eHarmony.com was founded in 2000 by current CEO Dr. Neil Clark Warren. Dr. Warren is a psychologist and author of relationship books. He founded the site with his son-in-law, Greg Forgatch.
In 2004, the company received funding from Sequoia Capital. The investment was the fourth largest in venture capital history.
In June 2012, the company’s database was hacked and many user passwords were stolen. Affected members were emailed and asked to change their password.
After a series of lawsuits, the company launched a website (Compatible Partners) for same sex couples.
The company currently serves over 33 million members. Over 15,000 people take their compatibility quiz daily.
In one report, eHarmony and other dating sites experienced explosive growth during the pandemic of 2020/2021.
Another study completed in November 2021 found that people who used dating services such as eHarmony and got married were more likely to get divorced.
eHarmony maintains a corporate office in Los Angeles, California.
eHarmony.com was founded in 2000 by current CEO Dr. Neil Clark Warren. Dr. Warren is a psychologist and author of relationship books. He founded the site with his son-in-law, Greg Forgatch.
In 2004, the company received funding from Sequoia Capital. The investment was the fourth largest in venture capital history.
History
In June 2012, the company’s database was hacked and many user passwords were stolen. Affected members were emailed and asked to change their password.
After a series of lawsuits, the company launched a website (Compatible Partners) for same sex couples.
The company currently serves over 33 million members. Over 15,000 people take their compatibility quiz daily.
In one report, eHarmony and other dating sites experienced explosive growth during the pandemic of 2020/2021.
Another study completed in November 2021 found that people who used dating services such as eHarmony and got married were more likely to get divorced.
eHarmony maintains a corporate office in Los Angeles, California.
Today I received a collections notice for a bill of $478.80. Imagine the shock, anger and fury upon receiving a notice for services I have not used in over 3 years.
When I called Customer Care – 1-424-258-1199, I was told nothing could be done about this since it was sent to Collections. Shane (representative) would not even look into my account to investigate what had happened.
This is fraud in the most obvious, transparent manner and I will be filing a complaint with the Better Business Bureau and any other federal investigative unit available.
The fact that this can happen to me and other single men/women – whose credit and bill payments are scrutinized for incorrect billings, provides a ‘tip of the iceberg’ view of the untold millions of people being billed fraudulently and never catch the mistake. Unfortunately, I was reconsidering perhaps later on in the year, to try their services again but after this experience, I will never, ever trust that there is any concern about their subscriber’s ‘well-being’ when there is such a startling and obvious ‘lack’ of customer service or ‘customer care’.
I am right there with you. I’ve been locked out of my account and unable to access it for quite awhile.
I received a collections bill for over $600 (because my account was on auto renew). They’ve billed me for a service I couldn’t access.
They told me that I had to pay the collections company to get my account unlocked, in order to regain access to my account to stop the auto renew. What kind of business is that? I just want out completely.
I have had e Harmony a few days when I noticed that my ave was wrong I emailed several times asking to have it corrected with no reply until I emailed and said either change my age to 65 or cancel my account I received a email imeditly asking me to fax a copy of my cell, which I did the same day, That’s when it all fell apart . I could no longer receive anything on e harmony , I kept receiving a message saying to log back in later the were ringing my matches,after 2 days of this I googled eharmony tech support and called them . I spoke with a man who called himself James Scott .James apologized and said he would be happy to correct the problem , because I was new and having trouble he could offer me 6 months for 20.00 total, many times he asked for my bank card info I told him that billing had all my info and they could help him if needed. James then asked me to dwnload coin bit , or bit coin never having heard of this i assumed it had something to do with fixing your website soi pjt my email in whan james asked me to then suddently he typed his pass word in ,i asked what he was doing he said this was nessary so he could enter my account and fix it he did enter my account several times and then asked for my bank number when I told James I was hanging up to investigate he was not happy l emailed what I thought was eharmony and received another call from India I asked him to call me back in an hour ,never heard from him again. Later that day my phone started running slow and apps were popping up that I knew nothi g about ,that evening I opened my phone and there was a 9 dot lock , something I k ew nothing about I called t mobile tech support and they could not fix my phone, my email and Google account had been comprised, the next morning I could not call out expect from my car,. I later received a call from India from a man asking if I would like him to remove the lock from my phone of course I did he said eharmony charged 7.00 to do this I refused .. then James Scott from eharmony called again saying he fixed everything but needed more info , I wasn’t nice then hung up .
My phone can’t be fixed I had to pay t mobile 175.00 to send it into my insurance for a refurbish phone I also had to changed my debit card numbers . I do not feel comfortable talking to anyone in India I want someone from California to contat me . I feel that e harmo y owes me the money that I am out on my phone , oh and my account is still not working.
Hi, i recently was scammed by the same India forgien speaking ” EHarmony tech support ” I wanted to cancel my account as my passoword no longsr worked and i had not used it for over a yr. But they kept taking. money out of my account each month. I told this female support tech that i wanted to cancel my account, she said that there was money owed to me and when i said that I wasnt asking for a refund, she said they couldnt camcel the account without refunding my money.. thats when she put her supervisor on. A male forgein speaking india guy .. saidbhis name was John Smith<< yah I lnow how gullible could I be… anyway. He said to transfer my money ( he never did say how much he was refunding) he wanted me to add coin base to my account. Oh my the way he had me download coustomer assist through goggle play , which I did. Sadly then he was connected and was in my computer and had access to my email ect. He said that my bank had blocked their attempt to attach coin base and i needed to call my credit uniom and ask to havr it unblocked. I vaughly remember seeing a email pop up and somehting abt a warning.. bt thry erased it before i could read it. Anway.. needless to say.. they said the transfer should go through within the hr. Well I decided to check my account and noticed it was down to 30$!!! I called my credit union and was told that 8 hits of 45$ each had been withdrawn by coin base on something called a " cheap card" this money hadnt been pillednyet but was " pending". I told my credit union that i had NOT authouraized any with drawls for coin base.. they said since it was only pending no fraud had been committed and they could not restore or block the withdrawls . The next morning all my money was gone all 8 withdrwals aent through. When i called the orginal number and asked ro speak to john Smith he assurred me there had been a mistake and for my money to be returned he wanted me to open. I shut him down right there and told him i knew he was a scammer and that life lock and my credit union andbthe fraud departmentnof the better business buero will be contacting eharmony and be charged with fraud. And hung up. My credit union shut my bank card down and i had to get a new bank card. A few days later it was determined since i had willingly gave them access to my accounr, they could not refund my money.. 360$ was all I lost as i only had 400 in it. Several checks bfor bills i had out put me into over draft and i have bsen charged 25$ per check and of course have to make uo the lost money.. what i have learned is.. never give out numbers. Ect. And I am a gulliabke old fool.. by the way, i have yet to find a way to actually get a hold of Eharmoney corporate office. All the numbers on line all lead to the india support scsmmers. Surely Eharmony is aware if this.. fianally I will be free of the account as i have my old nu mber blocked. This has been a night mare !! I have been sick oiver it. . Never never never again!! Eharmony is a true rip off!!!
I’ve never signed up for enrollment with Eharmony – been in a relationship for 40 years. I receive email after email from them. I’ve unsubscribed numerous times – than started blocking their emails. Today alone I received 8 emails from Eharmony – when I went to block them – found out I was blocking my own email address on 6 of them. If this is how this company has to advertise themselves – stealing other people’s email addresses – I’d think twice about doing business with them.
I contacted this website to obtain contact information for eHarmony.com. I had went to the eHarmony.com website trying to join and taking advantage of the 50% off weekend! Their website had stated that my email address was invalid. I browsed their website seeking contact information and could not find it no email address no phone number no postal address and no contact form.
After reading some of the reviews here I have decided not to join! Thank you!
When I signed up I set my personal settings where I requested contacts to be no more than 60 miles sway from my location. For the next week and a half all I received was leads over 250 miles. I contacted customer service and they said that it was there error and they would correct that. I told them no I signed up for a service thay they did not provide and I wanted a refund. They told me that they could not do that and o told them that was BS . I also told them that they better not take anymore withdrawals and lie and behold they took another payment out of my checking account at 30 days. I was pissed off royal and I contacted them again and again they give me another line of bulls**t. I intend on contacting the Attorney General because this is fraud.
