The Fidelity Fund was created in 1930, a difficult financial time in the United States after the stock market crash of 1929, and heading into the Great Depression.
The fund was bought in 1943 by Edward C. Johnson II with $3 million in investments. He became the president and director. In 1946 Johnson formed Fidelity Management and Research, the predecessor to Fidelity Investments, to be the investment adviser to the Fidelity Fund.
The company began buying stocks with growth potential under the leadership of a young inexperienced immigrant, Gerry Tsai. Tsai invested in such speculative funds as Xerox and Polaroid.
Ned Johnson succeeded his father as president of Fidelity in 1972.
Fidelity relied on research, innovation, and the intuition of its fund managers to grow, and it was extremely successful.
Today Fidelity Investments is a multinational financial services corporation. It is one of the largest mutual fund and financial services companies in the world. Fidelity has 41,000 employees and had $12.26 billion in revenue in 2011.
The Fidelity Fund was created in 1930, a difficult financial time in the United States after the stock market crash of 1929, and heading into the Great Depression.
The fund was bought in 1943 by Edward C. Johnson II with $3 million in investments. He became the president and director. In 1946 Johnson formed Fidelity Management and Research, the predecessor to Fidelity Investments, to be the investment adviser to the Fidelity Fund.
The company began buying stocks with growth potential under the leadership of a young inexperienced immigrant, Gerry Tsai. Tsai invested in such speculative funds as Xerox and Polaroid.
History
Ned Johnson succeeded his father as president of Fidelity in 1972.
Fidelity relied on research, innovation, and the intuition of its fund managers to grow, and it was extremely successful.
Today Fidelity Investments is a multinational financial services corporation. It is one of the largest mutual fund and financial services companies in the world. Fidelity has 41,000 employees and had $12.26 billion in revenue in 2011.
I have been trying to work with Fidelity Investments since Feb 2021 in order to transfer a stock into my newly formed Trust. It is now July, 2021. The documents were sent to Fidelity via UPS. After multiple attempts to determine the status, I was told the documents were not located. I provided tracking numbers and suddenly they were located. I had contacted Customer Service many times, with extremely long wait periods. I was given contact info for a service rep who said they would be able to help. This person eventually stopped responding. I email Fidelity again via the secure website. My last response from them was that I need to resubmit documents because the signatures on them were more than 90 days old. Seriously???? They have had the documents, completed by my attorney and signed by the Trustees since March 2021. I have never had such trouble with other financial institutions. I am trying to figure out where a complaint should be filed.
Fidelity making very very very difficult to have my money back the employees we have contact give us big big problem- help help
Happened to me too – and mine involved Social Security Deposit and IRA Account. I will file fraud charges with Federal Government – through Social Security. Contact me to join me in a Federal law suit also. I have audio tapes and witnesses! They announce they record – but hung up on me – twice! – when I acknowledged I too was recording – as is legal in my state when there is a business relationship – without telling the other party. Double Standard. “Those with nothing to hide, hide nothing”!
I have been an investor for nearly 33 years. I want to first acknowledge that Fidelity is the only company that has allowed me to get away from a full-service broker to buy corporate bonds and I have already saved thousands in just one year. Hever, it has come at a price..Frustration, stupidity, unnecessary legal drama and TOTALLY non-responsible customer service. So, if you are not trading bonds, I would run from this company as fast as you can. Any discount broker will be better than Fidelity.
Do you have evidence for court? I do. Lots of Federal Laws broken I believe – SEC, Interstate Commerce Act – in my case other’s related to elder justice, older American’s, and ADA…
If you would like to join me in Federal Court, let’s go!
Yesterday in the lobby of alocal hospital, I attempted to use my Fidelity online account. After typing ID and PW your Fidelity System sked to verify my identity. It asked a question: date of my wedding in format DDMMYY (6 digits), It only allowed me to type two digits.
Finnally I called Fidelity Customer service who was very polite but could not help me log on. Finally we together with no success!. after spending a half hour on the phone my Android samsung phone using Google Chrome (which I have logged on via this phone many many times). I called Fidelity again to speak to “Technical web support” to report this “glitch”. This second time I was serviced by a Customer Support person not technical support staff.—-he again insisted we try again together but the same problem did not allow me to log on!
The resason for this comment is too insure Fidelity Technical IT staff tests this procedure log on on explain why I was un-able to to log on. This is a testin/quality control issue. I do respect Fidelity’s need for increased security, but the system should be adequately tested before applying it to a loyal (since nineteen fifties) and a retired professional Computer Scientist (also a CEO of many start-ups)
I too pointed out problems in their software… I thought they’d want to know… WRONG, they gave me an ultimatum and asked me to have my accounts closed – without accommodating time required by Social Security to change the deposit info. Subsequently, my Social Security Deposit was not available to me – AND they liquidated my Mutual Funds without approval – AND mailed a check to the wrong address – so my entire IRA Account was liquidated and “Lost”.
Want to join me in Federal Court? Do you have documentation of what happened? I do.
I have had another unhappy experience with Fidelity.
The 1st taking advice from a account manager to use North Cost company to actively manage my ira. They made plenty of money out of my account and I lost plenty of money.
The 2nd is their security system fidelity has in place now. I run with my caps lock key on at times or accidentally hit the caps lock key instead of typing the shift key. If you enter the password erroneously 3 times then you have to reset your password.
This has happened 4 times to me in the last month or so and honestly I’m tired of it.
It doesn’t do any good to ask someone to put in a suggestion to change it to say 5 or 6 times because you are wasting your breath.
Move your accounts to Ameritrade or some other broker. They might not listen any better but at least you can enter your password 10 times or so before you get locked out.
Beginning to look like a class action suit to me. Want to join me? I have hard evidence… Read my other responses…
FIDELITY (my experience today) is ZERO STARS!
Could you please provide more detail?
I am a former employee of Levi Strauss. Fidelity manages their pension. In setting to receive my pension, I have had much trouble with their website. It doesn’t work. I called customer service and their reps Chris and Constance were unprofessional, hard to work with and just plain jerks. I have rarely experienced such poor service both from a business and their employees.
I am a former employee of Philip Morris, USA – aka Altria. They handle the Retirement Account for my former employer too – and I had similar experiences. I plan to report through an organization of fellow retirees what is going on – and ultimately to the Corporate Office. I hope you will too.
Everybody knows Levi’s and Marlboro’s – wasn’t our cowboy wearing your jeans? 😉
Want to join a class action suit against Fidelity Securities? That is what will bring about change – and nothing else, I believe. These are arrogant bullies who are ignorant and unprofessional – they don’t understand that “We the People…” are in charge – and gave them permission to be licensed – and the court and federal law will protect us. But we must initiate action and not accept what they “dish out”… Knock and the door shall be opened, seek and ye shall find, ask and it shall be given…
Fidelity refuses to make good on a check. I had misplaced in a bunch of papers from my former employer chasing this down with fidelity personnel. Is a joke party accusing me of altering ; declaring .bleaching/washing this check…No. Way I know what document fraud is..fidelity. And my former employer is tossing the football back n forth
Did you ask for the check to be voided/cancelled and rewritten? Such transactions happen all the time when they are lost, damaged, or stolen…
its been a week since i sent a letter of complaint and heard nothing
Based on my experience, you will hear nothing. I recommend you document in a journal, make an audio recording, or get a witness to sit beside you on a speaker phone to take to court to testify.
