Electrolux was founded in 1919 in Sweden when two companies, Lux AB and Svenska Elektron AB, merged to form one company. Svenska Elektron AB was a younger company which manufactured vacuum cleaners and parts. It is this division which has become the mainstay of Electrolux. 
The company makes a wide range of home appliances and cleaning products including washing machines, clothes dryers, vacuums, microwave ovens, refrigerators, dishwashers, and air conditioning units. In addition to the Electrolux name, the company markets products under the names Frigidaire, Eureka, Philco, Gibson, Tappan, and White-Westinghouse in the USA. 
In September 2003, the US Equal Employment Opportunity Commission resolved a complaint that Muslim workers at the St. Cloud, Minnesota, factory were not allowed a sufficient number of breaks to observe their daily prayers. Again in 2010 and 2011, complaints against the company were filed by Muslim workers at the plant in St. Cloud that workers were not able to observe Ramadan. This complaint was resolved by the USEEOC. The complaint of 2011 stems from the former 30-minute breaks, which were agreed to in 2010, was later reduced to twenty minutes by Electrolux. This complaint was also resolved.
In January 2023, lower-than-expected earnings caused Electrolux stock to plummet.
Electrolux has numerous factories in the United States, including Charlotte, North Carolina, Memphis, Tennessee, and Anderson, South Carolina. Headquarters in the US are located in Augusta, Georgia.
Electrolux was founded in 1919 in Sweden when two companies, Lux AB and Svenska Elektron AB, merged to form one company. Svenska Elektron AB was a younger company which manufactured vacuum cleaners and parts. It is this division which has become the mainstay of Electrolux.
The company makes a wide range of home appliances and cleaning products including washing machines, clothes dryers, vacuums, microwave ovens, refrigerators, dishwashers, and air conditioning units. In addition to the Electrolux name, the company markets products under the names Frigidaire, Eureka, Philco, Gibson, Tappan, and White-Westinghouse in the USA.
History
In September 2003, the US Equal Employment Opportunity Commission resolved a complaint that Muslim workers at the St. Cloud, Minnesota, factory were not allowed a sufficient number of breaks to observe their daily prayers. Again in 2010 and 2011, complaints against the company were filed by Muslim workers at the plant in St. Cloud that workers were not able to observe Ramadan. This complaint was resolved by the USEEOC. The complaint of 2011 stems from the former 30-minute breaks, which were agreed to in 2010, was later reduced to twenty minutes by Electrolux. This complaint was also resolved.
In January 2023, lower-than-expected earnings caused Electrolux stock to plummet.
Electrolux has numerous factories in the United States, including Charlotte, North Carolina, Memphis, Tennessee, and Anderson, South Carolina. Headquarters in the US are located in Augusta, Georgia.
Electrolux- Worst customer service, worst front load washer! One problem after another. Customer service that keeps you on hold for an hour at a time, speaks poor English, is patronizing and rude. I have been without a washer for 1 month and counting due to incompetent repair technicians who miss diagnosed the problem to begin on the first visit. Said water that was coming out of the bottom of my washer is because I used to much soap—-really! I have had an HE washers for 20 years. I know how to use one. The problem was a torn gasket that continued to tear. Next technician said I needed a new gasket that of course it back ordered. By the way, there are only 2 people in this house, not a baseball team that clothes are being washed for.
Gasket arrives, new technician who says, not just a gasket but new 4 more parts are needed. This washer was purchased in April 2023. I have had technicians out 3 times starting in June 2023. Electrolux will not replace my washer because they have a “process” (which does not include customer service) that must be completed before the washer can be replaced. I am soooooo sorry I ever purchased this washer and would never ever consider buying a product made by Electrolux or Frigidaire. Horrible company, so disappointed and really quite angry that I have no choice but to put up with this or throw out $1100!
I will probably post this email and will never get a response, but I figure what do I have to lose.
I have an Electrolux Dryer Model #EWMED65GIW0. I am desperately searching for a discontinued part for this dryer. It is the Blower and Housing part #134690800. Out of stock everywhere.
If someone should have this part available, I will be forever grateful!!