This is sham. They took my last payment and then I was told my password was wrong after redoing it several times I just quit. The customer service is junk and lie to you if they awnser. I Will be contacting my lawyer to stop this sham also report to the better business bureau
I am not disputing the fact that by law you have the right to deny my request for a $50 refund due to the Refund Policy in the Terms and Agreement that I signed. We are not set to appear in court over a legal matter. This is a customer service issue. Is it really worth taking $50 from as many unsuspecting customers as you can because it’s legal? That’s very short-term thinking and your stock will suffer accordingly, as this information spreads on social media. And in turn, as more and more people find out about this unethical business practice, they will use Match.com instead.
I have spent over with your company with no results you keep showing me the same people over and over.I CAN NOT SIGN IN YOUR SIGN SCREEN KEEPS ASKING FOR A PASS WORD WHAT A RIP OFF.i THINK IF YOU WERE A COMPANY OF INTEGRITY YOU WOULD DO WHAT YOU SAY.i AM SURE YOU CAN SEE i,M PISSED OFF AND RIGHTFULLY SO.i WOULD REFUND REMAINING MONEYS TO ME INSTEAD OF SOME JERK THAT ANSWERED YOUR PHONE AND TOLD ME TO READ THE POLICY’S.i AM GIVING YOU 24 HOURS AND I WILL GO ON YELP AND TELL HOW BAD YOU PEOPLE ARE.I AM ALSO CONTACT THE ATTORNEY GENERAL.
Rich Unger
I HAVE CLOSED MY ACCOUNT AND NO LONGER WANT TO RECEIVE ANY PROFILES OR “MATCHES”.
I DEMAND THAT YOU REMOVE MY PROFILE COMPLETELY FROM YOUR WEBSITE.
Give me my money back you bunch of thieves this site sucks never spoke to someone and it’s been month’s since deactivated my account so give me my money back!!!
They stole money from my account when I hadn’t even used this site in month’s.and yet they act like their the professional one’s.thieves that’s what this site is may you all who manage this site fail and may this site have no customer’s until it is completely closed this i say this I swear.
I can not believe the unprofessional behavior I have seen from this company. I was charged for a spotlight service that I did not authorize and when I called to have that removed I was advised that it is a premium service and therefore I had to authorize it. Now my only way to dispute it is through an email and having to wait 5-7 business. When I asked to speak to a supervisor I was advised by Calin that that was not possible..he refused to transfer me or give me any supervisor information. He was extremely rude and did not care that I was frustrated at all. I cancelled mY subscription immediately, thank God I was only 2 days in so I will get that refunded but again have to wait 7-10 days to see that. All I can say is this has been a joke. Even if I found the matches to be good the headache of having to deal with this company is not worth it!! To say the least I’m extremely disappointed.
Update 04-24-2017 My account has been expired and shut off by Mike C. in eHarmony customer Service without approval on April 10th. I was informed by a supervisor who said she could see what Mike C. did but the company did not provide her the tools to reverse what Mike C. (and possibly another Rep) did to my account and that the ONLY TOOL provided was to send it for review by Trust & safety and they may or may not let me know their decision in 3-5 days if they can return my account back to previous status and plan. I have been on eHarmony for 2 years 261 days, not one date but chatted with a nice person. I now rest in the penalty box of eHarmony customer care. The eHarmony customer service rep on April 10, 2017 has caused me a great deal of time, stress and sadness knowing he locked me out of my access to my matches and messaging tools for my current contacts. I felt so bad I have now deleted and closed my account because why have a profile when you are restricted to view others from the actions of 1 ONE eHarmony customer service rep thought he would share is negative energy on my account by disrupting and interrupting my use for the account I have had for almost 3 years (2 years and 261 days to be exact). He is not a nice person to do this and I just can’t believe companies have lost touch with the customer. No longer is the customer a priority and I feel like I have been thrown under a bus. I deleted my account because if I can’t view or message anyone why have it? If eHarmony does not provide the tools to their supervisors to correct such situations it indicates other motives to me on the part of corporate policy or strategies to extract wealth from the consumer which to me is in poor taste (I hope this is not the case). So very sad the powers that be at the company allow this kind of treatment by customer service in such hurtful manner to good customers who trusted eHarmony to do the right thing.
I’ve sent this to your CEO. What a rip-off!
—– Forwarded Message —–
From: Bobbi Pitcher
To: eHarmony Customer Care
Sent: Thursday, April 20, 2017 10:06 AM
Subject: Re: Incident: 170420-000469
I am pursuing this with the Better Business Bureau. Nowhere, when joining, does it say that you only have 3 days to cancel. I called in the first week and wanted to cancel and the customer rep told me that I needed to be patient and changed some settings (religion, location, race) for things that I really wasn’t OK with changing, but agreed to try. He said to call back if I didn’t find any difference. Well, no difference. The same 15 or 20 men, with 2/3 of them being too far away from me to date. I think the commercial completely misrepresents eharmony and what is done to help people find their match. My advice? Make my setting 300 miles away? Really? I am so very disappointed.
I want the two remaining payments of $63 cancelled effective immediately! If this doesn’t happen, I will pursue this in small claims court, as well as file a complaint against you with the Better Business Bureau and your local chamber of commerce. Negative feedback is not good for your company, and I feel very bait-and-switched, which I will blog about to my many friends and followers.
2) Because e-harmony is not at ALL what it is advertised to be, I am very unhappy with it, and I feel very “bait and switched”.
I want the two payments cancelled, with a cancellation number. I also want a refund (minus time used) of the $63 already paid. I am angry and I am very disappointed.
Please advise what action will be taken and when. If I don’t hear from you by next week, I will contact the BBB and file a formal complaint. If you mention the 3-day cancellation when someone is signing up, it’s got to be in microscopic print, which is deceptive on your part and definitely doesn’t show good faith. If your product is so good, why only 3 days to cancel. That’s a question for the Attorney General right there.
My account was hacked, you closed it, said to sign up with another email. I did. Most of my matches are frauds. I have complained, I have emailed showing proof that the frauds are still getting matched to me. Eharmony itself removes about 5 matches a week from my account so they are aware, I assume, of the problem. Yet they still do nothing. I am going to write their corporate office in conjunction with the Consumer Protection Act. If they don’t respond, I will sue. How in the world is this helping me meet someone when all my matches are frauds???
I’ve canceled and canceled and canceled my contract with eharmony about 20 times, I’ve told the lady over the phone I do not want to subscribe anymore I do not want to be with eharmony anymore. I did the 6 months thing back in June of 2016 for 71 dollars only, a one time deal, that is what eharmony stated and told me online and over the phone, but I canceled any way, in which they charged me over a hundred and some odd dollars more and then on top of that. I just called by my credit card company yesterday and they told me that eharmony tried to take out 71 plus dollars from my credit card, WHAT !!! Do you all Know what the word cancel means or do I have to get my lawyer to explain it to you. Please leave me alone. And again MY ACCOUNT IS CLOSE…..Have a nice day.
I have the same problem with EHarmony except when I signed up, I signed up under a month to month program, the returned confirmation from EH showed ano annual contract at $79 once every three months. This was a year ago, at that time I decided to go with it. I just noticed that EH renewed my contract without my authorization and charged my credit card without any notification or authorization.
I am going straight to the news media to tell them my story and the events that just occured. I recommend you do the same in your area. The more of these stories are told on TV during the 6 o’clock news in our local market, the more it will hurt EH.
The only resolution that will prevent me from contacting the local news media, is for EH to reach out to me directly to discuss these issues.
Hi – I am VERY frustrated. I thought I had closed my account a few years ago, but when I got on line to open a new account recently, I discovered that my old account was inactive, but still alive. So, I signed myself up for another three months. What I didn’t realize was that matches for three years had continued to pile up. I had 1790 matches many of which were, of course, not even active themselves.
I called eHarmony to ask for them to be deleted and was told that this was my “responsibility”. I started to delete them but it was going to take me HOURS. So, I called back and was told once again that this was my “responsibility”. I pointed out that I had not asked for 1790 matches to acXXXXulate in my inactive account, but I was very rudely told that this is what happens with an inactive account. I didn’t even know that my account was still active!!!
Given that, for some strange reason, eHarmony was unable to erase my entries from their system, I suggested that they simply close the problematic account and open a new one for me. However, they told me that I would not be eligible for the price that I was given as a “renewal” account. In other words, I would pay more, which seemed completely unreasonable since their system created the problem with the 1790 matches in the first place. I asked to be transferred to a supervisor and he was not at all a good example of good customer service. He was quite rude.
