JustFlowers.Com was founded in Los Angeles, California, in 2000. The company operates an online flower ordering and delivery service.
The company works with gift basket and flower vendors to supply flowers almost anywhere in the US, as well as internationally. The online site offers date reminders, as well as gift ideas. Although the name says Just Flowers, the company does offer other items, such as cookies, plants, and balloons. The company offers a free substitution service, so you may choose another type of flower should your first choice be unavailable.
Currently, JustFlowers.Com has an A+ rating with the Better Business Bureau. The company has a satisfaction guarantee within the first 7 days after delivery.
This is my first online review of a service or product ever. But my daughter is crying now, so I felt the need to share…
When people order flowers, they do that to have a happy experience. This is not that story… This is a story about JustFlowers and their customer service.
My daughter and I have been separated from my Mom for months due to Covid and it’s devastating us all. For her Grandma’s birthday, my kid spent almost an hour trying to pick out “just the right” bouquet. She was so proud of her choice and effort! She finally found “the one”. We fully upgraded the arrangement and paid for guaranteed 1pm delivery. On the day of her birthday, my Mom later sent a picture of what she got and, off course, she thanked us. Except it was not what we ordered AT ALL. Instead of a HUMONGOUS arrangement of beautiful orchids, the florist delivered one orchid stem in a pot. My daughter was immediately devastated as she spent the day in anticipation of the delivery and a call to her Grammy bragging about her “choice”. But it’s not that the orchid looked bad – in fact I sometimes buy the SAME little orchid pot as a quick gift for a collegue or friend for $20 (!), but it was just ONE orchid vs MANY-MANY that we actually ordered. However, I assured my kid that it will be fine, “Hey, Girl, mistakes happen, I will call JustFlowers and they will fix it, no biggie.” I called customer service and sent them the picture of what my Mom got, totally expecting them to agree that it was just a mistake (because it was so obviously was) and redeliver the correct bouquet that we paid $109 plus tax and fees. Not only they refused to send the right arrangement to my Mom, they said they would only refund $25. And by the way – they are not going to refund me any tax, which I paid on $109. I am not sure if that is even legal. To get to that $25 refund it took 2 days of conversations, including the one with a very abrupt and absent manager, who just kept saying “our policy”. Any policy that does not make things RIGHT for the obvious wrong is not a good policy. This was not right. This feels like borderline theft as they could have easily contacted me to say that they did not have what I ordered and my daughter would have picked my Mom another special bouquet for the same money. Instead, the florist just grabbed one flower stem and thought it would be an acceptable substitution?? And JustFLowers agrees with that??
Sadly my kid got one of her first educations in how some companies can hurt you and take your money if they just keep saying “our policy”. Any self-respecting company that cares about its’ brand would either refund the full price or just offer another arrangement.
In case if you decide that you are that company after all, my order number is 9177132.
Best regards.
I ordered flowers on May 16th to be delivered to Cochran Funeral Home in Blue Ridge, GA on May 18th. The arrangement was “Over the Flue Horizon” . There were supposed to be Blue and White flowers in a cobalt blue vase. What delivered on May 18th were only white flowers in a clear glass vase for $75.00. I feel that I was ripped off for the plain white arrangement. My order # #9050267 , paid for by American Express.
Ordered Flowers 3 days ago for same day delivery, Flowers were not delivered, Had to pay extra to get flowers there by next day before 2pm, Flowers were not delivered, Was told they would be delivered early today, did not happen, Called and found Florist, He handled it right away. Do NOT use this company, they rip off the customers, They cheat the Florists out of money which is why they do not get delivered. Find a local Florist online and deal directly from Florist. So much faster and friendlier. THIS SITE SUCKS!!!
I am also furious about “Just Flowers” I ordered and they did not deliver but they charged my credit card. This was for a funeral not Mothers Day. They did call back to offer some 12.00 credit however they would get the flowers there that very next morning. They again did not deliver !!!! I can not get thru on the phone numbers they provide. Due to the Covid 19 issue I can not reach my bank either. I will NEVER use this fraudulent company again.
I ordered flowers for Mother’s Day and held my partner hostage fall day bc she wasn’t expecting anything. They never showed and lied about delivery. I absolutely hate these ppl!!!
Ordered retirement flowers on Tuesday for same day delivery to our business.They never Came. I was offered a refund if the expedite fee and redirected them to the persons house. They didn’t deliver. On FRIDAY afternoon I was contacted and offered a $7 credit “try” to get them delivered Saturday. When I demanded my money back I was out on hold then offered a $15 credit. This wasn’t about MONEY it was to publicly honor a retiree on her last day at work. After demanding my money back I was placed on a long hold and hung up. I received an email that aa refund will be processed. Now I have to figure out how to honor this now FORMER employee. Never again. If you can’t deliver, don’t accept the order and payment.
Ordered and centerpiece for sympathy for my friends fathers passing. It was a green centerpiece with a large candle in the middle. When it was delivered by friend sent me a picture and it was a vase with white mums and 4 red roses. Not comparable price wise to what was ordered. Firstly I thought I was on a local Newtown florist website so this was a little deceiving to begin with. I called customer service 5 times the first day and no one could help me they kept telling me that they were not able to reach the florist. I called back two days later since I did not hear back from them and was told they were still not able to reach the florist. This was the friday and weekend before Christmas. I don’t think flower shops close this time of the year. I cannot get any satisfaction on this matter. Now that it is after Christmas I certainly do not want the original arrangement ordered but I should at least get a refund for the difference in the arrangement that was ordered and what was received. I am contacting the Philadelphia area television station that investigates fraud because from what I am reading your company is a scam. I do not know how you have an A+ rating from the BBB . I don’t think that rating is real and if it is they need to take another look at your rating with them. I will not stop until the money is refunded.