Purchased Electrolux fridge in March 2021 started having problems around May June 2022. Have extend warranty through CPS and they are awful. They will not replace fridge because it’s a manufacturer defect. Lump in liner cannot be repaired two different techs told us can’t be repaired. Another tech coming out to waste our time. You’d think they would do the right thing but no. Spent over $3,000 in the pos. Costco is the way to go. They take care of their customers. Never again will be purchase an Electrolux or Frigidaire . What a waste of money and time. Treat customers like crap.
The shipping department at the Aberdeen Maryland location is the worst I’ve seen so far. They need to retrained or the management needs to do something about how the operations are conducted here. It takes 5, 6 to sometimes 8 hours to get loaded after they have switched you from 3 or 4 different doors.
It doesn’t appear anyone at this company cares to reply to any of these complaints………
Case # 85452578
I have a Frigidaire Refrigerator (less than one year old) quit working May 4, 2022. Technicians from different services (A&E and GURU) have worked on it several times and it STILL DOES NOT WORK. Customer service (at Frigidaire/Electrolux)is a nightmare, Live Chat is pathetic, Supervisors DO NOT CALL YOU back when they promise, repair services fail to show up (in my case, three times my repair services did NOT show up). So far, I have received TERRIBLE service from Frigidaire/Electrolux!
“GURU”, the name of the last service company was supposed to repair my refrigerator on August 4, they did not show up, but rescheduled for August 5, 2022. They failed to show up on August 5. They rescheduled for August 8, 2022, they did not show up, but sent me a message and said they did not have a qualified technician to repair my refrigerator. They then said their “qualified” technician was in the Military and would do repairs when he returned.
I’ll never own an appliance from Frigidaire/Electrolux again because of their VERY VERY VERY POOR CUSTOMER SERVICE.
I agree! See below!
Jonas Samuelson:
Jonas Samuelson President,CEO
I am hoping a Corporate Officer will receive this email as I think it is important to your many customers.
This is rather lengthy but very important in your service to the public.
On March 21, 2022, my husband and I purchased a Frigidaire refrigerator (GRFS2853AF) for $3,425.33 from Gorman Bros. Appliances in Gonzales, LA. It was installed and 2 days later, the bottom ice maker stopped working. Gorman’s came out the following week, the technician ordered the parts the Frigidaire technician believed were needed – he brought them back two weeks later – it didn’t fix the problem. After being on the phone another 2 hours with the Frigidaire technician, he was informed that it couldn’t be fixed.
On May 5, we were approved for a new replacement refrigerator.
After approximately 20+ calls to Frigidaire and being given multiple delivery company phone numbers who had no record of our delivery, I finally surmised that someone must have put our address as IA (IOWA) instead of LA (LOUISIANA) because all of the delivery numbers were in IOWA. No supervisors (I spoke with 6 of them and countless agents trying to get things straight) could get things corrected for me.
We finally got a supervisor that managed to dig into the problem and let us know that the item would in fact be delivered to us on June 11.
Here we sit on June 11 at 9:00 PM and no phone call, no refrigerator, no cancellation, no redelivery NO CONTACT AT ALL. I have called twice today to the delivery phone number I was given and the lady said they left a voice message yesterday saying they would be here between 5 and 8 AND they would call 30 minutes before they got here tonight. There was NO voice message on either my phone or my husband’s phone.
This whole scenario is inexcusable!! – From start to finish! I can’t believe a company such as yours would do business this way!
Update: It is now Sunday morning and I have called again and the agent at the delivery company cannot give any explanation why the item was not delivered yesterday or when it will be delivered so she set another date – June 25 – TWO MORE WEEKS. She says she can’t get in touch with the technician and they haven’t responded to her.
Called again – assured a Manager would call today. No response.
I look forward to hearing an answer and explanation from someone in corporate control.
Judy Kaufman
(Case#85378241
Order# 7701249032
Serial#4A20716007
Bought 3/21/2022 Gorman Bros. – Gonzales, LA
Approved for new replacement May 5, 2022
Delivered to Delivery Company May 18, 2022)
As of June 12 – still not delivered!
June 13, no response after being told again a manager would call me.
Refrigerator finally delivered on July 2. Now having trouble with getting extended warranty transferred to new refrigerator. What a horrible company!!!
