Fresh & Easy is a wholly owned subsidiary of UK giant Tesco. The chain started in 2007 when Tesco decided to move into the US market with a chain of small format stores in the Western US. The first three test markets were Las Vegas, Phoenix and Southern California.
By 2009, the company was losing a substantial amount of money.
In 2010, the chain announced they would be closing 13 stores temporarily.
As of 2011, there were 182 stores in Arizona, California and Nevada.
In 2012, CEO Tim Mason resigns.
In 2013, Tesco announced plans to pull out of the US market. The Fresh & Easy chain currently has over 200 stores and is reportedly for sale.
Fresh and Easy
Fresh & Easy is a wholly owned subsidiary of UK giant Tesco. The chain started in 2007 when Tesco decided to move into the US market with a chain of small format stores in the Western US. The first three test markets were Las Vegas, Phoenix and Southern California.
By 2009, the company was losing a substantial amount of money.
In 2010, the chain announced they would be closing 13 stores temporarily.
History
As of 2011, there were 182 stores in Arizona, California and Nevada.
In 2012, CEO Tim Mason resigns.
In 2013, Tesco announced plans to pull out of the US market. The Fresh & Easy chain currently has over 200 stores and is reportedly for sale.
INTRODUCTION
Oh what a sad day it was when I learned Fresh & Easy was closing in the United States! The company was very close to my heart due to the fact that had a community outreach program geared towards helping schools in the surrounding neighborhoods. I personally know this because I used to work in a school that was in close geographic proximity to the local Fresh and Easy. We had a day when all staff and teachers that wanted to volunteer came to the market after school. They provided every volunteer with a free T-shirt with a logo HERE TO HELP.
We had different jobs; hostess, guiding our parents around the store to allow them to find specific products, baggers, to help them bring products home and a table with a box outside the store to collect receipt. Yes the receipts; the store would provide a percentage of money raised during this event to the school. Also in regular days if you collected the receipts and brought them to the school the coordinator would take them to the store. I am not sure what the percentage they gave to our school was, but I know it was a great way to build community spirit and help the school.
That is why I was so sad when the stores announced they were closing! Not too many stores are able to or willing to help the communities they serve. To me it really set them apart from other stores and gave me an incentive to shop there, rather than go to a store closer to my home.
I represent a non-profit called Queer Life Space. We have attempted to close our account for months, but keep getting charged. I was told the account was closed and that you were going to get the dispenser, but no showed up for it and now you say we owe $300. We have been jerked around for months. Is the reason for this runaround and blatant incompetence because of the name of our organization, Queer Life Space? We have encountered it before, people who don’t like Queer people, so we are jerked around like your doing. Are you incompetent, or do you hate LGBT people? I am at loss as to how to close this account and what game you are playing. Close the account, we owe you nothing, and get your dispenser. If you continue to harass us and attempt to steal our money, then a larger discussion with the community about you and your practices would be called for.
Joe Voors
415-971-XXXXX
I went to store on cactus and Decatur to order 2juices. One Beet and one Kale. The lady (Elaine) went and got her supervisor (Kyle) and this Tool says he cannot omit cuXXXXbers from either drink? Until someone from corporate gives him directive??? Will someone with Authority please inform this “title” with zero people skills that people have different allergic reactions?! This was Saturday the 18th. It took Elaine 42 minutes to get two juices… and in between she made several sandwiches and refilled cream and failed to wash her hands and or change gloves once?! I will be contacting health department next! Nasty on top of terrible service?! Shame on you! It was neither fresh nor easy. I can see why so many are closed.
Im trying to file my taxes i still havent recieved my w2 does anyone kno Fesh and Easy employer id number?
Dear Beatrice Vicente,
The employees you ONLY GAVE LESS THAN 2 WEEKS notice that they no longer have jobs because 50+ stores are closing on April 3rd, would like to know about severance pay?
As Vice President, Director of Retail Operations its somewhat shocking you don’t have the professional and moral decency to provide this info.
I’ve been trying to call corporate office all day, not ONE person picked up phone.
Business 101 answer company phone!!!!!
It’s Friday 4:33pm, while dedicated loyal employees are working their last days left HOPING & PRAYING for some severance pay. Now, thanks to you Beatrice many of us will wonder and worry all weekend.
This morring i went into your store on Joens & Tropacania Las vegas n.v…It was 15 after 9am…Bought 7.97 And took 10.00 back in cash..A gril baged the few things…In leveing the store I forgot to take my ten out were they come out…At home 10 min. later I called the store to ask if they would check and see if my money was still their…The persn on the phone said she would check…After waiting 15 min.no one ever came back to the phone…Beings the store was empty when I was there…Im sure if you checked your camers you’ll find you have a employe That you need to keep a eye on…Thank You
I inadvertently put incorrect email. Correct one is: g**@gmail.com
Stephanie
My husband shops at your W.Indian School Road in Phoenix. AZ. sometimes three or four times a day. He recently, yesterday, bought your Fresh and Easy Raspberry Chocolate chip Ice Cream. I was looking forward to having some when I bit down on something hard. It was so hard in fact that it broke off a piece of my tooth! I quickly spit it out and tried to find out what it was. There were 3 pieces of black metal and plastic in it! I am in great pain now as it broke off down to the nerves of my tooth and the break is sharp and jagged and keeps cutting my cheek and tongue!
