GrubHub was founded in 2004 in Chicago, Illinois, by two web developers who were tired of out of date restaurant menus. The company is a food ordering and delivery service that is involved with more than 44,000 restaurants in more than 1,000 cities.
GrubHub and Seamless, another food and delivery service, merged in 2013 and formed a new company, GrubHub, Inc. The company went public on the NASDAQ in April of 2014 and can be found under the ticker symbol: GRUB.
The company has had several acquisitions over the past few years, including acquiring AllMenus in 2011, Restaurants on the Run in 2015, and LA Bite in May of 2016.
GrubHub stock prices surged in July of 2018 after the company acquired mobile payment platform LevelUp.
Shake Shack says that they expect delivery disruption using GrubHub in 2020.
Also in 2020, Uber Eats and GrubHub are neck and neck in competition with one another.
GrubHub also offers their services in the UK. The company works via a mobile phone app, or via their online service. In 2017, the company had annual revenue of $683.07 million.
GrubHub was founded in 2004 in Chicago, Illinois, by two web developers who were tired of out of date restaurant menus. The company is a food ordering and delivery service that is involved with more than 44,000 restaurants in more than 1,000 cities.
History
GrubHub and Seamless, another food and delivery service, merged in 2013 and formed a new company, GrubHub, Inc. The company went public on the NASDAQ in April of 2014 and can be found under the ticker symbol: GRUB.
The company has had several acquisitions over the past few years, including acquiring AllMenus in 2011, Restaurants on the Run in 2015, and LA Bite in May of 2016.
GrubHub stock prices surged in July of 2018 after the company acquired mobile payment platform LevelUp.
Shake Shack says that they expect delivery disruption using GrubHub in 2020.
Also in 2020, Uber Eats and GrubHub are neck and neck in competition with one another.
GrubHub also offers their services in the UK. The company works via a mobile phone app, or via their online service. In 2017, the company had annual revenue of $683.07 million.
Facebook grubhub fails coming in 2 days
SCAM
I’ve been scammed too
Im a grub hub driver and feel Treated completely unfair .
I m having issue after issue , suddenly underpaid and no one is answering my emails concerning these problems.
My acceptance rating and program level is being affected by this.
No returned emails nor calls for almost a month
Me too. I’ve been a driver for years and feel that grubhub doesn’t care about their drivers. And they play games with your ability to get orders and they don’t pay you anything when you don’t receive any orders for hours but your forced to stay on schedule because if you don’t you get punished for it. No one gets back to you on anything. Maybe we all need to take them to congress like what’s being done to instacart. Just because we are independent workers doesn’t mean it should give any company the permission to take advantage of their drivers. I have fantastic ideas to make this company rock for the drivers. Maybe I should start my own delivery business and give the drivers the best experience and company to work for ???
Yep!!! I suddenly started receiving occasional warning emails that said “several of your recent deliveries were significantly late. Please be aware of pickup and drop off times. . . ” etc etc. Or. . . “8 of your last 20 deliveries had slow delivery times. We are temporarily pausing your account to investigate . . .” etc etc…
But then problem is that I would look back over my delivery records (I keep track of every delivery i complete, incl pickup/dropoff times, ETAs. . .) and I would NOT have ANY late orders!! There would be, maybe, 2 that were delivered within 10 minutes of the original ETAs, on a Saturday night, usually due to restaurant delay (which i always reported in the app{).
I would respond to each of these emails asking which deliveries were supposedly late. Id incl screenshots of my GPS history, texts to customers, etc, to show that none of my deliveries could be considered significantly late!.
I would ask for info about why they system could possibly think there were late orders? Like, if there are delays at the restaurant, and I reported it through the app, was that still being held against me(was I better off waiting or unassigning)? Id ask if an order could be considered late just 5 minutes passed the original ETA, even if the ETA didn’t permit enough time to safely/realistically drive to the customer?
Id ask over and over for more specific information so I could know if Id been doing anything wrong and correct it (even though i wasnt doing anything wrong ?)…
I NEVER ONCE got a response back. I must have sent at least 15-20 messages/emails to various GrubHub departments, incl. the driver specialist, etc and whatever other teams or dept there were. . . NOT ONE RESPONSE.
And then on the most recent temp suspension (3rd one ever, to which I had, again submitted my GPS records, time stamps, etc showing that they were all delivered quickly and efficiently without a single pitstop, etc and that I even often arrived quicker than the google maps eta estimate) . . . After 2 weeks and my account was STILL not reactivated, I was told “oh your contract was terminated 2 weeks ago because of your severe violation of the terms of your contract!” I called cust service who confirmed it was due to “slow delivery times” on those 8 orders. I couldn’t believe it! They werent late! Nearly every single order was completed in less than 20-30 minuets (even with delivery distances of 10+ miles!). I asked how to appeal the deactivation beer there obviously had been a mistake and was told “sorry there is no appeal process.’ absolutely crazy!
So it didn’t matter that Id been trying for months already to contact someone to try and prevent exactly the situation that occured, from occuring.
