Fox Rent a Car was founded in 1989 in Los Angeles, California. The company operates a chain of car rental sites at most major US airports, as well as in Brazil, Canada, Costa Rica, Curacao, Iceland, Jamaica, Guam, Mexico, New Zealand, Puerto Rico, Saint Maarten, Trinidad and Tobago, and Saint Lucia.
The company was started at the Los Angeles International airport by three friends who wanted to offer travelers a discount car rental service. The company started off with 6 new Nissan Sentras. There are now more than 20,000 vehicles, offices in 115 locations and in 33 countries around the world. The company is still privately owned and operated. In 2013, the company had annual revenue of $205 million.
Fox Rent a Car executives have stated that they have considered acquiring smaller rental companies, but haven’t yet found the “right” one. Company headquarters are still located in Los Angeles, near the airport.
Fox Rent a Car
Fox Rent a Car was founded in 1989 in Los Angeles, California. The company operates a chain of car rental sites at most major US airports, as well as in Brazil, Canada, Costa Rica, Curacao, Iceland, Jamaica, Guam, Mexico, New Zealand, Puerto Rico, Saint Maarten, Trinidad and Tobago, and Saint Lucia.
The company was started at the Los Angeles International airport by three friends who wanted to offer travelers a discount car rental service. The company started off with 6 new Nissan Sentras. There are now more than 20,000 vehicles, offices in 115 locations and in 33 countries around the world. The company is still privately owned and operated. In 2013, the company had annual revenue of $205 million.
Fox Rent a Car executives have stated that they have considered acquiring smaller rental companies, but haven’t yet found the “right” one. Company headquarters are still located in Los Angeles, near the airport.
History
I am rented a car from FOX SNA John Wayne Airport location. I rented for travel to San Francisco on May 8, 2020. While crossing the Bay-area Bridge, the toll station had no person to collect the toll due to COVID restriction and the signed said “toll will be mail to you.” Since this was the rental car, I did not receive any toll charges in mail. Upon delivery of the car and subsequently twice I inquired to FOX SNA rental place for making payment. Both times I was told by the FOX representative and Supervisor that I should wait to receive charges in mail. I received FOX mail on May 29th, 2020 when I called the SNA office questioning on why am I charged $15 additional to toll charges when this was a Pandemic event cause and TOLL STATION WAS CLOSED. This is NOT A TOLL VIOLATION. Even the Bay-area website recognized Pandemic and lack of personnel at the bridge to collect fees and their website also goes further and waives all penalties and charges exception to regular fees to be mailed in. $15 Administrative fees charged over the base $6 toll fees. This is ridiculous. Why they should collect $15 fees when this was due to Nationwide problem and also acknowledged by Toll-Authorities. I have appealed. Lets see if the corporate people are conscious of customer complaints and NEEDS.
Made a reservation for a full sized suv, Explorer or similar. When I arrived there were no full sized suv’s available, so they put me in a Ford Fusion and said that they would give me a refund or voucher upon returning the vehicle. I woke up to bring the car back. I placed my bag, a return to go to Target, in the trunk. After returning the car and leaving, I realized that I forgot my bag in the trunk. It was less than five minutes after I left so I called to let them know I would be returning. The lady that answered the phone said that they would check the vehicle and give me a call back. She called back before I could make it back, and said they did not see anything in the vehicle. I was furious, I talked to the manager once I arrived and we checked the car again with no success. I told him that someone had to have stolen it, it has the receipt in the bag so of course they can return it for cash. He was very nonchalant about the whole situation and just walked off after saying “we looked”. Very unprofessional and ghetto. The cars are all damaged, and in need of service. I would only use this place again as a LAST resort because of the prices. But, the cost of my STOLEN item, cost me more than the rental.
Fox has lost a customer! Sad that they cancelled a confirmed reservation that was due to a delayed arrival of my flight! Nowhere is it mentioned on the confirmation reservation letters that I printed from my computer that if a delay occurs that the reservation will be canceled this company leaves you high and dry and then offers to Mremake a reservation at a rate that’s exorbitant. They do not honor the reservation! They trap you ! The care they offer is zero! Please avoid this company!
Due to a family medical/health related issues I had to extend my visit in Chicago. I contacted my flight booking agent to book a new car rental. New reservation made online with Fox. When I arrived for pick up found out Fox tac on additional $400. When I question the additional fees the representative began rolling her eyes and stated I should have read their policy before booking through a third party agency. I then ask her to return my credit card and driver’s license and requested to speak with a manager. A person named Jasmine Robinson presented herself stating she was the floor manager. Both representative were Rude, unprofessional and lacked customer service skills and training required to work in the public arena. I will NEVER EVER RENT A CAR from FOX. This was by far the worst car rental experience I have ever had.