In any event, I am sorry about the whole thing because I had had a positive image of eHarmony up until now. This event has left a very poor taste in my mouth and I will be, unfortunately, telling friends and family about it. I had heard about problems with eHarmony in the past, but, as I say, this had not been my experience until now. I am extremely disappointed.
R
I’m really upset that I have requested 4 times now to be cancelled off this website. You continue to charge my account after me asking back in December of 2016. I have talked with several people and emailed 4 times. STOP charging my account. Sad thing is you cant find any corporate email address to reach anyone of importance. I would not recommend this website to ANYONE
I would like to speak with someone in corporate about the next new dating site to explode, the client base will be over 13 million.
Hello eHarmony, I have been so disappointed in what has been called “the uniqueness” of eHarmony’s personality questionnaire and in the resulting, poorly matched, profiles I receive. My experience with eHarmony has lead me to feel that the personality questionnaire you claim is your best feature, and a large part of what, I believe, we pay for, does not pick up on important qualities. I am an educated, classy, refined lady who enjoys nature. But lead photos of men holding large fish they have just caught or who look like a lumber jack do not make any sense to me. A man who chooses a photo such as this to present himself and make his first impression to me as a potential mate is not at all suited to me. Nor, when you send me “a highly compatible match”, is my trust in your personality profile and quality control strengthened when his profile reads he “will only date single women, widowed women or women whose marriages have been annulled…no divorced women.”
I very much want to meet a mate with whom I am well suited and had hoped eHarmony would stand out among all the other dating sites. To be quite blunt, my experience has shown that it is no different.
I have requested 4 times now for them to cancel my membership and they continue to charge my account. I’m really getting upset now.
Dear Corporate, I am extremely unsatisfied. 1. Your site is only “matching” me with people within a small radius of my zipcode with minimal results. I changed my search parameters several times to test your process to only certain states, and regardless of the STATE I enter I still ONLY get matches in my zip code. 2. I have tried for 3 days to find a CUSTOMER SERVICE PHONE NUMBER – there is NONE. 3 So I searched for your EMAIL address. NONE. Oh, there is a link to email you, hahaha for us. It is a link BACK to the ENDLESS loop of TOPICS. 4. Type Refund or Customer Service Phone number in your Topics bar and NOTHING comes up. 5. I think your site is a rip off. 6. How do I get a REFUND and CXL this today?
Love what you have done with the website. Now it is completely unusable.
Dear Sir or Madam:
I have a comedic video that I think should be a part of your Valentine’s Day commercial campaign. “Join eHarmony, or find love the Hard way….
Let me know what you think. I’m not sure who to contact.
Best,
Natasha Missick
(646) 301-XXXXX
stop f-ing emailing me now i have tried the soft approach and you do not get it i am married married very happily married you jerks so now i have 2 go thru the pain and agony to get in touch with homeland and the bbb and the television stations and msnbc ect….
Why don’t you give me a choice in the matter, instead of playing in the hands of the (if any) compromiser. May have been, as indicated does not confirm to me that anything really happened. But you made the decision for me without asking me, or caring enough to include me in that decision.
If only a few pictures were taken, and I was able to put them back up on my profile then what is the big deal… and why have you taken such drastic measures to lock me out of my account. And a week later you say it has been closed. What about the month or more left that I have paid for and have now been horribly inconvenienced by this action.
Either eH is part of the problem or they are part of the solution… which is it?
What about all of the people that I have been communication with over the past months, those people are going to think what they want to think (but you have not made it any easier) why did I just disappear all of the sudden. It is all about perception at this point.
You say you are working on a solution, but what does that really mean to me? I no longer have access to my account, and for all intense and purposes a paid member who can no longer enjoy the privilege of communication with others.
Your response is so as matter of fact, instead of seeking compromise to work towards a solution that we could both agree upon. Why do you think after this experience that I would even want to continue my paid membership with eH at this point, unless you are willing to add not weeks but months (beyond the offer below) to extend my membership, its not even worth it. And I still feel that I would have some explaining to do to try and save face with the many people that I have been communicating with over the past months. Again, it is perception.
I don’t understand and I will never understand why you took all of the control and left me with nothing, including a paid account that I can no longer gain access too.
It is enough that someone might be contacting you and they are not legit, but to now have to put up with the things below. And cannot get the help required to fix or solve the problem, and now being in the middle of a three day weekend.
1. Last week I noticed that half of my pictures were missing from my profile.
2. After not hearing from anyone, I put my photos back up on my profile.
3. After not being able to log on, I tried today to reset my password.
4. After the password reset, it came back that my account is closed?
5. What is going on with eH and has my account been high jacked?
6. The instant message I sent last Thursday was never responded to, so I was forced to call CS. Now three different times.
I have never had to deal with outside people and having to depend on others for help, like technical people that only work during the week and may or may not get the resolution until the middle of next week. If this is typical for how you operate, then I am strongly considering shutting down my account. Because everyone of you went home on Friday for the weekend and may not return until Tuesday of next week.
Please explain to me what is going on here… because I am shocked to find this out the way that I did.
Based on recent review of your account information and activity, eHarmony has made the decision to close your account. We do not disclose the specific reason for our decision, however, for your consideration we can provide some general information regarding such closure decisions.
The most common reason we may choose to close an account is for a violation of our Terms and Conditions regarding the misrepresentation of personal information, such as name, age, address, marital status or criminal history. On rare occasions, we also may close an account due to specific complaints about the content of a profile, communication, or for any other reason as stated in our Terms and Conditions.
Message from Customer Care (05/29/2016 11:48 AM) Incident: 150529-000604
eHarmony Technical Support Question Reference # 160528-000639
Message from Customer Care (05/26/2016 06:47 AM) Question Reference # 160526-000419
Message from Customer Care (05/26/2016 06:47 AM) Incident: 160526-000419
And if this is how eH helps members to solve problems and to fix issues then I may not be all that interested in reestablishing my account, but I do deserve some answers to the obvious questions.
I have been communicating with 4 different men. It turns out that 3 of them are known scammers (I checked through RomanceScam.com) and the 4th has already asked me for money. Be careful. Do a reverse image search through Google or Tineye.
I don’t know how to get this message to the eHarmony staff. The regular eHarmony website doesn’t provide any way to contact eHarmony staff. This isn’t a request for advice. It’s a warning that eHarmony members need to be better educated about how scammers operate.
eHarmony staff, please let me know that you got this email.
You can call or send a fax with the info on our website Rebecca.
Hi, Today I got Hacked, someone is sending messages from me to all the E-Harmony
members. When I called to cancel and get some help and they said” she” will send a message and I will get an answer by this time next week” I was upset and said i need help now… she said this is all she could do for me…. So I called the Corporate number and
insisted they help me fix this today, return my money and delete me from this dating service. the customer service lady said I should hear from someone within 24 hours? Not acceptable.
I’m still waiting for someone to help me.. This is the worst service ever!!
Absolute WORST service I’ve ever dealt with. I’m not a person that writes reviews, but this company has aggravated me beyond measures. The fact that all correspondence have to go through email, you say to expect a response in 10 days which never happens and your reps are no help whatsoever. Beware because free trials are NOT free. They say cancel within three days to avoid charges and I was charged on day 2. Not only are they refusing to give me my money back they are continuing to charge me. I will do whatever I contact every channel I can to complain about this company, starting with the BBB.
I totally agree with you and when you email them no one returns your emails. I have called and they said I had to email them. NOTHING>
Eharmony sends me “matches” everyday. Everyday I look. All I see are men living more than 100 miles away. I have never had a man reach out to me in the 2 years I have paid for this awful company. This has been the most awful experience and has affected how I feel about some things associated with trying over and over to even find someone in the area where I live. You can not tell me that adding a couple more photos will help. I want back my money I paid in January and subsequent months. How dare this company.
FALSE ADVERTISING and FRAUD. I have been trying for almost a month now for sometime to discuss the lack of features and services on their mobile site which do not state anywhere in their Terms and Conditions that they operate differently and lack features. This is FALSE advertisement. Also, never was provided a free trial option that is STILL offered on TV. Charged a membership upfront when was suppose to be in 3 installments. Haven’t used in over 3 weeks and I can’t get anyone to call me. This is the most horrible representation and service that I have ever seen. Truly upset and disappointed. Filing a complaint with BBB.
