Hannaford Supermarket was founded in 1883 in Portland, Maine, by Arthur Hannaford. Joined by his two brothers, Howard and Edward, in 1902, the trio quickly expanded the business, venturing into the wholesale market by 1920.
Today, there are 189 locations in 5 states. Delhaize America purchased the chain in 2000. Up until 2011, the chain marketed private labels on some of their food products, however, these labels now read Delahize America.
Most locations offer pharmacies, gift cards, Western Union, Red Box video rentals, and healthier eating through a program called Guiding Stars. This program is a navigational tool, used to help customers quickly find nutritional content and make healthier choices.
Hannaford SupermarketHannaford Supermarket was founded in 1883 in Portland, Maine, by Arthur Hannaford. Joined by his two brothers, Howard and Edward, in 1902, the trio quickly expanded the business, venturing into the wholesale market by 1920.
Today, there are 189 locations in 5 states. Delhaize America purchased the chain in 2000. Up until 2011, the chain marketed private labels on some of their food products, however, these labels now read Delahize America.
Most locations offer pharmacies, gift cards, Western Union, Red Box video rentals, and healthier eating through a program called Guiding Stars. This program is a navigational tool, used to help customers quickly find nutritional content and make healthier choices.
On the Tuesday before Christmas, I was shopping at the Skowhegan Hannaford. I purchased two fruit pies. An Apple pie and a Strawberry/Rhubarb. The rhubarb in the pie was very much undercooked (the fiber of the rhubarb was not broken down), most of the rhubarb was the very end of the stock and as hard as wood, not edible.
You may want to check with your supplier on their quality control.
Thank You, J. Hart
I would like to know why you put in your newsletter that you are willing to help with cap epa ? Shannon from the Franklin store faxed a form about 4 weeks ago and you didn’t fill it out . So please fill out the form so my cap can be approved. Please fax it to cap in Tamworth N.H.
You rent Rug Doctor rug cleaning equipment. I cannot find anywhere on line a PRICE nor is there any way to check availability at a specific store or reserve it for a certain date. I called the store a few times, no one answered just got voice mail 3 times. 4th time a lady answered, she did not know, was going to find someone else, they did not know either, I asked for the manager, was on hole 20 minutes and got disconnected. If you are going to offer rental equipment there should be a way to RESERVE it on line with credit card to guarantee it, won’t waste my time to run over there if I can’t be sure it will be available. I tried the on line chat, it was almost comical, the answers had absolutely nothing to do with the questions that were asked. You should discontinue it and maybe let customers leave an email for a REAL person to answer the next day. The automated is a waste of time.
I went to the Wesbrook Hannaford store yesterday and was charged $483.14 for 406 avocados! I didn’t even have one in my cart. Since the cashier had no idea how it got on my receipt, she could not reverse it. Cashier told me I would need to go to the service deck. The service desk issued me a credit, and told me I should see it in my account within a few days. Are you kidding me!!! I checked my account today and sure enough they processed the charges and took the money from my bank, but no credit. Why do I have to wait for my money when Hannaford made a BIG mistake?? I am beyond annoyed!
On July 1, 2021 my 17 year old son went to the Standish Hannaford to cash his paycheck. He went there with his Maine State issued ID and the person behind the counter said that they would also need his Social Security Number in order to cash it. You don’t have to be a genius to know that SSNs are very vulnerable now a days, especially for a 17 year old that doesn’t really know the bad things that can happen when you just throw out your social security number to just anyone. We already gave his SSN, Birth Certificate and proof of residency to obtain the Sate ID and that should have been sufficient. The name, address, birthdate and picture matched his ID and the SSN was completely unnecessary. I hope you consider changing this policy. If possible I would like a response to this comment.
On Wednesday around 3:30 p.m. I was shopping at my local Hannaford in Kennebunk. I was masked and had disposable gloves on. I am 66 y.o. professional woman trying to get some shopping done prior to the snow storm. After my cart was 1/2 full and I was ready to check out, I was approached by a gentleman who wore a badge that said he was the Assistant Manager of the store. I have shopped this store for the past 20 years and I have NEVER seen him. He said he has worked there for 18 years. Anyway, he coldly told me that my face mask did not meet the CDC requirements and that I needed to put the one he was offering on or leave the store immediately. I was confused. My mask was recommended by my Allergist for sinus issues and is a Full Transparent Hygienic Mask. The material is made out of the same as a shield but wraps around my ears instead of my forehead. I tried to explain that it was recommended by my physician but her clearly stated in front of everyone that he was not there is argue the issue only to make me comply. I asked if he was walking the stores to monitor peoples masks now and he replied YES and yours does not conform. REALLY??? Hannaford now has employees that are medically qualified to tell whether or not a mask is CDC approved???Many people saw this and came to my defense. He would have none of it and was very rude. This was not a very good look for Hannafords. I refused to put his mask on and he directed me to leave the store immediately AND followed behind at my heels. I stopped at the front of the store to get my bearings to the door as there are new partitions with the renovations going on and he forcefully told me to KEEP WALKING. I would expect to hear from someone addressing this issues soon. I will be posting this on social medias sources as well as contacting the local news. If I don’t get an apology, I will most likely see an attorney. This is just not right.
