Cablevision has its roots in the 1960’s launching of Sterling Manhattan Cable by Home Box Office (HBO) by Charles Dolan.
Dolan subsequently sold HBO and Sterling Manhattan Cable to Time Life Inc. and used the money from the sale to start a new cable system called Cablevision in Long Island, New York.
Cablevision quickly expanded to other parts of the New York metropolitan area.
By the mid-1990’s Cablevision had 2.9 million subscribers in 19 states.
Today Cablevision Systems Corporation owns and operates cable television systems through three operating segments: Cable, Lightpath, and Other.
Cablevision is publicly traded on the New York Stock Exchange under the symbol CVC, is a member of the S&P 500, and is #382 on the Fortune 500.
Cablevision has 14,046 employees and had $6.23 billion in revenue in 2013.
CablevisionCablevision has its roots in the 1960’s launching of Sterling Manhattan Cable by Home Box Office (HBO) by Charles Dolan.
Dolan subsequently sold HBO and Sterling Manhattan Cable to Time Life Inc. and used the money from the sale to start a new cable system called Cablevision in Long Island, New York.
Cablevision quickly expanded to other parts of the New York metropolitan area.
History
By the mid-1990’s Cablevision had 2.9 million subscribers in 19 states.
Today Cablevision Systems Corporation owns and operates cable television systems through three operating segments: Cable, Lightpath, and Other.
Cablevision is publicly traded on the New York Stock Exchange under the symbol CVC, is a member of the S&P 500, and is #382 on the Fortune 500.
Cablevision has 14,046 employees and had $6.23 billion in revenue in 2013.
I have had internet only, Optimum 200 speed, since February 2019. Since that time, up until today 5/12/2020, I lose internet connection several times a day. I am disabled and live alone. I usually only have my laptop on and lose connection by just reading emails. So, I have had 4 service appointments and the last one, they charged me $90 for the service call. I wasn’t advised by the repairman I would e charged. He went into a crawl space in which I don’t have access to and switched the cable wire that went up into my apartment in which he said there were 2 there and he didn’t know why. It temporarily solved the issue for a couple hours and went back to the same problem. When I received my next bill, there was a charge for $90. I called optimum and wanted that charge removed and they told me I was responsible to pay because the cable wires are on the property in which I live. (I live in Public Housing) I told them that I am disabled and on a limited income and that is why I lowered my services with them to $63.35 a month an that is all I can pay. They did not care. I told them Cablevision installed those wires many years before I lived here from the pole to the crawl space and I wouldn’t ever physically be capable of going into the crawlspace nor is anyone besides housing and utility companies allowed to. I paid the $63.35 that I have always paid and the following month I was charged a late fee and on each opening of my browser, there was a warning from Optimum stating my account is severely overdue and I had to pay $154.28 to avoid service interruption. I called Optimum again, explained the situation, again, and was told they would take off the $100.93 off my bill and all I had to pay was $63.35. During my calls to Optimum I requested they send someone here to investigate the situation so they understood my complaint. That was denied right on the spot. so, I spoke to a so called supervisor after waiting on hold for 30 minutes, is name is Travis ID#KB1. He told me they will not take the late fee nor the service charge off my bill and it will cost me $10 more each month if I do not pay in full. I received an email on Saturday May 10th, stating an invoice for a service change. I was livid because I never was asked nor suggested to, to change my service to include service maintenance for $7.99 a month. So, I received another email on Monday 5/11/2020, with a congratulations on the change in your account for service maintenance. I called Optimum again, after paying my bill that was due on 5/7/202 for $63.35 in which the original balance including the service charge and the 2 late fee’s was $164.28, they were trying to have m pay $79 and change to be current with my bill. They had the audacity to tell me I was confused by the billing cycle, in which I was current up until they charged me for a service call, I have never had a problem paying what I was paying. Who’s really confused now? It was an insult to my intelligence to tell me I’m confused when they are wrong! With the unauthorized changes to my account by OPTIMUM, my new bill will be $55.38 after I send them $27.33 this month, in which I already paid them for this month. They told me the changes in my account were probably the good intentions of one of many reps I had spoken to and intended to discuss it with me but neglected to, and changed it on their own. I cannot pay ore than I do for just the bare minimum in internet and they are still insisting I’m responsible for the service repair in March. Please, I need an investigation into Optimum and their shady practices.
