Kentucky Fried Chicken was founded in 1952 but had its roots back in the days of the Great Depression. Harland Sanders began selling fried chicken from a small roadside restaurant in North Corbin, Kentucky, in 1930. He believed that his popular recipe for fried chicken could be a successful franchise operation. The first franchise was in Salt Lake City, Utah, in 1952.
Today, Kentucky Fried Chicken, often referred to as KFC or even Colonel Sanders, is the second most popular restaurant chain in America, right behind McDonald’s. The company has almost 19,000 locations in 118 countries and was one of the first American chains to expand internationally. Although the company had a few problems in the early 1970s due to changes in corporate ownership, the company is now a subsidiary of Yum Brands, which also owns Taco Bell and Pizza Hut.
KFC received some unexpected “free” advertising when Representative Steve Cohen ate a bucket of chicken after Attorney General William Barr declined to show up for a hearing to the Judiciary Committee.
The company had $23 billion in sales in 2013 and continues to expand its locations both internationally and in the U.S.
Kentucky Fried Chicken was founded in 1952 but had its roots back in the days of the Great Depression. Harland Sanders began selling fried chicken from a small roadside restaurant in North Corbin, Kentucky, in 1930. He believed that his popular recipe for fried chicken could be a successful franchise operation. The first franchise was in Salt Lake City, Utah, in 1952.
History
Today, Kentucky Fried Chicken, often referred to as KFC or even Colonel Sanders, is the second most popular restaurant chain in America, right behind McDonald’s. The company has almost 19,000 locations in 118 countries and was one of the first American chains to expand internationally. Although the company had a few problems in the early 1970s due to changes in corporate ownership, the company is now a subsidiary of Yum Brands, which also owns Taco Bell and Pizza Hut.
KFC received some unexpected “free” advertising when Representative Steve Cohen ate a bucket of chicken after Attorney General William Barr declined to show up for a hearing to the Judiciary Committee.
The company had $23 billion in sales in 2013 and continues to expand its locations both internationally and in the U.S.
On 12/24/21, in the early evening, i pulled into KFC’s drive through, in kerman CA. The voice from the speaker said, ” welcome to KFC, would you like to try our family feast that comes with…” and it precedes to explain the amount of chicken pieces,different sides, and bargain price…I politely declined then gave her my order. When i fi ished I listened fir her feedback. Silence. I said “hello” . Nothing but silence. Then i noticed thst the outdoor menu and speaker lights had gone off. I thought maybe they quit working for some crazy reason, so I drove up to the window. 2 workers were standing there with their back towards the window. I waited thinking they would surely turn and dpeak to mr, but no. After a minute or so, I lightly beeped my horn. NO RESPONSE. I then beeped again. Still nothing. So I honked a good honk and they wouldnt even turn around and acknowledge me at all. Apparently they had closed, right in the middle of taking my order. I was livid. What kind of service is that. Didnt even have the courtesy to say they were sorry but they were closing. J have never seen any business do this, in my entire life. This KFC is store 0670020 AT 157 S Madera in Kerman CA. 93630. The employees need to be addressed. In fact the last 5 times I was there, Id get my food, take it home, open it just to find some item missing or incorrect. I have let it go before, but this last incident was too much. I want something done.
Thank you,
Marlene R Dimmick
I’m RRR; Gordley Michael, Reading On Show Info Of Graduates in this directioning; and seeing KFC sponsors Schooling Othee’s do show me of hiring as well they want Diploma Prius excuse that diploma Other human Hiring Documents to qualify, Rules rules No diploma no wurk no other qualifications no hiring No following kFC Ruling no hiring or Dismissal it’s oct 2 2021 I’m wondering who really of N peoria KFC is GM I’m supervisor maybe not in three weeks Assistant manager of refilling app awaiting HR I’m liking my job my title
Who can I contact in purchasing in order to offer our Frying Oil? Already selling to KFC Guatemala and Salvador?
