Fanatics, Inc. was founded in 1995 in Jacksonville, Florida when it was announced that the football team the Jaguars would plant roots there. It began as a retail shop out of a small room in the back of a mall selling only Jaguars merchandise.
In 1997 Fanatics expanded to e-commerce and began selling sports merchandise online.
The company continued to grow and in 2011 was acquired by GSI Commerce, Inc. for $277 million.
Later, Michael Rubin, founder of GSI, founded Kynetic LLC as a parent company to GSI’s three top companies: Fanatics, Rue La La, and ShopRunner. He sold the rest of GSI Commerce’s business to eBay for $2.4 billion.
In early December 2020, the company acquired WinCraft, a company that manufactures sports related mechandise.
Today Fanatics has about $1 billion in yearly revenue. The company maintains a corporate office in Jacksonville, Florida.
Fanatics, Inc. was founded in 1995 in Jacksonville, Florida when it was announced that the football team the Jaguars would plant roots there. It began as a retail shop out of a small room in the back of a mall selling only Jaguars merchandise.
In 1997 Fanatics expanded to e-commerce and began selling sports merchandise online.
History
The company continued to grow and in 2011 was acquired by GSI Commerce, Inc. for $277 million.
Later, Michael Rubin, founder of GSI, founded Kynetic LLC as a parent company to GSI’s three top companies: Fanatics, Rue La La, and ShopRunner. He sold the rest of GSI Commerce’s business to eBay for $2.4 billion.
In early December 2020, the company acquired WinCraft, a company that manufactures sports related mechandise.
Today Fanatics has about $1 billion in yearly revenue. The company maintains a corporate office in Jacksonville, Florida.
50 First Dates?? Fanatics Customer Service so reminds me of this movie. Every communication is like starting from scratch. No history of my responses or the issue at hand. Fanatics is charging me for a City Sales Tax for a city that I don’t live in. They are overcharging me by 3.12%, which adds up over 2 large orders. I’ve tried 2 tickets, chats, emails, and Twitter DM. They keep coming back saying the same thing, that they are charging the correct tax. The dozens of other websites i purchase from all charge correctly. I’ve even provided them with a link and my address to compute the taxes for themselves, but still they insist on overcharging me. I’m no tax expert, but this at a minimum is very unethical, and maybe illegal? Why is this so difficult to fix??? Maybe this post will help?!!!
The day before Thanksgiving I had 41.14 in Fancash tonight 12/2 I was going to use it. $20 mysteriously disappeared. I was on the phone for 50 mins. I asked to talk to a supervisor 3 mins in. And the rep refused, then finally said the supervisor was busy.
I spend A LOT of money with Fanatics and I mean A LOT and got lousy service over $20.
Call me up Fanatics- you have my number
Customer service was ridiculous, hard to call service. This unsatisfied customer will never shop from this company again, and I would recommend the same to all other shoppers looking for fan apparel.
Let some of the companies affiliates like NBA or NFL in on what’s happening. Get It?
Ok let’s start by saying I’ve ordered multiple high end basketball jerseys for my son over the past few years and had no issues….until now. I’ve been trying to order a North Carolina hoodie since November. Every time I order it it says it’s in stock but never ships for whatever reason. Tried ordering it with gift cards my son received for Christmas and I’m getting this sinking feeling in my gut that I’m about to get screwed again. Says it’s due on Monday but the shipping company hasn’t received it yet. When I try reaching out to customer service I get the typical “sorry but thanks for being a loyal customer” response. My son tried buying directly from North Carolina’s website but was directed back to fanatics. Can’t make this stuff up. Looks like they’re trying to create a monopoly on fan apparel…which is probably illegal. They don’t care they’ve made their millions. CEO doesn’t care he’s a billionaire. Looks like it may be time to file a complaint with the Better Business Bureau.