LAST communication to FB Team –
I am reaching out to per my post on FB.
I had already reached out to Customer Service and they emailed me a standard response. When I asked for it to be escalated to a person that I could call, I received no response back. It has been 9 days since I have made that request. No where on your site or Terms and Conditions does it state anything about functionality differences. Not to mention, when using mobile, you aren’t even offered the trial as you would be if on the desktop version. While I have logged on to my sisters computer to confirm, I do NOT have a computer that I can use your site. Only mobile. This is false advertising and not setting expectations to your clients. Such misrepresentation! The mobile site is not user friendly (and I am in the technology industry), lacks many features that are offered on the full version and matches don’t even correspond to the filters I have provided. I kept getting recommended to 50 year old men. No offense. I am 38 and adjusted the range of men I was interested. No help. Below is the initial email I sent to Customer Care. I am not asking for a full refund. I have not used your site in weeks. Since I started escalating this. All I ask is to be refunded a portion of my unused membership. I used to think highly of this company but am quite disappointed in the way the advertising is misleading and access is not fully functional. In addition, I was charged up front when I thought it said 3 installments. VERY frustrated. Please help!
Melissa
Original Request:
I tried to sign up for the free trial via the mobile app and was not able to. Frustrated and disappointed, I decided I would try a membership instead. The free membership trial is still being offered on TV but yet I was never allowed to sign up via the mobile app. I signed up for a membership thinking I was going to be billed in 3 installments for which I was NOT and the full total was drafted my account. Once again, NOT happy since this is not what the app stated would be billed. I am NOT pleased with the mobile app and do not have access to use on a computer. The UIX is not user friendly and is hard to navigate whether you have responded and who’s turn is who’s. Also, very limited number of guys being provided in my area via the mobile app. It’s like the same 30 guys every time. Overall, I am not pleased with this service or how this application works and would like to cancel any subscription and ask for a refund.
Second Email:
Please escalate my request. Your ad is misleading for the free trial period where I was NOT provided that option via your mobile site. This is the only way I have access to your site and was not provided that option when I went to sign up. False advertising! When I decided the heck with it and decided to get a subscription, I thought it said I would be billed 3 installments but instead it was drafted as one charge. Also, your mobile site does not provide all the options as your desktop version which has been confirmed by several of your representatives. This too is not communicated anywhere when you sign up OR in your terms or conditions. Mobile is the only way I would be able to use your site and it’s unacceptable to utilize if I can access the full functionality. I am not pleased with the service or the site and would greatly appreciate a portion of my refund for services in the future. Your terms said full refund within 3 days and I’m not requesting a full refund. Please advise!
Third Email:
Please advise IMMEDIATELY of a contact person that this has been escalated to that I can speak with directly. Your terms and conditions do not state differences in your application from Mobile versus Desktop versions. Also, your mobile site does not allow users to receive the free trial. All this is false advertising, misleading and fraud. This will be sent to the Better Business Bureau as well as corporate if I do not have resolution immediately. To wait over a week to be contacted is unacceptable!
I just wanted to say thank you. I am coming up on my 2 year anniversary with my boyfriend that I met on your website. I’ve never been happier and I feel so blessed that I was able to find this amazing man. It’s all thanks to eharmony. We call your commercials “our commercial “.
Thanksfor making me believe in love again. I didn’t know it was possible. .. I feel extremely cheesy right now sorry.
Gentlenman of eHarmony, it has come to my attention today that the lovely ladies you call ‘my matches’ are not receiving my emails with any degree of consistency.
One lady placed message that ‘nobdoy responded’ on her profile in utter frustration. Following a short message on my profile indicating that I always respond having started a conversation one of my matches contacted me and it became clear that I had not received her last message.
Somebody at the very highest level needs to get to grips with this problem. Until that is done affected users need to be offered the work around I am now using.
I have contacted UK customer services about this several times. Curent case ID: [Incident: 160209-002779]
any company that operates based on duping its customers is not long for this world and really should shame and disappoint the employees, the management and anyone associated. They take advantage of the fact that many of its “members” don’t want to publicly decry the sham and their own involvement. Shame on you eHarmony -Shame on you Neil Clark Warren -you should operate a business that satisfies customers not fleeces them.
EHarmony Mgmt,
I want you to understand your auto renewal process is a totaly misleading and is really taking advantage of countless innocent individuals particuarly those on limited incomes and elderly. I have attmepted to cancel the auto renewal several times with negative results. Clearly you goal is to make it complicated by not letting folks cancel and by having a short time frame hoping they miss the date and you have them locked into paying more money to you. I tryed to cancel a total of three times and on the last day I was still unable to cancel. Why you ask, your contract is eastern standard time while I considered it Pacific Standard time which is where i live and to point out that is where your corporate office is located, California. Clearly if you can have citizens miss the cancellation by just a few hours you have them committed to another contract, so I guess you win, very sad, I sent serveral emails to Eharmony staff one of which I said cancel the auto renewal. Out of all the emails I only received one response. Finally I called and was directed to file the review process and Eharmony staff would get back to me. i filed the complaint as directed and no one ever got back to me. I once again sent several emails and received no response even to hear the outcome of the review process. First a very simple fix, let folks notifiy you to cancel the renewal for the next billing cycle, done in countless other companies, clearly more ethical. It is doubtful any change like that woluld happen so if you could Please respond to the outcome of my request to have the auto billing cancelled and refund made.
Thank you for your testimony of your experiences in trying to cancel before they auto renew. I will definitely be mindful.
I was referred to eH+ by a leading match maker in the silicon valley. Well with her name, I trusted the eH+ would help me in no way others would and I would get some decent leads within their large pool. Well I was wrong. I paid $5000 for the service. after a year, I only got to meet two men instead of 12-18 as they promised. They are not any better than the Match.com provided me and with the high price tag they refused to provide service. I would never pay that much for just introduction to men that are no better than I would have met in life and no follow up to help me. Now I called their toll free # to get my refund. They initially answered and promised to return a call by 2. Once more, they disappointed my expectation w/o a call. And more, when I called them back multiple times, they all went to voice mail. I had left messages before, all w/o a return call. I also called their headquarter seeking some help, no operator answers. It feels like a scam with this company with their way handling their customer. I would love to sue them in any way I can with others like me. And yes, I will email that leading matchmaker that she should not ruin her reputation by helping eH+. Certainly she didn’t help me.
This is absurd. They tell you it’s free but won’t reveal a picture until they have you money. What jerks! It not free at all. You have no idea if they are real or a fasoud. Their free is bogus! Don’t waste your time.
I am interested in knowing how many people would like to file a class action suit against eharmony?
I am willing to join you in a class action suit. They charged $67 a month for three months and they do not sent anyone near what I was looking for even after I filled out 1000 questions. But I can’t contact anyone there. When you press email or contact, the site
takes you to their stock questions and there is no one to talk to, no way to get through!
I am interested. I was just fleeced a renewal fee, for a service that I haven’t used in 6 months! In the six months since I joined, I wasn’t matched with a single individual within 100 miles of where I live. I asked for a refund and was refused, saying it isn’t in their corporate policy to issue refunds for automatic renewals. I requested corporate direct phone line and was told that they could not provide it, only send me an email that I could “respond” to in order to reach corporate. Supposedly a Christian based company, but nothing more that scam artists for hard working folks that they prey on.
I am! They scam people and then have the audacity to be on TV making false claims!
I am willing to join a class action suit against eharmony. They a deceptive and dishonest.
In definitely interested, they are liers and won t refund my money
I would Laird Mintz 312 834 XXXXIncident 220503-001425.
4/30/2022- Chase posts Eharmony charge. 9am after noticing the charge I immediately called EH but they were closed on Saturdays.
5/2/2022 – While at the hospital visiting my mother in hospice I called EH and they denied my refund request explaining that I will receive an email from a Account Specialist in order for me to submit my written objection proposal.
5/03- Call EH to report not receiving their email promised from Account Specialist
5/03 – Called EH to report not receiving the email from Support Specialist. Talked for over an hour. Very frustrating conversation
They stated that they did send me email but I did not. While on phone they tried sending me three more times and still did not get email. They gave me their email address and I sent them my email with attached Written Objection. EH states they have and see my email.
