The Ford Motor Company was founded in 1903 by Henry Ford with money from 12 investors. The company produced a few cars per day at their Mack Avenue factory in Detroit, Michigan. 
In 1908, Ford introduced the Model T. This was the first vehicle to feature a removable cylinder head on the engine. 
In 1922, the company purchases the Lincoln Motor Company.
In 1930, the Model A was introduced. This was the first vehicle with a safety glass windshield.
In 1941, the company begins producing Jeeps for the US military. Consumer car production does not resume until 1945.
In 1956, the company goes public. 
In 1987, the company acquires the majority of shares in Aston Martin.
In 1989, Ford acquires Jaguar. The company would sell Jaguar and Land Rover in 2008. 
In 1990, the company introduces the Explorer.
In 1992, the company buys 50% of Mazda.
Today, Ford is the 2nd largest US carmaker and 5th largest in the world.
The electric scooter company, Spin, owned by Ford, was introduced outside the US in February 2020, first in Germany, with the UK being the next target.
In order to curb the spread of the coronavirus, Ford announced that it was suspending all unnecessary company travel as of March 3, 2020.
Ford Motor Company still maintains headquarters in Dearborn, Michigan.
The Ford Motor Company was founded in 1903 by Henry Ford with money from 12 investors. The company produced a few cars per day at their Mack Avenue factory in Detroit, Michigan.
In 1908, Ford introduced the Model T. This was the first vehicle to feature a removable cylinder head on the engine.
History
In 1922, the company purchases the Lincoln Motor Company.
In 1930, the Model A was introduced. This was the first vehicle with a safety glass windshield.
In 1941, the company begins producing Jeeps for the US military. Consumer car production does not resume until 1945.
In 1956, the company goes public.
In 1987, the company acquires the majority of shares in Aston Martin.
In 1989, Ford acquires Jaguar. The company would sell Jaguar and Land Rover in 2008.
In 1990, the company introduces the Explorer.
In 1992, the company buys 50% of Mazda.
Today, Ford is the 2nd largest US carmaker and 5th largest in the world.
The electric scooter company, Spin, owned by Ford, was introduced outside the US in February 2020, first in Germany, with the UK being the next target.
In order to curb the spread of the coronavirus, Ford announced that it was suspending all unnecessary company travel as of March 3, 2020.
Ford Motor Company still maintains headquarters in Dearborn, Michigan.
Hello, dear friend
I am a Saudi Arabian resident, our dealer brought us, we have now Ford Ranger 2.0 Bi-Turbo Wildtrak 4×4 AT 2023 deiseal lift side driver, but they are not full option, like the one you have, an example: surround cameras , performance led head light and rear lights are different, therefore is it possible to get one from you directly for export to Saudi Arabia.
Thank you for your concern and help
sincerely Fahad Albarhomi
feb87@ hotmail.com
I have a 2020 Ford F450 that has many defects from the factory. I initially contacted the Ford Customer Service line to get repairs done with the 3 year bumper to bumper warranty with case number 36995147 but the dealership is saying the defectives are out of warranty. I contacted Ford Customer Service again on 7-8-2022 and now they said I would have to take it back to the dealership and let the dealership do an analyst on the defects that came from the factory. I think I’m getting the runaround from Ford Customer Service and the Dealership wanting to contact Ford about my issues. Some defects were found by me but all the other defects were found by a friend of mine that works as an inspector at Ford Motor Company and explained to me the rework done to the truck and items that required repair that got missed from the factory or still require repair. I’m taking my 2020 F450 back to the dealership on Tuesday 7-12-2022 to play the Ford Motor Company games. If I don’t get a response soon, I plan to report this to the Better Business Bureau and the local TV stations in Kansas City, Missouri since it seems quality is NOT JOB ONE anymore at Ford Motor Company and the “Bumper to Bumper” does not mean anything anymore once they sale the vehicle to you.
I have ask for a reimbursement for service done on my 2010 F-150 the customer service center provided a case # which i come to find was a false number they were only getting me of the phone. The amount is $164.49 for relocating the fuse for the fuel pump per FORD the recommends to do this a kit was sold from ford. My concern is why it is not a recall item i was told it has to be an emergence. My statement to them was no power and no control is not an EMERGE ? I feel if FORD knows of the problem and offer a fix why are the not pay for the mistake Customer service is far from that.only double talk hoping the caller hangs up. I own two F-150 I feel that i should get rid both trucks. If this how ford stands behind their products.
I own a 2016 Ford Fusion which I purchased used in 2018, from an out-of-town Ford dealership. Since purchasing this vehicle, I have had Crossroads Ford of Sanford, NC (my home town) change the oil and rotate the tires. It simply made sense to have the work done locally and not drive to another town for said services. With the exception of Crossroads Ford being difficult to deal with in scheduling oil changes, I have had no trouble with them.
Three weeks ago we scheduled an appointment to have the oil changed and the tires rotated and we arrived fifteen minutes early. After nearly an hour, I asked the service representative what was taking so long and she told me the lug nuts had swollen and they were having trouble getting the wheels off.
I helped rebuild a 1950 International truck engine in the summer of my thirteenth year and have spent the last fifty plus years working on my cars, trucks, and trailers. This is the first vehicle I have owned that I used a dealership to service because I am 71 years of age and the vehicle is under warranty. In all my years of vehicle maintenance, I have never heard of swollen lug nuts, mush less seen any, but Crossroads Ford told me the lug nuts needed replacement (at my expense) because they had swollen and were no longer usable.
Crossroads Ford is a multiple automobile dealerships company owned by one family in Cary, N.C. I wrote the owner, expressing my concerns about what his dealership in Sanford was telling me, and was shocked at the answer his office gave me. A quiet voiced woman called me to tell me the “swollen” lug nuts were installed at the factory and it was the factory’s responsibility to resolve my issue.