WATCH YOUR CREDIT/DEBIT CARDS -THEY ARE THIEVES. THEY WILL CONTINUALLY CHARGE YOUR ACCOUNT AND WHEN YOU NOTICE, ITS A FIGHT. THEY WILL TRY TO WIN BY WASTING TIME. THEY HAVE NOTHING BETTER TO DO. THIS IS A HUGE INCOME FOR THEM. MOST PEOPKE DONT NOTICE AND THOSE THAT NOTICE DONT HAVE THE TIME TO INVEST. THEY OFFER A $5 CREDIT AND CONTINUE TO GET OVER. FRAUD. THEFT THIEVES.
I’ve been scammed too
Please tell Matthew Maloney we would like to collaborate with an executive in Chicago on an innovative way to conduct a fundraiser remotely, using GrubHub to deliver all of the meals and wine.
We are a 501c3 in Chicago providing permanent housing for the chronically homeless and seniors. We also provide supportive services and employment opportunities.
We typically hold a fundraising Gala in October. We are planning on replacing it with a “Stay at Home Gala.” Our supporters would purchase their tickets from our site. They would be able to get a fix priced meal[3 choices: Beef, Poultry, Fish and vegetarian] delivered by GrubHub on the date requested. Our expectations are to sell 150 -500 tickets. We would reach the top number or greater with a “World class” partner like GrubHub. We would like to have a partner for the wine also.
Your thoughts would be greatly appreciated.
Im sure nobody really reads this reviews as it seems the horrible reviews have piled up and not one reply and service still sucks For the second time this week I have order my meal from grub hub I regret giving the company a second chance as the first time I ever order from the it took two hours to deliver I order at 8:45pm and received my food at 10:30pm today again I order my food at 7:59pm it is now 9:48pm and I still have no food I contacted Customer service at 9:20pm when I was told the driver was not picking up the phone and now I am getting an ETA of 10:10pm and still no food tracker show the driver has been at the same spot at for at least 45 minutes I will be cancelling My order and will never again order through you I will contact the restaurant and make sure they know they lost business because of Grub hub and will make sure all my family and friends and anyone who will hear never uses this company again .MATT MALONEY your company is full of BOLOGNA
It is of my pure opinion that . It appears that Grubhub is being sabotage by its competitors straight from the App Store. It looks like the apps are fake because they have more drivers than what is being displayed. With a fake app, someone can steal your money and also intercept your phone calls where you think that you are talking to driver care support and you are talking to a THIEF! You might need to get an cyber crimes investigator to assist you.
It is of my pure opinion that . It appears that Grubhub is being sabotage by its competitors straight from the App Store. It looks like the apps are fake because they have more drivers than what is being displayed. With a fake app, someone can steal your money and also intercept your phone calls where you think that you are talking to driver care support and you are talking to a 3rd world country THIEF with a heavy accent! You might need to get an cyber crimes investigator to assist you.
Mr. Maloney, I feel bad that I have to leave you this message. Your customer service people are the worse I have ever dealt with. Placed an order on 2/23 from an restaurant down the street from me. Told it would be here between 1:30 and 1:50pm – waited and at 2:16pm I called Grubhub, spoke with a male person and had trouble understanding him. Sorry I didn’t get his name, because he needs a lot more training on how to give EXCELLLENT CUSTOMER SERVICE. Asked to speak to his Supervisor – so he put me on hold – said he would transfer me. Once I got the drift of what he was doing I hung up and called back. This time I got a female representative and she basically gave me the same info. By now I
was so upset and I did not feel good – I told her to call the driver and ask him where he went because
it stated he delivered to the door. When I looked there was no food at the door. She called the driver and here is their SORRY EXCUSE – Driver said he heard me on the phone and gave the food to a homeless person. Talk about being upset beyond belief – FIRST OF ALL – this is a lie. I was not on the phone and the area I live in we do not have homeless people on the streets.
What kind of employees do you have – that would outright lie so they don’t get in trouble. I raised so much fuse that they credited the money I had spent.
This isn’t the first time I have had trouble with GrubHub and their service. Other people I know have encountered the same disrespect and horrible service and are no longer ordering from you. I tell people that ask me about your Co. don’t waste your time, either the order is to late or NEVER COMES.
Try someone else.
I worked in Customer Service all my life, no matter what jobs you have, customer service is an essential part of your daily work either with internal or external customers. I would of never treated
my over 1000 account customers this way. Always treated them, as I wanted to be treated.
Maybe they need to be trained better, or do a better job on background checks.
Hope you can remedy this, so your Company will keep it’s good name. Thank you and truly hope
changes are made to your Customer Service Dept. so customers will feel they are being treated fairly.
Join the facebook page GRUBHUB FAILS will be up and running in 2 days!!
We gave it another try but once again Grub Hub has failed. Two hours later still do not have my order. I called the restaurant and it has been sitting there for over an hour. I reached out Grub Hub and the driver still hadn’t picked it up. Tried to cancel order and was told they just picked it up. This company needs to screen their drivers and understand that customer service is their product. I will never use this company again as well I will tell everyone I know to use Door Dash.
