Men’s Wearhouse was founded in 1973 by George Zimmer. The first store was located in Houston, Texas where they company headquarters remains today.
By 1981, Zimmer had grown the chain to 12 locations. By 1985, there were 25 stores.
In 1992, the company went public. Growth of the chain exploded during the early 90s.
In 1999, the company expands into Canada with the acquisition of Moores Retail Group.
In 2000, the first K&G Women’s Superstore opens.
In 2006, After Hour Formalwear is acquired.
The company was best known for its television commercial’s featuring Zimmer stating, “You’re going to like the way you look. I GUARANTEE it.”
In 2013, founder George Zimmer is fired from his Executive Chairman position for undisclosed reasons.
In 2014, the company acquired competitor Jos. A. Banks for $1.8 billion.
Today, the chain operates over 1,l541 stores under 4 brands: Mens Wearhouse, Mens Wearhouse and Tux, K&G, and Moores Clothing. The company states that it plans to close approximately 10 locations in 2018, but declined to state which locations at this time.
Annual revenue for the company in 2016 was $3.378 billion.
Zimmerman started a new endeavor in 2022, renting tuxedo’s and the market is booming.
The company changed its name to Tailored Brands in February 2016, as well as its ticker symbol on the NYSE, which now is: TLRD. The company headquarters remain in Houston, Texas.
Men’s Wearhouse was founded in 1973 by George Zimmer. The first store was located in Houston, Texas where they company headquarters remains today.
By 1981, Zimmer had grown the chain to 12 locations. By 1985, there were 25 stores.
History
In 1992, the company went public. Growth of the chain exploded during the early 90s.
In 1999, the company expands into Canada with the acquisition of Moores Retail Group.
In 2000, the first K&G Women’s Superstore opens.
In 2006, After Hour Formalwear is acquired.
The company was best known for its television commercial’s featuring Zimmer stating, “You’re going to like the way you look. I GUARANTEE it.”
In 2013, founder George Zimmer is fired from his Executive Chairman position for undisclosed reasons.
In 2014, the company acquired competitor Jos. A. Banks for $1.8 billion.
Today, the chain operates over 1,l541 stores under 4 brands: Mens Wearhouse, Mens Wearhouse and Tux, K&G, and Moores Clothing. The company states that it plans to close approximately 10 locations in 2018, but declined to state which locations at this time.
Annual revenue for the company in 2016 was $3.378 billion.
Zimmerman started a new endeavor in 2022, renting tuxedo’s and the market is booming.
The company changed its name to Tailored Brands in February 2016, as well as its ticker symbol on the NYSE, which now is: TLRD. The company headquarters remain in Houston, Texas.
Greenwood, Indiana location. Air conditioner has not been working for at least 2 weeks maybe 3 weeks. How are people suppose to work in a closed space like this? How are customers suppose to comfortably shop. Seems extremely unprofessional. There is no reason a company as big as Men’s Wearhouse should be 80+ degree. Especially today in indiana the humidity was at its highest today. People coukd hardly breath.
I’m a long time patron of your company. I had an experience in the Chicago, Illinois store on canal that left me shocked and appalled. The difference in your store and other retailers, has been the customer service. I was shopping for a Tuxedo shirt, cumberbund, cuff links and shoes. There was a fire in my building that has caused me to replace these items, that I need for an event this Monday in Chicago. I needed assistance with the merchandise as well as assistance with measurements. When I expressed my needs to the woman behind the counter in the Tuxedo area. She just pointed to wear the merchandise is located in the store. I had to request assistance from another sales representative. I feel if she didn’t want to assist me that’s okay. However, she could have handled the situation better. Just pointing is a disrespectful way of providing customer service.
Not only did I order shoes and the matching jacket for my sons prom this week I ordered pants and a shirt. When my partial package was received only use was the pant and shirt. The shoes came two different sizes with no more in stock in the store or country….Now that jacket hasn’t been sent out even though Natasha did a great job of putting a rush order. I’ve checked the order status of the jacket for it to say there’s no order. Prom is tomorrow and now that jacket will need to be refunded due to NO SHOES that I ordered and came a mess. And probably a jacket that won’t even come I’ll receive a canceled order which is the reason I talked with Natasha to begin with. I WILL NEVERRRR RETURN TO MEN’S WAREHOUSE or REFER THIS COMPANY. Terrible let down for my son and me as a parent who depended on online shopping this year due to a broken ankle.
Hello, we were just in the Sarasota location. We usually deal with Angel. Over the summer we were part of a wedding party and spent thousands on suits for everyone including a jacket for our own wedding in December. We went back to get a pair of pants today and they could not find us in the computer which is important, because due to the amount we spent and a screwed up tailoring we were given 50% off anything even custom tailoring in the foreseeable future. The salesperson refused to give us that and wanted to charge us 350 for a pair of custom pants. This is unacceptable and we would like for our account to be found and someone speak to Angel directly to confirm our discount.
Hello good afternoon everyone just wanted to post this on her for the world to see men’s wearhouse is a very bad place to work my mother has worked for the company for 20+ years and a new hire came to work at the store and disrespected my mother and put her hands in her face and made her fear for her life and I called manager called regional manager and no one says nothing but to come back to work these money hungry guys don’t care about there employees please if you have a mother or father or son or daughter don’t have them working for this company they treat there workers like crap
Around 3pm yesterday I walked into your fayetteville, ga location and was shocked by a beautiful mannequin ( which i soon realized was an employee, well soon to be ex employee) standing by the front counter. My sister and I laughed, because we were jucust complimenting tge store about finally getting a pretty display for women and she was real. This young lady with her long red dress and gorgeous green dreads smiled and asked to help me with my car seat that i was carrying my newborn niece in, was very pleasant considering she was just told not to come back until further notice because of her dreads and shoes. I was very upset. She smiled and said it was ok. And to please not make a fuss. Yet after dwelling on it for a while. I could not rest thinking about how this was discrimination at it’s finest. Would you tell me to leave your store if i had come in like this? I dont think she will speak up for herself, so I had to say something about it. Praying this problem gets rectified.
RE: Elijah Davis
Reservation# 116733546
Complaint against: Men’s Warehouse, Store# 5420, 139 Flatbush Ave, Brooklyn, New York
Good Afternoon,
By way of introduction my name is Tarajee Saleem-Little. I wouls like to file a complaint against the Men’s Warehouse Store#5420, located at 139 Flatbush Ave, Brooklyn, New York.
