Conn’s began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.
In 1937, the company began selling gas ranges and refrigerators.
In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.
In 1959, a second store was opened on 11th Street.
In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.
In 1966, C.W. Conn Jr. took over as company president and CEO. The company operated 4 stores at this time.
The company expanded under his leadership and eventually went public on the NASDAQ in 2003 under the ticker symbol CONN. In 2019, the company had $1.544 billion in revenue.
Today, the company has 161 retail locations that sell electronics, furniture, and appliances.
While profits have been lower for Conn’s due to the coronavirus, the stock has soared in November 2020.
Conn’s maintain’s a corporate office in The Woodlands, Texas.
Conn’s began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.
In 1937, the company began selling gas ranges and refrigerators.
History
In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.
In 1959, a second store was opened on 11th Street.
In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.
In 1966, C.W. Conn Jr. took over as company president and CEO. The company operated 4 stores at this time.
The company expanded under his leadership and eventually went public on the NASDAQ in 2003 under the ticker symbol CONN. In 2019, the company had $1.544 billion in revenue.
Today, the company has 161 retail locations that sell electronics, furniture, and appliances.
While profits have been lower for Conn’s due to the coronavirus, the stock has soared in November 2020.
Conn’s maintain’s a corporate office in The Woodlands, Texas.
I AM HAVING THE WORST EXPERIENCE WITH YOU CONNS! NO MANAGER OR SUPERVISOR WILL HELP! I WILL BE LEAVING A GOOGLE REVIEW, BBB, AND ANY OTHER PLATFORM YOU GUY USE TO PROMOTE CONNS, TO LET PEOPLE KNOW OUR EXPERIENCE! VERY POOR CUSTOMER SERVICE! CUSTOMERS SHOULDN’T FEEL LIKE THEY GOT CONN! ON 10/08/2021 WE VISITED CONNS, NEVER HEARD OF THEM DIDN’T KNOW WHAT THEY WERE ABOUT SO BEFORE ANY MAJOR BIG PURCHASE I’M GOING TO INVEST IN I LIKE TO DO RESEARCH, BEING THAT THERE NEW TO FLORIDA, WENT IN CHECK IT OUT 10/08/2021 AND ON 10/9/2021 WE GO TO VISIT THIS TIME TO TALK TO AN ASSOCIATE TO LEARN MORE ABOUT THERE FINANCE PROGRAM. 10/10/2021 WE SIGN UP FOR THE FINANCE PROGRAM AND MADE A PURCHASE OF A WASHER AND DRYER TO HAVE IT DELIVERED ON 10/12/2021 BETWEEN 10:30AM – 1:30PM OK NO PROBLEM. FOR $1680.64 34 MONTHS, MONTHLY PAYMENT $82.81. OK. CONTRACT MADE. ON 10/11/2021 WE HAD GOTTEN AND EMAIL AND TEXT MSG THAT OUR ORDER WAS PLACED AND READY FOR DELIVERY NEXT DAY BETWEEN THE ABOVE LISTED TIME FRAME. ON 10/12/2021 WE WERE VERY EXCITED WE COULDN’T WAIT TO FINALLY GET OUR REALLY NICE MATCHING LAUNDRY SET. SO WE WAITED FOR THE TIME FRAME 10:30AM – 1:30PM AND WAITED TO 2:30PM WE THOUGHT MAYBE THEY WERE RUNNING LATE/BEHIND WAITED TO 3:30PM THEN WE CALLED. WHEN WE CALLED WE FOUND OUT OUR ORDER WAS CANCELED!!!! BY WHO? NO ONE IN EITHER DEPARTMENT CAN TELL US WHO WAS THE ONE THAT CANCELED IT! NOT ONLY THAT THE ASSOCIATE THAT PLACE THE ORDER PUT IN THAT WE WANTED 2 WASHERS. NOT A WASHER AND DRYER. SO WE CALLED THE STORE TO FIND OUT WHAT HAPPENS? THEY BASICALLY HAVE TOLD US WE NEEDED TO COME BACK IN TO SIGN A NEW CONTRACT AND THAT THEY WERE SORRY FOR THE MIX UP OF 2 WASHERS/ AND THE CONTRACT BEING CANCELLED THEY DIDN’T KNOW WHAT HAPPEN. 10/12/2021 6:30PM WE RETURN 4TH TIME, AND WE TALK WITH THE MANAGER. THE MANAGER SAID FOR THE INCONVENIENCE WE WILL TAKE AN ADDITIONAL $100.00 OFF , OK SO WE SIGN THE NEW CONTRACT AND THEY DIDNT PUT IN ANY OF THE “PROMOS” OR WHAT THEY SAID THEY WERE GOING TO DO! “NEW CONTRACT” $1855.14 34 MONTHS WITH MONTHLY PAYMENT OF 91.08 HOW DID WE END UP PAYING MORE? FOR SOMETHING THAT WAS NOT OUR FAULT TO BEGIN WITH, AND YES I HAVE DOCUMENTATION TO PROVE IT
PREDATORY! Do not recommend. Conns employee Donna left one of my needed items off my contract. I don’t understand how this happened because she included the item after we toured the store for almost an hour. when we finally got to the contract, she listed ALL of the items verbally as she read off a screen. They made sure to include hdmi cords for $125, but tell me I have to sign for more money to include the missing item. ? And then when I called to inquire about my needed, MISSING item, the manager, Maria or Marcia or Marlana (you know who you are) told me I was having BUYERS REMORSE Over hdmi cords?! ? they’re horrible!
One would think that with Conn’s being a big corporation, one would receive better treatment as far as customer service. We have been customers with Conn’s for over 5 years now, give or take. I have exhausted my measures in trying to get someone in corporate to help with our situation. I can’t seem to ever get a straight answer from customer service, managers at stores, call centers and even corporate. This is my final attempt to get someone in corporate to assist us with this matter. I sent our laptop to get repaired and it came back ok for three days then it has not worked since. It’s been well over 6 months now. We’ve called and no one seems to care, but as soon as you get behind on a payment Conn’s is quick to blow up your telephones. You can make arrangements and still that doesn’t fix the flood calls. The call center seems to be ran by incompetent representatives, as well as the so call manager/supervisors. We have continuously paid off our accounts and dealt with their incompetence, but I’m at my last ends with this company. I thank Conn’s for the chance to re-establish our credit but this will be our last account to pay off and will no longer be using their services. I will not refer anyone or friends to this company. I would gladly re-post another review, only if I can get someone from corporate to get involved with my account.
I have been having a terrible experience with Conns and cannot get corporate to get involved, are they hinding?
Customer service is VERY RUDE
I found that Customer Service are friendly overall since I have probably talked to over 30 over them by now. Unfortunately, it seems that not one of them has been trained adequately, don’t have enough management to support them, and simply don’t seem to care. I got delivered a LEMON washing machine and paid cash for it which I can’t get back. I might have to hire a lawyer! UGH!!
I too am having the most terrible relationship with Conn I have ever had with a business of this type. I am going to Corporate now and hope I intend to be heard.
IT is CLEAR CONN will hire knowledgeable trained people to get their money, but when it comes to Customer Service, I have never in my life experienced such untrained, unskilled customer service people who have no supervisory/management to back them up. The are trained to put you on hold for a certain amount of time, and transfer you to as many people as you will allow on 1 phone call dial. They lie and mislead you, and will do anything to shut you up for another day.
GUESS WHAT!! CONN owes me $856 for a defective SAMSUNG machine and do you think I can get ahold of anybody to get my CASH BACK!! NO!!!!!!!!! I intend to do everything in my power to inflict the pain they have on me. P.S. I purchased this washing machine because my husband needed open heart surgery and needed a better machine. BIG MISTAKE WITH CONN! I got a BIG FAT LEMON and they GOT MY MONEY. Going to the top.
Conns delivered us a broken couch, and they sent someone to inspect it, and he said furniture gets broken all the time, and they owe us a new couch that isn’t broken. Then the manager called and said their insurance doesn’t cover furniture that’s broken by the delivery drivers. We paid a delivery fee of 200.00. What kind of fly by night corporation is this? We will be turning you into the BBB and contacting our attorney.
This is my 3rd attempt to contact someone at corporate. After reading all the negative reviews it should be no surprise to me that I’ve gotten nothing resolved from my original issue. Still waiting on pedestals for my washer and dryer I purchased.
On January 9, 2020 My new LG washer, dryer, range and (2 pedestals that were the wrong size) were delivered by the first set of delivery guys. I did not sign for pedestals and they loaded them back on truck. All was installed and we left for karate practice. Upon our arrival home about an hour later, as we entered our home, we could smell the strong odor of natural gas, it had filled our home while we were away and caused me to become nauseous. This could’ve caused an explosion and killed my 3 children and myself. The delivery guys seemed exhausted and still had several stops, which is why I believe extra precaution was not given to check my range for gas leaks. I panicked and called Conns warehouse to see if the guys could come back and check it, hoping they weren’t too far away. They advised me to contact gas company which I did immediately. Atmos Energy gave me instructions and came about 45 minutes later to shut gas off. Atmos Energy technician stated it was the regulator leaking the gas, he sprayed something on it, and I recorded the gas/bubbles coming out.
January 10, 2020 The following day two delivery guys showed up to see if gas issue had been taken care of. I asked if they could reconnect my old range, because I needed to use range for my family. They stated they could not and had no work order to do so. I went without a range for 5 days due to this gas leak. I also spoke with Eddie and explained that the pedestals he sold me did not fit the washer/dryer. He stated that I had to come back to the store in Mesquite so he could redo the order and enter the correct serial/order number for pedestals. I was very ill that day and could hardly speak, not to mention that it was bitterly cold and raining. So, I drove to the store like he had asked me to do.
On Jan. 13, 2020 I spoke with Jeremy who called himself a manager at the Dallas warehouse, after hearing about my issue with the defective gas range Jeremy began to apologize over and over and said he would see to it personally that he would take care of everything and then offered me $200. off a new gas range. I told him NO and that I just wanted the correct size pedestals. I have also spoke with several associates including Beatrice, Matthew, Jessica, Nicholas and Manager Anna at the Mesquite store.
On Jan 14, 2020 Curtis was sent to remove the defective new range out of my kitchen into my garage and reconnected my old range. Curtis was very courteous and apologized for my inconvenience.
On Jan. 17, 2020 I spoke with Eddie he still had not ordered my pedestals.
On Feb 1, 2020 My husband called to speak with Anna at Conn’s in Mesquite, and he was very frustrated with all the runaround I had been given, Anna hung up on him and deliberately would not get back on the phone. We spoke with another compassionate salesman that kept putting us on hold
and we waited for 30 minutes on the phone, to see if she would speak with us to resolve our issue.
On Feb 11. 2020 I received a phone call at 10:30am from Melva at the Dallas warehouse asking if I still wanted the new range delivered? Unbelievable! I explained that I ONLY WANTED MY PEDESTALS! She had no order for pedestals, so I asked if there were any in stock now. Melva presided to tell me that a shipment had come in on Feb. 1st and there were 40 in stock, then she stated she would make arrangement for defective range to be picked up. The same day, I called Conn’s and spoke with Eddie again, he was oblivious to anything going on, he still had not ordered correct pedestals. I explained to him how horrible his customer service skills were and how irresponsible and unprofessional to not get back with me, especially when there’s been several issues. Eddie stated he would fix it and call me back, as of today 2/21 I have not heard back.
Feb. 12, 2020 After five delivery/service calls to my home a man named Curtis came to pick up the defective range that sat in my garage for over a month. And just apologized again.
On Feb. 13, 2020 Jessica from the warehouse called and said old pedestals were still on invoice and NO new pedestals had been ordered. She stated she could not get a hold of any managers at the Mesquite store and had sent an email to them and to regional office. I received one call back from corporate a couple of weeks ago, girl had no clue as to my issue, she said all she had was my phone number as a call back in her box. She didn’t really seem to care about my issue and still nothing has been resolved. I have owned several businesses all dealing with customer service and we would handle issues immediately. This information is only what I’ve notated, I’m sure I’ve forgotten some.
I cannot comprehend how Conn’s has managed to stay in business this long with the incredible amount of ill-suited people working for them. I hope someone takes the time to read this and handle it in a professional manner, because I am tired of repeating myself and getting nada. Due to this experience I am doubtful this will be handled professionally. I also need to be sent any and all paperwork that I have not seen yet that is associated with my purchase for my attorney.
So Frustrated
I would not recommend Conn’s to anyone. I bout a Couch and Love seat with recliners on both 3days ago. Paid after taxes over 3000. They delivered it the next day one of the recliners did not work the delivery guy told my daughter the reason it does not work is it is new and all the oil is on the other recliner but over time will work it’s way to the broken one and it will star working. I called the store I bought it from on rainbow in Las Vegas and the manager said they will deliver a new one the next day and pick up the broken one. The appointment was set for 1:15 to 4:15 but called me around 10:30 saying they are running ahead of schedule luckily my daughter was home. They did not bring the new one but instead tried to fix the broken one but said the cable was either to short or to weak for it to work. They took the broken one back and the reason we bought these is because we had family coming over and needed enough places to sit. I called the manager and he said that as long as the order was put in by 6 pm I will have a new one the next day out of phoenix. I called back today and now they are telling me it takes up to 72 hours to expedite the Oder and then about a week to get the new one. The manager at the rainbow store I talked to to complain would not listen to what I had to say and then writhed with me that no one told me it would be here today and I told him exactly what the other manger told me. I ask him to speak to someone above him and he said all he could do was give me customer service which I called and no help at all. I wish I would have read all the terrible reviews because I would not have bought anything from them. I have had the couch for 3 days and barely sit on it because I am afraid it will break. I am stuck with 3000 worth of furniture because they will not take it back. I am going to make sure I tell everyone I see about my experience and tell them if they need anything for their house don’t go to conns.
Good day to whom it may concern I’ll be canceling my order/ refrigerator I recently purchase but have not receive due to be damage 3 times upon dlv. as I requested it to be inbox upon arrival. Due to having family over for the holidays I only purchased it to have more space for family food being brought from out of town family, I’m a repeated customer and this is not the only time this has happen to me so I’m very upset and disappointed in CONNS service I’m hopping someone can get this resolve and bring my fridge inbox and before the holidays or I’ll be canceling it tomorrow thanks for your time.
My account was PAID IN FULL February 2019 and Conn’s sent me an email with a Paid in Full receipt. Yet I am being hounded up to 12 times a day via phone and email to pay an amount that would actually DOUBLE my original contract. I have told them time and time again that I am paid only to be threatened today with my account being written off and reported to the credit agencies. And all this after it took over 3 months to get a warranty replacement on my broken couch. They actually at one point told me that they would not honor the warranty. Cooler heads finally prevailed and I did get the couch replaced but it should never have happened the way it did. I have had enough and have sent this info to the reporting agencies. Avoid this company!
I have had the same problem with Conns. Perfect company name by the way, a total CON JOB!
I paid off my account in 2018 and then they came back a few months later saying it wasn’t paid off and threatening me if I didn’t pay them. After getting nowhere with the company, I finally agreed to monthly payments so they would just leave me alone. Last month I called and confirmed that they account is paid off AGAIN. Yesterday they took another payment from my bank!
If anyone knows how to contact the CEO or Board of Directors, please let me know.
Terrible, Terrible company!!!
what did you do to get a replaced couch
I bought a dishwasher from Conns in March. In total I’ve been able to wash maybe 10 loads in it – it’s now October. I’ve lost count how many times the repairman has come out – at one point he came out and “fixed it” – an hour later it stopped working. I work a very restrictive schedule – I’ve explained this to them. They have promised me – then refused to honor for an appointment after 2pm. A week ago I had an appointment – no one called to tell me what time they would be there. I called Conns and they said the repairman was 15 minutes away – I work an hour from home. Then they moved to the appointment to Saturday – NO ONE CALLED AGAIN – then I was told the serviceman was running late – then I was told he was out of town. I’ve been dropped on hold for 30 minutes at a stretch. I’ve been told that despite my pleas they will not exchange the unit. I’ve been lied to – I’ve got chat transcripts showing that the service man ‘just didn’t call”. The dishwasher has been sitting with waste water in it for a month now. It STINKS. IT’S FOUL. I have another appointment schedule for this Saturday – and I have no hope that they will show. I’ve told them that if it happens again I’m taking the dishwasher back to the store and dropping it at the front door. They don’t care – I’ve spent 1000’s of dollars at their stores – NEVER, EVER AGAIN.
I need some immediate attention this matter ha scaused me some mental issues.
3164vic@ sbcglobal.net
I just got off the phone with Jonathan(Mgr-LOL)@store #162 in Lubbock Texas 79407.
I have purchased a few items from Conn’s over the years. On Tuesday Sept.10th, 2019, I purchased a mattress to be delivered on Wednesday… DIDN’T HAPPEN… called the store & got a boat load of crap ?! Story goes on & on & on(Absolutely No Customer
Service! Where do y’all find this lying & incompetent sales mgr’s? Nevertheless, Rescheduled for Friday13th(today) for 1st delivery… coming up on Lunch, I called the store only to hear some lame freaking lies, excuses after excuses. NO MATTRESS AVAILABLE BECAUSE IT DIDN’T GET ON THE TRUCK FROM EL PASO TEXAS, but for sure we will deliver it to you on Saturday the 14th. I’m so disappointed with the level of customer service provided from store #162 provided. My suggestion on fixing this issue and to make sure no one else has to deal with my anxiety, I would encourage to give everyone involved their PINK SLIPS & send them looking for something else that won’t require Great Customer Service!
P.S. CAN SOMEONE CALL STORE #162 & CONFIRM THAT MY DELIVERY WILL BE MADE ON SATURDAY SEPTEMBER THE 14th,2019!
IF ANY QUESTIONS,PLEASE CALL ME @ 1-806-535-XXXX
We bought a window air conditioner a year ago it has been not working for two month i called as soon as issues started first they couldnt find a service person then they found one i called he dont work on window units so it started over they then two weeks later found someone sent out two young kids in a normal car with normal every day clothes on to say it would need a new part well they ordered it and it will be two weeks before they come put it in i had to go buy another one that i cant afford i live in Texas and it is hot andbi have a special needs child that can not get over heated we are on ssi and i want some kid of reimbursement for buying a new unit i didnt go there conns because the 799. Plus the extra warranty is doing me no damn good on my porch … if nothing else i will contact my lawyer but i dont wanna have to do that so im reaching out to u mr miller to help make this right…. also gunna look into contacting the bbb if you all cant help in some way..this is so not fair to my family …..
Bought 2 rocker recliners 2 weeks ago. Because I move the chairs, the back on one of them broke and this junk furniture was not covered by manufacturer coverage, which no body told me. Now I will have to throw out the chair and still be minus a chair.
Mr. Miller, help me. I am retired living on a fixed income raising a granddaughter.
My heart is broken that your company doesn’t care about their customers. I do not plan on buying anything again from Conn’s
Mr. Miller I have no choice but to reach out to you for help. My Mother who is 82 years old and is handicapped has been giving the run around. In Feb. 2019 my mother paid $200.00 plus dollars to have her ice maker fixed. The ice maker is still not working correctly. The Ice maker continues to freeze up and I’m at least every two weeks going over to her house to defrost the ice maker. My mother and myself have been calling the service department to have a service tech come back out and repair this ice maker correctly, but they want to charge her to come back out. The Service department continues to say that this is not under warranty and I know that because she paid for it to be repaired and it is not repaired. I know Conn’s cannot be that desperate to take money from an 82 year old handicapped lady who lives in San Antonio with the temperature for the last couple of weeks in the 100’s and have no means of having a cold drink. My mother had to go to the store and purchase a ice chest and ice for her needs because I was out of town. She has to use a walker to get around can you imagine this being your Mother going to the store in the 100 degree weather and having to use a walker to go purchase ice and an ice chest. Lets make this right and get this ice maker repaired.
My husband and I began with the opening of individual accounts with your company. We have truly valued our experiences from the in store customer service in Jackson, Mississippi which were excellent. We as consumers are encouraged to select the best companies that fit our budgets and are worthy of valuing customers. During the first week when the furniture was brought into our home, the sofa bed was broken. The delivery guys noticed while setting up and decided to return it. They brought it back prior to it being broken stating that repairs were complete. The next following week the sofa was still broken. We invited family over for dinner when my brother had taken a seat and the entire sofa fell through. Imagine the embarrassment we felt. My husband generously completed the repair out of pocket himself.
The next event occurred after several months with making payments. It was explained to the both of us that we could make payments online on our account. For a couple of months I attempted to make the online payments and contacted the customer service online and gave them details of the issues that we were having to make payments. The online services were not working well because our contact information were incorrect. Well I proceeded to make the corrections every time I called. When I spoke to a customer service rep. I had to explain and I did and made payment as intended.
(It is extremely difficult to make payments over the phone because I myself works 8am to 5pm with six children that keep us extremely busy. This is why I requested the online payment information.)
It was explained to us that we entered into a 12 month same as cash plan. The details were not explained thoroughly. When we called in December 2018 to get a payoff. The customer service agent explained that we could not get the payoff for the same as cash for 12 months because there were late payments on the accounts. I called and called and informed several agents about having trouble making payments because the phone numbers and my birth date were incorrect, in which I corrected every time I talked with someone.
Along with my husband and I being held accountable for attempting to make payments correctly and on time. The dryer, the sofa bed, and refrigerator were all needing repairs where my husband were making them himself. In place of creating more hassles.
Which brings me to this last incident. Where I made a payment on this account over the phone with a live representative. On the next morning, I received another call from another agent who verifies that the payments were received the day before but had no idea what happened to the payment. Also, I updated that current information again, phone number, birthdate, etc… again.
It is unfair, that my husband and I must endure such careless business. We are very unhappy with the billing process along with giving out our personal information over the phone and with our personal account information for someone to say they have no idea where the payment was.
I have truly had enough. It is because my husband and I have spent well over the monies that were expected in this account. We would like to resolve this issue ASAP.
With all the faulty practices going on in businesses. What level of management would I need to proceed with some actions being taken moving forward before seeking legal counsel?
This is truly unfair and we have spent too much money with this company to deserve such awful services.
6/20/2019
our ordeal with conns is 10/29/18 tech came out to look at sound bar i was at work he hit on my wife and she made him leave we complaned to conns and they told us that that tech raymond thompson was fired
we had 2 portable ac added to out accoung in april and now one of them float switch went bac water got under our floor and is bucking it up so i turned in a svc ticket for again soundbar and damage to floor because the float switch didnt work and shut ac off water went in behind unit we didnt see,so svc was set for today on soundbar wife was asleep when he came he did his thing and asked me what happen with the other tech that came out in oct i told him i couldnt talk about it,he kept fishing for info about it and what i was doing about it,still didnt inform him of anything,so i thanked him for his job and after he was out my door and as he wasgetting in his vechiel wife got up due to talking and looked out the door and said OMFG thats the same guy,why would conns knowingly send the same guy out that i have lodged a complant about .when s the svc dept that had record about,thats just not right,2 the portable ac friedrich 11600 btu was a floor modle so we bought it wasnt told it was discontiuned model.but we bought it and another one as well when it bad svc dept told up they they didnt have anymore that we would have to come in and add money to get another one and the 100.00 we paid toward warranty is lost and the finance charges would stay on our account plus if we got another one add finance charges would be added,i was out raged not to mention I talked to coust service..not to mention the damage to my flooring from water,getting runnaround from conns about that as well,conns im going to get an attorney to file aginest your co for sexual misconduct from an employee that you sent back to my house knowing that Raymond Thompson wes the one you sent before as well as damages to my floor….all this could have been avoided if your co would have just let me talk to a YES man that could do things to make this go away…………. but no so now trust me its going to cost you more now, slammerjw43@ gmail.com
Good Morning Mr Miller
I am writing you because I have been disputing my account ending in 5171 with a monthly payment of $262.50 for months and no one is listening to me as the customer. This past experience with Conn’s has been the worst and the customer service deserves a “0”.
The problem is I bought a 86’ television, paid for installation, home theater kit, sound bar and amplifier. The first problem is I could never get the installation done because the company you use would not honor Conn’s request. I have been asking for a refund since last year. I was told this month that I had received a refund but I couldn’t have proof. I have been requesting proof since last year. If I received a refund then my bill should have went down and interest adjusted. That has never happened and no one all the way up to the Corporate office is willing to fixed the problem.
The second problem is the salesman had me to buy equipment that I didn’t need. He told me I had to have the home theater kit, sound bar and amplifier for the television to work. He lied to me just to make a sale. I have had several conversations with him, his management team, and your corporate office but no one cares about the customer just the bottom line. The salesman told me he would correct the problem but was so busy he never did. Now I know how he gets so many sales bonuses. I have tried to exchange this equipment that is brand new and still in the box but no one wants to hear it. Now all of this new equipment is just sitting in the box in my closet. That’s a lot of money I’m losing. I had to go out and hire a company to install the television who told me that I don’t need any of the equipment that was sold to me. This should have been corrected last year when I started complaining about this. It should never have had to be elevated to the CEO of Conn’s because of poor customer service and sales greed.
I have had several accounts with your company that I paid off. But from this day forward because of all the treatment, I will not be spending my money with Conn’s and will be screaming from the mountaintop about my experience and sales greed dealings with Conn’s.
My contact information is:
Cynthia Jarvis
Cedar Hill, Texas 75104
972-896-XXXX
December 6th, 2019i had received an e-mail stating, if i bought the latest Samsung QLED tv, I would revive a conns gift card up to $350. Because the value of the tv, the conns gift card was $110. I was told two lies, #1 I could use the card anywhere, #2 and I could use it on anything. so after receiving the gift card i tryed to buy groceries and some gas. The card was declined. After going back to the conns store where i had gotten the tv, I was told I only could use the gift card in side the store only. I tryed to use the gift card on a payment towards the tv I had gotten, yet again I was lied to or better yet misled big time by conns, .At no point did it stated in the e-mail nor on anything else inside the conns store stating anything but you could get a conns gift card up to $350 depending the value of the tv you get. to me that’s very wrong taking advantage of a disabled person like myself. Till conns get’s there act together and fix this problem, I will NEVER AGAIN BUY ANYTHING FROM THAT COMPANY. Customer’s satisfaction should always be on the top of any company trying to sell there thing’s.
teachme7503@ sbcglobal.net
Bad service, spoke with a Gladis the manager regarding my refrigerator that hasn’t been repaired. Conn’s has been servicing my fridge since January 22, 2019, 7 work orders and my fridge is not working properly.
Cooperate office Manager heard the problem I’m having with the fridge, Gladis, referred me to Samsung. Saying it’s not Conn’s job anymore. What’s an extended warranty for? Conn’s no longer is going to assist me.
They are passing the problem to the next one in line.
I purchased a GE Front Loader Washer & Dryer on the 5 March. The day they arrived the tech installed them set the washer to cycle once and left. He didn’t even stay to see that the washer was not working. I had to get them to come out to service a new washer and he said yes the drum was messed up that they would give me a new one. So they bring me a new one and 1 day later I have to call service again. Since we went out of town they showed up today and said yes the motor and something else is bad in this one and it needs to have new parts orders. I have been taking with my local store and the DM here and they r useless. All I want to do is return there shi**y broken product but they said they will charge me a 15% Restocking fee for a broken washer and dryer that I haven’t used since March 5.
I purchased a furniture sofa set in May of 2018. I filed a claim in December 2018 to repair my couch. In December 2018, they sent out an employee to take measurements. That was the LAST TIME I heard from them.
Fast forward to March of 2019, I called the Conn’s Furniture Service department in my area. Webster, TX Store #266. I was told parts were ordered. Nobody told me these parts would be shipped to my home address and that I would have to call them to set up a repair appointment. 3 days later, I received what appeared to be packaging and foam wrapped in tape from somebody we did not know. My wife tore through the foam looking for something and eventually threw it out. 2 days later, my wife received an email stating the “part” had been delivered or would be delivered soon. ARE YOU KIDDING ME!? NOW I GET NOTIFIED!!??
Because of the lack of communication of the behalf of Conn’s Furniture Service Department, they ordered and sent a part without communicating to the customer after 4 months of last contact.
“Part” was thrown away because it looked like a piece of packaging. Long story short, Melissa our service manager laughed when she heard this and treated this with the highest unprofessional disregard for how we felt and informed us we were now responsible to order the part ourselves.
I will NEVER be doing business with Conn’s EVER again because of this treatment.
That’s a COMPLETE shame Conn’s customer service skills AND communication to their customers is less than par. SHAME ON YOU!
who did you email this complaint to, I have been fighting literally sine Jan 2019 for an issue on a a furniture set we bought in Oct 2018 I need help I just I’m going to start posting pics on social media
Conn’s took $300.00 to much out of my bank account on 12/25/18, for furniture that I paid off in August of 2018. I have been calling since 12/28/18 to get a refund which they say takes 30-45 days. It is now 2/27/19 and still don’t have the check. Every time I call they say they are escalating my ticket for further review. I can’t talk to anyone in the department that I need to, they say someone will call me back within 72 business hours with details, that never happens and I still have not received my money. This is a joke. No one can help you. It took them the press of a button to withdraw the funds automatically from my account but now that they are saying my account is closed that I have to wait for a check. How convenient, so you can take the money out of a closed account but can’t put it right back! Are you drawing interest off all the money you are taking out of people’s accounts in error? I have called more than 10 times to get this resolved and can’t. I will never ever do business with Conn’s again. Very convenient that you can’t talk to anyone in that department. This whole thing sounds fishy to me, maybe they should be reported. I am going to look into that.
7200 dollars on furniture. Called within the first 24 hours ended up have multiple things wrong. First one being my husband and 2 boys were sleeping on the bed and the mattress completely collapsed. I mean really? Next dresser crown molding was cracked and extremely chipped. Next chest was chipped very badly. Conn’s delivery team shows back up 2 days later to still not fix my bed. I call into customer service and they inform me the gentleman didn’t have his drill?? I’m sorry again 3 days no bed and your install team doesn’t bring or have access to the tools they need.??. Now they are Oh yea I bough a corner couch this same day guess what it’s damaged too. A tear on the side. Needless to say this is all unacceptable!
Hello, I have a relative who was an employee of Conns up until yesterday. She was fired because of an altercation between 2 other employees. She has been a asset to the company for 4 months with no problems other than being sick for a spell. I try to let her handle her own affairs because of her age but I feel that she is being treated unjust and unfair because of this so called “click”. No one will listen to her at all. That is unfair in itself especially since she wasn’t there when this happened. The manager has let these events go on and on and has let these two employees harass and bully other employees until they quit or set them up to be fired. This is the Rocky Mount NC location. I feel that this is poor management. She was hired then he decided to hire 3 of her cousins. A text was sent saying we gotta get you out of the store. Well that is what they did. This place is unprofessional. Management needs to be updated. I was approved for some financing there but do to the lack of leadership and training I will not and would not until things are better managed. I think that the manger was wrong to higher so many family members, friends and young people, it needs to be more diverse. You all have very nice furniture but what good is that with the lack of professionalism needed to manage the employees and make the sale.
Conns – 02/11/2019
Today, Monday, February 11, I, along with my Bank of America representative were on the phone with your collections and customer service department for over 2 hours!
Please contact Diedre or Mariah in Customer Service! You will find out that my account is in fact UP TO DAYE on ALL payments! I am NOT behind on either account. Actually, I am ahead
There seems to be a “GLITCH” (as we were told) in your system(s). I would appreciate the negative reporting to the CREDIT BUREAUS be rectified ASAP! Please stop the harassing phone calls, emails and texts, too!
I have been repeatedly receiving calls from Conn’s collection department for over 2 months now! Not only do I receive calls; but, emails, texts…you name it! I’ve also received emails, texts and calls informing me that they have reported me to the credit bureaus for non-payment!
I have NEVER missed a payment to CONN’s since opening my accounts! I pay my bills through BillPay via my bank!
Today, Monday, February 11, my bank representative and I were in the phone over 2 hours with various CONN’s CSR’s!
First, we started out in the collections department! Of course, the first thing out of their mouth was when am I going to pay? My bank representative informed them that I pay every month and read off the list of payments and their amounts! We were told that they had no record of this in their system and wanted her to fax my payment vouchers with confirmation numbers, amounts, dates, etc to their department! I got VERY short with “Jeff”, our collections CSR! He didn’t seem to care that there was over $2500 unaccounted for on CONN’s end! I had had enough! I wanted a manger! I’m a single mom of a special needs child! I’m on a fixed income due to my disabling injury! To me, a “missing $2500” is a lot of money that has put me in dire straits!
Once we were able to speak with a manager, either Opal or Nopal, she, too, couldn’t find ANY record of payment! All I wanted from her was to know WHEN they DO find their error and correct my account, I want the harassing phone calls, emails and texts to stop! I would also like to be notified when the situation is rectified, because I was told by the CSR that I could call back and check on it! That infuriated me further! It’s not my fault! My payments were made! I want to be assured they are found and posted to my accounts!
Well, Opal/Nopal informed us that we would have to speak with the CUSTOMER SERVICE DEPARTMENT, because she did NOT handle the calling/texting/messaging/etc.
We were finally transferred to Customer Service and spoke with Diedre – a true ? ANGEL! She took one look at my account(s) and informed us that everything was fine! That there was a “GLITCH” in their systems that they use! Customer Service has the most up-to-date information, while collections is behind! The collections department system does NOT link/download the information! I was SPEECHLESS! I couldn’t understand why the collections department was over 6 months behind! They showed that I had NOT made a payment since SEPTEMBER of 2018..
If anything, I think I deserve a letter of apology from CONN’s CEO, President, CFO, collections department, etc. I’ve been dealing with these nasty people hounding me for money for over 3 months! It’s ridiculous! I know there may be some people that get behind for whatever reasons, especially with the Government shutdown, etc, ; but, I am NOT guilty of anything except paying 2-3 times what my payment actually is! And, now, to have my credit ruined by a company that has various systems that don’t even link to each other…again, I’m speechless!
I just wanted to post a message for other patrons of CONN’s, especially if you are being harassed by endless call, texts and emails, for non-payment and you do INDEED pay!!
Thank you, in advance, for your time in listening to a single “Broke Mom” rant!
Per my complaint earlier on 2/8/19, I received my $2000.00 refund check in the mail today.
Conn’s Refund policy sucks, on 1/8/19 their automated system took $2000.00 more ($2267.99) on a payment that was for ONLY $267.99 to pay off my account. I am being told that the refund should be completed 30 to 45 days AFTER 1/25/19.
I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN, VERY VERY DISAPPOINTING especially for a business/company as large as Conn’s.
I have spoken with several technicians and customer service. Before Thanksgiving . The first initial service call, the technician came and told me I should just buy a new stove He told me the fees to repair would be over $400. I called and they sent a second technician. First he told me I could fix the part my self and save $100 He left and called me back and asked for my information to pay for part. Monday I called they said he had closed the ticket said I declined the service Very concerned why he called and get my credit information unless his intentions were dishonorable . Third technician came 12/26 and the part was damaged He called parts department to reorder the part. I called 12/28 they said someone will call me Monday 7-9 am to commit to a time Tuesday I called after I didn’t receive a call Jan 1st. After I was connected to customer service they said they have to order the part and it wont be in until 6-8th of January THIS IS VERY POOR CUSTOMER SERVICE FROM YOUR PARTS DEPARTMENT THAT REPRESENTS YOUR COMPANY. the company should pay the same attention to followup on service calls as they do to collecting payments This has lasted 5 WEEKS.during the holidays. I am still your customer.
We submitted a claim on September 26th for a recliner that is still under warranty that has frame damage. Pictures were submitted on October 4th, and we haven’t heard anything from anyone until today when I called the claims department. I have sent a couple of emails and left messages over the past month or so, but never received a response. I called the claims customer service department today to find out the part was just ordered 2 days ago. This is the worst communication and lack of customer service ever! Why does it take 2 months to order a part, and why wouldn’t you contact the customer on the status of the claim and/or the part. I was told the part ordered today would take another 2-6 weeks to come to our house, and once we receive it to call and schedule an appointment for a technician to come repair it, if it is repairable. So that will be another entire month or more.
I purchased a 60” Samsung SUHD TV and numerous other items from conns. The problem is my tv has issues and I paid around $400 extra for the warranty. The warranty department said there would be someone come to my home to fix the tax and I needed to be there. So I took off work losing $300 to be there, well they never showed and I never recieved a call. I had to call them to find out why they didn’t show. So I took add the next day losing another $300 thinking they may show. No show no call again. So I called again and they said they apologized about the inconvenience, and they were waiting for a response if they were going to replace the Tv. The problem is I lost $600 from from the first two days off work paid $400 for the warranty and now will lose another $300 when the come to replace it. I could have took the total of $1300 and and bought another TV. I feel like I’m owed money for this “inconvenience”!!!!!
To Whom It May Concern,
I went to Conn’s(1615 Penn Park Blvd) on 10/27 with the expectation of purchasing a Recliner, and the experience is yet resonating in my spirit. My main requirement was good lumbar support due to back issues. After lying in it this weekend, I experienced severe discomfort. Upon closer inspection, there is a 2-3″ gap with no support (you’re literally touching the frame between the back & the seat of the recline position. I went back to the store on Monday & voiced my concern to the Manager. I sat in the Recliner & showed him what I was talking about. He stated that he could see there wasn’t any support in my lower back & that it did appear to be uncomfortable. His reaction was wow, & that they sell a lot of them & he never noticed it until I pointed it out. He suggested that I take a picture & contact Corporate Headquarters for resolution, as they have a “No Return” Policy & are unable to make a decision at that level. I found a micro-fiber version that’s being discontinued & has the proper support, but is $50 cheaper than the $749 Catnapper Nobel Recliner I purchased. I’m not seeking a refund, nor price difference, and I am willing to pay the 15% restock fee in order to get a recliner that I can recline comfortable in, & not further exacerbate my health issues. I hope that we can come up with a favorable solution, as initially stated, my experience has not been great. When I entered the store on 10/27, The Sales Rep mentioned a 0% 12 month special. He knew, & never disclosed that my purchase of $749.00 did not meet the sales value threshold of $999.00, or that he was opening 2 Accounts in my name without my consent. He led me to believe that he was doing a pre-qualification to let me know how much credit I qualifed for. I went back and spoke with the Manager, & he stated that he definitely should have known the threshold was $999.00. My recliner was only $749. There is no way he would have ran my credit had he been honest up front with me. Credit Karma alerted me, otherwise I would have never know those accounts existed. After being transferred from Dept. to Dept., and being placed on a long hold, I finally spoke with a rep at Synchrony Financial. They reported the accounts as fraudulent, and currently is handling the dispute with the credit bureaus to clear this matter up. I am not trying to get anything free, and indeed understand and respect the “No Return” Policy, but kindly asking that an exception to the rule be made this one time only. The reviews are really heartbreaking, and hopefully this email will afford you the opportunity to enhance your image with a dissatisfied customer.
Thank you for your attention in this matter, and I look forward to hearing from you soon.
Marci Gee
i bought some funriture from conns anf had the payments drafted from my account…..when the last payment was made i thought that was it…but i was wrong ..they took an extra payment from my account and made my bank account go negative ..and i was charged with over draft charges and was told it was my fault because i did not tell the bank to stop the draft so they are not responsible for the charges is what i was told by 3 people……if any management is reading this ..that is a bad practise i need my money…plus it will take them 45 days ato get my money back to me……not good……it only takse 15 min.to take it out……i hate to bitch but this is wrong…and nobody at conns gives a crap…..i guess higher managment doe not care what customer service tells customers………..yall have a good day….im not!!
read my complaint…..
Date of Purchase: Oct 10, 2018
RE: Defective Maytag Bravos washer
My husband August Millang and I made a $3800 purchase at the Raleigh store on 10-10-2018. A 3 piece sectional, Maytag
washer n Dryer and a Frigidaire upright freezer.
My items were delivered on 10-11-2018. The salesman Loren said make sure everything is working b4 u sign. Well the delivery men hooked up the washer n dryer. The dryer ran. The washer was filling with water so they assumed it worked. I asked them to wait til it goes thru a cycle they refused. I called up the store like an hr or so after they left and said the washer does not work. They gave me a phone number to call to file a claim for a 24 hr swap or RETURN. Customer service said an INSPECTOR has to come out and inspect the machine before they will deliver another one. On Sunday Oct 14 2018 the same men who delivered the machines are the INSPECTORS? They said it is defective and said I should hear within 24 to 48 hours. WHAT? I paid for a new machine which I can not use and I have to wait? Anyways they delivered another machine on 10-16-2018. That machine is defective also!!!!!!!!!!!!!
Your customer service was insisting I sign for the machine which I refused to do. She also said cause I had a Maytag I must stay with it? What???? I do not want a 3rd machine delivered broken, I told her I am going to the store for an exchange. She was rude. Even the delivery men hung up on her. They called Lorenzo who said just leave the machine, let the customer go back to the store and pick out a new one.
We went to the Raleigh store and spoke to the store manager John. He said customer service never told him we were coming in. Then why did she call right before we left for the store and “Hi Mrs Millang are you going to the store tonight?” I said “yes” she said “Ok just checking up on you”. What? YOUR CUSTOMER SERVICE PEOPLE ARE HORRIBLE!
John said he had to call his district managers ok to do the swap out. We waited in that store 90 minutes. John said we probably will not hear tonight come back tomorrow. I was like customer service said go to store tonight, never followed thru. Then this district manager does not follow thru. Why do you have a manager if he can not ok exchanges?
I have dealt with Sears, Lowes, Home Depot etc and NEVER have I received such a run around!
I financed $599 for a NEW WORKING WASHER a week ago. I am paying for days I can t use the washer.
My salesman Loren, John the manager and Felicia the asst manager are excellent. However your CUSTOMER SERVICE people are the WORSE I have ever dealt with!!!!!!!!!!!!!!! What good is excellent sales people and have poor customer service???
It has now been over 24 hrs and no response from the district manager yet!!!!’
WE are very frustrated and want this matter resolved ASAP
August Millang
Youngsville, NC 27596
919-435XXXX
As a valuable customer, This has been the worst experience, I have ever encountered regarding getting my refrigerator repaired. WOW she took the words out of my mouth!!!I have been without a refrigerator since JULY 2018 and when I called customer service for assistance they were HORRIBLE and very unprofessional. I didn’t receive a call until AUGUST 23,2018!!! I received a call stating a technician would be out to do the repairs. The technician called and stated he was backed- up and diagnosed my issue over the phone and said he would order parts. I stated, I have rotten food, and medication going bad, and we are a family of 4. He said he would also bring a food loss form for my lost food(only worth $150) which I still have not received.
I received a call and text telling me the parts to repair my fridge were lost and the next available date was 09/28/18. I called corporate and spoke with Johnny for over 3 hours who confirmed that since the parts were lost my fridge, PER TECH,TECH MANAGER,HIS SUPERVISOR, would be replaced within 48 hours. TODAY is OCTOBER 12, and I am still waiting for the REGIONAL to get back with me! Still do not have a fridge!!!!
Gisela Reyes If you still have the number to Corporate will you please share it. I have a refrigerator issue going on since Dec.
the corporate number is in our listing
As a valuable customer, This has been the worst experience, I have ever encountered regarding getting my refrigerator repaired. I have been without a refrigerator since Sept. 3 and when I called customer service for assistance they were HORRIBLE and very unprofessional. I received a call stating a technician would be out to do the repairs. The technician (Houng) called and stated he was bagged- up and he needed to reschedule for a different time. I stated, I have rotten food, insulin is going bad and a 2 year old baby, I need you to come today, he said ok. Houng called back and stated he forgot the belt for the refrigerator so he will need to reschedule. I shared with Houng my family is having to suffer due to all the excuses, instead of coming to fix my refrigetor. He called back stating, he had a flat tire and he will not be able to make it.
I called customer service around 6:30pm and shared my experience with them and spoke with representative Renika (434780; Deedra Hayes (Manager of Delivery Services) and Jessica (Service Techician Manager) she stated, she only had an available slot which was 2 days away (Wed) and could not help me for an earlier appt. I shared, I had diabetic husband and need my refrigerator fixed. She stated, I will transfer you to talk with someone at corporateat 7:50 pm at night. I asked he was the corporate office open and she hung up in my face..This roller coaster has been the worst ever. The technicain finally came on 9/20/2018 and said I would have a new refrigerator within 24 hours. And no one still have come out to repair my refrigerator and its 9/22/2018. Each time I have called, they have given me the run around saying it will be two days and we will be there. Customer Service have reschedule each time and stated, the technician will not turn in the order.
I will share the horrible experience with social media, family, and friend to never ever shop with you all ever again!!!
Angry Customers,
LP
972-709-XXXX
I am having the same issue and still waiting for a fridge as well!!!
I am having this issue as well, I am seriously thinking about filing a law suit
In November 2017, I assisted my elderly uncle in the purchase of some furniture and was given the monthly payment on a 36 month note and the monthly payment on the same as cash for 18 months of $194/ month. My elderly uncle who is on Social Security was paying $200 per month thinking he was paying in excess and pay off sooner. Little did we know that the salesman did not figure in the amount insurance and a $100 fee. To make matters short, we thought he would be done paying by July 2018. My uncle calls that a payment was deducted for August, when I call Conn’s customer service, I am informed that since the account was not paid of same as cash in May 2018, all the interest was added to the note, which he can no longer afford since he purchased from Conn’s in June 2018 a washer and dryer thinking he would be done with this note. Now, I am stuck finish paying something that we had intended to pay off same as cash due to incorrect information given to us by salesman and Customer Service Rep when I called back in April 2018. I am so disappointed in Conn’s. In addition, I took advantage of a promotion in June 2018, I would get a $400 gift card with the purchase of an 82 inch Samsung TV and reported my new home address to the salesman/manager. My TV was delivered to my new home address and NEVER RECEIVED the $400 gift card. Today I receive a call that Conn’s WILL NOT reissue the $400 gift card since it was mailed out on 8/14/18 to my old address. Mind you, I reported my new address. The gift card was NOT delivered to my new reported address and now I am being punished due to an error of Conn’s staff. This is the lousiest customer service I have ever received. The lack of leadership in customer relations is unbelievable.
I wish I had read this before I purchased my refrigerator yesterday as it was delivered today and left unassembled in my living room. The delivery person said that he didn’t have time to move it into the kitchen. Now I have to wait another day to get it done and have food spoiling.
I purchased a W & D on March 23rd, 2018 from the Conn’s Hurst Location:
747 NE Loop 820
Hurst, TX 76053
817-284-8658
Sales Person A. Black
Manager: J.J.
When I purchased the Samsung set I was never told about the certain dollar amount spent would net me a Samsung Rebate/Gift Card. When I spoke to the Manager “JJ” about it on 2 different occasions I was told he had to clear it with his District Manager but that he would send me something. After waiting a couple of weeks I followed back up with him only to be told the same thing in addition to being told he’d follow up with a call. I’ve called and left messages for him to date not received a return call. Then a couple months later I get a call one day telling me I need to make a payment on my account. I asked the woman what she was talking about that I’ve never been late on a payment and actually my account is payed ahead. She then looked at my account, apologized and said she would turn to offline to have them update system. I asked if someone would call me to tell me that the issue was fixed. I was told no, I could see it myself on the online system. Now, I’m in the process of purchasing a home and watching my Credit Report very diligently. To my dismay, 2 of my Credit Reports showed my balance up by $30. I was furious, I pay this bill faithfully every 2 weeks on my payday as I am committed to pay 1 year same as cash. I called Customer Service today: 1st call I was hung up on! 2nd Call I spoke to someone that told me it’s interest that’s accrued daily. I told the woman that I shouldn’t accrue interest as I pay faithfully and never been late and the year isn’t up. The woman was adamant that it was interest and that was it. I called back and spoke to another woman this time she was knowledgeable and noted that the cash option was removed from my account. She could see that I’ve never been late and my year doesn’t expire until March of 2019. She said she would send to offline services to get this cash option put back on. I asked if there was a way I could have something in writing for my Lender as I have not closed on my new home yet. Just so that I could be prepared in the event that the $30 increase in my balance is questioned. The knowledgeable woman then transferred me to someone else I had to go through the issue yet again only to be told by him that they could not provide a doXXXXent for me. I am about to close on my new home and I am in need of a Refrigerator. The consistent thing to do would be to go to Conn’s for my Refrigerator. I wouldn’t spend another dime with your Appliance Store, nor would I recommend anyone to do so either. This has been the worst experience ever. I was warned before I made my purchase with you and I didn’t take heed to the advice. Now I know, hard lesson learned!
Tamara House
817-266-XXXXX
I am still waiting for the TV I was supposed to have received!!
I purchased a w/d from Conns in Kay about two and half weeks ago. It was delivered on 7/12 with installation. The truck was on time and had the right appliances. The delivery guys did not have the right cord for the dryer. The driver also told me that the warehouse didn’t having in stock at that time. He gave me two options; the first one was wait until the warehouse gets the cords which he did when not know that will be. The second was go to the the nearest conns store and pick up the right one. I chosed #2; I went to the store the next day a picked it up. I called the service department on Monday and told them the situation. I also told her that Thursday would be good day to come to my house and finish the job. The “operator “ said that she doesn’t schedule the calls; she puts in the computer and some will call to set up an appointment day. For three days no one called me or received any texted or emails from them. I called them Thursday night and the operator set up an appointment for Friday, no time was given. Friday comes and goes no service person. I called the store and the manager to come pick up w/d I’m canceling my contract. The manager said that it should have been installed on Thursday. I told him it wasn’t, so after about an 5 minute argument he set up it Saturday to come in and set it up. I stupidly agreed. About an forty minutes later I received a text that they show Saturday, but the address was my old one from two years ago in Pasadena. So I called the store again told them what happened. For some reason they did not believe me. My sale person said he would call the service department right away and call me back that night. Never heard from him. I Saturday morning and talk to the sale person. He said that don’t get ahold of the person from service department, but will call them right now. In another word he didn’t do XXXXX. He called back and confirm what I told him about the text I received and did not know why the address was wrong since the invoice had had the correct address. There’s more but running out room. The service department is horrible once you have the product in your possession they don’t care. They also wanted me to pay for restocking fee for mistakes. SMH
Here we go again, made payment arrangements last week for this Weds, 6/13/2018, but wait, they didn’t seem to have that in the computer, that was at 9:30am, 6/11/2018, again arrangements were made. Received another phone call at 9:32as, 6/11/2018 asking about when payment can be expected. I stated I had talked to someone 2 minutes prior and remade arrangements. It’s not the little girls fault, but she stated there were no arrangements made and nothing in the computer to show they had called. Talked with a :supervisor” and she stated they didn’t have any arrangements made, either. The conversation continued to digress, stated this was creditor harassment and all of a sudden, bam, there was the previous computer note. Can’t trust Conns, period. One of the worst companies I have ever dealt with and they are headquarted in Texas, no Texas hospitality from them.
