Coach was founded in New York City in 1941 as Gale Leather Products. The company originally produced small leather items like wallets and handbags.
In 1946, Miles Cahn and his wife joined the business. By 1950, Miles had taken over the business.
Miles hired Bonnie Cashin as lead designer in the early 1960s. Cashin added new features like coin purses and side pockets.
In the mid 1970s, the business name was changed to Coach Products, Inc.
Current CEO, Lewis Frankfort joined Coach in 1979 as the VP of business development.
In 1980, the business again changed names to Coach Leatherware Company.
In 1985, Cahn sold Coach to the Sara Lee Corporation.
In 2000, the company filed an IPO.
Today, Coach is a leading luxury leather goods company known mainly for women’s purses but also for luggage, briefcases, wallets and other accessories.
CoachCoach was founded in New York City in 1941 as Gale Leather Products. The company originally produced small leather items like wallets and handbags.
In 1946, Miles Cahn and his wife joined the business. By 1950, Miles had taken over the business.
Miles hired Bonnie Cashin as lead designer in the early 1960s. Cashin added new features like coin purses and side pockets.
History
In the mid 1970s, the business name was changed to Coach Products, Inc.
Current CEO, Lewis Frankfort joined Coach in 1979 as the VP of business development.
In 1980, the business again changed names to Coach Leatherware Company.
In 1985, Cahn sold Coach to the Sara Lee Corporation.
In 2000, the company filed an IPO.
Today, Coach is a leading luxury leather goods company known mainly for women’s purses but also for luggage, briefcases, wallets and other accessories.
I travel a lot for work and shop coach online very often but never experienced problems with the product that would require a return however I ordered in April under order#XUP06812860 and due to covid issues, death in the family requiring travel I never opened the coach items until now. The sneakers are too big so I called to get an exchanged and was told no. Are you serious customer satisfaction isn’t a priority of Coach and the unprofessionalism from COACH staff via text and over the phone was horrible. With this experience I will never shop at COACH again and will surely share my horrible experience with others by mouth and social media. The representation from COACH has declined drastically. I needed a size 10 in the sneakers as I didn’t know the sneaker run bigs therefore this was false advertisement and now I want to exchange for the smaller size I being told NO.
awful service Mexican employee female abusive as I exited the store in santa Barbara she asked the other employees: what did she want what did she ask. berating me as I left and didn’t buy anything, she is racist. she is a hiring manager and had to train new employees there shes unprofessional and needs to be fired
I have a vintage all leather two-tone Academy Pack. I have been using it for years. My question is can we buy a replacement zipper, from wear and tear the zipper material is coming apart. I would like to stay with Coach emblems. Do you or can we buy the replacement zipper for this pack? If so, where can we get them?
My employer is very generous and had the Coach cross over bag in our catalog of Holiday gifts to choose from this year. I’ve only had this bag since mid-January (2019) and over this past weekend (4/13/19), the zipper broke. I was really disappointed. Is someone able to help me with this?
The Five Burros of New York are the answer to the huge gap in the city’s tourism branding. Instantly recognizable and kid-friendly with huge family appeal, the Five Burros are the iconic mascots the city has been crying out for.
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The Five Burros of New York are the answer to the huge gap in the city’s tourism branding. Instantly recognizable and kid-friendly with huge family appeal, the Five Burros are the iconic mascots the city has been crying out for.
If you have any questions or would like to further discuss licensing opportunities, simply reply to this message.
I would like to talk to someone about possibly licensing some new travel items I have,there is none on market like them.I have a trademark and patent pending.
I am not a rich man but I do love coach,I purchased a belt and wallet over 6 years ago and I still have them.But my recent purchases are already coming apart.I have over 15 purses so I am very disappointed in you guys quality.