Today, my son informed me that the Mens store manager Eunice informed my son that his suit rental is not ready for pick up. The intial pick-up for the rental is today June 12, 2019. I informed Mr. Eunice that I ordered my sons rental on May 24, 2019. So there is no reason for this to be happening. This is unacceptable. Mr. Eunice didnt give a date or time as to when the rental will be available. I need the rental to be delivered as soon as possible. My sons prom is a very important time in his life. I could have went to Porta Bella for Men’s suits. However I chose the Men’s Warehouse trusting that everything would be taken cared of. I am very dissapointed.
I can be reached by email at tarajeesaleem@ gmail.com. Or by my cellphone at 347-356-XXXX.
Best Regards,
Tarajee Saleem-Little
Dissapointed Customer
I am a 75 year old male and detest shopping for clothes, but I had the greatest shopping experience ever yesterday at the Mens Wearhouse store in Palm Beach Gardens, Florida, thanks to an outstanding saleswoman named Anastasia Placido. She provided exceptional guidance regarding selection, color coordination, and pricing, all making me KNOW that I had selected the right location to purchase the clothing I needed. She’s a definite keeper.
Larry Fraley – Jupiter, FL. – June 7, 2019.
p.s. I did not know Ms. Placido (or any others who know her) prior to entering the store; hence, this a an entirely unbiased opinion.
Today I received the most unprofessional, discriminatory, embarrassing, and customer-shaming service any female customer making a return to a store full of men could experience.
My husband has been a semi-loyal customer (online primarily) to this brand and I can guarantee our money will never be spent here again.
In short, I had 1 day to shop for an out of town event for both my husband and myself. I purchased multiple outfit options although I only needed one. Granted, I was very indecisive and unsure of what my husband would actually wear.
I made 3 seperate purchases at 2 different locations over $1,500 all together. As explained to James Brown at store #3527, I really didn’t want help, and I would have to return what he does not wear or fit.
He was pushy and kept pulling items for me although I preferred to shop on my own.
Upon my return, I have all but 4 worn items to return.
Entering the store the store manager made a comment about coming in with a “return bag” that made me uncomfortable. He overly inspected items accusing me of lying that items wereworn that DEFEINATELY was not worn.
I was in the store for over 45 mins trying to make this return. James Brown saw the return and told me it was “ridiculous of me”, asked me why I bought so many items just to be returned, and said “I wasted his time.” He then told the store manager he could do the return so I won’t “waste” any more of anyone else’s time.
I explained to him that we spend alot more money than we return. He started arguing with me about how I decided to over-shop for 1 event, how indecisive and complicated I was when I purchased, and was loud enough for all the other customers in the store to hear.
The store manager did not stop him or correct him at all around what he was saying, the tone he was using, and the fact that I clearly told him he made me extremely uncomfortable during this transaction.
Had it been my husband making this return, this would have NEVER transpired. I was clearly bullied by these men, embarrassed and shamed in front of other customers in their store.
This is extremely unacceptable and should never happen to anyone.
I expressed my concern and the lack of customer centricity to the store manager. He agreed that that was un-called for, still did not address his employee or apologize for his actions and comments, but told me I “handled myself well” as I endured these long minutes of bullying…
What else could I have done? I am clearly defeated at this point….
I held my composure and practically left the store in tears and called customer service. Unbelievable…..
Dear Mr. Zimmer,
I have had the pleasure of patronizing Men’s Wearhouse for many years. I have joyfully witnessed my son Cameron, mature from a young boy to a man. All the while, wearing your tuxedoes for many wonderful memorable events.
On September 28, 2018 he and his groomsmen wore Men’s Wearhouse tuxedos for the most memorable event of all……….….his wedding! Once again, Men’s Wearhouse delivered in the classy fashion that they are known for. I thought it fitting to thank you, and to encourage you to continue with the fabulous, heartwarming service that you provide.
Sincerely,
Rosilyne Wright (proud mom)
Hayward, CA 94542
Was on a cruise Vacation in Seattle and were staying downtown. On our way back to hotel no one would let my wife use the bathroom staying they were for employees only or out of order. What sXXXX they are; Ross,starsucks and many others. We stopped at Men’s wearhouse at 1404 4th ave. and I spoke to the staff and told them that I was a good customer from Orlando Fl. and they complied with our request. Although I have had some bad service from a couple locations they have always made it right. Thank you Kim Butler for your staff’s hospitality for out of town visitors.
My entire family had rented tuxes from the mens warehouse store in Cape Girardeau, MO; all of which have filed a complaint amongst the store and associate who claimed he was a store manager (in which turns out he is only a manager when the actual manager is not available). 100’s of dollars later, a crappy ending to a wedding, and horrible service result in our decision to not return. My mother got married over the weekend, but many of my family members picked up their tux earlier in the week and also had a fitting to make sure everything fit right. I will start of by saying my step dad who went in on either Tuesday or Wednesday tried his on for it to only look like crap. His buttons didnt line up on his vest, the vest didnt fit right whatsoever, and the only thing done about it was they resewed the buttons on, but the buttons looked awful. They basicslly said that what my step dad would have to do is take both his jacket and vest off if he were to want to take his jacket off that way no one saw his vest, which in my opinion and many others we have discussed this problem with, is ridiculous and absurd. Anyways, no one specified that reordering the vest was an option. So we assumed what we got was it and there was nothing else that could be done so he spent his entire wedding day uncomfortable and his vest looked janky. Not only did his vest look awful, but a few other guys had messy looking bow ties. They were flat and you could hardly see the ruffles. One side would be larger than the other. Anyways, I went in Sunday, August 20th, to return all of the Tux’s. I believe there was a total of either 6 or 7. The second my fiance and I walked in, they were rude. They didnt even ask how our day was or direct us in what to do. Keep in mind this was MY very first time using mens warehouse, a few other family members had, but never experienced any issues until Sunday. We knew based on their attitudes, they already didn’t seem interested having to deal with so many returns right when they opened. Every mens warehouse that my other family members have went through, especially st. Louis south county location, have been nothing but helpful in my families rentals. They just told us to toss the items in the bag, not worry about hanging it that it just goes straight to the dry cleaners. My fiance and brother have also followed that process with the cape location on a few occasions for prom tux’s prior and no associate complained. One associate who wore a grey tux and had a bun on his had layed two tux’s on the counter and opened the bag and made sure everything was there and right in which it was. The other guy, who we had the issue with, had his hanging on a rack right behind the counter. The first one he did fine, but you could tell by the look on his face he was frustrated. He then procedes to