Worst service in the world. I called on 4/23/ 202 to get help twice and was hung up on. I called again on 4 /24/ 2020 and again I was hung up on more that 2 times. Tech support is a joke when the people you are talking to barely speak English and have to ask the computer in front of them what to tell me. I spoke to 7 different people that day and the last one said she would mail out a TIVO card to me because as anyone knows cablevision’s equipment is crap. I only just got the TIVO card last year and when the rocket scientists on the phone from another country can’t help (LAUGH) they say the equipment needs to be replaced and since there are no Americans working at the cablevison offices (here in this country) I have to wait for one by mail. I called today to find out if it was sent and the rocket scientist I spoke to kept asking me what I was talking about. I spent a half hour trying to tell he what I was talking about I even had to spell it. I then asked for a supervisor and she wouldn’t let me talk to one. She put me on hold and left me there for a while. Finally when she came back she still wouldn’t let me talk to someone else. Then she gave me a song and a dance and told me I had to wait another 5 days. SO I’M 8 DAYS WITHOUT ANY TV AND THE CABLEVISION JERKS MAKE SURE YOU CAN ONLY CONTACT TECH SUPPORT IN ANOTHER COUNTRY WITH PEOPLE THAT DON’T HAVE ANY TECH SKILLS!!!! THE PHONE AUTOMATION TELLING ME TO GO TO THEIR WEBSITE WHICH I CAN’T GET HELP FROM EITHER. I SPENT AN HOUR ON THE PHONE TODAY AND 4 HOURS ON THE PHONE LAST FRIDAY, 2 HOURS WAITING FOR SOMEONE TO ANSWER AND AND 2 WAITING WHILE I WAS THE HOT POTATO BEING TOSSED FROM ONE UNEDUCATED PERSON TO ANOTHER THAT DIDN’T KNOW ANYTHING ABOUT TIVO CARDS!!!!!!!!! CABLEVISION YOU SUCK, I HATE YOU AND I HOPE STREAMING TAKES OFF AND YOU GO UNDER!!!!!!!!
Is there anyway to get you to stop sending me mail? At my house we get between 2 and 5 offers per week and honestly we have zero intention of becoming customers and the constant flood of junk mail is not going to help change that.
So with this virus thats going on they are haveing kids do school at home on there computers personaly i dont have kids but i do have cablevision and havent had any problems so far i do like the servise. I think yous should set up a Temporary wifi for kids that have Access to computers but dont have access to wifi there are alot of wifi hot spots around towns that kids can access to be able to do there school work at home.
i have been a cablevision subscriber ( prisoner is more accurate) for 40? + years. The current service i have at my home , i have had for 23 years. I initially was installed in my daughters closet. why? i don’t know. the service person said it was the best place to put it.
over the 23 years the service has been awful and every neighbor agrees.
recently ( sept) i had NO service for the 100 time and asked that a rep come out ( the green box on the street was dismantled and perhaps that had something to do with it ) the rep said why is the modem and router in the closet i said that’s where they put it he changed the modem and said don’t use the optimum router , it’s s__use YOUR Apple router for that i was charged 80.00 plus i gave him a 20.00 tip to get lunch i didn’t know i was being charged until i got the bill. Then no service again. rep came back and said you should move modem downstairs out of closet you can do it. but i’ll do it for you. he did
fyi wi-fi not any better! i see my bill has 80.00 charge i questioned it again. rep on the phone said he would remove the charge after i explained why i shouldn’t have been charged. IF i paid my bill in full which was now 300.00 + he would remove it.
i checked on my bill today and the charge is still there and they are threatening to shut off my service if it’s not paid! The green cylindrical box on the street is in parts again! i called again and spoke to rep explaining the box, sketchy service, and the 80.00 service fee. She basically ignored me telling me i would be charged for service call and then we were disconnected. I’m trying to be optimistic that she didn’t hang up on me. I asked for the records of the service calls which she did not respond to. I want the records so i can file a suit against Cablevision/ Optimum for
overcharging me unlawfully for poor quality service
charging me for a service call where the problem was not my fault
the stress that i have endured for years regarding the terrible service. I am recovering from very serious cancer and try to keep my life stress free.