Rented a midsize sedan at Oakland International Airport at around 11:00p.m.. Given a hybrid Ford Fussion. Nobody showed where the vehicle was. Nobody showed how the vehicle works. By the time I got it running, it was almost midnight. Five miles down the road I had a flat. Found out there was no spare tire Called services, showed up after over two hours of waiting. Suggested I should check in Oakland though I was going to Vallejo,CA. Told it won’t be fixed till the following morning. The next morning replacement did not showed up until 10:00am. When I returned the vehicle the attendant give me so much problem that I missed the flight. Ending up paying extra to get rebook for next flight. I should get reimburse for all this inconvenience and expenses.
I booked a Fox vehicle rental via Southwest Airlines a few weeks in advance of a recent trip. When I went to the Orlando location to pick up the vehicle, the customer service agent was extremely rude. She refused to rent me the car, stating that cars are not allowed outside the state of Florida, and I was planning to go over the state line. I tried to tell her there was nothing stating this anywhere in my reservation. She coldly said “well it’s on our website.” Because I booked via Southwest, I never saw this policy stated anywhere. I attempted to explain this, but she didn’t want to give me the time of day, offered no apology nor any possible alternative solution. I was left to scramble to find alternative transportation for a long-planned important trip. I re-checked my reservation later that day and there was nothing anywhere stating the in-state policy . I will definitely never consider using Fox again and will inform others not to, either.
Rented a lemon in May for 18 days. Day 5 in Los Angeles, transmission problems, tire problems. After wasting hours trying to talk to anyone, finally got someone who assured me they would exchange car. Went to Burbank airport to exchange, they had nothing, offered to drive to LAX but they had nothing there either. Returned car, rented from Budget for remaining 12 days, Fox refuses to credit me for the 12 days after I returned my car. Ripoff city.
Horrible company, I will file lawsuit. Really despicable. Shame on you Fox
I rented a car in Oakland and drove down the coast to Orange County with my husband. The air conditioner in our car did not work properly. Not a big, it happens. What was a big deal is the lack of customer service we received. I spent two days of our trip calling the customer support line and the roadside assistance line to get help. I waited on hold for 30 minutes each time and then the automated attendant would say “we are experiencing a high volume of calls” and then it would hang up on me. I tried calling for two days and finally gave up. When we dropped off the car I was told they could not help me regarding getting some type of refund for the car not working properly and that I would have to call the corporate office. Same situation. Long, long, long hold times. Once I got through to a customer service rep, I was bounced around from representative to representative until finally someone told me that they could not help me. I gave up and decided my time was worth more than the money I would get refunded. The icing on the cake is that I got a toll invoice (even though I had my transponder in the car). I’m being charged the toll + $15 for administrative cost. I tried calling the Fox Toll and Fines customer service number during business hours and the automated message said it was after hours and that I would have to call back during regular business hours. Really? I was calling during regular business hours.
The best part about all of this is that while waiting on hold for hours, I had to listen to a recorded message over and over about how customer service is their #1 priority.
** DO NOT RENT FROM THIS COMPANY. THE MONEY YOU SAVE IS NOT WORTH THE HASSLE **
BOYCOTT THIS A-HOLES BIGGEST RIP OFF IN CAR RENTAL BUSINESS
NEVER EVER RENT CAR FROM THIS MOTHERF-ERS AGAIN
Hi
We rented a car from san Diego Airport with Fox through Expedia. The car was a Jeep 4 doors and the duration was from the 21 June to the 9th of July .
I called your services few days in advance to make sure about the derail of the reservation , type of car and all the detail regarding the payment and everything seems fine so far.
Once at the your airport rental location the agent tried desespertly to convince me to upgrade to bigger car with 7 sits in exchange of extra money although that explained to him nicely that this was not requirement for me . When he noticed that i was not interested at all, he told me all of a sudden that my reservation shows a 2 doors jeep only.
My 5 year son and 7 years daughter and my wife where very tired after a 10 hours flight including a one stop. Giving the circumstances i just give up and accepted the 2 doors jeep although i was 100 % sure about my reservation. I can forward the email confirmation if necessary .
Now when we came into the payment this time the agent told me that i have to pay for the coverage because my master card doesn’t cover me in California. That was for an extra 370 $ for the coverage. I was surprises; i explained gently to the agent that this is not the first time that i travel to the state and to California especially either as a tourist or with my business and that use the same card. I always rent a car and never been asked to pay that extra. His world was : <>.
