Maaco was founded in 1972 in Wilmington, Delaware, by Anthony Martino. Martino had previously run an AAMCO dealership and used the letters of his name, plus CO for the company, to come up with the Maaco name. The company operates a franchise of auto body and paint facilities. 
More than 20 million vehicles have been serviced by Maaco since its inception. In 2010, the company had annual revenue of $60.3 million. In 2008, after Martino’s death, the family sold the company to Driven Brands. Maaco now operates as a subsidiary.
The company has run a series of popular television commercials with the tagline “Uh Oh. Better Get Maaco.” 
Maaco currently has at least 500 locations in the US and Canada. MAACO Franchising has been cited numerous times by Entrepreneur magazine as #1 in its category in its Annual Franchise 500 survey.
In 2013 Maaco acquired 1 Day Paint and Body Centers, headquartered in Torrance, California.
The company received bad press after one customer posted a scathing review on Facebook. An employee at the location called the woman’s husband and left a voicemail in which he told her husband to “get your wife under control” and threatened to “do something about it” if the review was not removed. The company suspended the worker, offered to refund the customer’s money, repaint her vehicle, and closed the location temporarily so that employees could undergo “customer care” training.
In July 2021, the company paired with NASCAR in order to revamp its marketing strategy, called Watch Maaco Go!”.
In October 2022, the company celebrated 50 years of service.
Company headquarters are now located in Charlotte, North Carolina.
Maaco was founded in 1972 in Wilmington, Delaware, by Anthony Martino. Martino had previously run an AAMCO dealership and used the letters of his name, plus CO for the company, to come up with the Maaco name. The company operates a franchise of auto body and paint facilities.
More than 20 million vehicles have been serviced by Maaco since its inception. In 2010, the company had annual revenue of $60.3 million. In 2008, after Martino’s death, the family sold the company to Driven Brands. Maaco now operates as a subsidiary.
History
The company has run a series of popular television commercials with the tagline “Uh Oh. Better Get Maaco.”
Maaco currently has at least 500 locations in the US and Canada. MAACO Franchising has been cited numerous times by Entrepreneur magazine as #1 in its category in its Annual Franchise 500 survey.
In 2013 Maaco acquired 1 Day Paint and Body Centers, headquartered in Torrance, California.
The company received bad press after one customer posted a scathing review on Facebook. An employee at the location called the woman’s husband and left a voicemail in which he told her husband to “get your wife under control” and threatened to “do something about it” if the review was not removed. The company suspended the worker, offered to refund the customer’s money, repaint her vehicle, and closed the location temporarily so that employees could undergo “customer care” training.
In July 2021, the company paired with NASCAR in order to revamp its marketing strategy, called Watch Maaco Go!”.
In October 2022, the company celebrated 50 years of service.
Company headquarters are now located in Charlotte, North Carolina.
You need to know how one of your shops treated a well known and long term painter at a well-known money making shop and it is against the laws what thay wanted me to paint outside of the paintbrush and didn’t pay me on some cars because the new owner had a deal with Tim Ciri to paint 5 cars a year at cost and the cars I painted never got put in One Maaco and I was paid a % of the end week paintline $$off one maaco so I never got paid for the jobs I did and I have asked for the end week paint line $## and the list of cars that make that # and have received nothing from the owner of that shop and I will be getting a lawyer and going after that shop and the big Maaco office also if I don’t receive your cooperation in this matter and you can do your own internal investigation and find out that I’m indeed telling you the truth and the way that shop let me go was not right and down right wrong in every way and that shop doesn’t have the employees with enough Icar certification to be a platinum shop anymore the cooperate ceo would be floored about the way I was treated concerning I have been working for maaco for over 13 years at 3 different locations and never had a single Wright up for anything at any of the locations and did quality and quantity of work that it normally would take 2-3 painters to do and you should be aware of this because at the end of the day you are losing money over it and will be contacted by my lawyer if I don’t get a response from you
Just moved to Florida a few years ago from Arizona. I had many Maaco visits and work performed in Arizona, to include body repair and several paint jobs. I just dropped off my Kia Soul for a complete car paint job to include a few minor door dings at the Lauderhill location on University Dr.
Wish me luck for continued success with the Maaco Brand.
I’m trying to have someone in Cooperation address an issue I have with the stored that closed in Vallejo #2978 after a judgement was awarded in my favor for a horrible job the store did now I’m having a difficult time getting my Money can someone Help me through this situation. I’ve sent a copy of of all the court paper work what else can I do ??
I told people i had my repairs for my insurance claim at Maaco Rockwall and everyone’s response was “well that’s the first problem.”before i even explained what happened! basic checks weren’t done so i had no blinkers or fog lights plugged in.Trash and rusted metal parts were left on my leather seats upon pick up that we had to remove. The car was left disassembled in fierce Texas weather for a week.Pieces weren’t completely installed on the bottom of the door. The whole front end shakes and rattles after they worked on the vehicle.they we’re notified immediately but refuse to take accountability for their mistakes. Insurance breakdown shows False charges were filled to insurance and the owner has no integrity. His character is that of a snake that falsely reported charges on the insurance claim, doesnt ensure their work, and uses the money robbed from the consumers and insurance company to pretend he’s a genuine upstanding man in our community, while also claiming he’s a small business (franchise) using the infamous Maaco name and insulting the customers intelligence and integrity by stating theres no way additonal damaged was done contributing to the rattling/shake of the vehicle. Disregarding the 4 issues he had to fix from the half Job . If you want to be lied to, insulted, disrespected, taken advantage of then this is the place! went for a simple repair and now my whole front front end rattles with vengeance from their touch. Also can’t file and Actual complaint on the customer service website.
Greetings Maaco,
In reference to your customer service in Jacksonville, FL. 9133 Berry Ave, Jacksonville, FL 32211.
Took my car for full body paint job. Mngr in charge Tony wouldn’t take responsibility for visible overspray on the car in different areas, very disrespectful. Totally disappointed with service. Total cost of the job done to my car was $779.75. Tony said that I get what I paid for. I really would like to reach someone in charge that can correct this kind of unfortunate behaviors and do something to provide a better attention to the customers.
For your attention,
Thank you
brought my 2008 gmc sierra on November 10 , 2021 san Antonio TX on Clarence street to have the roof painted I was originally quoted 750 for the job which I agreed upon then I was told by Carlos it would be 300 more bringing it to 1,072 for additional sanding that needed to be done which I agreed to .. after going to pick up my truck on Saturday the 13th I inspected the paint work it looked good besides the fact that they destroyed my 3rd mount brake light it looked like they just sanded it Carlos stated it was like that before when I dropped it off even though the picture he has and me says other wise after seeing that I inspected the rest of my truck (which was in dam near perfect condition before it came here) my front left fender had deep scratches in it and Carlos tried to say it was already there which it was not after going back and fourth about it he offered to paint the fender and replace the light no charge which I then agreed to.. after getting inside of my truck they left the inside a total mess paint chips and dust everywhere my center console had a rip in it and there was primer on my door and cup holder every compartment was went through my owners manual was in the floor and my tool bag that had wrenches screw drivers sockets ext was stolen it was hidden under the seat along with jumper cables zip tied so it couldn’t slide forward there was no way to know it was there unless you raised the seat the zip ties were cut and left and my tools were gone I called the police and made a report Carlos denied anyone stole anything ..these guys are nothing but crooked thieves and I will not have my truck anywhere near them
They did the same thing to my car and now they told me I’m rude and horrible person. Please let everyone now not to take there auto there they are horrible at customer service and the worst on repairs and auto paint. Thumbs down to this corporation.