Lug nuts DO NOT SWELL! The problem is with the mechanic and the torque he/she uses to secure the lug nut onto the hub. Most modern vehicles use lug nuts with chrome or polished aluminum “caps ‘ pressed onto the steel lug nut. The caps cannot stand much pressure and will shift on the lug nut when excess pressure is used. When the caps shift, the flat side of the cap moves over the pointed “edge” of the steel lug nut under the cap, causing the wrench to stick and destroy the cap. This seldom happens when you install the lug nuts by hand, but is, apparently, commonplace when air wrenches are used. Since Crossroads Ford is the only service center to rotate my tires, they are also the only service center to have caused the damage to the lug nuts. My wife and I are left with a Ford that cannot have the tires removed without destroying the lug nut caps and Crossroads Ford accepts no responsibility for the damage. To add insult to injury Crossroads Ford damaged two of the wheels while trying to remove the lug nuts with their power tools. I am left with around $100.00 for “capped” lug nuts and another $150.00 plus for each damaged wheel.
For my next vehicle……hello Honda, Toyota, anyone but F.O.R.D.!
I purchased a certified pre owned F350 XLT Lariat from Big Star Ford in Manvel, TX in 10/18. At delivery of the vehicle I was informed the vehicle had to have a battery put on a battery charger and the dealership would take care of any further issues with the battery. The battery started giving me problems less than 30 days after I purchased the vehicle, so I returned to the dealership and true to their word they replaced the battery without question. Fast forward 7 months and the replaced battery started giving me starting issues. I took the vehicle into Mac Haik Ford for a oil change and to have the battery tested. The battery tested defective and I was informed the battery would need to be replaced. When I inquired about the warranty on the battery, I was advised the battery was under warranty but because Big Star Ford replaced the battery and I was not charged, the warranty did not apply to me. After much conversation, I paid for the battery with intentions to take up the issue with Ford Customer Relations. Numerous calls were made to Ford and I was transferred to overseas call centers which were of absolutely no help due to language barriers. Several calls that did go to US call centers resulted in me being told that per Ford policy the battery warranty would not be honored. I finally spoke with Mr. Scott Johnson in the Houston call center and he started a case for me that was forwarded to Ms. Ebony Shackleford for resolution. After approximately 2 weeks, I was finally contacted by Ms. Shackleford and advised that Ford would be reimbursing me for the cost of the battery. After several more weeks of waiting for my check from Ford, I contacted Ms. Shackleford and was informed that Ford does not make payments to their customers and that the payment had been sent to Big Star Ford and that they would be sending me a check. I again reminded Ms. Shackleford that I had purchased the battery at Mac Haik Ford not Big Star Ford but at this point I didn’t care who sent me a check. After several more conversations and non returned calls from Ms. Shackleford, I requested to speak with her supervisor. I was then contacted by Ms. Danielle Edmond, who stated she was Ms. Shackleford’s supervisor and that Ms. Shackleford was no longer a Ford employee. After once again explaining my case, I was assured by Ms. Edmond that she would get to the bottom of where my payment was at. Again several conversations with Ms. Edmond, numerous non returned phone calls and still no payment received. On 09/30, I spoke with a warranty clerk at Big Star Ford and she had no knowledge of a reimbursement payment for me from Ford. On 10/01, I spoke with a warranty clerk at Mac Haik Ford and as soon as I mentioned my name she recognized my name because she had been trying for several weeks to resolve several payment issues with Ford so she could write me a check. I was informed that when Ford fixed the issues in questions she would send me a check. Numerous attempts to contact Ms. Edmond or anyone that could be of assistance on 10/01, were met with the usual answer of “we have to take a message and Ms. Edmond will contact you when she returns”. I have been dealing with this issue since the purchase of the battery on 08/03/19. I still have not received a satisfactory answer to my simple question of why Mac Haik Ford did not honor my valid warranty in the first place.
At this point, the reimbursement of $163.00, is nothing compared to the frustration and time spent trying to get a reimbursement that I still have not received. I have been a loyal Ford customer and my current vehicle is my fourth SD diesel truck that I have purchased. Over the years I have watched Fords level of customer service steadily decline and numerous minor complaints have become serious frustrations. If Ford is happy with this level of customer service, I do not believe that I will buy another Ford product in the future and if I cant stand behind a product I cant recommend that product to anyone I talk to. At this point I would appreciate and feel I deserve a call from a senior leadership person at Ford. My case # is 24005456, feel free to call me.
Tracey W. Martin
Good Afternoon, I would like to share my Pacifico in Philadelphia Pa experience with my daughter vehicle. I scheduled an appointment for service so I could check my engine light that on and replace 2 hoses in the rear of my car that were leaking and also an oil change. I was told I would need an diagnostic for the check engine light and a diagnostic for my coolant leak! At first I thought why diagnose the coolant leak when I only needed to replace the hoses to the heater core?? So reluctantly I agreed. Later when my advisor came back with his recommendation that I replace the Auxiliary heater core and hoses that it was corroded and needed to be replaced!!! Well keep in mind that I visually check the hoses before I came in and for what I could determine it only needed claps and hoses. I told my advisor again just to replace the hoses and he reply that if they just replace the hoses they would not be liable because the heater core was SO Corroded. So I decline to have the heater core and hoses replace because I was not ready for another healthy expense at this time(@$650.00). So I went to another repair shop and had my hoses and claps replace with no DIAGNOSTIC. So what you think happen from all of this. Well the heater core was not CORRODED and there is no leak. Imagine That.(@$20.00) my other repair work was fine but in my opinion Pacifico Auto Group should be held accountable for unfounded service! I’m wondering did they even look or handle the hoses. If only goes to show when you trust your repair shop they can gouge you up!! They should offer better service and advice. Apparently Not. i sure hope this is not common practice at Pacifico. YOUR CUSTOMERS DESERVE BETTER. We spend good hard earned money with you and not to be possibly duked. SMH Truly Exhausted n thx for listening
R Parrott
Ps: After 2 weeks the car is running fine.
