Carnival Cruise Lines was founded by Ted Arison in 1972 with the purchase of the Empress of Canada ship. The same year, the company’s maiden voyage on the TSS Mardi Gras, runs aground near Miami.
In 1975, the company purchases the Empress of Britain, which it renames to TSS Carnivale.
In 1982, the Tropicale is unveiled and a shipbuilding boom begins in the cruise industry.
In 1984, Carnival is the first cruise line to advertise on television. Carnival becomes the most popular cruise line in the world during the late 1980s.
In 1990, Carnival begins production on their Fantasy class ships. In 1999, Carnival unveils their Triumph class ships.
In 2001, the Spirit class is introduced.
In recent years, Carnival has been plagued by stranded ships including a fire on Carnival Splendor in 2010. A fire on Carnival Triumph, a generator failure on Carnival Dream and mechanical problems on Carnival Legend have all occurred in the first 3 months of 2013.
Today, Carnival operates 24 cruise ships.
Carnival Cruise Lines
Carnival Cruise Lines was founded by Ted Arison in 1972 with the purchase of the Empress of Canada ship. The same year, the company’s maiden voyage on the TSS Mardi Gras, runs aground near Miami.
In 1975, the company purchases the Empress of Britain, which it renames to TSS Carnivale.
In 1982, the Tropicale is unveiled and a shipbuilding boom begins in the cruise industry.
History
In 1984, Carnival is the first cruise line to advertise on television. Carnival becomes the most popular cruise line in the world during the late 1980s.
In 1990, Carnival begins production on their Fantasy class ships. In 1999, Carnival unveils their Triumph class ships.
In 2001, the Spirit class is introduced.
In recent years, Carnival has been plagued by stranded ships including a fire on Carnival Splendor in 2010. A fire on Carnival Triumph, a generator failure on Carnival Dream and mechanical problems on Carnival Legend have all occurred in the first 3 months of 2013.
Today, Carnival operates 24 cruise ships.
I am very disappointed in the way my refund was handled with Carnival. We were booked for a vacation at the end of May of this year 2020 for an 8 day 7 night cruise. We have been on 5 cruises so far and was looking forward to it. But with the Covid-19, we had to cancel. I cancelled on 2/3, when we started hearing of more cases coming in, and did not want to take the chance just in case things got worse. WHICH THEY DID and eventually, ALL cruise lines were shut down. I only received, 50.00 of my 150.00 deposit. I called and asked why I did not receive the full refund like everyone else, and I was told I would have had to cancel after 3/1. Really!! I told the CSR (customer service rep) that I would have waited to cancel after that date, if I had known that’s all I had to do. But I WAS NOT INFORMED OF THIS. I had until March anyway to cancel, so if I were informed to wait, obviously I would have. But I definitely feel that this was there way of still collecting money knowing that the cruise industry was going to tank soon. I am extremely mad that this deception cost me 100.00 and of course you cannot get a hold of anyone in corporate to talk about this. I called the so called corporate line at (305) 599-2600, and when I explained my situation to the female that answered the phone, she said that they would only send me back to customer care to resolve the issue, so another words folks, if you book a cruise, you better read the fine print twice. After being on 5 of there cruises already, you would think that under the circumstances, and being deceived from the get go, that they would refund the money like they should, and hope that I would return for a 6th time, which I was planning on. The 5 other trips were fine. But because of a situation that was out of everyone’s control comes up, you are now going to pick and choose who gets a refund. Everyone who booked a dam cruise this year up to June, should be getting a full refund. Well, I know this will go on deaf ears, but I just wanted to let other people know that it doesn’t matter how many times you are a passenger and spending the money you do on a cruise, but just a number, because id Carnival really cared, I would have my full refund right now. I think I will pay the extra money next time and try another cruise lines..
I am with you 100%. They should have reimbursed you fully. I would continue using their cruise line and when on board, speak to someone who can make it up to you.
Our cruise was canceled due to the virus, Pride on 4/26/2020. I let them know on 3/30/2020 that I wanted a refund. Today, 4/9/2020 I called and spoke to a female csr, after being on hold for half an hour she had to get a supervisor to approve the refund without any penalties. She said they would credit my credit card for the total amount and it could take up to Ninety days. I could hardly understand her and I requested a check and she said that is how they do the refunds. Now I have to deal with the credit card company. This is poor customer service. I will not be traveling Carnival again.
Recently I had to cancel my trip due to family medical issues. I had outside travel insurance. I’m having a terrible time getting the information needed for the insurance company to process my claim. I’ve called Carnival they say they can’t email the information that is needed. Said that I have to email a different department. I’ve emailed both departments they gave me and still do not have the information I need. In fact, there was never a reply to my email. Carnival needs to step up their game in the customer service department. They should provide email addresses to the departments that handle different things other than bookings.
I think customer service for Carnival is horrible! On an Alaskan cruise my sister fell in love with the Serenity deck and their huge towels with serenity on them. We couldn’t fit one in our luggage so we didn’t buy one and now are being told “too bad” I contact fun shops and they blew me off so I tried contacting them through Facebook and was referred back to the fun shops. They tell me they can only be purchased on board. Nobody will give me a name of a director or higher up because I’m darn sure they can approve such a purchase in order to keep a customer but everyone you talk to seems like they don’t want to be bothered. I hope these comments are read by Carnival because I’m pretty upset that nobody even attempted to help me get a $22.00 towel in order to keep a customer or get a referral.
Christy
This was my first cruise and I was really excited but that changed quick. We were on the ship for 2 days which sucked bc it was rocky most of the time. But that wasn’t the worst, I came back from a night out and while I was in the shower it began to back up with feces and who knows what else. I was disgusted!!!!!!!! Now not only do I call but the guest services desk isn’t answering. So the next morning I call and they clean it while we enjoy the few hours in the Bahamas allowed. So i called to inform them of my experience after and they offer me 50 onboard credits for future cruise. That’s insane!! But bc the crew didn’t notate or document they don’t know it happened. Furthermore onboard credits is definitely not good enough for someone else’s feces to touch u. I’m so upset
If I wanted to renew my wedding vows after 36 yrs. of marriage to the greatest woman on the earth on our cruise how might I go about that?
Subject: Booking 9RXL89
I am writing to you about my upcoming cruise that carnival cancelled. I booked a 3 day cruise for my family on September 13,2019. I paid the balance in full 1106.56. I then on September 27 found the balcony room for 1246.56. I called a carnival agent an upgraded my room. The conversation was weird. Agent sounded half asleep and not interested. She Had a hard time finding the VIFP rate that I was seeing online under my husbands VIFP #. She finally found it an said there was a 140.00 difference, I said ok. She never asked for payment. I assumed she was going to use the card that I used to pay the 1106.56 to take care of the balance. I received a confirmation email believed I was all set. Until October 29,2019, I went online to set everything up and I kept getting an error code when I put in my booking code. I called carnival to see why this was happening? It was at that point. I was informed my cruise was cancelled on October 2,2019 for lack of payment!!! I believe it is the responsibility of your employees to ensure they get payment from the customers. This did not happen in this case. I don’t work for carnival i don’t know if i can pay at port? Or if i had to do then as it was never discussed. Final payment was due September 14. I upgraded on September 27. So we where past final payment date when i upgraded and agent should have ensured she took payment at that time. I did not get any emails or calls about this matter after I received the confirmation email. Carnival just cancelled my balcony room for a 140.00 balance That I was unaware i had. I don’t know how in good conscience carnival could do this to their customers. Now the cruise is sold out and we are out of a vacation. I am on a waitlist which is basically holding me hostage for these dates. Waiting and wishing. I could be finding other arrangements for my family. So today I called again and I asked the (supervisor) agent what kind of compensation they would offer me for the inconvenience they have caused me an my family and the agent informed me that the first supervisor I spoke to should have contacted sale and support. They are only ones that can release a room on a sold out cruise that is waitlisted. However they are closed till Monday. So now I would like to book something else so my family can still vacation these days. I again asked how they will compensate me for this inconvenience. I was told a refund of monies I paid. If I get on this cruise they wont make me pay the 4,486.56 that is on reservation now. Carnival will charge me the same fare as before 1246.56 for cruise and a 50.00 room credit for my husband and myself. Like carnival is doing me a favor! Again this is not my fault and I find that insulting!!! What if i want to go on another cruise these dates? Carnival only offers to refund the money that I paid. I would think carnival should have offered discount on future cruise,drink packages, specialty dining something to make me feel as if they care to keep my business. I am shocked at the lack of help in this matter. I have made numerous phone calls and get put on hold for long periods of time and no resolution in the end. I am beyond frustrated. I need some help. I would appreciate a phone call.
Thank you,
Barbara Hornsby
904-669-XXXX
iPhone
I can’t explain how frustrated and disappointed I’ve become in the last 2 days dealing with Carnival. It’s my husband 50th birthday in 2020 and I’m trying to book 13 cabins which 3 booking were never added on. I was told they were added plus all the rates changed as well on the bookings when all the rates been the same for weeks still same price today online and under my contract only difference the deposit was lower and non refundable. Worse than that once again I’m getting treated like a criminal when I did nothing wrong. This will be my 3rd cruise and I feel more irritated than the last time. I’ve been on the phone with Carnival for over a hour with no reasonable resolution. I had an issue with my open line of credit check my last cruise which never was fraudulent or fake but could only be deposited in my account written to myself I thought I could write the check out to Carnival I was wrong human mistake. I’m going through the exact same thing all over again when I was assured this wouldn’t be an issue going forward. I thought this process would be stress free boy was I wrong, this is yet another booking from hell with other people involved. I’m trying to bring the company money but told the whole group has to make payments through wire transfer or cashiers check so NOT FAIR‼️ I asked Carnival several times to remove the payment restrictions under my group booking so my husbsnd and family can lock our rooms in and get ready to enjoy his 50th celebration. I have a clean record never did fraud yet I feel like Carnival has put me in a box checked criminal not cool nor acceptable. My husband, family and I will not be inconvenienced in such a way when I‘ve been giving the run around with no real urgency when I have deposits that need to go on the rooms. Carnival doesn’t have the best CS dept you have to email someone to never get a response back just unprofessional. We’ll thinking about a different vacation if this doesn’t get resolved ASAP!!!
My issue is regarding group booking #9RCW43. I need help before I have to start giving refunds to the group. Thanks.
Good Afternoon, I just wanted to drop you a few lines about my experience with Carnival. On October 5 2019 my husband and I went on first cruise. We were on the Horizon for 8 day. I was very skeptical about even going on a cruise but I want to let you know that you did not disappoint; we thoroughly enjoyed everything about it. The Horizon is a wonderful ship. My daughter has been on 3 other Carnival ships and says there is no other like the Horizon. The people were wonderful, the food was great and the service was outstanding. I don’t have one complaint. It was an awesome time and look forward to doing it again. Thank you Carnival!!!!
Me and my bestfriend- planned a birthday cruise to eastern Caribbean- Grand Turk and Amber cove-
Due to your ship malfunctioning you circled us in the ocean for 3 days- stopped us at Nassau- NOT A CARIBEAN PORT- 3 days at sea- not even 2 ports- not even a half day for 2nd port day-
you offer me a 50% discount- on my next cruise-
nope-
I took time off- traveled- prepared for a trip your ship could not make-
you put me in a disgusting port with nothing to do- half the excursions were closed off to us-
and think I ma happy- I didn’t pay port fee’s for the Bahamas- nor did I pay gas etc for you to take me around the sea- I could have rented a speed boat-
People plan on vacations- I am sure you in corporate know about PTO- and etc-
I am asking that someone reach out to me and make this better-
This was your ship malfunctioning- at the very least we deserve a 100% refund-
or my next cruise to be free and- perks for the rest of my cruising with you- I took pictures of my ships path- and documented everything- I will continue to complain until this is rectified-
did anyone ever reach out to you we had the same experience on the very next cruise and if we are not compensated this will be my last Carnival Cruise all they gave us was $50 on board credit
Booking # 8HTT53 End of May booked Oceanview with awesome casino rate. Was put on waitlist for balcony. I began checking on line/calling every couple of days. Sunday September 8 check on line had aft balcony available, promptly called upon changing room was asked for balance of $1076.00 authorized this amount. Checking invoice on booking,never received confirmation e mail, amount charged was $1700.00. 9/10 John called 1 800-764-7395 talked with a supervisor, was told a mistake had been made. Did not offer any discount or on board credit was able to be put back in Oceanview
August 15, 2019
Dear Corporate Director of Carnival Sunrise Cruise,
I am writing to you to express my concerns with the lingering problems we have experienced due to an incident that occurred on our 8-night Exotic Eastern Caribbean Cruise trip (July 30, 2019 to August 7, 2019) from NYC.
Our family of six booked two ocean-view rooms (1310 and 1314) on Deck 1: Riviera. My two daughters, aged 19 and 22, were in Room 1310 with me, while my sister-in-law, her husband, and their 17-year-old daughter were in Room 1314.
We greatly enjoyed the first three days of our cruise. However, from the fourth night and on, our enjoyment was replaced with feelings of nervousness and worry due to an incident that made us feel unsafe.
On that fourth night, we returned to our rooms after having dinner at the Sunshine restaurant. Less than a minute after we’d returned, someone slid a nightly flyer listing the next day’s activities beneath our door. My younger daughter picked it up and quickly handed it to my older daughter, who looked at it and then ripped it up, as she was incredibly upset and embarrassed. Upon her strange behavior, I asked her what it was. She informed me that it had said “Big surprise!” on the outside, and that it had a drawing of a penis and some nasty words inside. As soon as she told me this, I opened our door and immediately saw two security officers down the hallway – one male and one female. I learned from these officers that their presence on our deck was due to a noise complaint. I immediately told them about the flyer and gave them the evidence, which was the ripped pieces of the flyer. I expressed my concerns with them, specifically telling them that I did not want a similar incident happening to us again during the remainder of the cruise. They informed us that they would investigate the incident, but that there were no guarantees as the cameras weren’t always working. After speaking with the officers, I spoke with my sister-in-law, who informed us that the flyer they received (which had been slipped beneath their door at the same time as ours had) did not have an inappropriate drawing. I am not sure if other rooms around ours or on our deck had a similar incident like mine.
