Colonial Penn Life Insurance Company, known simply as Colonial Penn, was founded in 1968 by AARP co-founder Leonard Davis. While on vacation in South America, Davis thought of funding a life insurance program for those over the age of 65.
Today, Colonial Penn is a subsidiary of the CNO Financial Group. Based out of Philadelphia, the company is best known for its spokesperson, game show host Alex Trebek, as well as for their claims that the company will never refuse insurance to anyone, regardless of health.
The company originally offered life insurance for AARP members over the age of 65 but now offers their products to those between the ages of 50 and 85.
In June 2019, the company introduced Living Insurance with an early payout option.
In April 2021, the company was hit with a class-action lawsuit stating that the company violated the “Do Not Call” list on a regular, persistent basis.
Company headquarters are located in Carmel, Indiana.
Pamela Johnson says
This company is a complete joke ! I have been waiting several months for a payout for my mothers death. Customer service is terrible I’ve been told a hundred times that my claim is being escalated and that a supervise will reach out and this has been since November and still to this day I have not spoken with a supervisor. I have asked them for the Corporate offices number and they can’t find it. This company is a joke definitely would not recommend.
Tammy Robinson says
Use the corporate office number in our listing
Suzanne Gresh says
CP is a disgusting company. They took my mother-in-law’s payments for decades and now refuse to pay out the claim almost 6 months after her death. Customer service is a joke. They ask for the same info over and over even though they have had it for months. They lie every time we call and say we will receive the money in 5-10 days. Why are they allowed to be in business?
Saleema S. says
Unfortunately I am going through the same problem which is frustrating. This company falsely advertises how quick the process is, but yet still no payment to date and no one knows what the hold up is. My claim has been escalated CRSS381976 and yet again called today and you need more time???? Today I am told wait until June 6th because you need more time. I don’t get it as you have all the documentation. No one should have to go through this. I do not recommend this company to anyone as your loved one will go through stress, pain, and anxiety to get the payment they’re entitled to. This company is a scam and needs to be held accountable for the excessive grief they bestow upon others. Disgrace!
Marion Hastings says
Unable to get any info, on hold & transferred over & over. This boarders on fraudulent practices!
brittany totten says
your commercials say this process is supposed to be easy! but in my experience that is a total and cruel lie..this company is false advertising at its best going after our elders….i have done everything they have asked for sent everything multiple times since they kept ” not receiving” the documents … 9months later my mothers aniversary of her passing is coming and i still havent been able to properly grieve becasue i have to call these people weekly to get an anwser only to receive the same run around then to get a letter telling me my dad and i abanadoned the funds …. how is that possible ive called a hundred and ten times told to call back next week only to be told the same thing over and over again..
.i have POA for both my parents i have sent in death certificate for my mom POA papers for both parents my info and other documents asked for by your claims dept including one specifically instructed for me to do ( ie: i ————– relinquish this policy “000000000 and 000000000” to my daughter ——————— “ssi” and had him sign me sign under him and notarized by a legal notary) i was instructed to do this by someone in the claims dept and insured this would allow the check to be rewritten in my name co Richard Totten which is the exact opposite for how it was written in the beginning (——–brittany——————
% ————-richard————–}…… they have caused so much extra stress and pain i never needed to experience for something that SHOULD have been simple like their falsely advertised commensals say
James C. Keen says
What is the matter with you people ? this is the 3 rd time I have left a comment and my problem, but guess what your company always looses my complaints. What the hell is going on ???????????
Bill Greenly says
I have to agree with every single negative comment on this site regarding Colonial Penn life insurance. Dealing with customer service agents from a different country is just the beginning. The sales pitch is total BS I actually called and spoke with a sales representative and after going over the premiums I asked specifically how long will it take for the beneficiary to receive the payment. I was told it would take 7-10 business days (total BS). After the representative said this I went off and said that my father has 3 policies with your company and the truth is that it takes over 25 days to “process” and then your representative says 7-10 days referring to the mail time. After I laid it out she disconnected the call. So the list of issues is:
1. Customer service is awful.
2. Your company uses deceptive practices to get policies.
3. Using call centers in different countries is not a good idea, especially when you pay them very little, but give them the easiest path to commit Identity theft.
