Family Dollar was founded in 1959 by a then 21-year-old Leon Levine. Leon became obsessed with a store in New York called Filene’s. They sold the cheapest possible items in the basement. Leon figured that if they could do it, so could he. He had been working at his parent’s five and dime clothing store since he was 14. He convinced his mother to let him use the basement as a “bargain basement” type of store. It did well. After getting married and working hard at a factory, Leon had saved $6,000 to start his own “Family Dollar” store.
His first location was in Charlotte, NC. The company quickly expanded to South Carolina (1961), Georgia (1962) and Virginia (1965). The company expanded rapidly in the 60’s and had over 50 stores by 1969.
The company went public in 1970 and continued to expand rapidly. The company opened their 100th store in 1971 and had 300 stores by 1978. In 1981, the company had 400 stores and by the end of that decade, 1,500 stores. 
Leon Levine retired in 2003 and was succeeded as CEO by his son, Howard Levine.
The company is best known for its imported goods which many families find necessary to stretch their dollar. 
Howard Levine stepped down as CEO in January of 2016 after Dollar Tree acquired Family Dollar in late 2015. Family Dollar is now a subsidiary of Dollar Tree.
The chain currently has over 8000 stores in 44 states and opens 300-500 new stores each year.
The Family Dollar corporate office is located just outside Charlotte in Matthews, North Carolina.
Family Dollar
Family Dollar was founded in 1959 by a then 21-year-old Leon Levine. Leon became obsessed with a store in New York called Filene’s. They sold the cheapest possible items in the basement. Leon figured that if they could do it, so could he. He had been working at his parent’s five and dime clothing store since he was 14. He convinced his mother to let him use the basement as a “bargain basement” type of store. It did well. After getting married and working hard at a factory, Leon had saved $6,000 to start his own “Family Dollar” store.
History
His first location was in Charlotte, NC. The company quickly expanded to South Carolina (1961), Georgia (1962) and Virginia (1965). The company expanded rapidly in the 60’s and had over 50 stores by 1969.
The company went public in 1970 and continued to expand rapidly. The company opened their 100th store in 1971 and had 300 stores by 1978. In 1981, the company had 400 stores and by the end of that decade, 1,500 stores.
Leon Levine retired in 2003 and was succeeded as CEO by his son, Howard Levine.
The company is best known for its imported goods which many families find necessary to stretch their dollar.
Howard Levine stepped down as CEO in January of 2016 after Dollar Tree acquired Family Dollar in late 2015. Family Dollar is now a subsidiary of Dollar Tree.
The chain currently has over 8000 stores in 44 states and opens 300-500 new stores each year.
The Family Dollar corporate office is located just outside Charlotte in Matthews, North Carolina.
On Sunday, January 28, 2024, I visited Family Dollar #9329 to purchase a gas can. It was $18.50 for a two-gallon gas can, which is not cheap to me. I used the gas can and it was defective, hurting my hand and getting gas on some of my clothing, shoes, the ground and my vehicle. Today, 1/30/2024, I attempted to return the gas can to get my money back, after contacting corporate and listening to the list of items that COULD NOT BE RETURNED, before making an attempt to return it. This item IS NOT LISTED on their DO NOT RETURN list. The cashier that is currently on duty today told me she could not return it, then proceeded to contact her manager who was at a doctor’s appointment. This associate stated that she was not a manager. When I asked was there a manager on duty at the store, she said no; she was it (which is problematic within itself). When she reached her manager by cell phone, the manager also said no. I have been in the AI loop now since about 9:30 am, trying to contact a human being at Family Dollar to assist me with my return. If I made the purchase through a human being in a live store, I certainly expect the same turn of events upon returning the product, and do not wish to go through AI and get in a queue to wait for my money back. I’d like my money back, in person, at the store where I made the purchase; that’s it. My phone number is nine one nine, four zero zero, one one nine five.
I am an employee of family dollar Springfield Ohio and I was recently suspended for my drawer coming up short to many times, they supposedly reviewed the video and could see that I wasn’t stealing the money, but the store manager won’t call me back and it has been over a week. I just want my job back and I have not done anything wrong. Please call me back. 937-244-XXXX
The store continues to lock their doors due to not having the support of management. I called and spoke to the store manager and asked if the store was closed if she could hang a sign outside to let customers know the store is closed. She said NO. If the doors are shut and can’t open then it is closed. I am asking for some communication in the community. This has been going on for at least 6 months. The manager informed me that there are other family dollars to shop at in the community.
The address is
3619 S. HAMILTON RD.
COLUMBUS, OHIO 43232
614-829-XXXX
Store # 2933 in Zanesville Ohio has some very rude, hostile and violent employees. My 12 year old son and I pulled up at 8:45pm in the parking lot Sunday evening, after our 12 hour fishing trip. We only needed 2 items and weren’t planning on being very long inside of the store. Well initially we were headed right in until my son said he couldn’t find his cell phone, so we spent 9 minutes or so looking for it. By the time we finished it was 8:54pm I said ok let’s hurry up and go in before they close once I saw that closing time was 9:00pm. So we open the door and walk inside. There is a man standing there and it appeared he had been sweeping. First thing he said to us was “you got 2 minutes” well that kinda threw me off and caught me off guard. Nobody has ever talked to me that rudely in my life and I am 32 years old. So I said in response to him it’s not 9:00pm yet, and he said “I don’t care we lock the doors at 8:57pm”. Well we only needed 2 items and it wasn’t going to take us long, so we headed to the medication aisle. Got the first item, and then went to the next aisle and grabbed the second item. When we walked towards the cash register he was starring a hole through us, and wasnt saying anything. I said to him see I told you we wouldnt be long, but I still was a little upset by the way he spoke to us initially. So I asked him for his name because I noticed his name badge wasn’t on his body anywhere, it appeared he had removed it prior to us walking up. He then said to me “no I’m not telling you my name” and I was confused so I asked him why, and he proceeds to tell me “because I don’t like you, that’s why”. By this time I’m in shock I assumed it was because my son and I are African Americans, so I asked him are you racist? He looked at me with disgust and hostility. I started to get very upset, and I said I want to know your name and demanded he tell me what it was so I could report him. Why would you tell a total stranger that you don’t like them? I’ve never even seen this man a day in my life before, but you don’t like me hmm seemed odd to me. Well I paid with my card after my son said come on mommy let’s just go, my son is 12 and he’s never experienced anything like this before, EVER. So now we walk towards the door, and I see another employee standing there, she was a female. I said can you please tell me his name, he is being very rude to me and I don’t understand what’s going on, he needs to be reported. She said well he is right we are required to lock the door by 8:57pm, and I said ok that is fine but had he not been arguing with me at the register for 2 minutes I would’ve been out if here before 8:57pm. So I tried to push the door and it was locked. My receipt time was 8:57 and 46 seconds, so in 46 seconds she had locked the door and when I walked over she didn’t even unlock it. I had to unlock the door myself to get out by hand, and as we ate walking out I ask one more time for his name and his managers. She says our managers name is Keith he will be in at 8:00am tomorrow you can call or stop in then. I said ok but I need his name to be able to discuss the situation, so she says his name is Andy alright its Andy. So I said ok and headed out the door. So he again wasn’t finished being hostile towards us and screamed “get out of our store”. So by this time I am going ballistic and my son is between me and the door trying to get me to call down. My 12 year old son felt very threatened and intimidated by this man, he said I thought he was going to lunge at you by the register and he said I felt like he was going to try and hit you when we were headed out the door an nobody is going to put their hands on my mommy. So I head home in a rage, an call my family to see what I should do. My mom says to calm down and go back down in the morning and talk it over with the manager. So I called and asked my nana if she would go down with us at 8:00am. She goes there often and the manager would recognize her, he was always very kind to her.
Well it’s now Monday morning at 8:00am, and we walk inside of the store. I say to him ate you Keith and he says yes and I said ok well you are probably already aware of this but let me explain. He says I’m not aware but I will be now and gives me the floor. I tell him what happened and the entire scenario. He then speaks up and says all I can do is give him a write up and retrain him. I started to get a little upset because I felt like that man should be terminated for his offensive behavior. He said well I can’t fire him and I can tell you right now he’s not racist. An I said how do you know that? He said I know he’s not making excuses for this man speaking to me in this manner. I said well I’m not satisfied with a write up and a retrain, what’s going to stop him from treating someone else this way? He says hopefully it’ll teach him that’s not how we talk to our customers, but you don’t know how he was feeling before you came into the store. I said ok but that has nothing to do with me, he should treat every customer with respect I said I’ve worked in customer service before and that is unacceptable. He says well he has the right to say whatever he wants, just like you, and your son. I’ll have to watch the videos to see exactly what happened and I’ll talk with my DM I assumed district manager. I said ok that’s fine an all but I’m getting ahold of corporate, I need something done about this. The next thing that threw me off was he said well in order to get this over to my DM, I’ll need some information. What is your name so I supplied that, he said what about your phone number so I gave him that, and then several times he says I’ll need your address too. I wasn’t comfortable with that one, so I said I’m not giving you my address that’s not necessary and I don’t feel comfortable. He said ok but if I don’t give your address they probably won’t do anything about this, so I said that’s ok I’ve already taken down corporates information and I’ve called an attorney. I’m not going to allow someone to get away with this type of treatment in a department store. It was pure disrespect and it was disgusting. To have someone you’ve never met a day in your life tell you that they dont like you is insane to me and then to tell you to get out of the store, I’m appalled. I did nothing wrong and I was out of the store before 9:00pm. Nobody who works in customer service should ever talk to a customer like that, CSRs are taught that the customer is always right, but I wasn’t even trying to be. I just needed 2 items and I would’ve been in and out. It is impossible to speak to someone on the customer service line and I’ve senf an email with no response. I want answers, and I want to know why it is ok for employees to talk like this to a paying customer! None of my family will ever shop at another Family Dollar store again. This needs to be corrected.
I got wrongly accused of shop lufting in my home town in waldiboro Me. The store i live n brag about Manager with the nose ring em barrassed ne twice corporste gave me a ticjet number no 1 replued ir called me its the holidsys i want to go bck to my favorite stire guess i need to talk. MY LAWYER :*(
Wow! Mr. Green, I have just recently read your story regarding the unpleasant experience for you and your son. You are right, as we are all human, and many individuals fail to recognize this. The saddest thing about it is, many individuals want to be respected and do not know how to give it. Weird huh? In any case, it is not the employee’s fault, training comes from the upper levels of employees in any organization, the problem is a total lack of communication skills from the top to the bottom when there is no regard for leading an organization from the top, there is none whatsoever by the time it reaches the bottom of the operating system. Nevertheless, this displays the entire reputation of Family Dollar in a nutshell. It’s one thing to have a few minor, if not major issues in one store, but being that FD has stores located nationwide, and multiple complaints nationwide, tells us that it’s the incompetent leaders, those at the top of the corporation who are negligent. Being a corporation that is not BBB accredited, they should be very cautious of compliance, likewise, they must understand that without the consumers who spend money in the stores, they will lose much more in the end, and the outcome of such behavior will lead them to file for bankruptcy.
I am very concerned and need someone to call me back as soon as possible about the Family Dollar located at 908 LaSalle Avenue Hampton, Virginia 23669. An associate named Shannon was not wearing a mask. My son went into the store at about 8:40 am today 8/26/2020. She was coughing and coughed into her hands and on my son’s items she was ringing up. We all know there is a huge concern around the nation now. She put my son’s health and life in danger and now he has to quarantine himself. She also coughed on the bag she handed him. I have filed a complaint with the Virginia Health Department, I left a message on your customer service line and I am currently trying got get in touch with the CEO of the company. Just to give you a little background information, I took this same woman to court for harassment about 25 years ago.
Please help me understand store operation at the Family Dollar store on 4602 E Ponce de Leon Ave, Clarkston, GA 30021 #3475. The info on the internet states opening hours are 8am through 9am. However, that is false advertisement. For little over a month the store has been opening “whenever.” I understand we are in a less than normal environment with Covid-19. But as a business who service the community it would be nice to know or be advised as to store hours. Furthermore, when the store is open it looks like a Tsunami took place there. I have visit many of your stores, and I have to say this is the worst store experience I ever had. I really don’t know how you guys stay in business. Because of the no show, filthiness, and lazy representative I have to travel 3.0 miles to Dollar General located off of 5209 Memorial Dr, Stone Mountain, GA 30083. Not complaining about the inconvenience because the contrast to your establishment is refreshing. I think if there is a General Manager assign to this store a surprise visit just might increase your ROI.
Parsons TN never has stocked shelves!!!
They act like they can’t get help but I don’t think they try and hire help
VERY upset. Went to our “usual” Family Dollar; store number 01093. Address 3238 Roosevelt Blvd, in Middletown Ohio. My son saw a pair of COBY FOLDZ headphones; $10.00. I asked him to wait to get something like that at a different store, but he was determined. We made our purchase at 3:56 pm on May 13, 2020. Returned home and started chores and dinner. Didnt open the head phones until later. At opening, my son mentioned the headphones had been previously opened as they set wasnt in the box correctly and cord wasnt wrapped. Obviously either used and returned or replaced on the shelf after opened. He plugged them into his device and the sound became very loud… but not like a headset should. I could hear it across the room. My daughter then tried to find out why they werent working. She said the “pin” that plugs into the device was broken and easily pulled out of the coupling. I returned to the store first thing the next morning to exchange or return them; with receipt and all packaging. The employee at the register tapped the signed and told me I shouldve read it. It said no returns or exchanges due to COVID. I told her this wasnt toilet paper, hoarded items, or that I merely changed my mind. The device was broken. I told her I purchased the item to use it for its purpose and I cannot because they are broken. She refused. I asked for corporate number to call and received that number. I attempted for 2 days to reach someone, to no avail. When I finally was able to speak to a “real person”, he told me the division manager would need to handle it. He took my information and told me he would put in a call to that person and the division manager would call me back immediately. FOUR days passed without a call. On May 19th I called again. I was given the option of having a call back instead of waiting; which I accepted. A gentleman called me back. I explained the situation. He “Seemed” genuinely concerned and said he needed to speak to a supervisor to get approval. He said this situation wasnt a normal COVID return and that he understood an electronic device was broken at purchase; but he still had to get approval. He asked for my patience while he spoke to supervisors. I waited on hold until… HE HUNG UP ON ME. I tried calling same number back.. nothing. I was given the recording run around and told repeatedly that the call volume was large . I chose to stay on hold to wait for a representative. I waited on hold 30 minutes; no one ever answered. I hung up and called back to try another set of run around options. When asked to input the store number, i did so and was immediately hung up on again . Im angry. Im completing this text and filing a complaint with the BBB. Its a matter of principal now. No one deserves to be treated as such. Its a lousy pair of head phones. But im not an idiot. I have a bachelors degree and I worked 7 days a week through quarantine. My money and i deserve a little respect. I also know that when you purchase something the law states it must be able to perform the action for which it is intended… these do not. So ill file my complaint, stop using their stores, and most certainly let every person I know what happened; starting with the BBB. (BTW my email address is not usable, so emailing me will do no good as it will not reach me)
Write the company . BBB can’t help because FD is not ‘accredited’ with better business!! haha figures right?
Gary Philbin is still listed as CEO
Headquarters are still listed
10401 Monroe Road
Matthews, North Carolina
28105
emails go nowhere.
phone calls just have empty air
Also Dollar Tree has acquired Family Dollar
Contact Dollar Tree for all FD complaints/concerns to see if that goes anywhere, they seem to take care of the customers!
cat b
always writing complaints that never get responses!!
I Sandra Charleston purchased a Queen Size Comforter Set at the Family Dollar at 109 W. Prospect Street, Jackson, MI. 49203. When I got home I realized that it was to small. I had never open it. My husband said that we always brought King Size. So I went directly back to Family Dollar and was told that I could not retune it because of the Coronavirus. It has been 3 weeks and the Stay at Home Order has been extended again. There was no sign up stating that, and I was not told that at the time of purchase, or I would have never purchased in at all. I want to know how and when I will be able to take it back. The order I read only pertained to bottles and cans. I have taken items back to Walmart and Lowe’s. Please help me to understand.
Thank-You
On Tuesday, May 19, 2020 at approximately 5:20PM, I entered the new Family Dollar store located 25991 Euclid Avenue in the city of Euclid, OH. I was attempting to purchase two quarts of motor oil and a roll of duct tape. The motor oil rang up at $5.25 per quart. I then told the cashier that was incorrect and the price for DG SAE 5W-30W full synthetic was priced at $2.95 per quart. I went back to the shelf to make sure and took a picture and showed it to her. She said unfortunately she could not override the price. I told her but it is ringing incorrectly and you cannot sell an item for a different price than the advertised price. She told me she couldn’t do anything about it. I asked to speak to a manager and she said she was the manager. I don’t know if that was true or not but for a manager to be unable to override an incorrect price is ridiculous. I told her I would take the duct tape but I did not want the oil and that I would be contacting corporate headquarters in the morning. She was not rude but she had a nonchalant attitude about the incident and in my opinion really cared less that I told her it was illegal to sell a product for more than the advertised price and that I would be contacting headquarters. I hope that this message gets to your CEO, Gary M. Philbin and I will be contacting the corporate office in the morning.
Thank you
I’m not affiliated with Family Dollar, but DG motor oil is dollar general, not family dollar
I suggest writing a letter right away. Also Dollar Tree acquired FD so contact them to see if there is now a way that complaints, issues, concerns, refunds and on and on get addressed appropriately!
wouldn’t that be a welcome relief? I’d feel better about being forced to shop there as it is the only store within 20 miles I have to choose from.
Sincerely
cat b
went to the family dollar in sand cut ind and I was impressed with the way they treated me I cannot tell you enough how good the clerks were they treated me like a princess and helped me I am in my 70 and tiffany and the manger her self helped me what a joy to shop there the girls need a bonus they were just great it is a new store but with them there I think it will go big great service and help
So nice to hear that you were treated well!
I am another one of the customers that has been disrespected by a Family Dollar “Assistant Manager”. What a joke these people truly are. I was in the New Jersey Store #8504 at 200 Mathistown Rd. 08087. A sign on the shelf and the flyer they had put out stated that a product was two for five dollars but when you get to the register they bait and switch the pricing. The manager told me these items were not included in the sale even though nowhere did it state that. She ripped the sticker off the shelf in front of me and when I questioned her ethics about doing so she said for all she knew I put the sticker there. What a “Lesser life form” this woman was. Maybe I should have expected it after reading all of the replies I am seeing on this website. I too attempted to contact the corporate number 1.800.542.0359 and after 1 hour of waiting when the low-life representative heard I wanted to issue a complaint she hung up. Well, I did take a picture of the shelf before the manager had pulled the signage off and I also recorded her telling me that I had put it there. I will be forwarding this to the better business bureau.
I work for family dollar and I hate it. The manager is always on the phone. Leaves me in the store alone and Im only a cashier. The manager and the asst gives me their numbers to log on as a supervisor which is agaisnt the policy. One complains about the others doing nothing, and then doesn’t seem to get much done either. They preach about facing the product, and then take the time to put product on the shelf in the wrong spot to see if I was facing the product. Wasted 4 hours of payroll paying me to put it back in the right spot. The manager also charged my credit card for 2 items and she kept one. I didnt notice until a week later. Im struggling with calling corporate or not. I dont think they will care.
You just described the manager for the store near me on 541 Smith Street in Rhode Island. She constantly hangs on her phone or is BS-ing with her favorite employees and very seldom does any actual work but will chastise the ones who are actually doing manual labor for talking to a customer for too long. She is super racist and sexist and refuses to hire men – especially white men OR women. She has been there over a year and in that time the store looks like a city dump with empty shelves and boxes all over the place, cluttering entire aisles to the point of often-times complete inability to traverse them. I used to go there almost daily but they never seem to have anything in stock because she refuses to hire people, presumably due to the reasons mentioned earlier. I have seen her lie to both staff and customers outright numerous times.
It is sad to see this since the employees used to make me feel welcomed and the store was always meticulous, and now the store is always in shambles and the old staff all quit or were fired. I’m honestly surprised the store hasn’t been closed yet by health inspection or something. Obviously, corporate doesn’t care and BBB won’t help. Part of me will miss the store if it closes but a part of me is also saying “GOOD! Maybe someplace equally useful will move in to the space!” I honestly get anxiety just knowing I have to go there for anything now.
While visiting the Family Dollar store located in Poughkeepsie, NY at 412 Main Street, I realized they didn’t provide masks for their workers to protect them from possible contact with the coronavirus. If this doesn’t change immediately I’m calling the health department.
Dec.5th2019, ,On visit to Athens Tn store I tried to download the smart coupons at register but app would not co-operate. The Cashier by name of Wanda was not only not helpful but acted quite hateful and impatient. She really made us feel unwanted and undervalued with her impatient attitude. The app problem was bad enough since we couldn’t, use the coupons but the clerks attitude has convinced me to NEVER shop Family Dollar Again!!!
does anyone ever get a response from this sight from family dollar?
no , not from any source . they are shrouded in secrecy . bunk phone numbers , phony emails . and phony chat . looking forward to the day they go belly up . an overrated 2 stars may make that happen soon .
Unfortunately even the Better Business Bureau won’t help as FD is “non accredited” and under NO obligation to even respond to them, much less us, the lowly consumer.
This recent news from BBB surprised me. Next step is to contact CEO in VA or NC . I’m still trying to figure out which is actually the headquarters as both are listed and moved and on and on and on.
I have to follow through this was a serious LEGAL infraction from an employee. I will see if they will answer a letter from an attorney. $50 and a letter from legal professional may get a response.
All family dollar stores in every state should be shut down. I have 0one near me in warren michigan. and the employees are very nice but they have a policy from Headquarters that if you buy a electronic such as a Himalayan salt rock orb light which I bought today for 5 Dollars. The employee told me that I cannot return this item… not even for a store credit… Thats not the way a store should be..
Customers Please Contact Better Business Bureau.
Our Complaints Are Not being Addressed or Resolved. These Issues Happen Over and Over in Every State at Almost Every Location.
Family Dollar Keeps Getting Away With Rude, Disrespectful, Inappropriate, Unprofessional Behaviors From their Employess.
If We Can’t make them Address This Similar Issue in Every State, Individual and Separate Stores?
Our Shopping Experiences Will Continue to Get Worse and They will Continue to Treat Customers With Disrespect, Never Accepting Responsibility.
Many of us Have NO Choice but to Spend Our Money at Their Chain of Stores because They Are Everywhere.
Take The Time and Be Heard. Contact the President of the Company. Contact BBB, Then if you’re Issue, Experience or Dignity is Still unresolved?
If able and Serious, File a Lawsuit. Who knows? It may Become a newsworthy Class Action Bringing Attention to Your Community, The General Public and Dissatisfied, Humiliated and Downright Ignored Customers how We Are Treated.
Do Nothing and Expect No Changes.
thank You for paying attention., I’m following through I hope you do too!!
WE Deserve Better Service
Cat b
after a second attempt to resolve this conflict with the DM at FD I received no call back, email, call or letter.
At this time I’ve asked BBB to address it . They contact them and then I get a reply within 30 days. If it doesn’t satisfy the problem I’m having with them I’ll contact our local NBC ch 26 and ask for an interview with Jon Erikson if it’s newsworthy I will talk on air about how they conduct business.
Cat b Wisconsin
It is unfortunate that we as customers have little choice but to shop at Family Dollar. I am in a small town in Wisconsin and I have to travel at least 30 minutes to get affordable household and groceries at a similar store.
Family Dollar employees from sales associates, district and regional managers to a department for issues, concerns and complaints do not care about us as customers. They will defend their unprofessional, inappropriate and rude employees so they don’t have to admit responsibility or help solve a problem.
They have nothing to lose. They are everywhere. They know that some of us can’t afford a better shopping experience because there isn’t one.
They will never go out of business. They simply have too much money. If someone does bring a lawsuit against them and win? They can pay a monetary settlement without it even going to court or losing sleep!
Please submit your complaint to the better business bureau, you will have a better chance of getting the attention and maybe even an apology from the President of the company.
Keep track of the details. time. date. names of employee involved and receipts along with any photos that are relevant to the issue.
If enough dissatisfied customers bring their actions to light? They may have to address their poor customer service skilled employees.
Skilled, caring and responsible employees are hard to come by and Family Dollar should make examples of rude, disrespectful, uncaring employees .
Consequences should be given to improve our willingness to shop there without dreading it.
Seriously I dread going to Family Dollar but I have no choice. Although I like the store and staff where I live it’s always a gamble as to what issue I’ll encounter that will just make me sad!
I am contacting corporate this time for today’s unbelievable, uncalled for, unprofessional behavior from a ‘district manager’ that wasn’t even her business and wasn’t even in the store but outside of the building not even relating to her responsibility. Technically not even Family Dollar building!
actually the city sidewalk area. Nope not smoking, swearing, drinking, peeing outside!
I was picking up garbage as I often do between buildings ( as well as other spots around town) She approached then interrogated me as if I was stealing garbage on the ground! From plastic bags to empty beer cans.
No Joke. I let a lot of stuff go regarding the service I mentioned above but this was so out of line I have to report it..
Pictures and witness to help submit my complaint. If I don’t get a satisfactory resolution? Better Business Bureau and I may have to file a lawsuit for “abuse of power” Interrogating and humiliating insinuations that there was no call for.
I was so surprised and confused I simply allowed her to question me and answered each question finally stopping to say “What exactly are you getting at?’
When she wouldn’t explain and I said something with a raised tone, probably cussing by then.
She walked away towards store saying I had no need to raise my voice.
I said she had no cause to interrogate me.
Then? Believe it or not….she then said as she entered the Family Dollar Store?
“you’re not allowed in the store” OMG this needs to be brought to the President of the company.
At the very least? I’m insulted!
Thanks, I hope this made some sense and that most of you had patience to read it through!
cat b from Wisconsin
My name is Debbie Cole I shop at Family Dollar in Las Vegas Nevada on Pecos and Desert Inn. Im a tall black female dressed in gym attire today. I often stop in there before I go to the gym the purchase little things like gum maybe an energy shot or something like that. This morning I stopped in and got three small bags of fruit a bottle of oil and 2 energy shots. As the cashier was waiting on me she put my items that equal one small bag on the floor behind the counter as she took my money but I noticed the white man in front of me had over $60 worth of merchandise (non perishable) but his stuff remained on the counter until payed for and bagged up.so I asked her why did she put my perishable items on the floor and she said she had to because people run out of the store with bags. I stated the man in front of me items remained on the counter until he paid she said that’s because she was still ringing him. I said I think that’s racial profiling because I’m black I’m just in workout clothes you place my one small perishable items on the floor that were total and value $8 but this white man who has over $60 worth of merchandise can remain on the counter. now I’m upset I go out to my car and I realized I forgot my gum so I go back in there was a black couple behind me and a Chinese lady behind them so I waited the black couples merchandise got put in a bag behind the counter until she was finish ringing the Chinese lady had like 12 cans of canned foods remained on the counter she paid then her items were bagged.now I’m really upset so I asked why did her stuff not get put on the floor she said because she paid first I said I could have paid first I don’t appreciate my perishable items being put on a dirty floor she told the other cashier I think you need to wait on her which he did and I told him I will be contacting corporate that’s discrimination that’s racial profiling and that’s not right.I totally understand that people steal and run out of the store with bags but don’t judge a book by it’s cover just because I’m coming in there with my workout clothes and I’m black on does not mean I’m there to steal.
I have shopped at family dollar for years .I will never shop there again . I have been mistreated and disrespected on several occasions .ON 11-6-19 I was in the checkout behind a customer . After the cashier finished ringing that customer out .I began to put my things on the belt the cashier started ringing my items up . The stores manager whom I have been picked on many of times by said to the cashier take your beak I will do this one . The cashier said she had already started ringing the order up . The manager said go ahead anyway .I had a lot of items in my cart and I am a 63 year old handicap woman . The cashier whom started ringing the order helped me with the items over to the other cash register where the manager was .The manager told the customer behind me that he would ring her up now .The customer said is it ok and the manager answered yes .The customer said are you sure looking at me again this manager answered yes . I was waiting for him to finish her order when I felt enough is enough .I walked out of the store leaving my cart full of things that took me at least two hours to find .I am tired of being disrespected by this person I shop there every month spending at least one to two hundred dollars a month . I shop there every month . This man follows me around the store bumping in to me pretending that it was an accident or just passing by me asking for me to move .This person has harassed me while I was shopping now at the cash register . I am tired of being harrassed while shopping in your store . I do not appreciate being mistreated by this person or anyone else .I would like to discuss this matter with a person in charge .My name is Mrs, Garland (412-35-XXXX) is my phone number The Family dollar store is in Pittsburgh on the south side the Wharton ave store
I hope this business falls apart it needs to be boycotted. You put people in a manager position that straight out lie. This is not acceptable and you make it totally impossible to speak with anyone in the corporate offfice. I know this is not what Mr. Levine would of wanted his business to be
I stopped into the family Dollar Store #12431 at 4901 Central Avenue St. Petersburg, FL on 9/30/19 to purchase household cleaning items that totaled $10.70. I gave the cashier a $20.00 bill plus .70 cents. My return change was $10.00 which two days later I was at the checkout counter at another store and presented the bill to pay for items purchased at that store, I then found out the bill was counterfeit. I contacted the Family Dollar Store and spoke to the store manager alerting him that they passed on a counterfeit bill to me; I then asked him do they check for counterfeit bills, his response was they do the best they can. I asked him would I refunded a good $10.00 bill, his response was that he did not have the authority to give me a legitimate refund, however he said he would speak to his boss who was scheduled to be in the store the next day. On the next day (today) 10/3/19) I called several times and no response. I also contacted corporate to complain, but no response there either, THEY DO NOT ANSWER THEIR PHONES. I am done with Family Dollar!
The misinformation here in this post is disgusting, and you should be ashamed of yourself.
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To whom this may concern, I’m a customer who frequently visits your Family Dollar store in Eutawville, SC.Store #12155. I’m writing to inform you of the attitude of your supervisor, Tasha. I don’t know her last name. There’s never a time I go in there without seeing her in a bad mood and taking it out on the customers! We as the public have many choices on where to go to spend our money! I believe a lot of people don’t return to that location because of her attitude! I witness her telling a young white guy off, who only tell her about how long everyone was in the line. She really ripped him apart with her mouth. He ask for her name and ask who’s the supervisor…she told him her name and stated that, she’s the supervisor! She told him to contact corporate if, he want too. The Lays man was in the store stacking the shelves! He got to witness her terrible attitude, as well. Whenever, I go there, I’m always hoping that Tasha won’t be in the store but, low and behold….she’s always there with her terrible attitude! I’m bringing this matter to your attention not to get a person fired but, for you in corporate to train her some more in customer service. I won’t be returning to that Family Dollar. I’d rather travel a few miles to get better customer service! It won’t even cost her anything to greet people when they enter the store and say, Thank you, when the give her their money. This is just a concern customer
While at Family Dollar on Baseline Road here in Little Rock I was over charged. Rather than making this right the Asst. manager informed me that it didn’t matter what the price on the shelf had, but the price rung up was what you pay. He and his staff laughed and joked as none claimed they knew how to make the price right. After about 30 minutes of this, they finally made a price change. However, just before me was a woman who didn’t want the Cigarettes she just purchased and had no problem with getting her money back . I called several numbers to contact Family Dollar and got nobody.
I have tried for at least a month to talk to someone with NO response. I live in Whitman Ma and have been using Family Dollar in Whitman Ma. I have twice now been verbally assaulted by the manager Thelma. I am a 62 year old disabled
Woman. This has caused me anxiety and panic attacks. I can not drive far and this store is very close to my house. I was Morning to “Get the F**K out”. I have been using this store for 5 years and spend alot of money. I have never had a problem until this manager came nor have I ever seen a manager so abusive to customers and how I have seen her talk to employees… DISGUSTING…UNPROFESSIONAL BEHAVIOR!!! Please respond to me ASAP..
On 9-13-19 I purchased a container of Whopper Malted Milk Balls from Family Dollar Store 04683 @ 251 Darrow Rd in Akron Ohio. When I got home and started eating them they tasted like laundry soap. I told my daughter who happened to be home at the time to taste them, she picked up the container and smelled it and said you can smell it, it smells like fabric softner or something, the candy must have been placed near the laundry cleaning supplies in the stock room and absorbed the smell. This is a problem you might want to address with your store managers, I did call the store whether they removed the Whoppers or did anything about it I have no idea, but I did also contact Hershey Candy to let them be aware of the problem with their product. A response from you would be appreciated… Linda Burkett
Please help me understand your electronic policy why would i exchange a charger for the same charger … please is this policy posted above your electronics and your cashiers do not say anything when the item is purchased . wow this terrific store would not refund or exchange..
Love your stores and you hire the greatest people. They are so helpful to me and friendly. Keep up the good work. Kevin at your store on Coral Hills, Md. was really helpful to me. I bought a buy of dog food and he carried it to my car.
This place is a f-ing joke. Nobody answers when you want to report an issue and nobody responds to email. Maybe this is why your stores get robbed so much because you guys are a joke! Store 10305 I hope you continue to get robbed weekly because Tamaka Harris is a joke of a manager and lets it happen. Now on to the BBB to report your sh*t hole company on there.
I was at the Manassas Virginia store on Sudley road they are selling out dated products dog snacks have a date of 5 11 2018 this is bullsh*t I been feeding my dogs this out dated food for a year now …everyday I buy their food and today I looked at the date and I was upset after I saw things over a year old there ..I will not go there ever again lucky I didn’t f-ing punch somebody In the f-ing face you ignorant mother f-ers you need to hire some a-hole to go around and check this sh*t if my dog gets sick from your ignorance I will make sure you motherf-ers get what you deserve I am contacting attorneysand my vet today will be sending you mother f**kers the vet bill ….f**k you family dollar
455 North Ave NE Ste A, Atlanta, GA 30308 at this store location the employees harassed me because I didn’t want to hand over my pocket book upon entering the store.
Family Dollar should not be encouraging employees to accuse me or anyone else of only going into the store to steal and not to shop. this is a disturbing accusation toward us as customers. When you do that it makes Family Dollar a liar and a false accuser. this practice of harassment must stop.
I just shopped at store #02015 1010 Arlington rd Jacksonville Fl. I went in to purchase Dawn dish det. The shelf tag said $3.50 and I was charged $4.00.I told the cashier, who is also the Store Mgr. that the shelf tag stated $3.50. She said it is $4.00. She stated that a stocker must have put product in wrong place, I informed her I am a retired retail store mgr and know how to read a tag. She said want it or not.left it and only bought the other item I had. This is the second time I had this problem and with this mgr. ALSO THIS STORE IS IN VIOLATION OF OSHA REGULATIONS AS ONLY ONE OF THE FRONT DOORS WAS OPENED ,,EXIT SIGN ABOVE DOOR SO BOTH NEED TO BE OPEN DURING BUSINESS HRS AND HELIUM TANKS UP FRONT WERE NOT SECURED JUST STANDING THERE. BOTH WILL BE REPORTED TO OHSA AS FAMILY DOLLARE SEEMS NOT TO CARE
I need someone to contact me by phone me or my wife . It contains your prepaid cards your stores sales 706 945 XXXX. Somebody owes me money from my card.
I went to family dollar at 2852 route112 Medford ny which I go to often never had a problem until today 03/08/2019 I went to shop was picking up what I needed the woman that worked that day was so unprofessional and so unpolite she acted like I annoyed her a full wagon of merchandise That I was purchasing from your store throwing my stuff on counter she had long nails that’s she had were so long she couldn’t even work with them like she was worried to break a nail I asked her if there was a problem she said oh I’m just tired really tired then stay home don’t take it out on customers I hope u can address this matter I won’t go back when she is working there ur employees should not treat customers like crap sorry it’s just not right This problem needs to be corrected thank you
I went to four different places to get the black and Decker food processor you advertised in Harlingen’s and San Benito Sunday paper……..none had it……..what a joke…….never again will I go by your adds……..you should be brought up on false advertisements……..this chain is a joke. I am not going back…..
Linda
I went to the family Dollar in gretna louisiana on Terryparkway and the manager was doing nothing but complaining while the cashier had an extremely long line this manager was talking about how much she hated her job at family Dollar and was looking for another job maybe Uber I couldn’t believe how unprofessional she was where do they find these people I’m NEVER going back there!!!!