Ever since this experience, I have been overly protective over my two daughters (much to their chagrin), as I fear for their safety. After all, if an incident like that can happen on a cruise ship, with staff typically just around the corner, what could happen elsewhere? This experience not only made the remainder of our trip unpleasant due to safety concerns; it has also caused problems in our mother-daughter relationships. This tension was surely not in my vacation agenda! The worry and lack of security that this incident made me feel makes me question whether I will ever feel safe again when cruising. To us (and probably to most families), a family vacation is supposed to be a time for us to get together and enjoy each other’s company, without worrying about our safety or such incidents occurring. Each of us looked forward to our trip, but this completely derailed our fun.
While we are thankful that no further incidents happened during the remainder of our stay, additional security measures, such as regularly check cameras to make sure they are working properly, or reinforce cruise policies to make sure they are strictly followed, etc. can definitely be taken into consideration to prevent future incidents happening just like the one that we experienced on this trip.
Thank you.
Hello Carnival.
We are requesting $300.00 per person refund on cruise.
We feel that this more adequate than what you are purposing.
We have plan this cruise to Cuba for a very long time, we know we had to
pay more to go to Cuba than going any other place, and there is
no guarantee that you can port in Cayman. I have been shut out before.
Please do what rights, honor our request. Booking # 6CZ91 PARADISE TAMPA.
Thank you.
My trip was planned in advance, celebrating my birthday and mothers day. Upon arrival we noticed that the room was not clean. There were clothes in the drawers and wet clothing in the bath room. I immediately notified house keeping who then came and removed them. Things were going good and we were having a good time until the day before we left, I noticed a bug on the pillow next to my face I showed it to my husband who swatted it and blood spattered across the pillow and on the sheet my husband said them we have bed bugs.I went to guest services at advise them of the situation and was told the housekeeping supervisor would meet me at my room, when I arrived the supervisor was inside my room with some one already cleaning , the sheets were removed. starting that they did not see the bug nor any blood I showed blood from a sheet taken from the bed that will on the cart. The supervisor said they will go over the room to look for bugs and search our luggage for bed bugs advising the room could not be exterminated as no one was available. I told her that I am not sleeping in that room with bed bugs she said ok. My husband and I spent the last night of our vacation sleeping on deck in a lounge chair by the pool.
Would me and my family book a cruise with carnival I doubt it
Sent from my iPhone
Begin forwarded message:
From: Stephanie Elliott
Date: May 10, 2019 at 7:56:06 AM EDT
To: amarichal@ carnival.com
Subject: Re: Disappointment
On March 2nd my family of 5 and another family of 5 (friends of ours) were excited and amped to set sail aboard the Ecstasy for an 8 night vacay, that we had booked almost a year prior. This is a vacation that we work hard to pay for and try to do at least every other year, if finances allot us the opportunity to do so. This is the vacation that we long got as we know its coming. This was our first time cruising with Carnival (we’ve done 2 Disney cruises).
I have to say, after the great disappointment that we experienced day after day aboard the Ecstasy I don’t see us ever taking another venture with Carnival. Upon check in, the first thing I notice in our room (also known as the dust trap) is the size of it and the fact there were 3 beds present for 5 people. I immediately call and inquire about the 4th bed. I leave the room to take a gander of the ship and return to what looks like a crate of some sort with a sunken, stained mattress. I call and ask for it to be replaced with a cleaner one only to get one just as stained. Later that day while using the rest room, I realize how dirty it is. I look at the shower and see mildew and mold all along the walls, in the corners, on the ceiling and just about everywhere. The sink had a strange odor coming from it. I inspect it and see that there is a ring of mold in the hole of the sink. I call the attendee to address the situation.
After I hear my son sneezing over and over again, I begin to look at the cleanliness of the room a bit more in depth. I then see that the room is full of dust along every surface (he has a dust allergy, hence the sneezing). The bed rails, the window sill, the ledges, and all other surfaces were lined with thick dust and grime. The carpet was full of filth and the baseboards were disgusting. There was some sort of drip spot coming down the wall from the ceiling which looked as if it could have been blood. I have been outdoor camping and found the restrooms at the campgrounds in better shape than what our bathroom and room was. It took our room host and the head room hostess 3 times over the next two days to finally clean the bathrooms with bleach and get rid of the filth.
Our first day there we also went to the head maître D to see if we would be able to get the earlier dining option. We told him that we did not want open seating dining and would keep the late dining if he was not able to accommodate us all at the early dining. He told us that he would see what he could do and would be in contact with us. We later get a note on our doors stating that we have been moved to open seating dining. Another issue to go and tackle and take time out of what should be down time. After meeting with him for 20 minutes he tells us our table should still be available for the late dining we originally had.
Later our first day, we took the kids to the water slide area only to be told we had to leave because there was some sort of spark or ash type of substance (hitting the children as they were playing) coming from the ships smoke stack. We also watched several kids slip and bump their heads and never greeted by a worker for a welfare/well-being checkup. The workers did not seem one bit concerned with the children at play and their safety.
On to the next couple of days. Because of the lack of cleanliness in my room and my complaining to the customer service desk, I was offered a bottle of wine at dinner (by the not so enthusiastic workers) which I refused because I wouldn’t enjoy it. I then was offered a $100 credit towards a carnival booked excursion which I felt I could get more use of. The next day my friend and I went to the excursion desk to book an excursion. We booked one and were told everything was guaranteed since we booked through Carnival.
The day we arrive to port for our Carnival booked excursion, we arrive a couple of hours late for some unknown reason. We then wait in a hall way to disembark the ship for or over an hour. As we are all worried and asking question about making our excursion times, while stampeding the hall, we are reassured and even promised by workers that we will not miss our Carnival booked excursions because they are well aware that the ship was running behind. We finally are able to get off and rush to the pier to our so called meeting spot, only to find that our excursions sign is on the ground and no longer being held by a worker. We find a worker and ask what is going on. She tells us that we just missed our ride for our excursion and we would need to find something else to do. At this point we are all livid, as we have waited several hours past our scheduled time to even arrive at port, busted our butts to rush off of the ship with 5 kids in tow, and sweated beyond belief in a cramped hallway, for over an hour.
Luckily, we had enough cash between our 2 parties to still afford a ride somewhere on the island to try and make the best of a bad situation. Once back on board, my friend and I head down to the excursion desk to complain and see about getting our money back. Mind you, part of my excursion was paid with my $100 credit for unclean room. While asking for my money back they only wanted to give me back what I paid out of pocket and did not want to further compensate me for the $100 excursion comp I was given. I requested that this be given back as an onboard credit so that I would still have some sort of compensation that I could actually utilize. I was told that I needed to go back to the customer service desk (where I waited for almost an hour and then argued my point for almost 30 min to get a measly $100 on board credit). Once again, the staff was not at all friendly, nor seemed one bit concerned that we were so dissatisfied. The excursion person that we spoke to said that they would send our complaint to someone higher and see if they could offer us any further compensation and would let us know when they heard back. The further compensation came in the form of 2 sets of 4 tiny, wilted, chocolate covered strawberries that were left at our door.
That trip to the customer service desk was now #5 to complain about something. 2 times to complain about the cleanliness of my room, once about the excursion people leaving us, and twice about the foul odor in the hall where our stateroom was. Speaking of smell, our boat could be smelled from afar when coming back to pier each day and it was not a pleasant smell. It reeked of trash and sewer. The hall that we were located on had an active sewer leak from what 2 room attendants told us was an ongoing issue from months past and never fixed. Each night we all ran through that area with our noses plugged so we would not gag from the disgusting smell. When we complained to the customer service desk about the odor they acted as if they knew nothing about the smell and had no other complaints. I’ve since our cruise done tons of reviews on this ship and see several complaints about the same odor, from the same hall on the ship.
Another set of issues; the elevators worked intermittently, so much so that we started taking the stairs, as we no longer trusted the elevators. The food 98% of the cruise was a huge disappointment and not cruise worthy. The ice cream machine was down more than it worked. We tried ordering room service one morning to get coffee, which I called and cancelled an hour after I ordered it because we were headed out. We had cigarette smell coming through our air condition vent 2 nights so strong that we had to cut the air off. I called the desk about this too. The kids club was closed more than it was opened and sending tweens around the ship to look for a worker for 2 hours is not what I deem fun. This cruise had countless things go wrong. The ship was turned around no sooner we pulled out and docked for some type of emergency. It is said there were several other emergencies while in route.
I have never been so disappointed about a vacation. Our last night I ordered pictures to be printed and picked up in the morning before we got off the ship. Got to the picture booth and they printed the wrong picture. Had to wait another 35 min for the right one to be printed. Go back and she printed the same one I already had, again. Had to wait another 20 min to get the right one. Another thing we noticed was how dirty the pool deck chairs were. They were full of gunk, grime, mildew, and god knows what else. They looked as if they had never been washed. I’m not sure why the customer service was so poor on that ship but it was terrible. Beyond our stateroom attendant, the people were rude for the most part. We were supposed to tip a maitre D that we never even were greeted by when we went to dinner.
We tried super hard to not compare Carnival to Disney but each day it became harder and harder not to. The overall cleanliness of the ship was poor in comparison to. The food was poor in comparison. The staff friendliness was absolutely horrible in comparison to. The kids club was a joke. We did try and make the best of it and enjoyed the comedy shows and the port of calls. However; beyond that it was a disgrace of a vacation and quite frankly a waste of money.
I have attached some pictures of what our stateroom looked like upon check in. image1.jpeg
The black is a layer of mold
image2.jpeg
image3.jpeg
The shower
image4.jpeg
image5.jpeg
The layer of dust right at the heads of our beds
image6.jpeg
More dust along the woods edge and grime
image7.jpeg
image8.jpeg
image9.jpeg
The carpet and baseboard ledge
To some this may seem like minor stuff but to me it’s huge. We work hard for a living and when we dish out a couple thousand dollars to take a vacation every other year, we have expectations. I feel it’s safe to assume that Carnival makes it standard across the board with poor customer service. I filled out the survey that was sent after my cruise and also put how unhappy we were there and never got an email or phone call in response to how, if any way, could things be made right. I’m appalled at what Carnival does to hard working people and how they take advantage of them by ripping them off. I will be filing a report with the BBB and all of the cruise critic sites if I do not get a reply back from someone in the Carnival corporation who at least pretends to give a damn. May I suggest Carnival preform an undercover boss aboard the ecstasy, and maybe the rest of the ships alike!
Sincerely,
Stephanie
Dear Carnival,
This cruise on the Valor from March 23 through March the 28th, 2019 was a Christmas present for my wife and her daughter. This would be my wife’s 6th cruise with Carnival Cruise lines. We have always promulgated cruising as being the best way to vacation and encouraged friends and family members to cruise. We have always gladly talked about the guest and dining services. We have also enjoyed easily accessible smoking areas and the Casino.
However, this cruise for some reason was absolutely dismaying.I am concerned about several areas that need to be addressed at the corporate level:
First: Guest Rooms: when the curtains were moved from over the balcony the dust flew. Clearly the room had not been vacuumed;sheets were not changed or tucked in for our entire cruise;the mirrors had been wiped with wet rags and were dirty;a picture over the bed looked that someone had spit on it with the spittle running down the picture; the tray holding wine glasses had not been cleaned and retained a red, sticky substance.Other guests who were spoken to, had the same complaints re dirty rooms.
Secondly: Staff: Rudeness,laziness and ignorance. On two occasion, it was noted that a kitchen staff member, carrying an empty rack, yelled at guests to “get out of the way” and again had guests to hold doors for him to go first; Dustin in the casino yelled at guests to “get out of the way”. Dustin is rude and surly. In the cafeteria area, food had been spilled on the floor and had been covered with two chairs. There had been no safety caution placed on the food spilled. A guest, using a cane, not knowing the reason for the chairs, moved the chairs to get to the salad area and stepped in the spilled food. The guest had to request for an attendant to get paper towels to clean the guest’s shoes. The attendant said “I told you it was there” implying the guest deserved it. He then proceeded to chastise another attendant as to why he hadn’t cleaned the floor. There could have a different outcome for guests.
Thirdly: Smoking area: the deck attendant responsible for the area was good at lining the lounge chairs up in a precise manner, but never wiped the rails of the lounges. The rails were filthy with grime and spills.
Forth: Dining Room: Guests were never informed of a time change between ports and missed the opportunity to dine; food was often cold and delayed in being served in a timely manner.
Fifth: Safety: Not posting signs where there are spills; no safety bars/rails in showers especially for elderly or handicapped guests; the safety briefing is not sufficient for handicapped guests:they were told to place the life vest on, but not where to go from the theater ie the muster station. Illnesses due to unsanitary conditions.
On a positive note, the live shows were wonderful, the people we met that shared our dining tables made the cruise. The smoking area was a quiet place which was a comforting place to read and relax. Dancing areas were joyful and fun when they were open.
I feel education or reeducation of staff is necessary to ensure safe passages and pleasant cruises for all. An increase in staffing would also ensure better conditions for staff and passengers.
Thank you for your attention to these matters.
Sincerely, Kathleen M Forister
May 2, 2019
To whom it may concern,
I am writing to express my dissatisfaction with our most recent Carnival cruise experience on Carnival Splendor, cruising from Long Beach, CA on April 13-April 20, 2019. This will be our 4th Carnival cruise; our prior one was nine months ago from Florida to the Bahamas. All of our prior cruises have been enjoyable and we have recommended several family and friends to Carnival cruises. We are incredibly disappointed in the overall experience of this most recent cruise, beginning from the time we boarded through debarking. For the ease of understanding the many mishaps on this ship, I have categorized the concerns.