I will never get a policy from this company and I will give similar reviews on every avenue I can. The current CEO is Tim Arnold.
Precious Martin says
I am reaching out to you directly as I have not been able to obtain a resolution to my ongoing issue.
On March 3,2021 my dad passed away. I am the beneficiary on his policy and have made sure his payments were paid each month and on time.
When my dad passed I informed colonial of his passing and they told me what I needed to send it . On April 3 I sent in the death certificate per the request of colonial penn and was told it would take 7 days for the claim to be processed. I called several times in the month of April and was told several different things. We then enter into May and my dads claim had not been paid out and it had been confirmed on several occasions colonial penn had what was needed to complete the claim . Finally in the month of May I spoke with a supervisor who expressed her condolences and also advised me that my dad claim had simply been looked over and not processed and she could not tell me why. She assured me that she would speak with the claims department to get it resolved.
I received a voicemail from the supervisor explaining the check had been mailed again this is in the month of May . Well the postal service lost the check and confirmed that it was lost in the mail thats a whole other issue in itself. The postal service advised me to call colonial to have that check voided and another resent . I contacted colonial on May 21st I believe and spoke with a representative who stated they check would be voided and reissued withing 3 business days . I followed up on June 28th spoke to another supervisor who again could not explain why the check had not been voided and reissued and assured me she would call as a follow after the memorial holiday on Tuesday June 1 just about 3 months after my dads passing. On June 1st I did not receive a call and around 4p.m decided to call and follow up. At that time I was told by another rep that the check still had not been voided and nothing had been reissued.
I am reaching out to you at this point for a number of reasons . One being I am very disappointed in all of the different information that has been given each representative had a different time frame and answer to my same question. My dad faithfully made sure his life insurance was paid at this point its not about the money but the principal. My husband is a life insurance agent and when he cannot get someone older approved we have referred several people to colonial penn to obtain life insurance since my dad was able to be insured with colonial penn
I am very disappointed in the level of service I have received and the turn around times for processing claims or responding to issues . This has been a very trying and emotional time for me as I have lost my mom and dad within 11 months of each other . When my mom passed we had her claim paid and check in hand within 6 days of providing documentation it has been 3 month with colonial penn and still no resolve I have filed a claim with the BBB and have attempted to locate an email for the ceo but have not been able to locate any contact information
I am asking if you could please step in and assist in the matter so that this is one affair of my fathers that I will no longer have to deal with
Kyona Morris says
I have experience the expect same things dealing with my father’s death. This has been a heart breaking experience dealing with the level of unprofessional customer service. My father passed away April 17th and I filed my claim May 10th, here it is almost the end of July and I still haven’t been able to resolve this matter.
I spoke with several different customer service reps and was given a different story every time. This company is a complete RIP OFF!!!!
Patricia DeAngelo says
This company colonial Penn is a joke my mom passed away in Jan I’m still waiting for what the owe I keep getting a run around can’t call the corporate office not a working number stay on hold forever and they just keep saying next week.. Well its now April there advertisement says they pay out quick.. Holds up families that Don’t have money my mom was on fixed income.. Shame on me CEO JAMESPRIUR sure he’s doing fine.. Thank you
Tammy Robinson says
Thanks for letting us know the site was out of date. We have updated the corporate office information
Pamela Harris-Brown says
I’m so with you. I’m absolutely discussed with Colonial Penn. I get a different answer every week and a process of another 20 days. Every week there’s another excuse and a different reason. Now it’s not being processed and the rep hung up on me. My dad died in February. I’m so hurt and discussed with them. I want insure my dog with them. I’m telling everyone I know not to insure through them. Word of mouth is the best network!
Patricia Patton says
This letter is written to James Prieur CEO, I am so disgusted by your constant commercial for Corporate Penn. It runs at least 5 or 6 times a program. I hear that question,what are the three Ps, what are the 3 Ps?
