Match.com was founded in 1993 by Gary Kremen as a proof-of-concept for Electric Classifieds that aimed to provide advertising systems to newspapers.
Peng T. Ong designed the initial system and Simon Glinsky helped in the development of the initial business plan for the company.
Fran Maier was recruited in 1994 and is responsible for making the site attractive to women with the idea that the men would follow.
Match.com went live in a free beta version in 1995. Initial users were given free lifetime memberships as way to bolster the site for use by paying customers.
In 1998 Match.com was purchased by Cendant, and a year later by IAC.
In 2004 Guinness Book of World Records recognized Match.com as the largest online dating site in the world.
Match.com is now available in 25 countries and has 2.8 million paying subscribers.
Match.com
Match.com was founded in 1993 by Gary Kremen as a proof-of-concept for Electric Classifieds that aimed to provide advertising systems to newspapers.
Peng T. Ong designed the initial system and Simon Glinsky helped in the development of the initial business plan for the company.
Fran Maier was recruited in 1994 and is responsible for making the site attractive to women with the idea that the men would follow.
History
Match.com went live in a free beta version in 1995. Initial users were given free lifetime memberships as way to bolster the site for use by paying customers.
In 1998 Match.com was purchased by Cendant, and a year later by IAC.
In 2004 Guinness Book of World Records recognized Match.com as the largest online dating site in the world.
Match.com is now available in 25 countries and has 2.8 million paying subscribers.
I have art work from Gary Kremen if y’all would like to purchase and hang in corporate office… he is the founder.. Aviation prints w the authenticity… lmk
Dear Match.com:
Last night on HGTV, you aired two commercials. To say I was shocked is an understatement.
The commercials in question are the ones using the devil as one of your customers. Really? The devil? And to top it off, at the end of the commercial, he and his “date” are watching what appears to be missiles going over a bridge with 2020 in the screen.
We have enough evil going on now in our world, and to normalize the devil in this way, with your commercial is appalling.
I have used your dating site years ago, and found it great. But, trust me, NEVER will I or my friends use it again.
Sincerely,
Kathy Santiago
Kathy, I read your complaint. Match is truly out of control. They put on a good surface presentation but they are un scrupulios. I’m going to rais a bit of my own ” hell” with Sam Yagan ,
Recently there was a commercial on during the holidays and it was for your company “Match”. A woman sitting on a sofa, with a man next to her supposedly “dressed” as Satan – devil. I found this to be very disgusting and in very poor taste. Who ever came up with this idea for your commercial, was a flippin IDIOT and has no morals or good sense at all.
i won’t to report match .com it got ruled and prejudice people my mom been on match .com for along along time in Louisiana they said that my mom password and email is not working we need some help that need to report match .com match .com need to be fix and they need to be working every time they never fix the email and password it very very prejudice i can get on it my mom can’t not get on match .com anymore that’s need to be fix i do not like match .com my mom do not like match .com anymore they need stop change i report so many time
can you put my mom on Match .com they block my mom on Match .com and we need to unblock Match .com account when my mom get on Match .com everyday she problem and she be struggling trying to get back on my mom having problem with her password and email and her account it seem like Match .com is a black and white thing they be showing match .com on the television i won’t to report the match .com they be letting me in on match .com when my mom get on match .com they don’t won’t her in a all this is sad and they need to stop having a robot thing you struggling behind that
Hi i just bought this Paypal card today and i put money on it ive had a hard time trying to make a payment with it to you guys at Match.com i really want to get on this dating site ill just mail you guys my payment through the mail Monday thank you.