Also, call back and ask that your complaint be escalated to their “back office”. The people on the phone have little – if any authority – nor knowledge all too often. Ask when you will get an answer. Be specific. Join other’s in a class action suit against them… I am not an attorney, but that is my advice…
MADOFF, WOULD NOT RELEASE REQUESTED FUNDS AND SPENT DOLLARS THAT DIDN’T BELONG TO THEM, WHICH MEANS THEY HAD TO KEEP LOOKING FOR NEW VICTIMS TO COVER FUNDS THAT WERE NO LONGER ON THE BOOKS. BY THE WAY THIS COMPANY NEVER INVESTED A DIME, THEY JUST HAD TO KEEP REPLENISHING BODIES THAT HAD MONEY TO INVEST.
MARGIN CALL IS ABOUT A FINANCE COMPANY PUTTING THE MAJORITY OF THEIR FUNDS INTO ONE POT. STOCK BECAME WORTHLESS AND THEY SOLD THAT WORTHLESS STOCK TO OTHER UNSUSPECTING COMPANIES. ALTHOUGH THE MOVIE DIDN’T SAY IT, THOSE COMPANIES PROBABLY NEVER BOUGHT SHARES AGAIN FROM THAT COMPANY. IF NO ONES BUYING WHAT YOU’RE SELLING, YOU NO LONGER HAVE ANYTHING TO INVEST. MY ASSUMPTION IS, IN ORDER FOR A COMPANY LIKE THIS TO STAY AFLOAT, YOU HAVE TO TAKE CARE OF THE BIG INVESTORS SO THEY’LL KEEP GIVING YOU MONEY. PROBLEM IS, WHEN THIS HAPPENS THE LITTLE PEOPLE CAN’T GET A DIME FROM THEIR OWN MONEY BECAUSE IT’S NO LINGER THERE..
I’M NOT A FINANCIAL PERSON BUT SOMETHING IS SERIOUSLY WRONG WHEN ALL THE COMPLAINTS ONLINE READ THE SAME WAY.
I believe the saying is, “Where there’s smoke, there’s fire…”
I agree… When no action is taken to an injustice, it is equivalent to saying, “it’s okay with me…”. And Fidelity’s treatment of investors is NOT OKAY WITH ME!
No one is above the “rule of law”.
I can find an attorney who does class action work in federal court – or someone else can handle it… Just let me know…
Ir’s been almost five years since my dad passed away and my mom has yet to receive my dads PENSION My mom is blind and has dementia and my sister and I take turns with caring for our mom. When she signed the POA years back with the notary, she didn’t write in the date nor did the. notary catch it. Fidelity Investments is saying that can’t verify who she because she didn’t date the POA.
GET THIS. MY MOM WORKED OVER 36 YEARS WITH GM, MY DAY around 20 YEARS, I’M JUST SEEING ALL THE COMPLAINTS OF FOLKS HAVING ISSUES OF GETTING THERE OWN MONIES FROM THIS COMPANY.
I SEE SOMETHING REALLY WRONG HERE. ITS CALLED BERNIE MADOFF AND MARGIN CALL. I’LL GIVE FIDELITY INVESTMENTS TILL 11 JAN AND THEN I GOING TO THE NEWS OUTLET. SOMETHING IS SERIOUSLY WRONG. LETTER WILL BE SENT TO ABC, NBC, FOX, GMA, TODAY, CNN, FNC, MSNBC
Did you think to ask for assistance from GM’s HR or Benefits Department? Usually/often corporations continue to value their retirees and will assist in such matters. Or what about help through UAW? If you are not part of a group or represented by an attorney, you will usually be ignored. Careful about statutes of limitation!!! Make some phone calls to elder rights or estate planning attorneys. Doesn’t hurt to ask for justice – and you should at least try!
My account used to be managed in Greensboro, NC and then the person assigned to my account was moved to Winston-Salem. I now find out that he is working under a different system, more like a full service broker. I was taken to lunch by the branch manager who was supposed to get back to me with some info which he never did. The phones are a mess. I was on hold for 90 minutes today, trying to get the answer to a question. This cannot happen. Your service has gone from 4-5 stars to 1/2 star. I am thinking of moving my accounts
Sounds like the lunch may have been to evaluate you – if you’d fight them or not.
I have received reports of phishing from (701) 404-7494. Person alleges to be head of human resources Fidelity Investments and requires contact via skype text chat (no video) to a person named Abigail Johnson. Now these names are legitimate but are also publically accessible i.e. anyone could say they are them and pump information from people to scam them. Does anyone have more info about this?
I am disgusted with Fidelity. I cannot accept the way I have been treated by Fidelity. When dealing with the death of my beloved father they have made it absolutely impossible to get his funds released. It has now been 18 months. I am no further along now then I was 18 months ago. All I get is double talk from people on the phone. Every other penny of my fathers estate has been long since liquidated and closed. Every other brokerage house that had money was helpful, made it easy to accomplish and understood the difficult time this is in my life. Fidelity continues to hold over $300,000 and refuses to release it. I have fillled out all the forms, i have spent over 50 hours on the phone with them. I have had my personal money manager and my attorney speak with them. ZERO progress, ZERO help from Fidelity. They are holding me and my money hostage. Again, 18 months. ZERO progress.
I have closed all other accounts i had with them based on how they are treating me. I am the CFO of a company and have even moved the corporate 401 plan away from them. Collectively over $3 million dollars has been moved away from fidelity because of the way they have treated me. Still they refuse to release my funds.
I encourage any of you readers who are considering placing money with them to reconsider. Use a different firm. Abigail Johnson should be disgusted with the way her firm treats people. I think i should get a reply directly from her within 24 hours .
Bob
Got to hire a lawyer – or you’re likely to never see a dime!
These people can’t even add a simple apartment number so I can receive my cash management account card! I have been going back and forth with them for two weeks because I did an address change and the failed to add the apartment number. I called them added the apartment number. One of the reps assured me that the number was added and I would receive my card. Needless to say they sent the card with no apartment number. I got paid today I and I don’t have access to my funds. Called today apartment number still not added. How freaking hard is it? And they act like it’s not important ant that I have no card to access my money. The don’t even care!
I have authority to to manage my mother-in-laws account and my wife has durable power of attorney. My mother-in-law is 94 and i have handled her account for the last 6 years. We have recently placed her in an upgraded intensive assisted care facility after severe medical issues requiring repeated hospitalizations. From the hospital to rehab back to hospital back to rehab to a regular assisted care than lastly to an upgraded major care facility. This required large withdrawals to pay for these changes. Fidelity froze her account not allowing my wife or myself to buy, sell, exchange any of her positions nor move to other accounts or withdraw any funds. This was done prior to any notice. I was called notifying me of the locked out account after the fact. I called and attempted to explain the situation regarding the problems with my in-laws health issues and other reasons why a large amount of funds were being moved in a short time and got no remedy. My wife and i have had accounts with Fidelity for over 14 years and currently control over $935,000.00 in assets with Fidelity. They are treating my wife and i as criminals stealing her mothers money without accepting an explanation and not given the opportunity to show the money used prior to locking us out of the account. Trying to clear this up is a nightmare and i don’t understand what gives some upper manager the right to convict us without just cause. What ever happened to innocent until proven guilty. The right to present your case prior to conviction does not apply at Fidelity.