check that one out and begins on another. Once he gets to the second, he gets even more frustrated when he realizes we just tossed the stuff in that bag too. He decides to grab it all and throw it on the floor right in front of my fiance and I; hard enough to where my fiance and I looked at each other in shock at how irritated he was. He then begins picking up each item off the ground to make sure everything was there, which it was, but apparently without our knowledge, a medal clip had almost broken off on my step dads vest. He saw that, and frustratdedly mummbled under his breath “well thats awesome.” I didnt say anything cause i didnt know what was going on at first. He typed some stuff on the monitor and he said “Troy?” And I said, yeah thats my step dad. He said “well he broke this” and i said “oh, i’m not sure how”. And he said “well we charge $25 for that.” Then he said “ummm, actually $60.” I then call my step dad and explain what was going on and how rude this guy had been so far. Once my step dad came in he was already frustrated at the fact they were chargimg for a tiny piece that most likely broke because of them giving him a vest that didnt fit right. He explained to the saleman who was apparently the manager, what happened, and the manager basically changed it from his vest being broken to how we werent respecting the clothes. My step dad was saying how he spent a ton of money on all of the suits and we expected them to look nice, especially his as the groom. Then the salesman goes on to say that we need to show the clothes the same respect by hanging them up. He then claimed it isnt his job to hang the clothes, its only his job to check them in. I am an assistant manager of a retail store myself, if I claimed folding clothes wasn’t my job, i wouldn’t have a job. The way he talked to me was beyond disrespectful the entire time. He also told my step dad that “there are two kinds of people, ones who come in hot and ones who come in nice” and my step dad said he came in hot because they were about to charge him for a tiny almost broken piece off a vest that wasnt even fit right. In the end, he tried refunding $5 back to my step dad. The associate said he would “meet in the middle” with my step dad on refunding amount. If this is actually a manager, he should most definitely not be in the position if he chooses to talk to customers that way. He also claimed that ever going to the st. Louis mens warehouse was our first mistake as he has heard some stories about them, yet they have a way better rating overall which is quite ironic. This guy needs to be diciplined, demoted, or fired. If the mens warehouse policy is to treat customers like that, then I sure will not be reccomending anyone else to you guys. Sadly, you are the most popular tux rental in Cape Giraedeau, but he will lose you all a lot of business. He just lost you an entire family worth of business. That goes for school dances, weddings, and anything else. As long as assocites like that are in your store. Its extremely hypocritical of him to get hateful about the way we put stuff in the bag yet he throws it on the floor. We also told him everyone has told us it goes straight to the dry cleaners and he said yes, but that doesnt make it look as good. This guy needs to get looked into, asap. My entire family has filed complaints on him. The associates name was Gabriel Austin.
Wow !!!
Absolutely mind boggling, some ones asleep at the wheel. There should be some kind of “not on my watch” mentality with that company, sad.The store has been advertising a campaign asking the public to donate thourgh there stores, slightly worn business attire, in an effort to help people returning to the work force. I have a suit to donate, so I called 3 of the stores, no one answers, so I check the webs Hq, no one answers the phone. I check this site, horror stories. I like the commercials, but am reluctant to shop there. I rather spend more $ take the apparel to my tailor and be a happy camper. Sorry Guys (and girls) !
To whom it may concern;
I was in your South Portland Maine store for the first time last night with my 16 year old son for prom rental or suit purchase.
The service was at best horrible! The staff from manager (?) to sales associates were not knowledgeable nor helpful. Understandably I know this is prom season and very busy I knew we would wait for assistance. The waiting wasn’t the issue it was the service once an associate was available. Not one person was informed about store products nor listened to what my son and I asked for. We were taken through each rental station very quickly measurements done incorrectly and they rushed us to pick a suit. The suit we decided on they couldn’t let us see it “it’s up to high for you to see it”.
I have absolutely no idea what my sons suit will look like! I am frustrated the Calvin Klein suit we chose won’t be in store until Friday. EVERY associate had said prior “it will be here on Wednesday”!!!! When we checked out was when the associate said no not until Friday the other guys were wrong”.
It truly was a HORRIBLE experience and anxiety ridden!!!! I attempted online customer service no one available last night or today!!!!
Please look up my sons order and tell/show us what we was placed in this order??? Unhappy customer
who has no idea if the associates put in the correct
sizes or order!!!!!!!!!!!!!!!
Went to pick up suit took 3 hours and need to go back!! Wrong sizes rude staff Andre manager said “take it or leave it” tried countless times to get through to corporate but placed on long hold times….NO ONE AT THIS COMPANY SEEMS TO CARE
I had absolutely the worst experience at Men’s Wearhouse on Route 17 in Paramus New Jersey. I purchased a suit which required six trips back and forth as they kept destroying the material during the alteration process. Absolutely unacceptable, horrible workmanship with regard to the tailoring/alteration ..
You lost a customer!!!!
On 4/20/2018 I took my 17 year old son to The Men’s Warehouse at the Valley Hills Mall in Hickory, NC for a tux rental. It was busy so we had to wait a good 45 minutes to an hour before being waited on. Finally someone waited on us, took my son’s measurements, and tried a coat on him that my son said was too tight in the shoulders. The clerk said I guess we better go a size up. After all the measurements were taken, I paid the down payment and the clerk said to stop in on the 25th to try on the tux; his prom was on the 27th. Before I left I looked at the printed receipt and it stated to pick the tux up on the 26th, so I went back and told the clerk it should be the 25th, so he corrected the date. I guess that should have been my first clue that this wouldn’t be good.
We stopped back on the 25th and had to wait for another 45-60 minutes. My son’s name was finally called and he tried on the tux. First off the coat was still just as tight in the shoulders as it was before so the coat wasn’t a different size at all; the pants around the lower part of the waist were so tight you could see the shirt coming down through the pants. When he tried on the shoes, the tongue was so thick it was pushing up against the top of his foot. The clerk stated that the pants were fine, that this is common and that the shoes would be fine after wearing them for a while. They offered to replace the coat, but the replacement wouldn’t be there until Friday morning. Well, with my kids in school, my wife a teacher, and me working, there was no way to get a replacement so we had to take it as it was.
Friday evening I came home from work and my daughter was getting ready for her date, and my son was getting ready for his and putting on his tux. He called me upstairs and said I can’t find my bow tie, we looked and looked and I finally called the store and YUP, they forgot to put it in the garment bag with the tux! How nice, pictures were supposed to start at 5 PM and I’m leaving at 4:56 PM to drive 15 minutes to get his bow tie that they forgot to put in with the tux; no apology either!
