Chico’s FAS was founded in 1983 by Marvin and Helene Gralnick as a boutique selling Mexican folk art and cotton sweaters in Sanibel Island, Florida.
The first Chico’s franchise opened just four years later in 1987.
The company grew quickly throughout the 1990’s and in 2001 there were more than 300 Chico’s stores in 40 states. Most were directly owned and operated by the company but several were franchised.
The company designs and produces its own clothing lines exclusively, targeting women over 35.
Today Chico’s FAS has the brands Chico’s, White House/Black Market, Soma Intimates, and Boston Proper. Chico’s has 600 boutiques and 100 outlets, White House has 402 boutiques and 45 outlets, and Soma Intimates has 206 boutiques and 16 outlets throughout the United States, the U.S. Virgin Islands, and Puerto Rico.
Chico’s FAS is a public company trading on the New York Stock Exchange under the ticker CHS, has 6,600 employees, and had sales of $2.581 billion in 2012.
Chico's FASChico’s FAS was founded in 1983 by Marvin and Helene Gralnick as a boutique selling Mexican folk art and cotton sweaters in Sanibel Island, Florida.
The first Chico’s franchise opened just four years later in 1987.
The company grew quickly throughout the 1990’s and in 2001 there were more than 300 Chico’s stores in 40 states. Most were directly owned and operated by the company but several were franchised.
History
The company designs and produces its own clothing lines exclusively, targeting women over 35.
Today Chico’s FAS has the brands Chico’s, White House/Black Market, Soma Intimates, and Boston Proper. Chico’s has 600 boutiques and 100 outlets, White House has 402 boutiques and 45 outlets, and Soma Intimates has 206 boutiques and 16 outlets throughout the United States, the U.S. Virgin Islands, and Puerto Rico.
Chico’s FAS is a public company trading on the New York Stock Exchange under the ticker CHS, has 6,600 employees, and had sales of $2.581 billion in 2012.
Unfortunately I will be adding Chico’s to my 86 list. After an attempt to return a shirt, but not having my credit card I went home and returned to Chico’s within the hour. Where upon a second attempt to return shirt was halted by no longer being able to pull up the transaction that was just pulled up 60 minutes prior and ready to credit my card had I had it on hand. Now it was all the manager could do to find the transaction. Or was it the manager. The three women working the store played games not claiming to be a manager, but then would step up to be “manager” in charge. They found the transaction on the iPad, but when they attempted to return on register it would not recognize my purchase. Next was to call headquarters. Headquarters then claimed my purchase was $47.58, when it actually was $51.51! She wasn’t including tax. The employee got off the phone, told me I would receive a credit within 2-5 days. I was to leave my shirt and walk out with no receipt, no email, nothing to show that I was leaving my shirt. I wanted a note or something. They refused until I got upset. Then they hurled smart remarks at me “You think we have magic powers!” Wow! Seriously, so unprofessional. I hope to get my credit, but something tells me I won’t. I will not shop there again. Rampart/Charleston in Las Vegas.
The customer experience in the Bay Terrace Shopping Center is deplorable!
I was accused in a loud and abrasive manner of using a dressing room for the handicapped.
Strange I was accused and admonished by the very sales associate who saw me enter the dressing room.
when I went to the manager for she was haughty and didn’t want to hear the story as she said. “I am aware of your actions”
Left my purchases and left the store.
Called corporate from the parking lot and have yet to hear back from them.
If a dressing room is being used, there should be a sign or something indicating that it is used.
Yelling at me through the closed door and admonishing on my way out of the room was unacceptable.
Was recently employed at Chicos, and decided that I’m no longer watching or taking any bullying from the Manager. She has no compassion and no sense of treating employees and customers fair. I had a few customers talk to me about her making them feel uncomfortable. I myself had felt that way at times. I also at one time told her that a comment was made and I didn’t like it. It’s too bad that I had to work in a place like that, I loved the job but felt it was time for me to go. I just want to add my situation. Good luck to the store.
Tell me what you do about an employee/ assistant Manager who is wrongfully accusing you of giving items away and the customer actually is paying for everything she purchased. This customer has filed a complaint with cooperate and have stop coming into the store to shop because of this Assistant Manager. This person has made it known that she is guilty and is discussing rumors with other employees and is causing problems in the store. This has been address with the Manager and nothing has been done. Do I need to seek an Attorney and make this public to let this person know that I will not tolerate her foolishishness.
