Cook Out restaurant was founded in 1989 in Greensboro, North Carolina by current owner Morris Reaves. The company operates a chain of burger restaurants in 10 states. Cook Out is family-owned, with Jeremy Reaves, son of founder Morris Reaves, working as CEO.
The company has 244 locations and continues to expand, opening two locations in Virginia in 2019. Cook Out serves the usual hamburgers, hot dogs, chicken sandwiches, and French fries, but uses a special North Carolina BBQ sauce.
Cook Out is not a franchise. In October 2019, the city of Greensboro was investigating a Cook Out location for possible illegal dumping when an employee was found to be washing greasy dishes and dumping the dirty wash water onto the ground near a local creek. The city notes that this particular location has been cited for similar violations in the past.
In November 2019, a North Carolina location refused service to a police officer and veteran. Both the cashier and the restaurant manager were fired by the District Manager.
One fan is insisting that Cook Out open another location in Mississippi.
The corporate office for Cook Out is still located in Greensboro, North Carolina.
Cook Out
Cook Out restaurant was founded in 1989 in Greensboro, North Carolina by current owner Morris Reaves. The company operates a chain of burger restaurants in 10 states. Cook Out is family-owned, with Jeremy Reaves, son of founder Morris Reaves, working as CEO.
The company has 244 locations and continues to expand, opening two locations in Virginia in 2019. Cook Out serves the usual hamburgers, hot dogs, chicken sandwiches, and French fries, but uses a special North Carolina BBQ sauce.
History
Cook Out is not a franchise. In October 2019, the city of Greensboro was investigating a Cook Out location for possible illegal dumping when an employee was found to be washing greasy dishes and dumping the dirty wash water onto the ground near a local creek. The city notes that this particular location has been cited for similar violations in the past.
In November 2019, a North Carolina location refused service to a police officer and veteran. Both the cashier and the restaurant manager were fired by the District Manager.
One fan is insisting that Cook Out open another location in Mississippi.
The corporate office for Cook Out is still located in Greensboro, North Carolina.
I’M NOT ASHAMED OF GOD
Today I purchased a tea at COOK OUT and was very impressed with their cup. I’m sure it’s always been like that but, I never noticed it until now. The owner is not ashamed of GOD! On the cup it has in red,
“God Bless America” and “John 3:16”.
After posting this on my FB page, I had one lady say she doesn’t eat out much but because of this she will support Cook Out.
Goldsboro, NC 27534
I was wrongful terminated on false allegations.
Please, put a Cook Out Restaurant with dine in service in the Chester, Va area. There is one in Colonial Heights, Va but it is a drive thru. We only have chicken fast food.
I was wrongly terminated on false allegations
I was wrongly terminated on false allegations
I would like to discuss video surveillance and access control solutions for new Cook Out location at 2401 Wake Forest Rd. Raleigh, NC where can we begin this conversation?
My last pay check was apparently mailed back to corporate over a month ago. I live in the same state. I still have not received my last check. I want my money or I’m getting a lawyer.
My son and I went to Cookout at 2603 Hwy 80 w. In Jackson, Ms. 39204. We ordered Nachos&Cheese & other items also.On February 11th, 2023 at 3:30pm
But what we got was a small Red bag of Doritos with shredded cheese on top of an Opened bag.
I went to the Hinesville Georgia location last night around 9 o clock last night. And first there was a long wait to place my order approximately 20 mins. No problem with that trust I understand about being shortages staff all over the nation. But at least 5 cars placed their orders in the first lane. When I started to order I could already tell that the worker had an attitude. So I started placing my order, she kept rushing me and cutting me of while I was ordering. The final straw was when it turns out that I ordered three of the same items but just different in many ways. The cashier rudely said to me “If you knew that you was getting three of the same things why didn’t you just say that at the beginning”. I didn’t know that we were all getting the same thing also why can’t I be free to order whatever I want without the attitude and smart comments. I didn’t choose her job for her nor was I rude or disrespectful towards her or any staff members. Professionalism is a key part of an organization. So I drove off not wanting anything upset about how rude she was. I asked her for her name but she didn’t reply. To narrow it down i was in the 2nd lane around 9 pm on the last night Oct. 5th 2022.