I purchased a purse from coach.com I have only used it four times had it for almost 2 years stored in my closet only to pull it out after it being stored for six months this time to have the handle cracked on it coming apart unglued this is worse than knock offs then to be told that I have to pay to have it repaired !!! I will be taking pictures of my purse posting it all over the Internet Pinterest Facebook posh Mark Twitter Instagram everything !!! Quality is a joke let’s remember people they’re made in China !!! That’s why you can go to a flea market and get a knock off that’s actually better quality and last longer and you pay a lot less money for it . Oh and try to call the corporate office and it just rings and rings and rings no customer service whatsoever
my goodness, i had a similar prob w the handles of what they call a travel purse. i will go into corp office if they dont answer.
i had a michael kors bag with worn out handles as well and that corp. sent me a gift card for more than the price of the bag.
thank you for writing, it encourages me to get this money.
I am the customer from KL,the purpose to write this e-mail is want to let you know about the staff’s quanlity at JPO outlet in Malaysia is very bad and disappointed.Recently,as a customer when I walk in to the coach ,the staffs were not greet to me so I feel very dissatisfied for their service may be that is because of my appearance look like more casual .However,finally a male staff who was wear spectacles mentioned me and come to serve me.During conversion with him,his speech some comment my appearance cause me to feel very very anger and embarrassed . I feel his speech already humiliate me. Consequently,I decided will not to visit the shop again.but I till need to let know you all know about you staff quanlity.i till hope you to improve your staff quanlities.
I have been shopping with coach for about 25 years I have purchased for me and my girls all so as gifts but I,m very disappoted in the last 2years I purchase 3 pairs of sun glassies and all of them have cracked by the arm. all ways in the same place VERY DISAPOINTING . Please I would appreciate a call my number is 773297-**** Thank you Arlene Spilotro
I’m glad I read the comment from Amy Brannon, no company should blow off a customer so rudely until they get this mad.
I don’t know if I will fair any better but anyway here it goes. I have a Coach leatherware bag, I can’t find out any information about it. The numbers inside are—no-645-6146. I would like to know as much as possible about this purse when made, price name, if you would please. I have spent over 2 hrs on the internet and can’t find anything. I would appreciate any information you have please.
I have very much enjoyed my coach bag but the tubular filling or core which reinforces the handles has cracked in several places on one of the handles – the other is perfectly fine. I have a bit of life left in the bag and was wondering if Coach would repair this – keeping the leather and putting in a new core? The handle unbuckles so could easily be sent in separately – or I have a Coach store two blocks from where I live on the Magnificent Mile on North Michigan Avenue in Chicago – if they would handle this adjustment for me. Please advise. Thanks. My phone is 312.787.****
I. am 40extremely disappointed in the service I received. I bought a bag and the handles kept breaking. Coach is known for fixing their products. I sent it back 4 times for the same issue and they sent it back to me telling me they can’t fix it. I paid a lot of money for a bag.i used less then a year. I expect a new bag that’s comparable Not 40% off. It’s not my fault you didn’t make it well.
Hi, On Saturday March 7th I was in Rochester Minnesota at the Mayo Clinic for treatment. My mother, daughter and my self decided to go to the Apache mall in Rochester and we stop by your coach store. We got in the store and we were asked if we needed help and I told her I was just looking, now she was nice. still undecided we kept looking and my daughter and myself were on the other side of the store looking and and talking to 1 of the other sales associate and she was nice two. I told her I would think about it and come back. (I was going to come back for the big black bag with the logo on it I think it was 6 something. ) But that didn’t happen. My mother informed me that while I was on the other side of the store one of the management told the other associate to watch us to make sure we didn’t steal anything now the associate is ask why their not doing anything. But while they are talking they don’t see my mother behind them. Now if this is what you’re telling your management to do in your stores is to watch minorities then you will lose a lot of business I will never go back to the store again.
Visited Coach Outlet in Jeffersonville, OH this afternoon and was followed throughout the store the.entire time I was there by Loss Prevention. He even went so far as to continue to follow me out of the store until I entered another store. I called and spoke with Andrew the manager on duty who did not apologize about my experience so I politely took my hard earned money to Michael Kors. All African American females aren’t theives. You decided to follow the one with a 4 month old child in her hand. Come on!!!!!