FIDELITY HAS FROZEN MY ACCOUNT BASED ON “RESENT CONVERSATIONS” THAT I SHOULD REMOVE MYSELF AS TRUSTEE AND APPOINT CO-TRUSTEE.
REFER TO LETTER FROM MATTHEW KOOLS, 10/24/2017. HIS NAME DID NOT SHOW UP ON SEC SEARCH.. HIS BASIS WOULD NOT STAND UP IN COURT. HE DID
NOT CONTACT ME BEFORE THIS LETTER OR TELL ME WHAT INFO HE HAD.
IT SEEMS YOU HAVE MANY COMPLAINTS OF THIS NATURE.
Our nightmare began a few months ago. My mom received a reimbursement check from BCBS and we decided to open a joint account with it and to where I would have direct deposits from my paycheck; keeping the acct as a “go to if needed” or emergency account. I have a 401k with Fidelity so decided to open it with them. BIG mistake. Opening the account was no problem. Using the debit card was no problem. The waiting a month before putting a restriction on the account (without advising us), tried to use the card at my mom’s dr and was embarrassingly told it was declined.
They want to talk to my mom to verify the account. No problem. My mom is 91 and in great health aside from severe hearing loss. Therefore I need to be with her during the call as I may need to repeat the questions to her. (She can understand better when seeing the person’s face talking.) At first Fidelity asked for a copy of her ID, and the deposited check information which I promptly faxed (her license, insurance card, and all the check information).
I was told the restriction would be lifted after review no more than 3 days. And of course that didn’t happen. Now trying to make the call to speak to someone has been impossible, long hold times. I have begged, literally, for them to either call my mom directly or provide a direct number TO A PERSON, so we could get this taken care of. All I have been given, after at least 25 emails over the past 4 months, is another number that is exactly the same – nothing but on hold. Because of my work hours and the hours of the business it is impossible to wait that long on hold. I can’t even count the number of times we have called (too frustrating to even imagine).
My mom has an appt on Friday for new hearing aids in hopes that she can get something more advanced to improve her quality of life in the hearing area, but she needs access to her money. (She is on fixed income, and due to the high cost of hearing aids I am not able to afford them for her.) Anyway, this is our money and we should not have to have any reason to have access to it. We provided all doXXXXents requested, we have sent multiple, multiple emails, we have called countless times daily, weekly, since January. I don’t know what else to do at this point. It’s our money and have no access. My mom’s check was approximately $4500 and I have deposited $1000 in cash. Cannot even deposit into the account let alone use the money. Never again. UPDATE: We finally reached a human after countless attempts to speak to someone in risk management – my mother was unable to clearly hear the representative so I offered to put it on speaker phone in order to repeat the questions to my mother and have the representative hear me repeat the questions and then she could answer him. He refused! This is the worst financial institution and hands down the worst customer service we have ever experienced. Once we are able to obtain OUR money we will be closing the account!
I would do more than close an account. Turn it over to an attorney that is handling class actions against Fidelity. There has to be at least one attorney doing that. I’m in my own nightmare trying to get the remainder of a QDRO distribution that they screwed up over 14 years ago! 5 phone calls, promises, then the last customer service dumbo named Donovan Williams in the QDRO typed my phone number in wrong. Supposedly the QDRO department tried to call but didn’t get an answer at the wrong number. Duh! Instead of looking at another of the many doXXXXents in their file to try to find a correct number (I have had the same number for 34 years) they just dropped it. I cannot tell you the threats I had to use to get to speak directly to a customer service manager rather than the usual “my manager is not available at this time.” It’s not resolved yet. With the number of complaints I’ve seen online, most seem to be the nature of Fidelity holding or locking out or restricting access to an account holder’s money, there must be some lawsuits going on somewhere. A class action is usually no cost. Argghhh!
Well, thank you for this information. I was going to invest a large sum of money with them and at this time will not be using them and will continue on my search. I wish you the best of luck and hope that someone finally gets back to you.
Sincerely,
L Lowry
I would like to start by saying I was so disappointed by the way Fidelity treated me when I applied for a withdrawal hardship for the purchase of my home. I’ve been with fidelity for almost ten years. They had my in windmill and they tried too keep my money held hostage for two weeks I was on the phone countless number of times. They are Slimy crooks it took two weeks and 3 hours on the phone too get my withdrawal hardship processed and approved. THIS IS YOUR FAIR WARNING DON’T TRUST THEM!
Liz Graef lizgraef at yahoo.com
At a loss! Have not recd my pension check For Two months. Bradley Pearson from Fidelity, Charu Chhabra from Northrop Grumman and Kory Hendricks from Northrop Grumman all very polite but NO results. I’ve been calling every day since April 4th. Google info reflects several dissatisfied clients. Northrop Grumman should go back to Aon Hewitt immediately. If anyone has any way to help please reply. Thank you.
I had left 3 messages to have my account manager call me. After getting no calls, I requested to change my acct mgr. The branch mgr contacted me, profusely apologising and promising to have a new acct mgr give me a call. It has been at least 3 weeks ago. Last night I sent a secure mail in which I indicated not only my displeasure but also lack of confidence in Twkuila branch. The following morning (13 May 2017), I received a message that said my concern would be forwarded to the same people I had complained about. Makes a lot of sense, doesn’t it? After dealing with Fidelity for more than 30 years, I am now so disgusted that I am willing to transfer my assets and my mother’s as well.
My Name is Larry Wells. I retired from Northern Trust on March 31,2017. I had set up how to handle my retirement funds in February. At the time Hewitt handled Northern Trust employees Pension and 401k funds. The expectation was that my instructions to transfer/rollover the funds to Northern Trust Securities. With the transition to Fidelity from Hewitt it seems all of the information and instructions were lost. On April 12, I painfully spoke with Fidelity with my financial advisor and we provided the instructions again. I was told this would take a few days to occur. After many , many phone calls I could not get any answers on what was going on or what the problem was. I started taking names that promised to call me back with further information. I not only did not receive a phone call but could not reach the people with the extension they provided. Some of the name are ( David Poole, Scott Alward, Ed Weyland). Actually I spoke with someone yesterday(5/10/17) who stated I should receive the fund by eod via UPS. That did not happen and again I did not get a call back as promised.
This is so disappointing customer service that I cannot believe it. Beside not having money, I have actually lost value by not being invested. It seems I have to pursue a legal course of action as I still do not have my money.
I was appointed by the court as my Mother’s conservator in December 2016. I have been trying to get Fidelity to honor the court order and as of today May 5, 2017 they still haven’t. In the meantime by mother’s pension is going to some one else. I am an attorney myself. Honoring a court order should be a simple task. You delay is taking money from an 81 year old woman who really needs it. You are allowing some one to fraudulently take money from her.