Faster To Fun: Prior to our departure I purchased the Faster To Fun for priority boarding and debarking. On our prior cruise, we were in a suite and did not need this additional purchase because it was included in the suite purchase, but we felt the priority privileges were very beneficial perk so we opted to purchase the Faster To Fun. However, this additional purchase did not seem to serve any additional priority beyond any other passenger boarding or disembarking. We know this for a fact, because other friends of ours were on the same ship and did not have priority services, but were able to board and disembark prior to us, even though their boarding and disembarking time was later than ours. We were given a letter in our cabin regarding express and Fast to Fun disembarking procedures. This priority service supposedly allowed us to disembark beginning at 8:30. We were to meet at the level 3 dining and begin disembarking. Other guests would be called by floor number (certain floors had an estimated time). However, at 8:15 we were redirected to stand in a line with all of the others guest getting off of the ship. This included guests who did not have priority, and those that had not had their deck called. We know this because, our friends who were on floor 2 (estimated time of debarking was 9:15) were walking off the ship at 8:20. There was absolutely no monitoring of the order of departure or guests who were on floors that had not been called. As a result, the line for debarking was incredibly long; it took us over 45 minutes just to get through the line. Our experience for boarding was very similar. The Fast to Fun purchase did not demonstrate any priority services and proved to be a scam to have us spend additional money without the promised benefits.
Room: Our room had a number of issues. First, we were greeted the first day by our stateroom steward, Joseph when I sought someone to remove the dirty towels and trash that was left on our balcony from prior guests. However, this was probably the last time we actually saw Joseph or that he responded to our calls. Each time we tried to reach him, he was unavailable and we had to call 3-4 other people to finally get a response to our requests. More frustrating was each time we tried to reach the customer service desk, we were greeted with an animated system that did not allow us to actually talk to a person.
Next, the water heater in our shower was not working correctly, and on several occasions we were taking cold showers. We reported this to housekeeping and customer service, but nothing was done. On day 4 we reached out to customer service again and were told it was fixed, but it was still not working. They said they would check it again, but our heater did not work through the duration of our cruise.
The next issue was that our toilet smelled of urine the entire cruise. The smell appeared to come from inside the toilet, as if there wasn’t enough chemicals or cleansers. I reported this to the housekeeping and despite additional cleaning, the smell remained in our bathroom. Additionally, I took Clorox wipes and cleaned our bathroom, which did not resolve the issue either.
The next issue was the wall light next to the bunk beds where our kids slept was lose and would wiggle side-ways and the light would flicker. It appears this was recognized as a prior issue, because someone repaired it with duct tape; which is not a safe and acceptable way to repair a light fixture. We reported this to customer service and this was not fixed either.
The last two issues in the room are regarding maintenance issues. We received a notice that our carpet was going to be cleaned while we were at port and we needed to remove anything from the floor. However, the carpet was not cleaned, it was replaced. During the placement of new carpet, decorations my kids had made for the door were damaged and thrown away (in our room trash can). We reported this to customer service, and their response was disheartening. The customer service staff member apologized and asked me to determine the value of the decorations, and she would compensate me. When I explained that there is no value to decorations made and designed by your kids for the cruise, she apologized again and told me to let her know if I think of a monetary value; I ended up feeling so disappointed in her response that I hung up the phone. Two days later the housekeeping manager followed up to see if customer service has resolved my concern about the decoration. When I explained their response, he was incredibly apologetic and within 15 minutes, he had brought gifts for my kids (blankets and a towel animal book). Although we were incredibly disappointed in the customer service provided, the housekeeping manager remedied this concern. As if this was not enough, the next day we received a letter that cleaning would take place on our balcony while we were at port. We did not have any concern with this, as we did not have any of our personal belongings on the balcony. However, upon our return we arrived to standing water on our balcony. We were unable to stand on the balcony or lay things to dry. The standing water remained on our deck for multiple days. I would have expected the water to be brushed off or at least ensure there is not standing water when guests return to their room.
Dining:
Ledo Deck/buffet: As per usual boarding for a cruise, we started with lunch because our stateroom was not available. However, it was nearly impossible to find a cleared table, and I and other guests were bussing our own tables just to be able to seat our family. We found this pattern to continue throughout our cruise. Additionally, on three occasions, the ice makers were empty or not working. In order to fill our water bottles with ice water, I had to return to our room and order ice through housekeeping.
Dinner Dining: In our booking reservation, our party of eight (we were traveling with another family of four) had signed up for early dining and arrived at our assigned dining location at the assigned time, only to find that our party of eight not only was not seated together, but we were separated by different dining rooms. When we spoke to the maître d’ we were told there was nothing they could do that night and it was not guaranteed we would be seated together for the duration of the cruise, unless we switched to flexible dining; which we did. The flexible dining proved to be even more inconvenient. We had to arrive very early to dinner or we would encounter one-hour or longer waits for a table. Additionally, we had to get a different serving staff each time, unless we requested a specific server (which we did, but we were only able to be seated with him for three dinners). The variation of serving staff was not an enjoyable experience. Several of the serving staff could not understand English and got our orders incorrect, and one server rolled his eyes at us when we ordered two appetizers after realizing the appetizer only had two pieces each. We had made our cruise reservations and dinner preference nearly eight months prior to the sail day, and it is completely unacceptable that there were no efforts made to ensure our party of eight could sit together, other than efforts made on our part by moving to flexible dining.
Overall conditions/Experience:
The last two days of our cruise was significantly cooler and windier than the others. The cooler temperatures and high winds made it uncomfortable to sit outside or at any uncovered areas. It is unclear why the staff would not utilize the pool and dining area roof in these conditions, as they do in the evening for movie nights. It made in very difficult to find a space to sit, relax and eat. Additionally, the high winds were blowing smoke from the BBQ’s and filling the inside dining areas with smoke. Many guests were retreating to their cabins with their food.
Traveling to the Bahamas on a Carnival cruise nine months prior gave us a good opportunity to compare our experiences. We were unpleasantly surprised to find the entertainment was very similar, and some were identical shows with the same scripts, down to the scripted jokes. It seems that if Carnival cruise is seeking return customers that there should be variation between experiences. If a customer books a cruise to a different location, there should be unique experiences exclusive to that particular cruise.
The last concern I want to make note of was the overall condition and quality of the ship. The Splendor ship was outdated, dirty and areas were not maintained. There were broken tiles in the pool areas, the heaters in some of the spas did not work, and several of the chairs were broken. The most bothersome issue was the continued sewage smell in the elevators and floor level on 3.
While I have primarily addressed this letter to focus on our disappointment with our cruise, it would be dishonest of me to claim that my entire experience was negative. In fact, there are a couple staff that I want to personally recognize in this letter for adding a personal touch to our experience and treating us as if were VIP’s. Theresa was a bartender on the 3rd floor that provided exceptional bar services. Not only did she remember our names after the first encounter, she also remembered the drinks we typically ordered and provided us with prompt service. Theresa definitely treated us with personalized service during our stay. A.J. was our lead server in the dining room for three of our dinners. When we switched to flexible dining, A.J was our first server, but we were only able to get him for two additional dinners, due to long wait times. A.J. not only remembered the names of all the individuals in our party, he interacted individually with each of us, joked with us during our dinner and he made the kids in our party feel like an adult at the table. We were very appreciative of the personalized, service provided by both of these cruise staff, despite the unfortunate experiences created by the aforementioned situations. Our family enjoys cruises during our vacation, in fact, we are planning a family reunion cruise trip for 25 family members in 2020. Based on our most recent experience, we will be reconsidering if we will utilize Carnival cruise lines for our future vacation adventures.
Please feel free to contact me directly if you have any further questions about what was discussed in this letter.
Sailed with Carnival about eight times. Always had a great time….until now! On March 26, 2019 we sailed on Carnival Ecstacy. We experienced nothing but trouble. Our party of five, two of which were children, were excited to board and get started. Our room had blood on the sheets, our toilet did not flush- had to call multiple times everyday for the entire 4 of the five day cruise, the plumber they sent at one point asked if we knew how to use a toilet, staff was extremely rude, our fire extinguisher was not working and had to allow crew in to work on it several times, the wait to receive food in dining room was an hour and a half each night, the quality of the food was horrible and cold, our requests for condiments were ignored, the wait staff would put their hands in our face to stop us from ordering instead of asking us politely to hold on, day 4 our room (as well as others) flooded, no one called overhead or found us to notify us, we found out on our own when our stateroom door was left open with a wet floor sign and industrial fan blowing the carpet, we had to go down to front desk to ask what happened and found out the toilets and showers backed up, we were able to switch rooms but had to split up amongst two rooms and several floors. The new room had water leaking down the walls, but were told they had no other rooms and we were lucky they had that room. We had to throw items away and walk thru sewage filled water soaked carpets to remove all our wet luggage. We asked to speak to manager and was told he had more important things to do. After finally speaking to him he was smiling and laughing the entire time. He finally gave us a $300 onboard credit split amongst us, but we feel after spending $2600 for tickets we should be refunded a little more. We received a letter with the incident report to call corporate when we returned home. On day 5 my foot was swelling and had a severe rash. Another person in my cabin had a rash and swelling with her chest and eye. When we got home we went to doctor to be diagnosed with a bacterial infection from being exposed to the nasty flooded sewage room. After seeing the doctor we called Guest Care Department. We were told we could only get a $324 credit split amongst us five for a future cruise. We informed them we felt we should receive a partial refund from the trip we had just returned from because we were not going to use Carnival again. We were then told “take it or leave it”. When asked to speak to someone higher than Alfred Williams- supervisor, we were told everyone abover him stood by his offer and he would not give me anymore information or transfer me any higher. I’ve read multiple reports about this company since my ordeal. It seems no one is getting the answers and response they deserve. I’ve sent multiple emails to the company, called multiple people, posted on social media, and I’m not done yet. We spent too much money to be treated this way. Carnival needs to stand by their customers or they’re going to start losing money. I know they’ve lost me and my family’s business after this disaster.
I have been cruising with Carnival since 1997..First one Th Carnivale We are no on our 60th or more. We are very happy with you so we go mostly on Carnival. We have never received an upgade even thou most people we knoow have. You have the best staff of any ship. We are diamond. We are working on our 100 cruise all in all. Have already had two milestones. Have about 7 more cruses booked for this year. Keep up the good work
Thanks Anita &^ Marty Butensky both diamond
Good day Mr. Frank:
I am writing to you today in the hopes that you can rectify my situation. I just recently travelled on the Carnival Pride and as a first time cruiser with my family (one of my children is special needs), it was far and away the most horrifying experience I’ve had the displeasure of enduring in my entire vacationing life.
I will start at the beginning. The cruise ship left port nearly 6 hours late virtually eliminating the first night of the trip as nothing was able to be opened until well after midnight. When we finally got into the room, it was dirty and unkempt (see attached room 5217).
The first morning of the trip, I woke up and attempted to take a hot shower. I turn the water on and it’s ice cold. I went down to guest services to advise and I had to wait nearly an hour to have someone come in to address the issue. After this headache, we decided we wanted to go swimming in the pool under the retractable roof. We couldn’t do that because that pool was closed every day of the trip until the last sea day. So that was a problem. Then we decided to sign our children into the kids club. My children are 10-11 respectively ( both boys). Now based on all I’ve read, the kids club accommodates that group of kids (9-11). Within 15 minutes, I get a call from one of my son’s stating that they want to leave because they were put with smaller children. I go pick them up and inquire only to be advised that “since there aren’t enough children, they had to combine the little kids with the pre teens”. This effectively eliminated any real chance of having any type of adult time with my fiancé.
And since it was day 1, the activities on the Lido deck or the fun deck were closed.
Day 2: Since only one pool was open, it was nearly impossible to use the pool or hot tub as it was absolutely jam packed. I check my sign and sail account just to see what was spent and see 2 mysterious charges (2 alcoholic beverages purchased in the dining room which I didn’t visit the first night and for an upgraded internet package). I again go to guest services to rectify this issue, and waited nearly an hour on line to get the issue resolved. That evening, we return to our room only to find it’s a balmy 85 degrees. I call guest services to advise and they send someone to confirm the temperature which was confirmed at 84.8. We were advised that a tech would come to address. Needless to say that night the 4 of us couldn’t sleep as nobody came to fix the ac issue.
Day 3: Another phantom charge and my room is still hot. Go back down to guest services, wait another hour and ask for a supervisor. Was advised to come back at 815 AM to speak to a supervisor. Go back around 830 and after again requesting a supervisor, the young lady working guest services became frustrated and stated “ they’re not here and you will have to f@@king wait!” Finally speak to a supervisor at 9 am and I’m advised that they will address the issues. AC tech finally showed up around 7pm to fix the AC issue in the room (nearly 24 hours later). I head back to guest services and post on social media about my issues. It appears I’m not the only one having issues. Receive a letter stating that every person on the ship received a 200 credit to use on the ship.
Day 4: AC issues apparently were not fixed and room is again 80 plus degrees. Spent another hour plus at guest services and am given a 277 dollar credit for all my issues. Ok great hopefully this is the last issue. Wrong.
Day 5: Kids still won’t go to kids club as they can’t interact with kids their age, room is still balmy, AC tech allegedly fixes the issue. Went to Nassau and came back to the room and our room wasn’t turned over. Go back down to guest services and advise, wait another hour (see the pattern?) only to be apologized to and the issues would be addressed.
Day 6: Freeport. Apparently, the internet went down on the entire ship and this included sign and sail. We couldn’t use our sign and sail for 9 hours. It was restored around 5pm. Spend another hour at guest services along with many many others. Finally speak to someone who advised that we can use the ATM to take money out to purchase things or use the casino. Yet there’s a 6 dollar fee to take money out, on top of the bank fees, yet we have money tied to our sign and sail unable to be used.
Day 7: Outdoor pool closed but now other pool is open. Still jam packed and unusable. I speak with the hotel director about all my issues and get a complaint number and apologies up and down. By this point I’m burnt out from my horrifying experience. Go back up to the pool and am outside. As I’m sitting there (I’m a big guy mind you) I hear a few of the workers on the Lido deck speaking in Portuguese calling me a “fat f$@k”. Since I’m fluent in Portuguese (and in 4 other languages), I ask them to repeat what they said about me in Portuguese, and now all of a sudden I’m being apologized to up and down and both proceeded to run away. Do you know how horrible it is to be fat shamed???