I have never been insulted as I was today while visiting the store located at Tanger in Myrtle beach SC(hwy 22 & us17). After picking up several purses and one sales person helping me with what the final price would be I decided to only get a small wallet that sold for 17.00. At the register I was asked who helped me and I responded with her name in which she nodes. Then another sales lady came over looked at my amount , reported this the the others and then Laughed!! It was fine while I was going to spend a couple of hundred dollars but they laughed when my final purchase came to under 20.00. I told the cashier to let her know that at Thanksgiving I bought 5 nice purses and gave them for Christmas gifts so I didn’t like their reaction to my purchase. So shame on you Tanger store at hwy 22. This is why I nomally pass your store and go 20 miles down the road to the other store. (Stopped because of bad weather today). I’m done!!
I recently visited the Coach Factory Store in Jersey Gardens in Elizabeth, New Jersey on Black Friday. I’ve been going there since you guys opened up a few years ago. I have NEVER had a better experience in ANY store than the one I had this year there. I went to the store first on my shopping trip and found a pocketbook and change purse I (of course) loved. Everyone there was so nice and polite and went out of their way to help me. Every single person, even in the chaos of the Black Friday rush! Long story short, I paid and went on my way.
8 hours later I was on my way back to Brooklyn, NY. After unpacking my car I realized my coach bag was gone! I was so devastated and my husband felt so bad since it was intended to be a birthday present. Taking a shot in the dark I called the last store we were in, Modell’s, and sure enough they informed me I had left it there. They suggested I call up the Coach store and maybe they would be able to hang on to it for me or mail it to me. So, I called them up and the manager, Michelle B., answered the phone. I informed her of my disaster and after hearing I was all the way in Brooklyn she immediately offered to send someone down to Modell’s to retrieve my bag. I asked her if she would be able hold on to it until I was able to get back to Jersey within the next month and she said she could but asked if I’d rather her mail it to me. I gave her my information and she overnighted it to me on Monday and I got it Tuesday afternoon.
She was so kind and thoughtful and empathetic and went so much out of her way to help me even though I spent only $150.00. I have always been a loyal customer to Coach in general but now I am loyal to that outlet and will forever be grateful for her generosity and assistance.
Please, please, please acknowledge her excellent service in some way because I don’t think my thanks was even close to what she and her staff deserve!
Thanks!!!!
I can not express my dissatisfaction and disgust for Coach factory on line. I made a online purchase 10/1/14 I never received my order to this day. Coach more less accused me of lying ACCORDING to Coach UPS supposedly left at my door. Coach did absolutely nothing to research the problem all they did checked the UPS website and that was the end of any investigation . I demanded that Coach open an investigation with UPS as when I called UPS I was told that the investigation must be opened by the shipper and that was Coach, OMG they acted like it was torture to do this for me, the lack of concern and the in your face insults that these employees imposed on me was so unbelievable .. UPS could not verify what address my package was delivered ,1st they said the shipping address then they said the billing address. They had a different answer each day, yet COACH thought nothing was wrong with this . Leads me to start thinking maybe this is a scam between an employee of Coach and an employee of UPS I don’t know but all I do know is I never received my package.
I contacted the BBB and Coach acted like they were holler than thou Coach sent me a replacement package and states no returns no exchanges so what did I receive this weekend but the replacement box with a worn pair of shoes not wrapped not in any plastic slip cover and my 700 dollar purse was also worn no wrapping at all nothing and its dirty and smells. This is what Coach mailed to me. I have placed a stop on my credit card and I am so upset with them I will never purchase anything ever again from Coach.
Keep this up and very soon we will see your items in the 99 cents stores.
This is what Coach represents? You should be ashamed and embarrassed of your customer service and your company. SHAME ON YOU COACH. you are truly a dirt bag company.
My mother ordered my birthday present from your Key West, Florida store on Nov.13 to be shipped to Wisconsin for my Nov. 20 birthday. It is now Nov. 27,2014 and the package is nowhere to be found. I could have gotten better and faster service at Goodwill. Thanks Coach for RUINING MY BIRTHDAY!