I arrive back with the tie and notice he had his dress shoes on and informed me that the tongue on the tux shoes were cutting into the top of his feet and he couldn’t wear them. Next we noticed after the bow tie was in place that the shirt collar wouldn’t fold down properly over the tie making it look like the collar wasn’t made right.
After all this and them forgetting to put the bow tie in the garment bag, we weren’t even offered an apology or a discount, what kind of customer service is that?!?
There’s no way after this experience I would ever want to shop it this store again if this is they type of service I can expect.
As someone mentioned above, I hope someone reads this and responds, it would be nice to hear back from someone if they really care about their customers.
Dear Sir
Reading this twice was a crzy. read omy goodness what a mess. But as I read along if I might say from experience most of those stores almost always have a call center person to double check any questionable fittings even if it fits well. And the wait time sheeez you did wait but if it was a busy night/day sometimes you could make an appointment for pickup depends always call if you can} just to save face. The shoe sizing is something that I don’t get unless it was a very new shoe from the factory. At times I’ve seen the staff rush out to a store for any replacements or a Fedx would be the next best thing. So please try them again and just remind them that you know the business now. Don’t leave angry bet the pic was handsome..riiiiggght? ) have a good one. (Former me)
My mother took my 17 yr old son to Mens Warehouse in Willow grove PA across from the Willow Grove Park mall on 2/4/2018 to buy a suit for my sons upcoming athletic banquets. The man that helped them was nice and professional he took my sons measurements and told my mother that he needed to order the suit. She was told by Theodore that she could buy the suit and a tie,shirt and one other item/article like a vest or something for around $300 plus tax. She accepted the offer and waited for the suit to come in. I called the store in the meantime just to ask a question about the order. Theodore was not there that day and the man that answered the phone was rude and didn’t help me one bit. My mom and my son went back 3 weeks later to pickup the suit. My son called me and said Theodore was not there again… (side eye). And no one could find the suit even after telling my mom when she called the day before that it was there. They offered to measure my son again and my mom said no. They finally found the suit I guess almost 30 minutes later and when they went to ring the items up Take a wild guess you already know……… it was wayyyyyyyyyy more than $300 so Theodore LIED!!!!!!!!!! either that or he didn’t have the AUTHORITY!!!!! to make the kind of deal that he did. DECEITFUL PRACTICES!!!!! HOW SAD!!! now I have to try to go find my son a new suit before his next award ceremony But I am glad to know that K&G is also the Men’s warehouse. Wont even bother shopping there either now! Judging by the comments on here sending my husband with my son wont help Men’s Warehouse employees don’t seem to discriminate against SCAMMING anybody.
Hello, after reading about the price and a vest you would have came out great! I think he estimated wrong in which with the DM or Mgr. approval a repair would have been in order easily done. The vest probably made it over priced I’m guessing. $200-240 suit, shirt and tie with alterations (?) that’s a cost maybe. or find a clearance shirt or try on shirt. If the shirt is in mint condition and at a reasonable time frame make a call do chit chat.
Hello, I am writing this comment from Reykjavik, Iceland. I order overcoat black color and it look good on their website Men´s Wearhouse. When it came to Iceland and I open my package I have never see so low quality workmanship on any clothing item. I return it and asked for refund. This was in the beginning of November 2017 and this support and service they offer is a one big “JOKE” I am still waiting and today is 14th. of December. Perhaps they will send me my refund with the Santa Claus. I am wonder how is it possible to run a big company in this way. I will never ever buy cloth from this company again. Sveinn Reynir, Reykjavik, Iceland.
Hello
Try heading out to one of the stores or call customer service they’ll instruct you to get an replacement if the in store has one. Have all the information together. Try Try Again
I just saw a Men’s Wearhouse comercial.
It was flat and uninspiring!
Your advertisement agency really sucks.
Nothing about it exuded rememberibilty nor excellence!
Your CEO ,Doug Ewert cost the company billions of dollars and for stockholders to keep this swine is basically criminal!
Never ever should have purchased Banks,they were going under. The tux stores in Macy’s was so so stupid!
Ewert should be fired!
He is weak!
The Mens Wearhouse is so much better than this nimrod!
Are these guys for real?? Who runs their online and customer service (is it outsourced to India or Tijuana)?? No kidding, what a joke! I ordered a suit and 2-3 weeks later realize that it had never come. So I email customer support and they tell me “Sorry, the order was canceled.” I asked why I was not notified and why in the first place was it cancelled??!! The rep tells me No worries, I can reorder and it will be sent Rush Delivery. So, 4 days later I email and ask Where is my suit?? The rep now tells me It is pending approval and Do I want to cancel the order? No kidding! I ordered this for my son who is currently at college and I was going to take this to him and surprise him for Thanksgiving which is tomorrow, but now this is not a possibility at all. These folks are not honest and I will be buying my suits elsewhere now. My advice, steer clear of Men’s Wearhouse!
Hello There
I’m guessing since it was the holiday things happen. The best of the best as they’d say.
But no worries I figured just ask customer service could they either send your information to your (email) of sales in a particular store for the Mgr. approval with your paper work of order for purchase in store. Or have the Mgr. order it to arrive in their store thru fed x they’ll repair charges and don’t forget alterations aren’t free. ooops.
express fedx not a charge goes to store any heavy alteration’s out of fairness would be a charge only. Not light. Try again..Thanks
Boulevard Mall store My son got married and needed 9 tuxedos for the groomsmen and fathers; a total of 10 including the groom. EVERY ONE OF THE 10 TUXEDO ORDERS WERE WRONG IN SOME WAY!!!!
The Groom measured a 46 jacket and was given a 42 at pick up. The salesperson actually tried to disagree until the Groom pointed it out size tag in the jacket.
I can understand one mistake. But ALL orders were incorrect in some way???? MEASUREMENTS ARE TAKEN AT TIME OF ORDER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
One of the groomsmen is a large man – 4XL. Aaron went to pick up his tux two days before the wedding after hearing all the problems the other groomsmen had. The jacket did not fit and wasn’t even close to buttoning. Aaron asked what could be done. The MANAGER told him there wasn’t a bigger jacket for him. Aron then stated that he can’t possibly be the biggest man that ever walked in the store. Aron asked the MANAGER what he should do. The MANAGER told him to try Tent City!!!!!!!!!!!!!!! When Aaron called Men’s Warehouse Corporate headquarters, he received a whopping $50 discount for his trouble…. WOW?! Could they spare it?????
I hope social media works it’s magic! NEVER patronizing MEN’S WAREHOUSE again.
