Cincinnati Bell was originally founded in 1873 as the City and Suburban Telegraph Company, since the invention of the telephone was still 3 years away. The name was changed in 1903 to Cincinnati and Suburban Bell Telephone Company. Today, the company offers telephone service, high speed internet, and energy service to retail customers in Ohio, Indiana, and Kentucky.
The company has more than 3,000 employees and annual revenue in 2011 of $18.6 million. Cincinnati Bell did offer wireless phone service to cell phone customers, however, in April of 2014, the company sold its wireless service to Verizon Communications.
Through a partnership with Veridian Energy, Cincinnati Bell became the first telephone provider retail energy service to its customers. The company states that their energy is entirely wind-generated from local sources.
Cincinnati Bell is publicly traded on the New York Stock Exchange under the ticker symbol: CBB
Cincinnati BellCincinnati Bell was originally founded in 1873 as the City and Suburban Telegraph Company, since the invention of the telephone was still 3 years away. The name was changed in 1903 to Cincinnati and Suburban Bell Telephone Company. Today, the company offers telephone service, high speed internet, and energy service to retail customers in Ohio, Indiana, and Kentucky.
The company has more than 3,000 employees and annual revenue in 2011 of $18.6 million. Cincinnati Bell did offer wireless phone service to cell phone customers, however, in April of 2014, the company sold its wireless service to Verizon Communications.
Through a partnership with Veridian Energy, Cincinnati Bell became the first telephone provider retail energy service to its customers. The company states that their energy is entirely wind-generated from local sources.
History
Cincinnati Bell is publicly traded on the New York Stock Exchange under the ticker symbol: CBB
We have been loyal customers of Cincinnati Bell for over 5 years. We subscribed to 100mbps internet until 11/18 when we decided to increase to 500mbps. I decided to run a speed test for the first time yesterday at the advice of a co-worker and was appalled to find my Wi-Fi speeds were a mere 14mbps.
I instantly contacted Cincinnati Bell with the hopes they could fix the issue and of course offer something in the form of a refund for services that were not rendered. After speaking to 3 agents, being sent a new signal/rebooting, and sent to the 2nd tier support team/engineers, I am now receiving 94mbps on a hardline connection. This is a far cry from the 80% they guaranteed me over the phone. At this point I am obviously perturbed as no one has even offered a refund of any type. So I take to Twitter and voice my displeasure, of course now that the matter is available for the public to see they want to save face. Their offer for 6 months of not getting 500mbps and over a year of not even getting the 100mbps, $106.
Now a naïve individual would say hey that seems like an ok gesture. But let’s dig into it. I am currently paying $53/month for 500mbps. A new user will pay $44.99/month for that same service for 12 months. Any guess what the difference in my pricing and a new user is? Roughly $106. So they basically are trying to shut me up by retroactively charging me as a new customer. They are out no money.
After the engineers could not fix the problem today, I contacted them again. The new solution, they will be so generous as to offer me 750mbps for what I am paying now. Care to guess what new customers pay for 750? The $53/month I now pay for 500mbps, and they are locked into that for 24 months. And if you cannot deliver on 500mbps why would I expect to receive the 750. 94/750 is worse than 94/500.
I would like to speak with someone who won’t try and sneak new customer pricing on me as a refund and someone who can fix the service I am paying for.
Went to the Cincinnati Bell store in Florence to explain my problem in person. Of course no one could help me with any sort of refund and I was passed off to the Billing number. Told me my old modem wasn’t even capable of the 500mbps (might have been something to point out when I upgraded). They sent me home with a new modem to “fix the problem”. After hooking up my new modem, I am now receiving….LESS mbps than I had on the old modem. This is seriously becoming a joke!
Our service has been a problem for the past two weeks. Picture on an off. Then we finally called Cincinnati Bell last Wednesday when it went off completely. Service man did come out the next day and after an hour and a half told us he could not repair problem and that we would be contacted the by the engineering dept. the next day. We were then told they would be out within 3-5 business days. Today, (Tues.) we received a message that it would be another 3-5 business days, but did not receive a call back #. Called the regular problem line and were told there was nothing they could do and would not give us a # to call engineering back.
I need to talk to someone in the United State, and I am being told NO,
On March 16,2019 I logged in to the web site to make a payment of 165.00 per my payment arrangements due to changing jobs. I changed the 515.40 to 165.00.
And you know what, they took 165.00 in one transaction and another transaction of 515.40.