my son has a 2014 ford focus that we bought him. at the time i had no idea that these cars had bad transmissions. the car is a salvaged title due to being stolen and driver side damaged. no structure or any further damage besides the side. my dealership will not fix the transmission because of the salvaged title. i knew that some warranties would not be covered because of the salvage title. i get it. but what i dont get is that this is a ford known problem and admitted problem which the salvage title has nothing to do with. i would get it if everyone that has a focus did not have the same problem. i would pay for it. but since this is a known issue and one that is not caused by a accident why wont ford fix it? i called the home office and that person after giving my vin number said just take it in so the problem can be verified and no problem. Now its a problem. like i said this is not due to a accident this is due to a bad transmission that for has issued a extended warranty on because they know it is bad. so they are using the accident to not fix the car which is sad since a accident cant cause the problems we are having. this is a shame. i have 3 fords and have only owned fords, but turning your back on a car with a issue that you know is your fault because you have found a loop hole is shameful. if this was caused by a accident i would pay for it, but this is a ford mistake not a salvaged title problem.
new 2018 edge purchased 12/18 5000 miles now been in ford dealer 6 times front end parts replaced 2 oil leaks had to remove motor now still noise problems I miss my chevys
I will answer myself they don’t care when you think you are sending something to CORPORATE it Don’t go there
I have to Take Back my statement, Ford did all right by me,it took a while ,but worth it Thanks t
I took my 2015 ford explorer to Lebanon ford to get a recall done along with fix both front door panels where they were separating at the top by the window. Lebanon ford informed me that this was covered under an extended warranty program since its a known problem. I dropped my car off to them the week of july 4th and picked it up Wednesday, the day before july 4th. Due to my work schedule I had to pick the car up after business hours this day. The next day I inspected the work done and was very disappointed. not only was there grease on the edge of my drivers and passenger seats but there was grease on both door panels on both arm rests. you could actually see the hand prints with grease on the arm rests. On the drivers side door panel exactly where the grease prints were the door panel had a split in it and vinyl was bubbling where it had come un glued where the technician obviously did not take caution when either taking the door panel off or reinstalling the door panel. Also on the passenger side the same bubbling was occurring exactly where the grease hand prints were. I called ford and they told me to bring it in. In the mean time my wife had to drive the car to work and to avoid the grease getting on her cloths I had to clean the grease from the drivers side door panel and seat. I did not get pictures of this thinking that ford would stand behind there work. So after my wife and I take off work early to take the car to ford, once at ford the service tech took pictures and said they did not need to keep the car. This information would’ve been nice to know before we took off work to leave the car there. The service tech (Jeremy) sent the pictures to ford and I received a call back 2 days later saying ford denied the claim. He also has pictures of the greasy hand print on the passenger side door panel. After going back and forth for days, they finally agreed to fix both door panels. Again we had to take off work to get the car dropped off. Once I received a phone call saying the vehicle was done, I took off early again to drive there and look at the repair during business hours so if there was a problem it could be addressed then. when I get there I notice the split in the arm rest was fixed but the bubbles in both arm rests where the vinyl came unglued was NOT fixed. I asked to talk to the manager and a guy named Jason came out and said he was the service manager. I explained to him that the car was not given to ford in the shape he was giving it back to me. I show him the original receipt where there was NO documentation stating there were problems with the door panels when I dropped the car off, which this is protocall whenever a car is worked on it should have documentation showing the problems so ford doesn’t get blamed. The manager said that they don’t have the time to document stuff like that. I said I want me door panels fixed and that I wasn’t excepting the car in this condition. he said that Lebanon ford was done with the repair and they are not fixing anything else. I explained I did not drop the car off in this condition and showed him the grease print on the passenger door where the bubbling has occurred. he said he did not see how that had anything to do with the bubbling and he was not doing any more repairs on my car. This is absolutely unacceptable how the customer service is handled at Lebanon ford. not only did it cost me multiple hours of vacation time wasted at my job but it also it now going to cost me $1000 dollars to buy new door panels and have them installed when they were in perfect condition on the arm rests before ford performed the extended warranty. It is the worst experience I have ever had and I have been a ford owner for over 20 years. if this is not resolved I will never purchase a ford again and I will spread the word to as many people as I can how ford has treated me and the lack of caring from the employees.
Bought a brand new Ford Transit Connect Wagon XLT 2019 on June 22. On the 4th of July my check engine light went on. Took my auto to a dealership to have it look at on the 5th of July. Well when I got to the dealership the light had gone out and they couldn’t get any reading. On the 9th of July my light went on again I return back to the dealership. Several phone calls and emails back and forth. Long story short my Ford Transit is still at the dealership to this day waiting for parts ( Aug. 7 2019 ). I have since made a payment on my auto and another due the end of August. I’ve been told by the dealership maybe my part might come in by August 21. Making payments on a car that Ford has had longer then I’ve owned it. They have given me a rental but that not the point. I bought a new car but Ford has it !!! I guess they just don’t want to let go !!!
This morning I visited a Ford dealer on Broad Street, Richmond, Virginia. I had paid up front for free oil changes, which I have received from Sheehy Ford in Chesterfield County. Several trees fell into my home and I was forced to stay at a hotel, where I am now residing, which is close to Broad Street. When the service was completed, I was asked to give them $54, to my shock. When I explained that I am a VIP Club member, the cashier said she knew nothing about this and that this was an independent dealer who will not honor my VIP status. No one had told me this before. I want to be reimbursed.