Match . com is very prejudice and they is not doing the match .com right they be loose
they account and my mom when there for a long time scents i been living in Louisiana
Please send me some prospects who are in the Mpls/St.P area and NOT all these ladies from all over the country. I couldn’t possibly fly to all the places where these out-of-towners live ! Thanks. — Ollie 21528XXXXX
This site, without a doubt is the worst piece o junk Anyone could ever ask or
NO ONE AT MATCH CAN ANSWER A QUESTION—NO ONE CAN STAY WITH YOU TO FINISH THE CONVERSATION -IT IS LITERALLY NOT POSSIBLE TO WRITE ABOUT ALL THE HORROR STORIES THAT BEGIN THEN THEY ANSWER THE PHONE–JUST NOT POSSIBLE–THIS IS THE LARGEST INTERNET FIASCO I HAVE EVER ENCOUNTERED—-PEOPLE HIDE BEHIND THEIR INEPTITUDE !!!!!—THEY CANNOT GO TO THE END –THEY CANNOT HELP YOU –PERIOD !!!!!!!!–INSTEAD THEY LAY IN WAIT OR SOMETHING TO HAPPEN–SO THEY CAN EXIT—SWITCHUBG TI SOMEONE ELESE ALWAYS INSURES A DISCONNECT—-THATS WHAT THEY USE IT OR—UTTER KINTERGARTEN HERE—THESE KIDS ARE NOT EVEN IN FIRST GRADE-
BELIEVE ME !!!!!!!!!!!!!!!!!!!!!!
BILL BUTLER
Hello,
I am having the same issue with Match. I checked my bank account and the charged me $65 and some change. I called to tell them that I would please like a refund and that I hardly used the site. They read the script that we get charged automatically and I can get a partial refund of $2 and some change. I asked to be transferred to a manager /supervisor I was told that if I do not have any more questions the representative will hang up, which she did. I called again and asked for the manager again and same thing happened. I do not understand how a company does not allow clients to speak to a manager/supervisor on site. I wanted to e-mail corporate but they only provided a number, which I called and no answer. I think this whole thing is a scam for them to charge customers because if they really cared they would give a refund back or at least be willing to talk to customers! This is really sad to see that they are not willing to help out a.k.a let us talk to managers.
Same thing happened with me twice with Match.com and now I am going to post everywhere how they processed a payment on my credit card without my confirmation. I clicked on a profile from my email and then immediately received an email congrats on your subscription renewal. And because they refunded the first time this happened back in april of this year there’s nothing they can do not even transfer me to a manager. I have deleted everything and hidden my profile but there is also NO WAY OF DELETING YOUR CREDIT CARD INFORMATION FROM THEIR SITE WHICH SHOULD BE ILLEGAL!!! I am going to call, mail and try to find out their corporate emails to fight this charge on my credit card that I didn’t authorize – they are thieves and I will never stop telling everyone what happened and to boycott this company. I agree with the person that commented to sue these thieves!!!
I agree. We sgould sue. The fact that the customer service continously hangs up and doesnt resolve any problems should not be allowed. The charge you what they want and partially refund what ever amount they want and no one seems to care
I am having the same problem. let’s sue them, an class action!!!
My account was closed in June with a partial payment given to me. I was told I had time left on my account so I continued to use my account. I replied to an e-mail on 7-3-17 and my account was activated. I did not want or did not enter my info so why was my account re-activated? I requested a refund and was told no. I wanted to talk to Hudson Barriso, the manager and was told he would not talk to me. The manager of the help desk would not talk to me after I told the call center employee that the MATCH.COM site automatically renewed my account. Why? I did not rejoin match!!! I simply replied to an e-mail on July 3rd and my account was renewed. How can that happen? I did not re-enter my credit card info or ask to be auto-renewed all over again. I want my refund of 74.90 NOW. Like I said, I did not purposely or knowingly rejoin so your system is screwed. Why am I getting screwed?
why, why in the world do you keep changing the format?
Every, every time you make a change it is for the worst.
Does anyone use the site before you make the changes. This new one, takes even more of the tools away that were so important. The last change you made a few months ago did the same thing.
Now there is this huge box showing every type of person in the world, None are in my creata. I do not want to have to select from a huge number of persons that does not fit my criteria.
Try to make this process easier. You are always making harder, every time with your changes.