Sorry to say but I must add to the long long list of unhappy and disappointed customers of electrolux. I have a 6 year old freezer/refrigerator model EI28BS80KS7A. For the most part it has run well. Last week the freezer lights which are on the bottom of the refrigerator french doors would not shut off when the freezer drawer was fully closed.
I tried for hours to reach electrolux customer service but it was futile. Their automated phone system just doesn’t work properly. All I want to do is find out where the switch is for the freezer lights. I think I can replace it on my own but NO one in electrolux will help.
I finally contacted a local repair service but they did not keep the appointment we made and never called back.
electrolux appears to be a very poorly run company which made/makes a very poor quality product.
Electrolux is not a company that is to be trusted. They made a specific model of dryer that is know to have issues with excessive lint build up that could potentially cause a fire. They have admitted this and make a lint catcher upgrade and a upgraded blower wheel. If you purchased their extended warranty and have issue with these dryers they WILL NOT UPGRADE the dryer lint catcher and blower wheel under the warranty.
They actually hung up on me when I called Electrolux to find out why they will not stand behind their products.
I will never purchase an Electrolux product again!
upright freezer stopped working 10/22 , no company will service and no replacement in sight horrible company. Its 6/13/23. will never buy another appliance from FRIGAIRE APPLIANCE AGAIN!!!!!!cant reach corp. office No managers names will be provided this is my 20th call and no repair in site it stopped getting cold its only 3 years old. It has never been moved of the spot that it was placed when purchased. horrible service . NEVER RECEIVE A CALL BACK took of work waiting on a repair, no show!!! beyound disappointed with this service. reporting to better business bureau!!!!!ASAP .
The Electrolux/Frigidaire Customer Service is any indication of how this company is run, then I would rate them 0.5 Stars!!! I purchased my Frigidaire range/ oven from Lowes on March 20, ‘21. I was cooking a ham for Christmas Day and I was standing about 4 feet away and it was a loud “BOOM”’!! The oven wouldn’t work after that. I called approximately 10 times and finally reached someone days later. They sent out their service tech from A & E service, but about 8 days later. He took it apart ( I took pictures and he did as well) and found that the oven exploded internally & not serviceable. I have called approximately 15 times and they would blow me off and send me to Risk Management department, even after I tell them I have contacted the Risk management team and sine I have no property damage, they have nothing to do with the this!!! I finally reached 1 customer service lady on January 10th which sent my report to the front office and said I would hear from them no later than January 19th. Today is January 19th and still have not been contacted by anyone!!! On December 25th I also had a concern with the Samsung microwave oven I purchased at the same day as the range/oven. I called 1 time to Samsung and they sent their service technician out the next day!!! Big difference in companies and their level of service!!!
I will never buy a Electrolux or Frigidaire products ever again!
I purchased a top of the line front loading Electrolux washer and dryer about 6 months ago and the window of the washer spontaneously exploded. Shards of glass filled the outside of the washer and the inside of the washer. I called customer service and they logged the exploded window as “Door will not close”. Perhaps to mislead regulating agencies or class action lawsuits for defects in manufacturing. This is misleading and the repair man who called me told me he did not have the glass on his truck as it was incorrectly logged in the system. This caused a further delay to have the window ordered. After the parts were received I received a further text stating that installation will be delayed even further. It has been about a month with no washer in the house. I will NOT recommend or purchase Electrolux products ever again. I wanted to see if I could contact the CEO of Electrolux directly but could not find his contact information online.
The customer service is horrible and they care nothing about customers. I have had my fridge for less than 6 months, four technicians later it still doesn’t work and rep hung up on me. We have thrown out food 4 times due to the fridge going out. I understand it’s not in the warranty to replace the food but please replace the fridge. I am disappointed in this company. All my appliances are with them but I promise I will I’ll never purchase another again.
I should’ve looked on the website before purchasing this lemon of a product refrigerator!
Everything that I have read on the customers complaints is obviously not a concern to the
corporate officers!
Yes things have changed that companies who sale products get their money, have a problem it is
no longer the company where you purchased the product we have to deal with the manufacturer
directly.
Same thing happened to my elderly parents. I had to step in to go ahead and make phone calls, wait time ridculous, send the representative to take the inital claim, speak to virtual Iva ,the back office has to approve the claim, what back office-that’s just an excuse from the customer reps to buy time while we are inconvenienced for another 7-14 days.