I ONLY order ALL of my New England Patriots gear form Fanatics, Inc.’s website/app. I have never, not even a single time of all 10 years of ordering Patriots gear from them had a problem with anything AT ALL…..until now, I ordered another New England Patriots Julian Edelman #11 T-shirt but, this time it was for my wife and when I wanted to go ahead and cancel the order and get my money back then, Fanatics, Inc.’s Customer Service told me, “Mr. Hess, WE CAN’T and WON’T cancel or give a refund for the order that you have placed.” THEN, JUST HANGS UP THE PHONE AND NOW CALL WON’T GO THROUGH AT ALL….. Like tell me why I can’t get my money back for something that is NOT EVEN BEING PROCESSED YET???!!! If I can’t get through to someone at Headquarters to help me and cancel the order and give me my money back then, I’ll sue whichever Fanatics Store that was sending me the T-shirt and then I’ll just get ALL of my Fan Gear from somewhere else!!!! Like am I the only MULTI-YEAR REPEATING CUSTOMER THATS ALL HAD NOTHING BUT GREAT THINGS TO SAY EVERYWHERE ABOUT THE COMPANY AND THATS ALSO HAS ALWAYS BEEN GREATLY APPRECIATED AND SATISFIED WITH THEIR SERVICE that’s getting done wrong like this??? If this is how this company or their stores or whatever treats their longtime customers then, I suggest that ANY AND ALL THAT IS JUST NOW STARTING TO ORDER ANYTHING FROM THIS COMPANY AND ALL THE PEOPLE WHO HAVE BEEN ORDERING ANYTHING FROM HERE FOR A WHILE OR LONG TIME LIKE ME LEAVE, TAKE YOUR MONEY BACK AND ORDER FROM SOMEWHERE ELSE AND DON’T EVER COME BACK UNTIL THEY FIX THEIR PROBLEMS!!!!!
I see a common theme on this site. Customer service is god awful. Here’s my addition to it. Let’s start with we are long time customers who have purchased many high end basketball jerseys for my son over the passed few years. On Nov 22nd we placed an order for a North Carolina hoodie, order went through, payment was processed and we were given Nov 27th as a ship date. Awesome. Nov 27th came and went….no hoodie and no status update. My wife calls on Dec 6th for an update and was told the order was lost and we’ll get a full refund. And now the hoodie is out of stock. She asked if we were ever going to ever be updated and was told Sorry about that. Really that’s all you can say. All along I’m getting multiple emails from fanatics with all kind of deals. Lack of communication I guess. I happened to go on their website on the 7th and I see the same hoodie is still available with an only 1 item left message so I quickly added it to my cart and ordered it again. Same deal. Order went through, payment processed and Dec 12th was our new ship date. Awesome…he’s gonna be so surprised…..if the hoodie actually exists. This time I emailed customer service on the 11th and the 12th looking for updates. You’ll never guess. On Dec 12th I got my status email stating the item is not available and we’ll be getting another refund on our credit card. How does this crap happen 2 months in a row. How are they still in business. Unbelievable. It’s just a plain light blue hoodie. The worst part is the status email thanked me for being a loyal customer and we look forward to serving you in the future for all your sporting needs. You can’t make this stuff up. They obviously no how to take orders but need some refresher courses on the delivery process. My son doesn’t ask for much for Christmas so this sucks when we can’t even get him a hoodie. Poor customer service at it’s finest.
I cannot figure out what test the people at fanatics had to fail to get the job there. Because every person I spoke with has no clue how to speak. I sent back items a month ago and have no received anything and I’m getting yelled at and hung up on when I question everything they say
Wow. Your customer service really is amazingly bad. I called with a concern on 10/24. I was told the customer service rep could help-I didn’t need a supervisor after asking for one. Then she hung up on me before connecting me with the phone survey she suggested I complete. I tweeted about it and got the a tweeted reply on 10/25. I was told my issue would be sent to the correct department. Crickets. I tweeted AGAIN yesterday asking for assistance to my issue the prior week. I was told a floor supervisor was going to contact me by close of business yesterday. Haven’t heard a thing still to the issue I originally called about 5 days ago. I will take my business elsewhere.
First review I read was almost identical to what I came here to write.
But yeah, crappy company desperate for clicks and advertisements? You’ll lose your contracts soon, as I’ve no doubt by your policies and procedures, that you are criminals in other aspects of your lives.
Closing my recently opened account. No further online purchases. Will procure from the physical store or competitor retailer.