I have been trying to contact corporate for 3 days! I am completely upset of the behavior of customer service employees!! I went on the website to purchase two pair of shoes and a pocketbook. I went to go check out and my item did not come up on sale clearly the website states 50 percent off everything then an additional 30 percent off clearance I told customer service the item was not coming up correct in my basket then proceeded to tell me that the marketing is incorrect and some islands are excluded from the 50% which is not correct when the website states 50 percent off everything then the phone hung up I had to call back and you hung up on me again I had to get the customer service manager she told me the reason why they were hanging out with because they are so busy accepting orders because of the website and maybe I misread the sale or corporate put the sale on and it was incorrect and I could not get the shoes at the correct sale price I must buy them at whatever price is stated. id proceeded to ask that manager to speak to someone else she told me if I wanted to go any further than I need to contact corporate by email then wait for them to call me back with a response to see what they would like to do since they put the incorrect price online I’m still waiting 3 days later for someone to give me a call back so that I may purchase my 2 pair of shoes and my pocket book on the 50 percent off and 30 percent off sale this is completely absurd!
Coach was a favorite of mine, until they decided to only allow certain people to purchase from Coach Factory, to me it doesn’t seem right that they are allowed to only let certain people purchase off the Factory website. You don’t have to pay to join. They told me it is for random selected people. What if the retail stores did that to people on Black Friday? I think there would be law suits if that was to happen. Online store is no different than a retail store they should abide by the same rules. I am disappointed in Coach and will no longer purchase from them as they don’t value me as a customer.
Linda All you have to do is go to coachoutlet.com enter your email and wait to get an invite there not restricting anyone they have special 24 hour events for amazing prices and the fact that they don’t judge by highest paying customer is great you just have to wait to get an email in the mean time tell your friends to sign up if they get selected they can choose to invite friends as well good luck
I had the worst experience with Coach customer Service 1-888-262-6224. I placed an order on 11/15/14 for some coach shoes but Rep Rickie(lady) ordered the wrong color. She stated she would forward the correct color and sent pre-paid ups slip via e-mail. Called 1-888-262-6224 11/08/14 spoke with Deon @ 6:32 still had not received correct color shoes Slate. Deon stated sorry for inconvenience keep the ginger and we will also send Slate. Received rude call from Jay(lady) on 11/17/14 and I hung up @ 7:37. She all but accused me of keeping the incorrect color and that I made up the rep Deon. Explained to her if calls are recorded go back to 11/08/14 and review my conversation with Deon. Not arguing over no shoes will send back and don’t even want correct color because of the horrible experience with 1-888-262-6224. Want ever use this number to order anything else ever again. The ladies that work at Pearland, Texas location know how to handle issues and may need to give a few tips to 1-888-262-6224 customer service line. They know I would never just keep merchandise. My husband purchase too many coach items for this treatment. Thank God for Pearland, Texas.
I am a loyal Coach fan! I have always had great service and great products from Coach. I read some of the awful reviews written about Coach and have been truly dismayed by some of the horror stories. Customers must remember that we can’t ALWAYS get great service everywhere, all of the time. Coach store employees must remember “you can catch more flies with honey”. So see, it’s a two-way street to being a satisfied customer. I have found a product I truly like and I have a fun time shopping when it’s time to buy another item. Take that attitude with you when you shop and if an employee is rude ask for the MANAGER right then! If the manager does not satisfy you, make a complaint to the home office. There’s always more than one way to skin a cat!!! 🙂
Executive management,
Please be advised you have a safety issue with a pair
of shoes Coach manufactured!
It is very important that someone from your Corporate
Office get in touch with me.
Your prompt attention is needed.
Waiting your reply.