I agree 100%. The Web page developers have zero clue what is “useful” or “useless” to the end user. The most recent change; a blue box with a white circle; obvious that is what you now click to “email” a member. When you place cursor over this new “blue” box there’s no popup to tell you what it is or what it does. Inbox is now “SENT” emails. “Other” is now “Inbox”. Makes perfect sense, right? When you click “Your History” you can only read the first line of your sent message(s). When you click [the blue circle] to send an email it now covers their entire profile so now it’s difficult to read their profile to allow you to comment on what they wrote. Another genius change! MORONS! Customer service is horrible/useless. A great site for scammers since humans no longer review/approve profiles. It’s up to us to report all the scammers. On the other hand, there a sincere people on the site who are legit. Good luck trying to find them.
Tell me how to contact Billing, please. I did not authorize another month of subscription and I want my money back. I am very angry.
Jennifer
You will never get a straight answer from anyone at this company. I asked to talk to the manager, Hudson Barriso, and was told he said he would not talk to me. How is it possible that a call center manager would tell his employee he would not talk to a customer with an issue? Hudson Barriso is his name. I will post it in every e-mail until my issue is resolved.
why, why in the world do you keep changing the format?
Every, every time you make a change it is for the worst.
Does anyone use the site before you make the changes. This new one, takes even more of the tools away that were so important. The last change you made a few months ago did the same thing.
Now there is this huge box showing every type of person in the world, None are in my creata. I do not want to have to select from a huge number of persons that does not fit my criteria.
Try to make this process easier. You are always making harder, every time with your changes.
Here is the rest of my story , profile female looking for male three times sent me female profiles, I am pretty straight laced, , I complained each time. so I had 1 person send me 2 emails . the first email requested I text him at a certain cell number in PA when I researched it that number it came up michigan so I texted and asked is this PA or Michigan this person responded MI but the person’s profile said he was from a city in PA. also this person sent a pic
wasn’t even the same person that had text me SCAM SCAM SCAM
I reported this to customer care but I believe some of these profiles are fake,they are suppose to credit my cc. we’ll see I already told my cc to not accept any charges from them and the charges are in dispute
You can’t comment on this site. I submitted a post and it is awaiting Moderation. Big Brother.
Hudson Barriso
I was on a few short days uploaded photos they approved next day my profile was terminated not given a reason. photos were not suggestive or revealing personal information
I had already received a wink and emails, then suddenly I was booted off?
TERRIBLE TERRIBLE !!! I called in the beginning of Ausgust (it is now September} to cancel my membership and auto renewal , here it is Sept 4th and 59.00 was taken out of my account and caused an overdraft as I WAS NOT expecting this to be taken out of this particular account , as I had already CALLED TO CANCEL. Spoke to one customer service rep, and I was told no notation was made stating a cancellation, therefor I would only RECIEVE A PARTIAL REFUND EQUIVALENT TO ONE MONTH WHICH WOULD BE $8.00!!!!!’ ASKED TO SPEAK TO A SUPERVISOR and at first he told me no because the supervisor would only tell me the same thing , I ASKED IF HE WAS DENYING ME THE RIGHT TO SPEAK TO UPPER MANAGEMENT .. and HE HUNG UP …. called back spoke to another agent same story however he told me the same thing about speaking with a a supervisor , came online to find the cooperate address and ran into ALL aid these similar complaints. I WILL BE WRITING COOPERATE ! DO NOT TRUST WHAT THIS COMPANY ADVERTISES!
Like everyone else on this thread, I had a three month membership, clicked that I didn’t want auto-renewal and instead it went through. I spoke with the robotic phone customer service as well as the online chat. I don’t want this membership renewed and am instructing my credit card company to fight it.
Match is not a reputable service and I will do everything in my power to see that everyone I know and everyone my friends know will hear about this. What an incredible scam.
I asked for a refund. Have not communicated with anyone since my membership was up at midnight last night and still, I am being charged for a new membership. This company should be ashamed of its tactics and I will see to it that social media hears about this in all ways.
The exact same thing happened to me. As soon as I joined, I clicked Do NOT Auto Renew Membership. What do they do 3 months later, charged me. I was stunned. They said I did not cancel it – Are you kidding – what does ‘Do NOT Auto Renew’ mean? I did everything right and should not have gotten charged. Many attempts to get a refund from Customer Service (both via phone and email) failed. Customer Service via email said I could escalate to a Supervisor if I called their 800 number. I did that and the rep said I could not speak to a Supervisor. No one could help me. This company is deceptive and they are stealing money from us. Please please let’s start a class action law suit against them.
