Harry & David is a premium food and gift producer and retailer.
Harry & David was founded in 1910 when Samuel Rosenberg purchased Comic Pear Orchards in Oregon, naming it Bear Creek Orchards.
In 1914 Rosenberg’s sons Harry and David took over the orchard after completing their agricultural degrees at Cornell.
The brothers sold the pears in Europe until the Great Depression made it too difficult; they then began to sell their pears in the United States.
In 1934 the company began to sell pears by mail-order and in 1937 introduced the “Fruit of the Month Club.”
In 1946 the company incorporated under the name Harry & David.
In 1972 David’s son David H. Holmes was president of Harry & David. He created Bear Creek Holding Company as the parent company to Harry & David. Bear Creek went public and remained public until its purchase by Nabisco in 1984.
During the 1990’s Harry & David expanded its retail operations, opening more than 119 stores.
In March 2021, USA Today listed Harry & David as one of the best online stores to purchase quality food and gift items.
Today Harry & David sells gift baskets filled with gourmet foods, most notably its Royal Riviera Pears, Moose Munch popcorn snacks, and Tower of Treats gifts. The company also sells fruits, flowers, gourmet specialties, and wine through 50 stores in 25 states.
Harry & David is a premium food and gift producer and retailer.
Harry & David was founded in 1910 when Samuel Rosenberg purchased Comic Pear Orchards in Oregon, naming it Bear Creek Orchards.
History
In 1914 Rosenberg’s sons Harry and David took over the orchard after completing their agricultural degrees at Cornell.
The brothers sold the pears in Europe until the Great Depression made it too difficult; they then began to sell their pears in the United States.
In 1934 the company began to sell pears by mail-order and in 1937 introduced the “Fruit of the Month Club.”
In 1946 the company incorporated under the name Harry & David.
In 1972 David’s son David H. Holmes was president of Harry & David. He created Bear Creek Holding Company as the parent company to Harry & David. Bear Creek went public and remained public until its purchase by Nabisco in 1984.
During the 1990’s Harry & David expanded its retail operations, opening more than 119 stores.
In March 2021, USA Today listed Harry & David as one of the best online stores to purchase quality food and gift items.
Today Harry & David sells gift baskets filled with gourmet foods, most notably its Royal Riviera Pears, Moose Munch popcorn snacks, and Tower of Treats gifts. The company also sells fruits, flowers, gourmet specialties, and wine through 50 stores in 25 states.
So, you sent me a catalog with a coupon code of PFN and a one time membership # 390 2181 829
I just tried on the Harry and David website to place an order using that code and it didn’t work
So I called and the agent told me that since the items (ON THE H&D site) ends with a W at the end, it is a wolfman’s item and so the H&D cpn won’t work
Well, the item is ON the harry and David (item link below) website ……so, in fairness, I’d like an exception to be made due to this silliness
harryanddavid.com/checkout/cart/5776459696
Please advise
I worked at Harry and David in Heath Ohio for a couple months during the Christmas seasonal time, I took a couple days off to get tested for COVID-19 and it came back positive, so I was out for a month until I showed no symptoms and was feeling better, I called Harry and David every single day while I was sick and everyday after that for 3 months to try to come back to work and I couldn’t even get someone to answer the phone, The HR Department in the Heath location is a joke honestly, i have still been waiting for going on 6 months now for them to answer the phone, I even went in to the building to talk to somebody and the HR department turned their lights off and acted like they weren’t there, the only person who helped at all was the custodian and security guards at the front desk and all they could tell us was to wait 4 months for the next hiring period to start, I was terminated because supposedly HR said I never once called or texted while I was sick, which is a huge lie, I texted everyday, even on Christmas, and a family members birthday. I feel like someone in that department wasn’t doing their job, and I got terminated for it, while they still have their jobs that they do very poorly. Even when I was working at HArry and David still, the HR department was very rude all the time and was not helpful at all, they sit in their offices and gossip all day, ignoring phone calls, they even accuse people of stealing from work and refusing to show the “footage” of them stealing, even though there are cameras and security guards everywhere, it’s a shame that HR are the first people you see when you walk in to the building, they aren’t welcoming and don’t act like they care about their jobs, also not to mention a registered sex offender works at the heath location as well, around multiple minors along with drug users who actively use on the job, the Heath location is terrible, from the reviews I’ve seen since I’ve left there, it doesn’t seem like they are doing too good, there are a lot of other complaints about HR
I’m literally getting ready to quit from there bc one person is a problem to the entire department and NO ONE will do anything about it so I get it
I am frustrated. I have been on hold for over 1 1/2 hours trying to resolve an issue and got disconnected. I also called back and have been on hold for 30 minutes, as I am writing this. Additionally, I tried to use your chat, which ended with the agent disconnecting me after I asked to speak to a supervisor and spending over 40 minutes in the chat. (Chat conversation is below) I am shocked that this is the type of customer service that Harry and David’s provides. I have purchased from you many times for personal as well as for corporate gifts.
