The company was founded in 1920 by an outdoorsman in the Pacific Northwest named Eddie Bauer. Bauer patented the first quilted down jacket. He went on to patent numerous other designs.
In 1968 Bauer retired and sold the company. General Mills bought the company in 1971, and Spiegel bought it from General Mills in 1988.
In 2003 Spiegel filed for bankruptcy and its assets were sold, except Eddie Bauer.
The company emerged from bankruptcy with the name Eddie Bauer Holdings and is now owned primarily by Golden Gate Capital.
Eddie Bauer has three sales channels: Retail Stores, which sell premium merchandise, Outlet Stores, which sell overstock and merchandise at cheaper prices, and Direct Order Center, which sells merchandise through call centers and the company’s website www.eddiebauer.com.
The company sells outerwear, apparel, accessories, and gear for women and men with an outdoor lifestyle through 370 stores throughout North America. The company is also involved in joint ventures in Japan.
In November 2020, JJJJound and Eddie Bauer teamed up to create classic sweaters and down vests.
The company maintains a corporate office in Seattle, Washington.
The company was founded in 1920 by an outdoorsman in the Pacific Northwest named Eddie Bauer. Bauer patented the first quilted down jacket. He went on to patent numerous other designs.
History
In 1968 Bauer retired and sold the company. General Mills bought the company in 1971, and Spiegel bought it from General Mills in 1988.
In 2003 Spiegel filed for bankruptcy and its assets were sold, except Eddie Bauer.
The company emerged from bankruptcy with the name Eddie Bauer Holdings and is now owned primarily by Golden Gate Capital.
Eddie Bauer has three sales channels: Retail Stores, which sell premium merchandise, Outlet Stores, which sell overstock and merchandise at cheaper prices, and Direct Order Center, which sells merchandise through call centers and the company’s website www.eddiebauer.com.
The company sells outerwear, apparel, accessories, and gear for women and men with an outdoor lifestyle through 370 stores throughout North America. The company is also involved in joint ventures in Japan.
In November 2020, JJJJound and Eddie Bauer teamed up to create classic sweaters and down vests.
The company maintains a corporate office in Seattle, Washington.
To anyone who wants to buy 2023 Christmas gifts from Eddie Bauer….order NOW (4/13/23)!!! You MIGHT get your order by Christmas. This company has the worst delivery I have ever experienced. I have no idea of how they are staying in business!
This is Fabric mill For outdoor fabric.
We do proceed fabric and development. Would like to visit your company when i will be in .
Hope i get some proper information and so on.
I work and play in the outdoors and am lucky enough to have an Eddie Bauer Store near my hometown, Jackson Hole Wyoming, I have been shopping in Eddie Bauer most of my life and find these products to be of high quality. Last Christmas I treated myself to a pair of women’s guide pro pants in a wonderful color of not sure of name but it resembled CAYENNE or CHILI PEPPER !!! I loved these pants and especially the color and fit. I wore these in August to summit The Grand Teton and then on a semester long outdoor leadership course, these pants were my go to, favorite. Needless to say they are torn and tattered and I long for another pair in same color & size 6, unfortunately color is now only a YUCKY RUST. PLEASE bring back last years CAYENNE or CHILI PEPPER COLOR ! or at least help me locate a pair in an outlet somewhere in US . THANK YOU – life long customer – GRACE WALKER
Dear Mr. Egeck,
I’m writing to ensure that you are informed of the level of service provided to your customers. In 2016 I purchased a lovely down jacket online. Order # 46584513 The Women’s Slate Mountain Down Jacket. I don’t recall the original price of the jacket but I do see you currently have one on clearance for $150.
I loved this jacket and wore it much until both zippers broke in 2019, due to unknown reasons. When I contacted customer service, they emailed me the process that I could follow to either return the jacket and receive a credit or have the zippers fixed and be reimbursed. I thought the process to return the jacket sounded less cumbersome (I had a baby on the way) and chose to do this.
When I sent the return in at the beginning of 2020, I hadn’t heard anything for two weeks. Upon calling customer service, I was told that it had been received and I needed to give it more time to be processed. Knowing that COVID has impacted many businesses, I tried to be patient and called back a couple of weeks later. They told me that they couldn’t do anything unless I had the tracking information. (unfortunately I had misplaced the tracking information at the time so I gave up)
A few months later, I found the tracking information and was able to call and provide it to customer service. They couldn’t find my jacket or the information from the original order. I was told “that was on our old system and we have not retained the information”. It’s shocking to me that a company with a lifetime guarantee on their product would not retain information on past purchases, especially when it was only 4 years ago.