I signed to a link with Love and Seek. Once my credit info was provided, Match.com showed up. I have very experienced deceptive, poor experiences with Match.com and do not want your service. pleas credit my account today. Your deceptive actions are not necessary and will become your downfall if not corrected.
I’m really saddened on the innumerable amounts of complaints read about The same deceptive tactics match has done to customers.
The corporate number no one answers so why have a number that none answers with business hours ?
Match you need s better reputation and to. Slur consumers money and time . After a while your business will crumble with the bad business practices .
Worst company ever. Signed on with group third party paid for three months . After three months, match gave no fair Warner gm on the price or terms , just charged me card with no prior notification. They neither emailed me nor is there a number to call on the account . I had to contact Groupon to get match number. Requested I be cancelled once I called but they refuse to credit my account . Disputes with credit card but they have some clause which allows match justification to Charge . I think match is a deceptive , unethical and unprofessional company that intentionally rips off customers.
Someone with some money and balls should implement a class action lawsuit against them to stop this unethical business practices.
I have spoken to this company several times regarding unwanted emails being sent to me that I haven’t signed up or asked for & they still don’t understand that I’m not interested especially so as I’m looking after a very ill husband. It would seem that the only way to contact them is to sign up which I’m not going to do but I will be taking legal advice. A rotten, unhelpful & useless company with no understanding or compassion of peoples’ cirXXXXstances & very negative reviews so they don’t deliver what they promise. Wholly rubbish hiding behind the Internet who can’t be contacted & spoken to like real people.
Signed up for a free trial linked to 1 month subscription but they gave me 2 subscriptions.
1 free trial linked to a 6 month bundle and 1 month subscription ON THE SAME DAY.
They are telling me it is not refundable BUT they have no reason why they gave me 2 subscriptions. Cancelled everything after 3 days and deactivated my account.
Disputed charge on my cc and I will do everything possible to give MATCH a BAD reputation as they deserve.
SHAME ON YOU!!
As a stockholder, and past subscriber — I wanted to express to you my strong concern with the new format on Match, which I disliked to such an extent that I actually cancelled my subscription. While a new look might seem to be a good idea — it has made searches frustrating and difficult. At first glance all you see is a giant head shot of a person without any indication when they were last online — one of the most important pieces of information in any dating search. You can scroll over the photo (assuming you figure that out) and get the city they are in — but still you have no idea when they were last online.
Likewise, I find it difficult to navigate the actual full profile, and a pain to pull up the photos. I wish you allowed a toggle between the old format and the new one. I think you’d see most folks go for the older one.
If nothing else — at least have the date they were “last on” when you scroll over the photo.
I’m very happy with the stock — and would like it to keep going up. I think these suggestions would definitely help keep it that way.
Respectfully, Jon Gutmacher
3 hours so far. I cancelled the day before my subscription expired. They send me a survey to ask me why I have cancelled. They sit on the cancellation and then bill right after midnight the next day. So now I have 3 months of hell to litigate the bogus charges. I have to cancel my main credit card and deal with the fallout. I don’t understand why they destroy a good customer to make a quick $60. What is the point? So now we start… a 6 month battle with Match, Pay Pal, and my credit card company on what could be so easy and have the customer leave happy and coming back in the future. It is very obvious that all avenues of contacting Match. com are dead ends.
Many, many people have major complains about Match’s billing procedures. I do too.
In late June I was promised a free 6 month renewal. Since I was going on vacation I was told I could be billed BUT when I returned I should call and I would be reimbursed.
I called WHEN I HAD TIME. Then, I was curtesy and rudely told that I had only 30 days after being billed to request a refund and that time had expired.
I WAS DEFINITELY NOT TOLD THIS WHEN THE TRANSACTION TOOK PLACE.
