Colonel Eure and his wife Patti, opened a pizza and hamburger restaurant in his hometown of Stephenville, Texas after Mr. Eure retired. The couple moved a few years later to Austin, Texas, and opened another restaurant under the name The Pizza Place.
Unhappy with the generic sounding name, Colonel Eure held a naming contest. Eventually, the Colonel chose his wife’s maiden name of Gatti for the restaurant.
Colonel Eure sold 18 of his locations in 1974 but kept a few locations for himself. The company has changed hands several times over the years and currently is owned by Blue Sage Capital. 
The company currently has 140 locations across the US. Some locations are branded as GattiTown or Gatti-Land. In addition to pizza, GattiTown locations offer arcades, games such as foosball or air hockey, bumper cars and miniature bowling or miniature golf. 
Company headquarters are located in Austin, Texas.
Colonel Eure and his wife Patti, opened a pizza and hamburger restaurant in his hometown of Stephenville, Texas after Mr. Eure retired. The couple moved a few years later to Austin, Texas, and opened another restaurant under the name The Pizza Place.
History
Unhappy with the generic sounding name, Colonel Eure held a naming contest. Eventually, the Colonel chose his wife’s maiden name of Gatti for the restaurant.
Colonel Eure sold 18 of his locations in 1974 but kept a few locations for himself. The company has changed hands several times over the years and currently is owned by Blue Sage Capital.
The company currently has 140 locations across the US. Some locations are branded as GattiTown or Gatti-Land. In addition to pizza, GattiTown locations offer arcades, games such as foosball or air hockey, bumper cars and miniature bowling or miniature golf.
Company headquarters are located in Austin, Texas.
Someone really needs to keep a close watchful eye on the general manager Ochoa, of the Midland, Texas store. If you only took the veil off your eyes you’d see the entire lie this man has been for years! From stealing time from the company to messing around with employees. Only a couple of examples…
The experience I had was completely terrible I wasn’t in warm comforts of good energy , I kept being told to repeat myself so I did after the 4th time I was overwhelmed with repeating myself and the service I was getting . Evelyn Flores at me gatties on Williamson county tells me I don’t have to talk to her like I’m slow goes on and calls me a B*tch to her manager in the likes of saying “ this b*tch talking to me like I am slow “. Daniel mckinn soon gets on the phone validates her action and tells me I am in. Ow in the wrong for recuperating her terrible energy. I have never in life been treated like that before . That was very overwhelming and very wrong.
The service I received was terrible told me 15 to 20 Min. For pickup.. waited another 25 min because made my order wrong.. didn’t offer any discount. I asked them to give me the wrong pizza as compensation for the extra wait… Then was lied too saying that pizza was somebody else’s…
I don’t understand how every experience I’ve had over the past year has had issues… Wasn’t even busy there at William Cannon tonight and the Manager couldn’t even apologize for the wrong order or inconvenience of waiting longer…. I’m done with Gattis at this point… Just terrible since I’ve been a fan since the 70s
I am upset and appalled at the Gattis in Kyle, TX. I have ordered several times in the past but this time around they really messed up. I had ordered and paid online a pizza yesterday, Sunday, October 31, 2021, at 6:30 pm. (CST) and my order was accepted and confirmed online. It showed it would be 45 minutes before it would be ready to pick up. I had no problem with picking up at 7:25 p.m. (which would make it 45 min. as p/u time). I sent my husband and he waited in line for his turn, when it was his turn he told the cashier that we ordered online and was there to pick up the pizza. The cashier (who was rude to my husband) looked up the order and told him it would be 30 mins. My husband tried to explain again to her that it was a paid pick up ordered online, Cashier ignored him and called for the next customer to come to counter, Cashier left my husband talking. My husband called me upset and told me it would be 30 mins. for pizza to be ready. I told him it’s impossible and its been over 45 mins., the online confirmation stated to pick up in 45 mins.. My husband said that people that ordered at the counter were being told that it would be 30 minutes for pizza to be ready. So I believe my pizza order was never checked online to start on and it wasn’t ready so that’s why I had to wait 30 more minutes. I told my husband I want to cancel, he told the Cashier he wanted it cancelled because it should have been ready. The Cashier was rude to him and she called another co-worker to cancel the order and refund my payment onto my credit