In the end I was told that I could be provided with a credit if I could provide something to show how much the jacket cost. Interesting enough, the order summary email that I received with the initial order did not have the price on it. I do not have anything to show how much the jacket originally cost, you do not have my order in your records, and now I don’t even have my jacket.
It just doesn’t seem right and I’m hoping there is something you can do.
Thank you for your consideration.
I entered an order for 14 items but when I tried to place order I received a message “Page cannot be found”. After a couple tries I called the 800 # and was advised there was a problem that would last about an hour but they could take my order. The call took over 20 minutes with a lot of Thank you’s and I Sorry’s from half way around the world. She had to put me on hold and then when she came back and said my name I replied only to receive dead silence, she was gone. I called back and another CSR (again from half way around the world) was unable to see any order under my email so I went through the whole process again. I asked her to take down my phone number in case we get cut off, but she said she had it (why didn’t the other CSR call me back then). Again over 20 minutes to be told now a few of my items were now no longer available. She took my credit card # and gave me my order#.
The next morning I saw one of the u/a items was available so called to order and spoke to the other side of the world again. Gave my order # and was told she could not find it. I looked up my credit card and there was a pending order but she insisted she could not find my order and that the credit is only pending but not yet charged. I ordered my 1 item and when she gave me my order #, then she found the previous order number. Another over 20 minutes, for a total of about 1.5 hours to order my stuff that should have been easy had the site been working. The flow and time it took to communicate was very frustrating. Now let’s see what gets shipped because the email confirmation is also lacking in specific details. All should be tall size, hopefully this is just identified in the item#.
an absolute horrible company that had lied to me over and over again. Service was terrible. products we cheap. expect over 2 months if you make a return online.
Never will I shop at Eddie Bauer again. I bought a coat for my son, he wore it once for an hour and it ripped. It was a down coat, so he can’t wear it anymore without the feathers coming out. Now fast forward to asking a return label. I emailed, called twice. I was promised a return label via email twice and never received it. And when you do reach anyone over the phone I can barely understand them. How are you people still in business?
A number of years ago, I received, as a gift, your pop-up light (combination flashlight and lantern). Although I did not use it frequently, I found it unique in style and utility particularly for camping and power outages. A month ago, after another outage, when I tried to turn it off I was unable to and the switch also did not cycle through the various lighting modes. I put new batteries in with not change in operation. It was at this point that I contacted your customer service to obtain a replacement. It was all downhill from there. Your representative repeatedly asked me for an order number, which of course I did not have since this was a gift. I, in turned asked what the purpose of the order number was since the light was covered by your warranty. No reason was ever provided. I was told to bring it back to my local store and I explained several times that there were none near-by. Again and again I was asked for an order number and then I was requested to ask the gift giver what it was. Since it was probably bought at a store, there would not have been an order number and to contact the giver would have been insulting. I requested a return address and the representative finally agreed to send me a shipping label. He said it would take two or three days to get that to me (I guess Eddie Bauer’s internet service is very slow). I provided my name, address, email and phone number and then waited several days. No big surprise, no label came so I called back (I should note that each time I called, the wait time was approaching 1/’2 hour). As luck would have it, I think I got the same representative so we started the dance all over again. I provided my name, telephone number etc. but he could find no record of any of this information so it was no surprise that I did not received a shipping label. After an exhausting and fruitless discussion, a promise to send a shipping label was made and again I failed to receive it. A third call was required but at lease this time, I was connected to a competent representative. After the unusual questions concerning order number (or lack thereof), she agreed to have a shipping label sent and actually stayed on-line until I received it (I guess it does not take several days as I had been previously told). During each conversation and plus a note I placed inside the package, I requested a replacement even though this model had been replaced by a not quite as good model.
I thought I had finally made some progress and that Eddie Bauer would make me somewhat whole. Wrong, as this week, I received a check and not the requested replacement. To add insult to injury, the check was for $10.61 with no explanation of how that value was determined. It appears that Eddie Bauer has deducted a shipping cost plus something else. If I had been told, at any point, that Eddie Bauer would charge me for the shipping label, I would have mailed the light myself via USPS for half that cost (that is assuming that the representative would have given me the address). At the end of the day, the light was not replaced and no reasonable compensation was made by Eddie Bauer.
