D.R. Horton was founded as a local home-builder in the Dallas/Fort Worth area by Donald R. Horton in 1978. The company grew to a regional and then a national home-builder, finally becoming one of the country’s largest home-builders with almost 20,000 homes built in 2012.
The company builds single-detached homes in 26 states which account for 91% of its sales. The remaining 9% are condominiums, townhomes, and multi-family homes. 
In April 2015, the company acquired Pacific Ridge Homes for $72 million. This acquisition included 350 lots, 90 homes in inventory and 40 homes in sales order backlog. The company also acquired control of about 400 lots through option contracts.
D.R. Horton’s homes range in size from 1,000 to 4,000 square feet and have an average sale price of $249,400.
The company acquired Wilson Parker Homes for $90 million in 2016.
In 2017, the company moved their headquarters from Fort Worth to Arlington, Texas. 
The company sells publicly on the New York Stock Exchange under the ticker symbol DHI, is a member of the S&P 500, is #418 in the Fortune 500, is #43 in Fortune’s list of Fastest-Growing Companies, has 5,621 employees, and had 14.09 billion in revenue in 2017.
The company operates three separately branded divisions: Emerald Homes, Express Homes, and Freedom Homes. Express Homes is tailored to entry-level buyers while the Emerald Homes brand is sold as luxury homes. Freedom Homes caters to the mature but active adult community, aged 55 and over.
In August 2020, the company reported that they paid the CEO an annual salary of $14 million .
In 2017, the company was listed as the largest home builder in the US, based on the number of closed home sales. The company reports 45,751 new home deliveries in 2017.
D.R. Horton was founded as a local home-builder in the Dallas/Fort Worth area by Donald R. Horton in 1978. The company grew to a regional and then a national home-builder, finally becoming one of the country’s largest home-builders with almost 20,000 homes built in 2012.
The company builds single-detached homes in 26 states which account for 91% of its sales. The remaining 9% are condominiums, townhomes, and multi-family homes.
History
In April 2015, the company acquired Pacific Ridge Homes for $72 million. This acquisition included 350 lots, 90 homes in inventory and 40 homes in sales order backlog. The company also acquired control of about 400 lots through option contracts.
D.R. Horton’s homes range in size from 1,000 to 4,000 square feet and have an average sale price of $249,400.
The company acquired Wilson Parker Homes for $90 million in 2016.
In 2017, the company moved their headquarters from Fort Worth to Arlington, Texas.
The company sells publicly on the New York Stock Exchange under the ticker symbol DHI, is a member of the S&P 500, is #418 in the Fortune 500, is #43 in Fortune’s list of Fastest-Growing Companies, has 5,621 employees, and had 14.09 billion in revenue in 2017.
The company operates three separately branded divisions: Emerald Homes, Express Homes, and Freedom Homes. Express Homes is tailored to entry-level buyers while the Emerald Homes brand is sold as luxury homes. Freedom Homes caters to the mature but active adult community, aged 55 and over.
In August 2020, the company reported that they paid the CEO an annual salary of $14 million .
In 2017, the company was listed as the largest home builder in the US, based on the number of closed home sales. The company reports 45,751 new home deliveries in 2017.
Very bad builder wish I never bought DR Horton was not my first choice,
we are going threw similiar bs from them in coddington in bradenton the are telling us stories!!!!now coat us $7,000 extra cause of there hold up and there sales guy says oh sorry!!! what!!! un acceptable wish we never started!!!
I wish I purchased from another builder. My house is great but in all technicality, it was never finished. Yes, you heard me right. Upon the final walk through the contractor for our house and his assistant made a separate punch list hand written on a piece of paper. I have a photo of the separate punch list with 20+ items sitting side by side, right next to the final walk through document where the punch list is supposed to be written and signed. The official document had 2 items written on it. I knew we shouldn’t have closed on the house until ALL ITEMS on the punch list have been addressed but my wife was the one signing and the builder reassured us that the warranty department will take care of everything. This was about 15 days before the COVID-19 pandemic really took over our world.
We have made some warranty claims and given some time some of those warranty claims have been ignored. In fact someone from the Orlando office mentioned that the homeowner must take some responsibility for their home in response to a warranty claim. The fact of the matter is I have several items that still havent been addressed and I have been in this house for almost 2 years.
Here are the outstanding issues with our house:
Staircase has all screw holes exposed. We were promised to have someone come out and replace the screw covers but then it became an issue of the staining of the screw covers. To this day we have a two tone staircase. It looks ugly and the two paint guys that have been sent to fix it have basically refused due to them not having the right stain. This issue is on the punch list from the final walk through.
There are paint spots that should have been serviced about a year ago but never were. These are delicate areas such as near the staircase handrail. One of these spots in the master bedroom takes up 25% of the wall. DR Horton came to fix the wall. They returned to paint and missed it and I got upset at my wife for not checking their work before signing for them to leave. The only reason this happend is because The painters rescheduled they were supposed to come on Friday when I am home but instead they came on a day where my wife was home and not myself.
There is a hole in drywall in the kitchen right up against the cabinets. This was mentioned on the final walk through and upon one of the visits from warranty. It is beyond me how that hole is still in my wall. It is very upsetting to look at though. This is mentioned on the punch list for the final walk through.
The door leading to the garage still has painters tape on it that says resize door. The guy that came to fix this said there is nothing wrong with the door. That was after the weather strip on the bottom of the door had lost 1 row if the rubber. Now we have lost 3 rows of weather stripping on have 2 left. If they would have just shaved off a little bit 1/16 of an inch or so, I would still have an in tact weather strip.
Then there is a warranty item that the guys came to fix but currently sits worse than when they came to fix it. In the master bedroom there was some rotten floorboards that were observed during the build. I had DR Horton come address this and while temporarily it may have been a little better after a few months the issue came back and its worse than before.
The back door had a leak. This issue was brought up in a warranty claim. After a full year of repetitively contacting warranty and the contractor used for the back door, we still haven’t had this issue resolved. After calling the company several times it turns out that someone had marked our door finished but they NEVER CAME OUT to finish the job!!!!!! I was told about 6 months ago that I should be receiving a call from the DR Horton Warranty person that I was dealing with and I still have never heard from him. I have called and spoken with their receptionist at least once a month since July 2021. She keeps reassuring me that the warranty guy is swamped and when he gets a chance he will reach out to me to schedule the repair. 6 months of empty promises on top of what I see as 48 months of terrible warranty service! BUYER BEWARE!!!!
We have been very patient but I’m done being nice. COVID is no longer an excuse for how long these unaddressed warranty claims have been affecting the appearance of our home. Maybe it was my fault for having expected more from the luxury line of DR Horton, I assumed the level of care would match the price and value of the home, and ours was a half of a million dollars – which I have been following – your new releases of the same model of my house are in the low 700’s.
My name is Scott Tepper. My wife Carmen and myself are currently attempting to purchase XXXXX SW Arabella Drive, Port St Lucie, Florida. On Tuesday December 28 we did a first walk through. The house was not ready for a walk through. We found multiple problems of the exterior and interior of the home.
Today December 30 we were called for the final walk through. Below you will find a list of all that is wrong with the home including pictures.
My friend drove to the home today and found much of the repairs have not been remedied and the repairs that were done was substandard. I was promised an early December closing and then told multiple times a closing date could not be guaranteed. I was forced to negotiate a new lease with my landlord with a 60 day notice clause. I am now responsible for $3400 at the end of my lease because of your companies incompetence. I spoke with a representative at your company today and I was asked repeatedly if i still wanted the home. When i responded i want the home as promised to me your representative continue asking the same question. Mr. Vauld is it company policy to threaten your customers?
I ask that you look into this matter and make sure I receive a home as promised. I also ask that your company compensates me. My wife cried today when she saw the pictures my friend had taken. I would like the $3400 returned to me and frankly I would like a pool and enclosed Florida room as compensation. Perhaps this will allow my wife and myself to feel excited about our purchase instead if the dread we currently feel.
I can be reached at 1-561-255-XXXX.
Scott Tepper
A visual inspection and walk through of the home located at XXXXX Arabella Drive, Port St Lucie FL on Tuesday December 28, 2021 revealed the following:
The water supply line to the home is leaking before the shutoff valve on the East exterior wall of the home.
The stone facade under the front window and on either side of the garage is missing the cap stones and mortar between the stones.
The pavered walkway leading to the front door is incorrectly pitched toward the home instead of away from it, resulting in a washout of the paver sand locking the stones in place.
The opening for the door bell was cut too large through the concrete block and incorrectly filled with expanding foam and painted over.
The base of the columns on either side of the front foyer exterior have been modified, stucco texture no longer matches the rest of the exterior finish of the home and it has left gaps in the paver walkway.
All exterior GFI outlet openings were cut too large through the concrete block and incorrectly filled with expanding foam and painted over.
The outside of the windows have over spray from stucco and/or paint all over the glass, framework and trim.