I want to do the same for the DMV area. Any suggestions? I work for the government so maybe I can start there as well…
Do not order from this company!!! Horrible customer service. My husband, who is stationed in Afghanistan right now, ordered flowers for my birthday. They never came. We have been trying to cancel the order for two days now. They won’t cancel the order because the florist is saying there was an attempted delivery. I was home all day both days of the supposed attempted deliveries and have security cameras that detect motion and automatically record. No one has attempted to deliver!!!! They literally told me at one point they are believing the florist company, even they they have not provided a time they attempted delivery either day, over my physical proof as their customer showing no attempted delivery. Do Not Buy from this horrible company!!!!
The flowers that I ordered were supposed to arrive a day before the wedding
The flowers didn’t arrive on time and the newlyweds took off to their honeymoon so that was it
I asked for a full refund , you agreed but now I am asked to give a verbal approval of this refund
I have asked you to contact me by phone the same way you did when I confirmed verbally the flowers o ordered
I cannot call from Mexico because you don’t have an International number
Please help me
My order number is 8884142 to Angelica Breña
This is the SECOND NOTICE, Failed to deliver the First time and Second Time.
We apologize we are unable to deliver your arrangement. We would like to get your approval to reschedule the delivery with a note of apology from our company. Please give us a call as soon as possible to further assist you.
Thank you. We greatly appreciate your business
How much more disappointments do you expect us to endure? We made a purchase for flowers to be delivered on Saturday July 6, for our friends “50th” Anniversary, we informed you that since the party was at a hotel, the flowers could be delivered anytime during the day. YOU FAILED !!! Your agent called us late Saturday evening and promised to deliver the flowers to there home on Monday with a note of apology, once again YOU FAILED !!! Your ability to provide a service you advertise is an embarrassment to your company.
I ordered Mother’s Day flowers to be delivered to my elderly mother and am in a loop hold pattern after the asking my money then no delivery of products go figure don’t order from this site please you will find they are rude and unprofessional I still have not received a refund or the order which is still not worth it due to my gift was ruined and I may not have another mother’s da with my mom who is sick thanks for nothing
Today is Saturday. The day before Mothers day.
What another email telling me it is not to late to send flowers to my deceased mother.
Shane Garrett you are the CEO, maybe you should check if John Chang is competent enough to handle the Chief Operating Officer position.
Tomorrow is mother’s day.
Do you think you can get this handled prior to mother’s day next year. ????
I think not. Stupid is as stupid does. !!
Another one of your emails dated May tenth at 1:32
Ignorance is bliss.
When will you stop. ???
Every time I receive one of these requests that I send flowers to my deceased mother, I will respond in kind.
Shane Garrett – Do you have any competent people working there.
It’s another day and another email about sending flowers to my deceased mother.
How long does it take it take for you to get this information to yourself.
How many more years ???
If you have a corporate advertising officer, please let him know that I believe a well trained monkey could do a better job.
I have notified notified your company several times to update your records. Or remove my email from your advertising mail.
The mother’s day before my mother pasted away, I ordered flowers for her thru Just Flowers.
Every mother’s day since, I have notified you that she is dead.
Please tell me how I can get you to cease and desist.
Do not order from this company. I have been waiting a week and cannot get a straight answer from anyone. Worst customer service ever.
This company is a disgrace !!!! The service is horrendous. Ordered flowers for Valentine’s Day and they still haven’t been delivered . You can’t get anyone on the phone nor do they respond to emails but they take your money that’s for sure! I even tried to contact their corporate offices only to find that all the phine numbers are disconnected!!!! What a racket…..DO NOT BUY ANYTHING FROM THESE PEOPLE
Thanks for letting us know the site was out of date, We have updated the contact phone numbers
I ordered the flowers to be delivered specifically on Sunday, paid additional. Just Flowers made a delivery on Saturday, saying that they do that when they are unable to deliver on Sunday. I argued that if I wanted a delivery on Saturday I wouldn’t have ordered the flowers on line, but rather placed the order with the local florist; I made it specific and clear, and was charged additional fee for the Sunday delivery. Karen ( supervisor) from Just Flowers was bubbling about “it’s our policy, it’s our policy…”. They charged me a lot for a “cat in the bag” which they didn’t deliver… When I asked to be reimbursed for the ruined event, they offered 5$, then $7, then $10. It is an insult.
Terrible business ethics. They collected the money ( highly overpriced as well), didn’t deliver what was paid for, did not assume any responsibility for the fiasco and refused to give the money back… I demanded to be reimbursed 50% of the paid and not delivered services, and consider it to be very generous and humane. Just Flowers is just bad, not to be trusted business.
We ordered flowers last Tuesday 6/27 (8640546) to be delivered Thursday 6/29.
Long story short, emails came in stating they couldn’t make the funeral home so we had them sent to a resident of the family member deceased. Well today a week later we are now told they still haven’t been delivered.
Called customer service & spoke to Venus who said she had to get a manager. Once the manager got on the phone we asked for a refund again & she continued to try and give us money off the late order, $10 at first then $15 next.
Again we told her no and we just wanted our money back. Service was a week ago and don’t want to bring up the bad day again a week later due to company neglect.
She told us we couldn’t receive a refund because the order was placed and scheduled for delivery today, which I doubt.
Then when we requested someone with more authority than her we were told she was it. When asked about a contact for corporate offices we were told she couldn’t give that out. At that point she was just rude & uncooperative so we ended the call.
I hope that someone will take this seriously since this is not the first time this has happened using your company. And as of now we will no longer us it or recommend it to any of our friends.
sincerely,
One pissed off customer!!