They don’t repo their items, they just turn you over to collections or sue you, but we will pay them of and take their junk to them and let them dispose of it, poor quality, poor workmanship, all around terrible merchandise. Never again
Same thing happened to me. I’m currently writing a letter to headquarters, and will send it certified. The harassment that they give due their incompetence is way over-the-top for me. If they continue with this harassment, I will get an attorney, and they will be paying me more than what I owe them…
Filed a complaint this date, j/7/2018, for harassment by your collection department with the Texas AG’s Office, Consumer Affairs Division. Not to my surprise, they stated they have had multiple complaints against your company for harassment of customers.. I have received approximately 15 phones, of which I talked to 3 people. Of those 3, I asked a simple question, who are you, again? Of the 3 people, one hung up the phone, one became very rude and the other attempted to help. Now, the one that hung up the phone, naturally, I called back, the phone was answered with the party on the other end speaking very rapidly, so, I ask her to repeat what she had just said, she became defensive and stated, “Why, I’ve already told you who I was.” I stated, I didn’t understand her because she spoke so fast and the conversation when down hill after that. I told her I was returning her call and she very curtly informed me that she didn’t call me, that I was calling her. I informed her I was returning her call, interrupted me to remind me she didn’t call me. Ok, I get it, you have a very large phone bank and they share the same telephone number, well really, multiple numbers and explained because of that I was returning her phone call, again, very curtly informed me she did not call me and you could hear the agitation in her voice.
Some serious customer service training needs to take place, I don’t car e who it is that is calling, when they hang up on me, I will call back, therefore, whoever answers the phone, let them know that their phone call is being returned.
Your people will use phone numbers from Crane, TX, San Antonio, TX. I would think the best way to do business is to be consistent, multiple phone numbers from the same department, is not being consistent. Oh, FYI, if call ID says unavailable for name, I don’t answer But, in a few minutes a totally different number will pop uper and then I block that number, again, consistency.
So, to keep a federal complaint from being filed, please, inform your people, one (1) phone call a day. If arrangements have been made, I shouldn’t receive a call unless the arrangement has been breeched. Common sense and good ethical business practice.
As to the furniture, some of the poorest quality I have ever bought. So, I have said enough, look forward to hearing from you.
The store in question is your Odessa, TX store.
This is a constant problem, multiple phone calls, even if arrangements are made, the phone calls still come. I am sure aware that multiple phone calls from a debt collector in one day is illegal and is punishable with all sorts of remedies from the state and federal level.
The worst experience I’ve had with any store ever. Bought a new refrigerator, was delivered Saturday afternoon, delivering with the wrong water filter in the refrigerator causing it to leak all over my kitchen floor. Called everyday for a week ask him to come and put the correct filter in it, got a call from their service department saying because I didn’t purchase the extended warranty they would not come out and correct their mistake I would have to call the manufacturer to come out and correct the problem. I will never shop at Conn’s homeplus !!!!
I will never be shopping with conns again… I paid off my account online (or thought I had according to what I could see on my Online account) turns out i still owed a small amount. Well I had been making extra large payments in order to get it paid off in 12 months with no interest, so I was caught up on my payments for an extra 6-7 months and no one contacted me to inquire why I had not been making payments. I quit making payments (since I thought it was paid off) – well it accrued all of the back interest and has been accruing interest for the last 6-7 months that I have been making payments. I called to explain my situation (willing to pay whatever I owed left to the principal immediately if they would just help me out with some of the interest). They could have reviewed my case and clearly seen that I wasn’t someone who just didn’t make my payments and then got upset when interest was tacked on. They were not willing to budge or even consider doing anything to help me out. They just kept telling me that it was my fault and it was in the contract.. well I get that, but any reputable company would want to keep their paying customers happy… not Conns.. they could care less if people like me continue to shop there, because they give out credit extremely easily and know that they are some people’s only option even if they end up getting screwed over in the long run.
I purchased a TV,Samsung Washer and Dryer from Conn’s and bought into the extended protection plan for a replacement on the washer and dryer.I bought everything in December by March my dryers heating element went out.I had a service man come out and when the part came in they were going to set up a appointment.On the day they repair to the dryer was suppose to take place around 2:30 and 4:30 you know the 2 hr window.The service man was a no show and I wasted an entire day waiting.I called the number of the service man 3x only to hear the voice mail has not been set up.Im thoroughly disappointed with this company and annoyed.Not to mention I still have to make the payment for a dryer I haven’t been able to use for 2 weeks !!Ive wasted time and money on having to buy a cloths line to hang my cloths.Ill never purchase from here again they live up to their name conn artists !!
Leaving this complaint, knowing absolutely nothing will be done about it, but atleast it releaves some of my frustrations with the lying so called managers at the Conn’s location 112 in spring, Tx. I purchased a refrigerator on Nov. 27, 2017 which didn’t suit our needs, then we returned it, paid a restocking fee of $180.00 and purchased a larger refrigerator. and to this day March 20, 2018 both refrigerators are still showing on my Conn’s credit card that’s through Synchrony bank and no one seems to know how to fix the problem which is a matter of simply taking the first refrigerator off the bill. I’ve been bounced back and forth from Conn’s saying they don’t have any communication with Synchrony which is crazy because they’re their merchant. It’s been a complete nightmare that I haven’t waken up from yet. I’ve driven to Conn’s 3 times which is 25 miles one way with no resolve. I want nothing more to do with them and insist on being compensated for gas and trouble. I sorry for your trouble doesn’t fill up my tank. Sincerely frustrated and seeking help!!!!!!!!!!!
I would like for us all to just start faxing them random s**t to their fax # 409-832-4344 burn that SOB up. This Company needs a swift kick in the nuts. Call them or fax them several times a day.
AGREED! Been dealing wit ha bait and switch issue and just directly lying straight to our face, customer service call me today stating that the district manager is being made aware and will handle it , but no call to us or how it was handled or apology. But the gilr on the other line was like so you want this $100 gift card or not and decline.. stick that up you a** I will be contacting corporate and not the same group of people that I have been dealing with. Seems to me their business practices are high un ethical and they can’t even own their own actions, show customer service person blankly apologizing and trying to stuff a gift card at me is NOT going to make this go away. I talking if this has been done to me , then it has been done to others. Can you say class action lawsuit!
We had bought 2 mattress from Conn’s in Madison Tn. in November, 2017, then went back and purchased another single item. The manager at Conn’s told my husband that they were going to combine all items purchased to one payment and payment book, and to disregard the first payment book, and they would send another payment book , with the correct amount due on all items purchased.. We receive 3 to 5 phone calls per day from customer service stating that we are behind in payments. (which we aren’t). I have told these people at customer service, on every phone call received that we aren’t behind. I have faxed my payment receipts to the fax number that I was given from customer service, which was Corp. Office. I didn’t receive a reply, never heard anything, but the next day, the phone calls started again, saying we were behind on our payments. I’m still fighting with this company, and do not understand why they can’t get their books right. This is harassment ! If we were late, I could understand. There are some incompetent people working at this company, and they need to go back to training on Accounts Receivable, so they can get their records straight. I will never buy from this company again..
I have a Samsung refrigerator that leaks water. I live in Colorado and apparently Conns does not have repair technicians here. They outsourced to a company that does not speak English. The man who came to my home was scary tried to charge me and informed me he needed to order parts. That was 5 eeeks ago. I have repeatedly called Conns and no one has helped. This has been going on since 12/26/2017. And I do have and paid for a warranty. NEVER EVER BUYING ANYTHING FROM CONNS AGAIN. Feel helpless any suggestions would love to hear!!!
I bought almost $4000 dollar of furniture Sunday a week ago and have had the most devastating desasture been on the phone with corprate office 5 times and it has been the worst experience with a big bussiness like conns that has been around for 125 years i guess they made it by screwing with the customer’s time, money , and respect which is so beyond being professional in the retail bussiness I hope in the future that they learn how to run and treat customers with the respect that they teach there employees with is not going to happen as long as people keep buying from them and them continuing to treat customers with the up most disrespectful and brutal experiences all the reviews I read not a one had anything great to say about their experience but how bad they were treated and taking advantage of and that they could care less as long as they were selling nothing but lies.
Bought a refrigerator from CONNS store #136 Shreveport LA, very poor service, Manager reported if his Sales person didn’t know the refrigerator did not have a water filter. But expect me to purchase one, because they fell to say there was no filter in the refrigerator. If the sales TEAM did’nt know, HOW WOULD I. My refrigerator should have a filter.
POOR Customer Service
CEO Theodore Wright, I need to speak with you, concerning the store, sales etiquette and how misleading the sales team are.
Refrigerator is 1 year old (LG) 1st ice maker, repaired ,2 weeks later same thing, had to order parts, didn’t work so the door was replaced total days without 27. The next thing was the refrigerator stopped getting cold( I work out of State ,didn’t know until my daughter went by to store some food for Thanksgiving, everything was spoiled. I made the call on the 15th of November, week later the repairman showed up, fixed the problem, but before he could turn in his report the refrigerator was not cooling again. We went thru Thanksgiving without a refrigerator & it looks like We will start the New Year with out one. The calls & the answers that We have heard from Conn’s are unbelievable & no signs of help anytime soon. I can’t express the anger I have for the treatment in which this situation has been handled.
Ordered over $3,000 worth of furniture last week. Notified a day before delivery we won’t get furniture.
Customer service is horrible. Talked to Syreeta.
Quoted policy didn’t offer any solution except to charge me more. Canceling order!
I purchased a GE washer in may 2016. a year later the washer broke. I cannot get conns
to repair. They keep giving me the runaround for a month now they into December. I will
never. buy from conns gain.
I went to a Conn’s on south main in Houston and it was the worst experience of my life the sales man put my personnel info in on some one elese account and it took about 3 hours to make them acknowledge the mistake we we’re treated like it was no big deal first by the saleperson then by management we we’re treated like we we criminals my wife was disrespected by the security officer I will never shop there again
Another wonderful customer experience from Conns! …. bought a Samsung dishwasher – hasn’t worked since we got it —- there is a leak in the bottom of the machine – a service guy came out a week ago – after not hearing anything for several days – contacted Conns and was blind transferred to Samsung rep – she didn’t have any information except the ticket number and a reported leak – told me the guy that came out to service the machine had to notify them of how to proceed and his advice was a replacement —– NOW im being told I have to deal again with Conns because Samsung wont replace —- ITS BRAND NEW! Hasn’t even washed a single load of dishes! Was the first load it detected the leak!!!! If this doesn’t get cleared up in the next few days … the dishwasher will be loaded into the truck, taken to the Raleigh NC store where we did the purchase — and dumped in front of the door —— THEN the manager at said store WILL be taking the 400.00 plus dollars off from my bill for the non working piece of crap ……. THEN the BBB will be getting a report from me as well —- this just is not cool Conns! …. Hand washing dishes on THANKSGIVING>!>!>!>!>! BS!!!
TERRIBLE!! Just TERRIBLE!! I will NOT be purchasing from Conns again!! My experience is just too much to even type out!! I was told lies on top of lies and you all NEVER attempted to make it right! I spent over $7,000!! You would think the least you could do is communicate properly with your customers!! RIDICULOUS!! I will be filing a claim with the Better Business Bureau!!
I have had the worst experience ever. I will never shop at Conn’s again. I am still waiting for someone to call me back. I call customer service and get transferred a thousand times. I wish they would have all my information in the computer so I would not have to explain my situation again and again. The recorded message that plays while you are on hold talks about how they care about their customers and if something is not right to let them know….Well, in my not so nice teacher voice, this is not okay, Conn’s!! Customers should feel valued, not frustrated. I spent thousands of dollars and this is what we get to deal with??? Horrible.
After reading all the other comments below, doesn’t this cause you (Conn’s) concern? I have not read one good review. There should at lease be a few good comments. This is crazy.
I’ve had a couple of accounts with Conns. I recently sold my home and am closing on the new house in 4 days. One of the doXXXXents the closing company asked for was a zero balance verification on this account. Problem is Conns CANNOT FIND IT! I paid over $2500 seven days ago. I went into the store, verified my shown account balance, showed the rep my bank statement to prove payment. Told her my husband had spoken to the customer service number 4 dsys prior. I stated that I would like to speak to the manager. She leaves, comes back, again calls customer service. I express to them my urgency and waiting 5 more days to “investigate” would leave my family of five homeless. COULD NOT HAVE CARED LESS! Asked to speak to the manager for a third time! He never came out!!!! Exactly WHAT is he/she getting paid for?! Suggested to the non-customer service rep that I could have the bank forward something directly or have a statement notarized. NOPE…DON’T CARE! At this point, I’m convinced that a simple accounting error would have been corrected in 48 hours or less. The manager never spoke with me. Someone probably STOLE my $2539 & change payment. Regardless, the company SHOULD NOT leave their customers to suffer their mistakes! This should have been handled internally! I should have been able to acquire my requested doXXXXents after 7 days and left a happy customer with a whole new house to furnish! Basic business ethics!!!!!
Don’t buy from this company.!!!!! I bought a dryer in May it has never worked they come out to fix it and it will work for one load then it stops and takes them another week or two to get out there. When you call you get run around I have had to file a complaint with attorney general
I’m in the same situation since last year. What is the attorney general doing. I need to call too. My arm rest on my couches are cardboard and I paid 2000. I get the run around with customer service. They hang up, they transfer me to a phone that just rings.
I purchase a refrigerator in Dec. 9 2016. I have had 2 techs come an work on it. One replaced the ice maker and the other replace a circuit board. I have been told that I would have my refrigerator replaced an now they call me an tell me that they cant replace it with one that has a larger ice maker as I was promised from Corp. They lied to me the whole time. I just got out hospital with a life threating illness. My doctors told me that this was brought on by stress from all that I have been thru with dealing with Conns. I spoke with my attorney about this and he said he would start working on my case. This has been the most stressfull thing I have ever been thru.
I have a charge under my name which is causing me hardship. I need it remover immediately. I have had fraud & idenity theft. I have sent lettersome and emails to Conns corporate
Headuarters. Please help.
I had never been a customer of Conns until a year ago, my husband and I bought a fridge that cost us over $3,000. I hasn’t been a year yet and our fridge messed up, It’s been almost a month and I haven’t been able to speak to any manager. The managers I’ve left messages are Selena and Jessica. I have yet to hear from them. The customer service people give me the round around about a part that has been order. Seriously….a month and it still has gotten here. They say they will give me a check of $150 for groceries gone bad. I guess they have no idea what it cost to eat out now a days. I have been having to buy breakfast, lunch, and dinner for almost a month now. Who’s going to pay me for that? Idiots. The most honest thing they could have done is loan me a fridge or give me credit to get another one. I am 5 months pregnant and in very much stress. I only get paid monthly and these people are causing me to stress and not have any sleep. PEOPLE DO NOT GO TO CONNS.
They suck!
caylawill3@ yahoo.com The only reason that I gave a star is because I had to in order to put in a review. I had a replacement tv shipped the delivery guys were rushing us to be able to get their next stop and now that the tv doesn’t fit in our home they are saying oh I know you were forced to sign but you signed so there is nothing that we can do. This is rediculous I will never do service with them again and I will tell everyone about this disturbing experience. This will also be posted on social media.
Conns is the worst! My dryer has been out for two months now.
I want them to come and get this piece of s**t out of my house asap!
My LG refrigerator has been out 4 weeks I paid for a service policy from you . Why won’t you fix my refrigerator ? I notice you seem to have extremely poor service, and worse executives.
I have bought several items from this company either through my account or my wife’s, there seems to be a big disconnect between sales and delivery service this is twice we were told they were going deliver the next day the salesman even contacted the delivery service as we plan and take off the next day we get a call saying it’s not coming that day will be a different day we understand mistakes can happen but The sales been verified it before we left the store this last time my wife bought a new washing machine in the dryer and had it delivered in Dallas Texas where my son lives. Couple days later after they were supposed to deliver and this is my second my wife second trip to Dallas they finally deliver the item hooked it up plugged it in and said it works. 30 minutes later it did not work so we call them immediately to have them fix the problem. And they said it would be a few days before they can get out there so weird my wife comes back to San Antonio they make arrangements for somebody to come out and look at it so my wife heads out to Dallas the next time only to find out that they’re not coming that day after all after she’s already driven halfway there that somebody had made a schedule error and set it up for 2018 and San Antonio instead of Dallas so my wife comes back we finally get the date straight where somebody’s going to come look at it my wife goes back up to Dallas this is the third trip to Dallas from our home 10 Hour Dr. round-trip they come out there to fix it only to find out they have to replace the washer the man who worked on it said they would bring it out the next day so my wife spends the night in Dallas waiting for arrangements to find out when they will deliver only to find out that evening that they won’t deliver that day it takes a process to get in new washing machine so my wife has to come back from Dallas we will have 30 hours and drive time invested in this so far and it looks like we have to go back again when they decide they will deliver a new washer it’s almost 2 weeks since since we purchased the product and still no washer I wish so I call The corporate office asking for some kind a help and they keep saying I’m the highest person you can to they refused to let me talk to anybody else always I’m asking is for them to replace the washer if they can fix it anyone please give me an answer because this will be 40 hours of drive time invested in this on this next trip anyway From corporate please reply
Shopping at the Burlington North Carolina location is the worst experience you will ever have on the planet. The lack of professionalism from sales and management is beyond words. I would never recommend anyone ever ever shopping or going into this store. My only suggestion is to bombard the Better Business Bureau your social media profiles your friends family Neighbors letting them know not to shop at this location ever or any Conn’s. I purchased a soundbar for $907.36, not even having it less than 24 hours, I called the salesperson letting them know I was returning it do to it didn’t meet my needs or satisfaction but was willing to look at a sound bar that was compatible with the $2,700 TV I purchased. I was then for the first time told of a 15% restocking fee which was not noted on my receipt or disclosed at the time of purchase or even before the purchase by the salesperson. I then came into the store to speak to management which was in other words a. Nightmare of an experience. The sales manager on duty name Marcus show lack of concern or compassion to my experience or the fact that I spent $907.36 for a soundbar that I paid in full at the time of purchase. He made no effort to even confirm with the sales person who was standing no less than 2 feet away that there was no conversation or mention of a restocking fee. I insisted multiple times for him to ask the salesperson to confirm that this conversation or the disclosure didn’t happen but there was no attempt or or compassion shown in that regard. I then tried to make contact with the corporate office which was a no resolution whatsoever but kept stating the fact of the restocking fee and that I would not be returned the 15% which was taken out of something I had less than 24 hours. There is no way that this manager should remain employed by Conn’s as a sales manager and a professional capacity. My only hope is that someone in an executive Position will read this review and reply and make things right if there is a such thing as real customer service within this company.
I paid the $22.74 on 09/04/17 that the conns payment on line showed I owed. I received a letter from your company indicating I made no payment yet the confirmation is : 243884108. Now who is not doing their job, me or your associates? Now like I said, the letter stated that I was past due and should respond by September 15, 2017. This letter is indicating I made no payment in Sept yet I gave the confirmation number to your company in this e-mail. I want to make my payment for this month but I do not know what the true amount is due to this error.
Is there someone who has knowledge to assist me in this problem?
This is the worst company ever I will never do business with conns or refer anybody to conns. I barely have had this account a month and have received poor customer service from day one. My bedroom set was put up incorrectly and it took them over two weeks to even come out and replace it after I had to call and be with people on the phone for over four hours. I called and spoke to a lady in corporate who assured me someone would get back to me because of the customer service I received. I wanted to return the merchandise before I even made my first payment but was told I couldn’t do that or it would be a repossession on me even though I hadn’t had the account barely two weeks. I was assured someone would look into this and get back to me and here it is a month later no call. I called a week ago and was told the same thing but still no call back. I called today because it shows on my credit my balance increased by $72 and I wanted to know why I have called three times and been hung up on twice and still haven’t received any assistance. My next step is to file a complaint with better business bureau because this is ridiculous. Why should I have to pay my money to a company that doesn’t value their customers or follow up like they are suppose to. I asked to return the merchandise or be compensated in some type of way due to the service I have received and no one is willing to help. This company sucks and gets no stars from me
traciecornelius23 at yahoo.com
Hi I didn’t realize how bad of a company this is. I also hope they go bankrupt. A store manager says one thing, and then they say you need to talk to the District Manager. I spoke to a District Manger “Sam ” who was no help at all. I will never buy anything from them again. Horrible customer service and how they treat their customers is pathetic. I purchased a $ 1,000 lap top and 15 days later HP says it is defective and they don’t want to exchange it. I will be telling all my friends and family not to purchase anything anymore from them. Stick to Wal-Mart, Best buy, Sears, etc.
Yes this company sucks file a complaint with BBB
I am going to do that
WARNING WARNING never buy from Conns. Conn is an appropriate name for them. I made a purchase of $1700 on 24 month no interest option and they have been charging me interest and continue to take payments after 30 months. I have been calling for months now every 72 hrs because I’m told it takes that long to get a response from their “resolutions” Dept. Ha ha. It has multiple times supposedly been submitted to manager. I have told them to stop the payments and I have cancelled the auto pay yet they continue to take payments. And when I tell them I will not pay they threaten my credit and repossession of the items. I have called corporate and left messages for corporate managers and their corporate customer service manager and NEVER get a call back. However if you owe them money or they think they do they will call daily and harass you. I know this because my first couple of payments where some how mysteriously applied to someone else’s account and they called me making threats. That alone took 3 months to fix even after I provided proof of my payments. But they owe me money so no one is going to call me back. I will NEVER abut from Conns again and I will warn everyone I know.
Omg this is what I’m going through bought a mattress for a 24 month contract received a new contract for 34 months and I’ve been trying for months to get it fixed and nothing this company is what it’s called a CON never again would
I purchase from them
I just want to warn buyer’s, If your credit is at the point as to you have to purchase from them then you will suffer as the many disappointed customer’s listed on this blog. The service sucks, the material is lost, damaged, the list will go on. Every on this you getting credit, but you entering a contract. That why it’s impossible ….. My story is, purchased a king mattress, we did the test it out thing. So bought a firm, since I am a disabled veteran with back injuries. Well after a week the mattress did not work out. We’ll, yes called could not return it since it was not onenough of the mattress that were not on the 120 qualified. This information would have been nice before I purchased it. So I am informing anyone who takes the risk and purchase from Conns, so crazy think obout the it fits……buyer beware glad I made a small purchase…….thanks Conns for treating a disabled vet this way…..
I am absolutely disgusted and flabbergasted at the way that Conn’s treats their customers. I recently purchased a rather expensive sofa from them and when working with the salesman he upsold the warranty plan to get me to purchase it by telling me that everything would be covered except “bubblegum and cigarette burns” I asked him to clarify 3 different times and even told him there were small children and a large dog in the home and provided scenarios of a child or pet damaging the sofa and he confirmed that each situation would be covered. Two months later there is a small tear in the upper corner of one of the cushions of the sofa due to the dog and they REFUSE to honor what the sales guy told us and REFUSE to make it right in any way only stating that they can send me the paperwork to cancel the warranty policy. Shame on you Conns for your HORRIBLE customer service.
We have been with Conn’s for many years and never been delinquent on payments. We were qualified for a replacement on a washer in February this year. My husband works out of town so we were unable to bring the washer into the store to do the replacement considering he had to be there for the exchange. The sales person that attended us said “When ever you have time come back”. When my husband got back in town, we went to the store to do the replacement but was informed that the ext warranty had expired in April. We were never informed of an exp. date for the replacement. No one and I mean no one ever mentioned anything about it either on the phone with the insurance or back in Feb. when we first went into the store for the replacement. If we would of have known that there was a time frame in which it had to be done, we would of tried to bring it in sooner. Called the customer service to explain situation and the solution that was given to us was just an apology that no one informed us about it. That apology will not wash our clothes. We would like to have the ticket for the replacement reopened so that we can get a washer that will wash our clothes. Never doing business with Conns again!
Conns Co-Worker Stole my credit information and use it to open credit cards and stole my identity. I went to Conns to purchase a Refrigerator, stove, and microwave. Got approved with 0 percent interest. Had to give my Drivers lic, SSN number, address, email, phone number, etc to get the approval. Conns is the ONLY place in 8 plus months ive applied for credit, and have to give my driver lic. Everything went through with no issues. Next think i know about 2 weeks later im getting fraud charges from multiple credit cards( Belk, Marshals, TJ Max, Floor & Decor, Kirklands, and even Kohls. All these companies including Conns have one thing in common….They all a part of Synchrony Bank. Also to be able to open a new line of credit you have to have a Drivers Lic. Number…..which Conns is the ONLY place that used mine and or asked for it. All of these credit cards where opened in my local area…..sounds a little fishy! So i contacted Conns manager and he suggested to call and let Corp know what happened. I was also told that Conns employees no longer work on commission and are only making an hourly rate which upset a ton of there employees! (They have hired a TON of ex Sears employees)So i could see a guy/girl getting pissed because there commission has been cut and said hey i can steel this persons information and use he or shes credit to buy stuff. Conns needs to seriously look in house at there employees because i can bet you a million dollars it was one of them. All things point to them and they have done NOTHING to investigate it. Conns is Def a CON!
I bought a Notebook/Laptop Asus brand. My screen went out, and they fixed it and kept it for over week. Now weeks later it is still acting up. I have been on the phone with them trying to file a complaint. I have asked to speak with the Corporate office/ CEO. They (Customer Sevice Dept) I am calling the TV station to see if I can get some time on there to complaint about Conn’s. Also by filing a complaint with BBB as well. I am getting on Tweeter, Instagram, and Facebook to inform people not to ever buy from Conns. Maybe with enough people exposing their bad products and bad customer service, we can get them out of business so they can’t Con or scam other hard working people again.
Everyone get on Social Media and let all of your friends know about how bad Conns is and to warn them no to purchase anything from them.
No sales means no Conns anymore.
I wish I had seen this before
It is VERY disturbing to come on here to make a complaint and see SOOOO many other complaints about BAD customer service. Kind of makes me think there is no point. However, I will anyway. My husband and I bought an LG 65′ tv on Tuesday, July 25, 2017 at the Walzem/IH 35 location in San Antonio. When we arrived, two sales associates made a scene about who was going to get to take credit for our sale. Very awkward. We didn’t open our tv until Thursday, July 27, and noticed there were no screws for the base and no operator’s manual. We called the company and spoke with associate Fernando, who advised us to ‘just go buy them’. We also spoke with store manager, Jancee Sanchez, who also advised us to go buy them. She did state she would check with the Warehouse Manager to see if they had other screws in the warehouse. On Friday, my husband went to buy some, but could not find the exact size, and was told they aren’t sold in that size. On Saturday, he called Jancee again, who claims she assumed we didn’t need her to call the warehouse since my husband was going to go buy them. She said she would check with them and call us right back. After NOT getting a call for 3 hours, I went to the store where she refused to come talk to me. Another manager came to help me by submitting an email ordering a package of screws. After waiting for an hour to speak with the manager who refused to speak with myself, or any of the other customers who apparently were there to complain to her, she finally came up to me. I asked her if I could just exchange the entire the tv for a tv that had all of it’s parts. She said she couldn’t exchange it because of it’s missing parts! I was LIVID! She had to nerve to tell me we probably threw them out. We have NOT thrown ANYTHING out AT ALL, and have EVERY PIECE of trash that came with that tv and everything else we spent $3000 on that evening. I was so done with it and just wanted to return everything, and she said there was a 15% restocking fee. You would think for all of our trouble and inconvenience caused by the store SHE runs, she would be able to help a little more than stand there with her nasty ‘I don’t give a XXXXX’ attitude and ‘F You’ little smirk. I have NEVER been so mistreated by a store manager or customer service department in my life. I am telling this story to whomever will listen!
I opened a account and bought a washer. When arrived it was damaged. They hook it up trying to hide the damage. I inspected it and noticed it, saying was anyone going to tell me about this? Than was told they would give me a discount if I take it as is. I agreed because it didn’t effect the function of he washer. It took me 6 months to get the credit for damage because they said it was never noted. I had names of Managers I spoke to and the driver who offered it. When I said I would never shop there again if not applied, that when they finally applied discount. After I didn’t want to shop there again. My wife decided to get a new TV as a surprise and went back to Conns. I hated that she did business with them after what they did to me but it was too late. Everything seemed ok until recently I hurt myself at work and have been in and out of doctors offices. Having surgery and also dealing with a family who passed away. So as of now, to remember when the payment is due is not top of my list. All of a sudden I receive call and when answered no one says anything and than hangs up. I got 10 to 20 calls a day of no answering when saying hello. I assumed it was a telemarketer or someone playing games. So I finally call the number back to find out it was Conns. When I asked why I was getting calls like this, all I got from Customer Service and corporate Customer Service was are you going to make a payment. The longest I was late was 3 days. I told them I could understand getting called like that if I was a dead beat and never made a payment. But if someone would have answered when saying hello and said you need to make a payment. I would have said ok no problem and made the payment on the first call. I said there are too many telemarketers and scammers now that when anyone gets a call like that. That is going to be the first thought in someone’s mind. When I asked how they can fix that because 10 to 20 calls a day of no one saying anything is excessive for someone only being 1 to 3 days late. They said simply make a payment and the calls will stop. No one I spoke to cared about my complaints and I called over and over hoping to get someone that cared on the phone. But was let down by every single representative I spoke to. I than began to go to BBB to file a complaint. After going to section to complain I noticed that they have a long list of complaints with either the same issues or even worse issues. Once my account is paid off I will no longer be doing business with them and will never refer anyone to them. And judging by the complaints I see on this website and BBB website. I don’t think Conns will be in business for too much longer.
I bought a couch and computer and had a good experience so once I paid them off I went back and bought a mattress. I paid extra for the disability, unemployment and they charged me for the warranty reporting that could be removed once I brought in my home owners. First I have taken in my homeowners proof 4 times and they can’t find it and want me to bring it in again. I had to have emergency surgery and called to use the extras that I was paying for. I was informed that to do that I would have to make the next two payments! Excuse me hoe is this helpful. I go into the store and go over all off my payments and am told I am up to date. I then start getting collection calls as they stated that they can’t see all of my payments? This company will try and harass you to get more money. I have heard that they are going out of business. I have tried to work with customer service to no result and when I ask for higher ups there is no one available. I am asked in the same call by at least 4 people for my personal information but they don’t want to give anything on themselves to identify who they are. WARNING GO ELSEWHERE
On July 5, 2017 , I brought my RETIRED parents to conn’s (Gateway location) Beaumont Texas . My mother called BEFORE we went to start their credit application process because they live 30 minutes away. She was told to bring her most recent bank statement. Which she did.
Retired as they are , they receive ONE check per month and the bank mails that statement the FOLLOWING month on the 12th day. They were denied because the statement was 35 days old a d not 30 days old !!! Hello, how do retired citizens show a 30 day old BANK statement if they are paid MONTHLY ?.. The woman sales person asked my mother her ss.# 7 times and still had the WRONG # !! She was eating French fries, chatting with her co -worker’s , answering phones and NOT Professional at all ! She never once even asked to see the washing machine that my parents chose to purchase. We were there 2 1/2 hours only to find out the CONTRACT WAS WRONG ! After returning home she then called my mother to say come back tomorrow and just sign the NEW contract I am working on.” I will be off , but my manager “Chris” will be here to take care of you”. …After another 30 mile round trip turns out Chris and Tonya Powell were both “OFF’ for the day , and NOBODY knew anything about a Contract. Assistant Manager Billy , happened to be in and was completely blind sided about the entire transaction. My parents had already paid the down payment, was charged an $80.00 DELIVERY CHARGE for Thursday July 6th which Ms. Powell promised .Billy had to COMPLETELY re-do another contract with ALL of the CORRECT INFORMATION, because the first 3 were INCORRECT !!! After my mother and Billy corresponded by phone several times on THURSDAY (July 5th) , Billy learned the washing machine DID NOT MAKE the truck for Delivery as guaranteed for that day , but would be delivered on TUESDAY July 11 the following WEEK, which would be 7 DAYS !! I told my mother call , and tell them I am going to pick it up MYSELF NOW …TODAY ! She did call, only to hear that BILLY was now gone to lunch. We arrive once again, to learn the Contract was Still incorrect and Nobody COULD EXPLAIN WHY , WHO WAS responsible and THEY DIDN’T CARE !! My mother cancelled the CONTRACT IMMEDIATELY AFTER I TOLD HER “ENOUGH IS ENOUGH “!! Absolutely Unprofessional, Rude,inconsiderate, inconvenience BEHAVIOR !!! Maybe because it was a only a $400.00 washer versus “A BOAT LOADOF FURNITURE”, and the commission didn’t seem to interest these sales employees ?..
I have NEVER EXPERIENCED such unprofessional customer service ANYWHERE before ! It was certainly an EYE Opening experience ! There was only 3 customers in the entire Store the first day, and yet , it took 3 hours to fill out application , 3 TIMES ? REALLY ?.. I will Highly Recommend LOWES, OR SEAR’S to EVERYONE shopping for Appliances and Household goods OVER CONN’S !
I AGREE!! ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!! HORRIBLE!!!
Regarding WO# 0841392, screen replacement done yesterday. Back panel is separating, and frame is cracked. I want to speak to someone THIS MORNING. I want to TV replaced or repaired TODAY. This was the 3rd trip and 2nd service call for a 4 month old TV.
On Monday July 2nd, I went into the Conn’s store on County Line Drive in Ridgeland MS. I went to look at refrigerators, I had not made up my mind to purchase. I did not want to increase. While there the sales per (asst manager) helped me and with the sale I could get next day delivery. I decided to buy. The sales person moved very fast and did not fully explain things. What he did not tell me was that he was ADDING PERSONAL PROPERTY INSURANCE to my contract. I did question several times about the total new balance and the APR amount. I was never given a straight answer. My contract was emailed to me and I was not able to open it on my phone. When I got to the computer, I opened it and read $785.00 added for property insurance.
I went to the store on the next day to have that amount removed off of my contract because it was not disclosed to me at the time of the sale and I had not authorized it. I spoke with a manager name Judy Givens, who was very RUDE. Her initial approach to me was augmentative, loud talking, disrespectful and did not appreciate me as a CUSTOMER. She told me she would not take the money off because it was the LAW. I told her it was not the law. She then said they have to put it on at CONN’S. I think this is very CUNNING and not right, it should have been disclosed to me. She then said, well you signed the ipod. Yes I did sign it, but I had no idea I was being CUNNED!! She said I should have bought my home owners insurance policy with me. You have got to be kidding!!! Who bring there home owners insurance policy to a store when they are shopping? She assured me she would not take it off. I asked for someone above her to speak with and she told me, she was it. I told I would goggle and get the corporate information. I was lied to and mislead at this store. To add personal property Insurance without disclosing is unlawful and should not be happening. It should have been my choice. I will NEVER purchase from this company again. The manager did not value me as a customer and she asked me out of the store without my issue being resolved. I will tell everyone I know of this experience and they need to make sure if they buy from CONN’s, read every word on the CONTRACT.
SAME HERE! I am still trying to get a hold of a CEO or president. May have to look at other options if there is no one in charge of this company!
On January 10, 2017, I was contacted by the customer service department stating my payment had not been made in the amount of $192.00. I informed to agent that in fact, my payment in the amount of $285.93 was not due until January 19, 2017. The agent looked at the account and informed me, there was no contract in the system for the amount I stated. I informed to agent that in fact, on the day of purchase I was called back into the store by the sales person and told the contract I signed was incorrect. I went back into the store and a manual contract was completed. I was told by the agent to not make a payment until it was corrected in the system, and to contact the store of purchase to see if the manual contract had been sent in. I contacted the store on January 11, 2017 to inform them about the call I received the night before, and my concerns. I was informed that because a manual contract had to be done, it could take up to 30 to 45 days for it to be entered into the system, and was assured that it would be corrected, and it would not affect my credit. On February 7, 2017, I was contacted by customer service again, they informed me they had not received the manual contract from the store. I informed them that I was only liable for payments in the amount of $285.93 with a total of $6915.92 principal balance. I also monitor my credit and I saw there were two accounts reported totaling almost $10,000 with payments of 197.00 and 192.00 which were incorrect. I was told by the agent it would take another 45 to 60 days to have it corrected in the system and I would receive a phone call once it was. I contacted customer service on April 27, 2017, informing them that the situation still had not been corrected, I looked at my credit report and saw a negative report from Conn’s stating I was 90-119 days delinquent on payments of 197.00 with a principal balance of $5162, I informed the agent that the report on my credit was incorrect as I have only followed the direction of customer service agent I spoke with on January 10,2017 to not make payments on either account until it was corrected. As of April 27,2017 it was still not corrected and should have not been reported to the credit bureau. The agent I spoke to looked at the information provided and also followed the instruction of her manager to escalate the issue to another department, because the department that it was assigned to had not corrected the situation at all. A ticket number was generated concerning the situation #575300 to the upper level department. On May 2, 2016 I was told to contact the manager at the store of purchase, as he would be the only person who could rectify the situation at this point, the corporate office to date still had not received a copy of the manual contract, and the escalated ticket had been resolved by the corporate office. The solution the corporate office had given was to bring both contracts to date totaling almost $2000.00. I informed them that this solution is still not correct and they could not hold me liable for more the contractually agreed amount, and it was not fair that the situation, which had no wrongdoing by me has had an adverse affect on my credit. I contacted the store manager of purchase, in which he looked at the contracts and also pulled the manual contract on file, he then stated he would contact the correct department to have it rectified. I have continued to receive calls from the collections department of Conn’s in which the conversations have turned into I intentionally went into the store to make purchases that I was never going to make payments on. I have asked that the agents look at payment history prior to the December 14, 2017 purchase. I have filed a complaint with OCCC. The agent assigned to the complaint requested Conns send requested contracts by June 5, 2017. It s now June 23, 2017 and to date Conns has not complied with OCCC. Conns does not respect its Customers, or Texas Office Of Consumer Credit Commission.
I am very disappointed in Conns Customer Service and Repair departments. I bought a LG refrigerator about a year and half ago. I started having issue with the refrigerator getting a code of F dH. This was something I told Conns from the very beginning almost a month ago. This will be the third time Conns comes to my house and is not able to fix the refrigerator. The is they keep ordering the wrong part and now they didn’t order all the parts that were needed. How can this happen? Do these employees not know how to repair? Do they have the proper training to be doing this? It’s amazing how you can’t get something fixed. I paid a lot of money for the insurance and still my refrigerator can’t be fixed. I have a family that needs to be fed. I have spent so much money in eating out, not to mention all the food I had to throw away due to the refrigerator not cooling properly. I need my refrigerator fixed Conns. Can you understand that? I want someone to help me with this issue. I have been a very good customer. Your customers don’t deserve to be treated like this. Hire people that are able to perform their jobs just like we have to be able to pay the bill. I will not ever buy from Conns again and I will let every single person I talk to about this horrible experience my family and I had to go through. Worse service I have ever experienced.
Yes the customer service sucks! I have a washer that has the warranty on it. I placed a work order for the washer to no avail. They apparently do not have a service department so it is out sourced to another company. The company they chose never had a technician available to come work on my washer and rescheduled 2x. As if I’m just sitting at home all the time waiting for someone to come fix my washer. I call conns and tell them about the problem. And the idiot I spoke with just says we will escalate this well that’s what they told me 2 weeks ago when it took them forever to schedule the first appointment. Will never buy a product from this shot company ever again!
I have called Conns for 3 days requesting an email for my balance so my credit union can mail them a check. NO ONE WILL HELP ME. They won’t send me an email. This is so ridiculous that I am am arguing with a company so I can pay off my balance.
Conns has the worst customer service of any company that I have had to deal with ever!! No one can help me. I call about the same thing every month. They can NEVER find my account the first time. EVERY month for 5 months, I have the same conversation when I try to pay my bill!! It is very frustrating and I will NEVER use again once this is paid off! It would be nice if you had a customer service dept that actually cared about their customers and actually wanted to help people. I am beyond frustrated with this company!
WE bought a sofa and recliner that was to be delivered today. Well it was but the sofa had to be sent back because it was messed u. So now we have to wait till Friday. Well this is not good for business. This is the second time we have had problems. Now we only have a recliner in our living room. We should be able to get something for our inconvience. This is bad business practice. When you call to talk to someone they transfer you to another person. Cant even talk to a manager. Not happy at all.
CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe
After reading several of the other notes on here, I see that Conn’s is really working hard to be a rip-off kind of store. Your store is new to our town, Rocky Mount, NC. In fact, the reason we went in there was to see the new store. We bought (cash-even though the salesperson wanted us to finance it) a Samsung television and picked it up right that day (Feb 2017). We went home, and I hooked it up in my mother’s room. She was glad to see a nice clear picture and was happy until she would turn it off. Once you turn it on again, it does not recognize that it should pick up its service from the HDMI1 port, and kept going back to just plain television with nothing but a gray grainy screen. She is unable to fix this because she is not a technical person-and she has a hard time reading the buttons on the remote. Shortly after purchasing it, I was called to her house several times, customer service couldn’t help, So we thought it might be a cable issue. Cable company came out twice (at a charge to her) and they determined that there was an issue with the television. So I again made a trip to her house, picked up the television and went to the store to get an exchange.
Upon entering the store (50 days after purchase), every employee made excuses why they couldn’t help but everyone was happy to give me an excuse: {you didn’t purchase the warranty, it’s been more than 24 hours, it’s not Conn’s fault} I was given the number to call Conn’s corporate and sent away with the television and no resolve. When I got back in the car, I called the number I was given and behold, it was to customer service-where my mother and I sat on hold for 25 minutes before someone answered. They told me that the only way they could fix the issue was to speak with the store manager—so I walked back into the store, and the store manager takes my cell phone and has a conversation with the customer service department. When he finally hands my phone back to me, he tells me to bring the television back into the store and the Samsung service people would be called to repair the product in their store.
Finally, I thought someone had stepped up with their customer service.
Four weeks had passed, and my mother nor I have heard from Conn’s. So I call the manager, Mr. Brown. He explains to me that they have not done anything with the television because it wasn’t their responsibility—no call to us to pick it up, no communication, no nothing…while my mother was without a television for the 4 weeks.
When I show up at the store to pick up the television with no resolve, Mr. Brown hands me the television and says “if only we would have purchased the warranty”…but clearly the television had an issue when we bought it, so it should have been a product issue, not a warranty issue.
I can assure you, I will tell everyone I know how poor this company treats it’s customers–and know that my mother went somewhere else and bought a television that works.
I bought a wonderful looking living room set from Conn’s in Knoxville. Due to an inexperienced employee who obviously didn’t know how to fill out paperwork correctly, instead of adding the extending warranty I requested he added property insurance, even though I provided a copy of my own. He explained it as the warranty and showed me where the charge was on the paperwork. Now that I have had the furniture for 2 years ifs in need of some repair. Even though in my opinion for only having it two years it should not be in the condition that it is. Poor quality leather by Jackson furniture for its Catnapper line. After talking to three different individuals with Conn’s it’s clear that their strength is not customer service. The sincerity of their apologies was nonexistent. And the lack of willingness to step up and provide good customer service when a former employee had obviously done his job in correctly. Why do companies We think that we will believe that they can’t do anything? When the plain and simple fact is that they choose not to or are unwilling to. Come on Conn’s be better than that and take care of your customers. Instead of giving me excuses of why you can’t do things, tell me what you can do for me. I hope you reach out to me and at least make a solid attempt to resolve my situation. At the moment I would never recommend anyone attempt to do business with them. And obviously by this location excelling 1⭐️ Reviews, you can see the strong effort and improving how they do business.
I received a mattress that is infused in smoke. I do not smoke. I have a three year old daughter who is very sick with allergies and I have to deal with customer service putting me on hold for 38 minutes and never clicking over. One young lady Tyneshia gave me the number to pay my bill instead of corporate and then she later lied like her name was Crystal. Another said well if you signed for the mattress, then it is yours. The representatives refused to give me any information on the delivery drivers or even investigate who delivered my product. I was then told that I cannot speak with anyone in corporate besides customer service who all refused to give me their names and/or provided me with a fake name.
I then called Delivery and was transferred over to the customer service line again and told that they wouldn’t help me at all. I signed for a mattress that was in good condition but not a mattress that was infused with smoke.
I have had the worst experience with Conn’s and the delivery. From being charged over $800 in insurance that I was not aware of to being told that since the delivery guys delivered my bed to my home without the footboard that I would still have to pay for the bed regardless as to if I signed. I am always being screwed and I will like for the CEO Or one of the Board of Directors to call me because at this time I am seeking legal counsel to see what my rights and options are.
I mean who wants to try and remove smoke from a mattress that should have been brand new with no odors. This is bananas.
CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe
When companies tell a consumer, they will safeguard their personal information, you want to believe them. On Saturday April 29th, 2017 in the morning I had overnight guest who spent the weekend with me. As anyone I had a busy Saturday morning, my phone ring and its Conn’s who one of my relatives answered the telephone after I guess Conn’s told her my entire business and that I owed a bill, my relative brought me the phone with a embarrassing look on her face and said I’m sorry but they thought I was you. I was furious that they would give out and spill out information about a bill without asking me to identify myself. I asked my cousin are you sure they didn’t ask you to identify yourself she said I am sure. After reviewing the FTC website the FTC can and does take law enforcement action to make sure that companies live up these promises. The FTC has brought legal actions against organizations that have violated consumers’ privacy rights, or misled them by failing to maintain security for sensitive consumer information. In many of these cases, the FTC has charged the defendants with violating Section 5 of the FTC Act, which bars unfair and deceptive acts and practices in or affecting commerce. In addition to the FTC Act, the agency also enforces other federal laws relating to consumers’ privacy and security. I will be filing a complaint to the FTC about this and as a 24 year fraud advocate I will check with the classaction lawsuit complaint center to see how many other people have been affected by this. You need to have your customer service agent fully trained on how to handle and make appropriate calls. I admit I forgot to make a payment and do not like my bills unpaid. But this is unacceptable.
I have never dealt with a “company” like this before. I bought a couch, love seat and two recliners in July 2016 and started having recliner problems in October of 2016. It is impossible to talk to anyone without getting the run-a-round. Finally after two weeks of trying to get a third service call set up for the same issue( seat cushion pulls away from back rest) I have a date!!!!! To say this is a horrible company is an understatement!!!! If you are considering purchasing from Conn’s I would re-think. We will never make another purchase from any Conn’s, we have learned a very expensive lesson for sure!!!
This is the worst company on planet earth, they tell their customers one thing and does something completely different. They are very dishonest I will Never purchase anything from CONNS
I am currently experiencing a nightmare dealing with Conn’s customer service. They charged the wrong check account that I have on file with them which resulted in fees and closing of my account. This issue has been going on for a month now. I have called them almost everyday for a month, spoke to multiple representatives, ” managers”, and even submitted a request online. Everyone that I speak to keeps giving me this scripted response and saying this issue is under review. I am also yet to receive a response from the email that I sent over a week ago. At this point I am in jeopardy or having a negative mark on my credit due to Conn’s careless mistake that they are not concerned enough to pull the recorded call and issue the credit to my account. I understand that mistakes happen however when you drag your feet to fix an issue that you created and continue to cause the customer more issues and time that shows how much you value your customer. After this experience I will never do business with Conn’s nor will I recommend them to anyone. As a customer I should not have to spend hours out of my day begging representatives to correct their mistake in fear that this will cause me more issues such as a negative credit mark that I will have to spend hours to dispute. Very unfortunate situation!
I purchased a living room suite from Conns in 2015. In November of 2016, I submitted a work order to have my sofa repaired. (Recliner would not close, and the boards are exposed on each end of the reclining sofa). Unfortunately, my first work order was lost by Conns Service Repair, and 4 work orders later, my furniture is still not repaired. It is now April 18, 2017. I have spent two hours on the phone today trying to get a resolve and I am transferred from one representative to another, I cannot even get a manager on the phone. I have issued multiple complaints that have been escalated to corporate and I do not get a return call. Up until I had this issue, I would have recommended Conns to anyone. Now, I wouldn’t even wish this headache in my enemy. Conns is nothing but a con themselves. I have a contracted agreement, I uphold my end of the contract however Conns does not do the same. Maybe the BBB can get some resolve. My contact is 972-342-XXXXX
Conn’s was giving us credit to replace our 65″ LG TV. On Saturday, April 8th, me and my wife visited your Chandler, AZ store to select a TV to exchange. The TV we chose was a 78″ Samsung but the store only had a floor model and according to the sales manager there were no other models like that one available. In order make the deal he was going to split the 4 year protection plan $600 in half. My wife and I thought about it but because the price tag was still around $3200 we decided to pass. Since there was another Conn’s store in our direction on the way home we decided to stop by your Mesa store and see what they had. To our surprise they had the same 78″ TV on display and they had 2 new sets in storage. So we agreed to purchase a new one there. As we were finalizing the paperwork to purchase the new TV we received a call from the Chandler store stating that a customer had just change their mind on the model we wanted and they could sell it to us for the same price they were going to sell their floor model with half off on the protection plan. So we agreed to go back to the Chandler store. We then told the salesman at the Mesa store that we were not going to complete the purchase there. Within 5 minutes of leaving the Mesa store the sales manager from the Chandler store calls us back and stated he could not sell us the TV for the deal he agreed to because he didn’t know we went to another Conns store. Of course this got us very angry because the sales manager didn’t keep his word and we had already left the store. After waiting a couple of hours to calm down we called the Mesa store back and let them know we would be coming back to complete the purchase of the new Samsung TV. Then again within minutes of talking to the Mesa store a so called “account manager” from the Chandler store calls us and claims he wanted to get our information about what happened at the Chandler to send to corporate. He then claimed if we were to come back to the Chandler store that he would be able to honor the sales manager’s original agreement, but he could only do that at the Chandler store, no other store. We declined his offer and decided to stick with the sell we agreed to at Mesa. We have purchased quite a bit of product from Conns and would have hoped to be treated much better than we were. We are both disappointed at this whole ordeal and expect Conns to find a way to make this right. We can also be reached via my cell phone which is 602-614-XXXXX. Thank you for reading our complaint.
I went to the store and Sheridan Colorado where I bought a washer and dryer pricing over $2200 when they delivered it the dryer didn’t work I called and got service they came out said it needed to be replaced that was two weeks ago I called today and talked to a girl name Stephanie who is a sale manager and she laughed and called me a liar and said I never called the repair Center. when the lady I’ve been working with the whole time Bernadette called she found out all the information and got it straightened out hopefully we’ll see. Mike the store manager basically called me a liar and was very rude these people are very unprofessional and should not be in the positions that they are in. Been doing any better buddy a favor it’s their jobs the customers are the ones that keep them in a job and for them to laugh at people in these situations is unacceptable. I hope anybody that reads these comments never goes to conns ever to get anything and I hope they go out of business for the way they treat people and the s**t that they try to pass off as appliances and furniture.
I purchased a television and a living room suite and about 4 laptops. Unfortunately I lost my job due to illness. I had taken out the insurance that was suppose to cover the note. I filled it out and took it to the store In Houston Texas and was assured it would be taken care of.Then I was told because I missed a payment the insurance no good. Within a few days I received a complaint filed with the court. But. since my lawyer decided not to show for court and I had been told by my attorney I did not have to appear. A judgment was rendered. I cannot get through to the person I need to pay my note to. Nobody seems to know where my account is. If I can’t find who has my file I will be in default.