I as well had a similar experience just last night in the Madison Hannaford. I have several autoimmune issues 3 of which effect my skin and wearing a mask causes flare ups so I have not worn a face covering up until recently when the police have been posted at the doors forbidding entry unless you have a face covering. In December when I tried to enter the Madison store without a face covering I was denied entry and when I asked to speak to a manager, two gentlemen came out which I had never seen before. They told me that I needed to have something over my face and that it didn’t matter what, just to have a face covering or I couldn’t get my groceries at their store. They said that their employees can only wear certain face coverings but that the public could wear anything just as long as it was something. I searched for two weeks to find a fabric that wouldn’t create a problem for me. I eventually found a 100% silk scarf which seems to be tolerable for short periods so I have been using that. Last night I entered the store and started to get my groceries when a woman came up to me and said that I needed to put a blue face mask on. When I told her that I couldn’t wear it she told me that I would have to leave the store immediately or she would call the police. I asked her if I could at least purchase my groceries on my way out and she said no, I had to leave right away. I would like to see, in writing, where they are allowed to be the fabric police now for what people wear for face coverings. I have not seen anything in writing, any laws or policies that state that there are only certain fabrics that are allowed. I was so shaken and upset when I left. I am glad that you had some people stand up for you. I had no one. I felt like this was terrorizing harassment and I am not sure what I am going to do about it yet but I don’t feel I can let this go as I believe it will only get worse if people don’t say or do anything. How can a place of public accommodation discriminate and keep people from obtaining their basic necessities? I hear plenty of talk about compassion and that everyone should wear a face covering to care for others. Where is the compassion and care for those who have physical or mental conditions? COPD, lung cancer, asthma, skin conditions, victims of abuse, PTSD, and others. Are the already suffering among us supposed to be made to suffer more and too bad, they don’t matter? And what about our Constitution? Freedom of speech and freedom of religion? I fear that this is a slippery slope and unfortunately, we are headed in a terrible direction as a nation. Why does everyone just believe what they are told? I just can’t and from the research I have done, none of this makes any sense. If masks and vaccines work then why are the numbers on the rise. Seems like they are barking up the wrong tree. The testing is terribly flawed and should be seriously looked into. Just maybe the numbers are not correct. The cycle thresholds in the current PCR testing have been proven to be too high which lead to inaccurate and false readings. Cycle thresholds should be no greater than 15-17 cycles and the current tests run at 35-45 cycles. Why is it that now it is said that even if you get the vaccine that you still need to social distance and wear a mask? And that the vaccines aren’t effective against preventing transmission. Wait, what? The vaccine won’t protect you from getting the virus? Then what is it for? I hope and pray that people will start thinking. Although with all the mask wearing and the lack of oxygen going around it will probably only get worse. People need to take a basic biology class to learn how the immune system works. You know the old saying: If you don’t use it, you lose it. In trying to protect themselves, people are actually compromising their immune systems and making themselves more susceptible to getting sick. I refuse to live in fear and let them take my humanity away from me.
I have shipped at Hannaford since I moved to Gloversville ny. I have always bought your brand name beef stew packets, sticky buns and in your deli always bought thin & trim roast beef, cape cod chicken salad, seafood salad which you no longer carry. Salads you changed brand names and they are discussing. Tonight I discovered you changed the ham salad which I sampled. Yuck.
I am very disappointed in your store for last several years. Not getting any better it seems. Might have to rethink going there.
I use Hannaford quite often and find its harder and harder for me to go their and shop. The reason is I spend three quarters of my time looking for items I shop for. I was told that you change things around every 3 months in different departments. Maybe its a marketing gimmick but it is an awful one. My time is worth money so maybe you would like to pay me hourly for using your store.
You have lists and certain items on this list in the front of the store but do these change as soon as you change things around? I have not noticed this being done in other stores so maybe I need to rethink using you at all and finding out.