I called American Express to cancel the payment and to dispute the action by Match. Immediately Match blocked my account and said it would take 60 (SIXTY) days to make a decision.
When I asked to speak with a supervisor I was told there was none and there was nothing I could do until wait 60 days. The person taking by call was curt and rude.
I will report this behavior to the Better Business Bureau which is filled with complaints about Match.
With all the money it rakes in one would think they would care about good customer relations, but apparently not.
Account gets blocked—–no reason given beyond ” we’ll get back to you in 24-48 hours ”
We’re now at 36——-CS Dept an absolute joke.
To all those complaining about Match.com taking your money. The solution is to only pay via PayPal where you have protections from unauthorized charges. If you used your bank/debit/credit card then request and chargeback for an unauthorized charge. Company’s HATE chargebacks as it affects their credit rating. Most the time if a user threatens a charge back the company will comply or at least respond.
Your customer service representatives talk like a robot. I would like to speak to someone from the U.S. Not another country like previously was on the phone with a representative by the name of Teodorico who was rude I asked to speak to a supervisor 3 times and he hung up on me. Big strike not only am I paying you but I get treated this way. The second person I spoke with was Delian and she understand what I was saying both kept repeating a script. This call center was in the phillipines I don’t like your customer service. I would like to speak to someone in the U.S about my experience with your customer service. And about my account you should notify people you are about to charge their account. I didn’t ask for an auto renewal I would like a complete refund. Treat your customers better!
Same problem. I need someone speak with for full refund! They said they can not refund but they gave me $8 out of the $62 the “auto renewed me on” and all they did was continue to repeat a script and not address my concern at all.
I have had the worst experience with Match and I would not recommend it to anyone. I just got done talking to five Representatives and they all told me I could not get a refund because I was past my 30 days. and then on top of it when I ask to speak to their supervisor they all told me they don’t have a supervisor . I think that matches refund policy is ridiculous and it needs to be changed. For one I am not a happy customer I had no luck on Match. So asking for a refund and getting one is my right. But with no luck.
I’m sure this will fall on blind eyes. You taint this dating thing. You seem to just want to take advantage of people instead of just providing a good service. If you don’t allow management to communicate with customers and don’t give your telephone reps any power to actually help customers then at least give telephone numbers to headquarters. I’ve called headquarters and it goes to VM (no surprise) I’ve also tried the fax number and it just rings. You are terrible for the way you treat people, this includes the telephone operators-these are your own people! If you don’t treat your own people well I guess I shouldn’t expect you to treat others well.
I’m sad for you all that you would rather run a scam than just provide a good service
I wish I would have read these reviews before I signed up..I hear familiar complaints which echo my own experience.,I cannot get my problem resolved through the script reading foreign customer service, they will not direct you to a supervisor or give you a number to resolve your problem.I had two emails sent to me, neither addressed my issues, still waiting to hear back from a third email. It seems they send a standard form email that doesn’t address my issues..it’s been almost a month if this back and forth with customer service calls and unaddressed emails…There obviously no consequences , if so Match.com wouldn’t treat their paying members so poorly
sat. 2/4/17 4:15pm.
I have tried nearly10+ times to send my email to customer service. I continue to get directed to a page that says my email hasn’t been sent and continues with suggestions of calling customer service. THEY ARE NOT ANSWERING. Then it asks me if the suggestion was helpful. When i check “No” it responds “We are glad that our answer was helpful”. i
I simply want to sent a message so that it is on record that i am attempting to rectify my problem.
I just purchased my membership a few hrs ago thinking i was paying monthly at the discount price. i confirmed my purchase without realizing it was 6 months. since my purchase, i have received many responses from individuals that recognize me due to my profession and that will ultimately become a very serious problem. I apologize for my unintentional ignorance of potential issues and problems. I am requesting to cancel my membership purchase and receive a refund considering i just made the purchase a few hours ago; it would be greatly appreciated and I would ensure that many positive reviews will be posted to the numerous organizations and agencies that I am associated with in customer satisfaction resources. Thank you
Heather Karl
Good luck with that! I even filed a complaint against them with the BBB BIBB and nothing. I too did not realize that I would be paying the 6 months in advance and cancelled it right after the payment went through. I requested a refund, as I didn’t use the services at all, and was told I would not get one. I disputed it with my card company, and it didn’t work. I’m disputing it against because I should not be charged $130 something dollars for something I did not use.