I have had a horrible experience with one of your locations in Charleston. SC. On Sam rittenberg blvd. They have had my car going on 2 months. They damaged my vehicle. Stated they would fix it and put me in a rental car. Stated they ordered the part to fix it over a month ago. Asked me to bring it only after I filed a complaint with the BBB. They lied in their response also.( Yet when I asked the manager why she lied and said I did not tell her about the damage before I left the 1st time she said” she did not lie, and she doesn’t know who responded to the BBB complaint ” because she did not say that”) Once I brought my car in They stated they do not have the part. They promised they would put me in a rental car if my vehicle was not finished. They lied, and now is telling me to pay for the rental and they will pay me back. I am disgusted at Maaco as a whole. I should of looked at the reviews before allowing Maaco to abuse me further after being a victim of a hit and run. Shame on Maaco for allowing this. I will be going to get my vehicle and taking Maaco to court for a refund. Ya’ll are horrible. I use my vehicle for work and you have costed me hundreds of dollars. They owner Stated he knew they were wrong and that he would make this right and he has lied continuously. Shame on you.
The maaco military west palm beach. The worst. Paul The son took my car on a Saturday for cash It was the worst paint job ever patches everywhere. The paint faded into like a Matt finish just terrible. I’ve tried to reach corporate but they put u through customer service who won’t let u talk, all they do is talk over u with a high speed and hang up on u. Corporate listen to the second call I made to u. Ur customer service rep needs to be fired. This has been the worst experience ever. The owner frank would not even go out to see the sh*tty paint. Terrible terrible terrible. Someone in corporate please email me. I don’t believe you want this type of work or treatment to ur customers… bad for branding vzacc00@ yahoo.com Vic
This is the worst company we have ever had any experience with. My husband was employed with them for a short time before he was fired with hardly an issue voiced. He was placed on a job with no training when they knew he did not have experience in that area. Left working in the sun OUTSIDE IN THE PARKING LOT on 90+ degree days and then berated for the heat affecting his performance or made fun of from their air conditioned shop. Thankfully he didn’t experience any heat related injuries. Then he was fired. On top of that, we need a pay stub in order to get some assistance and it’s taken weeks for it to be provided. No one ever let him know what to do to access them, nothing. This is horrible treatment of other human beings. Unfortunately corporations always have the upper hand. DO NOT WORK FOR MAACO. Not to mention when I called to ask about the pay stub the owner answered the phone and acted like they weren’t even the owner.
don’t go to Maaco in Myrtle Beach S.C. i had my lexus their for a paint job and a few body wrork they gave me a horrible job they gave me the car in the rain out side after i got a real good look at my car me and my brother took the car back for a second paint job the manager was very rude after 11 months the paint began to look dull i call back to speck to the owner no return call waiting for the warranty to run out i call Maaco Custermer service at driven brand Head quarters for Maaco 11 times about the Maaco in Myrtle Beach SC i finally got in touch with the owner he was very rude down right Racist towards Black people he told me and my brother don’t make me hing up the phone y’all i spend almost $1400.00 on a cheapest paint job these people are crooks now Maaco customer my agent female agent was no help besides not returning my calls all she did was i have the power to do something but didn’t do anything she could have said Mr Brown i am very sorry you had to go through that i am going to take care of the problem if she had so much power i asked her if i can talk to some one higher she said good luck with that witch means they don’t care about the customer problems i am very disappointing of the customer Service to me the agent i had was flexing her position rude and snapping i have no faith in Maaco customer service i will pray that these people look into their customer service people and who runs the department.
I agree with you I just had my F150 painted in a Miami location this was the biggest mistake I have ever made. The first time I took the truck in they had it for 20 days. Two days after I took it home the paint on the rear driver side stated to fall off. I took back they said they where going to repaint the whole truck instead they gut fixed that area and spray a thick coat of clear. The clear had runs all over the place they said they could buff it out. It looks horrible I was so done with i just took the truck. I will hopefully be able to reach someone at there corporate office that will care.
Need someone from corp to contact about an misleading quote please contact me ASAP .
Yes I had 1 car painted and it was okay had a couple things wrong my second car was a 73 nova I was told it would cost extra I agreed my car has no work done ruined door panel from being wet paint is thin and has dry spots and tunes of dirt I’ve been with maaco for 20 yrs I was taken being older I don’t need to be treated this way even wrote up my car wrong there was no work order I was told by an employe is this how maaco does work over 30 cars I’ve had sprayed thank you im very disapointed
Getting ready to send this second letter:
This is a follow up of a letter that I sent on March 12th, which is attached below. I have yet to hear a response from Maaco on the letter I sent on March 12th. I guess I must seek out other ways of informing the public of my bad experience with Maaco, along with pictures. Hopefully you can take care of my problem, and then I can report my good experience. This is your choice.
I am having the truck cut and buffed to be able to get some type of minimal quality out of the paint job. My only offer from Maaco was the local customer service representative offered me to repaint one of the corners of the side of the truck that is about 1/8th of an inch wide and 3 inches long, basically where paint would be removed if you opened the door on another vehicle, which was not done. This is ridiculous as far as compensation. I would like to see ½ of the cost of the repairs to be refunded to me, or the cost of cutting and buffing the Maaco paint job.
I was a Quality Technician for General Electric, for 23 years, my area of expertise was a sheet-metal and paint inspector on Computer Controlled Numerical Enclosures, that retailed for approximately $70,000. I would think this more than qualifies me as an expert on the quality of paint jobs, poor sanding, orange peel, extraneous material in the paint, and other rejections. I felt when I left my Vehicle with Mr. Junco at the Pearland TX shop, and paying the UP charge for the base coat/ clear coat, that the vehicle would have the same quality of any other reputable body shop. I had the truck painted approximately two years before I took it to Maaco, and the quality of that paint job was amazing, and even after two years of use in another state with harsh winters, salt and sand, the paint looked amazing as compared to after Maaco painted the vehicle.
Hoping you will respond to this letter since you did not reply to the previous letter
PREVIOUS LETTER:
I dislike having to write these kinds of letters, and thankfully, I do not have to do it very often. However, I feel this occasion warrants a review of the work done by one of your facilities, which, unfortunately, was not up to the standards I was expecting and not to the standards that I believe you would expect.
When I took my 2003 F-150 in to the Maaco in Pearland, TX, I spoke with Robert Junco, the Manager.