DON’T EVER BUY A FORD OR GO TO A FORD DEALERSHIP FOR REPAIRS. THEY WILL RIP YOU OFF. I AM 65 ON SOCIAL SECURITY. I BOUGHT A FORD ESCAPE FOR MY DAUGHTER TO GO AWAY TO COLLEGE 5 YEARS AGO. IT HAS 62,000 MILES. THE CAR STOPPED RUNNING, GOT TOWED TO FORD DEALERSHIP. THEY TOLD ME $175 FOR DIAGNOSTIC. THEN THAT IT WAS MOST LIKELY THE TIMEING AND IT WOULD BE $1200 FOR LABOR TO GO IN AND FIX IT. AND THAT THERE WAS ABOUT A 1 PER CENT CHANCE IT WOULD BE SOMETHING ELSE. SO I HAD NO CHOICE AND AGREED THINKING IT WOULD BE FIXED. GOT A CALL SAYING THE TIMING BELT BROKE AND DAMAGED THE MOTOR AND I NEED IT REPLACED FOR $7200. I ONLY GET $1200 A MONTH TO LIVE ON. CANT PAY THAT. SO I CALL BACK TO VERIFY THE PROBLEM. THE CAR IS NOT EVEN IN THEIR COMPUTER SYSTEM. I TALK TO SERVICE ADVISOR AGAIN. NOW HE SAYS THE TIMING “CHAIN” SKIPPED AHEAD ON THE GEARS AND CAUSED DAMAGE BUT HE DOESNT KNOW HOW MUCH DAMAGE SO THEY JUST PUT IT BACK TOGETHER. NO PHONE CALL TO ME TO ASK IF I WANT TO TRY TO FIX THE DAMAGE. I HAD TO CALL MYSELF TO FIND OUT WHATS GOING ON WITH THE CAR. I ALSO FOUND OUT THE CAR DOES NOT HAVE A CHAIN. ITS A BELT. AND I SPECIFICALLY SAID ” SO ITS THE CHAIN, NOT A BELT?” AND GUY SAYS YES A CHAIN. ITS NOT A CHAIN. THIS CAR HAS A BELT. SO IVE TALKED TO ALOT OF DIFFERENT PEOPLE AT DIFFERENT DEALERSHIPS AND TO A MAN WHO USED TO WORK AT A FORD SERVICE DEPT. EVERYONE SAYS THIS IS NOT RIGHT. THAT THEY DON’T THINK THEY EVEN LOOKED AT THE MOTOR. THEY ARE TRYING TO SCAM ME BECAUSE IM AN OLD LADY. THE CAR IS ONLY 2,000 MILES OVER THE WARRANTY. SO NOW THEY ARE SAYING TRYING TO FIX THE TIMING WAS DIAGNOSTIC AND I AGREED TO PAY $1375 FOR DIAGNOSTIC. I AGREED TO PAY FOR IT TO BE FIXED. SO THEY WON’T LET ME HAVE THE CAR TILL I PAY. IM NOT PAYING. I DON’T HAVE THE MONEY TO PAY THAT AND THEN TAKE IT SOMEWHERE ELSE TO BE FIXED. I WAS PAYING FORD TO FIX IT. SO NOW IVE TALKED TO SERVICE MANAGER. HE SAYS HE SYMPATHIZES AND IS TRYING TO GET FORD TO HONOR THE WARRANTY , BUT HE TELLS ME EVERYDAY TO BE PATIENT. I HAVE BEEN RENTING A CAR FOR 3 WEEKS NOW. THE GUY WHO USED TO WORK FOR FORD SERVICE SAYS THEY ARE STALLING ME. AND I SHOULD CALL THE REGIONAL MANAGER OF FORD. BUT WHERE DO I GET THAT PHONE NUMBER? FORD IS A RIPOFF. I WILL GO TO THE MEDIA IF I HAVE TO. I HAD ALSO BOUGHT THE 2012 FORD FIESTA THAT WAS PROVED TO BE A LEMON. BUT I HAD TO TRADE IT IN FOR HALF WHAT IT SHOULD HAVE BEEN WORTH TO GET A SAFER CAR. SO FORD OWES ME SOMETHING. I AM RAGING MAD.BY THE WAY…… THIS IS ABOUT HUNTINGTON BEACH FORD ON BEACH STREET IN HUNTINGTON BEACH , CALIFORNIA.
Where’s our car been altogether almost 10 weeks brand new 2019 Ford Edge lemon the buy back replacement car sitting at the dealer repair service area waiting for ford to get off their butts n settle this once n for all we want our car been paying for months for a new car we don’t have n using an older loaner car not fair never been treated like this ever before ridiculous not happy how can you treat customers like this holding us hostage Please Settle This Now. You have all our info. ASAP we want our car
To whom it may concern:
My name is Carol Weathersby Campbell and in October 2019, I purchased 2 vehicles from Planet Ford 59 humble Texas in cash. One of the vehicles was a 2013 Dodge Challenger RT and the other vehicle was a Chevrolet Tahoe. I was told by Stewart at Planet Ford 59, that the dodge Challenger had a remaining bumper to bumper warranty with Dodge since the vehicle had less than 50,000 miles. I purchased an additional extended warranty from Steward from Planet ford dealership in Humble Texas. In November 2019, I had major throttle problems with the dodge Challenger. I was told to take the vehicle to Texan Dodge with Mrs. Sheffie. Once the vehicle was analyzed, I was told that a new motor would have to be placed in the vehicle. The dodge Challenger stayed in the shop at Texan dodge without a loaner vehicle or rental car for a month. In December, the vehicle started having additional problems, and I brought the vehicle back to Texan Dodge to have the problem fixe. This occasion I was without a vehicle for a week and had to pay another deductible. Now, March 2019, my dodge Challenger is leaking oil and I am being told to bring it back to the same dealership.
I do not understand that if there are no recalls on the vehicle, and I had another motor placed in the vehicle in November 2018, why would I have an oil leak? I was told that the parts were not new parts and anything could be wrong with the used parts that were purchased to put in the vehicle by Mrs. Sheffie. I am trying to resolve this matter as it has been an inconvenience to me. I have had time lost from work, out of pocket deductibles paid over 5 times, and given the run around.
I was also told that I could not get two copies of a key to my vehicle even though it was purchased with cash. I was only given one copy of the key to this vehicle. I am not certain if this is some sort of scam going on between Planet Ford (59 in Humble, Texas), and Texan Dodge, but it is frustrating. The additional vehicle did not come with a third row seat, and the sunroof is leaking water when it rains. We also had problems with the struts and brakes on the Chevrolet Tahoe that is making the vehicle difficult to drive.