On the Hannaford web page there is a tab for associate that tab has not worked in a very long time I do believe that if you care about associates, there is only one tab that works check it out, this might be very valuable, I do understand that there are others ways to get to were we need but can’t remember all the websites so I go to our home page to get the answer, while we speak I’m at the er with my wife 12 am nobody to call and no website to find a dr. I’m my network, Very aggravating
I shop at your market in Topsham, Maine. I work in Lisbon live in West Bath. initially, happy at your store. I was restricted to Shaws. Ugh. Over last two years seen dramatic change. I shopped Thursday before labor day. You had 3 check outs for 14 items or less, 3-4 self check out, and one 14 + items. That poor woman behind register, Bagging and ringing up orders. Went to your store today, what I forgot few days ago. All self check outs open one check out open. I will avoid your store to all avail. You don’t give a dam about your customers. Went to Shaws yesterday to get the half and half I forgot. IF I have to self checkout two weeks worth of groceries I should be given consideration of 20%. What should be paying an employee. Shame on you.. I will tell everyone within community to avoid new store in Brunswick.
Why doesn’t your associates that have worked for you many, many years have any seniority… They have given so much for your company don’t you think they deserve a little back. New associates should have the evening shifts not the ones that already done them for many years. Isn’t that fair…. I really feel that this should be addressed. Those associates have given so much and it really makes me angry to come into your store and she them working late nights, again why aren’t the new people hired for those???? Please address this issue..
Yesterday I wrote you as a very frustrated customer in re your Hannaford to go system. I called Your IT department again today and got a gentleman named Brasley (sp). Let me tell you he is the first person that had technical abilities to restore my faith in your people. He is knowledgeable and could teach the rest of the people on the phones how to provide REAL answers to those of us who are forced to call your IT department to resolve our/your technical issues. I have been trying since Monday to transfer my list to the cart with no success. Brasley was able to figure out exactly why I could not get my list into the shopping cart and said he would send a note to the IT dept. to clarify and resolve that problem. Please acknowledge this man as he is heads and shoulders above others I’ve spoken to. Thank you!
The account is in my husband’s name, Norman, but I just had to share my frustration with your new Hannaford to go website. The old site while not as fancy worked well, new one not so much. This is the second week that I cannot transfer my list to the store. While most businesses have an IT department, few of them leave until the issues are corrected. Last week I was 8 minutes too late to call, they were closed. This week I cannot transfer my list to the store, and according to your IT department that was a problem yesterday as well as today. My question is, if they knew this was happening yesterday, why did they leave until it was fixed? Now, yesterday’s customers are even more frustrated and then add those who are trying to put their list through today makes for poor customer relations. I know you are in business to make money, this doesn’t achieve that goal while Walmart’s service is looking better and better. I personally am not a fan of Walmart but both of us are 84 and have great difficulty walking so this service is really important to us. My reasons for wanting to stay with you are because of the great people who tirelessly work there. Please review your need to please your customers, we are not fickle, we understand new programs take time to flush out problems but those that iron out these kinks have to be there to do the work. Thank you for letting me vent.
Attention: CEO Ronald C. Dodge:
Sir, I am a regular customer at our local Hannaford store in Herkimer, New York. I love shopping at this store. It’s bright, organized, & the personnel are friendly and helpful. I often find items in the store that I cannot find anywhere else. I was at the store yesterday, list in hand, and was unable to find an item I buy occasionally called Morrell Snow Cap Lard. One of the employees was kind enough to assist me, and when we couldn’t find it, he looked it up, & informed me Hannaford is no longer carrying the item because someone in the administration said it wasn’t healthy. The poor soul helping me unfortunately got an earful from me, for which I apologized. The gist of my invective, however, needs to be aired with you. Since when does some Left-wing kook get to decide what I am permitted to buy and use?? It is left-wing authoritarianism, & it won’t stop with just one item. (Our diets are but one aspect of the Left-wing’s effort to control our lives.) Let’s see what else is not good for us that Hannaford carries: Ben & Jerry ice cream (& every other brand!) candy bars, chips and other snacks, sugared colas & other drinks such as Monster & Starbucks, most cereals, etc. I could go on. When will this gradual imposition of “politically correct” dietary restrictions end?? My husband ordered the lard from Amazon that evening & it will be delivered tomorrow. Thank-you for listening.
I am a regular shopper in Damariscotta Me. Hannaford, at least 4-5 days a week. For over 10 years.
My concerns are this: unacceptable price increases sometimes over 20pct. usually 2 times a year or more. And that there are constant outages of basic products across the board . Even today’s economy doesn’t begin to explain this behavior.
