LG Electronics was founded in 1958 in South Korea, originally as “GoldStar”. The company manufactures and distributes a wide range of appliances and consumer electronics around the globe. GoldStar merged with “Lucky” and LG Cable to found what today is LG Electronics.
The company plays a large role in the consumer appliance and electronics world. It is the second largest LCD television manufacturer in the world, and recently released the world’s first 84-inch ultra-HD television for sale to consumers. The company also makes mobile phones, computers, smart watches, tablets, vacuum cleaners, washing machines, and refrigerators, just to name a few of their products.
LG Electronics announced the availability of its latest premium, high-performance LG gram notebooks for the first time this year, which had received high praise earlier this month at CES 2018. The new 15-inch model is designed for users who want a more powerful performance from their notebook.
In April 2018, the company announced that they were adding Hulu Live TV to selected smart televisions.
LG made the Forbes list of Best Employers in 2018.
Although the company is based in South Korea, the company has established a corporate office in New Jersey. LG Electronics had annual revenue in 2015 of $56.5 trillion and employ almost 82,000 people.
LG Electronics
LG Electronics was founded in 1958 in South Korea, originally as “GoldStar”. The company manufactures and distributes a wide range of appliances and consumer electronics around the globe. GoldStar merged with “Lucky” and LG Cable to found what today is LG Electronics.
History
The company plays a large role in the consumer appliance and electronics world. It is the second largest LCD television manufacturer in the world, and recently released the world’s first 84-inch ultra-HD television for sale to consumers. The company also makes mobile phones, computers, smart watches, tablets, vacuum cleaners, washing machines, and refrigerators, just to name a few of their products.
LG Electronics announced the availability of its latest premium, high-performance LG gram notebooks for the first time this year, which had received high praise earlier this month at CES 2018. The new 15-inch model is designed for users who want a more powerful performance from their notebook.
In April 2018, the company announced that they were adding Hulu Live TV to selected smart televisions.
LG made the Forbes list of Best Employers in 2018.
Although the company is based in South Korea, the company has established a corporate office in New Jersey. LG Electronics had annual revenue in 2015 of $56.5 trillion and employ almost 82,000 people.
I don’t recommend ever buying an LG product. I purchased a LG washer and dryer. So far the store has tried to deliver 5, that’s right FIVE sets, within a 4-week period and all were damaged—even though the boxes were pristine! Seems LG is now selling and delivering KNOWINGLY defective products. Shame on them!!
We have owned a LG refrigerator for 4 years. It stopped working last 8/28. We have called LG Call Center numerous times to request service. A technician was scheduled 5 days later. My family has resorted to using ice coolers since during an extreme heat advisory in Los Angeles. An LG technician, Jose Argomaniz, tried repairs on 9/2. Even though it did not work, he reassured us that it will work and left his phone #. The next day the frig doesn’t work. We called him directly several times and he didn’t answer. We called the Call Center again and Roger, customer service rep, notified us that Jose would call us later the same day. He never called back. We called again and spoke to Micah. Same tech showed up (9/6) and he did some repairs and still it still does not work. We called the tech again, screamed at us, and he hanged up. (Call Center Contact: 9/2-Roger, 9/3-Micah, 9/4-Kim, 9/6-Dax, 9/7-Joe, 9/9-Harold). Supervisor Dax assured us it was to escalated as URGENT on 9/6. Our LG frig sits out OUT OF SERVICE for two weeks now and counting. Companies should be banned from doing business in the USA.
Did you ever get resolution on this? I am now experiencing the same thing with the same technician and it’s a nightmare.
My refrigerator broke on 8/13/22 and I couldn’t get a technician out to me until 8/20/22. The technician came and replaced the compressor and coils. I was instructed to wait 24 hours before restocking the fridge. On the evening of 8/21/22, I left an ice cube tray of water in the freezer and saw ice cubes on the morning of 8/22/22. However, the thermometer for my fridge read 55 degrees Fahrenheit. On the evening of 8/22/22, the ice cubes melted in the ice tray and now both the refrigerator and freezer both registered at a temperature of 60+ degrees Fahrenheit.
I constantly expressed that I am a nursing mother of a 4 month old infant and cannot wait any longer for a resolution. I already lost 2.5 bags of frozen breast milk due to this and I need a place to properly store my daughters only source of food. There is a national crisis with the infant formula shortage so my daughter’s life is being compromised and this is unacceptable. I need a refund for the purchase price of my refrigerator.
Worst experience ever trying to deal with customer service Apple are very nice and they do absolutely nothing.Not even able to do a warm transfer after 2 hours on the phone. Sent me first to on the phone diagnostics which waster more than30 min only even though they had my model number they should haveknow my unit did not have that feature. Person in tech refused to transfer me. the next incompetent customer service agent Leo would not do a warm transfer to sales he instead stayed on the phone wasting his time and mine waiting for a super visor who he supposedly transferred me to but after 20 min no one picked up. Maybe he’s just incompetent or would rather waste my time rather than do the warm transfer i requested after wasting more than 2 hours of my time???
I have a lot of new appliances and 5 televisions to purchase for anew home. After this experience they wont be LG.
Let me explain our experience with LG over the past 4-5 weeks in regards to our warrantied fridge that stopped working approx 5 weeks ago. Our LG fridge was only a little over 3yrs old and is part of a appliance collection we purchased for our new home. Since it stopped working we have gotten nothing but a run around from LG. We first had a service appointment scheduled that the service company stated that LG forced the service into their system even thou they were short staffed and parts not readily available, so that service company canceled the service. A week later we had another appointment set up with the same service provider, only to find out the day before LG had decided to cancel the service. After reaching out to LG on several occasions they gave me a couple service companies for me to reach out to on my own. One of those companies was closed due to covid, and the other was from 2-3hrs north of us and was booking appointments 2-3 weeks out, just to look at the fridge then they said it normally takes LG another 30days to approve the repair and ship the parts. So after contacting LG again with my findings they said if I could make an appointment with the 1st company to go ahead and do that and they would authorize the repairs. This in now our 3rd week with out any fridge or freezer, at this point we are living out of 2 large coolers we purchased and placed in the garage with bags of ice just to keep some food and drink in the home. Once I set up an appointment for the 1st company to come out, the day before I called to verify the appointment only to find out that once again LG canceled to service appointment. I did during this conversation with the service provider find out that LG has pending class action law suit claims against them for defective fridge, and ours is part of the law suit. The guy at the service center also told me that LG does not have the parts in inventory to fix our fridge. This would have been nice to find out on day one. We have now been going back and forth with LG for another 2 weeks trying to find a resolution, most of the time I have to reach out to them daily or they never contact me. They have now as of week 5-6 stated that they would prorate what we paid for our fridge (nearly 1800), and give us a refund of $1074. How does this even seem to them as a fair resolution, we lost our fridge that we really liked due to their inferior cooling components after 3 years of owning it. They no longer make our fridge, and the closet model to ours is nearly $2500 and most places do not even have any in stock. We decided this past weekend, before they told us of a low refund, to go out and buy a small 14cubic fridge for our garage so we could at least have some freezer and fridge usage, versus spending money every week for the past 5 weeks buying ice and throwing away items that go bad or get too wet in the coolers. So to date we have spent/lost a large amount of money as follows…$612 for new small fridge, approx $450-500 in lost meats and foods from fridge break down, $63 for 2 large coolers, approx $70-80 in bagged ice, all of which is approx $1255, and now are being told we will need to come up with another $1426 to put towards a new fridge, that may not even be in stock. That is $2681 of which we do not have in our budget to spend. How can a company like LG be allowed to get away with treating their loyal customers this way? All we are asking for is to either get our existing fridge fixed ASAP, or a new replacement one with no out of pocket additional expense. LG you should be ashamed of your self as a company. If anyone has any more info our would like to join me in attempting to sue LG please reach out to me. And if there is anyone out there that can help us legally with this please any info or help would be greatly appreciated. Thanks Craig Huhn 614-316-XXXX or chpresohio@ gmail.com
I spent 13 hours on the phone and talked to 33 different people at LG attempting to get my warrantied compressor on my refrigerator covered. At each turn there was new and contradictory “policies” presented. Many refused to escalate to a supervisor. They would not send me the part for me to have my technician put in because “only a technician could order the part”, but they could not provide me with a technician that would work with them on covering the part. Everyone that called in the area either said that they will not work with LG, that I have to pay for the part because LG will not pay them, or that LG lies to their customers. They made it impossible for me to get the warrantied part covered even though they stated that it is covered and had it registered to know that as they gave me my model, trial number, and purchase date just from my phone number. I am going to send them a bill for the part that I have to purchase and I am certain it will not be paid without a fight. How are they still in business??? Going forward, I would not buy an LG pencil.