I had some medium damage to my rear passenger fender, as well as a significant hole in the passenger side rocker panel that needed body work. In addition, I had some minor areas around the truck in need of repair – a scratch down the passenger side truck bed, some pitting on the driver’s door molding, a small dent in the front bumper cover, and a place where the clear coat was peeling on the hood that I wanted to have repaired. Since the repairs surrounded the truck, I decided that I would like to go ahead and have the entire vehicle painted.
Initially I chose the single process paint job where the paint and the clear coat are mixed together and applied. However, I was convinced by Mr. Junco that if I wanted the paint job to look like the original paint job with a “factory shine” that I should go with the Base Coat Clear Coat separately, which of course cost more.
I was asked to walk around my vehicle and circle or mark all of the items that I wanted to have repaired. In addition to the items mentioned above, there were some small dents on the driver’s side front fender that I noted, as well as some other minor dents and shallow scratches.
It should be noted that my truck had extensive hail damage to the roof. I requested that the roof be reconditioned to take care of any rust issues, but did not need to have any body work done to repair the dents to the roof at all. Compared to most 2003 trucks on the road, mine was really in good shape, with only a small spot of clear coat peeling and the body damage on the back fender. I waxed it regularly and took care of it and it always shined. It was a vehicle I was proud of and I planned to keep it for a long time, hence my investing this money into having these repairs done.
I was given a “Christmas discount” and after discussing it with my wife, I signed the papers.
My truck was at Maaco for about a month, which is a little longer than normal, but we had an unexpected Texas freeze that shut the city down for about a week, and my wife had surgery. I didn’t hurry them to finish the work by any means.
When I went to pick up my truck, I was honestly at a loss for words. The finish was anything but a “factory shine.” There is orange peel effect in the paint in large places around the truck. The large place on the back passenger side fender where body work had been done still has sand paper scratches in the surface – it isn’t even smooth! There are a few places where the paint has run and I was told that there were imperceptible imperfections in those locations that stand out now because the clear coat magnifies them. There is artifact (dirt, lint) in random places in the finish – again was told they were previously there and now they just show up more and I never noticed them. There are two places where it looks as though a large (1.5” x 2.5”) “chip” of paint came off and the edges were never sanded, but just painted over. I was told that those places were missing paint in those locations when I brought it in. I would definitely have noticed that! The locations with small dents on the front driver’s fender that I had circled were left off the estimate (I did not realize this when I signed the contract) and therefore were not repaired. Why would I be asked to identify and mark these issues if they were going to be ignored?
When I addressed the issue of the orange peel effect, and the fact that there were so many problems, I was told by Mr. Junco that, “This is an old, 2003 truck, with dents all in the roof. We do production paint jobs and that’s what you got for the price you paid. If you wanted a professional, factory paint job, you should have taken it somewhere else and paid $10,000.” As I continued to express my dissatisfaction, the main thing that I was told again was that my truck was old and had dents in the roof. After hearing that five times I reminded him that I never mentioned the roof, I never asked for the roof to be fixed, and he needed to stop mentioning it as if it was a point of contention.
I told Mr. Junco that I needed a discount for the sub-par work. He insisted that I got exactly what we agreed to and the vehicle had been completed according to their standards. He sarcastically offered me a $20 discount for a job that was $3,132.32.
I have paid $3,112.32 for the work that was done, because I was told that if I took the vehicle without paying, he would call the police. I have enclosed photographs that show the issues with which I am displeased. I hope that we can come to an agreement that some compensation be offered for the sub-par work that I now am driving around with on my truck, as I do not trust Mr. Junco’s Maaco facility to re-do the work. I would be content with a reimbursement to half the amount paid, as I feel that is the truer value of the work performed.
Why don’t we get together and take them macco to court ? all of us! Maybe then corp would take us serious!!! Cause it seems! We all have the same problems with macco!! Plz let me know what you guys think! About it!
I had my Dodge Ram 3500 complete color change to black at the MAACO STOCKBRIDGE 12275
3757 North Henry Blvd. Stockbridge, GA 30281. The car was dropped off on 3/15/2021 and returned 04/09/2021. The sales rep Elexus Kincer helped me choose the package best for me. The total cost to paint the vehicle was $3,850.03; which included door jams, under the hood and what I thought was the truck bed and behind the truck bed. after inspecting my vehicle I began to see imperfections, they did not paint the truck bed, nor did they paint behind the truck bed, under the hood had chips, the paint had bubbles and ripples, the roof had areas that were showing the original color. I relocated to Charlotte, NC and went into another Macco for assistance regarding warranty; I was told by the sales associate at the Charlotte, NC location that they would call the Stockbridge location and get the completed invoice and contact me back. Two days later I call the Stockbridge location and demand the complete invoice and was told Donna at Stockbridge needed to speak to the associate at the Charlotte, NC location before sending over the invoice. WHAT a crock of SH*T!!! Also, I was advised If I wanted behind the truck bed painted it would be extra. I don’t understand their logic; If you pay for a complete paint color change how is the truck bed & behind the truck bed not included. IF you value your time, money, and vehicle stay away from MACCO; they are unreliable, rip offs, and most of all CROOKS! I’m seeking legal action against MACCO!
Evalene R. Wright
Store # M2309
XXXX Lafferty Ln
Dover, DE 19901
(302) 678-XXXX
Estimate date was on 4/1/19
Initial Work 4/5/19
Poor job, damaged vehicle, & nasty attitudes
It seems we all have the same experiences with MAACO Franchises. I blame myself for going to the MAACO in Dover, Delaware on Lafferty Lane. I knew for years they did piss poor service way back in the 90s but to be honest I thought it was taken over by a new franchise after the issues this location had when the owner had left cars at the location incomplete. MAACO had sent someone from the Wilmington location to complete the service requests and my brother was happy with the results so I assumed things had gotten better.
I purchased a pre-owned 2018 Nissan Armada from a local dealership. The vehicle only had 15,000 and it was a prior rental vehicle. The vehicle was brand but had nicks and little scrubs from normal wear and tear. I had gotten a nice bonus from my employer and I decided that I wanted my vehicle to get a complete paint job, removing the nicks and few dents.
I paid $1450.00 for overall paint, repair scratches, nics, dings and my vehicle went in on 4/5/19 and I was finally able to pick my vehicle up on 4/15/19. When I went to pick my vehicle up – there were still dings in the vehicle and now the paint had bubbles on the side view mirrors and on the bumper. When I brought it to the franchise attention, at first they were going to blow me off by saying it was just a bubble and I looked at them and said it wasn’t there before and you need to fix it. I was told I would need to leave the vehicle if I wanted it repaired and I told them that this vehicle is my only transportation and I had gotten someone to drop me off because they said the vehicle was ready. So I had no choice but to leave it there and was told again it would be about three week for them to bring my vehicle back in the shop to fix.
Let me give you the dates I had to keep calling this MAACO about the repair of my vehicle. I called numerous times on each date. 4/1, 4/8, 4/9, 4/10, 4/15, 5/16, 8/29, 9/23, 9/27, 11/25.