I JOYCE A TWINE si sending this note to you Match to put a stop send mt your sick stuff to me now it you not put a stop to my Gmail i will have to take this to my cops i have ask you time after time to stop send it to my Gmail i am don’t you are not free like you say on tv so i don’t want you to send end more to my i did find your Po box if this don’t done it i will be send you a note from me it want be a good note so want do you think on this i put you will put a stop to it now i am not like your stuff on my Gmail ?
Horrible customer service. My account was compromised and Match.com deactivated my account without notice to me and refuse to give me a refund and won’t allow me to speak to anyone. Cannot seem to get ahold of anyone in Texas. I’m going to see about a lawsuit
I created a profile under the 72 hour free promotional, providing the necessary financial information fro a 3 month subscription when the promotional ended. I created the profile on a Sat morning by the Sun morning my account was blocked. The business hours for Match are only M-F from 9-6 eastern. Initially I emailed receiving an immediate response that I would receive an email in 48 hours, this is not helpful since I work from 8-6:30, I tried calling on the Monday a holiday only to be told that I would receive an email in 24-48 hours, not helpful, I will not be able to contact them due to work. I am concerned that they will deduct the fee from my account anyway. Has anyone had success in actually speaking with a representative and getting a result? If so, what was your secret?
Don’t use this service, they are scam artists that don’t stand by the contracts you enter into. You will incur misc charges, and your calls are outsourced to India where you waste your time trying to talk to someone.
I was papoose to have a free 6 mo. because of the Match Guarantee but, they refuse to give me it. When I signed up the rep told me what I had to do at the end of the 6 mo. and asured me there will be no issues. yeah right, The rep I spoke with on Jan 2, gave me the same unhelpful answer 3 times, saying I failed to do what was needed when its Matches failure not mine. Now I have to leave this up to legal reps to get this resolved, what a great way to start a new year. thanks for nothing Match, instead of doing the right thing and stand behind you word, you pull a bait and switch.
I never believe in love. I was in bad relationship and after 10 years we broke up. I didn’t know how date or what to expect. I stay single for years. But then one of my friend says to try online dating. So I went on some dates but didn’t work . I was going to give up but then someone pop up Kevin Murdock aka Kooldudeja . We start just message each and asking question about each other. So then we decide to meet for drinks on April 19,2015. We started to date and fall in love and never believe we met online. We never know we could find true love. On April 19, 2016 was our year anniversary we got engaged Kevin proposed on the beach. We planning to get married at the end of next year. I am writing to match.com to thank you for find me my man of my dreams. And we living happily ever after.
Thank you so much
Linda Ashchian aka loveye1109
I am contacting my lawyer, as Match refuses to refund my money. Their way of doing business is a SCAM!! The only person you can speak to is some idiot in Dominican Republic!
I am having the exact same problem with them. I signed up for the 3 month subscription and after a day a realized that I wasn’t ready to be dating. I tried calling them but they were closed for the weekend. I called first thing on Monday morning, had to wait on line for over an hour and then was told I can’t get a refund, that I could have signed up for the one month. I had searched that website for a one-month option and couldn’t find it anywhere. It is hidden and not easily found. I don’t even want the whole refund, just the difference between what I would have paid for the one month option, would be fine and they are refusing.