The faux shutters on either side of the front window had visible putty filling and missing color correct paint.
There is a gouge in the exterior concrete block wall approximately 12-16″ tall and 3-4″ wide that was incorrectly filled with expanding foam and painted over.
The rear window frames are missing caulking around the exterior.
The rear sliding glass door does not line up properly and the locking mechanism does not engage as a result.
Both the east and west walls of the garage have visible and tangible gaps between the wall and foundation that was not filled with concrete and/or insulation.
The louvered door for the HVAC closet is warped.
The plumbing clean out for the laundry room is partially drywalled over, obscuring proper access in the event of a clog/backup.
The electrical outlet on the north wall of the laundry room is not functioning.
The sink in the guest bathroom does not have water pressure.
The bottom of the toilet in the guest bathroom is missing grout.
The seams of the shower insert are not sealed on the vertical edges.
The inside window frames in all bathrooms have caulking that is visibly separating and cracked.
The electrical outlet box on the south wall of the southeast guest bedroom is not level with the surface of the wall, producing a visible gap.
There is a major drywall finish defect in the ceiling of the kitchen, just south of the kitchen island.
The baseboards in the dining room are warped and not properly attached to the wall.
The alarm sensors for the master bedroom windows are not properly installed, causing the drywall to separate from the window frames.
The wax seal for the toilet in the master bathroom is flowing up from the left toilet bolt.
The baseboards in the master bathroom are not attached to the walls.
The shower in the master bathroom is missing the showerhead, valves/handles and the shower doors and frames.
All closets (hall, bedroom, laundry room and food storage pantry) are missing shelving.
Carpeting is visibly stained in the bedrooms.
A visual inspection of the attic and roof has not been completed at this time due to the unavailability of a ladder for access to either.
Photographic evidence of defects still present on 30 December available.
Hi,
I am writing to complain about my new home purchase at Cerrada, Lincoln, CA. 822 Clementine Drive, Lincoln, CA
I was under contract to close the home today, 9/30/2021. But the home was delayed due to construction issues at DR Horton to 9/23/2021. Since there is Covid-19 shortage of workers, our lender was backlogged for loan approval and we just got approved today. We can close the home in next few days , but when I discussed it with Robin Hogan, the divisional sales manager , DR Horton, she said she is not able to extend the date beyond 9/30 and only builder can extend it if they want. So, please extend out deadline to next week or so and we will close the loan as we are excited to buy and move into our home.
-thanks,
here we go again.
See message below I sent to the Brevard office. I find it ridiculous that just because one has made sales for the month you push out others who are waiting and add additional cost on the home buyers. This is against any SEC/GAP accounting to manipulate sales and can be cause for an investigation. This home sat for weeks with materials and nothing done. House is XXXX Broomsedge Circle West Melbourne, FL (lot 767)
Hi Jennifer,
Reaching out. Last time I thought at a minimum we could get the house closed to the end of August now I am getting a date of September 22nd.
The home stood still for almost 7-8 weeks at one point, 1/2 of that time due to awaiting material, the other time was no good reason. My children are slated to start school August 10th so we are moving down late as it is on the 13th. That being said a closing date of September 22nd is not acceptable.
Based on my discussion with Curtis (who has been more than helpful), flooring is going in now, cabinets, countertops next week and the following week electrician/plumbing etc, after that it is finishing touches, landscaping, exterior which all can be done in a matter of days. I understand that you all may have at least 40 homes closing in the month of August and as a finance person that means you will more than make your sales quotes, but that is by no means a good reason to push out other homes to close later. This push is coming at a cost for me of over $10k as we will need to be in a hotel for the a month and half.
What is the recourse here? Please provide me with the production schedule with dates and explanations for any gaps. I would like to understand why closing is being pushed out this far.
Kind regards,
Michelle
In middle to late March I signed a contract with DR Horton for a build in West Melbourne, Fl. The progress on the home in general has been very slow, it appears that is touched at best once a week. The home was waiting drywall. The drywall was delivered three weeks ago and since then the house may have been touched once at the most twice. Insulation was started but never completed. I was told they are building 50 homes. My question at this point what is the build schedule? I visited the site a few months back at least twice. Workers seemed very relaxed, many just hanging out both times I went. I can’t imagine with 50 homes being build that a schedule is not available. So I would like to know what is the hold up, when is the anticipated completion date? Why is a home sitting untouched for weeks at a time. Our move is now critical and find this behavior or not caring about buyers unacceptable.
I was told the house went up in value and if I pass on the offer they will list at the higher price, at this point it gives the impression that DR Horton is purposely pushing the time in order to push the prices up on buyers. This is a bad practice.
I can’t believe DR HORTON actually posts on their website WE CARE ABOUT OUR CUSTOMERS. They should be sued for libel. The. They go onto say “ In light of the unfolding COVID-19 events across the globe and our country, our main concern is the well-being of our D.R. Horton family, our customers and the communities we serve. ” I call B*llsh*t. We made a deposit of $4,000 for a home in Atwater Landing Traditions virtually because of the pandemic and a tight timeline for a corporate transfer from Florida. In just one month in temp housing in Mooresville as an African American family, waiting for our home to be finished in September 2021, we have faced more racism, a documented assault, and called a n*gger more times than our 32 years as a family in CT, WI, VA, NY, and FL. After the assault, we had enough. We simply asked for the safety of our family to transfer our deposit to another DR Horton community where our children could be safe. They refused. Didn’t want our money back, just transferred to another community, didn’t even specify which one. Agreed to provide the police report and even with a waiting list, they said no. But they care for customers and their community? Shame on you! Who’s with me for a class action suit for all the lies they tell people? If only I had found this forum BEFORE we made our deposit. We still pulled out, my family’s safety is worth a hell of a lot more than $4,000. Glad the owner is a billionaire but yet $4,000 means that much and our safety means that little. Homeless and proud not to be a DR Horton homeowner.
I am regretting signing a purchase agreement for a DR Horton home, and we haven’t even moved in yet!
We are leasing a newly built DR Horton townhouse in Orange Beach, AL. When we moved into this brand new home and noticed multiple construction issues, my wife and I both said that we would never buy a DR Horton built home…..Yet, here we are regretting our decision.
We signed a contract on Feb 5th in the new Primland subvision in Foley, AL, with an initial closing date listed for May 5th, 2021. Since signing our contract, our closing date has been changed FOUR TIMES. Our latest closing date is June 11th.
Our first mistake was using a DR Horton realtor and not our own. We have been told several untruths and given one excuse after another from day one. There has NEVER been a “material” issue since we signed our contract. The home was framed up before we signed the contract, the windows were installed and the roof was shingled within the first three weeks. After that, NOTHING happened for months. Drywall sat in the home and in the garage for weeks, then it was removed (for an unknown reason), then brought back. It was finally sheet rocked at the end of April. Then again……NOTHING. I finally had enough of the excuses from the DRH realtor and tracked down one of the construction superintendents. He was polite and said “I don’t know what’s holding up your closing, lets go take a walk through the house and see what’s going on”. He looked at his schedule for each lot and couldn’t give me an answer, except, “Yeah, I’m not sure we’re going to be able to make the May 24th closing date”. Really, no shit?!
There were only three things they allowed us to change; vinyl flooring throughout, no carpet, no back splash and a gas stove instead of electric. The construction workers did exactly the opposite for all three and I am the one that had to bring it to the realtors attention so they could go back, spend more time and money to fix their F up.
Now, let me add, the house next to ours is being purchased by friends of ours and they had an initial closing date 6 weeks later than ours, HOWEVER, they were just told that their house is almost completed and their closing date has been moved UP THREE WEEKS; three days before our latest closing date! We signed our contract more than a month before they did!!!!!
We just signed an amendment last week that reflects our closing date being June 11th. I immediately told the realtor that we need to give our leasing office 30 days notice and asked if she saw any problem with me giving our notice. Her reply “let me check with construction and get an update”.. WHAT??? Remember, I JUST SIGNED an amendment from THEM the day before that has us closing on June 11th (In Less than 2 weeks) and she can’t tell me if it’s fine to give our leasing office a 30 day notice?
Today is June 1st, 10 days until what is supposed to be our closing date. Our interior doors are not up, several areas left still need baseboard, gas line is not connected to the gas meter, no driveway, no sidewalk, exterior has not been painted, yard has not been graded/sodded. One week ago they had us sign an amendment for a new closing date for June 11th and all of these things are still needing to completed, a first walk thru needs to happen, our professional home inspection needs to happen, and they will need time to fix whatever problems are found….And God knows, there will be things that need to be fixed PRIOR to signing closing documents.
I mean, this has been a complete sh*t show. This will be the third new construction home I have experienced and this one BY FAR has been the absolute worse. It is extremely unfortunate that our economy and the housing market is in the state it is. It has given the home builders and a HUGE advantage, but it is HUGE disadvantage to those of us that are trying to find a house that we can call home, Our Home.