It makes you feel like you have to use legal counsel to get things done!
Is this what you want Electrolux?
My email to the customer representative 7/14/21 was to have this resolved today, have a refund check overnighted and instructions for whoever is going to pick up the broken refrigerator at Electrolux expense. We have to do things by email so the reps don’t get yelled and called names by people who
are so frustrated! I get that but I feel really bad for elderly people who are being taken advantage of.
I’m going through the same if not worse situation. I bought a refrigerator from Home Depot a Frigidaire and it stopped working within 1 month all because they reversed the door swing. After Home Depot messed up, they told me I had to deal with Electrolux. I have spent over 30 hours with hold time and I still don’t have my replacement. After six repair attempts and finally an approval for replacement on 7/17/21, mind you I purchased the item in December 2020, they said it would be delivered on 9/2/2021 no later. The 3rd party delivery service said “oops it’s a freezer”. Now I’m back on hold with Electrolux which has been an hour and 6 minutes on this call trying to find out why they sent a freezer and when I will get my replacement. This has to be the WORSE customer service experience in my lifetime. Nine whole months I have agonized about this situation. I am an elder person who knows this should not be happening. It looks like I may have to get a lawyer!! Electrolux is terrible for customer service.
The refrigerator I purchased Model# FFTR1835VW0 / Serial # BA10408475 in February stopped working May 13, 2021. Since its under warranty I called Electrolux for repairs that same day and it took 10 days for them to send someone out and another week for the repair. Two days after the repair it stopped working again so I called, and someone came Jun 2nd. Unable to repair it he said he reported it to the office and that someone else would come out, but no one did. I called again terribly upset and the company sent another repair tech out, he told me there were several things wrong and he would return in a month to repair it. Finally, after weeks of getting the run around and finally reaching a manager and complaining because the latest parts needed are on back order until Aug 1st which means it would be two more months before the refrigerator would be repaired, they put in the request for a new fridge, and told me the new fridge would arrive on Jun 11th. When it did not come, I called and complained to Jennifer Brown a supervisor and she put in the order because clearly it was not done before although the rep told me it was, but that it would not arrive until Jul 2nd. The issue at hand is we are still without a refrigerator until 7/2 and have been without a working fridge since May 13th. My one- & 13-year-old are without the essential things we put in the fridge for a healthy meal, a cold drink. I have lost and still losing money, food, and time purchasing ice chest and minifridges, not to mention the stress of this. Just from Jun 11th the day in which I was supposed to receive the new refrigerator I have spent $927 for the food lost. They are supposed to be sending $100 towards a partial reimbursement of a minifridge but I had never received it. I emailed the CEO and President of Electrolux on Jun 11th and I have left messages on their corp. number voicemail to try and resolve this and still have not received a reply and still without a refrigerator. Reading these comments lets me know the reps behavior reflects that of management. This is unacceptable and my next steps are to file complaints with all the government agencies for consumer complaints and legal actions if needed.
I just wanted to reach out and tell you how very disappointed I am with your washer Model # EFLS527UIW2 Serial # 4C11304816 and your company. I purchased the washer from Home Depot/ Hamilton Mill Dacula, Ga May 1, 2021. It was delivered May 7th From the 1st Day I used your washer it has not worked correctly. It stopped 15 minutes before the cycle was complete. In addition to that, if I changed the setting I received and E11 code, after unplugging for 1 hour and changing back to normal cycle the washer stopped again at 15 minutes before the cycle was complete.
I called your support center and after 45 minutes on hold. I finally talked with an agent. They set us up with a repair service to come out. They came and said the hose was down to far. (We took off work for them to fix our problem)
The next day tried again to wash same time happen. It took me 12 hours to complete 4 loads of washing. Called the support center another 45 minutes on hold, they scheduled another repair company to come. Another day off work. They said that the washer was on Demo mode. He changed that and said it should work now. No, I did not! SAME PROBLEMS.
Called support center again 3rd repairman coming. Day 3 Off work. This time they said that we needed a new control panel. WAIT, THIS IS A BRAND-NEW MACHINE.
The repairman said he called his supplier and the parts have been discontinued. Called Electrolux and they said the parts are on back order.