F**K YOU! ON HOLD FOR 41/2 HRS AND NOT ONE TIME HAS ANYONE ANSWERED ME! I HATE THIS CORPORATION! I’M STILL ON HOLD! F**K THE CEO AND ALL THE DUMB SH*TS THAT WORK WITH HIM. YOUR CUSTOMER SERVICE IS SH*T. SO AGAIN! F**K YOU!
still on hold. So again F**K YOU
Dear Family Dollar Corporate Office for Kansas City, Missouri,
I am a former resident of Kansas City, Missouri. My reason for contacting your Corporate Office is that your 2 stores at locations:
39th & Independence and 18th & Prospect are in deplorable condition. The doors are broken-in and the stores are always dirty, very unorganized and the air conditioning system is often out of order. I’m complaining for my elderly aunt that calls me every time she visit these stores about the horrible experiences she has. Please have your district managers and store managers correct these problems. Thank you in advance for your cooperation.
I was in to family Dollar today in Harrisville the manager was swearing at the customer in front of me and she was telling the customer that one employee that works there was the stupidest person that she ever hired in her store and she was throwing papers around
the other Manager that was working there with her she was telling her to put up the pillows and she put them up like Gail asked her to and she said it was wrong and Bella walked away from her and Gail asked her why she was so f-ing stupid and why do u think you have to do things wrong all the time
Gail Said that the other employees are mad that Debbie and Bella don’t do anything at night and I know for a fact that they do because I go in there when they are working Deb or Bella come to the register to check out the customer and then they go back to work no employee should have to work in those abusive environment and someone really needs to look into this because this is so wrong
Thank you
Tammy Durham
I have been trying to reach someone for two days now I have call and email you all the employees at family Dollar in Campton are rude when trying to return stuff they won’t let me return something with box and receipt but yet I seen them take a heater back without a box or receipt please contact me at tinakeeton2@ gmail.com thank you all I want is my money !!!!!!
To who This may concern;
I’ve been shopping at Family Dollar in Orlando Fla. 32805 on Gore Ave. n OBT. I’ve witness this store go from being managed well and very business orientated. For instance Wednesday Nov. 27, 2018 at this store. Once in the store I discovered that it was only two shopping carts in the store. Me and my 3 yrs. old granddaughter had to carry things in our hand and arms. No one would assist me, and I’m 63 year old and have chronic disabilities. All the male employee did was inform me that there were only 2 shopping carts in the whole store. We finished our shopping, got in line to pay for it, which had a long line. There was an employee on 2 registers. I went to the line I thought was shorter. A gentleman was in front of me paying for his items. As he walked away, I started to load my groceries on the counter when she rudely told me to go to the next counter to pay for my things. She refused to let me pay for my things there. The store line to the other cashier had a long line. So I had to struggle with my items to the other line. She was entertaining the gentleman that was before me. I said something to the cashier and she ask me if I was told there was only 2 shopping carts in the store. I reply that the male employee had told me. As I told the cashier he did, he got in my face as if he was going to strike me. I paid for my items and went outside. I was so discussed with the way I was treated so I went back in and returned the items. The manager was as rude as the male employee, she pointed her finger in my face. This is not the first time I have witness the rude and disrespectful to customers. There is an employed that wears a lot of make-up in this store, she is very rude and disrespectful to the senior citizens in this community. They chase people out of the store instead of calling the police. They followed customers around the store and outside. They are so rude, you never know what one of them might do to you. It is so horrible there its awful, disrespectful to our community. I’m so appalled that I’m about to get a petition and take it to our political leaders in our city about the way we are treated at this store and we spend our money. It has been there for years and gotten worsted though the years. No one even wants to work there and it’s not all about the costumers. I can be reached at (407)548-XXXX or by email. This needs to be addressed as soon as possible because some customer maybe in danger by one of your employees or a customer may feel threaten by your employees actions and feel as though they have to stand they’re ground. This is not the way in American for people to feel spending they’re money. I refuse to shop there anymore after 40 or 50 years. I’m afraid, I’ve been disrespected, and others in our community feel the same.
Thank you,
The following information has been sent to Family Dollar:
Type : Loss Prevention
First Name :Jacqueline
Last Name :Kemmerer
Address
City :Mesa
State :AZ
Zip Code :85210
Phone # :480262XXXX
Email Address :quois@ 1791.com
Message :Hi – I need someone who works at the corporate office to please contact me regarding damage that has been done to the boarder wall of my home by family dollar truck drivers. They deliver merchandise to the local family dollar store and upon leaving, drive in the alley behind the store with 50 foot long tractor trailers. The alley is too narrow and significant damage has been done to not only my wall but another businesses boarder wall, a day care in fact on the opposite side, as well as trees and the actual driveway. I have pictures of the damage and have personally witnessed a driver smash into a tree next to my wall, causing significant damage to the right side of the trailer; so they could leave the premises. It typically takes a driver a least 20 minutes to make this turn. It includes several maneuvers, forward and reserve, to make it through this narrow turn. I need to know who within family dollar is going to take the responsibility for repairing the damage to my wall. Please contact me ASAP so we can further discuss this issue. Thank you!
Return to Contact Us page.
My name is Donnell Barclay and I was in one of your stores this morning around 10 AM and I was met with the rudest and most distasteful of employees I have ever came across. I have never made a complaint of any sort to any store in my life, but today I feel the need! I walked in your store and I had a hoodie on with the hood over my head and I asked the lady at the register for help with finding something and she pointed me in the direction of where it may be but also informed me that I must take my hood off to be serviced. I obliged, but I also asked if that was policy and she said yes! Well as I looked around the store I seen numerous people with hats on and I asked her what about hats? And she said she did not know about hats, she said we just want to see your face. So I said well you can see my face with my hood on so may I see your policy. She then called for an assistant manager to help me with seeing the policy! Well the assistant manager came over with the nastiest attitude and was yelling telling me that I can read it on the door and it is policy but she too, didn’t know about hats. So as she walked away she called me a big dummy So I asked for the manager (Teresa) and when she came over I informed her that I just spent my money in your store and simply asked to see the policy and I was met with a rude attitude and name calling! Well she sarcastically gave me corporate number. I’m upset that I even spent money in your store and that I have to go through these extreme measures so that this type of situation doesn’t happen to anybody else. The store number is 06209….2322 w grand blvd #2340
I visit family dollar at least twice a month. Today I went to Family $ at 10th Avenue N in Green Acres. I had a clipped coupon for $5 a clipped coupon for Dixie Paper Plates a clipped coupon for Gains Pods and as usual it was not taken off on my bill. This is the third time. The clerk saw the coupon on may phone and could not understand why it did not apply. I paid $45.13 on my bill. I left a phone complaint and I am leaving one in writing herewith. Please give me the refund due me. My phone number is (516-582-XXXX. My address is West Palm Beach Fl 33415.
Thank you. I hope to hear from you.
Store 6779 in madisonville,Texas
The people who work there are always friendly and courteous always ready to help someone when they need something of a high shelf or even assist somebody with a price check that is the cleanest store that I have ever seen they do their very best in our small town the manager Rebecca Ward has been there for several years the assistant Diane has also been there for several years there employees come and go but those two are constant plus
wr7002830@ gmail.com
Don’t know if you are aware of it or if the picture is truthful, but it made Facebook. A store was charging $43.20 for a 24Pk of Aquafina water in a time of need, Hurricane Florence. The store is in Durham, N.C. on Guess Rd. I just quit going to Family Dollar.
That is downright despicable, deplorable – never mind ILLEGAL! I live in Massachusetts and absolutely hate Family Dollar – and this is just another reason on a long list of why I despise them. Where I live, the Family Dollar Store (Winchendon, Ma) Where there had been a true foul stench for over a good year if not more. The employees had to beg everyone to call the Corporate Headquarters to complain – it did no good as the Centers for Disease Control had to come in and find the source of the stench. It happened to be of dead RATS CORPSES – THIS IS INSANE!!!! They did not fully take care of this disgusting and so unhealthy situation as it still reported to have rats and the place needs a good cleaning – it is filthy and also they should hire people who have much better customer service skills but seeing that this company does not care about its customer or the place would be kept clean AND UP TO SANITATION STANDARDS and treat their customers with dignity and respect – which they don’t but it doesn’t surprise me – they don’t care about sanitation nevermind being courteous and how to properly interact with the public. I will never shop at any of these diseased filled places with people who they hire try to degrade them – This place is just bad news!
I live in Georgia and I have a family member who works for family dollar.The stores are always messy because the stores are not staffed properly for merchandise to be re-shelved or straightened.The majority of the time there are only two employees on duty; the cashier and a manager. The cashier has to try and be responsible for maintaining the front end by trying to monitor for theft, ring up customers, and stocking merchandise which is a lot when you have customers constantly there is no way to get to straightening or shelving merchandise. The manager is supposed to be straightening and stocking as well but they are outside (which I have witnessed every time I go there to shop which is sometimes 2 to 3 times a day) smoking cigarettes. This is the same routine at all of the locations here.The cashiers are probably a little short tempered sometimes but they are probably tired because they work 7,8, and 9 hour shifts everyday and family dollar do not allowe a lunch break. They have to work straight through without any down time. so their nerves are probably a little frazzled.
Family dollar is the worst. I’ve been trying to contact corporate but no One ever answers. The call complaint hotline needs more operators because no surprise high call volume. My biggest complaint and its a serious one. I was accused of shoplifting on Saturday at My local family dollar. A store I frequented that now I will NEVER shop this company again. To wrongfully accuse a law abiding citizen of stealing not once but multiple occasions with no proof. This is ludicrous. I have never stolen anything in my life. I’m banned from my local store for a crime I never committed so shoppers beware. If this can happen to me can happen to anyone. Trying to get a hold of corporate so they can investigate because I want to know where is the evidence. They have nothing because I never stole. The store is so messy and overrun with garbage that honestly I’m not even sure how they keep track of merchandise period. Employees are constantly moaning, hitching and complaining about jobs in front of customers. They are the most miserable people on earth. I’m so upset about this and no one at family dollar seems to care. Lets see how much they care when they read this story in the newspaper.
I’m in the same boat. Pityful and humiliating. I was yelled at from back of the store to the manager checking me out up front with other customers. Saying she stole this she stole an air freshener… Then made to leave. I had $60-70 worth of merchandise and was accused of stealing a $1 car freshener??? I begged them search me, I didn’t even have a purse. Just my wallet. I know the manager of the Phelps KY store, Amy Hurley. Well I know who she is. Bc I checked the price of the full synthetic penzoil oil and checked to see if they had 5 quarts I saw the empty air freshener pack there days prior. I know bc they only had 3 quarts and I moved it to make sure they’re were no more behind the non synthetic. Do u think they listened to me? I begged them to look at the cameras or call the cops. I felt so humiliated . I KNOW they lifestyles the 2 employees there live. The lady who accused me stays in the phone with her child that’s 13 the entire time she checked me out before then had to give me all that story on top of bitching about working there before I could get waited on. She sure was chatty and felt good that day… I guess she was too high to spit the empty wrapper when I did and dopesick and mad the day she decided to accuse me. I’ve tried to no avail to get ahold of corporate. I don’t want a district manager I want the owners/CEO. I may not be able to get ahold of them but I guarantee my lawyer will. It’s sickening. I’m sorry for all of you. It sounds like the entire chain needs shut down. They don’t care about their customers.
I received a coupon it says to mail between 8/28-8/30/2018. The sale it is for expired 8/9/2018. Way to go on your sales material.
I am a customer that shops at family dollar on Quincy street and Broadway! Every time I go to this store,which is every other week! They don’t have any large bags!! Could someone check on this matter? It is not fair to buy your merchandise,and not have any big bags for all the items that I buy!!! Please look into this issue!!
I am a associate at your East Northport, N.Y. The air conditioner in this store is rather not working right or not set low enough. Today the outside temperature was 99 and the temperature in the store was 87. The customers are complaining about the heat. They can’t wait to get out of the store.Not only is this very uncomfortable for the employees, it’s bad for business. So please try to take care of this,It will make for happier customers and employees alike.
store manager at e. lancaster/beaty street is allowing cashiers to play while customers in store not helpful. puts the work on one black female
I just had my 10 year anniversary and received nothing like they say you will. I am very disappointed in Family Dollar. I asked my DM but I never heard anything back. I have been trying to e-mail corporate and I don’t see anyway to do that. I would love to hear something back.
Iwent to the Dallor store in Grantsville Utah yesterday and i know the store needs to have a surprise inspection, I was so shocked as last year it was something to be proud of in our town. This year it is a fire hazard and very disgusting. Hope you will do something. Thank You.
Hello,
I am writing because I was a store manager as of March 2017 and come January 2018, I never received a W2 for 2017. I would like the 2017 W2 mailed to me as I can no longer log in to pull up my digital image.
I can be reached at 570-390-XXXXX should you need further information.
Your attention to this problem would be greatly appreciated as if I can not resolve it through you, I will have to contact the IRS.
My name is Brianne Algerio
old ID 653885
570-390-XXXXX to verify my address.
Thank you.
I was an ASM at an Omaha, Nebraska store 2 weeks ago . I had requested to have by own store as Store Manager, which my manager said she supported me in my decision, she also told the New District Manager that I was interested in being promoted.
Through numerous conversations between us, the DM told me that I needed to be patient and wait til the National Hiring Event on May 16,18, which I was ok with.During one of our conversations with DM I had asked if I could be transferred to another store because I felt that my manager was retaliating against me for having using their Intergrity Line and filing a complaint against her.
I had even told the previous DM that I feared she,my manager was going to fire me as well as discussing this with our new DM.
Well, my fear came true as of the 30th of April. My SM had wrote me up on incidents, that others had done as me, but they never got wrote up.my SM even commuted an act on numerous occasions,according to FD own policy could of been subjected to immediate termination, which I followed our procedures, by using the chain of command, and honestly the only thing it got me was fired, which is not fair, it’s not right.
I’ve placed numerous calls to different managers, the DM as well as the Regional Manager as of to date, I have not herd from any of them!!!
I would love to get this resolved, to where I could continue being a n Associate of Family Dollar..
I loved my job, my customers, my team members and I was an asset to the company, so a lot of the customers informed me. I hope to hear from someone concerning this matter, thank you for your time.
Sincerely,
Sandy C.
#09369
I live in Georgia purchased a fan did not immediately use it however two weeks later the fan was set up .The fan do not work tried calling your number here in Columbus at 706-6531344 I was directed to voice or 3 for someone to assist me .When the young man came on the phone I asked for phone number for the store on River Road he did not have it I asked for address so I could call for operator assistance to obtain it he did not know that either .My question to him was who knows I asked for Manager he did not know who he was either he stated his first name was Darrell he pretended to be looking it up in his phone put me on hold never came back.Maybe Family Dollars have all the money they need but they need to remember we the people the customers who bought their products and good to get them to the place they are now.A uncaring unprofessional it is just a job attitude employee should not be a part of your company. What would happen if some one had a serious accident or fall that your company was responsible for would they still say I do not know who to contact? Managers need to be more professional do their jobs and make sure all employee knows how to get in touch with upper managements.Saw a lot of complaints on here about some stores word of mouth can make a company lose lots of money and can make it make a the lots of it.Sorry employees ruin many businesses after years of hard work by the owner to get it where it is today.
I have been an assistant manager for Family Dollar going on for years. I went on vacation I came back and they transferred me to a closer store to my home which I ask for. I wasn’t one store went to another store to help out and it was so far away I asked them that when I came back from my vacation if they could put me in a store closer to home. Well when I got back they put me in a store that does not need anyone I went from getting 35 to 38 hours to getting like 5 hours only on truck day I asked if I could help out in other stores to get more hours my district manager told me straight up no I have to stay in the store that he put me in there is no floating. I don’t understand that because that’s how I ended up in the other store because they needed help over there so I went to help and ended up being there eight nine months and now he’s mad because I asked to be transferred closer to my home and now he’s not giving me no hours and it’s just unfair it’s very very unfair that he won’t even let me go to another store to get more hours I found another store that needs help so I wouldn’t be floating I would be there permanently and he still said no I could not do that I need help with this I have put a long time dedicated into the store for them to treat me like this this is horrible
Diana Henderson, I sure would like to speak with you about this. Send me an email and I’ll tell you why in more detail.
Thanks
Diana Henderson,
Leave me a messages on our FB Page: facebook.com/AsmussenAssociates/.
We would like to speak with you about this.
From : Jamar Allen
To: Family Dollar Corporate Office & Headquarters
May 2, 2018
I was hired to be a full-time assistant manager. I was being used to only work night shifts because nobody wanted to work late. After a few months I begin receiving Less hours than their favorite cashiers who are hiring for part-time. Part of being a closing manager is ensuring that all the money accounted for is correct… When reporting that some of our missing money came from other assistant managers and cashiers, I was told that things will be handled and it was not. Later I was told to mind my own business and focus on myself.
Ever since then, I kept receiving only 24 hours in comparison to Cashiers receiving 30 to 36 hours. I also noticed that their favorite cashier’s were allowed to have day shifts and I was still stuck on night shifts. My general manager became so close with the cashiers that they would gossip and make jokes about myself and others whom they felt they did not like. I began feeling uncomfortable with my hours that I requested three times to be demoted… All three times I was persuaded not to step down and or told to work in the store. Due to Transportation issues that was the only store that I could work in and maintain my current wages. Upon putting in my two weeks notice by very next week I only receive 15 hours to work with. And during my second week I became so uncomfortable working in the environment that I left prior to finishing my two weeks.
I have witnessed people stealing, arguing with customers, harassing other employees, favoritism, working under the influence, and being denied being demoted for my own comfort and still wanting to support Family Dollar. So after I left, I went to unemployment office until I was able to start my new job at Walmart. Upon starting my new job, the unemployment office sent me records this playing that Family Dollar gave insufficient dates saying that I worked longer than I gave my unemployment office the dates of my true departure… Leading to now me being responsible for paying back $1,000 of unemployment money! Upon calling Doris, someone higher than my general manager and district manager, the only responses I received were those of someone trying to cover their own tracks and play Bliss to be in the know of how bad our store was being ran. I want all this to go behind me, but I feel that it never will because I now have to suffer going through legal actions with the unemployment office and and having witnessed myself and other Family Dollar’s employees quitting and or being fired because they cannot see comfort and justice.
Jamar Allen, I sure would like to speak with you about this. Send me an email and I’ll tell you why in more detail.
Thanks
Jamar,
Leave me a messages on our FB Page: facebook.com/AsmussenAssociates/.
We would like to speak with you about this.
I wanna know how the drug testing is dne at the store 11970 in lydia ac …….i bet if yall was to go in and drug test your managers they all woud be fired …they just recently fired a girl tha is not n drugs but said the results wasnt right ….pls go in and test your managers there i bet they all get fired …oh and one mor thing your big manage Dee Holloman there sold someone a whole lot of valentine stuff there for 20 dollars that yall was gonna have them throw away .. then they lied on my niece saying her and her mom went there and made threats and at that time they was on the way to florence ….
There’s a little to many cooks in the kitchen at the Wolcott, NY store , not necessary to have 3 managers!!! I as a customer and mother and grandmother am appauld at the actions of the top manager there, shes abuses the workers on the job and not only that , when they are off and there as customers, every time and in front of other customers, then today in front of other customers and my grandson, only 10! I too am a customer and if it wasn’t for cirXXXXstances, I’d never shop at that store again!!! It is nothing but harassment and very unprofessional!!!! Corporate really needs to manage their management!!!! This is ridiculous and unesscessary! It’s Abuse and theirs NO EXCUSE!!
There is a lady named Jessica at your Family Dollar at 3577 E. Livingston Ave. Columbus Ohio43227. She has no respect for elderly people , nor customers who shop daily at your store, I have shop there for the last 7 years, she is rude, loud, and disrespectful, to a lot of your people, she seems to have a attitude, every time I shop there.if she don’t like working with people, why is she there, Rude every time she works, come on now,
I am not happy because up in Hale, MI where I live, I can’t get something that has been on an ad for two weeks. It is a microwaveable mug with a lid. I understand that the E. Tawas FD and the Hale FD didn’t get any in their shipments. I also would like to know why there isn’t enough staff to ring up customers. Up here we live in a rural area and there are a lot of older folks that can’t stand for that long. Management here in Hale is great. Sandy is the manager and I really like her. There ought to be a focus on customer service first — need a paging system to call for help.
Currently on hold to speak to an agent to complain about how poor my experience was in the store. I’ve been holding 50 MINUTES! I actually started the call while physically IN THE STORE. If the customer service process is this horrible at the corporate level its no surprise that its so terrible in the actual stores.
Your Family Dollar store located 1312 E 79th Street, Chicago delivery trucks are scattered throughout the parking lot, making it impossible for customers to park in the lot. Today, February 28, 2018, early afternoon, a Cola-Cola truck was parked at the entrance of the parking lot. I thought the store was closed since there was a few cars in the lot. When I asked the driver to move his truck, moved the delivery ramp, but only to let me into the lot, the he lowered it again at the entrance of the lot. I informed the manager of this concern, she walked the other way, having a nonchalant attitude, nor did she ask the drivers to move the Cola-Cola truck. Also, leaving the lot it is difficult to see on coming traffic, or to even merge into traffic, I have described to you an accident waiting to happen.
I just visited your store on 3458 Buena Vista Rd, Columbus, GA 31906. The time was 5:23pm on Sunday, Feb 25, 2018 EST. Another customer had walked in as the male employee was scanning my three items. As I was attempting to hand him the money to purchase my items he walked away from the register to help this other customer who entered the store after he scanned my items. This other customer was already been helped by another employee when he walked away from helping me while I was holding the money out for him to take. The employees need to understand that they should complete one transaction before helping another customer.
I HAVE BEEN WONDERING WHAT IS GOING ON LATELY, IN WACO, TEXAS FAMILY DOLLAR STORES. THE MANAGERS CAN NOT GET SUPPLIES FOR THE RUNNING OF THE STORES, SUCH AS BAGS FOR THE CUSTOMERS, REGISTER TAPE TO GIVE RECEIPTS TO GIVE TO THE LOYAL CUSTOMERS. AND NOW THEIR COMPUTERS NEED HELP ASAP, ONE DOWN ALL THE WAY AND ONE IN AND OUT. CUSTOER IN STORE IN WACO TEXAS HAD TO CARRY HIS ITEMS IN HAND TO HIS CAR, NO BAGS. WORK ORDERS ARE BECOMING A ACT OF GOD. I BELIEVE THE HR AND UPPER MGT PERSONNEL NEED TO STEP UP AND HELP ALL THE STORE MANAGERS WHO ARE AT THEIR END, AND THAT WAY THEY CAN TAKE CARE OF THEIR LOYAL CUSTOMERS. AND ALL THE DISTRICT MANAGER SAYS IS,”JUST KEEP TURNING THE COMPUTERS ON AND OFF”, AND HOPE THEY WORK. WHAT KIND OF ANSWER IS THAT?? I WILL BE WAITING FOR A RESPONSE WITH EXCITMENT. THANK YOU FOR YOUR TIME….
SAMUEL RAY, JR
” A CONCERN CUSTOMER”.
Did you ever get a response?
A family member has been a manager at one of your stores for about three years now. I have never ever seen such an abuse and lack of consideration for employees. Managers are forced to work long hours, at least 52, per week and if anyone calls out they must cover for them at no additional pay. A usual week is 60+ hours. A manager cannot leave store unless an assistant manager is present. There are two assistants(ASM) and one walked off the job forcing manager to cover that ASM’s hours. Not permitted to pay overtime to other assistant even though they are saving money not paying an additional full time ASM salary. Manager has been working 15+ hour shifts with NO days off and NO recourse. Rundown and feeling ill due to long hours and physicality of job. Often left to unload massive truckloads of product ALONE. Spends hours on hold to speak to HR department and no one ever answers. I honestly don’t think an HR department exists. District managers are of no help or recourse to managers. They schedule conference calls during truck deliveries. Manager is forced to use personal phone for these calls as store for has been out of service for months despite managers constant attempts to rectify. During this staff shortage store was renovated requiring additional hours and later after hours nights letting workers in and out of store. Absolutely zero additional compensation and store hours were increased to open and close an hour earlier and later requiring additional time from manager. Employees just don’t show up and manager can not discipline for fear that they will not come back and manager will have to do more work. All this relying on one person to run your store is insane and extremely poor business practice. Managers are responsible to hire employees. The hiring process is online and horrible.People have complained that it took so long that they gave up. Manager had a prospective hire with experience. It has been one month and still has not heard back or been vetted in any way. This is during a serious HELP shortage. No one can make this go faster? When this person is vetted and drug tested there is a several week training to boot. Perspective hire wants to also give 2 week notice at current job. Why does it take months to hire? Why is website so deceptive? Why doesn’t website tell where positions are open without having to fill out personal information including birth date? Why can’t an application(paper) be filled out in store and manager able to move along hiring process? These stores are designed for employees to falter. Manager is reliable, excellent at job and full of integrity. If it wasn’t for the customers…..nobody would notice. OH! and employees were notified to use vacation time earned or they will lose it. Then they made a blackout period leaving about 6 weeks to use time. WHEN THERE IS NO STAFF YOU CANNOT TAKE OFF so needless to say that was not approved and lost. Is that even legal?!?!? This place is a real sweatshop that would benefit greatly from a UNION.
I was happy when Bellevue,Idaho got a family dollar store. In the last few months someone hired a new manager that does nothing but complains about everything to anybody. She also takes her breaks (smoke breaks) right outside the main door and the parking lot is trashy. Now myself and several aquatints and friends hate going there any more wish her boss would read this and do something about it.
I called customer service and had the info they needed to speak with someone on hold for 29 minutes before I got annoyed again I’m done with your business shape up I’ve read the complaint list I used to like shopping at family dollar I am taking my business elsewhere like your rude employee asked me to so disappointed with your business
I ve been on hold now for almost 5 hrs. bunch of f-ing b**tards
I have been a 10+year customer at store #1599 in Dubuque Iowa at 2013 central I am no longer going to shop at your business any longer the new management that you hired are rude and unprofessional I have been told that it’s family dollar policy by the manager there to leave my backpack sitting at the front of the store unsecured on the floor, I have been followed through the door by another female employee yelling at me to leave it at the door. I was told this is store policy but there are no visible signs stating this nor are there any secure locations to “leave” my backpack which is securely zipped and on my back I will no longer be a customer and I will inform family and friends not to shop there either.
I would like to see the Riverton, WY store expand. This is not a very big store recently we have lost K-mart and Safeway it would be nice if this store could move into one of these locations and expand. I am not going to complain I know it is difficult in small communities to keep good people, I have no bad comments about the employees for management I would just love to see a bigger store., Also the one in Lander WY could also be expanded it has merchandise everywhere. Thanks for your time .
The Family Dollar in Farrell, PA is VERY VERY VERY dirty
Unfortunately I am writing to add to the numerous complaints that people have shared about this company. My experience was basically being told that they weren’t going to honor a price of an item that was clearly labeled in front of the merchandise. The day prior I had been in the store shopping and noticed what I thought was a good deal, came back the next day hoping to catch it and yes the item was still labeled and even the stock had been replenished. I get to the register and it didn’t ring up as marked so I questioned it. The manager was called but she didn’t come up to the register instead said No from the back of the store that she was not going to honor the price. I requested her to meet me on the aisle and to check the error and all I was told was that they must have been misplaced. But, I pointed out the stock was replenished with multiple variations and in fact the larger sizes were organized together in a higher price bracket as to be expected. She definitely understood what I was saying and first hand saw what I was referencing. The assistant manager was very rude and tried to dismiss me. Another employee in the store (male) had even followed me to the counter as if to intimidate me and escort me out. Not once did I raise my voice or act out of character. As I exited the store I was told sarcastically to have a blessed day and call corporate. I came to purchase items, not waste my time over what should have been a seamless transaction. I would hate to think that I shouldn’t shop here anymore because of the poor experience and terrible customer service I received.
AROUND 1 WEEK AGO, I WAS AT RENT A CENTER, WHERE I PRESENTLY WORK, AND 2 FAMILY DOLLAR EMPLOYEES CAME INTO THE STORE TO MAKE A RENTAL PAYMENT. ONE WAS DOROTHY HALL, AND THE OTHER LADY…I DON’T KNOW HER NAME. I HEARD THE OTHER LADY SAY…SOMETHING ABOUT, THAT SHE WAS GOING TO PUT A SIGN OUTSIDE OF FAMILY DOLLAR (DODGE CITY, KS) THAT SAYS “NO RENT A CENTER EMPLYOEES ALLOWED,” AND SOMETHING ABOUT “NO MEN ALLOWED.” SHE WAS TALKING TO ONE OF MY COWORKERS.–AND THEN THEY GLANCED OVER AT ME.–WELL IT SEEMS THAT SHE/THEY (THESE 2 FAMILY DOLLAR EMPLOYESS) WERE TALKING ABOUT ME. BECAUSE AROUND A DAY EARLIER, I WENT INTO FAMILY DOLLAR (DODGE CITY,KS)…AND I ACTUALLY SPOKE TO THE OTHER LADY, ABOUT A CUSTOMER RELATED CONCERN, BUT SHE SEEMED TO HAVE A NEGATIVE/UNPROFESSIONAL ATTITUDE TOWARDS ME….–SO NOW, AROUND 2 DAYS LATER, THEY ARE AT MY PLACE OF EMPLOYMENT, TALKING, GOSSIPING, AND/OR SPREADING RUMMORS ABOUT ME.–I CALLED FAMILY DOLLAR (DODGE CITY,KS) AND SPOKE TO THE STORE MANAGER. AND SHE SAID SHE WOULD SPEAK TO THEM ABOUT THIS.–IN THE PAST, I USE TO WORK AT FAMILY DOLLAR (DODGE CITY,KS) WHEN DOROTHY HALL WAS THE STORE MANAGER…AND SHE WAS (AND SEEMS TO STILL BE) VERY UNPROFESSIONAL, DISRESPECTFUL, RUDE TOWARDS ME. AND SHE GOSSIPS A LOT.–THIS IS WHY I DO NOT LIKE EVEN GOING TO FAMILY DOLLAR (DODGE CITY KS). VERY UNPROFESSIONAL CUSTOMER SERVICE. AND NOW THE NEW STORE MANAGER SEEMS TO GO ALONG WITH DOROTHY HALL, TO A CERTAIN EXTENT.–AND I TOLD THE NEW STORE MANAGER THAT I AM GOING TO CONTACT FAMILY DOLLAR HEADQUARTERS. BECAUSE AT FIRST, SHE SEEMED TO NOT WANT TO DO ANYTHING ABOUT MY COMPLAINT.
I’ve never been so angry at a business. I’ve been shopping at the Harriman TN store for more years than I can even remember. The check-out counter is a cluttered mess and leaves little room for checked out bags. I ended up coming home and several items were not there. So I assumed somehow I didn’t see to pick up a bag and clerk was not paying attention. I call the store and they just tell me..there was no bag left behind. I said perhaps the customer behind me ended up with my bag by accident. They didn’t care and refused to help. I’m on a fixed income is why I’m shopping at the dollar store to begin with and they refused to replace 8 dollars worth of items that DID NOT come home with me.I have the receipt..they don’t care. So after spending 47.93 in their store they refuse to replace these few items. I’ve never been treated with such indifference in my life by a store I’ve spent thousands in over the years.I will never go back here. Perhaps if their employees weren’t so busy horsing around and gabbing they would have made sure I had all my bags. FURIOUS!
I have shopped Family Dollar on Legion Rd. in Fayetteville, NC since it opened. When Wal-Mart opened about 2 miles away, I stayed with Family Dollar and refused to shop Wal-Mart. I am disabled and some days I can’t walk well enough to go in and shop. I pulled up out front yesterday and waved at the lady in red shirt standing beside person operating register. She made eye contact with me and looked the other way. The customer left the register and came out the door. She saw me waving at the lady to get her attention. She went back in and told the lady I was trying to get her attention. The employee walked away. Customer came back out and asked if she could help me. I told her what I needed and she went in and purchased it for me. The employee had helped me
a few weeks ago, but evidently didn’t care to yesterday. I called today to speak to the manager, Brandon, and he told me he was busy and asked me to hold. I held for 17 minutes. At first, I could hear the scanner pricing items, but then he was just having a conversation. It sounded like he was talking to another employee….laughter, etc. Needless to say, I will not return to get the Poise Pads I needed for my aunt who is in a nearby retirement home. I will go to Food Lion and get them. I usually spend anywhere from $800-1000 dollars in your store per year…not a lot but I am 74 and retired. I am going to let all of my family and friends know how “caring” your employees at this location are. Have a nice day!
I am so disappointed in the family dollar in Mt. Pleasant Utah and the management that it is under. I have never seen a manager disrespect her employees in front of customers and down grade them. Very unprofessional and I have been in the consumer and work force for many years. There is a vast turnover and new employees almost every week. She is also disrespectful to customers. I know that after today’s experience me and my family will not be going back. They had 50%off sale when my daughter and son took some candy to the register that was clearly under the Sale signs they were told that that was not the cost and it would be full price. This is a continual problem at this store, like she picks and chooses who she Sells the sale items to ect. This problem needs to be resolved. I know numerous people who have applied for employment at this store only to be overlooked, people with good qualifications. We will be driving 20 minutes to Dollar tree or to Walmart than to go to this store again as long as she is manager.
I enjoyed working at the Family dollar in the Bronx, NY…However, The management is very dishonest, and your accused of things that are not true. they need improvement very bad.
I resent visit your Family Dollar store in Memphis TN Store# 00876, the parking lots looks like it haven’t been clean up in Months. I’m not the owner and just coming to the store embarrassed me. Just a reminder you need to visit your store unexpected just to see for yourself.
Went to family Dollar on Lee Blvd and fell hurt myself and they still have not sent in a report. I have been paying out of my own pocked to go to the doctor. Do not think that is right at all.
Please help our community. Can you put a Dollar general or Family dollar store at this Location. Dartman ave 30th st S Bessemer Alabama 35020 Help our community.
Store #04839 in Chama, NM is the worst store I have ever experienced. I went to purchase a specific item, that only they sell in this small town, last night, Sunday, at 5pm and the store was closed. I heard it had been closed since the night before at 5pm. ( a Saturday) They NEVER have anything stocked as the cashier is always at the register without customers. There are boxes everywhere and you can hardly go down an aisle with a cart. You might as well close the store permanently since there isn’t anyone that wants to work there.
I know you have the best interest of Family Dollar . I have been a customer at the store in Lafayette, Ga. You have one store in this small town and can do a lot of business there. You have a very rude manager at this store. She is not only rude to the customers she is also rude to her employees. She has only been there a year. She does not represent Family Dollar very well. She does not represent her store well either as a store manager. The woman was rude to me and rude to my daughter in law. My daughter in law works in this store. She tries her best but it is never good enough. This manager wrote her up after she was there a week because she did not get an end cap done. She was rude to her about declaring her drawer. Then she was rude to me when I was in the store . Then she knew she made me mad and then tried to come to my car to said she did not mean anything. She wrote a girl up in the store because her kids came in and got something and went to the car. She wrote my daughter in law up for wearing her jacket in the store. She told her she had to take it off. She told her if she did not take it off she would have to write her up. A good manager would not make her employees work and her take off for Thanksgiving. She would divide the hours equally between them all. Also I do not understand why you all require the store to be open on the holidays. While you are enjoying your family all your workers are not getting to spend time with their families. Also the manager told my daughter in law that she was going to have to work Christmas Eve and Christmas Day. She said she was going to be off to spend time with her grandchildren and so was the Asst. Manager. Well my daughter in law has two children also. I honestly understand why you are open Christmas Eve but not Christmas Day. You all need to think about the people that works in these stores. I know you think it is all about the money but speaking for myself and a lot of other people that have to work on these days, we miss a lot of things. As with my family we celebrate Christmas all day long. Why do you all have to take that away from your employees. I would hope you would consider closing on Thanksgiving Day and Christmas Day. Please take this complaint serious. She is going to have you losing business in this store. A lot of people has quit going in because of her.