Seems as tho we are joining a group of unhappy customers LG needs to improve their customer satisfaction policy or honor the one in place .we will never buy another L G product
My nightmare with LG started when I purchased a refrigerator early 2019 at Lowe’s, model number LFXS26596S /00 My cooling system went out February 2020 I had to wait around a week for the repairs, they sent me a food loss check for $230. My cooling system went out again September 2021 I had to wait over 11 days for repair and they wanted to send me a $100 for food loss, but finally settled on $200 after a month of going over and over again getting really nowhere. I have a very large refrigerator and they are well aware that it holds over $500 worth of food. As much money they are making off people And as much money they are bringing in they are not willing to help the people that purchase their Products. I am really fed up and I’m so afraid of next year because I know that that cooling system most likely we’ll go out again again. I am not really looking forward to 2022 because most likely the coolest sister will go out again I am very very very unhappy with LG refrigerators. I will never buy another and I will do my do diligent to make sure that everyone that I can think of will know my story.
Thanks, very unhappy Sherry
In 6 years, the compressor in my $3,600+ refrigerator has been replaced twice. That’s a total of 3 including the one it came with. Getting LG on the phone is quite difficult. You need to allow at least an hour to get a representative on the phone. LG promised to reimburse me for my food loss each time – yet they haven’t. I’m considering filing a claim in Small Claims Court.
After holding on the phone for 34 minutes, the phone went dead. This isn’t uncommon. I think it’s their attempt to discourage customers from calling.
For a company who markets themselves as a leader in appliances, it’s a crappy way to conduct themselves.
Only twice – lucky you. My LG Fridge was purchased in October 2018 and I am on my 5th replacement. I have been asking for a refund forever, but keep getting the runaround. This is a nightmare.
This is my second refrigerator from LG. The most worst thing I did was to buy a new one. The first refrigerator stoped. Cooling. No one could fix it.
Now I have the same issue my refrigerator stoped cooling 3 months ago. The new one has done the same thing. They replaced the compressor it work for 3 Months.
Now I have talked to customer service for 4 days. No one can come an fix the problem. I have to wait 28-48 hours to get. Callback, I have had Deana tell me she would call me back in a half hour. That was 6-11-20. still no callback. Had to call again to get the same runaround. They keep telling me that this is what the MANGER Said. I have asked to speak with them but they are not taking calls from costumers.
After the 4 day of calling I got to speak to a supervisor. She could only tell me the same thing that customer service tells you.
I don’t know if everyone has a back but I do not. I lost all my food 3 months ago and no one cared. Now I have lost food again. I’m on a fixed income and had spent the money for food. I need to pay bills also.
So now I have to tell my kids I don’t know what we are going to it because it was all lost. I did cook all thawed out food. But that doesn’t help the refrigerator isn’t cooling also. So all we can do is eat it I’m one day.
I’m going on 4 days and all I get is I’m sorry you lost all that food. They don’t even care about the kids I have
I have to tell everyone I know many people will find out because they will tell all their friends.
Maybe someone will help when on one is buying their products
Thanks for nothing
Cindy Deskins
I bought three lg appliances last march and was supposed to get a rebate of 3oo.oo Well 8 weeks later i received the rebate in the form of an LG VISA DEBIT CARD.my WIFE HAD MISPLACED THE CARD AND WE FINNALLY FOUND IT when we went to use it it was expired 02/20 this is rediculous we only had the card for a few months ,,it was one of the reasons i went with LG.I CALLED COUSTOMER SERVICE THEY SAID CALL REBATE CENTER ,i called there they said call coustomer service.this sucks im getting the run around what do i do now.
Following up on my report yesterday of LG’s defective bottom freezer stainless steel 25 cubic ft refrigerator model no: LDCS24223S
Today after sending my complaint to LG I received a call from someone at LG; someone who called herself “Sarah.” But Sarah refused to provide any other identifying information: not a title nor the department in which she worked; of course no last name; no identification number; no callback number; no email address; and no information about where in the US or the world she was located. Of course her unwillingness to provide such basic information makes it difficult to ever reference the call and the very poor service she provided to anyone else in the LG corporate hierarchy. When I requested to speak to her supervisor, she informed me that she was the supervisor. LG apparently builds defective fridges, but they could at least offer a competent organizational response to communicate to its dissatisfied consumers and not engage in stonewalling.
All “Sarah” agreed to do was to send another technician from another company – not from LG – to repair the fridge. She said her records indicated that there had only been 1 repair, not the two that actually had occurred. She also said that to replace a fridge there had to be multiple problems with it; simply having a defective cooling system was insufficient. Nice to know that LG does not consider the cooling system of a fridge the central and key mechanism of a refrigerator. Perhaps if the lights go out I will be entitled to a brand new fridge.
I now have learned that the model fridge I bought has been discontinued. Was it discontinued because of multiple and non-repairable engineering defects? Perhaps a lawsuit involving discovery will reveal that. But in the meantime someone who doesn’t want to lose time, energy and money would do best to avoid LG refrigerators.
I am now stuck with a nearly brand new LG refrigerator that excels at freezing fresh vegetables in the refrigerator compartment.
The only good part about this unfortunate purchase has been the Home Depot service and sales, which offered good service.
Following up on my report of my defective LG bottom freezer stainless steel 25 cubic ft. Refrigerator model no: LDCS24223S
Again following up on the 7 month-old defective refrigerator that continues to freeze vegetables in the fridge compartment despite 3 different visits over 3 weeks (April 7, 13 & 24) by an authorized LG technician of KOAM of Chantilly, VA. (Actually the technician is even an owner of the firm.) LG however says that the three different visits only amount to one repair complaint because they have all occurred within a three-month time frame and they all concern the same problem – over cooling of the fridge and freezer compartments. Therefore the complaints are too few to request a new refrigerator. Meanwhile LG says that it cannot send official LG technicians because there are none in the area – a very large east coast metropolitan area.