He had gone there to get a couple of other items and they expired that day. He asked why.they weren’t marked down like they’re supposed to be and was rudely told that person that does it doesn’t come in until midnight and he’d have
to come back then. It was freezing cold and raining and it was about 35 minutes to midnight so he asked if they could give him the markdown now. They refused and were ruder than rude to him. He called store when returned home and when he started to inquire about it, they slammed the phone in his ear! He called right back several times and no one answered! We also had bought a piece of salmon and ate half of it and a little later, about three or four hours, it was rotten. We only cooked what we ate and refrigerated other. How can you people justify charging $9 for a “fresh” piece of fish and it going rotten that quickly? We had to waste it and throw it away so we wouldn’t end up sick.
Would love to hear what you have to say and better yet, what you are going to do about it! We are both disabled and on fixed income and I cannot afford to get damaged tooth fixed. It’s NOT a little piece and
now I can barely eat!
Stephanie
We have taken the liberty to contact you in order to introduce our marketing company, and to cordially request that you direct us as to the next step to take, to be able to present our product and become one of your providers.
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the products that want to introduce to you are: Fleur de Sel (certified organic), Natural Sea Salt, Coarse Salt (NON GMO certified).
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General Manager
PH. (619) 287-1303
CELL. (619) 569-3570
San Diego, CA 92120
the receptionist is a c*nt
p.s. I go to the Frank Lloyd Wright store in Scottsdale.
LISTEN UP PEOPLE at Fresh and Easy!
I am tired of your stinking old products. I have brought back vegatables bagged which I tried to use before the sell by ndate and they were NASTY
Now today I was going to cook some of your white fish – IT STINKS! – I even bought ice for $1.99 – a huge bag to make sure it was fresh.
The only thing you have which is ok are some eggs I bought.
LET TESCO know that fresh and easy was never ever ever like the TESCO in UK.I am an ex- patriot. Very disappointed. I live in Fountain Hills and now have to wait until “DAVID” is back on duty on Sunday coming to call in to see him. You waste my money guys!!!
I’m dialing your corporate office phone number on a Friday 9:30 am pacific time. No one answers. Typical no one around to ask for help. Where do I send an employment verification form?
what’s happened? I go to your store @ 1835 Newport in Costa Mesa….and about 3x a week I buy the rustic loaf… it’s like 3ins. shorter in 3 days…it was dated 5/31 the day I bought. It like rubber! Your really losing a lot of your loyal costumers…use to love your store and am looking for somewhere else to shop
My husband and I frequent your Antioch,CA store on Lone Tree Way. We have been in several Times to the store before work to pick up lunch for the day, and none of the sandwiches, or breakfast food even, are ever put out when your store opens. Often I will see the French bread and dinner rolls being stocked! I can’t understand why they would prioritize stocking the store in that order! It seems to me that when the store opens the breakfast and lunch should be ready for customers to grab,buy, and go. We have spoken to the girls who work in the store , asking when they bring the sandwhiches and other items out and they stated basically they get them out when they get them out. They didn’t even offer to go in the back to find us our requests. The store should be easy! Meaning, ready for the customer when they open! To me, I would prefer the store to open later and be fully stocked than for you to advertise food that isn’t even available since the workers are only stocking dinner foods on the shelves!
We are very dissatisfied and are considering going to trader joes for prepared lunches instead of fresh and easy. Hopefully this can be addressed before the store loses too many customers like us.
I frequent your Hermosa beach location at least 3-4 times a a day I live across the street and it is my grocery store, after going to the strand to walk every morning I stop in and purchase the mark down on pastries to feed the homeless. Friday 4-18-14 I was in your store and had an issue with the coffee machine, that has been complained about for over 6-7 months, The machine somehow charged me for an espresso that I did not get, its charge was only a $1. She proceeded to tell me that I made the mistake and that I already got my espresso, I then showed her the receipt that I had already paid for the Espresso that was in my cup. Even after showing the problem that I had paid It was still proceeded with telling me that I already got what I paid for service especially from a place I go to at the same time as said 3-4 times a day. I am extremely disappointed with the quality of service I received at my neighborhood fresh and easy. I sincerely hope you can remedy this issue for me as I do enjoy going into your store, but did not enjoy being treated like I was today.
