Footaction USA, often called Footaction, was founded in 1976 by Charles Cristal in Witchita Falls, Texas. The company operates a nationwide chain of athletic shoe stores, as well as an eCommerce site.
The company is best known for having the latest shoe style, even if they are sometimes only available online. The official “Release Calendar” can be viewed online. This Calendar shows when companies such as Nike and Jordan, plan to release their new styles. In addition to shoes, the company also sells name brand athletic wear, such as Nike, Jordan, and Adidas. Footaction currently has more than 319 stores in the US and Puerto Rico.
Footaction now operates as a subsidiary of Foot Locker, who purchased the company in 2004 from Footstar, who was filing for bankruptcy, for approximately $350 million. Most stores are located in shopping malls and average 2,900 square feet, however, there are some older, stand alone locations.
Footaction USA, often called Footaction, was founded in 1976 by Charles Cristal in Witchita Falls, Texas. The company operates a nationwide chain of athletic shoe stores, as well as an eCommerce site.
History
The company is best known for having the latest shoe style, even if they are sometimes only available online. The official “Release Calendar” can be viewed online. This Calendar shows when companies such as Nike and Jordan, plan to release their new styles. In addition to shoes, the company also sells name brand athletic wear, such as Nike, Jordan, and Adidas. Footaction currently has more than 319 stores in the US and Puerto Rico.
Footaction now operates as a subsidiary of Foot Locker, who purchased the company in 2004 from Footstar, who was filing for bankruptcy, for approximately $350 million. Most stores are located in shopping malls and average 2,900 square feet, however, there are some older, stand alone locations.
I purchased a pair of shoes on Friday 7/9. My son played in 4 indoor basketball games on 7/10 and 7/11. The bottom of the shoe is coming off. I went back to the store I purchased them at, and the associate’s response was…..
“He hooped in them. Shoes rip.” I asked if they were saying I could not take them back and they said, since I did not have the box, they could not. I called customer service spoke to an associate, and spoke to their supervisor. I was told the same thing and also told there was no way I could escalate this or file a formal complaint. I have attached the receipt, a picture of the damaged shoe on the bottom, and picture of the whole shoe to show they are in otherwise great condition. I cannot believe you would deny the return of a $127.20 pair of shoes owned less than 48 hours over not having a box.
it was store number 2957633 in Louisville KY in the Jefferson Mall.
To Whom It May Concern:My name is Nikia Jenkins and I would like to share my experience at the Footaction located at 543 Fulton St in Brooklyn, NY. I entered the store on June 23, around the 5:30 hour as I was shopping for sneakers for my son for his graduation. As I entered the store I wasn’t greeted by the employee who was standing at the door. I kept going and walked around the store in the pursuit to find the right shoe for my son. I found a pair I was interested in and asked an employee for a size 8 1/2. Now I am not well versed in the styles or brand of sneakers however I described the sneaker in detail to the gentleman. I said “I’m looking for a size 8 1/2 in the white sneakers with the blue check, I think they are uptowns”. He sarcastically replied “They’re not Uptowns” so I said does it matter I asked you for a specific shoe. I really did like the way he made me feel and another employee observed this conflict between the employee and I. He stepped in and said he would help me and how he was sorry for the confusion. The employee returns with the sneaker and says to his colleague, “I already told her we don’t have this size”. None of this is true, so I asked when did you tell me that? He gets irritated and says “You’re doing too much”. Now I want to be clear that Im a woman of a certain age and will not to spoken to like that. I felt the employee was disrespectful and I told him you will not speak to me that way, All I asked for was a size. He proceeds to argue with me. The other colleague tried to intervene as the staff were looking around to see what was the problem. At this point I didn’t know who was the manager because no one presented themselves as such. As I walked over to another section expressing my concerns with a female colleague the young lady who was standing at the door walks over to me and say “You need to lower your tone”, “Youre disturbing the other customers”. Again at this point I haven’t seen a manager in sight. I became frustrated because I felt the staff was ganging up on me without knowing my problem. I then got into a verbal battle with this young lady because she had no right addressing me. A staff member in a red shirt was pushing her back as she was coming towards me. The young lady who was trying to assist me apologized for what was happening to me. Next a lady in a red shirt comes over to her, taps her on the shoulder and say “We not doing this”. Meaning they’re not going to serve me. No one took the time to see the issue I had a hand, instead they refused to serve me and I left the store without making a purchase. I was absolutely mortified that I was treated this way. All the workers took this gentleman side and never even asked me “Whats the problem”.
