Founded in 1986 by Jim Mattei, Checkers Drive-In is one of America’s largest drive-through restaurants. The company operates both Rally’s and Checker names and began as a Checkers Drive-In located in Mobile, Alabama. The companies merged in 1999.
The company was sold in 2014 to a private equity group, Sentinel Capital Partners. Checkers Drive-In is now headquartered in Tampa, Florida. Both Rallys and Checkers offer little or no seating areas but have double drive-throughs on both sides of the location. A few older locations have drive and park service.
Checkers was sold to another private equity group, Oak Hill Capital Partners, in 2017 for $525 million.
Checkers Drive-In offers standard American food such as hamburgers, hot dogs, French fries, and milkshakes. As of 2014, the company had 784 locations. 
In 2018, the company announced that it would be expanding into the Pittsburgh area with more than 2 dozen locations planned.
In December 2022, Checkers opened a new location in Knoxville, Tennessee.
The company maintains a corporate office in Tampa, Florida.
Founded in 1986 by Jim Mattei, Checkers Drive-In is one of America’s largest drive-through restaurants. The company operates both Rally’s and Checker names and began as a Checkers Drive-In located in Mobile, Alabama. The companies merged in 1999.
The company was sold in 2014 to a private equity group, Sentinel Capital Partners. Checkers Drive-In is now headquartered in Tampa, Florida. Both Rallys and Checkers offer little or no seating areas but have double drive-throughs on both sides of the location. A few older locations have drive and park service.
History
Checkers was sold to another private equity group, Oak Hill Capital Partners, in 2017 for $525 million.
Checkers Drive-In offers standard American food such as hamburgers, hot dogs, French fries, and milkshakes. As of 2014, the company had 784 locations.
In 2018, the company announced that it would be expanding into the Pittsburgh area with more than 2 dozen locations planned.
In December 2022, Checkers opened a new location in Knoxville, Tennessee.
The company maintains a corporate office in Tampa, Florida.
I went to your restaurant today it was the worst experience I have had in a long time. I am not sure you will be able to keep this store open with sub par employee’s. I when to the order speaker I said hello about 20 times with no responses. I was stuck behind a car, because the way you have built the drive thru you can NOT PULL OUT oF LINE. The window person talked with the car in front for r about 20 minutes. When I get to the window I stated you did not even take my order. They yes we did. I said repeat it to me. NOPE it va was some other order. I said you got to do better or this place will close and you will be out of a job. Their response was to call me a C**K SU**ER and slam the window. I am with this place if you can not get responsible, descent, normal personal. Really you can’t treat people this way, these are really bad people running your shop.
Hello, my name is Michelot Philemond and I worked for chekers for 4month. I’m in a very bad situation because I have a 2 year old son and I’m currently going from house to house. I wanted to file my taxes early so I can have some money to help me out with me and my son. I went back to the checkers I worked at located at 9935 W sample rd Coral springs Fl 33065 and My manager refuse to help me get my W2 or my last paystub after I went there repeatedly. Please help me get my W2 or last paystub. I can be reach at 754-399-XXXX. Email: Philemondmichelot0@ Gmail.com
I visited the location 1650 Biscayne Blvd in Miami, Florida (store #5354) THE WORST EXPERIENCE EVER! wait I stand corrected… THE WORST EXPERIENCE WAS BEING SERVED RAW MEAT AT THE LOCATION. I call corporate and they took my complaint and sent me a $10 coupon ; so a couple of my coworkers wanted to go so I bit the bullet and said ok. I just said to my self I will check my food and make sure it’s done and use my coupon…welllllllllllllllllll that was the plan until we walked up to the window to place our order and they could not scan the coupon ( just ridiculously) I was told that their location don’t scan coupons and it don’t matter if it came from corporate or not.! The manager was EXTREMELY RUDE, UNPROFESSIONAL AND DISPLAY HORRIBLE CUSTOMER SERVICE. I witness her be rude to my coworker after making her drink wrong and got an upset because she had to remake the drink, I witness her slam the window with another customer after being told they made his sandwich wrong, and last was pissed off because my other coworker asked for more napkins. Mind you with her #6 they gave her 1 napkin- so whole sandwich and greasy fries only 1 napkin. LETS’ JUST THAT LOCATION NEED NEW MANAGEMENT AND WORKERS ….