I called Home Depot and talked with their manager she called Electrolux. Electrolux said they were sending out another repairman. Day 4 off work to meet the repairman. He came today and is ordering a new part (control panel). Coming back next week to replace the parts. Another day off from work. AGAIN, THIS IS A NEW WASHER!!!! I am confused as to why your company would not replace a defective washer.
I am so frustrated with your company and your products. I will reach out to home Depot again and let them know that your company DOES NOT STAND BEHIND their products or your customers. I researched and thought I was getting a number 1 rated washer. I spend $1000 on your product and feel like I have thrown $1000 dollars out the window.
I would like to leave a review on Electrolux website but, you have no place for reviews. I can see why you would not have that available for customers.
I’m sure this washer will last just long enough for the warranty to run out. Rest assured when I need to replace my washer it will not be an Electrolux.
Thank you for all the negative reviews as I thought my case was an isolated one. However, based on everyone’s experience and feedback, I will cancel my contract (just as the warranty representative so eagerly suggested) and BUY a new appliance whenever necessary. What’s the point of PAYING out hundreds of dollars in a service agreement if it takes weeks (upon months) for a visit, adding insult to injury (when a new appliance and better brand could give you at least 5 years of good service)? The (seasonal) warranty representative tried to discourage me from contacting the CEO but I will do it nonetheless (what’s a postage stamp in comparison to hundreds spent on a warranty?) Where does Electrolux recruit from for both their customer service team as well as repair people? There is a special place for people who take advantage of others willing to pay for protection on appliances NECESSARY to live. Electrolux leadership needs to step up and DO THE RIGHT THING for their consumers (without us, there is no you. Many businesses are struggling to stay afloat especially in this pandemic).
I am so disappointed in Electrlux not only their horrible products but how they deal with you as a customer. It is April 24th 2020 and I have not had refrigeration for over 3 weeks DURING A PANDEMIC! This is the 2nd time in less than a year that my unit has had a failed sealed system issue. They schedule you out weeks to get a tech to come diagnose it then you have to wait weeks for the part then weeks for them to come fix it. This is horrible! This unit should have been replaced by now. A family of 5 and no refrigeration. I am going to do a kitchen model and never ever use Electrolux again!
Unfortunately I must add another negative comment about the poor quality, poor repair, and definitely the worst customer service I have ever come across. They stall, ignore and politely insult you with their false sincerity and interest with an obvious repeated malfunction for a brand new fridge.
Their division office in Charlotte, specifically Sharon just compound the problem following the corporate mantra of fix the problem, don’t resolve the problem to customer satisfaction. The old cliche “the customer is right,” is long gone.
They push their extended warranty for an obvious defective product and refuse to acknowledge this, they are probably as inefficient as the federal government. I planned for a washer/dryer, not now.
Retired From Frigidaire in 1998. Need address to change mine, tax papers .
This company is pathetic to say the least. Spent hours on the phone, got a corporate manager after insisting someone needs to listen to my issue. She gave me a number to call her back and when I did, listened to music for an hour. You can not call them, the phones just ring and ring, they never answer. Not even an operator……
A 2 year old, microwave and oven combo is in question. The transformer burnt up. I would say I have a LEMON. Why give you a number to call. Please do yourself a favor, don’t buy their appliances.
Does your CEO know what is happening in his customer service departments? When you can’t reach a corporate manager, he must know this is SOP.
I submitted a form for a replacement dehumidifier on June 11 and as of June 26 it still has not been shipped. This kind of service is totally unacceptable, Aside from the Frigidaire dehumidifier failing in less than years, not having a dehumidifier in a basement that needs one for over 3 weeks without an explanation shows that Electrolux’s customer service is a total disaster.
Sh*t Frigidaire products by this parent company. I will never recommend or purchase their products again.