I have always judged a company by how they treat their customers which I find even more important than price. This experience convinces me that there is no reason for me to do any further business, either on-line or at a store and that your warranty is basically worthless. There are too many options in your line of business, such as L L Bean, that treat customers well, have good reliable products and have similar pricing, for me to waste time, energy and money on Eddie Bauer.
Attention Michael R. Egeck, CEO:
Dear Mr. Egeck,
I’m sorry to say that after 20 years and thousands of dollars of repeated satisfaction with Eddie Bauer’s products and customer service, my wife and I are frustrated and very disappointed regarding a recent experience. We are among your biggest fans, too, telling all our friends about how loyal we are to the EB brand. But, upon a recent visit to the University Village store, to exchange a BC Microtherm Jacket, bought 5+ years ago, which has come apart, we were told EB’s lifetime guarantee was changed a year ago, and no longer valid. All we wanted was an exchange for a new jacket, but were told only a $99 store credit was possible. I explained that it was a $400+ jacket, and $99 did not seem adequate, but they insisted that was the limit of what could be done.
I left disgusted, and called customer service when I returned home. They assured me the lifetime guarantee was still in place and that they’d email the store manager, and copy me, with an instruction to exchange the jacket for a similar or newer one immediately. My faith in EB was restored, but only momentarily. Nothing happened; no email was received by either me or my wife. After a week, I called customer service again, and was told they’d take care of it, send the store an email, and copy to us. After another week of horrific follow through, nothing. So, I called again on November 27th, got the same promise, with an extra explanation that the order to email hadn’t been moved to “action” status, and he would take care of it personally.
Needless to say, this note to you is because nothing has happened. Wow, imagine how “gold level” customers like us feel, after all the money we’ve spent with EB, choosing it over other brands like North Face, which is right next door to your store in University Village, with this kind of hassle, as we try to live our busy lives, raise our kids, and decide who will get our retain dollars.
At this point, we aren’t feel the love that has kept us buying from EB over the years, and wondered if this is going to be the new face of Eddie Bauer? Or, is there something that can be done to rescue our loyalty.
Sincerely,
Ken and Jeri Goldberg
Customer # 866573348
206.524.XXXX
I am usually a very satisfied mail order customer with Eddie Bauer. And I usually give reviews on the website, ……..however, I am currently trying to get a return label fora pair of defective pants I ordered on October 2. The seams are terribly “off.” If there was a retail store within 100 miles, I would go there to shop…….but there isn’t. I’ve tried 3 times in the last week to get return label by email and each time, the promised “24-48 hours” window has come and gone. This is a deal breaker for me……..the customer service calls have lasted anywhere from 20-now currently 51 minutes as I type this. What’s going on, EB?
I’ve been a Eddie Bauer customer for 30 years but I’m returning my most recent order of 6 pairs of pants. Not because of the quality but because when I called customer service about the order I got a person in the Philippines who couldn’t speak English when I ask for someone in the U.S. that spoke U.S. English I was told that Eddie Bauer did not have any customer service representatives in the U.S. That all there customer service representatives where in the Philippines, now I don’t have anything against the Philippines I’m sure they are fine people, but I’m paying this company in U.S. Dollars an I expect them to pay my fellow Americans in U.S. Dollars to service my business! I understand that all the clothing companies use third world countries to make the clothes but the very least they can do is hire U.S. Workers to do the service work who can at least speak good English! They can set up call centers in the small towns across America that at one time made the clothes to handle the calls An give American workers a job. Which will keep the U.S Dollars I’m paying them with in circulation in the USA!
If enough folks will take this stand maybe you will change your position an I can do business with your company again until then I will never buy from Eddie Bauer again!
I have a 9″x15″x22″ 2 wheel carry on where the wheels started to disintegrate as I walked off my last cruise. I called the Ohio location 1-800-426-8020 for new wheels; the repair shop charged $50.00 & he advised me that Eddie Bauer would never reimburse me & send me $20.00 case closed; so I recalled the company to get their advice on my problem wheels @ $50.00; my problem was referred to another unknown office as I wait to here back ; send me 2 wheels & I will fix it myself…I WON’T TELL ANYONE LIFE TIME GUARANTEES W/ ED. B. EXPIRED ON MY 15 YR OLD IN PERFECT CONDITION CARRY-ON???