If I were to choose a life insurance it wouldn’t be Penn. GOD forbid if I should have a bill I can see right now I would be hounded relentlessly!
They are the worst company ever can’t get a claim paid since Jan 2021.. My mom passed there advertisement says quick payout my mom didn’t have much I’ve gotten nothing but a run around holding everything up my family doesn’t have money my mom was on fixed income she made sure she paid this if she didn’t she would have been cancelled.. Don’t purchase this
Doris McBride says
I’ve had a problem trying to get my account up to date for the last 3months. I keep getting notifications that my account is delinquent when it’s not. I couldn’t speak to anyone one that would help. I was often disrespected by the call center workers. At a time with the virus going on I was threatened with cancellation of my policy. I’ve been with this company for 10yrs and have paid my policy faithfully. The one worker that I speak of is named Michelle who was very disrespectful to me each time I called. She even disconnected me. I don’t understand how this company, colonial Penn could allow their employees to treat paying customer in such horrible manner. I cannot in good faith tell people anything but the truth about colonial Penn.
Signed up for Colonial Penn, paid, etc. I have had to call 4 times on hold forever, and everyone answering acts like they are being bothered.
Then I am told each time that my social security number cannot be fixed.
Well I don’t want some strangers ssn on my policy, not fair to them or me.
I WANT MY OWN INFORMATION ON MY POLICY!! Been a headache ins company and its only been 1 1/2 months. I DO NOT recommend!!!
C. Souweine says
I have had your nedigap policy for several years. It worked well…till this year. Your company didn’t publish new prices till AFTER the open enrollment period CLOSED. Then your prices went up dramatically.
Illegal? I’m checking
Illegal or legal it leaves a terrible impression of Colonial Penn and Bnkers Life
This once trusted company is the WORST. For decades I have an In-Hospital Plan and, in the past, have been able to speak to someone about my policy with ease. Now I am unable to reach anyone to assist with my questions. Tried to get corporate using phone number on the web page – NO LONGER A WORKING NUMBER! Keep getting referred to Life Insurance Department who say they are unable to assist me. They transfer me to who knows where and I am on hold – today’s attempt at calls, on hold – over two hours with no results. After telling a representative what I was calling about, she hung up on me! Great customer PR! I have spent several hours for the last three days without results. How do I get to speak to someone about my policy questions?
Cathy A Cisneros says
I am shocked at how rude and obnoxious your customer service reps have been. My mother passed away and I am trying to get her claim resolved. I am sure a large corporation like yours is only concerned about the $$$$. I would never recommend this company to anyone! It is a nightmare to even speak to anyone. I don’t know how you can continue to treat people so disrespectful at the worst time in their lives. SHAME ON YOU!
A message for the CEO
I just saw your whorish commercial.( The one in revelation the last chapter of the Bible THAT WHORE) who drinks the blood of the children of God.
And it’s not fair you using these tactics.
First thing from your commercials is the number $8000 . Come on now. Stop scaring his people, stop abusing them, stealing their money, their personal information including social security numbers and so forth, and stop your bullshit experiments.
You know what the number 8means right. It means END
If u dont take my warning serious, it will be your end
Barbara A. Meriedy says
I start this letter to let you know that I have no respect for a company as large as this one that your people put me thou so much when some on your staff mislead me a person who already have life insurance with you, and when call back to complain more lies, more lies and now I am asking you to do the right thing and return, the money back that was stolen from me by your customer service people, even after I told them I was on a fixed income. I told them I was going to call the Better Business Co. PS. it took a month an a half to get to the right person, couldn’t even get a supervisor to call be back that is sad that a big co like this steals money from the elderly this is not the last time you will hear from.
James B Padget says
I need a copy of my life insurance policy detailing my coverage and cash vaule, if any in order to comply with a request by Montana Medicaid application so my wife’s application long term nursing home care will be approved.
In order to find my policy I am submitting the following personal information.
James B Padget
Wyola MT 59089
Thank you and have a great day.