The broken box on the street that continues to create problems with the wifi in every home on the street.
In fact, there are currently trucks in the neighborhood laying NEW lines in the area. When i spoke to one of the technicians this morning he said. yes the service here is S_____ and they know it. that’s why we were contracted to put new lines in- and he told me to get FIOS it works much better.
This is a matter of principle and if need be i will contact channel 12 news or CBS NY Post to bring attention to this matter and be credited my 80.00 and eventually have wifi that works if that in fact is the intention by repacking the cables that
I have been a customer for six years. I have never experienced such poor customer service until now. On October 27,2019. I lost all services. My service was out for four or more hours. On November 1,2019 I lost service again. Only this time my service was out for ten hours. Within this time I tried to receive a credit via online due to my services being interrupted two times within a four day period. However it wouldn’t go through. On November 9,2019 I decided to call to speak with customer support. After following the most ridiculous prompts I was finally able to.speak with someone. When I told her what my issue was she stated “I can’t help you because you only have till the next day to ask for a credit.” I explained that I tired to submit it online and it was unable to go through. She then asked me what were the dates of my lost service, to which I gave her the dates as well as the time frame from the emails that were sent to me from OPTIMUM. She proceeded to tell me that the service interruption had to be more then four hours to receive a credit. To which I told her they both were. She started to become very frustrated because I told her I was looking at the emails while giving her the time frame. I couldn’t understand what would be her issue with me because this is the Job she applied for. She then hung the phone up on me. However I called right back and received a different agent who was much nicer. I kindly explained to him about the previous experience I had and asked to speak with a supervisor. I was told he would take my information and the supervisor would give me a call back within two- four hours. I never received a call from the supervisor. I called back on November 12,2019. I was connected with a agent named Amy. I briefly told her my problem and somewhere in between the call the line went silent. I didn’t hear her say hold on one moment or anything. I decided to hang up and try again. I was connected with another lady agent. Who proceeded to locate Amy, when she couldn’t she asked how could she assist me. I briefly explained one more time . This agent stated she would look to see if any outages were in my area. However she came back to the line and said she didn’t see anything. I proceeded to explain to her that I have the emails with the dates and time frames that if she wanted me to I could email them to her to show that I had outages on them days. She tried to give me a credit , but said she was unable to because she sees one was applied already for $5.23. I then asked her what was the credit for. She couldn’t explain that to me. I asked to speak with a supervisor she told me he was unavailable without even checking. I told her that’s unacceptable and that I will wait on the supervisor. I asked her what was her ID number she said she wasn’t allow to disclose that information. I asked her what was her supervisor name she told me she wasn’t able to tell me that either. After being placed on hold Five times and each time her coming back to the line trying to convince me that the supervisor was still unavailable, she finally transfers me, it’s now been 45 minutes on the phone with this complete idiot! The supervisor Drake Micheal Id Dk151 comes to on the phone. I Express how they have to better train their employees. The customer service is unprofessional. He apologizes for the poor customer service. However he says I can’t offer you a credit because I need a ticket number to lookup and apply the credit. At this point I’m confused because OPTIMUM has personally sent me two emails confirming my service was interrupted. I asked him what was the credit of $5.23 . He stated because my phone service was interrupted only. How would he know only the phone service was interrupted? He stated because that’s what his system was working on. In reality my internet, phone and cable was interrupted for ten straight hours . I’ve decided to move on from OPTIMUM. As a vaule customer that’s spending more then $200.00 a month. I deserve to be treated with respect!