card. The two Gatti’s employees were very rude to my husband. Right after I hung up with my husband, I decided to call Gatti’s store and talk to someone. I called to Gatti’s phone number of 512.399.2222 at 7:25 p.m. and stayed on HOLD until 10:08 p.m., I was on the Number 1 caller on HOLD from 8:10 p.m. to 10:08 p.m. (Gatti’s closes at 10 pm but I decided to stay on the phone to see if anyone picked). After an hour of being on HOLD I decided to start taking Screenshots of my Holding time, I took 9 pics of the holding times. FINALLY, at 10:08 p.m. a young lady answered the phone and I asked for her name and she gave me the name of Amanda. I told her I have been on HOLD for 2 hours, 44 minutes and 6 seconds, and started telling her about my husband’s experience and described the first cashier who was a Afro American female for was initially rude to my husband, who never explained why he had to wait an additional 30 mins. aside of the 45 minutes we had already waited. I described to Amanda the Cashier and she gave me her name of BRIANNA. I also described the other female who is Anglo and was wearing a ear set who was the person who was processed the cancellation and refund and Amanda gave me the name of this person as being CHLOE. NONE OF THESE TWO LADIES APOLOGIZED TO MY HUSBAND. I cannot believe you run a business with such staff who are not customer centric, if they don’t like the job they need go find something else. Also none of the staff was wearing face coverings nor gloves. I guess Gatti’s doesn’t see the IMPORTANCE of Employees answering the business phone. I had my husband call the phone number also and he was on HOLD over an hour also, then the call got disconnected. I want to have the Kyle Franchise owner’s information so I can communicate this to them as well. I am posting in ALL of my Social Media accounts of my experience with Gatti’s and I’m sure there’s others that went through this. That is crazy for a Customer to be on HOLD for almost 3 hours and not answered until after closing time. PLEASE SEND ME AN EMAIL ADDRESS SO I CAN SEND YOU MY SCREENSHOTS OF ALL PHASES OF HOLDING TIME WITH THE GATTI’S IN KYLE, TEXAS. I NEED IMMEDIATE ATTENTION. I guess I’m going to have to go spend my money at another reliable pizza place in Kyle.
I’ve loved growing up with Gatti’s Restaurants, I believe they are really good food, especially the pizza and spaghetti w/ that awesome Marinara sauce, yum! I currently live in Chattanooga, TN. and I rarely get to enjoy Gatti’s due to there being none close! I have to drive a good couple to a few hours just to get to one! Please, bring the goodness of a Mr. Gatti’s Pizza or even more awesome, a Gatti’s Town to Chattanooga, TN! The people here would love it! Sincerely, a good Gatti’s fan!
I had my grandson order a pizza on sunday 11/10 while I went to run errors and come back 2 1/2 hours later to find out they are still waiting and when they called back they were told it had been delivered which it never was. I call back and the person at the Bastrop location I spoke to was very rude and stated we already left that pizza giving me the wrong address it was sent to Frontier vly and I said my address is on Frontera Ln he was like oh well I said oh well I want my pizza my boys are still waiting and I want it free he said I guess and hung up. We did get a cold and hard and , wrong size should of been a large pizza boys didn’t even eat it due to being so hard I feel that I should get a free coupon or something due to this issue we love Mr Gattis but the service that day was so awful to deal with please show your CSR a better way to deal with these issues. I hope to hear back from yall as I will continue to order if this issues is address Delia
The workers are childish and immature mainly general manager Jeff and shift leader don who’s register is always short cause he’s buying weed with the money and smokes it in front of store don is also rude his curses and hangs up on customers in front of other guests the Italian sausage has mold and I’m the only one bright enough to throw it away they think the lost of someone I’ve known for 15 yrs is hilarious and starting rumors on how the former shift leader died and about sleeping with them because they gave a ride and not here to defend themselves marijuana is being exchanged in the kitchen this is the 290/183 location
We were at the Evansville Indiana store on 9-29-19. We were using visa gift cards-2 of them. They kept saying they weren’t going through even though swiper said Approved. So we had to pay over $80 in cash which we hadnt planned. We went to check our gift cards and they charged us $50 on one and $11.11 on the other. We keep trying to call them to get a refund but the phone rings then hangs up or just gets a busy signal. We would like a refund. We know the drawer must have been over. One of the managers tried ringing us up so she will probably remember our family of 4.