Experience a very unhappy experience at your location .(7900 south Ashland Avenue Chicago,IL 60620.. I have receipt Transaction,at home that i will reach (later)However the goings on has (not let me do any purchasing within the store !! ,I went bank in the door the day after to purchase two new ,needed items.(bleach & White Vinger ) ,and was told to leave the store ,and not return .this !! This Started about 3days earl-or(before) A lady had a purchase of Dove -Bar soap-bars.,as advertised on a sign in the eile .Her phone would not pick up-the item .So ,a lady in the line used her phone in hopes of getting the coupons number ,in order to able the lady to speed up-the transaction he lady canceled the purchase.I in-turn said where is the manger of the store? the cashier .Told me sut-up dammit 111 This not your binesniess ,you should mine your beniss . No one was talking to you! I said where is the manger,You don;t have to cuss at me ! So no manger responded.I brought my Broom & dustpan .and lefty the store . I think that the cashier was wrong .Sometimes we lack on service11 But this is not !!! . The way our company ‘GROWS !!! I think that as overrefined his nab or hood (1-week ) I never stole,or caused any problem. And bout sometime from the store .I should not be-bonded -out not to strait a pick-it line ! infra of the store4 to get my ability to use the merchase in-the store ,as others do !!! thank you I’ll get the antiseptically on the phone !! that’s a promise. respectfully ronald h creswell
This is the first time i have went into the Sulphur Springs,TX store and i will not go back! There were boxes blocking each aisle, nothing was organized, and the 2 cashiers up at the front were talking so loud about their personal problems i could hear them at the back of the store.
Left on hold for ungodly amount of time – looking for Accounts Payable.
Allendale S.C.Family Dollar is very nasty all the aisles are cluster with boxes an the store is leal ng from the roof an water is all on the floor with paper poster this is the worst I ever seen it .They said the owner is to cheap to hire more people that don’t make no sense .but when someone steal you want the employee to go to court for you .If I were working there an they don’t won’t to hire no one then if they come in there to steal then the owner would have to go to court because if they don’t want to hire extra people then they don’t give a dam about there employee they want you to kill yourself wild they sit on they a** an enjoy there money an you get kill about there little bit of money close the pick ng store if u can’t find someone or y’all do better
Hi! I am here to complain about the Family Dollar Store in Cynthiana,Ky ! It is trashy clothes laying all over the floor ,Items thrown every which way ,Never no one to ask for help ,The lady up front is always singing with her phone and dancing her name is Tammy ? She is anything but clean ,I have tryed talking to store manager she is never there so Tammy says Tammy is rude and disrespectful We went 16 miles to Millersburg ,Ky nice clean store,Friendly people everything neat ,Tidy ! Please look into this This Family Dollar in Cynthiana,Ky 41031 Is a disgrace ! And even the floors and carts are dirty ! They have had the same rack of clothes hanging outside for a month they are on ground!Concerned !!! Please I have never been in a store so nasty and dirty And Tammy is a woman by no means clean and very rude My husband goes there to get our dogfood and they are out most time !
Hi I am complaining about warrensburg NY family Dollar store in which my step daughter recently visited and was banned because of her mentally I’ll child had an outburst the clerk has had her banded but yet she Tiffany hall had her boyfriend who was on ten most wanted list in Binghamton NY in the store all the time before he was picked up. Recently she was in Binghamton county court for food stamp fraud and living here now that is some crap what kind of place are you running our whole family shops here and you have just lost our buisseness of hundreds a month I think someone should look into this
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Hello I walked into the Family dollar store off off 8011 Park Place and the store manager drenched in the smell of Marijuana, and had a horrible attitude when asked a question. For safety reasons she should be given a drug test because she was most definitely high off of something, that day she was very rude to customer’s and has a horrible attitude. The way I was treated was like I was the one entering the store smelling like marijuana. Please better your customer service because I felt like I was the one who were doing wrong from the way I was treated.
Lady running the register extra slow don’t care rude talking to other people about home stuff instead of business standing in line 20 minutes with one customer in front of me why the man from the back come to the front and took care of 12 customers lady just don’t care about her job does not need to be employed there
My grandmother was visiting your store in Cambridge Ohio on East Wheeling Ave when she fell on the sidewalk in front of store. Customer called 911 because she was severely injured. When the first responders came and tended to her injuries and awaited an ambulance they told the store manager that the sidewalk needed marked to show the step down. I was there about a week later and noticed there were men painting parking space lines but the sidewalk was not marked! We are not the type of people to sue anyone but would hope that you would take measures for safety. No one even made an accident report, which should have been done. This wasn’t just a scratch or bruise. My grandmother had several severe facial fractures that required surgery. It’s disappointing to know that the parking lot was being painted but the sidewalk went unmarked. There’s even more of an obstacle there now with a bread rack on the sidewalk. I would hope that customer safety would be taken more seriously, especially after an accident! We have no intention on legal action but hope that this will be taken care of for the safety of others.
Store not open at the posted time manager late getting there speeds thru the parking lot unlocks the door goes in and locks it behind her all while saying nothing to her waiting customers finally unlocks the door and is rude when we go in…
This manger is rude and I would not recommend going to the family dollar im pleasant ave in Hamilton ohio
someone from the store located at 14610 ne 6ave miami fl 33161
stole the funds from my account , I trusted this store I trusted the workers that work there and they betrayed me and stole the funds from my debit card $350.00
Family Dollar Store DM and Store MGR., #8754 accused (us) meaning the only two Black Americans that run the cash register on a regular basis of having too many voids and stealing due to voids. The Store Mgr., relayed to me that for now on we have to keep the scanner on the holder to avoid voids. It’s hard to scan items when the holder is not in a area where the bar code can be read and it slows up the line. I asked the Store Mgr., period point blank was the DM accusing us of stealing and she answered with an affirmative YES. She proceeded to give me a real live dramatization of scanning a customers item then pretending to void the item and handing it to the customer is what it looks like to steal when voiding. I only have authorization to void the last item and it’s always the the last item I’m voiding that’s a duplicate off of the last item scanned. She also said she watched the tapes to confirm we were not stealing. The Store is 95% Hispanic and 4% Immigrants and 1% Americans. I don’t STEAL and it’s insulting and I’m offended that the DM and Store Mgr.,would even accuse me of stealing and I don’t know any of those people who come in the Store. This was my PT job, but this Company after working here is very racist and thinks that all Black Americans are not educated and are all on welfare. Not the case with me I’m highly educated and not on the system. So with that being said the DM’s and Store Mgrs., need to take classes on how to deal with and TALK to other races that are not what there used too. I will never shop at Family Dollar again.
I went to a Family Dollar in Hammond, LA on Saturday September 23rd with my service dog, which is a Shizu. I was diagnosed with HFASD, PTSD, mild Agoraphobia, and anxiety which can occur in public places. I walked into the store with my service dog in his bag (close to my person) not accessible to the merchandise when the store manager of all people told me that I was not allowed to bring “my dog” into the store. I then told her that he was a service animal and she asked to see his “numbers” apparently this organization has not trained their employees on the law.
I am protected under the Americans with Disabilities Act which clearly states:
“When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical doXXXXentation, require a special identification card or training doXXXXentation for the dog, or ask that the dog demonstrate its ability to perform the work or task…A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.”
I was embarrassed and felt so uncomfortable in that store after this incident. This is the first time since my diagnosis and acquisition of my service dog that I have ever been told I had to vacate a store. My daughter was with me and she was soConfused why we had to go.
Your absolutely correct! They are allowed to ask 3 basic questions, THAT IS ALL! Legally you have to show them nothing! Others have taken advantage of this situation, they just bring any dog in and there have been issues in stores. Those that are trained properly can spot an assistance dog, its not rocket science. I was a manager for dollar tree and we have had service dogs of all levels in the stores. I am so sorry that happened to you and it looks like no one seemed to have reached out to you and from a management point that’s beyond discraceful! I hope your doing better! Those that don’t get it, I wouldn’t put my money into there stores! They should be ashamed! There were dollar trees that had the same issue, I trained my employees so we never had the issue. Feel better.
I live across the street from the family dollar store on w.oakridge rd in orlando, fl..It`s convience for me and my husband to shop there since the closest walmart is about 7 blocks away..So what? The FDS is next door, right? The first few months we moved here, there were a mixture of people with different ethnic backgrounds working inside the store. Now everyone working there is Hispanic, and the store manager does`nt speak a lick of English. I found that out by asking about a specific product. Learning a different language could be a little challenging, but THE STORE MANAGER does`nt speak English.. If I`m not being too judgmental..her appearance is sloppy, she never speaks or smile, and the store looks nasty
I was there today getting water for me and my kids. When I went to leave store they stopped me asking I open my bag with all my personal belongings in it. So I did witch is wrong momma of 3 kids with my own money. The Thomasville store in North Carolina
My friend went inside FD store#04386 to by me a pack of Marlboro Light Menthols and when he came out to the truck I noticed that he was given the wrong ones. So I go inside with the reciept and asked to exchange them. I was told all sales final and was not given an exchange even though I had the receipt in hand. I think that is a very s***ty thing to do especially to a frequent customer. I will never again shop at FD.
Store #08775 in California City, Ca. I purchased some items today at Family Dollar and at first I could not find the cashier, which also happened to be the manager on duty. Once I found her, she rang up my items and asked if I would like to purchase a bag and I said yes. I paid with EBT and was then asked if I had 10 cents since I paid with EBT. I said no and she said in a very rude manner well I already charged you and I am not a mind reader. I then offered her the bag back and she replies No, my drawer will just be short. I have never had to tell any retail establishment that I am paying with EBT upfront and I have never been treated that rudely. I won’t be shopping there again nor will any of my friends or family.
I cant seem to get any response from Loss Prevention. Can someone PLEASE help me??? I also cant find the HR manager in my district 433 name or phone number.
I went to FD on 8/24/17 for a beverage for me and my fiance’. We were in town in Thomson GA for visiting family/friends for a day. The store was on 675 Main Street Thomson Plaza, (706) 595-6341. A Caucasian woman with slight gray and light brown hair, curvy, mid-height was very presumptions in her thought of my fiance’. She said “No no no” while waving her finger side to side as if she were talking to a child or pet as if she were signaling him not to come in. Remind you we came in to town an hour before this happened and was extremely hot, in search of a cold beverage near the family neighborhood we were at. My love felt so uncomfortable that he didn’t even enter the store, we were in the door way [I walked in, but I assumed she was talking to another not him] He proceeded to leave with me, then turned around and in a shocking and sadden-voice asked what did I do or whom do you presume I am. We came from Augusta, GA. She still ignored him as if he was not even standing there. So we left, hurt and sadden by such an experience and we went to another store to feel welcomed and receive better customer service and buy the beverage we intended to get.
I went to FD today store #04311 Niles Road in St Joseph, MI mi
I don’t know the mangers name she wouldn’t tell me.
I went to purchase peanut butter, and i asked her to check the price first as there were no prices on it at all nor around it. She proceeded to tell me “there was a price back there I just didn’t see it, or was looking in the wrong place”. as if I was some sort of idiot.
I went back in to check the prices again…sure enough no prices…on the large peanut butter, but there was on the small peanut butter. She pointed to an price tag for a brand next to the peanut butter i had purchased,,,I said that is not the brand i was looking at…I pointed at the name on the price and she yelled at me not to take off a price tag…I wasn’t I was pointing at it…she actually grabbed my hand and cut me with one of her nails…she told me the newer brand (which I bought was replacing the brand with the price tag…I asked her how was I supposed to actually know that? (as I don’t work there) She sais well I should know…I toid her she was an idiot and asked to speak with the manager…she told me she was the manager…and I didn’t have to come back if I felt that way..I told her I will come back as I choose and often too! My husband and I spend a lot of money in there..This new manger is a know it all, rude, have to be right all the time type of person.. and she needs to be told to never touch a customer. As long as she is the “manager” we will never go back and my office will stop buying supplies there also.,
Store located at 1809 Summer, Waco, Texas 76707.
This store is dirty inside and out. There are constantly long lines. If three people are working, 2 are outside smoking. You drive up in the parking lot, trash is strewn over the parking lot, and as usual, the dirty dishwasher blond Manager is outside with a cigarette hanging from the side of her mouth. I was once in the store for 20 minutes, whenever it is possible for you can get down the isles because of clutter everywhere, and the Manager went out on 2 cigarette breaks. On Friday, I walked inside the store and again approximately 13 people waiting in line to be served, while of course the Manager is outside with her husband and daughter talking and laughing. Went in the store today, 08/18/2017, it looks like she has put two (2) Crack Cocaine users working the cash register while again she is outside smoking.
The best resolution is to get rid of the worthless Manager. I along with 6 other people will never go to this store again. Get rid of that damn Manager.
To Mr. Philbin and Executive Management:
I am filing this complaint regarding Family Dollar #4513, 5401 EAST FREEWAY in Houston Texas. I have visited this store several times this summer and the air conditioner is not working properly. First, it is unfair to have your employees work in a hot environment. Secondly, your customers are having a very unpleasant shopping experience trying to shop a HOT store. I would not be surprised if you sales are way down. Why is management not addressing this? I have worked in executive management and the management team should have address this from the start. Your customers should feel comfortable when shopping in your store. This is unacceptable by any means. Also, when it rains, your parking lot floods and it takes days for it to drain off. Your customers are having to parking at the nearby business and walk/wade over to the store. Please reply with an action plan to correct these issues. I like shopping at Family Dollar but if your employees and customers are subject to these issues, you might as well close it down. Thanks for you time in this matter.
Went to #05472 JFK on McCain NLR,Ar WENT THERE TODAY AFTER BEING SICK FOR SO LONG! HAVE BEEN UNABLE TO WALK! I BOUGHT A BASKET FULL OF MERCHANDISE.THE YOUNG MAN SHOVED IN ONE REGULAR BAG-I ASKED HIM TO SEPERATE SO IT WILL NOT BE HEAVY TO CARRY ON ONE SIDE1 HE TOLD ME NO AFTER I KINDLY ASKED HIM TO SEPERATE SUCH AN A** I CALLED AND HE HUNG UP ON ,ME AFTER I ASKED TO SPEAK WITH DISTRICT MGR.THEN I CALLED AGAIN HE HUNG UP ON ME AND FINALLY THE THIRD TIME HE SAID “f**K OFF LADY! CAN NOT GET ANY HELP!WANT TO SPEAK WITH SOMEONE IN CHARGE! WAS TREATED BADLY
(713) 453-6813
151 woodforest boulevard 77017 houston tx
August 7th around 6:00pm i went in to this particular family dollar and was looking to purchase 2 usb chargers for my cell phone
I was first followed around the store by a homosexual named steven a manger as i was looking for a second charger they had only one so i put the items back and was departing the store so as i got around the corner a hispanic male the cashier abandoned his register to ask me did i yake their items and come back into the store suprise I’m a off of duty cop so i went the hell off and told them who i worked for my uniform is even in my vehicle once i said who i was and who i work for and ask for corporate number and their names no one wouldn’t give me any so i left called the department i work for and told other officers in the area not to shop there cause they don’t respect customers are law enforcement i had to go to another family dollar to get corporate number and his name smh please call them and ask why are you harassing officer of the law
I have tried unsuccessfully mind you to report a defective merchandise that’s being sold in your store. I bought a Travelocity duel cell phone/ tablet charger and from that product I received a third degree burn on my back !!!! Today makes it one month that I’ve been suffering and now I need surgery!!!! I’m trying to be reasonable with you all so can you please contact me at 505-415-XXXXX since I can never get ahold of you!!!! Thank you
I went into family dollar to do some couponing and because one of my coupons didn’t attach. I asked the cashier to do it another way and I tried to explain how I was told to do it so it would come out right. She got an attitude and threw my coupons back at me. Im calling corporate to report her. That was uncalled for and totally rude. I will never shop when she works and I love family dollar but not when I’m going to be mistreated. Family Dollar in Mooresville, NC 28115
harveymiller39 at yahoo.com
To whom it may concern my name is Harvey Miller on July 29th at around 11:30 I went to your family dollar store located at 412 Chenango street store #10514 Binghamton NY And your manager their name Kelly was very disrespectful to me after I went to the store to return a item she says you black people always trying to get something free…witch is a very racist remark I also had my receipt .I was not rude nor disrespectful to your manager at all .She called the cops I stayed and waited for them to come and explained the situation they told me to leave the store and make a complaint because Kelly was not willing to refund or exchange the item.I have been a loyal customer to family dollar and I have never experienced anything like this before .I hope this can be resolved or I will be forced to take legal actions
On Saturday July 22, 2017 i went to Family Dollar and picked up a few things one of which was Family Dollar coffee shelf price was 695 and it rung up $8 I didn’t realize it until I got home and looked at receipt I immediately went back there was a nasty little girl there who rung me up who act as though I was inconveniencing her I told her which was Family Dollar coffee shelf price was 695 and it wrong up $8 I didn’t realize it until I got home and looked at receipt I immediately went back there was a nasty little girl there who wrong me up at as though I was inconveniencing her I told her the coffee wrong up wrong she disappeared for about 5 minutes and came back with an very rude obese game and he at that time said to me what do you want to do I said to him there is a scan law and before I could say anything else he said oh you not getting that girl I said I beg your pardon what do you mean he said again rockin his head with a nasty tone I said you are not getting that what do you want to do do you want your money back he started the refund and gave the money to the nasty little cashier I told her I wanted the difference from the coffee she said she was going to wait on the five or six people that now have acXXXXulated at the register I told her no I was here first and I want to be waited on first she’s went ballistic she started cursing me out and telling me she was going to beat my old ass is this the way you train your employees the obese guy had walked away and came back not intervening at all gave me my change and I left never to return again your employees belong in a zoo with the rest of the animals I was appalled and disgusted by the attitude and performances at this Family Dollar located on East 7 mile in Detroit Michigan off the Chrysler service drive I hope something can be done about these two individuals because they clearly don’t have the talent nor the attitude to deal with the public
I have had no response from emails to Family Dollar corporate officers so I don’t expect anything positive to result from this one.
The store 02839 in Orlando, FL continues to violate fire code by keeping an exit door locked during business hours. After I explained the possible safety repercussions to the manager, nothing happened until it was reported to fire inspectors. But now the store is back to locking a door.
Recently, when I hurt the small of my back as I backed into the locked door leaving the store, no one responded from management locally or from corporate when I reported it. Tonight, the door was locked again. I will once more contact the fire department and the store will again incur a fine. But what about my injury?
Why does no one in management care? What will it take? An active shooter situation? An in-store fight or fire where people are killed trying to leave through a locked door?
I HAVE TRADED AT FAMILY DOLLAR FOR YEARS BUT ENOUGH IS ENOUGH!!!!! EVERYTIME I BUY ITEMS IN THIS STORE THEY ARE ALWAYS MISMARKED. THE PRICE ON THE SHELF SAYS ONE PRICE AND WHEN I GO TO CHECK OUT I AM CHARGED A HIGHER PRICE. I WAS GOING TO GIVE THE STORE ONE MORE CHANCE YESTERDAY AND THE SAME THING HAPPENED. WHEN I TOLD THE HISPANIC MALE CLERK (HE SAID HE WAS THE MANAGER….HE DID NOT USE TO BE THE MANAGER….HIS NAME IS ROBERT IN THE EL CAMPO, TEXAS STORE) HE WOULD NOT GIVE ME THE SHELF PRICE, ARGUED WITH ME, LAUGHING AND AROGANT…..TOLD ME “WHY DO YOU COME IN THIS STORE” IF YOU DON’T LIKE HOW WE DO THINGS. HE WAS AWLFUL! I WILL NEVER GO BACK IN THIS STORE AND I AM SPREADING THE WORD TO OTHERS. THEY RIP YOU OFF EVERY TIME YOU GO INTO THE STORE..
I am a very loyal customer but I am very tired of the ignorance in your stores from state to state. I hope you all actually respond and care about our comments because I’m ready to travel farther and pay more for my stuff. I can no longer take the bs that comes from your employees. Especially the males.
The Worse Experience Ever!!!!!!!!!!!
Good Evening,
My name is Debraka Williams and I just left family dollar in Vicksburg, Ms store #06160 at 18:43 on 7/4/17 where Virginia was my cashier. I only got 2 febreeze sprays and was hoping to use the store smart coupon and also a manufactures coupon. As I proceeded to put in my number after she thouroghly checked the coupon, she stopped me and said “You can’t use that, our system won’t take it”. I then asked her if the coupon was a store coupon and she could not answer. I then stated that family dollars coupon policy states that a manufacturers coupon and store coupon can be used on a single item. She DID NOT want to hear that and began punching buttons hard and slamming her pin down, then demanded me to put my number in. At first she said I could use 2 coupons but then after the discussion I could only use one. She then stated
“im tired of y’all abusing it”. This was my very first time using a coupon in this store and it’s so sad for anyone to have to feel disrespected for spending their money no matter the amount. Everyone wants to save. This was the most unpleasant store experience that I have ever had and I will have to make it known to others of my experience. All she had to do was tell me calmly that I could not use both coupons because I read the policy, but was unaware if the smart coupon was considered store or manufactures. That’s why I asked. Please feel free to call me so we can discuss this matter. 601-218-XXXXX
Buck263 at comcast
I’ve been a customer for over twenty years. I thought by now Family Dollar would have sliding doors at their entrances for their physically challenged customers. This is very disturbing. Family Dollar isn’t following ADA regulations and needs to correct this matter before Family Dollar is sited for non compliance to The Americans With disabilities Act. I hope the Corporate office in NC reads over these reviews. Family Dollar needs to overhaul all of their front doors. Customers with disabilities are people too.
The light skinned lady on N roxboro St in durham and is Very Rude!! She is always ringing people’s things up as if she’s trying to rush you out the door or as if she’s getting payed to get the most customers..This morning I had had enough.i simply let her know that the day before she snatched the items out of my hand .and asked is she the manager.she got smart and replied..”yep I’m the manager and you were not here yesterday “..at this point we are arguing because I said how are you going to tell me I wasn’t here yesterday?she stated Well you’re here today! And proceeded to reach over me grabbing the next persons items while yelling over me talking.Now I ask for my money back.she refused so I throw the bag and change on the counter demanding she gives it back..she calls police falsifying what had happened and giving a description of me when I could have left had she gave me my money back! I’m on the phone telling family about what happened and she proceeds to yell at me getting in my phone conversation and egging the situation on .others have also stated that she is very rude and I could not let this go without letting someone know!!!
June 18, 2017
To the Administration at the Family Dollar Corporate Office:
My name is Madelyn Colon, and I was an employee at store number 8430 located in Ocala, FL. This letter is regarding the behavior of the store manager at this location, Mr. Brian Wyka.
Having been a manager at a previous place of employment, I know what it means to be a good manager. A manager is one that is able to work with his team. They should be welcoming, making guests and employees want to be there. A good manager should lead by example. A good manager does not spend time talking behind the backs of their employees. A manager is proud when their employees have done their best. Finally, a good manager should always be available for their employees, even on their days off.
I know I have only been here a short time (about two months), so my word doesn’t mean a lot; yet, I have seen firsthand how he has treated my coworkers. I have heard firsthand from customers about their dislike of him. But I have never been on the receiving end of such behavior or disrespect. I have been on the receiving end of disrespect from Brian due to the fact that my supervisors are coming to me to inform me that he is talking about me behind my back. In addition, what he has said have been lies. I come from a world that if my supervisor has something to say about my performance, they would ask to speak to me privately. This is such blatant disrespect towards me as an employee.
I would have spoken to him about this behavior; however he has not been around during my scheduled shifts. Also when I had attempted to call him in the past on his phone, my call was not well received. I should not be uncomfortable coming up to my manager to express my concerns; yet, I was made to feel that way.
I am forced to reconsider my employment with this company and am thus resigning from my position effective immediately. I will not tolerate the treatment that I have received any longer. All I have to say to you is this, if he is allowed to continue to treat other employees and customers this way; if others begin to complain about him, you will have a real problem on your hands. You will lose what are considered hard working employees, and customers will leave to shop at another store.
Sincerely,
Madelyn Colon
(352)653-XXXXX
Email: madelyncolon917 at gmail.com
My name is Louis G. McIntosh. I’m a DJ that was hire by Dawn Moreno GM for a DJ job job at your store 20967 U.S. 84 Abiquiu NM on Jan 14th 2017 for 300$. I did the job and was told I would be paid one week after on Jan 21. Dawn Moreno said she could only pay by credit card which I was never informed. I said that was fine, I sent her a invoice with my Paypal account. Dawn Moreno said she couldn’t use her credit card because she didn’t have the correct address for the card.
Then Dawn Moreno said she could pay me if I meet her at another store a week a later on Jan 28th by using her employees card swipe for a cell phone. I asked her if I needed any apps for my phone or anything else. Dawn said no, I didn’t. When I did meet her at the store (which was a 45 min drive one way). I did need a couple of apps for my phone. I was unable to receive my payment due to false information given to me. After that she was very rude and told me I had to wait a few weeks for my payment. She would send it to the head office.
4 months later I had not receive my payment. I tried contacting Dawn Moreno and continued to send invoices but she was ignoring me. I tried contacting the 1-866-377-6420 number. I reach the operator who transferred me to payroll department. I waited on hold for an hour. I then requested the call back option and never received a call.
I then left a message on the Family Dollar Facebook page. That seem to get some progress done. I contacted Dawn Moreno after that and she said she was trying to figure out why I wasn’t paid yet. That’s when I was asked for a W9 tax form. Over 4 months after she said she would send my invoice to the head office. I can only assume she never sent that invoice in. Hoping I wo uld just let this go.
I sent the W9 form to Dawn Moreno’s email. Two weeks later I was told I had to send another W9 form. This one was faxed to Tom Alcala. I sent the form with a letter complaining about the way I’ve been treated. I also asked to be contacted with the status for my payment. But I was ignored again.
After a month, I tried contacting the 866 number again with no luck. I contacted Dawn Moreno and she thought I was paid already. I asked Dawn for a contact number to someone who could give me a status on the payment. She never gave me any information and said she would ask. A week later I contacted her again asking for a status update. She said she wrote a email and never got a response back.
Now I’m being ignored again. So, I’m contacting any person I can until I find out the status of my payment. The payment is now over 5 months overdue. Soon I have to add late charges for 100$ a month between Jan 21 to now, as well as fuel charges for the drive I took for nothing to me her.
I really hope this can be taking care of soon. So no extra charges have to be made. I would love to take care of this for the original charge of 300$ very soon.
Thank you
Contact # 1-575-224-XXXXX email- thepicard06 at gmail.com
Savings coupon is a scam to get personal info and half time their systems don’t work. Don’t care at all about customers. Called customer service, but they kept me on hold for 45 min, to just say oh well your problem. Well all I have to say is my “problem” as you call it will eventually effects your paycheck as more and more customers choose to shop somewhere else. Somewhere with good prices, some actual customer service skills. That doesn’t need to resort to sneaky advertising practices, such as misleading ads, misleading signs on shelves. This last visit raised my blood pressure so much almost needed the hospital! Literally, have the recording of it! Also a company that isn’t so desperate that it resorts to data mining customers information from phones. You don’t respect me, endanger my health then you sure don’t need my money!
I just got back from the dollar store at 500 block on main st in san angelo Texas . I went to see if I could return a item I had bought the day before which was a easy adjust antenna for my tv . when I got there today which is June 17 2017 at 1130 this morning I asked the girl working there if I could return it or get something else I had my receipt which I had paid with a credit card .she said hold on and went to get DOUGLUS . wen douglous came I asked him if I could get a refund or something and he said they usually don’t do refunds on electronics and I said o ok . then he as he was going to the cash register he made a very rude comment to me he said I DONT KNOW WHY PEOPLE BUY THINGS THEY DONT NEED ! I said excuse me but that’s not a very nice thing to say I am a paying customer and I shop here all the time but I can assure you I will never shop here again . and I don’t want a refund or anything that’s ok . but I will be calling someone about this . that other girl was there and she did hear everything .
Good night my is Dell I am a loyal customer of store number 06 536 in Orlando Florida located in the Pine Hills area I visit your store sometime every day to get little things I enjoy shopping at your store but I don’t think I can visit that store anymore because of a very rude manager that works the evening shift at this store she is Hispanic and her name I think Glorimar most of the time when I go in the store she is either being rude to the other cashiers that work on the her or she is just plain and simple rules to even the customer I witness something one day a young lady was at the cash register and she asked the manager Glorimar to open the case for her so she can get me some cigarettes I was purchasing some cigarettes she said wait I’m busy can’t you see I’m busy with an attitude I did not appreciate it if I’m buying cigarettes there and she is the only one with the key as a manager she should not have spoke to that young lady in that manner and also I was there today this is what made me want to write this note to you guys a man needed some change and then young lady cashed out him and forgot his change she spoke to that young lady so rude in front of everyone I think Family Dollar needs to invest sometime into training their employees to be better managers i think Alex overseas that store and he is great but I think because he is Hispanic and the other employees are hispanic too he show favoritism towards them I did not like what I saw today and I hope things change because I really love that store thank you
I would like to make an acknowledgement (complaint) of the experience I had today 6/15/2017 at 4:13pm. I do frequently shop at the Family dollar that is close to my house. However this day I did not want to make double trip to store and stopped at Family dollar store in Edinburg Texas that was on my way home from work. I just needed laundry detergent so I went in straight for that. I did notice there was a little girl sitting down behind the counter top by the cash register and then I saw the cashier. I continued my way to the detergent and I saw a display that was announcing SMART ways TO SAVE! And a $1 tag and below I saw Snuggle and I saw SUN Triple Clean 78 load under the same display. Therefore I grabbed two of the SUN Triple Clean 78 load and headed to just ask if it was indeed what I saw this product on sale for $1.00. As I walk up the cashier told me in Spanish; wait I am going. I waited and she came up to the counter I asked “is this on sale for $1.00″ and she said “No no way it is” and then she scanned it and told me $4.00. I was surprised but it was okay. However, I mentioned to her that the way it is displayed it can be confusing I was not rude nor spoke ugly with this lady but she got upset. I went back for another brand instead because it was too small for that price. I went back took a picture so I could show her how it looked since she didn’t bother to go check. I will make sure to send the picture so you can understand it can be somewhat misleading. When I went back to purchase a larger size I just showed her the picture to show her how it was misleading. I said “you see this can be misleading” and she said in Spanish” no it is not I have never had any complaints you are the first one to tell me this”. So I responded and said well I’m just saying that is was misleading to me and she said in Spanish ” well because you saw it all wrong that is why’. I was blown away that she was like upset of the questioning or the comment I had. I was not trying to lie to her I was not trying to get a lower price I just wanted to let her know that maybe she could fix it to avoid the possibility another confusion and a customer getting upset. So I tried to brush it off by saying “well maybe I am the only smart one that saw it incorrectly”. Then she responded back” no you are not smart ma am”. So I told her “wow I can’t believe how you are talking to me. And she still went on and said in Spanish “how am I talking to you? “What you want me to say oh you are right I was wrong? No I won’t say that.” And I was shocked because of how she was acting. I know not always the customer is not going to be right however there is a way to speak with customers. That is called world class customer service! In which I told her “wow ma am you lack customer service skills by the way you are speaking to me”. She got more upset and she said” I have education and where I come from they call it giving the customer the reason and no I am not going to do that”. I was blown away from hearing this lady. First, she did not have a name tag therefore I could not identify her. Second, she had a young girl sitting in her work area in which in any business as I am aware of that is not permitted. And finally, she is by far the rudest customer service cashier person I have encountered in Family Dollar Store. If she is the manager I would be floored. I have not posted this on Social media because I believe that corporate should be notified first and the store manager for some type of customer service training. Before alerting the public of what kind of people are working there. I have shopped at Family Dollar stores and prefer them over Dollar General that I would not want to push people away from your business. However, this lady cannot get away with her lack of professionalism.
Hi, I was a loyal customer of Family Dollar Store #3745 in Martinsville, VA, but not anymore.I don’t know if she is the store manager and hope to God that she is not, but she is VERY UNPROFESSIONAL. I think her name is Melissa or Melanie, I can’t remember, but she talks dirty to some of the male customers that come in the store. Everybody else works really hard, but when she’s there, all I’ve seen her do is go outside, smoke, and flirt with guys, but yet, she tells others to do their work when she ain’t even working herself, I’ve seen this multiple times with her. Something needs to be done with her about this issue. I’m sick of this and her acts should be punished for this. It amazes me that nobody has ever complained about her or reported her to corporate.I have to go on the other side of town just to avoid all that foolishness. I’m sorry that I seem so upset and I hope the proper people will see this and do something about it. It needs to stop or she needs to be let go, it’s hurting business and will continue to do so until something is done.
Samuel, I concur with you on that woman. Her name is Melissa indeed and she is no good. Everything you said about her is so true and it is quite sad that she does act unprofessional. I had an incident with her a few months ago, she tried to flirt with me and I tried to ignore her advances. But she kept trying to hug me and I pushed her away every time. I left in a hurry and never went back again. I don’t even shop at any Family Dollar anymore due to them letting people like Melissa work there and nothing is ever done. Yep, store #3745 in Martinsville, VA has gone down hill because of her and they really need to do something about her and QUICKLY! She’s rude to the other workers, she had the audacity to DEMAND another associate to take some garbage to the back of the store, didn’t say please or nothing. She don’t respect anybody and I don’t see how anybody can work with her. Couldn’t be me, that would not turn out real well if I had to work with her. Family Dollar Store #3745 in Martinsville, VA, shame on you all for having such a WITCH work there. And she talks to people like they’re stupid or something, I don’t like anything about her character. She made me uncomfortable when I would go in there, but not anymore since I go to Dollar General and they definitely don’t act like she does at Family Dollar. She’s the only one there that is a problem. FAMILY DOLLAR, DO SOMETHING ABOUT MELISSA OR EXPECT TO LOSE QUITE A BIT OF BUSINESS! HEAR YOUR CUSTOMERS ON THIS ONE! And you wonder why people quit there like they do, that’s a no brainer.
I go to family dollar a lot but I am going to quit going.The cashiers in there working don’t care if your there or not there usually sitting down on there cell phones or standing around on there phones.I don’t usually complain but this is all the time I go in there.
I RECENTYLY BOUGHT COLEGATE TOOTHPASTE ABOUT 3 WEEKS AGO AND RECEIVED CUTS IN MY MOUTH BECAUSE YOU HAVE OUTDATED STUFF ON YOUR SHELVES.PLEASE CONTACT ME IVE TRIED THE CONTACT PAGE AND KEEP GETTING A ERROR. IVE CONTACTED THE COLEGATE COMPANY ALSO.
I am a FD associate in Stockton California, at least for another week, anyway. But last night, the other cashier got all loud at the register over something trivial ( I told her friend we don’t have a public bathroom. We don’t, it’s in the private store area) and was dropping”F” bombs and threatened me all up in front of a line of customers. I’m 62 yrs old, and too professional to react during this tirade, but as soon as the line of customers was done I walked out. Didn’t do anything I should have, and left the manager in charge all alone in the store at night. The volatile employee had walked out 10 minutes previously saying she was going to lunch. So this morning I call the GM to talk about it, and she wants me to work my schedule, just won’t have me with the other person. REALLY?!?! Why are we both not terminated? I walked out, and the other employee is volatile to the point of being psychotic. She gets there late, leaves early, cusses constantly, hands out cigarettes without payment, NEVER is in dress code, etc. I don’t get it. Why is HR not notified about this. The store is on Harding Way, in Stockton, and doesn’t have to worry about getting another dime from me, or extended family spread nationally. Wow…I had already given notice, and will work out the next week schedule, but wow. … Very unprofessional.