SAT. A MAJOR PROBLEM WITH FIDELITY WAS BROUGHT TO MY ATTENTION. I CALLED YOUR SERVICE DEPT AND SPENT OVER 45 MINUTES TALKING TO YOUR EMPLOYEE , JIM HORNBERGER. HE WAS OF NO HELP. NO RESOLUTION. HE ADMITTED THERE IS SOMETHING WRONG WITH FIDELITY TECHNICAL DEPT THAT IS CAUSING THIS PROBLEM.
NO RESOLUTION, NO HELP BUT LOADS OF EXCUSES AND A LOT OF BS.
FIDELITY CAUSED THE PROBLEM. FIDELITY EMPLOYEES OFFERRED NO HELP, NO SOLUTION!
#I WAS TOLD BY YOUR EMPLOYEE TO CALL BACK MONDAY AS NO ONE IS IN TODAY OR TOMORROW. I TOLD HIM I WOULD NOT CALL BACK AND TOLD HIM SEND A MESSAGE OF THE PROBLEM TO SOMEONE WHO CARES ABOUT THE PROBLEM FIDELITY CAUSED. HE REFUSED TO DO SO.
AS A RESULT OF THIS TREATMENT AND BEHAVIOR, FIDELITY AND ITS EMPLOYEES HAS CAUSED MY BLOOD PRESSURE TO SOAR AND I WAS REQUIRED TO TAKE MY MEDICALLY NECESSARY MEDICATIONS, NITRO & BLOOD PRESSURE.
FIDELITY WAS AND IS ARGUMENTAL, DISCRIMINATED AGAINST ME, REFUSED TO HELP ME. THERBY WRONGLY INFLICTING ME WITH PAIN AND SUFFERING. SHAME ON YOU, FIDELITY.
I HAD RECORDED MY TELEPHONE FIDELITY CONVERSATION AND IT WAS OVERHEARD BY A WITNESS LISTENING TO THE COMPLETE CONVERSATION.
SINCE I GOT NO HELP OR ASSISTANCE FROM FIDELITY, I SHALL NOT CALL THEM BACK AS DEMANDED BY YOUR EMPLOYEEAND INSTEAD I WILL BE CALLING AND INFORMING NATIONAL ABC NEWS AND NATIONAL NBC NEWS AND MY LEGAL COUNSEL FOR THEMTO LET THEM LEARN OF THE UNPROFESSIONAL TREATMENT AND BEHAVIOR THAT FIDELITY WRONGLY INFLICTED UPON ME
FIDELITY INVESTMENT WILL BE MAKING NATIONAL NEWS ON BOTH ABS AND NBC.
WL
please provide telephone number or how to get to the Client Complaint department.
On Jan. 20, 2017, I initiated a request to do a rollover of my 401K. I was told that the transaction would be completed in 7-10 business days. In the interim, there have been colossal mistakes in the check amounts, NUA , etc. They stopped payment on the incorrect checks, but haven’t reissued a replacement. I’ve spoken to five reps and a supervisor; all to no avail. On 2/6/17, we were promised that the correct check would be cut and sent Express UPS 1 day. A total of eight Work References doXXXXenting this have been created. The excuse? “FINOPS CONFUSION”. FINOPS is Fidelity’s “backroom” processing arm. Simply stated, this company is ill run, unresponsive to client base and will do everything within their power to hold on to your money as soon as they hear that you want to move it elsewhere. I have every intention of filing a complaint with the regulatory commission.
Hello,
I am curious if you have filed a complaint with any regulatory agency? I am trying to resolve a QDRO issue that Fidelity screwed up royally in favor of my ex-husband 14 years ago! I have made 5 phone calls, been promised the sun, moon and earth but to no avail. To the ex’s credit, he hasn’t received his total disbursement either, which means, yes, Fidelity is holding on to our money. Why? I don’t know. It isn’t much but this company should be shut down due to their across-the-board rude and almost by-design incompetence. But which of dozens of agencies would I go to to file a complaint?
my brother been trying to get money out his 401k for 2 month .we been having problem with customer service. He has a speech problem.this process we going through is crazy . I would not recommend no one to this company. bad customer service. he need his money money he got house note and bill like every body else.this on going problem.he need his money this week house is a stake.thanks.662-701-XXXXX
A family member died. He had a significant Fidelity account. (He was a retired broker himself so he was parking his investments there but not relying on Fidelity employees to do any thinking for him.)
To make it easy to distribute inheritances, each of his heirs opened a Fidelity account. As one of the heirs, this was the worst experience I have ever had with an investment firm. Everything that could be mishandled was, checks, which were in line with all of their procedures, were blocked, inaccurate valuations were posted on statements, access to my online account was blocked because they suspected fraud when I tried to transfer a large (but within their guidelines) amount of money to my own savings account. A check they say they sent and would take up to five days didn’t get to the person for a month.
Another interaction was when I tried to close my account. The guy asked for the name and ticker symbol for each stock in my portfolio. Since online access to my account had been blocked, “by accident”, and I wasn’t getting statements mailed to me, I didn’t have any way to answer his question, I had every single piece of info they could possibly want about myself but not this bit about my uncle’s stock. The guy would not help me without the stock symbol info. His rigidity was preventing me from closing my account. I got off the phone with him waited an hour and called back, the next person I spoke with said, “ok, that stock would be %*&X#^ I can take care of that for you”. He volunteered to me the stock name and ticker symbol which the first guy insisted were top secret information without which my account could not be closed. Insane!
To make everything worse, their phone support response totally sucks. I’ve had to call them at least 8 times to try to fix problems they caused. Never have I spoken to a live person in less than 45 minutes on hold. This is while I listen to a message saying they are “experiencing unusually high call volume”. Nope. It’s not unusual if it happens all the time. It’s not unusual when they know, as they told me, that “call volume is always very high at this time of year”. See, so it’s not UNUSUAL. Get some more staff to serve your customers when you know call volume will be high.
My advice? Go to the nearest branch with your ID and the routing info needed to transfer your investments and cash to a different company. Stand there until it’s done. (Be sure to inspect the paperwork before it’s set into motion. The Fidelity staffer who did this for me left a zero off the paperwork. All I could do is breathe deeply as I stood there while she started all over again.)
Oh my Goodness!!! Do Not ever dispute a claim…Fidelity Investments closed my accdount and when I tell you its been HELL trying to get to our money!!! Its been literally 8 weeks…sent these people 4 forms of identification and social security numbers.they say that they want to know that we are the real people on the account…Unbelieveable then they made us go and get SIGNATURE GUARANTEES at the local bank here in our home town…I am still waiting after I then sent by CERTIFIED MAIL and more and more copies of who we are and todays date is Jan.5th.2017…I just got back my certified mail card that we sent ..the stamp says they received it on December 28th…what the hell is going on and what is taking them so long??? I may have to get an attorney to get after these people!! This is the most RIDICULOUS investment firm I have ever dealt with!! I beg the public do not deal with these people… they make u wait over an hour every time that hyou call…its disgusting how they just do not care!!!