My husband and I have a wedding to go to on the 16 the of September. We walked into The Men’s Wearhouse at our mall. My husband (is a veteran and he lives on his monthly check) was asked if he need assistance by “Karen” . He explained to her we had a wedding and need a suit. He asked if he could see some suits that was on clearance. Sure she said he need a bigger suit because he measured 54 in jacket. We found one that was Charcoal Gray it fit him great it just need the pants hummed up. We bought a shirt a tie and two pocket silks, and suit. She then said it need to be ordered. What why it is as is off the rack. No this has to be ordered to fit him right.
A week went by no call so I called yes his suit is in, one look at it WRONG COLOR WRONG SIZE!!! When told this to the person” Karen” called us a liar she never said that and he need to reorder his suit. No I want my money back and calling a veteran a liar was and is so wrong! You are one of the best in this business. No way I can agree with that: your staff is rude hateful and very disrespectful!!
I asked to speak to the manager of the store. I guess there is none there because not one person even tried to get him or her!!!!
I am pissed that a sales person you have at your store can be so hurtful and disrespectful!!!!!
Hellooo
I saw this it weren’t funny but you have to remember the sales person is a person and that person must have called a store for that suit and maybe it was a mistake on someones else’s end? Maybe the insult came in from the tone of who’s side? But the customer is always right I do agree on that. NO name calling for shame. Ask that Mgr to work the magic they know. Do tell us when it happens should be positive ..
My future wife and I are getting married this year on September 30. We had went to Mens Warehouse located in Springfield PA to get fitted for my tux this past Friday. If I would have only went with my feelings at the time. Sure the guy named Ethan had helped us and got my measurements. I have my father being my best man and he lives and hour away and we have a total of 6 groomsmen that would have had to use Mens Warehouse as well. Not like the store was packed, but after being there 2.5 hours and waiting on Ethan to put the information into the system, he decides to take 3 other peoples measurements while i am asking if we are done and if I should leave a deposit now he says ooh no just wait a minute because he needs to put it in the system and then he will give us our code. He eventually after the 2.5 hours agreed to let us come back in on Monday to put a down -payment on and by this time when we did come back in on Monday with my future stepson who is 9, come to find out that none of my information was in the system and they wanted me to get measured all over again. One of the workers thought it would be funny to keep telling the kids that they will get ice cream. Now I have to deal with the kids thinking they will get ice cream. Not to mention that they are hungry to begin with and it was there first day back to school. All 3 girls that had worked there and the 3 men that had worked there were so rude and thought that it all was funny. These people that work at these stores have no clue on customer relations. If their only job is to work with people then i would make it a point to hire people friendly employees. I will tell you that I will never buy a suit or even step foot in another Mens Warehouse again. I will make it a point to get the word out. Mens Warhouse lack of will be their cause of plummeting sales. I will not let you ruin my wedding.
I called the corp office thinking I could get some answers as to why you give Clean club voucher the have incorrect information. You gave us a coupon for 2 FREE DRY CLEAN OR 5 FREE LAUNDRY and the very bottom of the voucher states one garment per voucher. why offer 2 free dry cleaning if you don’t mean that. I just wanted someone to explain that too me. I was transferred to customer service and was hung up on. I called back was put on hold for 8:45 minutes then the phone hung up again. I called back asked the operator if they had real people to answer calls but she transferred me again. This is not what I call customer service.
I thought you were a good company and wanted people to come back for purchases, I was wrong. I think this company does not care about the people they are trying to service. I will let family and friends know that this is not the place to come for good customer service .
Hi there
I never heard of this one. Maybe it was for a different location store?
Are you reading these comments Men’s Warehouse corporate CEO Douglas Ewert?!! Wake up man and smell the crap of your company! Are you aware that there are horror stories of real customers experiences, terrible customer service,and unacceptable tailoring practices that are going on throughout your stores?!! I am one of these customers whom you’ve ruined my upcoming wedding thanks to your employees and management in your Costa Mesa location, my ring bearer has a suit that looks like a trench coat over him thanks to the idiot that sized him for a rental and the manager had the nerve to say it looked fine!!?? wTH?!! You should know better than to sell the sale just for profit and knowingly hold back the information to customers that the suit won’t fit right!! I could have bought him a suit that fit like it should minus Tailoring Just to avoid dealing with this scam of a so called suit store!!’ YOU don’t do dresses! YOU don’t do skirts! YOU ONLY DO SUITS so WHat is the problem with this picture?!! It’s a matter of management and standards!!! As with so many of the customers you’ve screwed over..I wish this company nothing but BANKRUPTCY!
I completely agree. I just went to pick up my suit for my wedding and it looks like s**t as if I wore a size 40 however I wear dress clothes to work everyday and I wear a size 36 waist. I ordered the calvin klein suit for me and my groomsman and it doesn’t fit right, isn’t calvin klein, and needed to be lengthened so in reality I still didn’t get my suit. When I said how the pants fiot they said it was a rental and they couldn’t do that type of alteration. So I will be forced today to go anywhere else to buy a pair of pants that match so I can have them fit correctly. Also I was enticed by the $400 dollar gift certificate which was its own debacle. I have had the worst experience with this company and I am beyond words as to the grief that this company is causing me on what is supposed to be one of the most important times of my life. I have been fitted and rented tux at other places besides mens warehouse and I have never had a problems like this.
You sir are so absolutely right!
Doug Ewert is the problem!
It starts at the top!
George Zimmer would never have allowed this!
lyhambel@ yahoo.com
I use this company in 2013 for tux rental my daughters wedding, service was very good . Forward 2018 my other daughter is getting married this weekend, what a mess. No one knows what’s going on, Joe very rude, most of the tuxes had to be altered twice, my sons was altered twice and then reorder.
Joe says multiple times well it’s a rental, what do you expect! Are you kidding! Over $2000.00 in rentals, I expect good fit , clean and in good shape. I will never use this store again unless there are some major changes. Also Joe shouldn’t tell me last manger retired in part because his son that worked there OD and died on drugs.
The service at this location
I went to the Paramus NJ rt 17 location today May 22, 2017 with my daughter Rachel To rent a tuxedo for senior prom. The store employees told me to put her name on the list. There were 2 before us and 4 after her name. All were served before us when I looked at the list and saw all the names but hers were crossed off I questioned the employee as to why she was passed over. I was given no explanation. This was clearly discrimination. When I asked the assistant manager why this had happened he offered no explanation ( he too had seen the list because I saw him earlier look at it). I was offered no help no apology or assistance at this point. My daughter left the store in tears. We were left totally humiliated. Your company needs to educate its employees on tolerance and discrimination. I feel at this point I need to contact an attorney for legal action for disciminatory practices.