For the second time, someone has fraudulently used my bank card to make a purchase from Fanatics. Last time was November and they tried to put through a $580 purchase, but luckily my bank flagged it. This time, it was for $96.06 and it went through- on my birthday of all times and I happened to be travelling so my trip was ruined. Funny how this is the ONLY vendor that has ever had an unauthorized charge in my account and I smell something fishy. My bank is investigating this as fraud and I will be posting other reviews about this company since I did call and they weren’t able to be of any help. I think maybe the official merchandising companies that they represent should be advised too. Oh and yes, I work in the media, so that always helps. Too bad you just wouldn’t try harder to track the purchase. Thanks for helping to spoil my birthday and vacation.
One of your so call customer service employees is stealing credit card numbers and debit card numbers. I know its one of your employees because of the questions that was ask when I placed an order. then things start going down here from that day. they had the nerve to order $40.00 worth of pizza and trying to open accounts with my email address. and all FANATICS can say is that they are sorry. So that tells me your company does not care if they are committing FRAUD-FRAUD. I will never never order anything from this I DON’T CARE COMPANY. and I will make sure I put this on social media so that consumers will know about this GARBAGE OF A COMPANY . THIEVES
Hey Charlotte,
Funny someone has been trying to use my bank card to make fraudulent purchases from this company. The first time in November to the tune of $580, but my bank flagged it as questionable thank goodness. The second and most recent was on my birthday and they succeeded in putting through a $100 order. I was travelling at the time and NO ONE has access to my bank account. I have never ordered anything from this company before so how in the hell did this happen, let alone twice. I changed my bank card and all of my passwords the first time and here it’s happened again. This is the ONLY time there has been any questionable purchases from my bank account so not sure how they are doing it. I work in the media so since this company wouldn’t try to help, I’ll just get the word out myself.
Have been unsuccessful in canceling order 193-3298-1915. Customer service at fanatics is truly terrible
I sent message below after waiting on hold and getting disconnected after I did talk to a lady who said it was close to quitting time a week ago and never did get a reply. Very lousy customer service.
I just called and after waiting 10 minutes to get someone. I told the lady that I was checking on my order 365-1071-0041 and the status said refunded. She said that the order had to be redone and wanted me to call back tomorrow which is ridiculous. I told her that my PayPal account still showed the payment as pending. She said she would put me on hold to see if she could restart and or correct the order. About 5 seconds after she put me on hold I was disconnected which was convenient I am sure for her at least. Does customer service at Fanatics care about its customers and how can I get this taken care of without spending another 10+ minutes on hold?
I recently purchased one of your Wash Nats. New Era Core 49Forty fitted caps from Walmart (fulfilled by Fanatics). The cap that arrived is defective.
How? – One of the panels (right side rear) was obviously incorrectly cut/assembled as the panel has too much material and is rumpled, does not lie uniformly as the other 5 panels. Walmart’s “customer service” (oxymoron) is useless. I will send the order number, etc. if you can be of help with this defective product.
Thank you.
Horrible customer service refused to allow to speak to a supervisor took my money no items. I will never order from them again!!
I had the same issue. I saved my emails just incase.
Just find out that Fanatics will not mail labels to return merchandise. I have a computer but do not havbye a printer and all the options they gave me to obtain the labels through office depot or office max will not work because I do not have a cell phone and do no have either one I can go to. I checked with other vendors where I could have ordered same merchandise and all told me they could mail return labels to me. I will never buy any merchandise from Fanatics again and now I am stuck with merchandisepri I cannot use. But of course why would you care because you wont lose a sale and lose one customer. Your customer service reps are no help what so ever. Is there another way to send merchandise back by my nurse taking packages to USPS and mailing them. If this can be done what address to I return merchandise to for credit. I am sure I am not the only person in this world with a no printer problem. You say no hassle returns but I am having a hassle…..HELP
Message Body:
I had 2 separate orders one order was 27919366772 and the other was 27917962576. I was using my email and ordering . My wife usually orders alot more than me. We order alot from you guys . She was getting fan cash and I haven’t been. The first gentleman I talked to on chat last week or beginning of this week said he would fix it and told me how to check out and what I was doing wrong . I’m disabled and he said in a few days the fan cash would be back on my account this time
I chatted today and alicia i chatted with David i was not getting it back. I was lied to by the first guy he said in a few days it would be on my account . That is not good practice. I’m disabled and was an attorney and that is not acceptable. Please contact me back . I was waiting to order more things for Christmas gifts and now I’m thinking I need to report this to better business bureau . Social media as well . That’s not how you keep quality customers. My email is tuggledonald@ gmail.com my name is donald tuggle . My phone number is 573355XXXX please contact me by email or phone and help me remedy this situation.