Called the Novi Michigan branch office to set up time for a medallion stamp on a 403B transfer request. While this transfer was not going to fidelity I have a significant amount invested with fidelity already. I was told that they would not provide the stamp, not even for a long term high value customer, unless I was transferring the money into a fidelity account. There excuse was that they are being held responsible for the complete transaction not just verification of the signature. I highly doubt this is really the case.
I feel that this is a very short sided view. Given the term and the amount of money I have invested with them they should have provided the stamp and kept a happy customer. They now have a pissed off customer, who plans to move my money somewhere else. Obviously they don’t care, its only money.
Dear Scott,
This does not surprise me one bit…I am a brand new customer and I can smell ahuge RAT in this company already..I will never ever buy anything from these people..They are dispicable!! If I was you..I would not give them another freaking Nickel..I do not care about their funds either ..there is too many fish in the sea that would love to have your business… Its just getting too many people at these places that forget about the customer and how important you are to them!! Thats how it is …sorry for you..I am sorry for listening to my paran about putting my money in an account with Fidelity..It has been a 2 month nightmare for me!!!
I got an offer for a credit card. If I spent $500, I was offered $100. Now they refuse to give me the $100 by check, like they said they would. They will only deposit it to a Fidelity account. What a scam!!! They also were so rude every time I called them about the credit card. I would NEVER USE THEIR CREDIT CARD AGAIN.
ilove the company and plan on staying with the company and reconciling
I notified Fidelity early August of the demise of my brother. They instructed me order death certificates and the account was current. I get a strongarm message left on my phone yesterday 09/08/2016 I MUST contact them before 7PM. When trying to resolve the issue was abruptly told by a credit manager, the car must be repossessed. Carpetbagging is the aroma surrounding the tone and demeanor of Fidelity procedures.
The car is $3,000 overpriced, with a balance of 19,000. There is no offer of possession or refinance, they just want to send the car to auction.
Fidelity told me to leave as a customer after, what they consider, an offensive phone call.
The Call was about The American Express Credit card offered by Fidelity and used by me thru much frustration and abuse by the processing company FIA card services.. I also have a REAL American Express card…. and came to the conclusion that, with respect to an agreement with AMEX and the abuse I received by them… Fidelity presented their credit card FRAUDULENTLY… as there was no reference by Fidelity of this “Shortcut” used to higher validate their credit card… The words (offensive) are in the Dictionary, Movies on the Web what is common usage when people are frustrated when being abused. It’s common by Corporate responses, is to take an accusation made by a customer and turn it against time… then to have ben contacted by some very Junior employee to present my fate with American Express. Please have someone from your legal department call me… and if you respond “We don’t do that” or we have reviewed your dismissal as a customer and find you deserved it… or no reply in the next 48 hours… I’ll move on to and adventurous legal position Paul Peachin 607-435-XXXXX, ppeachin at gmail.com Again I am accusing Fidelity of consumer Fraud
Mailed in all doXXXXents To Fidelity investments to Cincinnati, OH, 45277 with wet stamps & signed on all copies. Then I call the day after they received it and no one called me. Now when I called they said that I sent in blanks. Then I ask for the original to be mailed back and they DID NOT match my printer even after they said it was the original that were being mailed back. I also was told they shredded them after scanning them in to their system. I said then are you nuts no one shreds original copies to transfer of assets. Then they turn around and said they were not shredded. Now I am on the phone asking for an email to show them what they sent are not the originals and a copy of what my printer made and the receipt of how much it cost to mail them in. They are even refusing to give a email to show them. Now I have transfer of assets with wet stamp and signature floating around inside of Fidelity office in Cincinnati, OH. I am also asking for all 4 phone calls to be reviewed and they are refusing to do that as well. Now after 1 hour and 10 minute still waiting for just the scanned front page of the copy they scanned to be emailed to me and it all can be blank out and they are refusing. They are still refusing to give me just an email to prove my side of the stories and still refusing that.
Beware Said the same thing to us.
Now why didn’t Erin M*Ne!!y (603) 791-5312from risk management is calling me a liar and all he had to do is listen to the calls. He also refused and said I was abusive on the calls. If any is abusive on any calls, it should be mandatory to listen before even call me. Why did he not listen to the call before judging someone that was trying to transfer asset to them. After they received our paperwork from there it was all down hill one lie after anther.
Lie 1 Said would mail original copies back and sent fakes ( did not match my printer)
Lie 2 Talked to 3 supervisor I really think they lied ( ask for the same person back and refused)
Lie 3 Told me they shredded they after scanning them into their system ( then was told by someone else they don”t shred them.)
Refused 1 Listen to recorded messages.
Refused 2 Asked them to email me the front page of what I sent in them, that they said that was scanned so I could match up with my printer. I even asked them to black out all info. Witch really would be just emailing me a blank page. Everybody know what is scanned into a computer will print out the same way. ((( NOT A FIDELITY )))
Refused 3 Asked for everything to be mail back to us refused.
Refused 4 Asking for a email address to show them my proof that they were lying. REFUSED
I guess they don’t want the truth.
((( Please beware of this company )))), review all complaints online I just did and this just keeps repeating like a broken record.
I just opened my account around January 10th 2016. The IRS deposited my income taxes on February 10th 2016. The next my account was frozen. Richard Prows was very rude and disrespectful. He treated me like I was a criminal and refused to let me talk to the Risk Management department. I have contacted the Attorney General in my state. Seems to be the only way to get answers. Should be disappointed in your company.
I have issue with customer service that is irresponsive and will not escalate my problem to a higher up. Rude and surprisingly lower level clerk takes authority to decide matter.
Risk operations are not interfacing with the customers; when I entrusted Fidelity with my IRA accounts I was assuming that they have fiduciary duty to me when they handle my funds; turned out that they do not care and will not spend time correcting their mistake. Closing the account is another nightmare.
Worst part is that you cannot get thru to a senior officer.
Mailed in all doXXXXents To Fidelity investments to Cincinnati, OH, 45277 with wet stamps & signed on all copies. Then I call the day after they received it and no one called me. Now when I called they said that I sent in blanks. Then I ask for the original to be mailed back and they DID NOT match my printer even after they said it was the original that were being mailed back. I also was told they shredded them after scanning them in to their system. I said then are you nuts no one shreds original copies to transfer of assets. Then they turn around and said they were not shredded. Now I am on the phone asking for an email to show them what they sent are not the originals and a copy of what my printer made and the receipt of how much it cost to mail them in. They are even refusing to give a email to show them. Now I have transfer of assets with wet stamp and signature floating around inside of Fidelity office in Cincinnati, OH. I am also asking for all 4 phone calls to be reviewed and they are refusing to do that as well. Now after 1 hour and 10 minute still waiting for just the scanned front page of the copy they scanned to be emailed to me and it all can be blank out and they are refusing. They are still refusing to give me just an email to prove my side of the stories and still refusing that.
Beware
Good luck Michael V..They closed my account and it has taken me over 2 months afte rsending them all kinds of sh*t to them..including government id’s and social security cards and signature guarantees…Today I called to see if they got my certified mail which I know that they received it…because the stamped card that I got in the mail today says dec.28th…so now the Risk Dept is saying that I need to have two uility bills LOl…LOL!!!! I just can not believe these a-holes and how they are getting away with this bull sh*t!! I mean I guess I have to report this to SEC ???? Does anyone know if I should?? Will the attorney General help me??
you have theives that work for you and liars.. I am calling FBI to report and investigate.
