Lamps Plus was founded by Dennis Swanson and his wife Manja. Originally the name of the store was Lamps R Us, but after being sued by Toys R Us, the company changed the name.
Swanson and his wife began by designing and manufacturing lights and lamps for other retailers before deciding to go into business for themselves. The company holds several patents for unique light fixtures, including one for a torchiere floor lamp with adjustable side lamps. 
From their single location in Los Angeles, the company now has more than 40 locations, as well as international stores. Lamps Plus also offers an active e-Commerce site. The company website was picked as one of the top fifty retail websites by Internet Retailer magazine in 2004 and has remained in the top 200 every single year since.
The company has worked with a number of designers, including industrial pattern designer Stacy Garcia, furniture and lighting designer Sergio Orozco, lighting designer Robert Sonneman, artist Thomas Kinkade, as well as pop artist Ragnar.
Lamps Plus is a member of the Better Business Bureau and Dennis Swanson has served as President of the American Lighting Association. 
Global headquarters for the company are located in Chatsworth, California, a suburb of Los Angeles. In 2017, the company opened their first location in Austin, Texas, with the stores focus being on LED lighting.
Lamps Plus was founded by Dennis Swanson and his wife Manja. Originally the name of the store was Lamps R Us, but after being sued by Toys R Us, the company changed the name.
Swanson and his wife began by designing and manufacturing lights and lamps for other retailers before deciding to go into business for themselves. The company holds several patents for unique light fixtures, including one for a torchiere floor lamp with adjustable side lamps.
History
From their single location in Los Angeles, the company now has more than 40 locations, as well as international stores. Lamps Plus also offers an active e-Commerce site. The company website was picked as one of the top fifty retail websites by Internet Retailer magazine in 2004 and has remained in the top 200 every single year since.
The company has worked with a number of designers, including industrial pattern designer Stacy Garcia, furniture and lighting designer Sergio Orozco, lighting designer Robert Sonneman, artist Thomas Kinkade, as well as pop artist Ragnar.
Lamps Plus is a member of the Better Business Bureau and Dennis Swanson has served as President of the American Lighting Association.
Global headquarters for the company are located in Chatsworth, California, a suburb of Los Angeles. In 2017, the company opened their first location in Austin, Texas, with the stores focus being on LED lighting.
Whatever Lamp plus is doing, please keep up the great work. Customer service is phenomenal in a world where good service is almost nonexistent.
Re: Order EZ0314211149203119003
I placed an order on online on March 14, 2021. On March 15, I received an email that the order had been shipped and would likely arrive on March 22nd. Based on that estimate, I contracted with an electrician for installation to be accomplished on March 29th in order for it to be in place for an Easter gathering. I have tracked the order regularly. It arrived in Countryside, IL on Match 19th. It appears that it has been in that location for TEN days. Neither weather nor Covid 19 offers a valid reason for a package to remain in one place for that period of time. I have called Customer Service repeatedly without receiving a rational explanation for that incongruity. On one call yesterday, I was told that a reshipment would occur on April 1st which was ten days from the last scan on March 19th. I emailed again on March 27th. I received an email reply that the last scan was now March 23rd and that the reshipment would not occur until April 6th which is ten days from the March 23rd scan. If there was another scan in the meantime, the reshipment would be recalculated for ten days from that scan. That makes no sense. A package could remain in the same location for an indeterminate period of time as long as there were repeated scans.
All that I ask is that Lamps Plus accept some responsibility for getting an order to me in a reasonable period of time without repeated recitation of policies which make no common sense.
John F. St. Cyr
Dear Mr. Swanson,
I was asked to review on the lamp that I purchased. Unfortunately, I can not review my purchase because I never received it.
I placed my order (TC12301911) at the end of December, 2019 and was told I should receive it between Jan. 3-9, 2020. When I placed my order I specifically requested that my lamp be left at my side door, because my home sits on a busy corner and my front entrance is exposed for all to see. I confirmed my email address and was told I would receive an email with the tracking information when my lamp was shipped. I used my debit card and paid cash for my purchase.