5/4- Called EH from the hospital while visiting my mother. EH reports not seeing my email or written objection. I am very angry and frustrated and had to start my story all over again. They promise me someone will call me with in two hours. No one calls. Three hours later I call to explain the utter aggravation EH is putting me through by not following through with their promises while I have a $550 hanging over my head.
They promise me again that they will email me by end of the day to my gmail account.
I purchased my plan in October 2021 and it was one month later in November 2021 that I found my mate. Also, within the week I disabled the auto renewal for really only wanting to not purchase Eharmony more than one time. I also contacted E Harmony to ask that I executed the procedure correctly to which they assured me I did.
I am not arguing whether or not a mistake was made at that time on my end our yours.
But I am begging you to consider the significance of the timing to all of this being that it was no later than minutes after my Chase Bank posted the charge when I made my first initial call to you objecting to the charge with the intention of not using the service.
I have been calling you since and being told that a Financial Rep will call allowing me to present this explanation
Please know that even if you gave the benefit of the doubt to the customer, I would NOT AT ALL expect a refund if I had been using your service for months and then all of sudden decided to ask for a refund. It would be like taking a bite of the apple and asking for a refund for the rest of the returned apple which I am not doing here.
In fact in the same way, I would not expect a refund in November 2021 for the rest of unused time after I found my mate.
I had already paid you for a service that I used for weeks before I successfully found a mate. I took a bite of that apple and felt encumbered to owe you what I paid.
But in the case here that I am referring to, I had called you Saturday April 30th 2022, only minutes after Chase posting the charge knowing full well that I did not need nor plan to use the service and surprised all together from being billed after recollecting clearly disabling the auto pay on November.
Additionally, it is worth noting here that if I was currently using your service and wanted continued, I would not have felt so shocked from Saturdays Chase posting.
Eharmony is a reputable company and a service I would use in the future should the need arise. Adjusting my bill accordingly would reinforce my positive opinion of your business practices and entice me to use you for a future need.
Not adjusting my bill seems punitive and excessively unethical since I will get nothing in return for the $550 since I will not be using Eharmony nor have I used it since November 2021
Lastly, I am currently taking care of my mother who recently was admitted into hospice and by her bed side every day. It is a struggle and emotional challenging to be with her and receive your bill.
It is especially difficult for me to find the time to write this letter and if you decide not to adjust my bill, it will cause me unnecessary financial distress that will be difficult to navigate.
I beg you to please do what I consider the most ethical decision so that maybe someday if in fact I need this service again I will think of you.
Comments
1) I went to Eharmony headquarters web page and in their comment section it is splashed from top to bottom with nothing but angry customers who feel they were cheated by being charged for auto renewal they knew nothing about
2) When I did a google search on EH the web page was splashed from top to bottom with lawsuits against EH and paying millions to California in multiple lawsuits related to Auto renewals.
3) I have contacted Chase bank requesting reversal of the charges.
f***tards, remove me from your f***ing service never signed up for it and keep asking to be removed yet you email me daily.
your a bunch of twatwaffles.
have asked this f***ing goddamn loser of a website hundreds of times to remove my f***ing email address from the data base, I never have nor would I sign up for an account and yet daily I get multiple emails from this site. Knock it the f*** off and remove my email address you f***tard twatwaffles.
This entire website is a scam, they will take your money and keep taking it for a year. The only way I was able to communicate with someone was at: (800) 965-7082. I had to lie and say I wanted to renew my account just to get someone to respond to me. Prepare to be robbed.
I agree with these statements i had to keep hitting no renewal at the end of my subscription it runs out at the end of this month 9/2015 i hope they cancel and not renew me and some of the matches someone is acting like I’m responding to them and its not me yes its my pick but I’m not the one responding i showed my family and have pics of the conversations i tried to email them about this but can’t find a email address i finally got the number going to see how that works out thats just so deceitful and i feel bad cause whoever it is is misleading these poor guys saying could i have your email sending you my picture album etc and they can’t say it well in a sentence its like they have a broken accent this site is horrible
Luckily for me, I never gave them a contract or any money prior to discovering how awful, deceitful, misleading their entire program is. I would LUV to see this dr. neil clark warren face to face and tell him what a disgusting piece of work of a human being he must be in order to back a website of this nature. Or perhaps he is just a “shill” that was paid to “front” some other organization???? Once they get your information, email, etc., they WILL NOT CEASE to invade your privacy with relentless communication just to get YOUR MONEY sucked out of your pocket. You CANNOT STOP the emails, the propaganda, the sales pitch, no matter what you do. Each time you attempt to reply, it comes back as a “no-reply” email address. This is my first ever experience with a dating site of any type and I can assure you, my last. I was warned about meeting people online but I thought it was the other people I would be introduced to that were the concern, NOT the DATING SITE themselves !!!! So anyone else who may be lucky enough to do some homework before getting SUCKED in to this horrible forum, BEWARE, DON’T DO IT, MOVE ON are my best words of advice. And for the other poster who said they could not locate a telephone contact for e-harmony; 626.795.4814 should help you.
626-795-4814 is disconnected, as is the 800-965-7082
My one year subscription expired in June 2015. I had auto-renewal turned on and was charged $8.95 for the month of July 2015 – fine, whatever. I filed a complaint about the matching algorithm and lack of matches. I was told to expand my preferences – really? Expand my selection to include women 100 miles away – No. Expend my preferences to include those who are not this or that – no. Isn’t that what preferences are for? I shopped around and tried Match, POF, and Christian Mingle. I do like the interface and navigation of eHarmony, however, I do NOT like the way they handle subscriptions and renewals.
If you speak to a CSR, they have canned responses and will not deviate. They will not give you the renewal rate if your subscription has expired. But as we all know, we get bombarded daily with offers to come back, just not as good as the renewal rates. So, I got a recommendation from a CSR through email to call a certain number and perhaps they would give me a better rate. NO. No budging, no discounts other that what you receive by email and no way were they giving me the renewal rate. So I asked to talk to the supervisor. Please hold while I see if he is available. Then, he’s not available. Then some more talking about what a great rate I can get if I re-sign for a membership. I kept telling her she was saying the same thing over and over and not listening to me. I asked for the name of the supervisor – Spencer. I asked to speak to him – please hold. Spencer evidently said to her, I will tell him the same thing, really? I know how this game works. I insisted on talking to him – please hold. She said he will talk to you now, but will say the same thing. So I asked for his supervisors name – Amber. I asked what Amber’s number was – we cannot give that information out. Could you have her call me? No, we do not make outgoing calls (um really?). Could I have Amber’s email address? No, we do not give that out. Could you have Amber email me? No, we don’t do that.
Finally, I was done, had enough and said I will contact someone at corporate and see if they care about losing another member. All I wanted was the renewal rate I got last month and offered to pay upfront for an entire year if they would give me that rate. So, I”m asking if anyone knows who to contact at the corporate level that would be in charge of customer relations/retention. Thanks for listening to my frustrations!
I would much rather have free search range.
The only reason I paid to join is that the vast majority of the members are devoutly practicing their Christian faith. Atleast, that’s what I am hoping.
It is obvious to us what they have been doing. I have the same experience as the others. Two year ago I enrolled for a one year membership, Premium. If you did not get a match in a year you were happy with (some thing like that) you got another year free. ie. If we fail and can be successful in 12 months, give us a shot for another 12 months. However, they charged me for TWO YEARS. I called them and told them that was a mistake. I had a second year guaranteed if I needed it. Why would I buy a second year? They said they would not refund the extra year. That is crazy. I never got it refunded just like everyone else. The exact same experiences. So when two years came up this month, May, they terminated the subscription and asked for a renewal I told them in April about the previous agreement, they said no but were supposed to send the request to another department. Have not heard anything. I called again a week or so ago. The guy said they never do that type of thing, guarantee a second year if we do not get a match in the first year. But he said he was not there two years ago. There just in nothing in the system now, so there is no way for him to adjust it or credit it back to me the money I paid for that extra year. But he is supposed to be sending the inquiry to another department. I will not get a resolution from them either, I am sure not even an answer.
What will happen with this many of the same complaints is the FTC will see a pattern and practice of the same abusive practices. It has been going on for years. It will take a while but they will file a class action against them with a lawsuit from a law firm, and it will cost them millions upon millions. But we will only get something like three months free membership if you were disadvantaged as a victim of their bad acts these last 4-5 years.