Someone called Sara telephoned on April 24th promising that a company other than Koam would call me on April 28th to send a technician. Sara by the way refused to provide any identifying information – an ID number, a last name, a telephone number or email address or even a business location. She also refused to identify her position and when I asked to speak to her supervisor she informed me she was the supervisor. (How is that for responsible corporate behavior?)
Of course April 28th came and went and no company called to schedule an appointment. Instead I called the hapless Koam technician, who on Thursday returned to replace a third part: After having replaced the control pan and fan unit, on that day he replaced the temperature sensor in the fridge compartment. I asked him to register the temperature of the fridge, but he refused. He even blamed this time for the fridge’s problem because he said I had placed a bag of apples on the top shelf in front of a device written “Multi-Air Flow.” The apples by the way were also in the same place on the previous two occasions, but then it didn’t seem to bother him. When I said his complaint was irrelevant he become irritated, and walked out in a huff. He told me next time not to call him and obtain a second opinion. In any case, despite moving the bag of apples more vegetables have been given the extra cold, freezing treatment by my LG fridge: this time two brand new English cucumbers and an entire two-pound container of Campari tomatoes have fallen victims.
So if all this doesn’t convince prospective buyers of LG refrigerators to look elsewhere in hope of a more refrigerators and more responsive corporate behavior, I don’t know what will.
I just used LG’s chat room, which proved as useless as attempting to telephone LG – even the automatic voice mail system doesn’t work properly.
After messaging that KOAM of Chantilly, LG’s authorized agent already had been to my home three times and had failed to repair my refridgerator, the agent on the Chat told me to once again call them. I also reminded the agent “Kenneth” that KOAM said they would not return to my house again and that the fridge was not reparable. “Kenneth” said that he had no way of contacting another repair shop or in any way helping me with my defective fridge. Does anyone reading this think that this is good service and that this knowledge would encourage anyone to buy an LG refrigerator?
Here is a record of the chat should anyone from LG care enough to find out about the incompetent custom service within the LG organization:
1) Service Request Information
Request Number : CNN200504557989
Request date : May. 04 at 08:30
reference RNN200428011179 and ask to speak with executive service department .
And to follow up on my comment concerning my defective LG fridge – that is only 7 months old – sent about 30 minutes ago, here is the screenshot taken on the fifth time that LG refused to accept my email submission complaining about the refrigerator:
lg.com/us/support/emailResult
LG Lifes Good
We’re sorry.
The page you requested does not exist.
The page you requested is not available. If you’re still having problem finding a destination on our site, please go to our home page or view our site map.
We want to help you find what you are looking for.
Click here to go to LG Electornics immediately.
Have you tried using the email link in our listing? It seems to work at this time
Both the refrigerator and freezer sections overcool, resulting in fresh vegetables freezing in the fridge section.
On or around April 13, one week after noticing frozen vegetables, KOAM of Chantilly, VA – 7038975626 – your authorized representative – sent a technician to my home to replace the entire control panel of the fridge.
During the following week I noticed that my refrigerator thermometer , which is always kept in the fridge, registering freezing temperatures again. KOAM than returned on or about April 20. This time the technician replaced the fan assembly component. He also tested the fridge with his own thermometer and said it was working correctly. He also told me that since he had replaced all of the relevant components there was nothing more to do should the fridge have the same problem.
On April 25, the day after buying new fresh vegetables, I noticed that once again the fridge was freezing the vegetables in the upper fridge section. Furthermore my own thermometer was registering very cold temperatures in the fridge section. (It also has registered temperatures of more than -10 degrees below the set temperature of 0 degrees in the freezer section.)
At this point I want LG to substitute this defective and non-repairable fridge with a brand new refrigerator. I have already spent hours of my valuable time on the telephone, waiting at home and now writing letters to resolve a problem caused by LG negligently providing me with a defective fridge. I do not care to continue this frustrating, costly and futile process anymore; I want a brand new fridge that is not defective, which is my right.
I specifically relied on LG’s quality reputation when I purchased this fridge, a reputation enhanced by Consumer Report’s claim that LG fridges offer better than average reliability. From my own experience with this first LG fridge I am deeply surprised and disappointed. Most reluctantly, I am getting ready to go on social media to report my unhappy experience with LG’s defective refrigerators. I would be far happier if I could report on social media that LG’s service department offers sterling quality and promptly satisfies its customers when they receive a defective product. The choice is yours. However, as an attorney-at-law I will also consider my legal options. I hope to receive a prompt and satisfactory response.
P.S. To add insult to injury, I tried to sent this complain four times on the appropriate site – lg.com/us/support/email-appointment – and each time after pressing the submit button the notice ‘page doesn’t exist” appeared. Not only does LG provide defective hardware, but also defective software. Such service is unacceptable.
Second time writing about my phone that is blown up you told me to reset it but it was so hot that it blew up and glass was everywhere. Just need you to please replace the phone .
LG /LS993TTNXSGL/36514008437532
Sent you all my information before. please just send new phone to
XXXX Summit Glen Cir
Loganville, Ga 30052
rmoss1212@ yahoo.com
I purchased a LG single wall oven, the racks are loose. I called and was told that the unit purchased was no longer being made so nothing could be done. Recently I saw that the same unit is now being sold, same model number, same features, same everything. I purchased a new rack, same part number as I currently have and this rack is also loose. After several days an hours trying to get LG to send me the correct racks or swap out my oven for one that the racks fit I have been told there is nothing they can do. So… I still have a oven with loose racks that cannot hold weight for fear of falling and LG thinks is is not their problem nor that they need to make this right. I will never purchase anther LG product.
Good evening. I have a LG HIGH WALL MINI SPLIT Unit i purchased in the end of 2016 to replace my previous Mini Split Unit and it has come to my Attn that my unit i paid over $3K for is not working and Entire Unit is Trashed due to the Compressor Leaking per the Tech who came out. The Frustrating part is i was never Offered any Warranty from LG from the Company who i purchased this thru and now i am having to incur all these Cost because this LG Product was poorly Manufactured. Can some Explain to me where the Customer who Purchased the Equipment is being handled with any Integrity by the Installer and now LG? I know it clearer and clearer everyday folks do not take Pride in their Work, Products and all it is about is the Making the next Sale or the Next Deal. Well this Customer will only be Burnt one time. Sincerely, Disgusted
Purchased LG appliance through local contractor when I had my condo renovated. The refrigerator is not working for close to 10 days now. I called the LG customer service number and was told it was under warranty (parts and labor) and they would dispatch a technician for repair. I had two different times set up but no technician showed up. I keep calling and get the same promise, they will get another technician dispatched. No one every shows up! Needless to say I will never Purchase an LG product again and will do whatever I can to pass the word on what an awful company LG is and how they do not stand behind their warranty.
my problem started Sept. 22,2019 I wanted to put a turkey in the oven to bake, the oven would not come on, had to borrow a roaster to roast it , went to cook potatoes and cook noodle and make gravy and no burners, I had the one small burner in the back. model # 784517 S# 803 MMGROM695. service tech has been here 3 times put in 3 diffirent parts and still nothing works, talked or rather complained to Roman , Toni Neo & Kate and no results, they said Oct. 17,2019 the part will be shipped to me. I’M STILL WAITING. who knows when I will get the part. my stove was purchased 12-26-2018. It is under LG warrenty . NO GOOD. I will be talking to the Attorney General.