Be smart! Research and find out if you can get to anybody, as a starting point, and then if you have to sue a technician instead of a video or some online/chat help.
boatworks1@ att.net
I called Frigidare Friday with a faulty Dehumidifier issue-a digital read of “FO” on the humidifier and was told it was a code requiring a replacement . The representative said that paperwork was required and that an Email would be sent within an hour. It is Mon. and none has arrived. Is this a potential Fire issue? My landline phone is 508-945-XXXX. I have waited on the phone 2X for over 15 minutes following up w/ no response. My address is on record at XXX Stage Harbor Rd., Chatham MA 02633. I am concerned. Please call. Anne Timpson
There’s no way for me to start this! I don’t know how to express my feelings & thoughts of this company I’m soooooooooooooooooooooooooooo freaking over them!!!! I’m extremely extremely dissatisfied with there service all around. I purchased a brand new 2018 mobile home six months ago when I moved into my new home appliances were either broken or didn’t work SMH I called Frigidaire to report all my issues finally 3-4 weeks a repair man showed up he fixed my stove now dishwasher is the next step. Same repair guy for this procedure he checked it out said it was broken needed parts that he didn’t have at the time okay he had to come back. Never heard from this guy again for weeks! When I would call never answered so I reached back out to Frigidaire about it they got in contact with the guy he made it seem like he was about to call me ? anyways he comes back again not only to say he needed parts he didn’t have so now I’m like whoa wait you said that the last time & you came back again without parts SMH so now my dishwasher is turn down things torn apart it was a mess! A month went by heard nothing from guy this! I called to reply this & let them know I did not want to deal with another repair guy because I really shouldn’t be! I should have never gotten broken appliances in a 2018 never live in Home! I just wanted a new one as I should have. To this day my dishwasher is still sitting apart as this guy left it. After days weeks & months of speaking with Electrolux supervisors & csr they finally decided I would get my new dishwasher. Guess what 7 months later today I still have NOT received my damn dishwasher!!!! Now they are saying it’s the third party delivery company they have fault they can’t get in contact with me which is absolutely not true!!!! Every time cooperate has reach out to me regarding this situation they had always had success or a return call from me! At this point Im taking this situation to higher level!!!!!! This company is a joke!!!!!! Misleading, not professional, doesn’t care about they customers, almost like some slickters!!!!!
Same problem here. We have a dishwasher under warranty that we can’t get fixed. We have been at this 2 months and keep getting the run around from them as well as the appliance repair company. I have spent countless hours on the phone with them to no avail. I will NEVER buy another Frigidaire/Electrolux product.
I have recently purchased a home that included the installation of Electrolux appliances. I have been in the home for six months and now my refrigerator is malfunctioning (not dispensing water/ice/cooling refrigerator). I called Electrolux because it is still under warranty and they informed me that they will send a tech out for diagnostics. The tech arrived and informed me that this is a common issue with Electrolux products and that they will have to disconnect my refrigerator until a new module is ordered for it. It has been 3 weeks and I have not heard from the tech or Electrolux. My refrigerator is still inoperable. Therefore, I called Electrolux customer support today and they informed me that the tech that did the diagnostic did not input any information into there system. So now they will have to send a new tech out to do a new diagnostic. The earliest they could do was a week from today for an appointment. After the new diagnostic is performed they could then attempt to order whatever part is needed. I was informed that they are unsure when my refrigerator will be repaired because the module that is needed is not being manufactured. I have gone so long without a working refrigerator and who knows how much longer I will have to wait without a working refrigerator. Electrolux customer service is extremely poor!! I have paid so much for there appliance package to be installed and this is the way me and my family are being treated as customers!! The least Electrolux could do for me and my family should be to replace our non working refrigerator with a new working refrigerator. This does not make any sense to me and is extremely ridiculous!!!!
I purchased a Frigidaire bottom refrigerator in Dec. 2017 and have had numerous service calls starting in Feb. 2018. It makes a noise that sounds like a sewing machine and I want Frigeradaire to replace it. They keep sending out service companies and they never hear the noise, I’ve recorded it and the service co. say yes it does sound like that, but they can’t get it do it. I want this unit REPLACED NOW. Tired of dealing with your company.
My Frigidaire microwave/Exhaust which i purchased in November 2017 keeps blowing its internal fuse. The unit is still under warranty and the factory techs cannot seem to figure out the problem other than replacing the fuse at each visit. I am on my scheduled 4th visit by factory techs and the answer is always the same.
The first factory tech never bothered to keep their appointment or call to cancel. The subsequent factory tech visits(another company) have been replacing the internal fuse and rescheduling for the next visit which always seem to be next week. What happened to pride of workmanship and follow up on incomplete repair service?