I am not certain if I need to retain a lemon law attorney to handle this matter as no one is properly repairing this vehicle. The Dodge Challenger had another insurance claim on the vehicle according to Texan dodge before I purchased the vehicle and another motor was placed in the vehicle. I know that this some sort of game that the two dealerships are playing at my expense.
I am reaching out to your office because I am frustrated and would very much like to see this matter resolved.
I can be contacted at either carolweathersby77@ yahoo.com, 832-881-XXXX, or 832-672-XXXX.
Thank you.
On Saturday, March 16th I dropped off my car for oil change and inspection of “check engine light”. and signed to approve work to be performed for $149.95. That evening I got a call stating that my coolant was over flowing, so I even said “great!” because I want to get a fluid flush anyways and approved work to be performed over the phone. (I was aware of the $135 charge for that service from previous work done at ford dealership in San Diego (La Mesa)) (totaling $284.95) and my car would be staying over the weekend. However, come Monday I called twice for an update about repairs and price and got nothing until I called that evening and was told the car would hopefully be ready Tuesday late afternoon but with no information on what was the issue(s) with the car or price. So, I was led to believe nothing was out of the ordinary and the service I requested was adequate. On Tuesday (today @ 10:35am) I again had to call for an update and was told I would get a call back. At 1:50 pm I called again (never got a call) asking for an update and was told my car was ready for pick-up @2pm today. When I was going to pay my bill, I was told it was $840 and sum change for my repairs I was blown away. I was NEVER made aware of parts being replaced and/or installed and the additional cost. So, I demand to speak with the manager (Stefen Adams (562)420-3333 Extension 400). Who also agreed that there was no documentation/ proof of my approval for that additional work in my papers? Therefore, I demanded compensation for being misled and uninformed. Which lead into an argument, mind you this is my first time at the dealership. He stated either you pay your bill, or they will take out the new parts and replace with the old parts. Of course, I want my car fixed but I was very upset that he acknowledged their wrong doing but wasn’t offering anything in return until I stated I was going to report this issue to the B.A.R. then I was offered a 10% discount for the repairs bring it to $660. Very unhappy I paid my bill and requested ALL documentation regarding my car to prose legal action and was only given “2” sheets of paper NONE of it explaining or showing the work, detail, or all the cost that was requested to pay when I came in to pick-up my car, and demanded to speak with the manager again. He stated that he DID NOT have to give me any paperwork regarding the full time or any work on my car during the time it was there in the shop. I stated that it was against the law (Repair Act) passed by CA legislation. He stated I was mistaken and had the wrong information. after realizing nothing more would proceed further in my favor, I left but stated legal recourse would be taken. I got into my car and realized my car was still acting the same as when I brought it in, additionally the “check engine light” was still on. So, I walked back in and told the manager I would like to go forward with your advice in removing all new parts and replacing them back with the old parts and being issued a refund and left the dealership. Not even an hour later I got a call stating that it would be “unsafe “for them to put back the old parts and that additional work was needed to FULLY fix my car. so, I demand a much lower rate for the repairs ($350) (50% off) and my request my accepted. Worthington ford broke and/or violated my rights as a consumer and the California Repair Act and legal recourse, and punishment should be issued against them on my behalf.
Thank You.
Andrew J. Robinson
I bought a 2012 F550 super duty truck that was built with basket for sign work which is what I use it for. Well in 2015 the motor had to be replaced now in Feb 22 2019 it needs another new motor my business has lost work because of this. Why does this diesel motor not last any longer. Trying to get help with this is a joke Ford needs to build something they can stand behind or replace it 50 / 50 What do you think
Hello,to whom it may concern I purchased a 2011 f250 diesel in march of 2018,with 90k miles.Im so disappointed in the reliability of this vehicle.Since I have had it the egrcooler,injectors,high pressure pump,turbo etc has been replaced.Each time it has been at a ford dealer it always long periods of time for repairs.when I did my research diesel is suppose to be a long lasting motor. Through out all of my issues I made calls to ford but no one has ever reached out or compensated me in any way.Yours truly Darryl greer
Hello,
This is regarding a recent incident at the North Brothers Ford dealership. My son was picking up his vehicle there and upon leaving the bay, accidentally hit the door with the cars antennae. He negotiated with them to share the cost of the repair which they were reluctant to do. Of course he left the car there for the repair which took a week! When he went to get the car, it was left outside with a dead battery and no gasoline!!! Is this acceptable business??? I have been going to this dealer for 15 years since moving to Canton. I won’t ever go there again! The owner of this dealership needs to be notified of this inacceptable behavior!
Jim
I will never go back to this dealer. These people can’t even read even though we fill out application with the correct apartment number when they submitted our information to DMV that apartment number there that we never even lived in when I went to ask how that happened nobody knew. I was trying to have them hold accountable for the consequences that I now have to be responsible for because they can’t enter information correctly. And general sales manager Chris Alligood was trying to close the deal with the $50 gas gift card. When my lawyer’s fees a way above that not to mention my time and money lost trying to run around and collect document to support and backup consequences that they created for us.
Good morning,I would to tell the Ford Motor CO.He** happy I am with the F-150 I purchased in 2013 from Castruci Ford in Milford Ohio.It is the best truck I have ever owned.It has 400,000 miles on it.I would not be afraid to drive it anywhere.Ive only had to minor repairs done in five years. YOU ARE TO BE VERY PROUD.GOD BLESS AMERICA.Getting ready to purchase another truck just like this one Thank you Ron
I drive a Ford truck F150 and purchased my truck from Heiser Ford at 1700 W. Silver Spring Dr. in Glendale, Wisconsin 53209 My passenger headlamp stopped working and I drove into the service department at Heiser. They were the most rude and offensive service people, Ben Kaufman and the service manager, that I have ever encountered. I told them I have not been in for a few years because their pricing was too expensive. Ben argued with me about trying to justify their prices. When I asked for an appointment to fix my broken headlamp they put me out 10 business days! I asked if they were going to cover my ticket from the police because it is illegal to drive with a burnt out headlamp. They said no absolutely not! What kind of service is this? A broken headlamp needs an appointment asap as it is illegal and Ford is asking me to break the law. If they listened to their customers, lowered their prices, maybe we, the general public, could afford to bring in our trucks in for a grease and oil change or any other repair needed. But I can’t even get a headlamp fixed!!! I asked to speak to the service manager and he was even more rude!! After Ben explained the difficulty to his manager, note: without me present to make sure he explained it correctly, the manager walked out of his office right past me knowing full well I was the person in need of assistance, and proceeded to help someone else. Didn’t even have the courtesy to say to me: I will be right with you. Just turned his back and walked half a block away with his back to me. I will NEVER go to Heiser Ford again and/or purchase another vehicle from Heiser. In fact, it was so insulting, I may never purchase another Ford ever again! Heiser Ford should be ashamed of themselves.