I tried for 4 days to clear this up, and the customer service reps were rude and so I contact my bank PNC and let them know, they said to have Cincinnati Bell contact then merchant dept, at 855 226 5671. Well Cincinnati Bell did not do that…
PNC has tried to called as well due to the dispute I filed with PNC. They to were told that they could not be transferred to anyone in the United States, I do know this, if you request
to speak to someone in the United States, they are required to do so, I was told no each time. And for Peral that is a manager in the Philippine’s, she was no help, she got PNC on the line but did not clearly say why she was calling.
I am so upset, I am just about done… I would like for someone at the Corporate office to contact me, I worked in Telecommunication so 20 years…I have never ever seen such disrespect and rudeness.
Linda Jordan
i am looking for contact info for CEO, CFO or COO
i am appalled at the customer service i have received from Cinti Bell and Cinti Bell Energy.
i have received approx 8-10 robo calls from CB Energy. there is NO option to opt out. When I speak to an agent they have hung on me.
there is not excuse for this.. if you do not want my business, either continue what you are doing, or just tell me you are not interested..
if i am going to be blown off by y’all, as your annoyance message suggests I will call the police to complain about you. Also the Fed Do Not Call list, as well as Steve Chabot’s office. after that i will contact channels 5-9-12-19 consumer advocates.
i am retired, i have much free time on my hands.
i expect contact for the CEO-CFO-COO within 48 hours from the minute I send this. Affording you the same discourtesy as was offered to me to have a Supervisor of Cinti Bell and/or Cinti Bell Energy. where ROSE id #401 assured me i will not be able to be in
contact with Y’ALL.
The time is 5:50pm 122/17/18
victor barsan
513-741-XXXX
i look forward for your response
Oh my goodness, I just came to this site because I am experiencing the same exact issue as you did. I have never in my life received the kind of negative customer service as I have from Cincinnati Bell Energy. They claim I signed up back in 2019 from a Telemarketing call. When I explained that I would never sign up for anything through a sales call, they argued with me. I asked them for proof/documentation showing where I agreed to have them as my supplier and they could not provide that. I was charged $243.96 on my last Duke Energy bill for a supplier fee from Cincinnati Bell. I called and filed a complaint with someone named Jessica. She “allegedly” cancelled my account and was sending it to a different department for a refund. She stated that I would receive a response within 48-72 hours. Well guess what, not only did I not receive a response but I just received a new Duke Bill and this one has a charge of $309.50 for supplier charge from Cincinnati Bell. That’s $553.46 in bogus supplier charges in just two months. I just pulled all of my bills from 2019 and at first, the charge was very low so I didn’t catch it but it’s been gradually going up. I’ve paid Cincinnati Bell Energy over $3,000 in supplier charges for something that I NEVER SIGNED UP FOR!!!!! And they have been unable to prove where I signed up. I came to this site looking for contact info for CEO-Ted Torbeck; CFO-Leigh R. Fox and COO-Joshua T. Duckworth. Did you have any luck getting contact info for these individuals?
I had been a customer of Cincinnati Bell forever, but in Aug needed to make adjustments to my telephone situation. I contacted Bell first but there wasn’t a good solution with them. I happened to be in a Verizon store regarding upgrading a cell phone and brought up my situation to them. They offered me what seemed to be the perfect solution to what Bell could not. From Aug to now (Nov 2018) the Verizon equipment kept failing so I decided to just go back to my land line with Bell. The transition back was a total disaster leaving me without any phone service at all. I could not receive any calls at all. Bell Customer service was a disaster. I was run from one customer service rep to another all with a different solution and no one could get the problem solved. I use this phone for personal, business and most importantly I need it for medical emergencies as my husband has very serious medical problems and was having issues during this time. Finally another rep said the problem was a wiring problem in the line itself and nothing internal and they would have to send a technician to the house. This gentleman, Doug Johnson, arrived at my home Nov 17 (yesterday) listened to everything that had taken place and instantly diagnosed the problem. It had nothing to do with the “line”. Days of my time had been wasted with talking with the Bell reps on the phone. He spent hours on the phone with the Bell reps getting the same run around that I did but his determination got the job done and fixed. I’m glad I’m not a shareholder of Bell as observing the time and incompetence of all the people I talked with and having Bell send someone to the house needlessly was a total waste of money. The language barrier with the Bell reps is outrageous and their lack of training is totally unacceptable. I’m sure there are a few good ones but I did not get that experience. I will be days digging out of all the problems not having phone service has caused me (personally, business and the health of my husband’s medical issues). I don’t know how I was lucky enough to end up with a Bell service person who showed up at my house (Doug Johnson) who was the only one who had any understanding of the problem at all and stayed with it until it was resolved. This entire experience was a complete waste of time. Oh……and to add insult to injury, during the process instead of focusing on fixing my issues the phone reps kept trying to sell me other services. That was the real topper to the story. I can’t thank Doug Johnson enough for his diligence in bringing a very bad situation to an end.