To whom it may concern:
I have been a Cabelvision/Optimum subscriber for several decades. On Friday, August 23, 2019 my cable, internet and phone service went out at approximately 9:00 p.m. EST. I assumed that it was a standard outage due to the fact that there was a severe storm the day prior. After two days of no service on, Sunday, August 25, 2019 I decided to call the main office in order to request an update on my service restoration. It is unfortunate that a longtime customer should be required navigate through a mind field of convoluted instructions in order to finally speak with a human being. When I finally spoke with a representative who stated that the earliest a technician would be available was Tuesday, August 27, 2019. I stated this would be unacceptable because, not only had I been without service for several days prior, but I had an elderly relative in the home and landline service was imperative. The gentleman was able to schedule an appointment for Monday, August, 26, 2019. The caveat was that he could not give me a specific timeframe, only that the technician would be there sometime “tomorrow” and would call prior to their arrival.
On Monday, August 26, 2019, I reached out to your customer service team between 10:00 a.m. and 11:30 a.m. EST and spoke with a young lady named Sherry. I requested to get an estimated time of arrival for the technician because, not only did I have several meetings to attend, but I also had an elderly relative in the home and did not feel comfortable leaving them alone. She stated that because that the appointment was already set she would be unable to change the arrival time. I expressed that this was not acceptable because, as per the previous rep, if someone was not at home to acknowledge the technician, would be billed a service charge. She stated that the only thing she was capable of doing was either cancelling the call, or rescheduling it. She stated that she could reach out to the dispatch in order to have them update me as to when the technician was en route. I was happy to hear that but the fact of the matter was that she was incapable of giving me a more narrow time frame as to when a tech would be at my home. She began to get frustrated when I expressed that these were not adequate options. At this time requested a supervisor which she clearly did not like. I asked for her employee identification, and her call center location. She stated that “as per company policy” she could not divulge that information. She placed me on hold for a few minutes and then returned statin that there was no supervisor available. At that point I requested to speak with her supervisors’ superior. Not only did she say that she was “not allowed” to give me he his/her name when I requested it but I was immediately placed on hold again and then was advised that her supervisor was speaking with another customer and was not available at the time. I asked for his name (Joe) and was advised that it would be at least FOUR hours before he was able to speak with me. I advised that I was willing to hold. After being without service two days, another few hours was truly not an issue at that point. After, being put on hold three more times between, her not being able to reach her supervisor and me not accepting a call back she hung up on me after being on the phone for 33 MINUTES.
At approximately 11:45 a.m. on the same day, I called your customer service AGAIN, had to maneuver me way through your labyrinth of options. I spoke to Lucas. I immediately requested to speak with a supervisor in order to discuss my previous experience. Lucas placed me on a brief hold; when he returned he stated that his supervisor, Adam, “was not in today”. He placed me on hold again for approximately three minutes and advised that another supervisor named Julio, who later advised that his identification was JU5) was available. After another five minute hold, I spoke with Julio who was apologetic however was still unable to narrow down the timeframe from eight hours. I emphatically expressed that I needed to know the approximate time that the technician would be arriving. H again was only capable of stating that it would be “sometime before 8:00 p.m.” He then proceeded to appease me with a credit of $17.95 per day worth of service based on my existing plan. For the record, I never asked for a credit in any way, shape form or fashion, all I wanted to know was when my technician would be arriving. I was beyond insulted. I’m shocked and appalled that he not only felt that this was a resolution to my issue. When I asked what call center he was located out of he stated the “NYC Call Center.” I then requested to speak with his supervisor. He advised that it would take FOUR TO FORTY-EIGHT HOURS in order for someone to get back to me. He also stated that he would decline the credits that he initially offered.
I made several attempts to get updates via for archaic automated system on 8/26/19. At approximately 12:45 p.m. the automated system stated that the technician would be arriving between 2:58 p.m. and 3:58 p.m. Tis was obviously not the case. WHEN I CALLED AGAIN AT APPROXIMATELY 4:30 P.M. the automated system stated that t he technician would be arriving between 6:52 p.m. and 7:52 p.m. The technician finally arrived at 5:55 p.m. THERE WAS NO PHONE CALL PRIOR TO HIS ARRIVAL. I was told several times by all of your representatives that I would receive a phone call prior to his arrival. The gentleman did not even have toe courtesy to knock on the door or ring the door bell upon his arrival. He simply pulled up and began to access the issue. He walked onto the property took a brief look and then moved his truck to the opposing street where the wires that needed servicing were located. At this point he placed his service ladder on my fence! When I asked why he would do such a thing he stated that he placed it in such a way that it wouldn’t damage the fence. I was significantly unappreciative as to the treatment of my property during his visit. He did not give me a re-cap of the work he preformed at all. Thankfully my service was finally restored.