Just wanted to clarify the location of my complaint.
24145 Magic Mountain Parkway Santa Clarita, CA 91355
661-253-3462
My son and I were in Valencia store on 4/23/17 around 3pm to order a prom tux for rental. The store was busy at the time but nobody greeted us or instructed us to sign in. I had to ask if we needed to sign in. After signing in we waited seated for about 15 minutes while 2 more customers walked in. One customer was picking up order so he was helped first, The other customer who came in 15 minutes after us was kindly asked for his name and was offered a form to fill out, all the while as we sat being ignored. We were not seated in hiding, we were seated where the clerks passing by can clearly see that we have been waiting. Realizing that we were the only Asians in the store, I couldn’t help but feel that we were somehow being treated unfairly or at the least differently. I approached the clerk, Preston, who offered the customer who came behind us the form, and asked why we weren’t being offered one when in fact we were there first. His answer was that because that customer was standing he was just handing him the paper to fill out. That was the poorest excuse I’ve heard. I demanded for the same form and asked for the manager. The manager instead of coming to assist me right away was lingering in front of me helping another customer after the fact that Preston the clerk had gone and told him to come out. I had to approach the manager first. When I complained about the situation, the manager tried to defend the clerk saying that he was merely handing out the form to fill out to the other customer and that he was not actually going to help him next. Instead of apologizing, the manager made me feel like I was complaining for no good reason. This is the poorest service I have received from any store in a long time. I don’t care if it was just the form that the other customer was offered. The fact is that we were seated there patiently and was completely ignored and overlooked (even if it was just a piece of paper that was offered). Why was the customer behind us, make that 2 customers, helped and acknowledged before us? Why were we not greeted in the first place? Why were we not instructed to sign in before I had to actually ask what needed to be done? We were never greeted “hello” or “we’ll be with you” or anything. Nothing. Not one word of acknowledgement. I don’t know if this store has had previous complaint from other customers but my husband is a regular customer there and we were happy with the store in general. It was a busy day with the prom coming up but it wasnt’ so crazy that more than 5 clerks at the time couldn’t manage the customers. I personally felt discriminated against and also felt the manager was not addressing my concern at all. My son was eventually helped by a very friendly and efficient employee Kim who helped us with excellent customer service. However, I am very upset with the clerk Preston, who all along knew we were waiting, and with the store manager who tried to brush me off.
I been buying my suits and shirts from mens warehouse .I dealt with one sales person only because he was great .Then I came across this snag I go to buy a last minute sport coat shirt and tie and jeans simple purchase my limit on my card was 1200 . I didnt have the card on me but there is a glitch in the system apparently so I couldnt buy it unless I had the card. I went home to grab the card so I found went back it was declined !! They lowered it for no reason ?? They say my payments on time . So what is the point in going somewere that you cannot rely on them seriousally I told my salesperson this is my last purchase I am only buying cause I need it
Hello,
I was just in at the Men’s Wearhouse on New Haven in West Melbourne with my fiancé, just to turn in measurements for a tux for someone in our wedding party that’s coming from outside of the US and to pay for the tux.
All that they had to do was to type in the measurements and take the money.
My fiancé was exhausted from finally getting off duty (he’s in the Army and just came home) and just wanted to go home and take off his ACU’s and shower and relax, but he wanted to get this taken care of right away as the wedding is in three weeks. It was extremely upsetting to be treated with such disrespect when we came in. One man completely ignored us, one helped the people that came in after us, and the other said we could just wait and it was going to be a while. We have brought lots of business and my fiancé has rented many times from this place for us to be treated that way, and it’s every time we come in that something rude happens with these people. We are extremely upset and this will probably be the very last time we rent from here if this is the way this place allows its employees to treat paying customers. (Each tux rental ends up being about $300 if not more every time, to be treated this way?!) It’s not worth it.
Yes, we went in Rocky Mount, N.C. store and bought 2 suits, Paid $500.00 cash for the 2 suits my husband got 1 suit with the pants and paid to get pants hemmed the other suit we got the coat and have not gotten the pants to that suit yet, it’s been 5 weeks and cannot get a answer as to when we will get the pants we have been to the store and talked to the manager and other girls they say they will check on them and then said they will get them in in 7 to 10 days, and it’s been over 11 days gone by, they are the rudest people in that store and don’t seem to care if we get the pants or not, we will never shop this store ever again all we did is saw a ad on T.V about this company, went in and bought 2 suits, my husband is a honest customer all he wants is to et the pants CAN YOU PLEASE HELP US? NOBODY IN THAT STORE CARES AT ALL. CAN YOU PLEASE CALL THE STORE AND GET US SOME ANSWERS? THE manager of that store is good at taking 500.00 but doesn’t care at all, We really do not know what to do.
It’s the Rocky Mount, N.C. 27804, 129 S Winstead Avenue location we bought the suits on 11-19-2016, consultant Rudolph Love. And is very rude.
Men’s Wearhouse treats their employees HORRIBLE ! If they don’t care about their employees they sure don’t care about their customers! They are the worst managers/Human Resources workers ever.
Men’s Weearhouse is bulsh*t! The sale said buy one and get one free on oterwear! It didn’t go down like that! It total bullsh*t! Outerwear became acessoriesand was not free! I always thought hat were outrwear and not acessory! Not according to Men’s bullsh*t Wearhouse!
Hello i submitted a complaint today and just want it to come to your attention. I did not submit it in this box but the email tab above. The reference # 10363604
As a groomsmen who lives out of state from the party, you want nothing but a great experience when picking out suits for your guys. ESPECIALLY if you are forking out $200+ per person on 9 suits. Thats over $2000! Half of my guys experienced nothing but rude customer service from the North Lake mall location in Charlotte North Carolina (not the inside mall location). Luckily, where I got fitted in Dallas TX, they did not know there was two locations and sent my suit into the mall location where I experienced nothing but pleasant service. First things first, how do you give guys who are shorter than 5’7″ who wear 30 or 32 in waist line a 37 waist and “Skinny”. That right there should tell you these are fools measuring you up! Everybodies pants came out baggy and half of the party who actually fought to get a new pair was ordered size 34’s. Second the lady tried to send my guy out with a 34 in a different shade of gray. The only thing she said was oh that was my bad. Yea, your bad! It is not only common sense that the measurements were all wrong but if YOU (Mens Wearhouse) need to order something new because it doesn’t look or fit right, you should without trying to hassle the customer. Its unfortunate we had to experience all this because we definitely did not love the way we feel, I guarantee it!
