Buckle was founded in 1948 in Kearney, Nebraska by David Hirschfeld. Originally called Mills Clothing, the store sold men’s clothing and accessories.
David’s son, Dan, took over the company in 1965.
In 1967, a second store was purchased. The store was called Brass Buckle.
By the 1970s, Brass Buckle transitioned to a denim store.
In 1977, the company began selling women’s clothing.
By 1981, there were 17 Brass Buckle stores.
In 1991, the company name was changed to just Buckle.
In 1992, the company went public. In 1997, the company moved to the NYSE.
By 1996, there were 181 stores in 22 states.
Today, Buckle operates nearly 450 retail stores in 43 US states.
Buckle
Buckle was founded in 1948 in Kearney, Nebraska by David Hirschfeld. Originally called Mills Clothing, the store sold men’s clothing and accessories.
David’s son, Dan, took over the company in 1965.
In 1967, a second store was purchased. The store was called Brass Buckle.
History
By the 1970s, Brass Buckle transitioned to a denim store.
In 1977, the company began selling women’s clothing.
By 1981, there were 17 Brass Buckle stores.
In 1991, the company name was changed to just Buckle.
In 1992, the company went public. In 1997, the company moved to the NYSE.
By 1996, there were 181 stores in 22 states.
Today, Buckle operates nearly 450 retail stores in 43 US states.
Why the fk make the pockets so small? Im a man not a child. My hands barely fit in the pockets, much less my cell phone or hardly anything else. Otherwise great jeans but comon wth is with the baby front pockets?
VERY BAD CUSTOMER SERVICE!!!!
I placed my order on 11/20/16 (order # 200397740). I never received my order. Tracking said it was left at my door. I called buckle tweice to explain that i live in an apartment complex and any packages that get delivered are left at the clubhouse for pickup. I did not receive any package at my door. I did not receive any package from the clubhouse.
I have not received order # 200397740. I have not received a refund. I spoke with buckle twice and they said they will look into it and get back to me. I have not heard from anyone.
I usually spend $500 a month at Buckle. Its been two months since i have not received my order. And i have not received a refund. And Buckle customer service still has not gotten back to me!
VERY BAD!!!!!
I love buckle don’t get me wrong. But I’m not very happy with the miss me that I’ve been getting lately. In the past I’ve never ever had jeans rip on me. Especially miss mes. The past 6 monthsI have had to exchange a pair that I love 3 times now. I’m not very happy because now the store I got them from has told me I can’t exchange them anymore. If I wanted jeans that would rip I wouldn’t have spent $110 on a pair. I would’ve gotten $10 instead.
This story sounds familiar!! I just went through same thing with the Donna jean by rock revival ,, paying over $150 , first pair ripped at pocket and they exchanged for another Donna jean , only to have second pair rip out at pocket again! I Purchased several other jeans from buckle, no problems . Was informed at store location that the Donna jean was discontinued because of problems in material and ripping , understood my frustration but due to length of time couldn’t help with an exchange.. although an obvious problem with the product? I then reached out to
guest service department Spoke to Judy who initially relayed she thought would be able to help under circumstances . After sending pictures as instructed was told basically by another individual they don’t back up their products. A good company would offer an exchange when there is an obvious quality control problem with a product . Feeling ripped off. Will buy my jeans from Nordstrom’s if I’m gonna spend the money want to shop a company who backs their products and takes care of their customers.. No repeat business from me at Buckle again.
My rating is outstanding
I recently applied for a full time position at the buckle. I then one hour after my interview recieved an email telling me i was not selected. I was qualified fot the position, ive worked in retail, demonstrate outstanding customer service, and was available anyday/anytime. The manager never even checked my references or contacted my recent employer. I was basically interviewed on my appearance. the store has no diversity and i happen to be bi-racial. im writing on here though nothing will be done about it!!!
REPLY
You probable had a so-so interview (you think you nailed it) and the manager had stronger candidates to choose from… Stop crying Racist BS because you did not get the job and instead learn to interview better, be a leader, do your homework and try again. As a customer, I love the store because of all the thoughtful attention they give my daughter to find just the right look for her.