The family roller store located rite there on South broad way and schirmer used to be my number 1 store went there for every ciggspersonal hygiene even shop around for clothes and shoes just about every other day. Until a new manager started working there not sure of his name but he had the nerve to tell me that I was taking to long to ship around and told me that I can purchase what I had in my cart and that was it he saidbi had to leave. He treadted me with complete disrespecthe was rude and on top of all things he told me that if I wouldn’t hang my phone up then he would make me put my items back and he wouldn’t let the lady cash me out and then told me I had to leave the store even though I’m a daily Shopper there that is going to completely stop now so they lost a very valuable customer there’s never been one time I walked into that store and haven’t walked out without buying anything and I love going in there looking at their clothes and shoes and now that’s not going to happen no more until that manager Getz fire or most of the different location and just a reminder this is the store that’s located on South Broadway and Schirmer so I hope you guys get my comments and take it into consideration and checking into this new manager he works days I believe he’s a black male I do not know his name but yeah anyways until he’s gone you guys lost a very valuable customer I spend very good money in that store and to be treated like that was just completely out of line on his behalf never not one time did I get ignorant with him was I disrespectful towards him did I look at him funny just did nothing wrong to him absolutely nothing wrong just went in there to do my normal shopping like always and this man treated me as if I was garbage garbage and on top of all things I’m not the only person that’s complaining about this manager there’s been multiple other people that has said the same thing about him he’s the complete jerk and they’ve said their selves they don’t even like going in there anymore and shopping because how he is and how rude he is to his customers
FAMILY DOLLAR MANAGER PRACTICES DISCRIMANATION MY DAUGHTER DID EVERYTHING IN REGARDS TO GAINING EMPLOYMENT .DID THE COMPUTER TEST TOOK THE DRUG TEST THEN SHE GOES BACK TO SPEAK TO STAN THE STORE MANAGER HE TELLS HER ALL KINDS OF STORIES TO HIS BOSS DONT LIKE HIM HIRING PEOPLE TO COME BACK WHEN YOU FINISH YOUR FINALS CAUSE SHE A CLOOEGE STUDENT TRYING TO EARN EXTRA MONEY AND ITS LOCAL IN OUR AREA WHICH WILL SAVE HER MONEY IN TRAVELING AND I SHOP THERE PRETTY OFTEN USIN THERE COUPON APP TRYING TO SAVE AS WELL AND THIS IS THE THANKS I GET FOR SUPPORTIN A LOCAL BUSINESS WHEN I COULD GO TO TARGET CAUSE THEY HAVE A SAVINGS APP AS WELL,I GET DISCRIMANATING ON. I WAS SO HURT JUS NOW BECAUSE I SHOP THERE SO OFTEN I KNOW WHO WORKS THERE FROM WHO JUST GOT HIRED AND I SEEN A YOUNG LADY DOIN A THROWBACK TO A SHELF AND I ASKED HER DID SHE JUS GET HIRED SHE SAID A MONTH AGO,I ASKED WHO INTERVIEWED YOU AND WHO HIRED YOU SHE SAID STAN,BUT LEAVE IT UP TO STAN HE DOESNT DO HIRING OR INTERVIEWING. ITS SAD IN THIS TIME AND DAY YOU WOULD DO THAT TO THESE YOUNGSTERS WHO ARE TRYING TO LIVE A TROUBLE FREE LIFE THAT YOU WOULD REFUSE THEM AND TREST THEM SO POORLY.. I THOUGHT HE WAS A NICE MAN I WOULD TALK TO HIM AND TELL HIM HOW MUCH OF A GOOD JOB HES DOIN BUT NOW HE LEFT A BAD TASTE IN MY MOUTH. A DISCRIMANATING TASTE IN MY MOUTH.
Went to Family Dollars yesterday, friend needed some pain pills. I seen a manager come out of the store with two people the manager was talking trash ran to her truck pull out a gun ran after the lady and man came back getting into her truck and went to get the people. Pray for my life ran into the store to see what was going on because the manager pulled out a gun on these customers. I’ll call the main office to have a complaint the man made me feel so small because I told him the lady has scared me so bad that I peed on myself.
Just love your stores for value and prices but the one in South Holland, Illinois is going downhill rapidly. Getting worse by the week. Please get then to shape up their store.
I shopped in the Veedersburg Indiana store this morning and did not get the items I needed because most of the aisles were blocked with boxes. This not the first time and it is really sad. We do not have a grocery store in out town and we depend on this store. I am 63 years old and have had knee replacement and don’t feel I should have to move stacks of boxes to shop. I mentioned to the manager and another woman working there that I thought the shelf stocking should be done after hours so we could get our items. I am sure I got dirty looks or comments when I walked away. I sure did not here sorry for your inconvenience. I may be driving 30 miles to WalMart instead of dealing with this problem. There are a lot of people that feel this way.
TODAY WAS THE SECOND TIME I HAVE TAKEN THESE PEANUT BUTTER COOKIES TO MANAGEMENT DUE TO THE EXPIRATION DATE OCTOBER 2016 AND IT’S NOW APRIL 2017 WHY WOULD THEY PUT THEM BACK ON THE RETAIL SHELF. EMPLOYEES THOUGHT IT WAS FUNNY WHEN I SHOWED THEM THE DATE. BETTER BE AWARE OF THE EXPIRATION DATESO AT THIS LOCATION: 75TH ST. IN OVERLAND PARK,KANSAS 66204
I was in family Dollar last week. I was getting cereal, the Kellogg’s. The sign said 3 for $6 selected brands but didn’t tell which brand. The sign said 10oz but in the add paper it said 10oz- 15oz. They didn’t allow me to get the cereal. Which I didn’t see the big deal but the manager said no and I left the whole order of $75 and change. I don’t see why you would lose a sale for a few cent. You are there to make customers happy. I have worked in management for a number of years and I never would lose a sale for anything like that. This happened in Columbus GA at the benua Vista Rd store next to the Piggy wiggly grocery store. I was very upset about that. I feel like they didn’t care about losing my business.
Until today I was an assistant mgr at family dollar in Texas . Today I finally picked my battle and quit FD as I was harassed , called names, treated unfairly by 2 managers and ignored by a DM. When reported to the proper channels in the proper manner I get a call from the DM who was more worried about me reporting him to HR than he was of me my emotions or my proof of mistreatment and harassment . I was taken off the schedule by this hateful mgr losing wages and insurance after leaving the job one day when she yelled at me and forced a write up on me for a mistake she made on my register then she got mad when I wouldn’t sign it. So I left to upset to work. I loved the job but the managers made me hate going to work. The mgrs should be fired and prolly would be if Family Dollar truly was for what was right and cared about employees but it’s all about them their money and doing what’s wrong . They don’t care if their door isn’t locked at night at closing another employee did this and this ugly mgr patted her and said awww it’s ok we all make mistakes. ARE YOU KIDDING ME !!!! If it were my store that employee would have been let go or at best demoted from being a key holder but not at the store in lake port she was raised up and praised ohhh did I mention same employee leaves the safe open all night and doesn’t get in trouble for it. So family dollar is unfair employers and I know I’m just 1 in thousands but I will NEVER shop in FD and one last comment how the heck can a store that claims to be all about “FAMILY” sell beer and wine…… What about the children???
I was in the Milton Family Dollar Store last week, and I was verbally attacked by the manager. I did nothing wrong. She attacked my family, and because I take a stand against drugs, she tried to make me feel I was wrong. Maybe Family Dollar should drug test all their employees. My family have been shoppers at this store for yrs. I am sure our money will spend at the Dollar General, Kmart, Walmart etc, just as easy. This women should not work with the public. I work with the public, and I know you are to treat them with respect. A business shouldn’t suffer loss because of an ill mannered employee.
I know how you feel i work for store 5015 and my store manger treats me like grap we all have had seven assetant mangers quite because of him as one of the good employies im very sorry for your bad exspensive with one of the mangers
How in the hell do u not have reeses eggs or even ic cream cones… u r missing out big time esp. eggs.. why?????????
Dear Sir,
Yesterday I visited store number 9249 located at 806 E. Forest Ave. Tampa, Florida at approximately 6:30pm EST. The purpose of my visit was to return a phone charger that did not work. Incidentally this was the second charger I had purchased from Family Dollar within days of each other that did not work. In all of my 65 years on this planet I have never been so insulted or threaten like I was during this visit. A young lady who I assume was a manager approached me with such a negative condescending attitude that was reprehensible. She was argumentative and abusive in her demeanor and action. Whereby it appeared that her objective was to engage in an ugly confrontation of an explosive nature. She seemed to have been disturbed by me presenting my bank statement as proof of purchased. According to her if I return to the store I will be arrested for trespassing. Is this how Family Dollar handle customer complaints? Or is it simply this young lady’s approach. I do not ever have to return to Family Dollar to purchase anything. But let me assure you if this young lady is allowed to continue this type of behavior Family Dollar will most likely be hit with a lawsuit of significant monetary consequences. And more importantly she is going to cause someone to be seriously hurt or maybe killed; an employee or customer. I believe it is reasonable to say that Family Dollar has the responsibility to provide a safe environment for their employees as well as their customers.
I pray you recognize the urgency and importance of the issue(s) raised within this complaint.
Sincerely
Rev Roy L. Mathis Sr.
i am writing you to make sure you are aware. my wife [62] years of age worked for your branch in bentleyville pa. she worked when sick,legs hurting her,when called in at a moments notice,and worked her butt off for the business. last week she ask for a break and was told not yet. so she waited and ask again later. the manager told her when this was done and that was done,but still no break.she out lasted most every worker there in the amount of time in working. this caused her anxiety level to rise to a degree i have never sen. she then started crying and walked out. grant it she should have never walked out,but after asking three times and told no,anxiety took over. i had to get two of her pills in her when she got home,and is still very upset about this. this should have never happened as it did. so now she lost her job she loved and seeing the friends she worked with .i have posted this on facebook and intend to keep posting this until this matter is resolved. i don’t want anyone to lose their job, but i do want my wifes good name in this town respected. i feel my wife was unjustly treated and will continue to fight for her.
I hate that happened to your wife. That should have never happened to her. They are supposed to get breaks after so many hours of work and a lunch. Called the better business bureau on them. Keep fighting for your wife rights. My husband would.
On February 13,2017 at FD in El Paso I went into the store just to buy one item. Immediately when I walked into the store the store clerk wanted me to leave my bags behind the counter while I looked around. Other customers had their purses and belongings with them and Rachel the store clerk was singling me out just to harass me. I pointed it out to her and that I only wanted one item and said I was not going to leave my tote bags behind the counter for her to steal my things or money. It is not store policy that a customer has to leave their bags behind the counter and also here in El Paso they are making customers leave their bags at the front behind the counter in racks issuing out numbers to come back and pick your belongings up. On February 13, Rachel refused to sell me the one item. I was only in the store for two minutes at the max and then stood in line. She took the item back and told me she was not going to sell the item to me all because I did not want to leave my bags at the front of the counter. It is against store policy what they are doing and I wanted to bring it to your attention. What she did was unethical!
I was in one of your stores a few days ago #480 in Springfield Tennessee and the Store Manager and the Assistant manager were both up front foofing off. The assistant manager was on register sitting in a chair feet propped up on top of the register as well as taking pictures of it to post to facebook the store manager also took pictures for her face book. As i continued thriugh the store it was trashed the back room you could see looked like a garbage can exploded back there and you could see all this from sales floor. This store is unacceptable for customers to shop in and with the management feet up and playing on phones I don’t know how this store is still in business and how they still have a job! Laziness and trashy at thus store. I left my items i was going to purchase and left the store. I will never shop here again
customer service to the administrators and CEO I have two instances of possible civil rights violation as I am severely mentally impaired and all the people they were in the store or told that when I went in there also physically disabled I have footage of what happened to me last night there but the first story was of such measure that it’s been difficult for me to DARE submit a complaint also my psychiatrist I said to tarry a bit until you can get yourself under control all I can say is that you’ll have to see the video that I have to send you I may have to compress it to send it to you but it’s of great import the first problem was when I had a phone that broke in the store under their surveillance and when I really try to return it at the behest of the customer service person from Simple Mobile because she reported to a little sticker on the cash register saying we don’t take back Electronics we don’t have returns will I know that the state law says that you have every right to take a product that is dysfunctional or malfunctioning and get your money back please get ahold of me I sincerely Franklin
I would like to know why you advertise about the smart coupons but my local family dollar will not do it. It’s a shame and I do not go there that much anymore because of this. I think you should make all stores do the smart coupons.
My stores do them but they hardly ever have the items you want to get with the coupons. Smh
I was in your FD store#04319 in Ruleville,MS attempting to use a Manufacture coupon for $1 off one 10oz or larger Suave lotion. The lotion I had was 10oz. The retail price was $2-$1 manufacture coupon=$1. The cashier rang the lotion up and scanned the coupon and said it wouldn’t scan. I asked why. She said because the coupon says 10oz or larger. I pointed to the 10oz on the label and said this is 10oz. She said you might need to get the one for $3. Really!!!? How can your system discriminate on what a customer can buy with their own money? I have clearly read your coupon policy. Then they have stopped accepting Internet printed coupons but your coupon policy clearly states that you accept Internet coupons in color as well as in black and white. So tell me, whose brilliant idea was that? Please assist us in this small rural area. We depend on our coupon discounts and our few dollar stores. I have been really disgusted lately with all of the “self made” coupon rules they are coming up with. Next time I am denied a coupon transaction that violates what your coupon policy says, I will be contacting your corporate office while inside the store.
I don’t stick my neck out for anyone, but you people have lost your minds!!! I don’t understand why you would go into a store and fire the 2 hardest works that, that store has seen in the 12 years that I have lived in Chadbourn. Marsha and Fawn are hard working lady’s. They always help the customers and treated everyone good. I have never been into another store in this and got the best customer service than I did with that store. (YES I AM WHITE). That store’s business was picking up because of the 2 of them. With you people firing them 2, I won’t be surprised when I see a closed for good sign. Everyone will stop going to Family Dollar now and will go to Dollar General. Believe me word gets around fast in this small town. To bad you will be closing your doors because of you firing the 2 best people that store has ever seen. You won’t never find anyone else to run that store the way those 2 lady’s did. They done a great job at that store and they kept that store so clean. Better than those in Whiteville for sure. This town only has a Family Dollar and a Dollar General. You won’t have to worry about seeing another dollar from me. I use to go by there everyday and spending $40-$60.00 at the time. I guess Dollar General is the best place to shop for all of us here now. Oh by the way I own a business Chadbourn.
Recently I visited your store on West Congress in Lafayette Louisiana. I mentioned to the store manager that one of your Family Baskets were sitting by a dumpster in the apartment area near the store. I know the baskets must cost the corporate office some money. If you want to make a difference do the right thing for your store collect was has been taken away from the store area especially if it is near the area of the store. God said, Thou shalt not Steal. What part of the customer did not understand what not to do.
After I contact Better Business Bureau, going to local chamber of commerce so they can review family dollar policies.
Purchased wrong card from urging from clerk. I asked her would Simple Mobile card work on Straight Talk phone. She said shouldn’t be a problem. After trying to load on Straight Talk phone, wouldn’t load!!! Now I can’t return to store and out $40 my last money!!! I WILL NOT SHOP AT FAMILY DOLLAR AND WILL URGE OTHERS NOT TO!!! Also rude employees!!! I am contacting Better Business Bureau about this
I WENT TO A FAMILY DOLLOR IN BUFFALO NY 14208 1307 JEFFERSON AVE. AND HAD TO GIVE MY BAG I ALREADY HAD IN ORDER TO SHOP AND ONCE I WAS DONE BUYING MY ITEMS I ASKED FOR MY BAG I HAD GIVEN THE CASHIER AND THEY LOST MY BAG BY GIVING IT AWAY TO ANOTHER CUSTOMER. SO ALL MY THINGS WAS LOST. I WOULD LIKE SOME TYPE OF REINBURSMENT FOR MY ITEMS.
My daughter will be missing all of Christmas. Because some higher up who has christmas off put her to work on Christmas Eve as well as Christmas Day. Everyone else has off. Christmas is a time to be with family. How many customers do you really think you will have on Christmas? You should care about the employees and not the almighty dollar. Walmart even closes for christmas! I seriously doubt very many people will be showing up on Christmas.
My mother was a customer who got injured in your store. Contact me back so we can fill out an incident report.
The Family Dollar at 6001 Lomas Blvd. N.E. In Albuquerque, New Mexico has an older female manager that talks bad to children. My granddaughter and I went there on 5 December 2016 at approximately 5:45 to purchase toys. When my granddaughter asked this manager to,”Please move the cart she was working out of” so my granddaughter could go down the aisle, this manager replied,”You can get by there.” I observed this area that this manager wanted her to get by and knew my granddaughter wouldn’t fit. When the manager saw me she immediately moved the cart. I have just one question, why? My granddaughter is 5 and very polite. Moving a cart for a customer no matter what age shouldn’t be a problem. We only bought 2 toys instead of 10 like I had planned. At the checkout, this manager said,”How cute my granddaughter is.” Really??? If she didn’t do anything wrong why was she trying to be nice to us in front of her employee? I forgive her but I don’t like her.
Your store in Richmond va at 400 east laburnum ave is having a lot of problems. The store is always closed, some of the lights off, with a hand written sign on the door. Or the store credit card system is always down. They will put a sign on the door saying, cash only. It’s a hugh inconvenience. But, the worst is some of the employees or so rude and disrespectful. The prices are wrong and when you explain this to them, they will get mad because they have to do a price check. Please fix this!!!!!
Lots of similar complaints about employees and especially management! Sad! The store in Wild Rose has a pathetic manager. So far, both managers have been drunks. Use all the hours for themselves, not other employees that get about 15 hours a week, and that is ASSISTANT MANAGERS ALSO with these crappy hours. One poor girl who got hired while pregnant, gave birth, could only take a week of because of your ridiculous policies….she is a,single mother with no child support trying to rely on hours at work. NOT! Never got any more hours even when repeatedly asking so she can buy her son formula. This manager is a joke. She works for money to drink, while workers try to survive….now this young girl finally got another job after getting sick of asking to work more, and gave her 2 weeks notice. So the manager just decided to take her off the schedule. So 2 weeks of no pay for being considerate….you “family ” dollar….suck….your management is horrible, which seems to be quite the same at a lot of your stores…you’d think you’d want to resolve these issues. But apparently money for the corporate office is more important
Yeah I hear you. Kane, pa store has terrible management also. Always on her phone rude to customers plays favoritism to employees. A girl been there longer than most ppl there and stepped up as assistant manager when manager was off for pregnancy is now being screwed in hours because manager doesn’t like her and likes other employees. She was at 20+ hours a week then stepped up why manager was out and was up to 35+ hours a week. Manager came back first week she scheduled dropped that girl down to 9 hours and 7 hours week after. That girl was in tears cause she can’t survive off that. And she was told seniority means nothing. Way to be loyal to your hard workers who have been with your company for years family dollar. The manager is a young girl always on her cell phone. Leaves work when ever she pleases had her sister who isn’t an employee run the register while she left the store for a little bit. Just high school drama and the district manager knows all this and she just gets away with it. You humans in cooperate need pay attention on what’s going on. Your great employees are getting screwed.
I think that it is wrong for Dollar Tree Stores to be closed on Thanksgiving all the while expecting their Family Dollar Stores remain open. If they care enough about the families of the Dollar Tree Store employees, they should give the same consideration to the families of the Family Dollar Stores. This is wrong and I for one will NOT be buying anything from Family Dollar on Thanksgiving day so let your employees be with their families!!!
Hello my name is Juette Machine, I am a loyal customer for your store at Richmond,Va on East Laburnum, I have a problem with the not having to use my debit, or credit cards, at that location, and the store not open, some days, and if I used my cards why I cannot get cash back? What’s going on with your stores in Richmond VA, will you so kindly tell me. On what’s going on, yours truly Ms. Juette Mahone
I had purchased some Bluetooth headphones and the color is pink I’ve been trying to get my refund money back in cash or on debit card and return back to me as I asked multiple times from this family dollar (store #06993) which located on 9819 bissonnet St, @central parkway Dr.,
I just want to say I love shopping at family dollar but I have a problem signing in
I created a account and it was accidentally deleted
Now I can get back in and it won’t let me create a new one. If I try to create a new one it says the information already exists in INMAR contact administrator help
I just want to be able to sign into a digital coupon account and shop at family dollar. Please please help
I live in Dover Florida 33527 and we had a dollar store on Martin Luther King Blvd Something happen and the store was closed. Are you planning on reopening this store or not and if so when Thank you.
Can you address the cleavage issue at your family dollar at 2821 n broadway Fargo nd? A brunette with tattoos had her uniform shirt unbuttoned and all her cleavage was hanging out. Is the women who work for you allowed to dress trashy like that? Please make her button up her shirt or change shirts to prevent this type of dress like a full tshirt with no buttons so they have to stay covered. Fix the issue or we will find a professional place to shop at.
Just came back from the doctor instead of getting better i have got worser.I have to go in the hospital in the morning for evaluation because of something mental.While i am on here i will tell you the reason why you could not fire me.TITLE 7 OF THE CIVIL RIGHTS ACT OF 1994.,TITLE 1 OF THE AMERICAN WITH DISABILITIES ACT OF 1990,SECTION 1-2 OF THE CIVIL RIGHTS ACT OF 1991,SECTION 501 AND 503 OF THE REHABILITILITATION ACT OF 1973.There is more to come you all was not looking for this kind of backlash to you so call firing me.Plus me and the unemployment office found out why my money or ending balance when i left the store.It was very simple i was part time which meant each time i made over 15-20 hrs you was suppose to pay me double.And i was suppose to get paid by Cobra,401k,and all my benefits concerning the job
THE WORKMEN COMPENSATION ,UNEMPLOYMENT OFFICE ,AND LABOR BOARD SAID I WAS MISSING MONEY FROM MY CHECKS.I SHOWED THEM ALL MY TIME SHEETS AND CHECK STUBS.FOR THE ONES I MADE MORE THAN 20 HRS I WAS SUPPOSE TO GET PAYED FOR OVERTIME.YOU WAS NOT SUPPOSE TO FIRE ME BECAUSE YOU DID NOT SIT DOWN AND TALK TO MY PEER SUPPORT WORKER LIKE YOU ALL TRIED TO RAILROAD ME IN TO HAVING MEETINGS WHEN I WAS WRITING AND TELLING THEM ABOUT THE WRONG DOING IN THE STORE.THE OFFICE IN MONROE SAID THEY DO NOT HAVE ANYTHING TO DO WITH YOU MAKING ME HAVE A STROKE OR ALL THE BILLS THAT I HAVE COMPILED FOR YOU.I GOT A LETTER TO GO TO RALEIGH AND TELL WHAT I HAVE BEEN THREW I TALK TO MY SEIZURE DOCTORS TOMORROW AND DIISIIABITY YOFFICE TO.MY NEW PHONE NUMBERIS704-605-4969 CALL OR SOMEBODY OVER YOU CALL BECAUSE I GO TO COURT TO TELL MY STORY FROM WHEN I FIRST STARTED WORKING HERE.I HAVE ALL THE PICTURES I SENT YOU AND THEY WAS ALREADY DATED,EVERY TIME YOU WOULD SEND ME MESSAGES ON THE COMPUTERI HAVE THEM ALL AND THE ONES I SENT
Yesterday i went over to family dollars and who did i see working was JOHN.HIM AND THE OTHER 2 SPLIT THE MONEY BETWEEN THEEN THEM SELVES ..WHILE THEY GOT THE BOOT HE IS STILL WORKING FOR FAMILY DOLLARS.THIS IS WHAT I DO NOT UNDERSTAND YOU HAVE ALL THOSE CAMERAS AND MIRRORS IN A WEEK THEY MIGHT MAKE GOOD ON 3-4 DAYS BUT THE OTHER DAYS PEOPLE COME IN THE STORE AND GET WHAT THEY WANT BECAUSE THERE IS NO CASHIER.I AM THE BEST ONE THEY HAD EVEN THOUGH SONYA REFUSED TO TEACH ME ANY THING.I MADE OVER $100 DOLLARS IN 3 HRS
I will never shop at Family Dollar again because they thought I stole but I didn’t do nothing I’m a nice person and they was not nice to me so never again in my lifetime would shop at Family Dollar Again they made me to open my bag and see what was in it that’s against the law don’t do that to me so I will be suing Family Dollar
When did you all start letting mangers get over a 100hrs?
How are you going to pay me about my 401k,benefits,all those days i missed out of work for nothing.No one told you all to send me all that information for nothing,As far as my job goses i was there escape goat .But that audit will bring all that to life
Sonya is gone but john and Farrah are still working on my case.I got this from some of your other rules which says if a manger in any divison of family dollars .Or the employee can call a mis trial neither one of you will be able to work after the new investigation has started.Talking to the labor board and the ones over disablities tould me i was in titled to all the days i had to sit out for investigation.I still have not got a answer for the month and a half last year.the same person was over that investigation.Sonya got to work the whole time that the investigation was going on and she was the cause of she was the main source of it any way.But John the team relations guy kissed somebody but because she kept working.They caused me not to be able to file my income taxes,or draw my unemployment .The reason is they did not have proof to send them while i was going through those investigations.The North Carolina Department of Cmmerce Division of EMPLOYMENT SECURITY.It said claim has active issues that is preventing payment or benefits.Igot the same answer from the labor board.They said it showed this many hours but hours have been shaved since last year and this yea r I want to know why did you give me my 401k papers and all my benefit papers after i got used as a escape goat for my salary to try and make up for the asistant manger she was training at the timeHe took the store more than a couple of thousand of dollars now is the time the store should be audit.You can not make up that amount of loss in a week.then you have to count how much of money the store lost when Sonya was not there
I like to say everytime I pass by family dollar store in Hartsville sc looks like all workers are outside at the front door smoking… You walk in and no one is there to check u out hv to wait on them to come from the back. They don’t open door in the morning when it’s time. They are always late. There is 2 stores in hartsville sc it’s the one on north 15. I go there to shop not to smell smoke. Very rude!
Your manager Delia Mendez at the Sunsites location in Pearce Arizona was spotted by several customers making out with my husband while on shift at the store. Not only is this unprofessional for your “family” image but disturbing to those she is supposed to be leading as well. Perhaps she could leave her bedroom activities at home where they belong. I’m sure “Family” Dollar doesn’t train their leaders in such behavior. Shame on her!
I would like to discuss providing your stores in baton rouge area with floor care and floor maintenance. I.expect stripping and waxing floors, mopping and buffing floors.
Please call Alfred Bell at 225 288 XXXXX
I would like to discuss providing your stores in baton rouge area with floor care and floor maintenance. I.expect stripping and waxing floors, mopping and buffing floors.
Please call Alfred Bell at 225 288 XXXXX
I got out of the hospital yesterday even though it was one of your own that sent me there.Fusing,hollering,admitted that he did not do a investigation when Sonya told me not to comeback to work until i could remember my password for the portal.It old her that i had lose my memory which was caused by another stroke.Sonya do not realize i can get all footage from the store cameras.When a person get suspended from the job without pay then why is she still getting paid plus have been in and on family dollars property which is a violation under family dollars rules,the unemployment,labor board.You all have totally destroyed the DISABILITIES ACT
Store #6610…just lost my manager (black) replaced with a new one (white) 23.at first she was alright until we worked to get the store shrinkage up….after the store started making money she turned for the worst.we have a couple working together (hispanic) and she is dating the guy brother so guess who got 40 hrs +ot and who got 34 hrs as a ASM…me.i called her and told her I’m putting in my 2 weeks notice and she told me to turn my keys in to the other ASM who is the Hispanic lady that had to come back to the store after leaving.my manager Sydney Taylor told the district manager I left without finishing my shift (lied on me ) and said I was harassing her.3days later went to the store to get paper work and before I can make it in she called the police on me and they asked for my ID…they went in to talk to her and came out and said if I come on this property again I will go to jail for trespassing. Wth!!!the district manager did not try to investigate anything about why I all of a sudden wanted to quit after 3 years..# prejudice still exist
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There and has been black mold growing in that store behind the coolers and in the mens bathroom thats been broken before i started working there.With the door shut and that water just sitting in the stool that is what you call a breeding ground for black mold.Itold you all last year about it and took some pictures.Since you all are not worried about your workers ,customers,or former employees i will have to do something about it myself.Thats what i like about working with companies you can get all the important numbers you get access to.i got me a lawyer off one of these disability and discrimination sights and they said it was not the first time they brought charges against Family Dollars.When i told him how many times i had wrote,sent pictures,got threating by Sonya,John,Kelvin,Jackie he said that you all ready admitting your guilt .We are getting Sonya for stealing from the safe i know how many times she has done this because the ex-employees she fired told me plus it is on camera.All the abuse she put me through ,when she told me not to come back to work till i could remember my password on the computer.The only parttime worker to make over 50+hours but when i wrongfully got fired because Sonya went in my money after it was already counted with another manger
It is getting ready to be 2 weeks now and you still have not wrote me back.Sonya is still working at the store when she should be at home like me.You all had this problem at another store.Ih]]ave over 25 letters that i have wrote to you all sense i have been working there.It pays to make extra copies because you do not know when you will need them When there is a cover up going on.Iam going to tell you about one of those letters
Store # 3364.. Good afternoon. I actually am taking time out of my busy day to write this in hopes that the corporate higher ups will read this. First of all let me state that I do not personally know the young lady Jennifer of whom I am about to speak about. I only know of her from visiting the store of above location. I went into the store today n happened to get Jennifer. I was absolutely stunned when I SD to her..I just want to tell you that u really do a good job. I SD since u arrived I have noticed a big difference in the way the store is ran. She SD to me well tomm is my last day…I SD..ur kidding me…I SD. Did u get another job? She sd. NO mangerment is transferring me to another store. I SD Why…cause u do such a good job here n they need ur work ethics somewhere else. She sd. NO they SD I have poor work skills. Whoever is managing this store has no idea what they are doing. This girl is the only one when I am in there that seems to follow all rules. She wkd always be on top of the young kids who by the way are kicking customers out by 9:50 pm. At 9:40 they start there..store closing in 10 mins. It is so annoying. I went there one note at 9:40 n they locked the Dr and SD we r closing due to a man wefind suspicious. The store is in complete disarray. It is the sloppiest family dollar store I have ever see… Store # 1932 is the Family Dollar store u shld use as an example of how u want the store to be like. They r neat…rarely run out of anything. Store # 3364 never has anything. It looks like the store is closing. I waited over 3 months for Body Fantasy Vanilla Body Spray. This girl Jennifer is polite n courtesy to every customer. A lot of the other workers arenessing around. I have even seen them disrespect her. U are making a grave mistake transferring Jennifer. She takes her job seriously. The person u shld be questioning about their work ethics is the management of the store. I myself own a sm. Tavern n I want to sincerely tell you…this girl is sincere n honest n professional she stood out. I notice her loyality immediately. I hope u ck into this matter because the manager is making a huge mistake unless its something personal. In that case the manager shld be transferred because she does not have the best interest of Family Dollar. Thank you, Sincerely, Maria
I am talking to you about my illegal termination the store manger has tried once all ready by telling a lie on me that cost me 2 months of pay.After going through all illegal reasons for firing and me missing 2 months of pay all because a lie she told.From what i have read she was suppose to be terminated but that did not happen which is you all breaking the rules which mean the same thing can happen to you all.Here is 1.interview questions2.loss responsibilties3.conversations4.Glass ceiling5.Positional bias6.out dated views7.threating me8.Racial discrimination8.1954 was made-intentional expilct discrimination9.Statistical discrimination and profiling 10.Verbal antagonism-1997,1998,2002,2003-10.all which Sonya is gulity of and you all for letting this go on this long and some of the above.I know it did not take 2 months to find out she was telling a lie even though i know not one single thing was done to her.It is just like counting money you never hear about how many times anyone else comes up short.That is because Sonya takes money out of the safe to make her drawer and others come up right.She has even let employees take money out of the safe to buy them something to eat or for smokes When someone is let go or fired there name is suppose to come off the time sheet.Not Sonya the manger before her name is still on the time sheet getting hours that will never be worked i believe that is called FRAUD plus telling lies to get more hours which is FRAUD.I could not even draw my unemployment because i had no record of the time i was sitting at home while they claim to be investigating what happen between me and Sonya.She got to work while i sit at home was that fair? A lot of these programs that come with the job I was never told about them like this Workplace Accommodation for team members.I was given that sheet on the next to last week i worked there,or about COBRA which says even though i was at home but my name still on the payroll i was suppose to get paid regardless,the gentlemen from the unemployment office said the same thing.My Social Security worker said because you all with held this information from me said i am intilted to my money and for how long it has taken me to get it because i am disable and the work place laws are very different for me as compared toSonya
vn vvvvvvvvc v
My wife was employed by family dollar for a number of years. She was wrongfully terminated by the new gm!
She loved her job with all her heart, and always gave her all plus some. She doesn’t know I’m sending this!
Please help make this right. By contacting other mgr’s in
North West Arkansas. Viewing tapes, and viewing signed time cards, past gm’s, her work history. This should have been done before her termination. Thank you !
Please email me back.
I had an issue with Michelle, manager in Winter Garden, Florida, I left the Regional manager a message, he never replied, I called their complaint number and nothing. It seems that Famil Dollar does not care about their customers, I have not shopped at the store two (2) months, I used to go weekly and spend $100 worth of merchandise for my business. I no longer do. I took my business else where where I am valued as a customer. Store # 3330
I’m. In corpusChristi, tx store number 5159 has a employees by the. Name AMANDA. ASSISTANT MANAGER SHE IS GERY RIDE A SHE TOOK MY PICTURE A THWT REALLY PISS ME OFF NOW I APPROACHED WE A ASK HER WHY THE PIC SHE SAID SHE DIDN’T LIKE ME. AN. I COME TO FIND OUT THAT SHE DATED MY EX HUSBAND. NOW I,DIDN’T KNOW THAT. AN IF I NEW SHE. DID. ITS BEEING 10YRS THAT WE G0T HAVEN’T. BEEN TO TOGETHER. NOW SHE. NEED UNDERSTAND WHAT . SHE. DID WAS SO. UNPROFESSIONAL AN IT AIN’T. MY FAULT WHAT; EVER HAPPEN T HER AND MY EX. PLEASE INFORM HER WORK IS WOKR AN YOUR PRIVATE LIFE STAYS AT THE DOOR NOW IF I COME THROUGH THIS AGAIN IT TELL ME YOU PEOPLE DON’T CARE ABOUT. YOUR. CUSTOMER SO Don’t want her to do it again I’m a customer now treat me with respect AN I will do the. Same
Hello, I hope that this does something idk who else to contact. I am currently employed with your company, and I am at the end of my career if things dont change soon!! I dont want to give out my name right away because I am worried about retaliation and I really need my pay check. I am supporting my son alone while going to school full time. I am so exhausted and I am not sure who to go to anymore because it seems as if no one cares. My store is 102 E. Rudisill Blvd. Fort Wayne Indiana 2607442879 I have numerous pictures I took today, and if youd like to see them I can email them to you just let me know. It looks like a tornado went through it. I was hired in almost a year ago to get this store up and running in proper condition. But now here we are a year later and its worse than before. Our fire exits are completely blocked off I feel unsafe. If we were to have a fire at the front of the store wed all die in the building. I have pictures…This happens frequently, if a fire marshall goes in the manager on duty tells the cashier go unblock the back door and ill keep him busy up here. It really makes me mad. The clinets in this area dont help they literally trash the store. We have more shrink than I ve ever seen and Ive been doing retail 11 years now. This has by far been the worst company I ve ever worked for. I make 8.24 and hour after 11 years of retail experience, but my little sister whos never had a job gets hired in at mcdonalds starting 8.25. How is that fair?! Its not..And as much effort and time I have put into this place I should deserve a raise, but I wont because our raises are built of inventory and we never have a good inventory because of all the shrink. I am the only person whos lasted at this store a year. Just 3 months ago I had my entire crew including store managers assistants cashiers everyone quit. I wanted to walk with them but I cant afford to walk out of a job. I really wish I could because I wouldve a long time ago. Ive had 4 different store managers since I started here last june. Thats ridculous..Ive never worked for a place that goes through associates the way we do….This store is dirty the bathrooms are disgusting. It all in all is a hazardous nasty mess, and needs help from you and everyone up there on the ladder because ive been through many people and nobody seems to care. Crossing my fingers and praying you take the time to read this and email me back. I AM DESPERATE. I dont wana look for another job all in all I really enjoy the company but somethings gota give. I cant keep doing this anymore. I come home angry because I had such an awful day at work and then take it out on my family and friends. thats not fair to them or me.
ANONYMOUS
FAMILY DOLLAR STORE # 08351 1859 NORTH US HWY 1. THIS HAS GOT TO BE THE MOST NASTIEST STORE AS FAR AS NOT BEING CLEANED. THERE ARE NEVER NO SHOPPING CARTS IN THE STORE, THE SHELVES ARE NEVER FULLY STOCKED, BOXES ARE IN THE WALK WAY, AND U CANT WALK OR EVEN GET A SHOPPING CART DOWN THE WALK WAY IF U GOT A SHOPPING CART. THE GIRLS THAT WORK IN THERE HAVE VERY NASTY ADDITUDES AND ARE ALWAYS WORRIED ABOUT WHO IS CALLING THEM ON THEIR PHONES. SOMETHING NEEDS TO BE DONE ABOUT THIS STORE. THESE PROBLEMS ARE JUST GETTING WORSE. I HAVE BEEN SHOPPING AT THIS STORE 2and 3 times A WEEK EVER SINCE IT OPENED
just walked in the new fd on main street chatham va 8 30 pm they close at 9 . the cigarette case was locked and shuttered. i waited for a cashier the assistant manager was outside smoking. a customer called to a cashier who was stocking someone was at register. i was walking out after a 6 minute wait. she told me she couldnt sale me cigs because they had been counted. i asked for manager . 8 38 asst manager strolls in never addressed me. i asked for 2 packs she told me new policy cant buy cigarettes after 8. now i buy a lot of items weekly at this store. i left knowing i will stop in the future at the new dollar store i pass every day but i have been supporting my local store. i know the day girls by first name. great gals. i will spread this info thru town we are small so word gets out fast of rude sales people.