After a while you see what the policy is for a company like this. Tell them anything, but whatever you do, do not give they any money back. Contact the FTC to try to start an investigation. They will see the pattern of abuse.
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I HAVE BEEN GETTING A EMAIL IN MY SCAM BOX AND I HAVE TRIED TO UNSUBSCRIBE FROM IT. PLUS I HAVE REPORTED IT AND NO ONE KNOWS HOW TO READ. I DELETED MY PROFILE LONG TIME AGO. THE EMAIL SAYING IT IS FROM EHArmony IS A SCAM AND I WANT IT STOP. PLUS I WILL YOU ALL TURN YOU GUYS INTO BBB FOR HARASSMENT.. TELL WHO TO SEND THE EMAIL TOO.
Please stop your emails to my email address. Please please please since you do not care to supply an “unsubscribe” link as required by law.
I normally don’t write reviews, but I want to save anyone from using this horrible company and losing their money. I wanted to give eHarmony a try so I signed up in March of 2014. I quickly decided that it was not what I expected, so I emailed customer service twice, stating that I had not used the service and requested to cancel my subscription and asked for a full refund. I never received a reply, so I called the customer service number 800-951-2023. I spoke with a customer service rep. named, David, who I feel should not be in customer service. I explained that I emailed twice stating that I had not used the service and was requesting my subscription be canceled and a full refund be issued. He was unapologetic and told me that they only see one email from me and that they sent me an email, even after I told him again that I had not received a reply and that’s why I was calling. I told him that I hadn’t even used the service, but he still insinuated that I had. It was ridiculous. He was trying to talk over me and he was rudely coughing into the phone without even so much as an “excuse me”. I asked to speak with a supervisor. He put me on hold for a long time only to come back to tell me that he had spoken to a supervisor and that they could not help me with a refund. He said that they could change my subscription to 3 months instead of 12 months, but that I would still have to pay $112.00! I felt this was an unacceptable resolution being a dissatisfied customer having just signed up and hadn’t even used the service. I asked him if the supervisor was refusing to speak with me and he said no, but that they would not be able to assist me with a refund. So I now ask for a manager. He put me on hold yet again only to come back to let me know that he spoke with a manager and that they could not help me with a refund. It has now been almost 30 minutes that I’ve wasted on the phone and I still haven’t spoken to a supervisor or manager. I ask for a manager yet again. David tells me that he cannot get a manager on the phone and that all he could do was try to reach a team lead aka “supervisor”. So I’m put on hold yet again. When he returns, he tells me that he can’t reach anyone and could put in for a call back, but that they would still not be able to help me with a refund. I asked him why was he able to “speak” to a supervisor and manager twice, but can’t seem to reach anyone now? He tells me about a dept. that my request would have to go to for a refund approval and that I would have to respond to an email that he sends to me. I asked him to give me the email address directly, but instead he sends me the email and asks if I received it. Lo and behold, I receive that email telling me all about their cancellation policy and that I need to reply to that email in order to request a refund. They never refunded my money and I never used the service.
The FOLLOWING year in March 2015, I was charged a renewal fee for an account I demanded they cancel one year prior!!! I almost lost my mind. I emailed them stating that I requested for the account to be canceled a year ago and that they can see that I hadn’t even logged in. I demanded a refund. They replied to my email stating that my account can be cancelled AFTER I pay another three installment payments for 2015!!! I had to dispute the charges with my bank!
This is a CORRUPT company. I’ve read many negative online reviews and complaints posted by customers that have experienced this same issue. I wish I had read them before subscribing. HORRIBLE,HORRIBLE company!!! STAY AWAY and save yourself the headache!!!
Wow. I’ve been a customer on and off for 3 years and recently the site quality has been horrific! I called and requested an immediate refund and was told that I was locked in for another two months! Of course they said that the contract was for a three month period – where is that? Why would I ever pay for a service I’m not happy with and be forced to continue in a contract I don’t recall agreeing to!?! I asked my claim be escalated and was totally ignored/stonewalled by customer service. I called the Santa Monica corporate office (long distance) and was told corporate customer service would respond. This story is online time and time again. It is NO mistake that a number is not on their web site. They are clearly trying to block communication. They are doing themselves a huge disservice. By leaving former customers angry and resentful, they are generating a lot of bad blood and bad PR – they are also ensuring former customers are never future customers. BAD BUSINESS!
This company is a big rip off. After assumed that for over a year I was not receiving and profiles I assumed my cancellation was completed. Recently reviewed my bank account and there were continued charges. They refused to do any thing so now finally a complaint with my bank for fraud and also referring them to our district attorney fraud division. I also will go as far as have my personal lawyer file against they for past due and punitive damages. These people need to be taken off the market if nothing else let the public know how they conduct business
Go to Time4Amatc. It is completely free free free. The Branch Company apism started it to offer a free service to give back to the community. It matches people scientifically for no fees at all.
Terrible customer service! They automatically renew account and charge your account the following year! Total ripoff! Please don’t utilize this site.
I am serious. If you all want to come together and report EH to CNN and BBC and all the news stations and get a lawyer please reasond and we can all put a case together. They may not respond to a few voices. But put together a few hundred and I bet heads will roll!
I have the same experience. I found that EH doesn’t provide fee in the same amount as stated in their ad. EH used people who is going to have a sincere life partner.
They have F’d with the wrong one. They better give me my money back. Everything everyone has said Bad about EH is true. That’s all I got to say. I Got something for them if my money is not back in my account in 5 business days from this posting.
the site sucks, just a set up with a bunch of non members.
Be careful of this company!!
If you want to cancel your subscription, disabling it through their website AND emailing them months before a subscription ends is not enough!!
To eharmony these two methods do not constitute a solid grounds for cancelation.
So they’ll still bill you.
Try and get your money back that they stole? You have as much chance of that as meeting somebody from there.
Stay away from eharmony!!
I have tried to get it straight with you but for some reason you dont Get it . Take me out of your what ever you call it. It is not free. You tell me I do not know my own email address. Get real!.
I HATE this company! Worst customer service ever! I can deal with the fact that a mistake was made; it’s the customer service I have received in trying to get it resolved that has been so terrible. Apparently the department at EH that should be able to resolve the issue can only be reached via email and it seems that they don’t even read the details of what has transpired. They just cut & paste some blanket response into an email to me that doesn’t even respond to the problem. My situation is that I purchased and paid for a one year subscription with eHarmony on March 15 2014 with a credit card. In May 2014, just two months later, without authorization, eHarmony extended my subscription by another year and billed me via PayPal. I contacted the company and informed them that I did not extend my subscription and to please refund the money and adjust my subscription termination date back to 2015. They would not do this because they said that either I or someone logged in to my account on EH had authorized it. I told them I did not and that it made no sense to renew my subscription just 2 months after signing up when I still had 10 months left. They would not correct the issue, even though technically I had not even started using the “renewal” term as it did not start until March 2015 when the initial subscription was due to expire. I contacted PayPal to inquire how someone could have made a charge to my account without my password and was not really given a satisfactory answer – at least that I could understand. They filed a fraud investigation and asked that I contact the credit card company that funded the PayPal account. I did contact Chase and the credit card was closed and reissued and an investigation opened on that end as well. The PayPal claim was resolved, and the money credited back to me. However, once this occurred, eHarmony closed my account totally even though I had already paid for my subscription through March 2015. I have called eHarmony and emailed now at least 5-6 different times. I have spoken to supervisors there and they have filed “incident” reports and escalated the issue. Each time I receive an email with the same word for word cut & paste response that says I must pay back the money for the extension (March 2015 – March 2016) or the account will remain closed. When I ask why I am not given access until March 2015 since I have paid for this already, no one responds to that email. Phone calls to customer service now leave me in tears. They have been rude and will not even give me to a supervisor because they feel that the matter has been resolved.
Email to eHarmony 10/22/2014:
First, I just hung up the phone with a customer service representative who told me I needed to send an email to the accounting department. Looks like I am still communicating with the customer service department who told me that they could not resolve the issue I am having. That’s the least of the issues I’ve been met with though.
Before I continue, I would like to inform eHarmony.com that I will be contacting the Better Business Bureau, as well as EVERY review website I can possibly find, and I will write about this entire HORRIBLE experience I’ve had with eHarmony since the day I decided to give it a chance. I will also be visiting my bank to dispute any past charges as well as any scheduled future charges from eHarmony.com. I will tell anyone who mentions eHarmony to me what an awful experience I’ve had using the service, and urge them to stay FAR away from this dating service.