I still may very well walk away from this home. The minimal amount of earnest money we put up will be a small price to pay for what is going to turn out to be a substandard home that we’re paying too much money for.
Having a new home built should be an exciting experience; this has not been a good experience, at all.
This builder doesn’t care about actual people. These project managers are amateurs.
I could have written this exact same review.
DR Horton is a firm of liars. Plain and simple. They are liars.
I will be leaving a similar review if I ever get my closing.
Sounds like what we are going through right now…. Sad.
Know Your Rights & Stand Firm
As a follow up to my Sept. 15, 2020 post, I want to share that the local DR Horton office resolved the drainage system issue at our home in Chapin, SC. Monday, Oct. 12, 2020, they had a local landscaping company install a French drain system beginning on the right side of our home into the backyard to rectify the problem. The landscaping company returned the following morning Tuesday, Oct. 13, 2020 to lay fresh sod. My husband and I walked the property Saturday morning; and, needless to say there was water in the drains rather than puddles of water sitting in our yard. We appreciate that DR Horton recognized its negligence and resolved the issue.
I have the same problem. What phone number did you call. I’m not getting any satisfaction
Did you call the corporate office number in our listing?
The phone number on you web site says it’s disconnected!
Thanks for letting us know the number had changed. We have updated our listing
Patricia we are experiencing mutiple major issues due to DR Horton’s negilance. It has caused major delays with our pool construction, bc we cannot pass city of Phoenix inspection. This would have discovered earlier, if we were not denied our right to have a third party inspection. Who should I reach out to in Corporate for a quick and reasonable solution?
Please and thank you, stay safe
Referencing claim filed for 5300 Waterbank Lane, Killeen, Tx 76543; there will be further actions taken against this. After acquiring a professional flooring company, there was evidence that the 2nd floor of my home was installed improperly and failed all whatever guidelines of builders contracting you have.There will be a video and photos sent out to all appropriate parties. There were nails used instead of screws and there were no screws placed at all is the cause of my 2nd floor falling in. I will also be having my lawyer to contact you and DR Horton in referencing this claim. You fail to inspect further to determine the matter. Never suggest, inspect. Your inspector as well, failed at some point and gave inaccurate information. In your denial email,, you stated your inspector stated an object dropped on the floor. Now, after all photos are sent out to include the video, you’ll see there were no negligence of my household. The negligence lies within your builders who fail to build my retirement correctly, safely and within the builders code.
Building a brand new home in a great new neighborhood is supposed to be exciting and amazing instead it has been a nightmare, moisture, condensation, mold, problem after problem, temporary band aid fixes no real solutions, this was supposed to be my forever home, now I am terrified of what problems we are going to have in the future since we have only been here 3 months and have had so many unresolved big issues already
Where are you located?
DONT BUY A DR HORTON HOME: Cheap labor builds a cheap home at the owners experience! We just purchased our home 10 months ago in Porter Tx. When we saw this home on the market, it was no doubt the most beautiful home we had looked at in our search for a new home. Gorgeous!! Wide open floor plan.. inviting colors,,,, just beautiful!! It was only 6 years old at this point and we had heard amazing things about DR Horton so we were so excited to hurry and make the offer.
Fast forward 9 months to July 6th 2020, I notice a water bubble on my hardwood floor in my master closet. Upon trying to find the source, we learned there had been a MAJOR grout failure in the master shower which backs up to our closet. The grout was not properly sealed and it separated causing the shower to flood between the tub and the shower wall and down into the closet floor. When we pulled the wall down around the tub, there was all kinds of trash sealed up behind the tub wall.
When I contacted Dr Horton to check on the builders warranty, I was quickly told the 1 yr warranty had run out in 2015. Our home warranty did not cover it because it was not a plumbing issue. We ended up claiming it on our home insurance which will ultimately cause my rate to go up when it renews. We also had to take out a loan to pay for the portion the insurance did not pay. Mind you, this was no fault of our own.
We were sickened at the lack of respect and care that was taken to build this home. DR Horton is a big name but it is clear their gain is from hiring cheap labor that has no care for the home buyer. As we’ve lived here, we continue to see things that concern us about the structure of our home. The ceilings are so thin, you can literally see the studs. As an executive to a “well known” home builder, I would imagine you would want to know the level of quality your builders/contractors are putting out. I’m also not the only home in the neighborhood that has some type of issue with the shower or bath. Additionally since we’ve had the shower and closet repairs completes, we have learned we have an electrical wiring issue.
Wow. We are having issues and supposed to close this Friday, but they extended our closing. Shoddy job done on our brick where there is an obvious color line across one side of our DR Horton home. I am definately thinking about backing out at this point. Can’t image if they allowed brick to be done less than amateur what the rest of the house will do in the future. This sucks.
These clowns have new creative lame and pathetic excuse not to served warranty claim derived from shady, low quality building and component installation. Within few days of moving to new 2020 build homes I notice problem. Now they used retroactive CDC guidance related to Corona Virus not to service warranted claims.
Trade partners for DR Horton are not allowed to enter occupied homes in most states at this time. That’s not a DR Horton policy, but the policy of our trade partners as they try to obey the law and directives from their bosses.
Where to start. Kept getting pushback from the supervisors when addressing water stains by the electrical switches and told to wait until the annual inspection. Finally got them to look at it and they said they will remedy it by putting KILZ on it. I push and push until finally threatening with a lawyer got someone to actually listen and they still didn’t take the damage serious. I hire someone to look at it and low and behold they find an enormously high count of mold behind the front door trim on the inside of the house. Something for months we had tried to get them to look at. Again, solution was KILZ. After more pushing and spending money out of pocket they agree to send a “specialist” out to remove the mold. This consisted of the “containment” area being sectioned off with plastic held up by painters tape. After banging all the mold around removing the affected areas I look up and the plastic has fallen down because it was held up by painters tape and isn’t strong enough to support the weight of the plastic. Now the house has mold throughout and they tried to downplay it saying everything is fine and the mold is too heavy to spread even though they are hammering the wall and dust is visible throughout the home. After all the mold is said to have been removed they put the front of the home back together and the leak is still not fixed. They spent days trying to figure it out when I got fed up and hired a roofing person to come look. The supervisor said this guy is a joke and won’t be able to find it if he couldn’t. Within 5 minutes my guy had the issue diagnosed and the leak was fixed. You are welcome DR Horton.
Currently we have waited for a front door for 3 months and they finally get it in, but they ordered the wrong one. Now a new door has shown up a week later and I have two doors in my garage which I had to move because they decided they were just going to lean the new door against my front door preventing us from getting in our home. Great customer experience. I have taken weeks of vacation time at the end of the year last year to babysit contractors who did not show up on time or at all in some cases and now they want me to use more vacation time because they don’t want the contractors to work on the weekends even thought it is their fault for ordering the wrong door and causing me to take, yet again, another day off. This whole process has been a joke and I hear DR Horton is trying to get involved with higher end homes…my home was over 300K, if they can’t do it right or treat the customer the right way how do they think they can build premium housing and compete with builders who actually know what to do.
Do not buy a DR Horton Home. They come to fix something and break something else. Just show up not knowing what they are there to fix. I can’t wait to sell it.
If your looking to buy a new home in Westshore’s New Milford, Delaware. “You come to the wrong community”. I have documented and reported an excess of 190 deficiencies that needed to be repaired in my house within the first year. The quality of workmanship is substandard. D.R. HORTON does not have a Quality Assurance / Quality Control program when I purchased my home in May 2018. As of April 2019, during my 1 year walk through I still had about 52 items that needed to be repaired. My advice to anyone looking to buy a new home is to stay away from this builder D.R. HORTON, several other home owners in this community have told me they would never buy again from this builder. Just Google D.R. HORTON forum and read the reviews.
Top 10 deficiencies:
1. Replaced the extended patio porch, because it was pitched in the wrong direction. It was pitched towards the house vrs away, every time it rained the porch would have standing water.The screen was removed, the concrete was jackhammered and replaced and a new screen was installed.
2. Bulge in roof, it looked like a worker left his shirt on the roof and shingled over it. There was an issue with the roof Joyce.
3. 25-40 shingles had to have relief joints cut into them because they overlapped.
4. 20 pieces of vinyl siding were replaced on the exterior of the house because they were defective.
5. Gutter system on booth side of the house was replaced because the roofer damaged them.
6. C-Pan in the shower was cracked, had to be replaced within the first 3 weeks.
7. Refrigerator was replaced because it was wrong type and wrong size, took 6 months.
8. A Swale was constructed in the rear of the property because of standing water, there was no positive water run off to the basin. The basin was not constructed properly and was not covered. I had to contact the City of Milford, Code Enforcement Department and request a on-site inspection because the Superintendent that worked for D.R. HORTON informed me there was nothing wrong with the grading or drainage. D.R.HORTON constructed a Swale an added approximately 3 pallets of SOD after they did some additional grading. They had the developer modify the basin and put a grate on top of it.