Store #00015 in Gastonia, NC stated that they can’t bag milk any more. This is B.S. as for me I think they need some one else to run that store.
So i go to your family dollar 7th and wall st ogden utah because i needed some cortisone and anti itch cream because i had gotten bit by something and the itch had caused me ti bleed from scratching. I grab some a and open it right then and put some on my leg as your empkoyee walkedby i apologized and said i will pay it in a minute. He gave me a disgusted look. I am 58 i don’t steal. I did more shopping paid and left at 845pm . i get home and guess what he conveniently forgot to put in the bag? The only thing i REALLY needed. I called its 910 but he answers i told him missing creams. ..oh yeah they got left on the counter but we are closed. THERES NO WAY IT WAS LEFT ON THE COUNTER BECAUSE OF YOUR STORE SET UP. COUNTER . .TO THE LEFT REGISTER…THEN BAGGING FARTHER LEFT. WAS NOT ON THE COUNTER 100% sure. He still was pissy at register and he showed me. Funny two bags of stuff and two boxes of bandaid s nezt to the crean made it in. He was pissed and now i an because i can’t go buy more anymore. If i continue to react to these bites i will be sending the hospital bill to family dollar in care of that jerk.
Hire more cashiers for your stores in Orange, NJ, East Orange, NJ and Newark, NJ. Every time I go to the stores in this area, the line is so long because they only have one or two cashiers. Please hire more cashiers for these stores
There is a new store manager at the Family Dollar where I live. Store # 06093, 7307 Taw St. Richmond, Va. This young man got his position because his mother works for Corp. His skills lack big time. Last night he left a female employee alone in the store to work, his reason for leaving, was so he could go work out in a gym. I herd him tell her that myself. This store is in a bad location. I can remember a couple of years ago when a caucasion man came to Va. with his wife, got a job at FD and was shot & killed. If the crooks try a man, what will they do to a woman alone. When Pandora was mgr in the same store she wass on point. When the truck came in on wednesdays she had everything stocked up n on the shelves. The store was always neat. Now boxes are constantly in the ailses, you can barely walk the ilses, let alone use a cart or wheelchair, that many who shop there. are in, wheel chairs, considering we live in a senior citizen community. I pray nothing happens to anyone in the store. However, your new mgr should be trained better or someone else more qualified should have the position.
P.S. I called many times, & got no response. To me FD is just as dangerous to work for as 711. You people dont seem to care at all about your employees.
Richard white should not be a DM in our district. He has already proven to us that this is a conflict of interest. As his son has worked for the advance store for sometime. He believes everything they say and instead of not taking side and believing every word they say he comes at the other store and automatically believes everything that advanced has said hence how should they know when they do not work in that store but Mr. White takes every word they say and runs with it instead of talking to the other person in the other store to see if this is true he automatically believes in everything that advanced does or says this is a conflict of interest because of his son working there and working alongside of the manager and all the other employees. I think Mr. White should be a DM in another district where he has no conflict of interest and he does not know anybody personally and that is the problem he knows the advance employees personally he is very friendly with them to were as the other stores he does not know and does not care to know the staff
This email is being sent in regards to an experience I had on February 21, 2016, in the store #06955 located at 3620 N. Belt Line Road, Irving, TX, telephone number 972-252-5816. I went to purchase items for my daycare and also clothing for my new grandbaby. I purchased three newborn creeper onesies and had one (1) additional onesie without a tag. I proceeded to check out and the cashier attempted to ring up the fourth (4)onesie but the cashier couldn’t ring it up. She asked the manager who was standing behind her what did she need to do to ring up the onesie. The manager told the cashier that the onesie has been zeroed out of the system so they couldn’t sell the $3.00 onesie. I asked the cashier and the manager if I could go ahead and purchase the onesie because I really wanted it; however, the manager said “NO” we can’t sell it to you. I said if you don’t mind, if you can’t sell it to me can you just give it to me or donate it but the manager again said “NO”. I asked what were they going to do with the onesie since they couldn’t sell it. The cashier turned and threw it in the trash. I was appalled at the fact that, they couldn’t sell me a $3.00 onesie then proceeded to throw a perfectly good piece of clothing in the trash which could have been sold or at least donated to someone in need. I would like a response as to your policy on items in your store that have been “zeroed out”. Do you all authorize managers and sales associates to just throw away perfectly good merchandise? Thank you for your time and attention to this matter. Thank you
Can family dollar store #01442 454 East cass street in Joliet, IL make their customers feel more comfortable and hire people that don’t talk on their cellphone while ringing up cutomers. Cashier was very rude didn’t even acknowledge the customers were there. Their opening a dollar tree across the street from this store. Maybe the customer service will be better there. Hire customer friendly employees family dollar.
Hi there, I hate to say that I just had the WORSE experience at the DEBARY FL store #10173 today. I am a prepper, so I normally go and spend hundreds of dollars at your stores all the time. I had gone inside to return 2 items that I had gotten as gifts, so I did not have the receipt. They were still in the box and never used nor opened. The lady who was at the cashier kept asking me when I bought them over and over…as if calling me a liar and not believing that they were gifts. She also kept ringing up people that were behind me while ignoring me. She looked at me as if she was disgusted with me. She proceeded to tell me that she couldn’t take the items back. I kept asking her where I could take them, because they were the wrong ones. She screamed at me “I can only give you store credit”. I told her in a nice way, that it was ok, because that was what I expected anyways. Plus I was about to spend over a hundred dollars for my prep items anyways. She still looked at me in disgust and threw my gift card on the counter, instead of handing it to me nicely. Her hands were trembling because she was furious at me for returning the items. She never told me how much was in the card, so I told her “can you at least let me know how much the refund was”…she got so mad that I asked her that, so she took the receipt and slammed it on the counter while hissing. There were other costumers in line looking at me in disbelief and with their mouths wide opened because they couldn’t believe how I was being treated. I couldn’t take anymore of the abuse and I asked her why she was treating me so mean. She told me, practically screaming “You got your refund didn’t you”. I said yes, but can I please have your name. She said I don’t have to give you my name. I asked for her manager and she said “I am the manager”. I was so shocked to hear that, and all costumers behind me were all shock too. I took my cell out to take her picture, because she still wouldn’t give me her name and she screamed at me so loud, telling me to stop. I told the costumers that she was acting so racist to me, maybe because I’m gay/butch and or spanish. I am a very well mannered person who does not like confrontations nor problems. The costumer behind me called me outside to tell me that she felt so sorry for me because of how I was treated. I hate to tell you that you have a big racist bigot who does not like minorities nor gays working as a manager in that store. Another spanish lady who was in line told me that it wasn’t the first time that cashier did that to a costumer. She told me that a lot of her friends stopped coming there because of her. I was so upset after all that, that I couldn’t go anywhere to shop. I was traumatized. I will not spend my hundreds of prepping money there anymore.
It was worse than what it sounds, it’s too much to type. I have never been treated so bad before 🙁
I will make it a point to find out that manager’s name.
I was an employee at Family Dollar in NY store 9389.
The fired me on 1/12/2016 and as of 1/15/2016 they are still showing me as an “active” or “current” employee. They refused to put in their system that they fired me on 1/12/2016 and refused to give me a termination or separation letter. After numerous attempts to contact HR they stated that they can’t help me.
Can Family Dollar please get the appropriate shopping bags for its chicagoland stores. I was in one the other day and had my items placed in a clear plastic trash bag…TACKY and risky of contents falling out. And NO those silly paper bags are equally risky because they have no support grip. Please stop being cheap and come up to the standards with the bags as every other store in Chicago has done.
i was at the family dollar at michigan ave and livernois in detroit, michigan and i made a comment about being stared at aloud and the old lady who works there said ” what did you say” even though she clearly jeard me and i said i just feel like im being stared at and she said ” oh really” so i went to the register to check out and i set down the perfume i wanted to buy and toldt he cashier i was going grab a&mascara real quick i went and grabbed it and when i was walkin back the lady who said oh really when i said i elt like beinf stareda t said i had to leave that i couldnt pay for my&things&and if i came back then i would go to jail for&criminal tresspassing and was saying a bunch of other rude things yelling and pointing her finger at me. she was extremely rude andd iscriminating against me for&no reason, i drequent that family dollar quite often and i have never had a peoblem there, i think she is very bad at customer service and bad for business. and now i cant shop there and its not fair.
I just visited your store on Bayshore Dr in N Ft Myers and noticed that the store will be open Christmas Day from 10-5. Are you kidding me? How could you be so insensitive to your employees? Is the mighty dollar that important that you cannot close for one day? I am totally disgusted with this. I am from Canada and the only places that are open on Christmas Day is a couple of drug stores for emergencies. I am sure everyone at your corporate office will be off that day. I am done with Family Dollar – will not shop there again.
This company is the worst one to EVER WORK FOR. All they worry about is the bottom line. They could give two XXXXXs about the good employees and the ones that lie,steel,be rude to the customers the better this company likes you. They don’t give a damn about loyalty. They would rather have customers wait in line while the cashier not cashiers try to check out customers while the management sits either on their ass in the office, backroom or even 40 minutes in their car on their DAMN cell phone or store phone having a cigarette. Management in the TOLEDO, OHIO on Airport Hwy at Western Ave would rather tie up the store phone so no one could call the store from the time they open the doors until the doors are locked. Heaven to besty if you have to ask the XXXXXXes a question or have them do something on the register they get a DAMN attitude. The cashiers are so damn slow but there was one that made you like coming in. She got you in and out in a timely manner but NO help from the management, she was always happy, greeted you with a smile made sure if you wanted something she would tell what isle it was in,she also if you were short on your bill she would take it out of her own pocket and pat for it,if it was late in the evening and you needed a stamp she always made sure she had them on her to help you out. She got to know the customers by name not like the rude XXXXXXed that have worked there in the past or even now. I sorry to say but that great employee no longer is there so I will NOT BE SHOPPING AT THIS COMPANY ANY MORE. I really don’t know how the hell they are is in business they go through employees like they change their clothes. Daily.
Family dollar in baltimore maryland on merritt Blvd has one of the rudest Manger I ever saw in the retail business your sign said buy one toy 10 and get second 50% of equal or lesser value and she told me I had to buy two of the same price I told her no it says equal or lesser value she said u don’t know what the hell your talking about and yelling I will never buy another thing from family dollar. Her name is Barbara I am sorry you have such poor management.
It’s pretty much the whole damn company but the ass holes will never change
I am so sick of Family Dollar putting coupons in their ads for coke products and never having Coke Zero! I have called several stores in the surrounding area on Fridays, because coke delivers on Fridays, and there is no Coke Zero in stock. When Family Dollar puts these coupons in their ads they need to make sure the customer has somewhat of a chance to get the item!!!! If it’s in the ad Family Dollar needs to order more of that item. There are more regular coke 12 packs on the shelves then would sell in three weeks!!!! I know I am not the only one who drinks Coke Zero in this area! The manager told me today that I am the ONLY ONE who buys Coke Zero there except today when another women bought the only 3 12 packs! This is funny because I only buy Coke Zero when it is on sale because I can get it cheaper at other stores!!!!! The manager stated she is the one who orders Coke products and doesn’t sell coke zero so only get three 12 packs per week!!! Get rid of some of the regular coke and see just how many coke zero’s are sold!!! I will being sharing this information with anyone and everyone I see in our small town!!! I was also told they would not honor my coupon next week when coke comes in again!! FAMILY DOLLAR IN LAKE VILLAGE INDIANA really sucks!!!!!
That’s because they get you to buy other things in stead
I was just at the family dollar here at 21 W main street in Humble Texas the checker was very nasty rude no one was checking out customer so one of us called for help she walked popping gum rude look on her face so when I ask mam do you think popping gum like professional she got an attitude said I just want check you out what about that I left the store called cooperate office to make a complaint but I am sure nothing will be done I just want shop there any more
Hello,,i frequently shop at your location 529 Monroe ave Rochester NewYork and there always is a line of customers at least ten never a second cashier though plenty of staff in the store each time i go there i give the benifit of doubt and think things will be different but nothing changes just the same ole poor customer service ive solved the problem by not shopping there anymore just poor customer service no matter what day or time
When my daughter first began working at FD she worked with a manager named Heidi, then she was transferred to another store and worked for manager Ryan. She never had any issues with these two managers but now a new manager has been placed in this store. Her name is Crystal. She was giving my daughter plenty of hours but then promoted another girl over my daughter and was rubbing it in my daughter’s face. Told my girl to call her DM Nancy and tell her what’s going on, I was told Nancy would be mad…so what, that’s her job!!!! My girl got her hrs shaved to nothing so she told Crystal she was gonna look for a new part time job but still intended to stay with FD, Crystal said she’d work with her…what a lie that was. My daughter went to work today to find she was given no hrs at all…my girl is the best worker there yet Crystal gives all the lazy ones plenty of hrs..pathetic..store is dirty..Crystal is always on the phone or smoking..I’ll keep going until she’s gone, even the news chanel if need be because their work practices are truly unfair..never will I shop there again..this is the atore..1617 Tuscarawas st E canton ohio..!!!!!
This is how DAMN STUPID this company is. They would rather be rude, XXXXXXes and it’s your job not mine attitude. I will never shop there ever again!!!
Ok so I went to family dollar on Cameron street in Scott, La to get some Coke for my son. There was a sign that said get $1 off when you buy 2.
It has a Coke and Sprite on the sign so I leaned down and it said any 2 Coke products. I got a Coke and lemonade. Then I found a shirt and dress that was .40 and .90 a piece. Well the dress rang up correct at .90 but the shirt said $4.00 which was the price on the red tag.
It was suppose to be 90% off the red tag price. I was like I am not paying $4.00 that is false advertisement. She just said ok and took the shirt off. Them she rung up the Coke and lemonade and it did not take the $1.00 off.
So I said something I know, the girl behind the counter first told me it was for the 2 litters and I said then why was it almost on the ground by the can Coke and not the 2 litters? So she called a guy up and he said no we have nothing like that I turned around and said go look. He came back and said it was only for Sprite and Coke. I said no it does not said that because I personally looked at it and it says any 2 Coke products and he was like no it doesn’t.
So I told her to take the lemonade off and I would call corporate office. After I paid and started to walk away the guy said oh yeah here it is, it is any two Coke products. I was so mad I turned around and said that means I could have gotten a dollar off but because of you and only you I did not and I will be contacting corporate office. He went to say something and I say NO don’t say a word you messed up even after I told you many times you were wrong so now you can keep your mouth shut.
And I walked out.
Yes make sure that you bring up all sale tags on stuff that is on sale because FD IS WELL KNOWN TO RIP THE CUSTOMERS OFF. They will aruge with you that is NOT the item on sale or I don’t know what to tell you attitude if it isn’t there to DAMN bad .
The store @ 3850 N Dixie Dr. Dayton Ohio. Is dirty and unorganized. Boxes of stuff sitting everywhere. Shelf’s empty. You can p’t walk down the isle. Every time that I have gone there it’s like that. 1 girl was working. And today at checkout . stuff was piled up behind the checkout counter. Really family dollar. Clean your stores up. Get these people some help. It’s nasty. I am not going back.
I am currently emailing you because I use your local store in Camden Alabama and sometimes use coupons. I recently was in the store on 10/17/2015 in the late evening. and was refused to ad match and use my coupon with it. They said I only could do one. I have went to several of your stores and Ive never known that to be policy. I feel like manager should not make their on rules when you have set them already at corporate. I don’t like going into a store where the workers are not friendly and mad because im couponing. I use your store for all my household needs. I just feel like it should be address because you lost a customer from that local store because of this. Please email me back and explain can I ad match and use a coupon because that was not acceptable to me.
I live in Nashville Tn. I frequently visit the shelby ave location. I am having problems with them closing early and not opening on time. Wednesday night Empire was on so they closed at 7. Its sat the 17th and they are not open. Its also TSU homecoming. Im not sure what’s going on but its very inconvenient when i ride the bus toand from work and need to get things like this mmorning and they are closed. The people that work there are great people. Not sur what is going on but please someone fix it.
I went to the store bought some movies that are previous used. It wasn’t with the original case. All you see is the front of the disk.It is in these small cardboard package.But when you open it is so messed up. There was glue on the disk once. Now i went to take it back ’cause there are used. I went to take it back and she said “We can do that because it was opened all ready.” Since they are opened by us we cant take it back. LOOK FAMILY DOLLAR WE ARE GOING TO SUE YOU SOON WATCH OUT!!
I just left Family Dollar located in Phoenix, AZ (1717 W Broadway Phoenix, AZ 85041) I pulled up at 9:56pm and the manager hurried to beat me to the door to lock it and wave me off as soon as I pulled up. I pointed at my watch and the store’s hour of operation sign outside and the door and the manager continued to deny me service and deny your business revenue that you could have potentially added to your p&l this year. But no!! You have incompetent employees robbing your business simply because they don’t care about your customers. The b*tch even pulled her clock off the wall, which was about 7 minutes fast, to show me her clock said 10:04pm. When I asked her what time her cash register read she simply said 10:00pm. How dare her try to combat me on what.time it is when my phone’s time is regulated by the FCC and you better know that they have the time correct! F**k that b*tch! All I needed was some lotion and deodorant. I will never shop at your business again.
This is the second time that I went into store #04162 in Chicago,Illinois and the second time that I had a bad experience which is why I am writing to inform you guys. On 10/12/15, at 3:30 pm, I stood in line at Family Dollar for 16 minutes. There was one person in front of me and 4 people in back of me and only one line opened. After customers asked several times about opening another line, the manager BETTY finally opened up a line. However, when she opened her line she called the people from the back of the line to go next. I informed her that it was not fair for people that stood in line 20 minutes( and counting) could not be checked out but people that just walked up 15 seconds ago was checked out. Needless to say all four people that was behind me left out the door before I did. I asked the cashier what the manager’s name was and she would not tell me. Someone else shouted BETTY. BETTY said something smart and walked off. I only stayed to purchased something because I wanted the cooperate office phone number and it was not even on the receipt. I will be talking with my Alderman about this store being nasty, dirty, and the employees being rude in the area.
Yesterday I stopped at Family dollar store # 08768 located 9110 Mathis Ave Manassas Va at 2 pm, an employee looked at me and made weird face expression, then she started asking to me in a very rude disrespectful way. I went to the register waiting for a cashier because nobody was there, after a while I saw her coming to the register with a customer she just ignored me and checked the other customer. I asked her to help first because I was there first . With very dab attitude she took my items , put them behind her and he told me ” you are not buying you are leaving” . The worst customer service. I have never experienced anything like this. vert nasty atitude. She also talked to the other employee who waa trying to help me and told to go back to work and not to help me. I relized that maybe I was refuses a service because I was wearing a Islamic long black dress. I had to call the police and get them involved. That lady Is called Lucy. she didn’t have any name tag. When I asked to talk to a manager I was told there is noanager. Today when I called the headquarters I found out that that same Lucy is the store manager. Omg….I don’t know how she got that position.
I have recently visited the store on Lockbourne next to Chase. The manager locks the doors on multiple occasions and tells customers the system is down and he just stands in the window and is on his phone. There is a lot of disrespect going on in this store. The manager Chris is really disrespectful. He makes smart comments to customers, I heard him tell a customer to go back home and comb her hair. This type of foolishness will not be tolerated. Having these type of people in management is not good for business. This store is understaffed, messy and cluttered. The workers try and assist customers but how do they expect to succeed when they have someone like Chris as a manager, He is very unprofessional, lacks confidence of upper management, lack of experience in customer service. He always has an insolent tone of voice. He speaks to his workers as if they are children. I don’t know how he got that position but there are workers that are more professional than him on their bad day. Every other FD I have shopped at the management have been more than helpful. The staff at other stores have been very helpful with finding items.I’ve had issues with other businesses but not like this. I am disgusted in the service this store provides.
“A leader only follows a better leader than himself.”
― MD. Muhtashimur Rahman
OK I was just pulling up to park and I witness this young lady smoking marijuana and so happen she’s one of your managers and she was drinking a alcoholic beverage I said OMG this girl is intoxicated I don’t tolerate this kinda behaviour and Family Dollar shouldn’t either so I continued to shop with my kids and the young lady asked me do I need some help I looked at her she was intoxicated I still smelled marijuana on her this was yesterday at 4216 summer Memphis Tn and I so happen to see her name tag Dantaria Polk so I wrote it down I understand drugs is not tolerated in a place of business especially around my kids so I advise you to check it out, thanks
I was in the Caliente, Nevada Family Dollar store and was buying a milk and a 12 role toilet paper and arrived at the counter to pay.
I was not used to buying anything from stores as I am usually home-bound and unable to drive because of a disability. We were driven to this store by a friend and my wife was not able to get out because of health reasons so I went in instead.
As I got to the counter I was met with a very nasty attitude from the woman behind the counter. I didn’t know anything about how to use the cards my wife (who usually does the shopping) gave me and I have difficult time doing things. So I presented both a food card and a Visa to the woman and was spoken to in an outright nasty fashion about how to use the cards (I wouldn’t speak to a dog that way) let alone a fellow human being. I continued with the purchase and left the store and spoke to my wife (who was in the car) about the situation and commenced to get into the car. Shortly after our friend came back to the car and I told her what happened. And she said she knew the woman’s name and position.
Her name is Tina the Store Manager. I didn’t want this situation to happen to anyone else who goes to this store to have to go through the embarrassment that I did so that is why I am writing this.
If this woman worked for me I would have fired her on the spot because you don’t talk to people and have an attitude towards customers and treat them as if they are lower than dirt.
Wayne Glenn Vanderbilt Smith IV
I enter the Family Dollar Store on the 1400 block of Sugar Creek, between Eastway and Plaza at 9:20pm Tuesday September 8th. I see where the Lays’ dip (spinach and ranch) is advertised for 2.75 I see a sign for dip 3.25 as well. I ask the sales clerk that clearly was waiting for closing, raising the spinach dip, I asked him if this is the dip for 2.75 he follows me so I can show him where I got it. He agrees that it does say it is for 2.75 not in one location but two locations on the shelf and then tells me that it’s suppose to say 3.25. I asked him why was it is so many containers saying the wrong price and what he was going to do about it, he joked and said he’s just the sales clerk and that I needed to talk to the manager. We went to the counter he told the manager to over ride it, she said ” that’s not my fault”, the store clerk says “its not my fault either, the manager says “it’s Lay’s fault, I don’t watch Lays’ when they come in and set the dip up” !. I thought I was being Punked !!! It was so unprofessional and ridiculous that a manager had this attitude. The manager told me that she was not over riding it and if I wanted it that I would have to buy it for 3.25 that it wasn’t her fault. I left the store without the dip but told her that if she knows it’s incorrect and she does nothing about it it is her fault. So I’m asking, is this who you have running your store, this is what you think good customer service is? Who trains these people and is this behavior tolerated in any other parts of town? Let me know will ya ???
The Family Dollar in E.Dearborn, Mi. @ Michigan Ave. & Greenfield Rd. engages in False Advertising & you need to stop it. They’ve got a big sign in the window that advertises a discount price if you buy 2 packs of cigarettes instead of one & they also have a price list @ the register that says the same thing. Yet they refuse to honor it!!! I complained that the computer was not giving me the discount & the store clerk called the mgr- an arrogant Arabic that refused to correct the problem. I said that it was wrong for them to advertise falsely & the sign should have been taken down. On my way out of the store, I calmly took the sign out of the window & the Arabic b__ch mgr ( you need to fire her) says that if I bother anything else that she’s going to call the cops & not to come back in that store as if it’s her store!!! She gives the impression that Family Dollar condones False Advertising! I went through the trouble of stopping @ that store because of that sign in the window.So glad I no longer reside in E. Dearborn, because many of the Arabics there act like E.Dearborn belongs to them.
i was scammed buying the pay pal cash cards. ive tried to contact you. i went to the store where i got them and the manager tried all day to get help from you. pay pal is currently doing an investigation.
I was in garner NC today 8/24/15 the mgr there need to be fired there should be a camera in the store this white mgr lied and said was tearing the store up for 15 mins she said to the police on the phone she black very black she black Iam a senior women this person could have gotten me killed on a lie, all I ask for her namthe e and corporate name she did not have on a name tag she said she threw it in the trash.I just leaving church she ask me to leave the store because she was anger because I ask to take items off. a very employee came in with another name alex; your mgr told do not give me any info one the of the people (.a very thin white) went outside and let the air out my tire she knew my car (van) because I went to put my purchase
I am writing in regards to your Family Dollar brand double edge razors! My husband we trying to shave this morning and there seems to be bad spots in the blades! He now has nicks in his face that are very deep! And as we all know when you cut yourself with a razor you don’t realize it til it starts to bleed! It took me forever to get it to stop bleeding! I want to send pictures to the company of this! This is crazy and uncalled for! My husband needs someone to contact him on this ASAP! Thank you! His name is Annthony
To who it may Concern: Hi, I live in Meadview,AZ. You just put in a New Store here, well juat about open. its not right in town , it on pierce ferry rd. i live just behind it. yes it will be very convinant. This area is very beautiful, and one of the beauties is are enjoyment of ours Big Skies and Star view. Your new store has 4 parking lot tower lights, and several building lights. The building lights are not intrusive, BUT the Tower lights are. You could put the Tower lights on a Motion Detector. That would be most helpful, and appreciated. I hope you will take this in concideration, for we love our Starlite Nights. You my call me if you would like more imput, i could send Pics also. —-HT—– 5am to 7am Az time is good for me.
Somebody needs to investigate the Manager at store 1388 in Petersburg il I as a big purchaser there for our company I spend a very big amount in that store but I was in there and I hear the manager her name tag said Amy she is talking very loudly about her employees and how she is trying to get the young girl out the door and says I write her up just to write her up well as a company owner famt dollar could have a big lawsuit on there hands to the young lady who is sweet as can be an jolly to me as a customer u need to file a complaint and then sue them for allowing there store manager to treat in such a horrible bullying harassment!!!!! Please FAMILY DOLLAR make this stop your employees deserve better!
The family dollar in Macon, ga is run by crooks! The store manager Shakita lewis hired her boyfriend teontia Johnson as her assistant manager on Napier Avenue giving him special privileges. He didn’t have to take a drug test and always come to work smelling like loud weed. She has him come in on Wednesday to do the trucks, the two of them are stealing from the company. She and him both are stealing baby items, home decor items and cleaning items. There have been several occasions I’ve seen items her vehicle she never paid for been taken home! Majority of the time it’s in plain view on the floor in the back seat of her black Honda.
When her authority, work ethics, conflict of interest about Mr. Johnson she had him moved to the Houston Rd family dollar cause all the employees at Napier Avenue Store had find out they reside together and she gives him special treatment. She’s always coming to the Houston Rd location now
These two needs to be terminated immediately cause they are weed smokers, stealing from the company together, and he continues to get special treatment cause she persuading the other managers at the new location
Hater!!!!
The store in andrews texas has a sign that we have to leave our purses at the register ummm no i wont leave my purse at the register thats stupid so i guess i wont be shopping at family dollar
FAMILY DOLLAR HAS A GLITCH IN THERE SYSTEM!!!!! I spoke with a manager and he said a lot of people are having issues with their debit cards and they are ALWAYS getting calls from different people having this problem. Their system is charging people’s cards random amounts. Mine says I received cash back on the day my 4 year old daughter passed, Now why would I be thinking of the Family Dollar on a day like that?!?!?!?!?!
my family has now been kicked out of Family Dollar in Naturita CO because of your new Manager starting fights and telling lies, why don’t you get some descent respectful people to manage your store, instead of liars trying to make themselves look good, but in all reality all they do is cause drama.
I came to this site to read the comments and i had a complaint myself. They are all similar to the complaints that I had the rude and disrespectful so called managers. Why Family Dollar not training these people? Why Family Dollar is not looking into the complaints of the consumers who is spending the money in their stores. I guess they really doesn’t care about the consumers and we as consumers need to do something about it. How does boycott sounds. The stores in Miami have long very long lines and the other cashiers is either stocking the shelves or standing around. When you ask why the cashier not on the register they would say Oh does not work, and they always using garbage bags to put your items in. The stores are always hot and how do they work in the environment of being in a hot store all day. Family Dollar is popping on every corner and Miami, but they need to be trained they will make anybody a manager without skills. Dear Family Dollar there is a Company call Skill path they have seminars for Managers they have all types of seminars even for your cashiers. I really think it will benefit your employees who are managers, for example I have one now: Unacceptable Behavior. How to be a Manager? etc. The company is: Skill Path there number is: 1800-873.**** and on-line. Please check it out they will make your Managers better and have a better attitude.
I can see why the location at 13 mile rd and little mack in Roseville,Mi (store# :#6876) is closing now. The store manager Debbie and asst.managers Lashandra and Amanda are HORRIBLE!!!!! Recently I had got hired there about 2 weeks ago and I just started my training this week. The computer was down so I couldn’t finish the training I was suppose to finish to get on the register and the asst.managers were no help and we’re very rude they act like they didn’t want to help me learn about the store or anything. The store manager Debbie was very unprofessional to me in the way she handled of letting me go she went by others opinions of me and before even getting my side of the story she was very nonchalant and rude. I felt like they used me and weren’t very helpful and I’ve never experienced this in my time of working in retail EVER!!! It has made look at Family Dollar as not a very nice place to work. How can I do any work and not be taught what to do? I mean I am a new team member and I need to learn…that’s what the asst.managers were suppose to do, right? Instead I had to look for things to do myself to keep busy. I was being used they didn’t need me they just used me and were never going to transfer me to another location after closing down. The store manager never gave breaks. I never worked for a company and there were no breaks given. Oh and the establishment is very nasty I wouldn’t advise no customers to buy any food from there EVER! The store manager and asst.mgrs should not be put at any other family dollar stores either after this location closes because they’re not very helpful, they don’t make you feel like you’re apart of a team, and it seems like they dont care about following protocol and keeping their store clean at all. They’re not good managers and that’s probably why this location is going out of business. I would not recommend to keep them as management for any store and they made family dollar not a pleasant place to work!
I’m an employee at the monte vista family dollar, store number 5509 and us as employees work ri have to catch a ride to work every day cause i don’t get enough hours and i don’t make enogh to buy a car or even pay my bills. i am behind on my bills
I use to work at family dollar store 9066 and I injured my right wrist a year ago by lifting boxes and I thought that worker comp. took care of my bills and now a year later that I am now getting calls from a debt collecter that I need to pay 70$ and now affecting my credit I have tried to contact the person over my claim but he want call back I have called his supervisor threatens a lawyer cause this is not right my credit is being affected cause of something that y’all should’ve paid now it’s hurting me
i went to a family dollar in flint Michigan located on south dort hwy between lippincott and athorten rd,. the managers name is Amanda the employees at the register name is christie.
I went into the store between 1:00and 2:00pm purchased a bottle of bleach.
when i got to the register i noticed the bleach leaking on the floor,i let the cashier know and sat the bleach on the counter.it began to leak unto the counter and the cashier wiped it up checked the top and confirm that it had been dropped. she said she would knock off ten cent and proceeded to place it in a bag. i looked down at my shoes and noticed what appeared to be rain drops on my shoes. when i got on the bus i noticed that the bleach was now leaking from the bag, at this point i looked at my suite and noticed spots on the sleeve the right side of my suite as well as a couple of spots on the front of my suite.i immediately call the store and Amanda told me to come back to the store so she could write an incident report.
Amanda also replaced the bleach with a new one. she informed me that i had to contact cooperate office to file a complaint.
I hope and pray that this can be resolved without a hassle. I knowlonger have recites for the shoes or the suites. I want to be compensated for the damage to my personal belongings. A fair compensation of my damaged goods will be greatly appreciated. thanks and have a great day. I can be reached at (810)522-3558. thank you very much.
I went into the Family Dollar store on N State street in Clarksdale, Ms. She bought some soap and body wash. I didn’t purchase anything because I changed my mind about buying the relaxer which I never took off she shelf. As we left out the store the manager stopped my friend and searched her bag. She asked him what he was doing. He told her that I put something in my pocket. I emptied my pockets because I knew he was mistaken. He called the police and I stood and waited. Well he was wrong. I never put anything in my pocket , which the police proved. Then he changed his story and said that my bag beeped and that’s why he stopped me. Well again I never purchased or picked up any merchandize. He embarrassed me in front of all those people by implying that I was a thief and having me be confronted by the police. Something needs to be done about him before he gets out of control. This isn’t a good look for the store and he’s a liability that will one day cost you.
My mother went to the family dollar 1235 getwell r Memphis TN and the lady swipe her card too many times and took $300.00 off and wasn’t supposed to. When we went back up there to confront them about the problem they said that the girl never came back and they don’t know how to get in touch with her cause she gave them all the wrong information. Now I’m wondering how to handle this matter with out getting an lawyer involved, and I was wondering who hires someone for there company with fake information in which anything is possible but I think the manager of the store could better help us…… Please help
I also wanted to know why I have not received my W2 form and who I might contact regarding this situation. I believe it is against the law for the company to with hold my W2 form from me..
Although I was not a shopper at Family Dollar in Dinuba California I was an employee.They say customers are #1 but that ain’t true while I was being trained a custom asked me a question about something I didn’t know the answer too so I told her I was sorry I didn’t know the answer that if she could hold on a minute I would ask my boss well my boss just so happened to be walking up to the front of the store so I proceeded to ask her a question and right in front of the customer she held up her hand as to stop me from talking any further and said I’m on my lunch ask me when I get back.. The customer was shocked and so was I after all she always preached to me the importance of being helpful to customers I was embarrassed and I apologized to her.. Anyways that wasn’t it I felt like she was always threatening my job by constantly telling if I didn’t do something right I would be fired now I only took that treatment for two weeks and I walked out on her I thought she was very rude in telling me how to do my job when she couldn’t even do her’s. She was never around if I needed her I would have to leave the front of the store to go looking for her leaving customers waiting thankfully the customers understood I was new and they went mad at me. I liked the customers there I just with the work environment was better and I wasn’t being harassed everyday by the boss..
I went on the family dollar @ 1536 washington street w charleston wva 25387 around 12:30 or 1 pm on February 21, 2015 as i was shopping i seen that it was a leak and it was a puddle of water finished getting my items went to register and told store manager if he didnt want a law suit filed on them that they needed to put a wet floor sign down well mark proceeded to curse me and he was truely disrespectful told me if i didnt like how he ran his damn store then i could get the XXXXX out i asked him why he was talking to me like that i was just trying to help out he then told me to get the XXXXX out and i didnt have to come there to shop i could go elsewhere i told him i wasnt leaving wr a young man behind me daid sumthing to him and how he was talking to me and a big fight broke i feel this manager should not be working in your store you will loose business i shop thete at least 2 or 3 times or more during the week if i font get a reply from you or someone about this matter i will call the news media my phone number i 304 542 0323 thank you hope to hear from you soon
I went to family dollars here in Houston tx was treated like really wrong.i was looking around with my sister and when i was going to go out the alarm went off didn’t know i took something.the lady check my purse didn’t find anything.second time the same thing.i was being blame for nothing i will keep this going until i get answers from them they have my number
This morning I went into a Family dollar store located 2755 pleasant valley Rd mobile al 36606 I I was told that I could not be service because I had a 100 dollar bill and I had to spend 50 dollars before I could be service then i told her i was going to call corperate and her exact words was she did not give a dam and told me to get out her store It was enough that she was cursing in the store and she suppose to be the manager this is the second time I have reported this manager and nothing being done This is the second time I have talked to David the district manager and he seem to let this rude manger still represent there company this is very unprofessional.
On 1-5-15 I went to the family dollar store. store # 00987
640 cherry street
Blanchester ohio 45107
During this vist I mentioned that it was very cold insde the store and that the need to turn the heat up, the lady replied back with sry we r not aloud… this upset me them poor workers were frozen and I myself did not get all that I came for due just wanting to get to A warm place.