I placed an order on 7/5/19, items were 50% off. One item I wanted showed it was on sale but once I put it in my cart the sales price didn’t show. After closing out of website and retrying, the item still didn’t reflect sales price so I chatted with cs. They said the item wasn’t 50% off and had me send screen shots, which I did. Chat rep then advised me to call EB. So I did. I told this rep the same thing as I did with the chat rep and they too said the item was not sale and so I told her about the screen shots I sent to the chat cs. She then got a supervisor to approve the price. When the items arrived, the one item was NOT the color I’d ordered and 3 other items did not fit. I called cs right away and had them send me shipping labels, A few days later I saw that the return credits did not match what I should’ve gotten so I decided to chat with cs again. To me surprise the cs rep said I gotten charged a $6 return fee! She never could tell or told me why I was charged a fee but she was nice to credit my op for that fee plus the rest to make it even. I’ve had a few run -ins with EB’s cs but this experience has been my final and I will not ever purchase items online from your website again. It’s unbelievable how much you make customers go through and then try to charge them for EB employee’s fault.
Multiple canceled orders for same item ordered IN STOCK and with theft of valid loyalty coupon. Failed to honor online VALID promo code discounts from own vendor website MULTIPLE TIMES. Don’t do business with these CLOWNS
While watching tv with friends and family we saw something outrageous. An undercover PETA person was discussing feathers for your products. In that discussion we saw the workers grabbing frightened duck/goose and holding their necks pluck all the feathers off this animal while it is honking in pain. The employee was discussing how to get around this by, saying the down is from dead animals!!! The animals were throw back into the pen in pain and bleeding to have this done again. I showed this to my associate’s they were dumbfounded this goes on. We will be watching what steps are taken to stop this, I had to write this because I am outraged and hope it changes, Waiting to see what happens.
I placed an order on Oct. 8th (20210006) then on Oct 11th I received an email saying the color of the item that I had wanted was on backorder until Oct 20th. I called on Tues Oct 17th and asked if I could switch colors so I could go ahead and get the item instead of waiting. I was advised by that rep to wait until the 20th to see if the item came in and if it hadn’t, they would cancel that order and order another color for that same item for the same cost. So I waited. On Sat Oct 21st I called EB since I hadn’t gotten an email or any notice saying that my order had been shipped or came in yet. I spoke to a rep that day named “Dasha” (she spoke so low I couldn’t really understand her and asked her to repeat her name again, so I’m not sure if I understood her correctly or not) I explained the situation to her and in the process of placing another order for the item in Blueberry she said she would have to charge me more for the item! She would not honor what the other rep had said EB would do so, I told her to cancel that order as well. The next day I wrote an email to cs telling them all that had happened. On Mon Oct 23rd a string of emails began with several different cs reps and myself. The first one offered me a $15 gift card for my troubles but I said I just wanted the item in a different color that I had ordered and for the price that I had ordered it for originally. For some reason that seemed too hard for them to do. It is now Tues Oct 24th and I have yet to have anyone be able to honor that that simple request. Several of the cs emails were vague or confusing on how to resolve this issue, that had I had to continue emailing them back trying to figure out how to get my situation resolved. One cs rep in particular Steven M seemed very irritated at me through his emails Mon evening and right before 8pm his emails dropped off. I ended up calling on Oct 24th after getting in another string of emails with cs and decided maybe it would be easier to speak to someone else. It wasn’t so easy after all because that rep said she was just in sales and had to transfer me to cs, where Dasha answered the phone. Knowing I wasn’t going to get anywhere with her I asked for my call to be escalated to a manager, hoping they would be able to help me once and for all. However, supervisor Shavona, even though she was very nice and listened patiently to my entire story, still wasn’t able to get the “powers-that-be” there at EB to honor my request of getting another color of the SAME item I ordered originally for the same total price of $2.99 that I had originally placed an order for back on Oct 8th! I am beyond frustrated and can’t believe how awful EB’s cs is! All I tried to do was order one item and had to go through all of this crap and STILL not even get the item!
You need to treat your CDN customers fairly, equally. You provide free shipping to US customers and not Canadians. More importantly, your tree planting should be in the country of purchase. EB seems like an interloper not a good corporate citizen by this action. And come to think of it, I don’t believe I’ve ever seen EB as a corporate donor in Canada. I urge you to change your policies. I look forward to your reply.
I have an idea your advertising people should like. Why don’t you all stop living the adventure. Why not stop making work an adventure? What you people should concentrate on is making life an EDVENTURE. Get it? Plays right into your whole public persona . EDDIE BAUER=EDVENTURE…….Say it, it’s fun to say, EDVENTURE…Thank you,thank you very much. Now go live your EDVENTURE. Make work an EDVENTURE. P.S. Love your button down shirts!