Managst af South Tryon store in charlotte watched as an employee leaned through drivethrough window, cussed me out and sout in my face on 5/21/2022. Manager let him.manager is scared of employees and lets them spit customers much less in a kitchen.. He saw it and never reorinbaded him or jicked him of the jo. It took a cop to go in and get the employee. I will be reaching out the the Dostroct Manager and Corporate. Have case # and the works.
Trash restaurant. Interested to know how they are as successful as they are and how there are so many locations. Everything sucks except the price.
I worked for cookout in Greenwood South Carolina and I never reserve my last paycheck
Over the weekend a 22 year old cookout employee at the Mebane location died in the parking lot. From my understanding he took a pill that was a fake oxycodone, unknowingly consuming a deadly amount of fentanyl. Your manager saw him knodding at work, barely able to stand. Instead of calling the police, an ambulance or a family member she sent him home. He could have caused an accident, at best. But he instead died in his car. The manager then instructed employees not to check on him for several hours. She needs to be FIRED. She should really face criminal charges and his family should sue cookout. At the least there needs to be some training how to appropriately handle it his situation. It’s a shame we even have to prepare people for this, but here we are in sad times. There is no reason why this 22 year old kid is dead, could totally been given a chance to learn from this by losing his job and risking his life, instead he is DEAD and the manager at cookout is a major contributing factor. FIRE HER
I have a MAJOR problem with your location located at 1404 GA-20, McDonough, GA 30253!!! I have been to this restaurant numerous times and every single time, something in my order is wrong.. literally no less than 15 times this year alone. Today, about 10 minutes ago, I placed an order for 5 trays. 3 out of the 5 trays were wrong. I went inside to address the issue and dealt with the most arrogant, obnoxious, rude, unprofessional manager that I have ever encountered. So bad to the point that I told her to REFUND MY ORDER because I did not feel comfortable with her making my food, nor do I feel comfortable going to this Cookout location ever again as long as she is working there. Understand that I am FUMING right now!!!!! She told me that her name was Diamond and that she does not have a GM and that she answers directly to corporate. Then to add insult to injury, she tried to make me go back outside to get the other two trays that were done correctly before she did the refund. She eventually processed the refund and with a very sly attitude said “there’s your refund and you can have the other two trays for free since you don’t wanna bring them in,” as she turned her back to me and walked away! I explained to her from the beginning why it is important to get my order as well as the orders of other customers correct. We have a friend that is allergic to onions that comes to this location as well. When we tell them what we want on our hamburgers, if there are a few things that we are asking for, it is always rang up as “everything”. If this happens with her, SHE WILL DIE. My mother-in-law that I was ordering for requested no ketchup and added tomatoes. It was marked as everything and ketchup was out on the burger. Well she is diabetic and cannot do ketchup on her burger! We also told them only ketchup, Mayo, and cheese on my daughters burger and they put mustard and lettuce on her burger. On my sons burger we asked for mustard, bacon, and pickles and they added ketchup, which he hates. I say again. This happens EVERY TIME. I want to be contacted by the regional manager or the CEO for someone to let me know exactly how this will be resolved.
On June 30, 2021 I drove to Cook Out to order me some food. Everything seem to be fine the Cheeseburger, Quesa, and Coke. I also ordered some onion rings to go with my food. To my surprise I found out that I only got four small onion rings. I thought some fell out then the lady told me I only get four. Not this isn’t any business this is a rip off. I normally don’t complain but this was ridiculous. But you still had the nerves to charge $7.62. This is crazy and I will never get anything from Cook Out again. I could of have gotten better service than this.