The staff and manager at the Men’s Wearhouse located at 9310 Center Lake Drive in Charlotte, NC, need to be retrained because they are lacking in customer service skills and professionalism. They offered no assistance upon our arrival until after 15 minutes of staring at us, they finally asked why we were and told us to sign in. We waited over an hour because they were “short staffed” which shouldn’t even be an issue especially during wedding season. Then when the tuxedos were ready for pick up, we tried on the tux and they looked horrible! The jackets were too loose and the pants were too short. These were supposed to be slim fit tuxedos and none looked that way. My friend wanted to try on a smaller size for fitting purposes and the lady was adamant that it was not his size. He just wanted to try on a smaller size in the same cut but she refused (however, he went to the Men’s Wearhouse located inside Northlake Mall and tried on a smaller pair and the guys in there had no issue with him trying it on and they did indeed fit better). My pants were hemmed too short and I requested that they redo the hem to make it longer. I was told they will fix it and will have it ready for me the next day. When I sent my girlfriend’s sister to pick up my pants the next day, they gave her the run around and said they could not find the pants. After 15 minutes of waiting, they finally located it and gave it to her without apologizing. To make matters worst, I realized that the pants were even hemmed at all! They were still short. No work was ever done to them. And the stitches were so visible it looked sloppy. Tuxedos are supposed to be fitted and make you look sharp but I can assure you that none of the groomsmen or the groom looked the part. For the 10 of us to spend in total over $2,000 on our tuxedos, we expected professional service and to look sharp. That was not the case here. I know for a fact that not all employees of the Men’s Wearhouse operate in this manner because I have rented from other locations and have NEVER experienced this; however, this particular location needs major house cleaning. They need to be trained or re-trained on being professional (manager included). Corporate, please look into this; otherwise, you might as well anticipate on closing this location down.
I spent almost 2,000 on suits & more for my son, within weeks his pants started to fall apart holes & hems coming apart!! Mens wear house employees did nothing but blame us or rectify the situation very rude to customers who just dropped 2,000 – the fabric was cheap period!!! Now he has 2 suit jackets & no pants to go with them!!! Employees were rude & never offered to make this right that’s unexceptable…. I deserve a complete refund & will never buy there again! If this isn’t made right I will file formal complaint with the Better Business Bureau the store is located in Wyomissing Pa
Today I went into Men’s Wearhouse to pay for a tux for an up coming wedding. It is for my cousin’s wedding, and he asked that my son to be a ring bearer. The groom instructed me to go in and pay for the tux and set up pick up in another town. The groom wanted to make it easy and pick up everyones tux.
I walked into the store and was greeted (not a pleasant greeting at that) by Chad (assistant manager). I explained that I was here to pay for a tux for an upcoming weeding. He went to look up the wedding party, while doing so I explained that my son would be wearing a black tux, instead of the matching vera wang tux per grooms request. The vera wang tux was 260.00, and with that hefty price tag it was not in economical. This decision came from the bride and groom. This ask/opinion offended Chad, and he began to treat me very rudely. Not that he was nice to being with! I explained that I was not trying to offend him by discussing price, just trying to explain why we are ordering a different tux. He accused me of being sarcastic and snide. I was totally caught off guard, I was just coming into to provide payment for a tux. I have nothing to be snide about. I asked for the store manger, which he said he was. He is not…. Then asked for a number for real store manager, which is a national 800 number.
I have never been treated like this in my life while in a retail store. I asked to pay for the tux, and he would not take my payment. Explained that I could pay when I picked up and not now. The groom is going to be picking up the tux, which means now he will have to pay for the tux and then I will pay him back. Chad St Cloud assistant manger, you should be ashamed of how you conducted yourself today. Mens Wearhouse I would hope that you take a responsible stance and follow up on this complaint.
Men’s warehouse in Friendswood Tx are the rudest people you will ever meet I will never step foot in that place again and I hope after y’all read this you won’t either. When my family and I went in to get fitted the guy was rude and talked down to us like we didn’t know what we where talking about. My brother tried a jacket on and could barely move his arms and the guy told us in a condescending voice “that’s how they are supposed to fit”. During the duration of our fitting the guy made comments about my weight (he was quite a bit bigger than me). He also completely humiliated my dad with the tape measure in front of other customers about his size. My dads shirt was two times bigger then it should of been. Not only did it hand to his knees he spent the whole wedding and reception having to pull the sleeves up because they were falling down past the wrist of the jacket. We know what size we wear!!!! If he had listened to us maybe our tux would of fitted right.instead we spend 2000 to rent tux and couldn’t wear most of it!! My nephews tux had a button missing on the vest so he couldn’t remove the jacket even at the reception because it would of looked tacky in photos!!! Then his shoes were two sizes to small. We had to send someone out to find him shoes to wear!! He ended up having to wear black shoes instead of brown like he was suppose to wear to match the groomsmen. Then as I went in to return it they had a few customers in there as I waited in line there was an employee behind the counter on his phone and multiple other employees where standing around. The woman in front of me had somewhere to be and asked if they could come back after doing her errands because they didn’t have her order correct. The guy rolled his eyes and with his mannerisms pretty much said whatever and she walked out. As I was being charge $80 for late fees because they want it back the very next day and I work during the week. A man came in and a woman who worked there said “what do you want there’s 5 people ahead of you you need to wait”. There was no one in line behind me and all the employees where standing around anyways. The told her he talked to a guy about a tux and came to check it out. The guy he spoke to had no clue what he was talking about and just blew him off. I regret paying the $80 late fee as my shoes didn’t fit and I had to wear other ones that didn’t match the rest of the groomsmen, my shirt sleeves where to short (up to my forearm) the pants where too big and I had to pull them up the entire evening because they where sliding down passed my butt. Even with the tightening claps as tight as they could go(we told the man they where going to be big I’m a 34 in jeans he wrote down 46 on the paper and wouldn’t change it said there’s no way I where a 34). The best man and groom also experienced horrible customer service!!!! I will never return to this store or any branch of men’s warehouse. By far the worst buying experience any of us have ever had!!!!!
From the very beginning, I heard “we have a system” and boy did it feel like it. You’re in FORMAL WEAR. It’s an EVENT. It’s suppose to be special. All of it. Especially a tux fitting, for your final year in high school. Yeah, I know, you do this a hundred of times a day…and it sure felt like. No choices, nothing to try on, no accessories to see, terrible customer service. You need a new marketing relations dept., your associates should breath customer service, (this isn’t a tank top & shorts at Walmart) and your store atmosphere needs to step into 2017. You blew it.