October 27 you guys had a grand opening In Dallas Texas . The corporate office sent a email to customers
In the area. I received a email so I wanted to check it out.
Eddie Bauer is my store to shop. Anyways on the the email is says that you can entered to win awesome prizes. So I did and I won. On the mail it said micro therm jacket or a stormdown jacket, sandstone soft Shell jacket or 1000. Dollars in gift cards. So we went to the store to get my prize and I’ll they had was 30 trinkets. Very disappointed and we call the corporate office and they said they would get back to me. It’s been a week or longer and hadnt heard anything.
Here is the email that we had for the opening. Very miss leading and I’m a gold lvl member. The guy that help us said he would get back with me from the store never heard from him either:(
On Mar 2, I bought a couple of things, 70% off at the Colorado Mills Eddie Bauer outlet. On Mar 3 I returned them, not because I didn’t like them, but recently retired, I thought I better save my money. On Mar 5, I received the annual rewards certificate. On Mar 7, I went back and found the skirt and it was now 30% off. I had my receipt for Mar 2 and 3, showing the 70% off. I have shopped here forever and have spent hundreds of dollars. Larry, the manager would not sell it to me at 70% off. I really felt offended because I have been such a loyal customer forever! I will not shop there anymore. I feel there friendly face is just for show. Was it worth losing a customer over? Seriously, I’ll go to REI but I feel disappointed, they recognize me and seems they could have shown some appreciation to a loyal customer.
Do you know how returns like yours affect stores? Apparently not. Since it was within the week he should have given you the sale. Returns negatively affect stores, in fact people have been laid off due to lack of sales. Is it worth a person’s job for you to get a skirt for almost nothing? Enjoy REI they are over priced.
Seriously Curtis, You’re going to try and say that this man’s return is now responsible for someone being laid off? Give me a break! If the store has a return policy with set time frames in place, and this same store has sales that all customers can participate in. Then by all means, a long time loyal customer should get the sale price. You’re a real piece of work Curtis, to act demeaning towards Judy who has a VERY legitimate complaint. Always treat the customer right or you will lose the customer. Lose enough customers and you’ll be drinking beers at the same bar with Circuit City, Enron, EF Hutton, and Woolworths.
Good Morning!
I feel Eddie Bauer needs a gentle push into the tech age!
I received a gift jacket which didn’t fit, and since there are no stores in my area, phoned customer service (charming), received a shipping label and returned the garment. Two weeks later I again phoned customer service (another charming woman) who said my garment had been received but not processed. I knew the jacket I wanted to replace it with, and since there was only one left, she suggested I buy it through her, and then have my credit applied to the purchase. This I did. Ten days later I again phoned customer service and again spoke to a helpful woman. My return had still not been processed, but she kept me on the phone (about 45 mins) while she dealt with the situation. I received my credit verbally, and asked it to be applied to my new purchase. Rather than deal with the transaction immediately, I now have to wait for the credit coupon to be sent to another department, where someone will mail it to me. On receiving it, I then have to mail it back to another department to get the credit applied. It amazes me that the three customer service women with whom I have so far dealt were so patient and well mannered, as I feel their jobs could be simplified. As for me, I wish I had bought an airline ticket and flown to the nearest store.
Eddie Bauer has a policy of double billing for a purchase and then denying that the customer was charged for the same purchase twice. The employees, managers and supervisors are trained to use double-speak to confuse the customer and make him or her believe that the double deductions clearly seen on the bank statement are not really deductions. The four different people I spoke to live in Eddie Bauer’s alternate reality and insist that even though there is no double charge it will disappear after the item is shipped. Therefore, Eddie Bauer has the privilege of billing you twice: once for the item you bought and once for the item your did not buy and never authorized.
Almost 19 years ago I bought an Eddie Bauer jacket. It’s black with a fuzzy gray lining,waist length. I just wanted you to know that the other day I realized it’s nearly 20 years old! As I took it out of the wash I gave it a good looking over. Bear in mind I have worn this thing every winter,spring and fall. It shows ZERO wear or age. It still looks as good as the day it came from the catalog! To say the least<in this day and age of disposable.everything,it's sure nice to have something that lasts.
Key west Air is a self-performing, commercial, NJ based HVAC/Refrigeration Service Provider. We cover the entire state of NJ and eastern PA. We are trying to contact your Vice President of Facilities but have had no luck. Perhaps you can provide us withcontact information.