I called the MAACO corporate office on 4/23 when I logged my first complaint because I felt the paint was dull but after a couple of days in the sun it seem like the metallic shine was coming back.
I had to take my vehicle back to MAACO because they forgot to put all my chromo lettering back on. I finally picked my vehicle up on 5/16 and was told to not take my vehicle through the car was for 90 days. So, I drove around with a dirty vehicle all summer long, but I wanted to make sure that I adhere to the direction to make sure I don’t mess up my paint job.
On August 29th at approximately 8:30am I decided to take my vehicle through the car wash since it was well passed 90 days. The trunk went through the cycle and was in the processing of being toweled dried and I notice this prism effect in the paints on the drivers side door and back door. I ask the car wash person what is that and he told me who ever did my paint job didn’t do a very good job and I should go back to them. I called MAACO directly at 8:56am and described these marks that was on my vehicle and the first thing ask was did I take my vehicle through a car wash I said yes today which was well past the 90 days so I didn’t do anything wrong. I was told to bring the vehicle back in so they can see what I was describing.
They gave me this story that the person didn’t do it right and they fired the guy blah blah blah and I would again need to leave my vehicle with them. I scheduled to leave the vehicle the following week.
I dropped my vehicle off on 9/23 and picked my vehicle up on 9/27. The initial appraisal of my vehicle looked very good. I no longer saw the prism effects that was evident before. So I was satisfy at this point or so I thought.
On November 25th coming out of Food Lion walking back to my vehicle. The sun was shining very bright on this day at 3:56pm. This is when I noticed that the prism is worse but now on the passenger front and back door. My vehicle had about 10 prism effects in the paint. I called the Dover Franchise and explain the prism effect is now on the passenger side and it seems they must have a script because I again was told to bring it back in so they can see what I am complaining about.
I told the franchise I hate coming back to your establishment, I actually dread it. It is taking up my time and bring my vehicle back is really causing me an inconvenience in time and money since I worked out of state in New Jersey and each time I drop my vehicle off I have to find alternate transportation.
At this point I no longer want to take my vehicle back to this franchise so my next step is to Corporate. I am not sure if its me or the culture of MAACO but I am getting the same run around with corporate as I did this franchise.
Here are the dates I have contacted corporate about my vehicle detail – 4/23, 11/27, 12/6 (2times), 12/12 (2 times). I made it a point to take the higher round so I decided on the side of patience. I have spoken with numerous reps and the last rep named Anna.
I am still waiting on either Amanie or Shemakia to called me in reference to my complaint and I would like to know why I am being ignored when I have a legitimate concern.
I cannot believe that my Armada was in better condition prior to taking it to this MAACO and your brand should be a shame of the work that is being produced.
I was told there was an update on 12/6/19 from the franchise and I would like to discuss that along with the resolution of my work I paid money for.
My 2002 Ford F150 Pickup Lariat Crew Cab was painted overall with a color change at the Oklahoma City Maaco (South) approximately 3 years ago. I paid extra to have the original base paint stripped on the hood and roof. The paint faded on the roof and hood after 32 months. It is now a light shade of pink! I realized after examination (obvious) that the paint was peeling on the roof and black paint was underneath the new red paint. Black was the original color of the truck! Now I am playing phone tag with the corporate office to have the warranty honored to have the roof and hood. repainted to not avail. I have received authorization for the warranty work to be performed, but in 3 days Mr. George Hildenbrand in the Maryland office has not submitted the authorization to the Tulsa Oklahoma Maaco where the warranty work is to be performed.? How long does it take to send an e-mail? Did he send it to China Via the Victoria Alexandria Cruise Ship off the Alaskan coast in a DEAD ZONE? (Or, was is all just a lie to put me in limbo to never repaint my vehicle?) Robert Pearce, Grove, OK Veterans Representative Officer.
What is the relationship between Maaco and Garnett Station Capital Partners?
I had taken my truck into a franchise in Temecula California. I spent close to an hour pointing out what I would like done to the truck with the service rep and asking if they could do the work in addition to the entire truck, plus shell, being painted. He said yes and wrote down all the various things I asked to be done.
I had to have my front window replaced as a result of rust cancer that had come about due to a window being installed incorrectly previously. I asked for the truck to be debagged. A front clip that is chrome was supposed to be replaced. A vanity clip under the passenger headlight was missing and needed to be replaced and painted. The shell of the truck was to be painted and I was told they would not warranty out the paint on the shell but do as best as they could. We discussed about how he would remove the shell and if he could do it or should I take it to a professional to have the seal done beforehand. The rep said they could do it.
I showed up the day before the truck was supposed to be done and ready for pick up. The chrome part had not been done nor had the vanity piece been done. All the badges from the truck were off but two, extremely cheap, fake, chrome ones had been put on my doors. The back door on my shell would not close and lock. It looked like someone had locked the lock and then slammed it. The inside of my truck was a disaster area of dust and there was overspray inside the truck. The new stereo system I had installed had been used as there were dusty fingerprints all over the screen. I questioned the kid that was watching the front about all those things and he pleaded ignorance. The rep was out of the office and I was told he would call me back. I stuck around the area for close to three hours and the rep never called. I finally had to go back and I did find him at the office, just before closing time.
He stated that he blanked out about the chrome piece and the vanity part. He would get on that right away. As for the two cheap badges, he said he would look into that. I pressed him about that and he finally said he would have to have the badges removed and both doors repainted. I had to wait three more days.
When I finally got the truck he still did nothing about the chrome part but I did get the vanity clip done. I expressed how unhappy I was about how trashed my truck was and he basically shrugged and said bring it back in a month and he would detail it. While driving home, on a highway in the middle of a rainstorm, I kept hearing this ticking sound. Upon looking at the truck in the garage I could see that they had moved the shell somehow but had not replaced the seal at all. They just put the original seal back in place and put the shell back on. the clamps that hold the shell were all in the wrong places and were not even remotely tightened down. Water was getting into the truck from the rain and I could see that the shell was sitting way too forward. That shell could have easily come off on my ride home down the highway. That ended up costing me close to three hundred dollars to have the shell removed, cleaned, new seal put on and properly placed and secured. I also saw the damage that the shell had done to my window from not being properly done and that they had not painted under the shell at all. Why they even messed with it is anyone’s guess.
I contacted the customer service via email a few days later. No response after ten days. I called and was told that they had received my complaint but had sent it to corporate. Another week went by and then I get a voicemail from someone that mumbled their name and told me to contact them back at the number offered. I have gotten voicemail each and every day for a week solid and no call back. I called again on a Friday and no joy.
I looked up the corporate number and they have some third party handling some eight different companies for complaints. This was a Friday and they stated that their offices were closed. I will try sending a letter via snail mail.