Today, May 26,2020, I was at the drive thru at the KFC on County Line Road (Q) on Menomonee Falls, WI and was refused service because they told me I was being disrespectful and they had the right to refuse service to me. Here are the details. I sat at the order pullup for over 30 minutes (!!!!) When I was finally asked to give my order, the manager said that they were sorry for the long wait but several of their employees did not show up for work that day. I gave a polite sorry response. Then was told to go ahead with my order. I gave it to the lady manager. In the middle of the order, a kid stepped in to take the order again. I gave it again. But this kid asked me at LEAST 3 more times for the order. I replied that I was getting confused that I couldn’t even remember what I had already told him. He must have been waiting on another customer at the window because he disappeared for about 5 more minutes. He then got back to me to repeat my order for the 5th time (including the first one that I gave to the woman manager.) I began to get surly, I admit. I said, “I have already repeated this order at least 5 times! ” The kid then gave me the excuse again that they were understaffed etc etc. I then said, “But you have 2 ears to hear the order that I have given you 5 times!!!!” At that point, the kid said that he was refusing to serve me because I was abrasive and impolite to him. I was dumbfounded. I am a 72 year old lady with a good temperament. I was only stating the obvious, that THEY were being just as abusive to me making me wait for over a half hour to be asked for my order and then to have to repeat it 5 times. (all while there were at least 10 cars behind me waiting to place their orders). I am appalled to be treated this way. It was very incompetent service and inadequate in the way in which they dealt with their problem, trying to make it MY problem. I have never really liked this KFC is is usually dirty inside and their orders or always screwed up even on their GOOD days!!! If there was another KFC in the area, I would gladly have gone there instead but we don’t have that many KFCs in the area to begin with. I only go there out of necessity or desperation, I guess. I am very up set about this ordeal, I have NEVER been refused service just because of their incompetence and rattled behavior being short staffed. It was a very unprofessional way to treat a customer and put it on me like I was the cause of their ill-mannered behavior. Please reply back to me to tell me that this matter is not ignored or allowed to happen to other disgruntled patrons (whom I bet were MANY today). Thank you for attending to this matter, Faye Bernardo
We absolutely LOVE KFC! We have loved it for years and take every opportunity when traveling to stop there. We were beyond thrilled when the new store opened in our area about 6-8 months before the quarantine began. Business was great. The lines were long. Even during the “break-in” time there were numerous mistakes – but we were not put off by these.
About 3 months in – our trouble began. Every time we went – either through the pickup line or inside the store to order —— we were told there was no spicy chicken cooked and no white meat cooked. So we always chose to wait the “20 minutes” that was required. This was told to us in a very discouraging way – like we would rather you just leave or take what you can get instead. But we always chose to wait and the 20 minutes was always at least 45 minutes to as much as an hour. By the time we got home – there was always a part of our order missing – cold slaw, mashed potatoes or something. The next time we were diligent to check that but found when we got home that a piece of the chicken was missing – wing.
We ordered on line the last time and were told when we arrived for pickup that we can’t do that – there is no white meat and no spicy chicken – AFTER WE PAID IN THE DRIVE THROUGH. We had to
wait 30 minutes that time and the little girl actually tossed the bag through the window at me, refusing to speak. As a result, I will no longer put myself in that position.
We would love to be able to get KFC in the future, but to do so, something has to change.
Maybe it is just a matter of more training.
Thank you for your attention.
What a terrible experience my son had at KFC today?? The manager was whining and saying ugly things and was heard by the customers. What an awful example to set for your employees. I notice this location has a one star rating and no wonder. That manager should be fired immediately. 401 Cypress Gardens Blvd is the location.
Dear Mr. Novak,
First of all, I love KFC…especially Original Recipe.
But, I have an issue. Within the last 3 weeks I have gone to my local KFC (12305 Alemania Rd, San Diego, CA 92129) and ordered KFC Original Recipe — only to be told that there was none available and I would have to wait 15 minutes. That is bull crap — 2 times within the last 3 weeks.
You either have a fast food restaurant or you don’t. I’ve never, ever had the same issue with Popeyes.