In April 2014, I subscribed for a 6 month subscription to eHarmony.com. I had tried many dating sites, and nothing had worked for me, so I wanted to give this one a try. After a couple of weeks of browsing profiles and exchanging messages with a few men, I could already tell that I did not want to continue using the website. I called and emailed eHarmony stating that I was NOT SATISFIED with the service, and I wanted to cancel my subscription and request a refund. At the time the person on the phone let me know that I would not be eligible for a refund due to the terms and conditions of the contract. To me, someone who has many years in customer service, that was just an unacceptable answer. When is it acceptable to charge a CUSTOMER who is NOT SATISFIED with your product the FULL AMOUNT of their subscription price, after they requested that their account be cancelled just a couple of weeks after subscribing?! This is absurd! I hung up the phone that day AT LEAST expecting that my account was no longer active, since I called to cancel my subscription. I did not sign back on to my eHarmony account after that day. Today, I couldn’t even remember my username or password!
I called eHarmony this morning after seeing a new charge on my bank statement dated 10/22/2014. I let the person (Laura) that I spoke with know that I had already cancelled my subscription back in May, and that I want the charge refunded. She informed me that I did call on May 1, 2014 to request that my account be cancelled and that I wanted to request a refund, but that I never actually went on the website and cancelled the automatic-renewal. WHY WOULD I WANT TO AUTOMATICALLY RENEW SOMETHING THAT I CANCELLED?!?! And if eHarmony has record of me calling to cancel my subscription and request a refund, CLEARLY I did not want to RENEW it!!! She also informed me that there was absolutely NOTHING she could do to help me get a refund, and that I would have to send an email to the accounting department and explain the situation. I wanted to TALK to an accounting representative on the phone, but she also informed me that they do not speak with customers on the phone. They only communicate via email. I BETTER receive a response (from a real person) to this email immediately. I do not want an automated response. I want to speak to a HUMAN about requesting a FULL refund.
I am writing this email, in hopes that it reaches a person (not a call center representative) who can turn this experience around for me, CANCEL my subscription, and refund my money. Now, I am asking that I not only be refunded for the charge I received today 10/22/2014 to RENEW (never requested) my subscription, but I also would like a refund for the charges from my subscription in April, May, and June of 2014.
I will not stop writing, calling, trying to contact someone at eHarmony, until this request has been fulfilled, and I will NOT pay another dime to eHarmony ever again. I am beyond dissatisfied with the service -or lack thereof- that I have been met with by eHarmony since I signed up in April of 2014.
I’m pretty sure a company as big as eHarmony, with all of your fancy commercials on tv can afford to refund $215.60 to a dissatisfied customer!
Same thing happened to me just found 3 months of automatic renewals on my credit statement.
I’ve been billed for 5 months. Just found them.
Email to eHarmony 10/22/2014:
First, I just hung up the phone with a customer service representative who told me I needed to send an email to the accounting department. Looks like I am still communicating with the customer service department who told me that they could not resolve the issue I am having. That’s the least of the issues I’ve been met with though.
Before I continue, I would like to inform eHarmony.com that I will be contacting the Better Business Bureau, as well as EVERY review website I can possibly find, and I will write about this entire HORRIBLE experience I’ve had with eHarmony since the day I decided to give it a chance. I will also be visiting my bank to dispute any past charges as well as any scheduled future charges from eHarmony.com. I will tell anyone who mentions eHarmony to me what an awful experience I’ve had using the service, and urge them to stay FAR away from this dating service.
In April 2014, I subscribed for a 6 month subscription to eHarmony.com. I had tried many dating sites, and nothing had worked for me, so I wanted to give this one a try. After a couple of weeks of browsing profiles and exchanging messages with a few men, I could already tell that I did not want to continue using the website. I called and emailed eHarmony stating that I was NOT SATISFIED with the service, and I wanted to cancel my money back and request a refund. At the time the person on the phone let me know that I would not be eligible for a refund due to the terms and conditions of the contract. To me, someone who has many years in customer service, that was just an unacceptable answer. When is it acceptable to charge a CUSTOMER who is NOT SATISFIED with your product the FULL AMOUNT of their subscription price, after they requested that their account be cancelled just a couple of weeks after subscribing?! This is absurd! I hung up the phone that day AT LEAST expecting that my account was no longer active, since I called to cancel my subscription. I did not sign back on to my eHarmony account after that day. Today, I couldn’t even remember my username or password!
I called eHarmony this morning after seeing a new charge on my bank statement dated 10/22/2014. I let the person (Laura) that I spoke with know that I had already cancelled my subscription back in May, and that I want the charge refunded. She informed me that I did call on May 1, 2014 to request that my account be cancelled and that I wanted to request a refund, but that I never actually went on the website and cancelled the automatic-renewal. WHY WOULD I WANT TO AUTOMATICALLY RENEW SOMETHING THAT I CANCELLED?!?! And if eHarmony has record of me calling to cancel my subscription and request a refund, CLEARLY I did not want to RENEW it!!! She also informed me that there was absolutely NOTHING she could do to help me get a refund, and that I would have to send an email to the accounting department and explain the situation. I wanted to TALK to an accounting representative on the phone, but she also informed me that they do not speak with customers on the phone. They only communicate via email. I BETTER receive a response (from a real person) to this email immediately. I do not want an automated response. I want to speak to a HUMAN about requesting a FULL refund.
I am writing this email, in hopes that it reaches a person (not a call center representative) who can turn this experience around for me, CANCEL my subscription, and refund my money. Now, I am asking that I not only be refunded for the charge I received today 10/22/2014 to RENEW (never requested) my subscription, but I also would like a refund for the charges from my subscription in April, May, and June of 2014.
I will not stop writing, calling, trying to contact someone at eHarmony, until this request has been fulfilled, and I will NOT pay another dime to eHarmony ever again. I am beyond dissatisfied with the service -or lack thereof- that I have been met with by eHarmony since I signed up in April of 2014.
I’m pretty sure a company as big as eHarmony, with all of your fancy commercials on tv can afford to refund $215.60 to a dissatisfied customer!
hi, sir/ mam
this is to informing u that m looking for marriage with an overseas girl….
well, m frm india stay in mumbai pin zip code is 400706 and my mob no. is 8390017495 (india ) mumbai plz call me and help me … m waiting… thank q….
Buyer beware where eHarmony is concerned. Try and terminate your account and you will find they are in complete control of whether your account remains active or is terminated on time. You will then be automatically charged without your permission. Their Customer Care representatives have no power or authority to help you. A “Trust and Safety” team will “review” your account, tell you that you are to blame and cheerfully refuse to address any issues. Emails will be ignored or bounce back “undeliverable”. I had to call my bank and close my credit card account to prevent any future charges by eHarmony. The worst customer experience ever!
EXACTLY! Only they had th gall to charge me after 11 months and call it a year, then remove the “cancel membership” button from my access. Then after phone calls and emails they said they’d only charge one installment of the three…of course they lied. Oh sure, they ended my presence on the site, but continued charging my credit card for the full exorbitant amount. So we are still fighting and my credit card company is being too lazy and uncaring to do anything but rubber-stamp eharmony’s claim that I had already allowed a charge, therefore they were entitled to continue charging me! Huh??? If for no other reason, they should have allowed me to escape their clutches for the sake of good PR. They have yet to answer my question of how they think it’s good PR to fraudulently force customers to purchase thier “goods”
My now husband and I met on eHarmony four years ago. This site is secure, I was able to speak to men first prior to meeting them. They matched me up perfectly with my now husband! We dated for a year, moved in and then married last Sept. 14, 2013.
All dating websites have “issues”, but I found this one to be better than most. The matching aspect of it was great. Just wish they would call us for a commercial. LOL! I also have started my own Life Coaching – dating coaching business and I recommend eHarmony to my clients.
I’ve had poor experience with eHarmony. About 5 years ago at a party some of us created profiles. Fortunately, before signing up, I saw the ‘auto-renew’ function. Once they have your credit card details, you’re gone. They claim that they auto-renew for your convenience. This is a lie. They auto-renew so you are locked in and keep paying and paying and paying regardless of whether you use the site or not.