I fail to believe that you don’t have the data on usage over many years to avoid this. And the distribution to make things happen.
The fact that you are a monopoly in our area makes you more responsible to have adequate inventory. You should be above manipulating inventory for profit reasons ( yeah right!).
You should thank the profit Gods that this area is so snob ridden that competitors were turned away.
Sincerely, snark on!
Is there a Hannaford Super Market in Meridian Idaho?
Dear Sir: Unfortunately had trouble at the Maine Mall Pharmacy.
There was a COVERUP: by Rasha Hanafy DO and Alicia Heckman Pharm D.
1; received a medication that was new to me and should not have been prescribed to me without any input from the DO. But what really alarmed me: I called the Thursday before Nov. 12. To see if I could pick up my insulin on Monday: 11/12/18. Alicia said yes- seeing that I had a fill remaining- but did not check that it might be too soon. On Monday- Nov. 12- about 10am popped in Sable Lodge Living Bus to pay and go. But they hadn’t contacted Hanafy DO. So very distraught: because without the insulin- I would be dead!!
Decided to go to Maine Medical to somehow get my life saving insulin.
Long story short the very kind pharmacist at Maine Medical handed out a free pen.
From all the frustration, anxiety and stress- managed to catch a few bugs- when walking through the hospital and being in the pharmacy.
On the 13th received a call from Alicia that the insulin was ready ( about noon).
The next day the manager of Sable Lodge went to pick up my insulin at said pharmacy. He paid for one of the packs – both had a date of 11-12-18 on them. The date is very important.
It should have said the 13 th. And I had no way of paying back Allen ( manager) with my card. The ATM at Sable Lodge was out of commission- probably due to the older people using It incorrectly. I admit that I was ill and preturbed . It seems that plastic rules the earth now. I did tell a person who answered the pharmacy line that the DO and Alicia would need to pay back Allen. I being ill and could not get any money at the Lodge.
I have cooled off now: even before I knew that Hanafy would not be my doctor. Check out her office. The young man who drives the bus caught me before I fell off to the left of the stairs. It would have been a fall with enough force that I would have needed to go back to Maine Medical. You understand I was under the auspices of MDVIP. Hanafy s office was the opposite of David Merrill MD’s office. For the first time at Hanafy office I did not see a doctor but a person on staff. For the 1st time in my life I was asked to sign a contract that I would not sell my meds to anyone. I could not get out faster- but not before I had to leave a urine sample. There were many, many empty urine containers .
All in all I have decided to let it go, Hanafys office was not worth $412.50 every three months. Hopefully it will all work out. But I revisit my late husbands dental office. Norman C Thompson DDS ( 3 rd generation dentist from USC) . And I a child psychologist for LAUSD – sorry we could not put friends before writing down correctly the actual date and what happened. I know the rules of AMA. Now ; I have a three month supply of ( whatever) medications : $90. I have decided to let both go . But am not happy with the conversing of a gal from Hannaford Supermarket & a gal from the Pharmacy. I believe it is improper to discuss my actions to like everyone – at Sable Lodge. It’s a bit daunting. I remember knowing not to discuss children, parents, and ongoing psychological assessments.
Could someone PLEASE talk to these gals. Their actions are not professional.
All I can say- I was so, so ill for like 5 days. And then these gals side with Hanafy. It is just something that they should not discuss – not knowing how I felt. Not good.
Sincerely, Dr Diane P Thompson ( PhD) Ps I came to Maine because older brother is here. He is a researcher at UMO. His last name is Patterson ( PhD) He was my mentor: with going up the academic line. Also; Howard was President of Faculty ( one year). Oh yes – still acts like an older brother at 80. I thank you for reviewing my words.!!!
For the 3rd Monday in a row, the Greenwich, NY Hannafords has been been completely out of regular Coke in the 12 pack size. I found it hard to believe that no one Is keeping track of this and not having any more in hand. This morning I walked the whole store in hopes of finding it on an end cap, but nothing. I finally went to another grocery store and got it there, along with all my other groceries. I don’t care if you are the local grocer for my area, I will drive another 20 miles to shop where they have what I need, when I need it and at a cheaper cost.
I was shopping at hannafords in Leominster Mass was I saw this elderly man fall down ans hit is face a head on the shelfs and on the floor. I immediately went to customer service and yelled for someone to call 911, but they didn’t do it just then the manager had to come to the person and yell at the man are you ok . They finally then called 911. All I’m saying is that the three or four minutes wasted could mean life or death. I do not know what your emergency protocols are but they should be looked at.