Our refrigerator has been broken for 2 weeks now. All the food ruined. I have called and called and called conns in fort worth texas to have thwm come and look at it and nothing. We have called and called and called to get the door handle repaired and again nothing. Here it is 2 weeks later, food destroyed (300.00 dollars worth) and still it is not fixed. Why do i want to pay on a refrigerator that doesnt work? Why is it so difficult to get someone to help or fix this thing? I am angry and frustrated with this whole thing. Honestly i will never buy from Conns again.
Back on March 3rd Conn’s took 90 dallors out of my account on a payed off account, I was in the hospital from March 1 to 8 I found out when I got home on the 8th…. I called first lady said i couldn’t get a refund so I asked for her supervisor and she told me I could get a refund but it would take a few days a i would get a check in the mail…. Never happen I kept calling every week about it same ol store it will take longer now…. It’s been almost a month now no check…..
I purchased a Samsung 55″ 4K tv from Conns. It gets delivered and not even 4 hours later the screen resolution is distorted and appeares cracked. I reported it immeadiately and met the Conns 24 hour notification time frame. Conns customer service rep tells me the driver took a pic and it’s on me. Excuse me!!! So I contact the sales rep who helped me by contacting the warehouse who delivered it. Well after speaking to them they can’t help me and I now must contact service. Well that turned out to be a road block. Six phone call attempts led me to be transferred 12 times and on the phone each time for more than 42 min. Tell me why this $800 product can’t be replaced???? Why is this so darn complicated??? I’m so frustrated and ready to go off. I even went online and tried to set up service repair and it said could not find customer to match. I guess once you get my money you could care less about me. Someone needs to fix this TV ASAP!!!! Ready to give it back to them and I will get all of my money back.
I’m writing to let you know about the unfair treatment I received from your company store in Lafayette La. I purchased a refrigerator on Jan 29 2017 on credit and the extended warranty was added on. I only realized I was being charged when I received my first bill and I call to question the charge and that’s when they explained about the warranty. I explained that I have homeowners insurance and didn’t need it. They told me they could not remove it. I call the store and explained and they told me all I had to do was bring in my policy and they would remove the charge. I’m 75 years old I had to find a ride because it’s 45 minutes away. I ask for the manager and they refuse me by saying he wasn’t there but he actually was. So the assistant manager spoke to me. I showed him my paper then he refused it and said he could do anything to call this number. That’s was three weeks ago. These people had me fax my insurance paper twice and I was calling everyday to find out if they remove the warranty amount. I have been going back and forth about them receiving my fax and then finally they said they got it last Thursday and to call back Tuesday which is today and guess what they told me. This is the customer service exact word. Mrs Leatrice I can do this to you no more we have been giving you the run around and lying to you about removing the amount. We can’t help you maybe you can try this number. I was flabbergasted. That I would blatantly told I was lied to. All I want is for Conns to remove a warranty amount I didn’t ask for so I can pay the balance in full that’s it. Is there anyone who can help me? My next step is to contact the BBB and our local TV station. They usually always get thing done when elderly consumers like myself is preyed on by cheating them.
I purchased a washer and dryer with a cash option of paying the items off in a year with no interest and finance charges. Well I paid my cash option in the year and when I called on March 1, 2017 to make sure I didn’t have a balance it showed a balance of $7.07. Today was my 5th phone call after calling the automation line and checking to see if it stated paid in full or no payment due. Instead of that it said I still had a payoff of $486.81 and a payment due March 25, 2017. All the customer service people tell me is my account is under review. UNDER REVIEW FOR WHAT?? I paid the items off there is nothing to review. It takes 2 weeks to review? Plus adding up the payments I made I overpaid by $77.84. Maybe the BBB can get this straight because I just sent them everything including my bank statements where everything cleared my bank.
Did they get it taken care of? Im dealing with the same thing except theyowe me over $500.
We purchased a Samsung Electric Range in September 2016. In January, we noticed when using the oven ONLY, the glass top gets extremely hot to the touch and is red underneath. We called Conns Service since it’s under manufacturer 1 year warranty and the 2 year warranty we purchased with Conns. Took two weeks for the first technician from Conns to come out. He checked the stove and said he had never seen anything like it and would have to call Samsung Technicians and get back to us. We waited a week and called Conns Service back since we hadn’t heard anything and was told the ticket was closed and showed we were satisfied. I disputed that and filed a complaint. Conns complaint dept called me and explained that technician made notes about calling Samsung and that for whatever reason the system closed the
ticket without sending it back to the technician. Said the technician was out that day but would be back the next day. Asked if I wanted another tech so I decided to give him another chance. To date, we still haven’t heard from him. We gone to the Managers at the Spring store where we purchased the stove and the process has started all over again. A second technician came out, said it was insulation before even looking at the stove. He removed the screws and raised up the glass cooktop, looked at the insulation and said I need to call the manufacturer because it was still under their warranty and Conn’s techs would need Samsung approval to fix the stove. He wrote on the workorder that I need to contact the manufacturer. I said, you realize you haven’t turned on the oven to check it out. He said yes, I could but never did. I asked for a copy of the workorder and asked him are you going to write down what you said was needed. He did that, circled it and I made a copy of it. He stayed maybe 6 minutes. We have been waiting 2 mos to get this rectified. The managers at the stores are doing their part but the service tehnicians are UNPROFESSIONAL and do NOT followup with their customers. My husband has been doing business with Conns for 40 years!!! This is first time we’ve ever had issues like this. I will NOT ever buy another SAMSUNG appliance.
THIS PROBLEM HAS NOT BEEN RESOLVED YET. I’m ready to send this stove back to the store and have our account credited. We’ve paid 3 mos and no OVEN. We need to talk to someone higher up because after being customers for 40 years, this makes no sense.
I purchased a TV from Conn’s ..we went to Make a payment and it turns out that we have to pay more just because an Employee at Conn’s made a mistake on date payment . so this black chick with no care in the worlds says give me the payment and I’ll tell you your balance..I’m not stupid you take my extra money that im not suppose TO pay, she says even if we pay in the first we have to pay LATE fees..why? Im not late.It not my fault someone made an error..you are con’s..just like her we aren’t even late. I wouldn’t mind paying if my legal.paperwork said so but it don’t..I will pay what it says on it..
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Piece of Sh*t a** company!!! Hope they go bankrupt this year! F**K CONN’s artist!
We have purchased several appliances from Conn’s and didn’t think twice when we went to purchase our new washer and dryer set from the location in Dallas, TX on the DFW turnpike because we had never really had a big issue with them…until now! But we will never again purchase from them. After only a week of use, the dryer broke! Luckily we purchased the warranty, but honestly, it did us no good! We called thinking that since we had only had it for a week we’d have no issue getting it replaced! Wayyyyy wrong! They scheduled a service tech to come out to see what’s wrong with it…not even to fix it…just to see what part, if any, will be needed. Wtf!?!? Not only that, we have to wait 2 weeks before a tech will even come take a look at it! And if a part is needed to repair it, which if it’s broken, most likely parts are involved, we’ll have to wait even longer for the part to be ordered, received and then to schedule another tech to come out and actually fix it! All the while we’re stuck with a busted machine having to wash at home and spend money to go dry at a washateria! This is absurd! We have been calling the store and customer service and the corporate office with not one person trying to give us any other solution, but to wait! If we want, we can do a voluntary repo, which will mess up our credit. We can also take it back with a 15% restocking fee to be charged. Again, we only had the machine for a week! We will never again be purchasing from them. I read on another complaint that they’re name says it all…Conn’s! Because they sure do conn you!
I just bought a Samsung washer & dryer from Conn’s. Two(2) days later I find that they are on sale at Sears, Lowes, Home Depot, and Best Buy for $380 less than what I paid. All of the stores have the units and prices on display inside the store. I drive all over town trying to find a sales flyer so that Conn’s will price match. Can’t find one. Even though I show them on the Internet and even took pictures of a unit at Home Depot, they still want to screw me out of me out of my money. Even Best Buy will now price match Internet prices from reputable sites like Amazon, Home Depot etc. I will be sending a letter to the President of the company. Additionally I plan to tell everyone in my sphere of influence to never buy from Conn’s again.
It’s crazy to get service. I paid hundreds of dollars for warranty. I call to get service on the 8th they said they will be out on the 16th which baffled me at the time frame. But even worst they never showed or called. So I call in and they say we need to reschedule to the 24th. I cannot believe this. I adjective for supervisor and have yet to get a call back from her. This is the words place and I have bought alot from conns but I promise I will not be back.
I have put in a request on 1/7/17- per misinformation given to me by the Sales person, Kyle, on my last due date. I have called back numerous of times, finally to find out yesterday the person sent the request on the wrong account so I am having to wait again! I called the sales guy as I am upset and he hangs up on me. All in the middle of this the TV goes out on 1/16/17; they said they would have a service person out on 1/20/17, now they call today and say they can’t be out until the 24th…. I am so pissed
My husband purchased our tv on 1/3/17 from the Conns in Baton Rouge, La. We had the tv for a total of 3 hrs and started having trouble with it shutting off and on. Husband checked the settings and couldn’t figure out what was happening. I called the store the same night, they tell me I need to schedule a tech to come out. I replied with I literally bought the tv a few hrs ago for $1100.00 and I need to call a tech. Are you freaking kidding me. We call to schedule an appt. Of course we are waiting 2 weeks to get someone out. In the meantime the tv is still giving us problems. I told my husband the hell with a tech I want a new tv or return this one and be done all together. Husband calls the store 1/9/17 and was told they are not accepting the tv back. Policy says a tech needs to come out. He calls the corporate office later that day and was told the same thing. He tells the lady that we have been faithful customers for about 3 yrs and after this incident and they its being handled we are done with conns. She replies with thank you sir have a good day and ended the call. All I want is what I’m paying for a tv that works without having to have a tech come the first time i try to watch it. Smh… you’re already robbing people with the prices and now we can’t get quality products or quality service. Shame on it all.
It’s horrible that consumer complaints roll in on this website. I don’t doubt your interest payments and receipts are lost. It’s a mess from within. There is nothing one civilian can do. There is nothing about credit involved in this company. Most people who want to establish credit start from the beginning. In my world I tell all youth to do that. Don’t do it at Conn’s. it’s not real credit. It’s a bank. A bank with no organization. Any one person could pay on time at any before date and not establish credit. The company establishes interest. This means they make money on your prompt payments. They win on your few defaults. I mean on our civilian interest. The credit department at Conn’s is non existent. I caught word there is a new hire. He is fresh off the college education system. Let’s see if this guy can help with all our first starters? Let’s just see if he has anything going at all. We can’t open to all purchase banks. It’s not a pretty position he sits in. Why would this guy’s mother let him take such a publicly nasty job. This guy needs our support! Don’t let Conn’s ruin another soul. Otherwise, America, let’s do it right. America means you. Don’t be the topic of a company and thir failures. Don’t let your bills fall into any other companies hands. When the company falls. Your own info is lost. Take it from me. Don’t let ur credit die with Conn’s.
Publicpolitician.
I purchased a washer & dryer from the Arlington, TX location on 12/31/16 and had delivery setup for Jan. 3. When they arrived the washer was damaged, so they took both back. I was called on Tuesday (1/3/17) for a delivery on Wednesday (1/4/17). I took time off work for this delivery but on Wednesday they didn’t deliver and didn’t call me to inform of not delivering. They said that they didn’t have the product in, so they called again for a delivery for Thursday, which I had to take time off work again. When they arrived and setup the washing machine and dryer I was informed by the delivery guys that in order for me to use all the functions of the set that it had to be side by side setup which in my house it couldn’t be that way. Also the delivery guys said that the salesperson should have informed of this which he didn’t. So I went to the store and all they did was make excuses for not informing me of this key point. During this time the Store Manager who saw me upset NEVER acknowledge me or tried to help, Then the corporate office customer service people called after I filed a compliant stating that I should have told the salesperson my wash room setup. I told her that the salesperson(David Cobb) should have told me this when he was selling me on the features. Needless to say the customer service from the store and the corporate office is terrible. I have been a customer with Conns for 8 years but this isn’t the first time I have had issues so I will not be purchasing anything else from Conns.
I purchased a Tv and Entertainment center on 11-10-2016. on 11-19-2016 it finally arrived, The TV screen was cracked and only part of the entertainment center arrived. Tried to get delivery to return but would not. They kept telling us we would have before Thanksgiving. It came and went and then on 11-30-2016 got another part of the entertainment center. We have contact the customer service and store on a daily basis. Still not put together and pieces were broken driver took notes but did not take back because more was missing. We have tried since 11-20-2016 trying to resolve the problem. it was a really easy solution replace TV and pick up entertainment pieces until all get in, Now we are told it is out of stock and don’t know when it will be in. Everyone from store manager, salesperson and corporate customer service has been horrible. All we wanted was to get stuff out until a new came in. I have been told so many lies it is a shame. Now we are getting calls about paying for a broken TV and a Entertainment center that is broken and don’t have all the pieces. Why don’t they make it easy to correct situation. I am not paying 4600.00 for something I can not use. I have contacted the State Attorney General and several news stations. I am not going to rest until this is corrected. This really a shame I have purchased several items from them never this mess. I have recommended several people who are now joining in with me to get this mess and anyone else corrected. We got to band together against this bad service. After we go to store and drop off all the merchandise and put notes to tell people watch out for the real con’s in the world
Pamela you are so right we ….We all need to stick together on this horrible treatment we are getting
It’s been over a month and half and my washer still hasn’t been fixed I keep getting lied to by the service department and I keep getting to wait one more week I have spent over $160 dollars going to the laundry mat to wash my wash my clothes and I yet to hear back from the claims department due to the damages my house received from the washer letting out all the water from the washer why is it so difficult for a company as large as conns to just replace a defective product with a non defected one. Just know I am telling everyone I know not to buy from conns on Facebook and Instagram
12/11/2016
Mr Theodore Wright,
I’m writing you regarding a washer/dryer set I purchased in your store in Baton Rouge ,La on Airline Hwy on 12/01. It was the Maytag set , you can check the models by my records The salesman was nice and courteous and did all he could to get me to purchase this set I wanted but to my surprise they were no longer on sale for $599 each but $899 each. Due to the flooding in our area and the holidays my income was limited but I really liked the set and Ronnie was so kind I purchased them due to my set had broken and I was not going to a laundry mat one more time. I have been a long time customer and have all my appliances from your store. Conns was the only store able to find me a stove to fit my counterspace a few years back . My complaint is not the salesman but the service . My appliances were delivered the following Saturday in which I was instructed how to use these appliances by the delivery person. I went to use them on Wednesday and the dryer made such a horrific noise . I don’t think that is a proper sound. it sounds like something is in there trying to get out. I called to have someone come check this and was told the 21st was the soonest I could have someone out. This is unacceptable for a $2000.00 set I just purchased I talked to so many people that day and everyone just apologized and said that’s all they could do. I retired from a service center and I handled customer complaints all day long and there is no way you tell a customer that is all you can do . There is always something you can do to satisfy a customer.. I have lots and lots of friends who are getting insurance checks on a daily basis for their flooded homes and I don’t want to express my feelings about your service so whatever you can do to help me I would greatly be thankful because I don’t want to return the set but what is the use if I still have to go to a laundry center and have to wait so long for service.
Sincerely ,
Jeanne
I spoke with Conn’s on 11/22/16 “Akon” and advised him that the wrinkle cycle was still not working and when service technician Mark Sutton came out on 11/21/16 he put a new panel on the dryer and when I asked him was the wrinkle cycle fixed he said is that was what I was suppose to fix, you don’t know how many calls I have had since I last came out. He left. “Akon” manager at the Gessner store called me back and said he has requested a service person to come out on 12/01/16 and he assured me that it would not be Mark Sutton. I took today off (3rd time I took a day off for this issue) and received a call from Mark Sutton stating that it was nothing he could do with the dryer, I need to call Samsung. I called conn’s and was referred to 1 8773581252 and spoke to Sidney in customer service, I asked for a Manager she put me on hold and I was disconnected. This is the 3rd complaint and the 3rd day I have taken off work. My dryer has not worked properly since 10/31/16 and I have not missed any payments. I am requesting a new dryer. hank you for the opportunity to respond to Mrs. Watson’s complaint. Our records show on July 27, 2016, Mrs. Watson purchased a Samsung washer and dryer and elected to purchase a 48-month Repair Service Agreement. We show Mrs. Watson items were delivered and received in good order on July 28, 2016.
Last week we setup a payment from my dads account. $204.94 to come out on the 3rd of Dec 2016. On the first of Dec they tried to take $214.95 out of his account.
My father who is in law filed a Federal charge of theft by swindle. In 2009 he did the same to Wells Fargo banks and won, but took it another step and after one year it cost Wells Fargo bank nation wide $288,000,000 they had to refund to customers. He has a trick that works in court. He puts piles of paper and filings on their desk that must be answered so it cost them a ton in legal fees. Even if they are in retainer. Anyone want to to file wait and see what I do.. if your tired of them just record all calls to and from them like I do.
We have a friend with Secert service that helps me.
Count me in!!!
My mother bought a refrigerator from Conns six months ago and its still under warranty. The freezer works fine but the ice maker does not work, the freezer handle broke off, the fridge part stop working completely mind you she is on Hospice care and some of medications she has has to be refrigerated. She has just got over food poison from eating something out the fridge. I have talked to the Store manager everyday for 2 weeks and the service dept. Ive even called the Corporate office with no answer. It goes straight to voice mail. My mother has 3 to 6 months to live and she cant even store anything she wants to eat without it being frozen. I’m an only child and its hard enough to see my mother suffer like she has but when i had to drag her out in the cold weather to try to get this matter resolved and 2 weeks later no resolution. I really don’t know what else to do but call the News!!!!!
Bought an 55 in TV a year ago and the picture went out. Called customer service for repair, next available was 8 days out! Called GM @ Plano, nothing he can do. Called repair service 9 times left 3 different mangers 9 messages, today still no call back from anyone of those managers. Called customer service yesterday: “man there is nothing we can do , Its a separate issue” so customer service and repair apparently can’t communicate. I will NEVER BUY ANYTHING FROM CONNS Again. And my TV is still not fixed!!
After reading these comments I now realize that I was blessed to have the experience I had with Conn’s in Fayettevile, NC . A higher power was definitely looking over me. I purchased an LG stove and refrigerator from this store on a Sunday. I was told that deliveries were made in my area only on Saturday’s. I received a call on Tuesday for a delivery confirmation of the purchased items for Wednesday. I had all signed contracts of the purchase in had with the delivery date on them in my hand when I left the store on Sunday. I explained that due to my work schedule the delivery would have to be in the afternoon. The girl said she would change the delivery date to Saturday. I called the number on Friday to get a confirmation of the Saturday delivery and was told that I could not confirm delivery because one of the items I had purchased was not in stock. I asked how could that happen? You had it on Wednesday, I bought it on Sunday for a Saturday delivery and now you don’t have it? I called the store and inquired as to why I had not been informed of this. I received no explanation over the phone . I was asked to come back to the store and choose another item. The store is 30 miles away. I explained to the sales person at purchase that I had to have these major appliances immediately because due to the recent flooding and power outages in our area my refrigerator was barely working and I needed this one right now. I went back to the store to try to find another set of appliances. I asked again how could you have my appliances on Wednesday that I purchased the previous Sunday but not on Friday? I was told that this company works on a first come, first serve basis. If someone comes in and wants the item that you have already bought and secured payment of and they can take possession of it before you then the item is given to the first person who takes possession. I was told that they can sell the same item you bought yesterday to several other people as well. In other words, we can sell what you buy from us if they can take it home first. What a way to do business. I will inform everyone I can of the way this company does business and their habits. I will never even so much as browse through another Conn’s store. I think that this company should be made to put this information in every contract that is signed with this company. I have reported this to the BBB and I will report to every agency I can find of these business practices. After reading all these complaints, I feel that I had a higher power looking out for me and I am thankful that the contract was cancelled by me. I went to another store and got the appliances I desperately needed at a better price and the warranty on the products was 10 times better.
I bought a sofa, loveseat, 55 inch TV, TV stand, and desk chair at Conn’s in Memphis, Tn on Austin Peay Hwy. I had the delivery scheduled for Saturday Oct. 8. I called on Oct. 3 or 4 to change the date to Saturday Oct 15, today. I got a robo call and a text message that confirmed the delivery date/time as Oct 15 between 12:45 and 3:45. Today I got another robo call and text that said I had a delivery for Sunday Oct 16. I called the delivery center to find out why I was getting the wrong delivery date and I was told only the TV was being delivered today and the rest was scheduled for delivery tomorrow. I was told that the salesperson changed the date. I called the salesperson (Jaimie Hood) and she said she did not change the date. I told her I wanted her manager to call and find out why this happened and I wanted him to call me back and explain why this happened. The person I talked to when I originally changed the date must have screwed this up somehow. her name is Miranda Perez. Someone needs to find out why I am being screwed over this way and make some kind of amends because I am a very dissatisfied customer and everyone on my facebook, twitter, etc. accounts will know about my experience with Conn’s which will not sound good, believe me. Do something about this because I am going to be buying all new appliances, bedroom furniture and more real soon and Conn’s will definitely be off my shopping adventure.
Conn’s does not stick to their goals of providing “100% customer satisfaction” — more like 10% which I only give credit to an excellent and friendly salesperson and Conn’s sends pre-approval credit letters to children under the age of 7—FRAUDS!! I guess I can give them 100% of sticking to they’re name—–>CONS!!! What a shame!
I am filing a complaint to the corporate headquarters and would like the CEO of this company Mr. Theodore Wright to read this and I would also like someone to contact me ASAP. My husband purchased a washer and dryer from Conns in Lafayette, LA at the end of January 2016. The total cost was about $1200. We put about $300 down that day. Well the washer and dryer got set up at home. The first wash that we did was unsatisfactory. He did not clean our clothes well enough. So we contacted the service department and a service man came to our house to show us how to properly wash clothes. Well the second wash was the same as the first one it did not wash our clothes all of the way. The third wash we experimented with. My husband had deodorant stains on a black t shirt, it got washed and when we took it out the washer we noticed that the t shirt still had the deodorant stain on it and it still was very dirty. The dryer does not work unless it is on a timed setting. We had a remaining balance of less than $800 left. Well I contacted the Conns in Lafayette to give the washer and dryer back and they would not take it back. I also offered to purchase another regular washer and dryer they denied this request as well. I offered to start the balance all over again and they said that they can not do it. So I called and told them to come pick up the washer and dryer because I refuse to pay for something if it does not properly work. No one ever came to pick it up. I did not pay anymore of the balance because it was set up to be picked up. Fast forward to July and it is still at my house. My husband and I decided to pay the remaining balance for the washer and dryer since no one picked it up. I talked to a lady and she told me that if I pay $176 every other week I can catch my balance up and it would be paid out. Well I did that! Now fast forward to August I made another payment and asked for the remaining balance and the lady told me it was over $1000 I told her that it was incorrect and did not make sense because I was told that my balance would be 4 something. So I said I refuse to make further payments on something when I am paying more money than I should be paying. I had a lot of confidence in this company and chose this company for my washer and dryer. I am VERY UNSATISFIED and I will say that this company has HORRIBLE CUSTOMER SERVICE and the communication between the workers and customers are not up to par and someone on the Conns end is failing as far as communication. Something needs to get done about this washer and dryer in my home. I also would like someone to contact me as soon as possible to talk about this issue further and I need someone who can hear me, that is properly educated on this matter, and can assist me with what I ask. Because apparently these workers that I have dealt with is not qualified enough to deal with this issue and they are not willing to help and that is very heartbreaking. I will not ever purchase anything from this company ever again and I will pass the word on to other people so that they do not make any purchases at this store.
I am speaking on her behalf of my Mother
representing her. I am writing in behalf of my Mother, because she can’t
read or write.
My mother is Disable, she is at a old age and cannot read or write. I feel because of that she was
wrongfully taken advantage of by Conns and Conns Employees!
I am writing in hope that you can understand her dilemma that she is in because of a Conn’s employee
who did not do his job right.
In the year of 2010, my mother purchased a Samsung Refrigerator from the Conns store located at 4351
DFW Turnpike #3 Dallas, Texas 75211. After numerous issues with this Refrigerator, Conns came out to
replace it because it was under the warranty program which my mom purchased.
Conns then let my mom pick out a different model of Refrigerator equal to the dollar amount of the first
Refrigerator that she had chosen. She chose a LG Refrigerator with French Doors and two freezer
compartments. My mom then purchased a WARRANTY for her current LG Refrigerator.
Three and a half years later in the month of February 2016, my mom’s current LG Refrigerator started
failing, I immediately called Conns so a service technician could come to fix it. Conns then told
my mom that she had cancelled her warranty on her Refrigerator I WAS IN TOTAL SHOCK! She thought there was some type of mistake. My mom has always
purchased warranty on every single item that she has bought from Conns that are great in value and not
easily replaced. My mom was Duped into signing a cancellation form. This issue has had very bad effects
to my family and especially to my mother due to her sickness.
My mom has purchased two small refrigerators for her kids homes on January 23, 2016 with an
EXTENDED WARRANTY on them. This was even before my mom’s LG Refrigerator failed and broke
down. My mom’s older kids do not live at home with her, so my mom is unable to use their Refrigerators.
My mom has also purchased 1 Laptop, 1 Computer, 1 Plasma TV, 2 Mini Fridges and 1 Large Fridge. ALL
THESE PRODUCTS CARRIED WARRANTY OR EXTENDED WARRANTY, SO WHY WOULD SHE
NOT PUT WARRANTY ON THE MOST IMPORTANT THING SHE NEEDED, WHICH IS HER FRIDGE.
Please think about that, does that really make any kind of sense? NOl It does not!
My mom then asked her sales person what would happen to the two years left on her OLD WARRANTY
that she had previously purchased… The salesman’s never gave her a straight answer.
The Salesman then brought the request to remove the Warranty for the OLD Refrigerator and he asked
My mom was told to sign this paper, Since my mom is unable to comprehend or does not know how to read, he told
her it’s to cancel the old Insurance on the old Refrigerator and if there is any money left on the old
warranty, it will roll over to her new warranty account.
My mom then made a payment and continued to pay her insurance, not knowing she was paying on her
old insurance and not her new insurance.
He didn’t explain himself at all or go over what she was signing. He put her new account number on her
paper to sign to cancel her new insurance! But the employee should have put the old account number on
the paper so she could cancel her old Insurance, What was he thinking? Why would he think she would
cancel her old insurance but continue to pay on it, especially if she made the payment right after signing
the paper! She was making a payment on the new Insurance, so she thought!
I don’t know if you employee was in a hurry to leave or make another sale. But I think your employees should be better trained at their job! If they aren’t willing to help customers then they shouldn’t be working
there! I think they all need to be retrained! Because of his mistake my Mother has been months without a
Refrigerator and she has to take Insulin and other medications that have to be Refrigerated. She has to
constantly use an ice chest to keep her medication in, that is not safe or right due to you employees
mistake! How would you appreciate f this was your Mother or yourself? You would be very upset for
being taken advantage of!
Conns Corporate has given me the run around from Day 1. Is this the type of service Conns provide to
their customers? I have repeatedly and repeatedly try to resolve this with the corporate offices by calling
them every day and I have not been able to resolve this issue with them in a civil way.
I bought a stainless French door fridge in 2014, upon delivery the unit was damaged so I contacted Conns and after haggling with them I was told that they would take 3 payments off at the end of my contract, now that I’m down to about 6 payments I called Conns to find out the status on this. The first call resulted in well we have nothing doXXXXented on the account about this so it is my word against theirs. So I therefore sent an email and stated until this is resolved I will not pay another payment on my account.
Today I received a call about payment and talked with customer service again and was told that the company reviewed my account and is willing to take 10% off the original price of the unit which only equals to $239.99, I feel this company should also pay the interest portion being that they are not honoring their word about the credit I was told, who’s fault is it that nothing was doXXXXented mine or your employee? At this point I feel like Conns can come get this and then try to get rid of it to some other fool. DO NOT DO BUSINESS WITH THIS COMPANY BECAUSE IN THE END THEY DONT CARE ABOUT THEIR CUSTOMERS!
DOES ANYBODY AR CONNS read these complaints, better yet do you care?
Like you all, I have had a horrible experience with Conn’s. However, I filed a complaint with the Better Business Bureau. That was what it took for me to get some action. Conn’s takes pride in advertising they are a good standing member of the BBB. It took 4 days from the time I filed to get results. I highly encourage any of you experiencing problems, to file a complaint with the BBB.
Someone needs to read, address, reply, and archive all of the horrible comments on the corporate page. I worked for this company over 13 years ago and there were a lot of complaints then too, however, they would have been addressed immediately.
Please provide direction to corporate page have been trying to locate so I can post a comment.
Thanks,
Very frustrated customer
Stephanie Hill
This is my 3rd go round with this company. First was a matteress I paid over $1,000.00 for just the matteress that had a sink spot in the middle after alittle under 3 yrs. I paid extra for insurance and was told that they would not replace. 2nd time I bought a 65″ curve T.V. and entertainment /fireplace center. The Entertainment center had a gap in each side, I went to their warehouse to get another one after getting the run around for alomost 8 months. I had the warehouse people uncrate the new one and it had the same problem. After opening (9) different units, found one that had alittle scratch on it , they fixed that and I took that one. Now I have bought furniture from them and after having it a week the recliner is knocking and sqeeking. I called the service dept and they sent some one out to assess the problem.
He sprayed W.D. 40 on it and sat in it rocking back and forth with the sqeeking and knocking noise still happening. He said that it should be replaced as I had it had it alittle over week. Now I am now being told they are not going to do anything about it and to wait 30 days to see if I am having the same problem. I paid over $2,000.00 down, and owe alittle over 400.00 on this. As far as I am concerned, my account is paid in full and the account is closed. I will never do business with Conns again. They do come by their name (Conns) honestly. If you want to be Conned, go to Conns.
I finally had to go to the store and raise all hell. They tried to tell me what my options were, and I in turn told them what theirs was. Every customer coming into Conns, I was discouraging them from buying anything there, and told the store manager I was not leaving until my situation was fixed. After 3 1/2 hours, they approved a new unit. I will never do business with them again. They have the guall to ask me to do a survey on my experience with Conns. Rating of 5 being best rating?????? I gave them a – 100. Third time is a charm for me. I am a widow, and a heart patient, I do not need this crap. I have a hard time understanding how this company has been in business as long as it has with this kind of morals and treatment of their customers. It may have been great in the day, but as my Mom you to say “Gone are the days”!
7-8-16
Sadly I get to add my story to this long list of comments.
Back in December of 2014 I became a conns customer. I bought a refrigerator, stove, and recliner from them. Up,until 6-25-16 , I was a satisfied customer , that is when my fridge started going out. I called to step a service call on the 26th , and I was told that the service department was closed. I called back on the 27th and setup the service call. They came out on the 29th and told my wife that the fan has gone out. She was told that it would take about two -three days to get the part in. As I told my, wife it will more than likely be the 5th before it would get fixed, since it was 4th of July weekend. No call on the 5th , called the service department , and after waiting on hold for almost 15mins.i spoke to a person. The only thing that they could tell me is that the part, had been ordered…and it would be in on the 13th . that would make it two weeks with a broken down fridge. I asked to speak to a manager or,supervisor. I asked her if it was standard for it to take that long for a fridge to be repaired. she told me no and that she would put in for it to be expedited , she told me that I should get a call the, next day. No call…I called them about an hour ago and was told that it will be, repaired on the 13th . No one can tell me why it has taken so long for my fridge to be, fixed. I just wonder if ExecutivesCEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe
Would find this type of service except able for their own home. It is aperant to me that conns does not care about customer service. I am sure that they do not care if they loose me as a customer. I am sure that when they have their weekly meetings and look at the #’s they have gained more suckers for customers…I don’t matter. They should be ashamed…but I’m sure their not.
Update from my last email: Conns in El Paso (Bassett Center location) told us that if we wanted to get the zipper fixed to call 855-266-6349. As i mentioned they basically stated that so sorry not their problem. I just called the # and they told me that since i just purchased it yesterday and picked up today – it was not in their system. They told me to call back next week. can you believe this — not that they would call me – i needed to call them back..
ubelieveable. I really do hope that someone at corporate offices are reviewing these complaints. I have never been treated so poorly …
more to come !!
I purchased a two piece sofa set at Conns Bassett Center in El Paso Texas from Juan yesterday (July 1, 2016). He stated that the reason why furniture was on clearance was because there was a sectional piece missing. we picked it up today and found that the zipper was defictive on one of the cushions. My son went to the store and asked them to replace the cushion and was basically told too bad – you purchased as is. I called the store and spoke to the Juan the guy that sold me the merchandise and he told me — it was fine when you picked it up and so sorry — sold as is. I called home office and two other individuals told me the same — sorry as is !! I have purchased several large items from this organization and do not appreciate their horrible customer service! What happend to loyalty to their customers. All we asked for was to replace the cushion – you have floor sample. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN AND I WILL MAKE SURE TO SHARE MY STORY WITH EVERYONE I KNOW
I was given a $5000 limit but didn’t spend that much when I went there. I received a stereo system and the speakers were not working. Upon speaking to the little guy claiming to be a manager at the location off 35N, close to Walzem, he immediately got defensive and told me I was stuck with it because I should have checked them out before the people left. I informed him that the guy who brought it said he had to leave and wasn’t allowed to touch the stereo but said if anything is wrong with it, just call and they will replace it. This individual who was a managers assistant is short with glasses and Hispanic. He refused to replace it, talked down to me then hung up on me. IF YOU CHOOSE TO SHOP AT CONNS, DON’T SIGN ANYTHING UNTIL YOU ARE POSITIVE YOUR ITEM WORKS.
Agree terrible company in my opinion . Misleading and awful company to work with.
I just had my last experience with Conn’s (4999 NW Loop 410, San Antonio,
TX) . I bought a dishwasher on 5/30/2016, and it was delivered on 6/1/2016. The delivery man turned it on – to go through it’S cycle….4 hours later it was still going through the cycle. After numerous calls, a man would be on to check to make sure it didn’t work. He showed up on 6/2/16, and stated that the dishwasher had to be replaced. During this time with the dishwasher being disconnected, I am not able to use the hot water in my kitchen. I didn’t receive any calls fors delivery of a new dishwasher on 6/2…6/3…so on 6/4, I called. I was told they would call me in 10 minutes with information. After 2 hours, I had called 3 times…placed on hold for 15 minutes, placed on hold for another 10 minutes, then the third time after waiting about 5 minutes, they disconnected me. Therefore, I drove to Conn’s. I spoke with Chris the same manager that should have been keeping track of my problem, and I had spoke with him about 4 times on the phone on 6/1 & 6/2. Jose/Javier was the manager that would call me back in 10 minutes. Chris sent the email for my delivery while I stood there and it was IMPOSSIBLE for a today delivery. I am a 100% disabled Vietnam veteran so IMPOSSIBLE for a company that has people delivering all day, all over the city, sounded a little lazy to me. So I left Conn’s waiting to see if they deliver a dishwasher tomorrow. LOL…” someone will call you”
the customer service I received is appalling. my refrigerator went out and trying to get a rep to escalate the issue is like pulling teeth. Everyone says how sorry they are and how they will forward it off to their manager yet no one takes ownership of the issue and here I am approaching 72 without any resolution other than tomorrow between 8-12. I am basically begging someone to help me get this expedited and nothing. it is by far the worst experience I have ever had with a company. I then called the District manger Aaron at the Broadway store in Tucson Az who after listening to my complaint said he appreciated my feedback but every customer’s problem is important and they are all treated the same way. he then proceeded to tell me that 720 hours was a pretty good time frame so I there was nothing they could do to help. I asked for his manager in which he replied he did not have one and he would not provide me anyone higher up than him because there was nothing they could do and told me to call customer service then ( this is a condensed version of the horror I have experienced with them) this appliance is one year old im still making payments yet I cant get any one to take ownership and handle appropriately. I will never ever buy anything form them again ever. they have lost a client and I wish I could pay off my stuff to be rid of them forever.
We have a microwave that has been condemned, they was supposed to have picked it up in March, still not picked up. Won’t let me talk to management to settle this. They are suppose to credit our account for 465.44, leaving a balance of 286.58 that I will pay off in full and be done with Conn’s as soon as they puck up the microwave and credit my account. This is the worst company I have ever dealt with. How can something so easy be so hard to get settled. They pass the buck to a bunch of people that don’t know what they are doing. The don’t listen and won’t let you talk to CEO. I hate this store, won’t to be done with Conn’s.
BE WARNED, DO NOT SHOP AT CONNS! The in-store staff, so-called management exhibits rudeness, unprofessional and sarcasm! They are worthless and customer service/relations is even more worthless! The crooks charge you a 15% restocking fee to return or exchange the merchandise!!! DO NOT SHOP THERE, IF YOU WANT QUALITY SERVICE AND MERCHANDISE!!! Spread the word on social media, word of mouth, the news and other source possible, I am!!!
Please spread the word about this disgraceful company, I sure will.
I have never bean treated with such disregard. To say Conns customer service is lacking would be the understatement of the year. March 11th of this year I was scheduled for shoulder surgery. I am recently separated and only had a blow up mattress to sleep on which wasn’t going to cut it for such a long term recovery. I went to Conns as they where offering the yes money. I picked out a bedroom set along with a few other items. I was scheduled for a pre-op. appointment the day of delivery so I had my son meet them. When they arrived they had the wrong bedroom set so we had to reschedule delivery for the day after surgery. which was fine. The mattress and box spring was left. My son noticed the mattress had a huge poofed out area in the middle of it. The delivery men told him that it was typical with a pillow top mattress and that it would lay back down within a week. My son accepted it but did sign his name on the mattress indicating a problem with it on the Furniture inspection sheet. I got home late and was scheduled for surgery early the next morning but did notice the springs where busted in the mattress. I honestly didn’t think it would be too difficult to have it changed out the following week. The delivery men showed up with the correct furniture on Saturday. I showed them the mattress at which time they assured me there would be no problem getting it replaced especially since they where responsible for delivering and setting it up. I was off work the next few weeks and called Conns informing them of the mattress problem that Monday. They informed me that a third party would be out to look at it. I got a visit the following week. Having gone through extensive surgery on my shoulder I was on some pretty heavy pain killers. The man comes out and basically found the box spring was installed upside down and blamed the mattress destruction on that. Had I not been on drugs I would have been fast to tell him the mattress came off the truck in the condition it was now in so the box spring was irrelevant. As things where this ended up being his official report. I called back to Conns fully expecting to be told to come choose another mattress and simply pay the difference. Two months later I am being told that they are not going to do anything because I bought the mattress on clearance. My recovery from surgery has been the most unpleasant experience. I don’t have another bedroom and the couch is out of the question. Last week I actually fell out of the bed. I am completely disgusted at this point. Today my shoulder is throbbing. Last night I was up all night trying to lay in a position that took pressure off my shoulder. I paid these people to bring out and set up my bedroom so that I could have a comfortable place to heal and all they did is bring me out a broken mattress and make my life a living hell. They can’t understand it was their movers that busted the mattress. Or they just don’t care. They want me to pay for this mattress that is going to the garbage and re buy a new one. The store manager tells me it doesn’t look good but he’s taking it to the top. I think it may be time to get a lawyer involved. What a crappy way to treat people coming from a service related industry.
Please spread the word or contact me via email regarding spreading the word on this disgusting company.
Oh don’t worry by the time im done I’ll have everything for free I’ve gone to the bbb, action 9, and the president of the company.
I have been called by Conns everyday at least 20 time and I have repeatedly told them that I cant afford to pay anything right now. I told them that they need to quit calling everyday as I know I owe the money but my decision wont be changing any time soon
that they are interfearing with my job by calling my cell every hour it seems from multiple numbers and different ones at that. They call while im sleeping during the day as I work night. they don’t take your answer as your word they continue to harass you.
Worst experience ever.. We bought a bedroom set .. Well the bed frame broke and they didn’t have the same one so they told me that they will give me credit for it and it will be apply to my account well the bed broke in November they pick it up in February they told me they will post the credit 30 days after they pick it up ..is may already and i have to wait another 30 day they said ..i’m tired they’re liers they don’t honot the contract .. Ohh but they want the payment on time .. Everytime i call they open a new ticket and they made me wait and other 30 days to addthe credit to the balance ,, they robbed people .. Never in my life i will buy anything from them ..
Will never shop here again.
I bought a couch, love seat, chair, and Ottoman from Conn’s over a year ago. After about six months my husband and I were sitting at each end of the couch, not even moving when we heard a snap. We turned the couch over and the tiny pieces of wood holding the entire thing up had broken in half. I called multiple times informing them that the couch was broken and every time I was just given a number for the service department. I called the service department over and over and either never got an answer or was hung up on. Finally, my husband said screw it and went and bought a 2×4 and wooden legs to hold the bottom of the couch off the ground. I still repeatedly called Conn’s because I no longer felt the couch was worth the $4,000 we were paying on it. I never got a resolution. After months of thinking about it, I decided the high interest rate wasn’t worth paying each month and I was tired of dealing with this company calling me 20 times a day for payment, so I decided to call and see about just paying it off on one lump sum. Of course, when I called I mentioned again that the couch was broken and that I had called numerous times with no resolution and that I would be willing to pay it off but I didn’t feel I needed to pay the full amount. The customer service representative that I talked to told me there was no history of me calling about the couch being broken but that if I wanted a service technician to come look at it they could possibly adjust the balance. I told her that was fine but i didnt want them to fix it. My husband already did that. After going back and forth with her yelling over me she insinuated that I was a liar. I asked to speak to the supervisor who then told me that the billing department doesn’t doXXXXent anything but payments and that’s probably why it shows I never called. They said they would send a service technician out to look at it but would not adjust my pay off amount. I explained that if they weren’t going to adjust the balance I didn’t need a technician to which she said “Listen, we aren’t adjusting your balance so either pay it off or do a voluntary repo. Your choice.” I thanked her for her time and hung up. Conn’s is an awful company and I will never do business with them again. If you want good furniture with no bullsh*t go to FAMSA.
I have several pieces of furniture with CONNs. I have had to get my sons bed fixed 7 times. When asked about a replacement I get the runaround. This is the cheapest furniture EVER!!! My son continues to sleep on the floor every other month because the bed breaks.
about 9 months ago I bought a nice expensive refrigerator from conns store in Baytown, I have been doing business with them for thirty years, and have bought everything in my house from them!!! well seven times of the frig breaking down and many times on the phone to only get the same answer everytime, it was a process, it was a process that no one could give you an answer about, finally an exchange was made, paper work done, payments was 55.00 higher and no one in the store could help me are knew why… now I have my new frig, two months later its broke, they came to fix it 10 days later, that was yesterday may 4, 2016, it never worked after the service man left, now there is a problem with the freezer/// Im a 68 year old lady that is disable, and for over two weeks I have been caring heavy ice bags to an ice chest in the back yard, called 5 times today and guess what NO answers!!!! Ibought a Samsung, now an LG, 2000.000 frig’s, I also lost 200.00 worth of food. please some one listen and please help!!! you can call chris the manager at the Baytown store!!! some one needs to make decisions….stand by your products and make service have answers, offer some food or small frig when you cant fix it…have a plan to help your customers! Carolyn pillow
Conn’s has the worst customer service department you ask to speak to a manager and they hang up on you. You call to speak to corporate and they transfer you to the department that just hung up on you, but when they want your payment they call obsessively, psychoticly, for a payment that is one day late up to 100 times a day.
I’m writing this with complete humiliation, but I wanted to share it because of how angry I am with Conn’s furniture store. I recently purchased a “new” mattress and box spring from this company. It was not quite a week after sleeping on this amazing mattress that I noticed bite marks on myself, Ray, and on my 3 year old daughter. I figured it was mosquitoes because the girls are always leaving the doors open and constantly coming in and out of the house. About 2 weeks later, I was absolutely miserable. I had over 10 bites on neck, all in a row. I honestly thought I was breaking out in hives from the detergent and my work collar was rubbing my neck. Charlie had bite marks on her face, arms, stomach, and legs. Ray had them on his arms. We could not figure out what the heck was going on. I washed my sheets, pillows, and mattress cover about every 3 days thinking that whatever it was would be deterred from the smell of the detergent. It wasn’t until a week after that, after being afraid to sleep in my brand new bed, that it clicked. I pulled all the sheets off and inspected the top of my bed. Nothing. I pulled the mattress off to look at my box spring and there they were, staring right back at me… BED BUGS. Not just 1 or 2. More like 10 groups consisting of at least 10 bed bugs each. Not only were there bugs, but there were eggs inside and outside of my brand new box spring and all on the bottom of brand new mattress. Immediately, I looked at my night stands. Nothing. I looked all over my carpet. Once again I saw nothing. I run to my children’s bedrooms. Searching immensely and fervently for bed bugs and saw nothing at all. My living room floor, nothing. Every single room. Every shelf, desk, couch, chair, etc was inspected. Nothing but my new mattress and box spring. I immediately called Conn’s help desk. I told them of the problem and the help desk transferred me to the service desk, once again I explained myself, they transferred me, without warning, to the store I purchased it from. They were flabbergasted and wrote up a ticket and submitted it to the help desk… you know the first number I called. The manager of the store was incredibly nice and gave me the information I needed to possibly exchange mattresses. I called the help desk back and they immediately told me, “We don’t honor bed bug infestations. We don’t take returns and you need to continue making payments.” No, that’s not okay. The problem came from your mattresses and I will receive a new mattress. I was even willing to continue making payments. The help desk person then stated, “Once again we don’t honor bed bug infestations but I’ll process your ticket anyway and someone will call in 48-72 hours.” So then I asked for a manager or supervisor. There wasn’t one available at that moment in time, but if I waited for someone to call me back in 48-72 hours I could talk to someone then… They actually called me back that same day, so I will give them credit for the promptness, but the person repeated what the first person stated. I said it wasn’t good enough. It was their fault. It was their factory/warehouse where the bed bugs came from and they needed to replace my mattress. She told me it wasn’t worth pursuing because I waited over 30 days from purchase to make a complaint. My argument… Who thinks about bed bug infestations when you purchase a brand new mattress set? No one. So here I am, laying on my couch, unable to use my room in fear of more bites. My husband, sleeping on the floor in the living room, and my 3 year old asleep on the love seat. I am an EMT and work over 60 hours a week. My $2,000 bed was supposed to be my refuge after a long shift of dealing with heartache, sickness, mental illness, injuries, and life in general. Conn’s has ruined it for me and I want to spread the word. Don’t ever shop at Conn’s because they are just that Cons. They have robbed me and my family of something that every person should have- a good night’s sleep (day’s sleep for me) without fear of waking up to bites and scarring on my body, my baby’s body, or my husband’s.
4/18/16 FIRST TIME I BOUGHT AT CONN’S AND LAST ONE REAL BAD EXPERIENCE THEY SELL ANYTHING TO YOU BUT THEY DONT TALK WITH THE TRUTH YOU FIND OUT AFTER YOU SIGN YOUR PAPERS.
Firs I made two purchases and I was supposed to get free delivery on booth and they charge me on the second one $79.99 and it was a $985 purchase and they told me they can’t reverse the transaction wao nice answer. Second the sales lady told me if you purchase everything before 7:00 pm we will delivery your order tomorrow we sit down at 6:30 and I said ok because my refrigerator is broken that what I came here to bought because you delivery tomorrow’s according to your add she said yes. We write the firs order we two items and she submitted at 7:01 off course her fault and I did not get my refrigerator the next day and all my grocery got damaged and all she said is at the end sorry we will joy be able to deliver tomorrow , in top of that I call corporate to see if somebody can help me to get my refrigerator the next day to don’t loose all my grocery the I Bought Sunday and all they tell me was a it will take 24 to 72 hours for somebody will contact you. I can believe that how this company will treat customers and they are in business. First impression said a lot.
well they named it right CONNS because that’s what they do
My couch broke …and i went to tje store they gave me the manufactors number said tjey couldnt do nothing..so i wont be paying untill my couch is fixed or brand new
Truly the worst service I have encountered. My Samsung Washer has been out of service for over three weeks. Three times a repair technician came out, changed out parts and it still didn’t work. The folks at the service center lied to me about whether or not the parts came in. I am not sure how an appliance company can survive when it takes so long and so many wasted parts to get a washing machine up and running. The attitude among the employees is that they really don’t care. However, they do an excellent job of telling you how sorry they are. I am sure that is directly related to how many times they have said “I’m Sorry.”
3-16-2016
Tulsa, Ok ~~~ their installation people wired the dryer wrong at installation and they are refusing to bring a new dryer. They want to repair it and not pay for an electrician. The attorney general in all states need to take notice and do something
Wow! I wish I would have read all of these complaints before I got involved with CONNS. I have never had such a horrible experience in my entire life. Not going to go into the whole ordeal. I will say that I will never use CONNS again ever. I may even revoke (cancel) my current obligation. Every thing said above or that will be added later is true, you can believe that. I even had the warehouse divulge credit information to delivery personal. I have never seen the likes of such.
This company preys on consumers with their promise of easy credit. The help in their stores is terrible. They are vultures that work on straight commission, which means no sale no paycheck for them. Store managers have NO authority to do anything. Their customer service call in is a joke. This place is all talk and no action. If you can’t afford to deal with a reputable retailer don’t become another victim of this ruthless company.
Yes that is the same in Knoxville TN to.
This store is a joke they lie to my wife
I bought a mattress king size serta soft firm. I have mold and dirty. I refuse to sleep on it. Called combs and they sent an inspector out and examine the mattress , took pictures and reported findings in report. I was contacted stating that I was approved for a new mattress and call the store I purchased from to get a new one delivered. I did contact the store. Talked with manager and was told deliver would b sat. No contact. I called store. Manager said all serta mattresses in Beaumont Texas had mole. So i should b getting one on the following friday. I am not sleeping on the mattress. They want payment. I will b speaking to my attorney. Bad business. No more conns games from conns
I recently purchased a bed that is infested with bedbugs in the wooden frame and Conns does not want to do anything about it. The exterminating company that I am using informed me that this is not their first bedbug case from a bed purchased from Conns.
OMG! I HAVE NEVER HAD SUCH HORRIBLE SERVICE IN MY LIFE. It’s been two months dealing with the childish little high school girls that answer the phone at conn’s customer service dept.
They have remembered my name so ever time I call to correct my account information that isn’t my last name or address they keep me on hold or pass me off to a friend and have that person act like they are a supervisor :-/ they have made my life miserable.
So now I’m getting my attorney involved 🙁 which will cost me money, but my credit is so worth it. I’m a black female so it’s had to so, but they truly have GETTO trash in customer service. No! Class at all. Wish me luck
So it’s hard to say
I wish you the best of luck!!! They are and I agree, they have the worst customer service and horrible comoany! Stay away from Conns!