I will never go back to this Footaction location. The customer service was absolutely unprofessional and I did not deserve to be treated that way. I don’t understand what the role of a manager is. There was no concern for me as the customer. I was not treated with respect. How do employees speak to customers in a way that belittles their intelligence. This is unacceptable and I will not stand for this
I then called the store to get the manager’s name, Brittany Castro. In expressing my displeasure in the experience I just had at footaction she continued to be rude to me on the phone. She would not allow me to speak and kept cutting me off. I would love for someone to contact me with a resolution. We have to do better, no one should be treated this way.
Thank you,Ms. Jenkins
Ordered a 2 pairs of sneakers received the order both items were wrong not even close, put in my exchange order online, sent them back the next day, I called a few days later because I didn’t hear back, they said we received the sneakers asked me if I wanted to exchange they put my re order in and told me it would take a few days for me to receive my tracking #, fast forward 7 days after no tracking # received so I call back they tell me I never reordered, I tell them I did explained they said basically the orders not in the system so now I am at the mercy of there warehouse who has yet to contact me 15 days after they received the item not even to say they have it, I asked them to put the order in now and give me the number so I can have proof, they refused to do so or give me any type of confirmation and this was from the supervisor catie no last name, so they made 2 mistake at foot action and now I’m in limbo, forget about these sneakers obviously will not be available in my size after all this time of in action but I’m just in limbo on if I will even receive a refund, I have no idea what will happen 15 days after they received my return this cant be right how long will this take for me know the most basic information when will I receive a refund and also I’m not allowed to make an exchange until the warehouse reaches out to me… this cant bright how is this good business
I had placed an order for pick up at a store that Footaction.com gave as an option to send to. Only to find out that the store has been shut down due to COVID-19. Called their customer service number and of course only option is to email. Emailed them and haven’t gotten a response at all. It’s beginning to look like I’m going to be out a few hundred dollars because I can’t pick up my order. Footaction has been the worst with responding on any platform. But they definitely have time to post sh*t on Instagram and Twitter about buying shoes and other merchandise.
Going through the same sh*t with them. Got an email saying the order is ready for pick up. Called the store, no answer. Called customer service & they confirmed the store is closed due to COVID-19 and they said they’ll issue a refund in 7-10 business days. Called 11 days later because no refund had been issued. After being on hold for an hour someone comes to the phone only for the call to get “disconnected” once I started asking for my money back. Called back today, a week later, and guess what happened again? The call got “disconnected”, again. Their employees are hanging up the calls. Why not update your website as to not allow store pickups from stores that are, ummm, f-ing closed? Give me my f-ing money back.
I’M PISSED TO THE MAX!!! FOOTACTION NEED TO RETURN MY MONEY OR SHOES! I’VE SENT 4 EMAILS WITHIN THE LAST MONTH AND STILL HAVEN’T HEARD SH*T! I WANT WHATS MINES. CEO RICHARD JOHNSON I WANT MY MONEY
Still waiting on a response from my recent purchase. Placed an order and only received half of it and have not gotten any response from there customer service. There phones are not on due to Covid but they state that there email service is 24/7. I have sent 4 emails and still have yet gotten a response well over a week later. Never again will I order from this company. I want my money back for the items I did not receive . Some customer service they have
Filing formal complaint about employee from your Footaction store in Waikiki inside the International Market Place. There is a employee in there by first name Raymond, as I walked by looking into the window display and just eyeing merchandise basically window shopping I make eye contact with an employee named Raymond. Raymond for no apparent reason whatsoever immediately opens front door walks out and starts harassing and threatening me in a very rude behavior, he used a lot of foul language and threatened me. His exact words “the f*ck you looking at” “f*ck you” I’ll beat your a** lil boy”. Please take the necessary disciplinary action against this employee Raymond as he violated my rights for no apparent reason, bottom line he HARASSED me at my place of employment. He harassed, intimidated, and threatened me. This is NOT how to do business and Raymond needs to be terminated for his unwarranted, uncalled for antics regarding harassment and threats towards me. I called and notified the store manager but looks as if they are doing nothing about it so that’s why I’m reaching out to the corporate office hoping someone reads this and takes immediate disciplinary action against said employee Raymond at the Footaction store located on the 2nd level of the International Market Place in Waikiki.
I am so pissed right now at this whole company. How are you even open. You are taking people money and not product. My son is disappointed over some shoes you claimed would be here in 5-6 business days. This is horrible. FOOTACTION is horrible.