My son who has cystic fibrosis also asked to use the restroom and was instructed to go next door to cvs this is adserd.. if you are going to instruct me to use the bathroom next door than I will also take my money and my shopping next store also. Your store here in blanchester is going Down hill fast it reminds me of a dollors in the city were all the crackheads would hang out! Your store has a huge pot hole in the parking as u pull in that u cant stop from hitting when entering, there are no yellow parking lines to park cark your car and u have cracked tiles throught your store and lastly while in ur store on 1-5-15 my son wanted this black case that had an orange sticker on it clearly stating that it was on sale for 4.50 I at this time did not have the extra cash to buy the case and asked him to but it back.. on 1-6-15 my son earned enough money to buy the case and went back to the store to buy it, same black case with the same orange sticker that say 4.50 up to the register to purchase. When the lady scan the case it came to 10.00 and my son said no it says 4.50 theres the sticker the lady riped the sticker off through it away and said no its 10.00 dollars my son was very up set that he couldn’t purchase the item.. as he turned to walk away the gentlemen behind him said thats crap u clearly seen the sticker it was on sale that was not right of you to do that to that boy and you no I just think I will go ealse where to purchase my items, he did…
I also after having theese experience will not be back to ur store. You and your staff need to make it right with my son, he heartbroken and realy disappointed in the action of your staff!
To Concern:
I went to the Family Dollar at 1621 NW 40th Ave in Lauderhill Florida(954-733-2678) and I was buying some Christmas candles for 50% of the candles were a $1.00 dollar regular prize and it did not ring up as half prize which would have been .50 cent the cashier was very disrespect tell it was not 50% off and I knew it was 50% off then she said, she will call the manager and which she can over she was very disrespect to me and said that they will take me as a costumer to lever the store the cashier threating to fight me and I because very angry someone said they had the same problem to with the same manager at this store. I will be calling tomorrow with my complaint.
And i will not stop until something is done about this.
The people who have in higher positions at family are very RUDE, AND NONCHALANT. I worked at Family Dollar and i have NEVER spoken to anyone the way i was spoken to by the District Manager on today. Many people have told me that he was an uneasy person, but on today i witnessed it first hand, and i am truley annoyed by this and so was another customer walking near by that heard the conversation. Words such as “I don’t have time to deal with this ” or “There’s nothing i can do about that” should NEVER come out of a district manager’s mouth specially if that person was one to deal with in the beginning. Im a former assistant Manager, and all i wanted to do was speak with Mr.Longo, he handled me as if i were the sXXXX of the earth and after leaving his presence in tears, i surely felt like it. I’ve never been so humiliated in my life or cut down to an ant. Someone definitely needs to talk to him and explain to him that he needs to work on his people person skills. If they want us as applicants to smile, be professional and friendly. Then the employees should act as such as well. Im still emotional because of this.
My wife is working at the Cripple Creek store #08849. She hasn’t had a day off in I don’t know when. She closed the store by herself last night 12/21/15 2:00 to 10:00 and opened by herself this morning 12/22/15 7:00 to 3:00. Her next day off will not be tell Christmas day. She got her ass handed to her with no one there to give her a break all day. If this problem is not delbt with immediately I will be contacting the local news station and I will personally remove her from the store myself.
Thank you
Josh Kurschinske
Contact #( 719)213-****
I am done with the Family Dollar in Millsboro Delaware! When I arrived I went inside asked the clerk for a basket and she pointed at the door and said they are outside. She was not busy at all she was just standing there. I am visibly handicapped as I struggled with the basket to get it inside the door she just stood there watching. Offered no help at all. Then I spent over an hour shopping in this store only to find at checkout I cannot use my Discover card. And yes I did check first to make sure the store accepted it. When I asked the clerk, the same clerk that watched me come inside with the basket, if there was a manager present so I could inquire as to why the Discover card isn’t accepted right now. She looked at me and said Oh I am the manager and that was it. I did not get any answers and I think its worse as well to find out the manager watched a customer, potential money coming into the store, struggling to come into the store and she did nothing to help. I will never shop there again. I am so disgusted!!!!
your store in lockport on transit rd needs to be invesigated, the staff is very rude and manager stands with her back turn when the cashier is saying something rude to the customers. It is not only family dollars it is other stores that have the same problem in lockport. most of the rude comments are being made by white women. The company needs to hired more men and get rid of alot of the women manager because they are extremely rude to customers. I am a african american man who is being treated unfairly by white women employees.
I refuse to go back in your store located in Sylvania Georgia.. No one there is friendly and the store never opens on time. Posted time for the holidays-8-10. I sat in parking lot yesterday-12-16-14 until 8:15 and watched several people pull up and drive away! I too drove away, but went back in on my lunch break to see a new manager who proceeded to be as nasty as the old one. I am through with Family Dollar
I LIVE IN GEOTGETOWN KENTUCKY. THERE ARE 2 DOLLAR STORES LOCATED ABOUT 500 FEET FROM EACH OTHER. HERE’S THE PROBLEM . I BUY THE DOLLAR GENERAL STORE BRAND OF CORCIDIN COUGH AND COLD FOR MY ALLEGRIES BECAUSE IT IS MUCH CHEAPER. THE PROBLEM IS THAT YOU ARE ALWAYS OUT OF IT AT BOTH STORES.. NOT OUT FOR DAYS AT A TIME, BUT FOR WEEKS AT A TIME. JUST OUT OF CURSIOTY I LOOKED AT OTHER COUGH AND COLD PRODUCTS IN THAT AREA AND FOUND 23 BLANK SPACES AT ONE STORE AND 19 AT THE OTHER ONR. EVEDIVENTLY YOU HAVE AN INEPT WAY OF MONITORING YOUR INVENTORY. DO YOU KNOW TO REORDER WHEN YOU GET LOW OR RUN OUT OF A PRODUCT. ALL I SEE WITH YOUR INVENTORY CONTROL SYSTEM IS NOTHING SHORT OF SHEER IGNORANCE AND TOTALLY INEPTNEST. THANK YOU
I live in Delaware County, Pennsylvania and have found most of the Family Dollar stores to be kept in “fair condition”. I love the Family Dollar store chain and the savings it provides to me as a 66 year old woman; however, the store located on 69th Street and Ludlow Ave. in Upper Darby, PA is ALWAYS DISGUSTING!!!!!!!!!!! There has never been a time that I have been in that store that there wasn’t boxes piled up high all over and merchandise from the shelves all mixed up all over the floor. You can’t get to what you want on the shelves for them being blocked by the boxes and you can’t walk around without worrying about a box falling on your head or tripping on something on the floor. The young employees stand around joking, flirting with each other, talking inappropriately to each other and on their cell phones. The store manager is rude and should not be working in public with people. I was in the store this morning at 8:20 a.m. and witnessed her giving a woman such an attitude because she was returning something. When I asked her why she had such an attitude she said, ” things are getting on my nerves”. Wow, the store had just opened at 8:00 a.m. and people were already getting on her nerves. Everything about that store is a “hot mess” and something finally needs to be done before an employee or customer really gets hurt in there !!!!!!!!!!!!!
Explain to me y my renter could not pay her rent or baby sitter because family dollar didnot pay people on black friday who’s gonna give us those deals we missed out on because family dollar doesn’t pay with a paycheck n they can not get peoples pay on their pay cards then want to fire someone for not being able to get to work from their mistakes n corrupt policy seeking a attorney for inconvience n lost deals n harassment s due to their negligence please call me at 443-354-****. ASAP
Family Dollar does not follow OSHA rules:
OccupationalSafetyandHealthActof1970
“To assure safe and healthful working
conditions for working men and women;
by authorizing enforcement of the
standards developed under the Act; by
assisting and encouraging the States in
their efforts to assure safe and healthful
working conditions; by providing for
research, information, education, and
training in the field of occupational safety
and health…”
Walk into any Family Dollar storage room and you’ll see what I mean.
Most people realize for a perfect example: You can not fit 20.000 cubic feet of merchandise into 10.000 cubic feet of space… Try telling Family Dollar that!!! 🙂
This is typical of any storage room at a Family Dollar store…truly unbelievable work conditions.
This doesn’t even mention the high volume CRIME aka Shoplifters…as you listen to the messages broadcast over their intercom system “This store is monitored for your security and protection”…..that is a total lie….total BULLSH*T!!! False Pretense!!!
Family Dollar cares nothing about protecting it’s employees… this video is proof of that.
so they don’t allow me to post on here the link of the video of a Family Dollar storage room huh?
Just Google search “Family Dollar Storage Room” (video)….and you can place a sure bet 1000’s of Family Dollar storage rooms all over America look just like the one in the video.
whats Family Dollar shoplifting policy.
Please email if you have it
On October 30th This year at approximately 5:45 p.m. walked into Family Dollar Middletown, Pa store # 3447 for holloween candy for trick or treat. Bought roughly
$20.00 dollars worth of candy. Trick or treaters came and left. What was left I gave
to family members, my wife and myself also ate candy. My family members told me they were sick from eating candy, I was shocked because I got sick myself.
Looked at the candy I had left it was dated 06/2013 scanning numbers are 34000
02040, that was very upsetting so I go to the store, ask for Mgr. tell her candy was outdated in her store. The response I received from her you sure you bought it here I’m 52 years old was shocked she said that. I told her that a black guy was on the register, she said no black people work here. Gentlemen on the register said yes black guy from the Steelton Pa store worked that day she had no info on the day he worked.
Now here’s the sad part Mgr. Colleen States store # 3447 said we will check for the candy we have on shelves right now to see if it is outdated. Gentlemen pulled more
almond joys right off the shelf that was outdated. I tried calling corporate offices, complaint offices no response to date, Colleen gave me a name Jorge Boston no response. I’ve been off work and have Dr. Bill from this issue, waiting for a response before going forward.
Been in your store #8935 on numerous occasions and there seems to be some sort of alarm going off and the young girls that work there don’t know what it is or how to turn it off. I visit my sister in that neighborhood and I can hear it at her house. It has also awakened her early in the morning. I think it is inhumane to make those girls work in those conditions. Fix this please immediately. Thank you
your 9313 store in Lima Ohio..needs investigated for the asst manager stealing.. its been said but nothing done about..she is also very rude an so is the manager..Ishop there often and there never nice..I know she is taking things..I was in line behind her an she marked down some items as damaged just so she can buy them from what I hear the D.M isn’t doing doing anything about her rudeness and lazyness
I just left family dollar store on north jefferson in mt pleasant tx and they had so much stuff on the shelfs that was out dated since june,july,and Nov thats a shame ur new manager is no better than the one u just fired..You need to get someone down here that gives a darn about ur store and I hear the DM just left there today too whats up with that do they not check for out dated food.And I told her about a problem about no one being at the register and she told the employee it was me thats just not right ..I won’t go back
The Family Dollar in Tuskegee, Alabama hire the worst managers. Every female in there is unprofessional and rude. One of the females in there is pregnant and she is very lazy as well. I walked in the store and she was in a dress. Not in the right uniform. Her attitude leaves much to be desired. They just hired a new manager named Ann. She curses like a sailor and is always complaining. If she hates the store so much why won’t she leave? If the customers are not her priority, why won’t she leave? She talks to older people like they are not human. I will be bringing this new manager and store up in the City Counsel meeting next week.
I live locally and shop in store #04864 in Garland, NC. It is a new store and the community really needed a store like this so that we won’t have to drive 17 to 20 miles to the next nearest town to shop. I’m not one to complain or try and get someone in trouble, but this is the messiest store I have ever shopped in. I shop in the store several times a week, and it is always messy! Empty boxes are everywhere all the time, shopping carts full of junk, etc. I heard another shopper comment about how junky it was tonite. I know employees have to re-stock shelves, but I have never been in other stores that were in this big of a mess. Someone could trip and fall because of all the clutter. Sometimes, you can’t even get down the aisles. Tonite, three isles were messed up to where you had to step through and over boxes. You need a manager who knows how to manage and keep a store organized and the way it should be.
On October 5, 2014 I visited a Family Dollar in Kenosha Wi store # 1761 on 22nd ave. The outside of the store was filthy with trash all over the drive area and diaper boxes over flowing with trash at the front of the store. I got my 2 items and headed to the very extremely long checkout line. There were about 20 people in line waiting to get checked out. I asked the cashier if she could open another lane she said no! The gentleman in front of me was telling her how filthy it was outside the store and she said they have someone clean it every Tuesday. A lady behind us got out of the line proceeded to the other register, opened the register and to check out herself! We could actually see her scanning her own items. She got a lot of money from the cash drawer and thats when i told the working cashier that it was not fair to the other customers and asked for her store number and told them that i would report them. She saie she didn’t care. She told me that i didnt have to come back to that store and told her you are absolutely right. I had scanned me debit card for the purchases and left the store. One of the three people that were working came to my car and told me that i had not completed my transaction. So i politely gave my purchase back. This was the most unprofessional place on the planet. There were at least 4 employees that I saw and not one of them would clean the garbage from outside the store. That store needs an intervention or undercover boss. Dollar Tree should consider this before they purchase this piece of crap. Dollar General should be glad that they dodged this bullet. From the looks of all the complaints on this site, the corporate office is just as unconcerned and has been that way for long time.
Store in Forest Park, Ohio should be closed down or get new staff. I go to this store when I am in the area seeing my family. The floors and shelves are nasty, products are put anywhere around the store making it hard to find anything, and customer service is extremely poor. That is not the worst part during each of my visits I felt embarrassed, felt disrespected, and felt as though I was at a bar with a group of foul mouth drunks. There was a young african-american lady (I believe she is the manager) that dropped the “F” bomb at the start of and end of her sentences. She was arguing with another worker, a gentleman, which must be having relations because she told him that just because they have a child together she doesn’t have to put up with his BS. If I was the owner of any company none of this behavior would be acceptable and I wouldn’t wont a staff in my place of business like this staff. I’m only one customer and this review might might not go nowhere and i really do not care but I will never go to another Family Dollar store again.
Stopped by our local family dollar in aitkin minnesota. Bought some chocolate milk. Silly me. Didn’t realize they would keep spoiled milk in their coolers. Six day past expiration and tasting mighty bad. Code 27 180 23:38 242, expired on 9_18_14.
On September 18, 2014, I visited the Family dollar store located on Rhode Island Ave. N.E. DC. Store # 06519 2305; in the morning. There is a sandwich shop across the street and, they told me to go to the Family Dollar store and they would allow me to get cash back from my credit card; due to the don’t take credit cards. I went into the store wondering what do I really need. I was walking around being undecided what to buy when I heard over head a potential shoplifter with the description of my clothes. Yes, I had a my work bag with me caring my mom’s health doXXXXents. She has had 3 congested heart failure 3 times in a 90 day period. There fore, I don’t go anywhere without her records information. To me that does not justify thinking and putting Mt description over the load speaker as potential shoplifter. When I got up to the register I asked the cashier can I get cash back off my card and he allowed me to. One of the customer told me you should do something about that because there was no cause to warrant such harassment on a customer.
I had a very similar issues at a family dollar store #07136 in new York…It’s crazy how no one wants to take responsibility for this disgusting behavior of there employees.. I will be seeking other options to make this company response in a more satisfying manner.
I shop at Family Dollar everyday & if I miss just one day they think something is wrong, I have come to know almost all the employees which most of them are very kind and pleasant however on Saturday September 5, 2014 the store manager took my bag of clothing that I had just pursued from another store and refused to give me my bag because I would not buy him anything to eat or drink I had to leave the store and get the police to come back to the store with me to retruve my bag, the police unformed him the store manager that he could be arrested for strong arm robbery I told the officer know I just wasn’t my bag of undergarments so I could leave the store, Yesterday Sunday September 7, 2014 we my daughter & myself returned to that same store #5990 only to have an female employee approach us in front other employees & customers and threaten me and to say that herself and the store manager have been having sex in the basement of the store for the past 8 months and along with other employees as well as customers agreeing.. I fund this to be awful, nasty and every form of sexaul harrasment on my part and the employees but she is fine with it she started she has to in order to keep her job so I told her the next time he tries to feel or touch me I will cut his fingers off..Family Dollar use to be my favorite place to shop as I stated I go in there everyday but after this weekend I will no longer shop at Family Dollar…
The family dollar in kennett ,missouri is one of the most unprofessional business kennett has to offer. It’ a cluttered mess and ale’s are always blocked. That has to be a fire hazard. Even if the ales were clear there are no shopping carts. Their products are damaged and rarely stocked. Because the manager can’t keep help ,and the reason for that is he is rude and hateful to employees ,and the customers. I’m one that he has been very rude to.I’ve seen how he treats his employees. Some only stay because a job is hard to come by. And some would rather take their chances on finding a job than to stay there any longer. I don’t blame them. The manager never wears a name tag or a belt to keep his butt crack from showing. I know one things for sure I’ll never go back to family dollar in kennett ,missouri.
I’ve already put complaints at different sites to be contacted by someone from family dollar this is in defence to espanola New Mexico. The manager, Jonathan, was approached by me and asked where the scissors are located in the store. Rather than being helpful he was sarcastic and rude. He said there’s three types what kind do you want? I said sharp pointy ones he said well we have sewing ones and we have kitchen ones and we have these round ones after I was already specific in my needs. I said kitchen shears aren’t called scissors they are called shears his response was how would I know I’m Mexican..I said why are you being racist dude I don’t need to know your race I want to know where the XXXXX the scissors are. I was very frustrated by that time and don’t see what his race had to do with anything except the fact I’m white and he may be racist. He said you are being beligerant. Well yes I was after all that and he said I had to leave I got in line and he proceeded to tell me he refused service to me. When I asked for his supervisor number he told me well good name is Tomas Ponce and he’s a Mexican too. Now I really hear discrimination screaming at me!! The number he gave me was incorrect so I went back into the store to get it from another employee. Jonathan had all the employees except the one on register circles around him in the front of the store and was telling them what happened. Very unprofessional behavior for a manager. The number given for Mr.Ponve said the voice mail box was full it was a cell number so I did send a txt message and am waiting for a response but feel I will be racially profiled and discriminated against since Jonathan made it clear repeatedly that he is Mexican and the fact I’m white I don’t know what race had to do with his unprofessional rude behavior but I want to be contacted by someone other than Mr. Ponce from the corporate or regional office. Since I frequent this store at least three times a week and have never dealt with discrimination before I feel that this is a personal problem with Jonathan. So can someone please contact me..thank you
this store is in Charleston on james island.store#00066 9 -d folly rd.
I shop in this store quite a lot, and half the lites are out, the store is always junky. right now you pull up and it looks like the store is closed. they have been like that now for over 3months. this is very unsafe, and not cool. its really dark in this store. also the a/c does not work half the time, its always hot in this store.i came in and they had a single box fan upfront. could not shop that day.i love shopping in your stores but this one really needs to be checked out.
Hello the reason I’m writing is because I feel this should be brought to youre attention I was shopping and somebody stole the color developer Out of the box of a hair dye and the store worker told me she has to do a bag check on me because I was in the aisle so I let her and she didn’t find anything in my purse or on me because I didn’t take it So now everytime I go into the store she’s always following me so when I go to check out I have to open my purse real wide so when I go into the family dollar I can’t even carry a purse I see a lot of ladies with big purses and she don’t follow them or check there bags its coming too the point to where I don’t want to go in but due to the fact this is a small town lp
I have nstore woo choice I’m not sure what the store number is its the wendover Utah store and the name of the person is Jennifer not sure if she’s a mana workerger torstore
Her name is Jennifer don’t know if she’s a manger and its the wendover UT store also there’s been times where she’s rude to customers so please resolve this issue its so frustrating thank you for you’re time hopefully something gets done
I am complaining about no bugging in the store on Metropolitan Pkwy sw Atlanta ga.i am 68 and can’t carry a lot in my arms. This store is the close to where I live.. Please see to i this matter for me.
To whom it may concern,
I was employed at store 7839 in Lake Mary Fl. three weeks ago I requested to work a morning shift through my store manager Adrianne Barrett I told her my son was coming in town from Charlotte NC and need off for his early evening arrival as well as the following Tuesday and Wednesday to spend time with him at the beach in St. Petersburg, she approved the time off as I rarely request special days off. This morning when I arrived at work she was on the computer making out the weeks schedule and had me scheduled to close Sunday. I told her she approved my schedule and was told all I do is ask for time off and never said I could have the requested time off, after a few more words with her she told me to shut up at that moment an argument with yelling started. I told her what I think of her management style and she brought up the race card, I then clocked out , gave her my name tag and stormed out of the store. I enjoyed my 13 month tenure with the company and am sorry it had to end this way.I currently have 40 hours of vacation time accrued and will expect a check deposited into my checking account ASAP.
Respectfully yours,
Carl D’Alessandro
Hello everyone,
I currently work for family dollar in parma ohio and I must say our new manager is already on my list. My last day working here is Saturday well supposed to be. My great uncle passed away and I called my store to ask for someone to come in for me since I have a funeral to go to. The manager says hold on and puts the cashier on and tells us to figure it out. Last time I checked a MANAGER is supposed to fill in the spot. Im sorry but I think going to see my family at a time of loss is MORE important than working out my last day. Ive been here for a few months and my old manager had more sympathy for things like this than this one does. I already told the cashier if my spot is not filled I will not be in. This is upsetting me and my family because of how rude this manager is. Ive never in my life met someone who is so rude and inconsiderate. I hope that HR returns my phone call so I can tell them about the situation and get it taken care of. This is the worse company I have worked for yet. And I hope other stores are not unfair and hurtful like this one is.
Sincerely, Melody.
Store # 05169 is my local store. I shop there often and usually buy more than I should. Today, I was overcharged for an item but did not realize it until I got home. I returned to the store to have this matter corrected. I was serviced by the store manager who initially said “uh, no”, but proceeded to go to the product location where she pulled the Clearance tag off the shelf and proceeded to refund the overpayment.
I’ve worked in Customer Service for most of my adult life, including periods of time in retail establishments. This manager has absolutely NO customer service skills. I have witnessed other customers comment to her that she never smiles and she comes off as unfriendly. She didn’t even attempt to apologize to me for the inconvenience of today’s issue. I work hard for my money and I am known to stop patronizing companies that are disrespectful and unappreciative. Since this manager was brought to this location, even the employees seem less friendly and more stressed. I just don’t feel good about going in your store and thought you might care to know what’s going on here.
Sincerely,
Suzanne
PS. I would have contacted you privately but I couldn’t find another option for customer feedback.
I am a frequent shopper in Family Dollar in HanXXXX N.Y seems Like I have trouble paying by check–today a different story 2 checks being DECLINED BY CUSTOMER–very embarrassing– as I am a senor citizen- love the store but when everyone looks at you –and you know them–I have sufficient funds to cover the check -why would it say this???? WHY would I decline my check if that is how I was paying—after reading some of the complaints –it make ya wonder why we shop here
The turnover for the Waskom, Texas Family General was a horrible idea!!! It’s becoming filthy, unoraganized and the new workers are plum rude!! I will not be back in there!!! The drive to Walmart is worth it
You have not heard the last of me. I am sure by the time this situation if taken care of my name will be familiar to everyone from top to bottom of the list. I will not stop making this SWEAT SHOPPE situation public until it is resolved. I am customer and have the right to see that your employees DO NOT HAVE TO CONTINUE TO WORK UNDER THE CIRXXXXSTANCES ….Store 6763 Trinity Texas.
STORE 6763 in TRINITY TX. I have guit working at this store because of the Major A/C problems. Why has this situation not been taken care of. I have seen notices about a temporary system to be installed? This has been a problem for many years that y’all are aware of. I don’t understand why this problem is not taken care of by installing your temporary systems every year before it gets HOT. With temperature reaching triple digits next week. How can you expect people to work under these SWEAT SHOPPE conditions? Why don’t you send MR UNDERCOVER BOSS to work in this store for one day. They don’t want a new car or college paid for. Just want to work in a safe environment. Working in this heat is unsafe. Please for the safety of these Team Members GET THIS A/C PROBLEM TAKEN CARE OF.
July 18th 2014
Inventory shrinkage:
In financial accounting, the term inventory shrinkage (sometimes truncated to shrink) is the loss of products between point of manufacture or purchase from supplier and point of sale. The term shrink relates to the difference in the amount of margin or profit a retailer can obtain. If the amount of shrink is large, then profits go down which results in increased costs to the consumer to meet the needs of the retailer.
Causes:
An estimated 44% of shrinkage in 2008 was due to employee theft, totaling over $15.9 billion. Another 35% was due to shoplifting, totaling over $12.7 billion.
The prevention of this type of shrinkage is one reason for security guards, cameras and security tags. Other causes of shrinkage include:
Administrative errors such as shipping errors, warehouse discrepancies, and misplaced goods.
Cashier or price-check errors in the customer’s favor.
Damage in transit or in the store.
Paperwork errors.
Perishable goods not sold within their shelf life.
Vendor fraud.
Loss at the POS terminal:
Shrinkage in retail that is caused by employee actions typically occurs at the point of sale (POS) terminal. There are different ways to manipulate a POS system, such as a cashier giving customers unauthorized discounts, creating fraudulent returns, manually entering values in the system or making a no-sale, which means that the cashier opens the cash counter without registering a sale. These transactions that differ from normal transactions are called POS exceptions. Traditionally POS fraud is fought by surveillance staff monitoring a POS terminal or by manually searching in
surveillance video recordings. Modern POS systems can have automatic alerts when specific exceptions are detected. Also exception reports and listings based on employees, refunds, terminals etc. are possible to detect with modern systems. Modern networked based POS systems can also include network video to POS exception listings, giving quick access to detailed information of what has happened.
Retail loss prevention:
Retail loss prevention is a set of practices employed by retail companies to preserve profit. Profit preservation is any business activity specifically designed to reduce preventable losses. A preventable loss is any business cost caused by deliberate or inadvertent human actions, colloquially known as “shrink”.
Deliberate human actions that cause loss to a retail company can be theft, fraud, vandalism, waste, abuse, or misconduct. Inadvertent human actions attributable to loss are purely poorly executed business processes, where employees fail to follow existing policies or procedures.
Four elements are necessary for a successful loss prevention plan:
1) Total support from top management,
2) A positive employee attitude,
3) Maximum use of all available resources,
4) A system which establishes both responsibility and accountability for loss prevention through evaluations that are consistent and progressive.
With all this being said, I would like to know (in writing please) why I am
being held accountable of inventory shrinkage. I have mentioned my concerns of the high volume of shoplifting taking place to several managers (You, Scott, Ed and Zeb), yet nothing has changed as for security to help alleviate the shoplifting problem.
I would also like to know (in writing please) as to how that store provides me with safety and security with current security measures.
Hello I am from El Paso, Texas and your Family Dollar store in some areas are so dirty and so stock up you can barely walk. One of your stores only has one door for customers to walk in or out of the store. This is not acceptable fire codes, if there was a fire how many people can actually walk out through one glass door or if their was a hostage situation. If they are locking the other door for theft than they should consider another solution. It is an inconvenience as a customer having to deal with this. Another thing they do is that as a mother with a baby I am not allowed to take my diaper bag nor stroller or backpack. This is unacceptable again. I am reporting this Family Dollar to the consumer business and Fire Marshall’s office. Please look into this The store’s address is 7105 North Mesa, El Paso, Tx I will not be shopping at this store due to the way they treat you as a human being or second as a new mother with a baby. I feel like I am in prison. It never used to be like this when I shopped in the past years, Maybe under new lazy management that doesn’t want to do their jobs.
When will Family Dollar start to take care of its store employees?? I noticed the store manager in my neighborhood works open to close DAILY due to no assistant. And she is not allowed to hire her own assistant. So she works 100+ hours per week!! This is unheard of but I hear its common now at Family Dollar.
Mr. Levine obviously lied on Undercover Boss when he stated he didnt know certain things were happening. It’s very common in Georgia area for his managers to work over 100 hours weekly and the “salary” then equals out to 7-8dols per hour.
The DM’s dont care at all about the people.
By the looks of it Family Dollar could have been founded as a good store idea but your employees and management really need some training. Or you will find yourselves bankrupt. That is if you even exist or read the comments and do something about it.
Dan the stor manger needs to go to attica ny and the manger that is at attica ny now should go to buffalo ny or even batavia ny
Hello, I have been reading all the comments and see that they aren’t so good. I understand that family dollar needs to stay competitive with other stores and labor hours are one of the if not the biggest cut to the bottom dollar but here are some of my opinions to help make your company back on top.
1. Customer service should always be at it’s best. I see managers that are overworked that will lead to being burnt out and just stop caring. If they stop caring and slack then their employees will follow. Everyone deserves 2 days off. Everyone deserves a life outside of work. Employees are being rude because they don’t care anymore. People have stopped taking pride in a job well done usually do to lack of recognition and overworked. I have ran stores my whole life and have never seen so much disorder.
By being such you will continue to loose customers they have options.
You will have more sales if you focus on customer service. More sales will provide you with more payroll dollars.
2. Your manager shouldn’t be running a reg they should be making sure everything is done sets,sales,clearance,out of stock, out of dates making sure they are within their budget and making sure customers are feeling welcome. If I walk in a dirty store I’m walking out, I would be afraid of buying something there, I would ask myself how long has this been sitting out is this out of date there is dust on this when was the last time they dusted. These are some of the first things I would say. I would rather spend a few extra dollars on a product from a clean organized store. I feel like I’m walking into a garage sale some of the time some of the stores. I wouldn’t buy food at a yard sale so why do so there.
Store appearance also attracts your cliental yes, some stores are just in bad areas but doesn’t mean they are all bad people but if I was going to steal and I walked in a store that had stolen merch. Empty packages I would say to myself this store would be easy to take from. Your people and store conditions are what can make or break you.
I know that I will probably be disregarded or someone is reading this and they have never worked store level and that’s the problem. Big companies need to get behind there companies. If you ask a manager to run on x amount of dollars and then have a said list they have to have done you should try it and see if you can do it properly if you can than there shouldn’t be a problem if you can’t then why would you ask another to do something you can not.
3. You need to bring family back into family dollar. I remember walking into one and pretty much getting everything but not so much anymore. Excuse me for being so blunt but it’s like trashy. It doesn’t have to be no matter where the location is. I personally don’t feel safe bringing my children in there just because not only are the employes (most) (mainly cuz they just stopped caring) but the cliental is bad. I could be dirt poor with no car and would walk an extra 5 miles to feel safe where I shop. Half the time you only have 1 employee working this send many red flags up. Your stores are to big of an area to cover for 1 person.
It’s not safe for your employees nor your customers.
You can make money that won’t cut into the net profit and make a good profit after cost but to do so you MUST WIN YOUR CUSTOMERS BACK. You are attracting lower income cliental and there is nothing wrong with that except you want all potential buyers not just some. Redirecting your business in a different outlook. You will see less theft with cleaner stores that have the appropriate employes and being staffed to where the customers come first. I would do so by cleaning up the stores giving your manager 2 days off if someone calls in you should have a rover or your manager should cover it they are on salary for a reason. If they have 2 days off and only put in 52 hours then there is no reason they can’t cover their own store. See who is running the stores are they properly trained do they get complaints? Or were they just thrown in there to fill a hole? Maybe have a grand reopening a BBQ serve hot dogs get you vendors involved it wouldn’t cost the company much at all if vendors were involved. Like Pepsi, coke and so on they donate so much just to promote their product. This will grab customer attention. I know how much is on corp people plates as well I’ve never had to run 8000 stores and make sure I turn a profit but I find a lot of problem is no one ever thinks like a customer or a store level employee. Times are tough so your company should be succeeding more but how can you when the people that go there are buying 5 dollars worth of stuff but stealing 30 dollars and the honest people are being yelled at, disrespected and treated like they are thieves so they don’t come back but that real thief will every time. I have faith that you guys can turn this back around and make it a place I would want to shop at again. You guys really are a good company but just have some bad judgement calls from some corp people. To stay competitive you must be a contender if you are not feared by other retail stores when you open up next door to them than there’s a problem. If Kmart went up next to walmart I don’t think Walmart would be that worried so that should tell kmart something. You can be rich or poor people will shop to what near them as long as they are treated fair don’t have to wait 30 min to check out because you only have 1 cashier and having a nice clean organized zoned store and stuff just thrown on a shelf looking like a flea market. You will have my attention for sure. These are just my thoughts on everything you can hit delete or you can read it. If one thing comes from this just remember customers are what makes your business alive without them you would close your doors treat them right. Reply back to some of the maybe all of the complaints and even the ones from employees or x employees I’m sure 90% of them are telling the truth. All this bad reviews hurts you can start by winning back the customers who took the time out to email you with an issue most people just want you to know that they were done wrong and just want to be heard and not brushed under the rug. Thank you for your time and good luck with the success of your long lived company I hope to see family dollar around for many years to come but fear I won’t.
Good morning to the Family Dollar staff;
This message is let you know that I always purchase bottles of water at your store. On your bottles they have recycle and they have five cent refund. I guess you don’t know
what the word refund means. I have over one hundred bottles from your company and I took them to the various supermarkets who recycle bottles, each one of the supermarket recycling machines refused your bottles (Family Dollar). I took them to the Family Dollar on Dumont Avenue, Brooklyn, NY store and they said that they do not recycle bottles. If your company dont recycle bottles, and the supermarket dont accept your company’s bottles, what do you want us, customers, faithful customers to do?
I took the bottles back to your store on Dumont Avenue, and they took the sixty-six bottles and they did not give me a refund, I was ashamed and very surprised at your company. Customers should be treated fairly and be satisfied with even the bottles they are returning. Shame on you Family Dollar!!!!!. If your policy dont change on refunding bottles, I will discontinue purchasing water from your company and I will discourage my friends in buying your water. I am very sorry it comes to that that’s the way I am feeling right now. Thank you! I hope my message help your company to do something to make the customers happy/satisfy. Have a good day!
This is a complaint about a Long Prairie, MN Family dollar employee and her name is
Paula. I’ve been living here for 3yrs so i usually go to that store for groceries n etc.. she
doesnt greet some customers esp. tan/dark colored people and she has this mood that pisses me off. i definitly think she’s a racist amd something has to be done before
someone meaner than her does. She needs a customer service training if she wants to continue to work there.
My daughter has worked at Family Dollar for 14 months. She was hired my David, great kid, great manager! He left due to an employee who was causing drama and strife between her fellow employees making everyone miserable. (He should have fired her instead) The next girl in line to be manager did not get the job because the drama queen made allegations against her so she could get the job and of course fire the assistant manager. Then there was my daughter left, she stayed and endured abuse for the past 7 months because the manager wants her gone to hire her own friends. In the past 7 months my daughter has worked every holiday, every weekend, weeks with no days off, had to quit college because of refusal to work around her hours, refusal to work with her hours for paid daycare. If an employee needs a day off they get the exact opposite of their request because of passive aggressiveness. She has been verbally threatened, made to work long 12 hour shifts alone! Asked to do things against store policy, forced to work her days off, had her schedule changed daily (to fit around her managers life). My daughter has seen fellow employees set up for money missing that just happens to be registers that the manager was on. She even accused another manager who was doing her a favor by helping her store when they were short staff of stealing cigarettes in attempt to get him fired!!!! She is abusive, gossips about her employees and needs to be removed from her position! Finally my daughter has had enough, this is a girl who has never called in, worked while sick, came in every time she was asked ( except when she tried to get her to come in during my daughter son’s birthday party that she knew was going on!) so she puts in her 2 week notice and is told to turn in her keys (after she works her shift today because it’s Saturday night) this is inexcusable behavior and needs to be investigated but not by your district manager because he isn’t doing anything about it for some unknown reason. (Might want to check on that too!) Quannah Owens, BSBA Management and Human Resources, Miami, Oklahoma
This message is for any possible future employees of family dollar..My son benjiman has managed his family dollar store for 2 consecutive years with extraordinary numbers in every aspect of store managent. He has worked from 60 to 80 he’s a week for just as long for a salary that calculates to around $8 per hour. Having pride in his store and his accomplishments in the past years he has worked so many hours due to minimal budgets given for employees. Recently he was told by corporate that he had to again cut his budget and release an employee which he did .Fallowing his termination this employee felt that he needed to retaliate against my son.He subsequently sent an e-mail to family dollar corporate and accused my son of doing drugs in which corporate instead of chalking up as disgruntled employee they felt they needed to request a drug test from their exceptional employee without even as much as an investigation or even an inquery to the value of this persons trustworthiness..over the past years my son has more than proven he is a trusted and valuable employee..In conclusion my son who is drug free felt so devalued and mistreated by the same company he worked so hard to please every single day that he decided his only choice was to resighn from his managers position. I am only posting so that any persons that might be thinking about a career at family dollar can have a perspective of the loyalty they have to their MANAGERS…While I am very proud of the job he did for them I am disappointed that he worked so hard for so little respect. Sometimes its not whether you you should go along and take the test and get on with it but whether you should stick up for yourself when being completely judged and prosecuted.. I know no one from corporate ever reads these but I sincerely hope they start because they lost a great leader …oh p.s. he already got new management job at Burlington for another 10k more than family dollar.