I placed an order tonight, 01/17/20, but received the incorrect order/eight missing items. I contacted Customer Service immediately to apprise them of the situation. I was told that the order could not be redelivered and that the only solution was to refund my money for the missing items, which would take 5-7 business days. I told the Representative that I DID NOT want my money refunded, but wanted my order as I had not eaten all day. I asked to speak to a Supervisor. She placed me on hold and never returned. When I called back in again in an attempt to speak with a Supervisor, I was told that the previous Rep had refunded my money and, again, told that there was “nothing that could be done”. When I finally spoke with Cesar, the Supervisor, I was given the same information…”nothing could be done”. I had to suggest that I be given some sort of coupon or discount/compensation. I was given $5, which DID NOT even cover my 8 missing items! This is the second time that I have had a problem with GH. What type of Customer Service and Supervisors do you hire? Apparently, very poorly trained ones! And, the company has horrendous rules…whoever heard of not being able to redeliver an incorrect order?! I WILL NEVER ORDER FROM THE COMPANY AGAIN AND WILL POST TO SOCIAL MEDIA AND MY CONSORTIUM OF MILLIONS OF FELLOW TRAVEL AGENTS. What a horrible company with terrible employees that disobey customer requests, abandon phone calls and have no CS skills. And, what a FOOLISH company with “ridiculous governing rules” and no working or correctly listed Corporate Office telephone number! Hello…Doordash, UberEats or Postmates! Goodbye…GrubHub!
I bought $35 + of food from Taco Bell thru GrubHub for my team at work.
I’m at my desk and seen a non published number on my phone I answered it the woman said call is recorded and monitored. My first thought is bill collector, I said look I’m waiting on important call and call back later and hung up.
I’m still waiting on a call after 30 minutes I call Grubhub and they say the delivery was already made and nobody answered.
I’m pissed now and ask for it to be re delivered and they said to order again and we will give you 50% off next order otherwise there’s no refund of your order.
I WILL NEVER EVER ORDER FROM THESE FOLKS AND COMPANY AGAIN, EVER!!
I would like to file a class action suit against GrubHub. On Sunday 1/19 I ordered Jamaican food, the driver did not call – nor was the food delivered, yet they have it as “delivered” when I tracked it. First they said it would be between 4:05 and 4:15pm. After I tracked it again, the app said by 4:23pn. At 4:26 I was wondering why they hadn’t call as yet. To my surprise, it said the food was delivered at 4:13pm!! No one called my phone, and all my information was correct. I sent an email to them that I need my money refunded no later than this Friday, 1/24/2020 or I’m going to take them to small claims court – just for the principle to punish them for their deceptive practice. If the food is said to be delivered, yet the customer don’t have it, and it wasn’t returned to the restaurant, where is it? I would like to get as much people as possible. I’m glad I came on the site! They need to pay for their crookedness!!
I will be making sure the entire board is aware of the HORRIBLE and FOUL practice of GrubHub trying to deceive their clients by advertising one delivery time and then AFTER the order is placed, and the restaurant is working on it, then they change the time.
That is UNACCEPTABLE! I will make it my business to find out each Board Member and contact them in some way, shape or form. I will also have our organizations legal team help with this process. It may seem like a small “mishap” to GrubHub but when I am traveling for work I am on a very tight schedule and 15 minutes can make a huge difference.
We have 80,000+ followers on social media between just a few of our organizations pages, presences online and apps, and I will make it my business (or assign it to someone with the time to do so) to make sure GrubHub loses customers. And all of this for one reason….. because your “associate” I chatted to was ignorant and very short with me.
I will also be filing complaints with the Better Business Bureau as well as the State Attorney General Office to make sure ALL CONSUMERS are aware to beware of the foul and deceiving practices of GrubHub. Wow, seems like a whole lot of effort for one fouled up order right? It is! But your company associate assigned to the chat box was ignorant and could not help. His name is Julio.
So now we see if we can get our point across.
We need to file a class action suit against GrubHub. They are very deceptive! Their drivers are eating the food and claiming to deliver it and the company wants to give you “50% off the next order”! That’s still cheating you!
I am a driver for Grubhub and am having issues about my pay. But please don’t group all the drivers into your category of eating the food. I have delivered several meals and actually handed it to the costumer, only to have them call and say they didn’t get it!