Chat Started
11:10 AM
jody fowler
I was double charged for the Passport program
11:10 AM
You are now being transferred to the next available representative.
11:10 AM
Your estimated wait time is 2 minutes and 47 seconds
11:10 AM
jody fowler
I have been charged for the passport program twice
11:15 AM
Agent Connected
11:20 AM
Agent
Hello, Jody. Thank you for choosing Harry and David.
We apologized for the inconvenience.
May I have the order number please?
11:20 AM
jody fowler
yes
W00457764624210
I bought the passport program through Cheryls Cookies this year
11:23 AM
Agent
I apologized but please let me transfer you to Cheryls Cookies, is that okay with you?
11:24 AM
jody fowler
no, because Harry and David is the refund I need
Harry and David charged me without asking first
I did not have it on auto renew
Can you please credit me for the order number I gave you?
11:26 AM
Agent
Again, we apologized for the difficulties it has caused you.
I suggest that please contact a Loyalty Team specialist directly by calling 800-993-1192 or sending an email to LoyaltyPriority@ 1800Flowers.com.
11:27 AM
jody fowler
I don’t mean to be rude, but I have been holding for over an hour with Harry and David, trying to take care of this by phone. I decided to try the chat
I have been holding with that number for over an hour
Do you have a supervisor? It is crazy how much of a hassle this has become
11:28 AM
Agent
Also, the Celebrations Passport Program is auto-renew therefore if you want also to cancel the passport the Loyalty Team specialist directly by calling 800-993-1192 or sending an email to LoyaltyPriority@ 1800Flowers.com
11:28 AM
jody fowler
I know. Can I please talk to a supervisor?
11:29 AM
Agent
One moment please.
Sure. Let me transfer you to the supervisor. One moment please.
11:30 AM
Agent Disconnected
11:30 AM
Agent Connected
11:36 AM
jody fowler
hello
are you there?
11:37 AM
jody fowler
hello?
Am I still waiting for a supervisor?
11:42 AM
Agent Disconnected
11:51 AM
Chat Ended
I’m experiencing the same nonsense. I placed an order for xmas in the beginning of NOV. to make sure all would be fine. 2 of 3 orders were fine, as usual. The third order had wrong delivery date. I wrote to have it changed and it was then I was told they had run out of that item. I was furious, called to get money back, and think of something else only to have some poor guy in the philippines, that kept trying to convince me the order would be delivered by the 23rd. I said NO, it won’t because they e-mailed me they were OUT! plus it says no longer available on the website! He just kept repeating his mantra, then I realized, he didn’t understand enough english to help.
WTAF has happened to HArry and Davids, from the looks of these comments, they are about to lose lots of customers. They now officially suck. HArry and Davids is not in the Philippines, I refuse to deal with companies that pull this nonsense.
(541) 864-2362. is the coporate number posted. I have called it 3 times at various times, it doesn’t answer, EVER! Something has gone very wrong here, and I will not be using them again.
Thanks for letting us know the number had changed. We have updated our listing
Below is a letter I sent to Harry & David. It explains my negative opinion of the company:
Sent from my Verizon, Samsung Galaxy smartphone
Hello,
I am writing in regards to an order I placed on Nov. 26, 2019 for my grandson’s Christmas gift. He is in the Army but due to come home soon, thankfully.
I placed the order weeks in advanced so he would get it. He never did. I was heartbroken knowing he wouldn’t be getting a Christmas gift from me to the point of tears.
As you can see by the order number, I dealt with reps over and over….to no avail. Nobody (I spoke to many reps) knew anything about the whereabouts of his gift, and after realizing he would not get it, you credited my card.
I realize you did what you could as far as the monetary end of it but I never got any explanation as to what happened. I had contacted USPS and they kindly explained that they never received the package to ship?? An explanation from you would have eased my frustration a bit and I could have sent him another Christmas gift…..but I was not notified from your company.
I have been a customer or H&D’s for years, but am so disappointed with this whole situation. The hours I spent trying to find where his gift was and whether he would get it was nerve-wracking! Whereas it was never sent to USPS, I am thinking the service has gone downhill since merging with 1-800-flowers, but feel like I am owed at least an explanation as to why my grandson, while serving in the military overseas, never got his Christmas gift from me.