9. Both the Vanities in the bathrooms had to be removed and reinstalled because they were not square. There were gaps from the wall to rear of the vanity, very poor workmanship. They removed both the mirrors and disconnect the plumbing.
10. The Air conditioner air intake box was replaced because it was to small to accommodate the air filter, it was not fabricated properly. The condensation line for the air conditioner was not installed properly, it was draining into condensation pump that is located in the utility room. It is required to be ran separate to the exterior of the property. The condensation pump inside the utility room is for the heater not the Air Conditioner. It was not up to code. They had to run PVC pipe from the interior evaporator to the exterior of the property.
In my opinion it would have been cost advantageous for D.R. HORTON to do a buy back. They were hoping to sell this house to a working couple, Mom and Pop with children who wouldn’t notice all these deficiencies and hoping they wouldn’t be bothered with warranty claims. Wrong!
The Superintendent that works in this community for D.R. HORTON told me and another home owner. “ I Quote “ You get what you pay for, theses are not high end homes!. D.R.HORTON needs to hold there employees accountable for there actions and teach them customer service skills and how to communicate with home owners.
The Superintendent should never ask a new home owner about giving him a rating of a 10 on a D.R. HORTON home survey. Several other home owners were asked as well, It’s like a home owner is being held hostage by a Superintendent, if you give him a low rating you jeopardize your warranty and things will not get fixed. Very sad!
Buyers Beware!
Remarkable we have the same issue with the condensation. Our kitchen ceiling has a leak when air ou s on.
Our wood floors creak when walked on, plus lose wood panels. Our siding totally wrong color. Mr. Dan Kaufman wanted to charge 13k to change to the gray I originally picked, we got Tan!! Then had the nerve to tell me that his sales girl was top seller #1 she would never make that mistake! And that for the price we paid we don’t have a high end house. WOW! It must be nice to think that 300k is chump change. Were in retirement ages. This was yo be our last nest egg hurrah. NOT!
I have had a horrible experience here in midland tx for the Sunset Ridge, the sales team is incompetent, the builders are not to much above that. Buying a home is supposed to be exciting, it has been nothing but trouble since we signed our name on the dotted line. We were told we could have a storage unit (via email and recorded meetings) on the property then we received a notice that we couldn’t and had 30 days to remove, when we showed them the “evidence” of what we perceived to be correct information. DR Horton Manager over Odessa/midland apologized and said that they were holding an emergency meeting with the sales team to train them on things not to say to homeowners. This is great, they need to know things like this, but what about us? We will be out 15k total for the price of the building and the removal. I have asked for an extension of the 30 day removal and they denied it. My grass that I paid for WILL BE ruined. D.R. Horton are these experience’s you want your company to be named for? Please help us! SHARE please!
You indicated you have e-mail communication and a recorded conversation with representatives from D.R. Horton who gave you authorization.
Look at D.R.HORTON Home Purchase agreement on page 9 item 25.
If it were me I would take all of my documentation and consult with an attorney and see if he can assist you in this matter.
D.R. Horton manager in Odessa is selling you wolf tickets to a zoo that don’t have Wolfs.
Keep going up the chain of command with D.R.HORTON.
Robert
Ask the attorney if it is possible that the email and the recorded conversation can be used as an Addendum to the Purchase agrementent.
Addendum Law and Legal Definition. An addendum is a thing to be added; an addition. For example, it may be used to add supplemental terms or conditions to a contract or make corrections or supply omissions to a document. An addendum is often used to supply additional terms to standardized contracts, such as leases.
Who told you that the Shed needed to be removed, the HOA. If so then that is an issue with the builder D.R.HORTON and the HOA.
You have documents from the builder stating your authorized a shed.
Dear Mr. Auld. I am contacting you with the hope that you can help me. I am a new home owner of a DR Horton home. I have many many regrets on purchasing a home from DR Horton. I have 2 warranty submissions that I have sent in and the first one goes back to January of 2019. I still have not received any help. I am also asking you why DR Horton would leave our Walden Woods Community in Plant City Fl. with almost a half million dollars money owed. This money owed will be coming out of our pockets in elevated HOA dues which are already ridiculously high. Can you answer these questions for me? Buying a DR Horton home was a dream in the beginning and now it’s nothing but a nightmare.
I am in the process of purchasing a DR Horton home which my husband loves. From the very being DR Horton showed signs that made me think twice about purchasing this home in Denver NC Covington Estates. Jamey Slater sales agent.
1. They did not schedule a pre-dry wall walk thorough. 2. We wanted the house like the model garage on the right. They built the garage on the left where there is a tank in the driveway. They said they would move the tank instead they did not move the tank but made the driveway shorter. They did not grade the land water is coming into the house. This is a short list of complaints. We thankfully had a private inspector see the property twice, we gave them the report they have yet to make any of the changes. First superintendent was Reynolds and now Bryson who shorten the driveway without thinking we would notice the difference. I am sure there are DR Horton customers who are satisfied. I am not happy and would hope that DR. Horton would resolve all issues. My husband loves this house. However, I refuse to move into a money pit. If DR Horton can make this right I would be grateful.
I am STILL WAITING FOR SOMEONE FROM DR HORTON TO CONTACT ME. MIKE BASS WHO IS SUPPOSED TO BE A CONSTRUCTION MANAGER FOR DR HORTON HAS FAILED TO RESPOND TO ME VIA EMAIL OR PHONE. NO ONE FROM DR HORTON HAS ANY ANSWERS OR FOLLOWS THROUGH ON THEIR COMMITMENTS TO EITHER FIX OR ADDRESS ANY OF MY ISSUES. This company does NOT take customer complaints seriously!!!!!!!! I’m in Columbia, SC. Can someone please respond to me with a competent manager????
Who did you contact in Columbia as well horrible issues. With super Jason I’ve went up ladder no solution. Help
DR Horton’s warranty division/process is a total joke. We recently found out that due to builder defect I have a colony of bats living in my attic. Due to the immediate threat the guano caused my kids I had to pay for it out of pocket. I was asked to schedule a time so DR Hortons construction manager could meet with the wildlife removal expert to discuss matters. I took a day off and the DR guy no showed!! I have a major drainage issue in my back yard that someone was supposed to contact me about. Nothing!!! I will be obtaining legal representation soon if I do not get these issues resolved. Your DR office in West Columbia SC is a joke!
@Colt Barboza
I could not agree with you more. I am down in South Florida and seems like these are not one off scenarios. They make you feel like it is only you that is having the issue, but apparently they have a reputation for building defects. I will give credit to the individuals who are trying their best to assist me, but even they have limited power because they have to consult with a higher up on most decisions. As truthful and honest as some claim to be, it’s part of their job to play the pretend role. I feel bad for those individuals, but we have to do what we have to do to get results. Plumbing issues in a new development sounds like the norm for them. It is also my problem as well. These reviews will come in handy for our legal representation. My experience with this builder is another story. I wish I had read these reviews before now. Red flags are never to be ignored…
YES HAVE DEALT WITH CENTEX/PULTE/AMERICAS HOME PLACE THIS COMPANY IS THE WORST THEY DO SHODDY WORK AND WONT STAND BEHIND IT OR SAY THEY DON’T DO THAT….HAD NUMEROUS MISSED APPOINTMENTS AND THEY MADE EXCUSES . sHOULD BE COMPENSATED FOR THEIR MISSED APPOINTMENTS FOR DAYS TAKEN OFF….. NO SERVICE AFTER SALE…….
This is the worst housing experience of our lives and we’ve built several houses in the past. We bought a new house in Milton, De in the Windstone Community. The quality of construction is worse than poor and the warranty dept. isn’t any better. After living here for 2 months, we found a water leak. Upon further investigation, it was determined that nails were hammered into the main drain from the upstairs bathroom and that sewage water was draining into the master bedroom linen closet resulting in mold. Remediation included removing kitchen cabinets and replacing drywall. Then they tried to put the same cabinets back up. When we demanded they be replaced, they gave us cabinets that don’t match. That was 9 months ago and we’re still waiting for replacements. There are cracks in the cement on the back porch, which were covered with RDX (some compound we never heard of). Now, the floor is rough and discolored. The dormer on the side of the house has been “repaired” 3 times. The roof does not align with the sides. In the 1st repair, they hammered the siding to the wall since it was wrinkled and placed tape over the part of the wall not covered by the roof. The 2nd repair resulted in a hole in the siding that you could stick an adult finger through. The 3rd repair resulted in the siding having flaps on the ends and a broken screen frame. When we first moved in, there was an odd smell that occurred intermittently. As the weather got windier, the smell increased in intensity. Several months ago, a plumber told us that the plumbing vent on the roof is taped closed. We are still waiting for someone to remove the tape and fix the vent and it smells terrible in the house. The fireplace is beautiful except that it is separating from the wall. Still waiting for a response on that. The gap gets bigger by the week. I could go on and on with problems in the house and the lack of response. The warranty dept offers a lot of lip service. Brian McManus and Andrea Garrison from the warranty dept met with us in Jan of this year to discuss our issues after I went to the Sales Office and told potential buyers that once they sign on the dotted line, DR Horton will forget who they are. I’ve been banned from the Sales Office and threatened that my warranty will be nullified if I go there again. Brian McManus told me “I’ve never bought back a house and I don’t intend to start now.” Wish they took as much pride in the product they dupe people into buying as they do with that statement. This company should not be allowed to build houses and if they do, they certainly shouldn’t be allowed to buy tape!