Went to the location in Macon GA on spring street and sat at the order speaker for 10 minutes, no one took our order. Thinking that maybe it is out of order, got to the window and was told that order could not be taken. My husband and I were upset because the location is extremely slow as it is and then we were told that our order could not be taken. We will never go to Checkers again
We went to checkers burgers tonight but One Checkers store in Chicago Illinois 60643 super bad customer care with nasty attitude to theirs customer.
They open restaurant and want customers but that store they don’t care about sell their food or not.
We drove thru to order my meal and waited almost 10 mins but they did not say hi and take my order. We drove to the window and the young girl said they not take order at window and We must drove back yo the mic to order . After that young guy told me drive back 10 feet’s next to the pole
After I got my ordered and I want redeem my points and I gave her my phone number but seems like she did not want to service us because We are white and Asian couple . After that I said I pay full price for meal without redeem but she said she no longer take my order anymore and did not want sever us
We are all human why someone tried to racists.
Black, white , yellow or purple are no problem because we did not bother anyone
We’re had a bad experience with bad attitude from checkers workers
We’re love checkers and buy your food 4 times per week
I visited checker in Atlanta ga. I pulled into the drivethru and the worker told me they are only taking online orders. So I ordered online when I ordered online I was told my food was ready. When I pulled up to the drive in I was told by the same worker that they didn’t have any food. I asked for a refund I was told I had to call corporate for a refund. I spent all the money I had to get my kids something to eat. I called corporate and told them the situation they told me 3-5 days someone will contact me. So my kids have to starve for days before someone call about a refund. I will make sure to let everyone know on all media platforms about the situation and how checkers takes single mother last and refuse to give her the food she paid for to feed her family.
I have been trying since April 29th to resolve an issue where we received undercooked food. I have a case number but never get called back. I also did a BBB complaint to which they never even responded to either. This is the worst customer service I have ever witnessed and we will never patronize this restaurant again.
I just left a checkers in Katy mills food was uncooked worst 33 drillers ever
The HAMBURGERS, ARE JUST LIKE, MY GRANDMAS , HOME COOKING, WITH ALL THE FIXINGS, THE HOLLAND, MICHIGAN NEEDS TO BE, RECOMMENDED FOR DOING A FINE , Job!
Just left one in Tallahassee they said they were only taking doordash orders which I think is b*******
there is a poor selection of diet sodas. perhaps diet cherry or diet mellow yellow should be added–if that is a problem to add try pepsi products
Why cant Checkers rallys put a print coupon button on their emails with a coupon. Had to print 3 full pages to get the special and code numbers. If I was a graduate of Harvard computer science may be I would know how to shrink the pages to get all on one.
It one thing to accidently drop something on yhe floor and throw it away.
But when it is purposely done and rubbed in wet stuff on the floor and served to a customer…. its a federal crime to purposely tamper wit_h food.
Watch link below, the reason why i will repost to warn those who purchase from any of these stores.
facebook.com/groups/120613875020441/permalink/805158813232607/
The checkers establishment in Leesville, Louisiana has no air I have drove through their drive thru multiple times and have seen all their employees sweating I mean drilling sweat which is very unpleasant to me when I will be contacting corporate.
Sexual activities going on in back room or in cooler . ill never eat there again shane Copenhagen and kassaundra bingaman
I had the UNFORTUNATE occasion to visit the Checkers on Ten Mile and Southfield Road, in Southfield, Michigan yesterday, March 27, 2018 around 3:13 p.m. I waited in line in the drive-through FOR OVER 32 MINUTES. When I got up to the speaker the girl (who purported to give her name as “Tatiana”) took my order which was 7 of the .69 hamburgers advertised. Tatiana said VERY RUDELY “WE AINT GONNA HONOR THAT HERE…WE NOT GIVING THOSE OUT FOR .69”. I asked why not and she retorted very sarcastically, “BECAUSE WE AINT!”. I asked for a Manager and got no response. I pulled up to the window and the Manager, Barbara, finally appeared after waiting another 6 minutes. Barbara was very nice and seemed embarrassed (yet kind of scared) of Tatiana. She apologized for them not honoring the advertised price and said there was nothing she could do. At this point, there was some HUGE, LOUD commotion behind me. I could hear both the driver and Tatiana yelling at each other. Tatiana was being EXCEPTIONALLY RUDE…telling the driver to go elsewhere she “aint got to serve him…leave…bye!”. Barb seemed even more embarrassed but did nothing! I thanked Barb for her time and left in a hurry. I have never been as frustrated and upset dealing with SUCH a rude person as Tatiana. When I got home, I called another Checkers and they said “ALL CHECKERS HAVE TO HONOR THIS PROMOTION”. I would like an internal investigation and a response at your earliest convenience. This treatment by Tatiana should not be condoned or allowed. I WILL NEVER VISIT THIS PLACE AGAIN IF THIS IS WHAT I CAN EXPECT! A VERY UNSATISFIED FORMER CUSTOMER!