Hi,
I am pleased to buy my first ever T-shirt merchandise through the fanatics, inc. site Ritalin system . I purchased an Alabama ( University of Alabama) T-shirt in the Small size. Apparently, the store only offered 1 left in stock, it was dark gray or black and has a cool graphic design on front and back for $4.99 with shipping and handling included for Free. Now this kind of blew my mind. No where in a brick and mortar store in America can I find this item. Only on the official campus of University of Alabama Bookstore site operating by the Fanatics, Inc. webpage affiliation. It’s fact. I checked . I am a webpage designer and have this year opened my own company domain. It’s a work in progress. As a child, I spent two years in Jacksonville Florida. And know the city now by memory only. I did want to say this seems to be a nice and well run and maintained web site. In my humble opinion, I want to check back from time to time for other retail items, services, and products . But as I see, the main objective of communications on this site are complaint issues, and threads of complaints, and we all know… misery loves company… but I do not engage in these practices, and the internet is chock full already of such stuff. All good here. I am looking forward to checking my mail, or my post master might just bring the package to my door. I will be glad to get my commemorative Alabama T-shirt today. Thanks ?
Barry
To correct a typographical error above :
Retail website system
*not = Ritalin systém lol
Please excuse my Siri, and Apple iPad Pro typo. It’s bad enough that Apple inc. does not understand basic English grammar. I don’t use spelll checks. I type approximately 79 – 85 words per minute.
1-24-18.
I will never, ever buy another product from you, worst customer service I ever seen.
I bought a hoodie in September due to large size I wanted to place my order early. Gave the gift Christmas Morning, follow directions, wash hoodie, print came off, can’t blame the dryer as I hung it up to dry. Called your customer service, was told I waited to long to get a refund, Been fighting it out. Wrote a letter to Jacksonville, Fl. headquarters. If i don’t get a response, next step BBB. Then raise Hell on facebook.
Hi, I couldn’t agree more with you about customer service. I’m not sure what the reason is for the poor service however it has completely turned me off of spending our money there. I returned some items, they didn’t give me the full refund and when I called I ended up speaking to corporate and was talked to in the worst tones and had nasty accusations made towards me. I was told I would be refunded my money but blocked from ever shopping with them again, when I continually questioned that I was told that my other option was to get the refund and every transaction I ever make again will run through this particular individual at corporate. They are accusing me of not returning all items, which is false and the weight of the package more than would prove that. When I initially received my order two items were missing so I had called customer service and they sent them to me. The person the items were for passed before Christmas so they’re weren’t needed and shipped back. Now somehow between the post office and there those two item have disappeared and I’m being accused of many nasty things. I was talked down to, talked to with nothing short of an ignorant tone and treated like trash. I am still waiting for a return to be processed that was sent back the first week of January and received within 24 hrs of shipping (my package had tracking, insurance and weight and dimensions of box on receipt) I’ve made three calls regarding that order and still waiting for my refund to be verified. Apparently they want to be sure all items I say were returned are in the box, nothing like being accused of something you aren’t doing.) I hope things work out for you. Like you Inhighky doubt I’m not likely going to purchase from them ever again after how I’ve been treated and I’ve been a very good customer to them since fall of 2012.
Placed and order for both men and women’s apparel and asked shipping time. Due to leaving town I payed for two day shipping. Two of the five items arrived, and I just called to ask what happened. I was told some items were special orders (?) and could not be shipped in two days, but was charged for two day shipping, twice. I asked for the money to be put on my credit card, and E mail me when completed. I asked for her ID number and was told she could not give this out. I asked for phone number of management and was informed they were not allowed to divulge this either. Must be lots of complaints. This company is poorly run, deceptive and greedy. I will never do business with this company again. What happened to pride and excellence in corporate America? Shame on you.