Thanks for sharing. I am starting to see similarities in the issues I am having as I am reviewing these comments.
You have a Home Purchase Agreement with D.R. Horton that addresses Horton One-Year Warranty program on page 5. There is nothing in the agreement states that the Warranty Department has the authority to void your warranty.
Sounds like it’s time to go to ARBITRATION.
Good luck.
Worst builder ever!!!! I have been contacting the Raleigh Corp office and the warranty dept. they refuse to do the repairs on a home built 8 months ago and the Corp Lisa Sims doesn’t respond. I am speaking with an attorney at this point
Thanks for sharing Celeste Baxa. I feel some of your frustration in my current experience. They make you feel bad for pointing out issues and then play mind games.
Wow! I too wish I had seen all these comments before buying my home. Yes, it is lovely to look at, but the workmanship is shoddy and I keep finding new issues all the time. I’ve only been in my home 3 months and haven’t been able to use the master shower for almost an entire month. The quality isn’t there. Even as a woman who has done some painting on my previous home, I must say I did a better job. One entire wall really needed to be re-done, and instead, at the 30 day warranty time, the painter came in with just some sandpaper and a can of paint. I should have offered use of my sander to him, but when I mentioned a sander he looked at me like I was from another planet. Don’t these workers even know how to use basic tools for their trade??? It’s getting old quickly to have bought a new home and constantly finding issues. They throw up these homes so quickly it’s no wonder that quality isn’t even a consideration. I could go on for longer but it just makes me more angry, so I’ll stop here.
WOW! Pat, you just expressed most of the issues I emailed to corporate, to no avail. I am really glad that I am not the only one having issues. At first, I thought it was just me, because they made it seem like this has never happened before as they apologized for my experience. I too keep finding stuff and have not been here that long. This is really sad and I wished they cared enough to do right by people and stop ripping us off. My happiest moment is turning into a nightmare on Elm Street. Not the American Dream I thought it would be.
DR horton has been a complete nightmare for me. If I could go back in time I WOULD HAVE NEVER BOUGHT FROM THEM. All they do is make promises they dont keep, use poor quality materials and appliances, use poor contractors to fix there bad products. Only time I could reach anyone was when THEY called me cause I didnt pay my HOA. I have emailed corp twice and my issues have been forwarded to greensboro with no response. Currently my kitchen floor is like a pit, every crack needs caulk, the ceilings you can see the patch work tape and paint, horrible paint, didnt finish the garage, etc etc etc.. I need to be contacted as to what DR horton will be doing for me.
@Paul Cantwell- What area are you from? I’m in South Florida and for every comment I read, I get to relive my entire experience all over again. The exact same words I read, I stated. I wish I had read these comments before buying too. I am starting to believe the areas they chose to build in is strategic. It will be confirmed once I see if they will be able to sale the rest of the homes in the community as well as if the value of the homes will go up or down in the next few years based on residents and up keep.
The linoleum flooring is coming up in 4 different places in my home. This is NOT normal wear and tear. I had linoleum installed in my previous home and had no issues. I purchase a brand new home and I’ve had nothing but problems with the flooring. Does anyone at DR Horton care about the home buyer after the sale?
Nope they don’t, I cant even reach anyone anymore. Joke go else where with your money
I am very dissatisfied with my DR Horton home. I have had small issues here and there which took for ever to be repaired by the warranty. other issues not addressed. issue with subfloor which they want to patch and not correct the problem . used poor wood for flooring and will not admit it!!!
DR HORTON , would not recommend to anyone as they do not follow through. lots of run around and half a** in my opinion, customer service is the last thing on their list.
My husband is an Electrical Contractor and was warned by other Contractors to NOT purchase a DR Horton home. Let’s say I was suckered by a seller into buying a home. I was sold on…DR Horton who bought Crown which I knew for years; that he stands behind his warranty and guarantees that you’re satisfied with your home. One week in a Brand New house, the upstairs master bath shower poured water down into the Family Room. Not leaked, but it was actually pouring like a pool. The iron beam from the coffer ceiling came completely off in 2 weeks and not from the leak from the master bathroom. The iron beams are popping on both coffer ceilings. The plumber came and had to cut a hole in the ceiling and it took over 2 weeks to get it repaired; another 2 weeks to get the painters to finish after the drywall repair. The hall bathroom toilet was running and had to be repaired by a plumber. The master bath cabinet was ruined by a leak prior to move in. The quality of the wood floor is HORRIBLE. Omg…it must be the cheapest ever. The surface of the boarding actually popped up. The contractors scuffed the floors when installing the appliances and the painters/sheet rock people messed it completely up with their work. Shouldn’t the house be painted before the floors are installed? Paint droppings throughout the house. The work done in the house is really shabby and quality was cut completely. A very Beautiful home to the eye, but POOR Quality!! The flooring people removed my bathroom sink and ripped the sheet rock completely from the wall…didn’t tell us and then I find out, they weren’t supposed to remove the sink. The repair contractors told us that there are more buyers unhappy with DR Horton homes than those who are satisfied. The sheet rock contractor told me that the issues that we’re having are the most common. I just made my 2nd mortgage payment $1823.69 and this what I was sold into. Nothing is consistent and I wake up everyday afraid of Another problem. I swear, I would NEVER in my Life buy another DR Horton home and I would NOT recommend Anyone to invest in his home. Check out the contractors. They admit that they are not taken care of and they are paid very cheap. Cheap labor will get you burned. BUYERS BE AWARE!
@Keron Davis-Jenkins
I definitely agree! I do not recommend this builder to anyone. My issues are not to this degree and I pray that they do not ever. The quality of the work is definitely poor. I am a Quality Assurance Analyst so finding a defect is easy. There is so much inconsistency in the work. Skilled professionals should not make these kinds of mistakes. Seriously! I guess there aren’t any Supervisors available to check behind the workers. They build these homes so fast, it is probably hard for the workers to keep up with the time constraints set for them.
I guess I should have read the reviews before purchasing a Horton Home. I am very disgusted withe the run around and lies. My nightmare started from week one with the loan officer. I closed on my house the 5th of Feb and was in my house 5 days when the sewer flapper failed (installed backwards) and caused my closet to flood. Personal things were ruined and all I have gotten in the run around. yes some things have gotten fixed however not everything. 5 days in my brand new home. I think something needs to be done about the way they treat their customers.
They do not care about the customers. I cant even reach anyone who seems to care.
@Heather Kelly,
I had loan officer problems as well. Currently having plumbing issues in a brand new home. Who would of thought this would be happening?
We bought in Mrytle Beach South Carolina back in 2004, we were sold on the idea of having a Beach Club as part of the amenities for buying in the Farm in Carolina Forest as well as a family friendly Community, well surprise surprise, D. R. Horton took the Beach Club off the table in another County and we as homeowners were never told about it and the very same board that was put in by D R Horton only said something this past year and back in 2010 according to a board member, they were told don’t worry about it and nothing whatsoever was ever said to us, this is misleading misguiding as well as breach of contract, be very very carefull before buying with them, the board they put in place has done nothing but telling you how, what and where to do things they break the very same CC&R’s that we all have to live buy with no regard for anyone. It’s more of a dictatorship, I can’t say it enough be carefull. I’ll forward to anyone the emails I sent in and you can see for yourself…. we the people……
Wow DR Horton! As I scroll through the comment section on here, I realized I should have done my homework before signing a home building contract with you. All the comments on here are coming true for me. I signed May 13 2017 but here we are November 15 and they still aren’t sure when my home will be finished. They feed you full of the 3-5 months trash when they are trying to get you to sign but once signed and they got their earnest money progress came to a stop. My original closing date was end of October but no where along the way was I informed they would be 2 months behind schedule. No compassion or consideration from DR Horton whatsoever.
I am currently going through the process of buying a home with D R Horton and let me say it has been very frustrating. The workers don’t care at all!! They don’t know how to conduct business. I just want to purchase a home for my family and they are turning an enjoyable accomplishment into a nightmare
SEWER line is broken, belly sags, we basically have a red X on our Dr.horton home were selling!!! My house is 22 months old we’ve lost sales due to this problem it’s not only junk it violates city code!!!
This is a severe problem that NEEDS fixed immediately!!!
We have been going round and round with NO actions or results.
PLEASE contact us immediately before this gets worse or the snow flies.