I am trying to talk to HR about taxes. I know longer work there. Please provide information
I worked for Chico’s in Lake Oswego, OR in 2018. I have spent hours as has my previous manager to get my W2. The mailbox is always full and no one ever returns my calls. I need to file my taxes. This company is in serious trouble concerning customer service and tax returns. I have tried everything. I need to file my taxes.
I also am a former employee of Chico’s in Marco Island. I’ve been trying to get a copy of my W2 for quite awhile now–to no avail. What do I do next? File a complaint with the IRS??? Sure could use some help.
I want to know why state tax was not withheld from my checks? All previous years it was taken out and in 2018 it was removed without my permission. I worked for you for 3 1/2 years and it was taken out for each year except this previous years and am assuming this year also?
Do not order on line from this company! I did and someone from within the company that processed my order stole my credit card info and then went on a spending spree in Fort Myers, FL where Chicos is located. I do not live in Florida! Thank goodness my bank contacted me immediately or more damage could have been done! No more orders from me!
Phyllis Huffman
It was brought to my attention by a Chicos employee that I am being charged shipping fees even though I have been a passport member since 9/2014. Not to mention the 5% discount also. She stated I should call Chicos and raise _ _ _ _. My invoices have my loyalty number on them but yet I’m being charged shipping fees and being shorted the 5% discount. I emailed Chicos and they are only willing to refund the previous 6 months + 5% discount even though I have invoices dating back to 9-28-14 of being charged shipping fees. This is not good business practice. Chicos has been ripping me off for the past 3 years! Chicos is more concerned with their bottom line than keeping customers. I will not shop there anymore.
I actually purchased 2 Groupon (because the quality of the cloths is excellent) for $30.00 each which entitled me to get $100.00 worth of clothes for only $60.00. That was a great deal! I used each Groupon separately. I purchased a pair of pants and a shirt, which I didn’t try on at the store, which I should have. When I got home and tried the shirt on, it didn’t look good. I went back to the store and asked to exchange the shirt for a different style. I was told since I used Groupon I was stuck with the shirt. The only thing I wanted was to get a different shirt that cost the same as the shirt I previously purchased. Their customer service at the store – her name was Anna and her manager sucks! Poor customer service skills. The manager advised me, my money went to Groupon not them and they were losing money on the deal. So why do it!! They wanted to drawn in new customers. Well, they lost this one .
Hi, I went to my local Chico’s store in Deptford, New Jersey, today
To return an outfit I ordered on line. I also found another package
In my closet that I never opened dated 6/8/2016, order number
110862795. My daughter got
Married this June 25, 2016, and I must have just put the package in
My closet without opening it, due to the busy time. So yesterday I
Tried the 3 items on and the pants were fine, but the top was too
Short and I did not like the material on the skirt. Since I was going
To return an on line order I just received, I brought these 2 items to
Return as well. I very rarely return anything, so I didn’t realize you
Only have a 60 days return policy. The tags and merchandise were never
Worn as well. I was informed by the associate at the store of the policy and told
Me to call Customer Service.
When I got home I called and spoke to someone who told me that was the
Policy and there was nothing she could do. I asked to speak to someone else,
And she told me the same thing. I was not asking for cash or refund on my
Debit card, I would have taken a merchandise credit since I am always buying
From your store.
I can see if I always return merchandise, but this is not the case. I spend
Thousands of dollars every year, as well as, my daughter. I asked to be
Taken off your mailings and remove my loyalty number, 198306578, and
I will never buy anything from Chico’ s again. This was not a hard task
And the associate complied. I also went in my
Closet and return any thing I have not worn with tags on it and took the
Merchandise and receipts to the Deptford store and RETURNED everything,
Which was $194.00.
Over a $35.00 return, you
Lost a long time loyal and patronizing customer. I will also be informing any
One who Ask me where I purchased my outfit, not go to Chico’s as well.
My money will gladly be accepted at another store…
Thank you, Karen Sciscio
I purchased the Travelers line burnout black top and wore it for the first time Sunday. The black dye bled all over my skin, and has tatooed my pores of my axilla. It has bled into my new manicure gel nails and ruined it.When I showered, there was purple black dye running off my upper torso onto the white shower floor. I tried to hand wash it in my white porcelain sink 7 times, and the water was dark purple and would not rinse to clear. I have requested help from customer service but no response from corporate as promised. It has been 5 days of waiting for a phone call. Promises but NO action. I am a doctor and am concerned about the chemicals on my body from this top. It needs to be taken off the market.