With all this we finally get off the boat and my vacation was an absolute nightmare. I chose the Carnival Pride because it was small, kid friendly and people raves about it. Yet my first ever cruise experience was absolutely ruined by all of the issues and the ignorance of the Pride’s staff. I called guest services, advise of all my issues and I’m told that they can only give me 15% off my next cruise as compensation. Forgive me but a 15% future booking credit is an absolute insult for all of the grief my family and I endured on this trip. I am writing to you today in the hopes that you can make this right as I’m absolutely appalled by my first experience on a cruise. Offering me a 15% off on a future booking is comparable to offering me a free meal after the titanic sunk. Please rectify this situation. And if you’d like to contact me, you can reach me at+1917599XXXX. Thank you for your consideration and time.
Gerard Scully.
To Whom It May Concern:
I have been sailing with Carnival since 2004,. This coming April I will be on the Carnival Pride with my husband, James, and I will be Diamond. I am thrilled at this aspect. However, I just cruised with Carnival on the Pride on February 17-24. This was the first cruise after the ship had been in dry dock and it was nothing short of horrific! I had planned this cruise as a gift for my mother’s 90 th birthday. We cruise together at least twice a year and she feels very comfortable with Carnival. From the moment we stepped into the terminal to board the ship until we left to go home their was an issue. Our room did not have heat the first night and remained cool for the entire trip. I did not receive my luggage until 10:45 pm the first day. I had booked David’s Steakhouse as a special dinner for my mom’s birthday. I went to the Maiter ‘d to ask if I should still arrive at my set time (6:00 pm) since we were behind schedule and I knew that there was a mandatory safety drill planned. He assured me that I should keep my reservation time and not to worry. Well, the Steakhouse was freezing, we were seated by the window, there were only two other tables occupied and we were not asked if we wanted to move even when my mom told them it was freezing. Our waitress then told us that the steakhouse menu had changed due to the lack of certain items that were not stocked for the sailing! Then right before we started our dessert we were told that we had o leave to go to the safety drill. We were invited back after the drill to complete our meal! Once again, this poor planning was unacceptable.
When we entered our bathroom on the first day, there was only a trickle of water coming from the faucet when we turned it on. We spoke to our room steward who told us that we needed to turn it a certain way to get it to flow correctly. However, once again it never flowed correctly and so we needed to brush our teeth in the shower. Our television was not working for a full day and full night.
I usually purchase a piece of jewelry for me and my mom as a memory of our trip. I prefer to do so from the jewelry store on board the ship as I trust them. I realize that all pieces shown in the magazine that is left in each room might not be in the store for each sailing, however, none of the Best Buys were available except for two tanzanite bracelets. When I questioned the manager of the store, I was told that they had very low stock and would not be restocking the store for our cruise. Another disappointment presented itself.
Our food in the Main Dining Room was always cold and undercooked. This is not acceptable!
In fact on two occasions at breakfast I was seated at table 202 with my mother. The wait staff was horrific. Our food never arrived on each day until we mentioned it to the waiter. His response was” I know it’s coming”. Needless to say it came ice cold. On the second occurrence I asked for my toast (after a wait of 45 minutes) and I was told that he could not find the norlander bread I requested. I then told him to bring me rye toast. The waiter response was “well that would have been easier for me from the beginning”!!!! As I told him, the Guest Service Representative and the Maitre ‘d, “It is not suppose to be easy for the waiter, it is suppose to be easy for the guest, in this case me!”
I always look forward to the Platinum and Diamond Past Guest Party on the last day. This was a total waste of our time. We not only were rushed in and out, the servers only came around twice with platters of food, and the removed our plates as if to indicate that there would be no more food and it was time to leave. This was also true with the drinks! This shows me no appreciation for all the time and money spent on my cruises with Carnival.
I was told by Customer Service that Corporate gave each guest a $200 credit on their sail and sign account during the trip, and yes that was very nice, however, after all that occurred, I truly do not feel that that was enough. I have here more cruises booked with Carnival, in fact, one tis coming April 21 again on the Pride. How do I know that I will not encounter the same treatment and obstacles as this past cruise?
I would like more compensation for this disaster! Please contact me by email so I know that you have received this email. I am expecting to hear from you at your earliest convenience.
Catherine Kenny
Platinum – soon to be Diamond Customer
We aren’t even on the ship yet and we are having problems! Our sailing is on June 15 2019 aboard the carnival breeze. We have 4 adults and one child going on this trip so we booked 2 cove balcony rooms. Wonderful!!!! Yay us, we get rooms side by side. Awesome again, so we quickly book and put our deposits down and we get our room numbers. Then its the rush to make plans for vacation time at work, book our hotel rooms for the 600 mile drive to the port. Yes, we think we are all set to go. My daughter is super excited because we aren’t just celebrating her birthday but my husbands birthday as well. We decided that the men will take one room while the women and my daughter take the other.
Then a month after we book, Carnival pulls one of our rooms. WHAT?!?! We are now totally separate from each other. I’m in tears. My daughter is in tears! We call Carnival to find out what happened and we get absolutely no where with them. I am so upset that I will most likely cancel the trip and figure out something more memorable to do for my two favorite peoples birthdays. How can carnival separate a daughter and wife from their husband/father? Where is their compassion? I am extremely disappointed in the way this was handled. Both couples in my party has been on many cruises before and we all agree that we never have been treated in this manner before.
This was going to be my third Carnival cruise. I have had 5 cruises on Royal Caribbean and was extremely happy with them but a couple of years ago we figured lets give Carnival a try. Soooo Sorry I did. The couple that booked with us are faithful Carnival cruisers and have more than ten cruises they have sailed on. Doesn’t that count for something? I don’t understand why Carnival issues room numbers if they play the old swap-a-roo with their customers lives, emotions, and commitments. SHAME ON YOU CARNIVAL! There may be something written in your very very very small print which allows you to ruin vacations and children’s birthdays but my very small print reads that honesty is the best policy and respect and compassion are two morals that should always be followed if you want repeat customers.
I have sailed many times with Carnival many many times since 2002. I have had many great cruises. However, I feel the need to gripe and complain here. I am a teacher (and have been for many years) so I feel that I am more than capable of being able to book my cruise through Carnival’s website (which I have done many times in the past). For the last year and a half, one of Carnival’s personal Vacation Planners has been calling me practically nonstop informing me that I has to book through him so he can get the credit. In October 2018, he called yet again. I informed him (again) to stop calling me, that if i were to book a cruise, I knew that I could call or book online. I specifically told him several times during the phone call to please stop calling. lo and behold, he called again in November. Again, I told him that I was not ready to book a cruise but I knew I could call or book online and for him to stop calling. Approximately a week later, he calls again but asked for my daughter. My daughter is 30 and lives on her own with her own phone number. He became agitated with me and told me that he would not call again. So in December I was online looking at cruises for the summer of 2019 and found a great deal. I went ahead and booked it online. didn’t hear from Personal Vacation Planner until you guessed it, February 4. He was upset with me that I did not call him to book it. Needless to say I am upset that I keep getting phone calls after I repeatedly ask someone to stop calling me. I am suppose to cancel the booking, then call him so that he can book the cruise for me. I may not be the brightest bulb in the package but I think I can handle booking the cruise myself. if we have to go through the Personal Vacation Planner then that needs to be posted on Carnival’s website. Carnival are you that desperate for money that you have to have your Personal vacation Planners constantly call people.
As a travel consultant I am done with the Carnival Cruise Line. I will defer my clients to other lines in the industry that are not under the corporation associated with Carnival. Since 11/18/18 I have been promised a 100% refund due to disembarking from the Carnival Pride in Baltimore, due to mechanical difficulties. The cruise director Cookie made the announcement giving the options.There were two options, sailing and be given a $50 OBC and a future cruise credit to be used by May 2020. He also said those disembarking would be refunded in three days, which was a lie. We were given a letter when getting for saying it out be 10-14 days. I opted off since the ship could only navigate at one speed. After multiple call, to date I have not received my refund. I am getting lies after lies and being put on hold for long periods of time. A corporation of this size with the worst customer service that I have received is unbelievable. What if this was my client instead of me? I will definitely not use or refer my clients to this type of service in the future. I am sorry for the group bookings I did in 2018.
This should be corrected immediately. The last lie was on Wednesday, January 2, 2019, supposedly my refund was expedited and would be put back on my credit card within 24 hours and of course, it wasn’t and I had another 35 minutes of hold and lies today with no results. Why should I have to wait another 10-14 days since I have been waiting since 11/18/18. This is a bunch of crock!
This review went on Yelp…
I would give this business a 0 out of 5 for customer service. I’ll try to keep my complaints short. I have a friend that is getting married in June 2019 on one of the stops during this cruise. The first complaint I have is with the billing department. Around May 30, 2018 I purchased a “faster to the fun” pass. Apparently these are only offered for a limited time and the bride to be wanted me to get this. Some how I was charged twice for this purchase. No big deal, right? So I call Carnival and try to find out why I have been charged twice, I didn’t really get an answer, but was told to contact my credit card company. So my credit card company decides that one of the charges was fraudulent, refunds my money for one, but has to cancel that card. So I think everything is fine. Fast forward to November 29, 2018 wanting to pay the remaining total of my cruise I notice there is no indication that I paid for the “faster to the fun” pass that I was initially charged twice for! So this time I call the guy the bride to be booked the cruise through. Me being a little upset over the mess up again I voice my concerns. He tells me that he has to get a hold of another department so he can resolve my issue and will call me back when he hears from the other department. Not hearing anything back from him the next day on November 30, 2018 I call him back wanting to know what is going on? This time he is extremely rude to me and once again tells me that he will contact me when he gets a hold of the other department. Today is December 6, 2018 and still no contact from anyone at Carnival Cruise Lines.
Carnival is a fantastic cruise line and I love traveling with them. I have had a misfortune that I think Agape Travel Agent Rick & Shirley Trolinger 55 North Ridge View Way Franklinton NC 27525 919-971-9836 is MIS REPRESENTING CARNIVAL. They are collection money as you assume they are booking you a cruise and then then when the entertainment pkg is cancelled and you are given the option to cancel there is no money with Carnival and the Agape Travel agent has lied, scammed and even sent insuffiencient check to me. I lost but please think twice before using travel agent.
hello,
cruise line : Carnival cruise lines- Carnival Dream
destination : Caribbean Western
sailing date : 8/19/2018 – 8/26/2018
cabin : 7c – stateroom #2366
days : 7
booking number : 9WF7D3
Both my wife and I were unroute to rendezvous with the cruise ship , there was a delay flight from Canada, therefore we made several calls to notify of our dilemma , they said they would inform the ship crew . we made another attempt , they repeated the same assurance .
Upon arriving at New Orleans ship terminal, the ship was still docked , yet we were refused entry.
Our 25th cruise ship anniversary ruined.
Our only hope was meet the ship in Montego bay Jamaica, incurring additional expenses ( hundreds of dollars) for airfare and fees.
after being exhausted , stuck overnight in New Orleans. we board a plane to Montego bay Jamaica , boarded the ship Wednesday morning with security checks. we lost days of travel and monies.
on the ship guest service recorded our complaint and forward an email to corporate office ( telephone : 7777)
What compensation / reimbursements can Carnival Cruise Lines provide to re-claim our out of pocket expenses.?
thank-you,
Deno Murray
It would be really great if Carnival could start having clubs for 18 to 20 years old. Kids and young teens up to 17 years have the best times and best memories of their lives on Carnival Cruise ships. Then, once they hit 18 they are forgotten about on cruise ships and cruise ships become boring for them. Sure, they can go into bars and not drink, but still no way to meet 18 to 20 years old teens that are their ages. We just were on Splendor, 4th of July week and now are going on Imagination, August 16, one more time for her to enjoy the 02 Club before she turns 18.
It would get so great if Carnival, could remember the 18 to 20 years old!
Thanks, Jill
We concluded a wonderful cruise is few weeks ago, and I’ve been meaning to contact you guys right after we got off—but got busy . One thing I was really annoyed by, and which I have a big issue with is the fact that the only channels Carnival offers, and which have an impact on how the world views the United States are CNN based. They are a biased and spend practically every minute on-the-air spewing non-news and innondate watchers with imbalanced points of view. I should think it would be in Carnivals best interest to introduce FOX News so passé;goers can see that the United States is a lot more than the hateful positions spewed on CNN.
I have never been so disappointed in a cruise line before. I have cruised with Carnival before. We were to leave on June 16th for a 7 day Eastern Caribbean Cruise. But, I understand the medical emergency on the incoming ship and a small delay. But, we were 6 hours late leaving, then they said there was a mechanical issue. I paid for 4 balcony rooms and 1 interior room, as this was a gift for my granddaughter’s high school graduation. We had 13 in our group. Once we arrived, we did not leave until almost 9:00 p.m. Then we were told we would not be making the stop at St. Thomas USVI, which was one of my favorites that I wanted to see. So, Carnival thought that by compensating each person $50 for missing the stop and $15 for lunch for the late departure would be enough. In my book, adding another day at sea, and shorting every other stop was absolutely unacceptable. I don’t think I will be recommending Carnival any time soon. In addition, the dining was very slow in the beginning when it took us almost 2 hours to get our food in the dining room. Not pleased at all with how this trip went. Still skipping an entire port and shifting days and times, shows they really did not have their act together at all.
• Good Morning Sir:
I am sending you this because I just booked my first cruise with my husband for our anniversary on one of your ships. I paid my deposit and continue to pay every week until my deadline witch is June 21, 2018. I started looking at reviews and begin adding things to my cart for payment until my deadline date. I booked Faster to the fun because it allowed my husband and I to get on board and to our room right away. Our sailing date is August 20, 2018 and it is also our anniversary that is why we chose that cruise. I went to make a payment today and noticed my faster to the fun had been removed. I called customer service and to be honest got no where. I am not asking for anything free. I just want answers. I booked directly through carnival not a second party. I will have to change all my plans on board to adjust for this issue. The faster to the fun is now sold out and I cant add it again. At this point I am not sure the cruise experience will be the same if I am having problems before I even board the ship. Please give direction for this issue. I really need to know if it will be worth the trip to continue. My husband and I looked forward to celebrate our 24 anniversary aboard Valor.