Yes I think that we should call DATELINE on these PRICKS!!!
Hmmm…Dateline, 60 minutes, Atty General, SEC…ANYONE OUT THERE WANT TO HELP?
Problems with Risk Mgt. area. Their doXXXXent process and decision making is faulty to say the least. Unbelieveable what they have put/are putting me through without answers. If they do not correct issue(s) ASAP will move all a/c’s.
I recently had to set up several new accounts with Fidelity. Much of the holdings in these accounts were based on inherited Fidelity accounts that needed to be transferred to new accounts in my own name.
Since setting up these new accounts, I’ve been confronted time and time again with account handling by Fidelity staff that is so haphazard, so mistake-ridden, that I’m ready to tear my hair out! I seem to spend an hour a week on the phone with these people just trying to sort out what the heck they’re doing with my accounts and my money. One of the most upsetting elements of this has been learning of numerous account options, which rather than having Fidelity staff ask me about my own preferences, staff just decided on their own. Heck, it’s only my money, why bother asking me what I want to do with my accounts???
Well. today was the last instance of this sort of nonsense. Tomorrow I go to another brokerage house and initiate transfers of my holdings. Fidelity should be paying me for this kind of service. Since they’re not, I’m done. If you’re going to put your savings in the hands of people that clearly don’t know what they’re doing, or alternatively don’t care about what they’re doing, you’re going to have a problem. I wouldn’t recommend Fidelity to anyone.
I’ve had one account or another with Fidelity for close to 30 years, but the actions of their Risk Management group are forcing me to start moving all of the family’s accounts to other firms.
When we moved the Family Trust to Fidelity, there was a paper screw up and I was not listed as a co-trustee, but we did set it up where I would have ‘full trading authorization’. Last Christmas, when she was visiting my home, she used their bill pay to to write two checks to her grandchildren. Fidelity Risk Management had the account locked because the transaction was placed from the IP address used by my home network and they assumed that I entered the transaction. She had to verify her identity to the customer service rep over the phone to unlock the account. Her Parkinson’s disease makes it very hard for her to speak loudly and clearly enough to communicate on the phone and they wanted her to tell them the name two stocks that she owned. When the Fidelity rep could not hear her reply, I repeated the answer for her and the rep then informed us that because I had answered the question, they would not unlock the account. A 45 minute conversation with the supervisor followed with consisted of a string of lies, shifting stories and truly absurd excuses. We were told that handicapped people were not allowed to have accounts on Fidelity. We went through the process he required over the next couple weeks. It seemed like every time we were able to get to the point that the customer rep was ready to unlock the account, they would be told that they would have to talk with the Risk Department and that department would be closed! Apparently, they get a lot of time off during the holidays and never work past 5PM EST anyway. We never did manage to get her account unlocked.
In the meantime, we sent in the extensive paperwork Fidelity requires to recognize a co-trustee named in the Trust doXXXXents. But even though they recognized me as a co-trustee with full authority over the Trust, the Risk Department still refused to give me access to the cash management portion. It seems that since I was listed as having ‘full trading’ authorization, which does not include cash management transactions, they thought that it would be appropriate to prevent me, a trustee, the access to the account normally afforded a trustee. Just how stupid can someone be and still work at Fidelity? Unbelievable. The customer service department had to go back to Risk Management three times before they got high enough the chain to find someone smart enough to see how incredibly idiotic their position was.
Once I had access tot he bill pay functions, I discovered that they had also cancelled all the automatic payments scheduled and, as usual, had not bothered to inform us.
Its a hassle switching firms, so I was going to leave this alone – until today.
My Mother-in-law is suffering from Alzheimer’s. She is incapacitated and in a nursing home. In accordance with her trust, a doctor certified her as incompetent and unable to manage her financial affairs. and the attorneys drew up the doXXXXents to remove her as a trustee, leaving my wife and her brother as co-trustees and my wife as the administrator. My wife filled out Fidelity’s convoluted form to adjust the trustees status and and sent it in with copies of all the doXXXXentation. This time, the Risk Management insists that we obtain the Mother-in-law’s signature with a medallion certification. What part of ‘incapacitated’ is hard for them to understand? To be fair – it could be harder on us. The same paragraph in the form that they assert requires a signature from an incapacitated trustee also requires it from a trustee that has died. I am just glad that we will not have to wheel a corpse into the bank and all stand around, waiting for it to sign it’s name in front of the certifying official.
BTW, I was a CPA with more that 40 years experience with internal control in financial institutions. It is painful for me to have to deal with these idiots.
Just read through the comments looks like I’m not the only 1 that they try to put you off !!!!!!!!!
Be careful with this company, I caught them day trading which cost us money and you can’t get your money out of them. I know. Been retired since 1 March and have contacted twice, once was with Joshua and the next was a Don. I quote ” It’s what your company wants”, bull. They are only hold the money up because we choose to go with a different company to invest!
Beginning to look like it’s time for complaints to SEC, Dept. of Justice, and the AG’s office. Some one will listen to me I promise you this.
I have been trying to get my money since Oct 29, 2014 it’s now Feb 15, 2015. Tired of the lies and run around I have been getting from You People ! Now it’s time for the end of the beginning…
Brother I hear you, what a scam, That’s just to be polite!!!!!
I am receiving mail for Anthony Varwig at *** Wellesley
Drive Toledo, Ohio 43606. I have received mail for Mr Varwig for more than 8 years.
I do not know Mr Varwig. I have returned mail to your company writing on the envelop return to sender. The month of January 2015 I returned 3 mailings from your company.
Please correct your records. Mr Varwig does not live at **** Wellesley Drive Toledo, Ohio 43606. I will be returning the letter just received this week. I hope this email will resolve this issure.
Property Owner
@ **** Wellesley Dr
Toledo, Ohio 43606
I just want to say i just filed a bbb complaint on them, federal trade is getting involved and as well as a judge. I have been with fidelity for the past 8 years. Today they put the icing on the cake when a rep from risk management justin told me that fidelity made their customers sign a contract where they can block or close your account at anytime with all your money. For me that did it i am taking all of my funds and will close all accounts. I CANNOT EVEN EXPLAIN WHAT THEY DID TO ME..TOO LONG TO TYPE
Get them !!!
Were you able to do this?
I am having a hard time with them also.
I never signed anything saying that. But I’ve only had my account for 2 weeks had my income taxes deposited on the 10 of this month. $6,033. Only spent $800. Next account was frozen, nobody will tell me. I was disrespected by a supervisor named Richard Prows who also treated me like I was criminal. I reported it to the attorney general and better business bureau. Plus legal action is being taken.
Dont Worry Mr.Jung we know we been getting the B.S.all this time and these people are incompetent fools!!
Just gave up–after investing almost FORTY (40) minutes on the phone-3 persons-because WORTHLESS WEBSITE never lets me log on. This is the 12th time over 4 months that system will not allow log on and I have to send emails/make telephone calls/go through unnecessary investment of time and trouble within the website–JUST TO LOG ON and check account. This is a TRILLION DOLLAR company-why don’t they care enough to fix their problematic website and not subject their customers to mistreatment.