I called the LG customer service number on Mon September 16th about our 3 year old refrigerator (under warranty) no longer cooling and the freezer no longer freezing. The customer service lady was very nice and walked me through the digital diagnosis process, asked if there were any vents blocked (no food in fridge or freezer anymore so no), and then walked me through the resetting process. She told me to wait 4-6 hours and to call back if the refrigerator was still not working. I called back on Tuesday morning to report that my refrigerator was now completely warm. I was told they would put in a work order and that I should wait to hear back. By Friday, I called again to see if I could get an update on the progress and was told they would pass it on to service (again) and that it could take 3-5 days. On Monday I called again, it had been 7 days without our refrigerator, and was told it takes 3-5 days to find a technician and that they would pass it onto service and to call back if I didn’t hear information by the end of Monday. Tuesday I called to report that I had not heard from anyone, now on day 8 without fridge, and was told this was too long to have to wait?! The woman found a technician within 5 minutes. It is beyond me why it takes 6 days to find a person to work on a refrigerator?! And to be constantly blown off only to have someone provide the needed info in minutes was beyond frustrating.
I was told that the company I was connected with would contact me and that I had an appointment for Thursday. When I didn’t hear anything by 12pm on Weds I called the company who told me they were not instructed to call me and thankfully I called. We were able to set up a time and Thursdays the technicians came to see the refrigerator. I was told they needed parts and that it could take up to 7 days JUST TO GET THE PARTS in and that I could make another appointment then. It is now Sept 30th, 15 days without a refrigerator (that is only 3 years old mind you), and I have lost the entire contents of my fridge and freezer drawer. We are a family of 5 so working around this inconvenience has been extremely frustrating. It is ridiculous that we are still without a refrigerator and we still don’t know when we will have it working again. I am disappointed in the customer service provided by LG as well as their product. I have since been told by a number of people that they would never buy and LG for these very reasons. You need to do better if you want to receive positive word of mouth and provide good business.
I purchased a whole kitchen appliance suite. Right at 2 years the refrigerator compressor went out, next the dishwasher display quit working. Now the fan on the convection over quit working . Only thing left is the microwave to quit.
.
My husband and I are an elderly honest couple that spent our hard earned money to purchase all new LG kitchen appliances thinking we were getting quality appliances and would not have to worry about appliance repairs for several years. Now less than 3 years we are faced with living with ice chest all over our kitchen because our refrigerator is not cooling. We are also having to eat out because we cannot keep to much food because we would have to keep it on ice that keeps melting. Also, my husband has faced multiple calls and still can’t get an answer as to when someone will be out to repair it. Why should we have to deal with this so soon after purchasing new appliances! My brother also purchased an LG refrigerator because I had choosen LG. His went out recently also. LG needs to make this right! We paid $2370.55 for our refrigerator. It’s not like we purchased a cheap refrigerator. We should not have to be dealing with this. How long do we have to live without a refrigerator?? PLEASE HELP!
THIS IS THE WORST REFRIGERATOR I HAVE EVER PURCHASED! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!
My refrigerator, Model LSXS26326, failed after only three years of service. Both the compressor and main circuit board are bad, according to the repair service. LG has been very slow in supplying replacement parts, and I have been without use of the refrigerator for two weeks. I would not recommend buying any LG kitchen products.
I purchased a washer dryer stove microwave dish washer dryer from LG at Hone Depot. The only 2 I have not had an issue with is the microwave and dishwasher‼️ Worst appliance and customer service I gave ever had to deal with … Top of the Line I DONT THINK so‼️I am going I. Every social media to so no one else has such a HORRIBLE experience. DONT buy ANY LG‼️‼️‼️
Hello, I am a T-Mobile user that had a LG6 phone. I made my last payment, on May 15th for the phone. It started acting up, being slow etc. On Tuesday, June 4th. It completely froze, just had the LG face and I couldn’t get it to do anything. Then I got a message on the phone that said it was corrupt. I went right to T-Mobile, they couldn’t get the phone to do anything. The next day, my phone had been wiped clean, like a factory reset. I have LOST ALL my data, contacts, and ALL my pictures. Super disappointed, want my data back.
Sherri.
On 10/11/14 I purchased a LG washer and dryer for the amount of: $2247.79. Soon after it was installed, the washing machine began ripping my clothes. it rips them in a crescent shape–it does this to all kinds of clothes and fabrics, some very heavy fabric items ripped like tissues. After over a year of service calls and attempts to delay service and reporting, and after having 4 LG engineers come to my home, who admitted that the washer was faulty, the company agreed to refund my washer for a pro-rated cost, if I promised to purchase another LG as a replacement, I agreed. I took and submitted around 40 photographs of the damaged clothing. I was refunded a significantly devalued amount for them, and I was required to mail all of these clothes to the company.
After purchasing a replacement, the same model, the same problem began happening. The information on this washer is:
Washer Model: WT5070CW
Washer Serial #: 407PNTF4H713
I am inquiring about the merit of a potential legal grievance against LG, regarding this second defective washing machine. When trying to get service for the second machine, LG cancelled appointments, told me my warranty was void for a reason not stated in any of their manuals or any of my receipts of purchase. They also engaged in flagrant lying about facts, documenting I did things which I did not do, in an attempt to avoid liability for another defective machine. These things are outlined here.
The washer was purchased 9/6/2016 at Pacific Sales for $718.52. Shortly after receiving it, the machine began shredding clothing, as stated. In trouble-shooting it was clear I was not doing any of the things which the company states can cause this problem, in their manual or in trouble-shooting pages online. The machine was serviced a couple times, but the problem ensued. The service technician told me it may be another defective machine and replacing it may be the only option. When I contacted the company to see what they would do, given that the technician said it could not repair it, they told me that my warranty was void because the machine was located outside. I stated when I purchased the machine Pacific Sales said the warranty was good even if the machine is outside, something many do in Southern Ca. The machine also has a weather proof cover when not in use, and the pluming is up to spec/installed by a contractor. In reading over both my receipt and the manual, nowhere in any documents I got when purchasing the machine does it say your warranty is void if the machine is outside. An attorney looked over the paperwork with me and said nothing indicates they would not have to fulfill their warranty.
In Nov. 2016 I was hit by a car walking my dogs, a hit and run, and it was very hard to try to advocate for myself due to injuries. Yet, laundry kept being destroyed. I began trying to get a repair as I could not afford the overwhelming loss of clothing and personal items. I believe that they did send a non-LG tech out once or a few times, but like before, no one could fix the machine. Most of the times I called I was refused a service call. I was told that they would not service as my machine was installed outside. I asked them to prove that this was in my literature, but the company would not supply me evidence of this, they told me, “It’s just our policy.” When my warranty was about to expire, I called the LG department which kept sending me solicitations to extend my warranty. I asked them if they would extend my warranty, if my machine was located outside—they said of course.
More valuable clothing was being destroyed, my warranty ran out and I was furious that this had happened to me a second time. I called the company and got someone who was less draconian and strict, who set up a service appointment with a LG serviceperson. She saw that my complaint was filed far back immediately after buying the machine and that it was well documented (many calls) that the problem was never repaired, she did not indicate that it could not be serviced due to it being outside.
On January 21, 2019, after almost two years of this problem and extensive loss of clothing, LG technician Roman came to my home. I am having a hard time getting confirmation dates from LG but I believe I had appointments, serviced on April 10, April 13, April 30, and May 13. There were also appointments which were made, but then the technician was a no-show, and I was not contacted about this. I believe these were on April 9, May 7, and May 8. I waited the whole day for these three appointments, No one called me to cancel, and LG documented that I had cancelled these appointments. LG states the 2019 appointments which were cancelled by the technician were: 4/24, 5/6, and 5/9. I believe their dates may be incorrect, it may be dates the technician documented the appointments.