It is very sad that customer service is not regarded as important by some publicly held companies. These companies have created an environment that is not structured to accommodate the customer, rather the company. By the sound of this statement one would think that this is a good profit model for the company. This is only the case for a short period after this model is adopted. Putting revenue interests in value greater than the customer is opposite the principle contributor to growth and unenXXXXbered earnings. The variable cost of operation is much less for a company that puts the customer satisfaction and interests above the revenue interests (the revenue will come). Developing and refining a process that aligns with the customer insures an endless revenue stream (no market share loss and a market share increase). The customer must come first and from that you develop processes to handle the revenue, not processes to handle the customer for revenue. The demise of a company is often contributable to the business model that gleans the customers. It’s not difficult to see why the stock has dropped from 77 to 12 over the past 2 years. Look at the customer reviews for the past two years. This company will descend as other companies have that ignored the words of their customers. Staying in tune with customers is a best practices business principle that will not change. The consumer will over time determine the fate of a company like Conn’s. Interest in creating processes over the customers interests is an unmistakable track to failure. Customers as individuals are easily expended for the masses with the idea that selected customer engagement by process and not customer service is attractive to the Performa. However, this business model is the leading contributor to Big Box Store failure.
Thank you Greg for your comment. I 100% agree with you. I happened upon this page trying to locate a good corporate contact for Conn’s. I didn’t realize how bad a reputation this store has until I was invited to come in for the President Day sale, purchased an 80 inch tv, tv was broke inside the box, was told I had to pay over $600 to return the tv, “restock fee” , and found the amount of complaints against Conn’s when I was trying to locate a good corporate contact. I will not be surprised if Conn’s last past the next five years.
At first I was pleased with combs but when my disability check from social security messed me up and I didn’t get paid the amount I usually had in January 2016- put me so far behind on my bills that I’m playing catch up. I called combs to let them know what had happened and now I was a month behind. I explained I could not pay them 102.33 until the 22nd of Feb. could they work with me by adding a month to the contract. I’ve been receiving phone calls almost 24-7 and repeated myself at least to 10 or more reps with my situation. Everytime getting a different answer to when I should call back to make arrangements that I wasn’t pass due far enough. Now I’m getting told that they cannot help me because the 22nd of Feb would make me 31 days past due. Now I will be going to collections. I originally called back in January when I knew I could not make that payment and to work something out because of my situation. I was told to call Feb.6th. Then when I did that I get told now to call Feb.15th. Meanwhile getting harassing phone calls everyday every hour on the hour. I’m not trying to get out of paying them. I just wanted them to work with me because of what happened to me with my paycheck in January. Now I am very upset and disappointed with conns. I won’t ever refer anyone to them again or shop there. They don’t care about their customers.
I too have gone through a similar situation. If you do not want them to call you anymore you can write a Cease and Desist letter and tell them to only contact you through the mail. By law they have to stop calling, your numbers will be removed from the dialer system. You can make payment arrangements. Ask to speak with a manager, period. Start writing down names, dates and times that you talk to people. The individuals they have working there are kids and are only there to collect a paycheck. Don’t be afraid to push back on them. If you don’t get what you need write a letter to the corporate office and the call the corporate office, write the CFPB and the TX Attorney General’s office. Call and tell them you need arrangements on your account TODAY and do not take no for an answer.
It was easy to get a nice new big tv, but watch their advertising…they are disceptive as far as monthly payment and deals….I am $50 below the price to get no interest as well….
I am writing to inform you that customer service is terrible and very disrespectful. I bought a washer and dryer set and made all payments within contract guidelines and I made an attempt to pay this off early. Again within the contract guidelines and this did not happen. When first my wife called she was told it was because we were late on a payment therefore we no qualified for the cash option or whatever you refer to it. And when I called I asked to speak to a supervisor they put me on hold and finally someone came on the line who I thought was a supervisor. I explained the situation to her what happened next was I got transferred to the very same rude person that my wife spoke to and apparently she was told I said everything was handled and she informed me very angrily she never said that. I explained to her no I did not say that. I was looking for resolution. To no avail she again rudely and disrespectfully told me anther lie. She explained to me that she had referred this to see if this would be able to satisfied and that would take up to 24 to 72 hours. I explained we have met the contract agreements and if this did not get resolved to my satisfaction I would never do business with conns ever again my wife made the same statement and was laughed at by the rep. Now I work in the communication industry which I come in contact with a great number of people also I am well connected in the social media. I am willing to tell all about the terrible service conns gives.
Dear Mr. Wright,
Your company has it all wrong!!!! I purchased a HP Pavilion 17-g166nr Notebook (PV17G166NR) Laptop ( NO LESS THEN 20 TO 25 DAYS) and have used it a total of less then 6 to 7 times and it stopped working. Basically you sold me a Lemon. On top of all this, I did not get offered an “Extended Warranty” from your sales associate. She only offered me the Insurance. I was told by your other sales associate that if there was a Manufactures defect that your service department would take care of it. Then I get a call this morning from the store telling me that I have to call your service department to explained what happened. After being on hold forever, I finally was connected with customer service only to be sent to two other associates. This is the…and I MEAN the WORST Customer Services I have ever been involved with!!! I got sold a Lemon from your company and all your company can say is “Sorry for your Bad Luck”. I feel like I am being swindled and scammed. not only out of my money but also my time as well as my credit. I’ve done business with you guys for over 10 yrs. and this is the “Thanks” I get!? I will never shop at your store again nor will I recommend you to anyone. What I will do is report you to the BBB. I do understand that Business is business but you need to understand that the customer is what pay’s your check and your employees. I’ve been a sales man before and one thing I know for sure is that I would never treat or put my customer through this(and yes I’ve been in this situation with a customer and did the right thing by just exchanging the broken product with a new one and yes they bought allot more from me after that). Conn’s need to re-thing the way they treat there customers.
Regards,
Robert Garza
P.S.
I have Also sent an EMAIL to HP’s Corporate Office as well, on this matter.
Conn’s Support
#466172 Contact Form
Jan 14, 9:07 PM Drizzo0411
NEW
Name: Danielle Rizzo
E-mail: drizzoXXXXXX
Telephone: (480) 334-XXXXX
Comment: EXTREMELY UPSET WITH Conns SERVICE. I have made two purchases and referred two family members who have also made purchases. I purchased a wood table that has bubbled up and split on the side of the table (in one corner the wood has bibbled and burst)The store referred me to the service repair department which I called and made an appointment for someone to come out and look at the table. The repairman stated someone from conns would be contacting me, that has been 7 days ago. I contacted the store tonight and talked with a manager. I Explained the situation in hopes of getting an update on the service repair order. The manager was VERY unprofessional and wanted to argue with me the entire time about how Conns has nothing to do with the manufacturer and that I should be contacting the service department not the store and “they don’t make the tables”. I Explained to him that I was upset because nobody has set the proper expectations and I had no idea what was happening with my order. Since I am the customer I would have no idea what their internal process is between the store and the service repair department. I understand that conns did not make the table however they are representing the manufacturer and selling their products in their stores. I would not refer anybody to conns again. They should also consider who they put in their management positions to represent their store. The manager made a bad situation even worse. The call could have been handled in a much better fashion with me as a satisfied customer at the end. All it would have taken would have been a little bit of empathy and education on how the process works and realistic expectations of the next steps involved.
The corporate office called back and left me a phone number to call which is the customer service contact number. I contacted the customer service department and was told that corporate will not be contacting me again that this is the number they leave for you to call back and retrieve your message. The message they left was that they apologize for the unprofessionalism of the manager in the store #9397 and since my table was not under warranty they will not repair it. Last time I talked to the manager at the store I was told that they were contacting the manufacturer to get them to replace the table. The rep that answered the phone had no information of that and stated that I can contact the manufacturer if I would like but they do not have the phone number and said that I would need to google the phone number for Crown Mark (manufacturer). I will be blasting this company on every single social media website that there is so that people are aware of how this company does business. I will also tell everyone I personally know. This company does NOT back ANY of their products!!!! I hope the price of the table (under $500) is worth it to
Conns to lose the potential of thousands of dollars in new customers and loss of any decent reputation that they might have had. I will also be contacting the Better Business Bureau. I am absolutely disgusted with this company and their service!!!!
To Whom Ever this may Concern 01/05/2016
My Name is Sharnea Davis in May of 2015. I came to conns in search of a new refrigerator and on that day I thought I lucked up when I got a great deal and low monthly payments. But boy was I wrong in October 2015 I made an over the phone payment with one of your customer service reps not knowing that on that day the way I view your company would change for every. The rep double charged my account in the amount of 61.33 once I noticed a few days later I called in to your company and explained I was then told that a ticket had to be made and some research and it will take 7 to 10 business days , I was clam and understanding but things happen so I asked if it would go back into my account the rep then told me No it would have to be by mail I was so confused but sucked it up and then we verified the mail address and everything was then a waiting point I was told this Oct 27th with a end date of waiting 11/11/2015 while that day came fast but my check didn’t come so I called again and was then told that I still had to wait because the first waiting period was to verify that I didn’t agree to the payment which I didn’t so it was now in the mail and I would get it by 11/19/2015 so I waited still nothing I called back and then was told it went to the wrong address even with the address being verified I didn’t understand how that could happen, so then my payment date comes and your company has the nervous to ask me to make my payment when you still have money that belongs to me your reps where about it like it was something I did wrong I’ve asked for manager after manager I’ve been hung up on and not called back I’ve been told ma’ma I don’t need to get my manager they will tell you the same thing I’ve been told managers I will call you back no call backs have yet to happen, so now at this point it’s now 12/02/2015 and I’m being told that they are fixing the error with the address and my check is in the mail, and I have to wait 7 to 10 business wow heard that before , so I wait still no check I call back they say on Dec 18 2015 the check was resent I had to wait 7 to 10 business so at this point I’m pissed I’ve emailed your contact use line like 4 times I’ve called every number I reached out to lawyers I’m waiting a few to tell me my next steps this has been so stressfully and yeah so its 61 bucks its mines and I didn’t say you could have it so you stole my money and to feels like your refusing to give it back, please miss me with we sent it to the wrong address mess because I forwarded my address even if that was true I would’ve still gotten just like everything I get from you guys that yall send to me at the old address …but back to how I’m very sick and feed up you guys again tried me by mailing me letter telling me to make a payment on the on Dec 29 2015 I got that on the 01/04/2016 but not my check you want me to believe that you have even tried to give it to me I hate this company so much I plan to return the item and never I mean never again will I come to your company for anything I plan never to even walk by it please give me my money back geesshhh I plan to use every avenue I can to get my money back and to let people know not to every lease with your company ever
Name: Sharnea Davis
CONN’s is a REAL SCAM and like to CON their customers !!! They purposely sell you a defective TVs so they can milk all they can on billing the manufactures for the repairs so they can exploit their customers and the manufactures.
They sold me a defective LG 65″ 4K TV at $1,500 before Christmas and I’ve tried to exchange it at the store for a non-defective unit. They said they cannot exchange it because they insisted that they have to repair it for me. I’ve told them many times that you sold me a defective unit and I do not want it to be repaired, they told me it doesn’t matter and still insisted on repairing my unit from their in-house repair department. They also told me the only way for me to exchange for a non-defective unit is if my TV has been repaired three times to qualify for the exchange. That means that they’re going to milk the manufacture for three more repairs before I can qualified for a exchange. That is a exploitation on their customers and the manufactures.
I’ve wouldn’t be in the situation if I had bought my TV at Best Buy, Fry’s, Micro Center, Walmart or any other stores. Those stores would have exchanged for me on the very spot and on the very same day without any delays, hassles or hurdles to jump over.
This has been a REAL NIGHTMARE for me from the beginning. First, they really insisted to have a Conn’s Service Technician to come over my house which he did confirmed that my TV is defective from the store and I wasted 8 hours of my PTO from work for this. Second, I have to take another 8 hours of my PTO from work for Conn’s Service Technician to perform the repair work at my house. THAT IS A TOTAL OF 16 HOURS OF MY PERSONAL PTO FROM WORK WASTED ON THIS !!! They also stated at their stores “Our goal is 100% satisfaction”, with their horrible customer service, I WILL NEVER be 100% satisfaction !!!
This will be my last purchase and set foot at any Conn’s stores. That’s the reason why they named Conn’s is because they are truly a con artist. CONN’s is a REAL SCAM and a TRUE CON ARTIST…you have been warned !!!
What u end up doing? I’m on the same situation
Does anyone ever get help??..
Christmas of 2014 I bought two tvs. August of this year I bought myself a tv. I was told I can combine both accounts from 2014 and my new purchase together for one payment with interest free 12 months same as cash. Contract was put together and I noticed my first purchase is not on the contract but only my new purchase. I brought this to the sale reps attention and he said this contract is both accounts combined and this is your new Balance new payment congratulations. Come to find out 3 weeks later when I received payment book and both are accounts are still active and not combined and I was told I couldn’t combine the accounts without losing the 12 months same as cash due to my first account being an interest loan. Only the second account can be 12 months same as cash. I wanted to return my purchase but I was told that it would hurt my credit even though at the time it was within 30 days and I didn’t know I had 30 days to return the product. I made my first payment and for weeks I argued back and forth with customer service and the store both places telling me that it was the other that I had to deal with for combining my contracts. My argument was for conns to honor what i was told by the sales rep in combining contracts at the price and monthly payments I was told I had. I talked with a customer agent that said I had 90 days to dispute any contract or return the product and mind you all phone conversations I was told are recorded. At this time it was onky 60 days. So I went back to the store to return product and I then learned I had 30 days to do so and the store manager did not want to call customer service to verify that’s what I was told. The manager only discredited the customer service department by saying that customer service don’t know the company policies. I’m a bit confused now and I then state that if I need to retain and attorney or file bankruptcy I will and the only responsee from the manager is that he no longer wants to help me if that’s my direction. When asking customer service to listen to the converstion i had with the agent telling me i have 90 days the only response they come back with is my response in the conversation of me saying its only been 60 days. Go figure. So now I get called 15 times a day asking for a payment but no one wants to get me a district manager to look at my concerns and help and I’ve been asking now since November or can’t get any answers or help in combining accounts honoring what the sales rep said I had. I will never shop here again and I plan to boycott Conns in las Vegas. I’m printing up papers to pass out in front of conns saying that conns basically live up to their name.
wow, i mean, i have read this forum for a good 20 min now and i have read nothing but dissatisfied clients who have the exact problem as i do. I wish i had done the same and read reviews before purchasing from the dreadful place. thw company, the people are the worst ive ever had to deal with. im throughly convinced thaf they intentionally sell defective products to people and its basically am “as-is” store. you buy it from us but dont come to us with problems. Thry at least live up to their name, Cons…
I would really recommend that you don’t buy from conns. The store manger don’t call you back and I’ve been having the same ticket opened since October 13,2015. BS and I would NEVER go back to getting anything!!!!
Good luck to anyone trying to get past the rude and totally insensitive customer service reps. My husband’s lift chair (he’s a 100% disabled Viet Nam veteran) has been broken since October 23rd. and isn’t even close to being repaired. The service tech (contracted because they “don’t have a large presence in Las Vegas, NV) suggested a replacement because he felt the damage occurred in the manufacturing process, however, Conn’s continues to order and “throw parts” at this chair to make it work. The very nature of a “lift chair” is to assist someone who has problems with a myriad of issues, for example: sitting, standing from the sitting position, keeping legs elevated to prevent swelling, etc. Conn’s customer service personnel cannot understand this. CONN’S IS ONE BIG CON!
On November 29, 2014 We purchased two Conn’s recliner chairs. On October 23, 2015 my recliner quit working and we called the Conn’s store here in Las Vegas, NV for help. That was the last bit of courteous service we ever received. The problem still exists. We are being treated like we broke my leather chair on purpose.
Lets note here that I am a 100% disabled Combat Veteran who served in Viet Nam. I asked and have since that time pleaded for expedited service. I live in my recliner. I walk very poorly and I can not sleep laying done in a bed. This from my extensive injuries. No one has given us any straight information at all. Most of the two dozen or so people from Conn’s and their contracted repair service have treated us curtly or rudely when dealing with us. There has been not one attempt to help me get some relief from pain or sleeplessness. Actually, one women laughed at my wife.
They have done no serious attempt yet, to get my chair repaired. After their initial inspection of my chair they are dragging their feet with ordering parts one at a time, getting the parts delivered, scheduling appointments, and trying these parts that have not worked to repair my chair and then reordering more parts. At one point I was told by a technician that the problem was factory manufacture mistakes and defective parts.
Here I sit on a straight backed chair with my legs on a coffee table to try and sleep or just get some comfort. Cann’s is the worse customer service my wife and I have had to deal with in our 46 years of marriage. They do nothing but nit-pic and stall. They sure have no respect for a disabled Veteran of the American military.
Since we bought a service policy when we bought the chair good until 11/29/2018 we should have coverage. It is like these Conn’s people think I broke the chair because it was nearing it’s full coverage first year. 11/29/2014 – 11/29/2015. Again, the chair quit working 10/23/2015. Therefore, I had over a month of the initial purchase warranty left. It is safe to say that these very non-empathetic Cann’s people will probably NEVER repair my chair or even give me a credit to buy another one somewhere else.
Finally, We paid full floor price for our chairs. Mine was 999.99, my wife’s was 377.00 the insurance on chair repairs totaled 189.98, a 79.00 delivery fee to bring them to our home less than 5 blocks away, and of course almost 112. 00 tax.
I will NEVER purchase from Conn’s again and will now share my experiences with whoever will listen to meThis report will go to Conn’s Headquarters and up on my Facebook page.
I have had a my first and last attempted purchase from Conns. I had purchased a television last week using their in house financing. I have been getting the run around 7 days now, after it was supposed to be delivered. They have no POS system, cant track a delivery, have no answers. Customer service line is just another empty headed moron that can only half assed read from her appolgy script. This is what I am doing, and suggest everyone else do the same. Aside from the usual posts in social media, i am also going to the local media. One news station in particular likes to do bad business investigations. Also the Texas governor has already made a class action law suit against conn’s while he was attorney general. He might be angry that the law suit didnt change Conn’s business practice. I am writing to the governor’s office and that of the attorney general. The more letters written the more attention it will get. The best way to help protect others is to hurt Conn’s profit. If enough people who have been robbed my this company take action, they may not be able to afford all those full color, glossy mailers they send, or the billboards or commercials. Attack their profits and in turn attack thier stocks. This weekend look for a Conn’s bad business facebook page. I al going to work on getting a petition together to send to the governors and attorney generals office.
I’ve had nothing but problems with them from my first purchase and even not processing my payments. All I ever hear from them is a “I am sorry”. I hope something gets done and they close them down!
In August I received an invitation to apply for a credit line with Conn’s after working very hard to re establish my credit in the past couple of years. I was very excited and went into a local retail store and had a great experience there. However, within a day of my couch being delivered I realized it had some quality issues. It is apparent that it is a manufacturer’s issue. The couch mostly consists of pillows, there are 9 total. They are not just throw pillows, they are the back of the couch. The stitching is raveling on almost all of them, it’s uneven, coming apart and has threads hanging off. The actual leather portion of the couch (not real leather) has the white batting sticking out at the seams. The seams on the seat cushions themselves are very uneven and not pleasing to look at as the lines do not match up from cushion to cushion. The ottoman has the same issue with raveling at the seams and you can see threads hanging down. I got out my contract and read that I had 24 hours to report my desire to not accept the furniture or 72 hours w/the purchase of a RSA. I contacted my salesperson right away. I was instructed to contact another #, which I did and was promptly told by an agent that the issues I was describing were not covered. They entered a ticket on another piece of furniture which I thought also had an issue (as it turns out the holes in the wood on my entertainment center are just details of the wood) but I was told by my salesman to keep the ticket open on the wrong piece of furniture and when the technician came to show him the issues with the couch instead. The appointment was set for several weeks out and when the day came I was contacted and informed due to weather conditions in my area the appointment had to be rescheduled, that appointment was for another 2 weeks out. When that date arrived, I was contacted and told the technician had a family emergency and the appointment was rescheduled for another week or so out. In the meantime, I had tickets entered with Corporate, in an attempt to address payment issues before my first payment was to be due. When I got approved and the furniture was delivered in September, I was informed no payment would be due until November 2 and having addressed this matter within 24 hours I had no reason to think this could not be handled well before any payment was due and I made my intention clear from the start, I would not be paying for this defective merchandise. Here it is days before December 1 and I am not closer to resolving this then the day I first reported it. I have had multiple helpdesk tickets open, some by myself and some by my salesperson. Those have been pointless. I have never gotten a response from any of them and yesterday my salesman told me he opened another one and I called corporate again today and was told yet another one would be open. By the way, they also told me they have no record of me reporting the issues until October. This is incorrect. I reported them right away, they just kept telling me it wasn’t covered and my salesman can vouch for how timely my reporting of these issues was and I have ticket #s dating back to early September. When I asked what is happening to these tickets, I get a range of answers, from I am not sure why it was closed without a response to there was no response because there is no service ticket open. In October, a ticket was finally opened on the right piece of furniture and closed on the wrong one and when the technician did finally come, the second week in November, after my first payment had already become due and was late, he took a couple of pictures, told me they don’t really do anything about pillows and when I tried to address specific issues with him and asked him to take pictures of certain things, he told me everything would be in his notes and he had what he needed, the decision would be made based on what he decided and not any pictures that he did or didn’t take. A couple of days later, I was contacted and informed my claim was denied and the issues were not covered. Meanwhile I continue to receive excessive collection calls because I am now going on two months past due. My salesman Frederick continues to apologize to me, assure me he is fighting for me and tell me this is not how Conn’s usually does business. The only reason I am even still trying to work with Conn’s is because of him and how well the staff at the store treats me. But even that is wearing thin for me at this point and this has become a real nightmare. NOT PAYING FOR THIS PIECE OF CRAP AND THE COMPANY CAN’T FORCE ME TOOOO!!!!!!!! Filing complaint w/BBB
I think I will end up like you. My 1st payment is due Jan 3rd, but most likely not going to make it unless they replace my husbands defective lift chair. Cant even get a repairman out til Dec 11, I purchased it Nov 19th. I have pictures to prove how he has to sit in it, and he suffered a stroke 6 yrs ago. The American Disabilities Act may be handling this one if not taken care of by Conn’s. Hang in there.. I was told that I could return it to store for a 15% charge, which would be about $150.00. for a piece of crap. I don’t think so..
Thank you for reconsidering the exchange for a defective chair for a new exchange, It was delivered Dec 5th and so far so good, Went into local store and they claimed they knew nothing of my problem. Hopefully all this is resolved, but I did purchase a 3 yr warranty for $159, just in case future problems. But I have read so many bad reviews, I really wonder about their satisfaction policy, but they did finally work with me after repairman said it was defective.
I bought a lift chair at Conns in Harlingen on Nov 19, 2015, it was delivered Fri Nov 20, 2015. My husband had a stroke 6 yrs ago and either lays in bed or in a recliner, cause he cannot walk. He sat in the chair on Sat and I noticed it sits lop-sided . One arm is 4″ higher than the other. I went into the store on Sunday and spoke with a rude salesman, He said call repair dept..I replied only after one day. its needs repaired. C’mon I’m not stupid. Come get the defective and bring a new one. Or let me out of credit contact. Well, I’ve been hung up on 4 times..Cant get repair man out til Dec 11, cause he only comes to area every so often. I was told I could return it to store for a 15% fee, which was $150. Why should I pay for defective merchandise? About ready to call BBB or hire legal advisor as how to get out of this. Nobody gives you an honest reply. Are they taught to be this way when they hire on as an employee? Very unhappy customer. Please see that Theodore Wright sees this. See if he really cares about 100% customer.satisfaction.
Customer service is very rude unprofessional I would never never purchase another item At conns and going to let all my friends know not to spend their money at Conn’s.
sales reps call my phone day and night invading my privacy I’ve been a long time customer but as of today that is now!!!!!!
I NEED RESOLUTION!!!!!!!!!!!!!!!! FROM SOMEONE WITH AUTHORITY – tired of “reps” that DO NOT CARE!!!!!!!!!!!! Please see below…. These are not the first issues I have had.
Mon 06/08/15. Went to Conn’s Mesquite TX Store #084. Wanted a refrigerator. .found what I wanted and decided to get a 36″cooktop as well – delivery for Wed(can find receipt on this one). When I arrived home, I had to doublecheck measurements… wrong oh no. I immediatly called the store and got a gentlman on the phone, explained it was wrong, can I change it? No.. not without coming into the store. Unable to do that. Can I cancel it. No???? Serious? Can I have a manager? No? Theyre busy? Dial tone……….. wow, very rude. After 4 more calls and being on hold total over 30 mins.. I got a “male” manager (name unknown) that cancelled cooktop. Ok. Very irritated but ok.Tue 06/09/15 decided to leave work early and go get cooktop. Quintina?? Unsure correct name.. she was an assistant manager. I explained my error and wanted to make sure the other was indeed cancelled (yes) pick a new one.. add it to my fridge and hopefully still get Wed delivery. When she completed the sale, I had the fridge..Inv **SSN**02/002 and cooktop..Inv **SSN**31/001 Before I signed, I asked why the were seperate….she felt it better to do it that way. Im am the consumer not her. I requested ONE. Im irritated.. now it WHATEVER. She calls warehouse to ensure delivery with fridge for Wed. Explained to link the 2 invoices and even notated it on both. The warehouse even got on the phone to verify my address and delivery for the following day. Warehouse explained that I would get a call early am forma 4 hr time frame. I went home..Wed 06/10/15. Get call early. 1-4pm. Told my son to keep by phone (back of house cant hear door) I would get a call 30 min prior to delivery. 3:50pm called son.. still no conns. As I get out of a short meeting, I missed a message at 4:03 that driver is at my door. 4:07 called my son, no one was there. Called driver back.. no answer. LVM. Called store..they say call warehouse. Warehouse states driver was at my door 20 min. Lol. It hasnt been 20 min. Im upset and angry. They end up hot shotting. That night. Wheres cooktop? Not on truck. Only fridge. After a huge struggle to get in house, 9-10pm at night im done for now.Thu 06/11/15 go get ice out of my new fridge. Oh no. Digital screen has a code on it. (C ERR) google!!!!! Find out it is a communication issue. Either board has malfunctioned or damages OR possible pinched wire or hopefully something simple. Time to call warehouse. Where is my cooktop and problem with fridge. Can find cooktop info. Finally.. can deliver till friday. OMG I have a huge baby shower Saturday. Im stressing. Ok fine. Friday it is. My fridge is broke havent had 24 hrs. She says call corporate. Call corp. Put a complaint in for all that has happened. After that I was tranferred to warranty/repairs? She tells me I have to call the warehouse back because it hasnt been 24 hrs. Ok. Call warehouse. Told them to please send someone to look at fridge when bringing cooktop. Ok. Finally. Done.Fri 06/12/15 call early am. Yay gonna be there around 9am. And my fridge will be fixed also? NO not techs. Reschedule to afternoon 6-9pm. Oh no gotta lot to do for party. Anxiety attack #2 so boss sends me home early.. to get my nails done and calm. Oh snap in middle of nails, across street from home. Delivery is coming early.. im not done. My son met them, stovetop didnt fit. They wouldnt tell me how. They unplugged my fridge and it worked. TheY lleft.I get home 30 min later. My fridge has same code. Wow… I call warehouse in tears again. They will send someone sat. Nope.baby shower… sunday ok.Sun 06/14/15. 2 techs came out .. friendly amazing customer service. They pulled both top door covers off, un-wrinkled wires and it came back up. Great. They stated if it happens again, the warehouse will replace it. 10 minutes after the left.. Error code.the following week, I made multiple calls to warehouses, corporate, stores (even LG because i am now sick to my stomach with their product and a comapny that represents them) only wanting now to just remove item from my home. The stress I have endured, I can take no longer. I even called the Plano TX store .. got the mngr? Said his district manager was over both stores. He sent e text to the DM to ask him to please contact me. Thinking maybe I can just choose a different fridge without all the electronics I had the GM of Mesquite.. melissa?? Refuse to help me because I stated that they are cons. It is now July 18th. And the fridge Iis still sittin there with an error code. But now they are calling for payment. I dont know what else to do?! News? Investigative reporter? Attorney?? Im at a loss. I will pay for my purchase. I will NOT pay for a broken item I DO NOT WANT!I have taken my business to Nebraska Furniture Mart. My item from them works great and I had NOT one bad experience.
UPDATE – FRIDGE WAS PICKED UP
NOW – Went to Conns in October to try again…….. Bought a king mattress set and ANOTHER fridge (this time Frigidaire) GUESS WHAT – FRIDGE HAS BEEN SITTING IN MY HOUSE BROKEN STILL TO THIS DAY.. Over a month. Now Conn’s wants payment?????????? Why should I pay for an item I NEVER RECEIVED??? I bought a BRAND NEW FRIDGE – received used broken one. Still NO RESOLUTION. Been trying to get hold of a District Manager Neff?? Since June. Called multiple stores and corporate MANY times – NO CALL FROM Manager. Conns just sends consumers the run around once a sale is made.
Technician came out – manufacturer defect.. Would have replaced immediately – NEVER have I received a call, email NOTHING. Have complained to LG and Frigidaire about Conns. Im at a loss
All I get now is sorry and I can exchange it??????? A month later?????? And I have to go to a store and re-sign paperwork.. HOURS HOURS AND MORE HOURS on the phone, taking off work to deal with issues.
As a consumer, I want EXACTLY what I ordered and am going to pay for. NOT used – broken, etc. Once Conn’s delivers a product, customer service goes downhill from there.
Have 2 accounts with Conns. In July received a letter offering consolidation of both accounts and have one payment. Called and was accepted. Was told we were to receive them by email. Never received. I gave them 2 different emails, kept calling them advising not receiving. I asked if we could have them mailed. One rep said would mail, others I had spoken with stated could not be emailed. Kept calling them advising then not being received. Went down to the store and hoped they would be able to help. They advised they could not do anything. Called last week because had received a collection letter. Explained to them what had been happening. I was advised the offer expired on Oct 20 and was no longer eligible for the offer. Our credit bureau has been marked for 60 days late and we have to pay back payments. What I cannot understand is how we can receive the collection notices by mail, but cannot receive the doXXXXents needed to consolidate the accounts. I totally agree this company does not follow through on their commitments to their customers but only compound the problem with no resolution.
NEVER AGAIN!!! I will never buy from Conn’s again and will recommend to everybody I know that they avoid doing business with them. This company scams as many people as possible! And when you call customer service, they give you different information each time you call, on top of being very discourteous. Conn’s continued to auto withdraw my monthly payment from my bank account even though I had paid off the account with Conn’s. They were going to continue to do so until I officially told them online that I wanted it stopped. They wouldn’t even stop it per my request on the phone. Unbelievable!! I’ve never heard of ANY other company doing that and have never had that happen with any other credit account. IT’S A SCAM!! BEWARE OF CONN’S!!!
I am having issues with cons delivering broken furniture. I intend to take this to Channel five news media for anybody that wants to also do this with me. This company is bad news and does not deserve to be open any longer.
I was not a customer of conns. I was a part of their delivery system. There is much dishonesty and deceptiveness involved. It would be a bad idea to attemp to be employed by them or anyone they associate with in relation so getting the customers their products.
Was a big time customer with conns.. Not anymore I tried paying off my account after some issues talked to a manager named Sheena told me all I had to do was pay $700 to close my account gave me a confirmation # and everything come to find out a few months later after having to find out on my own when checking my credit report saw a balance. Called conns back they told me they decided to add some interest and want me to pay another $500 these guys are all trained conns there name says it all they lost a very good customer I know someone who works there they taught him tricks into adding fees and Un needed warranties etc.. just to rip you off my suggestion stay away
I too am a LOOOOOOOONg time Conn’s customer. Atfter making several purchases over the years I’m sad to say I will NEVER buy from Conn’s again. All behind $46 YES $46 I only have 1 derogatory account on my credit report because some genius failed to doXXXXent my LAST payment properly. I got no phone calls nor letters. If it wasn’t for my subscription to my credit tracking service I would have never known my account was 60 DAYS PAST DUE! I went in and the manager who knows me assured me it would be resolved. I even made a good faith payment just in case. Now a year later faxing my credit report over…NOTHING. Being sent from person to person with no manager and being laughed at and treated like a joke. So disrespectful . My little coins may not mean m,uch to you in the grand scheme of things but your company will get them no more. Nor my church’s business or my business. Yes we all had accounts!
I bought my fridge 10 -2-15 they delivered it 10-3-15. It was a floor model so it was a clearance model. I had bought washer and dryer before so I didn’t think I would have any issues. Well they installed it and within an hour the fridge began leaking from the ice maker. It damage my less than two year old custom made kitchen cabinets. The guys came back from Conns that initially installed it came back to check it out. They confirmed it was the was the the defective icemachine. Than that’s when the run around began. I must say the guy that installed my fridge felt bad for me. I hear him tell his boss that he was not going g to take the fridge because he felt bad because I had to small children and I had no working fridge. I just want to know who is going to fix my damaged property. My wooden cabinets.
Today is the last day this company jerks us around. If we do not close on our home due to negligence of your company we are moving into a lawsuit against this company. I will also be contacting the local news to blast how much distress you have caused our family. Im sure there are a lot of other people that would love to do the same.
Love the temperpedic bed, no issues there. Unfortunately, the couch my family purchased has become an unnecessary annoyance. The power cord did not work at the time of delivery. They replaced it but then the vibration did not work on one side. Took 3 weeks to get someone to look at the couch. The serviceman came by my house with no prior notification or time scheduled, calls me and says I need to reschedule for next week. Also, I called customer service. Twice they forwarded me to furniture service and the automated machine hung up on me. The third time, a very nice lady named Kristi told me the phone line wasn’t working. If that was the case, WHY DID THEY KEEP FORWARDING ME??? I’ve left emails and messages saturday, it’s Monday afternoon and they say there is no openings: they cannot be more specific because the regional manager is not at work today. So I’m waiting for my couch to be fixed because of someone else’s mistake. It’s been another week since the service center stopped by my house without prior notification. They called twice during the week to tell me they have no available openings in the schedule. This business is run by liars and thieves. I’m told less then 24 hours in advance that I have to be available from 1030-1200, the next day. Unfortunately, my Supervisor was not hearing it so I had to tell the serviceman that the time wouldn’t work for me. Now I have to wait another 2 weeks for an appointment!? So, I just made the 1st payment for a broken couch. What would you do in my position?
So I was doing the bills and noticed that my Conns bill came through twice which put me over and I received an overdraft charge. I called “customer service” and they said rather rudely I authorized the payments. I asked to speak with her supervisor Neicy employ # 11685 and she said the same thing so I asee to speak with her supervisor April employee # 21710. By this time I’m fuming and apparently have become a joke with the 3 girls because this one is out right laughing at me. I explained again and she told me that there was a glitch in the system and “some” of the customers who auto-draft were charged twice. So check your account and expect an ordeal to credit back your account the unauthorized draft from your account. DON’T USE CONNS there name says it all….
I have never in my life had such a bad experience with a company. The name “Conn’s” is appropriate. I tried to contact the CEO and never could get through. They send you into a continuous loop of customer service reps that can’t reveal the last name of the customer service manger. I spent over $6000 and have never been treated so poorly in my life.
When my merchandise arrived a lamp was missing and my chairs were torn. I spent 1 hour on the phone with customer service trying to get the lamp thing straightened out and I ended up having to go pick it up myself even though I paid for delivery. I then went around and around trying to get delivery of the two replacement chairs. They sent one and that was damaged. I spent another hour with customer service again to prove I had indeed received verification and approval to receive 2 replacement chairs. Each time I have to start from the beginning. The customer service people are rude and have no authority or clue as to help anyone. They attempted delivery of my chairs again. i was given a window of arrival. I accepted the time and went to my luncheon. I received a call from them 1.5 hours earlier than the scheduled window notifying me they were sitting out front of my house and I would have to get home or loose the delivery. So I got home as quickly as possible. When I arrived they had only 1 chair and it was defective. I had to again get on the phone with customer service and start from the beginning to get it straightened out. I was assured it would be taken care of. Later that night I received a text stating they were going to make delivery the next day of 1 chair. So I called and had to start from the beginning again to verify that I indeed was to receive two chairs. I still have not heard back from them. The computer I bought is acting up. So I called them to return it and asked that the $145 restocking fee be waived. I was told that it had to go to service first and then they would determine if it was not working properly then they would make that decision. I asked how long it would be in service and she could not tell me. She gave me a two week window. I just bought it. I spent almost $1,000 on it and had no idea that I couldn’t return it let alone pay a restocking fee especially if it is damaged. When I asked to speak with the manager of customer service I was told they would not transfer me. When I asked for the persons name and number so I could call directly i was told they could only give me her first name and she would have to call me. So I asked for the number of the corporate headquarters and she would not give it to me.
I am at a total loss at this point. If I had any idea this was what this company was like I would never have purchased anything from them at all. I will be having my attorney contact them and that of course will cost me money but at this point I have no other choice.
Received my new washer on Thursday at 330pm by 8pm that day I was calling that it doesn’t work. today is now Monday still no washer and we have no idea when a replacement will be dropped off.
Sick and tired of getting multiple phone calls a day from these people and by several different numbers. Why isn’t there a lawsuit against these people yet I would love to join. At the end of my rope!!!
Pay your bill on time or the day before and you won’t get calls
It’s not always feesable to pay your bill before the due date, and Conn’s gives you a 10 grace period to pay your bill. So there is really no reason to HARASS people multiple times a day. I am sick of the calls also they are ridiculous. I have gotten 4 just today an I am sure I will receive another 3 to 4 before the day is over.
Isn’t that your job …..to handle customer service calls?
If it is then shut up and do your job. OR find another job!
I have been a customer for at least 10 years and all of the appliances in my home are from Conns. I’ve always been very pleased until today when I wanted to exchange the floor model laptop that I bought less than 24 hours ago. When I bought it I was told I wouldn’t be able to buy warranty on floor model but at check out I was able to buy the warranty. After discovering that it has very poor performance and several things don’t work properly I asked to exchange it for a different laptop that was new. The store manager acted as if I offended him with my request. I wasn’t told that the return policy doesn’t apply to a floor model. The manager powered up the laptop and began the process to restore the factory settings and handed me the laptop. He said not to turn it off and plug it in as soon as I get home. So I had to walk through the store and parking lot with an open laptop! It felt so humiliating to be turned away in such manner. But if I were to trip and fall in the parking lot and break the laptop my warranty will replace it…please tell me how this is good, logical business. Poor customer service is all it takes for me to take my money elsewhere.
Hey,please include us in your class action law suit’ our list of complaints is to long to list here. Long story short, charging us for delivery charges that never happened and screwing us out of a accintal damage warranty when it was a hard drive that went out and they tried to fix twice’, unable to fix it they blamed us for waterdamage gave us a different computer and said the warranty ddoesn’t carry over to the new one. We never damaged anything. Calling the store is as useless as calling the corp. Headquarters, they just double talk and bullXXXXX. They don’t care.
Does anyone ever get help??..
Just to make it sort and sweet this company is terrible. Chesley the manager at haywood road store is rude and unprofessional I could assure my 9 year old is more capable of doing her job. The company is nothing but a joke. I have had consistent problems with them going on 1 full year. Watch our for there interest rate.
I have been besieged with pre-recorded phone calls and telling me if they have the wrong person to push #3. Done. I get even more calls 3-4 a day.
I have NEVER been their store or, bought anything from them. Finally called the corporate office and reported this information. I was assured the calls would stop. had 2 more calls just this morning. Called back and got some snippy guy who transferred me to a woman. I went over the facts for the 3rd time and told her if this did not stop I would take legal action
What goes on at your company – She told me they had no record of me on their books — of course not — that is what I have told everyone I spoke with at the company.
Any more calls and I’ll see you in court. I suggest you train your people better.
Very disappointed “Coned by Conn”s” thats what I call it. 12 days without a frig that was 2 months old.now again going on 8 days. getting run around Hey CEO what do you think of this??
I purchased two beautiful furniture pieces from you less than 3 weeks ago. Once the delivery guys came out to set everything up they were very confused on how to put the legs on the couches. They even pulled out a manual to determine the right way. Once they left, the couches seemed sturdy so I didn’t think much of it. A week passed and both of the couches back left leg have completely broken off. I contacted conns service that said a repair man will be out today to fix it. Well 30 mins ago I just received a call saying the repair man will not be able to come out and the next available time is October 3! Really? I need something done ASAP, my furniture is literally laying on the floor. I am a loyal customer that always purchases from Conns. I took off today to be here and nothing can be done. I’m highly upset.
Good afternoon. I was just contacted by a family member stating that someone was attempting to serve me with lawsuit paperwork from Conn’s. Please be aware that as of April 14th I am in Chapter 13 and if this continues I will contact my bankruptcy court and possibly file suit based on my automatic stay that was put into affect on 04/14/2015 based on the principles below:
-state unfair trade practice laws
-the federal Fair Debt Collection Practices Act
-state fair debt collection practices laws, or
-the Fair Credit Reporting Act.
I have had nothing but problems with this company. From start to what they think is finished. I’ve heard nothing but good thing about this company so I got a new fridge from them, being 24 I am going to buy a lot more appliances in my years and at this rate I will never go back to Conns. Let’s start off by the day my husband and I went to the store. We got approved for $2000, picked out a Samsung French door fridge, Paid $10 down. The sales man starts telling us about the warranty, he said the warranty covers if it breaks, if we break it, if we loose our job our payments would be covered.. I asked how much this was and he said $300. Once we started doing our paperwork I noticed it was $399 and that was only for the warranty on it breaking. Another $600 for payment protection. I have a savings, I don’t need to pay an extra $600 for payment protection, that’s what my savings account is for. I asked him to remove it and he was refusing, saying I could take it off when I came in to make my first payment… I had to forcefully tell him to remove it or I wasn’t signing anything. He finally did the paperwork up again after I basically yelled at him that I wasn’t paying an extra $600. Funny how a $300 warranty turned into a $1000 warranty.. I would have walked out but my credit had already been ran, and they already took my down-payment. Then the delivery day, we were supposed to be delivered on a Thursday between 2:15 p.m. and 5:15 p.m. we asked for a 30 minute call ahead, my husband took off work early to meet them at the house, by 5 they hadn’t called or showed up. I called the warehouse and was told they would be running late, expecting good customer service I explained it would have been nice to get a call saying they would be late. My husband ended up leaving because he had class that night, so then I had to leave work early to meet them.. They didn’t show up until 6:30, then when they got there the fridge was damaged!! It had to deep nics and a dent on one of the doors. I have pictures to prove this. They wanted to offer me 10% off. I was so upset I told them I didn’t pay for a damaged fridge so I didn’t want to receive a damaged fridge. The delivery man said he spoke with his warehouse supervisor and they said they could exchange it for a new one. They left the fridge so our food wouldn’t go bad, they didn’t hook up the waterline or handles and left. I got a call room his supervisor who then wanted to give me 10%…..i was shocked. I said well the delivery man said I could have an exchange. The supervisor said it would take a couple of weeks to be approved. I explained how they said it would be next day and how they didn’t even put the handles on. The supervisor said “I told them not to tell you that”…….my reaction, Wow……. So they came out the next day without any time frame I was at work and got a call saying they where there. Both my husband and I where at work. So again, he leaves early to get to the house. They left without hooking up the water so my husband had to do that. I did a survey online about this with low scores and got a call back. Every person I spoke with was so unengaged with me, they couldn’t care less about what I had to say. I could tell in their voice the boredom. When I asked to speak with a supervisor I was denied. They kept calling me while I was at work. I explained I could only talk before noon and r on Friday I requested a call back before noon on monday. They never called. I emailed them and they were so rude. I really hope someone hire up can call me back or email me to resolve this issue. I feel so disgusted with this company.
Rudy Castillo We bought a brand new refrigerator on March 29 2015. On April 25 the refrigerator STOP making ICE. So we call the store to see if they could repair it they said they would they order a part it would take them 2 weeks .Well 2 weeks went buy nobody show up. I call them again they said they would send somebody nobody came by after a month somebody call us they said they would come and check it. They check it they said they have to order a part it would take 7 days to come in. Ok so we had to buy bags of ice since April 15. Well it been 2 Months another repair guy comes and said he had to order part again. so its been 2 weeks again .We finally call corporate.they call us next day……as of today Aug.27th we still dont have a working refrigerator that makes ice…This well be our FIRST AND LAST time we will buy anything at CONNS, We are very unhappy customers. Im paying for a refrigerator that is not working….IM thinking of calling my lawyer to do a class action suit .Well as of today we are still buying ice bags everyday….They should have better customer service . Well Hopefully somebody can help us to take care of this problem,,,soon.
I have been a customer of Conn’s for years and have bought $1000’s of furniture from them,well maybe no more.I bought a LG 65″ 4k TV on July 25,2015 even bought their extended warranty,we set it up on the 27th during the day worked ok went to work came back that night TV doesn’t work,my son did some troubleshooting and even call LG they told him what the problem was so he call Conn’s on the 28th they came by on the 30th yes TV doesn’t work the tech ordered some parts told me the parts would be here on the 7th well not all parts came in told me they will be here on the 14th well they told me they did,but they were wrong not all the parts came inso they said the 21st they call me said parts in,and they would be the 22nd of July,well no parts yet,its been almost a month and I can’t even watch my $2100 TV,call them ask them why don’t they just replace keep the customer happy,but nobody seems to give a darn,the service manager wouldn’t replace according to the tech man,so here I’am waitng for parts,since I’m just another number to them and already obliged to pay for a non working tv,This is last time I buy anything from them or recommend them again I don;t think they care.
Mr Theodore Wright, I am not sure if you are responding to any of these people’s concerns, however I am so hurt and have been so disrespected by your company that I am now contacting an attorney to file a class action suit against your company. I will no longer beg, plead or continue to be transferred continuously to settle an issue with a product I purchased not even 2 months ago. If anyone out there would like to be part of this suit, please contact me directly
I’m interested
Zelda please keep us posted on this. some may follow.
I am filming a doXXXXentary on Conns conning the customer! We are asking for videos of broken products, audio recording with customer service, tech service, resolution department. Any relevant information as to how you were conned. We currently have over 100 customers participating . If interested email me. We started filming the doXXXXentary due to Conns selling an 87 year old community leaders and former teacher a defective laptop. Two days after purchase her nephew could not get WiFi to connect. They contacted customer service was connected to technical. Technical advised to restore the new computer which took several hours. That did not work! They were then given a service number. The new laptop would not be replaced but would be sent off 5 days to get replacement parts!!! On a new laptop!!!! Called customer service daily no help or resolution no exchange or given a working laptop. So they bought a broken product was forced to keep it get it repaired and haven’t owned it a week. The laptop is returned and still did not work. She has been given the run around since. Was told after its repaired three times they will replace. To this day the laptop does not work. When we began filming our team noticed the overwhelming number of complaints and did more research. It’s shocking a class action suit hasn’t been filed before now! Send us your story let stop this conning company in its tracks!!!!
Tequila,
I have had the same poor customer service from Conns even almost being Conned out of $600 from them. I have emails that are rude as well
To whom this may concern;
I’m filing a harassment. Charge against Conns!!!!
They have called my phone 36 times a day for a $228.00 payment. I always pay for 2 months in advance, & was told I was covered through September But the next day I started to get 20-35 calls in ONE DAY OVER $228.00?????
Are they that desperate ???
My chase account got hacked as well as my Capital one card when my wallet. Was stolen. I couldn’t get a new account b/c my TDL had just expired. I’m a stock broker & work 60 hour weeks, but I took care of it yesterday but my checking won’t work for 24 hours!!!
I explained this to Conns after I answered their 35th call!!!! I can’t even leave my phone on. I’ve contacted my corporate attorney. In Houston who will be handling things from here!!?
It not only ruined my weeks, but made me feel like a criminal!!!! This should not be allowed under any cirXXXXstances!!!!
I’m taking action on them now so they can see how it feels !!!!!
I haven’t seen 1 good comment & I never buy their stock or shop their stores except once….. BIG MISTAKE!!!!
Tequilla lets do this, we must save other consumers from this. I say we start a national picket of these jokers.
I’ve had a Conn’s acct for 2 years. Never missed a payment. But, I get rude collection calls. Telling me I can get the merchandise repoed! Really! With a banace of $120, this is how we are being treated!!! When I asked to speak to management my call was passed along to several individuals. None, in my opinion of management material. Not one was able to correct the situation. If you record the calls I suggest you listen to these. These CSR have NO business on the phone.
Very disappointed.
ANGELICA
It is such a horrible feeling knowing this company rips people off and even worse feeling when you know and nothing can be done. I’ve tried for several days now to get my refund back made from a mistake your customer service made. Now I’m left here waiting for it to process for approval 7-10 business days. It didn’t take that long to take it. Businesses like yours make people like me want to just give back the furniture. Especially since I can never get a real answer. I’ve spoken to about 15-20 people regarding this matter. I’m sure this will also fall on deaf ears. I will not make the same mistake twice. I’ve read alot of the same complaints. Had I known this in advance I would have never bought anything from this company
Dear Mr. Theodore Wright,
In May of 2015 I purchased an adjustable Tempur- Pedic Breeze king matress and box springs. The price of this purchase was $6059.83. I was hoping for the best sleep in a long time with this purchase, however, I have been burdened by the lack of respect your offices and support staff provide to consumers for about three months now.
Let me explain that the sales staff, did fine, The problem began as soon as the contract was written up and the wait for the delivery began. I was promised a delivery the following day, so as you would imagine in preparation I removed my current mattress from my home awaiting the arrival of my new product. The day came and went, with a late phone call that my delivery was rescheduled for the following day. (Day one as promised was already a bust!)
Perturbed that I had to sleep anywhere but a bed now, I waited anxiously for the arrival of the bed the next day. Day two, the delivery people came and I discovered that my bed sat on the floor, there were no feet/legs that came with my bed and the sales person, Johnny Pena, had told me in the store that it would have came with feet “just like it looked in the store”. The delivery people contacted your distribution center who were then advised to return the box frames to the store, leaving my mattress on the floor of my room. (Day two, another bust) I would imagine that neither yourself Mr. Wright, or your board members or any of your staff for that matter, would take kindly to having to sleep on a mattress on the floor after having made a purchase of over six thousand dollars!
We contacted the store who who agreed that feet/legs should have came with the bed. They contacted the distribution center and another scheduled another delivery. Derrick Lara (of no relation), store manager, offered me a small concession of $70 stating this is the refund for the cost of delivery. Here in lies my reason for this complaint. Your delivery charge is $130 and it took THREE delivery attempts to clear up just the matter of the full and correct purchased product, (which eventually turned out that I received just a frame, no feet, but at least my bed was now off of the floor). I contacted your resolution department because I am unsatisfied with a $70 refund for my troubles, any they send a half witted/ sarcastic reply back via email about not reimbursing me for time away from work (let me remind you I had to take time off over three days) but my dispute was obviously not for lost wages but for fair and just reimbursement to ease my discontentment due to CONN’S INC. error and Consumer Impact.