It has now been four days since this incident and I have yet to receive any type of communication from a supervisor whom Jose promised I would receive within forty-eight hours. This is deplorable. Overall, I can say that this has been the single most horrifying customer service experience I have had with this or any company in a very long time. The lack of empathy from every one of your employees and the sheer dismissiveness of my concerns was extremely surprising. Never have I encountered a group that “cannot do anything more” than these individuals I worked with over the last few days. They literally said this to me time and time again. I heard it from every person I dealt with on the phone. My question is, if no one can do anything then why are they there in the first place. I not only would seriously consider your hiring practices but also re-vamp your training process for any employees, that you deem viable to the business. As for me, I will seek cable/phone/internet elsewhere and will surely tell everyone I come across to avoid your company like the bubonic plague. Your treatment of customers is deplorable and shameful.
–Kharmel Haynes
I became an Optimum customer almost 8 months ago, at which time I was entitled to a $100 AMEX gift card after 90 days of service. It took numerous calls to Optimum and finally to the NYS Attorney General’s office (where I reported consumer fraud) before I got the card just last week. When I attempted to use the card, I was told that IT IS INVALID!
If I don’t get IMMEDIATE satisfaction, I will contact the Attorney General’s office again.
Your customer service is horrible. We have been outstanding customers for years, but now when you call customer service you get people who have a very bad command of the English language and are difficult to understand. I have been trying to resolve a service call charge for almost one month. Actually since May 27, 2019. Now it is June 20, 2019 and after many, many calls to your service line and promises of managers returning my calls (that never happen) I feel I must go to either FCC, BBB to get some help. I will go ahead and email the CEO and see if I can get some help, Cablevision service is the worst. I feel that I should send them a bill for the time I have spent trying to get some answers. I think it is time to look elsewhere for tv products. I can’t believe they are able to get away with treating customers as idiots.
Me too exactly.. all corporate automatons .. no one can do anything to help anyone. My issue was fraudulent un-needed work that wasn’t necessary or did anything to correct the issues.
I have been a cablevision customer since 1976. Since it became altice the customer service non existent. I can’t get to speak to anyone in the United States and everytime i call I get disconnected. I am ready to go to the corporate office with all the news stations and picket. I am insensed. I hope there is someone that can read this and contact me to get help
I need to speak to someone in the US – I have called repeatedly and have been connected to persons with a terrible command of the English language who have not been able to help me and told me on multiple occasions that because of company policy they are not allowed to put me in touch with persons from the USA. I have called corporate headquarters on numerous occasions and no one answers. I have been a customer for over 30 years and would like to know if this is in fact your current policy that customers in the US are not allowed to receive service from your employees in the US
ALTICE – SINCE YOU HAVE TAKENOVER THE CABLEVISION, YOU HAVE DESTROYED
IT. I DO NOT HAVE SERVICE – INTERNET, TV & TELEPHONE FOR THE LAST 3 DAYS.
I AM NOT LIVING IN A JUNGLE. WE ARE LIVING IN DIX HILLS, L.I. AND PAYING YOU
GOOD MONEY. THERE IS NO BODY THAT CAN HELP US. I THINK YOU SHOULD
SELL YOUR COMPANY TO FIOS OR A SIMILAR U.S. COMPANY, WHO WILL CARE
FOR THE CUSTOMERS.
YOUR SERVICE TECH WINDOW IS FROM 10:00 A,M, TO 8:00 P.M. I HAVE MISSED
A FULL DAY OR WORK AND LOST MY WAGE. ARE YOU DONALD TRUMP WHO
DOES NOT CARE?