Sincerely:
Jennifer Brister
Booking # 3BDP76
SAILING DATE- Aug. 20, 2018
Hi, we travelled on the Sunshine this April 27,2018, our first Carnival cruise, We have made many cruises with various lines. We must congratulate Carnival ! Had a great time & the evening meals were superb! The waiting staff was the best service we ever had. We were so impressed we booked again for Dec. 1 on the Sunshine out of Port Canaveral. We always prefer a table for two & December will be our wedding anniversary & my birthday (72 yoa – Oh Boy!) We realize that executives are busy & cannot respond to individual requests, BUT, if someone could grant us this wish and return us to our last table # 581, 4th floor we would be so appreciative. With hope, Mona & Bob (386-597-XXXXX)
May 5, 2018 I boarded the Freedom Ship. We left Galveston Port headed out to sea. During the trip my left eye started hurting. I put eye drops in it to help it out. I have Herpies of eye; I had a break out on my trip. I had to stay in my room the whole time to avoid the sunlight. Once we got to Key West Port. I called guest service saying I would be getting off the Ship and flying back to Houston, Tx. They said no your not getting off the ship. You will stay onboard the whole 7 days. I told them I had blisters on my left eye. I told them I’m getting off this Ship. Next I know they lock me in my room. Held me against my will. I call US Customs in Key West from my cell phone. They got me off the Ship. If it wasn’t for Customs getting me off. I do believe they had something in mind to shutting my mouth up. Made a report with FBI they held me as hostage in my room. I plan on holding National and World news on this. No one should go through what I experienced. I didn’t even get I’m Sorry Mr. Cain from Carnival or anything. The other Ships with Carnival might be ok. But the Freedom has issues. For cruising my first time alone! When they lock me in I broke down and cry. Now I know why people jump overboard from their Balcony. If your listening CUSTOMS out Key WEST Thank You, For helping me get off the ship!
Hello Mr. Donald,
I am writing to you regarding my recent cruise with your company, Carnival Cruise Line, which departs from Long Beach CA this coming Thursday April 26, 18. I have traveled on several cruise lines, and Carnival Cruise Line has been by far the worst experience of my life, I have ever had on a cruise. I am hoping that you can make sure future customer’s don’t experience my horrible journey with your company.
There were several problems during my booking. I booked my cruise over a month ago for me and 4 other friends. I have left a few messages to my travel agent and and she never returned any of my calls after paying off my balance.l contacted your company on Saturday April 21, 18 to see if l could move two of my friends to a different cabin. The agent told me that she understand how l was in a cabin that allow 5 people. I told her l don’t know but please don’t move me if is going to cost issues. ln the end she didn’t listened to me.
Yesterday, l called back again to add the unlimited drink’s. Sharon who was beyond helpful told me l had a balance in my account. I replied what??? Please transfer me to a manager. Sheila senior agent got on the phone and explain to me why there was a balance to my account and if l didn’t pay the balance my reservation was going to be cancelled because they refund it $183.00 to my account. My replied was wow refund it to my account! Why did Carnival Cruise take $183 from my account without my permission first of all. She give me an explanation. I couldn’t be mad at her since she Didi do that. She did her job but l wasn’t not happy. She did all she could.
Today, l called again regarding the rates going down since one of my co workers told me to called you guys since the rates went down. Elizabeth one of the managers made me feel like l couldn’t afford my trip and l was just calling to save money. She didn’t take the time to read the notes in my account.
I’m beyond frustrated with this whole experience with Carnival Cruise Lines. I rather pay more money for other cruise lines to be treated with respect and appreciation. Sharon and Shaila we’re just doing their jobs. The other two dad give a dam about me. Coming from customer service they did a horrible job with me. I’m a faithful customer to the companies who appreciate my business.
This is a copy of an email I sent and trusted that Carnival wanted and would do the right thing, But for all the problems we encounter I was offer a $100 ON BOARD CREDIT. Wow I hope that I’m not taking away from someones retirement. I really though that your company wanted to do the right thing.I can’t say I’m eager to cruise again and if it was to happen I’m sure at this point carnival would not be on the to list if they even made the list. I wonder why I was only offer $100 I WOULD AND COULD HAVE MANY reasons BUT I would like to be treated like a man an told why.Sometimes as a company you have to step out and do the right thing Trust me I know I was a Foreclose Reviewer and I did just that. I (we) spent well over $1400 and I know that’s not a lot to you all BUT to me I trusted and to have to sleep in a cabin that was stinky and hot for 7 days and to be offer $100 well I see where your employee get it. SO I will leave it at this. WHAT ARE YOU PREPARED TO DO TO MAKE THIS RIGHT!!
Good evening,
I’m writing this letter to discuss my disbelief and unhappiness with my latest cruise aboard Carnival Freedom. I made an initial complain to guest services on the first date and again 2 days later. In total there were 3 trips to guest services and on the last contact I met Tim S and he listen was understanding and made an attempt to take-care of one of the situations. Too me at that point he showed Customer Service, An art that has been lost in BIG BUSINESS. OK I hope this letter/ Complain don’t get judged unfairly as I’m again VERY unhappy with this 7 day cruise trip that I took with my wife as we were celebrating our Anniversary.
OK as stated it was my Anniversary and we have not missed a trip/shared since 2012 when we were married. With that we keep options, and were always looking to have a Good time and enjoy. We have anytime flight with hotel to Las Vegas as well as other destinations and although we have cruised before we kept and when with this option to relax, enjoy and just take advantage of a good cruise experience. Well that was not the case. The beginning when we made the reservations and after doing so we had conversation with the Customer Service agent by email many times during the transaction to understand our roll.At that time question was asked and answered by her. Payment was made and it was happy times waiting for our sail date. She stated that we could bring our OWN drinks aboard (Email from her to confirm it) at no time did it state that water in our soda had to be in a form of a can. So we had to toss 3(24) packs of water and 3(8)bottles of sodas. So once we checked in we walked to your guest services and the trip from HELL stared. We talked to Gayla (?) and she was unbelievable her treatment was far beyond professional I was shocked as talked to us. I couldn’t ask a question as she out talked me and my wife. Needless to say YES I was pissed and I was given her the RESPECT that she was not giving us. Side note: All she had to do was apologize,act sympathetic to the situation and offer a $10 on board credit and this letter might not have happen. Customer(you’ll here that a lot in this letter)
Now you read and she should have heard WE HAVE A EMAIL FROM THE LADY THAT MADE THE RESERVATIONS. But being to busy and rude she didn’t me repeat it 4 times. So we left and knowing me I could not let it go, So I walked back with hopes of getting to talk to someone else and to my surprise I did however she when and got her so it was a but again. I asked for Carnivals home office contact information and it took me over 30 mins to receive that information as Qianqian Liu told me everything BUT what I asked for. So when she did give me a phone number it was wrong I stated that to her and she argued with me she wrote 866-227-557722 I said that’s not right as we have only 7 number and 3 number for an area code that would be 10 numbers in all assured me that it was correct and as I had that paperwork another lady standing in line told her it was not. She walked to the back and OUT comes Gayla and she started in how she had emailed Carnival with my complaint I was like OK that’s all well an find BUT no one can tell my story like me and can I PLEASE have the information I’m requesting. With hesitation she walks to the back and comes out with this letter that was JUST typed and never send until I came back down with a reference number POCM-SB-FD-12092017-3; CIGN-SB-FD-12092017-2(WOW) a lot of number and yet this letter addresses anything to me. So now you see why its important for me to tell my own story. Enough with Customer/ Guest Services as I could write more.
So when we booked we was asked is there an Occasion for own cruise and we answered YES it’s our Anniversary and she said she would like to have a special surprise for us, and the date was picked so that when we was off the ship I would open the door and my wife would be SURPRISED, opened the door and nothing what a let DOWN. My wife took a shower and I walked down and I talked to Tim S and I told him I’m not even sure why I care or even came down to guest service BUT he asked if he could help an he looked and there was no mention of the surprise I was not even shocked I said thanks and walked away. Fast forward when to dinner (A LOT MORE ON THIS LATER) hung out with some people we met and turned in, Knock on door and it was a lady standing their with a BOTTLE of champagne what I was and my wife was BEYOND surprised with a kind note from Tim S asking us to have a enjoyable Anniversary with that I want to give Tim a big round of applause for that action of Customer Service. He definitely when above and BEYOND the call. Their was another young man Tim (South Africa) was a joy to work with as he addressed a concern and took care of the problem.
On to the dinning, OK we was told anytime but again to our surprise it was the last dinner 8:15 and that would not work with my wife as she has to eat to control her diabetes so after the first 2 days she could not eat that late so we when and talked to Ivana at the front check in and she was rude and told use there is nothing she could do, I said could or would. Next date we talked to Cuba (Manager) and he immediately takes us to a seat and said you all can come ant eat at 6:15 anytime and if anyone has a problem let them know I said it was ok. WOW again someone who went above and beyond applause to him. Now back to the room WOW this was the WORST room ever (Stop) we was told lies about the room from the lady that made the reservations as well) you’ll see why this is important and will tie into the front desk. OK it had a BLACK ring around inside the toilet that was thick and when you open the toilet you could see were someone (Lets see) put cleaner in it, you could smell it. But my Lord when you flushed it a smell came out of it that was unbelievable we didn’t use it for that reason and kept the top down. Talked to the room attendant and he came an but a little elbow to it and it came clean. But the smell was always there as we learned that a sewer line was backed up and it was a HORRIBLE smell every-time we flushed it. 7 days in the room I paid for and thru out the ship it made you sick to your stomach. SO when we checked in Gayla (Didn’t) let my wife talk, she was asking to be upgraded and before she could get out we’ll pay Gayla said there are no rooms ship booked full. 2 days (maybe 3) later a couples bathroom over flooded while they was at dinner and it ran into the room and out into the hallway and they was given another room. Remember we wanted to pay ( whatever it COST for another room and was told no rooms was available) Now we came around the corner and our door too the back of the bathroom in the hallway was open as they was working on it, Our toilet would not flush were water would come into the bowl.To me that would explain the smell I had to endure for 7 days inside our room. Again we was told Gayla their was no rooms and we wanted to pay and yet a couple was given a room for no charge (as they should have with the back up that happen in there room). I could go on and on BUT want to give you the option to respond to what I have expressed as to the unethical way me and my wife was treated while on your ship Carnival Freedom. This room was hot and smelled with back-up from the toilet septic system. We was told to call late into the night if the room remained hot( Who in there right mind would do this at 2 am) it was not until 2 days before this nightmare was over that we called and asked too see if there was a fan and to our surprise a fan came too the room, Why not off it during our trip and when a complaint was made about a HOT ROOM!!!!!!!!!
Quick note about me and why I’m big on Customer Service. I worked 25 Yrs in the Mortgage industry and my word was my bond. I spend the last years working on a Government contract doing audits to financial institutions looking into the Foreclosures and made sure the procedures was follow. If I told a person I would call them back at a certain time I called even if I didn’t have any news, See it was the the Customer Service I used to keep my word. I would listen to a concern, a question and I acted as if no madder what I was doing that at that time my attention and my only thought was on that moment and what THEY was saying. Hearing what a person is saying, Not cutting them off ( Major sign of disrespect), it was as if Carnival didn’t give a dam because we out to sea and we have your money. And it was a lot of money spend. Just my side note!!!!!!!!! Customer Service, I mention how all this could have been avoided early on and for this reason it was to bring the situation to you so that you Carnival could address some serious issues on how not to TREAT your customers as you grow in your business.
What are you prepared to do, To make this RIGHT!
Derrick and Jacqueline Johnson
In this world some people will always throw stones in your path. It depends on you what you make from them a wall or a bridge.
Good day,
Could you kindly:
1. Confirm If Carnival cruises employ HIV positive people?
2. Provide me with Carnival cruises policy or information on employment policy of onboard medical personnel with HIV positive status undergoing pre-employment screening.
Thank you.
My cruise was on the Fantacy in September 2017. We left Mobile, AL and headed to Cozumel. Everything was good until I came home. This is Part 1, I was not satisfied with my purchase with Diamonds International and contacted them with how to get a refund. I was asked did I not read the back of my receipt? Well no was my answer and who does? A refund is not possible all they will do is a credit. Not happy but that was better than losing $2100 which is a lot for me. I followed the instructions and still have not received. I am being told each time they are inspecting what I sent them. So I wait. This is Part 2 after completing my shopping in Cozumel, I was told to go to this MoneyBack and sign up to get a percentage of what I paid back for shopping in Cozumel. Well guess what I have emailed them too and still have not received anything from them.
I know this is not your problem but I feel since your company endorses these companies I feel as if you could add a caution to the sales pitch your employee gives on the your boat to shop at Diamonds International and the scam you promote to get a percentage of your
money back for shopping in Cozumel.
You can count on me to advise all I can who tell me of going on a cruise or IF I ever cruise again with Carnival to go through the shopping area that has a Diamonds Int. or the scam MoneyBack to run as fast as they can and tell everyone they are cheater and will steal their money. If they lost one customer I would be happy.
If you support this kind of practices I don’t have to be a part of it and any one I can tell.
You can reply but from the comments above you don’t do that either.
October 19, 2017
To Whom It May Concern;
I am Mr. Vernon Berry and i am writing to voice my concerns about my cruise on 9/25 thur 9/30/2017 (cabin U76). I have read ALL of your recent reviews on your web site and they are HORRIBLE!!I hope that you will give me a different result on my complaint or I will be giving a same review on your site and on social media, telling all my ramily and friends (whom includes the mayor of my greay city) and my next email is to the Attorney General!!
First of all, this was the worst cruise we’ve every take with any cruise line and we’ve take five proyer to this one. My concerns are I am a disabled dialysis patient and needed the proper supplies to do my treatments. I had my dialysis machine with me and the suppiles for my treatments were to be shipped to the boat, but when we got ready to check-in for embarkment we weren’t able to board because the crew of the SENSATION misplaceed my medical supplies. We weren’t able to check-in for at least an hour and we had priority boarding, and could not board the ship util the crew found my supplies (a whole hour later)!! When the crew found my supplies, we were supposed to have assistance to our stateroom, but the stateroom assiantant took 1 of our bags(the lightest bag) and we had to struggle to get the heaviest of our bags and my dialysis machine to the stateroom.