I bought a new 2017 F-150 in January of this year, it has approx. 12,400.00 miles on it, I have had a horrible noise coming from it like I am dragging a ton of metal behind me, it comes out of nowhere so it scares the crap out of me. I have this on recording, I have taking it to my local dealer here in Homestead, Florida Lorenzo Ford… The first time the truck was towed there, he other 3 times I brought it there. to make a very long story short NEVER TAKE YOUR TRUCK THERE!!! They have not fixed the issue, they said if they cant duplicate the noise then oh well cant fix it one of the service advisors said to me when i said ok i will drive it and hopefully it don’t blow up or maybe something will fall out she said well i hope something does then we can fix it REALLY…, Also every time my truck goes there they do not complete the job properly and they damage it i have photos of everything, i paid a lot of money for my truck and pay a lot monthly i take extremely good care of my vehicle and to take it to the dealership where they are supposed to help you and take care of your vehicle it’s like they don’t care there… First they gouged my rim very first time I took it in for its first tire rotation, so they had to fix that while they had it still trying to duplicate the noise, when I went to pick it up because they didn’t find anything and my rim was fixed, they dented my tailgate, so they had to keep it and fix the dent, they had it approx. 3 weeks so they fixed dent still cant find noise i was advised they kept it on a lift so nothing else would happen to it, when i got it home a few days later i noticed under my back passenger door is a big dent with a big gouge where paint is no longer, so i brought it back up to Lorenzo and they said ohhh i don’t think we did that it was on a lift, ya well common sense people looks like when they lowered the truck the door was open, so i am still waiting for them to contact me to see if they are going to fix it.. i will be contacting corp will all my documentation and complaints with ford itself and with LORENZO FORD OF HOMESTEAD FLORIDA..
Good morning,
I am an owner of a 2012 Ford Explorer, which I bought in May 2014. On 09.30.2018 as I was driving, my light came on stating I would need to service my power steering. I returned home and looked this up in my owner’s manual. When I went back out to go to work, the lights came on stating Service NOW.. I did locate there is a recall on this issue #14V286000. I took my car to dealership yesterday and they informed me I needed replace the entire steering rack, the inner tie rod ends, and get an alignment which would cost me approx. $2000.
He stated I exceeded the mileage on the recall. How can a recall not be granted due to mileage. I bought the car after the recall was issued.
I am completely frustrated with this. I look forward to hearing from you with a resl\olution.
Thank you for censoring my post right off this page. I will have my day in Stillwater County Courthose, MT. Looking forward to it.
Hello I am involved in your TAKATA Air Bag Recall I was sent a Notice telling to see a Dealership about a Rental Vehicle. I went to Caruso Ford in Long Beach,Ca when I spoke with the Service center People I was told I would be getting a Rental Car. I was then told I would need to take my Car Home and not to Drive it at all until I would be called when the Parts came in. I asked when did they think the Parts would be in for my Car and I was told NO BODY KNOWS. I went and Picked up my Rental Car from Enterprise rent a car of Cypress,Ca. When I was there I asked since I am NOT allowed to Drive my Car can I transfer my Sirius XM Satellite Radio Account to my Rental Car. I was told NO I would be required to be paying the cost of $5.99 Dollars a day for as long as I would need the rental Car. I asked if Ford would pick up the Cost of the Satellite Radio I was told No..I am not understanding that your Company is telling me I am not allowed to Drive my Car that I have Satellite Radio installed. and have a Monthly contract for less then the Cost of Enterprise rates. Is there collusion between you and Sirius Rad and Enterprise to make Money from Peoples miss fortune. I am will to Pay my contract cost for my Satellite Radio Service to my Rental Car. I am NOT will to be paying thousands of Dollars of Satellite Service fees to Enterprise Car Rental.. I am looking for Honesty here you forced me to be driving a rental Car Please fix this mistake I know their are thousands of Loyal Lincoln Customers who are having this same Problem. Martin Husereau 1-714-827-XXXXX than you
I own a 2017 Ford Lariat F350 DRW pickup. As of 6/21/18 I have owned the truck for exactly 6 months
I have experienced 8 flat or half flat tires only on the aluminum wheels. All of the valve stems are leaking where they penetrate the wheel. I have videos & pictures of the valve stems leaking on all 4 aluminum wheels. I have receipts for getting these temporarily repaired. The aluminum wheel valve stem hole is corroded around the stem. I have exploded view pictures of the corrosion. The hole in the rim is pitted on all 4 wheels as the tire shop pointed out to me. I have been to multiple dealers and contacted Ford Customer Service. Customer Service provided a case number and told me to return to the dealer. I asked them if this case number would prompt the dealer to repair all four leaking wheels. They absolutely would not answer that question, yes or no. I asked to speak with a supervisor or manager and they refused, twice. The dealers have told me they will only replace or repair if the wheel is leaking when I bring it in. Regardless of how many date & time stamped photos and videos I have of the wheels/stems leaking. This is unacceptable. This is my 7th new truck from Ford. This issue is all over the internet. It is incomprehensible that I have to repeatedly contact Ford after spending $80,000. on a truck with tires that keep going flat or half full or air. At the same time it is ruining my tires. I just pray to God that one of my front tires doesn’t blow out when I am doing 75-80mph on the interstate.