I contacted Derrick Lara, who told me he sent an email for a paper trail to the warehouse, someone by the name of Jaime was supposed to be taking care of it and just shy of 90 days later, I have yet to see any type of concession or refund as promised even as ridiculous as that is. In contact with the ware house (210-637-7088) they said 6-8 weeks, we are well past that, today no one answers the phone.
I recommend you have someone look into the absolute disconnect between your stores and your warehouses and then how your refund process is handled. From a consumer standpoint and an MBA who works with Regulatory Consumer Affairs for a fortune 50 insurance company I am DISGUSTED at the way this entire situation was handled and the fact that it has yet to be resolved.
I’m sure this will also fall on deaf ears, but to whom it may concern, I am also filing a consumer complaint with the BBB and the Office of the Attorney General, Consumer Protection Division. Time is money and I have neither to waste, (unfortunately, I have already wasted far too much time, but the principle of the matter forces my hand in hopes that you will improve your operational performance.) I whole hardheartedly regret my decision to shop with you due to this cirXXXXstance and I will be sure to express that to anyone and everyone I know. It is not worth the stress in dealing with incompetents.
Annette C. Lara, MBA
Mr CEO, I think its time to expose Conn’s Yes to credit and NO to customer service..
I have done business several times before with Conn’s without complaints over price or staff. However this is the first time I’ve needed customer service, and it was pure rudeness.
I was totally frustrated with the unbelievable experienced I encountered one particular agent and the dispatch upon my second call. I have to say the agent I spoke to should not be customer facing. In short I going through a process of trying to return a portable AC which I purchased in May that never worked. By recommendation of the manufacturer it was taken to the shop where it remained for more that one month but could not be repaired. The unit was purchase for a portable used for our youth church. We had to get another solution because we could not use the broken unit. The manufacture has issued an authorization to Conn’s to replace the unit , give store credit or possible refund.
Trying to get ahead of the process, I initiated the call to Conn’s customer service. After three transfers, I got to a representative that had no patience, was very combative as though I had done something wrong by asking her question to understand the process. I was trying to explain why I was calling and what I was needing. She talked over me in a word-for-word as if it was a prank call. She was very rude and would not stop talking to hear what I was try to as or communicate to her. Finally I told her I need you to listen to me, I need to be heard to explain what I need. I asked her if she could do that and if not to let me talk to some one who could. She transferred me to a ring no answer that went on for more that 15-20 minutes. How do I know? I called back on another line while the other line rang awaiting an answer. Then the second frustration was when I asked to a customer service manager. The person answering my call preceded to ask me several questions some of which I clearly understood but other were as if I need to convince her before I could be transferred. She asked me why I felt I needed to speak to a service manager. It was in a nice voice but unwarranted nevertheless. I plainly said to her it’s because I am not satisfied with the service I received from the customer service center. She started asking more question. I finally had to say to her that I need to talk to a service manager and I am tired of answering question. Finally someone got on the phone. I apologized venting, but ask if he would just listen to me to understand why I was calling and then I would listen to his response and instructions as to what needed to be done. From that point on, it was customer service. I am waiting to see the outcome of this unfortunate purchase gone bad.
To Whom it may concern
I Sylvia Martinez would like to address this e-mail to CEO: Theodore M. Wright, I would like for him to know. how the customers are being treated. Yes the people that come to one of his many store. I have a big complain regarding a 32 in TV set that my husband bought last year at Conn s store located in San Antonio the store is on W. Commerce yes its only a small TV set. On or about July 7 2015 I took the TV set into the store to get service . Because I coudn t get no picture only the sound worked, the person at the counter told me just to leave it at the store and my TV would be checked out by a service technician . Well its being almost 3 weeks and yet no service technician has contact me nor anyone from any where I have to be calling everyday to check on my TV . I filed a complain and someone called me from you corporate office last Monday. And when told the rep. what was going on she placed me on hold and called the service department and service told her that the part for my TV was ordered and had just arrived so the rep. told me that I would have my TV set by Friday. Well its Monday again and no TV and so today July 27, I called service and was told by the person on the other end that my TV was waiting for a part. Someone is just not telling me the truth. All I want is my TV set fix . When I bought the set and the warranty no one ever told me that I would have to wait this long. And no I was never late with my payment or did not ever get a phone call for missing a payment. I have called your office and asked to speak to someone in the corporate office but got no where. So I sure hope you can help solve my problem . Because if I would have known that I was going to run into all this problem I would have not bought the Fridge that I just bought last month so that is why I am asking for you help. If you could call me my number is (210)364-****. the Reference # is 433040
I have been a Conns customer fro several years. Each time purchasing an item with interest free for a number of months and paying off before so no interest fees charged. However, the last item we bought did not qualify for no interest because it was less than the caped amount for no interest financing. The sales person insisted we purchase something else to qualify and we said no because we had no need for anything more. So we purchase it, finance it (because we’re going to pay it is asap anyhow). Well, we bought it in May, it is no July and we go in to pay off. Payoff is more than we had noted. So we ask why and the person who takes payments in store is rude and tells us they don’t know and to call customer service number on the receipt. I get home and I call, needless to say that was not helpful at all. I asked how interest is charged and she doesn’t know. She is not sure what day the interest charge hits. I’m presuming their is a certain daily interest that shoul be charged as any other interest account does. Nope, not this one they charge you 30 days of interest on any day they decide I guess. So we make 3 payments in July and we’re still have to pay interest fee included in our pay off??? This makes no sense to me What so ever! So, being that I am a paralegal I am going to review consumer laws and rights because I am more than certain their are laws about how a company should charge interest on their accounts. I will no longer buy from conns, nor will any of my family members who I have referred in the past. Nor will any one else I can reach out too and warn about their illegal means of financing. I understand that most people who buy here go because they have less than perfect credit, but some of go because in the past we had a good experience and just like going back to what we know. That is not the case here anymore. May these be a notice to all members of the conns corporate office that I will not let this go. Even though it is a small amount it is the principle and the fact that this is happening to many people! Some have no clue that it’s happening, some don’t understand it, and some just don’t know how to handle it. I do, and I will even if it means going to court but it will not happen again! If you, or any one you know feels you may have had the same illegal finance tactics used please contact me, class actions are heard so much better than a mere one!!!!!!
I am reading several complaint against Conn’s that I wish I had read before I actually did business with them. At this present time, Conn’s has tricked me out of my money and product. I have been told to refer matters over to the Attorney General. I hope to a good report for you all later. In the meantime, DON’T do business with Conn’s. Especially if you don’t have money to waste. SO disappointed!
Mr. Wright,
I am a victim of identity theft who has personally never been inside a Conn’s store, nor have I ever purchased anything off of your website. After attenuating to purchase a home, I noticed a 7000 charged off account from your store. I immediately went through the proper steps of attempting to clear my name. I called your organization, left a message with the fraud department and was surprised to get a call back within 2 hours. The representative took all of my information and advised me someone would call me back, and I would receive paperwork in the mail. I NEVER received so much as a call or letter. I have made several attempts to call the fraud department only to never get a call back. I have sent three escalations through customer service, and not one has ever been returned. I have recently by the grace of God gotten to Amanda in your fraud department, and this woman is a complete joke. Initially she told me there was “nothing” she could do and I would need to call the collection agencies first. Once I explained that I had already successfully did that, she agrees to send out the coveted affidavit. I fill it out to the best of my knowledge only to be told the “lawyer” says my id is fake and so is my police report. I attempted to explain that she could easily verify the police report herself and she began shouting and telling me that no one in the office believes me because they have never heard of me, after provided my affidavit, and tickets and passport confirming that I was not even in the country when this “purchase” was made. I cannot tell you how incredibly unprofessional and rude this person is. To have such a person representing your organization is very sad. I need someone to contact me regarding this matter as it is not being taken seriously, or taken care of at all. I am a MBA holder, and a school teacher and I work very hard to take care of my family. I do not deserve to be treated like a street thug as I have been scrutinized like a criminal, and I AM THE VICTIM. Please have a professional worker/representative contact me regarding this matter as I am eager to get CONNS off my Mind and OFF OF MY CREDIT!
I know how you feel. The employees at corporate are very rude and unprofessional. They try to demean youand treat you as if yu are below them. I don’t know how the heads are allowing this. If this was my company, I would be ashamed that this is the representation in my main office. If I would have known they would give me so many issues I would have never done business with them.
I wish I can just give them back their merchandise and be done with this company. DO NOT BUY FROM CONNS. THEY WILL TAKE ADVANTAGE OF YOU AND RIP YOU OFF FIRST CHANCE YOU GET.
Mr. Wright
My wife and I we’re approved for $10,000 worth of Conn’s cash. My wife $7500 and myself $2500. We were excited to get a new 75″ or 80″ TV to put in our new theatre room. We were helped by a new employee, who was very helpful. We decided on a Samsung 75″ TV – even though it was out of the box, we were assured that we would get the 24 month financing- well after we worked the deal, he told us that could not have the deal becAuse it was out of the box. We said fine and looked at a new,75″ Samsung TV. It was dinner time by then so we went across the street to eat. Very close by was a best buy and a h h Greg. Both of these stores had the same TV for $100 less.
I called the store back and they said they could match it. I hated buy somewhere else when we have been working with them for several hours. We came back to close the deal and after another hour of waiting were told that they were waiting on approval.
My wife was just walking around the store and noticed a Sharp 80″ TV that was even better. I told the furniture manager to forget about the comp issue,that I would like to purchase the 80″ sharp TV instead. He checked and said it was the last one -out of the box . I asked could it be marked down a few more dollars. He checked with Management and came back k with a price that I accepted. At that time it was 9:30PM and they were closing. He said he would have all the paperwork complete and the TV wrapped by10:30 the next morning We were excited, so I called two construction helpers to get the wall ready for our New purchase and help with the mounting of the TV to the wall.
The next day we went to pickup our new TV and they told us that they did not get the price approved. And there was nothing they could do. I explained that they quoted a price that was approved by the manager on duty to us and was told to return. To bad so sad. They did not care we lived 50 miles away and had made 2-3 trips to the store.
I called and asked for the District Managers number, but they said I could not have it.I asked fora Regional number but was refused as well. I called a number I got off the internet – called customer service, there I was given a ticket # and would be cAlled back. Well I called three times and no response. I just can’t understand this.
My major concern is not the money,but the lack of concern by your employees. No one ever called us back, even when they said they would. The store manager – never called , I have called the store to see what can be done and no one will call us back. I called customer Service and they put me on a list. For three days I have not heard anything.
Dear Mr. Theodore Wright,
After many attempts and numerous transfers to people who do not know what they are talking about,and refusing to let me speak with a supervisor you are now my last resort.
I have requested to speak with the Resolution Department and that was denied as well.
Currently l have a computer that was purchased 2 months ago from Conns that is not working. All l get is a loud beep. I want this computer replaced and not with another Dell, it is a piece of junk. After only 2 months a replacement should not be an issue, especially after l paid for your extended warranty. Another money rip off?
In May, before a payment was even made on a portable air conditioner that was lost in the Memorial Day flood,l contacted Conns to let them know. At the time l was homeless and destitute and had no money to get gas to fill out their paperwork. They also requested a picture and l would like to know how l could take pictures of property that had washed down the San Marcos River. As a result l now have made two payments on something l do not even have in an effort to save my credit. I do not want to be making on two things l don’t have.
Right now l am ready to return the computer, the window unit, and you can hire a scuba diver to find the portable unit.
Let me hear from you immediately,or l will return it all before next payment is due if you cannot make this right.
Your staff is incompetent, rude, and completely unaware.
Thank you,
Karen Steen
We have been Conn’s customers 14 years and in 2013 bought a Samsung Electric stove with a 3 year warranty, and the dual oven separator so it acts like a double oven when needed and totally loved it. Then in February 2015 the whole control panel went out on the stove. They sent service out to fix it and ordered the new board, tech comes the next week and when he goes to install the circuit board it is the wrong one. He leaves and reorders another one and comes out about 5 days later. Someone from the order department had physically scratched out the part order # and written in the part we had sent back. So when he gets there to install it the part was wrong again so he calls the parts warehouse and asks what is going on? They tell him that the stove has been upgraded and they cannot get the parts for my stove anymore so he puts the ticket in as a replacement stove. Conn’s credits me the $1179.00 that was already paid off but the warranty doesn’t transfer to the new stove we have to pick out, we have to buy a new one. I still wanted the split oven so we went with the upgraded model and paid another $500 approx. plus new warranty on a new contract. The new stove was delivered April 28, 2015. When they installed it I noticed that the door was not a tight close on the oven and the installer told me that was how they were made so I said ok. When I used the oven for the first time on Mothers day weekend(May 9th, 2015) the whole kitchen heated up because it was not closing properly. I called the service line 5/11/15 and they sent a tech out 4 days later 5/15/15 and he said the hinges on the door were defective and ordered me a new oven door. They called me while I was on vacation 6/2/15 to see when they could come install the new door and I told them that I would be gone for 2 weeks and they told me that they would have to send it back and reorder it so I said no schedule it for the 15 of June and I would take the day off. I called them the morning of the 15th and told them that I had to go to work because of the storm (BILL) coming in and I was on the emergency team at work and couldn’t miss so we rescheduled for the 22nd. A different tech came and had the new door and when he put it on it still wouldn’t shut and he investigated further and said it was the latch that was broken coming out of the oven. I told him I thought I had a defective stove and was going to call Conn’s and tell them I wanted it replaced but to go ahead and order the part and I would call the office in the mean time. The warranty office informed me it had to be deemed unrepairable by the service tech before a credit could be issued. I said fine and waited for a call on the part delivery. I called on the 25th and asked if my part had came in and what was the ETA, they told me there was no part ordered and my ticket said completed. I was furious and told them I wanted a manager right then. The young lady told me that Mrs. Perez would help me and transferred me and what did I get “a VOICEMAIL” go figure. I told her basically what had happened and to please call me asap. Two hours later nothing, so I called back and a gentleman answered and when I asked for Mrs. Perez he told me she was not in that day, I told him that the lady earlier said she was and put me through and I had gotten her Voicemail so someone lied to me. I told him not to put me on hold and to get me a manager right now. He said he was transferring me to Mrs. Hernandez and she would help me and when it picked up I had ANOTHER voicemail. I was pissed to say the least and told her so on the message. She called me right back and said she didn’t know why the tech had not ordered the part but she was escalating the matter to the service manager, Mr. McKauley? and he would call me within the next 24 hrs. Well guess what he has never called to this day. What kind of management team do you run in that place anyway? On the 26th Samsung district manager from Dallas called my husband and asked how we liked our new oven and he told him that it would probably be great if we could get Conn’s to fix it and told him what was going on and that we were very dissatisfied. I called Conn’s on the 29th to make sure my part was in and they said yes and scheduled me for July 3rd in the afternoon. I called the service line on the 2nd to confirm my appointment and the part and they told me the part would be with the tech when he came on Friday the 3rd. The tech called and said he would be there between 3 & 5pm. When he arrived he asked me what the problem was and that sent RED FLAGS up immediately. I told him what was going on and he said that they had this marked as a first call and when I asked if they sent the latch replacement with him he so they did not give him any parts. I blew up. I picked up my phone and called the service line and asked for Mrs. Hernandez and did not want to be put on hold to go get her. They got her on the phone at approx. 4 pm. I told her what happened and that the tech had the 2013 stove on his papers that had been traded in and nothing about the new stove, no part and that this was set as a first call for this repair and I wanted it fixed. I also told her that Mr. McKauley had never called me back from 2 weeks ago and what the HELL was going on in those offices! Again she was going to escalate the problem. What good does it do to escalate a problem when no one gives a crap about the customer service and the techs can’t figure out what is going on.The tech (Ecelio) wanted to look at the stove anyway while I was on the phone and took the door off and said there was something wrong with the hinges and he couldn’t get the door back on and by this time my husband had gotten home and he was pissed off to the max when he couldn’t get the door back on. We had a huge family picnic and party planned for the 4th and I was cooking the pork roast for pulled pork and surprise I don’t have an oven at 5pm on Friday, so I had to take my food to my daughters house to cook over night. How convenient for the customer is that. I called back at 4:40pm to give Mrs. Hernandez an update on the oven and the girl told me she was on the phone with another customer and she would call me back as son as she got off. Well at 4:55 I called back and guess what Mrs. Hernandez was already gone without calling me back so I left her a NICE message on her voicemail. As of today at 3 pm I have not heard from Mrs. Hernandez, Mr. McKauley or Mrs. Perez supposedly all managers who need to be demoted or fired in my opinion. So all this time I could still use my oven till the 3rd if I wanted to heat up my kitchen or tape the door shut with painters tape. CONN’S CUSTOMER SERVICE REALLY SUCKS BIG TIME. THANKS FOR NOTHING CONN’S. Lisa Bourque
Conn’s doesn’t stand by their warranty and tries to screw people over. I do not now or will I ever recommend your company. I feel we all as a group of customers should fill a joint lawsuit against Conn’s cooperation for not standing behind their warranty’s.
I bought a lift chair which is still in warranty until June 2017. A week or two after getting the chair the control broke. I filed a repair report and a week later the repairman came. All he had to do is switch the control out because he said the chair should have come with a longer type control. He said he came from Beaumont. Texas while I live in Lafayette, Louisiana.
As of June 30, 2015 the lift chair broke for the second time. You must understand that I am DISABLED and need this type of chair. On July 11, 2015 I put in a repair report and told the man I was disabled and needed the chair looked at very soon. All he said was ” I am sorry but they will call you in 2-3 days for an appointment.” I explained that this is the only chair I can use and he made it cleared he did not care if I was disabled.
What happened was I was sitting in lift chair without the control to use. All of a sudden the chair went all the way back past what it does. I could not get the control to raise me up so I could get out of the chair. The blue light on the control was still on and the chair plugged in. Being disabled and around midnight I screamed for my husband to help me. It took a while to be able to get me up enough to where I could get him to turn my legs to the side to get out. When attempting to stand with help the lift chair came tilting down as it was going to fall on me or throw me on the floor. If you were Disabled you would know how scary this is.
Late Afternoon around 5:30p.m. or 6 p.m. I got the call to set up the appointment. The woman said July 21 will be the day someone would be in the area to check the chair. I explained I can not wait 3 weeks before someone comes because of being disabled. Her attitude was sorry but I can’t help you. After this I called the local Conn’s store and the manager gave me a customer help number to call because they could help. This was a dead end also. The manager was called back and said it was out of his hands and that Conn’s has 30 days from the time I filed the report to have the lift chair problem for iit to be fixed or I will have to be given a new chair.
When this repairman comes July 21 it will be 22 days since I reported it. If the repairman comes from Beaumont again and can’t fix the chair here it will have to be taken to the shop. Is the repair shop in Beaumont also?. As of July 29 it will be 30 dys. If the chair is having to be taken to the repair shop it will not be back in time so why not just give me a new chair now. This is causing me a lot of pain for trying to grt in 7 out of low chairs and furniture. This has been very difficult on my disability.
My husband and I have purchased a tv for us & other things from Conn’s for family members. They have been told if the product breaks don’t call Conn’s because it is useless.
This just show that the merchandise is not good but faulty. It is time for the Corporate people to make changes to their repair policies especially in a way to help a handicap person out even if it is to help them rent a lift chair until the one from Conn’s is fixed. People without handicaps do not buy lift chairs they buy regular recliners. Disabled people are the ones that need lift chairs for a reason.
Conn’s name will be known to my family and friends as a place not to buy merchandise at their stores. There is no local repair people and it takes a lot of red tape to try and get help. Wake up Conn’s Corporate people because you will be losing business because the word will be spread by other customers who have had problems getting their merchandise fixed. Get local repairmen hired in other states then making people wait for a repairman to come from Beaumont, Texas to come.
Once again, it is ashamed that being DISABLED nothing can be done by Conn’s to help them out. Corporate OPEN YOUR EYES TO THE PROBLEMS CUSTOMERS ARE GETTING UPSET WITH CONN’S ABOUT.
I have the same problem with a lift chair for my husband who suffered a stroke 6 yrs ago and cannot walk. Scheduled repairman apt for Dec 11, this is 1st time he could make it to area. They better replace or I will file complaint with BBB and American Disabilities Act. Wish me luck
Hello, Shannon,
I hope that the problem with your lift-chair is resolved, but, I am doubtful it has been. My husband is also disabled and purchased a lift-chair from Conn’s. It broke before it was a year old and we got the same runaround for scheduling a technician, being told the 30 day crap and everything you mentioned. I do not understand the lack of empathy for people with disabilities. If I could find a way to get to the president of the company, I would, but, they refuse to give me his number. I was able to find out that his name is Norman Miller. According to their website, he has only been in the position since September, however, several parts of their website do not list him as even being a member of the staff. The next part/s they are going to try is scheduled for delivery on 12/14 and then we will wait for another 10-15 days to schedule a repair tech. Meanwhile, my husband is sitting on a dining room chair with a coffee table and a pile of pillows to try and keep his legs from swelling. When he needs to get up, I have to be around to assist him. Nothing would make me happier than to read this company was forced into oblivion. Kind regards, Libby Hoover
We had been looking for a swivel rocke recliner for over 2 weeks when we found one at Conns in South Austin, TX. (We actualy found the chair in their North store but the handle had been broken off and the chair was still on floor but could not pull out foot rest because handle had been broken, should have been our first clue).
We paid for it and had it delivered, it took a week for them to deliver it to us, when they delivered it we noticed a little flaw on it, they were very happy to give us a credit of 10% so we would keep the chair, we kept the chair, I mean you could hardly see the flaw and they were able to take care of it. Later in the day I noticed there was a screw on the floor under the chair, it seems as though the screw came out of the bracket that was holding up the foot rest. We have been told not to sit in the chair by their people because it is defective. now we have a $900.00 chair that we are not supposed to sit in and no idea when they are going to exchange it for us. I would implore anyone who is looking for furniture to stay as far away from CONN’s as possible, they do nothing to help you with any problems you may have. I was on the phone for over an hour on hold last night trying to get someone to tell me what they were going to do to help us. we are senior citizens and don’t have the money to buy a lot and it took us a very long time to save this money in order to purchase this chair. we are thinking of putting the chair in husbands truck and driving to south Austin and do some free advertising for Conns not the kind they would like, I can gurantee that. Corporate office is just as bad as local office. All they can do is give lip service, nothing else. we are so disappointed with Conns so please do not go to their establisment to buy anything, I do think we as a whole could put them out of business unless they decide to give more customer service instead of self service.
Conns Inc.
3295 College St
Beaumont, TX 77701
CONN’S CREDIT OFFLINE DEPARTMENT:
RE: acct. 44412363
A late payment is CONSTANTLY coming back as verified regardless of my sending the enclosed doXXXXents. I have been fighting for FIVE months to fix my credit that you Fraudulently reported as 30 days past due.
Equifax and Transunion dispute investigation returns “reported correctly, verified” from YOU.
CORRECT IT WITH THEM, DELETE THIS FALSE REPORT FROM UNSATISFACTORY to SATISFACTORY.
Robert H. Riley
* S. Parker RD
Aurora, CO 80014
I am writing this review because I have a tv that is two months old and the screen is broken. It has pixelazation all over it. I called the repair number and they said take it the nearest store which is 1 hour and 30 minutes away and they would replace it.. I did that and then was told oh no we have to send it off to repair support for fixing. So I am out a brand new tv and still waiting for it to be repaired. I bought extra insurance for it. I will tell everyone not to ever shop here.
I noticed on April 30th my ( year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called Conn’s on the Monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined I had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) Tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if I could not be home he couldn’t come back until the 22nd. Tech returned on the 20th (my husband left work early) He replaced the compressor. He said if the fridge didn’t make ice within 4 hours then we would need a new condenser.(I have the voicemail) My husband called the tech the next morning to let him know the fridge was still not cooling. Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (a week later) and says he could come with the part between 1pm and 4pm which meant I had to leave work AGAIN. After messing around with the refrigerator he informs us that it can’t be fixed and calls corporate for a replacement authorization on speaker phone. The lady on the other end authorized. On 31st we go to conns to pick out new fridge when we were informed nothing was in the system authorizing a replacement. I call Conn’s on June 1st. Again nothing in the system. In the meantime I’m texting directly with the technician. (I have text messages which will explain) I call the local store and my salesman said he would work on it. He hasn’t called back. On the first I called 4 times hoping to get a resolution. All I got was rude reps telling me the ticket is labeled completed and my refrigerator has been fixed. I spent min of 4 hours back and forth with customer service on the 2nd (my birthday….thanks Conns) Again on the 3rd…..placed on hold and hung up on. Today is the 4th same story when I call. 33 days with no resolution and no replacement. Now they tell me a tech has to be sent out again on tomorrow and will call to let me know the time. Looks like I’m going to have to miss work again and start this all over again. Why is this so difficult and inconvenient?
Conn’s repair department is a joke. I have a 70 inch sharp tv I purchased at Conn’s in 2011. The tv stopped working after a storm, so I called Conn’s repair to come fix it. I was told I had to pay their $95 technician visit fee in advance. I was fine with that. Took the day off work, the repairman arrived at 10:40 and asked to see the tv. Without even getting a tool out, he diagnosed that the power supply was defective and sharp doesn’t make a replacement power supply. He informed me I needed to just buy a new tv and left. He was at my house a total of 8 mins! Well, I did not agree with his “diagnosis” and called Sharp’s repair department. Within 5 minutes they had fixed my tv over the phone! I have called Conn’s 7 times and have yet to speak with a supervisor or had my messages returned. Sorry Conn’s you just lost mine, and anyone else’s business I can warn away from you for life!
I just got a BRAND NEW frig for my mother and it broke over this weekend. With her shopping night before and spending $200 in groceries comes to find out late that it was not cooling. Puddles of water all over do to food spoiling and melting. I called the service department to see about getting some help out to fix frig. NOW REMEMBER I HAVE A WARRENTY. I have called the location trying to get help and corporate and claims center. It seems that having 2 kids at home, no frig and no money cause the $150 was used for food that should of lasted till next pay day IS NOT IMPORTANT!!! It has been already almost 48 hrs and still I HAVE NOT received a call back from service center that they will be coming out on such day to fix. But no rush, my two hungry brother and sister will be ok. This is the WORST CUSTOMER SERVICE!! I work at a bank and know how important customer service is. Apparently they don’t practice or know of this behavior or how to treat people period. Oh and did I mention that when my mom called to try and get help that she was hung up on. Yea…real good one conns! NOW I KNOW HOW YOU GOT YALLS BUSINESS NAME ” CONNS”! CONN ARTIST MORE LIKE IT!!
Whatever you do, don’t buy furniture from CONN’s ever! My $2,000 furniture, for which I’m still paying started falling apart only after 2 weeks. I’ve called numrous times that now, I’m just tired and only want them to come and get the piece of junk of my house while I shop for a new one elsewhere. Customer service? HOR-RI-BLE!.
And please, anyone considering a class action lawsuit should include me. I will love to see the fraud of a company go down!
We bought a Samsung refrigerator 4 months ago and have not been able to use it for over 3 weeks. There is a chemical burning smell coming from it. We have been given the run around by Samsung and Conns. This is absolutely ridiculous. My whole family has been complaining about sore throats and headaches…we are now going on week 4…..i have already reached out to a lawyer, but someone needs to do something about Conns. We also bought the extra insurance.
I have paid off three accounts and was charged 12-32 months of interest. Each one of my accounts were closed before the third month but I was changed interest rates like I had my account opened the full term. Just paid off an account today 05-20-2015
Since March 29th We have requested repairs on a new purchase, filed several complaints, have had same tech come out, only to be told he has to return for some bogus reason or another. Money was stolen, same technician continues to be sent….there’s far too much to post! Next is lawsuit.
Today conns called me back and said that they could have my wife’s computer replaced in 3 to 6 weeks. I told them that they needed to stand by what there sales man say. I then told them that i was told more than once that I would get a free replacement if I paid for the $360 insurance. On my original papers the sales man actually wrote that I would get a free trade in on the papers. They are not standing behind the lies that there salesmen are telling there customers. I am fixing to call the BB and fraud alert line. It is time we trying and stop conns from praying on poor people.
I have been with conns for years and I have never missed a payment. Today my wife’s computer got broke and when I bought the computer I was told that I would get a replacement. that all I had to do was walking to the store and give them my computer and I would get a new one that day. Today I took the computer back and the sales man that I bought the computer refused to stand by his word. Two store managers called me a liar and customer service excuse to do anything. I am out $1000 in my wifes gonna get kicked out of school. There are Serious laws against misleading a sale and I think it is time someone did something about conns and the way they are treating loyal customers.
I purchased a GE washer/dryer in July 2014. March 2015 washer started making horrible noises. Complained, technician came out 3 times. Rebuilt the entire motor. Conn’s and GE both refuse to do the courteous thing and move to replace the washer. My greatest concern is that the motor apparatus is the most important component of this particular appliance. What do I have to look forward to if down the line it breaks down> The whole purpose of having a washer is to agitate clothing, which is a task this washer does not complete.Please. Don’t purchase any appliance from this store. All you will get is the runaround and no one will be willing to assist you. Not to mention you will be stuck with products that do not work.
I purchased a LG washer and dryer from Conn’s Appliances back on March 20, 2015. I did not have my appliances delivered until April 11, 2015. It has been approximately 2 weeks and 3 days since I have had both of them and now the LG dryer is not fully drying my cloths. I looked up the reviews about LG washer and Dyers and found that the Dyers are only good for one cycle the other cycles do not work. I called the store I purchased the items from and requested to exchange them for a different brand because out of being an owner of a washer and dyer for over 30 years I have never experienced an issue as such. I do not believe a BRAND NEW dyer should be having problems in 2 weeks of owning the product and I explained this to the store manager and he told me I will still need to go through repair. I called corporate and spoke wiht a manager named Dana and was also told I have to go through repair before they can assist me. As a customer who has not had the product for over 30days that is already in need of service should be replaced. I then did some research on Conns reviews and found several customers with the same issues and they are not being helped by anyone. I am concerned that Conns will leave me with these defective washer and dyers with out replacing them. I do not believe as a customer it is fair practice to have a product repaired within 2 weeks of usage. This clearly shows there is a defect with LG dyer and possible with the washer machine and they are not willing to help their customers, but rather push them off to some service department or the manufacture. This is horrible customer service and has me concerned I am going to be stuck paying of $1500 for a set of washer and dryers that do not work properly.
I suggest everyone files a case against Conns with the (BBB) Better Business Bureau like I did, so we can have a record for or lawyers if nothing is done. and if they continue selling defective products I suggest we move towards a CLASS ACT LAW SUITE. I will check this site for response….
I agree we need to class action lawsuit
Let start a Class action law suit. Email me or send me a text 832.552.****. I talk to a lawyer and see what we need. To get the ball rolling.
I agree lets get on started some how. They do suck really bad
Our 6 month old Samsung washer blew up
In our home on Tuesday. Conns customer service, the Shreveport Conns store we bought it from and the claims department seem to be in no rush to fix the issue. Again my washer is 6 months old. However, we have been laughed at for using the word “exploded”, transferred to any and every department to sort this out, told we didn’t purchase the Conns in house warranty (the washer comes with a Samnsing warranty). Our home has been damaged, our dryer is also damaged. A washer blew up in our home. Yet this is still unresolved. No one seems to be on the same page. This has been an unbelievably horrible experience with Conns. On top of this, we are paying on a washer & dryer that are 6 months old and useless, but no one seems to be concerned at all.
I am not at all pleased with the warehouse of Conn’s. A bed was delivered to me on Saturday with some other appliances. Now the other appliances were fine, but when the guy placed my bed together he cracked the left leg of the headboard. He left the damage product in my home because he came back to put it together in his personal vehicle. The catastrophe continues with him stating that he called Dispatch to get another possibly sent out, but come to find out, he lied about that aspect also. I have been given the run around for 4 days now. I’m to the point to where they can just come pick up all this mess and I never deal with Conn’s again.
I went to conns and bought a couch and a set of end tables with a coffee table. I was not happy with the end tables and coffee tables the glass keeps falling off the bases. I called and asked If I could return them and customer service told me I had 72 hours to return them and that I could return them at the Thomas rd location. When I arrived there they had no clue I was even coming and told me there was a no return policy. I told I would not drive an hour and a half to return something had I been told no. Also our representative Deborah powers never told me about the no return or exchange policy. I will never buy anything from conns ever again nor would I recommend it to my worst enemy.
Very Dissapointed
I had a wonderful experience the first time I went to Conns in Mesquite, Tx Everyone help me with my many purchases and I’ve never had any issues with any of my purchases…Fast forward. 2 weeks ago I am needing to purchase a new mattress and full size stackable washer dryer I should have went with my first mind and went back to the Conns in Mesquite but I decided to try the Connns in Oakcliff, Tx I purchase the stackable brand new it brokedown the same day. The wash cycle was on for over a hour and the washer didnt allow for me stop it, so the next load i put on delicate and it locked the lid and would not open to top it off the dryer heater didnt work. I called the store to setup for technician to come out. Technician came out unlock the wash and due to it malfunctioning and heater now working he would suggest I get another, so he put in his order I have been waiting 2 weeks to the date to get a washer. I’ve talk to the salesperson contacted him he said that he was going to get something out to me on a Tuesday that didn’t work and then another sales person called me apologize for my inconvenience, she said (this is almost a week later) offer to replace my stackable washer and dryer with a Samsung or LG front loader washer and dryer and this will get out to meet Thursday its now Friday 6:00pm I haven’t heard from anyone so I called again. I get on the phone with a manager who promises me he will check into it and call me back in 15 minutes 3 1/2 minutes later I call back and I speak to the next manager because that manager was out to lunch he offer to review it and stated he will call me back it is now 6pm in Texas I haven’t heard from anyone nor am I going to continue to call. The last conversation I asked him if he could come pick up their faulty washer because it’s just sitting here taking up space so that I can you try to find me a washer and dryer that works and I was told it would take 268 dollars, my own $268 for me to have warehouse to come pick up the stackable washer and dryer and take it back to warehouse. I said but your equipment NEVER WORKED, it failed the same day. I will say I’m actually very disappointed because I looked forward to continuing to do business with Conns, but since I am STILL going through this experience and I’m still waiting to be contacted I highly doubt it. Corporate you can thank Conns in the Oakcliff/ Dallas, TX area for tarnishing the positive outlook I and my family has on Conns. It’s Saturday 4/11/2015 and no word from anyone at that locat ion.
I suggest everyone files a case against Conns with the (BBB) Better Business Bureau like I did, so we can have a record for or lawyers if nothing is done. and if they continue selling defective products I suggest we move towards a CLASS ACT LAW SUITE. I will check this site for response….
I TOO HAVE HAD PROBLEMS. I BELIEVE A CLASS ACTION SUITE WOULD BE A VERY GOOD WAY TO BRING ATTENTION TO THIS COMPANY. I’M FOR MOVING FORWARD WITH A CASE
I contacted an attorney regarding Conn’s and the law firm told me that they had other folks that had filed with them. They are investigating to determine if they can file a Class Action Law Suite. If any of you file keep me inform. This company is crooked in so many ways. I WILL NEVER EVER NEVER EVER BUY ANYTHING FROM THEM! I think we should get together and go to one of the stores and protest. People need to know that they misrepresent a lot of things.
Conns sold me defective microwave and when i call for service,their never resilve the problem and even told me that i canceled service request.I did spend over $6000 in total on their merchendice and will never buy from them again.Even store manager refused to help me with diffective merchandice covered under factory warranty.
Its all about to get your money and no customer support at all
I purchased with paid warranty a sofa and chair on yes money credit to enhance my credit profile. Spent over 1900.00 with a 4yr warranty but in 1yr both pieces have deflated and several manufacturer defects even to the point that chair leans almost to roll over on its side and sofa sits so low that everything in sitters pickets comes out….VERY POOR QUALITY FOR PRICE… wouldn’t recommend them to any one for any reason. THE CUSTOMER SERVICE REPs AND TECHNICIAN are like dealing with robotic infants…techs are contracted they address business for selves BUT NOT THE CUSTOMERS concerns….
I purchased a Samsung Washer and Dryer Model #DV56H9100EG/A2 from the Chandler AZ Store at 2820 W. Chandler Blvd., Ste 8, Chandler, Arizona 85224.
I spent around $3600 on the washer and Dryer including warranty. My warranty is the my biggest complaint. I’ve had two service calls one did not fix the issue and the 2nd service call the technication never came and failed to contact me with a scheduled time. I’ve gotten the run around with the Conn’s chandler store, Conns warranty company, and Socal Tech (Warranty company. All of whom said they would call me back with a resolution. None have done so and I’m completely fed up.
I spent almost $4K on a washer/Dryer that I CANNOT USE!!!!
This is the most gross customer service I’ve ever encountered. I feel like I’ve been swindled by pirates without a courtesy reach around.
Why can’t anyone help me? All I am guilty of is giving your company money for a defective product.
I have a strong feeling that this is business as usual for your company based on the reviews I should have taken in consideration prior to making a purchase.
I will never be a conns customer again… I went in to the store on Dunlap and I got my girlfriend a Xbox one and I got a Samsung 12.2 tablet… Well the sales rep. Explained the warranty saying that it would covered anything as long as I didn’t break it myself well the next day my tablet accidentally fell off my couch while I was taking my daughter a bath and it was cracked… I took the tablet in the 3rd day so not even like 72 hrs with the tablet… They said everything would covered not a probproblem…. They had to send my tablet to service center and today 3/18/15 … 15 days later they said that they were gonna just replace it and I said okay.. My girlfriend goes down there to pick up my new tablet and they said I gotta add a new warranty for another 299.99 dollars on new tablet and I’m like are you freaking kidding me im gonna pay 600 in warranties I don’t know why that my warranty couldn’t transfer because I was that they would replace it and fix it as many times as needed no one ever said I have to repay for another warranty… This company is ridiculous… I will never come back here again or refer people… I’m getting a house in 2 months and I was planning on getting all my furniture here… To bad…
I’m going to post the letter I sent them and their response.
## In replies all text above this line is added to the ticket ##
Your request (#409032) has been deemed solved.
To review, comment and reopen the request, follow the link below:
Cease and Desist (Conn’s HomePlus)
Mar 17, 4:11 PM
Dear Mr.
Thank you for contacting us about this matter. We have confirmed that all of your accounts are paid in full.
Thank you for informing us that our rep reached the wrong person. We placed a cease and desist on your phone number. We apologize for any inconvenience you were caused in regard to this issue.
If you have any questions about the information provided, please contact our Customer Service Department at 800-280-1514.
Thank you.
Mhowell83
Mar 16, 6:24 PM
Comment: I got a call today from a very RUDE customer service rep who was suppose to be a manager accusing me of not paying a balance on my account, he was very forceful even thought I explained to him I do not owe Conn’s any monies because I called and got a payoff balance and paid the balance I was quoted and also I always paid my account on time. I called and verified with you regular customer service dept and confirmed I owe no monies all 4 of my previous loans shows a zero balance and was paid in full. I have had credit with Conn’s 3 or 4 times, but this will be the last purchase I make from this company, if I get any more calls from your delq dept, I’m going to file a complaint with the FTC and the better business and also will let my local news station know how you guys try and collect monies from customers who already paid in full. I’m a very unhappy x-customer right now, and I hope this is not the way you always run business or that employee represent the way you run business.
This email is a service from Conn’s HomePlus. Delivered by Zendesk.
Message-Id:DT947Y6H_5508989c9cbdc_1ad83facf7ccd3f8818234_sprut
Well I called about purchasing a bed and was approved for 4000 Which I had no intentions of spending that kind of money. They called me constantly trying to get me to come into the store. So I did my homework. The sales man told me I was approved for 12 months no interest at the 13 month interest would start. I questioned him on the phone about that and he said it was correct. So I call to let him know that I’m interested in a certain bed and asked if it was in stock. Didn’t even take the time to check said we will look when you come in. So I researched the bed at other places and all the Serta beds were cheaper elsewhere. On sale at HH Gregg and they would not price match it because it was not in the sales flyer. No where on the Web does it state that it has to be in a flyer heck they wouldn’t even price match a everyday price at their competition. I’m talking hundreds difference not just a few bucks. They didn’t care About me or even bother to attempt to make it up. I feel as if the name fits. Folks this place is a Con they do not care about you. I have contacted the corporate office to file a complaint let’s see what happens. All I wanted was for them to match the sale price. They say we will price match and give you 10% plus match. People stay away from them. They thrive on people with low income and decent credit. I left and told them the name fits It’s a Con.
I bought a washer and dryer on March 9th got It delivered and installed the technician. did a test to make sure everything was working,The service tech told me the dryer cut off because my breaker was bad..and i needed it replaced..so i called a maintenance person to come look at the breaker ,was told my breaker with good come to find out the fuse was blown in the dryer ,And the washer was installed incorrectly causing water to leaking all over my floor called conns to tell them to come replace this on March 10 was told they would come out, they did come out and told me they couldn’t replace my dryer because that’s the service department issue …. that is the number that I originally call to get it replaced and then told me that the washer was bad in the washing machine so they replaced that but for this to be a brand new set why am I having so many issues with it ??? told conns that I wanted them to take the set back told me I would have to pay a restocking fee…called customer service several times and every last person was incompetent conns has the worst customer service ever..Told me it will be 72 hours before someone could resolve the issue so am I supposed to have dirty laundry in for a whole two weeks because conns can’t get it together…Horrible Horrible
I purchased a Washer and Dryer from CONN”s store on Dunlap ave in Phoneix AZ Sunday march 8, 2015 with a delievery date on march 9, 2015. At the time of the purchase my sales person tried to call your warehouse to ensure the products were in inventory even though the computer listed two Dryers in stock. The warehouse refused to do a stock check for him while I was sitting there. At 1200 on March 9, 2015 I started making phone calls to find out the delivery time, only to find out the dryer was back-ordered with no expected date. The store manager told me my options were to wait or re-select. I told him waiting was not an option. When I went into the store the Mangers resolve was to show me a smaller washer and dryer with less features that was more expensive. Seriously, I asked the Manager.. ” Would you take that deal.”. I am still trying to get customer satisfaction with your company, so far I have cancelled the order but am willing to continue to be a customer if you are willing to make this right. attached the defination of Customer service, I thought it would be helpful for the manger of the store to review. Feel free to follow me on twitter and facebook as this drama with your company unfolds.
DEFINITION of ‘Customer Service’
The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.
INVESTOPEDIA EXPLAINS ‘Customer Service’
Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Often there are many more people working behind the scenes at a company than there are customer service representatives, yet it is primarily the personnel that interact directly with customers that form customers’ perceptions of the company as a whole.
My wife and i bought a washer and dryer set, refrigerator, and a sectional with reclining on all seats but the wedges do spent $7400 dollars on all. The love seat is electric and the motors went out in it at the end of January. we called to get a tech to fix it 2 wks later they finally called and said they had a tech in the area and was goin to come by to fix it. we were away from the house when he called that he was 10 minutes away and we weren’t even home so he called my wife being a complete douche bag. so we rushed home to get it fixed he said he would tell conns that we needed new motors 2 weeks later still no motors or nothing so we called back and conns customer service said that the parts are over sea’s and will take 6-8 weeks to be delivered so my wife told the to just come and pick up the sectional and take it off out contract then they told her that it is gonna go against our credit and i think that its BS. We are not the one breaching contract and if we was to not pay our payment till it was fixed then they would be at our door step wanting to repo now what kind of business is that and i will never get anything from this company again
I am not very pleased with Conn’s right now and their customer service or lack there of. If I would have known anything about this company before we purchased a dryer here then we would have never chosen this store. Two weeks ago we put in a work order to have my mother’s dryer looked at because it just stopped working after just a few months of having purchased it. The first work order was never entered into the system (apparently we didn’t call). But when I called on 2/24 was told they were still looking for a repair company to send out??? hmmm and by the way we never got a return call within 48 hours from inital call! So this being the time they logged in as our “first” call it has now been 4 more days and still “cannot find a repair company” to send out. Now today 7 days later from the 2nd call I am told the repair can take up to 30 days!!!!! Are you serious???? This is ridiculous! I understand you are new to the Denver area but this kind of customer service is horrible. My mother is 85 years old and cannot just go to the laundry mat to dry her clothes. We need this escalated ASAP and we need to get this fixed or we need a new dryer. Given my new history of dealing with this store I will NOT recommend this store to anyone!!!!
Totally unsatisfied customer right now………
I know your frustration. I have been dealing with them for a living room set for over a month just to be lied to time and time again. I called the shipping dept in Dallas, since I live in OKC. The shipping dept told me they did not have that one in stock, hadn’t had it in a long time and didn’t know when they would get one, yet no one at the store bothered to tell me that. I am sure they will remember me for quite some time but will never go back in there or recommend them to a snake.
I bought a Samsung washer from Conn’s it stopped working after a month and a half! Their customer service is rude! They take a whole week just to come service your machines! I will never purchase anything from Conns
My first impression of Conn’s was really good. Everyone was more than friendly and eager to help which was nice and helpful in picking out what we wanted. Our sales associate set everything up for us and we scheduled our delivery date. Everything went smoothly. The delivery men weren’t very friendly but got the job done in a timely manner. Awesome. Had our new bedroom furniture finally!! Then about a week later one of the posts holding up our platform bed came off. My husband tried to attach it back to the boards running under our bed when he found it was stripped. Okay, not ideal but it was just 1 it had 10. A few days later another came off, and another, until all of them had come off. In the meantime, after about the 4th post I called to have someone come out and fix it since we are paying a good amount of insurance for issues like this. It a rude customer service associate. Said a technician would call and schedule a time to come out and repair. A week went by and I heard nothing. So I called again and was told the technician would be coming march 5th. That was about a month and a half away. Meanwhile I am pregnant and my husband is a veteran with back issues and we can’t even sleep on our new bed that we are paying over $4000 for. I have talked with the manager of the Lubbock store about 6 times in the past 3 weeks and am still sleeping on the couch because my brand new bed that we have had just over a month is sitting in our bedroom unusable. Thanks Conn’s
Just went through the same thing with the Conn’s store in Oklahoma City. Mine was a living room set, waited a month and a half and no living room set just to find out it hadn’t been in stock for a long while and didn’t know when it would come in. No one bothered to tell me anything or even call. I went back to the store on March 5th and they all started trying to cover up their lies including the manager. I wasn’t going for their lies any longer. I told them I wanted a refund and they said it would have to come from Corporate Office and it would take 7 – 10 business days. Oh yes, AND IF I DIDN’T GET IT CALL THEM. If I don’t get it within that time, I won’t call them, I will call a local television station that deals with situations as that. They might like being on the 5 o clock news.
Regan in Shreveport has been calling harassing me and hanging up in my face cursing me out threating me texting me and she’s hung up in my moms face also she is very unprofessional and I fear for my safety she claims she will come and kick my door in I told her I can make a $300 payment she yelled and cursed me out and told me no I have reported this on Facebook im very disgusted with how CONNS does business
I was approved for a $9000 line of credit. I called two local stores to find if a particular television was available. They didn’t have the item in stock but it was in the warehouse. If course the salesman wanted to sell me what he had on the shelf and wasn’t very helpful in locating the TV I wanted so I found out the phone Number to the warehouse and called them myself. They verified that they had three televisions in stock. I called the sales and back and he told me that he called where else and they have zero in stock. Decided not to deal with that lazy liar so I went to another Conn’s store and they looked it up and saw that in fact they had the TVs in stock in the warehouse.
I proceeded to purchase the TV and refused the extended warranty even though the manager came over and tried to pressure me into buying it along with “4K” HDMI cables, which is a joke because there’s no difference in the cables. HDMI 1.4 versus HDMI 2.0 (4K) is a hardware difference and not a cable difference. Once I finally convinced him that I only wanted the television they started the paperwork and then asked for my drivers license. I didn’t have my drivers license with me because I’d left it at a hotel A few days earlier and hadn’t received it back in the mail yet, but I did have my State issued CHL and my State Department issued passport with me. Both of these are official government IDs and harder to acquire than just a drivers license, but they would except neither! Unbelievable. After reading all these other complaints I’m actually glad I didn’t buy from them and will take my business to BestBuy where the don’t insult their customers and don’t try to scam them.
That is very strange, I had the same problem with a living room suite and they said they could not sell anything off the shelf’s or floor items. They lie more than any people/store I have seen. I waited a month and half on a set that had never even been in stock. The name fits them CONN’S
It says online you can find out credit in a few minutes, I do not like doing this online so called to the store and talked to Jaun, in Lubbock, Tx, he took all the info and told me he would call me back in about 5 minuts, 1 hour later called th store back, he said it still had not went through and they want a copy of DL and SS card, took it to the store 1 1/2 later get a call from another guy stating that he needed the SS# they did not have it, I told him Jaun took a copy of it, so he says ok, let me call Jaun back, then he calls me again and tells me he cannot read the copy after we already gave it to them verbally and physically.i think I will visit Rooms To Go!!! Conn’s better make sure my info is tore up in the TRASH!!
My next message will be to the BBB, and credit fraud alert!
I bought the fridge of my dreams on October 2014. Made 3 payments in Nov. On Dec. 22, 2014 my husband and I went to look at livingroom couches and fell in love with one set. It was at that time that I went to the counter to make my Dec. payment. Wrote a check for $2500.00 to bring down my balance on fridge. The check cleared on 12/26/14. I was at a funeral when I kept getting these calls and finally answered my phone. It was Conns’ customer service asking me to make a payment. I said I made a $2500.00 payment a few days ago. The told me it did not show up in system. The rep asked me to go to store and have them fax my receipt. Well folks it is 2/04/15 and my payment is still not resolved. I keep getting calls, texts and emails about my payment being late. I have spoken to Customer service many times over and over and I don’t know how many managers who keep telling me it will take 4-8 business days to resolve my payment issue. First they said the cashier placed the payment in wrong acct. That I had to call GE to have them return check which I did. They had me fax my bank statement this week. I will never do business with you people ever again. Maybe my payment will be resolved some time this year. I tell my story to whoever listens to me, remember Conns the best advertisement is word of MOUTH!!!
THE WORST PLACE ON EARTH TO DO BUSINESS WITH!!! We purchased a 65 inch Samsung Smart TV and it worked great for the first month. Now I have gone into my second month and I can’t get my Netflix or any movie for that matter. Technician Larry came out and said that he had to order a new main board and a Wi-Fi board and it would take a week to get it in… He received the parts that they had on another unit and he put them in, When he went to check it the network come up as it was not connected he said that he had to get a hold of Samsung to see if they new what the problem was and he would l call me back. Several hours later he called and said that Samsung told them it was my Dish network causing the problem but now I can’t get anything Netflix, Hulu or any program. This is a joke… it worked fine for a month nothing had changed dish internet nothing!!!!!!!! now all of a sudden they want to pass the buck they are a joke. I would not buy anything else from this company. I just wish I had looked up the reviews earlier. This has been a unbelievable experience and a nightmare.