On April 13, technician Roman came out again and finally diagnosed that there was a crack in the drum cap and replaced this at no cost to me. In this appointment, technician Roman also told me that he could not keep up with the complaints, that everyone was having the same problem I was having, and that the new energy efficient, low-water machines just do not work as well, there are too many problems with them. He said often there isn’t enough water and the friction without water causes clothes to rip. He showed me about three different tricks I could use to try to get the machine to give me adequate water, saying the sensors do not work properly. (I was already trying these tricks, they are time-consuming and annoying.)
After this appointment my clothing continued to rip. I called LG and they told me that from the documentation that I now qualified for a replacement machine and that my case was being forwarded to a different department. LG emailed me a link where I could send photos of my damaged items. They acknowledged everything. An employee, Tremell B., called me and said I could lodge a damaged item report for refund. The emailed me:
Please use this case number in sending photos of the damages – CNN190424391384 | Thank you.
But then no one at LG called me to do the paperwork for my replacement and/or refund of the actual washing machine, which was still not functioning properly. After many calls, I spoke to someone in this supervisory department who told me I was misinformed and that I would get no refund yet. They told me for me to get my refund or replacement the LG technician had to come out again and diagnose definitively that he cannot fix the machine and that it is still damaging clothing. I set up an appointment with Roman again on April 30 for this purpose. I was accumulating the damaged clothing to show him.
Roman came out again on April 30 and took photos of the newly destroyed clothing and told me he would send them to LG and he would document that I am doing everything correctly and that he cannot fix the problem. In this appointment technician Roman asked me how much soap I used. I showed him the lowest line on my Trader Joes’ brand laundry detergent labeled: HE. He said to me, “That’s too much, every load of any size can only have two tablespoons. If LG comes out again or if they call tell them you only use two tablespoons, or else they will say you use to much soap and this is the reason your machine is ripping the clothes and they will refuse to service you again. After he left I measured out how much liquid was on the lowest line of the detergent I used and it measured to just under two tablespoons. I was not using too much soap. I also told a representative on the phone later that he had said this to me.
I also told Roman at this appointment that it seemed that the most damage was happening in the delicate cycle. He told me that the delicate cycle is the cycle that gives the least amount of water and this is what delicate refers to, it is not a cycle for washing delicate clothing. (?) Yes, he told me this.
After this appointment nothing happened, I was not contacted. I called the company and they told me that they were not replacing my machine because Roman had documented that I was using too much soap, and that I should not be serviced anymore due to this. I told them I absolutely was not using too much soap, that I had measured how much I used after the technician left and it was exactly how much I was supposed to use. I also relayed to LG in this call, that in the most recent April 30 appointment, the technician had taken photos of the damaged clothing. The customer service representative told me that there was no service appointment on April 30, and that I was lying—that there was absolutely no documentation from this appointment and that no photos of damaged clothing were sent to the company by a technician. This gas-lighting phone call was about an hour long, where I stated there was an appointment and I asked this person saying I was lying about this, if I got another service call, would I need to video tape it to prove it had taken place? I also said there were plenty of CCTV around the neighborhood that could show he had been to my home on April 30. I believe this person’s name was Mia and she refused to help me.
Finally, I called the general line, and they set up another appointment for me with Roman. I told them that the documentation that I was using too much soap was false, and needed to be removed from my notes, and that if the service person Roman came out again I could prove this. She agreed to set up an appointment for me, her name as Sam. Roman was a no show for this appointment, and for the subsequent appointment, and when I called to find out why Roman had not come to the appointment, when I waited at home for entire days, the LG rep told me that Roman had documented that I had cancelled these appointments; I had not. I demanded I get an appointment and that someone call Roman and tell him that I will be here, and if he intents do be a no-show again he must call and tell me. On the day of the appointment I called LG and told them I had an appointment that day and I did not want this technician to cancel again, they called the technician when I held on the line and told him this. They told me he would come. I video-taped this appointment to prove Roman had come to my home.
Roman called when he was on his way, and said to me on the phone that he was told this service appointment was set up because I had complained that I had rust in my machine and bleach damage. He told me that my doing this was now documented in my case notes and I would not get a new machine or refund for this reason. I told him this was not the case, but that we would discuss when he came to my home.
I video-taped this entire appointment which shows:
• There is no rust damage to my machine
• There is no bleach damage to my machine
• I use the correct amount of soap, two tablespoons
• Roman really does not know exactly how much soap to use for smaller loads, gave a weird confusing answer
• Roman was responsible for the cancelled/no-show appointments
• That I had newly, damaged clothing which he, again photographed, while being filmed
During this appointment Roman called LG to ask them if he could also film the appointment, he was told no. I was certain that all of this evidence would help me to finally get my due refund or replacement. When I called LG they told met hat this would not happen because my machine was outside the house and my warranty had expired. They also now changed their story, telling me that I was right, I had not cancelled the earlier three missed appointments but rather the technician cancelled them stating it was because my machine was outside. (This technician had never said anything to me about this.)
We were back at square one where I was explaining that nowhere in the paperwork or manual does it say my warranty is void if my machine is installed outside. The representative, Heather, whom I last spoke to, told me that she would send me documentation proving this is the LG policy. She first emailed me:
From: “heather1.aiello@lge.com”
Date: Monday, May 20, 2019 at 12:56 PM
To: “amandanewaira@gmail.com”
Subject: AMANDA NEWAIRA 8187887678
I checked into this issue for you. I have contacted our manager team for tech support and was told that it states in your manual that the units need to be a controlled environment to be able to work efficiently. Does your shed or housing unit that is storing the washer/dryer have a a/c unit to control the temperature? If it doesn’t, then the warranty has already been voided for the units. The units cannot work properly when the elements of the outside coming inside are unstable for the units to work like they should. This is why your services were cancelled. Your warranty is voided if there is no control devices like a/c unit to maintain the temperature inside the shed.
Heather
Executive Service l Customer Interactive Center
LG Electronics Alabama, Inc.
201 James Record Road | Huntsville, AL 35824
t: 800-243-0000 | f: 256-461-6561
I then emailed her asking that she show me the exact wording of this in the paperwork I got when I purchased the washer. She emailed me the manual as an attachment and wrote:
From: “heather1.aiello@ lge.com”
Date: Monday, May 20, 2019 at 4:09 PM
To: Amanda Newaira
Subject: RE: AMANDA NEWAIRA 8187887678
Turn to page 3 towards the bottom. You cannot expose the unit to weather especially in extreme conditions.
This page (Page 3 which she refers to) is labeled “IMPORTANT SAFETY INSTRUCTIONS” and later under BASIC SAFETY PRECAUTIONS, it states WARNING, with bullet points below. One of these bullet points reads: Do not install the washer where it will be exposed to weather or freezing temperatures.
This is all it says, and yes this is on the manuals I had for the washer. Nothing about this tells the consumer that the warranty is void if a person installs their washer outside; nothing about this mentions that a “control device like a c unit” is mandated or else the warranty will be void. The page she referred me to has nothing to do with the warranty or having service voided due to a machine being outside, it is only a safety precaution statement.