I would state that you should not use the outlet in Temecula unless you are prepared to visit daily and be on their neck constantly. Reading other horror stories, after the fact, just shows me that Macco is a substandard entity all around. The prices are lower but you get horrible service and especially horrible customer service as a result of that price decrease. Macco has jumped on the bandwagon on taking your money, producing an inferior outcome and then ignoring you when you complain by playing phone tag. At this point I would have been better off going to TJ to have my truck done.
My name is Norman badgett and I was an employee for Maaco for the past 6 months as an estimator and i was just recently fired for discrimination i honest was given no reason to why I was being terminated and I feel that the supervisor pedro over the Marietta location in atlanta ga has poor management skills and I was terminated specifically because of discrimination then I would appreciate if I could speak to someone about this as soon as possible by email is blackjew.inc@ gmail.com thank you.
I had an overall paint job on my CRV car. When I brought my car home, I found out that my Wind Deflector on all 4 windows are gone, so I called and talked to the manager. I was surprised that the manager doesn’t have an idea what happened to it so he told me that he will get back with me. It took couple of days, before I decided toc all him back and found out that it was damaged so they didn’t replace it. I asked why I wasn’t notified, manager couldn’t give me an answer. He basically just said that it was in the contract that whatever is damaged during the process, that they are not liable. My point is, shouldn’t it be their responsibility to at least notify me and let me know. when I ask to speak to the owner, the manager couldn’t give me any contact information about the owner. It is very clear, that the manager is shielding the owner so he can cover up his wrong doing. This particular location is in Blanding, Orange Park FL.
Hi,I was a previous employer at Maaco in San Antonio Texas on walzem Rd started there three months after they had just opened and was there til Sept.2018.worked hard to get cars out doing whatever I had to do to following the whole car thru the process from prepping to washing the car for customer pick up.pay wasn’t the best for how I worked to get cars out .but it’s a shame to represent America and steel from Americans or should I say fraud .and talk about how you came from another country with low income and come to America to make a living and end up stealing what you can from employees and customers at that I’ve seen customers not get what they paid for and to even come to America and make a Maaco name look bad.is this the type people that y’all look for I doubt that.i have nothing on Maaco p&b it’s one oner of one who had the nerve to fire me cause you decide to steal from me by deducting accident insurance from me for four months and to get a letter telling me it’s canceled if I had to use that for anything where would you be to help in that?no where.and to show me false receipts you just printed up or to have your new manager look a man in the eye and tell me it’s 100 percent active.both of y’all are cowards.not either of them could tell me I’m fired just told me I wasn’t allowed on premises when I showed up Monday to work.andbon top of that to lower my pay rate without talking to me like a business man you so called are.from 600 to400.its bs.you had no reason to fire me .you were the criminal to barely pay my insurance the day I called a rep at afflac and still had to wait a week and a half for insurance to be active but I was already fired.the owner cares less bout customers or employees just aslong you got a fat wallet he’s there to help you with it.thats bad business .
I took my chevy Silverado to Maaco on N. Pleasantburg Dr in Greenville S.C. the paint was explained to me fish-eyed and was told I would need a complete sanding at a cost of 600$, or a hard sand at a cost of 250$ I elected to go with the complete sand as I wanted the truck nice and smooth. The truck was at Maaco for a bit over a week, when I went to pick the vehicle up I was asked by an what he could help me with I told him that I was there to pickup my truck, some guy came out of the office and told the employee to go back to work he would retrieve the truck, it was easy to see he was mad about something as he came out of the shop, went across the street to get my truck, came back, parked it, slammed the door and disappeared—– never said a word to me, I looked at the truck and there was several places on it that did not look right, I went into the office and the receptionist asked me how I wanted to pay, I told her I had a couple of questions first, the guy who retrieved the truck came out, snatched the ppw from the girl and said he would handle it, went out side still not saying a word to me, I went outside where he proceeded to tell me there was nothing wrong with the paint job, I asked about the spots and he told me the spots were trash in the paint and nothing could be done about it, there was some cloudy spots, same explanation, he then told me he didn’t know what I expected that Maaco was only a economy paint job company and if I wanted better I could go elsewhere and pay 7000$ if I wanted to, he also said if I left the truck with him he would try to sand out a spot and fix but I would have to pay for it! At this point he had become so belligerent I wanted to have nothing further to do with him, I went inside and paid the receptionist and went outside, to my surprise there was less than 1/4 tank of gas there was more than 1/2 when I left the vehicle the radio also was blaring on some hip-hop radio station and I only listen to country! the a/c also was left on and I also turn it off when I get out of the parked vehicle, I have never been more disappointed and treated more rudely than here in my life, complete opposite of what maaco advertises. Just a at best economy paint job company.
Richard Phillips
09/22/2018
To: Maaco
Subject: Dispute Charges
Against Maaco Store # M2361 5898 Thurston Ave Virginia Beach, Va 23455 Tel # 7574642980
Dear Sir/Madam
I am writing about the deception and faulty work performed on my 1984 El Camino between 06/28/2018 and 09/17/2018.
On 06/28/2018 I drove my 1984 El Camino into the Maaco store #M2361 at 5898 Thurston Ave Virginia Beach, Va. 23455 at that time I meet with David Sheffield (estimator). We went outside to go over the car and see what I needed fixed and painted. Before I had tried to fix some hail damage all over the car, I told David I was not a body man and if he could fix the hail damage. David stated he would go over the car and finish what I had started and assured me it would look good. He showed me two different prices and I asked him the difference and he just ignored me, I decided on the $1275.00 plan with assurances it would look good and dents taken out. At that time he assured me “honestly” it would take 12 to 14 days, I agreed and left.
On or around 16 days later without a call from Maaco I returned and found they had not begun on the car. At that time I wanted to make sure they sprayed the door jams and rear cargo area, David stated that wasn’t included, so I signed a new contract for 1575.35 with assurances that it will done right. David at that time apologizes and stated they had workers quit that’s why he couldn’t get to it as promised.
Around a week later I returned and no work was done on the car. At that time I asked for the owner Peter Uzdavinis and he stated he had regular customers and insurance cars that came in after me he had to get first. Stated he would paint the door jams this weekend, no apologizes.
Around seven days later work had not been started. David assured me it would be done this week. Finally I called David a week later and stated the car is finished.
When I got the car outside it was the worst bodywork I have ever seen. It has a large number of hail damage areas in the hood, in the rear right side, hood, roof, door, and tailgate were never repaired according to what the contract stated and my personal communication with the parties involved at Maaco.
According to Graham Hallowes at Southern auto repair 2747 N Military Hwy, Norfolk, VA and Complete Automotive, Inc, 1493 Diamond Springs Road, Virginia Beach, Va. Both stated that it appears “they never did much body work if any, just shot the car over the damage with a one stage paint”. Two estimates were made to fix the car at $1800-$4000. The $1800 bid said he really didn’t want to do it.
I met with Mr. Uzdavinis and David to see if we could find a resolution to the issues. They guided me into the body shop and talked to a body work person (Greg?), he stated the whole car was a “piece of crap’. Mr. Uzdavinis agreed and stated if I bought a hood he would paint it for free. The hood would cost me $500.00 plus I would still have be out of pocket for the remaining repairs that should have been completed by Maaco. After that I was trying to weigh my opinions when Mr. Uzdavinis rudely evicted me from the property.