Tried to place an online order today. I was
On for 45 minutes and credit card was rejected a number of times. Took me five minutes to place a $ 250 order with Dick’s using the same card that was rejected by Fanatics. Try contacting customer service but they cut me off.
I do not understand why Fanactic uses FEDX they do not deliver on time. When you do next business day it does not arrive on time. They state if you order after 8 p.m. the order starts the next day I got that part. I have serval orders placed with 2 day shipping and one with next day and they did not arrive on time. Because Fanactic has a contract with FEDX they do not CARE……. if your package arrives when you need it. UPS is the best and tehn the Post Office and I have never had a great delivery with FEDX. My son was stationed at the base in Quantico Virginia last year I sent him some clothes from Fanactics and he never got the clothes and FEDX lost the items. Everytime I order from FANACTICS FEDX TAKES EXTRA DAYS AND FANACTICS JUST KEEPS SAYING SORRY please do not email me with a protocol about ordering in the morning or the time of day you have a contract with the worst delivery company point blank. Hope that contract saves you money.
My name is Mary Escalante, I was an employee for Fanatics at the Levi’s Staduim in Santa Clara Ca. I worked in the 49ers team store. My last day of work was 09/10/17 and i am still waiting for my paycheck? I called my manager Jermey Shiffsman, and he does not answer the phone or does not return my phone calls?Today’s date is 10/05/17.
I am so beside myself with your fanatics Las Vegas location. The atmosphere is segregated, racially motivated, lack of ethnic backgrounds within the warehouse, there are individuals that make indirect as well as direct threats against anyone who isn’t colored, the dress code is very lax and inappropriate, and I won’t ever spend money on your companies apparel. This company has no standards as far as who they hire, how they treat others, and treats should not be tolerated by anyone, from anyone, at anytime. This company has no morals and that is sad to see. Don’t buy from this company.
I was an employee for Fanatics in Frazeysburg Ohio my boyfriend and I were due to be paid on July 7th it’s now July12th I’ve been lied to multiple times by many different current staff at Fanatics about where and when my check and my boyfriends checks are or will arrive. They DO NOT communicate with current or former employees espically if it deals with money there trying to jip people out of. I get ulcers when I’m under a lot of stress & I had to be put back on medicine to control the ulcers & pain I deal with since this has happened with my money for bills. I have had to contact the local news station & the BBB to get help handling the matter since Fanatics refuses to tell the truth or even get back with someone bad or good news.
This company only have a number to take your money and no way to contact them
I’m going through the same thing I’m about to contact BBB and see what else I can do I was due for payment a long time ago and still nothing
I’m having the same issue! I placed an order for over $400 and to this day 10/10/17 no one can tell me the status of my order. No om answers the phone at the corporate office. I’m writing the BBB.
Worst service ever! Just found out they will now be the official distributor for Atlanta Falcons merchandise. There Senior Supervisor stated she was not authorized to give a refund if I was going to wear a damaged product because the replace they overnight did not arrive. It did not arrive because they did not slot a Saturday delivery when they overnighted it..
Surely Mack….the CEO would not think this is excepta le customer service. Going forward I will order all my products direct.
I’m extremely disappointed with this company! It’s so hard to even get someone to help you including the supervisors. They are so rude and barely let you talk, always interrupting me while I’m trying to talk to them about my order or anything. I even asked them for corporate number and they told me too look it up on the website that they cannot give the number out. I highly recommend not to order with them, let alone even try speaking to someone about your problem with your purchase.
You should see the mess. They fire the workers who care and keep the ones that don’t care. They treat their employees like a slave plantation. I am disappointed. Half the irders are sitting there and the ither half are late.
I am extremely disappointed. The way this company has handled my order has been unprofessional from the very beginning. I placed my order on Dec 19th, with a gurauntee of arrival by Dec 23rd. Not only did the product not arrive on the 23rd, it never arrived at all. My order was 1/2 of my childrens Christmas gifts, and a total of $404. I have never received a refund, nor have a received a call back from coorprate offices, as I requested.