Linda Reichardt
Houston, Texas
I have had the most horrific experince with your customer service! I can’t believe that they call these ladies customer service. They don’t care bout anyone but themselves. I wll be mailing letters to the ceo,cfo and coo and hopefully they care enought to fix my situation. I bought a cosmetic bag it was horrid looking so i called july 25th was treated horribley and then they finally gave me a packing slip. for the trouble i was hoping they would discount 28% off of a new cosmetic bag i wanted to make the exchange even. they refused. it was like they where crushed to even help me out. so i chatted with another lady online and she adivse that i could do the exchange and she adivsed me that i could all i had to do was to print out what i wanted mark the color i wanted and send it with the return. so here we are again i got a refund which is great. but i wanted to have an exchange. and again customer service is anything but nice and caring about the customer. so i am left to this. if something doesnt change i will no longer be a coach lady. i will be selling all my coach and make sure that everyone knows just what a horrible company this really is and how little they care about there customers. the said thing is all this drama is over $19. now it is a matter of $68 for the new cosmetic bag. i am hoping the cfo, ceo or coo can do something to restore my faith in their company. i will be mailing 3 letters one to each of them. hopefully i will not be dismissed.
Carrie V, I have only one thing to say to you “GET OVER IT” – it sounds like you just want to complain about anything. There is not a company in this world that has perfect employees around the clock… he/she could of had a bad day! You received your refund! Quit your winning for cying out loud! Typical woman! 😉
To whom it may concern,
I own many coach purse because I love the quality and the style. I really don’t like to buy from any other company that makes purses . I have never had a problem with any of my purses, except with the one my husband bought me for Christmas a couple of years ago. The problem is between the zipper and the body of the purse. There is a hole about an inch long. I was hoping I could send it back to you and you could try and fix it.
Thank you for taking the time to read this and to respond to my request.
Charlene Ducote
I know this was august but coach has a warranty on all there bags stitching binding hardware if it is the zipper you have to take it to a store for a manager to have a look they determine if it’s normal ware and tear or a defect take it in the sooner the better if it is a defect they will send it out the repair is free shipping is $20 depending on location good luck
I have been shopping with coach since 1988 I have purchased over 40 shoes and sneakers and over 20 hand bags in the pass 24 years so I no a little something about the product so here lately the craft man ship is not good and I am very disappointed with the company I would like for you to take a look at what I have been experiencing, if you send a link I can send you the pictures of them
Donyal again there bags are under warranty for life time of the bag now this doesn’t mean life TIME It means life of the the bag lol which is typically 2 years for fabric about a good 5 or even longer when you get a leather I love leather I know that sounds funny but depending on how much you use your bag depends on how long the warranty is valid if you use and abuse your bag 1-2y if you use it here and there there’s no telling you have to take it into the store for it to be looked at by a manager good luck
Today my husband and I visited your store at Memorial City Mall in Houston Tx, This is the 1st time we had been there. A sales associate walks up says hello and proceeds to tell my husband that this is his day. I asked to see the briefcases as one of mine has come up missing….her reply was “Sir do you carry a tablet in your briefcase?”. I proceeded to tell her it was for me…..She looks at me and says “OH” I explain that we were just looking to see if we could price a comparable one for insurance purposes…She then asks my husband does he keep a lot of papers in it….I felt she was rude by not acknowledging me since I was the person speaking to her…We just walked out and will not be back
I want Coach to be aware of an excellent employee, Heather, at the Old Orchard store in Skokie, IL.
I went into the Old Orchard store in early March to purchase a gift, and was the only person in the store. Two sales persons glanced my way and continued to talk with each other as I walked towards the back of the store. It definitely was not a store related conversation. Heather, who was not a part of the conversation approached me with a smile and asked if she could assist me. She patiently showed me several purses, and I chose one of the less expensive ones. She treated the purchase as if I was buying one of the most expensive items in the store. Great cross selling as well because I also purchased the cleaner and conditioner. When she suggested that I might want to purchase a purse for myself since they were on sale (also great cross selling), I told her my daughter was getting married soon, so I was not spending on myself. We talked about weddings as she processed my purchase. She also packaged the gift with great care.
A week or so later, I was very surprised the receive a handwritten card from Heather saying that she had enjoyed meeting me, hoped my friend enjoyed the gift, and wishing my daughter well. I was incredibly impressed with her customer service skills and her thoughtfulness. She truly represents Coach well, and you can be sure that when I make my next Coach purchase, it will be from Heather. I think Coach would do well to keep Heather in mind for a managerial position.