After we boarded, we went to guest services to voice our concerns and the problems we had the attendents at guest services just brushed us off, (as to say; “you are on board now stop complaining”). Then we were offered a bottle of wine and strawberries and never got them!! We ask at least 3 times for them and each time the wine and strawberries were on the way!!
Everyone on the SENSATION was rude except your crusie director(whom we voiced our complaint, and nothing still got done) and our cabin steward (he was awesome and did a wonderful job meeting our needs)!
We went to get food from the deli, and (by the way the food was really not that good and not a whole lot of a varity) one of the deil workers yelled at my wife because she wanted a piece of lettuce and a slice of tomato on her sandwich!!! The workers exact words were “the sandwich don’t come with lettuce and tomato” and we paid for this?!! And before we parked our car to check-in, one of your boarding greeters instructed us to park in a lot across from the and never told us it was a “pay to park” lot, and we had to pay $100.00 before we could leave the lot!! Your boarding greeter should be at fauilt for this one because she never mention we had to pay to park and there were on signs stating this!!
We’ve had a great time on our other crusies, even on a couple of your other ships, but this one was the worst!! After this experence on the SENSATION, we will NEVER SAIL CARNIVAL AGIAN!!
We are asking to be made whole from this horrilbe experience by having at least half of our sail price and fuel!!!
Thanks for a Great Time SENSATION!!! Won’t be sailing CARNIVAL EVER AGAIN!!!
All I have to say is no matter what your experience is with Carnival if you write, call, or email NO ONE cares. They do not answer. It falls on deaf ears!!
your reps have NO idea about staterooms..i had r193 4th deck on escasey and am 70yo a had to get on my hands and knees to get to my side of bed…your pics do not even show a bed like this..also your food on escacy is not very good..breakfast is ok..in last 8weeks i have been on escasy and pride of america..poa has a lot better lunch and sopper…on you cruise you had fried schrimp that had a tail and all bread..fake scrimp..have yall even tasted your own food? you desserts a fancy but do not taste good,a lot of tyhrow away..why not just plain old donuts? people would eat this a coffee. talking about plain donuts like krispy kream..cheap to make and less waste..
Hy I got a contract which is 3 years contract post is admin clerk my job will start by 10 September 2017 the post from carnival cruise line , is it true or scam? Plz respond
My family and I were booked on one of the cruises where the itinerary was changed to Cuba. We were allowed to change our cruise destination but we also had to change our airfare. There was a $200 per person charge to change our flights, but the flight was an additional 30.50, a total of $230.50 per person charge on top of the original cost of the tickets. I have been sending doXXXXentation to the air reimbursement email but I have not heard any thing on the total reimbursement of $800 for the charge of changing our flights. Can someone please outreach to me as it has been 2 months of going back and forth with customer service and I am not getting anywhere. I have had to pay out the additional costs on top of the cost of the cruise due to a Carnival changing the itinerary and I don’t feel like I should have to wait this long to get the reimbursement for the flight changes.
Guest Admin Department: 70450
Special Programs Department: 70107
800 438-6744
Hours: 9:00am-5:30pm ET, Monday through Friday
Guestadmin at carnival.com
Good Afternoon Guest Admin Department
My name is Gloria Campbell, I’m the group leader for GT Cruisers. We were just on the Sunshine March 25, 2017. I had a group booking 3BT2W5 but because my sister had a casino offer I had to book her along with 4 other cabins outside my group but they were pulled inside so I could place them with the group. The night before leaving for Florida my brother–in-law Paul Roberts and Ardell Roberts was told that some test result had come back and showed blockage in Paul Roberts heart and the doctor would not release him to travel because the doctor said he didn’t want to take any chances with him being on the ship and something happen that he could not get the help needed. I understand that things happen and I was writing this letter to ask that if it is at all possible that they could get a credit or something back from this trip to add to the next cruise we will be taking in April 2018. My group will be planning another cruise in April 2018 out of New Orleans on the Dream. I plead with Carnival to take in consideration that they had no idea that this would happen and he had just gone in to be checked as a regular check-up. I pray that whoever is reading this letter will find it in their heart to understand that life happen and if was good the doctor found this out and we didn’t have to have any worst things happen. I have included the doctor letter and his contact information if you need to understand more detail. We have been faithful customers of Carnival and know that they have always treated my group with kindness and once again I’m asking they show comparison in this situation. I pray in JESUS name that since we had to travel without our love ones and be on this cruise without them we worried if Paul surgery would be ok and we would get got good news. We bought the internet service so we could keep in touch and found out everything went well with his surgery. I did report this to Guest Services on March 25, 2017 as soon as I got on the ship. Not sure what else I need to do but continue to pray that all will work out for the best and in the end GOD will be done. Thanks in advance for all you will do for the Roberts family. Everything was booked thru me. Please contact me as to what you will do for the Roberts Be blessed
Very Respectfully,
Gloria T. Campbell GT Cruisier
MSG, Operational NCO Army
Phone: 703-806-7330 Office Home: 703 780 XXXXX
Personal Email: gloria.t.campbell at hotmail.com
Work Email: gloria.t.campbell2.mil at mail.mil
If GOD didn’t have a Purpose for us we wouldn’t be here
God promises a safe landing, not a calm passage. If God brings you to it, He will bring you through it.
“If it is important to you, you will find a way. If not, you will find an excuse”.
I was on the Carnival Splendor October 2017 he came back in from our Excursion to Jamaica. Went in to take my normal shower after coming back in reached up to get the shower wand and the whole shower system bars and everything broke off and hit me in the head which cost me at that time to fall down hurting my knee shoulder back I had a huge bruise on my forehead I had hurt my knee. I called customer service or Guest Services they sent a wheelchair up for me sent me down to see the doctor the doctor was worried that I had tore a tendon or the meniscus in my knee put a brace on it told me not to walk on it but oh here by the way here’s a cane no one offered me a wheelchair at that time they gave me a shot of muscle relaxer and some muscle relaxers and some ibuprofen. Then they sent me back to my room and told me they preferred me not to go on any excursions the next day that I need to stay in my room and let the knee rest I wasn’t even 3 days into my cruise I wasn’t able to do anything then they kept getting worse and worse swelling and that back in the infirmary where this time they emobilize my knee and Carnival being as gracious as they were haha offered to give me a wheelchair for free on them they weren’t going to charge me for using their wheelchair. But yet Carnival paid for me to go see the doctor because their head of security told me that that shower equipment was not properly installed that was their own people telling me it wasn’t put in so now I’m home I still have any injury of having to go back and forth to the doctor and I’ll
I put down a $150 deposit for a cruise from LA to Mexico and back on the Imagination sailing May 11, 2017. I am a disabled senior, and after looking into my finances, I find can not afford the cruise after all, so I cancelled it. I received an email that I am losing the entire deposit of $150. If I had cancelled at the last minute, I could see why I would lose some money but the cruise is not till May 11, some 2 1/2 months away. I don’t see how this cancellation hurts Carnival, especially since most cabins are already booked anyway. I’m just letting you know, my next email is to the Attorney General. I don’t think it’s appropriate to take advantage of disabled seniors. Carnival is keeping $50 towards a future booking, but since Carnival is so inflexible, I won’t be coming back.
02/9/2017
Thomas F. Traino / Lynn
We were with a party of 20 guest on your new Vista January 28 to Feb. 5 2017.
On Leaving the ship, at this point 15 out of the 20 guest have come down with some type of coughing, chest pains. headaches, body hurts,fever, unable to walk, etc. I myself had above symptoms and was in bed for 2 days, had to see Doctor. My wife Lynn has been in bed for 3 days running 102 fever and all the above symptoms and Doctor wants to admit her to a hospital. Are whole fun cruise was destroyed because of his sickness. which isn’t over yet. and the Doctor bills are coming.
Was this suppose to occurred on a brand new ship.
the Traino’s
Our family and friends will no longer be patronizing Carnival because of its advertising on Celebrity Apprentice thereby suppporting the increasing tyrannical president Donald Trump. Please support the Resistance.
I was on the Carnival Sensation that returned 1/12/17. I am VERY disappointed in this cruise.
First, 20 minutes into the cruise we were told it was bad weather and would NOT be sailing to Jamaica. I was very disappointed because I had a 40th birthday party planned at Scotchies restaurant and put down a deposit with a shuttle car service to take us to Dunn’s River Falls. I’m FULLY aware that we cant travel in bad weather and that’s not my issue. The issue I have is that I KNOW that carnival has a vacation satisfaction policy. I went to guest services and expressed that I wasn’t satisfied and was told that I wasn’t eligible for a refund because I couldn’t get off the ship within 24 hours because I was AT SEA. I should have been given the option to get off of the boat in Mexico and return HOME but I wasn’t and when I called I was told it wasn’t doXXXXented that I complained. I’m not sure why it wasn’t but I did and I was told the rest of my vacation would be enjoyable and it wasn’t.
Secondly, Grand Cayman was taken off of the itinerary due to bad weather and replaced with FREEPORT Bahamas, those 2 islands are NOT equivalent in dollar value. I looked on the site and compared the prices of a Bahamas/Mexico cruise to a Cayman/Ocho Rios cruise and had I booked that I would have saved $400.00. Completely unacceptable.
Thirdly, the ship LEAKED and SMELLED the entire trip. Our stateroom smelled like sewage and the stairs were blocked off daily.
As a carnival cruiser on my 4th cruise I was SHOCKED and DISAPPOINTED. I vouched for this cruise line and got 23 people to book for a 40th birthday party
All carnival said was “unfortunately this happens sometimes”
I have just read that Carnival is making there employees train immigrants to do there job and then they are fired. this comes at Christmas time… most employees I am sure can not leave they need there $ more so this time of yr. . this comes before Mr Trump can make this STOP!!!!!!!!!! They have till Feb then they are fired HOW LOW!!!!!!!!! I have cruised many many times only on Carnival…….would never cruise with any other cruise line .but NOW………………… I WILL NEVER CRUISE WITH CARNIVAL EVER AGAIN!!!!!! OR ANY OF THERE LINES LIKE PRINCESS ( THAT SUCKS) … BYE BYE ………. HOPE YOU GET WHAT YOU DESERVE!!!!!!!!!!!!!
Hi I have been trying to reach someone in reference with my recent cruise. 10/27 to Cozumel. It was me and my girlfriend with my son for our anniversary and also her mother and aunt for her mothers birthday. This was everyone’s first cruise except mine because I had been previously and enjoyed it. I decided to take everyone. And do not get me wrong I understand things happen that are out of you guys control but guests customer service and satisfaction also has always been important to carnival. We are not asking for no full refund or anything we just want to know what’s going to be done about our inconvenience. First we did not even arrive to Cozumel until almost 3 no one was even able to do excursions then our time there was cut more than half. Then we arrived back home even more 10 hrs behind. Then to see the next day the next group was beyond taken care of for their inconvenience is frustrating. And please excuse my French but it made it seem like f**k us y’all got y’all money all ready and they had the exact same mechanical issues. I would really just like someone to tell me something. We are very dissatisfied customers right now.
I booked a cruise on Carnival Elation, due to family emmergency, a stressful situation needed to cancel, On 10/14 cancelled with Ken or Kim Freeman kf3 is his #, he said I would be penalized 465.00 I think he said, I I would get refund of 314.36 back to my debit card, I received $70.00 on my chase credit card, cannot reach anyone on the phone, I know I did not have insurance, but have a little compassion, by the way Spirit Air corporate office gave me a full, yes full refund to my card with 2 days for my airline tickets, I posted on social media, there are people out there who do care, what happened to Carnaval
Last week my wife (Caty jones) booked a cruise with carnival cruise lines. she had $1,400.00 worth of gift cards saved up over the last year, which were put in our safe. When booking our 4th cruise with carnival, she was told that 3 of the gift cards had already been used? H
Carnival sucks!!! They have no care for their customers whatsoever and I wish me and my family had booked through Royal!! I will continue to escalate until my issue is fully addressed!!
My 94 year old mother-in-law is taking her children and their spouses on a cruise which she paid over 12,000 all passengers expect one were given a 12:30 to 1:00 check in. No one will help to get this corrected, we were even told to add this one person to her sail and sign and that would correct it. It did not. She has rented a limo to take us to and from the terminal and now we have been told he will not be able to board with the rest of us and will not be able to enter the terminal until 2:00 (his given check in). Someone please help we cruise in 4 days!!!! Please note several of us are loyal Carnival Customers.
I booked a cruise my third cruise can’t make the cruise and I can’t get a refund. That is just not right I won’t travel with Carnival anymore.
You want me to be loyal, I expect this of you also.. For sometime it’s been notice that the program faster to the fun is NOT supervised.. it stated that diamond, platinum, then the $50 dollar pay to get in from of me program goes into effect.. if you can’t control these people, then put them in another room from diamond and platinum people.. entering ship, departing ship, and tender, ect.. I am really getting tired of this..
Jan
852913XXXXX, platinum
I agree! We worked hard for platinum and diamond and it is a slap in the face that people can BUY their way for the perks! Makes me so mad!
