Kevin Ryan had the idea for Gilt Groupe in 2007. He invited Mike Bryzek and Phong Nguyen to be part of the team as the technical masterminds. He later invited Alexis Maybank and Alexandra Wilkis Wilson, who had backgrounds in e-commerce and luxury goods.
This founding team of five created a members-only website where new sales last 36-48 hours and feature merchandise from a single brand or a small group of brands. Gilt purchases inventory at a deep discount and adds a margin on top of that price to make a profit.
The company started with women’s clothing in 2007 and expanded to men’s clothing in 2008. In 2009 Gilt Groupe expanded to Japan, began Gilt Fuse, and started travel site Jettsetter. Gilt City and Gilt Home began in 2010, and Gilt Taste in 2011.
Gilt Groupe had $450 million in sales in 2011 and $550 million in sales in 2012. The company is valued at $1 billion and is beginning to talk about a possible future IPO.
I need to talk someone in charge here because this robbery from a company this big between FedEx and Gilt I don’t know who is trying to scam me of over $2000 worth of items. I’ve called customer service more than 100 time and still no valid reason well I didn’t receive my items. I need someone to help me with this here is the order number :1129045754.
Gilt Groupe,
I have been a customer for a long time and when I want to return something that is not what I need case is opened I do not want the product in question it was not a final sale. I will contact BBB in New York, NY and will not buy again I assure you. This is ridiculous and not a very nice way to treat a customer.
Regards,
Kathryn Alexander
I would like to speak with someone concerning becoming a vendor. I contacted customer service but I was given the incorrect email.
Hello, I have been aggressively trying to speak with someone regarding getting my business set-up on your site. Can you please forward a phone # for me to call someone?
Many thanks,
Dennis Schulman
West Hills
Cavi-Lipo Centers
I placed an order last night and right after I click, I realized I pressed to wrong button. Instead of cancel I submitted it. It took me a while to see how to cancel the order. There was no way of doing so. I sent them an email within the time frame specified and followed up with a phone call. The call center is in Ireland. The agent I spoke to refused to cancel, change the delivery date or anything else.
I will be reporting this to the attorney general’s office. There are no clear instructions on cancelling policy or cancelling procedure on this website. Customer service is not open 24 hours to communicate with them. The agents are like robots. They have no resources besides saying – order cannot be cancelled or the delivery cannot be changed.
I purchased a bed that was never delivered. The order has since been cancelled and i was due a refund back in January. Customer service is giving me the runaround. I only want the money i am owed. Your assistance in this matter would be greatly appreciated. I have numerous emails from customer support and i guessed they just finally stopped responding to me
I called Gilt today regarding a necklace I purchased
This is not the first jewelry purchase I have made.
I DID NOT get what I saw on the website
I would appreciate someone from New York get in touch
I have spent a lot of time and money on your site
Needless to say ,customer service was sub par
I feel your pain response but not what I needed
I was on hold for 25 minutes before a representative finally came on the phone
And the supervisor was not very helpful
I know jewelry and have purchased Ippolita from your site before
This necklace is not good
It is just not what was on the site
The stones flip and the back is.black not blue
I would appreciate a response
Barb Glenn 573864XXXXX
I have a complaint and I need the e-mail of whom to send it to. Its regarding an order I tried to place the other evening. Thank you, Pam Frank