Because I did not receive my order, I had to shop on Chrisrmas Eve, which was a nightmare… I was also forced to spend money I did not have to replace the presents never received.
I’ve called 6 times, and received a different answer each time I’ve called. 3 promising my refund in full, and 3 calls that seemed to lead nowhere. I would like my monies returned asap. My bank has advised I file a police report, which I will do if full refund is not in my account by 01/04/2016. I have spent this much money with this company, for the last 3 Christmas’s, and I am very disappointed at the way I have been treated.
Fanatics is impossible to deal with if you have a problem. Their employees are not entrusted with any problem solving responsibilities. Their departments cannot communicate with one another except via email, which they say, won’t get a response for 24-28 hours.
They are a mail order business and should have a quicker method of handling issues quicker.
I see from the above complaints this seems to be a common problem with Fanatics. I placed a sizable order, which the web site confirmed could be received by Friday if I chose expedited shipping. The “warehouse” did not catch it and created the shipping label wrong so that the items won’t arrive until a week later.
I have been on the phone with customer service, a supervisor, another department supervisor and all I get is they cannot fix it. They can send an email….Now, I know that until FEDEX picks up the package all they would have to do is cancel the shipping label and recreate it with the correct shipping method. I am told they have no way of contacting the warehouse except via email, which may not be read for 24-48 hours.
They are telling me there is NO WAY to call the warehouse. Give me a break. I know there are reasons they don’t allow the customer service people to call the warehouse, as people would be doing it all the time. But when it is THEIR mistake there is NO ONE that has the authority to call them to fix it? I tried to go up the chain of command, but of course, the supervisor’s supervisor is out of the office…and there is no one else she can contact.
I tired to call corporate…ha what joke. If you don’t know the person to talk to or their extension, all you can do is press ‘0’ for operator. Do you think anyone actually answers? Of course not. You have to leave a voice mail.
In my opinion, they must have so many issues and complaints, they have to hide behind their one customer service department so they don’t have to handle the complaints. Which translates to ‘they just don’t care’.
I guess they have gotten so big they don’t have to worry about customer service any longer.
I am deeply saddened by this, as I have ordered from them before with no issues. Their selection of items is awesome, and I prefer to shop online rather than running from store to store to find what I need. I also live in Florida and buy Ohio State items, which I find a bigger selection online than I can in stores and it is a one stop shop. I am not sure if I will ever trust them enough to order from them again.
Fanatics has officially caused me a Christmas headache. I placed an order for my boys on December 4th this included two custom jerseys. I have been notified my money will be refunded and my order cancel due to a glitch. If I want to reorder I can, however the custom jerseys and some other items will not be here for Christmas. I’m no scrambbling trying to get replacement items and trying to get you to resend items that may make it in time. However, the custom jerseys were part of the big gifts. One now I’m told is sold out to. This is unexceptable. You say if I don’t receive by Christmas I will receive items at no cost, I can’t even get a person to call me back. I have called and been passed around and feel like I have gotten no where and my money isn’t back in my bank account either. It is 11:30 at night and I can’t sleep because I’m trying to figure out what to do about Christmas…thanks a lot.
I have had an order placed for almost two weeks now. I paid for 2 day shipping also. Status still says new and no one can seem to be able to telle what the problem is nor do anything to fix it. I tried to cancel the order but was told it was too far into the process to cancel…… What process???? My order is still sitting in a computer somewhere being ignored. By far the worst online shopping experience I have had or probably ever will have. Can someone……..anyone……….help me get this resolved either by getting my order shipped or cancelling it. From what I’ve read probably not but it’s worth a shot I guess
I placed an order for five items and received only four. I was charged for five items. When I called Customer Service, she did not seem to know which item was not sent. I was placed on hold for seven minutes only to be told that the item was no longer available. So, your computer pay charged me for an item that you had no intention of shipping. If I did not call to inquire, I would not have received a refund. It is bad business practice to charge customers for items you do not have. And I am pretty sure against the law.