Due to the overt attempts this company has made to avoid liability for a machine which has not worked since approximately the time of purchase, and attempts to dodge the warranty, which include flagrant lying about facts, cancelled appointments without warning, disconnecting of phone calls, and other behaviors, I am now reporting this and seeking advocacy. I am certain this company, LG, is breaking the law, perhaps in more ways than one.
Put in a complaint with the attorney general’s office. attorneygeneral.gov and go to submit a complaint and use the consumer complaint form.
The worse customer service I have ever seen ! All the people before me are not exaggerating their experience! I sent in a 2 year old projector for repair. I had to send it back 3 times ! Finally , they told me they ‘ auto destroyed it ‘ they told me they would replace the unit or issue a full refund. Well , neither has happened. They kept the unit and refuse to tell me anything ! I am ready to spend what ever it takes to teach these criminals a lesson ! I can’t believe these losers are still in business. Tell everyone you encounter to never do business with these idiots !
Make sure you put in a complaint with the attorney general’s office.
attorneygeneral.gov submit a complaint and fill out consumer complaint form
I think LG makes the worst appliances every created. I purchased a refrigerator, dishwasher, microwave and oven all LG five 1/2 years ago. I have had to replace the microwave and the new one has had three repair visits already. I also have had the dishwasher repaired twice (approximate $320) the stove once (covered by warranty) and the refrigerator twice (total parts $827). I would advise anyone NOT to buy LG. Their repair service requires that they charge your credit card BEFORE the visit!
Stay away folks, the products are bummers.
Make sure you send in a complaint to the attorney general’s office.
attorneygeneral.gov submit a complaint, use the consumer complaint form.
I am a senior citizen with meager retirement funds. On 2/13/2016 I purchased a LG-V10 smartphone. Yesterday the battery started to overheat and I could not use the phone anymore. I understand that you were aware of this problem, so I am requesting some reimbursement. I spend $672.00 and only could use the phone just over two years. That is outrageous.
Martin Broer Spring Hill Florida. 34608
Email rienus39@ outlook.com
I purchased an LG6 smart phone on April 24, 2018, model number ls993bk. The phone is warranted for one year. On 10/30/2018 I had to to obtain an RA for return because the phone shut down. I was without a phone for 10 days and had to buy a burner phone and minutes to have any communication possibilities. The phone was returned on 11/09/2018 with a hairline crack in it. I have made numerous phone calls regarding this with no satisfaction. I have proof there was no crack in the phone when it was sent in. LG requested I send all sorts of info to them.They would not have fixed the phone had it had a crack in it. I can produce an avadavit from a Sprint tech who saw the phone both before and after it was sent in. He is the one one who pointed out the crack to me. All I wanted was to be made whole again. Replace the defective phone with a new one. The amount of aggravation and number of phone calls I have made regarding this incident is unreal. It is absolutely the WORST CUSTOMER SERVICE I’ve ever been subjected to. At this point I am going to turn it over to my attorney based upon non action and the mental anguish I have gone thru. All you had to do was replace a defective phone that you broke. Shame on you Mr. Cho Jun-Ho.I give your company i minus 10 on customer service and satisfaction. Jeff Rutter. RA# A018AG243408
I will NEVER purchase another LG product again!!!!! I purchased a refrigerator model number LFXS30726S in April 2016. The compressor died in October 2018. This piece of crap cost us $2,475 and lasted us a little over 2 years. I have been on the phone with this company at lease once a week since October 28, 2018. It is now December 1, 2018 and have received no service. They keep telling me that they are looking for a service rep to come out in my area and fix it. They haven’t found anybody to fix it after 5 weeks. I am pretty sure they never will. I have even gone as far as trying to find a repair person myself but nobody wants to fix LG or Samsung products. They have all told me that their compressors are too hard to fix and the tools to fix it are costly. I then received a message on my cell phone on November 12th informing me that it was taken to the “escalation process”. They also said that if they were unable to find a repair person in 3 to 5 business days that they would find an alternative solution (refund or replacement). Never heard from them after the 5 day marker and I called them back. In fact I have called them back at lease once a week from the time that I was promised a resolution on Nov 12th and as you can guess they still don’t have an answer as of December 1st. If they tell you it is going to escalation, it just means they are trying to appease you and buy more time. As mentioned in the other reviews, they push you to your last limit and just hope that you will go away. I truly don’t understand how LG stays in business because not only do they build a product that costs a fortune and doesn’t last for more that 2-3 years, they also have horrible customer service. In my eyes they are criminals!!!! They steal the money from the consumer and walk away not standing behind their product. Not sure how they sleep at night but I will sleep a lot better getting the word out that they are a company that consumers should not support.
bliss6464@ hotmail.com
We’ve had the same problem with our range. It was delivered broken, that was 6 months ago, they are still trying to find a repair person, even though they know no one will service it. They Tols us they will replace it, now we can’t get anywhere with them. They always say they will return my call. They never do. The worst customer service!!!!!
I will totally agree with this statement. My fridge went out on Xmas eve and it’s mid feb now and I still have gotten no where with this company. It’s flusterating as all get out. They only saving grace we have is we have snow banks to keep our stuff cold. So flusterating.
I having hard time to get some one to service my refrigerator which I bought in June 2018, L,G, service is so bad I can not explained,
please give me a answer
very unsatisfied costumer
Bhagirathi Agrawal
Have a lg ref french door bottom freezer stainless steel looks like it is rusting out from the inside of the bottom panel only two years old. Paid $1500 for it
Linkedin is a good source of names, titles and profiles for management at any company. Read a person’s full profile and find out what they do and what is important to them. There are websites which list email domains at companies. Once the domain is known; sometimes email addresses for the contacts found in Linkedin can be determined. When you send an email and it does not “bounce back” ; you know you have it correct. When you have the names; you can also start calling direct to managers. Call as if you are a business person. Speak as if you know them and reference something you know about them ( which you read on Linkedin) and then ask them to help you referencing what you saw on Linkedin. Also; ask an Appliance store that sells the product for the direct contact info. for the people they deal with. If you get contacts; list them here for others to contact. If you want to get personal; cross check a person found on linkedin on Facebook.
Two weeks ago we came home to a flood in the kitchen. The refrigerator quit, the freezer had thawed down all food was lost.We called LG because we have only had it a few years to verify the warranty. Never received a call back, until today. A woman said I’m calling about your refrigerator to let you know it is under warranty and we will fix the problem. I said are you calling about the message we left two weeks ago? She said yes. I told her we had to buy a new refrigerator, (not LG), and toss the LG. She said “sorry”. Long story longer, after checking LG has a poor at best customer service rating. They have great features and look but if something goes wrong and you can’t get service what good is it?
I can NOT believe this company is in business. If people knew how POORLY (and that is being generous!) they respond to service calls, let alone get someone to your home to fix the machines, they’d NEVER sell another piece of equipment again. Our refrigerator is less than 12 months old and it completely stopped working! I’ve tried for over a week calling the main customer support line, then LG Electronics in AL, and finally the CEO’s office in NJ and have STILL not had a repair service call initiated. It’s been over a WEEK now and still NO appointment for repair. Absolutely, unacceptable. I’m writing a letter to the CEO of Best Buy to share my experience and encourage them to NOT sell any LG products until LG takes seriously their responsibility to SERVICE their products! What a joke of a company!