It has only been couple days and they renewed my service without me knowing. I hurried and called to get a refund and they gave me 8 dollars out of the 62 I got taken. No managment team to talk to. Would not transfer or anything. All she could give was a mailing address. This is such a horrible company. Would not file a complaint. Said it was feedback. This is worst experience out of any dating site I’ve ever tried and they make it looks so great. Never again
Please if you haven’t resolved your case with the attorney consider a class act law suit it will be more larger for payouts. There are multiple people including myself that has been scammed and robbed from match
Hello, I was a member of match and cancelled my account years ago when I met my now husband. I recently saw a charge to my account and wrote to customer service. I received and automated reply, no help, no calls. This month I was charged more than $80 dollars and I was told to enter my profile and cancel my suscription. Despertate, I logged in after changing my password, since I had forgotten the old one, to discover my old user name was changed to avercomova, and it was still active!! There are no numbers for customer service on the web, I am desperate and Match has stolen so much money since I cancelled. I am expecting a quick resolution or I will contact a lawyer and several users I saw online that had that problem. Maybe if we make some noise we can get our money back. Thanks
I spent the past few months making connections through the match.com website. The experience seemed productive and I got to know some great people. My six months was almost up and even though I apparently didn’t meet the 6 month guarantee requirements (requirements that I didn’t know about until it was too late) I was planning on renewing.
A few days ago my account was hacked, 8/24/14. Not only was it just hacked but a male profile was partially copied over mine. All of my pictures were deleted and my personal details and some interests were changed to fit some 56 year old male. Then emails were sent to all of my male connections and also to about 30 women.
If you can’t guess how that turned out, I’ll paint a nice picture for you. I woke up the next morning to multiple emails from not only my connections but also a bunch of women. I was confused but then I saw that where my photo was, there was a photo of an older man. The emails I received from my connections were not pleasant. One responded, “XXXXX off XXXX!” I also was in contact with some of my closer connections by phone and I received a few text messages stating that they no longer wanted to talk to me because I was clearly a “catfish” and a scammer. It’s safe to say that my reputation was ruined.
But that’s not where it ends. I contacted customer service immediately through chat on the site. While doing that I was trying to delete as much of the fake profile as I could. The customer service rep said he would restore the profile back to two days before, 08/23/14. Instead of it going back to two days before, the fake profile was restored. I asked for a supervisor to contact me, no one ever did.
This morning I called to speak with a supervisor and I was told that the account hack was my fault. “The only way this could have happened was if you gave someone access to your password and email address, ma’am.”
I’m a smart girl and I am very savvy about my security, especially on the internet. I find it insulting that customer service management had the audacity to blame me for the hacking of my account. I countered that argument with logic and he just repeated that line. I told him that the hacker must have gotten my email and password from the site because I do not give out or write down any of my passwords. I also questioned the safety of my contact and financial information. He said it’s encrypted so it’s not a concern. I told him that encryptions can be broken, just like how the hacker got into my account. He then offered me an additional two weeks so i could recontact the connections who have either blocked me or no longer want to speak with me to “see what I could salvage before my subscription ends.”
I was completely upset with how this conversation went. I asked to speak with someone else. I was then transferred to his supervisor who told me the same rehearsed statements but offered me a month for free and a 25% discount on an additional 6 month subscription. Then with the finality of concrete, she said “you can avoid this in the future if you add special characters into your password. I’ll credit the month but there is nothing else I can do for you.”
I am so embarrassed and upset with the entire situation. I spent months trying to make connections and it was actually beginning to go well. Then because of the lack of security of this site, it’s all ruined and I am back at square one with no empathy from the company whatsoever. I had to notify all of my financial institutions because of this breach and now only one person that I connected with will even speak to me.
The worst part of all of this is how blame was cast on me for this entire occurrence. People use your site trusting that you will provide a safe and secure environment. I signed up with your account with the same expectation. But when that safety is breached, which does happen, I do not expect to be blamed for your responsibility. If this how Match.com come does business and treats it’s customers, I do not want to do business with Match.com
Hopefully this gets to someone with some sort of empathy or at least common sense.
I would like a response within 3 business days. If not, I would like a full refund. I am highly disappointed with this company.
Does anyone ever answer the phone at the supposed headquarters or do I have to just deal with India. I hope they start taxing the hell out of these companies that outsource to other countries. Match has the worst customer service.
India, Philippines, Dominican Republic. They seem to outsource all over the world for “customer Service” and the line I love is “Nobody has the power to issue a refund”. Um wow, really? I just wanted a refund for some add on service I did not purchase or use.