I ordered a product 12/09/19 it was never delivered and your investigation department stated they will give me a answer in 10 business days. A month later 01/06/2020 I get a reply stating I can’t get a a gift card or the product . I want a cash refund .
I purchased Retro 12’s online 12/19/19. Received an order confirmation, money was taken off my bank account. I paid extra for 2 business day shipping, when I never received a follow up email I called the customer service number, waited on hold over 2 hours to be put on hold another 30 minutes then to be told my order was cancelled, never got a email confirming until after an hour after this call. 4 days before Christmas now I have no gift, the $176 is still not returned to my bank account and I can not get a hold of anyone at this business for help! Thanks for ruining my Christmas
So I ordered the black shoes as a gift for my husband… I waited patiently but before I submitted my order I checked rechecked & double checked as to make sure I ordered the right size & color! I received the shoes today I ordered black. I received the white ones. I’ve never had an order in all the time I’ve shopped online come in incorrectly! EVER! Fine I called the customer care number I explained to the rep my issue he told me to write it down and maybe they’ll expedite my order, I said this is absolutely not my error it’s yours! I’m not writing anything, he placed me on hold yet again and when he returned he advised me that they don’t have the color I wanted! I know that’s not correct because as I was being placed on hold I tried to order the black, yellow & red Reebok and I was able to place them in my cart & the size I needed so I don’t know if he was just saying that to get me off the phone or what! He then told me so you can take it to the store and if they have the color you want then they’ll exchange it there for you! I’m beyond disappointed in this overall experience! Not even an apology or even this is what we’re gonna do for our mistake nothing! The order even had the correct color on it I felt like they knew they didn’t have the color at the time I ordered the Reebok but instead of informing me they just shipped the white ones! Or it was human error either way I wish they would have at least have reached out to me this was my first experience ordering on Footaction website never again! Sincerely a disappointed customer.
Went in to the store on march 30th in purchase two part of vans shoes a black in white pair in A pink in white part and when the young man brought the out for me to try on the 61/2 they were new so I never think to look back in the box but when I got home I noticed that they were used in dirty they were val ready laced all the way up in I knew when you buy new shoed in they don’t be lace at all I paid $134.34 for them I don’t think that’s right for a reliable customer I always get my shoes from foot action I just visit that shoe about five times but I always visit the Baton Rouge stores and then when I took them back they wasn’t friendly about it didn’t say they were sorry are nothing how would they like to go to buy shoes for over $60 a pair in get dirty use shoes I don’t think I will be visiting foot action any time soon I was looking forward to wear my shoes for easter holiday
The store location is Town & Country Plaza 2424 west Thomas St Hammond La 70401
AWFUL AWFUL AWFUL.
2019… Online shopping peaking and they take $96.17 CND for one shirt on Dec 24th. on December 28th advise that they can’t fill the order (email stating that my card was not charged… Lol) well, we agree it definitely was charged and they owe me yet….here we are JANUARY 11TH… I’ve sent 3 emails (no response) called, waited on hold for an hr to be told this is PAYPAL’S fault… “They’re backed up” NEGATIVE… A REFUND WAS NEVER SENT TO PAYPAL!!!
this is DISGUSTING. Even in this thread… Full of comments from people theyve taken $ from and not followed through with service… HOW ARE THEY IN BUSINESS??
I’m officially dedicated to making sure as many people as possible are flagged about this thieving ‘company
Purchased shoes online as a gift and received two LEFT shoes. Tried calling your customer service for 3 days and each time was on hold for over 40 minutes before hanging up. Finally took the shoes to the store at the local mall (Columbia, MD) only to encounter a salesperson with attitude who chose to make things more difficult than necessary. I still do not have the pair of shoes that I paid for. The customer service at Foot Action is appalling. I purchase many pairs of expensive shoes throughout the year for myself and family members and will no longer be shopping at Foot Action.
Customer service is terrible 40 minute wait over the phone just for them to say they will call back within a business day no more business with these people
store in doral, fl has a check verifying machine. I couldn’t purchase shoes and was told my check was declined /over limit…don’t have a limit and have money, i contacted my bank right then and was informed no check was ever presented for authorization, it was an issue with the store and it’s machines. Christian M. cashier and manager he stated…..
Foot action in Greensboro,NC/Four seasons terrible customer service.
I was humiliated at one of you store locations. I would like for a district or area manager to contact me as soon as possible.