The agent was firm and that seems weird to me.
When asked him to call a manager he says that he is the supervisor and no manager was there at moment to talk to us .
I honestly don’t know what we did to deserve that service. I don’t see any explanation to that.
My only explanation is that you agent noticed that we were tired and tried to use that weakness to get me pay extra money.
Or that that might has something to do with me or with my origin ?
I asked him to cancel because i don’t like someone manipulating me with lays and using my weaknesses to get what he wants.
I picked a taxi to my location. I spend the whole afternoon calling to activate my international line and to get to your customer service to have an explanation .At the end i was able to speak with one of the managers. This gentleman gives me right, because i was right, and ask me to come and get my car. Witch i did.
Now from my side :
• I spend money on taxi to go to the hotel and to get back to your location.
• I activate my international phone line to be able to speak with you on that day (i’m from Canada).
• All my family and me where frustrated and paid the price of someone trying to get money illegally from us.
• I wasted one day of my vocation trying to talk to the right person on the phone, instead of enjoying my holydays.
And more important than all of this above, i know that FOX doesn’t deal with its customer that way this all against your culture and values, both you and i need to hear an explanation from your agent ?
By the way i just received a satisfaction survey from expedia , i didn’t reply to it . I want to hear from you first .
Thanks
The Agent name is RUDY G.
My Name is TIHHI ADIL
My reservation info :
Nº d’itinéraire
7440175010303
Confirmation
NEXP4BDE9C
Rented a car in Phoenix. Spent 2 hours waiting in line then another 30-40 actually waiting on vehicle, said it was being washed and fueled. Finally got vehicle was caked in mud and was filthy inside. Ridiculous
One of the worst nightmare experience. Booked on line- paid and balance due upon pick/up.Upon arrival the due amount went from several hundred dollars to over $1,OOO,OO. Wow, from one quote to another, a huge difference in prices…to name issues with the company….
I am with Northstar Judgement Recovery. We have a garnishment filed against one of your employees. I need to know the status of the garnishment.
I can’t leave any info on the email, due to privacy laws. So, please call me at
801-610-XXXX.
Sincerely,
Kandis
Re: file # 150533
Fox Car Rental really SUCKS! First I was quoted one price through Orbits get to the rental site only to be charge more and a deposit no one told me about. Customer service at the rental location really SUCKED and when asked to speak with two different supervisors one just look at us and the other wouldn’t come out of her office. To the clerk to give us a $20.00 credit which out exit bill didn’t reflect. Las but not least the vehicle was NASTY as hell! the back of the SUV looked like grease and dirt had been poured all over the back door. So Fox as a veteran I will spread the word DO NOT USE FOX RENTAL CAR for the following reasons: Very, very poor customer Services, nasty cars, no one will work to help you resolve an issues, they don’t give military discounts, they don’t answer the phones when you call and they treat their customer like s**t!
I rented a car from the Montego Bay, Jamaica location. Upon my arrival , I was told that a $500US deposit is required which I paid. Upon me returning the car I was told that I would receive my deposit within 4-7 business days. That timeframe has been exceeded and I still have not received my deposit. I have attempted to contact the office several times and have been repeatedly told that the manager isn’t there.
I would like a prompt response to me request and my deposit back or I will be pursuing legal action. Thanks.
hello .mr allen rezapour(ghamcheh) ilike talk to you my mobil no is 0938085XXXXX thank you
Fox
Compact – 2 or 4-Door Car
Fort Lauderdale (Fort Lauderdale – Hollywood Intl.)
Map and directionsOpens in a new window
Reservation dates
Nov 27, 2017 – Dec 16, 2017
Itinerary #
7307979862088
Confirmation
NEXP348786
Hello, Rented above car through AARP. Got the lowest price I could find. Get to Fox Rental in Ft Lauderdale, the agent who was very nice told me “I can upgrade you to a “better” car for one half the price. It will be $8/day more”. I had been up since 5:30 am traveling from SF, listened to him. For some reason I agreed. Much to my surprise, this was not an upgrade. It is a dinged up car with burn hole in driver’s seat, does not even have blue tooth. Most basic car I have experienced in YEARS.
1) people make reservations for reasons, if they want more they will ask
2) counter agent should not be selling exhausted old people “upgrades”
3) there are no upgrades in this car- you should be paying me to drive it
4) The charge for the upgrade needs to be removed before I return to airport
5) AARP needs to know about this practice is this is your standard
Thank you for helping me.
BR