I was in the OKC store at Penn Square mall and the manager there was the worst I’ve seen. I saw her accept used and worn clothing as a return and put tags back on the items to put back on the racks. GROSS!
I’ve seen that in this store too. Will never shop Buckle ever, who knows where those clothes have been. I also overheard OKC Penn manager making fun of people’s dental work. She’s a real winner. NOT
Store number 253 Layton Utah is the worse store ever. horrible management and employees and service. I heard one employee say what is that fat girl doing in here to another employee and mentioned something about they need to go to big and tall. another visit I heard the manager, I think her name is Machele or something like that say watch those two black people over there they look kinda weird
I bought a couple pair of jeans the day after Christmas in Augusta, GA and when I got home one pair of the jeans had a messed up zipper. I went back up to Buckles to exchange and was told that they could fix my jeans because seamstress was in right then. I was told to come back around 7pm (it was about 3:30 or 4 when I brought jeans back). My husband went back up to Buckles at 7pm and was told to come back at 9pm. He called me to let me know and asked if I could call up to Buckles around 8:30 to make sure they were ready. When I called I was told that seamstress was gone and I could come back on Monday to pick them up. I stated that I was told that seamstress was in at time I brought jeans in and I would have exchanged the jeans if that was the case. She told me to tell husband to come back up to store and she would have my jeans. So he went back up to store at 9pm (Mall Closed at 9 by the way). He was giving the wrong jeans and no receipt (I left receipt with jeans as instructed by sales girl around 4pm). Husband called me back and asked if I had shiny pockets on the jeans that I took in (which I didn’t they were plain on pockets). So I called store back yet again and said that husband was given the wrong jeans, sales girl asked if he would bring them back and she would get my jeans. Well when hubby went back again he was told my jeans were not fixed. I had told him on phone before he went back for the 3rd time that if the jeans I brought in were not there to just exchange for an identical pair. Well she exchanged them (not for same jean but she did exchange them).
I was so frustrated at this point that I got online and made a complaint. I received a call from District Manager from Chattanooga,TN named Daniel. He apologized about the inconvenience of having to keep going back and forth (when all they had to do was exchange them if seamstress had left). He said that he would reimburse me for the gas for having to go back and forth to Buckles. He said that he would send to Augusta office and I could pick it up that coming weekend because Store Manger named Arnold was out of town till then. I said that was fine I would go BACK up there that coming weekend.
So now its the weekend, I called on Sunday to make sure that my reimbursement card was there. IT WAS NOT!! Spoke to same girl I had talked to the day when the whole zipper thing was going on and her name was Lauren (very nice every time by the way). She told me that she didn’t know anything about it and to come up there on Monday and she would make sure it would be there and said she would put a note on it so know one would have any issue finding it. So on Monday after work my hubby went back to store and guess what! No One knew anything about it. So they just gave my hubby a Buckles Gift Card to get him out of there. I called back up there again and I was livid!!! Different girl answered and I was told Arnold (Store Manager) had already left for day and she would have him call me tomorrow. So I called Daniel (District Manager) and left a message for him to call me back. About 15 to 20 minutes goes by and I get a call from Arnold on his cell phone. He explained to me that he has yet to explain this with his employees and apologized. He said that he would mail me a gift card tomorrow.
And then today, Arnold calls me and said that my husband was given a Buckles Gift card and that was what he was told to give me by his manager. That they do not reimburse for gas. YOU MEAN TO TELL ME THAT AFTER ALL THAT IM GOING TO COME BACK TO SHOP AT BUCKLES AGAIN!! I WAS TOLD THAT I WOULD BE REIMBURSED FOR MY GAS . I CANNOT GET GAS WITH A BUCKLES GIFT CARD!!!!!!! I am soo disgusted by the way I was jerked around !!!