Please call as soon as possible
812-664-XXXX
our family went the mr. gattis on ruth street in sulphur, la 70665 and i got a salad off of the salad bar and halfway through my salad i found a roach in it. went to talk to the manager and his name is caden and he said and i quote ” do you have any witnesses that there was a roach in it and i said that i had showed it to the older cleaning lady and to my family and that he needed to go and check and see if there were any more in it, and he said it wasnt his problem. he was totally rude and unprofessional in his job and i will not be going back to that store after being a loyal customer for the last 10 years. yall are going to lose more customers if you dont start getting better managers and better hygine with yalls food. I want my money back for the boufey and if i dont get it back i will let all my family and friends know how nasty that store is and how rude your manager is and also how unprofessional they are to the customers. My phone number is (337)558-XXXX
My granddaughter ordered a Pepperoni pizza with pineapple on half on May 4, 2019 with the Rundberg location in Austin, Texas. When the pizza arrived it was a cheese pizza with pineapple. We called the Rundberg location to inform them of the wrong order. We stated once again that it should have been pepperoni with pineapple. They sent us another pizza but the problem was that it was the exact same pizza we got the first time. This time we told the delivery man to take it back and my granddaughter drove to that location. Once she arrived the manager was extremely rude, told her they would not make us another pizza, said that WE ordered the wrong pizza! When my granddaughter demanded her money back they gave her a refund but gave her only HALF of what she paid! I have been a loyal customer of Mr. Gatti’s for many years but that has definitely changed as I will NEVER order another pizza from this franchise.
Subject: Bring Mr. Gatti’s Pizza to Alamo, TX
There are at least five RV Resorts and one Country Club in Alamo.
1. Alamo Palms
2. Alamo Rose
3. Casa del Valle
4. Trophy Gardens
5. Winter Ranch
6. Alamo Country Club
I strongly recommend to bring Mr. Gatti’s Pizza to Alamo, TX. I like the all-you-can-eat, bingo game, group private dining area and the reasonable prize for the seniors. We usually go out every second Friday as a group.
People suggested reminding parents to supervise their children when getting their food. Sometimes young children forget their manners and stick their fingers in the food. People are concern of dirty fingers contaminating the food.
I hope the headquarters will consider of placing Mr. Gatti’s Pizza in our area so that we do not need to drive far to eat and enjoy other people’s company.
I know it is not hard to scout a potential location in Alamo. Just visit the area and conduct a feasibility study. I look forward to see Mr. Gatti’s Pizza in Alamo in the fall of this year.
I sent a comment once, but did not received an acknowledgement. I hope you received it.
Thank you for your time.
We are interested in open a gatti town here in our city how do we go by doing so please if i may get details thank you Shawn Adams
We are dying for a Gatti Pizza to open in Radcliff, KY. We go to Etown and eat there when possible but we would like to have one in our town. We are right outside the FT Knox Army Base and we have lots of retirees in the area plus several surrounding smaller towns that would enjoy having one closer then Etown. We love your food. Radcliff has the need definitely. No restraunts with a salad bar here and no eat in Pizza places except Pizza Hut. There are several lots for sale along 31W and more are opening up all the time. Please please please consider our town, we need a good family orientated restraunt. Freddies just opened up a restraunt in DEC of 2019 but we need your company here. We have enough hamburger places. Thank You
The town of Boonville, Indiana is unbelievably saddened to hear that our Mr. Gatti’s is closing. It is a staple in our small town!! If you were able to see all the Facebook posts and comments about the closing you would see how awful we think this is. If there is a way to save our restaurant, I hope you would look into it.