This is what happened to me yesterday . This is the email I sent to corporate. ( side note lol I love I have seen comments people talking to customer service and the one thing they say “ sorry for the inconvenience “ I heard it 25 plus times condescending a-holes
Anyhow here’s the email I wrote
Let me tell u Robert about my first time using your company. Now I have used door dash and Uber eats and postemates for years . I spend close to 1500 plus a month being so busy. I decided to use your company because u took Venmo and my bank card was being delivered so I only had a Venmo account. Anyhow at 12:35 give or take minutes I ordered 2 burgers and 1 fry. Around 1:15 it said the person was here so I text 10 x no answer asking where she is so I can get my food I called 5 x no answer after 20 min I get a text saying enjoy and rate my food. Uhhhh wtf? So I chat with somebody that I know what happened I get a refund on that then I re-order the same food at 1:35 OK at 2:30 I contact somebody now I am asked to talk to you at least seven people from 2:30 to 4:30 mind you I still have not gotten my food yet three hours at 2:45 a person named Miguel said he’s on his way he’ll be there in 10 minutes . Miguel lied bold face lie to me it said the food was still being prepared nobody was coming I called back 20 minutes later where is my food we are trying to find somewhere to deliver your food I said but I was just told 20 minutes ago that something was already on its way no ma’am we can’t find a driver how can you not find a driver it’s like going to McDonald’s and then saying they don’t have any fries or burgers or soda but that’s what your company does finally I go through Uber eats at 4 o’clock 415 I called ur company at 4:15 I said cancel my order they said well we are still trying to find a delivery person just then I get a notice saying your food was delivered and joy are you serious like I can’t believe now I’m starting to think that the last two orders I ordered nobody even came here nobody came. For four hours and $60 later I didn’t get one item no I’d wait for that money to go back on my account I order through Uber eats at 4:15 got my food at 4:45 that’s what they do and that’s what you guys do your delivery for people. Out of all this I was offered a $25 discount code are you serious $25 for all that trouble for hours I try to get my food for hours and I talk to so many people at least eight people at least I was treated disrespectfully I was talk to you like I was nobody and I get a $25 discount code I’m shocked I think my time was worth a lot more and is worth a lot more than that
I was advised by grubhub today they actually do not have to deliver. I ordered lunch at my office. I received a call from an unintelligible person telling me to “come get my food”.. I advised her I couldn’t leave my office and she said she did not have to deliver. I chatted with their customer service and they stated their policy is they dont’ have to leave the vehicle. Even though we are paying both a delivery fee and tip. Also, their vehicles are not marked in any way. So I would need to walk up and down the street going to random unmarked vehicles like some sort of beggar asking for my food.. I find this unbelievable they would jeopardize their customers safety like that. All they said was “I’m sorry”.. unbelievalble
I have never used Grubhub but would like to. When I went to see what restaurants were listed I found that a lot of the restaurants do not have and phone numbers or email addresses. It would seem that if you want to order food and have it delivered you would want to include your phone number. The customer shouldn’t have to go and find the number themselves. All restaurants that use your service should be required to include a phone number in their listing. If you are having food delivered the restaurant address does nothing for the customer.
Please pass this on to the appropriate department.
dannygirlrachel@ aol.com
Please don’t waste your time on this poor excuse of a company. Every freaking gosh darn time we’ve ordered from this poor excuse of a company is a joke. Every freaking time we order food from them. They text back every fricken time saying some poor excuse of why they won’t show up. This company is so poor excuse of a company & I would even recommend my own snot to order from this poor excuse of a company. If I could & know I’d win I’d sue this poor excuse of a company. They are such a freaking joke.
I had ordered once before with no problem. Then a few weeks later I ordered again, the order was wrong food was also missing! I contacted Grubhub and they assured me they would refund part of the order only to charge me again. Wish I would have found this site before all this crap and my bank account would have appreciated it also! WHAT A SCAM!!!!! BBB IN ALL STATES WILL BE NOTIFIED!
Yes I’m contacting BBB ! Ordered at 12:35’ never got my order then Contacted them and let them know that the person never gave me my food but they said they delivered it so I’ll wait for that refund which takes 3 to 5 days so I read ordered the food long story short four hours later and six dollars later no food at the two times ordering it I found it Uber eats this place is horrible horrible I was treated unfairly I mean I’m gonna get my money back but that’s not the point for hours I waited to get my food and then the second time after three hours if it was delivered while I was on the phone when they were just telling me that they’re waiting for somebody to pick up my food is semi food was delivered little weird yeah Better Business Bureau needs to hear about it
I am now a door dash customer. You should keep your CS in the US where all your money is made not Honduras.
In the past 24hrs, I’ve placed 3 orders. One order didn’t arrive and was canceled, the other order’s arrival time was changed multiple times, and the final order’s food was incorrect.
I am a frequent patron of Grubhub. Over the past month, service has been an ongoing issue. On each occasion, I contact customer service who issues a credit and forwards the issue to an internal team for review but I’m not seeing any form of improvement. Service continues to be subpar and customer service continues to follow a resolution script which does little to inspire confidence of an improvement with service. I’ve stopped contacting customer service over “little” things like missing items, food arriving cold, food left on my porch instead of knocking on the door, etc. My standards have lowered to: thank gosh the food arrived. Is this how I should feel?
Fix your internal issues and better train your customer service team!
September 13th I placed an order at a restaurant… Grubhub never picked my order up ….. so I called to cancel my order… and the company was very rude no apologies was never given to me… I asked for a refund it’s now September 27th & I still haven’t received my money or credit on grubhub… they keep emailing me saying send my card number so they can refund me but why do I have to keep sending my card information WHY …. just send me my money
r.acra@ hotmail.com
You order your food at 544pm it isn’t delivered until 7:10pm driver tells me it wasn’t assigned to her until 20 minuet prior to delivery and also told me that other drivers can see what they are tipped and can refuse orders prior ! Very unethical and the foreign customer service told me drivers are volunteers they don’t get paid I am fed up with paying high dollar for food and treated This way
Will not be ordering from this crap company again
To be fair, grub hub only pays drivers 3-4 dollars an order. Earlier this year , I was also getting orders after the eta or only a few minutes before.