I ordered Cincinnati Bell Bundle package on June 16th. The girl who took the order, typed my name wrong. So on June 18, got letter from Bell, possible fraud, had to cancel credit card and close banking account. Direct TV took $510.36 out of my checking account, said fraud. Bell had given them wrong spelling of my name, found no credit report or SS No. for me. Well, no wonder not my name. As of today July 13, 2018 .I have direct tv and now on the 12th Cincinnati Bell said would install internet and phone on 25th. They quoted me several prices, each person I talked to, over 20 had different answers. No one could give me the Corporate office no. Had to find my self. I am 73 years old and have major manic depression and they have put me in a very serious medical condition. I would not recommend Cincinnati Bell to anyone with this screw up…………this is unreal………….I left a message for the CEO to call me and plan to contact an attorney for due stress and anxiety. Thanks to all at Cincinnati Bell for the screw up. Very, Very SAd.
Hello, my name is Catherine Johnson and I had been a customer with Cincinnati Bell for yrs. Switched from Direct TV to Cincinnati Bell Cable, Internet and Phone services and at first the services were great. But, started having monthly to weekly issues with Phone, Internet and Cable Services. The Customer Service depending whom you talk with was not always friendly or pleasant. On May 29, 2018 I put signed up with Spectrum to have my service ported on 6/5/18. But, somehow the Port Cord from them to hook up my services was removed and they were not able to hook up services. So, I needed to extend my service until the issue could be corrected with rerunning port for my specific unit. So I was told be Cincinnati Bell that Spectrum is the only one that could extend my services, so I reached out to Spectrum and they sent requested doXXXXentation to cancel order to Port my phone number which is attached to all my services. Spoke to Cincinnati Bell Mgr on 6/5/18 around 10:48 p.m. and advised the received the cancellation from Spectrum and my services should be as normal and have Spectrum resubmit request to Port phone number when ready for this to be completed. Well, call Cincinnati Bell in a.m. and spoke with several Reps and told my services has been disconnected and I will now have to pay deposit and they will have to repull my credit to advise if I am eligible for new account. I have never been so upset. The customer service rep and supervisor was not helpful at all. So, now I have to be without any services until Spectrum can send out maintenance crew to rewire my total Port through walls for me to have services. I will never for the rest of my life do business with Cincinnati Bell and will type very wonderful note to all my Facebook Friends and Family to share my story. After paying my bill for all these years to Cincinnati Bell, they just left me out to dry. So, no TV, Internet and Phone for the next few days. They better not repull my credit or charge anything to my account. Sadly, I only switched due to my services wasn’t working when I applied for Spectrum Services. Just don’t understand, why my Port is the only one missing from Spectrum box and all other Tenants Cords are still in tack in the box. Because they still have Cincinnati Bell Services and not Spectrum. Very disappointed customer. Lost a good one.
Ill never go through Cincinnati bell again. Come to find out i have been paying for services since jan but come to find out i have not been getting my internet services through them. I been having spectrum. Well talked to customer service and they are willing to do nothing at all. As a matter of fact they still want to charge me 120 for equipment . so without being said im screwd on hundreds of dollars. F**k cincinnati bell
My modem started losing connection speed off an on every day for about a month so I was advised by customer service to trade in my old modem for a new one. other than having to reboot the modem my wireless connection worked fine with my lap tops and X Box. After trading in my old router for a new one (free of charge) I could never get my X-Box to connect either wirelessly or by direct connection to the new router.
I contacted customer serve who transferred me to tec support to where I was told for additional $15.00 per month on a yearly contract they could solve my problem, that the new routers block such items as X-Boxes. So basically my situation is eventually all the old routers of Cincinnati Bell customers may fail and when replace with o new one to continue their service if you have an X-Box they hook you for an additional $180.00 on a yearly contract whether you continue their service for the next year or not.WHAT A RIPP OFF. I intend to talk to someone about this whether it’s a Cincinnati Bell executive or local news outlet.