facebook.com/home.php?ref=home#!/album.php?id=703966569&aid=247913
I AM HOPING YOU WILL BE ABLE TO PLAY THIS VIDEO. ONE WHERE YOUR EMPLOYEE WIPES UP THE FLOOR WITH A BUN AND CONTINUES TO USE IT ON SOMEONES SANDWICH. I WILL NO LONGER BE A CUSTOMER OF CHECKERS. I HOPE YOU FIND THIS PERSON AND THE ONE FILMING IT AND FIRE THEM BOTH. THE PERSON FILMING IT FOR NOT REPORTING IT TO THE MANAGER.
Saw video on face book of one of your stores where a kitchen worker knocked a bun on the floor and another employee wiped the floor with the fallen bun and proceeded to put in on the counter where it was prepared to fill an order. This is one of the most disgusting things I’ve seen in relation to food service. I know this is not how you want your restaurants to be represented and hope that these employees are no longer with you. Would hope that all of your stores have been apprised of this incident . It left me feeling disgusted and apprehensive about ordering fast food in general.
facebook.com/angel.guerrero2/videos/10212958975480262/
My son and I just love the Rally’s in Seymour, Indiana which is 15-20 minutes from where we live in North Vernon, Indiana. We wish you would consider putting a Rally’s in North Vernon. We believe it would do good here because we are a growing town. We are getting a new Hardee’s here for to long (right in front of the JayC Food Store) and there is plenty of grounds to open a Rally’s. Please take this into consideration and thank you for your time.
My family and I went to the checkers at 6785 US Hwy 98 N
Lakeland, FL 33809 today 06/23/2018. I ordered 2 big bufords with only ketchup, 2 large choc/banana milkshakes, one medium choc milkshake, 2 small cokes, a twist cone, and a chicken sandwich. The ONLY item that was right on the entire order was the chicken sandwich. The burgers came loaded with everything, the choc/banana shakes were only banana, the med choc shake was a small CHOC/BANANA, the 2 small cokes became one large coke and the twist cone was left off the order. When I questioned why I had a large coke and not 2 small ones I was told “Well there was no more room in the drink holder so we just put both small cokes in a large cup”. If i had needed a large coke I would have ordered one I NEEDED two small cokes for two people. When I said the twist cone was missing I was told I didn’t order one I had to show the receipt to convince the person they left it off the order. It seems inconceivable that an order can be screwed up that thoroughly without deliberate effort and I can not foresee us ever frequenting a checkers again after this disaster of an experience.
I went to the Rally’s at 10004 Halls Ferry Road St Louis Mo. 63136 I ordered 2 bacon-roadhouse 2pies and I quote “2 deep sea Doubles plain just the meet and the bun no cheese and 2 spicy chicken Double the same way” the line was moving slower than a snail pace when I did get to the pickup window I asked to make sure they where plain they said they had them wrong and would have to re do them so I waited I got home and when I tried to take a bite of my fish it was hard as a rock they had tried to scrap the cheese off them then put them back in the firer and tried to burn the cheese that was left off which burnt the cheese and meats to a crisp went back and asked for manager he was the one that had cooked them and recooked them then he and the girl at the window the only 2 there tried to say it was my fault because they don’t come without cheese and I would have to wait I had went to the walk up window I thought it would be fast to get them done right thought they would drop them right away but I stood there and watched them fix 3 more cars orders before they even put my new meat in the firer
it was sub zero with the wind chill but with the attitude the cooks/managers had I wanted to be where I could see everything he was doing to my food. I filed a compliant by phone and have had no response in over 2 weeks my complaint # is 5149008
I had a terrible time at the Clearwater fl 1877 highland sept 27 330 pm there was 7 of us waiting for the reason they had a 50.00 order all of us had to wait at a fast food resturant I honked my horned why are we waiting ,someone yelled out wait , I honk again the manger a nasty mouth witch came out and told me not one but 3 time to fork off I might have raised my voice but no putty mouth has the line moved up I finally got to the windows she slammed the window on me 3 times still using nasty talking ,then her cook a older cook told me to move my forking car or he would come out and move my forking car for me sitting there I asked the cashier how was her day she was texting on her phone and talking at the same while I was her respond was my day would me better without a customer like u .i said the the manager this is a fast food place and why wou
D we have to wait I sai McDonald would not handle things this was way , the police were call I waited at the windows. I got out of my car I am handycapped and showed my cane I waited till the police showed up telling him what happened . Then I left I called corperation 4 time 2 and a half month later a got a number to the super in that area his name Dave he told me he owned me no called to say nothing who u treat your customer like that so its ok ahe told me to fork off Poor Customer Service I am going above him
My son was told he could apply for a job at our local store at the age of 15 with a work permit. On his 15th birthday he applied and never heard from anyone so when we went there for lunch we noticed they were giving out fliers with every order stating on the spot interviews for all shifts. My son asked to speak with the manager and she told him to have a seat at 1 of the tables. The manager interviewed him and told him she would be giving him a call, but never did. Every week for four weeks my son called to follow-up on his interview and was told the manager was busy or not in, so he stopped calling. A year goes by and my son reapplies and he’s given the run around again. He then spoke with three of his friends, who also live in the neighborhood, about applying and they all had on the spot interviews and were told the same thing. The boys went to Checker’s and also made calls and none have heard from the manager.