I never received any tracking information informing that the lamp had been shipped. I called on 1/10/2020 to find out the status of my purchase and I was told the lamp had been delivered by FedEx on 1/3/2020. I explained that I had not received it. I was told by customer service Representative that it would take 7 days to investigate & to call back in 7 days which I did. When I called back on 2/17, I was told the investigation was ongoing and told to call back in 14 days. FedEx completed their investigation and said they delivered the lamp and left it on the front stoop, exactly where I requested that they not leave it.
FedEx uses temporary workers during the holidays, who are pressured to make as many deliveries as they can during the day & these temporary employees are working as fast as they can with little regard for following the customers instructions or even ringing the doorbell and waiting for someone to answer the door. I was told by the Representative, that “FedEx does not have to comply with the customers’ specific instructions, they are only obligated to deliver the package”. Where is the recourse for the customer if no one is held responsible?
I spoke to Courtney today and was told the investigation had been officially closed and neither FedEx or Lamps Plus are accepting responsibility and that I will have to contact my bank to dispute the matter. I do not understand how I became the victim in this transaction.
I am a returning loyal customer and I am extremely disappointed with the customer service that I received. I’ve invested several hours of my time trying to resolve this matter, to no avail. I was given the run around by Lamps Plus for a month. Lamps Plus knew that if FedEx said they delivered the product, that they would wash their hands of the matter. I paid for my lamp in cash and in good faith and I am now out of $187.00 and a lamp which I was really looking forward to owning. I’ve been ripped off. The proper way to have handled this matter was to either offer me a refund or re-ship me another lamp and you would have had a customer for life.
I will never purchase another item from your company. Remove my name from your mailing and email lists.
We have a a two story home in Sherman Oaks with two apartments in the back. We have 5 fans purchased and installed by N. Hollywood, LampsPlus. Our recent experience was horrible. My wife is taking chemotherapy for Ovarian Cancer and we purchased a replacement ceiling fan from M. Franco and paid in full for the fan and installation. When they called for installation, she told them to go directly to the apt. in the back and the tenant would be there.We were going to the Hospital for her chemo treatment. When we arrived back home our tenant was horrified at the treatment received. They refused to take away the old fan or remove the mess created by removal. They were very, very rude. They also left a bill for $179.00 even though my wife and already paid M. Franco by credit card for full installation and the fan. She immediately called him and was very angry. He said he would tell management and get back the next day. It has been over a week and still no call. Since both the tenant and myself are senior citizens, we had to pay a service to haul away the old fan and the debris left from installation. Also, my wife was so very upset her blood pressure rose to over 173 and we had to return to Kaiser for treatment to avoid a stroke. As a retired principal in L.A.U.S.D. and part time supervisor for CalState University, Los Angeles I appreciate the importance of public relations. This experience can certainly result in the health of my ill wife and I intend to share my story with everyone I know. They attempted to double bill and tell us a joint was need which we found out was not true. This same store did the same thing when we had them out a year ago to fix our ceiling fan in the bedroom which was making noise. They came and tightened it up, but told me the fan was broken and tried to sell me a new one. The fan is working perfectly after over a year. The installation crew at North Hollywood seems to try and sell new merchandise and do work which is not needed. This is most certainly cause for legal action!
Allen/Lenore Sussman; 818-501-XXXX; Sherman Oaks; Invoice #54346
Lamps plus has refused to honor a price match on lamps that are from their own store. The store manager in Tukwila, WA flat out lied about having sent shipping labels out my email — I am still waiting for those. The 20% thing on the price match is false. No employee will honor it. Why go to a store that will not follow its own rules? Please take down the price match statement. Then customers will not even know that this company has zero customer service skills.
I purchased a few lamps, some online, some in store, and did some returns and the Lampsplus receipts I have do not match up with my my credit bill. According to my calculations, I have been overcharged over $235. I was told by a Lampsplus store manager that I could only get the information on my individual transactions from the accounting department. After trying several phone numbers suggested to me (by Lampsplus employees) and STILL not being able to talk with accounting, I was told that I would NOT be ALLOWED to talk to the accounting department. If you do not give me a chance to resolve this by getting my individual transactions, I will be contacting the Better Business Bureau, the newspapers, and the television stations. Marsha Sorey