I am just following up on receiving an interview.I emailed Summer Brown and submitted my resume and cover letter.I would like very much to work at one of your stores in and around the Overland Park,Kansas metropolitan area.I am a very good salesman and i have always been good with selecting and putting together just the right colors and styles,so i have been told since i was a kid.Also suggest and show other things for add on sales.Call up or write and keep in touch with customers.It never hurts to ask and ring them up and make sure that the tailor gets it just right.I look forward to an interview.I use the library so,call,text,and/or email me. Respectfully Submitted, Robert L. Ginsberg
You’re customer service sucks in you’r miami store on 107th ave, very rude employees, I wouldn’t shop there again for nothing, plus they did nothing to solve my problem and didn’T care, very bad PR, NEVER AGAIN WILL I shop at menswharehouse and will tell my friends not to either plus I spoke to some woman in corporate who said she would get back to me with an email never did, I would rather buy at Walmart than this place, at least they take back faulty merchandise!!
I was fitted for my Tux, received my tux and returned my tux. My problem is that I forgot to remove my camera photo card from my inside coat pocket. Same day I returned my Tux, order number 48408619 July 25. Madison Heights, Mich. I called the store. Store personal checked the pockets not the coat of every returned tux. Nothing was found, Young man Stevenson told me other tux had been sent to processing center and I should contact Customer Service. I contacted Customer Service 1-800-851-6744 was given the name Roslyn. I spoke with Roslyn on July 25th. she promised me I would hear from her very shortly with a update. I never did hear from her, not until I called again August 4th. Roslyn told me that nothing had been found yet, she would reach out to me when the special search team…..locates the photo disc which contains wedding photos. I did not hear from Roslyn until I called August 14th. Roslyn told me she was just about to call me to update the search. Nothing had been found. She said she would reach out to the processing center in Addison, Illinois to see if anything was found. (Why is she just now contacting the processing center?) She did call back this time, same day(within 4 hours, (suspiciously prompt) and told me nothing had been found. After such a long previous wait, I felt as if I was being closed out, filed away, taken off the books. In summary, my experience with your company was very good, except for Roslyn. Roslyn is not very good at followup and keeping her promise. I can’t believe my tux was cleaned and processed with the disc inside the pocket. I do believe Roslyn never followed up with the processing centers in a timely matter which has caused my disc with the wedding photos of my Son to be lost forever. I forgot the disc in my coat pocket, and I promptly contacted your store and they tried to help. Unfortunately I was given the name of a employee who seemed to care less. Reference 06704008.
I recently stop working at white castles because of the employees but i love the company i was a nice fast work is there any way i can get hired again
age discrimating bastards
Good Afternoon. I have a job interview coming up and needed a new suit. I went to the Men’s Wearhouse in Manchester CT and was greeted by Brian Zenobi. I explained my situation and budget. Brian swung into action and produced some awesome looking suits, he made sure that I had shoes, shirt, tie, belt and anything else to complement the look. When I asked if it was possible to have the suit altered before a date, he told me that he would make sure that this would happen.
This was a very pleasant, professional and successful experience. I can heartily recomend not only the quality of the clothes, but also the quality of Brian Zenobi. A very personable and professional young man.
On 5/31/2014 I went Men’s Warehouse to purchase a Suit and Sport jacket. I purchased the suit and sport jacket plus two shirts, two ties and a belt.
My total tab came to a little over $600.00 which included the $55.00 for alterations. When I came to pick up my suit They said that they had no garment bags in stock and would be in tomorrow. I said Ok. The following Monday I called and asked if the garment bags were in they said no. I waited till the Friday the 6th and they still did not come in.
I went to the store on Wednesday June 11th to pick up my suits and they still were not in they said that they have the purchase ones I told them that I want the FREE ones when you buy a suit and a sport jacket. I came home and telephoned a couple a store near my home and they sad that they were out of stock.
this is very annoying and aggravating. I will wait to hear from Corporate Office before I start sending this online and Facebook. I sure hope Corporate Office CEO Mr. EWERT is concerned about complaints, and is willing to compensate me for the traveling and aggravation.
My Name is Sal Mastrelli, XXXXX Tiffany Anne Circle, West Palm Beach, Florida 33417
My Telephone number is 561-727-XXXXX
Sal, Did you ever get suit bags? I am a manager for JosABank and would be happy to send you some. Look forward to hearing from you.
Did they supply the suits bags ?
Gabriel
Good Morning,
A few weeks ago my husband and I went to Men’s Warehouse at the Town Center in Jacksonville, Florida. Dealt with a wonderful sales associate, Jed and you could tell he had been in the business for awhile because he knew how to recommend the best suits, fit, etc. We were in search of a suit for our nieces wedding next month and ended up buying 2 suits, along with three shirts, 3 ties, 2 sets of shocks and shoes spending over $1400. May not seem like a lot to some but to us a large amount of money but we know my husband is worth it. Yesterday, we went to pick up the suits and return the shoes for a different size and Jed or Jep can’t remember how to pronounce his name was there and had someone get the suits for my husband to try on. He really was not wanting to deal with us because we were not buying just picking up and he made that very obvious. He was dictating to the younger staff does this, do that and was extremely rude. I even asked him to help me find some jeans that would be a good fit and his words were I am a bit busy; however, he wasn’t but said he would get it in a moment well he never did. I never asked again. He was very rude and unprofessional in my opinion to the younger staff snapping at them and was annoyed we needed another size shoe. I was so frustrated with our experience yesterday I should have returned everything. A great sales person continues the sale from beginning to end and you don’t treat staff as if they are your servants you teach them and build their career probably how someone helped him years ago. The store was filthy, staff was rude (not the younger people, especially the younger African American sharp dressed man he was amazing with us and his other customers and was so polite). I don’t know who the store manager is but this should be addressed. We were going back today with our 21 year old son to buy him two suits for the weddings and we have decided to drive an hour away not to buy from this location again. We have to go back again next week to pick up the shoes but that will be the last time we deal with this store and potentially Men’s Warehouse. Very sad when the sales person is only about the sale and didn’t carry out his service until completion. Even older staff need some training and this is a time that I believe your store should be known for poor customer service. I was willing to buy more last night and go back today but you lost a customer. I hope another store is better if not lost a customer for life. Very sad $1400 is a huge amount of money for clothes and to receive poor customer service is very sad. I hope someone will actually read this email And respond. Thank you