David Williams
Cookout in Mebane NC on Mebane Oaks road has an employee that was very rude. She Dropped my money when basically throwing my change at me and then rolled her eyes and walked off. I had to get out of my car in the drive thru to pick my money up. Another time visiting that cookout the same woman was heard using bad language at the window talking to others inside of the building. Told manager but manager didn’t act concerned. He acted as if he was in a hurry. This place is very unprofessional. I will not visit this cookout again and will let friends and family know how this place is. I have been in customer service for over 25 years and this is not the way we treat our customers.
6/1/21 I called the phone number listed online for the local Cook Out in Martin, TN. I asked to speak to the manager and spoke to Lauren. I thanked her for taking the time to speak to me regarding a donation request for our county Library’s Summer Reading Program. She said it would have to be submitted to the corporate office and I should address it online to comments@ cookout.com. I am unable to find a section to request donations. I did see the “Customer Satisfaction”, “Review” and even “Complaint” areas but no “Donation Request” option. Could someone please assist me.
Thank you,
Karen Gertsch
Assistant Librarian
Ned R. McWherter Weakley County Library
341 Linden St.
Dresden, TN 38225
Ph. (731)364-2678/FAX (731)3642599
Very disappointed on the Laurinburg NC cookout. The food was burnt and the manager said we burnt the food. He also didn’t want to fix another. They just lost four customers.
yes I’m not sure if I got the rite place or not I’m just so upset rite now bc of how I was done and God knowing how much and how bad I needed my hours well this past Friday I was working and something in the back of my head and told me to feel in my back pocket to see if my ciggs was still there and they wasn’t so I ask if I can back trace my steps plus we wasn’t busy so I did 3 times and no ciggs so I said who ever pick them up the ciggs was on me and then that’s when my boss robbie walks up and said look nobody here smokes ciggs nobody and that was a lie bc one of the boys there just asked me for a cuff two days ago but I didn’t say nothing I just said really robbie and started to walk away and get back to doing my work and he pulled my arm and said hey take 30 mints and go find. what ever it is that u have lost bc nobody has took your shit and I went to my car and went all the way to my husband’s job in cowpens to get money and then came back I went 7 mints over my time line so anyways I went to back door and nobody came to it and the n I went to side door and there stood brent at drive threw and he started to walk over but ribbie walked up and he just looked at me and then looked at the clock he did it about 7 times and he never walked over to let me in even the customer that was in there car fixing to go threw drive threw said that was bs and it made me really mad so after5 to ten mints I left and as I was pulling around to leave bret was handing someone food I said that was bs and they know it but they are saying the didn’t c me but seen the line of cars robbie looked me dead in my eyes .. I’m telling u this bc it’s not fare what so ever if they didn’t want me there they didn’t have to go about it this way and humiliate me and make me out to be a liar because I’m not I am a good person that does not lie all I was doing is trying to work and make a living I’m so far behind on my bills that I would not do anything to jeopardize jeopardize my job.. I was there and they know that I was there they let me dead in my eyes and why they are lying on me I could not tell you but something needs to be done about it and it’s the one in Spartanburg Hillcrest South Carolina and my name is tirista belue and they crapped me on my check they only started me out the boss that hired me told me tone it started me out at 11:50 an hour well my first two checks that I got was only 10.50 an hour so Tom went in last week and fixed it but it still owe me two checks with 1150 an hour and not 10.50 an hour one of my checks is 17 hours that you owe me for $75 for every hour and I don’t know about the second one yet. and I am a damn good worker I always work when I’m at work I work I’m there y’all pay me to be there to work to do something not just to sit on my tail and not do nothing not the gossip not to make friends I’m there to work to make my paycheck and you can ask anybody that works there how good I work and how much I worked I was always asking what do I need to do what do you want me to do what do I need to do you never send me be still but most of the people that works there as it is most of them teenagers don’t want to do nothing I just feel that I got done very very wrong and I don’t think it’s fair and I don’t think it’s right but right now I’m sitting in my car