I was recently to the Wisconsin Dells location and purchased two purses for myself and one matching wallet. I also purchased a purse and matching wallet for my daughter. Days later I received a mailing of an exclusive discount tiered depending on the size of the purchase. Because we had not yet used any of the items, we returned to the same store and repurchashed the items. When i returned to the mall to return my original purchase. I explained to the manager I had just bought them less than a week earlier, received the mailing and repurchased the items and was now returning my original purchase. I love purses and buy them frequently.I could not believe how rude the manager was. As she was inspecting the bags she asked me three times if I had the exact credit card the purchase was made on. I told her I did and presented it. She was very rude. I have never made a return at this store. The rude attitude of the manager was unappreciated and unnecessary.
I’ve always been a loyal and happy customer of coach up until the most recent experience with the customer service as well as the returns department. I purchased a wristlet online via PayPal and was unaware that when I used PayPal I could not return the purchase in-store and get a full refund. As directed by the store manager I had to send it back to the Coach and Returns Department for evaluation. A few weeks have gone by and was surprised that the wristlet was returned to me by a latter from Dale Brown stating that the item has been used therefore I was unable to get a return for my purchase, which again was a gift. I’m stunned that the agents in both Customer Service and Towson Mall Store’s did not do anything to alleviate my anger with the fact that this gift was clearly opened once and given back to me, waiting on my dresser until I had time to make my way to the mall for the return. I want a refund in the original purchase and clearly my only option was to sent it back and wait for it to possibly get returned again for the same reason. I’m now left with the wristlet and loss of money for my transaction.
Coach has lost a loyal customer in my eyes. I am disappointed and will definitely not purchase at coach after this date.
My son and his wife brought me a coach last February I haven’t used it much because I stay in a lot, well my strap started fraying so we took it back to be sent out for repairs. We were told that Coach no longer does that to cut the frayed parts off. That is ridiculous . I have a total of 8 coach purses, I have given them as gifts also because of the quality and the repair policy. I really felt put off and that I was being liedo to. I really need my purse repaired or replaced. I truly hope your customer service gets better. I am expecting to receive a positive response to my message. Thanking yo in advance for your care and concern in this matter.
Joann
That’s not true take it to a different store managers do matter some are great and some are awful
I have purchased some handbags from coachfactoryoutlet.com and thought that I had a good bargain. I strongly believe that they are counterfeits goods because of the poor quality. I thought I was purchasing those handbags from America instead of China.
It would be greatly appreciated if you can confirm that you have a distributing company in Beijing, China named ” Fashion Coast E-Shop Beijing” or NOT? I need a letter of confirmation that you did NOT have that distributing company in order to freeze the payment from my Credit Card company.
Thanks for your help!
Yours Sincerely,
Mrs Y. Ball
Hey hi I need your little help. My company is 100 million dollar company in India and we are into diversified businesses. I am actually looking for a person in Coach headquarters who can guide our company in associating with the brand in setting up stores in India. We are looking for a master franchisee model and also looking for a offshore business. I came across your profile. So if you can provide some information it could of great help.
YES SIR, ON DECEMBER 28TH 2013 I ANGELA SOUTH WAS SHOPPING AT KATY MILLS MALL IN KATY TEXAS. SOMEONE STOLEN MY NEW COACH PURSE THE I JUST PAID FOR. WHY YOUR COMPANY DONT RED FLAG MY RECEIPT SO THE SUSPECT CAN’T GET STORE CREDIT. THE COACH STORE DIDNT DO ANYTHING TO HELP ME FEEL COMFORTABLE FOR WANTING TO RETURN BACK.