The business am in we bend over backwards for the client. We say how can we be of service, and what will it take to correct the issue.
So far I am nothing short of completely disgusted
With the manor my dealer, other dealers and Ford Customer Service have handled a legitimate defective vehicle part that could lead to serious bodily injury or death.
I shall see if Ford reaches out to me to correct this issue. My last resort is here prior to taking further action.
My wife, granddaughter and myself were in our 2017 ford escape SE. When we were hit in drivers door by someone traveling 65 mph run the stop sign. Car rolled 3 times and we walked away with little or no injuries. Not saying we were perfect
After leaving hospital but we are alive and doing well. Thanks you ford for the safe car. We bought a new one.
I am leasing a 2016 Escape. In the process of me moving, I lost my paper work and therefore did not remember what my allowed mileage was, so I called the Ford Motor Co. to get my mileage. The person whom I spoke with Feb.spoke with gave me the wrong informationf this year told me my allowed mileage was 38,000 miles.
In trying to turn my car in recently and get a new one, I find out that my allowed mileage is actually 34,145 The person I spoke with gave me the wrong information..So I’m thinking I have some time before I need to turn it in..So of course when I found out today Dec.29, 2017 my actual allowance, I was shocked because of the misinformation given, I am now over my allowance.
I should not have to pay for the extra mileage due to the fact i was given wrong information. I tired to explain this to one of the supervisors at Ford Motor Co. when I called, but she wasn’t trying to help me at all. All she could say was I have to pay for the extra mileage. Her first name is Andrea she did not give me her last name.
It was someone in your company who gave out wrong information I would have taken the truck in awhile back if I had been given correct information and on top of that, they didn’t even record on my account that I called. Whomever this person was, and I wish I had gotten a name, is very incompetent and I should not have to pay for their mistakes
Now based on the incorrect information I was given, I was and still am preparing to turn in the truck in Feb 2018 and would not be over 38,000 miles. Again this is the information I was given when I called in Feb. of this year,
So because none of this is my fault, I need to be able to turn the truck in this Feb 2018 without any penalty.
In May I went on line looking for a new
vehicle I was redirected to Chapman Ford,
at the time still at old location, to look at
inventory, ask questions and maybe buy a
new auto. I was contacted by one of their
sales agents. My first question was, does the
2017 Ford Focus, they had in stock on web
site, have the problem with the automatic
transmission, the SEAL failure, that ended
in a loss to Ford in the lawsuit that everyone
has been talking about. This is the one
where the seal on the transmission failing
causing leakage and then causing clutch
failure, slippage etc.. He stated absolutely
not! None of the 2017 models have that
problem. So my wife and I went to the
dealer to check out the auto we previewed
on their web site. Again, We both asked
does this transmission have the transmission
that fails with a leakage do to seal failure
and again he stated that he checked with his
people and absolutely this auto does not
have that and will not have that problem. I
purchased this vehicle on GOOD faith that
evening and I now have had this 2017 ford
focus in their NEW location at the 101, shop
twice, THEIR paper work I have shows,
FIRST; IN:10/23/17, 3266 miles, OUT:
10/25/17, 3271miles and SECOND;
IN:11/02/17, 3352 miles, OUT 11/03/17,
miles 3352 (notice only 12 days and on the
second re-repair, the miles have not changed
IN-OUT, how did they do a road test before
repair and then after, my conclusion is they
knew what the issue was and addressed it).
Both times, within less then 100 miles, for
the transmission. Here is what has happened.
Auto NEW, is 6 months, 3266 miles. The
auto in highway driving stops working. With
NO control of speed I was almost rear ended
by a truck and could have been KILLED. It
also, from a stop light/sign would slip going
into gears ( never Heavy
accelerating/flooring the pedal) . I called
CHAPMAN, made appointment, brought
auto in. A couple days of them working on
auto received call from their very nice
service writer to state FIXED. On the
description papers print out it stated Tech,
Richard Sutton (208) worked both times on
vehicle, FIRST time, drove/tested vehicle
and concluded the computer had to be re
educated, his words:
PERFORMED ADAPTIVE RE-LEARN
PROCEDURE TO RESET SHIFT POINTS.
ROAD TESTED VECHICLE AND
FOUND TRANS NO LONGER HAS
JERKY SHIFTING FRON(FROM) 1st TO
2nd GEAR. TRANS SHIFTS ARE
NORMAL. IT WILL TAKE A COUPLE
HUNDRED MILES OF TRANS SHIFT
STRAGEGIES TO RE-LEARN. TRANS
SHIFT FEEL AND NOISES SHOULD
DIMINISH AS RE-LEARN
OCCURS.TRANSMISSION IS
OPERATING NORMALLY AT THIS
TIME. This is MY conclusion this answer
only is for the computer to help with
monitoring MPG so the auto gives its BEST.
It does not control the failure of the SEAL, a
part! Well on the way home the
transmission reacted exactly has it did
before they re-learned/retrained/performed
the adaptive re-learn procedure. I called they
stated give it a couple of days. Again I am
on the highway again the transmission goes
away nothing just a revving engine.
Avoiding a collision. I coast to a stop after
almost getting rear ended and KILLED
again. I immediately call Chapman Ford was
told bring it in, but there was no one there,
because it was Friday so bring it in Monday.
I did and The NEW paper work states, Seal
Failure causing CLUCH failure. The
tech(208) stated he drove/tested vehicle and
these are now his words.
ROAD TESTED VEHICLE AND FOUND TRANS SHIFT FLAR ON UPSHIFTS.
MONITORED PIDS WHILE DRIVING-FOUND SHIFT FLARE ON 1-2 AND 3-4
UPSHIFTS UNDER HEAVY ACCELERATION. RAN EEC TESTS –PASS. RAN OASIS –
NO MATCHING CONCERNS, RAN DIAGNOSIS BY SYMPTOM. PERFORMED ADAPTIVE
RE-LERN PROCEDUREAND ROAD TESTED – STILL HAS CONCERN.NECC TO
REMOVE TRANSMISSION TO INSPECT CLUTCH AS PER DIAGNOSIS BY SYMPTOM.