SHAME ON YOU FIDELITY! Fix the website system or fire the people who created it and START AGAIN with a competent group! Otherwise its a slap in the fact to your customer!
Sunny
I opened up a cash management account with fidelity on 11/10. I funded the account with money from my checking account. According to my bank, the funds were cleared at Fidelity on the 14th of Nov. I received a debit card in the mail and tried to use it 4 days after it was cleared. It was declined with Fidelity saying the funds were still pending yet my bank said the funds were transferred and the transaction was completed on the 14th as well as the money showing “available for withdrawal” online . After having my account open for 10 days I called fidelity and asked them what was happening with my account. They said I needed to provide doXXXXentation in order to identify myself and bring it to the branch. I fulfilled their request only to find out they decided to close my account with no warning or explanation. Even still they still will not release my funds as they say my funds are still pending which my bank and fidelity online says otherwise. I have NEVER EVER had this happen to me. I opened a college savings account for my granddaughter only to find out that it was closed by Fidelity.
Ok so listen up everyone…Here is what you need to do…I filed a complaint with the SEC and The U.S.Attorneys Office… If you go to the website Department of Justice you will see a list of drop down key go to us attorney and write your message and your contact name and number.. We will get help with this..I really can not see how this is LEGAL what they are doing. I am calling my attorney in the morning..I will try and sue if I can…Does anyone know about a law suit..I am having mental anguish..Its literally making me sick I have cancer and I have been sick for days over this whole thing.. a couple of weeks ago they told me that once I got them the signature guarantees from the bank… they said that they will reinstate my account…. I cant even Log in I keep getting an error….I think they are lying..Oh my GOD am I going to get mt money back?? I watch AMERICAN GREED all of the time could they be like those people on tv?? What am i going to do??
I Feel the pain–only to the 3rd power.
Fidelity froze my Fathers account of $1.2 Million (he is 91 11/12)
because THEY allowed a bogus withdrawal of $309,000.
I have made over 140 phone calls, spent 100 hours, to zero avail–nada, zip zilch.
NO return calls, stonewalling that would make the White House proud.
I get forms–that require that I reliquish our rights. THERE is soooo much more.
I cannot wait to hear from ned, abby, kathy, meg or from “the executive office”–
mabe the desk, drapes, or carpets———
I suggest you look at what your general counsel Ramon Herrera is doing while on the clock, he comments on political stories all day, calling people foul names and making disgusting comments about people who aren’t Hispanic. I am sure you would not be pleased with the comments he makes. Let alone during office hours.
I have been trying for almost 3 months now to receive money from an account I sold off. I sent 2 applications for EFT and gave it 7-10 working days to reach Fidelity, only to be told it never reached it’s destination. I sent a third package, along with all the proper information / doXXXXentation as the last 2 packages, only this time I sent it via Fedex so I could track it. When the package arrived, I called again to verify it’s receipt & was told the link to my bank would take up to a week to complete the transaction. In the mean time, I received confirmation doXXXXentation of the trade transaction along with no less than three letters of EFT to my bank account confirmations, with three different active dates. I have called no less than 8 times for an explanation as to why no moneys have been transferred. The guys that take the calls are very supportive but obviously cannot do anything about completing the transaction. The supervisor over the EFT department needs to be fired at least. The level of incompetence is astounding. I am writing this on the site I Googled for Fidelity Investments Corporate Offices, in the hope someone reads it acts on it. I’m posting on Facebook and anywhere & everywhere I can until I can get someone’s attention. This is a large amount & I’m ready to seek legal council.
I have been a Fidelity customer for 30 years. They made a mistake in my account and gave me a bad time when I brought it to their attention. It ended in a shouting match and I am now closing my account.
Me too, caught them day trading that lost money, When I ask for the money lost to be returned to the account I was told NO WAY.
I need to speak with William R. French, Vice President, Risk Management. How do I do that?
Mr. Johnson,
I went looking for an address to mail you a letter discussing just how angry I am at your company putting out a product as flawed as ATP 10.2 and giving me no option to use something that works. I was heartened to see that I am not alone.
I have spoken to numerous Fidelity people who all tell me my voice has been heard and the issues I’ve identified are being addressed. Frankly they lie. I have been complaining for over a year about the various problems with each version of ATP and not a single issue has been addressed. To make matters worse, your people don’t even know when they’ve fixed a problem.
Yesterday I received a call from a Fidelity flunky who wanted to tell me that the new release of ATP, 10.2, fixed a problem I’ve been having. This is a serious problem with the Multi Trade feature in which ATP randomly changes either the quantity or Limit Price of my orders. This is a serious problem as when I hit that order to place it I now must pause first and make sure the order still says what I had set it to say. I had to tell him that it was not fixed. When I updated to 10.2 yesterday morning that was one of the first things I looked at and it still was changing my orders. This is just unheard of in any competent IT operation.
As one prior poster said, I too am considering how to get out of Fidelity and get a platform that I can trust. Whoever designed ATP should be fired. Whoever managed the programming project should be fired. Whoever is responsible for customer satisfaction vis-a-vis ATP should be fired. And Fidelity should stop advertising as they do on CNBC that ATP is the greatest product since sliced bread.
If you haven’t noticed it yet, I am mad and my respect for Fidelity zero right now.
No one at Fidelity seems to give a damn. I trust nothing that anyone tells me related to ATP. The new version, compared to 9.6, is more difficult to use, more complicated, and is not accurate. Worse still, the way I am forced to look at the bars on charts makes it difficult to see them and impossible to adjust them as I was able to do in 9.6.
The system has a survey form built in and one of the questions is how I rate ATP on a scale of 0 to 10 for recommending it to friends. There needs to be a range from zero to minus a million for me to be able to accurately indicate my rating. If anything at all I rail against anyone using this flawed system.
Now I am sure that this is not the place to itemize technical problems as I am sure none of Sr. Management would even understand, but, I will bet that no one in your entire organization will even call me to understand what I am dealing with. If you wish to prove me wrong then I can be reach at the phone number you have in Case # R5749001 which has been open for quite a while and has the necessary information to contact me. You can also use the email address I have noted on this post.
I have been a customer of Fidelity’s since 1982 and I have, what is to me and should be to you, substantial assets at Fidelity. I also make Fidelity a lot of money through trade commissions which, because of the new ATP, have gone down this year.
Trading with ATP is less fun, less easy, and more frustrating.
I hope to hear from you, though more probably it will be some lower level employee who will just continue my disappointment. But I hope not.