Wow after reading all the complaints above its probably useless to address mine but I’m really dissatisfied with customer service they are definitely not customer oriented. Here’s correspondence from CS for a purchase falling apart but not fell short of the time period for a return.
Thank you for contacting Chico’s. I am delighted to assist you today!
We want you to love your Chico’s purchases and are sorry to hear that the Lillian Cross body Bag did not meet your expectations. I have reviewed your order #110656874 purchased on May 7th 2016. Our records show that this order is no longer eligible for a refund or exchange at this time.
We graciously accept returns within 60 days of purchase which would make the item from your May 7th order, eligible for a refund through July 6, 2016. I sincerely apologize for any disappointment that this may have caused and hope we have the privilege of servicing your fashion needs again in the future.
Thank you for choosing Chico’s! If there is anything we can do for you in the future, please feel free to contact us via online chat at chico’s dot com or by email at customerservice at chicos.com.
Thank you for your business.
Sincerely,
Laketa
Customer Service Specialist
customerservice at chicos.com
—- Original Message —–
From: raimo497 at aol.com
Date: 7/20/2016 5:51:53 PM
To: CUSTOMERSERVICE at chicos.com
Subject: Order #110656874 Lillian Crossbody
Dear Chicos
I purchased the above subject crossbody online. To my disappointment it has not held up too well. Several beads have fallen off (4 to be exact and one on the verge) and the stitching is hanging in some places on the bag.
I am an avid Chicos customer for many years and for the money I spent I don’t think it’s the Chicos quality I’m used too. I would accept a replacement if still available or a refund upon return. Please advise what can be done.
Thank you
Catherine Raimondo
Sent from AOL Mobile Mail
I had a very upsetting experience with customer service. I had purchased a dress, wore it once, washed it and the fabric was definitely defective. I took it back to the store with the tag, was told they could not help me, that I should take it to the cleaners. I took the dress to the dry cleaners and was told the fabric was defective and there was nothing they could do. The dry cleaners suggested that I try to wash it again-which I did. I called customer service twice. The first time I was told they could not help me and that I should donate the dress to Goodwill. The second time I called again I was told according to company policy they could not help me. It was an extremely disturbing experience. It is very apparent that Chico’s does not stand behind their products and customer service is nonexistent . I will NOT purchase another piece of merchandise from Chico’s and many of my friends feel the same. In this economy, good luck with a poorly run company.
I purchased several hundreds of dollars of clothes for a upcoming vacation. I wore one pair of pants and washed them once, air dried. While ironing them I noticed the hem of one leg had completely unraveled and falling down, I fixed the hem and then noticed the seam on seat of the pants had also unraveled. Enought. I took back to the store with my receipt and asked for an exchange. I was told no, only unworn clothes could be returned and I could have sat on something to cause the seam to come undone. When I reminded her about the hem, she then told me to fix the seam on the pants! She refused to offer any assistance. Well folks, I will NEVER shop in your stores again and yes I was a “passport” customer. I will tell as many people as I can of my experience and warn them of your practices in any means of social media I can. By the way, I was not informed of this policy when I made my purchasing.
I totally agree with your comment.
I purchased a few items at the Fishkill, NY store. One item was not available in the store in my size. The associate said I could have the item mailed to my home. That was three weeks ago. I called CHICO’s today and a sales associate said the item was not available and would refund my money. So never mind the skirt I bought to go with the shirt, but when was CHICO’s going to notify me? It took for me to call them until I found out. Secondly, at the time of purchase, I was told the shirt was available and will be shipped. Today, I am told the shirt is not available. When I spoke with a manager about this issue, she said this happens often. I think that the sales associate should not be told the item is available just to make the sale and CHICO’s should not hold on to my money for so long. There are so many wrongs here. I’ve been a CHICO’s member for a long time and this is not great customer appreciation. I was treated like my business does not matter to them.
The way your store policies are fraud far as the coupons are concerns,
I had $25.00 coupon in the mail and one was in the catalog, if you spend $50.00 you get $25.00 off, when I got a item to the counter, the ticket price was $89.00. I was expecting to pay $64.00 plus tax, so the clerk says I get better deal by not using coupons because its 25% off.