I want to start by saying I loved conns from the moment my husband and I walked in. The friendly staff and helpfulness was awesome. However now I’m greatly disappointed in the service we are getting through, the service department! We bought a 75″ Samsung TV in March of 2014. The bottom half of the screen is now dark. The TV is under warranty and when we called to get it fixed on Dec 27 we were told a tech would come out to figure out the problem. The tech called 2 days later said he knew what the problem was and would get the part ordered. The part was supposed to be here jan 6th. We told them we were going to be moving the 12-16 and they assured us the TV would be fixed well before then! We never received a call or anything jan 6th when no one showed up! I called on the 12th and was told the part was on back order and would be here the 14th and fixed so we could get the TV in storage. Once again I NEVER received a call! I again had to call the service department on the 15th and they said the part still isn’t in, and continued to get the “run around!” Now the TV is the only thing sitting in our empty house as we have already moved everything else out into storage! We are moving into a newly built home in feb which we need new living room furniture for and were planning to come to conns but not after this! This has been a huge headache in which conns assured we wouldn’t have! I am now paying a second month of 158$ for a TV that has a horrible picture! The manager at the store we bought from in Lake Worth TX said he would send in a ticket for a new TV which we are hoping goes through and should after all of this that we are still going through! We have been good customers and deserve to be treated that way!
Ticket #398413
Wished I had
Dear Mr. Theodore M. Wright,
I am taking the time out of my day and writing this letter out of extreme frustration with your company. In April 2014 my wife and I ordered a few items from your company for our new home including a washer, dryer, bed, couch and refrigerator. This order was placed by Darryl who was a manager in the Chandler, AZ store. My wife and I were in your store 40 minutes past closing time purchasing additional items as we only intended on buying a washer and dryer when we went into your store that night. Almost $12,000 later we made a quick decision on the couch that we purchased and never saw exactly how the couch would look and be set up.
Due to my wife and I being out of town on the delivery date of all of these items my mother in law accepted the delivery and sign for everything. When we got back in town to our new furniture we noticed that the couch was not exactly what we expected with the left side Chase sofa. Ever since April 2014 we have reached out to your company and the store manager to get the correct couch that we will and have been paying on monthly. We were told that we can make the switch and the couch would be there in about four weeks from April. It is now approaching nine months since we have been waiting on what we pay for every month to arrive. I have reached out to your company probably more than 20 times over the last 9 miles to follow up on this situation that I obviously cannot be resolved. I have tried to reach out to you and I have been put in contact with Katheryn James. In December the correct couch did arrive to my house as the guys took the couch off the truck they notice that it was broken and they did not switch out my couch.
I can provide more detail and feelings on how we feel about “Conn’s” and how we feel that the name of your company is appropriate for what you are doing to us but I will keep that short and just let you know that everybody we know that is in the market for furniture or appliances will know about our situation and how your company has treated us for the past nine months. Everybody we talk to in the future will know about how bad this service has been with your company. We are extremely frustrated with this situation and at this point we would like to get our money back from this purchase from the couch. I feel that we have been missed treated and lied to throughout this whole process and your company do not care at all. We pay our monthly bill on time every month (for an item that we are not supposed to have) and nobody from your company can follow up or be straightforward with me and let me know that the product is not available if that is the case.
My wife has clearly stated that we will never spend money with your company again and the displeasure of your company that will be shared with as many people as we can about this service. As the CEO of the company, I hope that you have the power to actually fix this or get something done about this problem. Like I stated earlier we are so unhappy with your company and service that we would like our money back. We do like the feel and the comfort of the couch but it is the wrong set up and we would be happy with getting exactly what we asked for and are paying for as a second option. I understand and respect that you are a busy man and you probably do not have time in your day to deal with situations like mine. But I will also mention that I have a day job also where I work long hours and every time I call your company to fix this issue I am on the phone for 30 plus minutes trying to fix the same issue from April 2014. Please respond to me and let me know some kind of solution or if your company do not carry this product and we are stuck with the furniture we currently have. Like I mentioned a few times we would like our money back for this purchase and not have to pay for a couch that we do not want. If you can get this accomplished that will be great. I would like to hear from you as soon as possible on what solution you can figure out for me. Until then please do understand that we are extremely frustrated with your company and its service and the lies we have been told from your employees. We will continue to voice our frustration in many different avenues to make sure the people we care about do not get screwed like we are getting screwed.
Conns Ticket # 378073
The help and service received for this account is embarrassing to Conn’s Customer Service “corporate office”. When the original contract was submitted, the debtor was told by the sales agent to bring in their homeowners insurance and the payment will be for the amount as originally agreed upon, less than $300.00 a month. The insurance office made a phone call to the debtor, instructing the debtor to fax the proof of insurance directly to their department, the sales agent would be sending it to them anyhow. The insurance department representative did not disclose that the difference would only impact the balance and pay-off time, not the payment, as the debtor would have been able to if the insurance been sent to the sales agent.
The debtor made several attempts to correct the contract, after speaking with several people and several departments, the contract remains without correction. On December 11, 2014, a Conn’s associate told the debtor they would have to go into the store for this kind of correction. This was two days prior to the first payment being due. The debtor was told to wait to make the first payment while the store attempted to correct the issue.
A representative named Ashley spoke to the debtor then called the District Manager to ask for assistance in this matter. As of today, we do not have a resolve.
Wrap Up: The debtor wanted a payment less than $300.00 a month. The sales agent completed a contract for 18 months, same as cash and a payment of $274.00. The sales agent told the debtor to bring in proof of insurance so the contract would not reflect a payment of $341.00.
The debtor received a call from Conn’s ins. department and faxed the proof directly. Doing this caused the payment to remain $341.00, not $274.00
Based on the balance and required payment, the debtor will be forced to pay off the account in 15 months vs. 18 months.
WORST COMPANY TO DO BUSINESS WITH……….DO NOT BUY FROM THIS COMPANY.
I bought a couch from them, I lost my job and was unable to pay them for one month. I received 20 calls in one day. they would call and i would not answer and call again in 5min. when telling them to come and get their crap i was told that i would still have to pay the full balance for the furniture, when i told them that i would not pay this when they could turn around and resell the furniture i was told that they could and would.
the couch broke a month after having it. they refused to have someone come out and service the couch. now the coushions are going flat after 6 mo and they still refuse to come and fix the couch.
WORST PLACE EVER. WISH I WOULD HAVE KNOWN THIS BEFORE!!!!!
THE WORST PLACE ON EARTH TO DO BUSINESS WITH!!! I bought a living room set from them on November 15, 2014. By November 18, 2014 the couch literally broke in two places. They sent the manufacturer out to “fix the couch” even after I told them I didn’t want a FIXED couch since I had just purchased a BRAND NEW set for $2500!!! They came out, “fixed” the couch anyway. It held for about 2 weeks and now, I have a broken couch once again. They refuse to do ANYTHING about it, saying refunding furniture is not an option. Well, paying my damn bill is NOT AN OPTION neither. I shall see you in court!! NEVER EVER EVER EVER doing business with CONNS again and will ENSURE evvvveryone I know is well aware of the cheap items they sell at over-inflated prices and absolutely NO CONCERN or care in the world for their customers satisfaction. A TOTAL NIGHTMARE of an experience!!!
That is strange, they told me mine would be replaced almost for any reason. They probably said that because I never received mine after waiting a month and a half of lies from them. Worst store I have ever dealt with.
Purchased a 60 inch LG TV the day after Thanksgiving. The TV went completely out after 27 days. Ill spare the details but the issue was an known issue through LG. Conns sent out a tech to look at my TV and he said it was a bad mother board and he would have to order it.. The store manager was very nice when I bought my TV but a complete $%# when I needed help. The customer service number was also a complete joke with the exception of one lady I spoke with. IF anyone has a problem ask for Angel at the customer service number. She is excellent and will actually help you. Im confident that my TV will be taken care of after speaking with her. The Tech was also a very nice guy who seems to be working for a terrible company. Conns will not get a dime more from me , my family or my friends.. I will tell everyone I know to Stay away..
Please do not buy any eletronic from Conns, i have a two bad experience i can go to into detail but i will save my frustrating. But one thing i can say i do recommend friends or family, and anyone reading my review. IF YOU DO YOU FACE THE CONSEQUENCES!!!!!!!
This company calls my home at least once a day for the last several weeks. Today they called 6 times! 6!!! The last one a woman named Regina that works for the company accused me of being Janelle–the person they are trying to reach. I told her politely that I was not Janelle, I had no idea who Janelle was and that I had obtained this phone number about 3 months ago and that I had informed the company of this many times and I did not appreciate being called several times a day. She said—who is you—then—who do you think you is—then—who is you again….seriously—-learn to speak proper English if you are an individual who needs to speak to the general public. This put me off from purchasing anything from them and I am looking for all new appliances for my new house.
Wow! I have to say I am in shock over these reviews. I wish I would’ve looked at the reviews of Conn’s before giving them my business. I purchased a French Door Samsung Refrigerator several years ago and its been just fine but all of a sudden it started to freeze up and was making a terrible sound. It is still under warranty which means it should be pretty hassle free to get it looked at right? WRONG! It has been over 2 weeks since I have put in my repair order a technician came out to my house several days later & took a quick look and said he needed to order a part & that it would take a few days but they would call me as soon as it came in to schedule an installation. The very next day my fridge completely went out!!! Five days later I call them and they tell me it was still on order, and I told them it had completely went out. A few days later they call me to set up the installation for 2 days later. When the technician arrived my husband was home and said he didn’t even touch a thing and my husband was having to tell him how things worked because he acted like he didn’t know! My husband said the technician left soon after arriving and said “he couldn’t fix it”.
Needless to say I was not happy. I have called the repair department almost every day and everyone tells me I have to speak with a tech manager and they will be giving me a call within 24 hours. No one has ever called me!! I was promised that twice. 2 weeks in and I still have no idea whats going on with my fridge. All of my food has ruined & I am having to keep the stuff I can in a cooler. They tell me I will be contacted but I am not going to hold my breath.
I think it is really funny how companies like this can take your money and make promises like ” We promise a fast Repair by a Certified Technician” or “Fast and Friendly Service” but when it comes down to it fulfilling the promises and treating people with respect they completely drop the ball. I have lost my trust with Conn’s and will no longer do business with them after I pay them off. I have been a customer with them for about 4-5 years and I have been treated with more respect and the Dollar Tree! Hopefully someone can find this complaint useful.
The worst service I have ever delt with in my life. Disrespectful Supervisors, and managers. My washer has been broken for 3 weeks no ETA on the parts. The tech is the biggest DICK ever. The tech manager claims that he has called me (no calls or emails).
The call centers are the worst they dont note anything in there system so I have to explain myself time and time again. For a company this size to have zero Communication between call center is going to crash and burn. For a manager not to note things on the account Unprofessional. Then I ask for a replacement its going to take 24-72 hours to receive that answer. XXXXX service is what you get when you shop at conns.
I purchased a stove from conns on wheartland,the oven went out on thanksgiving day called the 28t h to set an appointment came out Monday 12/1 ,they told me it will be. Couple days for the part to return ,l called Friday 12/6 about part they told me it was on back order, and that my oven will not get fixed until 12/11, but I have a payment due on 12/15. called all kinds of # just getting the run around
I would like to know why your company would send a credit card application to an 8yr old and why your credit department refuses to discuss the situation and hangs up on a potential liability
This companies customer service is the worst iv ever experienced as well as they lie and are thieves, the manager octavio her in Rio rancho new Mexico is a worthless pos iv ever met he would rather lie to make a sale and screw customer then make it right.. I’m so post that he would tell my husband and I were in a 12 month zero interest and it turned out it was a 6 months… I hope karma comes around and nits him in the but… All I can say is don’t do business with this sorry company
I agree with they take your money,but when it’s repair they do not want to Annie up in a proper time was told it could take up to 30 days before they could replace my stove if it’s not fixed by then
Conns is a conn for sure, I paid off my account in full and 6 months later they call every day saying I owe them 2 more payments. don’t trust them even after you pay them off.
Conns is absolutely horrible. DO NOT PURCHASE FROM THERE. I bought a laptop and a PS4 and the PS4 seems to be okay but my laptop broke down not even a week after I bought it the computer broke down. They said that they shipped it to Texas to the service department and it’s been almost 2 weeks and it’s JUST NOW getting to them. The manager at the store in Aurora co is an idiot and should not be a manager of anything. They know that they are getting over on people and it’s sad because it affects your credit. DO NOT EVER GO TO THIS PLACE. I regret it so much. They need to hurry up with me laptop. I will be getting my lawyer involved
I am an American Veteran with 20 years of loyal military service and am now 100% disabled. On January 2, 2013, I purchased a recliner from conn’s. In 1 1/2 years this recliner has literally fallen apart. The springs on the seat are coming apart, and the cushions in the backrest are shrinking. I have no pets that go on the furniture and I know I am not that fat to do so much damage. When I purchased this recliner, I bought the service contact in case something like this would happen. Well, I have tried to contact conn’s at the store level and at the corporate level. I have not heard so many excuses about contractors going to come out there, and the number one problem is, no one can give you a definitive explanation on what to do. I’ve tried to call the CEO, Retail Purchasing, David Trahan and they told me that he did not accept any calls from customers. I guess if I had $700,000 a year, I wouldn’t listen to the complaints either. Heck, I’ve got their money, let my workers listen to the complaints. I am sure that when the Conn’s opened their first store in Beaumont, Texas back in the ’30’s, they would never of let this type of service happen. After continuous failures to get this problem resolved, I called and told them to just come and get the recliner and return my money. Heck, they won’t even come and get it. By me being disabled, my abilities to do this are limited and I hope that other veterans that buy from Conn’s are getting better service and will discontinue buying from Conn’s. This is what the Corporate level executives call doing business in America.
This is such a shame, it is too bad you can’t put this chair in the back of a pick up and take it to their store and do some free advertising for Conns
I purchased a tv. and insurance. Did not know the inside of the tv was damaged until i got it home to turn it on. I have made several attempts to contact the company & xchange it for one that is not damaged. This has bn goin on so far 1month. Moral of this story is to xamine ur merchandise thoroughly. Not only should it look good but make sure it comes on and works. Once its n ur possession its ur responsibility!
Agree with everything said above- CONNS is a conn. I had a built in stove I replaced and first they told me that they could set up delivery of my stove with carpentry (cutting the counter) so I could fit the new one in. When the delivery guys got there they had no clue and said they could not do. We ended up doing ourselves. I called the sales person who promised to send someone to pick up old one- never happened. I bought a bed on a different day and asked them to combine into one account. I was told no problem and it was all fixed. Then I get 2 different payment books with 2 different payments. Called again and was told I had to make the first payments and they would then have to re-write all my paperwork. Purchased all new appliances. 3 weeks in, my GE dishwasher will not start at all. Called the store who told me to call their customer service who told me they had to call GE and I could call them directly if I wanted it faster. I got a service call that did not fix it- they could not find any problems- dishwasher still wont come on so I went into the store and told the manager I wanted a different model. he told me he has no power to make that decision and I had to call cust service. They told me I had 30 days and since it was 31 days I would have pay a restocking charge- I told them no- the dishwasher is not working and I called about the issue already long before the 30 days is up. and since when do you “restock” a defective product and make your customer pay for it? she got rude and then said it was 14 days and then said not will not take back. Had another service call set up today which was a no show and when I called they said the “appt was canceled” Now I am waiting for GE to come out and fix it.
Hi purchased a $900 Samsung washer that was delivered and hooked up and the tech was supposed to wait for a complete cycle before he left, but he didn’t and then the washing machine would not complete any cycle. I called the store GM and he said they had to go through a protocol of sending a tech out to look at it before he could replace it, mind you this machine had never even had a load of clothes washed in it. I then told him I no longer wanted the machine and he told me because I financed it, I could not return it. However I know the law on contracts and was able to get the finance company to cancel the contract. I will NEVER shop with this company again. I have since bought a new washer & dryer from Sears who are much more professional than this crappy company. WORST CUSTOMER SERVICE IN MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
agreed!!!!!!!!!!!!!!!!!!!!!!!!!
I purchased a bedroom set, 2 TVs and a dining room table. They delivered everything and upon setting it all up, we found out that the dresser was defected. I had them take it back, and they set up another delivery date. I realized that due to the size of everything in my room and that the TV will be on the dresser. I decided I didn’t want the mirror. I called the store and was told that there is a no return policy. I was never told about there no return policy, and asked to speak to a manager, then I asked for the corporate phone number. They gave me the number to the service dept and the help desk instead. I had to look up there main corp number myself. I was told that since they haven’t delivered the dress, that I could refuse that, but could not return the mirror that went with the dresser. The dress was $600 and the mirror was $135.
After talking to multiple people from the store manager to someone in Corporate, regarding returning the mirror, they still refused to take it back.
Think very careful if you want to buy something from CONNs. They are not customer friendly. They are not willing to work with you as the customer.
Purchased a Toshiba laptop from a store in San Antonio. It was defective, so they exchanged it for another, which was also defective — in the same way as the first. When I went to return if for a refund, they kept a 15% restocking fee of $150. Stay aware from these stores.
I am compiling complaints from the 2013 to present if you have detailed complaint with dates and pics that would help I plan top print them all and take to the attorney general.
I currently had a problem with my washing machine. I told the Tech what the problem was, to include the bottom of the tube was cracked and the water pump would not remove water in any cycle. The Tech came to the house and said the washing machine needed to be moved. This is sad, your the Tech you need to do what ever it takes to fix the problem. I asked the Tech if he had a dolly on his truck, he said that he was service not delivery. I called the CORPORATE OFFICE and was unable to speak to any supervisor or manager. This was done today, it has been 3 hrs and no call back. I also called 10/25/2014 and asked to speak to a supervisor incharge of all service Techs. I was told that it would take 24 to 48 hrs before I would receive a call from the supervisor. Today it has been 4 days. If we as consumers continue to buy from conns it only makes them stronger. If we stopped buying for just 3 months that would catch their attention. I would ask for a complete boycot for the month of December. We can not continue to support this corporate deman. Screw Conns
I bought a couch for $2100 for some reason my balance is now $4800. I have called several times they told me it was because of insurances and warranties. I went into the store and took in my rental insurance and signed papers to get them off. They are still on the account. The manager of the customer support team said we are not going to ask the store what happened to your paperwork you just have to send them again.
I am a current Conn’s customer that purchased a tablet and beats headphone bundle, actually I purchased two bundles, I also purchased an additional warranty for $200. One of the tablets needed repair, I returned it to the store, they sent it out for repair and after about 21 days I was told it could not be repaired so it would have to be replace. I went into the store for the replacement and was advised that the $200 warranty was not transferrable and the original tablet I purchased was no longer available, although I was unhappy I accepted the loss of the warranty. I was also advised that I had to take a less expensive tablet or pay the difference for a more expensive tablet, of course I opted for the less expensive tablet because I am not spending any more money with this company. The store associate advised me that I would receive a credit for the difference in the price of the tablet from the service department. It has been over 30 days and I have not rcv’d the credit and when I call in to the customer service line, I have been transferred three times still no assistance. Finally I reach customer service, again, and was asked if I was calling because the tablet had been misplaced…no…explained the situation once again and was advised that Conn’s does not issue a credit for the difference in the price of the replaced merchandise. This is unfair and unacceptable, first of all you would not give me a more expensive tablet so why should I have to accept a less expensive tablet and just loose the money I have spent…Conn’s is not willing to loose any money by provided a more expensive tablet unless I pay for it. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I WILL DO MY BEST TO LET EVERYONE I COME IN CONTACT WITH KNOW HOW YOU TREAT YOUR CUSTOMER’S!
I hate this Conn’s store staff, they are so rude and think you owe them something. I gave them a post dated check which they wanted and I still get phone calls from rude employees, if I collected monies from every rude conn’s people I would already own the store. Conn’s can kiss my ASS.
You don’t even need to be a customer to get shafted by this company. I live in Connecticut. Had never heard of Conns, never walked into their store. But apparently someone else did last year, using a fake drivers license and my social security number, and got several thousand dollars worth of televisions, got instantly approved credit, got the items delivered, and disappeared.
Collections has been calling me 8 to 10 times a day for a year, trying to get me to pay on a fraudulent account that has nothing to do with me whatsoever. When I talked to the fraud department they informed me I needed to mail them a copy of my social security card, front and back, & a copy of my drivers license, along with a notarized affidavit. How come a stranger walked in and posed as me with no social security card, but I need to send them a copy of mine to prove I am innocent? Why on earth would I ever trust them with that information, with those images?? They told me to file a police report with my local police, which I did. The police officer told me not to send them those doXXXXents under any cirXXXXstances, it sounded fishy. So, what am I to do? My credit rating is going to be compromised by a company that handed out items under my name, and wants me to solve the crime for them, even though I am the victim. they have deemed me guilty until I prove my innocence, condemned by a company whose lax credit policies have put my credit rating a permanent risk and caused me unspeakable distress. Despicable. Words do not convey the amount of rage and despairI feel about this situation.
OMG – This has just happened to me! I have been trying for 3 days to get ahold of their fraud department and cannot get anyone to call me back. The collection calls have not started yet as the purchase was just made on 9-27-14. Their customer service is TERRIBLE!! Every rep that I have spoke with only wants to transfer to the fraud department. I have asked to speak with a manager, but they are never available.
I can not wait till I’m done with this horrible company. I received a call 4 days before my bill was due saying I was late. I have asked repeatedly for my cell phone number to be removed from the dailer yet I still get 4 to 5 calls a day from it. This company apparently does not understand or abide by the rules set forth for call centers. I have spoken to numerous mangers and associates and voiced my concerns and they have done nothing to satisfy me as a customer. I will NEVER buy anything from this horrible company again. I hope you go out of business or get sued for your many violations as it comes to harrassing customers with repeated phone calls after they have requested that phone calls stop. 4 days late should never warrant a phone call to references or people who have no responsibility to pay the bill.
Just got off the phone with Conn Corp Office. I was receiving phone calls every 15mins and while on the phone with them another call from them come in. If anyone knows any number to call about harassment. Please let me know. Every 15mins for 3 days is crazy. All the say is the calls will continue until I set up a card payment over the phone. The devil is a lie. That will never happen. Who ever read this please inform people not to deal with Conn. Even the name tells you what they are really about, a Conn. Save your money and pay cash.
We have had nothing but problems.starting with the salesman telling us if we packaged all our items together we could get 24 months no interest only three hours into it to say they couldn’t because we were getting to good of a deal on our refrigerator and freezer The delivery was than late and our refrigerator had been damaged but not by the freight company by Conn’s.They had taken pictures so they did not get blamed. I was told by the salesman that sold it, it would be covered by warranty and to contact repair facility. The repair would not be covered under warranty and when I told conn’s how much it would cost to fix I was told I had two options return the refrigerator but they did not have another one or live with it.I have put in three tickets with customer service and I have not received one phone call.I wish I could say that was all but when we went to install the microwave above the oven with our electrician it would not work. When I called they said I could not return without an approved service tech looking at it and it was going to be a week. I found out if I took it back without having their tech look at it I would have to pay a 15% restocking fee for a non working microwave. With five workers in my kitchen and costs mounting by the hour I decided to take it back to the store.the manager was arrogant and rude but did agree to swap out the microwave. If I only had that option to cart my refrigerator into the store maybe I could get it fixed.
Has anyone else experienced the direct Texas Fair Debt Act violations of their repeated phone calls if you don’t pay THE day your bill is due? I’ve received 4 calls per hour/each hour/ from 8 am – 9 pm. I have done research and this is a direct violation. I have contacted them by email, but am also considering reporting to the attorney general’s office since this is considered excessive and repeated behavior from them.
Wish I had seen all these comments before I made my purchase. I purchased a washer and dryer and 10 minutes after it was delivered I noticed it was not getting any water, we checked to make sure that the water was on and called the delivery guy to inform him. He came back and said it had a broken lock and they would have to bring me a new one. I waited a couple of days and called the store to find out what was going on but could not get any information. I was referred to delivery, customer service and service and repair. No one could help and seemed to be passing the buck. The people that I spoke with were so unprofessional and one conveniently hung up on me and did not call me back. I called store back and spoke with assistant manager and he was no help at all, told me they was waiting on authorization from Samsung to give me a new washer. After a week of trying to get this matter solver I finally spoke with store manager who had been out of town and the next day I got a new washer. Thought that would be the end of my frustration with Conns, but two day after I got new washer, my dryer went out. I called service department and spoke with more unprofessional people. Finally got a call from another unprofessional person who was laughing as she left me a message that they will send some out next week. I am so frustrated. Why so many new broken appliances????
well we just purchased 4500 dollars in a couch and a chair and a bed we were told by the saleswoman karen that we had 30 days if the bed wasnt comfortable to exchange for a new one we ordered a medium plush i comfort what we recieved was a very firm bed called scott the manager just sent us to the delivery people they couldnt help called serta since they make the bed the lady said the one they delivered is the firmest one they make not knowing anythink about beds we didnt know the medium is a different style so we got a bed we didnt order they wont do anything, but i have a huge mouth and work in and industry where i see 4 to 5 hundred people and day working on their homes so i will tell everyone one of them not to shop at conns because they will be conned facebook twitter you name it everyday i will tell everyone i see about the experience i got at conns
I will never purchase or recommend anyone to conns again.
A company this size that does business in this manner can be brought into compliance by a CLASS ACTION LAWSUIT. There are enough people with valid complaints right here on this website to make that happen. Perhaps they then will not be able to spend so much money on commercials to further their deceit because they will have to pay for damages and attorney fees to everyone in the lawsuit. I have been persistently trying to contact someone in their legal department for months. Process of service does not require that I speak with anyone. All I have to do is file a lawsuit and have their registered agent served. I do plan to sue. Conn’s needs to be stopped and I intend to give it my best effort.
I work a the VA as a social worker for Palliative Care and Oncology. I have a veteran who is terminal who is trying to return a defective recliner. His wife purchased it before she found out about his condition. The recliner is in fact defective it popped him out of the recliner and he sustained large bruises on his arm. I am writing in behalf of this veteran couple because they have no computer. Please let me know if you file a class action suit. Ia m sure this family will join. It would be lovely if this could get resolved before the veteran dies, as he is worried about his wife being tagged for expensive items and the recliner does not work.
I bought a $2000 dollar refrigerator with a two year warranty from your S. Gessner location in Houston. I also bought a washer and dryer. They told me they could not deliver my refrigerator and I had to pay someone to pick it up. When I got there to pick it up it only had a thin layer of seran wrap around it. When I asked if they had some bubble wrap or cardboard I could wrap around it they said no we don’t . So I said I would cancel the order if they could not provide protection for the refrigerator then suddenly they had bubble wrap. when I got it home it did not work and they refused to assist me in getting it back to the store. All because of it was out of their zone. So I am now stuck with a refrigerator that does not work unless I hire someone to deliver it back. I am a sales rep and have been in sales for many years and this has been the absolute worst customer service I have ever had in my life. If I have to take the refrigerated back I will take the washer and dryer also and will never do business with Conns ever again. I am a very reasonable person and bend over backwards for my customers every day. I don’t think I am asking to much . That I have a working refrigerator that I paid $2000 for.
I purchased a LG washer and dryer on August 31, 2014 and it was delivered on Sept 2, 2014. After being put in they both ran very well. On the second day when using the dryer it stopped and wouldn’t come back on. I called them and was told that it was a good thing I bought the warranty. I thought what would the warranty have to do with a dryer that has only been in my house for 2 days. I called back when I found out that it was/is the control panel to tell them that I wanted to exchange the dryer and they (Mike) told me that they couldn’t exchange it becouse it was not in new condition. It came from there warehouse in this broken condition. Well then and only then was I informed of the restocking fee. Why should I have to pay this fee for something that was delivered to my house broken??? My sales person was Reggie Garner at the store in Baton Rouge La (8888 Airline Hwy). I will be waiting a week tomorrow to even hear from them about the part that was ordered for my brand new dryer.
I think I can top your story. Im in Katy Tx and I still have a broken washer. read below. This company seems to be aimed at people in a difficult situation with finances. I accidentally went in and I have had nothing but a headache and tears, I will never purchase anything from this store. EVER. Not even a call.
I have been a loyal customer of Conn’s for nearly 9 years ~ I should have known better than to make the latest purchase I did from them because of the incredibly incompetent and unprofessional service they provide. I have had many problems in the past with Customer Service related issues ~ Warranties that I bought and paid for and product defects from the day they are delivered. MY BAD for doing business with them again. All I can say is that their name says it all “Conn’s” because that is exactly what they do and they teach their customer service representatives and salespeople to do so as well. At this point I have filled suit against Conn’s and will follow thru with whatever it costs to have the Replacement Warranty I have in hand honored on a purchase of almost $ 4000.00. Paul ~ as a service technician you are a liar, unethical, Micheala (in the Complaint Dept) you also are a liar. I spoke with her at 8:35 am this morning (9/19/14) after learning that Paul (the technician) had not ordered the parts that he assured me yesterday (9/18/14) had been ordered on Tuesday (9/16/14) the day he came to my home. I was told by Raymond in the service department in Beaumont that the parts were not ordered until yesterday (9/18/14) and would not be in until next Thursday or Friday. That is unacceptable. I told her that I expected a call back from the District Manager (whoever that is ~ she couldn’t give me a name) by 12:30 pm today ~ didn’t happen. I called back and spoke to Kacie (Employee # 31413 ~ good luck with that one as well) and told her that I was speaking to an attorney this afternoon and if there was not a call back to my home by a District Manager by EOB or I would proceed with legal filings next week.
Please learn from my mistakes and all of the others who have commented on this site. DO NOT BUY FROM CONN’S ~ DO NOT DO BUSINESS UNDER ANY CIRXXXXSTANCES WITH THEM — EVER !! If you already have all I can say is I am very sorry and keep very good records ~ your contracts, warranties, etc, who you spoke with, the date, time and employee number each time you call ~ keep a time line. That is the best way to have all of the ammunition you need should you decide to put out additional money to force them to comply with the Warranty you bought and paid for. In case there are others out there who have been unable to get this information, my attorney will be serving papers at the Conn’s store where the purchase was made (Highlands in Arlington, TX) as well as the corporate office in Beaumont. Below is the location that is listed as the “Corporate Office” however the highest ranking Manager at that location is “Lilly” who is the VP of the Call Center (according to Kacie ~ Employee # 31413.) Listing this on a website as their “Corporate Office” is very misleading but I really am not surprised by that either.
Conn’s
3295 College Street
Beaumont, TX 77701
Service will be made to “Lilly” VP of the Call Center in Beaumont, TX. Kacie said she works from 8:00 am thru 5:00 pm ~ Monday thru Friday. In case anyone from Conn’s ever bothers to read these comments, the papers can be given to any employee or laid on their desk and service has been legally made.
Good luck to all of you ~ I wish you the very best in getting you issues resolved.
I purchased a bedroom set and was only delivered halg. It’s been a week now and have not received my dresser nor my nightstand. I made several calls to Coons and requested for a manager to call me back and not once did they call back. I had to take time out of my day to go to the store to get some answers. They gave me several dates for my delivery and they were all changed with and EXCUSE! Now they’re telling me it will take and additional 2 weeks!!! Meanwhile I have to deal with my clothes all over my room… and expect me to be satisfied with a $100 credit? But their policy is I can’t cancel my order because they don’t take furniture back when I’ve had it for less than a week.. I’ve had bad customer service since day 2! And it will affect my credit as well what kind of mess is that? They really need to work on providing customers great service. I’ve made excellent payment the last year and I’m upset at the results of this purchase
I have never before had to deal with such horrible customer service. I bought a refrigerator and ice maker from these people and the ice maker never worked. I had 5 different service calls and was told something different every time. They always say they will call you but NEVER do. I am now dealing with trying to get someone to help me with getting something done about the service guy tearing up my kitchen floor when he attempted to move the refrigerator. I have sent pictures now 3 TIMES and each time they give me a different story and don’t know the people I have already dealt with. Jeff Orvis is supposedly a Outside Sales manager and I was dealing with him but I can’t get him to return emails and the number on his email is wrong. Now I have been told to send the pictures again to a April Charlot and can’t get her to confirm the pictures I emailed to her at her request. I finally got a hold of her and she says that she can’t do anything about the fact that I have already submitted these pictures to them and have had no response and that is a problem that I would need to speak with Jeff Orvis about, but she doesn’t know what office he works out of. This has been going on for over a month.. and before that it took me calling and having someone look at the ice maker for over 2 months with 5 different people coming out to fix it.. Finally got it fixed and it was something that should have been found by the first technician. Now the last technician ruined my floor and I can’t get anyone to care or acknowledge my pictures. These people always tell me they will call me and I have never, not once received a phone call from them. I am the one that is having to contact them. This is the worst company that I have ever dealt with and once I report to the BBB and hopefully get my floor fixed.. I will NEVER use again and will make sure no one I know uses them. I don’t expect anything to come of this complaint either.. I am really exasperated with this company and can’t understand why a customer would be treated this way. Now, I am having to wait “72 hours” to get a call back, when they have told me this 3 times before in the last three weeks and I will not get a call back nor will they really look at these pictures or do anything about it. I will be putting in a complaint with the BBB and calling an attorney and finding out who their insurance carrier is and trying to get them on the phone.. this is a nightmare. Don’t use these people for ANYTHING.
I want to let you know that I am still going through therapy because of the suffering that I have gone through! I just got a call from Conn’s and I was disconnected so I am probably going to be blaimed for that . I did not hang up on anybody!
I have two issues,
They need to train your phone staff to be a little more respectful to the people who are buying your products and when asking for a manger they should simple say please hold and transfer, not so “OH GOD” this is “CRAP”!!
The main issue is the fact Ihad my washer serviced August 28, 2014 and it went ut again Sept 9, 2014 and I am told I ave to pay a service charge again?? Why? I just had it serviced. So, what your are telling me is that CONNS Technicians Suck at their job and can only repair an item long enough so they can be called out 40 days later to get paid again. Is that called “Quality Service”? If any other company did that they would be out of business. I do ALOT of business with CONNS and this is the only issue that has ever arisen. I suppose it will be my purpose to inform people of CONNS very poor customer services, bcause they don’t have any core values towards their customers.
Call Me Back, I would greatly appreciate it, the supervisor has not.
This is crazy, so many dissatisfied customers and sad to say I agree %100 with every complaint, as I have encountered the same or very similar problems! Conns, please tell us what’s really going on, should we all respect the name CONNS literally and be WARNED!
9.7.2014
Conns is pretty much living up to its name!!
My parents purchased a new refrigerator and in less than a month had issues. Three months later and three visits from the technicians for servicing, it still does not work properly. My parents are 71 and 80 years old. This is not the type of headaches and frustrations they should be dealing with. They have called Conns several times and keep getting the run around. At this point, they no longer have trust in the product or Conns. Conns representatives have been unwilling to assist in resolving this issue. My parents no longer wish to have this product and want nothing to do with Conns. I will be contacting the BBB and will have my attorney assist with this matter if this is not resolved in a timely manner.
We have the same problem in getting something fixed. 75” TV purchased 7 months ago and having issues with it! We can’t get CONNS to fix the problem. They have no business being in business if this is how they treat people!!
This is my last attempt to resolve an issue before I go to the Texas Attorney Generals office, BBB and my personal attorney. We have had several accounts with you, all of which have been paid off on time/early. Two of those accounts were paid off early. We discovered while purchasing our new home, our credit report did not reflect the pay off, so we called to inquire. That’s where the nightmare began. I asked why we were not notified of this. The CS lady said, “you wouldnt have received a notice until the note came to an end”. What??? That makes no sense! So that means Conn’s would have sat on the note for a year, before they notified us? We have called over and over trying to get answers as to why Conn’s says we still owe money on those accounts. I have the email confirmation saying they are paid off, I have my bank records showing Conn’s pulled the money. Not one time has anyone gotten back with us. When we call, CS says, “oh yes, is see the mistake, we will send it to resolutions and have it fixed”. No such thing has happened. I have tried talking to Managers and even reaching the CEO and your so called Resolutions department. No such luck. Now, they are saying we owe 3 times as much as the original amount (what was left after pay off), and not one time have we received a notice or bill…nothing!!! I have requested for the recorded calls and payment records to be evaluated because apparently the right hand doesnt know what the left hand is doing. I have requested for Conn’s to show me, send me itemized statements to show where we owe them anything and to explain why. Still nothing!!! NOW CONN’S HAS REPORTED IT LATE ON OUR CREDIT REPORT!!! Late for what? This issue has been and is in dispute, your company to include a “manager” has stated they see your mistake! Your CS department have told us that we now owe over $500 on what was originally just a few dollar error on your part. How is that possible? Even if you charged 100% interest, the numbers don’t add up. I will be contacting the above referenced offices today. I will continue to try and find a way to contact Corporate to resolve this matter, I will not be dealing with your customer service or the resolution department again. If I do not hear from someone on Corporate level, I have no problems hiring my attorney to handle this matter as well as contacting the AG office and BBB.
I’m curious as to what happened and was your issue ever resolved? Because I’m having the same issue with my account at Conn’s. All of a sudden they rolled the balance of an account that had already been paid to an active account. It took to the store manager about 45 minutes to figure out what had happened but he did. I was told to get proof of payment from my bank and submit that information to the resolution department. I haven’t done it yet, because I have a feeling that nothing will be done. I owe less than $200 on my active account and I will be pissed off if they add that additional $385.
I didn’t know Conn’s had such a horrible reputation. And it is hard to get in contact besides the store managers.
Seeking legal help this won’ t be resolved by Conn’s there intention is only for you to walk thru there door and get suckered the recliner is potential accident it rocks and is unstable we were told it didn’t have a base but Conn’s didn’t fix it so for the safety of my family and we have grandkids that live with hs no one is allowed to sit in the recliner who buys furniture you can’t sit on? We got a bad deal and reading all the complaints wish I would have seen this before I picked out this junk.
I picked a recliner sofa and recliner chair from Conns the fibers are coming thru the sofa and reciner now you can’t set in the recliner totally unsafe it hss potential to fall over Conns sent out one of there so called techs he said we would be able to reselect something else and someone would be calling us they never called so I called them. The tech recanted everything and said it was just natural wear and tear I work everyday so I don’t lounge all day so I’m not at home all day at that time we had’t it for even a month I bought furniture from Star Furniture Ashley Furniture never had these problems and they not be address Conns is incompetent ther customer service is terrible they won’t return calls the furniture was very expensive and it’s a piece of crap it’s very poor quality the price tag does’nt fit the quality now I’ve been told they’ll send another tech whats with the techs I want better furniture we still have’nt got any calls and he’s suppose to be here thursday it’s a vicious cycle I won’t be paying til this is resolved I didn’t know they had so many problems and that could’nt and would’nt handle them.That’s how the rich get richer.
8/13/14: We were in the market to purchase a new washing machine. After researching appliance costs, we decided to give our business to the newly opened Conn’s store in Arvada, Colorado. I applied for a Conn’s credit and was approved for $6,000. I attempted to order a washer on-line as it offered FREE “Next Day Delivery”.
I was unsuccessful with the order as the credit agreement needed to be verified in-store with proper I.D. So, I called the Arvada, CO store, spoke to “Tom”, who informed me that we would most likely get a better deal in-store as it was their Grand Opening and they were offering appliances at sale prices with no delivery charge. I informed Tom that we would be there that evening to make a purchase. He informed me to ask for him specifically when we arrived.
We arrived at the store about 7:00 p.m., asked for Tom and waited a good 45 minutes. He was too busy and referred us to Kathy Allen. We showed Kathy the appliance we had in mind. After careful consideration, we decided to go with a matching washer/dryer set – the Samsung Platinum HE FL (WF42H4200AP/DV42H5200EP).
Kathy informed us that the dryer was not available – and guessed that it wouldn’t be available for a few more months. There happened to be a floor model (“scratch & dent”) available – so we opted to go with that. We filled out the proper forms to record each dent/scratch on the dryer.
We also purchased pedestals for both appliances and the 4-year warranty (the $127.20 property insurance was assessed. We are homeowner’s and were informed that we were required to send in our property insurance declaration. Upon receipt of the Declaration by Conn’s, the $127.20 would be removed. I asked for the email address and was provided with: http://www.connsinsurance@conn’s.com. Our Declaration was emailed “return receipt” on Monday, August 18th. Delivery/return receipt confirmed). Kathy informed us that the warranty covered the “lemon law” in that, if our appliances required more than 3 service calls – the appliance would be replaced with a NEW one at no cost to us!
The sale/paperwork process took about 2.5 hours to complete. The delivery was scheduled for Friday, August 15th. Kathy informed us that the delivery team would call us the following day with a “window” of what time they would arrive for delivery. We walked out of the store very satisfied with our shopping experience.
8/14/14: (a.m.): I arrive at work and review the paperwork and notice that Conn’s charged us a $79.99 delivery charge. I call and verify that the delivery cost is, in fact, FREE. The Store Manager calls me back and informs me that they would correct the paperwork and take off the delivery charge.
The delivery team called and informed my husband that they would be at our house around 4:30 to delivery our appliances. We left work early so that we would be there for the delivery. The driver called back indicating that they were running late – but would be there by 9:30 p.m. So, we waited. In the interim, customer service called and asked if the appliances had arrived. The CS Rep informed us that, upon arrival of the appliances, the delivery team would hook-up the washer/dryer, balance, and run a cycle.
They never showed up.
8/15/14: The delivery team called and said they would be at our house around 1:30 to deliver. They arrived around 3:30, dropped off the appliances and proceeded to leave. My husband asked if they were going to hook them up. The driver indicated that it wasn’t their responsibility to hook the appliances up. My husband informed them that Conn’s customer service had called him and indicated that it was necessary for the Conn’s delivery folks to hook the appliances up because of the insurance/warranty. The driver said, “it’s not our job, they KNOW THAT!”
At that point, my husband happened to notice that the dryer did not have an electrical cord. He asked the driver about it. The driver told him that we should have purchased the hoses, vents and electrical cord. We had everything but the electrical cord – so the driver said he happened to have one on the truck and charged us $10.00 cash and left.
Since the delivery team informed us that it was NOT Conn’s responsibility to hook up the appliances, we took it upon ourselves. The dryer does not power on.
I call Conn’s store and ask for the Store Manager. I was literally on hold for 18 minutes. I hung up and called back to inform SOMEONE of what had transpired. After telling our story to a Conn’s sales employee – we were informed, “well, we hate to pass the buck, but you need to call the warehouse and speak to them about what happened. We have nothing to do with the delivery.” I was provided the phone number to the warehouse.
I call the warehouse and ask to speak to the Warehouse Manager. I inform him of what had transpired and he assured me he would look into it and call me back (I have yet to hear from him).
Needless to say, I am EXTREMELY frustrated at this point!! I give it some time, then call the store back to let them know that we had not heard back from the Warehouse Manager. I proceed to tell our story yet AGAIN!
I receive a call from the Store Manager and I explained (AGAIN) what had transpired. He was very apologetic and explained that Conn’s appliances do not come with vents, hoses or electrical cords. Those items need to be purchased new from the Conn’s store for insurance/warranty purposes. He also explained that our Salesperson (Kathy Allen) was new and probably was not aware that she needed to inform us of that when we made the purchase. I am perplexed on why an appliance store would sell appliances WITHOUT a power cord?! It’s like buying a car without a steering wheel!! The Store Manager was extremely taken aback that the delivery driver sold us an electrical cord out of the truck for the dryer and that it was completely unacceptable. He would look into it, and call us back.
We receive a call from Kathy Allen and I explained to her (A-G-A-I-N) what happened with the delivery. I was extremely irate and told her that all we wanted was what was promised to us – and a dryer that WORKS!! She informed me that she would look into it and call us back………
Kathy called us back on Sunday, August 17th and we relayed all that had transpired. Kathy insinuated that the dryer MAY have not have been hooked up properly. She asked my husband, “did you hook it up right?” According to the delivery guy, it is NOT Conn’s responsibility to hook the appliances up – so we had no other alternative!! Kathy also informed us that SHE had the electrical cord – they forgot to give it to the delivery team! She asked my husband what she could do to make us happy. He said, “a dryer that works.”
She also mentioned that they did take off the $79.99 delivery charge (it was ALREADY taken off per my conversation with the Store Manager) – as if she was doing us a favor (in my opinion).
She said she would look into the situation with the dryer, and call us back……………..
Kathy called back and indicated that we had a few options:
1) WE need to call the Conn’s service people and have them come out to repair the dryer “at no cost to us”, again, as if she was doing us a favor (we purchased a 4-year warranty, so there IS NO COST to us!!);
2) If the dryer cannot be repaired, it would be replaced with a new dryer, same model – but she had no idea when one would be available! If this is the case, we would forfeit the $75 scratch and dent discount and have to pay full price for the new dryer – WHEN it became available.
3) Return both appliances for a different set.
She gave us the phone number for repair service (855.266.6349). We are now contemplating returning both appliances and taking our business elsewhere! Our experience with Conn’s is less than a week old – and it has been a COMPLETE NIGHTMORE already!!
People! Stop shopping at this store. I was warned, but it was the only store opened on Easter Saturday. I got suckered. I bought a Samsung washer and drier 1,300 for EACH. I will make this short and skip details. I got the washer the following Wed. Oh, guarantee is next day, but it was Easter Sunday so they quickly gt it out their the next available day I was home.
I used the washer twice when I noticed it would not lock. I called the so call service company. I had to wait TWO week for service. I have 3 biological children and five adopted kids top off diagnosis of Lupus. I could not wash. They came out rigged it up and low and behold it breaks again after the first wash. I call back. I wait TWO weeks. They fix it and it breaks again. This happened 4 times before they said it was not their fault and i basically signed a contract and was at the mercy of Samsung. They called Samsung and had to get permission to give me back my money. Its now September and I am paying for a machine that does not work and washing clothes in a disgusting wash room.
I finally got directed to my credit company to put a freeze on the payments until it was resolved. Meanwhile, I called Conns on several occasions requesting a general manager to contact me. I could not get the GM to call me or any other manager to call back,
I called Samsung. Guess what…there were NEVER any calls from Conns. they lied to me. Samsung sent out their own repairman. Come to find out Conns repair men were the ones who broke the machine. That was on the 17th of Sept. Over the last few weeks i noticed water on the floor! I troubled shot everything! Tonight, I found out it was coming from the washer. it is broken still.
I went on face book as was told i could have a 100.00 gift card. No, i have a silver washer and matching washer. The only washer that would be ok was the washer that was 180 more and a bit larger. So what. after all the Hell i have been through 180.00 is nothing to make things right. I posted this concern on FB and was told if was resolved because I was offered a 100 gift card. That is the delivery fee! I should not pay one cent!!!
,
I have been waiting since a diagnostic appointment on May 14th to get my from load washing machine fixed. After endless hours of my time spent talking to one uninformed person after another, I lucked out and the original serviceman that diagnosed the problem showed up with a part to fix the machine. He realized it was the same machine he had ordered three parts for and that his original order had been changed to one part that did absolutely no good in fixing the original issues. He called his supervisor and they decided that a new machine was in order. He said they would get a new one sent and the old one picked up. The reality of that situation was I was called several weeks after that and told to get on my merry hoof and go to a store and pick out a new one. Since the closest store to me was closed ( at Katy Freeway and Witte Road) I called the next closest on 290 before I ventured out again. It was this conversation that informed me that none of the current front loaders were in the price range of the one I was stuck with and would have to pay $150 or up depending on which model I wanted. Needless to say I do not feel the need to give anymore money to Conn’s to fix a 4 month plus issue with a repair order. I would hope that someone will finally end this misery and refund my money. I don;t want another machine, but I do want what I paid for the original machine and the extended warranty so I can go somewhere else. This has been by far the absolute worst experience I have had trying to rectify a problem that was covered under warranty and caused Conn’s no financial burden to correct. I pray that someone there with any conscious will help me. At this point I don’t even want to pursue the money I have spent cleaning my clothes while a broken washer sat in my own house. I just wish to be free of ever having to deal with Conn’s again.
Stephen White
Houston TX
Complaint:
I have never had the payment processing issues that I have had with this company. When I pay my bills I usually have the funds sent from my bank through electronic payment. I submitted payments for both of my accounts with Conns and my bank is showing the funds as received and paid since yesterday yet I continue to receive automated calls from Conns. When I speak to representatives, I’m told that Conns hasn’t received my payments and that it can take several days to receive and process the payments, which is completely ridiculous. Of it takes so long to process, why am I getting calls the day after my payment is due? And why on earth does it take so long to process these payments? Conns is the only company that has been this complicated with processing electronic bank payments.
this is john petzinger from Pasadena tx ……..if something isn’t done im going to complain to the complaint breaure of texas……I think someone got hold of personal information and canceled my disability policy….for my furniture. 713-477-XXXXX
purchase a ipad from this store change my mind and went to return it and now they are talking about a 15% restocking fee that were never discuss no where on the paperwork or on the contact that I sign. will never shop there again.
How are you? I am sending this email because I am furious with the new store in the Town of Memphis, CONN’S. On July 2, I came in and purchased over 6,000 dollars in kitchen appliances. In July 4, 2014 the items were delivered. However, My Samsung dishwasher never worked. I decided to call on July 5, I kept getting sales associate telling me the store manger Tyrone Montgomery was busy and he would call me however I never received a call. I called customer service and they say I am not in the system. i called Samsung and they say i need to contact the store. So I decided to drive all the way from my home in Frayser to Riverdale to speak with him face to face. He then told me he would have it replaced however, I never received it nor a phone call to let me know the status of my order. Since I work during the week and care for my two young daughters at night, I had no time to go during the week however I went on the following Saturday after leaving work. He then said he would have someone to come out and look at it. I get a representative from A&e who did absolutely nothing and said he wasn’t placing my repair in the system because I would charged 100 dollars. I was furious. I called the store and spoke to the sales lady, Bonnie who said someone would call me. Again, no call. I then go back to the store and speak with Tyrone who said he would have the installation team to come out. They’ve assured me u needed another unit at this point and someone would call with a delivery time. No one called. I went back and spoke with Harold who rook my info and said he was sending everything to corporate. Of course, as usual, I heard nothing!
By this time, i am furious. I go back to the store and the sales associate said Tyrone knows I’m supposed receive a new unit but he said they will only give me the runaround. I called Samsung back who sends a technician that basically said I needed a new unit. I have made several attempts to get in touch with someone from CONN’S however nothing has been done to fix the problem. please help! I am a single mother who works and goes to school full time. I am so furious to know this company is basically doing nothing to rectify this problem.