Fidelity at it again now with patrolling what securities customers can buy. HOW DARE YOU TELL ME HOW I CAN SPEND MY MONEY!!!! WHO THE HELL DO YOU THINK YOU ARE? I DONT NEED SOME RIGHTEOUS ASS CEO TELLING ME WHAT I CAN OR CAN NOT BUY. Before I moved my account to Fidelity I asked if you restricted buying or selling on any type of securities and was told no. I also was told you do not believe in telling your customers what they can or can not buy AND NEVER WILL. However now as of July 1st 2014 Fidelity took it upon themselves to prevent customers from buying pink sheets stocks with a caveat emptor designation or any securities that are on the grey sheets. I and others have made plenty of money purchasing these type of securities recognizing ground floor opportunities. We do not need you telling us something is too risky, that is why we are here to take risk for the rewards. I ASK YOU TO GO BACK TO THE POLICY YOU HAD WHEN I FIRST MIGRATED TO FIDELITY AND LET US TRADE WHAT WE WANT TO TRADE REGARDLESS OF WHAT YOU DEEM IS RISK!!! IT IS OUR MONEY NOT YOURS!!!
Please stop investing in Seaboard Foods!
I hope to see changes and a new attitude towards animals and the environment in
Fidelity’s investments forthcoming or I will pull my investments.
The hoops we had to jump through to use a power of attorney are asinine. I am very disappointed in the customer service that Fidelity provides. All information should have been given to us up front, but it wasn’t. We wasted money and hours of time trying to meet the requirements to find that our efforts were in vain. As soon as possible, we will be moving our money to another firm.
I’m stunned at how bad ATP version 10.1 is. Why not leave ATP 9.6 running as well & let people use whichever version they prefer?
A few days ago I left a message and no one got back to me. I am very upset about every year getting corrected year end statements to be used when filing my taxes. Every year I wait til the last minute to file my taxes because of this and I still have to pay again to have them corrected because of your corrected statement. You are a big enough company to stand up for your clients to get some sort of refund for having to pay extra for having our taxes redone due to organizations errors and oversights sending corrected information requiring us, the end client, to have to have our taxes redone. Stand up for us and make them pay us for added expenses due to their stupidity. Support your clients in this gross negligence.
Arlene Newburn
Fidelity of the administrator of my AT&T pension lost my address of 12 years, They Stopped my Pension without notice, They tell me today it will be another 8 to 12 weeks to retore it. I haven’t been paid in two months and they seem to think i8 to 12 more weeks is no problem…. No big deal.No effort to expedite even though it was their error. Was a time when you could catch Ned or Abigail in the hallway at 82 and ask for help..Is anyone with a sense of urgency left in the company who isn’t trying to pry us from our dollars. I help put the First WTC computer back together when the first bomb hit in 93. They sure had some urgency then.
STOP supporting SEABOARD FOODs!
Active trader 10.1 has lowered the professional standards to poor at best, a bloated, confusing slow platform. HOW DARE YOU REMOVE FOUR DECIMAL PLACES and call yourself a professional trading platform I have 1000’s trades in the year for the last 5 years. I called 6 times regarding this and the less than satisfactory level 2 performance and was told by the drones that answer the phones that they have reported this concern to the proper department.
Executives have made the decision to lower the standard and are willing to lose clients,
I for one have opened an E Trade accounts and now in the process of moving funds out of Fidelity. Let Fidelity know by moving your money out to firms that respect you,
My wife and I have been your customer since 1983, and have been most satisfied until now. The wholesale replacement of ATP software is equivalent to New Coke. The entire format is less readable and less flexible. Worse, you’re treating me like an employee instead of a customer by telling me: upgrade, change, redo what you can, we’re doing this now. And you hired a third party to deflect the feedback.
I urge you to continue the ATP 9.6 in parallel with your new day trading software ATP 10.1.
I can’t look at these new screens for more than half an hour. Please don’t make me go somewhere else.
Att: Edward Crosby Johnson III
CEO
82 Devonshire Street
Boston, MA 02109
Dear Mr Johnson
I am a Fidelity customer and an active trader. I trade mainly penny stocks and sub penny stocks. Fidelity came out with a new active trader pro version however the moron that designed it does not have 4 decimal places with the bid and ask. I also do not see any level 2 quotes, maybe I am missing those. I have brought this issue up for months with reps I talked with. I presently use version 9.6 however on Tuesday April 29th 2014 they are going to pull the plug on it leaving me and others stranded with nothing. Penny stocks are not the only stocks to use 4 decimal places, big board stocks also use them. Can you leave 9.6 running until they get the new version running properly? I know I can not be the only trader that mentioned this. I and others depend on having 4 decimal places available to trade. We need your help!
On another note I asked in a chat window for your name and address and was refused to give it to me by Steve Broermann. Copy of chat enclosed. When a customer asks for an address or who is in charge that information should not be withheld. A hard copy is coming.
Sincerely
David
Agree why fix what is not broken? In fact they are taking something and replacing it with a broken version. The 4 digit bid and ask does not work. I do not like the interface at all and will not use it. I will look for a new broker.
THINK oR SWIM!! TD AMERITRADE!!! YOU will love it!!!
FIDELITY WHAT A FREAKING DISASTER THIS “IMPROVEMENT” IS!!! PUT THE 9.6 VERSION BACK UP!!! THIS IS LIKE GOING BACK TO THE CAVEMAN DAYS IDIOTS!!! IF IT IS NOT BROKE DONT FIX IT!!!!
Your not going to see the 4 decimal places Mr.David because it does not support the penny stocks trading anymore. They will not let u trade the penny stocks..dont u get it?? They suck!! Use the Think or Swim platform..its sooo awesome!! I tried it and I love it and I switched to TD Ameritrade..Its way better I should have went here first instead of these DEVILS at FIDELITY!!
My husband passed away in March and I have been communicating with Fidelity regarding my husband’s benefits. I have made several calls and have sent all the doXXXXentation that they’ve required but I have yet to receive any correspondence from Fidelity as to the status of my claim. My dealings with Fidelity have been very frustrating and unproductive. Thank you.
Glad I saw your comment. We are moving our money too.
I have been with Fidelity since 2001. I have been very happy with you until you once again want to change the Fidelity Active Trader pro. I have tried the new one and do not like it in anyway and will not use it. I am not a professional investor. The new pro Active Trader has many things that are of no use to me at all, it is very complicated to the every day novice like me. The current Pro Trader is very good and simple to use and I can not understand why you would wish to change it. ” If it ain’t broke, don’t fix it” You started to change it once before and decided not to do it. That was indeed a smart move.
I have in my account between around $700,000.00 and have had as much as $900,000.00. But if you look at my account you will see where I have started selling and putting it all in cash, and will continue until I have no investments with you and it is all in cash. I think it will be much easier to transfer my assets that is cash and no stocks. And this I will do!!! I am looking around now for a new company, and I do not wish to leave Fidelity as I have been most happy with you.
I wanted to send this to you CEO but could not find an email address on him. I do not know who will see this or if it will be read.
But thanks for your past good service. I do not intend this to be abrasive, just saying as simply as I can my feelings. I am not the only one I know that is with Fidelity that feels the same way.
Richard Hundley
GET Think or SwIM!!! TD AMERITRADE…ITS AWESOME!!! You will freaking LOVE it !! I dare u to try it!! u will not use another platform sir!!
I just sat here and read every single problem that all of you are having.. I went to the U.S.Attorney’s website I suggest that you all do the same..It only took me 5 minutes to leave my name and number and a brief message of whats going on…Its under the Department of Justice website.. Good Luck I am praying for us