My 89 year old mother has been without service to her landline since Tuesday. We have called multiple times and been told a different date, time and story as to who is responsible. The latest was that at 48 hours Century Link had to check the line. Today after not hearing any more, we found they said outside was fine, so Cincinnati Bell could come. They came this afternoon and say, no it IS outside, so that’s Century Link’s problem. They won’t come again until a week from today. That means this 89 year old women is expected to go without service for 10 days. And who knows what will happen when Century Link comes back. I have filed a complaint with the Public Utilities Commission, but that still doesn’t get service. And I bet when the bill comes, we’ll still be charged. Where are you Mr. Fox? Not everyone has a cell phone
I don’t understand why my Mom’s is still not working. It’s been down 6 day’s now and still not working. This is a on going problem at least once a year and it always take a while to get it fixed. Why! good question! So my next is to cancel and go with some one else. I called at least 6 time’s now and still nothing. They told me that someone is on there way that was a lie to me so now it’s a waiting game. Mom has life alert and that does not work so i have to stay home and make sure she be okay.
Thanks
I will be cancellin2my service this coming Tuesday if the disabled veteran AND his dog have not returned to work with full compensation! You have no shame?
I wholeheartedly agree with you Leah Edwards and I am not even a customer. I have an ongoing email with Cincinnati Bell:
Forward to:
CEO: Ted Torbeck
CFO: Leigh R. Fox
COO: Joshua T. Duckworth
RE:
I don’t believe your response is adequate or sincere. You have not addressed my concerns, nor explained your case. Instead, it appears that you deny all allegations of the story and you want me to take action on inquiry.
I shall instead retweet the story (along with your poor response to my complaint) until I hear back from you that you’ve learned an appropriate method of responding and taking action for your faults, or to otherwise explain and correct any misunderstanding publicly.
FYI, here is an example of another company that knows how to properly address public concerns. While the stories are different in context, the difference in public relations management between your company and theirs is stark.
Dear Bob and Deanna Rohrer,
Thank you taking the time to reach out to us and provide us with an opportunity to get back to your concerns. Our understanding is the issue at Katy Mills store and the subsequent suspension of an employee was due to a misunderstanding regarding an altercation with a customer. It had absolutely nothing to do with him buying a brownie for a police officer, which is a practice that is strongly commended.
We have issued a public apology for the handling of this situation, and the franchisee has taken a number of steps to work to rectify this incident including reversing the suspension, providing the employee with pay for the period of his suspension and the Director of Operations has been relieved of all duties and responsibilities related to the Katy Mills store as a result of this incident.
We regret how this was handled. On behalf of Great American Cookies, we are sorry. This type of situation is not indicative our Brand. Great American Cookies is a brand that has proudly supported veterans, military, police officers, firefighters, nurses, and other community servants regardless of whether they wear a uniform for the last 40 years.
Sincerely,
Amy
apple.news/AUHhdPYyqSIueFsa-CuyH2w
On Tue, Jul 11, 2017 at 12:13 PM, Cincinnati Bell wrote:
Dear Bob,
Thank you for contacting Cincinnati Bell via our website.
Cincinnati Bell is a proud supporter of veterans and active military; any contrary suggestion is without merit. The company supports veterans through multiple initiatives, and we would be glad to provide you with more information. Inquiries can be sent to The Office of the President, Cincinnati Bell, PO Box 693, Cincinnati, OH 45201
If you have any further questions or concerns, please let us know! For immediate assistance, please call us at 513-565-2210.
Thank you and have a great day!
Sincerely,
Cincinnati Bell’s Online Contact Center
I should have cancelled my service with Cincinnati Bell long before I did. Here is what my experience with the company was from the beginning.
First- to setup my service I called and had to have them call me back because the wait time was several hours. The person who answered, after the automated service called me back and put me on hold for twenty minutes, was only on the phone with me for 20 seconds, hold for 5 minutes,on for 20 seconds, hold for 5 minutes… that went on for over an hour. No questions about what packages were available or anything. After the appointment was setup the call was over.
Next- they told me they could not setup the router where we wanted it and that was the end of it. He gave us the a defective dvr and didn’t check our internet speed before leaving I assume because it was the slowest internet connection I’ve ever had.
Next- I get my first bill or at least it was supposed to be because it was addressed to Erpera. Never heard that name before and neither has Google. Which brings it back to the first issue.