I questioned, if its on sale I should only be paying $66.75 plus tax and get $25.00 coupon, because it was over $50.00. but your store policy says you can only use one coupons at a time, so If I understand correctly you just make up as it comes??? The item that I got was not on sale and if it was I still should have been able to use my coupons!! I should have only paid $41.75 plus tax!!!
I stopped going to the Chicos because the store emloyees became so personal until they would begin to make comments not related to the shopping. Also, policies are not explained, the money that you, the customer spends is handled in such an irresponsible manner until you have to return the items. Then, if you pay cash, your money takes almost two weeks to be returned, and if you pay with a debit card, the money again takes almost two weeks to be deposited in your bank account. I do plan to report the people to the attorney general’s office and the Better Business Bureau.
I am handling a Texas workers compensation claim that has been set up from a medical bill for a worker by the name of Veronica Perez. It appears the emergency room visit was 6/20/15. I need someone in the corporate office to contact me regarding this claim.
We are having difficulty locating a current policy number with Hartford, however it appears per the Texas Dept of Insurance website, Trumbell Insurance is your workers compensation carrier. I need to know if you are aware of any workers compensation claim for this employee in Texas and if there is an existing claim for Veronica already established. If so, with whom and what is that claim number? My number 877-952-**** ext 23*** or just email me back with any additonal information you may need in order to assist me.
while paying for a purchase at the Deer Park Outlet I left a package from another store. Two days later and 100 miles away I discovered my error. My salesperson, Kim, remembered me when I called. She and the manager arranged to ship my left purchase without a hassle or a charge! In this day and age I was shocked and delighted by their kindness.
I worked at the Naples Chicos store for one season (Jan to April) and I LOVED it!!! It was fun and the manager, Cheryl, was awesome. The discounts I received on new clothing purchases was very fair and my experience there was fabulous. I cannot speak highly enough about my brief time there.
I am now a former employee. I loved my job and the company. I worked there for over a year. When a new outlet store open in the same town I asked if I could work both places. My store manager said she would check into it. I never received a response so I decided to take it upon myself to apply at the outlet location and was offered a job there with more hours. I asked to be transferred to the outlet and my district manager refused my transfer. This company only wants to better itself not their employees. It also took 9 weeks for me to receive my raise and I was never back paid for all the hours that should have been at my pay-raise rate. I was treated unfairly and I will be taking further legal actions. If there is any former employees that wish to join me please respond!!!
Lauren Hughey
Laura Hughey – Please contact me! I may want to join you. I am currently being harassed by the manager at the outlet store that I work in because I also sell Mary Kay. I was considering asking for a transfer, but now I’m not so sure, especially after reading your post!
I worked for a brief time at the Chico’s Outlet at Grove City Pa my experience was less than pleasant. The work environment was hostile as, well I was never paid for the hours I worked. I contacted the manager several times if I was treated like this as an employee how do you think the customers were treated ??? EXTREMELY DISAPPOINTED IN THIS COMPANY.
I am extremely disappointed, in fact, angered over an unfair advertisement via email that was sent to me by Chico’s. In the ad, a HUGE bright pink circle said “50% off clearance from 6 AM until Noon.” Being a loyal Chico’s customer and appreciating the fit of the clothing, I decided to shop and clicked the “shop now” button in the large pink circle. I was directed to 3 pages of clothing all marked “CLEARANCE” in bright red upper case letters. I chose two items and when I went to check out, the promotional code for 50% off would not be accepted. “you may only use the code if at least one item is on clearance” What? I only shopped on the clearance pages I was directed to. On an online chat with an associate I was informed that those items with .98 at the end of their price were eligible, those with .99 were not. Both my items ended in .99. When I complained of this practice, I was given the customer service number to call. After explaining my discontent to the representative, she reminded me that it does state the fact about .98 vs .99 in my email. Where? In the finest and lightest of print if you scroll all the way down. The place that no one ever reads because it is usually about unsubscribing, etc. I asked to speak to a manager. Tammy came to the phone to “assist” me. I reiterated my feelings to her and reminded her that I am a “passport member” (their term for frequent flyer) and asked if anything could be done about my order. All I was told was that the email is clear and that she is sorry I feel the way I do. Really???????? I withdrew my entire order at that point.
This is underhanded business practice, to my way of thinking. I am sure there must be a way for Chico’s to treat loyal customers with respect.