My Corporate Office rep and local factory rep cannot seem to come to a understanding on what could be the issue as they have to have the factory tech discuss it with the another factory tech specialist in Corporate headquarters. Mean while, we have to suffer because of the incompetence or lack of knowledge of the Service Rep and Factory tech.
So the saga continues and we are without a functioning Microwave unit for another week which brings this to the seventh week without a microwave or exhaust fan in the kitchen.
Bravo Electrolux/Frigidaire ! Good way to lose another loyal customer of your products for 9 years.
Joe Anthony
Purchased 3 month frigedare,dishwasher,smell like rubber, stop working more than a week, worse customer service,i have to keep calling customer service because they give you no feedback, im concerned this machine can be a fire hazard,will never purchase an Electrolux frigedare, appliance,
Purchased a fridge at Home Depot took two weeks to have it delivered and it was damaged so they took it back. Have not heard from you at all have no working fridge. My husband and I are not in the best health and need a fridge.
Worst mistake we EVER made was buying an Electrolux/Frigidare Refrigerator!!! We have had a tech out 7 seven times and 4 supposed repairs have been made and still having the same problem. Tech was out yesterday and replaced the fill tube to the ice maker. Within 1 hour, the freezer was no longer freezing and I called the tech back. They stated I had to wait 24 hours for it to reset. I also spoke with April at Electrolux who stated I needed to give it 24 hours & she would call me in the morning. Still nothing from April and I have attempted to call her 8 times today. And, the fridge part has also stopped working. No one at Electrolux is willing to replace the refrigerator, even though the techs they send are unable to repair the problem. I now have a fridge and freezer that are not working and Electrolux is stating I have to wait 5 days for a tech to come out and look at it. Electrolux refuses to pay for any lost food. I have filed a complaint with the BBB, I will be contacting news outlets and posting on every blog imaginable about the poor quality appliances that Electrolux sells, but refuses to stand behind. This company could care less about trying to make things right with their customers. They only care about their bottom line and putting a Band-Aid over an issue, instead of actually replacing the crap product they sold us.
Trying to reach CEO Alan Shaw regarding an Electrolux Icon Upright Freezer which has not worked for several months. Several attempts at repairs have been unsuccessful. Anyone here have a contact number for his office. This is the WORST service I have ever seen. Since Day #1 these appliances have been a pain. NEVER EVER EVER buy an Electrolux Appliance.
MOE NEWMAN Today at 11:48 AM
To
CUSTOMERSERVICE at ELECTROLUX.COM
Message body
Chris,
Jeremy at Elite Appliance has not received the refrigerator. Here we are, August 2nd to September 7th. I cannot believe that any of you find this fulfillment of service acceptable.You should be ashamed. I wish you could pick up my refrigerator, give me a full refund and let me forget this horrible experience.
Morris Newman
From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego at sbcglobal.net
Sent: Tuesday, September 5, 2017 4:10 PM
Subject: RE: Re: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues
Hello again Morris,
Thanks again for your reply, and for the information.
According to our records, that would be correct. The only difference would be that your extended warranty would not be effective until after the six month repair coverage letter period that I would be adding. Not much of a difference, just putting the coverages in a different order (same amount of time that you stated though). In other words, your extended warranty would not kick in until after the six months that I add.
Again, if you need further assistance, or have any other questions, please let me know.
Thanks again and have a great day.
Sincerely,
Chris B
E-Support Specialist
Original Text
From: moego at sbcglobal.net
To: CUSTOMERSERVICE at ELECTROLUX.COM
CC:
Sent: 09/01/17 19:59:22
Subject: Re: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues
Again,
By your comments, I’ll have a full year of warranty on the new refrigerator. After a year I will have a full year of extended warranty. Plus 6 additional months. Equaling 2 1/2 years of total warranty coverage on the new delivery. Correct?
From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego at sbcglobal.net
Sent: Friday, September 1, 2017 5:55 PM
Subject: RE: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues
Hello again Morris,
Thanks again for your reply, and for the information.