I was wrongfully accused in a Layton store in Utah after exchanging pants I walked into the store with. I am suing big time this was just yesterday. Lawyer appointments on Monday:)
Wrongfully accused of not paying for a belt. My name is Dianna Love, on Monday, Sept 1, 2014 between the hours of 2pm or 2:30pm, I was approached by a red headed sales girl and she made me aware that the tag that holds belts was found under them. She pointed to my belt and asked if I was going to pay for the belt that I had on. I replied, “no, it is my belt that I purchased on-line months ago.” Said sales girl stated that the store just received the belts and it is not possible that I purchased on line.” Said sales girl stated that they could check to see what I purchased from their store ipad. I stated “fine with me”. I gave her my name and the town I lived in. After about one minute she said that she did not see a purchase for the belt. I stated to her, “I paid for this belt and wore it in the store. And please check again.” She did not. I observed her going to the back and I assumed it was to speak to her supervisor. Understandable as I later learned she is new and unsure what to do. A few minutes later two security guys came into the store and she talked to them again. At this point, I was done shopping and she started to check me out. I was then so angry that a preferred customer shouldn’t be treated this way, in front of other customers. How embarrassed I would be if someone I know walked into the store. I told said sales girl “I changed my mind and don’t want the two items since I was being accused of stealing.” She stated “That is fine. She was not accusing me of stealing and she didn’t call security.” As I was walking towards the door, I was detained by another sales girl who stated I couldn’t leave. Within seconds, I was surrounded by 4 sales personnel and security. After a short conversation, one of the sales girls (I am assuming was management), said they could check my account again. Her and I went thru different spellings of my first and last name. I found the belt that I purchased and other items I purchased along with it on-line.” Another sales girl (also assuming was management), apologized for their mistake and that they just had to be sure that the item was purchased due to a lot of thefts. The real thief got away while the honest customer is questioned just because I wore an item I purchased from the store. I purchased the items on-line on May 6, 2014 and was shipped to my home. I also wanted to add it was my birthday and I had the $10 coupon for my birthday and two punch cards to go towards my current purchase. My shopping experience was completely ruined. The sales girl who apologized asked if there was anything they could do to make things right. At this point, I was furious and was trying to hold my temper. I stated,” No, there is nothing you can do because I, the preferred customer, will never come to this store EVER again.” I started to go for the door again and I stopped and asked security “if I was ok to leave.” Very respectfully, they stated, yes I was.” I meant it, I will never step foot in that store. Even though it was my favorite place to shop and the most convenient. I have a suggestion that could have avoided my unpleasant and embarrassing moment in public view. That a sales rep ask for a driver’s license each time at purchase or some piece of ID so the spelling is there. Or something as simple, please spell your first and last name. This would avoid having to go thru each purchase on the store’s ipad. The purchase of the belt I did find was under Diane Love. That way a sales rep can bring up a history of all purchases and the customer avoided being humiliated when security is called and everything pointing to my refusal to purchase the belt as a theft when I had in fact PURCHASED the BELT. I make you aware to assure that your sales staff are following the policies of The Buckle. I have told my family and friends (on Facebook) and I will continue to be vocal if I know of someone who does shop at the Buckle of my experience and to NEVER wear anything that is purchased at the store because the sales staff assumes that the customer is lying. I know some people are not as honest as I am. But in this cirXXXXstance, an honest, preferred customer was insulted and the thief got away. I may be wrong but think……. would a thief stick around to shop almost two hours once they stole something? This store is always busy helping customers. Your expectation of the sales staff to police possible thefts is not realistic. They seem to act when an incident may have occurred (they witness nothing before their eyes in my instance), then they hunt for a possible suspect. Who is to say, the thief was employed by the store. Heavy to say, but it is a possibility.
Dianna Love
Yesterday my granddaughter, daughter, and I went to the Buckle to shop. I had a pair of jeans that were too small yo trade. We needed to buy my granddaughter some Miss Me jeans and shirts for school along with accessories. My daughter also bought some pants. OK, all that said, our saleslady was the very best I have ever had , bar none. She was the sweetest, most helpful I’ve Ever had!! (KEEP IN MIND ALL 3 OF US WERE TRYING ON CLOTHES). By the time we were done we were best friends and hugging each other bye. I’m 64, my daughter is 40, my granddaughter is 13. I only say this because there are very few sales people who could make all of us so happy with our selections and diversity of clothing.