Report them on BBB, we’ve done that
Have you guys gotten any sort of response?
Hi,
There is list of warranty items identified and DR Horton has agreed to fix them all in April 2017 as part of 1 year warranty. Since then, the work is not completed despite me contacting them periodically. Several times they mentioned that they ordered parts but it seems they never ordered any parts for my house. Moreover, Atlanta warranty is not responding to my emails as well. I want someone to take care of my items and wants them to be fixed at the earliest.
Thx
I have been living in my Emerald home since March of this year and I am tired of getting stone walled by the warranty department. I have had nothing but issues with my roof even during the building process. We had to push closing on the house three months because of issues. I have had the roof worked on eight times and they continue to do patch work! Damaging other shingles in the process by walking around up there. They shingles are wavy, popping up in places and damaged from foot traffic. In addition, I have another leak! I have told the warranty department to stop wasting my time! The roof is supposed to be good for 30 years but I will bet… It won’t last more than 10-15 years because of the damaged shingles. The warranty department keeps giving me the same answer… We should know something next week! What are they waiting for?! My warranty to be up?! This is unexceptable! I paid $400K for this house! If this doesn’t change soon… I’m going to start protesting in front of there model homes!
I need DR Horton to contact me today. This is unacceptable the tretment I have received by your company and the non-sympathy for all my time you have wasted and stood me up for appointments. Friday was my last straw, I had about 6 contractors set up to work on my house and confirmed numerous times because the last time the warranty person “forgot to schedule them”. How unprofessional is that?!?! Not one contractor showed up on Friday even with the few confirmations I made because of what happened to me in the past already. No one here has any sympathy for my time and no respect. We just moved in three months ago and our siding on the front, back and side of the house is already falling off, not to mention the other million things that still need to be fixed and haven’t been. When I called about the siding, they came out the next business day to fix the most obvious parts because they said, “they didn’t want new buyers for the other phases of the development to see the siding falling off”. What kind of respect is that? They didn’t even fix all the siding, just what was visible from view on the street and what about the issues I reported 3 months ago on the interior that still aren’t fixed? Does your company not care about fixing issues unless they are visual to other buyers?
I’m going through the same thing with this company. They just don’t care about the customer after they have your money. Getting issues taken care of is impossible. You can put issues in on the website, call the construction manager and try to contact corporate. I just called a corporate contact number and got a voicemail saying messages are full. Everything about this company is unreal. I work for a real builder who does 100% right by there customers and I just can’t believe the treatment.
My home was built from the ground up. All of my warranty issues and repairs have basically been completed. Its a beautiful home….HOWEVER, the cement is cracked on my garage floor, the patio, and on the step at my front door. I was told that if the crack on my front step was repaired, it would look funny. This crack is large and fragments of cement are chiping away. Also, on the day of the closing, it was discovered the patio had a large crack, and that it would be repaired that day. It was repaired however, this time when they finished , they used a sweeping technique that leaves a rough finish. The finish is unattractive. I was never told by the contractor that the patio would have a different texture than before. That’s not what I purchased. My garage floor has cracks everywhere. The warranty manual states that cracks of a certain size will be repaired. However, no one literally measured not one crack. The district manager, Charles, vame to look at the cracks, but he was here briefly, and suggested I go to home depot and get a product that wouId, in essence, patch the crack up on the step. I contacted just about every office. My district office was no help. I’m attempting to resolve this matter without court intervention. My father, also an attorney, is ready to proceed. This home cost over $350,000, there is no excuse for anything less that acceptable.
Please contact me I need to speak to someone from the corporate office today!
GOOD AFTERNOON
I NEED SOMEONE FROM YOUR CORPORATE OFFICE TO CONTACT ME IN REGARDS TO MY HOME.
THANK YOU
I feel the pain. I’ve been living in my home for little over o e year. Beacon Landing, Orlando, Fla. I have issues with the exterior paint job. The paint has been fading and has green lime on. Needles to say the property is nowhere near a body of water. The weather barrier around the second floor is allowing the cool interior air to escape. The exterior walls have condensation on them in the AM. We are also HAVING problems getting the warranty office to acknowledge my issues. The last call I received from them, Jackie, was to inform me that some items are not covered under Dr the warranty. To me that was just a way out from processing the work orders. I also lost the brand new dryer lost due to water seaping in through the vent. After the repair was completed I asked for a copy of the work order so I can place.a claim for the dryer damage, but Jackie said that they do not release copies.of such work orders. I let it go, not wanting to deal with the ignorance. I went and purchased new units. $800 + gone. Landscaping has also been the pits. WE closed on the property during tje time of the year St. Augustin lawn is dormant. Jalf if the frknt yard was covered with weed infested sod. Once realized it was too late, over 30 days. Now we have to re-sod the front yard. Light fixtures over the kitchen were not installed properly, not aligned at all. The kitchen island as also installed off center to the rest of the kitchen . The entire interior of the house was painted with flat paint including the high moisture areas. I was told that I couldn’t do anything about that because the Builder is to cheap to pay for the latex paint. The model himes, which my home is the same as, has latex in ALL bathrooms. The threshold under the front door needed changing because the one initially installed was not a complete unit, missing adjustment screws. The sub contractor came in to repair but did not have another. Came another day and just dropped off the replacement and has not returned. Over three months all ready. WE even had Edwin from warranty come.in to inspect before the year was up he saa everythimg and more. Sakd he wa going to report, but doesn’t seem that way. He told me Jackie was going.to contact me, but none has been made. I very tierd of the situation I was put in by DR. Horton. This is even worse. Dr Horton allows their framing sub contractor to use split, damadged 2×4 to be part of the framing and just attach a smaller piece of 2×4 and call it done. This new home is made up of atleast 25% of defective lumber. Thenproject mamager, Jose, had the worst custkmer service and did not want to deal with anything within my property. At the end I feel like everyone made their money and commissions and that we all they wanted. The only honest Dr. HORTON representative is our sales rep Milley. After tal kik my to her she w as able to get the warranty people to contact me. They want me to re-submit my concerns. One would think that they would keep records. I guess not. Don’t care.
Moved into my DR Horton home June 30th 2016 we have had minor problems they came out and fixed water leaks that’s understandable you know from adjustment of the house but I noticed a water leak that’s leaking into my garage I would say maybe about 5 months into living here I notified DR Horton warranty and regards to this this is now 2017 and I still have the same situation no one has fix this or corrected it properly they used bubblegum as far as I’m concerned to patch it they have roofers coming out who never show up they know what the problem is but it seems that they refused to fix it DR Horton homes I would recommend it to anyone not even my enemy there warranty department I would not recommend it to anyone it is ridiculous you have one technician that’s working for the company that goes to round to it seems like every home that they have and I just say unreliable I can’t Phantom Noah comprehend warranty part department that doesn’t warranty what they say if my house was falling down I believe that they would not be able to fix anything about it I am so fed up with Dr Horton it is beyond words I hate this complex I hate DR Horton for their warranty department their Engineers did not engineer this house right the house does not come all the way down to meet the concrete it’s appalling if you’re trying to get a DR Horton home don’t find somebody else
We bought our home in Irmo, South Carolina and have had issues throughout the neighborhood about leaks in their homes and how the warranty received by DR Horton will not cover. Although, if you have 10 Year New Home Warranty which I do. RWC, they state the following
It is the homeowner’s responsibility to determine the cause of the leak. If the leak is from the exterior of the home or the roofing, the coverage has expired. If the leak is from a broken plumbing line please contact your builder.
If you have additional questions or concerns, please do not hesitate to our Warranty Resolution Department Customer Service Line at 717-561-4480 ext. 2133. Thank you.
Sincerely,
RESIDENTIAL WARRANTY COMPANY, LLC
I would recommend calling or emailing your 10 Yr Warranty company and see what they say tell you.
Hope this helps
These items were found under a huge 4×4 spot where grass would not grow in the front of our DR HORTON home , is it common practice for DR HORTON to dispose of unwanted materials just inches under the surface. DR HORTON home owners beware that there are hazards just under the surface
Concrete blocks
Insulation
Various broken boards with nails sticking out
To start off with, I told the agent that I was in no hurry to move into my house and that I wanted it built correctly and sound. The house isn’t level, the electrical outlets are uneven, my paint job is the WORSE EVER, the people putting the siding up nailed holes into my A/C unit. The people putting in the waterline didn’t hook the elbow correctly so the pipe burst last week and then sand got into my waterline so the plumber had to come back out and repair, the sprinkler system has been broken since I moved in last April, 16 and my yard is burned up. I have been trying to get everyone one the Santa Rosa Beach, Fl office to get someone to repair the items on my punch list. It has been almost a year! There are also many other items that haven’t been repaired yet but I was told that nothing could be done about them because “they were cosmetic and not covered by warranty”. I hate to say this but if something doesn’t change soon, I’m going to have to get an attorney!!!