I TRAVELED CARNAVAL CRUISE MAY 5 2016 THE SECOND DAY OF MY CRUISE THE RESTRAUNT I WAS EATING AT WAS GREESY AND ALONG WITH MY PLATE OF FOOD FELL AS I GOT UP I SLIPPED AGAIN CAUSEING ME TO GO THE THE CRUISE DR, THEN RETURNING TO MY ROOM BOTH ME AND MY HUSBAND , BY THE MORNING TIME MY HAND WAS SWELLED UP ALONG WITH MY WRIST , I CALLED CARNAVAL CRUISE LINE WHEN I GOT BACK FROM MY TRIP ASKING THE CRUISE LINE TO REFUND MY ONE NIGHT THAT I MISSED OUT , NOT TO MENTION MY HUSBAND HAVEING TO DO ALL THE DRIVING BACK HOME DUE TO MY HAND AND WRIST , THIS WAS MY FIRST CRUISE AND I WAS REALY DISAPOINTED WITH THE LACK OF CONCERN , I RECIEVED A E-MAIL DENYING MY ONE DAY REFUND FOR ME AND MY HUSBAND ,, CARNAVAL CRUISE LINE I FEEL YOU ARE BEING UNFAIR AND SHOW LACK OF CONCERN FOR A COUPLE THAT SPENT ALMOST A 1000 DOLLERS ON OUR TRIP ,, C, NORWOOD
I had a very horrible experience on the Carnival Fantasy, Embarkation was quick and getting on the boat was OK as well. Once inside the boat and in my cabin I wanted to shower the water was freezing cold so I could not shower and my toilet was not working properly (would not flush). The bathroom had a lingering smell of urine so I sprayed with my body spray throughout the cruise. We ate at the buffet for lunch and went back to the room tried to shower again and could not. The water was cold the entire cruise we literally had to wash in cold water and take a cup and get warm water to rinse with from the sink. We had the safety drill and that was a bit unorganized and went to get dressed for sinner. Dinner was crazy I mean just crazy we are a party of 2 and was forced to sit with total strangers. I have a food allergy and my food is to be prepared a head of time as I requested and it was not that first night. Dinner was just horrible for me because I was afraid to eat due to an allergic reaction I had on the Carnival Liberty in November that I went on. Anyways we were a hour late leaving which kind of alerted me that something was wrong and when we woke up we were in FreePort Bahamas and not Nassau Bahamas which was a complete bummer for us because my Husband and I had wedding plans in Nassau. My family was waiting for us at the Nassau port and we were at the FreePort port. We packed clothes, toys, DVD’s and all kinds of things for my family in Nassau and was unable to get it to them I think I cried the rest of the trip. My brother got married in Nassau and we were unable to attend which is just awful due to the fact that is why we decided to take the cruise to get to Nassau. The rest of the cruise was just depressing and overall I had a horrible experience on the Fantasy. We were told we were going to get back $50 for the inconvenience in about 3 weeks. I want my money back all together, I need more than $50 compensation because the captain knew something was wrong before we even left and I’m very upset by this. I’ve spent sooo much money planning for this trip to Nassau as well as my brother planning for me to be in his wedding. I am furious with this inconvenience this was just awful.
I totally feel for you, had a bad situation also on Carnival Fantasy. I can’t begin to start to tell about all the things that were wrong. We were also given a $50.00 on board credit. Not good enough. I have not been able to talk to anyone, they have our money and we had taken their cruise that all they care.
After getting some free cruise offers in the mail during the summer only when we called to take advantage of these free cruise offers the boats were all booked solid. We were offered the same cruise but for like $579, $629 or $759. We could NEVER take advantage of these free offers. So, I started to lodge email complaints to the casino offers email address and call repeatedly to complain about this and see if Carnival would Honor one of the free offers we were given but could not take advantage of. But we were told by supervisors that there was nothing they could do.
So this one supervisor told me to call her in Mid Dec. before the new offers were mailed out so she could give us one of these only we were told that there were no new mailings. Also, to add to this the offers we were getting in the mail almost every month have now stopped completely since lodging and filing many complaints to Carnival and supervisors. So this supervisor in Dec, tells me to call back in Jan. Still NO OFFERS. I called again, and spoke to another supervisor who was supposed to transfer me to a higher supervisor in the Casino offers department but I never did get to talk to anyone, I only got passed to a voice mailbox to leave a message, which I did. Now we just received a phone call from my original Dec. supervisor but now instead of her trying to help us, now she has told us, just check the web site and book your cruise that way.
I can’t believe that Carnival has now thrown ALL Customer Service and assistance out the window and they JUST DON”T CARE how much money you spend, and we spend ALOT on each cruise.
Some of my email complaints went unaswered, other complaints were supposed to be addressed but they did absolutely nothing to honor one of the offers that I received but could not take advantage of.
If Carnival is going to send out free cruise offers, DON’T SEND OUT 5000 offers if you only have 50 free rooms to offer. You are creating very BAD customer service.
D.
Currently on the carnival ectasy and let Me tell you what what’s disaster.
It seems like carnival has been Consistently shifting specific costs to consumers . Such as tea costs and dinner items such as lobster which all used to be free.
Also there customer service department has been unsupported of requests by platinum members . We will upload numerous YouTube videos to display this soon.
I have a comment, your website(s) are very well done and contain a great deal of information but, I have not been able to locate a contact person for Supply Chain procedures.
Carnival is the first cruise line we are attempting to contact regarding our ” The Original Frozen XXXXtail”. It is alcohol infused Ice Cream & Ice Pops.
We are located in Charleston, SC
Please visit http://www.XXXXXXXXXtailX.com
Thank you very much for your time,
Cecil A. Toulon, Jr.
843-452-XXXXX
I want to thank Carnival for ruining our up coming cruise Nov 22, 2015. I am taking my family on the Splendor for my 65th birthday, I bought 5 cabins for 12 folks. My roommate had a health issue and cant come so I asked a friend. Now Carnival informs me that I have to pay ANOTHER $250.00 deposit for a cabin that was paid in full months ago. I wish I had bought the insurance because I am so upset with them that I really could care less about going. THANK YOU!!! I will NEVER cruise any of you ships again!!!
To whom it concerns:
My children and I recently went on a cruise on the Breeze. I had been planning this trip for awhile and spent over $10,000 to make it special. It was to be a new beginning for us as a family. A year ago, on September 7, 2014 we lost my husband, my children’s father due to mental illness, a suicide. We were all so excited to be going and to be together for the one year anniversary of their Dad. It’s been a tough year for us all and I planned to make new memories for this date and this time of year for my children and myself.
As you know on Monday, September 7 on our cruise a man jumped overboard. I was in my cabin at the time and was paralyzed with fear. I immediately went to find my children fearing the worst as my one son has been struggling. They were all safely accounted for. I, however did not recover from this incident so quickly. I was not able to get off the ship at any of the ports because of the anxiety I was experiencing. I spent most of the time trying to calm myself down and staying distracted.
I have sailed with you before and at the end of my trip I was excited and couldn’t wait to cruise again. This time I was relieved to get off the boat and back to “safety”. I feel like I was robbed of my vacation. I put so much time and money into this for us as a family only to have it ruined by one man’s selfish act.
Thanks for listening.
Catherine Buccola
I was a 1st time cruiser and did a cruise for a wedding of a dear friend. I was horrified by the service, the quality of the food on the buffet. I would NEVER recommend carnival! On the night of the formal dinning, i was unable to get served a drink for dinner, after asking 4 times i finally got it after my dinner was served, then to top it off the filet that i purchased on top of cruise price was so tough you couldn’t hardly cut it with a knife. Could not get any help, ended up not getting dinner that night and it took over three tries and hours to even get the charge off my bill. I was told, sorry for the inconvenience. I would call that a little more than an inconvenience! The whole trip was horrible.. and their customer on ship and off ship is HORRIBLE!
I have tried to contact, via Email, someone, any one, on the Carnival web site “Contact Us” Email page, but find that I either get no answer, or it takes a long time to get an answer. I Emailed on 9/2/15 (ref# 150902-000156) and again on 9/7/15 (ref # 150907-00076). Other times I just gave up. ONCE, I actually did get an answer and it did give me the information that I asked about. Now, it also seems that the Vacation Planner that has helped me a lot in the past is either on vacation, abducted by aliens, or not working at Carnival any more. I first Emailed her on 9/31/15 with a question that I wanted to discuss via Email only, and not on the phone. I am cruising on 17 October out of Galveston. Could you please look into why it takes so long to answer Emails? Thank you.
Was checking out, left my bracelet and bags on bed, told cleaning lady, NOT to clean room ! would d be right back in 15 minutes, locked the door. went to get coffee came back room had been cleaned and my silver bracelet was missing. reported missing bracelet to steward,he said to report to office, I and a first traveler with Carnival didn’t know i had to report theft before un-boarding. contacted customer service as soon as I got home. Was told basically. If I didn’t report it while I was on-board it’s too late, and not thier concern or responsibility, for having jewelry in my room!” I just received automated e-mail saying sorry too bad were not responsible. Basically anything you carry on-board is free to steal, and you have no rights if something is stolen from you. l’m glad i had my wallet with, if not it would have been worse. very dissatisfied with terrible lack of communication.will look at other cruises. for the future.
I have lost total interest in Carnival Cruise Line. They booked my cabin twice without my authorization, and when I questioned the charge they argued me down that they never charged my credit card. This is all while I was looking at the charge on my account online. Finally after I convinced the lady that they did charge my credit card, she said she discovered they booked two cabins. I said I never authorized two cabins. She said she would take care of it and the next thing I know the are accessing penalties of $240 two times when the package was only like $539. Why would they charge any penalties if they wrongly booked the cabin twice? At the end, they basically told me too bad. They say they tape conversations, so I told them to pull the tape and they would find out I never authorize them to book two cabins. This was just one of the many mistakes they made. They have become a large meat market. In the future, I’ll pay the extra money and travel with princess cruises. Unfortunately we have other cruises booked with them. If you are debating travelling on Carnival Cruise Line, trust me, you don’t want any parts of them. Go with Princess or some other cruise line! Princess is so much more sophisticated, competent and thorough.
there I really hate doing this but i just returned from my cruise on the pride with friends and it has been the worst experience. First they took my wine when i told them i had it and was told that was fine. I went to service desk when i saw it was gone and the lady said she would contact the manager. I went back later and manager said ill get it back by next day. Next day no wine so i went back to desk and the guy said it was going to be brought to my cabin but it may take a while, then the girl said it should already be in my room. Well it’s 2nd day still no wine even after saying it was delivered and they couldn’t even give us a complimentary drink. We are celebrating my friend Lynette trees birthday and Jackie hardy even sent us a cake but no wine.
Then no air in my room for 2 days and they told me policy says it’s at right temp but could send someone again, why so they could say the sane thing. I ended up getting a fan from housekeeping
Next thing was my friend Lynette getting locked out of her room with her daughter, total wheel chair bound, still inside cabin and no one could get in not housekeeping, maintenance nor security and was locked out for 45 min
This trip is terrible. People at customer service the man is just rude no matter what you asked him I. I booked this vacation for my family and friend and her girls and was going to make this a yearly trip. This was my friends first cruise on carnival and it was a horrible experience
The ports were nice but service another thing. We needed a beach wheelchair and was never helped on half moon cay. Another person let us borrow theirs they were given at the port. We were in line waiting to get a clam shell to get shade for our total wheel chair bound little girl and we were in line fir 25 min (3rd person in line) in this place and instead of lady tellIng everyone in line she didnt have anymore clam shell’s, we had to wait 25 min in line then when we got to window she told us to go to next hut down. So we went there waited again to find out they were out and had to go to next one. This is a hard task with children and a child inba wheel chair. Getting off beach was also bad. Other guests were the only ones who helped.
Next comes freeport. We woke up to heavy gas smell in our room that made me and my girls sick. i have been on pride before in freeport and it was nothing like this. When i called front desk, they said there was nothing they can do its normal. Well it was never this bad on previous cruuses.
I then ended up taking a snorkle excursion and boat drivers and reef were amazing. Only issue was that when booking this we were told we would snorkle about 45 min then head to beach and shopping. I was sorry to say we.were in the water less than 30 min. Very dissapointed to pay all this money for less than 30 min. The beach we went to was dirty also. By far the worst carnival cruise ever.
We were celebrating birthdays also for my friends who flew from Nebraska to be with us and they usually cruise royal, but I assured them carnival was awesome, and then I get mud in my face because so much went bad. Then not so long after leaving freeport, the smell started to get better, but then i started smelling paint fumes. I looked out my doors and guy was painting. Really people !
Some places on the ship were not even wheel chair accessible, including water slide area, some could not go there.
I stopped calling the service desk when something was wrong because they were never able to find a solution or help in any way. We kept being told we are sorry but there was nothing they could do.
there were so many other little things but this letter would be way longer than it is now
I can say there were a few positive things about this cruise and it was our wait staff and food were awesome and the cruise director was the best I ever saw. Kevin was amazing no matter if he was on stage or you just saw him walking around. By far best cruise director.
I changed how I see carnival now and I know this is not normal but for as much as we paid it should have been way better. I feel I wasted my money and let a friend and my family down. I’m very hesitant on going back on carnival. I was.in room 4195. Holly konek and Lynette is now in 4205. I hope you can get these people in check because we were not the only ones upset about this cruise. I didn’t want to post this on the blog or fb directly but something needs to be done about all these issues. I will also be sending letters to corporate office and who ever else I think will listen but I wanted to start with you before I do anything else. If this kind of service continues I think people might start looking elsewhere. Thank you in advance for looking in to this.
Holly konek (morgan)
443.235.****
Confidentiality Note: This message may contain confidential information intende
So upset with this cruise line. I loss my phone on a tour bus but it was found and turned into our cruise ship Inspiration. It has been extremely stupid long wait for my phone to be returned its been from 3/9/15 -its now 5/29/15 and still no phone !!! Please just return my phone. We have spent thousands of dollars with this company and i have never felt so SICK!
Oh Kelsey @ Carnival (Celebrity National Cruise).
Of course you have exhausted all resources….because you didn’t catch this in time for me to cancel. I have to wonder how many other families have had this happen and I just may have to say something to Channel 7 and the dance community about this.
Celebrity has been looking at our reservation since September. SEPTEMBER. Every month, when you got a payment from the chaperon or me, Celebrity saw the reservation. The error is on your part for your reservation system not flagging there was a problem.
Celebrity did not even bring this to my attention. The only way I figured it out, was through the problem of another team member. And they are now out a lot of money.
I have some questions that I demand be answered.
What would have happened if my daughter had shown up and I had not caught this? Because Celebrity certainly did not. Would you have denied her boarding?
If other team members cannot chaperon her, can the the fees paid be used towards a competition next year instead?
I find this whole situation suspect and shady. You are a large enough company to have controls in your reservation system to flag when there are problems. This is unacceptable and extremely disappointing. I will never recommend this cruise line or the dance competition again.