Bought 65 inch Tv had problems with it on day one. Spoke with customer service for help with set up. The rep determined I needed the Magic remote with voice activation that did NOT come with the tv. She stated she would mail it out to me Free of charge. One week later I received a remote in the mail that was the same remote that doesn’t work with this unit very well. When I called LG to ask they replace the remote as they had promised they refused and said I could purchase it for $83.00. I reminded that they had promised to replace it at no charge and it was actually doXXXXented. They said their employee was mistaken and they would not replace it final . Very rude customer service.I am returning TV. Do NOT BUY LG PRODUCTS EVER!!!
well i see you guys don’t care about people
i will go legal is the only time you people will listen
i need repairs on a unit is not even 6 months old and you guys are insulkting
now i don’t feel bad since i see your product is not what you say and everyone has same issue, so i will go legal and suit you requesting my money and aggravation since i been with no refrigerator for 4 days and you people do not care’
case number CNN180428930161
INDI 813 557 XXXXX I DON’T GET A CALL YOU GUYS WILL BE NOTIFIED BY THE LAW
THIS IS INSULTING WILL NEVER PURCHASE NOTHING FROM LG
Hi,
I have called customer care on January 22nd, in which I provided the receipt of the product purchased from Sam’s Club. Today, February 5th, 2018 I called 1:17pm inquiring my missing parts to the washer side-kicker. The customer care agent stated that my receipt needed to provided the model/serial number. I have provided whatever Sam’s Club receipt shown. Upon my frustration, I’ve requested to speak with the manager on duty, the customer care agent told me the manager would not speak to me. My experience with LG customer care have been a frustrating and time consuming. Please resolve my matter as soon as possible.
Reference:
Case Number: CNN180123264995
Kim Nguyen
email: kimnguyendavis@ gmail.com
I purchased a French Door Refrigerator on 1July 2017, and we started to have issues with it in October 2017. They had to replace the door with the ice maker in it to resolve one problem. The main problem which still persists today is that the unit is not cooling, the unit has been inoperative since the beginning of December 2017. They have replaced the compressor, a sensing unit, the mother board and the dryer and the unit is still not working. Now I’m being told that the new compressor needs to be replaced. We have been without a Refrigerator for two month now, I think that’s long enough all I want now is my money refunded. I have been dealing with your Huntsville, Alabama office to have this happen without success. I solicit your help to have this matter resolved. My account is under my phone number (803-260-XXXXX)
tpersico13@ gmail.com
Same issues with our LG refrigerator! Called customer service 5X with no result.
Stay away from LG!!
Hello, I purchased your LG washer, dryer set in 2010. Before the 90 days were up I got a replacement washer just like the first one. Since then this second one had the drum replaced, the electronic board in both the washer and dryer had to be replaced and it still has problems. The balance is off and has been from the beginning, I must always readjust the load inside even with just regular loads. It always gives me error codes and I must start over. In a nut shell the washer and dryer, mostly the washer has been worthless. It is just my husband and I and we are retired so nothing heavy goes into the machine, etc. I expected this machine to last me years without problems but I must replace the machine now. I before had a Kenmore front load with a family of four and it never gave me a minutes problem. When we retired we moved from VA to NC and sold the Kenmore with our previous home and I am sure it is still going strong. Do you have any comments for me? Thank you very much. Alana Solomon
Hope Mills, NC 28348
703590XXXXX
I purchased a warranty on our dryer on 9/29/17. At that time I scheduled an appointment to have our dryer repaired. My wife received a call from the service center saying that the company could not come out but another company would come and she was given the phone number. She called the company and the owner told her that they don’t repair gas dryers. My wife told her that our dryer is electric. The company made an appointment to come out to repair the dryer. My wife read the warranty and saw that it said gas dryer. She called LG and spoke with a representative and asked that the warranty be changed from gas to electric so that we don’t go through that problem again. She was told rather rudely that it could not be changed. She asked to speak with a manager. The person asked why. She told him it was because she wanted the information corrected. He hung up on her! She then called someone in another department and asked to speak with a manager in service and was put on hold. No one ever came to the phone. I then went on a live chat and the person was able to help get the information changed. I explained the rude treatment we received and told him I was going to report it to corporate. He typed “alright” and cut the chat off.
Since we had that original issue saying we had an electric dryer and we had purchased a one year warranty, I would like a correct copy of the warranty mailed or emailed to me reflecting that we do have an electric dryer.
Bill Mahoney
I purchased washer model WT5001CW in December 2011. The inside of the rim is very badly rusted and the enamel is blistering all the way around. Large chunks of rust fall into my wash and ruin it. Your robotic customer service agents were absolutely no help, as I am sure they are programmed to deflect all complaints. LG manufactures the worst products (I also have defective dryer, refrigerator & TV ), has the worst ‘customer service’, if you can even call it that and has absolutely no respect or concern for their consumers. After seeing the enormous number of complaints for every product you make and the utter lack of responsibility you take I am shocked that you can remain in business. I am committed to discrediting this terrible company in every possible way so that others may be spared the expense and immense frustration of dealing with a company who makes really crappy products and could care less while they laugh all the way to the bank.
Absolutely feel for you and there r a million others they have treated this way. Shout your story loud and clear social media news networks whatever it takes they have made trillions from our consumers and have no concern to stand by or fix their product and the other non LG companies don’t want to work on them as they do not get reimbursed sufficiently. File complaints with all you can reach we don’t need companies like that taken advantage of consumers. Many spent many years worth of savings on their products only to find out either parts or repair are impossible no service etc. I hope they are banned from sale and I hope the retailers quit asking them as they can be liable too as these products are not fit for providing the service they are supposed to and are expected to perform the function they are sold for. Don’t believe you have no rights! Implied warranty is not just a one year and you pray the thing doesn’t stop working and can’t be repaired. Demand it fulfill it’s fitness for service $4500 for fridge and repairs and they want another $1,700 for labor to fix a warranted part? I don’t think so! When action is filed it will be for a whole lot more for all my grief and lost good many times and improper repair. Now they believe they will hold out not repairing till warranty runs out. LG is so awful! Please do not buy their products!!!!
Purchase a LG washer and dryer from Sears, they were a matching pair when delivered but the dryer had to be exchanged because of the exhaust configuration. The dryer was out of stock so we had to wait for it to come back in. When it did it was a different color than the wash machine, no longer a matching pair. LG’s rep told Sears to call and LG would correct the problem, but when I did they refused. I was told that once the Kenmore name goes on it, it is no longer a LG product but rather it belonged to Sears, even though it was still an LG. Sears and LG are playing the blame game as neither one wants to own up and take care of the problem.
Have. LG phone that is no longer supposed in up dates . LG leaving my home with out protection app to control system no long supported . Bad move on their part!
LG has horrible customer service and horrible products. I will never buy LG again. I have owned a LG G3, G4, G5, and 2 HBS Bluetooth headsets. The only product that has never needed repair is my G2. My G5 has been sent back 2x and left me w/o a phone for 4 weeks. I just received it and it came back with no speaker. Now it has to go back again for 2 weeks, a total of 6 weeks w/o a phone. LG does not care, will not waive expedited shipping, and will not offer a loaner device. Never again will I own a LG product or give this company any positive feedback. I am done. I’m going to buy a Samsung or Nexus phone today.