I WAS A CUSTOMER IN THE SEASIDE HEIGHTS WITH SEASONAL DATES. I DISCONNECTED SERVICE AND RETURNED EQUIPMENT ON OCTOBER 23 , 2018. BECAUSE OF THE BILLING CYCLE ENDING IN OCTOBER 21 2018, 1 AM BEING CHARGE FOR THE FULL BILLING CYCLE FROM 10/21/2018 TO 11/21/2018, WHICH MEANS I AM PAYING FOR SERVICE I NEVER RECEIVED. AFTER SEVERAL CALLS , I FINALLY GOT A SUPERVISOR WHO SAID THEY WOULD CORRECT THE BILL. AFTER THREE MONTHS OF NOT RECEIVNG A STATEMENT, I RECEIVED A THREATING BILL FROM A CREDIT SERVICE. I TRIED TODAY TO TALK TO A SUPERVISOR BUT WAS PREVENTED O TALK TO ONE BY TWO OF YOUR CUSTOMER SERVICE REPRESENTES, BRANDON (ID ZF1), AND MARIO. WHY SHOULD I PAY FOR SERVICES I NEVER RECEIVED. I WANT A PHONE NUMBER FOR A CUSTOMER SERVICE DEPARTMENT HEAD IN CORPORATE OFFICE.
My issue history goes all the way back to 2007. In that time period, I discontinued TV service. The box was returned. The line was capped at the pole. Even with no access to TV service, I was billed an additional $75.00. You (Cablevision) chased me through three different addresses and several years attempting to collect money never owed. Then through a fourth address internet service was discontinued by me. Why ? Because testing revealed I was not seeing advertised upload / download speeds. Testing revealed no equipment issues. Yet the problem persisted. When you jacked up my bill at the end of the “promotional”, I discontinued service, as I warned I would if my bill went up. I was asked when I wanted service discontinued. Based upon that date, I was told my closing bill was $58.00. Even so, My account has reflected two different (rounded) alleged debt amounts of $120.00 then $95.00. Which remains unpaid because it is not what the C.S.R. advised I would owe. If you do the right thing in amending my bill to reflect what is truthfully owed ($58.00) I could consider service again. If not, then not.
I have been trying to reach someone I. Corporate cannot get through can someone please ca!! Me 845298XXXXX
I had frontier for phone and internet. I recently switched to the triple play with optimum. Big mistake. Called three different sales people got 3 different prices. I have been with Optimum Tv for years and am a good customer. One told me my bill would be 189, but then i got added cost of 10 for internet box. Then i told them in order to switch to the service i didnt want to pay any additional fees. They came I switched and have a bill 130 dollars more than expected. Prorated charges and 60 dollar fee for me to get added services???
Is this the way you treat loyal customers. You treat new customers better. I called to try to get some fees off. Spent over hour on phone, the person said no supervisor available, then he said he found one. Was on hold for over 20 min then hung up on. Tried the chat and told my story wanted to talk to corporate or supervisor another hour and the run around.
Needless to say I have a huge bill, and should have gone with frontier for everything; which i will do in the next month or so. This company has gone downhill with all these high cable box, and internet modem chargers. Also, if I am adding services why should i have to pay a fee. Besides the fact I can’t even talk to someone to help me, I just get the runaround. Well I will certainly never recommend this company to anyone.
I have been a loyal customer for a while and unfortunately have found a better deal that will accommodate my family’s need and have decided to switch providers. I called your company today to cancel and they tell me that I need to wait an entire billing cycle so that the cancellation may go through. My bill is due in 3days- why cant you cancel when you asked for the service to be switched off.
I asked to speak to a manager/supervisor and apparently your company does not have any to speak to as none of your staff was able to provide a name of one, yet alone provide a number. I find that very stranger your offices are run without management.
Additionally to get a response I’m told 3-5 days that is very poor customer service in my opinion.
I just want my cancellation to go through effective 10/5/2017. I’m no longer using your services as they have been shut off at the house and new service installed.
Is that even fair to have your customers pay for service they are not using?
If I call and ask for a package upgrade that is done automatically and I’m charged right away for that service- that benefits your company, however when a customer asks for something on their end it appears to be a struggle and a long waiting period–is that fair for your customers.