The worst app please delete it if you have it. Delivery drivers are rude. Won’t deliver inside my job. I could not leave to go pick it up outside and he kept my food. Now they have my money and won’t refund my money. Food order was $40. This is my hard earned money!! They are disgusting company will never ever use them again!!! I’m still on the phone with customer service with no result just 50% off my next order that’s not great service. You’re trying to take more of my money!!!
Please forward to management:
I placed my order with Grubhub at 3:10 pm. The Grubhub app notified me that my order was received at 3:11 pm. At 3:32 pm the Grubhub app notified me that my order was ‘In Work’. At 3:42 pm the Grubhub app notified me that my order would arrive between 4:00 pm and 4:10 pm. At 3:50 pm the Grubhub driver called me and notified me that the restaurant [in question] was closed.
The response to my call to Grubhub customer service was, ‘Sorry for the inconvenience. The good news is that we should be able to return your money to you in 3 to 5 business days’.
At this juncture, I proceeded to share with the customer service rep that the correct reply should have been, ‘My Lee, we are very sorry that you experienced this level of service from Grubhub. Clearly, there is a problem in our system. I can only imagine if you had not brought this to our attention, how many other customers might experience something similar.
I will personally escalate this issue to management. We will work diligently to correct this matter and look at methods to streamline the process regarding timely reimbursement to our customers.
Though, this certainly does not satisfy today’s request for Grubhub to deliver your meal to you on-time and just as you ordered it, we will strive to do better on your next order’.
It is my hopes that Grubhub management understands how to address business issues of this nature, and what the correct response to my correspondence should be.
As for tonight’s meal, I will see how your competitor does with my service request.
Jimmy (not to happy with Grubhub) Lee
It’s hit or miss with this delivery service. I’ve tried DoorDash & Bitesquad and none of them can do it right … the only time things go smoothly is if you order before 6:00pm… I will say I’ve had 100% refund rate , which isn’t ideal if your starving but it is a consolation. If you want your complaints to be heard call the corporate headquarters, the customer service reps are as most of you wrote not able to do a lot if the restaurant doesn’t cooperate. Also, the delivery people can’t check to see if your order is all there but the restaurant people can. So delivery people should be trained to ask restaurant personnel to check off order…. there’s a lot of details the restaurant in a rush to get the delivery person gone doesn’t bother to double check….so it’s a twofold issue …. the delivery Company CEOs need to get out there and get first hand look at the situation, then a conversation needs to happen with the restaurant to see what’s making them not effective…I plan to hold all the companies BiteSquad, DoorDash and GrubHub accountable by filing a complaint with our States Attorney General, for the monies they charge for their services they should be doing better for us …..
Horrible customer service this is the 2nd time I have ordered from you guys and had to go without eating due to you not bringing the correct food. When I ask for them to take the item back and bring the correct item I was informed you are not able to do that fine then start checking the orders at the restaurant or start taking responsibility for the problems that occur and fix them. I honestly can say I gave you a 2nd chance and you blew it. I am so frustrated and angry with the customer service and not being able to eat the food brought to me that I am done with this company all togeather. Oh and I will make sure to tell people about the problem in my area. No one should have to deal with such horrible service where the problems are not fixed at all.
I ordered my meal at 7:00 and received a text shortly later saying my meal would arrive at 7:42. It got delayed and did not arrive until 8:20. There was no text telling me it would be delayed. Then after receiving my order I was missing one of my meals so not only was my dinner late we could not eat because one of the meals was missing. I called the restaurant who apologized and said they would have it ready. I called Grubhub and explained what happened after being put on hold with no apology at all he finally came back and said he would refund the meal. I asked if he was able to send someone out to get the missing meal and was told he was not able to at the time and hung up. I finally decided to go get the meal myself so it is now 9:00 and still no dinner. Grubhub was unapologetic and in no way willing to help. I will not be using Grubhub in the future.
Worst company I’ve ever dealt with. They flat out lied to me twice and then canceled orders that were delayed multiple times. Steer clear of them!
1st and Last time I will use this company, food never showed up and my credit card was charged!
TERRIBLE way to due business, I should have read the reviews first and did my research ! How can anyone get away with this ? Never again !!!!!!!
Your service completely f-n sucks!!!!!!!!!!!!!
NO REFUNDS
This after the driver didn’t know where he was going and got lost.
Moved on to the next order with 0 effort of showing up.
Toll-free # as a go-between, no direct line to driver.
Worst 1st time experience ever.
When I order from a Grubhub (Italian Kitchen) I order over $40.00 dollars of food. The advertisement reads on the 1st-page states(free pizza with order over 40.00 dollars) I have yet to receive this. What’s the catch? I have spoken the restaurant and they don’t have an answer. Do you?