I will be sending this letter to email addresses applicable with your company. I will wait for your reply.
Thank you,
Brenda Wicklund
I have written, phoned and unsubscribed in every way I know possible. I’ve received very few responses but those I did assured me I would not continue to receive emails requesting me to order items for my dead mother. Every time I get one of you emails telling me it’s time to send her a gift I’m struck with grief and anger at your company.
Jean Cate is DEAD! She died a year ago. STOP sending reminders to send her gifts!
Yet here I am again after receiving yet another email telling me to send my deceased mother a Harry and David gift. MAKE IT STOP! NOW.
By law if Harry and David continues to harass me in this way I can take legal action against Harry and David for refusing to comply with my wishes for termination of these reminders. I will seek legal counsel and I have kept my emails requesting a cease and desist. Please don’t make me have to hire counsel to force you to stop these reminders.
I live in the Rogue Valley and have always loved Harry and David but I’m seriously angry I have to respond to this once again!
wow. That’s awful. In one years time they have really turned into horrid from excellent. This is what happens when you send your customer service to other countries.
I ordered a $89 ham last year, early in October, to be sent to my family in Anchorage, AK, to arrive December 23. They called me and said it had not arrived and were expecting it for their dinner the next day. I immediately called and found out that they had “run out” and I could have a refund or they would send it later — when I ordered it in October — are you kidding me? Needless to say, I was livid and wrote a letter to the CEO, sending it registered mail so he would have to sign for it. BUT — did I ever receive an apology or an answer of any kind — of course not.
I am still upset with them! I have ordered from them for years but NO MORE! I have told everyone I know of my experience and cancelled their catalogs, etc. Thanks for letting me vent! Mary Anne Rymer
Mary
Will never work for Harry and David again, nor refer anyone to work there.
After a month and half of working with someone (an equal) who came to work at times on heroin, would yell at other employees, harrassment on many different levels. All from one employee I complained along with many others and nothing was done. As for payroll I now have another check from Harry and David that is not on the positive pay list. I have received 2 of these checks. If the check is not on positive pay, you have to wait for payroll to call you and fix it. Could be hours could be days.
Worst employer and company I have ever worked for in my life.
Poor quality products in gift box – Order #000150525087
Last week, I received a Harry and David pear gift box from Lori and Brian Kauffman, from New Castle, PA. I live in Vienna, VA. The box included a package of mixed nuts which had gone bad, plus an extremely small piece of cheese – one bite.
I contacted your customer service department, and found them to be very unpleasant and unhelpful and a disappointing experience. The agent I spoke with was extremely difficult to communicate with due to loud background conversations and an agent with a heavy accent who was very difficult to understand. He seemed to be laughing at my situation, and I’m not sure if I am being sent replacement products since it was impossible to understand what the agent said..
My negative experience with your company’s products and customer service will prevent me from purchasing from your company in the future. I expected better from your company; at minimum, a replacement of the spoiled items.
Please forward my email to your corporate headquarters.
Recepient:
Janet Franko / Vienna, VA 22181
Was not fair. I had a very long statement of prejudicial racial undertones and my statement was purged from my station of composte
Over an attention grabbing touch as I pass by a newer co-worker to insure sure knew I was speaking to her. Has for what reason cost me five no Sid days of work without pay while the accuser got to work the time I was in Administrative leave for what said was sexual harassment. Nothing could be further from the truth. Took HR seven days to come to the same conclusion my boss and I knew was not harrassment of any kind. The only true fact I s be that I touched her didn’t grab her didn’t grooe her didn’t touch her in any private parts nor in a private area. Not alone not even stopping to see a response. A touch for attention, a warning statement of a violation, and away I went back to work. I would think that if found innocent of sexual harrassment charge I should be compensated something for my unwarranted unpaid leave while the accuser continues to work. This is
We ordered a basket for my brother in NC on Nov. 26th, we were given 7 (yes7!) different delivery dates but on the 23rd we were told it was “out of stock”. My brother was a active Marine for 26 years and we are very proud of him, fought in in gulf many times and away from home more often than not. Both my wife and I spoke with and even have in writing how the issue was resolved only to have the day before Christmas told “only God can help now”. We had been a customer for 25 years(look it up) but never again. Don’t expect a response since either this company lies or is incompetent. Omaha Steaks came through for us and got a package in 3 days to my brother. Order 1030923494 if you give a damn!
Hello,
I received a H&D Gift Basket two days ago. It contained Rivera Pears and jelly and cheese. One of the onion jelly was open and leaking on the cheese. I called H&D and they said they would replace the 2 items.