Well, when I wrote them on the punch list I was told they were covered buy warranty so which is correct? this is becoming a very bad issue and has bee for a while.
I am not threatening but asking as I have been for almost 11 months now for you to get someone out to make repairs on my home. If you can’t get someone out there by next week I am getting an attorney.
I applied for a loan with DHHORTON and did not qualify and got a docusign doXXXXent that the contract was terminated and they were keeping my earnest money. The home was a model home which I had not requested anything to be putin the home. I contacted the sales person and she stated she got in touch with corporate that my money is to be returned. I called Gail Lyons and she did not answer my call and i called her frommy business number and she answered claimed she did her partand i asked her what was that and she stated she informed corporate to refund my earnest money…, i have heard nothing from DHHORTON yet!!! I am giving it till next month then i will take Dhhorton to court.
Incredibly frustrated that my house has had so many issues with it due to sloppy contractors. I love the design & layout of my house, but can’t believe the amount of issues that we’ve had. Of course, many of the elements are out of warranty now, but as I bring in contractors to fix the issues, I hear the same story: faulty work at the beginning.
How can you possibly warranty something that was never properly completed/installed? Of course, the local warranty office has been of no help. This is no longer a warranty issue but a defective product issue.
Again, I love the design of my house, but I would never recommend a DR Horton house due to sloppy construction and lack of customer service. 🙁
I have been trying to get a hold of someone about my home. I live in Magic Ranch Iron Horse, in Florence.
My address is Florence AZ 85132
My home is cracking inside the entire home. No one ever calls us back and I am getting very upset. My next step will be the register board of contractors.
Please let me know how to get a hold of someone to have these problems fixed.
Scott Wilson
Nicole Wilson
Lucy Wilson
480-309-XXXXX
We closed on our home on Feb 13, 2017. This is the third DR Horton property I have been affiliated with in the last 3 years. We had a punch list when we moved in – which included – no outdoor kitchen rough in that was paid for in our contract. I was assured it would be completed within the first week we moved in. Well, it is now March 27, 2017 and I have a cement wall, no screen, no paint, no electrical covers, and a huge mess on my lanai!
My son’s bedroom is torn up due to the rebar that was found running through our sewer line. They came in tore up the carpet – put two huge holes in the drywall, made approx 4 foot hole in the ground, pulled out the rebar, poured cement into the hole and left me with – no drywall, no painters, no carpet layers! My master bath toilet clogs almost everyday. We continue to call the plumbers because a mere plunging doesn’t work. After the half done work I’ve seen I’m beginning to wonder if they even laid the sewer line correctly or installed the toilet properly! Next we’ve had an approx 2’x 3’x 2′ hole in our yard – supossedly from a leak in an irrigation line. They’ve known about this for two weeks – but it’s still not fixed!
I’m a very unhappy customer. I keep sending email warranties as is the procedure, and receive no response, no apology, nothing! I call the office and no one answers the phone! My next step is to go get the city inspector, and call the media (I can tell them about the other property problems encountered too). I tried calling the main headquarters and the line is blocked. Anyone that can help me – please give advice. I e tried being nice and patient and that approach hasn’t worked.
We closed on our home in March 2015 with a “guaranteed” punch list of items, some of them horrific in nature, that would be fixed or replaced within 30 days. Now two years have elapsed and half of the issues have never been addressed. I should not have been surprised as there were five superintendents in succession during our construction. My wife and I have called and emailed the warranty person in addition repeatedly. Once he said he would have the current super meet with us. 60 days later we were emailing and calling again, but do not get a response. I think two years is far too long to get things done. I have saved and stored all emails and noted all conversations. It could be time to change to a different tactic as no one feels the need to respond to us. I just want my house finished.
We bought our new home in May of 2016 we had some serious issues but honestly joe and Don made sure our issues were repaired.
We purchased our home on June 29th 2016. Since then we have had numerous problems with the home, but our main concern is the driveway. There are numerous gouge marks and scratches in the driveway. I have spoken to several concrete companies and they told me that whenever they pour a driveway , they express the fact that care should be taken when running machinery on it and it is clear in this case that DR HORTON did not obey this warning. I have spoken to every DR HORTON contact in my area and they are not willing to acknowledge that there is a problem. Robert culver even sent me an email telling me that he and his concrete guy had come up with a solution , but he changed his tune very quick and told me nothing could be done about it. I even had Chance Dorsey , who is suppose to be over all DR HORTON homes in Louisiana over here, needless to say his expressions thru the whole meeting were laughable. I even asked him if I could contact his boss and he told me that his boss was the equivalent to a Steve jobs type , I guess his meaning was his boss didn’t have time for the little people like me and it would be pointless to contact him. As of today January 17th 2017 I haven’t recieved any word from him. I even went as far as asking them to take pictures of the driveway and post them on there website next to the beautiful homes that DR HORTON offers, MR. DORSEY found this to be very amusing and stated he is not inclined to do anything about this. I have been trying to reach corporate for some time now and have been unsuccessful, we can’t even get simple warranty jobs taken care of because they will not run our request thru the assigned supervisor, they are detouring them to the previous supervisor who is currently on another job. I have tried relentlessly to speak with someone and corporate , I have photos of the driveway I would like to send them. I feel now that since we have made a big deal about this driveway , our local DR HORTON contacts are going to refuse any warranty request we submit and make things very uncomfortable for us in the future.
We purchased our home on June 29th 2016, since then we have had numerous problems ranging from touch ups where paint and coating were suppose to be , to the A/C system having be checked , evacuated and pressured back up to find leaks in the system. To which two leaks were found in the system. We also had to have someone over to rip up all the flooring between the foyer and the 2 adjacent bedrooms to relevel the floors. Most of these problems had to be addressed more than once. Our main concern has been the driveway. A few weeks after we moved in we recieved a heavy amount of rainfall that resulted in a lot of dirt and grime being washed away and exposing numerous gouge marks and scratches made by machinery during the building process. I have spoken to everyone in my area associated with DR HORTON and I was told this driveway met the standards of the company. Chance Dorsey came out and looked at it and told me he is not inclined to do anything about it , i asked if if he would take pictures of the driveway and post them next to one of the house y’all advertise in your brochures. He declined to answer. When I asked to speak to his boss ,he told me that me speaking with his boss would be the same as calling Steve jobs if I had a problem with my iPhone. The other issues that we are facing is our yard. We are holding water on both sides of our home , and the area around the back porch is completely washed away. I submitted a claim about this on December 7th of 2016 and no one has contacted us. I contacted dr HORTON thru there Facebook account and I was told that someone would contact us. No one ever did , now if this company is unwilling to work with us on getting these problems resolved I will be forced to take further actions. I have sent this same message numerous times trying to reach someone in the corporate office, but no one will return my calls or messages. We are dealing with a serious lack of quality in certain areas of our home and I will say again that if no one is willing to speak with us I have no other choice but to seek help elsewhere. We are not asking for anything unreasonable, we are simply asking that our concerns about our driveway be addressed by someone in a higher position of management. We strongly feel that we are being ignored in our area and that everyone working in our area are willing to let this whole matter go without addressing the matter at hand.
I have only had my home for a little over 2 years, and of course as soon as the 2 year warranty was up I have had problems with the AC heating and cooling system and water leaking from my roof. The day before we were scheduled to close on the house, water completely soaked the ceiling in the master bedroom causing them to reschedule closing. A little after the 2nd year, maybe two months after, there was an issue causing a leak and heating and air had to be called again. DR Horton informed me that “there was nothing they could do because the 2 year warranty was up”. Here I am barely 6 months after the 2 year warranty is up on a new construction home and water is leaking non stop from the exhaust vent in our guest bathroom!
We were in the process of buying a DR HORTON home but at the first walk through it looked like a child has painted the entire house floors molding etc…along with all the pieced together wood work on the molding. Molding from the bathtub lose and “fixed” with caulk. Still one week later after talking with a management personal the house still looks horrible. We gave them FOUR chances to fix the mistakes and this is the best we got!!! To many issues to list. Never again will I try to buy from these people ever or recommend them to anyone. Here we are one day from closing on our home and we are HOMELESS because of DR HORTON and the worker’s they have!!
Avoid buying a D.R. Horton home in the Republic Oak Subdivision. Stay away from their Red Tag Event, especially address XXXXX Territory San Antonio Texas 78222. The home was inspected by a licensed home inspector and the roof was installed incorrectly, the bricks were laid unevenly, and the depths of the bricks were different sizes. The Sales Rep stated “Home Inspection Reports are subject to interpretation of code. “ From my last conversation with the Sales Rep, the Sales Rep still has not passed the inspection report to the Superintendent of the Republic Oak Subdivision.
Dear DR HORTON,
My greatest regret is purchasing a property from DR Horton WOODMORE MD. I purchased a home in September 2015. I moved into my home in November 2015, and less than 1 week in the home, I submitted a reported 12/11/16 per your protocol stating “Issues:
Master Bathroom door will not close and the Bottom Rail is loose. The Toilets have no pressure. Glass in shower is loose and we are concerned it will fall and hurt someone. Thank you for your help.”