TECH(208)
INSTALLED F1FZ 7B546 B :CLUCH ASY
INSTALLED EV6Z 7052 C : SEAL ASY-OILREMOVED TRANSMISSION TO INSPECT
CLUTCH FOUND EXCESSIVE CLUTCH MATERIAL AND FINGERS ON CLUTH B AND P
PURPLE. REPLACED CLUTCHAND RE-ASSEMBLED. PREFORMEDADAPTIVE RELEARN
PROCEDURE AND ROAD TESTED VEHICLE –OK. TRANS IS OPERATING
NORMALLYAT THIS TIME. IT WILL TAKE A COUPLE THOSANDMILES OF NORMAL
DRIVING FOR NEW CLUTCH TO BREAK IN. TRANSSHIFT FEEL AND NOISE SHOULD
DIMINISH AS BREAK IN OCCURS.
The most alarming part to this, is when I looked at my odometer in showed the
miles they stated 3352! The same it came in with!
This is a WARNING to ALL consumers of this dealer CHAPMAN FORDs practices.
The sales agent misrepresented/lied with his answer to my query and the service,
well you can see they in their own paper work make me and it should you never do
any purchases from this dealership. SO SAD!
I just called the customer service line to inquire about a recall on my 2008 Ford Escape. The power steering is defaulty, not to mention the throttle. I have done so much research on the throttle, after my daughter and I almost died last weekend. I pulled out into traffic and not only did I not have any power steering out of the blue, but my car would not change from 1st to 2nd gear and I had no power and the car almost shut down in the middle of the road. There is an “extended customer sanctification program” for this issue however, even the the hwy safety depart found the faulty parts were in 2001-2017 Escapes, Ford decided to only extend the remedy to 2009 and up, because this was the bare minimum they had to do to avoid a recall. I called today to find out about my car and the lady told me to get into my car and take it to a dealership. What? I just got done telling you that my car shut down with no power, no power steering and Ford’s response is to get back in the car? The closest “approved” dealership is 85 miles from my home. What a joke of company. Glad to know that Ford is willing to lose customers over they ridiculous customer service, but they are also ok losing them to death.
Alan Mullay is not the CEO
Thanks for letting us know the site was out of date. We have corrected it. Thanks!
To Whom it May Concern,
I just purchased a 2017 Ford Fusion, two weeks ago. Had I known Ford gave Black Lives Matter , the outrages sum of $100 million I would never had bought a Ford. I do have to say I will never buy another Ford product. Please respond.
Jacqueline D. Barry
I have driven a 1997 F-150 for 19.5yrs and was very satisfied but finally had to retire her. Not one complaint did I have regarding this vehicle. My wife drives an Escape and my daughter drives a Focus. I recently purchased a 2009 F-15O in full confidence in this model and Ford Co. Less than one year of owning this vehicle I have not had one moment of peace. It all started within one month of driving it off the lot. I had to get the driver seat electrical system changed not once, not twice but three times and it is now in need of repairs AGAIN. The driver side heater quit working. I have had to repair the timing mechanism TWICE (once on each side) and now I’m in need of a new engine due to faulty cam shaft and everything that goes with it, including poor oil pressure. I was told by two different Mechanic Companies that Ford Motor Co. was fully aware of the timing mechanism defects on F-150’s from 2009-2014.
I called Ford Motor Co and received NO help, NO assistance and definitely NO resolution. I have now decided that I want nothing to do with a company of this magnitude who can’t even discuss options…..So I and my family are cutting all ties with Ford. We are now selling all three vehicles.
Thanks Ford
Ford ever since you merged with Kia the vehicles are not dependable and always malfunctioning. I was a ford girl for 30 years but will now give up and seek a Mazda dealer
Dishearten in michigan
I’ve bought an F250 and focus in 2015 brand new. Buy vehicles from ford for the last 20 years and never had so many problems as i-85. Having with the focus. This car is dangerous and when you drive it off the lot seems as if you already lost 10 grand when you sign the papers. Worst transmission in the world and ford won’t do much about it. The service stinks and this may be my last ford ever. Looking in the Chevy world now. Thanks for no help getti g me out of this piece of crap. My next 20 years from the service I’m getting will be with another line of vehicles.
How is it that you just get a 2015 Ford Explorer and the battery goes out on you and it’s no good after 43,000 miles and then you have to end up buying a brand new battery and then they tell you it’s not even much covered under the warranty that’s why I don’t do Ford cars I regret buying it it’s been almost 30 years since I bought a Ford car so I decide to go back and try them again and all I’ve been having was trouble after trouble with this car as soon as I can trade in it will be gone
The ford place in sevierville,TN is an awful place they had my car for 2 days to see what was wrong with it and couldnt figure out what it was they charged me 120.00 for dialysis but didnt tell me ahead of time that i would have to pay that they said since my car is under warranty its free to check it. They said they think its something in the turbo thats causing it to vibrate when i drive but there not sure. I only had the car for a year it only has 43,000 miles on it with a 100,000 mile warranty so why am i having issues with my car so soon and why cant the tech tell me whats wrong with it. If i dont get my car fixed the right way and my money back i will go to an attorney over this its ridiculous the staff was ruder than ever made me feel like a worthless pos so i demamd awnser
Never in all the years I have owned a vehicle, have I ever had to replace left and right front ball joints! The cost was over $800.00!!!! I only have my vehicle brand new from 2008 to present (Ford Escape 2008 XLT) with only 81,000 miles only traveling once to Georgia the rest of the time to work (which is only 10 miles from my home) I love my Ford Escape!!!!
Has anyone else complained about replaced ball joints at low mileage and on the road travel? I would like Ford to reimburse me the $800!!!
Sincerely,
Sharon A. Moss-Pagnotti
*** Park Ave.
Barnesville, Pa. 18214
Can I apply your company? I want to be part of your company. I love Ford.