Bottom line nothing was done that was stated, severely mislead and told untruths.
I swear the facts to be true and accurate
Sam Prince
Maaco 3984 Tyrone Blvd, St. Petersburg, FL
In December, 2016, we took our 1988 Toyota 4×4 pick up truck to your Maaco store and spoke to your manager, Mike. We discussed EXACTLY what we wanted, the warranty, and an estimate. Mike was told me he would be more than happy to take care of everything The estimate was $2,500.00. The work I wanted done was not the result of a car accident. We went with Maaco after we saw an episode of “Undercover Boss” on TV and felt that after seeing that episode with your CEO, we were satisfied with the company philosophy, the warranty, and Mike’s cooperation.
There was a small amount of rust around the front window, passenger windows, and the wheel wells. I requested that he paint the truck with a high quality paint. Despite the age, it’s in excellent mechanical condition. We’re the original owners and plan to keep the truck indefinitely.
There were issues when I went to pick up the truck. There was overspray on the windshield. There was no care taken to cover it up, and paint had to be scraped off before i could drive. There was a small amount of rust left that was not taken care of as promised. We left the truck there for the rust spots to be taken care of. Instead of taking care of it, they painted over it so that it could not been seen. We paid him $2,500.00.
After a while, the rust spots came back through the paint. We went back to Maaco to see Mike and he is no longer there. We asked the now manager and he said the warranty only covers paint and not body work. They are unwilling to fix the rust, After some discussion, we left extremely dissatisfied.
We feel we were misled by your manager Mike, and Maaco should stand by their work. We are hoping that Maaco Corporation will intervene and fix the body work that we originally paid for. If you need any other information, please do not hesitate to contact me.
Sincerely,
Render & Beverly Thrash
Dear sir,
On 7/9/18 I took my vehicle for a total paint job. Mr. Dye did a total inspection of my vehicle and recommended that a, Light Chip and scratch repair/ preparation. Refinish Door jams, underside of hood and engine bay jam and Trunk for the price of 1,620.46 all recommended by Chris Dye.On 7/20 I was called to pick up the vehicle ( Toyota Celica ’81).It was a total nightmare. The quarter rear panel was not painted right, needing a 2nd coat was needed. Total paint job looks like is dripping. Inside the door jam was not painted completely. Instead of correcting the problem he asked for another 400.00 more with tax and was a verbal no new receipt given. I took my car to him totally stripped with out lights, moldings and glass. I’m considering getting legal counsel if no one from Maaco contacts me immediately. At this point I feel I should not pay more money for there mistake. I am a disable person and I asking for a total refund.
Estimate date 7/11/18
Estimate # 1293-1
Store # m2807
38 U.S.9 Fishkill, NY 12524
845-897-3900
After spending over $1,516.43 for the best paint job available on my 2006 GTO (with no body work) it has turned into a nightmare. I have spoken with 5 different people at the customer call center without a return call from Macco corporation concerning the failure of the Roanoke, Virginia store #m2498 after two tries and 4 months to paint my car properly. The franchisee has offered only a partial refund which is an admittance that they did a poor job and does not deserve a third chance to make it right, but again only offered to refund $995 of the $1,516.43. I want and deserve a full refund because I will have to have the car repainted after the mess they have made and I can not trust those people to even touch it. Now it looks just as bad as when I first took it to them. The first time the paint was chipping off after just 2 months all around the car. The second time after keeping it over a month, in some places it looks like they painted it with a brush with runs, pit, bubbles and swirl marks and not shiny at all. On top of all that it appears someone was sleeping in the passenger seat! It’s electric and was reclined and moved all the way back with greasy boot prints all over the floor mat. They denied that, but offered no other explanation. The past 3 days all 5 corporate customer reps I spoke told me I would receive a call in a day or 2 and now it’s been 3. The franchisee also told me there was no reginal/district manager for that location, but all 5 of the customer services reps said that they certainly do, but none could tell me who it was. I have also sent another email on the other Macco website and have not heard back from that message either. Dealing with his corporate red tape is becoming as frustrating as it is thinking my car being used for a bedroom and worst yet, looking like it was painted with a brush. The 5 reps I spoke with were Helize, Paul, Eli, Abdul and /(supervisor) Cindy in that order since Tuesday 7/17. My report ID is 1335-1056 and my phone 704 527 3980. I want to speak with a person that can resolve this mess to my full satisfaction immediately. If I have to refer this to my lawyer I will also seek punitive damages and expenses along with legal fees and court cost reimbursement for the mileage and gas driving back and forth 7 times to the Roanoke location. However, I would really just like to get a full refund, move on and find someone competent enough to fix the mess.
Your Decatur store took my car for overall paint 18 days before today but till date they didn’t paint my car. You cross all the limit of my patients.i want my car back by tomorrow any how and deliver @ my home before 11 am.
I was unfortunately a cash customer at your 65th Street location in Little Rock, AR on June 4, 2018.
I carried my 2017 Nissan Sentra into your location to be repaired. I received a quote and was asked to pay $100.00 in order for them to start repairing my car. I paid and was told three business days since the spot was so small. In three days, I called to find out if it was complete and was told that it would be Friday; on Friday I called and was told it would be ready on Monday…this went on until Wednesday of the following week.
On Wednesday I called and was told that my car was “baking” and would be ready on Thursday by 2pm. On Thursday, I took off work and went to retrieve my car at 2pm. I was told that it wouldn’t be ready until Tuesday of the next week. At this point, I am livid! I told the manager that I wanted my car “as is” and would take it elsewhere to complete the job they started on the minuscule repair. The manager left and came back about 35 minutes later and asked me to step into his office. He advised that no one has started on my car for whatever reason. Honestly, I don’t remember his reason because my vision started to blur; I heard loud bells ringing; and I felt faint. My blood pressure was literally at stroke level.
He advised that they could start that day and have it ready by next Tuesday. I told him that I have been paying for a rental for 11 days while waiting on my car to be repaired. This was completely unacceptable and I wanted a refund. He advised that no cash was kept in the office and I would receive a check in 3-5 days. He confirmed my address to where the check would be mailed and I left headed to the ER. The entire left side of my body went numb.
This all transpired from 6/4 through 6/14. I called MAACO 1.800.523.1180 to report this and no one called back; all I wanted was my deposit refunded to me. After consulting with an attorney, I was told to contact them again and file a claim. I called 7/9 to file a claim and spoke with a rep who took down my name and phone number and once again said someone would call. I tried to give him details regarding the nature of my claim but he declined and stated that someone will call me to gather this information. Today is 7/16 and no one has not called back. I spoke with a representative named Paul today who did get more information from me and advised someone will call me back. At this point, not only do I want to be refunded my $100 that I paid, I also want to be reimbursed the rental car fees for those 11 days. If I do not hear back within 24 hours, I will also seek reimbursement for emergency room payment. If this goes any further, I will retain an attorney.