Like you know DR HORTON never responded and email was ignored.
Another reported was submitted on 1/20/2016 and as a habit email was ignored. On 03/14/2016 another issue was reported but no response. I immediately called the cooperate office. There was no response. I completed my survey with all that had happened but no response.
Per the contract my home is fully covered under the warranty. My warranty walk was done and I invited an external inspector to come inspect the home again due to poor materials and my experience. I submitted the report to Dr Horton. Till date the job has not been completed. I reported the issue that my garage door was not opening .My contract stated my home is under warranty.. But DR HORTON his not addressing the issue with my other complain. I reported all this before my warrant expires and the officer from the organization placed this in his warranty report, I believe Dr Horton is fully responsible. I REGRET BUYING A PROPERTY FROM DR HORTON.
I obliged to all your terms and condition by buying a property from your organization. Please I need the poor material home you sold for me to be fixed asap. MY GARAGE DOOR HAS NOT BEEN FIXED AND OTHER WORKS THAT WAS REPORTED TO THE ORGANIZATION…. Fulfil your own terms and condition and fix my property.
I have been trying to submit my resume,to your company,I am presently living in north Carolina,I have over 30 years in the home building industry,I have been a supt,that also was in charge of my own customer service dept on every project I was ever in charge of,I would like to be a part of your customer service dept.i have won the walker award and had a 9.6 J.D.powers award for 3 years in a row,all I am asking for ,is that someone look at me resume,for consideration.but I need the address to send my resume.thank you Gerald Stabile
I am so disappointed with the purchase of my DR Hortion home I purchased in January. Started with a leak in the wall. Leak was fixed, next day still leaking l, restoration contractor on some days either came late or no show at all, wall repaired, poor caulking work by painted. All during this the DR Horton was very dismissive and emails I know this is traumatizing. He did not follow up with me at all. My emails to be and his supervisors were ignored. It was only when the superintendent who is the only reason I haven’t sold my house. contacted the customer representative. The superintendent has gone above and beyond to help me. I filled out a survey from DR Horton with scathing remarks and absolutely no response.
Recently my air conditioner was not working properly. Determined it needed a tempature expander valve and then when another worker came to replace he said unit wasn’t assembled installed correctly. He came bsck said he called the manufacturer and said it should be ok installed that way. They chose to not install correctly and said you still have time under the warranty if there is a problem. I think they are just plain lazy. So when it messes up and it’s past warranty I bear the cost. Thus is unacceptable.
I made a Facebook post about my experience tagging Northwest Florida DR Horton. Not to my surprise DR Horton has a bad reputation. I sure wish I had done my research. I will never buy nor recommend them to anyone.
You all espouse #1 Builder. It’s probably because you sell so many by throwing them up not caring about quality or customer service.
I will be reporting this to the better business bureau and any organization that can get the word our so other people don’t experience this. Most people don’t speak up but if we don’t nothing changes.
Thank you for listening.
Sorry to hear that . Did you use there Mortgage ? I’m in the process now and all I can say is WOW !! 2 1/2 months still not approved . Went with other lender
Glad i did not get approve!
My name is Sandra E. Williams and I brought a DR Horton house in 2012. The house is located in Jacksonville, FL 32218. I am a first time home buyer. Shingles on my roof are coming up. I have loose one in the front of the roof. DR Horton did not put a drain off of water on my roof. I have tried to contact DR Horton for months about this situation. I am very upset that my house is only 3 years old and I am having problems. I have had to change fuse voltage and paid to have my Air conditioner worked on in the 3 yrs. These should not be problems in a new house in the first 3 years. Mr. David Kirker with DR Horton was supposed to call me back with a good phone for DR Horton. I never received a call. I ask that your company fix the problems with my house. My phone number is 904-482-XXXXX.
I don’t know what to say but dr Horton house is horrible but e have to buy it next month , if not we have to lost 2000 $ deposit ,any way we not happy at all
We been waiting for our house for one yr already! We sign contract last Dec, 2014 and they told us our house is gonna be finish in October 2015. Now its March 2016 and house still far from over. They’re absolutely horrible and they’re so much lie.
WORST COMPANY I HAVE EVER DEALT WITH!!!
My house was scheduled to close on October 24 2015, but due to design mistakes, building delays, and HR Horton’s inability to secure the needed man power to complete the project my house is still not completed. The status updates I have been given by employees of DR Horton have never been completed, all I get is excuses as to why they did not complete the tasks they said there were going to do. Based off of the promises made by your company, I have been living in a short term lease, which here in Florida is much more expensive that normal longer leases. I have expressed multiply times that my current short term lease ends October 30th and there is no way I can extend it because they have tenants coming in for 6 months. I have no place to live and with a 5 year old, living in a Hotel until/if Horton ever gets their act together, is the most unprofessional, inhumane, vile act a person can do to another. How do you people sleep at night, shame on all of you!!!
I am not a happy!!! For six months I have requested repairs to be done on my new home. Now I am at the 12 month mark and instead of broken promises of repairs its unanswered calls and emails. All I am asking for my home to be done correct and the respect and courtesy I deserve.
Kelly Grordon
I have some that were sent to the warranty department over a year ago. I have resubmitted these issues (along with the new ones) in late January of this year. It took me three weeks of borderline beg texting the superintendent to at least answer my phone calls. When he finally did respond, he came over, said some things required repair, then left. That was about 1 1/2 weeks ago. I haven’t heard from him since. I called today, and his phone is disconnected. I must say I am EXTREMELY displeased with what was supposed to be my dream home built by America’s builder.
I’m asking for the same thing and getting no where. This is exhausting. I’m in my house since March 2017 and this is just un-believable.
I’m really upset and not pleased with DR Horton at all. We recently just purchased our house and have been lied to by the main office a ton!! DR Horton advertises landscaping, fences and sprinklers for front and back we were told they won’t do it in our area. Which was ok but now they’ve done it for all the other houses but told us no. They told our neighbors they would landscape because our house was causing their yard to flood and then told our neighbors we said we wanted to do it when we moved in. Which isn’t true.
Also our fridge was broken when we did the walk through we were told sometimes it’s because they sit for to long, that it’s our responsibility and to call the GE folks. Which mind you we hadn’t even closed yet. They didn’t clean our house very well before we moved in there was tons of dust everywhere and the windows were filthy.
I’ve called cooperate and left messages with no response!!
I have been pleased with my home EXCEPT with the heating/cooling unit. My home was built in 2009 and I purchased new in March 2010. The first year DHR Horton gives a warranty to repair anything. I emailed them several times here locally in Birmingham Alabama in regards to the AC not cooling properly and the heat not warming properly. They did have the contractor come out but basically he changed one of my vents from a curved to straight vent that blows the air and heat straight down. I asked SEVERAL times if it were possible that the unit was not the right size. The AC contractor basically said they have to go by code so the unit had to be correct. Here we are in Alabama, and just as the last four summers before..if the temp outside reaches above 88 the unit will only cool to 81 -79 degrees and that’s with it running constantly which affects my electric bill (I work for the local electric company). In the winter time we have to use heaters. Sitting home off work today in this hot house I decided to research the AC tons required for a house based on square feet. My home is over 1800 square feet yet has a 2.5 ton heat pump. For a house of my size 4 bedrooms, two baths, high ceilings the minimum ton should be 3 to 3.5 tons. I am filing a complaint with the better business bureau here in my city as well as making my issue public. DHR and their AC contractor had to know that the AC unit installed with not sized according to my homes square feet. I feel I was lied to to allow time for the warranty to expire. I would like to have the proper size unit installed in my home.
Patrice T. Green (Chapin, SC)
I too have concerns regarding a property grading & drainage issue (see my response to DR Horton below); however, I received a response today and have a tentative follow-up appointment this Friday.
It is unfortunate to receive the warranty denial reply from your Columbia, SC Office (August 14, 2020). We purchased our home with DR Horton because we thought you were a company of integrity one who cares about your customers; we now stand corrected. I have been looking online and find many complaints where DR Horton’s building standards were below par and they did not honor their work. We should have looked into this prior to buying a home built by DH Horton and will make certain to share our experience with everyone we know as well as report your practices to the better business bureau.
You referred to our water retention issue as a landscaping issue. However, all four (4) independent landscapers who gave us estimates state this was a property grading and draining issue that should have been addressed prior to building our home on the lot.
Warranty or no warranty, standing by a product making you millions of dollars (especially now during the pandemic) should be your first priority. As mentioned previously,
I will be making a formal complaint with the Better Business Bureau and the SC Contractors’ Licensing Board. I understand social media can be an effective tool as well and will be sharing my concerns on all your platforms. If you aren’t willing to stand by your product the least I can do is warn as many new and future clients of your lack of business ethics.