I know you are a busy person — but your business depends on loyal customers…and right now, I am not because of my experiences with this location.
Please look at the customer reviews…not exactly stellar — in fact piss poor.
Thanks for listening to me — and I’d like to hear from you on what you are going to do.
Ben Wallace
Ordered a chicken pot pie thru drive in at the Trenton, NJ location, Princeton Ave.
WAS THE WORST. NOT ONE piece of chicken in it. Tried calling and NO ONE answered the phone. NEVER AGAIN!!
Kentucky Fried Chicken, you are false advertising. You offer at your restaurants a 2 piece White meat meal. You offer 1 chicken breast and 1 wing. The wing is dark meat not white. The thighs, legs and wings are dark meat. Look it up on Google.
I just came from my local KFC at 3620 Altamesa Blvd, Fort Worth, TX 76133 and was shocked to find out it was closed. There were potential customers in the drive-thru & Parking lot waiting for it to open, at that point, it was 11:15 and it was supposed to open at 10:30! I don’t know when it finally opened, but I know a lot of business was lost because of it! I just thought you should know!
I am going to add to your list of complaints. My husband went to KFC in Liverpool, NY to get me a chicken pot pie since I was sick and did not cook dinner. He said we got a deal, two pies for $6.00. Now I know why it was a deal. There was NO chicken in either of the pot pies. How can a KFC do that? When I was growing up, it was a treat to get KFC. Now, the food is awful. The last few times we got green beans, we had to throw them away because they were to salty to eat and the mashed potatoes taste like they came from a box topped with salty gravy. Popeye’s is out of our way, but I will make the trip from now on. What happened to Kentucky Fried Chicken???? We won’t even discuss customer service. SAD!!!!
I went to get a meal at kfc asked to have cole slaw with the meal I guess the workers here don’t listen to what the costomer says wont be going back
went try the new kfc on 3328 ambassador caffery pkwy, Lafayette la. ordered the 20 dollar box. supposed to have 8 pieces chicken, sides, 4 biscuits. got home and counted 7 pieces chicken. drove back after trying several times calling and told them about it. guy was rude after I told him I drove a long way to tell them about it. he gave me a wing and I told him it was the last time I was ever to set foot in a kfc place again. he responded with a sneer, you aren’t the only one that comes here. I got home and my wife asked, aren’t we supposed to have biscuits. I checked and sure enough no biscuits. I called it quits after that. this was oct 15th, 8:30pm. next day I called customer service to complain and we had a long conversation. he apologized profusely and said he would make sure higher ups would get the complaint also he would send me 10 dollar ticket for a kfc any place. said should be around 2 weeks. I neglected to mention about the biscuits. anyway 2 weeks past with no 10 dollar ticket. I will complain about my treatment to anyone I know that will listen and though he kind of changed my mind about not ever going to a kfc again, that trust is also now broken. ticket no. 3539… g135655 3 35 3539
What I don’t understand is why they put MSG in their product. Isn’t it about time they took it out… I’m sure they know the ill effects it could have on people especially children. I don’t go there for this reason. Get real people!!!
I will never eat in a KFC again, after the chicken tenders they served me!!
Concerning advertisement,
Our family enjoys dinning at KFC. Best chicken and best meals in fast food.
After the advertising of a fake chicken in a KFC bucket display at the House of Representatives today placed at our attorney generals seat by congressman steve cohen ( tn.) I will NOT go or say anything good about kfc any more I find it appalling and in poor taste. KFC needs to do something about this advertising before my family ever eats at one of our favorite restaurants again. For someone to insult and use a prop without permission could even be a reason for legal action from KFC. Hope to get a responce.
thank you
Ha, you mad bro?
Good evening,
I just had a very trying experience with the KFC store in Huntington, NY on Jericho Highway.
I am a single mother and I was coming home from work after a long, long day and decided to buy a $20 meal.
I wanted all original recipe chicken, 2 mac and cheese and bisquits but I had to settle for chicken, 1 mac and cheese, mashed potatoes, and cookies.