I asked if you could pay in advance for a set period without auto-renew. They said ‘No’. If you are hooked up to pay, and are being fleeced, I think its quite a complex process online to cancel. First, you have to remember your logon details. If you can’t remember that, your shot. You must logon, and answer a number of questions etc or they simply won’t cancel it… You have no power in this relationship. They have all the power.
Regardless of the fact that I never subscribed or used the site, I have for the last five years received from them unwanted SPAM emails, all encouraging me to ‘sign up’. I don’t want this SPAM. I could not reply to the emails because there is no reply address. (This is one way they make it difficult.) A few of the emails had an ‘unsubscribe’ link at the bottom. I hit ‘unsubscribe’ but nothing happened. They kept coming. I telephoned them and asked them to stop the SPAM. They wanted a lot of detail… my name, address, date of birth etc etc. Fact is, I can’t remember what we put on the site on that night many years ago. I told them I couldn’t remember.. just wanted
SPAM to stop. They refused… said they couldn’t verify who I was… so I keep getting the SPAM… In my view eHarmony is a delinquent organization… avoid it like the plague..
In a sorry moment I signed up for EHarmony. What a scam! They kept encouraging me to drop my “no smoking” qualification in order to get “more” matches…And you can’t cancel until you’ve dropped a hundred bucks…The company even returns mail unopened that is addressed to the Trust and Safety Dept,. unopened…Let hte buyer beware! DO NOT USE.
You are easy to accept people but there is no way I can contact anyone who is taking my unauthorized money. What a scam. Not everyone wants this but I keep getting charged even though I go through the unauthorized portion.
You make it difficult for one person who has negative responses to be helped. Shame on you and your misleading advertizements.
kulamaka1948
I had a fully filled out profile with pictures and everything, but could not manage to get anyone to contact me. I was constantly sent profiles of men who were outside my settings. I adjusted and it still did not help. Initiating contact doesn’t matter, because if they don’t like your picture (especially if you’re BBW or have any other “flaws”) then they won’t even talk to you or give you a chance. You cannot judge someone from a picture. It’s a one dimensional image. How about actually talking to someone before making that decision? That’s what I was attempting to do. The communication can go only so far before it just stops because you have to be a paying member, and it has to be both people who are paying members. If only one is, then it doesn’t matter if the paying member attempts to contact them, because they will never get the message until they pay or it is a free communication weekend. What a joke! Also, if it’s past three days, they will not refund your money and yet they ask you to give them six months to a year to find someone. Ok, fine, I’ll give you six months to a year only if you refund all my money when or if I don’t find anyone. Here’s an even simpler idea, just don’t waste your time or money, because it just won’t matter and they couldn’t care less.
this website is the most dysfunctional site and for good reason it makes them the most money that way. they write the program so that your profile picture looks horrible seemingly no matter how you crop it. when you’re trying to make a decision about which photos to use its too small to to be able to see which one would look best. if you have kids at college it’s not an option to say that in your profile so you either look like a middle-aged person with a kid or you look like a middle-age person that’s never been married with no kids, either one may not reflect well depending on the viewer. many of the features on the website do not work correctly. bottom line is if they can get this to work poorly and we don’t find a match soon then we pay them money longer! it is a reprehensible that Neil Clark represents himself as a Christian or just a man of integrity when this website is anything but!
I agree with ALL the negative comments noted above.
1. NO WHERE when I joined was I informed that the installment payments would be paid upfront. It was my expectation I’d be making ‘monthly payments’ as directed by the website.
2. I was matched with a scammer. Since this was my first online dating experience I did not know this could happen following the ‘guided’ communication. Eventually the scammer and I exchanged emails. It was THEN that eHarmony – Trust & Security/Safety – informed me that “Joe” from Durango’s account was compromised. Since I no longer trust the service or find it safe – this was not a good enough reason for “Trust & Security” to cancel my account.
Please file a claim with the better business bureau. And like this site – I plan to blog about my bad experience and leverage social networking platforms to spread the word. Once the blog is up and running – I’ll post the link here so there is another outlet to spread the “BUYER BEWARE” against eHarmony.
I think these people have a hell of a lot of nerve, sending an email to someone whose husband just died of a heart attack a short time ago. perhaps they think it is just that easy to get over someone you love. I hate not being able to contact them directly by email and tell them what I think.
I have been member in eHarmony for several months starting in September of 2013 till January of 2014. Customer service is ignorant and does not give answers to asked questions.
They are very lazy arrogants.There is on phone number available on eHarmony to contact head office, I guess that is on purpose.
There are plenty of fake profiles, and everyday in matches sent by eHarmony through e-mail there are new fake profiles which indicate that scammers can set new profiles without any checking by eHarmony.
I did not find real person to communicate with through several months of being a paid member. It does not look like there would be many real people over there. It is rather waste of time to be a member of eHarmony. They use third party for survey to verify customer service work, it is rather a mockery for even complaining on customer service does not improve better relation with members.
It is better to find different dating site. Check Google or other search engine and look for credentials and scam activity on particular site through searching for complains on particular site by normal people.
Thank you.
Roy.
ARG! If I wanted to meet old men with no hair or teeth, I’d move to the woods of West Virginia! You should return people’s money, your Yelp reviews say it all, and I’m going to add to them.
What a disgusting horrid business! Customer service sucks and you ppl are clearly out here robbing ppl that genuinely came to your site to find love. I am
So turned off by your lack of customer service that I am literally seeing red. You should be ashamed of yourself for having policies that are very confusing and unclear to the consumer! And you people have the NERVE to try and auto Renew get the f*** out of here! I say ppl boycott and expose this business for the frauds you really are!
Very poor site, NO PHONE NUMBER LISTED FOR EHarmony on the web site, finally found it through Google. Web site does not work for trying to shut off the AUTO- RENEW.
Unable to send email to EH from their web site. There online computer support SUCKS, but they sure want your monies. Think twice about this site.
THEY SUCK!!! STOLE MY $300 BECAUSE I DIDN”T REALIZE THAT THEY SNUCK THE “AUTORENEW” ON. I DIDN”T USE IT FOR 11 MONTHS AND THEY RENEWED FOR A YEAR.
THEY TAKE MONEY AND DELIVER NOTHING. TOTAL SXXXXBAGS
Contact your bank seriously and tell them you DID NOT authorize that they will stop it
CAVAET EMPTOR!!!! EHarmony WILL NOT ISSUE a refund in the event that you did not see their policy stating no member shall have more that one profile. I argued this policy and my accounts were closed, without refunding a penny of the $165 I paid.
Your advertising is awful and I should know being that I have worked for international ad agencies for 20 years on global brands – my title is Executive Director of Advertising and Brand management. And I lost my husband 4 years ago and I’m starting to put my toe back into the dating pool and your ads do nothing to entice me to join eharmony. I have no idea what your brand stands for – there’s no brand equity…just a cattle call to join.
terrible terrible datingsite! I do not recomend anybody using this site! Once they get your money they will not give it back. Go on a free site – you will have better luck!
eHarmony Customer Service,
I have tried a number of time to contact you through your “official site” with no success. I am an eHarmony member. I put a profile together at approximately the same time I posted one on OurTime.com. I have received over 150 views and more than half of them have communicated with me on the Our Time site – while, I have received NO communications on your site, even though I have sent a number of comments on profiles and pictures to other members/matches. I find that just a bit odd. So, I am wondering if the message feature on your site is working? If not and all is well, looks like your site is not a place for me to post a profile. Please advise at your earliest opportunity. If I need to close this profile and get my money back, I’d rather it was sooner than later. Thank you for your time. JA
I have been on this site many mo. now and not only am I getting unwanted matches
2 per mo…but also I do not feel you are properly representing me! the profile site
slides left and right, the questions cannot be selected and I am paying too much to let this set! As of the first of Dec. I want you to reimburse me for the year I paid minus the months to Dec. I am a very unhappy customer and called my bank. They said to call them back if you do not reimburse by Dec.!!!! I have never wasted my money in just
such a way. This has been humiliating ,embarrassing, and down right difficult for me.
PLEASE LOOK UP MY RECORD AND SEND ME MY MONEY BACK BY DEC. FOR
THE UNUSED MONTHS…I DO NO LONGER WISH TO BE A PART OF EHARMONY….
YOUR SITE STINKS!!!
IMOGENE BERGHOUSE 760 884 XXXXX/ or 760 913 XXXXX UNHAPPY IN CALIFORNIA
Which bank? Thinking about doing the same thing