Now it is two days later. I cut up the pears and all of them are rotten in the middle although they look beautiful on the outside. I just called H&D again and told them to reimburse the sender. They will cancel my initial replacement for jelly and cheese. I wished to send pics of fruit as I am sure I am not the only one who this has happened to, and it would be good for you to know what caused this (handling / transportation issue). Customer service was not interested.
I have ordered from Harry and David for years and am very disappointed in the quality of your product and your customer service. I advised customer service that we had 2 young people pass away in our family and that this was a sympathy gift and they f/u with trying to send me more product and not at all interested in solving the quality problem.
I called H &D and spoke to an agent about the Mother’s Day gift of the month. I was told it would be shipped the week of Mother’s Day. I went online and did two orders and to my surprise the orders were delivered last week. What company tells customers one thing and do another.. If I had read theses complaints I would have never ordered from them and now never will again.
I’ve been a customer of Harry And David for over 3 decades. This relationship began in the 80’s when I was gifted peaches from your company. Over the years, I have never had any issues and felt confident that my mail order gifts would be delivered on time and the product would be excellent.
The wagon just ran over the horse! Did your cooperative efforts with other mail-order companies create an unforgiving mess of your inventory and logistics? Apparently so.
A Christmas basket I ordered online was slated for delivery on the 23rd. I received no notice of “out of stock” via email or by phone. After I instigated a call to your customer service on Dec. 26th, I was then told that it would be the 29th instead because the item was “out of stock.” Yesterday, January 2nd, I received a call saying it wouldn’t be sent until March 1st. Again, no notice that the delivery on the 29th was moot. I actually helped your customer service representative figure out why my emails were bouncing.
Your company’s resolution was 1) We can replace it with a bigger basket for the same price 2) We can offer you a 20% coupon off your next order. Both are futile attempts. First, the basket was meant to serve food for xmas. Second, why would I even consider ordering from you again after this fiasco?
I suggest your company find a better way to appease long-time customers who EXPECTED quality and promptness from Harry And David. I cannot imagine the numbers who experienced this letdown over the holidays. But, I can assure you that you have lost enough customers and will continue to garner bad reviews to impact your bottom line.
Extremely disappointed. Ordered a succulent arrangement that was to be delivered 12/14.I was emailed today that it was being shipped today. This gift is for my dearest friend who is very ill. Called the toll free number was put on hold and eventually the line was picked up and hung up. What has happened to Harry and David?!!
I am at my wits end, trying to order online or on the phone, not going well. I have called and waiting on hold, tried to order, person cant do it, called again, got disconnected, called again got Manila still on hold they cant transfer me to US, still on hold 15 minutes! no one has called me back about to give up! Been on the phone for 45 minutes!
Dear Sir or Madam,
My father passed away and I went to Harry and David at Osage Beach, Missouri to buy a gift to thank people who helped me out on my job when I had to rush out due to his death. Somehow in my fatigue etc. I either forgot to get a receipt or mis placed it. I need it for business purposes. The local store at Osage Beach claims they cannot look up my receipt (even though I have the date, the time, the amount, my name and the credit card number). They claim it isn’t possible to get me a receipt sent to me via email or other method. I know this is false. I need the receipt for business or I have to pay it back to my business (almost 200 dollars). I tried to call customer service and the gentleman answering the phone said he could not help either. I asked who can help. He only said to call the people I had already called!! He said there is nothing else he can do. I asked for corporate contact and he said he can’t give me that. The run around by Harry and David is ricidulous and unappreciated during this time of greiving. I am sorry I relied on your company to be who I turned to in this difficult time…mistakenly thinking you were a quality company with quality customer service.
If I don’t get the receipt asap and I end up losing a couple of hundred dollars over this mess…You best believe I will hit social media hard to tell everyone I can about this horrible experience.
Almost 2 months I’ve been trying to get service to replace popcorn that had what looked to be an insect in it I’ve had the run around going back-and-forth with your customer service where they said that they would forward it to upper management to this day I’m still waiting for response. I have a chain or a thread of about 30 emails back-and-forth and all I do is get stroked Blaming everyone but themselves I will never ever use this company again or advise anyone else to use this company again customer service is poor and lacking customer service. Feel free to have your customer service email me on upper management for this thread so I can show them what kind of poor customer service they have.
I am a loyal customer of Harry and David. I am not a nonprofit organization, so I do not qualify for many donations. My daughter and her husband are adopting a little girl from China and she is very close to aging out, which means she will longer be adoptable.We are having two dine to donate fundraisers and are looking for baskets to raffle. One will be in August and the other the first week in September. I do have a cover letter I can provide with additional information. Please help us out if you can. Our contact number is 330-478-XXXXX