I got a gift card from a friend after I had surgery for a broken leg which prevented me from getting out or getting around my house to prepare meals. I thought how nice and what a help this will be. Well as I read the other comments and complaints I see I am not alone experiencing the same problems others have. I have tried 3 times to order food and had only 1 successful delivery, a 66% failure rate. After countless calls to their customer service reps who are empowered to do NOTHING, waiting to be transferred to Supervisors who also do nothing, being told a Manager would contact me within 10-15 mins, several times, and never a returned call. So then I tried the live chat, nothing accomplished there either, just like the countless time I have spent on hold and mysteriously having the transaction ended. At first I wanted compensation which I feel I so rightfully deserved then I realized I would only set myself up for more frustration and aggravation. therefore I just asked that my friends total gift card amount be refunded to their original form of payment. They said they needed my gift card code….( they already have that in their system, don’t they). All I have received are “we’re sorry, I apologize, I understand, I’ll do my best” etc. and so far NOTHING has ever been accomplished in the more than 2 combined hours spent on the phone or live chat. I don’t know how this company has stayed in business. Like others in this comment section, obviously no one reads these complaints/service failures to take any steps to remedy anything. I just want to break all ties with Grub Hub. I have had nothing but FRUSTRATION and AGGRAVATION, not to mention all the heartburn, not from food I received, but from all of the above. I will try Door Dash, I figure it couldn’t be any worse than what I and many others have experienced with Grub Hub…..It should be called FLUB HUB !!!!!!!
Everyone, do yourself a favor and DON’T even think of using this service.
ohaire007@ gmail.com
This Grub Hub is the worst. We waited over two and half hours calling four times and being toold the food would be there. They lied. The driver lied we never got our food and had nothing to eat for dinner. They don’t care.
Never again.
Horrible. Worked a 13 hour work day and was too tired and hungry to cook. Ordered a pizza through GrubHub. An hour and ten minutes later I called pizza place. They said pizza was ready and sitting there waiting for driver. So I called grub hub. Rude guy tells me he will try to call driver. I wait on hold about 10 minutes, finally he returns with not being able to find the driver assigned. Said he would try to assign another driver. By now we are at 1 1/2 hours after ordering food. I was angry and cancelled order. I asked for a refund and was hung up on. Called back and was told I have to wait 5 business days for a refund. Still waiting. Don’t do business with them, they don’t care about you.
Ordered breakfast from corner bakery today through grub hub app. The first driver never responded to the call so a second driver was assigned when the food was supposed to already be delivered. Contacted grub hub and it’s obvious that customer care is inexperienced on how to handle complaints. With as many errors made from grub hub, they should be experts by now. Second driver was assigned and updated the status as delivered but the food never arrived. Contacted grub hub again and no one knew what to do. I’m being asked what they should do. How about hire reliable drivers, 1, 2, 3 mistakes and that driver should be out. Retrain your customer care team properly so they can offer suggestions on how to resolve vs asking what do you want me to do. CEO of Grubhub – read your reviews and make changes so these issues don’t continue. Every phone number online for the Chicago corporate office is disconnected. I couldn’t get a supervisor on the line with customer care Becuz they wouldn’t pick up every time the call was transferred to them. Why do you have a job???? You get paid, so do your job. Management at grub hub- you should be embarrassed on how you treat your customers. You get paid, do your job by ensuring your staff does their job properly. I have officially deleted your app on my phone, Any one with common sense should do the same! Delete the app! Why are we paying for services that are not satisfactory?
I have never experience the things I have experienced with Grubhub before, ever, with any other food delivery service. I decided to give Grubhub a chance and try it out and the Lord knows how much I regret that decision. I ordered food from Zoes kitchen on the 20th of June at 7:17 pm and it was now 9 pm and still hadn’t received my food. I called grubhub and the person on the phone called the driver who said he was 20 minutes away. 9:10 the driver calls me and I told him to pay for the food and enjoy his dinner I was not accepting the delivery2 hours later when Zoes told me it was already done at 7:30. Since the 20th I’ve been trying to use three codes that was suppose to cover the cost that I paid before
but I was told I would have to reorder the food that I ordered before and never received in three different orders. Of course the codes didn’t work. Then I was told that I had to pay the delivery charge the sales tax and the tip again myself, even though I already paid all of that before and never received my order. After calling 11 times since the 20 till today the 26th they finally refunded the monies I spent on the 20th. How can any company think it’s ok to tell a paying customer that they have to pay a delivery fee a tip and a sales tax again when they already paid that amount before and never received their order. Every person I spoke with and did a chatbwithbtold me a different story and the last supervisor unspoken with told manage had no-one above her that could speak with me to help resolve this. The worst customer service I have ever in my 47 years of life eve had to deal with. I will never again use grubhub and will make sure all of my family and friends don’t use it either. I will still with Ubereats Doordash and all of the other ones but never again grubhub. And of course no-one from corporate will ever get in touch with me to make right, that I already know.
Had a similar experience. That’s completely unfair and your right customer service with them is the worst
Terrible Experience. I ordered special cookies for my elderly mother and when I called to see if she received them, she said no. The driver picked the cookies up from the bakery but he never delivered them and never contacted the restaurant for instructions. I called after 2-hours and was told that they were confused and when they called my mother they had a difficult time conversing due to the driver having a heavy accent. Apparently, the driver decided that since he tried to converse with my mother and not luck, he would just keep the cookies. The Customer Service Associates at Grub Hub were extremely rude. I will call the corporate office tomorrow and will also post my experience on Social Media and share with my coworkers at a Government facility. I will encourage everyone I know not to use Grubhub – EVER.
Ordered food on 6-7-2018 .driver didn’t find House, called costumer service for refund , they said they sent coupons instead ,I talked to a manager, and asked for refund , he said no. I’m asking corporate now , what will you say?