April 18th I had a confrontation with Dennis the manager in regards to an employee getting a small bag of ice, first of all why did he assume it was for me, then make a rude statement saying I told you that ice is not for your smoothies, what a lack of intelligence you do not make smoothies with ice, and if he paid attention what I buy to make them is Almond milk, Greek yogurt ,frozen strawberries and bananas. I told him he was Ass for assuming anything. I became friends with one of the employees there since I went in so often We had plans to go to dinner and celebrate my birthday, well that was ruined as well as me loosing a friend because she text and told me all the employees were giving her XXXXX. First of all the only three people in the store was Dennis another male and the female, how NOT professional of a manager to discuss anything with any other employee who was not involved, it is all hear say. To make this short, the Friend card and coffee machine is not adding up correctly and over charging you per shot you do not get and pay for, as the points likely excuse do you have the receipts? Easy way to brush you off and cheat you, how many people keep months worth of receipts when they put the groceries away?
Dennis also discriminated hiring me by me age. I asked him everyday I saw him if the were hiring and he said no, they have hired 3-5 people since, why did Dennis NOT tell me they were hiring?? This is going to the news paper as well as Better Business Burro, and I have the photos of everything to back it up.
I frequent your Hermosa beach location at least 5 times a week after going to the gym that is up the street. Today I was in your store and had an issue with the coffee machine, when I asked for help a young latin woman with dark hair and very dark eye makeup came to help me. The machine somehow charged me for an espresso that I did not get, its charge was only a $1. She proceeded to tell me that I made the mistake and that I already got my espresso, I then showed her the receipt that I had already paid for the steamed milk that was in my cup. Even after showing her that I had paid she still proceeded to tell me that I already got what I paid for. Finally she reset machine snatched the receipt from the machine gave me a dirty look then walked away without a word. Next she proceeded to tell another employee how rude I was. I have never had such horrible customer service,especially from a place I go to at the same time 5 times a week.
After all this I said to your employee, who would not give me her name, that I wasn’t try to get a free $1 cup of espresso and that all she had to do was look at me receipt. Still she says to me “well that’s the way it is” offered no apology or any type of remorse for her actions at all. What she did was to take this second opportunity to be rude to me again. I am extremely disappointed with the quality of service I received at my neighborhood fresh and easy. I sincerely hope you can remedy this issue for me as I do enjoy going into your store, but did not enjoy being treated like I was today.
04/12/14
Essam Gharibeh
310-947-XXXXX
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4604 E. 48th Street
Vernon, CA 90058
Appointment Request:
Hello
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barbara.shenson@pastrysmart.com
http://www.pastrysmart.com
650-255-8088
1100 South Amphlett Blvd.
San Mateo, CA 94402
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Hello,
On November 2, 2013, I was stuck by a needle which was found inside of a package of Southern Blend Greens purchased by the Fresh and Easy store in Torrance, CA. I have reported this incident TWICE on-line and have yet to receive the attention required to resolve this matter. I have been a loyal customer for years and am very displeased with the treatment I have received to date. I will be taking my business elsewhere and will also be investigating my options in making the public aware of such sub-standard and dangerous food products from your stores.
I hear you – I bough a Fresh/Easy Meatloaf and Mashed Potatoes meal many months ago. 3/4 of the way through eating it I became aware of several small holes punched in to the side of the plastic container. By several I mean like 6. To me this means the food I just ate was compromised in some way. I reported this to Fresh/Easy corporate offices and got poor reception and attitude. I was promised follow up which never happened. When I would call back every week to see if they could tell me if they found out what happened and if I have cause for concern, they had no news and would just say they were still looking in to it. Seriously – it takes you all over a month to figure this out? They NEVER called me back and began to ignore my requests for follow up. This company DESERVES the direction it is now headed. It is no surprise they are going out of business because they have ZERO concern for how they treat customers or how safe their products even are for the public. Good riddance F/E
Thank you for taking the time out of your busy schedule to let me discuss my products with you. We import our products from China, Mexico and Bakersfield, CA, thus passing the savings to our customers. We are one of the largest produce importers in Los Angeles and some of our customers include: Restaurant Deport, 99 Cent Only Stores, 99 Ranch Markets, Big saver, Northgate Markets, Cardenas Markets and Jon’s Markets. I would love to start providing you with our superior products. If you have any questions, please do not hesitate to give me a call.
Garlic, Ginger, Shallots, Specialty Produce
Organic and Conventional
Fresh, Packaged, Peeled and more!
Our Blue Book Number is #189506
As a member of the workforce at EDD we were trying to find your website for HR and Corporate but could not until I had to search other database. You corporate visibility needs to be more transparent. We have clients that have worked for one of your offices and has not been paid or assigned for work in three months. What are you doing about issues like this?
Hello ,
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johnadams@simplykale.com
SimplyKale.com
Edesia Enterprises, Inc.
272 S Los Robles Avenue
Pasadena, CA 91101
FOB – Upland CA
FD ID 46 221 3172