When I got home 20 minutes later I discovered that they failed to put my chicken in with the order. I tried to call several times and no one answered the phone. I called my dad who also tried to call the store and he got no answers. I was too tired to go back to the store so I lost money and the big part of the meal I bought for me and my kids.
The stores phone number is 631-351-9098
I hope I get some justice for this stores poor customer service.
I would like a letter or return email from the CEO please.
on 4/15 I went to Kentucky f c and ordered a bucket of chicken location dunn ave in jax fla and asked for some extra gravy and you would think I robbed the store one employee in the back refused to give any extra and said the order came with a certain amount .. look we go their after church all the time but if you don’t care for seniors the ill go to popeyes.maybe one day you will get old I even said I would pay ut no response
I have an excellent ten second simple Super Bowl ad, but must have your attention when i submit it. There is just enough time to do it for Super Bowl quality. Time sensitive. This is legitimate! I don’t even need credit for it other than standard reimbursement for the level it is used. Thank’s Douglas Hughes, West Virginia.
I thought someone needed to see this. It was on facebook and as a hearing child if deaf parents this hits home and is cruel. facebook.com/lif34/videos/373570476732540/
KFC in Pittsburgh on Baum Blvd is the worst KFC I’ve ever been to and the employees are ghetto and disrespectful and never get your order right. I stood for 15 minutes with my Walker waiting to get served and there were a lot of employees working. I will never go there again I’ll care how hungry I am. KFC is the only restaurant that I will eat from. Well now I’m completely done with KFC everywhere their all ghetto and the service is terrible. I suggest hiring new employees and training.
This horrible KFC location at 1959 Bruckner Blvd, Bronx, NY 10472 has the worst employees ever! These people are terrible especially the Manager Lisa. She is ghetto without manner or any decency and the employees take her lead. This store needs to either be shut down or new management. The store is dirty and the food is gross.
Worst experience in KFC ever! My husband, my great grandson and I went in 6-18-2018 at 5:17 pm. We paid for 2 senior and 1 child buffet. Making our plates and get to chicken and only 3 pieces of chicken. I asked if they could bring more out as we only like dark meat and our great grandson only likes the legs. We sit down and I am assuming the manager came and looked. I looked at her and she said geez and walked away. I get up and go over and tell her that was uncalled for. this is a chicken place and their should be more chicken out. And, by-the-way, no biscuits! She brings some out and guess what, only 2 legs! We by this time had finished eating our other food we had gotten. My great grandson ate the 2 legs and I was still waiting on dark meat chicken. Finally, my husband goes up to the counter and asked the girl to give him some extra crispy legs and she gives them to him. Oh, was there some available? Why yes, but the lady did not bring them out! Why, because, I am guessing she heard me complaining about this being a chicken place and no chicken out! We had not been in a long time because of poor service and thought we would give it a try again! Never again will we darken the doors of this place! I am guessing the real colonel is turning over in his grave with all the bad service at his restaurants! I wish I had names, but did not get them!
We live close to stone ridge morse and hamiltion Rd For the last three month we have had very poor service not the right orders, things left out, I just stopped over Friday night and did not even have a bucket of chicken. I have decided not to eat there any more its just that simple I will rot in hell first this is a very bad reflection on your company, all the years we have ate there its a shame.
June 8, 2018 The experience for these 3 people is not the image I believe KFC wants to convey. Suggesting someone get on this right away and go overboard with resolving this matter to those affected! Not the image Col Sanders had in mind I am sure. Click on this link please bit.ly/2Hxd4a2 Thank you very sincerely.
John Hoagland
qhen to kfc on 6/3/18 at new bern, nc. wonderful service….food was great…..clerk was polite…would recommend this store.
Good morning, I am Don Rivas with Correct Refrigeration & A/C in Houston, TX. We performed A/C Mechanical services at 7904 Long Point, Houston, TX 77055 in the month of June, 2017. We have not received payment from CPC construction or KFC for the work performed. I am not sure who to reach out to, therefore, I am submitting this email.
Thank you for any assistance you may provide.