because I can’t go home because I’m supposed to be at work and if I go home they going to know that I’m not working and I’m going to get kicked out of my home when I haven’t even done nothing wrong I went back to work that night they’re saying I didn’t and I even got it on my Google maps where it shows that I went back to work that night they let me dead in my eyes and that’s not right and the boss that sent me home is named Robbie and the big boss I can’t get to answer his phone and I’ve done text and text and text him I just don’t think it’s right at all that keeps saying why didn’t you call why didn’t you call why why would I call when I’m standing there at the door and you look at me dead in my eyes and looking at the clock looking at me I thought that he wouldn’t let me back in the door because I was 7 minutes over my time limit come on I was so pissed I could not call if I would have called I would have got fired because of my mouth because I would have told him off why should I have to call when you sitting there looking me dead in my face it won’t let me in. I mean come on if you didn’t want me working there you could have went about it a different way not this way not humiliation. and what gets me they want to send me home over something like this when all because I wouldn’t sign a paper so where he where he wrote me up why am I going to sign a paper where you wrote me up when I came back and you let me dead in my face why I am not going to sign the paper like that I’m not going to do it I’m not signing a paper when I did come back to work when I’m telling the damn truth and he knows it but yet you have people don’t even call in that lays out and don’t even call in and they don’t say nothing to them but yet they want to do me like this no
Get Robbie…. ????
Damn…. Take a fricking breath….. People are being slaughtered in Ukraine and this is your concern… It shows, sadly, how fricking shallow, ignorant and selfish at once….. and cry about cigarettes! You kost yoir smokes and tbat guy lost his whole family right ib front of him… Do you see how uncaring, shallow and ignorant….not that you sound that way… Yoy are that way. I pray you don’t procreate (have kids) because they dont deserve parents lkme you… Shame shame shame
Cookout in Elizabethton, TN. Been there twice since opening. First time disappointed in food quality. Regular burger. Thin about 2 oz. and over cooked. Second time today 7/27. Disappointed again. Huge burger. No difference in size and still over cooked and thin. Gave them a 1 star and that was for friendly staff. Will I go back? No thanks.
Last wk my husband & I went thru the drive-thru at the location off Wendover Ave in Greensboro, NC. I noticed when we were 2nd in line to get our food that the worker hanging out the window talking to the car in front of us did not have on a mask. When we pulled up to the window I saw 4 workers with only one wearing a mask correctly. Girl giving food did not have on a mask at all, 2 young men had on a mask but it was pulled down below their chins and one young black woman was wearing her mask correctly. I asked if the cooks were wearing mask? The young white woman wearing no mask at all told me it was a 100 degrees where the food was being cooked & the Health Dept had told them it was up to them if they wanted to wear a mask or not. The surprise must have been very evident on my face because the young woman wearing no mask at all told us that we should eat at home if we were bothered by cooks & servers not wearing mask. I told her I would NOT eat at a Cook Out again as yes this did bother me along with her rude attitude. My husband & I both had the corona virus in April & spent time in the hospital, I spent 8 days in the ICU where I almost died so I am very careful about not wanting to contract this virus again. If this food establishment is so cavalier about safety during a pandemic that is killing people I do not trust them to prepare my food. We have picked up food at other restaurants where the workers are all wearing mask. I am a 64 year old middle class white woman that will not spend my money at any Cook Out again. VERY DISAPPOINTED!
Wen are you going to open in side dinner
We have been very very happy with the cookout restaurant that recently opened in Tifton Georgia,
My concern and thoughts are regarding the cookout restaurant in Cordele Georgia. Passing through on February 22 I stopped for lunch. My. order was very standard, a burger, chili fries and a soft drink, $7.42.
The order #1028 was taken by Hailey in the drive up lane.
The food served was extremely sub standard based on other locations. The chili tasted like it had been scraped from the bottom of a pot with no plastic fork or spoon. The burger was burnt, it tasted like it came with grill scrapings.
I’m not sure if this is a franchise or a company store but it has the name CookOut in front.
Just my thoughts