The worst experience ordering from GrubHub. Should be called “crapHub”. I ordered food from Old Chicago and I keep track of the map and when it will be delivered. I waited 2 hours and I finally called Old Chicago and stated my food has been waiting for 20 mins and no one has picked it up. I called them and all of a sudden, a GrubHub driver automatically appeared and picked up my order.
I want to make it clear that Old Chicago was not at fault and the food was delicious, even sitting in a warmer waiting for GrubHub. Called GrubHub and they said they can give me a 10.00 off next meal. Never again.
IF GH offers nothing, I know at least 7 people who I will inform and tell to think twice about using GH for there future food orders…
I have had the worst experience recently with Grub Hub. I placed on order on sat 3/24/18 to a local Restaurant for delivery. Grub Hub Charged my account, but did not place the order to the merchant. I Contacted GH who said they could not see an order because one was not created because GH never Placed the order. It couple chat sessions as well as a phone call before the realized OH, yes we see what happened admitted they never placed the order, however authorization we put on your account will be there until it falls off by itself. I had to place another order spending more money and am now waiting for the Authorization to fall off and today is 3/27. PayPal says it could be up there for as long as 30 days unless GH reverses it, which they seem incapable/or just wont do to expedite the return of my funds when the admitted in an email that it was there fault. I used to love GH, but this experience has encouraged me to warn others and to think twice about using GH again. They offered nothing for my inconvenience, no free meal no75% off, nothing…SMH…Ubber Eats may be a better option, because GH doesn’t seem to care about its clients…
After 3 hours, trying to order food. Grubhub will not accept my card. I checked with my bank. They tried to help and advised me I had to call Grubhub. I am giving up.
BEWARE!!!! Someone from another state stole my credit card information through Grub Hub! Customer service did nothing to help me or refund me my money back, and response was “stuff happens”! DO NOT PUT YOUR PERSONAL INFO on Grub Hub!!!!
Tonight I ordered a meal from a chinese place around 6pm and around 7:30 I still had not received the order. I talked to the restaurant and grubhub and then got this really rude prick named jerry that says the drivery had the wrong number and she has the order but I gave the wrong number. He was extremely rude when I asked for a manager he transfered me to some number that rang and then hung up on me. I will never do business through them ever again.
They did refund me but I still will never use GrubHub again.
TOTAL SHAM. AVOID GRUBHUB AT ALL COSTS.
Received a e.gift card for $200 as i was having knee surgery. Went online tried to redeem the gift card and could not do it. Called the # for support . The girl ( apparently sitting home on her couch) had NO Idea how to redeem the gift card. ‘
In a nutshell- 7 hours on the phone and 50 + e.mail to support and still not working. They ended up charging my credit card which i was not aware of.
TOTAL IDIOTS. Never have i encountered such ill informed service reps, managers etc. No wonder when i asked how do i reach corporate. I was told a e.mail at helpmegrubhub.
Again today i tried and now ti tells me my gift card is linked to another account???? Spoke with Zakiya in Corporate she more or less told me there was nothing she could do that i should call cashstar. THIS IS THEIR PITIFUL SERVICE.
I asked 10 + times in e.mails how do i cash out this card as after 7 hours i am done. Never got any replies.
SOMEONE NEEDS TO BE FIRED AND REPLACED WITH SOMEONE IN QUALITY CONTROL AS THERE IS NONE.
PITIFUL excuse for a company.
If anyone at corporate reads this please feel free to contact me and this is a total joke and i will do everything in my power to inform everyone even consumer advocates what a sham Grubhub is
On Thursday June 15, 2017 I ordered food through Grub Hub from Harolds’s Chicken on 79th Street. The estimated time was 6:36 – 6:46 p.m., I went to get my mail out the mailbox came back upstairs it was 6:17 p.m., It was passed 6:46 p.m. so I called to see how much longer my food would take the driver said he had delivered my food he tried to call me I asked him did he come into the building he said No he was in his car but he did try to call me. That I had to call GrubHub I called GrubHub and was told the driver tried to deliver my order. I said well will they re-deliver and was told No but that Grub Hub was going to give me Free GrubHub on them for 25.00 I said thanks. I was never told that my 22.69 was not going to be refunded. I even called Harold’s Chicken and told them that the order had been canceled and I would be refunded my 22.69. Today I went into may account and seem where my 22.69 was never refunded in addition to on the free grubhub I had to pay a balance of 15.64 in a total of 38.33 was taken out of my account to pay Grubhub. I called Grubhub to inquire about my refund and was told my money would not be refunded that is why they gave me a free grubhub food coupon on them. I did not ask for freegrubhub food and they should had told me that. I am told that Harold Chicken is not refunding me my money so they get to keep the food I order, the money, and delivery fee something is wrong with this picture. How are you taking my money for something I did not receive when I called Grubhub they should had told me that Harold will attempt to redeliver my food or they would issue me a refund. When food is deliver they come into the building and the security guard and/or desk clerk will contact us. I security informed me that Harold Chicken never came to the building and the clerk informed me that Harold Chicken never came to the building or inside to sign in for food delivery. I find something wrong with this picture like how does Harold Chicken get to keep my 22.69 plus my food.