Pu rchased a recliner and couch fiber is coming thru the couch the recliner is a death trap it leans over it was a gift for my husband that he cant enjoy at all they sent a tech to our house and he said the recliner didnt have the base that why it leans and the couch shouldnt be shedding upon returning to his office he recanted what he said he also said I could reselect that they would call it never happened the furniture is pour quality they never calls you back unless you owe them I seeking legal help
On 8/1/2014 Conn’s Beaumont,Texas on college st., a non refundable service fee of $97.37 paid to access the cost of my washing machine repair that was purchased at Conn’s on Dowlen Rd. It was determined that the problem was a replacement of the control board panel but the part would have to be ordered. In addition, the cost of the control panel would be $168.20 which I agreed to the order. On August 6,2014, Conn’s installed the control pane but realized that the motor also needed to be replaced as well. The service person approx. the cost of the motor at $284.00 + the control pane $168.50 + the service call $97.37. An inaccurate service call assessment has unfairly cost this customer. Conn’s got paid but this customer was surely underpaid.
Purchased a SAMSUNG TABLET & Insurance has been the worst nightmare. Has been in for repair 5 times have had it a year at that & product still not working. Conn’s has the most unprofessional & poor CSR. Call the store #97 unreal how RUDE & IGNORANT. You are never contacted about problem with the product. After picking up the product for the 5th time yesterday after they had it a month not working. So report today again the resolution department give it up they will do nothing about it. They are processing my complaint but it is working. If that was the fact why am I calling to say it’s not working. So I was told my the resolution department call Samsung take it up with them. So as I see Conn’s sells all there merchandise but don’t give to XXXXX’s about what happens from there. Then when your a customer who pays on time all the time get the worst service. THINK TWICE BEFORE PURCHASING ANYTHING FROM CONN’S IF NOT YOU WILL BE STUCK WITH AN ITEM THAT IS SO EXPENSIVE NOT WORKING PROPERLY.!!!!!!!!!!!!!! BEWARE OF CONN’S THEY GET RICHER & DON’T CARE ABOUT CUSTOMER’S!!!!!!!!!!!!!!!!!!AT ALL. I REFUSE TO MAKE ANOTHER PAYMENT DUE TO THEY DON’T GIVE ME ANOTHER PRODUCT OR MAKE GOOD OF WHAT I HAVE TO RESOLVE MY PROBLEM. HAVE IT ON HAND AND TOLD I READ HERE IT WORKS NO IT DOESN’T SO HOW CAN I HELP YOU WHAT HAVE YOU DONE TO HELP NOTHING A TOTAL NIGHTMARE…
I can’t believe this company is still in business. Not only did they give our purchased products to another customer, they contacted us on the day of expected delivery and informed us they were out of stock in that item (GE Refrigerator). We had already been in our new home for a week and needed a refrigerator. We went into the store and made an in-store purchase, returned the next day to pick it up ourselves. They were supposed to cancel the original order, but never did. I didn’t find out about this for another 2 weeks when I started getting calls about a payment due. When I researched further, Conn’s sales staff and management set up 3 different accounts in my name and I started receiving 6 to 10 calls a day!! No exaggeration, 6 – 10 calls a day. Every time I had to re-tell the saga for what should be a simple accounting reconciliation. What is most frustrating is that every time I speak with a Conn’s representative at any level I’m told the same thing “I see a note on your account. Give it 24 to 72 hours and it should be resolved.” This has been stated to me since July 9, 2014 (approximately 4 weeks). Now I’m in danger of having a bad credit report tagged on my credit profile because they can’t handle a simple reporting error that was caused by their people. If it’s taken this long to fix an accounting error, how long do you think I’ll have to wait to get a letter from them for the credit reporting agencies? Can’t wait to pay off these accounts and take my business elsewhere. Conn’s is turning out to be a terrible company all the way around.
Conn’s service sucks! Can’t get anyone to return phone call, and when someone does call they don’t know what the hell your talking about. Bought a warranty for lawnmower that they won’t fix because they said it was our fault for not having sufficient oil in the unit. Well guess what it did, we check that all the time and never have had problems with other two mowers! Left message with Conn’ s Corp office, hopefully they will figure it out and get my mower fixed under the warranty. If not I will never purchase anything from Conn’ s again. I will make sure no one else does either!
WAS a potential customer. Applied online then went into store and provided all the info required. Was told the application was in pending status for one reason or another…these people cant put two and two together. Finally called to see what was the problem and was transferred 7 times from customer service to credit to collections then back and fourth. I was on hold and transferred online, explained the same story over and over and this all took almost an hr to get someone who really seemed to care enough to listen BUT then after being told she was going to get the issue resoled she transferred to the sales rep at the store who was new and said I’m stating to feel like like they don’t want your business. He said this is very discouraging for me too. Well CONS you’ve succeeded. Ill take my money and do business with someone who still cares about their clients. Sad sad group of CREDIT PEOPLE.
I am having an issue with your customer service. I am severly diappointed in your company which i have had atleast five previous accounts. I have been unsuccessfully trying to get my ac/heater unit fixed, and was told due to the fact no one would service the unit that i could return it and exchange it for a new unit at any of your locations. .i took my unit to the store i had discussed with the customer service representative (Lufkin) which i asked did they have what i need and was told yes maam it shows they have one in stock. They didnt have one there and after several calls and computer work they told me they had to order one and i could pick it up on Friday. So i went back to Lufkin to get the new unit and was told the tiuck hasnt arrived yet but your unit isnt on the truck. So i called and emailed and was told we will fix this and have it delivered to you for your trouble. I waited for the delivery and when it got here it was a regular ac unit not the heat and cool unit so they took it back. I was told that they had no heater/ac units availible that they couldnt order one. There was nothing the could do except refund the money. I agreed and askedwhen i could expect my refund and was just asked why i didnt just get a new one. Really? You people have let this company go. Your customer service has become a joke. All i want from you is my money. I didnt ask for yall to repair my wall that the unit ruined all i wanted was my issue addressed in a timely manner. And i wanted to know when i could expect the refund. Still can get an answer.
Conn’s sold me a Defective TV then told me I would have to pay a restocking fee of $300 to exchange the TV. Corp called me to assist with the return and granted an exchange minus the restocking fee. However the Mgr sold me a local TV not one from the Sat corp office as instructed, left the TV with a Neighbor several weeks later that requires to date an update to work hopefully. I have paid the TV in full according to terms. Now I am being told I owe the $300. hmmmmm??? I am being told I will not get the advertised promised 10 percent 12 month free financing we agreed upon. I have not received one call from the corp office only 20 plus calls a day from collections.???
Your customer service stinks! I won’t ever recommend Conn’s for anything other than being CONNED! Haven’t had my furniture 2 months and its a piece of crap. Don’t even try calling into they customer service for all you will be told is someone will call you back in 24 hours! Don’t know what clock you watch but your 24 hours turns into DAYS. They won’t replace my set but they will send me a repair part!!! A repair part for something 2 months old……NO way. I have now heard other horror stories about Conn’s. One lady has waited 6 months for a dining room chair replacement and not only that but they told her to go buy the screws to put it together!! Another person was charged twice for a tv and still hasn’t gotten it taken off! Love Facebook and Twitter for I daily blast how crappy Conn’s is!!!
YOUR CUSTOMER SERVICE IS THE WORST, I HAVE A BRAND NEW TV THAT I HAVE BEEN WAITING FOR A PART NOW FOR THREE WKS EVERYTIME I CALL I GET DIFFERENT ANSWERS.. I WILL NEVER PURCHASE ANOTHER ITEM FOR CONNS AGAIN. PRETTY SAD EVEN WHEN THE 3 PARTY ARRIVES AT YOUR HOUSE TO LOOK AT TV TELLS U THE SAME…
We have only had our chair one month before it snapped in half. We have now been waiting 4 months trying to order a part for the chair. They have already sent the wrong part twice and every time we call they transfered us to 6 different people and no managers are ever available. We are so close to going and dropping our table off at the store. The worst customer service I have ever received. We have sent emails and we get back a generic response and nothing gets resolved.
Never ganna bye any thing from conns any more. They are quick to call when ur payment is due, I seened a lawn mower to get repaired like 5 months ago an still haven’t seen it an paying on it to. Called an went in a bunch of times nobody knows where it is, but quick for ur payment,
Had a couch delivered Monday July 7 at 11 AM, I did not notice the problem area(s) until after the delivery. On the back of the couch (where the back panels meet in the corners) its peeling back on most of the corners and you can see screws and staples. There is also material that has been rubbed off on the corners, like its been dragged on the ground.
I was told by delivery that I had 72 hours to call if there was an issue. I called 623-882-2400 at 830 am on July 10 (NOT YET 72 hours). Once I received a call back @ 1:53 PM (now after 72 hours) I was told that it’s over 72 hours (because Conn’s counts days not hours) and they will send someone out to repair it. Why do the delivery drivers say 72 hours if it’s not really 72 hours?
I called customer service and no one can help you, they tell you to call the store, the store tells you to call customer service and they in turn transfer you to the “correct” department, but it’s never the correct department. They open tickets and then close them as resolved without ever communicating what the resolution is. They tell you oh I am waiting for corporate let me call you back and they never call. On Saturday July 12, I finally called the manager at the Chandler store, Joe, and he told me that they were going to replace the defective section of the couch. The delivery people called that same day to set up a time to come out and replace the defective couch. Sunday, July 13, the delivery driver is at the house and tells me that Conn’s ordered the wrong one. You deliver a couch that is already falling apart and then when you try to correct the problem you mess that up too. I had other items that we purchased (oven, rug and microwave) that have not been delivered and I have already cancelled those. On Monday July 14, I called customer service yet again and asked them to come pick up their defective couch and to close the credit account.. I was told they could come get the couch, for a $129.00 fee and then I could exchange it for something else, or I could do a voluntary repo but I am still responsible for payment.
When you make a big purchase, such as a couch, you are not only paying for quality merchandise, you’re paying for quality customer service. Since the couch was delivered defective and then you sent the wrong couch out to “fix” my issue and the complete lack of customer service, I would like for Conn’s to come pick up their defective couch, which still has all the tags on, and close my credit account with no negative impact on my already good credit.
I would like to express my disapointment with your parts depts. decision NOT to sell me a lamp for my 65″ toshiba tv. The lady told me if i wanted a lamp, the only way i would get one was for a technician to come out and install it. Well i was able to buy one in the past, and install it myself, seeing as how simple it is to change out. 3 screws. Evidently conns doesnt need nor want my business. So im glad for the web, because not only will i get to buy one(from houston from a well known reputable BBB recommended company) there price for the Toshiba brand has a Much Lower Price. Thanks Conns for conning me but never again. Also the old song and dance of not doing this for safety cert. reasons wont fly… It probably wont matter to you much, but its the principal to me, and i’ll definetly will spend my money elsewhere from now on, and will encourage my family and friends to do the same and take my business elsewhere.
Thank you for establishing this format. You notice how negative all the notations were. It is a priviledge for you by (internet) this format to establish a way for people like me, not to go to Conn’s. Yes, I belong to many clubs, many establishment with people of worth and value. I will make sure they do not experience any of CONN’s scams, lazy management, or con salesperson, or CORPORATE OFFICE indifference, or insignificant attitudes. I advise everyone to write also to the CEO OF CONNS..THEORDORE WRIGHT…HE IS NEW TO THE COMPANY AS A CEO…I am sure he is a fine person. This continue…CONNS WILL COLLAPSE !!!
Juliet, can you please give me the information I need to write to Theodore Wright I dont want to just send a letter to the headquarters addressed to him because most likely he will never see it. Any suggestions? My problem with them was in fort worth texas store salesman lied and scammed me into different payment terms than i agreed to and now everyone wants to push me off on another person and always a waiting time for resolution each time. Has been over a month and finally called the BBB but i would also like to contact the CEO…would appreciate any help you can offer..Thank you
Anna
I purchased a refrigerator and dryer from Conn’s in San Antonio, TX on December 22, 2013, in the amount of $2,343.51 with a one year cash option, no interest if paid off by December 2014. As long as I did not miss a monthly payment of $107.54 the cash option would be valid. I have actually made additional payments in order to stay ahead of my payments and to pay the balance off in full by December of 2014. I am now ahead of my payments by $192.46. I called to complain because my balance was increasing as opposed to decreasing. They told me I had missed my March payment and therefore my cash option was revoked. I made extra payments in January ($207.54) and February ($207.54) and in March of 2014 the system told me there was no payment due. I assumed that was because I made an extra $200.00 payment the two months before. I was then told that my cash option reinstatement was revoked. I am now being charged 21% interest when I have been a good customer and have paid all payments on time and ahead of time. I am going to fight this till they get sick of me. They are such a rip off and this is why their stores are closing through out San Antonio
I ABSOLUTELY HATE THIS COMPANY AND EVERYTHING IS STANDS FOR!!! THE NAME RINGS TRUE CONN’S IS EXACTLY WHAT YOU PEOPLE ARE! FROM THE TOP TO THE PEOPLE THAT CLEAN THE BATHROOMS!! I HAVE HAD 9 AND I REPEAT 9 SERVICE CALLS ON BOTH MY WASHER AND DRYER SINCE MAY 2014 (WHICH I PAID CASH FOR AND PURCHASED A WARRANTY) I HAVE YET TO HAVE A FULL DAY OF MY APPLIANCES WORK AND HAVE TO CONSTANTLY CALL AND DEAL WITH THE MOST INCOMPETENT INDIVIDUALS SUCH AS KIM FROM THE THE BEAUMONT OFFICE AS WELL AS SEVERAL OTHERS OVER THE PHONE!!!!! I KNOW HATE IS A STRONG WORD BUT WHEN I SAY I HATE THIS COMPANY I HATE IT!!! I WILL NEVER AND I MEAN NEVER DO BUSINESS WITH CONN’S AGAIN AND EVERYTIME I MENTION THE NAME I WILL EXPRESS MY DISGUST AND HATERED TOWARDS IT!! I’VE FILED A COMPLAINT AND HAVE YET TO GET A RESPONSE, I MAY START A BLOG ABOUT HOW TERRIBLE CONN’S IS AND GET OTHER PEOPLE TO VENT THEIR FRUSTRATIONS AS WELL!!! WHAT A POOR PISS COMPANY TO EXIST AND WORK FOR!!! I HATE HATE HATE HATE IT!!! I’M HEADED TO SOCIAL MEDIA #IHATECONNS TO FURTHER SPREAD MY HATE TOWARDS THIS COMPANY THE PATHETIC CUSTOMER SERVICE REPS ESPECIALLY KIM WHO I JUST SPOKE WITH IN BEAUMONT AND THE LACK OF RESOLVE OR CARE TO ASSIST THE CUSTOMERS!!! IF SHE’S A MANAGER THEN YALL SHOULD HIRE ANTS BECAUSE I’M SURE THEIR PERSONALITIES ARE GREATER THAN HERS!! I HATE THIS COMPANY!!
I am sick of tired of the 10-15 phone calls A DAY from your payment office. I have spoken to 3 people already. Explained the situation, but the phone calls keep coming. I have blocked every number on my phone. I know the law states (texas) that once you speak to someone, they CAN NOT call you again for the rest of the day. They get around that because it’s “computer generated”. From the time that the payment was literally, 1 min. past due, the calls started and HAVE NOT STOPPED. You assholes, are ruining my day at work. This is HARASSMENT!!! STOP WITH THE CALLS ALREADY!!! Calling me 15 times will not make me pay it any faster. That’s why you are doing it, to force me to pay so the calls stop. Well, you won’t win this little game Conn’s. I have kids and I know how to hold out.
I really do wish I would have seen all these complaints the customers had about Conns. I would have never even considered wasting my time with this company. Two days after Conns delivery crew delivered my sofa two days after the sofa completely broke and the lack of customer service I have received to get in replaced has been the WORST!!! It has now been five weeks after and still NOTHING has been done! I am still waiting for the many call backs people have been promising me. I will NEVER do business with Conns again and I WILL let all my friends and family what has been going on so they will not ever consider Conns.
This is a horrible place to do business with. I purchased a leather sofa set from the CONNS in my arear and set is tearing and have defects. I have been waiting to her from K.James for a resolution and always a promise to call. The people who work there are rude and liars when you talk to them in other departments.Corporate Office Excutives should start helping the consumers resolve these issues and complaints. And retrain some of the Customer Service, Sales ,Customer Relations and Biling department employees to learn that the customer comes first since our money do keep CONNS open.
Denise,
Karen James is is a waste of company resources. I also was waiting for returned phone calls and promised emails from her and she doesn’t so anything. I finally received assistance on my issue. I called the day after the updated time frame. I.E. They told me 72 hours I called the very next day. I finally called to make an appointment with my lawyer and coincidently they called to get my issue fixed. Good luck stay persistent.
I have been a conns customer for a few years. So I thought it woud be a great place to get a new adjustable foam bed. After not being helped for over an hour(to busy standing around) we got the attention of a salesman(lets call him MIKE) he was somewhat helpful with the paperwork. We were told they only had 1 part of the bed and the other would have to be shipped all the way from Houston(4 hours away) and it would be in in 5 to 7 days. 2 weeks later we got a call that our other piece was in(Hutchens warehouse almost closer to Houston) but the other part had been sold.(to bad for us) and we would have to drive to Hutchins an pick this up now or it could be sold before the other part was replaced. They wouldn’t/couldn’t hold it just like they wouldn’t/couldn’t hold the piece they had. With the very poor service and obvious warehouse delivery issues, I decided to cancel and take business someplace else. We went to the store to cancel. The salesman wouldn’t even come out. They lied and said he was coming. After 15 mins an Asst. Mgr( well call him MARK) came out took us to his cube and said he was sorry and he would take this to the district mgr and see if they could get it all delivered before the payment was due. He called back 2 days latter and said nothing he could do but cancel the order. The End. What a horrible place I cant wait for the going out of business sale wont be long at this rate. I notice a trend of Lie’s from the top down.
Mr Brian Taylor I am so disappointed at your company in 2008,or 2009 somebody made a purchase under my name while I was in the hospital having open heart surgery I didn’t make the purchase but got harass that I needed to make the payment which I did because they said I could reestablish my credit and I need a mattress I paid the balance remember I didn’t make the purchase and now they won’t give me credit what kind of business you all approve to have I know my credit score is low because they even open accounts elsewhere and I a widow please let me know something this was the Harlingen,Texas store.
BE AWARE !!!! worst company ever dont buy anything from them they will robe you in your face i bought a mattress about 6 months ago with the promise of 3 year warranty no matter what happend to it they will replaced it or refund me the money after this months i saw that piece of junk going side ways and bowing out so i called customer service and they send a “tech” to check it out hes inspection took only 3 minutes with a piece of rope from one side of the mattress to the other and that was the study that determined that was no good for exchange or refund and not even to be fixed and he left after that i called the corporate office today and i talk to the rudes person ever and when i told her that i want my ney back because im not willing to pay for that anymore she told me thats your problem sir if you dont pay we will damage your credit have a nice day so i asked for a manager and she was 3 times worst than the first bi%*& that answer the phone so i decide to ask for a higher managment level and she was so arrogant to answer thats me there is no one else you can talk with and i said so u are the CEO and she was no im not and there is not a direct phone number to contact him he is to busy for this complains have a nice day but i will leave a massage and see if they call you and hang up SO PLEASE DONT MAKE THIS THIEFS MORE RICH ALL THEY WANT IS YOU MONEY AND HARASS YOU AND ONCE YOU BUY THEY DONT STAND BEHIND THEIR PRODUCT WORST EXPERIENCE IN MY LIFE WE SHOULD GET TOGETHER AND SUE THIS FU$*&@% COMPANY AND TAKE IT OUT OF BUSSINES BUT NOT BEFORE THEY PAY US BACK FOR ALL THIS
THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS,THIEFS.
This was by far the worst customer service ever. I was promised a delivery of a new mattress set for Sunday, June 8th and was told I that I should expect a call that would proved a 3 hour window. When I did not receive a call I called them. Oh I called them three times by the way. I kept getting the run around. I finally receive a call from the warehouse saying they would deliver the matresses the next day. So because Conn’s promised to deliver today, we threw our old mattress set out and well now be sleeping on the floor. Even worse when I called the warehouse to ask if they could just deliver it tomorrow after five, I was told they can’t make any time guarantee. Seriously, then I’m finally told someone changed my delivery date (not me) and absolutely no concession is made . My husband nite must miss work that it can bee delivered. After this experience I will be closing my Conn’s account and will take my hard earned money elsewhere! Ridiculous
Yes Monica…Take your business elsewhere and be sure you never come back. All these notations are bad deals patients received…I stopped them five years ago…Then I went back June 8 2014…now they messed up on my delivery….that is it. No more CONNS for me. ever ever…I am a person with MONEY and I got screwed…actually they need you and Me in their store, and all these people…they will eventually close their doors….
I am verry dissapointed with Conns…… First of all i got a 70′ HD TV i got it about 1 year ago
Now i should be almost done with all of my payments am so mad you have no idea i been
Paying all my payments on time and even more than i should…..It just happends
their charging me more then 700 in interest because i only had a 12 month period to pay off
Come on you dont do that to a loyal customer its wrong…. I called Customer
Service the didnt care they say well you had 12 month to pay so to bad u got to pay it….
Well guess what sence we couldnt come to an agrement i wont pay the remaining balance
I dont care if i mess up my credit you dont do that to loyal customer i dont recomend
this store to anyone i will let everybody know gow horrible my expirence was sorry but i tried
to fix thing and we couldnt try to have a better customer service cuz if you dont you’ll
be out of buseness pretty soon………….
I know now why they are called Conn’s…Except it is spelled wrong…It should be Cons. I have never been so upset with a company as I have been with Conns. I bought a dishwasher and a computer from there. I had a problem with my computer 6 months after I bought it. I took the computer to the store about the 25th of February and left it for repair under warranty. When we unplugged the computer from the cord the cord came apart and left the end in the computer and a bare wire on the cord. They took a week to send the computer out for service. We live in Tucson Az and there is a repair warehouse in Phoenix. They sent my computer to El Paso for repair. I called in about 10 days to find out that they did not send it for 7 days and they didn’t know whether the repair shop had even received it. I called again in a week and they did not know what the statis was on my computer. They knew that it was in El Paso. I asked them why it did not go to Phoenix since they have a big beautiful facility there. There response was they did not have a tech he had quit! Wow that tells me that the company is not a very good company to work for either. I literally fought with the store her until April, yeah April. I got a call from someone in El Paso on a Tuesday who told me he was sending the computer back to me and that they had replaced the cord. I called on Friday to see if the computer was there. No. I was furious by this time. Saturday I called, No it was not back yet they would call me when it came in. I called on Monday, No it was due in on Tuesday, a week after they called me to tell me they were sending it back. I questioned why it took 7 days for this computer to get here when we are about 8 hours away from El Paso. There response to me was they had to send it to Phoenix, where it should have gone in the first place and then it shipped back to El Paso, sending it on to Beaumont and then to Tucson. Wow I could have driven to El Paso and been home faster than that. When we received the computer back and plugged it in the first time, they had not fixed the computer at all and there was no new cord. They took a pair of needle nose pliers and pulled out the cover, pushed the wire back into it and sent it back. They charged warranty $150. to fix it. It sparked and I caught a tissue on fire that was sitting next to the computer. This was their service. When I called the store and told them I wanted them to order a new cord for the computer and I would bring them the defaulted one they gave back to me, they informed me that I would need to bring the computer back and let them send it for repair. I called and spoke to 3 different managers who never called me back when they said they would and when I finally spoke to the last manager I told them to have their District Leader call me and ask for his name. I was told his name was Sergio and no one knew his last name. When I tried to call corporate to speak the Theodore Wright they didn’t even know who he was. I informed the operator that he was there top dog the CEO. Then I asked her for Brian Taylor she had no idea who he was. I asked her if these people even existed. She could not answer that either. I wish I had look on the website to see what kind of reputation this company had before I bought from them. I cancelled my warranty to have the money go back onto my account because the warranty you buy is totally worthless. I wonder how the CEO can sleep at night knowing what they are doing to the consumers. Scam, Scam, Scam. If any of you have a warranty you can get part of it refunded. They prorate it so it is better to get some of you money back then it is to depend on a warranty they won’t honor. I have no problem with anyone emailing me at omcaXXXXX@hotmail.com if you feel the same as me. I am ready to take this scam company to KGUN 3 on your side and have the media investigate them.
Omega…write to the CEO of the company. He has an address, look him up on the computer. His name is Theordore Wright. He just came on board. He will make the difference. Make a copy of this letter and send it to him. I am writing him one too. Many times CEO do not know what is happening to the store areas., All this complaints is good but not shown to him. You were screwed. Do not purchase at this store ever ever again. Look at all the negatives they have…and it goes in the hundreds. But they tell the CEO only positive stuff. Let him know when you write to him that this place exist so he can read it.
We were loyal Customers of Conns for 6 years but after the deplorable experience we had with their employee in the Product Repair Service Dept AND the warranty service tech we will NEVER buy from them again. You know what’s funny? We were actually in their Spring, TX store looking to buy another TV and Refrigerator after our initial call. Luckily we decided to go home and measure the areas where we’re placing the items first.
We called Conn’s Product Repair Service Line on 5/28 because our 60′ flatscreen won’t turn on.The rep confirmed our warranty coverage and said she’ll have someone out the next day. The Service Technician will call us between 8a-10a to advise of his arrival. It’s now 11am and no one called. My husband called the service number back to check status. Rep said the Technician moved the time to 12p-4p. No one called to tell us this! 4pm gets here..Tech is still a no-call/no-show. Husband calls back at 5pm. A rude, quick tongue girl, who apparently wasn’t trained how to handle inquiries or disputes, answered. She put my husband on hold for 10min returned replying she called the Tech. The tech told her ‘he called us’ at 11am to push back the time. We told her NO ONE called us but we were met with a response of, “If the tech said he called, he did”. Husband asked when this guy is going to get here. Can she call him to ask for an estimated arrival time.
That incompetent heffer got mad at him for asking and rudely replied, “he said he’ll be there when he is available”…She then hung up on my husband as he was still talking. We were hoping to have this done by mid morning so we can go to work after. We missed an entire day for this bs?!?!
It’s after 6pm when the Tech shows up. He walks in with a slight attitude, looks at the outside of the TV for 3min tops, writes the serial number down, tells us he “knows” what the problem is, will need new parts he didn’t bring with him and immediately proceeds to the door to leave. We waited 11 + hours for a 3min glance?! WTH?!?! My husband asked how he knows exactly what the problem is if he didn’t bring one single tool in with him to open the TV. How does he know by glancing/feeling the exterior? The guy turned VERY combative. I had to stop him to ask for a copy of a work order showing he was here and also the parts he was ordering. He got offended telling me, “NO! We DON’T Do That. You’ll need to wait for me to write the replacement parts order. It’ll come in within 5 days and WE WILL CALL YOU”. Five rounds of this later he got tired of it and told me he’ll let me make a copy of the field service call order but he wants the original back. The only thing on the paper was my husband’s demographical info and the serial number the tech wrote down. Tech name isnt on the form. He didn’t even bother writing the date/time nor the parts he’s ordering. He wouldn’t tell us his name. He argued he’s not telling me what parts are being ordered.
While I was making a copy my husband asked about thier scheduling process. He told the Tech about his experience with the phone reps. The tech got upset because my husband asked a simple question; He spent 10 min raising his voice, overtalking us, cutting us off. He LIED to our face, telling us he called. Even when we attempted to show no calls received on our phones, he arrogantly made reference we didn’t know what we’re talking about. Said he did call but when asked for prood, he refused to confirm our number..
Tech made a comment purposely pushed us back to his last customer because “we’re in the facinity he lives in.Hes ready to go home”.
He also made a nasty comment that people waste his time calling to have TV’s serviced through their warranty. They let thier kids go crazy around the house & the kinds wind up pulling the plug out of the wall. He often has to plug the cord back in for the parent because they cant do it for themselves. He puts the TV’S as last priority on his list. My husband asked in a curious voice why he’s sterotyping. Better still, why is he assuming we’re in that category. We don’t even have young children.
The tech spent more time in my home being combative; raising his voice; wanting to argue than he did helping fix the problem he was sent to do. I’m surprised Conn’s has been in business this long. They have such ill~mannered employees.
I have been trying for a week to get a payoff amount in writing from Conn’s. First call I made, they were going to fax it to me. They didn’t. So I asked them to mail it. They claimed they did but still haven’t received anything. Called back they said they would email it to me. Called back again, they said they would email to me. Called back again, and yes…. they said they would email to me. Still haven’t received anything. Spoke to some “manager” named Ashley, she was very rude and still nothing has been resolved. Each time customer service tells me they have to send in a request to the “offline dept” and they would help me but it could take up to 72 hours to get an email response. I’m trying to pay off both of my loans in full but I’m assuming that’s not what Conn’s wants me to do.
I will never buy anything from them again.
I PURCHASED A BED FROM CONN’S AND FEW MONTHS LATER DISCOVERED BEDBUG INFESTATION IN BOX SPRINGS. TRIED SEVERAL SPRAYS FOR BED BUGS AND EGGS AND FEW DAYS LATER THEY COME CRAWLING FROM BOX SPRING AGAIN. I CALLED CUSTOMER SERVICE AND WAS BOUNCED FROM PERSON TO PERSON. I HAD ONE TELL ME IT WASN’T HIS PROBLEM IT WAS MINE THAT I SHOULD HAVE CHECKED IT BEFORE I PURCHASED IT. #1 NOT SAME BED I LOOKED AT IN STORE . IT CAME FROM WAREHOUSE.#2 LIKE I’M SUPPOSED TO RIP BED APART AND LOOK INSIDE IT. COME ON PEOPLE. A STORE ISN’T GOING TO ALLOW THAT. I HAD ASKED MULTIPLE TIMES FOR A SUPERVISOR AND WAS TOLD NOT ONE AVAILABLE. THIS PLACE IS A JOKE. I HAVE WRITTEN A COMPLAINT ASKING FOR MY 9 PAYMENTS TO BE REFUNDED BUT HAVEN’T HEARD BACK.I PLAN ON REPORTING TO BBB ALSO. I THINK I HAD SAME REP AS FURIOUSLY MAD DID.I HAVE TOLD EVERYONE I KNOW AND THEY REPLIED THEY WILL NOT SHOP THERE. MY CO WORKER WAS GOING TO GET A NEW LIVING ROOM SUIT AND FRIDGE THERE LAST MONTH BUT I REMINDED HER OF MY SITUATION. THEY DECIDED TO GO TO IKEA. I WISHED I HAD. IT WASN’T LIKE I NEEDED THE BED BUT I WANTED ONE FOR SPARE ROOM IN CASE OF OVERNIGHT VISITORS. I THINK THE PRESIDENT OR CEO NEEDS TO GO ON “UNDERCOVER BOSS” AND SEE HOW THE CUSTOMERS ARE REALLY TREATED. ESPECIALLY ON THE PHONE. I ADVISE ANYONE OUT THERE TO BE VERY CAREFUL BUYING FURNITURE FROM THESE CONNS.I HAD EARLIER PURCHASED A LAWN MOWER AND IT IS WONDERFUL. JUST DON’T BUY FURNITURE
Plain and simple the company name says it all except it is missing Man at th end. Good luck getting a Dryer fixed with warranty nothing but excuses and transferring to depts.One thing for sure never will I buy from these Conn- Men again. One lie after another so people save your money and time buy somewhere else and if you like hearing the term “We Apologize” go ahead buy from these Conn-Men!!
I am asking conns for a refund l already purchased a new lift chair from conns but they are refusing a refund but instead want to credit it to my account ive already purchased the chair I just want my refund returned to me I a great customer for over 15 years my wife is a disabled veteran and have bought 3 lift chairs the va has bought 1 weve never been treated like this conn’s has given me the run around for more than 8 months finally approve a refund but now want to give me a credit to my account ,my account is very current and has never been late so what is the problem? We’re on fixed incomes followed all of conn’s protocols I need my money I’ve already bought a chair through conn’s why not give me my refund l would like to speak with someone from conns
Yes me and my husband tryed to refinance our furniture with conns oh yes we can but want a down payment and did nothing changed all they do is lie to us they didnt refiance they are conns alright they lie alot they conn you then lie they did my husband we want our furniture but they lied to. Us can u help what kind of business do u run lie after lie we dont trust youll thats the kind of business u run is liers
I went to CONNS in January 2014 to purchase a refridgerator and possibly a washer….in which I did purchase, not to mention got a dryer also…..Loved the products and still do. The deliver guys had dropped my washer in which cause the hose assembly to be busted up and the back leg of the washer is bent up in the washer. When it was hooked up no problems so we didn’t think the drop had done any damage.However, my washer started leaking water underneath in March. My husband called CONN’S and the arrogant, rude, quick tongued rep says usually its just from overloading try washing smaller loads. “SERIOUSLY” !!! The problem got worse so I called repair and tech came out said it would be 2 days to get the part on the 3rd day tech returned to fix in which after he fixed and turned on washer …….it was still leaking water. He said “ma’m there are other hoses underneath washer that have cuts/holes and then he said did you know that the back leg of your washer was bent up into the washer? I was like WHAT! I said it was dropped but since they(deliver guys) don’t know we saw them they said nothing. I have been w/o a washer for over a week now and spent countless hours over the phone. I get passed from person to person helpdesk transfer you to customer service and vice versa. They said if I want new washer I would have o use my warranty and then BUY a ANOTHER warranty for the new washer. I was like I don’t think so this washer is damaged……… just replace the freaking washer already!!!!! Now, however my washer just pours water out of the bottom sudzy and clear water. I asked to spk to supvisor and the ding bat transferred me to help desk. Like she didn’t understand what the He%% I said. I have done customer svc for at least the last 15yrs I know what should be done. Finally, I get a supervisor on the phone and all he can really say is “i’m sorry and we have a ticket open we just need a little more time. I said how much time what is the turn around time he said well I don’t really know. Seriously!!!!!!!!! Tell me something I dont already know. Well your ticket has been escalated…that apparently don’t mean NOTHING! I look for this company to go BANKRUPT or a future CLASS ACTION . I will see how they handle my situation and it works out I will come back and let everyone know……..But by the looks of the comments that probably won’t happen. How much research has to be done? To me its when they find a way to not accomodate me …Well I’m ready for whatever but I refuse to be another victim
Take it from someone who worked there at the corporate office and had to lie to customers bc conns doesnt care about the customers. They just want the money. Service fixes nothing. Managers dont care about the employees. Horrible company to work for and shop with.
I AM SORRY BUT YOU DID NOT HAVE TO LIE TO YOUR CUSTOMERS. IT IS PROBABLY THE WAY IT IS BECAUSE LIKE YOU ALL THE OTHERS FEEL THEY HAVE TO LIE ALSO. I HAVE BEEN IN RETAIL FOR 32 YEARS AND HAVE NEVER LIED TO GET CUSTOMER. IF I HAVE TO REFER THEM TO COMPETITORS I DO. I DO WHAT IS RIGHT FOR THE CUSTOMER BECAUSE I AM ALSO ONE OF THEM
Hello, my husband and I are looking into taking our matters to small claims court. We have continued for the past 2 months to contact Conn’s about our broken furniture. They LIED and told us that they contacted us and we were not available. After checking our phone records there was NO call to my husband or I. We were told countless times that someone would be able to repair our furniture and that they would call. We are unable to use this side of the furniture, and we are not getting any assistance even though we purchased a protection plan and warranty. We do not recommend Conn’s furniture to anyone, and if you are interested in taking them to small claims court with us then let us know! Thank you.
I purchased a stove in April 2,2013. I paid it off in Sept. 2013. I did the cash option. Why Conn’s is blowing up my phone saying I owe them $504. Why would they wait 7months later to start calling if I owed them. But, I have letter showing I paid this in full by Oct. 2013. I will NEVER buy anything else from CONN’S EVER!!!!!!!!!!!!!!!
Hello My name is Jamee. I would be greatly interested in joining you in taking Conn’s to court. I bought furniture May 3 and was delivered May 5. It was not was I was told it was. I asked for a refund the next day and have gotten nothing but the run around. I have not had 1 person call me regarding my furniture until my payment came due. They have harassed me from the 1st day my payment was due 7-10 phone calls a day to this date. I would love to see Conn’s get forced out of business for what they have done to all these people including myself.
I bought furniture from the Webster, TX location in 2013. I was offered “No Interest” for 12 months. The 12 months ended 3/13/14, I’ve made my monthly payments on time every month, never any issues. On 3/3 I go into Webster store to pay off my account. The pay off amount was a lot higher than I expected it to be. The sales associate said it was because of insurance. I did not want or sign up for insurance. I was handed a form to sign and fax to Conns insurance dept. for the removal of the charges and told I’ll have to speak to their help line because nothing can be done in the store. I left went straight to my insurance company and faxed the form along with my homeowners ins. forms. I called and verified they received it. They said yes, but process will take 3 days. Called on 3/6, they said insurance is removed, here’s your pay off. I paid that amount. The issue is now, 5/1/14 I’m suppose to close on a house and my lender says I need a form showing 0 balance from Conns. Because the credit bureaus are still reporting a balance. I called to find out that my account is still open. They said the balance is for the insurance and that I did not pay it off completely, I still owed $19.77. I’ve spoke with several people from their helpline and each one has said sorry, but they are denying your request for review. You owe us an amount of $589. I will be contacting attorney generals office.
I will to they are trying to do the same thing to me…I purchased a stove in April 2,2013. I paid it off in Sept. 2013. I did the cash option. Why Conn’s is blowing up my phone saying I owe them $504. Why would they wait 7months later to start calling if I owed them. But, I have letter showing I paid this in full by Oct. 2013. I will NEVER buy anything else from CONN’S EVER!!!!!!!!!!!!!!!
After seeing everyone’s complaints doesn’t matter what I say nothing will be done. And I thought the Tucson office was bad. CONNS what a name. My referrals for any store will not be spoken or sent and The Customer is always right what a CONN.
I purchased a mattress set from CONNS less than a year ago which has already slumped more than an inch. Because of a small stain on the mattress they will not exchange and refer back to Serta which will not exchange either.
$1800 down the drain and now I am experiencing back problems.
What a bunch of CROOKS!
I TOO MR LOPEZ PURCHASED MATTRESS SET FROM CONNS ONLY NINE MONTHS AGO. LITTLE SLUMP I CAN DEAL WITH. MINE HAD INFESTATION OF BED BUGS INSIDE THE BOX SPRINGS. I TOO WAS REFERRED TO SERTA. THEY TOLD ME ONCE BED LEAVES THEM IT IS ON CONN’S BUT FROM ALL OTHER COMPLAINTS I HAVE BEEN READING I DON’T HAVE MUCH FAITH ANYTHING WILL HAPPEN WITH OUT LEGAL HELP.
I spent over $2000 on a high end laptop plus “insurance”. Your “technician” destroyed my system. It was returned to me scratched, with something hanging out of the side of my screen, light now shines through around the outside of my touchscreen, the mouse pad is sunk in on one side and doesn’t work properly, it’s missing software. I take care of my investments! This computer would have remained in mint condition for many years had your “technician” not done a hack job on it! If my laptop is not replaced with a laptop in the same condition as the one I purchased new, I will sue Conn’s for its replacement cost. I can assure you this will cost you many times more in legal fees than the amount you ripped me off on. Thanks for screwing me Conn’s. I look forward to repaying you with the same!
NsI want to speak to Theodore.m.Wright and Brian.e.Taylor and Michael people I’ve asked ur costmer service to transfer me to ur office and they me .I think that than FBI should look in to ur bussness venture and invesgate this company. I just receive a phone from cons and this guy fool of s*** I think if u want to talk to this guys they should not hide .so call me and be a man and call me here’s my number. 915-222-XXXXX Mr. Gonzalez.
We all should get together and sue cons for mils of dollars for harasment.
I TOTALLY AGREE WITH YOU. I BET THEY CALL MY PHONE 10-15 TIMES PER DAY AND MY EX-HUSBAND WHICH ISN’T EVEN ON MY ACCOUNT GETS NUMEROUS CALLS PER DAY
DON’T USE THEM – We purchased a BRAND NEW refrigerator over a month ago. We specifically requested that they don’t send us a dented/damaged unit (if I wanted a scratched/dented refrigerator – I would have shopped that section and gotten an automatic ‘discount). Needless to say, my new FULL PRICED refrigerator arrives with a nice dent and scratch on it! I was moving into a new house – they call the warehouse, cannot deliver another unit for a WEEK! They offer me a discount – which I reluctantly accept – plus when I sign the paperwork for delivery – I notate that they said I would get over 10% of purchase cost back. WELL, it has now been over a month – after MANY HOURS on the phone, still have NOT received that promised, rushed refund………….. I will go to the big chains from now on – where the employees don’t lie and they will handle these things properly. It’s pathetic – I paid with my DEBIT CARD – they got their money immediately….. I’m still waiting. I won’t be buying my washer and dryer from them for sure!
I am being stalked and my 77 yr old father is being harassed by a conn’s representative over a balance of approx. 300.00 on a t.v. I purchased. He has been asked to stay off the property and continues to ring the doorbell at my dad’s who just lost his wife and suffers from cancer. He calls numerous times each day and had to be threatened with our dog because he wouldn’t leave the property. I am appalled at the high handed tactics Conn’s takes to get a payment and they think this is the ok corral. I will have Kent ( from the Indian bend store in Scottsdale) arrested if he sets foot on the property again and make sure Conn’s is blasted for their ridiculous collection process by the media. When my brother asked what the payoff was he was told he didn’t want the payoff he wanted his T.V. Well Conn’s I’ve got my boxing gloves on, lets go to court like every other business does. Go back to Texas. Arizona is peaceful.
Shoot him next time he is on your property! Tell them you were afraid for your life and had no choice!
I have been shopping at Conn’s over four years now. I’ve purchased three TV’s, two mattresses, washer & dryer, TV stand and a computer. All experiences in the past were pleasant and I even bragged on Conn’s to friends and referred them. However that STOPS today!! I went into the Dallas, TX location off of HWY 75 at the beginning of March and purchased a livingroom set and TV. My order was supposed to come in March 31st and be delivered April 1st. March 31st I received a call and was advised my furniture was in and would be delivered, GREAT news so I thought!! April 1st comes and I receive no phone call or furniture. I called the warehouse to check on my delievery only to find out my delivery had been pushed back and no date of when it was coming in. Now I’m frustrated and puzzled as to why the store has not called me to tell me about this issue and offer a resolution. I called the store to inquire about the issue only to be left on hold for 10 mins and someone come and say they will call me back. Four hours go by and I call the store because I haven’t received a call and I was told the same thing AGAIN!! I call a THIRD time and finally speak to my sales rep Amy who seemed so unconcerned and told me the furniture was not in…well DUH was my thought! I asked when is it coming in and how is this issue going to resolved. I told her I was told that Houston received some of the sofas like mine and I was informed a Conn’s sales rep could request a transfer to the Dallas warehouse on Thurs and I could get my couch Friday. She said she would call the warehouse and call me back. NEVER got a call back I had to call AGAIN!! She then tell oh sorry I got so busy but I got a transfer set up and you will get it Friday. Thursday rolls around no call to confirm delivery so I call and speak to Amy she tells me it’s not in but she will check on it and call me back. At this point I’ve had it with the phone so I decided to go into the store and speak with a manager. Throughout this entire process I’ve remained calm, professional and poised all while now sitting on my livingroom floor because I got rid of my other furniture thinking my new furniture was coming in. I get to the store and I have to wait for the manager to finish her lunch for 20 mins before I can speak with her. We finally speak and I explain the issue to her and my frustration regarding why I’ve had to call multiple times and no one has called me or followed up. Amy the sales rep is there and the manager ask her did you follow up to make sure the delivery came in and she says “No I guess I got too busy and forgot”. The manager said she will check into and call me back in an hour. Meanwhile I decided enough is enough!! This is ridiculous and so unprofessional and there is now way I’m going to spend $2,500.00 more in this store with these horrible people!! Needless to say the manager didn’t call me back in an hour so I cancelled my order. I went to ROOMS TO GO and purchased a livingroom set with no problems and great service. I went back and cancelled my order at CONN’s and the manager acted as if she didn’t even care that I cancelled my order. I know $2,500.00 is not much to some but it is for me and my family. I really hope the right person looks at this and take some type of corrective action because this is how you lose lots of business. I’ve spent thousands over the years with Conn’s and I’m extremely disappointed and upset with this experience. I will not be returning or referring anyone else to shop there! Please take inventory of the management and people that are being hired so the company doesn’t go down because of it.
I think Conn’s is about the sorriest bunch of people .had a sister that pasted away and was 1.1/2 late on a Friday they wouldn’t even try to offer and help about unloading me.told me I was going to have to stay out here till Sunday to get unloaded as far as I as concerned I would never buy anything from them.all these people think about is the dollar.
WOW! The delivery people too! I am so sorry you had to deal with them!!!!!!!!!!!!
I had never been to a Conn’s before and I was having trouble finding a TV stand I wanted so I decided to try them out, HUGE MISTAKE! There is a reason why this company has not grown very well. ITS CALLED CUSTOMER SERVICE!!! AND CONN’S IS TERRIBLE!!! So I stop by after work one day and I look through the store and after walking the entire store I find a TV stand I want. So I walk over to a sales man (there was only one) and I purchase the TV stand , Paid in full , to be delivered and set up (bill was about $497) It was supoosed to be delivered and set up on the following Saturday. ( a day i had to take off , Im a nurse and I work 6 days a week getting sunday off every week) Saturday comes and I wait all day and about 4 pm a lady calls me and asked if I will be there to except the delivery , I say yes and she tells me it will be delivered between 5-9pm…OK …no problems (it would have been nice to know that a little earlier , but whatever) so at 800pm the same girl calls me back an tells me the delivery driver is “running behind ” and he wont be able to make it until after 930pm and Conn’s has a policy that does not allow drivers to be in customers houses past 9pm so she asked if I can reschedule?. I told the young lady that I couldnt reschedule that I had to take this day off just to be here for the stand. I ask her is there any way the could bring it tonight and if that was not posssible I was just going to cancell my order. She calls me back and tells me “yes the driver is going to make an acception and he will be here but iot will be after 930. And of course NO ONE SHOWED , no phone call, nothing ……… so I call the next day and tell them ther story and that I want a refund. The guy on the phone looks
my ticket up and say “sir the driver turned in the ticket as “:delivered and set up” says ” it even has a signature on it”……..UNBELIVEABLE . so at this point Im still not yelling or anything . I just tell the guy ,it was not delivered and to call me back when he figures it out. AGAIN ….no phone call back. I call back Monday speak to the same guy (Brandon the manager) he tells me he figured ot out and it was not delivered ,and tells me the guy lied (the delivery driver) not sorry just ” yea he lied ” so again I say I just want a refund , so instead of handling it himself he puts the saleman bacj on th ephone and the salesman take my credit care info over th ephone apologizes (finally) and say “Im going to refund it right now” ….3 days goes by ..NO REFUND , NO PHONE CALL..NOTHING….So I call back up there AGAIN ….and the same guy tells me “Oh ITS going to be a couple of more days because the ticket was closed and we cant refund a closed ticket”……….(soI have to wait because the driver lied ) so few more days goes by …and again NOTHING …..no CALL ……no REFUND….NOTHING ..I call today and the same guy (Brandon , THE MANAGER!!!!! ) says OH ‘You are going to have to come in and swipe your card we cant do it over the phone ” SO NOW ITSBEEN OVER A WEEK NO REFUND, NO CALL , NOTHING !!!!!!!! I ASKED ” HIM WHY DIDNT YOU CALL ME ?” HE SAYS ” I CALLED THE NUMBER BACK SEVERAL TIMES AND IT KEPT SAYING THE PHONE NUMBER WAS NOT GOOD “. (he never looked for my ticket WHICH HAS THE # written on it every where !!!!!!!!!!!!!!!!!!!!!!!!!!!!) I HAVE NEVER IN MY ENTIRE LIFE HAD SUCH A HORRIBLE EXPIRENCE WITH ANY FURNITURE PLACE LIKE CONN’S!! I guess I should have known better (they put their REAL occupation right there in their name ” CONN” ) so now I have to tak emore time out of my day to go up there and it will probably be another week until its refunded !!!!!!!! I AM GOING TO MAKE IT A PERSONAL MISSION OF MY TO TELL EVER PERSON I CAN HOW TERRIBLE I WAS TREATED AND HOW BAD THER CUSTOMER SERVICE IS!!!!!!!!!!!!
The technician shows to house after one month of a broken tv with the wrong part because he didn’t check it the first time, they are lazy and rude people, still no tv snd no call with any solution and yet have to keep paying for it. .
I have been a customer of conns for about 6 months, I purchased my TV from there on September 2013 on February 26, 2014 my tv went off it will not turn on all then I l contacted the customer service repairs on February 27th, they said they were going to send out a technician the next week on Monday. The technician Johny J called call me 2:30 letting me letting me know he was going to arrive to my house in 30 minutes he didn’t show up till 6:30 p.m. Just looked at my TV didn’t even open it just looked at it for 1 minute and said that he needs to replace the part that he was going to take about a one week that they will let me know when they had it and will call me to make another appointment, I’ve waited patiently for about a week and a half later they call me back said that had the part, the technician keeps playing games with the time, I’m told one time and keeps changing it. I’m so tired and frustrated, I have never dealed with do BAD customer service, still now on 3/31/14 my tv is not fixed, talking to corporate doesn’t heelp either, I even went to the store where I bought it on Beechnut, houston tx the manager nasif is also no help and didn’t want to accept the TV even though it es in the box. The technician was rude, the customers service just keeps putting you on hold and lying, the corporate people just dont care either, I’m a very UPSET and UNSATISFIED customer…very disappointed.
CONN’S SUCKS thats all I have to say . SUCKS SUCKS SUCKS
I purchased a refrigerator from Conn’s in Oct of 2013 and bought the warranty. Six weeks ago my refrigerator went out, I contacted Conn’s for repair on Monday Feb 17th on Tuesday the 18th a tech came to my. That day the tech stated that he needed to order a compressor that the compressor would not work. A week later I contacted the tech he stated I would need to call the service department. When I contacted them they said it would be the following week before the part would be in and they could come to my house. Two weeks later I receive another phone call from another tech and he stated he placed a request to have my refrigerator replaced because he feels that replacing the part will only temporarily fix the issue. I told him I was going out of town for a few days the following week and he said we for sure should have an answer by then. I called that Wednesday on my way home and he stated I would need to contact the service department. I contacted them when I got home and they stated my claim was denied because the manufacture stated if they added this other part it would fix the issue. Which I have been told by other tech’s outside of Conn’s that it is only a temporary fix. I told them I did not agree with this and wanted to file a complaint not just for the denial but also for the service that I have received. At this point it had been 3 weeks since the first tech came to my house. I have called back several times since then and only get the run around they are ordering part, they are waiting on parts, etc. When I called back this week to check the status of the claim they stated it was resubmitted Saturday (which I had been told once corporate does not work on Saturday’s) because there was confusion on the complaint. I spoke again with the service department and they stated they were still waiting for parts to come in. Needless to say I have gone 6 weeks with no refrigerator. Not to mention I paid for a service that I have not received in a timely manner. I have told them if they are not going to replace my refrigerator I wanted a written and signed doXXXXent stating if the refrigerator went out after my warranty they will replace it. My warranty is up Nov of 2014 which is not very far from now. I feel as if they are only wanting to repair the refrigerator as a temporary fix because my warranty is almost up and I will be forced to buy another refrigerator (which will not be from them) I have had to buy ice everyday, I have had to eat out a lot due to not being able to keep refrigerated food at my house, and lost close to $200 in food when the refrigerator went out
I have just contacted the media tonight as well as filed a complaint with the BBB. I will keep going if I have to. 6 weeks is long enough.