Donald Rivas
Mountain View, CA store on El Camino Real.
Here it is a Friday night and we wanted some chicken. I get to the KFC shop and the counter lady is cleaning a napkin dispenser and tells me she will be with me in a moment. It was probably thee to five minutes until she finished wiping the dispenser and putting the napkins back in. After she came around the counter, by this time it is 8:50 p.m. and I ask for 18 chicken tenders. She tells me that the chicken is frozen and that they are not cooking any more. Mind you, it is 8:50 p.m. on a Friday night. The store hours say they are open until 10:00 p.m. They are not cooking anymore chicken? What?
So figuring since they are not cooking anymore chicken that they would replace the tenders with something else I asked the clerk what else do you have and her reply, believe it or not was “chicken.” Duh, do you think i walked into Kentucky Fried Chicken for a tuna fish sandwich?
I ended up walking out of the store with no chicken at all feeling as if I had been totally disrespectecd as a customer. I tried calling to speak with the manager but the phone is always busy. If your sign says open until 10:00 p.m. then I believe you should be open until that time.
If i could give less than one star for these people I certainly would and that customer service “lady” at the counter needs more training.
Ed
To whom it may concern, I am formulating this letter because of the continual rudeness I have found in one of your KFC stores in Philadelphia Pennsylvania. The manager’s name on the wall is Darlene Harrington. The restaurant number is K071064..5700 Baltimore Ave, Philadelphia PA.. phone number is 215-748-6230. There is a young lady who is a supervisor her name begins with a T. and she is one of the most ignorant people that you would ever want to come across. It seems like whenever I’m in that store she’s fussing or cursing out someone, and sometimes I wonder whether or not she’s on drugs. Your probably losing 30 to 50% of the customers behind her lack of people skills…. Thank you Mr. D. mccuff
Yes, I live in North Carolina and we had one Kentucky Fried Chicken that was closed down in kannapolis they moved to another location not too far from where they are now on South Cannon Boulevard at the old one they had rice now why is there no rice at the new one, its so many of my friends asked why is their no rice, the rice was so good, when the new one open we were all looking for it to be on the menu, give the customer what we want, your still going to mk your money we have the Buffet at our kfc.
We really like KFC but are very disappointed by the service at our nearest store. The store is located in Ruskin Florida. Poor service. Today went for two meals thru drive thru for wife and me. Didn’t check the bag and when made it back to the house had meals for children. Wife made second trip to get correct meal. Hope she was treated well the second time. Shame on the service. Guess we’ll have to go to Popeyes in the future.
Ok….REALLY…..a commercial where a girl goes transgender and changes into a boy….not going to put up with this political correctness any more…the commercial is discusting…..I will never ever go to your restaurant again….and I will tell all my friends about your horrible commercial……
This store frustrates us, unfortunately we are about 5 minutes from it and it is almost like not having fast food.
This particular time I went through the drive through, it was after 9 pm. I ordered 2 of the $5 bowl deals as well as a dozen biscuits.
When I got them home, the bowls were only half way filled and the biscuits were hard and crunchy. (I admit I did take a picture of the bowl but I can’t figure out how to attach it.) At this point we even tried putting butter on the biscuits and putting them in the microwave but to no avail they were just plain hard. It was sad I went for a quick dinner and still had to cook because a half a bowl with no biscuits just doesn’t cut it.
I was going to call the store, but I have tried that before and its not worth the call. I just figured someone should know.