To further explain, you will get a new refrigerator with a one year warranty, plus your one year Extended Service Agreement. I would provide a repair coverage letter for an additional six months for functional issues (mechanical or electrical, not cosmetic issues). Again, we do sincerely apologize for all of the issues with repairing your refrigerator, and we hope to have this replaced for you within the next business week.
Certain models of refrigerator (If large enough, such as yours) require servicing first per the warranty coverage, as this is more cost effective than replacement in the first instance. Since your refrigerator is in a non-repairable status, it qualifies for replacement, which we are working towards.
Again, if you need further assistance, or have any other questions, please let me know.
Thanks again and have a great day.
Sincerely,
Chris B
E-Support Specialist
Original Text
From: moego at sbcglobal.net
To: CUSTOMERSERVICE at ELECTROLUX.COM
CC:
Sent: 09/01/17 18:13:07
Subject: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues
Dear Chris,
I could go to Home Depot tonight and have the refrigerator tomorrow. Unfortunately I’ll be made to suffer through your inept process. I already have purchased a 1 year extended warranty. Please explain what your extension provides. And if the factory warranty begins new with the replacement.
The Frigidaire behavior is unacceptable. Your letter gives me little comfort that I’ve done business with a competent company.
Morris Newman
From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego atsbcglobal.net
Sent: Friday, September 1, 2017 4:55 PM
Subject: RE: Re: 4274RE: ElectroluxNA: Customer Service Issues
Hello again Morris,
Thanks again for your reply, and for the information.
After some research, I do apologize for the issues with your refrigerator, and the repair and replacement process. Our Corporate Back Office is currently working to get a replacement refrigerator for you through a local dealer. You should be contacted within the next two business days regarding the replacement. Please let me know once you do receive the replacement, as I would like to offer you a six month repair coverage letter (warranty extension letter) for your replacement model. It will extend coverage for your new refrigerator out six months past the standard one year. I would like to offer this to you due to all of your inconveniences. Please let me know if this is something that you would be interested in. I would be glad to help with that.
If you need further assistance, or have any other questions, please let me know.
Thanks again and have a great day.
Sincerely,
Chris B
E-Support Specialist
Original Text
From: moego at sbcglobal.net
To: CUSTOMERSERVICE at ELECTROLUX.COM
CC:
Sent: 09/01/17 16:22:31
Subject: Re: 4274RE: ElectroluxNA: Customer Service Issues
Chris B.,
Serial# : KA61910638
Address: Dallas, TX 75225
I regret that I purchased a Frigidaire. I am not used to being treated so poorly.
You may help by standing by your product or refunding my purchase cost.
Morris Newman
From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego at sbcglobal.net
Sent: Friday, September 1, 2017 2:25 PM
Subject: 4274RE: ElectroluxNA: Customer Service Issues
Hello Morris,
Thank you very much for contacting us.
I regret to hear about the issues with your refrigerator, and I will be happy to assist you.
I would be glad to research this and see how we can help. If you can please write back and verify your serial number and address, I would be glad to do so.
If you have any other questions, or need further assistance, please let me know.
Respectfully,
Chris B
E-Support / Correspondence Specialist
Original Text
From: moego at sbcglobal.net
To: customerservice at electrolux.com
CC:
Sent: 09/01/17 11:27:30
Subject: ElectroluxNA: Customer Service Issues
Posted on 9/1/2017
Message Type = Contact Customer Service
Product Information
Customer Information
Message = Morris Newman Dallas, TX 75225469-394-6913File# 8095 7001I am very concerned that you are not capable of providing basic warranty service.My first service call was on 8-2-17. The management with authority are hiding behind your telephone service operators.All I am requesting is to have a refrigerator that works. Mine is less than a year old. I am hoping that someone in your company can get involved and resolve this problem. I do not have the confidence that your service department will follow through properly, Their sense of urgency has been non existent. Please prove to me that this horrible experience isn’t business as usual.Phone operators, great. The service department, lacking any sense of service responsibility.Let’s put this whole nightmare behind us. Forget excuses. I could have found the parts, and the refrigerator on my own. the same day. Get involved and explain the Golden Rule to them all.I would be more than glad to receive a full refund on my purchase and move on.Morris Newman
First Name* = Morris
Last Name* = Newman
E-Mail Address = moego at sbcglobal.net
Phone Number = 469394XXXXX