I would just like it to be known that the lack of care by the service dept, is the reason that another long-time customer is leaving your company products behind. Hopefully this email can be given to someone of authority and changes will be made. Also each time I contact LG (by chat, email, or phone) I’m told I cannot speak to a supervisor. I’ve made too many phone calls and product claims with this company to rely on the product again.
I was on phone yesterday for 3 hours between AT&T and warranty they wanted me to put a claim against my insurance for a defective phone it is still under warranty. The issue is my phone is a LG v10 and gets extremely hot to touch. I have to use a wash cloth to hold the phone and put on speaker to talk. One day I was talking on it and it got so hot I dropped it because it was burning my hand so they are telling me it is not covered under warranty because it has a crack in screen. I told them because phone got hot would you rather me burn my hand and then she the company …that is just crazy for a defective phone I still have and still gets extremely hot. I guess I’ll just let it blow up or burn me and go from there…is what they are pretty much saying..LG is horrrible in customer care and their products are junk…
Bought a LG French Door Refrigerator three years ago. The freezer went out last week. Called an independent repairman since my warrenty was up and was told there was a Freon leak. Was told the refrigerator was not cooling up to par either. Called Customer Service where I got transferred three times by three poorly speaking rep’s and was told I would have to pay $325 to have it repaired and it would come with only a 60 day guarantee. Because I need this appliance I agreed and had to give a credit card for them to chg the service. I have not received a date for this repair but they have already deducted a third of the cost from the account.
Every time I mentioned I couldn’t understand what they were saying due to their accents I was transferred. Their customer service is one of the worst I have ever had to deal with and their product is sub par. I have written a letter to them, cc’d the letter and sent it to BBB,Home Depot where I bought it, LG’s headquarters, put it on Facebook and my twitter account. I am getting ready to put it in the paper in the Opinions Column.
My advice is run not walk away from any LG product because if you have a problem their worthless customer service isn’t going to be of much if any help.
Absolutely feel for you and there r a million others they have treated this way. Shout your story loud and clear social media news networks whatever it takes they have made trillions from our consumers and have no concern to stand by or fix their product and the other non LG companies don’t want to work on them as they do not get reimbursed sufficiently. File complaints with all you can reach we don’t need companies like that taken advantage of consumers. Many spent many years worth of savings on their products only to find out either parts or repair are impossible no service etc. I hope they are banned from sale and I hope the retailers quit selling them as they can be liable too as these products are not fit for providing the service they are supposed to and are expected to perform the function they are sold for. Don’t believe you have no rights! Implied warranty is not just a one year and you pray the thing doesn’t stop working and can’t be repaired. Demand it fulfill it’s fitness for service $4500 for fridge and repairs and they want another $1,700 for labor to fix a warranted part? I don’t think so! When action is filed it will be for a whole lot more for all my grief and lost good many times and improper repair. Now they believe they will hold out not repairing till warranty runs out. LG is so awful! Please do not buy their products!!!! I agree with the “Run from ZLG products as others have said. Please if you think we are doing this for fun you are sorely mistaken. You don’t want to end up here. HORRIBLE!!!!!!!
I have a 2 1/2 year old LG french door refrigerator that has been dead for one month and have gotten the run around from LG for the past month.The compressor needs to be replaced but no service people in Ct. want to do warrantee work for LG. They sat they don’t get paid yet LG site lists all these “LG certified techs”. Their customer service is nil and they don’t stand behind their product. They are ripping us off. Just look up their customer service complaints. BUYER BEWARE! It’s a disgrace!
Have bought G3, it stopped working 1.5 years later (6 months after warranty), bought a G4, same thing happened. Company said it was under warranty, shipped it back, company changed their minds, it’s not under warranty. We spent, time, money, bought a flip pgone to get us through the 10 days that they have it, it’s been over 3 weeks, still haven’t received it. They want us to pay for repairs on their mistake. 3 headsets that have not worked after 6 months. A TV that has the screen getting darker. We would have never sent the phone back if it could’t be fixed. We would have bought a new phone instead of spending $200 on shipping, new phone, losing all our data. Piss, poor customer service. Heard there is a suit against LG for software issues, count me in. LG won’t make this right.
I been waiting for over a month for a repair for our refrigerator.. We have been trying to get this repair with no avail.. They keep giving us the run around.. beware pray you never need a repair.. the worst customer service ever!
We are having the same problem with our refrigerator. It’s been out for a month and all we get is the run a round with customer service. Do you have any suggestions?
OMG!
My LG refrigerator stopped working after 2.5 years. Have tried for almost 4 months to get them to send the compressor.The repairman has been trying too. They give you a case #- I’m on my 3rd. Case # expires after 30 days. Repairman & I have called ridiculous # of times. Contacted a lawyer doing a class action suit. Rec’d an answer stating they weren’t going to pursue it now & that LG is dedicated to customer service. Right! Bought it at Home Depot – got different cust. serv. # from them. Goes straight to same place as other #. Rprman called US person-get nothing but lies. Guess I’m going to have to file a class action myself if I can find a lawyer to do it. Pls let me know if anyone finds out how to get this thing done. I’m tired of waiting and we need to do something about this beside complaining online. Can’t afford another fridge. Thanks.
Wanted to add this- I did not buy the extended warranty. Your warranty is only good for 1 year for labor and functional parts. However, the compressor warranty is good for 10 yrs. & condenser for 7 yrs. I’ve grilled them on it all so don’t give up even if you didn’t buy the extended warranty. Oh, and the smart phone thing (sorry not tech savvy) at the top of your fridge, I tried that at the beginning before repairman called. That’s a joke too. Said door was open 1st time. Called back; had them do it again- it was the ice maker’s fault. These people take your money but do not care if anything happens after. Cust. Serv. is scripted and you can rant and rave all you want-will hear- “So sorry.” That’s all you get.
Dear Sir / Madam concerned to New Construction Projects
We are a total building material supplier such as
1. NORA : Rubber Flooring and Stair Covering made in Germany
2. KRUG : Office & Hospitality Furniture made in Canada
3. CENTRIA : Facade Panel & Roof Panel
4. Construction Specialities : Wall Covering, Wall Protection, Sun Shade, Louver,
Expansion Joint
5. Shure Star : Special Door ( STC, Blast, Bullet Resist, Shelter.. )
6. OSHKOSH : Wood Door
7. MasterBrand : Cabinetry
8. VIRCO : Educational & Training Furniture
as named
TBM International, Inc. located at
4551 Coldwater Canyon Ave. # 201
Studio City, CA 91604
Would you let us know who are contact person related on
1. New Jersey Corporate Office construction project
2. Tennessee Plant Project
for your LEED GOLD Construction Projects?
Best regards,
Victor Kim
TBM International, Inc.
Key Horn, Inc.
213-500-7151
I purchased the front load direct drive set a couple years ago and have had nothing but problems with my washer. Almost immediatly it gave me an error code te which is the thermistor . replaced them but still the code persisted and has never stopped after countless complaints & warrenty coming to an end problems have not stopped presenting themselves…from error codes to dnot recognizing the door being closed. & vibrations so intense that i cant put anything on the shared wall between the washing room & dining room due to items falling & having to “babysit this machine to ensure the cycle completes properly or risk my families clothes be tainted from sitting & washing & soaking in tainted “grey water” (as they are now) unsatisisfied is nowhere close to explaining my discontent with the company as a whole….i just want to return all my lg products take the $ ive wadted with them and start new with a company who doesnt just phase out customers like they do products.
Mrs.morethan heated209