All I want is my service to be disconnected and for payment to stop on 10/5/17. My bill is paid up until 10/7/2017.
I would appreciate a prompt response
Thank you
Justina Ahern
Account # 07801-957543-xx-x
Cablevision, not much you can say about them, I mean nothing nice.
Monthly fees are super high, and when you need service, you are at their mercy.
No discounts for economically challenge customers, rasing fees all the time. They want you to pay 100% of the bill, but not providing 100% services. ????
Time to make a switch. Enough is enough.
I woke up to channels 188and189 not working. When I called optimum a Ms. Heniff said there was nothing that could be done. I do not think it is fair to take away channels without notice or compensation. Please contact me at six soon as possible.
Hello. I am sending this because I woke up this morning to channel 188 and189 no longer avaliable. When I called customer service. I spoke to a supervisor named Ms. Heniff. She basically said there is nothing she can do for a woman like me who is on disability and pays$254per month in cable. Someone who has the gold package and if a long time customer. If something is taken away. Then you guys should either offer credit. Or similar channels. These are music channels. And music is very important especially channel 188 for my grandchildren 8and 9 year olds who live with me. It also upsets me that no notice was giving about the discontinued channels. If I added something to my service I would be expected to pay more. So being 2 channels were taken away. We should get some sort of accommodation for the inconvenience.
Please have someone from Corporate Headquarters give me a call at 914 479-XXXXX regarding a service visit to my home
Thank you,
Maddy
To whom it may be concern hopefully corporate my name is Jose Ortiz I’ve been with Optimum more than 20 years never had a problem until a couple of years ago I started calling and I kept on complaining and the service went from worst to worst I explained to the technician they needed to change the tab and that will help everybody because tabs need to be changed is a little bit of work involve but it’s doable because I work for Dish Network and I know about the problems on the pole concerning tabs but you guys always been top of the line when it came to internet service every customer’s house that I went to I always recommend it your service because that’s the way I felt and that’s what I saw. I my problem now is that I pay all my bills and never had any real problems with you guys I always pay on time and pay what I owe you guys told me it was $67 last bill I paid $67 on time.so yesterday I was expecting a very important email and they sent it and when I went to check my email at was not no longer working I call up to find out what’s going on and they told me that I owe $12 for 160 days you know my credit got hit because it went to collections I was unaware that I ordered $12 if I pay you guys for over 20 years why would I not paid $12 it makes no sense and so now I need your help to take that away from my credit report because I never got a bill from you guys I never knew that anything was wrong I thought everything was right I’ve got nothing from you guys absolutely no bill whatsoever I would have paid it so I paid it and I called up and spoke with customer service they told me the bad news of my credit got hit because it’s in collection at this point I don’t know what to do so I am reaching out to you to corporate for your help please reverse this I already paid your $12 I still got no internet service and I paid it all yesterday I guess this is where you guys turn your back on a loyal customer hopefully I can get some good help and that won’t be the case even if you email something to me it would not go through because my emails is no longer working please help make this right for me I’ll be okay without your service but I need for you to lift that off my credit report please I worked all my life maintaining a good quality credit. for everything it is about good credit please help me my phone number is 201 341-XXXXX Jose and common Ortiz thank you