It took another 5 to 6 minutes for EMS to arrive. If you have any more questions feel free to contact me. 978-534-XXXXX.
I’m a customer at the rindge Hannaford and am disappointed by the removal of the cream frosting option on cakes, my family used to love getting these and now we have to shop at your competition for a cake that meets the standards of what we all enjoy.
Good afternoon,
I am a Waterboro customer, I have to say I am excited about the new changes you are making with the store that is well overdue !!! However the set up for the Customer a Service desk is horrible. You should look into putting up some sort of plexi glass or heating vent the goes over your employees as the desk is right at the doors. This weather we have had with the sub zero temps your employees are dressed for winter inside work as it it way too cold. Every time those doors open and that’s probably every 2 seconds that cold air is on that Customer Service area. You will have a lot of people calling out of work as they will be getting sick. So, please bring this to the attention of the powers that be, and try and make something that shelters your employees from constant cold blowing on them.
Sincerely,
Jill Smith
I am a loyal customer of the Lunenburg store. On 12/20/17 I parked a new 2017 corolla at the remote end of the parking lot to avoid careless car door swingers.After a short time in the store I exited the store only to find my new car with a shopping cart attached to it.There were also other carts scattered around the lot not in the cart corrals.The manager was very helpful and took pictures of the 2 dents left in my passenger door her name is Jean and she said she would submit a claim to corporate office. I got a estimate of 400 dollars to repair the car on 12/26/17. I hope Hannaford steps up to the plate and covers the cost
Good morning-
I wanted to reach out to Hannaford on the corporate level just make you aware of something that just recently occurred. On Sept. 14th my boyfriend and I had our checkbook stolen from us, amongst other items, and one of the first places they went was the Hannaford in Auburn Maine. They started with three checks each for $50.50 on 9/16, then followed it up with three additional checks on 9/17 totaling $500. They then went back on 9/18 for another two checks totaling $100. So, within three days these horrible people got Hannaford out of $751.50. Although I out way more than $751.50 because the robbery, I feel bad for the merchants who are out money/product because of the acts of these criminals. The local Auburn police were contacted and went to the Hannaford location a couple times to retrieve tapes and although they know who the person is, he’s still out there.
Hannaford is extremely well known for their carding policy when it comes to alcohol and tobacco, which I absolutely agree with! What surprised me is that a company who requires ID for so many people allowed these people to write checks without requiring an ID. It’s common that an ID is required with other merchants when customers are writing a check so I was wondering if Hannaford has explored requiring that as well? Although these suspects are local there are other places they could have gone to write these checks, however they choose Hannaford, possibly because they knew they would not be asked for identification. The simply act of requiring an ID would have stopped all of this and Hannaford would still have their money.
Again, although I’m out personal items and property I feel bad for the companies who are also out money and product. I understand $751.50 isn’t a lot to Hannaford at all but this is just one case and I’m sure Hannaford has been the victim in other check fraud cases before so those all add up. And I can’t help but think that possibly requiring a photo ID when writing checks would stop almost all of that.
I can provide a list of the checks and amounts for your reference and well as the case number with the Auburn, Maine PD if you wish to follow up with them at all regarding this matter.
Thank you for your time and consideration with this matter!
I wondering if I could possibly talk to both the Store Manager and the ARM for the Whitten Road store in Augusta, ME. I can be reached at the above email.
I would like to ask if you would like to have a hannaford in Merrimack nn there is a former shaws that would be a good site. Ithas a dock for trucks. Traffic liters in place. Big parking lot and plenty of room for expansion.
I am a graduate student at Meredith College in Raleigh, NC. I submitted a resume to someone claiming to be a representative from your company, recruiting over our Blackboard site. I am certain this is a scam. I called your company headquarters on Tuesday, 9/13
(telephone # 866-789-4748, Reference # IM903099) and spoke with someone regarding employment, etc., who took down my information and told me that someone from “payroll” (of all things) would be contacting me in the next 5 or more business days. What?!!!
I would think you all would be a little more concerned that your company name and reputation is being exploited in a scam where the individual is offering $350 per week for part time work for a job with a vague description, then “hiring” someone, sight unseen, and telling them checks will be cut for them which they are to deposit into a his/her bank account. This person is continuing to pester me, though I stopped communicating with him after about four exchanges.
I offered to forward the various emails to whomever I spoke with but was told that “payroll” would handle it whenever they contacted me. With this kind of indifference, I should think you would be open to quite a lot more abuse. I am not doing this for my benefit in any way. I simply dislike the idea of college students, or anyone else for that matter, being preyed upon.