I then took my adopted sister there for an on the spot interview and she was told she needed to obtain a work permit. I took my sister home, we printed the work permit, I completed my section as her legal guardian, I gave her her social security card and we returned to the store in less than 15 minutes. She was given a shirt, a packet of how to make sandwiches and was told to return the next evening at 6pm and as she walked towards the car she said they were inside yelling “We got one, we got one”, whatever that meant. I later learned there were relationships among managers and employees and since my sister is a lesbian they were excited to have another “one” on their team.
Fast forward another year and my son has applied again, with 3 summer jobs under his belt, an on the spot interview and he hasn’t heard a word from the manager. When I drove him to the store to speak with her she said to come back in a half hour, so he walked next door to check on an application at another establishment and when he returned 17 minutes later he noticed the manager exiting the back door and getting into a red car. I told him maybe it was someone else and I got out of my car to walk with him to the window to ask for the manager and the person who came to the window was not the same female, she said the other one was gone for the day and she wasn’t doing interviews or reviewing applications yet, but they were still handing out “Hiring On the Spot” fliers.
The location at 6051 Greenbelt Rd, Berwyn Heights, MD 20740 discriminates and I will be contacting an attorney as well as our local media outlets. I’m not saying females shouldn’t have jobs, but I’m asking what makes one person more qualified than the other, especially if none have experience and they are the same ages. I’m asking if my child can get a summer job with Maryland National Capital Park and Planning Commission, Department of Labor, Licensing, and Regulations and with Department of Social Services making minimum wage, working 8 hour days during the summer, why can’t he obtain a decent part-time job for after-school at an establishment who stated they were hiring and doing on the spot interviews for all shifts?
The company is racist. The restaurant located in Roseville, mi. NAACP will be notified & the Cochran law firm.
One of the worst experiences at a fast food place ever! Not one person ordering in front of me, no one in the drive through. It took 25 minutes to get my food. They served two people with larger orders before I ever received mine. When asking what happen to my order they were like um… we dont know. So waiting another 15 min to get a fish sandwich and fries, is utterly ridiculous. Not to mention my sister placed her order right after me. When she finally got her food, fries and pies cold. The manager dropped the same food back into the fryer to REHEAT! Will NEVER EAT THERE AGAIN! EVERYONE I COME IN CONTACT WILL BE TOLD THIS INFORMATION. And then when shakes were ordered… vanilla ice cream in a cup. Not a blend or shake to it. And I Dont want a reimbursement of coupons. I would burn them! I want my $3.25 back!