I was shopping at your Newark, NJ store #4530 and a lady ringing me up rung up 3 body washes instead of 2 that I was purchasing. I kindly told her that there was a mistake and one needed to be voided because 3 rung up. She kept insisting that the receipt was right. After me showing her several times where the items appeared, she kept telling me that it was voided. I again told her that it was not a void I was charged for the item now showing her again 3 times the item being rung instead of 2. She then rudely snatched the receipt out of my hand to look at it and then proceeded to tell me in her exact words “if you shut up i will fix”. First of all, she barely spoke English, can barely read it as I see, and is telling a customer to shut up and that what they are reading on the receipt is not right. I have never in my 10+ years of retail experience have ever had the nerve to tell a customer to shut up. As a customer spending my hard earned money have a right to look at my receipt and be charged what I am supposed to be charged for what I buy. This is the most despicable store I have ever been in. Another time, the same cashier left a alarm on a pair of PJ’s I bought and I bring it back with a receipt and she refused at first to honor I bought it until another cashier remembered me buying it amongst other things and acknowledged I did buy it. Please stop hiring this uneducated, rude, no manners having people. It makes your stores look bad and very unprofessional. I shop frequently in your stores and after this experience I don’t think I ever want it shop at your stores again.
the only thing I have to say about the employees from Family Dollar all of them have a really bad mood in Orange Cove California Family Dollar I think they should fire them take them out whatever because people are going to stop going to that Family Dollar just because of them
Maybe they should use Undercover Boss so they can see how they actually treat customers.
I recently visited the Family Dollar store on Southeast 46 street in Oklahoma City Oklahoma today at 6 PM and I was treated very very poorly I was waiting in line for about 25 minutes and then the lady at behind the cash register as signaled to women behind me to go in front of me and be checked out and I’m pretty sure it’s because I’m white I spend a lot of money Family Dollar and I think that it is crap that I was treated like this in something you could be done about it when I stated my concern with what was going on both of the ladies did nothing and said nothing to me ignored me like I was not there unless something is done about this I will never shop at Family Dollar again please respond thank you for your time
After reading these comments, I am not suprised that the clerks at the Valley City, ND store are surly or that the email and phone customer service is nonexistent. Apparently this is just the way it is done at Family Dollar.
My experience is that I contacted FD through their website to ask them to re-stock a favorite tea that I’d bought for years but which was not on the shelves. I received a nice email from Chad Tolsma saying that they would re-stock the tea if I still had the box, and even asking if there were anything else I used to buy at FD and would like to get again. He didn’t say how my having the box would help – e.g. should I send or take it somewhere, give them info from it, etc.? I emailed back to ask and did not receive a reply. I tried replying several more times and eventually emailed again through the website, but this time I received no response at all.
I’ve tried phone support, but “We will call you back” apparently means the same thing as “Don’t call us, we’ll call you.” No response there either, and no way to talk to anyone. I will just have to buy my tea online, since the only tea FD has now is Lipton, which every other store also has and which tastes like cardboard.
I just found a typo in my message – “suprised” for “surprised.” I would be grateful if the moderator would correct the typo and delete this “reply,” since I see no way to edit the message. Thanks!
so…. the shop lifters are stealing 1000’s of dollar’s worth of merchandise every day and Family Dollar targets it’s own employee’s for thief. Women wearing huge purses slung over their shoulder makes it real convenient to steal merchandise…. I feel threatened by the fact Family Dollar/over the phone security has done nothing to stop shop lifters who have been running out the door loaded down with merchandise (with their pants down to their knees of course like some stupid idiots)… dashing across the parking lot to a get-a-way car…. This is no joke….I could be killed by one of these jerks.
I was shopping at ur lucasville ohio store.my daughter who is 2 years old picked out a toy she wanted(bubbles) and she had opened the package but as i went to checkout a worker named amanda looked at my child and its stealing if u havent paid for it when u open it.i was quite pissed because i had put the empty pakage on the counter to b scanned.i was humiliated n so was my child.i said i want to speak to a mamager and this amanda lady said she is one.i think u need to find nicer emplyees.and one that dont use bad language…..
I brought half gallon of milk from one of your stores in Greenville nc on sunday may 11th and it was spoil the experation date may 15th all i wanted to do was replace it for another one the mananger on tuesday may 13th told me he wouldn’t replace it for me because i could have had the milk for 30 day and that couldn’t be. I’m disable and don’t have the money to give away like that. tried to return it that morning, The store in on memorial drive. #please make this right. I really don’t wont to start a facebook post on this matter Thanks for your cooraporation. XXXXX Dickinson AVE. Greenville nc, 27834 is my addresss.[252]751-XXXXX
Family!Dollar!Stores!ACCEPT!Manufacturer!and!Family!Dollar!issued!coupons!including: • Printed(Coupons • Internet(Coupons • Mobile(Coupons !
Family!Dollar!Stores!ACCEPT!Manufacturer!and!Family!Dollar!issued!coupons!that!meet!these!
requirements: • Only(ONE(Manufacturer(coupon(and(ONE(Family(Dollar(coupon(can(be(used(per(ITEM(in(a(
transaction.( • Duplicate(coupons(in(one(transaction(are(accepted(as(long(as(there(is(an(item(purchased(for(
each(coupon. • All(Family(Dollar(coupons(must(have(a(scannable(barcode(or(valid(promotion(code. • Printed(coupons(must(be(original((no(photocopies)(and(have(a(printed(expiration(date. • Internet(coupons(may(either(be(in(black(and(white(or(color(and(must(be(legible(and(read(“Family(
Dollar”(or(“Manufacturer(Coupon”. • Mobile(coupons(must(have(a(valid(promotion(code. (
Please!note: • Coupons(can(be(redeemed(only(for(items(that(are(described(on(the(coupon.(The(copy(on(the(
coupon(dictates(which(items(are(to(be(included(in(the(offer,(not(the(image(of(what(is(shown(on(
the(coupon. • Coupons(can(be(redeemed(if(the(value(of(the(coupon(is(greater(than(the(price(of(the(item.(In(this(
case,(the(value(of(the(coupon(will(be(discounted(to(match(the(price(of(the(item.( • Family(Dollar($5(off($25(coupon(is(accepted(as(long(as(the(net(purchase,(AFTER(all(other(offers,(
coupons(and/or(discounts(have(been(applied(is($25(or(more. • Coupons(are(acceptable(for(use(on(sale(or(clearance(items. (
Family!Dollar!does!NOT!ACCEPT!coupons!that: • Are(from(other(retailers. • Are(expired. • Are(in(home((internet)(printed(“Free(Item”(coupons(that(do(not(require(a(purchase.(( • Are(manufacturer(coupons(that(do(not(have(a(“remit(to”(address(on(the(coupon. • Are(bottle(caps. (
Please!note: • Competitor(coupons(are(not(matched.
THIS IS YOUR COUPON POLICY:
All stores should be aware of this policy and trained as such.
Miami Florida STORE #3829
I’ve attended this store for years since I was a little girl and I’ve watched this store front store go from a place of cleanliness and professionalism to an unorganized place of light controlled management and complaints. According to the police officers in the area this store front Family Dollar store exemplifies what a store should not be.
Costumer Service is key to any establishment and I asked for a product in hopes that I would receive assistance I finally spoke to someone and I was told by a young lady there “well I am not sure of it and sorry look over there” she flung her hand to the back of the store and walked off.
I approached the front of the store in an attempted to make my purchase. No one whore a name tag. I explained to the front cashier that I had a few coupons that I wanted to use (total of 4). She said before I could complete my sentence “only one coupon.” I explained to her that they were manufactured coupons for the products sold here at the store. She looked at me and proceeded to yelled across to the next cashier in the line next to where I stood and asked her about the coupons while she was attending to another customer, the next cashier turned in a puzzled look and approached the next employee and asked the same question .I stood there witnessing her ask five of her co-workers about the coupons that no one was able to assist her with. After about two-minutes my cashier then yelled to the back for “NOEL” the manager. He came up to the front as I was placing all my items on the counter Noel then approaches the counter. My cashier at that time went to explain to him the situation. Noel then turned to me and said well do you have this and do you have that (pointing at the coupon pictures looking in my basket on the counter his tone was very sharp rude and very aggressively. I said yes these are manufactured coupons and they work for the items I have here. Can you wait for me to place everything on the counter” My tone was very subtle and surprised, but I did not respond to how nasty his tone of voice was. Noel then started to project his voice even louder and said well look if you don’t have this stuff I’m not giving it to you this is my store and I say what coupons we use” I stood there in disbelief of his tone, attitude and body language as if I didn’t know how the coupons where applied. As I placed the last heavy item onto the counter Noel said “Don’t throw anything on my counter” I looked up at him again and said I didn’t throw anything, do you want me to throw something? At that time I was disgusted with his attitude. I never put forth any effort to throw anything at him and I never did. The 1 gallon liquid washing soap was extremely heavy by the time I picked it up to place onto the counter I was already exhausted with the previous bags I held for a course of 2 hours from stores I already purchased walking around the shopping center. Noel then took my coupons and flung them at me while still in his hand yelling and saying to get out of his store. I said no I’m not leaving I’m calling the police. Noel said I don’t care “call who you want” Noel then stepped up to the edge of the counter and held the coupons up to my face attempting to drop them on the floor demanding me to leave I pushed his arm forward to remove it from being so close to my face . I then reached in my purse and called the police. Noel paged the security system and I stood there until the police officers showed up. I showed not one sign force or displayed any attitude both officers showed up right away. The police officer spoke to Noel first and then asked me to come outside to speak to him. I gave a very detailed description of what took place and he stood and looked at me shaking his head and said “I believe everything you say because we get calls all the time about this guy Noel. Officer Fernandez also suggest that I call the corporate office and make a report, the officer asked me if I left anything in the store and I said ‘yes my coupons where left behind.” As I waited outside I notice the second officer that I called approached the store and he so happened to the on duty supervisor who I also explained everything to as well he then turned to Officer Fernandez and gave him a look of disgust as he exited the store. Stating the same thing about store # 3829 he explained to me that the store is owned by a private owner and they can’t make them do anything. Both officers stated that this had not been the first time they received a call for this Managers behavior and rudeness and suggested that I contact the Cooperate office and “B.B.B” to make a compliant. My attorney is also now working to look further into this situation to assure that Family Dollar Corporation is held accountable for the actions of their employees. This has been an ongoing thing and there is no reason why he should be allowed to enter into another Family Dollar as Manger or crew member until he is grounded and knowledgeable in policies, procedures, and customer service. His behavior was unacceptable and uncalled for. The stores Staff needs training in policy and procedure customer service and should have store identification on at all times including the mangers and shift leaders. This stores cleanliness is also horrendous. Store items were not labeled with prices. Merchandise was located on the floor viewable upon to customers upon entry in the store. I had the worst experience in store #3829 located in Miami Florida than I ever had. This use to be my childhood local store but I will not purchase anything from this store until I see a change in Management and customer care.
March 12, 2014
Attn:
Concerned Party and the following
Sharon Davis (no phone available)
April Bragg Ph 704-708-1602. Fax 704-814-4181
Mary Lira Ph 704-708-1984
Lorraine Cyr Ph 704-708-1967
Family Dollar Ph …… Fax 704-814-4119
Good Evening all
Many times I have called and left messages and email to April Bragg, Mary Lira and Lorraine Cyr, and many email to Sharon Davis as I have no contact phone of her.
We had closed on the above Store on October 23,2013.
At Closing we paid Insurance Premium of $6153.00 which has not been reimbursed.
For the month of May we have not received the Rent as of today.
I have checked with the bank (First National Bank, Columbus TX. Shalor Townzen Ph 979-942-1670 / 979-732-2003 ) if they got the check and they have not.
The check comes to my PO Box 2143, Cypress TX 77410 and I have requested many times to be paid via ACH through our bank.
So I am very kindly requesting to help me in resolving the issues pending since the last 7 months.
The rent check can be sent via ACH to:- for this month if not possible for a direct deposit please overnight the check to the bank Att: Shalor Townzen
For Deposit in the account of:-
JABBAR INVESTMENTS LLC
Routing No 113104880
Account No 1500135
First National Bank, Columbus TX
Very Kindly Yours
Mansur Hussain
Jabbar Investments LLC
Mansur Hussian
HUTAIB USA
PO BOX 2143
CYPRESS, TX 77410-2143
Phone 832-877-9786 – Fax 832-529-4145
Real Estate – Investments – Business Services
this is a complaint about total disrespect and treatment of me “the customer” by multiple employees of family dollar store #06879 in Omaha,ne. this just happened last nite I arrive at FD with my merchandise I bought hours earlier with my receipt to return it cuz it literally fell apart in my hand ,it was a lazer pointer for my dog and me to play,the first cashier starts to do my return but decides its break time and stops helping me and sends me to other register the wo an at the second register looks at it and says”you gotta be XXXXXin kidding me a dollar” and rolls her eyes at me.i pay it no mind cuz this is the customer servise ive lernd to deal with at my neighbor hood FD.as she returns my $1.07 I tell her im going the get one of the computer mouses to our left and would like her to unlock it from the rack for me.Eyes roll again but no response to my request so I wait by the items for assistance..and wait..and wait..she checks out and chit chats with customers in line looks directly at me and goes over to other side of store to stock shelves.i begin to get a little upset but say nothing after almost 20 min.of waiting with not one “can I help you” I just grab one I don’t really want but is unlockedand continue shoping but decide
no this is wrong I don’t even wantthis one and she can do her damn job I put it down on shelf and go backto the register and say I would like to get one of those computer mouse over there she then says”no I don’t think so didn’t you already get one”i tell her ya the wrong one and I want this one.she asks were is the other one I tell her on that shelf back there.she then says”ya I doubt it we’ll see about that” call other guy back from break and yells “come take care of these customers and ima take care of this fool rite here” after the store laughs she comes over to were im standing and again yells”weres the other mouse!what ya do with it!”as she looks me up,down,and around for the comical enjoyment of the store.i tell her back there and point .with hand on hip and neck she says “hum,we’ll see about that”i follow her down isle and ask are you accusing me of something? she ssys maybe- but you seem to be guilty of something allrite.so after she finds it on shelf were I said it was she tells me “go wait up there somemore” I tell her this place has the worse customer service ever and she tells me”well now you get no service…bye”and points to the door. I leave after ahalf hour of waiting being lauged at and publicly slandered with nothing. typical here I say and leave
The store in Worland, WY is so filthy it’s disgusting. And I don’t mean just cluttered, though it’s that too. It doesn’t look like the floor has ever been swept or mopped and I can’t imagine how the clerks find room to stand behind the counter with merchandise and trash stacked in there. Actually the whole store has merchandise and trash scattered everywhere. I tried to shop there today and couldn’t get up and down the aisles because stuff was spilled or merchandise wasn’t put up. The cooler hasn’t ever been cleaned either, from the looks of it. Even though we have almost no shopping here, I won’t be going back in there again until the place is cleaned up. This is a commercial business. I think if the fire dept ever went in there, they’d close the place.
I was shopping in your Family Dollar located in Essex Center, Vermont.
It was just my 4 year old Daughter & myself. My 4 year loves to shop w/me and when we do run errands and shop, I always give her a little list of items she needs to help me look for. First of all, when we walked in we were not greeted at all. The man who was working and who was in charge was very cold and unwelcoming. So, right from the get-go I just did not have a good vibe, just by the way he didn’t interact with us period. Coming from a family of business owners, just a simple greeting can make a huge difference for the customer. As we went on to shop, my four-year-old with grabbed the items I asked her to grab, bring them to me, put them in the car etc. I was very proud of her, she was doing a wonderful job while we were in the store. As anyone with a four-year-old or small child knows, shopping can be quite a task when you have your little ones come along. Since she was doing such a great job & being such a good helper, I told her that she could pick out one inexpensive item in the toy aisle. When we got near the toy aisle, I was looking at items in the next aisle over and I told her that she could go in the toy aisle, look at all the different choices and figure out what it was that she wanted to get and then to come get me in the next aisle over. Well, as I was looking at things in the aisle I was in, she would come back and forth from the toy aisle to the aisle that I was in to show me different choices that she was looking at and thinking of getting. She came over showing me a red sun hat that was in the toy aisle, she also showed me a couple different toys, etc. I could tell she was very, happy and excited and we were almost on our way to check out and be done. When I finished up in the aisle I was in, I walked right to the toy aisle she was in & told her to make her selection so we could go. She finally chose what she wanted to get and put anything that she had touched & looked at back and it’s an original spot and then we went on our way heading to the check out. On the way to the check out we stopped at one of the aisles close by and we wanted to look at the, “As Seen On T.V.” Items that were being displayed in that aisle when I spotted what I would describe as, decorative, wooden, treasure chests that you can store stuff in. I asked my daughter to take one out and open it up for me, so I could see how much room was inside because I was thinking of possibly buying this item. No sooner did my daughter open it up did we hear a man’s voice yell, “HEY MA’AM!!”….. Startled, my daughter jumped back in fear and I was taken aback and my daughter ran back, behind my leg to hide because she was so startled and then the man continued to yell in a very, angry and aggressive tone, “YOU NEED TO CONTROL YOUR KID!! ALL I’VE SEEN HER DO IS TOUCH THINGS, PICK THEM UP, SHE WAS LIKE A TORNADO IN THE TOY AISLE, TOUCHING EVERY, LITTLE, LAST, TOY IN THERE, WHILE YOU WERE IN A TOTALLY DIFFERENT AISLE!!” Then he grabs the wooden treasure chest we were looking at and were possibly going to purchase and slams it back onto the shelf and says, “SHE SHOULDN’T BE TOUCHING THINGS LIKE THIS!!” And as soon as I started to talk to him, he put his hands up and said, “I don’t have time for this, I have a customer at the register and walked away….. I then comforted my daughter who is in tears and terrified & as I walked around the corner to the check out, I saw the same man, complaining about my daughter and me to the customer he was ringing up!! He was saying, “THIS WOMAN AND HER BRAT, THAT’S WHY IT TOOK ME A MINUTE TO GET TO THE REGISTER..” And as he was saying that, he then spotted me and realized I had overheard him and he immediately stopped what he was saying and got really quiet!! I was humiliated, hurt, angry and appalled especially, that he was telling another customer about it!! How unprofessional!!!
This man did not have any name tag on his shirt and did not have the work logo on it, it was just a plain, red, shirt. If I hadn’t needed all of my items that I had in the cart, I would’ve just taken my daughter, left all the items there and walked out!!! Me writing up this post in here is my first step. I will continue to take step after step until I get some feedback on this and I’m not going to rest until the situation is address and taken care of!! My Daughter is very very upset over this, even 24 hours later she is still talking about it, telling me that, she “never, ever wants us to go into that scary store, ever again with the mean, scary man!” I am beyond disgusted over this and upset!! I am a long-time customer since that store was put in that complex. I shop that particular Family Dollar every week, sometimes a couple times a week. Unless and until this is taking care of, I don’t think I can return to that location or any Family Dollar for that matter. It’s very unfortunate because I’ve always enjoyed shopping in your stores. This man working is one of the most unprofessional and cruel people I have ever come across, anywhere that I’ve shopped.
I am expecting and will appreciate prompt attention on this matter!
If not I will figure out what the next steps will be to take to have this situation addressed! Employees and managers cannot go around verbally and mentally abusing customers like that.
Thank you & I look forward to hearing back from somebody ASAP!
Sarah K.
I really don’t believe anyone read these post.
I was recently shopping in your store in Ft. Lupton, Colorado. I picked up an item that was marked $1.00. When I got to the check stand it rang up $3.00. I told the clerk (who is new) She went back to check it out. Turns out it was stocked in the wrong place, When she asked the other person she was working with she replied the other new employee must of stocked it wrong. She said I should be comparing the ups codes to the item I am buying. #1 If all shoppers had to compare every item they bought they would not get any shopping done. #2 I am a retired store manager and we would never been allow to treat a customer that way. I will not shop in your store again. This is not the first time I have had a problem with your store policies.
Barb Duncan
BranchwaterrXXXXX@AOL..com
To whom it may concern: I live in Big Sandy Tennessee. You are in the process of building a new store here. I am very interested in applying for a position at this store but am not able to find a store number yet. Please send a reply back on how I should apply.I would greatly appreciate it. Thank you very much, from hopefully a future employee, Elizabeth Watson
Hi I was in the family Dollar in Plainville CT the General Manager There never says hi how are you today very rude and unproffesonal and if I did that at my job I would be fired im a manager at my job and I feel like this is crazy how she is running a store like that and there was a problem I went to check out with my boyfriend and he put the chip in the bag and I was going to pay and she was like very rude you need to put that back I have to scan that and he was like my girlfriend is going to pay she said rude that I have to scan I would be happy if she said it nicely but she didn’t and he told her he hopes she has a good day she replied back not you now if I said that to a customer at my job I wouldn’t have my job so I don’t think she should it should be looked into ASAP
I’m a business owner out in Springfield, OH and I use the family dollar at 1857 S Limestone st. 45506. I’ve dealt with one of the most unprofessional, rude, and lazy “managers” from this store the past 3 times I’ve been there. Her name is Shannon. She literally just walked away from the register when I was trying to buy a pre paid card from y’all for one of my customers. I seriously have no idea how she managed to get the position she has right now.
I went to the family dollar on North Tryon near Tisuns beauty supply store to pick up some bandaids because I cut myself pretty badly and needed more. I pulled to the store at 8:55pm and the young lady who saw my car pull up ran over to the door and locked it. I proceeded to the door hoping they would understand that I just needed bandaids. At that point a gentleman came to the door and said “we are closed” I replied back I only need bandaids and it’s not yet 9:00.” He laughed and responded “yea but we are still closed”. I myself work in customer service and I’m also a manager at in my line of business. And I believe that if the store doesn’t close until 9 pm then the doors should remain unlocked until that time. I am very upset that I wasn’t able to get what I needed and that the customer service was so bad. I do understand that your employees may work hard and may be ready to go home but the store hours clearly state the closing time to be 9 pm and this should have been honored at the time.
this is to let you know I want to do complainyo in fort Lauderdale fl the a Store#08315 the address is 2789 David blvd fort Lauderdale fl telephones number 954- 581-5781 the time 19:54:15 your supervisor it was on the phone care less what she was doing on the register will no respect for a customer I think the ID number is 08315 you gotta do something about it
Ever since the previous store manager has moved on,store #00468 has been so unorganized and rude to the customers. From the new storemanager to new associates. They are so gutter and ghetto. I have been a loyal customer at this store for almost 8 years and it sickens me that as a black female shopper, I have to witness some mindlesscrap.Mayybesomeone from your office need to come down and see for themselves, period. Thank you.
Family Dollar is the most inappropriate, and unprofessional business I have ever worked for. Our manager, and regional manager at the Eufaula Alabama store, are extremely unprofessional. Our manager has stolen money out of each and everyones register, and proceeded to right everyone up for it, she accused an employee of having the potential to poison people, made up an outlandish story about this employees boyfriend and contacted his boss at his job and got him fired, then asked a police officer to do a background check on her, which the police officer appropriately informed her of this. She lied, about this employees hours, said she she was demoted, so her insurance would be droped. The regional manager of this store is aware of all of this, as I was told by HR to reach out to him, and he has fully sided with the manager, never even asked one employee any questions about the actions going on with this manager. She called out the night befor a holiday and went home with the store money and left us with no money on a holiday. Our regional manager was contacted, he contacted his manager, TEresa, and they rewarded this woman by sending her to a brand new family dollar, after she made an absolute disaster of our store. Our new manager is no better, she is in a relationship with an employee and the two of them, had a nice meeting with our regional manager and lied about an assistant manager to get her fired, after the man she is in a relationship with, is on camera stealing cigarrettes, and she never told the regional manager this. Family Dollar couldn’t care less. They are an absolute abomination of a corporation.
Store number : 7603
Family Dollar Legal Consultant,
I am considering other avenues of justice such as a civil suite against the corporation; I have not been contacted; the manager in which this is all concerning has not been notified or reprimanded. April Patton, the manager of the Family Dollar in Clay City, KY store number : 7603
This woman has falsely accused me of stealing items twice. (April Patton) After which she refused to share store and contact information regarding the organization. After the second time of this ridiculous behavior; the police arrived, in which she said I was trespassing; at that point she revealed the proper information while feeding the local police a couple ‘flat out lies’…. as a result; I am no longer allowed to shop at this location… as though I would ever feel the need to step foot on Family Dollar’s property again. Again, all of this is a result of an angry manager (April Patton) who had a adolescent crush on me which was furthest from mutual. I don’t steal, and of all things after stepping one foot into the store (literally one foot; proof on video) she accused me of stealing a pregnancy test which must have been the first thing she could think of because I was at least 10 feet from any item in the store; The injustice of this matter is that this manager is still able to create a situation and public commotion/ slander in this small town store.
This defamation of character created by the publicity and the social media shortly after the second incident has pushed me to contact my lawyer about this managers actions; who has informed me this is, no doubt, a serious situation in which should be treated in that manner.
Steven Jefferson
859-595-XXXXX
stevenjeffeXXXXX@live.com
Store number : 7603
Falsely accused of stealing items twice by the manager of this store ( April Patton) After which she refused to share store and contact information regarding the organization. After the second time of this ridiculous behavior; the police arrived, in which she said I was trespassing; at that point she revealed the proper information while feeding the local police a couple ‘flat out lies’…. as a result; I am no longer allowed to shop at this location… as though I would ever feel the need to step foot on Family Dollar’s property again. Again, all of this is a result of an angry manager (April Patton) who had a adolescent crush on me which was furthest from mutual. I have never stolen an item in my life; yet this manager is still able to create a situation and public commotion basically slander in this small town.
I was at the Family Dollar Store at 465 Havana St Aurora,CO 80010 on Store #09159 on 4/9/14 (time) 11:26:49. I went to this store because I was looking for items to wear after my surgeries, which I have to have 3 of them. Two on both eyes and a major one on my hip. I asked a young lady to help me find an item (ladies under shirt in black)and explained to the young lady that I could not see. The young lady told me “that she could not help me and that I should have brought someone with me that could help me see”! I called her over to me because I did not want to holler out what I had to say, which was ” you should not talk to customers like that who ask you for help”. Her reply was “she did not care she had to go check her customers out”.
I did find some of what I needed and went to the check stand to check out. The same young lady started to ring me up. As she was doing this she bald up the items and started putting them in the bag. I kindly told her that I would take the hangers off and she could ring them up; take the security tag off and I would fold them and put them in the bag if she would give me the bag.
At this time there were 5 people behind me which 3 were together (2 children and a man) who were together and 2 young women. The lady that was checking me out kept talking to a child behind the register with her in Spanish about me. I them asked to speak with the manager because I was being rushed,treated and talked to real disrespectful.
I was told by the young woman that she was the manager and that I needed to hurry up she had a line. I stated again that I was blind and cripple and apologized to her and the customers behind. By this time a young man walked in the store and heard what was being said to me and told the young lady she did not have to speak to me in that manner.
I apologized again and asked the young lady her name. She stated if I could read her name was on the badge she had on which I read it and it said Gabby. At this time Gabby told me to get out of her store or she would call the police on me. The customers told her (Gabby) she was wrong that she should not talk to me and treat me the way she was doing and that they did not mind waiting.
I paid for my items which after getting home found out she had over charged me for some of the items that were on sale. I am very upset almost fell down trying to get my cane out of the buggy to leave the store. I have never been treated this bad at a Family dollar store since they opened here in Colorado and understand that sometimes the workers are tired and take a lot off of some customers.
I can truthfully say I did nothing to warrant this behavior from Gabby and will not be shopping at the Family Dollar Store ever again. I am taking this to a higher level The American Disability Association, Civil Rights and to my lawyer. This is not a threat I’m only doing this because I don’t want any one else to go through what I went through disabled or not.
In closing please roll the cameras so you can see what took place and I have witnesses.
Marjorie Lott
Hello Mr. Levine,
Is it mandatory to treat all your employees as a thief? It sure looks like it. Everyone (supervisors) responsible for district 370 sure makes it looks like it! By the way it’s Brooklyn ny. The Pm is so disrespectful and immature. He goes around slandering store managers and assistant managers with his favorite set of managers not knowing that these same managers are passing on the word to their best friends and the chain goes on and on until it reaches back to the victim. Is this truly professional? If the CEO HOWARD LEVINE do not step up heis going to lose a lot to law suits that could be prevented. Talking deal like this and making employees uncomfortable to work and feeling stress to work is defamation of CHARACTER! HELLO! DISTRICT 340 needs to discipline their DM AND PM AND CERTAIN STORE MANAGERS THAT GO AROUND AND TRASH TALK EMPLOYEES. I am pretty sure the same person who signs the regular employee checks is the same one that signs the DM and pm checks! What does that mean? You guys are employees too! Sorry asses! I’m not even going to stoop to you guys level and put you name out there. When Mr Levine gets this you will know yourselves! Shame on you! Oh yea they take co managers for slaves. Work five days for 30 hours not 35 has promises, with one employee (cashier) then manager has to pack out, back up cashier, recover, sweep entire store and they want them to mop store twice! Lmao then if the store close at 10 you better be out by 1030.
RATS AND RODENTS IN NAVARRE FLORIDA STORE #5693 FAMILY DOLLAR STORE
I experienced 3 rats running past me in the Navarre Store It was not small rat it was very huge .I contacted the district manger AMANDA She cursed me out rather then listen to my complaint Her attitude is VERY NASTY .She is not a good representation of customer service for family dollar She is rude and very racist The Health dept. needs to shut the store down and She needs to be replaced.I have been a family dollar cusyomer for years I am extremely disgusted Something needs to be done about her and The Rat issue in this store this isa public health hazzard and its disgusting!!!!!I HOPE THE CEO HOWARD R. LEVINE READS THIS AND LOOKS INTO CLEANING UP HIS STORE IN NAVARRE FLORIDA AND REPLACE THAT DM SHE IS RUDE AND NASTY TO THE PUBLIC.
I live in Amarillo Texas and we have a new Family Dollar that has just opened up last year. The store is nice and employees are curtious. My problem and pretty much the neighborhood would like to know why is your security lights and sirens constantly going off! Every day and night that damn thing goes off..and never stops! Please have someone look into his matteer i would appreiste t.
Colerain Ave (mt. airy) ~ Cincinnati, Ohio 45239
I am sick of going into the family dollar close to my job. Everytime I go in there, the workers are talking trash about the store manager. About other co-workers. About the DM. All the curse words used to describe them is sick! There are customers in the store at the times of their rants! If they don’t like the job, they should get a new one. Not make all of us, your customers, feel embarassed or have to listen to this kind of talk. I work in the same plaza with FD and now will get into my car and drive to get a soda or whatever I wanted from there. Just so I don’t have to hear all the crap! I’m so over it!! They only do this when the store manager is gone.
I was visiting florida for the first time and went into the family dollar on silver star rd store 2849. As I shopped there was an employee working in the store with slides on her feet I could not believe my eyes I have shopped with family dollars for years and have never seen someone like the she didn’t even look clean. I asked the cashier was was she dressed like that and all she could say is that the new store manager and shake her head. I than asked do she always come to work like that and she said today is her first day this was crazy to me and it was a Sunday when everyone is shopping. Its A Share How Family Dollar Allow This.
I’m contacting your company to complain on one of your assistant manager name Bernard at the store on North Tryon St. He was rude to me and another employee. I think her name is Latisja or something like that. He threatened to punch her in the throat and he was swearing at her in front of customers. He also been having sex in the stock and bathroom while the store has been busy and the other employees had to ring the bell multiple times for his help.
Don’t. They have camera. In the back stock room and i heard the bath room was nastymore proof i would like to know?are u sure ur mad because u lost ur job or something
please could you look into building a store here in Pipestone Mn. there is need for a full dollar store hrer
Please give your customers the courtesy of having the advertised items. If not, at least offer them a rain check. You advertised Sparkle Paper towel 6 rolls for $4,00. After going to several stores I was told that I couldn’t even get a rain check!
I went to the the location 2200 E Veterans mem blvd. where i purchased a can of family dollar disinfectant spray when i made it home put up my products and cleaned up i threw my receipt away. today when i awoke i tried using the disinfectant spray there was no aerosol present. so i attempted to take the can to the store to exchange it and was rudely met by a female associate of yours whom told me it was nothing she could do even though it was evident that the can of spray was full and i wasn’t asking for a refund and only wanted to exchange the merchandise and she ensured me that your company had no such policy. so i simply bought another can of are sol spray and asked her name and she responded angie she had no name tag on. When i made it to the house i called another store and inquired about exchanging the can of spray without a receipt and she said no problem.I want something done about this i am an faithful family dollar shopper cause of the service and helpful prices and merchandise but employees like that who bring their personal lives to work is whats going to hurt your business. She did not handle the situation in a professional manner that is why you have polices in place so that its not personal ……….your company sold me a defective product and employee of yours basically told me so what your loss not ours thats what happens in the back alley of some big city not in a respected market chain professionalism is key and your store on 2200 E memorial failed to show it.i will be telling all of the people in my community about your service and advise them not to visit your stores because you all hustled a hard working guy.Thank you
I’ve shopped at Family Dollar for many years, but that practice just stopped as of yesterday, Feb. 23, 2014. For the last couple of years or so, I’ve noticed changes in my local store here at 2224 S. Jefferson Davis Hwy. in Sanford, N.C. I think all in all, Family Dollar, as a corporation, has become greedy, and I think they should rename their stores something else because I certainly wouldn’t call them “family friendly” anymore. Their prices aren’t any better than most of their competitors ie.Dollar General, Dollar Tree, Walmart, etc, so there’s no reason for me to support them anymore. I used to think they were Christian oriented, but I don’t see any evidence of that anymore. They open on major holidays when other chains who show more respect for “holidays” and their employees, are closed. I can’t see any reason other than the fact that money has become much more important to them than family values. On top of all the other problems I see, I’ve found their employees to be rude now, and with a nonchalant attitude of “you’re just a customer, I don’t care if you need help with merchandise, etc. – that’s your problem”!! I encountered that right after Christmas this year and, most recently, yesterday. So I will drive a few more miles and shop in a store where I see some courtesy from store managers and other employees. Otherwise, I’ll pay more money for the product I need (or maybe I’ll realize I don’t need it at all!) to a “mom and pop” store who knows how to treat their customers!!
Store on ray rd in spring lake, dont have store number since they will not give you a receipt they said printer is broke ok i understand things happen but not for that long that is uncalled for for the last few months its been that way, cash only they said the debit/credit card machine is broke to, and the out door is broke so you have to use the in door to go in and out. store is nasty and some products are on the shelf mixed with other items but its the same item but two different prices, trash on floor, shelves look like when they stock them they just threw it on the shelf, and when you are in the back of store shopping you can hear the cashiers laughing and talking that’s ok but you can hear the whole conversation way back there as if you where standing next to them, but what they are talking about its things they do after work parties etc, they should just send in someone from the main office and act as if they where a customer and they would see how bad this is, I live close to this one and I WILL NOT USE THIS STORE AGAIN, I like family dollar I and my family go to the one in Sanford, if I am in sanford I will use family dollar but since I do not live close to sanford I will find somewhere else to shop I DO NOT WANT To know what you do after work or what party you went to, oh the other thing the employees argue loudly the other point I want to make they had a line with about 8 people in it and a lady was trying to exchange something but she had no receipt thats because they do not give you one so the cashier said he had to call a manger to get a code to do what ever it is he was doing and we asked could they open the other register while they are waiting for that code they needed since two other employees where just standing there talking and they said NO The other register is broke so we left our stuff, I am not waiting in line for the manger to call, they said they cant do any more transactions we would have to just wait, How about NO, I will shop somewhere else where that all this stuff is not broke for months (THE DOOR , DEBIT/CC CARD MACHINE, NO RECEIPT PRINTER BROKE AND STORE IS NASTY ) MAKES you wonder why cash only? and you cant get a receipt ? Whats up with that
Today i went to your Grand opening of your E. Washington st store in indianapolis Indiana. Store #10856. We got up early and stood in line for 45 minutes only to be disappointed when we went in to find a bunch of their grand opening specials were NOT even on the shelvesI I approached the inept manager named penny and all she had was excuses…. i didnt come there to buy excuses. then as i was checking out I was approached by a supposed “District Manager” who offered more excuses than the manager did….. Shame on you family dollarI if your having a grand opening on a certain day…. Have the product in stock. what a shame….. this store is right down the street from me. I will not be back. Instead of training your managers in the art of BS. Try having them produce results!!!!