Dear Carnival Cruises
This is Michael Bui / Magdalena Kowalska booking # 5r2kx0
Cruise Date April 26 Long Beach
Telephone number 714-597-4413
On April 7 @ 3:00 pacific standard time I called your customer service number 855-888-4412 … Talked to a customer service rep . Asking if my California ID by itself only was enough identification to board for my trip … The customer service rep said that all I needed was my ID only …
Relieved that I didn’t have to get 2 forms of ID … I text messaged Magdalena Kowalska that I was so happy I didn’t need 2 form of ID … That was 6 min. After my phone call at 3:06 on April 7 … A text message saved in our phones ..
The day of my trip April 26 … I was denied boarding to my trip … At that point I contacted your customer service number 305-599-2600 at 5:40 pst on April 26 .. The customer service agent than transferred me to a solutions agent … In a attempt to resolve my problem .. To either get a trip on the next day or a refund … At that point the phone call got dropped or I was hung up on …
I than called back to customer service number 800-955-8060 at 6:41 pst on April 26 … I tell the customer service agent I need to talk to a solution agent that my phone call was dropped … She tells me she will transfer me to David but she wanted my phone number first in case my call gets dropped … I give her my phone number and waited for David a solution agent … David gets on the line … We try to work things out the phone call gets dropped .. he never calls me back … I try the 800-955-8060 back again and the automated machine says there close … I than try a new phone number …
At 6:44 pst April 26 … I call 800-493-3319 .. I ask to speak to a solutions agent … I speak to a agent I ask if I can get on the next ship … She says yes but I have to pay extra … I say that unacceptable … She say she can’t do anything about that .. I ask why David never called me back … She says there was no phone number in note and the customer service person probably wrote it on a piece of paper … I ask for a refund she tells me no … I than ask for a supervisor she tells me she will get one but will they will say the same thing … Well her supervisor did say the same thing …
I am so upset … I could have easily got a birth certificate if I was not miss informed verbally from customer service … I was not offered a solution on a ship for the same price .. Or a credit for a ship that would not cost me money out of pocket … The fun thing is I am now seeing post of people paying only $160 for the same cruise …My girlfriend and I took time off work … Paid $120 in taxi fees … To have no cruise … Please resolve this problem … The proof is in the phone records please check …
It states it clearly on your cruise doXXXXents and on carnival.com the type of doXXXXentation needed to board. Why should the cruise line make accommodations for you when you are the one who failed to read??
I would like to take this time to warn people about carnival I recently boarded a ship (4/13/15) for what I thought was my vacation in which I was bringing my 76 year old mothe and 82 year old stepfather well my stepfather his daughter had e mailed the doctor on our ship and told ask the doctor if they could keep a special eye on him cause he’s getting Alzheimer’s at the time of the safety meeting the crew came to their cabin and told them they were needed at the medical center on the ship where we was advised that they could not accommodate the special request and the corralled us up and forced us off the boat no luggage purses of anything we waited in concourse outside of boat and our stuff was brought to us at the time they tried to force my wife into writing a statement saying we wanted to leave the boat I mean what the hell I just spent 2500$ on a cruise 300$ in fuel 400$ in hotel not to mention taking a week off work and 80$ for parking and no mention of any kinda refund what so ever then to top things off they kept my parents luggage with all their clothes medicine cameras jewelry on the ship and only answer is they will have to wait till the boat gets back Saturday if any body has questions or like situation please call or text me at 573569**** when we return home we are seeking legal advice my name is joe
Joseph did the cruise line ever respond ?
What a wonderful trip my wife and I had. I will book another Trip later this year with Carnival. My Food was awesome Paul in the dinning room was so good. I would like him to be my waiter everyday. Service was prompt and Great. Our room what a Hilton all the time. Abe did so good. We were in room 2297 I hope someone tells them good job besides me. I loved the entertainment listening to Plan A music and the shows. I wish I would of had more time on the Beaches so next time I will do that. Thanks Nolan
Really I don’t know why I am even bothering to waste my time with this message. I have sent E mails filled out the back from cruise survey, and called in to the recent cruise experience dept. MY emails have never been answered, the survey not acknowledged and I was hung up on or mysteriously disconnected when I have called in. I recently sailed on the Magic (Oct 19th 2014 sailing date) It was the WORST cruise I have ever been on. I have never pulled gratuities and this time I did. The dining staff was horrible..the first night we were OVER 3 hours in the dining room, cold food wrong food it was awful. The sad thing is it wasn’t just that night it was poor service the entire cruise (no more 3+hours though). My husband and our group of friends and others we met on the cruise all commented and complained that the staff was not friendly, there was normally only 1 bartender on deck 10, the bar wait staff was practically non-existent. Ordering drinks and taking 45-60 minutes to get them then they are watery, the staff never smiled only one Mulley and poor Rasheish (bartender) way over worked. but always smiled. I have always thought Carnival to be the best line that we have ever taken not after this experience though. Oh and the Buffet food AWFUL didn’t even look appetizing, One day there were 3 or 4 entree dishes that all included potatoes. I really feel like I was jipped on my vacation, I could of stayed home and waited on myself and hubby if that is how I wanted to spend my week AND I would still have cash in my pocket. I don’t have complaints with the Casino either it was better than most the only thing again was the unfriendly staff. It was like all of the employees just wanted to not be there. I know that this is falling on deaf ears (eyes) but I will most definately tell everyone I know that is thinking of a cruise vacay to maybe think all inclusive resort or check out customer reviews on other cruise lines.
Good morning Ladies & Gentlemen,
I’m really sorry 4 bothering you all, but I have a big problem and nobody wants to help me, if you are able, please do. My ex ID no. Was 436507, I was room service operator on Sunshine at that time and around my 6th month of contract I started getting so called panic attacks, went to medical center many times, everything was fine, so they concluded that I was experiencing those attacks. I got medical sign off in Dubrovnik and was sent to the clinic there, I believe the name was Marin med or something like that. After few conversations with the doctor, he said I just needed to rest and sent me home for a month. I was begging not to fire me during that time, he was convincing me that I won’t be fired etc. After a month, I got a letter from Miami saying that I was fired. I am very disappointed with that decision nor I understand it, because I’m completely healthy and was very eager to go back to work. This is a short story, my biggest wish ever since then is still to go back and work for your company, ’cause I adored my job especially interacting with guests. Please, if anyone can do anything to help me out, I would be eternally grateful, if you ask anyone who worked on Sunshine at that time, all of them will say only nice things about me, just like when I was on Elation before Sunshine, you can ask Mr. Ken Byrne, my supervisor was Mr.Dylan Fernandez, anybody…
Thank you all in forward 4 everything you can do to help me, I would be more than happy to go back.
With Respect,
Katarina
Hi sir/ma’am,
I have received mail on 28th Aug 2014 stating that we have various opening and I would like to apply for one of the. So please reply my massage.
Thanks & regards
Amlesh Tapile
Dear, sir / ma’am
With this e-mail i would like to inform you. I was apply already from galley steward to laundry attendant last contract, but until now i am still galley steward on carnival magic. I am already 3rd contract. Please give me a change as soon as possible as laundry attendant. I was already apply Private & Confidential, Desember 13, 2013, Ucok Manganjur Rolando, ID # 451810, Galley Steward, Carnival pride with ( Scott Nelson ) Director Human Operations, Ship board Human Resources, Carnival Cruise Line
Thank you
Dear, sir / ma’am
With this e-mail i would like to inform you. I was apply already from galley steward to laundry attendant last contract, but until now i am still galley steward on carnival magic. I am already 3rd contract. Please give me a change as soon as possible as laundy attendant. I was already apply Private & Confidential, Desember 13, 2013, Ucok Manganjur Rolando, ID # 451810, Galley Steward, Carnival pride with ( Scott Nelson ) Director Human Opetations, Ship board Human Resources, Carnival Cruise Line
Thank you
Sir, I am manohar from india. My life ambition is working at our CARNIVAL CRUISE LINES. so, If any chances, please appointed me. I will do my best and hardwork.
Regards,
K. Manohar
Dear Sir
with this email i would like to ask, but i don’t know with who and where i should be ask to.
i am ex crew member with id 428393 last vessel on ms Carnival Dream Port Canaveral on 2013, my question is, can i apply as an employee as well, if i take resign already?
and what should be i do for re employee as well,
my last position as galley supervisor since 2009 until 2013.
please help me to get it information done,,
Best Regard
Yudi Aprianto
I have received an invitation to ” carnival corporation &pcl Job Application form to fill for a job. I would like to know if is not a scam. The headquarters is in Australia.
Please confirm if the job offer mentioned email is not a scam
Dear sir i got mail from carnivaloutlook1@citynew.com . for a job .
dear sir i just want to confirm that this mail was true or fake . please reply this mail as soon as possible
with regards
Sunil XXXXar
India
Dear sir i got mail from carnivaloutlook1@citynew.com . for a job offer letter . post was public relation officer reporting to admin management . job code: GRF/JB/VOL/05330/FILE0134/CARNIVAL .
dear sir i just want to confirm that this mail was true or fake . please reply this mail as soon as possible
with regards
praveen .p
palakkad , kerala , india
mobile :9037467547
mail id : praveenn56@gmail.com
one of my friends recieved the same mail on 21 july with the same job reference number as u have recieved. i m sure its fake buddy. his JOB CODE: OUR REF: GRF/JB/VOL/05330/FILE0134/CARNIVAL….
Royal Carribean Cruise is offer a special where kids are free. Will you offer this promotion to stay competitive?
Good afternoon,
I have an amazing product that will sell like crazy in your onboard crew shops. I have not contacted any other cruiselines yet, and would like to discuss this opportunity with you first. Please contact me at your earliest convenience.
Sincerely,
Kelly Flanagan
321-961-XXXXX
I am going to start with never traveling on a carnival cruise line again. We have a FBI case against a security employee. My fiancee and I were in the shower when we heard a beeping and so he gets out of the bathroom which is tiny btw and sees it is the smoke alarm. A minute later security comes Knocks on our door to check and says it is probably from the steam from the shower. He calls it in as a false alarm and as he is walking out opens my bathroom door with me naked in there with a towel in my hand. My fiancee slammed the door shut and said what the hell are you doing I told you my fiancee is in there and he replys I didn’t see anything sorry and leaves. We than go to customer service and all they wanted to do was say sorry it was a mistake.
What ship were you on and did you happen to get the security guards name?
IT’S BEEN CONFIRMED BY THE DEPT OF ENVIRONMETAL QUALITY (DEQ) THAT I HAVE A LOW COST ANSWER TO THE NOROVIRUS PROBLEM WHEN ONLY 1000 GALLONS OF MY “LIGHT” TAP WATER TREATED EVEN THE SMELL OF 10 MILLION GALLONS OF E-COLI AND NOROVIRUSES IN A 5 ACRE MUNICIPAL WASTE LAGOON!!
ALSO, GREAT FOR SALAD WASHING GROWN IN ECOLI AND NOROVIRUSES. A SIMPLE METHOD CAN ALSO, BLEED SMALL AMOUNTS INTO THE WATER LINES WHEN FAUCETS ARE TURNED ON!!
I WOULD SIGN AN EXCLUSIVE CONTRACT WITH YOU SO NO OTHER LINE COULD COMPETE WITH YOU…A BOON FOR YOUR BUSINESS!!!! LOOK AT JOHNELLIS.COM
THANK YOU…JOHN ELLIS
Did you witness my fall down the stairwell on Saturday, Jan.11, 2014? This happened at the end of the Carnival safety drill on Fascination. I used a cane to get around just about everywhere. Let me hear from you. Thanks!
EMAIL: AJONESXXXX@carolina.rr.com
We are interested in taking a World cruise on a Princess cruise. My concern is that it appears that the ship goes into active piracy areas such as the South China Sea and the Gulf of Aden. What has Carnival Corporation’s experience been in the past? What security measures do you have in place to prevent an act of piracy?
Thank you,
Paula Flemming
869-669-XXXXX
Our first time on Carnival out of Charlston was anything but fun —should have researched college break—but with that said my wife and I still enjoyed places we have not been to …and thats why we tried the last 3-day from Norfolk.[ we are an hour and 30 from port]
But I did get her on the last 3 day out of Norfolk …and we ”’HAD A BALL” ,please come back to Norfolk…We are not new to cruising , Royal,Holland ,Celebrity and Noreigen…
I can say we would do 3 or 5-6 day at least once a year along with other cruising each year
its just the air-fare that’s a lot out of pocket ….
Come back—Please…
Thank you, Ray
My family and I sailed out of Norfolk, VA 10/13/13 on the Glory. The overall cruise was good, although there was one major problem the first full day of the cruise. I am a large man at 330 lbs. and when sitting in most restaurant booth’s it is tight and uncomfortable for me. Our first time in the main dining room the hostess seated us in a booth, I tried it out and then asked to be moved to a free standing table with chairs. She then walked over to the maitre d’, pointed at me and then they both started laughing! This made me feel about 2 inches tall and left a very sour taste for the rest of my cruise. If this is the type of staff that Carnival is employing I doubt I will cruise this line again.
Hi,
I booked two staterooms in July 4 for the July 29 cruise from NYC. The customer rep automatically added vacation protection (additional $369) without my authorization. I spent the entire morning trying to “fight” for a refund on an optional charge I never wanted. Long story short, a “supervisor” Norma Graciano basically said, “sorry but nothing I can do for you.” NEVER cruising with Carnival again! Very disappointed with their response which makes me wonder if adding optional charges is a standard practice.
why miami fort lauderdale new orleans norfolk is cheaper to cruise then galveston tx
I’m booked for sailing on June 3 2013, someone has backed out and I called today to change a name and was told I had to pay another 200.00…I think this is crazy because its not like Carnival has to do anything but input into the computer. I could understand if I was canceling all together but I’m not. I print my tickets I print my boarding pass, I print my luggage tags! Anyone have a number to Corporate to a LIVE person and not a machine?
I was on the Carnival Paradise last week and enjoyed a cruise to the Cayman Islands and Cozumel, Mexico.
I noticed the small chocolate bars that were in our staterooms each day. Since I work for a company that produces chocolate that caught my eye. I was hoping you can give me a contact name for the company that makes the bar for Carnival. I would like to contact them about the use of our chocolate.
I thank you in advance.