I keep being told that my request has been reported and that a service technician will come and that I will receive a call for an appointment date. I have been dealing with this for almost a Month and it has been 4 days since I first came to this site and I spoke to someone. Why is it so hard to take care of your customers? Do you not want repeat business or great reviews…. things should be done in a timely manner.
I have been dealing with my situation for 3 weeks now. I purchased a smart TV that was on display with insurance. The TV was bubble and saran wrap and placed into my car. I brought the TV home and had my brother in law and family set it up while I went to run errands. Came back home only to be told that I wouldn’t be able to watch my TV due to it having a cracked in it. Called the help desk only to be told to call the service center. Called the service center and was told someone would be coming to my house. That person was never seen. I called the service center back a few days later only to find out that they canceled the ticket because we didn’t know how the damage happened and to call the help desk. We have been feeling like a ping pong ball being tossed between two opponents meanwhile I have a TV I cannot watch and no one to explain why it can’t be repaired or replaced. I really like the items that were in the store and was planning to be a repeat customer. However if this is how you treat people I think I’ll go elsewhere and will never recommend this place to anyone.
Having the exact same problem with the smart tv mine was dropped coming out the front door of Conn’s. It did work until my son made it fall I have been calling for almost 3 weeks and they start calling about this months payment. Not until they get this tv. I also had a 9,000 credit limit to begin with and it went down. Bunch of crappy customer service.
I went to Conns and purchased some home appliances. When I was there they had a computer I was interested in. The store rep Miguel told me that he could price match a local competitor. I went to the store 3 times to ensure it was the computer I wanted. Each time being told that they would price match. The day I went to buy the store rep told me ok let’s get it done. When I saw another computer I liked he said ok. We can get that one and price match. He returned without the computer and told me no we cannot price match. His manager Octavio came to the front and told me that I needed to call their customer service department because they were not allowing him to price match and that if I can they listen to customers more. I called from the store and was told by the manager in there customer support department that only the store manager could ok the change. the store manager then got on the phone with the customer care supervisor and began to argue about whose job it was. In the end neither of them helped me. I was told that they would follow up with me and I never received a call back. When I called backed the store manager told me there was nothing he could do and that he emailed someone but they said they could do nothing. I called the corporate office and was routed back to the same rude customer service department I spoke to before. When speaking to them I talked to Quentin he refused to let me speak to a supervisor and told me he was done talking to me and he was going to hang up. I refused to hang up so he set on the call in silence for 10 minutes before telling me to just hang up. The customer service was rude and unhelpful as was the store. The store manager and sales rep lied to me. I found out during my initial purchase the sales rep lied about giving me a price match and went in and added a credit to the account after the fact. The store rep lied to me from day one and the manager uncovered this and did not care.
This has been one of thee most stressful situations I have EVER had in my life!!!!!! I was 2 weeks behind. I called to make a payment, to bring account current, and requested a due date change. They failed to submit the due date change that I qualified for and the collection called continued as if I was in collections for the next two months!! REDICULOUS! After answering the phone Daily to speak to Supervisors, my account is STILL in collections, and I am NOT LATE, because I did exactly what I was supposed to do as a consumer. The supervisors keep requesting more money, and I am refusing to pay into an account they have been MISMANAGING!!!!!!! THEE ONLY PERK WITH THIS COMPANY IS EASY QUALIFY FOR FINANCING from then on it is HELL!!!!!!!!!!!! I WILL RETURN MY TV AND LAPTOP IMMEDIATELY!!!!! IT IS NOT WORTH IT.
They have the worst Customer Service and do not stand behind their products. They tell you they will have someone in Management call you back and no one ever calls. I cannot get anyone to resolve an issue period. I have been calling and talking to Customer Service, Service, the actual store and to the Corporate office and this has been going on for months, I have yet to get a phone call from anyone in Management that can resolve the issue. I hat them they will disconnect you phone also.
Do not purchase anything from Conn’s. They have the worst Customer Service and do not stand behind their products. They tell you they will have someone in Management call you back and no one ever calls. I cannot get anyone to resolve an issue period. I have been calling and talking to Customer Service, Service, the actual store and to the Corporate office and this has been going on for months, I have yet to get a phone call from anyone in Management that can resolve the issue. Unbelievable.
I have been continually harassed by debt collectors representing Conn’s for a debt that is not mine and the person they are seeking does not reside at my address. I have explained this on several occasions but the calls continue many times per day. Today we received at least six of these harassing calls and probably more that we did not answer. I have filed a complaint with the Federal Trade Commission and is seeking legal counsel to file a lawsuit as they are continually violating The Fair Debt Collection Practices Act. Hopefully, we will be awarded significant punitive damages for their flagrant violations. If more people fought violators of this law, with lawsuits, the collection process would improve.
Went to the amarillo store 2/25 and purchased a washer/dryer combo and mattress set.After reading all the negitive delivery reviews.I decided to pick up my purchase,Thru the whole sales experiance.I asked the sales staff several times if the items picked were in stock.I was assured they were in stock.While filling out the paper work,I told the sales staff that i would take my items home.I was then informed that the items were in stock in San Antonio???.OK so i asked when they would be delivered to amarillo so i can pick them up.Sales staff checked with sales manager Fabian and both told me sat 3/1.No problem!I called sales on fri 2/28 to find out what time i could make pick up.Was informed items had not been delivered.I asked sales to check on delivery date.She did not know?I told her to ask someone to find out.Fabian got on the phone and informed me all stock deliverys were on tuesday 2/4??? I asked him why he told me saturday when he knew for a fact that deliverys were made on tuseday?He told me that he never said saturday.So now he calls me a liar!I told him that i would be down to speak with the store manager and that if i could not get satisfaction that i would cancell my order.When i finaly got ahold of the store manager on 2/4.I was informed that My order was canceled!WHAT IS WRONG WITH YOU PEOPLE?Now i am told that my order will be here on 2/6 thursday.What will you tell me thursday?I cant wait for the next lie!
Customer service sucks a**, we have been complaining for 2 1/2 months. First to get it serviced, we were told the part was ordered, that they called us (which they never did), we called to see what was going on with our part and got the run around. Over and over we requested to get it fixed and speak to a manager. It has been past the 30 day policy for them to fix it and per policy they are supposed to replace with a new one, still waiting on that to happen. Next time we are definitely buying our electronics somewhere else! O yeah and dont believe the managers because they are liars too!!!!
Conns is the worst company that I have ever dealt with. I will never do business with them again. Their customer service or should I say LACK of customer service is horrible. Conns does not care about their customers. All they care about is taking your money!!!
Well said Kimberly Allen. Whatever you do don’t ever give them your bank account information !!!! Make a point of taking your payment in . I’m done with Conn’s…
Never will Shop a Conns again. Had a very Bad Experience. No one wanted or desired to fix my Problem. So Im returning Everything
Do NOT use Conns auto pay for credit payments. They will not cancel and continue to withdraw money even after the account is paid off. Then, you have to fight hard to get YOUR money refunded!! Ridiculous!! Horrible customer service ( most are nice, but there is nothing they can do). If my payments had been late, theybwould have charged me a late fee, however, they can hold on to my money indefinitely and there is no recourse. I can go the legal route but it will cost me just as much to fight them. What a crooked company!!
Going through the same thing myself…
CONNS IS THE WORST COMPANY I HAVE EVER FELT WITH NO CUSTOMER SERVICE AT ALL. BOB needs to close it down.
i have always been a costumer ….i have bought many things from conns…..I WILL NEVER BUY ANYTHING FROM YALL AGAIN AND WILL TELL EVERYBODY TO NOT BUY FROM CONNS….i got a phone call from conns yesterday saying i owe a bill that i paid off a year ago….i talk to 4 different people and was told 4 different answers why i owe conns money…y’all are a joke….sad thing about it …i have to pay it because if i don’t it will ruin my credit…YALL SUCK AND I WILL TELL EVERYONE …
im going through the same s*** right now
Adam….go on their Facebook page…complain on it….they will text you back….but they still want do anything….i will tell everybody to go to sears,,,
DEAREST CEO,(MICHEAL J POPPE) 2/26/14 12:20 pm
I do hope you read the info written to your company.I have spoken with numerous persons in your company with no results to a GROSS ERROR to my account…
I have done quite a bit of business with your company over the years and all was fine BUT this last deal has me going above and beyond trying to get this solved.
I PAID MY ACCOUNT OFF 1/27/14 at your PLANO location on 15th street (TEXAS).
I am DONE TALKING TO your uninformed reps.
If this situation is not resolved TODAY I will involve a LAWYER..
I have left a mess for you to call me and I am EXPECTING YOU TO DO SO…
SINCERELY VICKI L PELNO….
I NEED to talk to someone who will help me. I’m being charged for an item I don’t even have. They are saying I took it home with me when I exchanged a TV for a new one when I didn’t. The only thing I left with was the tv (which has broken twice in less than a year by the way) I talked to someone at the store and all they did was give me a number to call. I called the number (customer service) and they told me I had to talk to the store manager so I called the store to talk to someone and all they did was transfer me to customer service who said they can’t help me that I’d have to call the store back. REALLY CONN’S?!? Is this how you treat all your customers? I’m disappointed and starting to regret ever doing business with you.
This is the most outrageous experience I have been through. I paid for my washer and dryer on 02/17/2014, in cash no finance no contract. I received my washer and dryer on 02/19/2014 between 5pm and 8pm; and the delivery guys hooked up the connections and made sure everything was correct. One of them started the test cycle and they left. When the cycle finished, I put my clothes in the washer and the washer did not start. I did not over fill the machine at all. I call that night and I was told that I had to call the next day because the service department was closed. I called and I was told that I couldn’t get another washer until 02/21/2014 and there was no exact time frame of when the washer would be delivered. They were rushing me off the phone and I couldn’t get a supervisor on the phone from the warehouse.
I will never purchase another item from this store and for those that have future potential on buying items from the Conn’s in Mesquite TX OFF TOWN EAST BLVD; PLEASE DONT!!!! They are not concerned and they have terrible customer service.
I am writing you to express my displeasure with Conn’s regarding my furniture that I just recently purchased 3 months ago. I purchased a sofa/recliner set in October. The motor on the recliner blew out with flames and smoke coming from the recliner which almost had my wife’s robe on fire. I called Conn’s service center 2 weeks ago to get a service technician to come out and fix the problem but Conn’s service center said that they do not deal with furniture and that they are contracted with an outside agency which is US Air. Now keep in mind, this was part of my so called furnituregard plan. This was not elaborated or stated to me in the contract that I have. Conn’s service enter had to place a work order which takes 24 to 72 hours to show in US Air system. Over a week has passed, I did not hear from anybody so I called back to Conn’s service center and the representative said that they sent off the work order and gave me US Air phone number but I called US Air and they said they have not received the work order. I called back to Conn’s service center and the most that can be done is to resend the ticket. 2 days later, I called US Air and they received the work order and told me that a service technician will not be able to come out till February 28 2014. I do not believe that is not right and that is not how you treat your customers who pay for a warranty to have them wait 1 month to be serviced. Both Conn’s and US Air representatives say that they not have control and it is out of their hands and I find that unacceptable. All I want is the situation to be expedited with either an exchange of my sofa/recliner set or my recliner fixed because I have been waiting 2 weeks now for a resolution.
This has gone on for far too long. I managed to have a Conns representative call me to finally get a service technician to look at the sofa set. The service technician said that I will need the right sectional piece for the sofa to be replaced. On 2/4/14, I had a customer service representative from Conns call me and told me to go to the store where I brought the sofa and she would leave notes in the computer for to sofa sectional to get exchanged. On 2/4/14, I spoke to the manager on duty Brad and he told me that the sofa sectional was out and somebody would call me in a week to deliver the sectional piece to me for an exchange. As of 2/12/14, I still did not hear from anybody so I took it upon myself to go to the Conns store and asked again for Brad the manager. He told me that the reason nobody called me is that the right section sofa set is on backorder till the end of March. Of course, I was furious because nobody never told me. I asked if I could get the whole sofa set exchanged for something else since I have been having problems with this situation for months now. Brad told me that I have to call Conns Customer Service. I called Conns Customer Service and explained the situation to Bob as far as trying to get the sofa set exchanged for another sofa set and he told me that he had no authority so he transferred me to Conns service center. I spoke to Candy at Conns Service Center and she told me that since the sectional was on order that I would have to wait till the end of March to get the sectional exchanged which I feel is unacceptible and Candy transferred me back to Conns Customer Service. Candy transferred me back to Conns Customer Service and I spoke to Jaime and she told me the same thing that Candy told me regarding to wait on the sofa sectional and that there is nothing I can do about it. I am really frustrated and all I want now is either a whole new sofa set in exchange for the current sofa set or my money back because this is ridiculous how long I had to wait just to get a sectional part of a sofa replaced and I paid a lot of money for this to be getting this type of service and treatment.
My complaint is in reference to FRAUD. I have been trying to reach “The Corporate office Fraud Department” for several days. Each day I call about 3 times, leaving a message each time. No answer. I tried calling the CEO:Theodore M. Wright, CFO:Brian E Taylor, COO:Michael J Poppe. , It seems their secretary, Destiny has orders not to disturb them. She also said she spoke to a manager, but didn’t mention any name, She said apparently there is only one person who handles fraud, and that I would have to wait my turn in line for a call back. She also mentioned that their is no manager, or anyone over the fraud department. There is only one person, one number and one section for their fraud department, therefore could only retake my message and pass it on. Wow!! What are Conn’s CEO, CFO, COO doing about this? Just sitting collecting their checks for their job titles.
I had made a one time payment on my friends account and discovered later that they had kept my card on his account! I called to ask them to remove it and they refused. I tried to explain that I did not authorize repeated transactions and the still refused!
So I get the feeling that if that card had been stolen, they would be using it without authorization or consent.
I have had to report MY card stolen and receive a new one!!!
They stole my card and blatantly would not return it!
I had never shopped Conn’s myself because I didn’t like the name and I was right.
Con’s is exactly what they are
On 12/12/13 I bought a sound bar for a family member Christmas present at McAllen Store and obviously they open it after new year to install it and we found that the sub buffer power cable was cut in two inside a new close box, I went to the store asking for a replacement but the manager there is really rude said no because already pass 14 days as per policy and instructed me to send it to the service department, they send it and said someone will contact me witting a week, nobody did contacted me, I call the service department and they told me that the sub buffer was already at the store, I went to the store to pick it up and I ask the person at customer service desk if they fix it and he looked in the computer saying yes they fix it and check it and is working fine. I took it to my family member house and when we unpack it we found black electric tape holding together the two parts of the power wire. This is the most ridicules repair from a “professional technical service” having my family of risk of get and electric shock if the floor gets wet, I am pretty sure that my younger son can do a better job. I called the help desk and they send an email to the service Manager that supposes to call me witting 72 hours already passed 48 and no call. I ask for name and number of some District Manager but that is Top Secret. Too late to say it after spent more of 5,000.00 at Conn’s but is not a good place to buy. I need some good help here.
Theodore M. Wright, Chairman Executive Officer & President of Conns in Beaumont, Texas and address a letter to the Attorney General Office. Approximately 66 complaints against Conns poor business practices. This must stop in Texas! As a new customer I purchase a bedroom set in October, 2013 and Conns Collection started harassing ever first of the month for payments…never believes company is very hatful for money and with no understanding. Please do not purchase from this company because you will experience difficult, stupidy and dishonesty with consumers.
I have been a customer of Conns for about 7 years. I have never had a problem with them until just recently. I purchased bedroom furniture and it was supposed to be delivered on January 1 well I had to call them and ask what time they were going to be to my house. Well when I called they changed the date and then canced my delivery because something was not in stock but they had 7 of them in stock when I signed and everything. We’ll needless to say they never called me about this or anything and every time I try to call them they do not know anything and they say they will call back and they never do. This is the employee and the manager they lie and say one thing and it’s the complete opposite. Then they make me drive 40 mins to come back up there to sign for one thing that they didn’t have that was supposed to come with my shipment and give me crap cause my signature did not match my license. I will do my business elsewhere. I have spent to much money at Conns to be treated like this.
Also I have never ever been late on paying them. It took me an extra week or so to get some of the furniture now I’m waiting on some still.
Conns furniture ( SHOULD BE CONNING YOU INTO JUNK FURNITURE )
Read before going for this Garbage of a deal
Black Friday sale I went to Conns 9190 E Indian Bend Rd, Scottsdale, AZ , I thought it would be a way to get new stuff without really having that kinda cash on hand. REALLY wish I would of saved up for a year and purchased them and “owned” them. I bought LG washer, dryer and a computer. Over $5000 dollars later I have REGRETTED ever buying anything from them.
12/2/2013—- after using my computer for about 3 hours the touch pad was lifting off on the left side, so I thought
I would return it to the store thinking they could exchange straight up, but I was wrong , was told “ service “ have to call “service”. So ok I left it there, and they were not going to give me anything claiming I gave it to them to send to service. Glad I did, “ it sat there for 11 days before anything was done about it. The operations manager, “ claimed that it is a new store “ so that is an excuse to sit there and not have decency to say ya something got screwed up we are getting it resolved. But nothing stated, was given runarounds of “ waiting for computer to be sent out” “ heard nothing yet” “ still nothing call back 3-5 days.”
****Originally told 2/3 weeks of being fixed. Ok so 12/2/2013 - 2 weeks would be 12/16, 3 weeks would be 12/23. So ok understandable. Maybe Holidays will put few days on it understandable
*****SO my math is 12/2—-1/6 is 34 days PLUS going and still runaround. I will definitely read stuff more carefully before spending that amount of money on products. I would hate to see if my washer/dryer breaks. How long I would be without them. SO PLEASE people do NOT buy from them. It is a joke.
– inbetween this, called store off n on trying to find my purchase, which I had to make calls, no one has called from the Scottsdale store to update me. I also called corporate to complain about this Company, which I am regretting every minute I ever bought something. 1st call was to complain saying I have never got anything WORD on my 1000 dollar purchase. And they took my complaint and I was ok with that.
- I called on 1/6/2014 to corporate again after having the operations manager give me the runaround again saying awaiting corporate to give ok to exchange this. So after talking to the only decent person in this company on the phone I was told “ THEY JUST PUT IN CORPORATE EXCHANGE TODAY!!!!!, not as what I have been told, being put in for weeks. And to top it off I was hung up on today by her after calling to find out where my stuff is……… the most tackiest customer service. Mcdonalds atleast has “ customer service” if you can call that.
1/6/2014—— called multiple times today to find out something after 34 days of nothing, the operations manager has been the rudest person ever to deal with . not a customer service person I would call, was told multiple times by her, just waiting on ok to return computer after waiting that long to see about getting fixed. Was told a “ service guy “ was waiting for parts supposedly , and didn’t get anything back from him as what I was told………….. AND TODAY was told I should only “deal” with her and not talk to another person, just her…… and was hung up on after calling a few times trying to get an answer out of them.
**** The worst experience ever, the CEO I hope reads this because your stores have zero customer service and worry about money and warranties instead of HEARING customers with complains and concerns. I will never , never spend money here again, I will save up and appreciate buying something from a place who cares about people and not $$$.
I hope to GET THIS resolved soon…….. I just made a payment for something 34 days not being used. so I hope CONNS you can make something out of this because you made this a experience from hell
conns cust for 5years never late on payment last November they took my payment over the phone and credit someone else acct now almost two months later no solution talk to 20 diff people from cust service to manager also their so-call outside dept that no one is able to get in touch my problem is not solve yet but now they report me to credit bureau and now have 30 point drop on my credit I was looking to close on my new house but I guess thanks to Conns I won`t be buying I have never seen so many incompetent people. JUST SOLVE MY PROBLEM YOU HAVE MY MONEY TAKE CARE OF MY ISSUE
I WILL NEVER EVER BUY ANY THINGS FROM CONNS AGAIN
Mr. Theodore Wright this complaint is addressed to you. I have been dealing with the inability of YOUR employees at your Plano store to correct a problem for the weeks now. Your people delivery a sectional sofa to my house and in doing so it was damaged. Every section has ripped edges, with one section of the sofa not even having legs on it as they were not in the delivery. We have been dealing with numerous employees at the Plano location as well as the warehouse. We had the original sofa delivered about 3 weeks ago, only got a replacement earlier this week and the replacement was not even close to the sofa we purchased. This morning only a middle section of the sofa was attempted to be delivered only to note we needed all 3 sections. We refused delivery for the 2nd time. We have asked for a district manager–no one can give us a name or number. Delivery crews have been incredibly nice despite tearing up the first delivery. The delivery crew are the only people at your company that could tell us how to get in touch with upper management/corporate offices. This does not represent the customer service that I would tolerated by my employees. I am sure you personally can look at my account via my email address. Your attention would be greatly appreciated.
i try to call no one return my call i have a lawn mover for repair not fix yet over a year
pleas e calllme 281 898XXXXX
wragwiXXXXX@ao.com
Extremely angry and frustrated with Conns. No customer service what so ever. The couch I purchase was delivered with the back broken and they are refusing to replace it. Worst experience ever. I want everyone in Arizona to know that Conns products in their stores is not what you will receive at you door and they have the worst customer service ever!!!!
Purchase sofa from Plano store with excellent sales service. When furniture was delivered they must have drug it across cement. Advised them to load it back up and replace order. Delivery crew REFUSED to load couch back up. For one the material was damaged and secondly one section of the couch did not even have legs on it. Called immediately request solution to the problem. The sales person has been excellent in returning calls and attempting to resolve issue. HOWEVER, I have been told that a manager at the PLANO service warehouse is responsible for the arrangement to replace the product, that HIS movers damaged and failed to assemble correctly. I am not getting any response from the service manager after three days of calling. Four days till Christmas and I have a heap of trashed furniture setting in my living room. Conns got my cash but delivered trash, NOT THE QUALITY OF FURNITURE I PURCHASED.
One of most important policies of conn’S is our customers .
Unfortunately when only ourself (sales, managers of store)cares and follow up with customer and haven’t recived any back up from the service department it is frustrating trying to face our customers with no real solutions!
Im just very concerned about it.
We need honored every service call with respect, confident & loyalty to our customers.
Our customers needs and demand what we offered.
There so many ways we can make the service deparment works to get the customer trust back.
Sincerely Alan Alegria 28622.
I say we all do a class action law suit. You can contact me @ bradtraXXXX@rocketmail.com. I have an appointment with my attorney and I bet she will be willing to take on a class action lawsuit against Conns.
Conns needs to be shut down! Attorney General Greg Abbott a personal friend already filed a big lawsuit against them and you can bet your ass I will be calling him tomorrow along with my mom who just happens to be an attorney. They are gonna wish they never screwed with me. I have been dealing with conns since march 2013 to get my recliners fixed. I’ve made NUMEROUS phone calls and kept record of each call along with names. Conns finally got both my recliners back the Saturday before thanksgiving and I was told a check would be in the mail 7-10 days after they get the recliners. Been calling every since asking where is my check and I get the run around. I get an email. From conns on December 4th saying check has been prodded and It will be mailed out no later then December 11th. Here we are December 22 and no check. Called to check again on status and was told since I moved and updated my address it will take another 7-10 days! BullXXXXX. You have had your product back now I demand my money. They will be hearing from me I guarantee it.
Hey Jessica if you get a lawsuit on them maybe it can be a class action so we can all get paid back I am waiting a check too!!!!!
I’ll be filing a lawsuit too you can contact me
361/649-XXXXX
Jessica,
Please contact me. I am considering a lawsuit also.
Mary
Please fill me in, tried to refinance NOBODY KNOWS NOTHING, EVEN GOT THE GIRLS employee name Susie, employee #27678, keep me informed!!
Please contact me as I am interested in the lawsuit. I have never received such horrible customer service and awful product delivered to me. The couch is completely broken and Conns is refusing to replace it.
Please do a better job screening your employees. After reading the comments above, I find that I am not the only customer that has been lied to. What is this about???????. I called your service dept several times. When they discovered it was me, they just kept picking up the phone and hanging up. Your company has serious service needs. A company in headed for great trouble when they customer service is a nightmare. I have never did business with such a poor performing company. And to add to the situation, my complaint sill hasn’t been addressed, imagine that. I am not mentioning it because i have no confidence in your staff. No one really cares about your customer satisfaction. Well let’s see what happens when its time to pay the bill, I will have fun then. I am going to have a field day breaking my promises just has you have broken yours.. So let’s go!!!!
Just called to fill a complaint against the san antonio warehouse 4810 Eisenhower rd., the is mostly for the floor manager and the girls in dispatch names are alex, n eyvette how ever you spell her name these girls like to miss with men that are knowingly married they text sex request to them I have told them to stop but continues to do so. So if you have a husband thatworks their beware of sexual things going on cause Conn does not care until something or someone gets hurt…..
We have waited to see if anyone their has spoke to these girls in the office but We see no one has taken these seriously, so their has been people going up their beating this girl up and now they are following her to her home so they can deal with her since conns refuses to do anything. Alex has been paying others to steal stuff from the werehouse but I guess that is ok too. If u want free stuff call Alex or work up there.
Purchase furniture with warranty. Slats broke mattress bent went to store only to be told call service department. Called pending call from furniture repairs company it’s 4 days no one called can’t get any help. Replace slats myself but mattress is damage and don’t know what to do. Called 8 # been on phone for 1 hour still no help. Allen
Your store in davenport ia on Exit 292 just want to say that place is a pig sty and there is mouse running around there and the workers all in a bad mood and the hot food is cold in there and taste bad to and the soda are allway taste water down a d the showers are really dirty and I see one of the workers clean it with a dry towel with chemical on it to clean and there is a worker in there is being a lot lizard she ask me if we can have sex a d giving me her number and I said no and then she gave me attitude and not serve and I will never go to and pilot store and when I was up there a d I saw a big manger and try to talk to him his name was glen and he told me I need to talk to one of the girls up front by the cashier and I said no that was one of the problem I need to talk about and he said I can’t do anything for you sir because this isn’t my store .it just I had other diver heard all about it and they said they won’t go there to and there is a loves truck stop built right across the street and I won’t go there to and I can tell more about the store and I will be writings for hour or days this store should be shutdown or do a house clean in it and get rid of all of the employees and mangers in there’s and then I will see if me and all my truck driver will come back thank you mr Hernandez and I want to see something happen now not later ok
DO NOT BUY FROM CONN’s!!!!!!
We bought a smart TV and a recliner from them. Been trying for 2 months to get BOTH of then repaired. The TV repair guy has come out twice to install a part into the TV and its still not working. They were supposed to come out today to repair both and now they want to reschedule to come out in a week in a half. Husband works out of town a month at a time. When i called to give them MY NUMBER to call they still keep trying to call my husband. Then one time when i was leaving to pick my daughter up from school a creepy guy was here wanting to fix the recliner. Had no idea he was coming! I told my husband i didnt want that creep in my house while hes gone. So unorganized!!!!!!!!!!!
sent payment by mail 11-4-2013 for 67.27 and they have not received it yet and they call me every morning about it they act like i owe them a million dollars i have no controll over the united states mail it could be lost or any thing i do not know i am not trying to beat then out of any money if they can not give the mail a week or 10 days to get a payment thay are in bad trouble Thanks
Conn’s is one of the most unprofessional, time consuming business with the most ignorant workers imaginable working in the corporate office. Never before have I had to speak to 6 different people and say the same exact thing when transferred to the next person. I was even hung up on by one person. This business should be shut down because apparently they don’t know how to run it. We were supposed to receive our furniture on 11-8 and didn’t. On 11-9 I called to see what happened since nobody contacted us about anything. I found out that 1) somebody decided to change the delivery date and not inform us and 2) the shipping & delivery department didn’t even have an order in the system for what we bought. We had to reschedule our week of doctor’s appointments because of the delivery. Then not getting anything was a huge inconvenience. We have a sick person at the house and can’t afford to do things like that. When the sales person finally contacted me and decided to as he put “rectify” the situation he rudely cut me off and wouldn’t even let me say what I had to say. The customer service at the store and corporate level of this business is disgusting. It’s sad though because I know there are a few good people there. My advice for anyone dealing with Conn’s would be WALK AWAY! Do not buy from them. If you have and have had problems then I suggest reporting it to the BBB (Better Business Bureau) like I did so consumers are aware before they make a mistake.
I am being scammed and will not tolerate it. I will not tolerate it as I cannot afford to tolerate your scam! Conns sold me for cellular phones to do not work and the ones that do work the service is horrible! So I tried to take them back to the store where they pointed out on my paperwork no exchanges of refunds on phones it was later stamped on the contract that I signed it was not there when I signed it I will not pay for this merchandise and I will be standing out front of your store every day in Tulsa Oklahoma picketing letting everyone know what you did to me a single mother of five! I have also called my local news channel channel 2 news works for you hopefully I can let all of Tulsa Oklahoma no don’t buy at conns
I understabd what you are talking about. Such as the price guarantee. They have a so called list of the competitors they match, which I can not find any where! The price guarantee does NOT say only certain competitors it only says they do not honor club prices. They do not consider Office Depot as a competitor. That is stupid they are down the street from this store.
I have purchased over 10,000.00 worth of stuff from Conn’s and tried to get some resolution on my last purchase. Received half of the purchase but my daughter has lost 6 days of work waiting on deliveries that were either wrong over never showed up. No one seems to know what is going on and since the 19 th in have been getting the excuse of “let me check and I will call you back.” Never to be called. I have even left several messages with corporate and district. Nothing! My daughter has also lost over 100.00 in food because of the lies! 3000.00 on this one sale and I am getting screwed. I bet they wouldn’t be this in effective if i was late on a payment. I am so mad at this whole deal! Great customer service, NOT!
I purchased a samsung side by side and a large TV, the TV is fine and we enjoy it very much. the refridgerator has given us nothing but problems from day one. wasnt getting cold enough, had a tech come out and said that was normal, the the fridge was making noise and we called service to come out, he said he knew what the problem was and ordered a part, 3 weeks later another service guy comes out to install the part and said that was not the part needed, and would order the right part,, 3 more weeks pass and the first service guy returns to install the part and said that was not the correct part, but the one he origionally ordered was the correct one. said he would have to re order the correct part… are you kidding me ?? each tech has a different diagnosis and the fridge still isnt fixed… during all of this time , especially withing the first month, we called the store and wanted to return this fridge and get the other one we had looked at because this one is having issues,, they said it would cost us 2-300 dollars to return the item ?? really ?? even when i was wanting another item ?? and we would have to pay for pick up, storage , restocking and the delivery and set up on the new one …. !!!!!! what kind of customer service is this anyway ? my wife and i both have called complaining and no one cares, no one will do anything, and they say there is no one we can talk to to get this issue resolved..left many messages at corporate, no one ever returns any calls,, ever… I have bought and returned items from other stores ie.. home depot etc.. and sense i was buying another item / exchanging ,, they waived any fee’s and charges and picked up and delivered free… I cannot beleive that a company of this size can and has gotten away with such poor customer service practices… Oh yes and when I looked at my paperwork,, they did add insurance when i said not to… maybe a class action is in order here…. they shuld be shut down …
Barry
i purcahsed a lawnmower and i have a warranty. the warranty said they would replace the mower if it had to go to service 3 times in a time period i have taken the mower to them six times and they refuse to replace the mower. and i cannot speak to anyone that can be a help like a manager or district manager. the service repair called and left a msg. telling me to run the mower out of gas every time i use it to stop the problem…. REALLY!!!! This and all other reviews and comments are a warning to all!!! do not buy anything from this company unless you can afford to buy it again from a frys or best buy on your next pay-day
Conn’s is there to rip poor or credit challenged people off. They do not have a return policy and if you look at your contracts, you will see that you are paying for various insurance that you are probably not aware of .
Look at your contracts and go to the store to have them removed, Confront the salesman, he sold it to you, he needs to help you.
Conns Corporate Office Headquarters HQ
Conns Corporate Office Headquarters HQ
CONN’S, Inc. Conn’s HomePlus
3295 College Street
Beaumont, TX 77701 USA
Corporate Phone Number: 1-409-832-1696
Customer Service Number: 1-877-358-1252
talk to the owner.
I put in for a refinance over a month and a half ago with Conns, I have yet to receive doXXXXents.. I moved and they updated my new address, but every time I call they still have the old address on file.. They keep advising me my refinance docs were mailed and emailed. I even spoke with cooperate and they assured me it would be resolved….
I purchased $ 3000.00 furniture from Conn’s on June 27,2013. It was the worst mistake I ever made. I have been a loyal Conn’s customer since 2005, but that means nothing to them. All Conn’s cares about is getting the sale and upselling you insurance that is worth nothing. I notified Conn’s within two weeks that there were problems . I was assured it would be taken care of. It is now the end of September and Conn’s furniture repair supervisor told me its normal wear and tear for $3000.00 furniture to be defective and that the insurance I was assured covered everything covers nothing . She stated to me several times they have a no return policy . BE VERY CAREFUL YOU WILL BE STUCK WITH VERY EXPENSIVE JUNK!!! I WILL CONTINUE TO CONTACT THE BBB till this matter is resolved. I tell everyone I see don’t shop at Conn’s after the sale you mean nothing!!!
I Mr Robert Nelson is very displeased with Conn’s and how the Corporate office is not doing a good job of resolving matters concerning correction on overcharging warranties to their customers and faithful paying customers accounts not being g credited properly for their payments. If there is an accountable CEO, certainly he’s nowhere to get issues resolved for good paying customers. The help desk and other departments that I have been in contact with have not resolved any issues concerning my account. I have lost confidence in a company that I have been purchasing products with for years. I have paid faithfully and paid accounts out ahead of time except my revolving account which I have had a problem with since I paid out (2) in Feb. 2013 of this year. I over paid and they owed me a refund , they tried to apply to my revolving charge , I requested my money back , I had a problem with that, I had to go to corporate and write a letter in the which I got what was suppose to be refunded back to me, ever since then my account was messed up. I was paying 33.00 a month they wants me to pay 43.00 a month and I paid that since 2011, 2012 , and Feb 2013, then they got me with missing payments for Aug. 2013. Mr Wright I hope you read this and please investigate what is going on in corporate and contact me yourself, I would appreciate it as a valued customer . I haven’t just got with Conn’s as a customer , I’ve been with them since 1977, they even messed up my credit as to backed it up. You certainly need to be on top of things , whether they are aware of it or not I know my rights as a consumer, even the letter that was sent about our revolving charge stated no payments change when paid on time, so they want me pay different what my payment was? Well that’s a breach of contract on Conn’s part , I have the letter in my possession and my copies of warranty even on an 24,500 but that I do not have. Hope your lawyers investigate as well
Until then I will be waiting to hear from someone more responsible, I’d appreciate it.
Nine (9) years ago, I bought approximately $3,000 worth of merchandise from Conn’s. No problems.
However, on 7/13/13, I bought a washer and dryer from Conn’s. I was told if I paid off the balance before the end of thirty (30) months, I would owe $1,006.60. The washer and dryer (electric) were delivered on 7/14/13. I started smelling gas in the house, but was not sure where it was coming from that night. By 7/16/13, the gas smell was much stronger and flowing throughout the house. I called Atmos Energy, and they came out and told me that whoever installed the dryer had knocked the cap loose from the gas valve, and gas was spewing out. Atmos replaced the cap.
I called Conn’s and they said they would refund my $79.99 delivery fee.
I made my first payment towards the $1,006.60 on 8/9/13 in the amount of $156.60, leaving a balance of $850.00. When I called Conn’s to make sure the money was credited, I was told my balance was indeed $850.00 I made my next payment in the amount of $150.00 on 9/12/13. My balance SHOULD be $700.00, but when I called Conn’s, they said my balance is $780.26. They said since I was refunded by check in the amount of $79.99, I still owed them $80 on the contract. How do they figure that? The $80 was refunded to me, but it should not affect the balance on my account. Do the math: $850 less $150 equals $700.00!
I cannot make anyone in the Credit Department understand this, and I am piping mad! I will not be making any future purchases from Conn’s, if this is the way they treat their customers.
My wife and I had our first experience with Conn’s in Early July.
First Purchase (Disappointment)
We bought a Dishwasher. The next day it was delivered. But it took them 3 days to come install it. So for 3 days we had a dishwasher in our Kitchen floor.
Second Purchase (Great Service all around)
I gave them another chance. I bought a bed and everything went fine. Delivery was on schedule and everything went great.
Third Purchase (Furious about to return all my Conn’s stuff)
So on the 17 of July my wife and I purchase living room set. We purchased a Sleeper Sofa Love seat a recliner and Ottoman. It was the get a free TV special. We asked them to hold on the delivery until we called when or construction was done. So my wife called on Friday the 10th of Aug to set up delivery. The Sofa Sleeper is on back order. We said OK just deliver the rest. We got a delivery day for Monday Aug 12 between 6-9 pm. They come to deliver we get the TV and the ottoman. The chair had a leg fall off. The delivery men didn’t have the love seat and had no idea they were supposed to have one. My wife calls the store and they get with the warehouse. Our love seat was on a different truck. They were going to call my wife Tuesday Aug 13 to set up a delivery time. We never got a call!!! My wife calls the warehouse and gets the run around. I had to end up calling corporate they said they are going to send us a couch instead of a love seat for our hassle.
I was promised that my furniture was to be delivered on 8/21/13 by Kathryn in corporate. That date came and went, with no furniture delivered. My Wife contacted the Delivery manager Gerald, that also promised to have it delivered on 8/21 by he failed to put us on the schedule. I took the day off work and they never call to let me know if they were or were not coming out with my furniture. I proceeded to call corporate and got nowhere with them.
At this point my wife and I are extremely frustrated. We still have no furniture and have spent hours on the phone just getting push off to someone else or told to call the store manager. Also the only sort of compensation I keep getting told is “we will waive the delivery charge”. My wife and I have both worked in the customer service industry before. And have never seen such poor customer service in any company.
I purchased a hp all in one computer in January 2013, it went in the shop march and it is now July 25th and still no computer. why should I pay for something I don’t have, would you? the store mgr’s solution to this is to buy another computer and he has no one above him to help. we have called customer service trying to get someone at corporate and we have got the run around and she’ll games. we just made a payment and 20 min later customer service calls again for a pmt. CLUELESS, buy a vowel, wake up, read a note, or are a bunch of mindless idiots in customer service. nobody has a clue what’s going on with the computer or when it will be fixed or returned. at this point I don’t want the computer, I want conns to keep the computer and I will never do business with conns ever again. my advice to anyone thinking about doing business with conns is this, go to best buy because conns doesn’t care about the customer just the almighty dollar!!!!!!!!!!!! if someone in corporate reads this that has the ability to make a difference in rectifying this situation, call me
my father inlaw bought me refrigerator at conns with warranty.Ever since i got its been messing up from the rubber around the doors.They have came and fix it about five times and everytime it messes up it freezes thr air vent on the other side and the freezer side gets alot of ice on it.My warranty is soon to end and i have to get more warranty because of that problem .Even the conn workers say its a man. Defect.I have told them time after time can u replace my refrigerator and they just go around it.I thought refrigerators should last.All i am asking for is to replace my refrigerator for another that is not defective.
My wife and i purchased a washer and dryer on 06/11/2013. We had delivery schedulded for 06/16/2013 we were told we would get a call the day before to set a time. We never got the call. Called sunday was told 9-12pm for delivery nothing then i called and was told 3-6pm no delivery. The driver called at 6.30pm said he was on his way nothing. this is the kicker we got a call at 2am asking if they could deliver the washer and dryer 2am are tjey out of their minds calling a customer at 2am ? What kind of operation is this.
Hello I have been a customer for about three years now and I am very very unhappy with the company.
I have 2 computers in my name that I’ve purchased within two years brand spanking new and they crashed.
One of them they told me three times out of the year I can only send it in to be fixed fine but I expected it to
be fixed the first time I told them the problem and yet it wasn’t fixed so by third time fine. Then some other manager lady
told me if we can’t fix it then we will get you a new one but since they relocated I haven’t seen her.
Then I was talking to a few other guys about it and they acted like they didn’t care and went to talk about
something else I was very unhappy. I need at least one good running computer for business with a hard drive.
Why should I pay for two broke computers that’s not running at all.
I purchase a Dorado sofa in humble store tx for $1368.99 & 144.99 extend warranty on dec 2012 after 3 months the sofa was tearing off from the conners and one sitting side i was calling customer services during days they always said excuses about to call adiferents #s when them finally came , the guy said he can’t fixed the sofa that I have to call again customer services I did it but once again they was sending me to an others departments.. When today finally speak w/someone she told that she can’t do anything and their already had closed my peticion because the sofa can’t get fixed or exchange , I can’t believe what I heard , don’t y’all always said your goal is 100% customer satisfaction ,I think that’s not true. selling people poor quality furniture I’m very upset and believed me if I don’t recived any kind of comment phone call or e-mail I going to stop making payments for something that’s careless for Conn’s corp.
I Have been experienceing several issues with Conn Customer service department.
By Transferring from rep to rep my issues are still not resloved.
I recently purchased a Washer and Dyer. Since purchased I have has trouble with the washer. I made the purchase with the assumption I was going to recieve quality merchandise.
I am unhappy with the washer and I feel I may have purchase was a default. As, I have requested 2 service calls causing me to take unpaid leave at work twice. I will need to take off again once the part comes in. I am still having to go to a laundry at a laundry mat
and not to mention take basket of clothes up and down stairs. This is not what I signed up for.
What action can I take to get this resolved? Conns is NOT providing service in a timely manner and I am unhappy with my purchase.
if conns do not take care of customers the way they should with respect and not give us the run around when we need a pruduct fixed or replaced cause of a defected junk they sell ATT: sevices manger this to you fella I know you like to ignor what ever these customers need you never call you act like customers are NOBODYS just hide in your corner somewhere getting paid the highbucks coward..THIS FACT FELLA IM CALLING THE MEDIA ON CONNS TO GET YOU FIRED.. I GOT ANGRY CUSTMERS….
Broken Box spring. DVD player sent to service and they did nothing to it. I never even got a call I spent over $5000.00 at Conn’s for products and replacement plans. My box spring is damaged because they state I don’t have enough support for the mattress. When I purchased the mattress the sales person never stated how heavy the mattress was – the delivery drivers saw what type of bed frame I had and never mentioned the mattress would be too heavy and needed more support. Is that not their job?? I mean, how am I supposed to know that? Now my box spring is cracked and bowing and they are stating it is not replaceable even though I have the replacement plan and the sales person stated I would have no issues if something happened. I also have a DVD player that was just sent to service. The tech calls and tells me my DvD is ready but couldn’t tell me what they did to repair. I tried to bring all of the pieces in but they told me they wouldn’t need them. Even though I stated the speakers have no sound. When the tech calls today and I asked what they repaired he stuttered and said it was a loose wire. REALLY?? I am not stupid. When I get to the store on Gessner in Houston, the customer service rep looks up the information to find they didn’t do anything to it. So now I have to pick up a DVD player that doesn’t work – it shuts off on it’s own AND I get to bring my speakers in for service. When all of that could have been done at the same time. Sadly the only thing the tech kept repeating was give us a rating of 5. Why would I do that? I have merchandise that doesn’t work and is damaged and Conn’s doesn’t care. But if I stop paying they will be all over it. I feel bamboozled and screwed. Everyone was all in my face when selling me the merch but when it falls apart it’s all my fault. so why am I paying for service replacement plans when you wont honor them??? I purchased my products in November 10 2012. April 2013 I contacted the service dept about my Box spring. May 2013 I took my DVD player in for service. 61771951 is the model number for the box spring. BH9420PW is the model number for the LG 3D Blueray and surround sound. I don’t know why I am complaining, they aren’t going to do anything about it except lie and treat me like my money and their guarantee doesn’t matter just as long as I keep paying for products that are falling apart. I just want what I am paying for. Because if I stop paying and let and have them pick up the merch they could care less. They will just let it hit my credit. The manager at the Gessner location acted like he could care less. He handed me a return form and never once asked what he could do or if anything could be done. This place is a joke and I will make sure I inform any and everyone who will listen about this poor service and lack of guarantee.
I want Conn’s to honor their replacement plans that are costing me $765.00 and doing me no good. You know, the one’s the sales person made sure you were aware you needed?!?! I want to believe their intentions are to keep a valued customer who before all of this had every intent on purchasing more items from them. When did customer service die? Treat your clients the same way you did when you sold them the dream of promises you refuse to uphold.
I read up on these guys, which is something I should have done PRIOR to purchasing from them. I promise I wont get burned again. I see in 2009 the OAG got involved in your antics. Still shaking my head for not checking these guys out before purchasing… I am disappointed and heart broken. I was an innocent consumer who believed they were on the up and up. I see differently now.
I really dont think any of us with complaints will go any further then what we have gotten so far. Every time I have called to speek with a supervisor in their complaint department, I get told they are on another line and never get a return phone call. In which I am told this each time by the same person (Trey). What kind of odds are that ?
I agree NEVER AGAIN will i buy from conns apart from them being a bunch of incompetent idiots they keep messing up my credit!!! I make the payment and they cancel it, I schedule a payment and they dont take the money then they are calling like crazy complaining that i didnt make my payment WTF!? NEVER AGAIN!!
After purchasing a $3800 refrigerator and the delivery service didnt show up in the 3 hour time frame ( 2pm-5pm ) they gave us we called the store ( Mesquite Tx ) to find out what was going on. Only to get laughed at by the stores Supervisor ( Alonso ). In which we didnt think any was very appropiate. Apparently they need a course on how to speak to customers. I dont know about yall but using the term ” thats how I roll “, isnt how you speak to customers either. If one of my employees ever treated one of our customers like that they would be terminated on the spot ! They waisted enough time as to where we had no choice but to wait it out since it was Sunday and all other stores that we could go buy one at would be closed by the time we could get there. We needed the refrigerator that night since ours went out the previous day. They have nice products at great prices, but so far the custmers service is terrible to say the least ! Richard Couch
I purchased furniture in December, living room and dining room. I love everything I bought, however, I had one of my dining chairs break. (I had had it under 3 months) When I say break I mean the wood split and the chair fell to the floor with my 100lb, 13yr old in it. I called Conn’s and they were enthusiastic and said no problem we will send someone out to service it, and that I had a year warranty. The service man came out and was a little shocked that the chair had done this and ordered a replacement seat and legs. A few weeks later I got a call from Conn’s saying the manufacturer wasn’t going to cover my chair and since I didn’t buy their extended warranty, it wasn’t going to be replaced. Then the circles began between the manufacturer and Conn’s. Now I’m dizzy. One of them is responsible. Neither wants to acknowledge any wrong doing. All I want is my, then less than 3 month old chair fixed. How do I get in touch with someone is is really willing to listen and take responsibility. I do know one thing, if this doesn’t get resolved I will NEVER shop with Conn’s again.
I need to get a hold of someone in corporate management to report very bad customer service at your Round Rock, Texas store. We purchased 3 new laptops with the service plans from this store. Had troubles with the hard drive on one of the computers so we took it in on March 9, 2013. First Conn’s representative that assisted us on this day said we could expect our computer back in 7-10 business days. The paperwork he had me sign and gave me a copy of states the same exact timeframe (7-10 business days). This timeframe was acceptable to me as this computer is my son’s who is a first year college student and heavily relies on his computer to do his schoolwork on a daily basis. Called back after the 7-10 day timeframe and was informed by a different Conn’s employee that he didn’t know why we were told 7-10 business days and informed us that we should not expect our product back for at least 2-3 weeks and that there was nothing else he could do for us but tell us that. I was angry at being told a completely different timeframe (and being told so in such a rude, curt manner) as my son needed his computer but figured we were already halfway there so we waited. We received a call from a service technician on 3/21 who stated that he had to order a part directly from Sony but that as soon as he received the part, the computer should be available for pick up the very next day (he was actually nice to speak to). So again, we waited. We called the store on 3/30, which was now 21 days since we dropped off the product, and were informed by yet another employee that she didn’t know why we were told 2-3 weeks because if she would have helped us, she would have told us we would more than likely be waiting “AT LEAST 3 WEEKS OR LONGER IF PARTS HAD TO BE ORDERED WHICH COULD BE OVER A MONTH”. This was now the 3rd different timeframe version we have heard from all of your employees. The female employee that told us this was very rude and stated “ALL I CAN DO IS GIVE YOU THE NUMBER TO SERVICE AND YOU WILL HAVE TO CALL THEM”. I put all the items in capital letters where she was speaking to us because this is how she spoke to us over the phone- loud, and rude as can be with no concern for our situation. I then asked to speak to a manager because of her rude treatment, he listened to us tell our story as I explained the issue my son was having with not having his computer and desperately needing it for school. He said he would look into at least getting us a timeframe for when the computer might be back—well guess what HE NEVER RETURNED OUR CALL. This was Saturday 3/30 and today is now Thursday 4/4 and still no call. I explained to your staff that had i been told on day one (3/9) that it could be over a month to get the computer back, i never would have left it and just paid out of my pocket to get this fixed ASAP as my son has been having to shuttle back and forth to his college campus to borrow a computer from the library every day since this happened. He does not live on campus so this has become a very large burden for him and has caused me a great deal of stress. It seems very unfair that your staff is eager to jump on the phone and call us if the payment is even 1 day late (I know because I forgot to call in our payment about a month ago during the week my grandfather passed away and your staff was blowing up my phone on the way to his funeral services to obtain that payment) but when your customers need your help, no one will call back or assist in any way. This is no way to treat your customers. Need a response today.
Francisco Hernandez- Pflugerville, Texas
I am in bad need of visiting with either Theo Wright, Brian Taylor or Michael Poppe. I am having huge issues with your store in San Antonio and am looking to the executives for help. I know they would greatly appreciate information on how the company’s customer service is being delivered. Or not being delivered. Please send me information as to where I would send them a letter or e-mail to where they or their assistant would read. I do not want the customer service hotline. They have been of no help. As for the store management….forget it.
Sincerly, Jimmy Quintero 210-563-2658
I’m in the same boat. They lied and still can not get me contract correct.
I paid off my balance on January 28, 3013. Until today nobody has sent me a receipt from CONNS! I called maybe 20 times and nobobody knows about the money that was taken from my account on that day. I am sending a letter to Mr. Wright (CEO) I think somebody is making profits from customers. I am very concerned because It is affecting my credit score.
Judith M.