I had no faith in the call center so I went into the store to change my name on the account and setup an appointment to get a new dvr.
Next- my bills always arrived where they were due within 3 days so I constantly had to make payments in store which was a huge inconvenience but not as bad as the store clerk stealing my payment to apply it to another account. Then I had to deal with someone in collections calling and being rude to me when I said I had just made a payment. This caused some real confusion with my billing and I got behind on payments so they disconnected my service early in the day that the payment was due to avoid service interruption and payment was made that day before 3pm so it was interrupted incorrectly. When I called customer service to asked what a reconnection fee covered I was put on hold for several minutes at a time until the man came back on and told me their computers were down. So I went into store and asked what it was for and was told it was punishment for not paying on time which is confusing because that is what a late fee is. The clerk said “well I’m not going to do anything about it.” I asked to cancel my service and I would return my equipment when i could. He apparently did not because I received another bill. Now I called customer service because I have no faith in any part of this company so it’s a lose lose situation. They then told me to disregard my bill as I would be receiving a final bill. I never received a final bill but then started to get collection calls. Thanks Cincinnati Bell you have by far the worst customer service.
From the 1st day I got my service the service hasn’t been working. One minute it was ok and then next it wasn’t. The internet especially didn’t work. I KEPT CALL TECH SUPPORT TO GET THIS PROBLEM FIXED!!! I had my service restored and they told me to wait 2-4hours and reboot it. IT DIDNT WORK! I called the next day as early as I could. They told me they’ll be out from 12-4pm. I waited tell 4:30 and called them. They didn’t give a courtesy call to say they were running late they just said they’ll be out at 6. I wasn’t going wait the whole day for them any longer then I had to. If things couldn’t get worse. I turned the equipment in the lord on the note and said I declined a credit for my account, which I never say or he suggested. They want me to still pay out standing balance and keep my security deposit for the equipment. This has been a nightmare and I will be pursuing this to get the problem resolved. They lost a customer and I don’t get no refund from all the stress and experience with them. I be going with someone else. Corporate will see me!!! Not FAIR!!! NOT COOL!!!
IV”e Callie’s Cincinnati Bell 3 times about the same problem and it still has not been resolved I’m getting calls from all over the united States And it’s been going on for about 9 months to a year. They don’t say anything just like robot calls. It happens all day. I’m very much thinking about getting rid of my home phone or go through some other carrier or just use my cell phone please help me.
I am so fed up with Cincinnati bell.I paid my deposit 2 years ago.Last week I get 2 letters saying they tried to pull 100.00 deposit and a 70 dollar deposit from my checking account but the checks were returned.I call Cincinnati bell to be told we have no ideal what this is about.They said I would be contacted within 48 hours.Well a week later I still did not hear from them and I have 150.00 added to ky bill for return check fees.Was on the phone to them for over 2 hours to be told it will take another 72 hours to figure this out because it is a higher tier then who I was speaking too. I called my bank and there has been nothing go through my account from Cincinnati bell beside my regular payment which cleared as normal.I keep Asli g them for the bank account info that they are trying to pull this money from and was told we don’t know. Enough is enough.
My landline has been down for several days and customer support cannot tell me if and when it will be fixed. It was down the week before. I am told that they have been actively working on it for 3 days. This is not acceptable!!!!!!!
I truthfully cannot remember a time in my life when I’ve had a more frustrating experience. We signed up for a bundled account — phone/internet/cable. We got to choose our own phone number. Somehow, some wires got crossed on the computer. The phone number we were receiving calls at and placing them from was not the number on the account. The account (on the CBell website, was showing services we didn’t order and at a much higher price than what we contracted for. I’ve called numerous times to correct the situation and people keep making a bad situation worse. Can you spell FED UP?
Pretty sad had to call 3 times until I understood the person on the other end , how about you all get Americans to answer the phone instead of people in the Philippines, and your all an American company , your all a bunch of cheap asses , always about profit
I live next door to a Cincinnati Bell substation. Last night your employees were outside our bedroom windows for almost two hours slamming doors, honking horns, flashing lights and talking at full volume. This began around 10:30 pm and lasted until 12:15 am. I have to be up for work at 5:00 am and do not appreciate the unprofessional, discourteous behavior. This is a residential neighborhood not a business neighborhood. This is not the first time we have had to deal with this. I was seriously considering calling the police last night. I would like to know why Cincinnati Bell finds this acceptable. Please have a representative contact either me or my husband.