A very huge complaint, and so severely beyond reasonable time. Not exactly a year ago we brought our son’s truck into Maaco in Ocala, Florida, to have a good amount of work done to it. The truck that received the body work and paint job is a Dodge Ram 1500 (2009 4-wheel drive; any way we had a large amount of work done to it, and most especially, they were to install new rocker panels on both sides, as the old panels were rusted, and of course some other body work and they painted the truck. When we picked it up, after a week, yes they had the truck for a week, it looked good, but in less than 6 months later, it started to bubble and rust again. We found out the truck was not repaired with new rocker panels at all, but we paid for them. The truck looked horrible. Of course we took it back to Maaco, and at this time, they were under new management/ownership or something to that effect, so we were dealing with all new employees. They looked it over, agreed with us it was not done correctly, apologized, and said “they would of course redo the work, at no cost to us, since we had already paid over $2,000. plus dollars as it was, and it was not done as it should have been. Again, they had the truck for over a week, and when we got it back, it looked good, so we were ok. Until about three weeks ago. Again!! The paint was bubbling and rust was starting to come through, Yes!!! Again they did not replace the old parts with the new Rocker Panels like we paid for the first time. AGAIN! We take it back to Maaco and again, yes again, it is under new management/ownership and the gentleman helping us his name is Mike, looked us and the truck up in their records, he agreed they did not put new parts on it the second repair either, and remember we paid for them two repairs prior. Mike trying to be a good rep apologizes and asks us to wait, he said he is going to order the parts before we leave so we know he ordered them. When they come in he said he will call us to bring the truck in to be redone correctly. WELL!!! We brought the truck in two weeks ago, to him, he said it would take about a week, today I called to find the status, of the truck and Mike tells me it is about to go get painted today, Keep in mind it is almost 4:00 est, if it dries quick, and they can put the doors back on we should get it late today, they close at 5:30 pm. If it is not finished today, we have to wait until Monday as they are not opening tomorrow, meaning Saturday this week. So I have no idea if it will be finished or not still, I have no idea if it will be done correctly or not yet, but what I do know is that, Mike knew in advance that my son was going to a truck meet in Daytona Beach with it this weekend, We have called him like every other day about this vehicle, My son paid for a hotel he is going to lose the money on, he took time out of work to go, as of now for no reason at all, because he cannot go to this meet because his truck is not ready, TWO WEEKS, and now three repairs later… HOW IS THAT POSSIBLE?
I am hopeful that the work will finally be done correctly, but this has cost us not only a lot of money for the work, but a huge inconvenience and financial strain, every single time they have had the vehicle, to redo the work. Now it is costing hundreds of dollars on the loss of a hotel as he cannot get all of his money refunded to him. Maaco should be refunding us several hundreds of dollars for all the inconveniences, missed work, and now a large sum of funds that will be lost on a hotel. How can a company treat their customers like this not once, not twice, but three times, OMG. My advice stay clear of Maaco, no matter where you live. HEY MAACO YOU OWE US MONEY AND WE WANT IT, WHAT DO WE NEED TO DO TO GET IT? It would be great if you contacted us, and made this all good.
Very Angry Customers
Karen A. Ciappetta
Ocala, Florida
I have call, sent pictures of the paint job I received also sent pictures to get my complaint taken care of however no one have contact me about my complaint, I hope this will be take care in the thirty days.
Macro panted my truck last year. Horrible job! I called the manager at the time Phillip back. He repainted my truck again. I appreciated Phillip recognizing his mistake and correcting it. My car was hit from the back and I gave them the benefit of the doubt and took it back “like a fool” this time they kept my vehicle for 2 weeks; a 3 day job. I was giving a rental car from Usaa that only paid for 3 days. I had to pay 745.00 for all the extra days for keepIng the rental. Due to miscommunication on the manager of Maaco part. All he said I will credit you 200.00. But he cost me 745.00 I called the corporate office to complain never gotten a call back but today got an email. “That my complaint was received and thank you” 1st they never heard my full complaint how could it be resolved. I tried giving them the option of resolving my case with me. Now I will move forward with other alternatives.
The location I received service is a a scam, paid to get my car painted, not only did they not paint it the color I wanted, they had paint all over my windows, my tires, door handles, windshield, under my hood. My car was not sanded down or primed before painting so u can clearly see the cracks from the old paint that was already chipping off, now the new paint is chipping in those areas. They did not fix the dent or hole in my trunk when I asked about it more then once. When I asked about the color, they said they didn’t have it, so why was I not called and asked if I was ok with the new color of they chose for me? i asked about painting it over but using the color I picked and if they don’t have it, allow me to pick a new color, they wanted to charge me for a second paint job,,, to correct what they screwed up. When I asked about the mess left all over, they wanted me to set up an appointment to come back and have the car cleaned up, I’ve called customer service and corporate a total of 4 times combined in the past month and still haven’t heard anything at all, horrible business, and obviously horrible customer service as well, I spent way too much on getting my car to my liking to be disappointed this way and to not have my concerns addressed by anyone higher up, I refuse to take this as a loss, I refuse to come out of pocket to fix what maaco screwed up, I want my car fixed and I want it fixed now or I will be involving the courts, I’ve tried talking yet it seems I’m only being ignored,
After reading some of these reviews, I can see why their own employees suggest taking my car to anyplace other than a Maaco.
I don’t have anything too special or unique, but it is a classic – a 1983 Porsche 944. I was told by multiple location representatives in my area to NEVER take a Porsche to a Maaco or I will be 150% disappointed at first sight after they paint it no matter how much I pay.
Being told that their quality is so poor in workmanship and paint / materials is honest, but disappointing to say the least. I tried reaching out writing to the corporate office but no response. Surprise, Surprise….
Not happy with the Garden City, MI, MAACO shop. I feel i was treated very unfairly!
Basically my fiance took our car into Maaco to have it painted. Everything except the hood and trunk. He was told that the quarter panel and fender would have to be stripped because the paint was peeling, and that it’d have an extra charge. I said ok no problem.
When he picked with car up, it was an ok paint job, for the money. But we had to spend HOURS cleaning the white paint off of my new tires where it sprayed over on them.
So about 60-90 days go by and we start to see bubbling in my quarter panel. I popped one of the bubbles by accident and water ran out of the spot. We didn’t freak out and worry about it right away because we knew i had the warranty and could take it back when life gets a little less hectic. (Me and my fiance are trying to plan a Wedding and life just get crazy).
So we brought the car back up to the shop, well within warranty, and we were told that there was rust and that there will be a big charge to fix it and its not covered under warranty. Our car had ZERO rust, It was a total rust free car!!
My fiance took the car to 2 other reputable shops for a second opinion . They said the car wasn’t prepared properly and that’s why there was rust forming and bubbling under the paint. My fiance went back up to the shop and talked to the same guy Mark. He basically said sorry for your luck but either you pay us a bunch more money to fix it or live with it. He wasn’t going to just take care of the problem THEY CREATED!