Seriously Angela they can’t red flag receipts if it was that easy it would be done the truth is you should’ve held on to your bags it’s a shame there are people who steal but your a big girl hold onto your stuff especially when your spending that kind of money on it you wouldn’t leave diamonds on a chair unattended or your wallet open on the floor
I am in the middle of an unbelievable predicament. I sent my hadbag for repair on 9/22/13 through the Marlton, NJ store in the Promenade. I just received the wrong handbag in the mail with a letter to a woman in Arizona. After unsuccessful phone calls, I received a free mailing label through my e-mail. Then, after more complaints, and no word on my handbag, I received my original repair fee and a $50 gift card. There is still no verification on where my handbag is. I do not see fit to return the bag I have until I get mine back. I will gladly take it to the Promenade store if mine would be there in exchange. I don’t understand the idiocy involved in this situation, nor the lack of courtesy demonstrated in these phone conversations. Please respond.
To the Coach main office. Dec.6,2013
To whom it may concern;
This is to inform you that you have a very poor service in your customer.I have my bag sent to Old Orchard store Skokie IL.for zipper repair last August 23,2013.I paid 20$ for mailings.they told me 6-8 weeks before they gonna send back to me.Until last week of november I started to call the store to follow up my bag,but unfortunately they could not find an answer on which where my bag is.It’s crazy right?I assumed that when I gave my bag to a coach store its more safer.It was so frustrating.the store manager name NICOLE was supposed to be responsible for everything in the store keeps on answering I dont know.What the hell is this about?Can anybody in your office can help me with this? I started to hate your personnel & promised not to purchase with your product again f this will not be solve or not taken any action.And now i just noticed that thers a lot of customers complauning also almost the same case with me…Is this how you treated your customers? Pls email or contact me fon # 773 543 XXXXX…hazelfXXXXXXXXX@ yahoo.com
I bought a coach purse. but I can’t find info on it. the number on it is job-7411. I would like when it was made
Sandra
If it says job-7411 it’s fake almost all bags except some cosmetic cases and small cross body bags have a story patch with either just numbers embossed or the letter f followed by numbers hope this helps
I have been a consumer of Coach Factory Online for a few years now, and often receive email event invites as a “Preferred customer.” On Thursday, 11/07/13, I received another invite. I placed items in my “shopping cart,” and proceeded to call customer service to place my order as I normally do. To my surprise… I was told that my items cannot be placed for purchase, and that I received the invite “in error,” as I have reached the “limit of items allowed for purchase with Coach!” Are you kidding me? I was then transferred to Customer Service rep, who stated this may be an error, and she would forward my inquiry to Corp Office, and someone would get back to me. I called again yesterday, 11/12/13 to inquire, however the Guy who took my call placed me on hold for over 20 minutes, then I received an automated message that your offices were now closed! To my frustration, to get answers… I called again today, and was told the same thing… “Coach cannot place anymore orders for me and the invites I’m receiving are in error.” I’m not satisfied with the lack of explanation and so called “policy!” Where on your website does it state that there is a limit of items purchased during any or all events?? I want an explanation in writing, not verbally, as every rep I speak with, state that they don’t see on my account that I have called previously. Is this the way Coach treats their supposedly “Preferred customers?!!” If I do not get an email response with a formal explanation and policy, I will escalate my complain with Consumer affairs and the Better Business Bureau!
Yvonne how many bags have you purchased be honest with your self if your a reseller be happy you’ve gotten this far everyone has a limit not just you no one else has this problem because there probably not buying excessively which no one should be I mean there’s only how many holidays and how many relatives you could possibly be buying for
I am inquiring if at all possible, for me to purchase a Coach Gift Box for a Coach Key Chain I bought? Unfortunately, I did not purchase from Coach, although, I plan to soon. the Key chain is for my daughter-in-law who will love it, but need a very nice Coach box to put it in. Is this at all possible? I would really appreciate it. Thank you in advance.
On July 20,2013, i took my coach purse into the store at the water tower place to have it sent off for some repairs. I waited 10 weeks before calling to check on the status of my order . Upon calling I was told, unfortunately that my item had been receive and signed for and they where unable to locate it. I was very disappointed because there was no action taken and no one except Arie Bennett was very apologetic. However in the absence of Ms. Bennett I spoke with Arthur Armstrong who informed me that someone would send me a store credit in the mail on October 8,2013 it would take approximately 10 days for me to receive it and it still hasn’t come. I think this really ridiculous and I prefer not to speak to another customer service representative and talk to someone in the corporate office and sending a store credit is not the answer. I prefer not to shop in your establishments ever again, because as a big name corporation you do not stand behind your merchandise. If someone would like to reach me, my telephone number is 312343XXXXX.