I am very disappointment with your sales dept of Cable vision
Please have some control over them or your Company may be liable for a Lawsuit
I am customer from Fios received a call from you sales office offering me a good deal
We agreed on the terms and insisted i need my existing telephone number
I was told it will take some time to release my number from Fios
They gave a time for installation on Jan 26 When the Tech came i was told i cannot get my same number though from the beginning i insisted for my number
I took a day off from my work lost a day pay .I called your sales dept the person was extremely rude and unprofessional
Your sales people must inform the customers upfront that they will not get their telephone number to avoid any confusion
I have canceled my order and contemplating to report to the Better Business and Attorney General office
Syed Anwar 316 Plymouth St Dixhills Ny 11746
Tel 516 779 XXXXX
ATTENTION: BRIAN SWEENEY, CEO
THIS A.M. SHORTLY AFTER 6, THERE WAS A POWER OUTAGE, CONFIRMED VIA PHONE MESSAGE FROM CABLEVISION. SEVERAL HOURS LATER IT WAS RESTORED, HOWEVER, MY T.V. IS NOT WORKING. UPPER FLOOR T.V. WAS RESTORED. GROUND FLOOR T.V. FLASHES “BOOT” AND “HOLD” ALL DAY,, WITH INTERMITTENT ‘CISCO” LOGO APPEARING ON SCREEN. MADE THREE ATTEMPTS TO GET THIS RESTORED. FIRST TWO CALLS TO YOUR SERVICE CENTER WERE ANSWERED BY PEOPLE WHO EXPRESSED EXPERTISE BUT WERE UNABLE OR UNWILLING TO BOOT THE SYSTEM. OPERATOR WITH I.D. MA6 WAS ONE OF THEM. SHE WAS RELUCTANT TO GIVE ME HER I.D. AND RATTLED IT OFF. THIRD PERSON I SPOKE TO WAS ALSO NO REPAIR TECHNICIAN AND INFORMED HE WAS SUPERVISOR. WHEN INQUIRED, LEARNED HE WAS SUPERVISOR OF CUSTOMER SERVICE. HIS I.D. IS CSW. HE DID BOOT AND WAS UNSUCCESSFUL AND SAID I HAD TO HAVE SERVICE CALL TO HOME OR RETURN THE BOX. THE BOX WAS WORKING BEFORE THE BLACKOUT! THIS PERSON, CHRIS, ALSO INFORMED THEY ARE NOT ALLOWED TO TRANSFER CALLS REQUIRING REPAIR TO THE REPAIR DEPARTMENT.
ON PREVIOUS OCCASIONS IN EARLIER YEARS MY SERVICE WENT OUT AFTER A POWER OUTAGE, THE REPAIR SERVICE TECHNICIANS IMMEDIATELY GOT IT WORKING AGAIN. NOW YOUR COMPANY DOES NOT EVEN CONNECT CUSTOMERS TO YOUR REPAIR DEPT. ACCORDING TO CUSTOMER SERVICE PERSONNEL, WHO INSIST A SERVICE TECHNICIAN COME TO THE HOUSE FOR REPAIR. WHAT IS GOING ON HERE?
A CUSTOMER IS ENTITLED TO GET THEIR UNITS WORKING AGAIN AFTER A POWER OUTAGE AND ARE ENTITLED TO GET CONNECTED TO THE REPAIR TECHNICIANS WHO ARE TRAINED TO DO SO HOPEFULLY, THIS IS ENTIRELY UNSATISFACTORY, AND THAT IS WHY I NO LONGER HAVE YOUR PHONE/INTERNET SERVICE. THE FRUSTRATION OF NOT GETTING CONNECTED TO A KNOWLEDGEABLE REPAIR TECHNICIAN AND HAVING TO WAIT SEVERAL DAYS FOR SOMEONE TO COME TO THE HOUSE AFTER POWER OUTAGES IS UNACCEPTABLE!!!
I WILL NOT PAY MY BILL UNTIL MY T.V. SERVICE IS RESTORED AND EXPECT AND REQUEST, AS IS APPROPRIATE, A REPAIRMAN CALL ME AT HOME TO WALK THROUGH THE FUNCTIONS TO RESTORE PROPERLY WHICH NO ONE HAS DONE!
AS AFORESAID,, THE T.V. WAS WORKING BEFORE THE POWER OUTAGE.
THANK YOU. ANTICIPATE HEARING A/S/A/P. I CAN BE REACHED AT 631-928-****.
I’ve been trying to get in touch with a supervisor from optimums for days I spoke to a few customers services workers and could not understand a word they were saying, one worker even told me I have to pay the replacement box of $80:00 monthly and my bill will remain the same.l tried to explain to her that it was impossible but she couldn’t understand, somehow .today I tried to get in touch with a customer service worker and spoke to an American who spoke perfect english(Mr.Jerry) and was satisfying.I have yet to speak to a supervisor. Sh**ty sh**ty sh**ty service, Jerry was a blessing.