Family Dollar is building a store on the corner of US 25 and Hawthorne Drive in Georgetown, Kentucky. The surrounding neighborhood does not want this store located at the entrance to our subdivision. Instead of seeking the proper zoning Family Dollar convinced the Georgetown-Scott County Planning Commission to approve their use of this property. This business does not belong there and we don’t want it there. The traffic problems it will cause with an entrance on to Hawthorne Drive are going to be horrible. Someone is going to get hurt and maybe even killed because of this. There is a Family Dollar store located less than 10 miles away. The neighborhood is thinking about suing the city and Family Dollar if construction continues!
The following information has been sent to Family Dollar:
Type: Store Maintenance
First Name: Eric
Last Name: Wilkins
Address: XXXX Davis street
City: Henderson
State: North Carolina
Zip Code: 27536
Phone #: 252 213 XXXXX
E-mail Address: spaceman186000XXXX@hotmail.com
Message: Today,2-11-14 , your Raleigh Rd store manager named Brian Hayes fired Sylvia Felix an eight year long time hard worker at that store. There is not a more honest hard working person than Sylvia Felix. This entire mess is because Sylvia refused his sexual passes and filed a sexual assault case against Brian Hayes . A complaint has been filed and you can expect a law suit over this injustice. Your store manager named Brian Hayes is a total asshole and he and his assistant manager named Donna have both harnessed Sylvia since Brian Hayes became manager. They have continuously under threat of firing forced Sylvia Felix to sign false shortage reports and refused to give her any copies of the reports she was force to sign. Sylvia has been a always on time hard worker there for eight years and their has never been a problem there until this butt head manager named Brian Hayes became manager. Sylvia doesn’t want her job back there. She is a hard honest worker that can get employed elsewhere with the help of friends that know her honesty and integrity. But, Sylvia with help from her friends that know her, rightfully will sue the hell out of Family dollar store for allowing this piece of XXXXX manager to get by with sexual harassment and have her fired because she rightfully filed a complaint. It appears you fired the wrong person. You should be firing Hayes and his assistant manager for fooling around sexually in the back room and standing outside smoking cigarettes and never doing any physical work themselves. Don’t ever say you haven’t been warned about the corruption going on at your Raleigh Road Henderson N C store because now you have. If the Family dollar store policy is to help a corrupt manager such as Brian Hayes sexually harass their employees, then so be it. Family dollar stores deserves to be sued. This email is no threat. It’s nothing compared to the stress Hayes and Donna have put Sylvia Felix through since you people at the Family dollar store allowed this corrupt manager to put Sylvia through all the stress she has endured for the past several months. You can expect to hear more from this situation and expect an email campaign to go out against Family dollar for allowing this mess to continue without investigating the facts. Sylvia Felix’s number 1-919-339-5625 My number Eric Wilkins 1-252-213-5199
On today my children and I went into the store at your Roosevelt Hwy location in Union City. The bleach that we were about to purchase was open and spilled upon my sons sweatshirt he received as a Christmas present. The terrible part is having my children listen to your associate tell me ” I don’t know what to tell you, and the manager is gone for the day.” Wow, I thought to myself customer service at that point had been thrown to the side. Incidents as such should be written up at least if the manager is not in the store but she didn’t even seem to care.
My son is highly upset and I have to explain to him this is not his fault. The products on the shelves should be checked before being placed on the floor. I took pictures of my sons sweater and the open bleach. I also told your associate the open product was on the counter and she didn’t even stop to remove it; she didn’t care. As much as I shop at this store I found that this was a violation against my son and avoid even offering an apology to him was just wrong. For you to have over 8,000 stores I would hope in the future customer service gets better and the products are completely closed for the safety of your staff and customers.
I’m a frequent shopperat the Family Dollar store on Baxter St. in Athens Ga. and I recently had a terrible experience while trying to check out. The cashier, named Natalie, whom is less than curtious was extremly rude and disconnected. She rung my items up with a hand held scanner and she rung several items up to many times. I expressed to Natalie that I thought some of the items were rung up to many times and asked if she could check the computer and the items bagged, she told me she could’nt do that and called another cashier over, Jeffery, whom scanned the computer and said ” yeah you have two of several different items” and as I was trying to explain the issue he told me to shut up and let them handle it. of course I was upset by the rude comment and said excuse me but i’m paying for these items and don’t tell me to shut up only to be told how stupid I looked by Jeffery and Natalie threatend to ” whip my a**” I then left the items which were about $65.00 that Natalie was trying to charge me 89.00 for. I’ve been told that Jeffery works together with Natalie to overcharge customers and pocket the overages. I’m not comfortable shopping at the family dollar anymore, luckily there’s a Dollar General a block away.
Shree,
I am so sorry to hear this, as I work for Family Dollar and I could never imagine myself or any of my co-workers talking to a customer (or anyone for that matter) in that way. My daughter additionally works for Family Dollar in a large city and feels the same as I do. I do hope that you do not hold these two individuals as the prime examples of the company and hope that the company itself has contacted you in regards to this issue. Please don’t think all employees are like this, as I can truly say we are not. I hope this does not keep you from Family Dollar stores as there is a lot to offer. Thank you for making the complaint as that is the only way for the company to keep up with the few bad apples that are out there.
Sincerely
Darci
i shop at the family dollar in bayou la batre Al its very nice very clean and the staff is super nice. What concerns me is the asm/gm have to work hours by their self because they do not have enough payroll to support cashiers to work with them. This is a huge saftey matter if their by their selves all the time more stealing will go on because they cannot watch and run the registers and stock and everything at one time, plus their more likely to get robbed by their selves all the time, you should really raise their payroll and put your employees saftey before saving you more money i believe the store number is store 3189 Thank you for your time and i hope you make a change!
Type: Customer Feedback – Store Related
First Name: Luis
Last Name: Cordero
Address: XXXXX Sunset Canyon Drive
City: Kissimmee
State: Florida
Zip Code: 34758
Phone #: 347-386-XXXXX
E-mail Address: Lou6XXXX@gmail.con
Message: To whom it may concern, On Monday January 27, 2014 me, my 74 year old mother and my aunt arrived at the family dollar store located at 4000 Vine St. Kissimmee FL. The manager “Mr. Washington” observed me while in the company of my family using my iPhone. He aggressively asked me what was I doing! I said to him that I was scanning/ taking a picture of a gillette razor to compare prices. He instructed me like if I was a child not to scan/taking pictures of product/s in this store. He speaking in a confrontational manner said it’s policy not to scan or take pictures of items in this store. I asked him to show me the policy in which he said “I’m a intelligent person and you don’t need to raise your voice”. In return I said I’m also intelligent and I’m not raising my voice. He further continued by not wanting to produce the policy. To prevent and further discussions being that my mother was present during the disagreement I exited the store and contacted family dollar customer service. I must add that in 2013 my daughter, sister and my niece complained to me about Mr. Washington’s aggressive manner he displayed on to them. Why? Because they were good consumers using coupon/s. I filed a complaint on behave of my daughter, and avoided shopping there at store#8485 as a courtesy. I’m 52 years old and I don’t think I should have been spoken to in that manner. I fully understand how my daughter must of felt back then. Thank you for your time.
I was recently travelling through Georgia on Hwy 19 and stopped at a Family Dollar Store #10790 in Leesburg to pick-up a few things. I must give the store manager, Linda Gregory, a super shout out! She greeted me with a hello and a warm smile. She was so friendly and even offered help with directions. She was absolutely wonderful, kind, polite, and professional.
It put to shame our store here in Gaffney, SC which looks like a dump and doesn’t have a manager anywhere near as professional.
Really bad when I shop in the Mohawk store that had no heat! Finally I guess the staff got sick of working like that and refused to open the store and work in there! They got their heat working while I was shopping sat and I overhear the DM telling an employee that she needs to make sure the staff has hats,gloves,heavy coats, and even boots if necessary so the staff will be able to run the store if this issues ever happens again!! Now this coming from a DM , I was just shocked. This company does not put the health and safety of their employees before making their profit for sure!
By the way this was Mohawk Ny my receipt says store #6667 on 90 east main st!! I spoke with some higher up contacts of mine and will be trying to help this staff out with state laws and etc
It is horrible that you family dollar will demote an asm just because their basket size isn’t big enough my fiancé came home tonight and told me he got demoted not because of something he did but because his baskets weren’t big enough the gm had to fight to even keep him on but he will only be getting 3 to 5 hours a wk he hasn’t had any problems he shows up on time and if he’s such he gets a replacement.the customers love him.he has never had a complaint and yet through nothing he has done wrong he is basically fired.this is beyond belief if he can’t find another job I don’t know how long we will have a roof for our 4 young children thank you family dollar your employs sure mean slot to you I can tell and its the Chariton, IA store don’t know the number.
maybe that job is not for him face it
To Whom It May Concern
On the evening of Sunday January 12 i went to a Family Dollar store where i reside in Worcester MA ; store number 09191 117 Gold Star Boulevard Worcester MA 01605. And came across a sight that no parent or store manger would want to see. As i wallked into one of the isles i found a bottle of Pine sol in the shelf with tape around it and a sticky note that read ” Now $2.00 missing cap As is date” I Couldnt belive that a “manager or sales personal would put this bottle in a shelf with no cap just tape and not think if a child were to walk in there and think it was a beverage. I immedially went to the cash register and asked to speak with a manager( manager seemed as if he was in highschool) and i asked him if he saw anything wrong with this bottle. He looked at me and said” no maam” I couldnt believe what i was hearing. Other customers were stunned that i had found this in the shelf. He took it from my hand and said thankyou. I couldnt believe the response i had just gotten or the fact that i felt i was talking to a child. Where is the training and security in the store and proper management to teach our employees the dangerous of having an open container in a shelf. I am truly disgusted and ashmed to have visited a store like this one in my city.
Sincerely
A concern Customer
I am a loyal shopper to your stores I have been pleased until recently on 01/09/2014 when I visited a store on 601 w.70th in Shreveport, la store #1488, I shop at any location that I am close to and this location where some young man with braids was the manager on duty was rude and refused a exchange on some items that I revived for Christmas he treated me and my husband like a common thieves it was embarrassing and very disrespectful way to treat a human mainly a customer who is the reason he has a job in the first place when I asked his name he rudely snatched off his name tags and mumbled curse words.I myself am district leader over a million dollar corporation and if he was one of my employees he would have been fired on the spot! I would like for someone to contact me ASAP my number is 318 200-XXXXX if no one contacts me I will no longer be shopping there.
Family Dollar, your store #1875 that is located on 4518 Edmondson Avenue, Baltimore, MD 21229, does not have any heat; as a customer, you want to walk into a store that is warm, not colder than outside; this is awfull that you have your workers subject to this kind of environment and working without heat in the stores; no wonder your employees are always out on sick leave; I will take further actions when I go back to this store and it does not have any heat; SHAME ON YOU.
Department of labor laws and the code enforcer of your town will back up any building with no heat!! Occupied public buildings need to maintain 65 degrees!! It’s in nys labor laws n reg. if no one seems to be getting the issue resolved call the code enforcer for your town
I was working at store #3598 when I became ill these past few weeks with the flu.. and I have a major lung infection. I’m under doctor’s care. I could not believe the lack of concern of my health the manager shown towards me…She was only concerned about that STORE…. truly unbelievable….I’ve never experienced such disrespect in all my life….I am seeking to speak with human resources about this issue too. Thank god the district manager is transferring me out of that store now.
I think Family Dollar needs to teach their managers a little more about FMLA (Family and Medical Leave Act). When I am ill, I should not be subjected to abuse.
https://www.dol.gov/whd/fmla/
“I had to call off sick on Christmas Eve.. the manager said…”everybody is expected to work today”… I said….”I’M SICK”.. she then says.. “ok, what about tomorrow (Christmas day)….I haven’t seen my son in six years.” Feeling under pressure I said I would come to work. I did in fact go.. feel very very ill.. like the walking dead to be honest. The assistant manager ask me “are you ok?!”… I said no… I’m sick.. very sick, under pressure to be here… I should be home in bed.
A few minutes later.. I was told to count down my register and go back home…. I ‘m still sick.. coughing up mucus.
The moral of the story is….what part of “I’m sick” did my manager not understand?!
She really put alot of pressure on me to work which created even more stress.
you were not sick so if you dont care about your job then quit stop crying
The store in Garden City Michigan is horrible! It is a mini Detroit, you can’t understand any of the cashiers that work there, they all chew gum, snapping it while trying to talk to customers. I was trying to return an item with the receipt and was rudely told that I would not get a full refund as the item was a clearance item. WTF a skateboard is not a Christmas toy, while this was going on another cashier broke into the conversation to ask ” Where dem big bag of chip at”….really you dumb a**? This pregnant cow wants chips while a customer is trying to get a problem resolved?? Great manager skills at this chain of stores. My advice is to keep them in the intercity where they belong! Keep this type of GHETTO store out of my neighborhood. I WILL NEVER GO INTO A FAMILY DOLLAR AGAIN!! Big mistake to walk into the door! Still waiting for a call back from the Corporate office. I notified the local news station here, they love stories about failing stores and poor customer services. Cheap store with employees that could not get hired anywhere else. Joke of a store
To whom it may concern: There continues to be a problem with the manager at the store in Greensburg Ks. store number 8937 manager is Carolyn Eastham, our store has been open for just over a year and in this short amount of time we have had 8 assistant managers quit, due to the rudeness and bullying of this manager . There are customers that refuse to come into the store while she is on duty, look at the sales and you can tell when she is not in the store, the sales double and sometimes triple. All the employees are being mistreated she yells at them, calls them names to other employees, makes customers cry because she is so rude to them. This is not the first complaint that has been filed on this manager, numerous complaints have been filed with the district manager and apparently nothing seems to be getting done. This manager does not do the schedule for 2 weeks at a time and when an employee needs off she basically tells them tuff, (there are things that come up) but how can you schedule any appointments with drs. unless you know your schedule and they sure are not open on sat. The employees have been told that their store is the worst in the district. I really think you need to take a serious look at this manager. You have 2 other assistant managers that are threatening to quit because of this manager. We live in a small community and the word is getting around about the manager and we have people that will drive out of town to do their business because of this manager, and she is having a hard time finding employees because word is getting around how awful she is. I wonder if you really did a good back ground check on her, the rumors are not good from the prior stores that she was at.
I would almost consider this to be a HOSTILE WORK environment, due to the rudeness of this manager.
I am sending this complaint as my daughter is an employee of this store, she is a special needs individual and I am her advocate, the district manager refuses to talk to me when we try to address these issues, I really think there needs to be a major house cleaning from the district manager down. There is an assistant manager who is working at the store now, who is ready to take on the job and would be excellent she is kind, and greets all customers as if they were her friend. She would be a great loss to the company if you let her leave due to the manager that everyone can’t tolerate.
My daughter does not drive so I pick her up every night when she gets off work, we are on a major highway, there is nothing in front of the window where they count the cash, there needs to be some protection there they count the money and anyone in front of the store can see what is going on.
Someone needs to talk to the latest employee that is quitting and all the prior ones and you will find out exactly what she is like, someone needs to check with the customer just last week who left the store crying because of this manager. Then when the manager was confronted about it she called employee and not so kind word or two, (I don’t talk like that so I won’t tell you what she said, but it was very unkind.)
I would recommend that this not be made hard on my daughter who works at the store, unless you want the labor relations people involved for hostile work environment, and the American disabilities association contacted for other help.
Undercover boss should of come to our store, to truly see what we put up with.
THIS MANAGER NEEDS TO GO, AND THE SOONER THE BETTER
You may contact me if you wish at 620-723-XXXXX that is my home number, I don’t get home until 4:30 CST my cell phone number is 620-450-XXXXX or my wife’s number Marcia Unruh at work 620-659-XXXXX she’s there until 4:30 CST, and her cell phone number is 620-770-XXXXX
mind your own business
I was in the clinton hwy store in knoxville tn tonite. i was using coupons on my treseme shampoo . I had my coupon and a family dollar coupon the cashier refused to use both. I told him I didn’t want them then he got very upset and started throwing the shampoo back in the buggy and mumbled something as I left . It was quit embaraassing. I called to speak to a mgr. his name is Jeff Schad he was the cashier . He was very RUDE!!!! I WILL NOT GO BACK TO THAT STORE! A store mgr should never act like that! I called another store and was told they would take both coupons and apologized for him being such a jerk
I had that same problem but she limited me to I can only use 2 coupons per transaction.
This is in immokalee,Fl. I didn’t get her name .
This is in regards to store #5616 and the district manager Danielle Martone.
IN May 2013….the family dollar on orange ave in fort pirce fl was robbed. Gennette Bowman was the only assistant manager on duty. Four guys came on and robbed her at gunpoint… she was never given any counseling or days off… afterwards no security measures were put in place… the district manager then began to fire all the employees in the store.. the video cameras dont work. I verify doesnt observe the store. Its locatd in highest crime area in the city yet it stays open the latest… inventory was in july and the store had a high shrinkage and without evidence two employees were fired and given bogus reasons for their termination. Afterwards…new rules were implemented nearly every
day……Gennette asked Danielle Martone a question regarding cash handling and she was allso terminated for asking.. the store manager quit two months afterwards because of such unfair treatment of employees…. Also Edith Stlouis was terminated for bogus a reason. And yesterday krysty bradley was terminated for a similar reason
At store 9163, Kemmerer, Wyoming I use to be a former assistant manager there until Elizabeth Slaughter, the manager bullied me until I broke down and quit. She did that to many employees as well. I enjoyed my job until she started to bully me. It appears she can’t stand it unless she’s walking all over someone and emotionally terrorizes them.
I was learning how to speak Spanish and Elizabeth told me and I quote “you cannot use Spanish at the cash registers. You can only use it to eavesdrop on them. They know how to speak English.” Which is not true. I had dealt with many Latino costumers who did not know a single ounce of English. She also ordered me and other employees to follow them around because they’re ‘stealing’. For starters, there’s no cameras in the store, absolutely no proof if they are just her racial issues against them. There’s a daily theft problem and she has never said anything about anyone but the Latino group.
She’s very rude to costumers and yells out in the back of the store at them also when she’s up front she doesn’t make any kind of eye contact with them when welcoming them to the store, she doesn’t pay attention that she says it to people that are walking out the door. Costumers refuse to go in and will travel to a different store or wait until she leaves. They say that she’s condescending and sarcastic when she talks. She’s that way to her own employees and doesn’t train properly. When I was being trained, I would ask questions and she’d scold me for asking.
Our bathrooms have been out of working order for months and when someone came in to winterize our sprinkling system he found out our system was illegal so he contacted the police. Well because of that the Elizabeth finally took the initiative to get it fixed while in the meantime she was ordering me as of where I could and couldn’t go to use the restroom. There’s another grocery store next to the family dollar store and she told me I could not go there but walk about a mile or two to a different store while I’m the manager on duty..
THE Grand opening Family Dollar Store Located at North Nebraska Ave Tampa Fl. I want to complan about assitance manager Mr. James. He stated that the restroom in his store will always be out of oder at all times as long as he is working there. As of 10/29/2013 time 9 am.
Thank you for you time.
F. Mcneal
the restrooms are for the employees.so shut up.why should they let you use them when you dont clean them.or where you trying to steal
My daughter has frequented the Family Dollar store in Jamestown, ND.. Today she was pulled to the back and told that she no longer can come in there because she told her mom about the mgr. being extremely rude to her and that her mom called her mgr.. She then continued to point her finger in my daughter’s face, now mind you my daughter is 10 yrs old, and call her a liar.. I had to leave work to go to the store to confront this lady in which she continued on calling my daughter a liar and pointing her finger in my face, out of all of this I realized she is being racist because my daughter is a mixed girl and the other girls she was with were white and never had a problem unless they were with my daughter they admitted to the cops.. But in the end we were the ones banned from the store for confronting a vile, mean woman for mistreating a child.. She needs fired or Im filing a civil suit for her misconduct and emotional stress on my 10 yr old.
i recently wont shop at family dollar anymore at tornillo tx 140 o.t smith rd i went to shop for specials with my coupons i couldnt imagine workers there didnt know english how can they hire people like that n man they didnt know anything about coupons my god cant believe those people i missed my specials cause they couldnt believe i was going to get things free wow not even the supervisor know how coupons they called her up n they explained to her but she didnt even know anything either n they told me she had said to come back next day cause they had to ask their the top supervisor first about the coupon so i couldnt get my specials cause of those dumb cashier my god i cant believe they were that stupid even including the dam supervisor she doesnt know english either man dont know how they can have her there i will never shop there again they dont know what they r doing there
I am very upset about today’s promotion for all detergent. I tried to call and preorder with none of your store managers returning my call. Then when I went to the stores this morning i couldn’t find any of the all detergent i wanted. So later it was announced that you could do the with the pods or other detergents as replacements and the stores here wouldn’t allow this. Actually got accused by one saying I made it up and was trying to be fraudulent. I am apart of many coupon groups and there is alot of outrage over this because of the unfairness that was happening between stores/States. A similar thing happened with the sparkle paper towels. I tried to preorder because by the time I can get to a store it is late in the day so end up missing out on good deals. I am starting to not really like family dollar. I would appreciate some kind of rectification to these issues. I am a paying customer and deserve respect and to not be ignored. And the above is the nice version of the events that happened. I had employees complaining because they saw that I had coupons but wasn’t sure why they cared because they didn’t have the product I needed. Or one actually commented to another employee saying that I must be poor since I was coupon shopping. I have my reasons for couponing and shouldn’t have to be belittled by your employees or judged. I hope that you come up with a good way to make all this right with me.
Today after going on your website thought maybe I would get a true response from a business so promenade in most neighborhoods. But after reading all the complaints I’m not so sure.
Nevertheless, I will still make my statement with the hopes that something changes for the better with your stores. My encounter was with store # 2849 store clerk Shavonda Doe, and Mngr Barry Jones. One night my two sons and I had just come from there football practice, and although we never visit this store in this area. I thought let me stop here right quick and pick up a few things before I go home. Once we arrived there was a young woman in the store on an aisle next to us she gave a yell, because she was falling . I ran a round the corner and caught her before she fell, and myself and two boys helped her to get a chair and sit down. She refused to call an ambulance, so we called her family to come pick her up. Nevertheless after sitting with her for almost 10 minutes not One store clerk came to see what was happening . That is until one of the store cleaners came whom was moping the floor while customers trying to shop. Bleach smell filled the store, and because we were sitting in the middle of the aisle they told the store clerk. She came to ask if we could move, did someone fall, because they need to finish the floor. I responded by telling her what happened, which she really wasn’t listening. Because she began following another associate in the midst of me talking. Then after roughly 15-20 minutes the young lady family arrived, and I helped her out the door. I told my sons to stand in line I will be right back in to pay for our things.
While I was away outside helping this customer. The store clerk came up to my son and accused him of coming into her store last week trying to steal a pregnancy test. Mind you my child is on 14 years old and we live over ten miles away from this store. We hardly ever frequent any Family dollar stores in our area or anywhere at that. She was all in his face with her hand stating he was the one. My son politely said Ma’am I don’t know what you’re talking about you must be mistaking me for someone else. He stood in line as I asked, she finally went behind the counter to help the long line of people standing waiting on her to ring them up. I finally came back in the store my son started trying to tell me what she had done. But by the time he could say much she told me the line we were in was closed, but we can stand there she would get our things and ring them up. But another gentleman was behind me she asked if we were together I said no just me and my two boys. That’s when she became very loud pointing her finger and saying your son is a thief. He came in my store trying to steal a pregnancy test. I asked her was she sure, because my son doesn’t even live near here or come to the area by himself at all. She continued on for several minutes saying it was him, and said I can come see the tape.
I then replied ok, please let me see. She said I must come back the next day and the Mgr. will let me see. I came back the very next day with my two sons to speak with the Mgr, and to see the tape. But was told by Barry after explaining how ghetto his clerk was, that I was not going to see anything. I can call corporate, because it’s there policy not to do such a thing., or I can call the police and they can require them to show the tape. So I proceeded to call the police, whom in turn told me they are refusing to show the tape. But then got upset because I wanted to prove that my son was not the person she was saying he was, and asked the police to serve me with a trespassing for coming into there store causing a disturbance.
Needles to say, this was one of the worst things that has ever happened to us. I truly feel that these two should be fired on the spot. How can you treat people in such a manner!!! Really do you think we would have went to that limit if we were guilty. Besides wouldn’t you want to be sure this is the correct person, so you can charge them for stealing out of your store? Nothing about that store is professional at all. THEY HIRED THIS GHETTO GIRL THAT IS STEALING FROM YOUR STORE HERSELF, TO STAND AND REPRESENT YOU, WOW. I will never shop with your store ever again, and I do plan to take this further!!!!! If this is the way you treat Good Customers I would hate to see what you do to the Bad ones, Give Them Cookies!!!!
This place is just Horrible, and so are the people working there!!!!!
Went to family dollar store #01366 – 661 Main St. Allendale, S.C. 29810 on Tuesday October 8, 2013 @ approx. 4:15pm after get off work for the day, went to pick up some Barbosal shaving cream, parked my pickup truck walked in got the item that I came for got in the check out line behind to other customers, a female was purchasing some type of money card with totaled $127.05 a male customer was purchasing a ten dollars and some change clear plastic container, while waiting on the female customer the cashier ran out off receipt paper so he left the register and went into the room off to the side of the register when he came back he had no receipt paper because it was under the counter, I’m waiting in line for approx. 10 minutes while I am standing there I am just look at people going and coming in and out of the store and just looking at people in the store no big thing, so what happens next is that these two men pickedup there items which I know one of them had a loaf of bread I really don’t know what there other items where because I wheren’t watching them that close, anyway I made eye contact with one of them when he passed me and he got very very hostile threating me offering me outside so I have a right to talk back and defend my self so as I said earlier I was waiting in line for about ten minutes matter of fact in was in line before the two men even entered the storeso the cashier called the police and told me to leave the store mind you now I had been waiting in line for approx. 10 minutes so when I finally make it up to the front of the line he refused to serve mthe police came and wrote me a ticket for tresspassing I wasn’t trying to steal anything a paying customer (been in the same store the day before) if anybody from the corporate office look at the video of the whole incident that took place approx. 4;15pm on October 8, 2013 you will see what I am talking about, I am not pleased with the way that cashire handled that situation he was dead wrong he was right there when the whole thing went down.
I used to work for the these company man and they might help you , most of the store doesn’t have camara not even for the employee safety ..so hope you have a great luck with that … many of the store manager that was in the company for 13 + years they got fired and the district manager with the assistant district manager was asshole today day they working for the company but today day not of the managers have a job because they f***ed the opportunity to go back with the company now the people that was there after us (store manager) are sueying family dollar to over work the employees ..I wish they never hired tony Ventura and Anita they both was horrible Dms they fired everyone for no reason ..I used to love my job but hope u have a great luck but be pain in the a** they will help you ..
Defamation Damages and Law Suit to get started against Erin Locke and Family Dollar Corporate Office that will be going Viral and will spread quicker than lice in a pre-school class. Number 1 is a theft of $3000.00 dollar cover-up in one of her Family Dollar stores.
September 23 went to store 1860 Carmen Olavarria the manager this is on 13319 brainard ave she actually had the nerve to ban me from the store because she said someone told her i was talking bad about her! So now she says i cant shop there for me to go to other family dollar stores when this one is a block and half from my house! is it even legal to ban someone for according to her i was bad mouthing her? and she a manager! theres got to be something that can be done because if its true then she would have to ban everyone in this neighborhood because the neighbor is trying to get her transferred because no one likes her!
I see all of the complaints wow I’m blown away. I’m in the process of wriring you a letter, until I saw the web site. My name is Cynthia Crespo, I ran 4 family dollars for my district manager and I never complained when he needed my help to clean up stores that was not doing great. I always considered my self as a team player, one of the best in the field. Never had shortages in my money, and always dedicated myself to my stores. I tried to go back about 2 weeks ago and ways told that I was considered a none rehire. I was floored. I dicided to take action. Ex district manager Joann decided to put me in as a non rehire, due to me speaking up for myself. She was rude to me and I let her know she will not talk to me in that tone of voice. Sorry it was in front of customers. My dedication went as far of resigning in June of 2011 but didn’t leave until November 2011, because my manager then didn’t have no assistants for him to get a day off. I’m sending 2 letters to you in case you don’t get this email. I was honest, friendly and outgoing. Please clear my name, I have never had a job were I could never be rehired. Thank you Cynthia Crespo
thats what happened to me I worked many years with them and the dm Anita bring her personal problems to my store wish I don’t care if her bf was cheating on her I used to worked cleaning up stores and as a store manager and they f***ed me over so much she put me as not rehired n she say I was disrepectful tour her with was a lie ..but they don’t appreciated u hard work you do for them .. we was just a number. For them ..and that’s what we are gonna be just a number …for this company or the next company ..
I’m very upset by the fact my wife was lied to concerning coupon policy by the manager no less. She was told that she couldn’t use a Family Dollar coupon in conjunction with a manufacturers coupon. Lie! She was told she couldn’t use Internet coupons unless they were printed in color rather than black and white. Again, lie. It not only angers me that she was lied to but also that the manager told her she would have to put the products back on the shelves that she wouldn’t buy because of the coupon issue. What the hell is going on in store #3648? How do I know the store number? I was an assistant manager at this particular store some years ago. Now with 23 years management experience both as a store manager and as a regional manager, it’s even more upsetting that my call to your DM went unreturned. I called him at 9:30am aprox and left a voicemail outlining the reason for my call. A customer complaint should be FIRST priority. Email me and I’ll find you my phone number. We need to talk about another issue that I won’t go into here.
I walked into a East Side Family Dollar the other night in Fairmont WV and the Women employee behind the counter had both her ARMS covered in Tattoo’s which was tacky enough but when I took a closer look she had a naked women tattoo’ed on her arm-This was actually very offensive to me and left a message as a “Low class store” I would strongly suggest employees cover their arms when they have such offensive tatoo’s! Its unfortunite that young people dont understand the “image” they are bringing forth! In this case it became a “reflection of the store”–Personally I would not hire anyone covered in tattoo’s, it shows a lack of respect for your self which in turn tells me you certainly couldnt respect me, the store or our property.
Stefanie, a lack of respect for yourself. Look idiot, I have 23 years management experience and I’m heavily tattooed. I’m also very active in the community and my church. How DARE you! You uptight, self righteous, jacka**. I’m proud of my ink. It’s an expression of who I am. Now if you’d been looking at a nude figure in a painting you wouldn’t bat an eye. Why should her art be treated any differently? Oh that’s right, you probably bash gays, the handicapped, obese, and infirm too. Anything you don’t like or don’t understand is “trashy” in your opinion. You know how mmucb your opinion matters? About as much as a fart in a tornado. Learn some tollerence dumba**.
Store # 9203 in Greer, SC…..never but a gift card in there, bought one, never activated having a time getting them to give me my $25.00 back. Manager John, (the one who sold be the card) very rude man. Did not get a gift receipt for it either. Lesson learned….STOP SHOPPING AT FAMILY DOLLAR where they obviously have a thief that works in their store.
June 18, 2013
TO WHOM IT MAY CONCERN:
My name is Kyle Leighton. Up until today, I was an Assistant Manager at the Family Dollar located at 180 Waterman Drive in South Portland, Maine. I am writing this letter to tell you my concerns and my reasons for leaving so abruptly.
I had been working as an employee for Family Dollar for about 3 years. I started off as a regular employee and was promoted to Assistant Manager when the position became available only a few months after I started. Up until today, I had been an Assistant Manager for about 2 and a half years. I have always been reliable, hardworking, courteous to customers and have never had any customer complaints. Yesterday during my shift I came across an email that was written by my boss, the store manager, Melody Strout, to the District Manager, Al. It stated that she wished to hire an employee from the Bridgton store as an Assistant Manager and demote me for not doing my job properly. I was completely unaware that she was not satisfied with my work and was unimpressed that she did not take the time or effort to make me aware and instead was deciding to demote me without my knowledge. After doing my job for 2 and a half years without any complaints from customers or my boss, I would’ve thought I was doing it right. I had to train myself to do everything because I was never trained properly by my superior from the beginning. In my work experience, it would be a better practice to let someone know when or if they are not doing their job properly and help them rather than automatically demoting them, especially after they have been on the job for over 2 years.
Also, recently there was a new employee hired who decided to falsely accuse me of sexual harassment. I haven’t heard anything regarding the accusations other than the original complaint and was never contacted by any managers regarding the matter. This caused my hours to decrease from almost 40 hours per week to around 25 hours per week. The District Manager, Eric, talked to the employee, Jami, and saved her phone number to follow up on what was going on in the store, and never even contacted me to speak with me about the matter. This created a lot of stress for me and caused my paycheck to decrease due to my lack of hours. This same employee was seen with drugs at work by 2 other employees and when I stated my concerns to Mel, they were ignored.
Between the false accusations by the new employee, the decrease in hours and finding that email, it has become too stressful and created a hostile work environment for me. I enjoyed working with the public and there were many regular customers who said that I was the only employee who showed exemplary customer service at that store, many of whom said they would no longer shop there if I leave. I cannot work for a manager who creates a hostile work environment and though she tells others that I am not doing my job properly, can’t even take the time or effort to help me and would rather just demote me after working there for 2 and a half years. To me, that is not how a superior should act. I worked very hard in the time that I was there. Many days I would work open to close, sometimes with no break, due to poor scheduling or call outs that were not covered. I consider Mel to be a poor manager and can no longer work for her. I would appreciate being paid for the vacation hours that I have accrued and will not have the chance to use.
Thank you for your time and attention to this matter.
Sincerely,
Have sale paper dated June the 8.. includes an offer. of: buy three get $5 off next purchase. States good offer till o6/27/2013..bought the three requiered items..did not get coupon on recpt as said..Only one Cashier in Beech Island SC store on busy Sat..held up full line customers..embarassed me..called manager Christin on het Cell..essentially said “too bad..that must be misprint.Cant help you..” I do Not believe misprint..should have honored it..it is printed ckearly..no retraction posted anywhere..VERY UNHAPPY..NEEDED THE OFFER…ANGRY..NO ONE EVEN TRIED TO RECTIFY THE PROBLEM ! CASHIER WOULD NOT GIVE ME ANY MANAGER # OR CORP..#..no satisfaction !
Horrible place to work
Subject: FAMILY DOLLAR FRAUD OF K.C.,MO. SENIOR CITIZEN.
Date: Wed, 5 Dec 2012 19:52:06 -0500
62 YEAR OLD SR. ON SOC.SEC. WENT INTO KCMO F.D. STORE AFTER LEAVING DENTIST ASK CLERK JASON FOR A 60 MINS TRAX PHONE CARD, NEVER DID HE TELL ME WHERE IT WAS. THIS YOUNG MAN WENT TO PICK IT OUT, SCANED IT, & TOOK MY MONEY. IT WAS THE WRONG CARD NOT WHAT I ASKED. TALK TO MGR. WHO TALK TO ME LIKE LITTLE CHILD & WOULD NOT EXCHANGE
AFTER MISTAKE BY HER EMPLOYEE. I CALLED POLICE THAT TOOL ME TO ADDRESS DIST. MANAGER. STORE MGR WAS ASKED FOR #, HOWEVER TRYING TO COVER HER AND THE EMPLOYEES MISTAKE TOLD HER SIDE AND PASSED THE PHONE TO ME. I FELL DISRESPECTED AND USED BY THIS FRAUDULENT MISUSE OF STORE MANAGEMENT POWER TO BE MADE LITTLE BY AN INSENSITIVE STORE MGR.(HALF MY AGE) IN A STORE FULL OF RUSH HOUR CUSTOMERS. THEN TO REFUSE TO EVEN ATTEMPT TO RECTIFY HER YOUNG WORKERS MISTAKE BY CORRECTION IS CONSIDERED AN ACT OF TYRANY BY YOUR FAMILY DOLLAR ORGANIZATION.
cc: AARP
KSHB TV CALL FOR ACTION
I am a customer that shops at family dollar on Quincy street and Broadway! Every time I go to this store,which is every other week! They don’t have any large bags!! Could someone check on this matter? It is not fair to buy your merchandise,and not have any big bags for all the items that I buy!!! Please look into this issue!!