Unfortunately today I encountered some of the rudest customer service representatives with your company. I actually have never had any person from your company be rude even if I wasn’t satisfied with the outcome. The first person that I spoke to name was Jennie, she told me that the food was only 15 minutes late and that wasn’t a big deal. I advised her that I wanted a refund and while we were on the phone the food came. I didn’t accept the food. I was told that she didn’t know if I could get my money back even though I didn’t accept the food. I asked for a manager, I was connected to someone named Chyna. I explained what happened and Chyna stated that she had to verify with the restaurant that I did not take the food. She told me to hold and then she hung up on me. I waited a few minutes assuming that maybe she got disconnected and would call me back, she didn’t. I called the customer service number and got Jennie again. I explained to her that I was hung up on and didn’t know what was going on, she sent a message to Chyna. I asked if Chyna would be calling me back when she was done talking to the restaurant, Jennie said yes. After I hung up with Jennie, Chyna sent me a text message saying the restaurant asked her to call back in 5 minutes and she will call me after she talks to them. When she did call back she explained that I would be given a courtesy refund and that I will not be receiving anymore in the future. I explained to her that it wasn’t my fault that the food was late and she went on to say that the restaurant must be paid because they made the food. I asked to speak to a supervisor because I didn’t like her attitude or tone. She stated that she didn’t have a supervisor. I asked her if she was the highest the company went and she said “today, yes”. I am truly considering not dealing with your company any longer. To be told that 15 minutes past the time they were supposed to be here isn’t a big deal IS NOT ACCEPTABLE. If I was paying cash for that food and they got here late and I decide that I would not accept it they would have to take that food right back to the store like I’m sure they did today. Chyna was nasty and needs to have some kind of customer service training and highly doubt that she doesn’t have a supervisor because I didn’t see her name listed as CEO,CFO, or COO, etc. I literally use Grub Hub several times a month and the way I was treated today as a customer was completely unacceptable.
I had some of the worst customer service experiences ever since I started using Grubhub I ordered from one particular restaurant garbanzo grill these people do not care to follow the directions of the order that you’re placing later on they try to explain it away not knowing that GrubHub is on three-way with you and they are acting unprofessionally when I ask them what type of salmon they have she went says to me I am new here I don’t know OK then maybe you shouldn’t be answering the phone of the restaurant maybe that shouldn’t be your position… However the other orders I placed which had nothing to do with salmon they did not follow the directions and they expect you to be satisfied and in my world my money is just as green as anyone else…. so if you can’t listen we can’t do business together good luck in the future but try to do business with people who have some type of education or know what they’re doing before they become part of your platform GrubHub.
The girl had the audacity to threaten me
I agree with you that Grubhub should dissociate itself from some restaurants and I’m a GH driver.
This occurred a couple of hours ago today June 5, 2017.
I accepted an order from a restaurant that has told me they don’t start GH orders until the driver walks in the door. But since it was a 15 minute drive to get there I chanced it.
Sure enough upon arriving and waiting 8 minutes to be acknowledged a worker informed me the customer ordered something they didn’t have and she was waiting on her to call back. Miffed, I waited in my car in front of the place 10 more minutes. I went inside, still no call back so I left to call GH. On the phone with an incompetent rep for 20 minutes, he had me on hold forever. All I wanted to do was cancel the order and get on with my deliveries. The rep insisted I could do it from my phone but after accepting a driver cannot, GH has to do it.
I hung up and called back and another rep did it but another 15 minutes went down the drain.
Frustrated, I ended my shift. An hour wasted with no compensation whatsoever!
I have wasted so much energy into setting up with your company, horrible experience, very painful, non dedicated people you have working. Never follow up to do anything correct. OMG. I want to avoid contract ASAP.
My name is chay davis also known as shakiera. I recently order from Grubhub and had the worst customer service ever. I Also had a supervisor named taris that hung the phone on me when I was expressing my concern, I ordered from Ny fried chicken and they even stoked money from me , claiming it was a tip. I didn’t receive my money back nor the item. This is the worst I had to ever insure with a multi million dollar company. Is this how you treat people. The partners who you guys deal business with rally sucks because this does show an effect on you (Grubhub) . Spoke with several different representatives and my issue is still resolved.
It’s still unresolved. I really hate auto correct !!!!!
I want to express my deep disappointment and concern over the dangerous language written in the memo by GrubHubs CEO threatening the employment of employees who supported our new President, Donald Trump. As a result, myself, friends, family and associates will stop using GrubHub. Donald Trump represents the views of millions that want to make our nation a place where all are citizens will thrive, black, white and Latina. The downright lies about his positions and characterizing him as a racist has been one of the biggest atrocities of this election year. I call on your CEO to release a public statement apologizing for the characterization of the President and those of us who supported him, and retract his threat to good people that may work for GrubHub and also support our new President. Your CEO should practice tolerance himself. Signed – Very Disgusted
Don’t listen to this idiot. He knows nothing about facts apparently. Donald Trump is a racists bigot who cares for only the rich. If you would stop watching FOX NEWS you might be able to stop spewing this bullsh*t. Thank you GrubHub for that memo. I will choose you because you didn’t choose Trump.