This is the second time I have had hundreds of dollars worth of gift cards, that I can not use. This is also the second time it’s taken over a week to resolve and the current issue still isn’t resolved and we are going on 10 days. So much for the 1-2 business day, customer satisfaction is #1 priority, we want to build a relationship with you stuff that’s just there to look good. Biggest lie I have ever seen! 10 days to get some gift cards to work? You won’t credit my account with the amount, you won’t do anything you guys have told me. Since I have already bought tickets to the show in Chicago the 14th and 15th, I’m going, promise you this, it will be my last, my families, and my friends last. I can go other places that want my business and dont lie repeatedly. I guess since you already got your money for the gift cards, you could care less if someone can actually use it, what a scam! Whatever happened to doing the right thing? Never thought I’d have to fight tooth and nail with a business to spend money with them! What a joke, never had a worst experience with any business in my whole life! Oh ya, did I tell you this is the second time in 2 months this has happened? Glad you try harder the second time, to keep someone’s business! All a Scam! So you know I have contacted NBC 5 Responds in Chicago to help me resolve this and let them know how you treat people, I’m sure people wI’ll appreciate me bringing this to light on the 10 o’clock news right before the show you have in Chicago the 14-15th.
I have been a loyal customer of Fanatics.com for several years. Over the years I have ordered maybe 15-20 standard and customized jerseys and 3 jackets. Additionally, I have praised this company’s products to all of my social media following in and out of the poker world.
In November 2015 I purchased 3 or 4 jerseys. One of them had iron on name/number, the others were sewn on. I finally got around to wearing the jersey and washed it. After one wash in cold water and hang dry as I do all my jerseys, I noticed the numbers had several long cracks in them and was starting to peel away from the jersey.
I notified fanatics.com and was told since it was out of their 30 day window, I was out of luck. I explained that I have 20+ jerseys and it takes time to get around to wearing them. I asked that my account be reviewed and reconsidered by a manager. I was not even asking for a refund… I wanted to return the jersey and purchase one with sewn on name/number. I have received three canned e-mails from front-line employees saying the same thing. Sorry – out of luck. Essentially I bought a new jersey with a lifespan of one wear and wash.
After seeing all these complaints and low rating scores, it would appear Fanatics is a company that does not care how they are perceived in the public nor do they care how their customers feel after dealing with their company. I am hoping/praying Fanatics will prove my assumption wrong. I love the site and the products and want to remain a customer… however, if the money saved by not allowing me a credit of one defective jersey is worth the future money I will spend, then I am not a customer Fanatics needs.
I have ordered from your business twice now, both were terrible experiences. I have never experienced such terrible customer service from a business. The first time I ordered a package was for a birthday. The website told me it would be shipped in three days, the package did not ship and the presents were not arrived on time. The second time, I ordered for Christmas this year. Due to the previous delivery problem, I ordered my products on November 30th, 2015. One still has not arrived. After spending time talking to customer service they said my package will arrive soon. I now found out they have used my card and shipped me another of the same product. I do not want my card to be charged again nor did I ask them to ship me another package. Now, my original package which was not on back order is supposedly in my town. I am currently talking to a rep on Fanatics.com and she is saying I cannot cancel my order unless it has not been shipped. The order they put in for me has not been shipped and she is still saying, “Let it arrive and send it back”. I do not want it to be shipped, I did not order this package, I do not want it charged on my card. It was your companies mistake. I will NEVER shop through your company ever again. Terrible customer service and terrible experiences with shipping.