Last night when I went to checkers a lady was sitting all in the window were the food belong she was very disrespect all in my car flirting with my husband trying to get attention until I raise up in said something that was very rude in Shreveport Louisiana on jewelle I will never go back again
I normally love rally’s. But we’ve recently moved and this one leaves a lot to be desired. The last trip I purchased 6 big chickens. They were not fresh. They had to have been sitting for hours. They were so hard you couldn’t bite through them.then there were 4 fry lovers fries, of which they were only 1/2full. Are you kidding I’m paying 4.19 for a super lg fry that fits in a medium bow. We’ve gotten smashed sandwiches. Some not made right, etc… would like something to be done am pissed
I went to the one on Spring Street, Macon Ga at 10:35 P.M. I go out of the car and waited by the front window. I was there before some cars came in the drive thru and they got their orders 1st. I timed them and after 15 minutes I left. If you all close the front windows at a certain time- let the customers know.7/26-2017
I ordered 2 dbl checker burgers with no onion or tomato 2 small fries & 2 shakes. My order was repeated. The burgers had tomato. We had no fries. When I asked the cashier to correct my order he stated “you didn’t ask for fries”. I asked him to reference my receipt. He then brought back one fry & the same 2 burgers that the cook pulled the tomato off of and only partially re-wrapped! (Mind you he didn’t bother to add pickle) when I asked for the 2nd fry he closed the window on me. Eventually he brought the 2 shakes, still no fry and certainly not an apology or acknowledgement that my entire order was wrong and now unsanitary! I asked for his managers name, he responded with “I don’t give a F**k” $ closed the window again. A manager came, I told her I was still missing a fry she took my bag threw another fry in it and handed it back, still no apology or acknowledgement of her employee cursing at me! Her and her employee are standing just inches away from one another so I knew she heard the entire conversation, I decided this was a battle not worth fighting so I asked for her name and drove away with cold food not made the way I ordered and paid for. I have never in my life been treated so rudely or cursed at by a fast food employee. And my 14 yr old son witnessed such ignorant behavior! Where is common courtesy or customer service anymore!!!
We patroned the checkers in south Deland at about 1 am after a semi rainy evening. I literally witnessed with my husband the ceiling leaking water. The driver thru attendant has to walk around the leak to avoid getting wet and says that they are going to be remodled soon after I asked if the leaks were for real. This location is a busy cotner and should be attended to quickly… I hope the corporate office takes care of this location soon.
m.facebook.com/story.php?story_fbid=699549000233036&id=100005338270114
I went to the checkers located on Telegraph in Dearborn Heights Mi. 48125 with a coupon for a buy one chicken box get one free. Was told they don’t have a button for that coupon and have no way to ring it up. As a fast food worker 30+ yrs I know they can. So I drove 8 miles there and 8miles back in heavy traffic for nothing. Wasted my time and gas!!!! Lost my business forever. Why send out coupons if customers can’t use them???The next closest is 15 miles away. Maybe you can save on paper cost by not sending out coupons because they can’t be used anyway.
We recently went to a new Checkers in Buffalo N.Y. on Niagara Falls Blvd. The food was somewhat good, not as good as we’ve had in the past in Florida but fair. I would like to know why they don’t offer a gluten free menu As well? My daughter has Celiac disease and cannot eat wheat products or anything that contains wheat. The staff were not knowledgable regarding gluten free. I would like to see a gluten free menu added, that way we can all go out for lunch together and enjoy.
I was just at your checker store 5598.
I had never been to a checkers so I wanted to look at menu. As soon as we pulled up the girl asked can I help you. We decided what we wanted and waited about 5 minutes. We kept saying hello but no one ever came back. We finally went to the window. I told her we waited about 5 minutes. She laughed then said well I asked and you weren’t ready. I gave her the order. I got it right away. Fast service. We decided to eat at the outside table which looked like they were not cleaned at all. So I like to put napkin down for my food. Only 2 napkins for 3 people. We had to get more. So far it wasn’t a number 1 pick. We went to eat my sandwich was cold but our fries were very hot . This is highly not a place I would ever eat again. Service was bad and main food choice was cold. This is Cartersville store 5598, the server was Made line C.
Hello,
Today for the 2nd time I had a very poor experience at your checkers located at 550 US hwy 27 Clermont Florida 34714. Nobody was coming to the counter. The store had a full line. You could see the tickets coming out of the machine and folding over on top of each other. Because of this people that came in after us were being served first. The Manager was unpacking boxes of fries never once looking up to even say “hi, we’ll be right with you!” We had no other choice but to stand and wait as we already paid. My Granddaughter is Diabetic and was about to faint. Finally we get our food and the fries were ice cold. I told them and the counter girl reaches in the bag “NO GLOVES ON” to feel them. I grabbed the bag walked to the trash and threw it out. What a messy, unorganized unhealthy place! I wanted to bring this to your attention as you probably don’t even know! I am surprised no one has called the board of health!With all the fast food restaraunts surrounding checkers, you are going to be losing business very fast. Please bring this to the attention of the CEO and thank you for taking the time to read thin
Service really bad on airport Blvd. French fries greasy regrouped burger throw together. The workers there are very unprofessional with no hair net. Hair all on ur food.