So my fiance called the 1(800) number and spoke to a Jacqueline Woodson- Warranty specialist. She was very hard to communicate with; Just NOT a good experience! I’d email her and it would take 10 + days for a response. She actually told us that she had other bigger and more important things to be working on, and couldn’t give any more of her time to our problem. She said that if we wanted even a chance of MAACO fixing what they did, then I had to go back to the shops that i had taken my car to.. all agreeing with me that MAACO didn’t do the paint prep right, and have them write out a letter to them, telling them they messed up!
Are you kidding? No. Just fix what you did. You want me to take all this time and effort to prove myself and prove they are in the wrong… instead of just admitting it and saying, ok well fix the car you can pick it up tomorrow, sorry for the inconvenience *give us a hand shake and be on our way.
It’s soooo frustrating. We’ve sent emails, we’ve sent pictures of the top of the paint and pictures of the underneath side (showing no rust underneath). We’ve called and spent so much exhausting time on the phone. We even wrote a letter to the MAACO corporate office, to try and explain the whole situation in greater detail, so we can try to get this resolved.
So far nothing has been resolved. I really wish someone would care and just do right by us. 1/16/2018
Dropped my 1964 Buick Skylark convertible the first of April with a committed completion date of the first week of may 2017, 8 months later the car was still not done and the shop in Moreno Valley CA. was shut down my car was taken to the San Bernardino location where it sat for another 3 months and the battery was stolen out of the car. One of the items written up on the invoice was the mis alignment of the drivers door, I was instructed by the employee to buy new hinges which I did, when I finally went to go look at the car when they said it was done at the San Bernardino store the door was still as I dropped it off and the hinges had NOT been installed, the installed the hinges and the condition was still present, totally frustrated by their lack of concern I took the car back from the San Bernardino store. I’ve taken it to two other shops that said the door should have been aligned prior to painting and that the door and front fender will need to be repainted after the correct alignment, this is unfair and from what I can see on the comments portion of the Maaco website this is typical of a Maaco paint job. NOT RIGHT guys I’m considering getting legal counsel if no one from Maaaco contacts me immediately.
I visited a Maaco shop on Victory Dr, in Savannah, Ga, The estimator (John) looked at my dark blue Chevy Silverado Extended Cab truck. He complemented me on what a good condition the truck was in. I pointed out the wax swirl marks on the hood and roof which happened to the truck at a detail center. John assured me the truck would be sanded, repainted and clear coated. He quoted me $1400.00 but took off $350 or so off for the condition of the truck. The total cost was $1103.66 which I agreed to. I took the truck into Maaco on Dec.4, 2017.
I picked up the truck on Sat., Dec, 9, 20117. It rained that morning. John told me to take the truck home, after paying him, look it over and call him if they needed to fix something. I rinsed the truck and noticed while drying it that (1) they did not sand or strip roof of swirl marks, just painted over them. (2) The whole truck has dirt or dust under paint and clear coat. (3) The right side small door looks faded dark blue. (4) They removed my vent shades and cracked and chipped chunks out of them. (5) My bug deflector was missing. Needless to say I was not very happy with the job at all.
On Dec. 11th my wife and I took the truck back to the shop to show them everything that was wrong with it. This time I spoke to Mike. First of all they could not find my bug deflector, then I was told they couldn’t help cracking and chipping side window visors and was told, and I quote, “that is a typical Maaco paint job”. I complained about the roof still having swirl marks and I told Mike I could not live with the roof the way it was. After further discussion, Mike agreed to redo the roof and reimburse me for the bug deflector, The rest of my complaints were not dealt with.
I am a disabled Vet and my wife is retired. We live on a fixed income so it took a while for us to save the $1,103.66 for this paint job, which in our opinions and our neighbors, was,but as you would say, half-assed. I just wanted to let you know that I am not happy about this at all. I thought Maaco was a quality paint shop and Company. Any help with this situation would be appreciated. Sick in Savannah – Sam Reed
P.S. Supposedly I have a 5 year warranty but was never given a written copy nor did I sign a Completion Certificate. I also will not recommend the Maaco shop here in Savannah to anyone!
I recently got ripped off by your Tully Rd. San Jose, Ca. shop. I was charged $1,500. for paint and some body work. This included a two tone. I was let out of their shop at closing time on Friday with my panels askew and my lights not hooked up, etc. but was told to come back in a month for the rest of the job. When I called early due to hot conditions that cured my paint Ben Cisneros denied my two tone he promised and Stephanie, the owner, then denied even straightening the frame below the bumper. A disaster! Completely dishonest and I’m asking my credit card provider to refund me $750.00 of that bill I paid in advance. Even my receipt is missing and I think Ben stole it behind my back. Details on my website; lennonmurdertruth.com amidst the new devpts. pg. (760) 994-XXXXX Call me.
i am a current body tech. at macco in the mobile area and i have worked for three full weeks with a total of 76 hour with one of those weeks in the hole but i was only paid for 34 of those hours and i was told that i would recieve my other 42 hours this week but it has not happen yet please help because bills are du and i have two children.
Sir or Ma’am,
I wanted to take the time to share what I experienced with the MAACO store in Killeen, TX. I dropped my 2003 Chevy Tahoe off on 16 August 2017 to be painted. The sales rep help me choose the package that best suited me, which was the Urethane + Clear with Universal Sealer. I also had my roof reconditioned. I received a call that my truck was ready on 29 August 2017, and went to pick it up. As I inspected my truck I found what the sales rep call “crow feet” in the paint on my hood, and passenger front side fender. I want to let you know that I chose the specific paint package because the sales rep explain that what the package entails will prevent the “crow feet” in the paint when its finish. I informed the sales rep that I was unhappy with the work that was done on my truck. The sales rep then proceeded to tell me that I did not have a warranty to cover the work that was done. I pointed out to the sales rep the poster that stated a 4 year warranty came with the package I chose. The sales rep tried to explain that the warranty is only included with the reconditioning, which I only had done to the roof, and not the whole truck.
What makes me so upset and hurt is I’m currently in the Army (active duty), and while deployed to Afghanistan I was putting money away specifically to get my truck painted when I returned home. I paid $1,183.38 for a paint job that I feel was not done correctly. I did not receive a written warranty like the receipt said I should, and the sales rep told me that I have her word that I can come back if something happens to my roof only. Can some one please explain to me how there is no warranty when the poster clearly stated that I have a 4 year warranty with the package I chose, and how the local MAACO is not responsible for fixing the “crow feet” that showed up in the paint when it was finished. I’m so puzzled and angry right now. I allowed this MAACO shop to do work on my vehicle, even after all the negative reviews on google. I didn’t want to be one of the customers, but there is nothing left to do if this MAACO location is not held accountable for their mistakes in the paint job on my truck. PLEASE HELP!! I provided some details below:
Estimate #: 20274-2
Estimate date: 08/16/2017
Store # M2256
1002 N Twin Creek Dr
Killeen, TX 76543
Phone #: (254) 536-4079