Apurse was purchased for my birthday at your Knoxville store. I carried it for 1 week and it continued to open up . Also the leather creased in the middle of the purse. The pursue cost $450 plus the billfold $250. All I wanted was to trade it for a safer purse which cost $200 more. The manager stated she had to “partner” up with another manager but thought nothing could be done. I have been a loyal customer of coach for 20 years , and never had any problems until now. I am a professional (physician) certainly will advertise Coach if something isn’t done in regards to this purse. The manager in the Knoxville store acted quite aloof and didn’t care whether I was satisfied or not. I serve the public and the patient is always right. I am not a hard customer to please but this is rediculous .
Kamilia Kozlowski M. D.
Hi,
I would just like to comment that in my experience, I think your company has very poor customer service. I emailed back and forth several times with several different representatives about getting one oft coach purses repaired. None of the representatives answered my questions, and further more, I was told to call the customore service because the agent didn’t want to speak with me any more. I was very disappointed with coaches customer survive. Also, not to mention that my purse broke within 1 month of purchasing it.
To whom it may concern
I have tried to get an order I place with Coach process. I place the order on July 17th and still haven’t received the order. I wasn’t given a gift card, I first tried to place an order on a bag I wanted when I got to the checkout your site, it said to many people had that bag in their carts. I don’t understand why that prevented me from purchasing the bag I really wanted. The second time I tried to purchase I went through customer service that person took my order and my gift card number, so I thought the order was placed and on the way to my house. Well two weeks pass and still no order, so I call customer service again the person said the order was just sitting there she didn’t know why it wasn’t placed. I told her I changed my mind about that order and wanted to order a different bag she told me I couldn’t change to order which I didn’t understand because the first order hadn’t been shipped. Well two weeks later and I still haven’t received anything. I don’t know what kind of company your running, but I’m ready to report it to the BBB. I should have canceled and ask for the refund on the gift card even though the gift card was only $50 I was putting more money to the card to get a nice bag. I have purchase Coach bags in the past from stores, but never online and your online service sucks. Please return the money to my gift card and cancel the order I don’t want the order, I will try one of the stores. The gift card #6083 7553 1600 XXXXX, access pin number is 8445XXXXX.
Thanks
Vanessa McKinney
Information Resource Center
Office of Communications and Outreach
U.S Department of Education
202-453-XXXXX
Hello Sir/Madam,
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Leather Deal
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Tel : +92-523-556151 / 557856
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CEO: Lew Frankfort
CFO: Jane Nielsen
COO: Jerry Stritzke June 11, 2013
(212) 594-1682
In the past I have bought several coach bags wallets and shoes without a problem. I the last 4 years I purchased a poppy bag (white, black green and pink) the colors ran for no apparent reason after 6 months. I took it to your store in the Falls Miami FL. After blaming and harassing me they sent it to repair. After a couple of months of repair blaming and ignoring me they gave me a credit for bag. I purchased a 450 dollar poppy sequin drawsting bag. Beautiful piece of junk. The metal on bag is tarnishing. I bypassed your store full of rude associates and PAID FEDEX myself (802701324430). They cannot tell me if they have the bag or not and what is being done about situation. I have left messages for two different managers with no response. I called your executive offices to see if you gave a crap about your customers more than your Florida offices(Phone Number: (212) 594-1850). Apparently You don’t either your person answering the phone transferred me to an automated number. The one I was calling to complain about. She has the attention span of a nat. I call again she argues with me and says “CALL BACK IN 10 MINUTES I AM NOT THE RECEPTIONIST” . You should fire your HR department they hiring criteria is atrocious. I am extremely dissatisfied as much as you charge for your merchandise you should have a more class than you have shown me.
Amy Brannon
305-238-2466
I will be mailing also and will require a response to make sure this was read by your executive office.