I have been loyal customer of fanatics for both apparel and signed memorabilia for years with nothing but good things to say until now This year I placed 3 separate orders with the company One order was for 3 Seperate pieces of signed memorabilia I received them all separately then also received one signed jersey in duplicate with no paperwork I realized this must have been an error and contacted co to see procedure to return it they cclaimed they would send me a label it was human error Subsequently I was charged an arbitrary charge of $478.38 my credit card company and I spoke to Jane at fanatics no one can find this charge or knows what’s going on then she tells us there is another charge for $571.00 made by cellphone gave me my husbands name he doesn’t even know fanatics exists Claims it was made with my credit card I explained that’s impossible my husband has never ordered from fanatics has no authorization on my credit card as he has his own with our bank she couldn’t explain what the charges are kept putting my bank and I on hold then gave us a ticket number 1049154 and said someone would call back in 48 hours This years experience has been a frustrating one Many customer services calls lack of receiving e mails expensive items poorly packed in shipping and charges unauthorized nor placed by me and poor customer service with no resolutions has left me totally upset and disgusted with fanatics I am awaiting someone with knowledge to call back and resolve these important issues but as of now going forward I don’t believe I will ever purchase anything again from your company This has just been a horrendous experience
I HAVE BEEN TRYING FOR A month to unsubscribe from your mailing list . I am tired of receiving at least 10 emails a day of your spam . I was told numerous times I was removed but the mail continues. Obviously customer service is not doing their job. TAKE MY EMAIL OFF YOUR LIST!
I have responded to every single email from you guys via the unsubscribe button and yet I’m still receiving emails. I don’t need FIVE emails a day to tell me about deals. You’re bordering on spam at this point. I know I’ll never order from you again due to the volume of emails I get stuck receiving afterwards.
I received five email yesterday and already another 2 today…
I bought a pair of Phila. Flyers boots last year – I wore these boots no more than 3 times. I stored them away for the winter. Went to take them out of storage and seen the entire bottom of one boot has completely feel off. The other one has come unglued and is just hanging there. I have contacted customer service, the first time they told me they couldn’t help me since it was past the 30 day return policy – but I explained these boots were not glued right or something. The second customer service agent told me they would accept the return and gave me a shipping label and everything. The third customer agent then told me no – they would not take them back. The fourth time I was contacted said a replacement product would be shipped out. Then finally, the fifth time they said no again, since it was past the 30 day return policy. I was so confused about all this mixed information I was getting. I finally said forget it – this is just not worth the time or effort. I had even provided pictures of my product and nothing. I am very upset that the outcome was a lot of mixed information and I end up with nothing. I will never shop with Fanatics again.
I just wanted to write and let your organization know how disappointed I am in you all and why I’m never shopping at Fanatics again. I ordered my dad a present on December 11th, 2014 and even though it was a special event item, was told by a rep it would deliver by the 23rd of December. I received an email on the 22nd that shipping information wasn’t available. I chatted online with a rep who told me product was no longer available? Why did Fanatics charge me for something they didn’t have? I quickly called a rep via phone and was told that because I ordered on the 11th, my product was in stock and would ship on the 23rd. The 23rd comes around and still no information. I come to find out, my order was cancelled on the 23rd and when I spoke with a supervisor about notifying me product wasn’t available I was told, “Its not our responsibility”! This product was my dads Christmas present and Fanatics ruined it. I didn’t have anything for him. This company is awful, customer service is horrendous and they tried to bribe me with fanatics dollars. Are you kidding me? I will never shop here again and I will tell all my friends as well. I have filed complaints with the BBB and will look at more avenues to file as well.
Just 4 days before Christmas Fanatics left me high and dry on 2 items ordered at the beginning of December. With no time left to replace them, they are blaming the fact the items selected are “demand made” and would not be shipped until after the holiday.
If “demand made” products takes longer, should Fanatics.com be above board about this in their copy on the website?
To their credit a different order did make it on time, but the lack of communication and apparent honesty will turn me away for any future ordering for sports apparel.
SHAME on your company for putting an item on your website and you cannot fulfill the order. This is NOT my first go round with this situation but you can be GUARANTEED this will be my last . I may not spend thousands of dollars a year with your company but I have been a loyal customer who spends a fair share. And to think I had a Christmas list going to purchase from you. I will take my business elsewhere!!!!!
To whom it may concern….. I have tried FOUR times to have my email address removed from your list and was assured EACH time that it had been. Yet I continue to get your unwanted advertisements in my email account and I need this to stop NOW!!! I don’t know how you got my address or from where but you need to lose it immediately. Failure to do so or if I get ONE more from you, my next stop will be the Better Business Bureau. I NEVER bought anything from you and I never will so STOP sending me your crap!!!!!!!!!!!