my mom and i went to your margate florida store ordered 2 pot pies i asked for 2 waters and was told by cashier eve they had no water………….and the when we got our meal she slammed down the boxes i again asked for 2 waters again she said there is no water……really?????????? i always get water we dont drink soda,,,,,,,,,,,really no water???? is no one washing their hands……….another patron was trying to get his table cleaned and the person cleaning tables told him just a minute and never did clean the table……..I then asked the manager for your corporate number and she gave me 954 793 6648 guess she was trying to protect her employee why she would want to i have no idea…………(i called the number she gave me) duh sorry i am ot that stupid………….we were at this location a while back and commented to the manager on duty how clean your store is……………holy cow how can this store be so bad???????? are you trying to get your cashiers to upsell???????? some people cant drink soda sorry we will never patronize this store again
I went to KFC- 5210 Detroit Rd, Village of Sheffield, OH 44035
I was nice and spoke clearly explained several times the order was for mom and myself and we do not eat dark meat. I asked for 12 piece bucket meal or dinner
1 The lady who took order was so dam rude I was literally wanting to cry I told her I expected to wait as I know you have to cook please have them cook it and will pay when I come back I’ll be right out in parking lot she tried 3 min or 4 to get me do dark meat repeating I heard you but they will have to cook it it my
I then after 5 minutes begging got it waiting but call call KFC I was basically implied I was not telling truth of the location got home mom called we were way overcharged 35 dollars for order maybe 25-28 no biscuits 12 chicken when we were charged two extra pieces Mom 78 was told your daughter was quite unpleasant and out servers are never rude OMYG I have never been treated like a piece of crap and just balled mom 78 was not happy extremely hurt being called liars and over charged I don’t know the name of the lady at the or took my order she was a black lady and the owner is I think sounded inidan wish knew his name mom talked to manager this was or happened jJune 19
I have served customers with excellence, yes have made mistakes, and apologized, but never ever been rude and never hurt any customer where they felt like a piece of crap. I expected if not discount at least a sincere apology. I am a blogger, I will write this up
I have posted to fb friends and the location. I am still shocked at the treatment and meanness of your servers and crew un believable,. Management is even meaner, being without the exact word implied a liar, never raised my voice never cused at her yet told to my mom I was very rude wow
Wen to KFC bought 8 piece chicken meal
They charged me $37.98 to much. Then I ask for water. I’m diabetic. Could not think straight. The guy gave me and my daughter in law the cups. I accidentally got tea. I had to leave momentarily. After I left the guy that took our order made my daughter in law dump her food in the trash. I’m pissed. First I paid over $37.98 for an 8 piece, then was told to dump my daughter-in-laws food?
i went to my neighborhood kfc after not going there for a few months because of the service, and again the same held true. not only did i have to wait 30mins. to get my order i get home and of course its wrong again,so i tried to call and talk to the manager whom i might add spent the whole time i was there outside smoking,no one would answer and i did call several times.there where three men behind the counter talking about why they went to jail and basketball instead of doing there jobs.this is one sure way to lose money specially the hard earned money of hard working people . i sure would hope this is not what the company wants as noone in my friends or family will go back and spend our money on such sloppy work.the kfc i visited was 3704 w washington st. indianapolis ind.
went into the north augusta sc store, we were ordering 2 12 piece meals. we wanted extra crispy, girl at register says “well we dont have any now, why dont you take regular instead” i said no, she comes back after talking to someone else and says well then you will have to wait 4 minutes for it to be done. i said no problem that was at 605 pm, meanwhile there were 8 people behind the counter DOING NOTHING!!!! 618 ROLLS AROUND STILL WAITING, IN THE MEANTIME WE ARE WATCHING THEM FOOLING AROUND, SMACKING TONGS ON COUNTER LIKE DRUMSTICKS, THEN ON THE SIDE OF THERE LEG, WHICH BY THE WAY IS UNSANITARY AND I WILL NOTIFY THE BOARD OF HEALTH, FINALLY GET ORDERS, 45 DOLLARS WORTH OF MERCHANDISE. GET ALL THE WAY HOME AND THEY ARE SO BUSY FOOLING AROUND THAT THEY WERE SUPPOSED TO BE 2 12 PIECE MEALS, ONE BOX OF CHICKEN WITH 8 PIECES THE OTHER WITH NINE, ONE MEAL DEAL NO BISCUITS. MAYBE IF THEY WERE NOT DOING SO MUCH FOOLING AROUND AND DOING THEIR JOBS INSTEAD. ORDERS WOULD BE RIGHT. I WILL BE SURE TO TELL FRIENDS AND FAMILY TO GO ELSEWHERE