We were at the Shawnee Mall in Shawnee, Oklahoma. The sales girls name is CADY. TRUST ME WHEN I SAY YOU HAVE A DIAMOND IN THAT GIRL. If I were the CEO of your company I would do whatever it takes to keep her. I proudly give you my name and email acct.I pray you are as proud as I am to know her. ( NO WE ARENT RELATED). She is so caring, cheerful, and always has that bubbly smile. Thank you for putting her in my path. She is joy.
Ruby Rath
** hiway 59b
Macomb, Oklahoma. 74852
Phone # 405-598-****
Cell# 405-426-****
I have never been so humiliated in my life.
My fiance and I went to store 428 in Garland, Texas this past Saturday. Lately, we haven’t been having much luck finding things at the stores in my fiance’s size because she’s so tiny; so generally our trips are full of us trying things on with a hit or miss kind of situation. Occasionally I will find something I like.. Like this time for instance. Well, it was like any other time going in, the stores all know us because we’re in the locations quite a bit. So we grabbed some things for her and I, headed back to the room someone opened for us. We go in there a few moments later and start trying on the clothes, the manager threw some stuff over for my fiance to try. After awhile, she gave up. I found some tanks I was going to buy since we had two Buckle punch cards. So, we ended up leaving majority of the shirts in the fitting room considering we didn’t know how to fold them back and pulled the jeans out from the bottom of the pile to put at least those away since they were easy to fold. She went ahead and put those back, I proceeded to check out. I told her prior to this it was going to take awhile considering I needed to get the punch cards replaced since they ran through the washer, and if she wanted I could meet her at Hollister. Instead, she left to get the car since there was a spot that had opened up in front of the store. While I was getting the replacement cards the manager asked an associate to gather our things out of the fitting room. A few minutes later she came back to the register, he asked if everything was okay, she replied “No.” Then looking at me told him she found a piece of plastic in the fitting room no bigger than a dime. He asked her what it was, she said it looked like a piece of the security sensor, he asked her what she did and she said she called security. They then turn to me asking if we took anything… I told them no, I was standing there trying to check out with my items. And I also told them we didn’t even try everything on… The girl asked where my friend was, I told her I thought she went to Hollister but wasn’t sure. She, of course, rolled her eyes repeating what I said back in a rude way.. The manager assured me it was just protocol. Security arrives, the manager tells him what happens. I told security I could call my fiance to come back to the store and he asked if I please could.. I tried calling, realized I had no service, told security I needed to step to the front of the store, he follows. As I’m walking up and the phone starts ringing I see her pull up, told her she needs to come back in the store with her bag. She comes in, we spoke to the manager and security, which he didn’t really seem to know why he was even called there. They didn’t ask to go through her bags, they just glance at them. So we head back to the registers, where the manager proceeds to tell us about all the theft they’ve been having previous to this just in the last week.. We make conversation. He then reassures us he didn’t think we did anything or took anything that it was all just protocol. I bought my tanks and we left around 1:50pm. We were so upset, we decided to skip anymore shopping there and head back to our part of town.
Within an hour or so of leaving, we decided to call corporate to report it because we were humiliated in the middle of the store for no reason. Understandable that you need to look into that, but you don’t just start pointing fingers unless you physically see something happen; not because it’s convenient for you to do so. Unfortunately, the lady at corporate who normally deals with customer complaints wasn’t in the office, so I left her a message.
Two hours after we had left the store, the manager calls me at 3:40 pm.. Telling me they found security sensors and believe my fiance took something. I assured them nothing was taken out of that store that wasn’t already paid for. He insisted something was stolen and he was trying to resolve the situation or he would call the cops. I was on the phone with him for 10 minutes trying to “resolve” this, I asked him what it was he was looking for, he wouldn’t answer my question straight. He just kept saying if it can’t be resolved he was calling the cops and we could either go there to speak to them or they could come to us. I told him I would be more than happy to come back and show him everything we had. He stated, “Well if I were to steal something, I would’ve stashed it somewhere by now.” He also implied we must have had some type of wire cutters to get the sensors off. So, he ended the phone call on that the cops were there and he needed to file a report. About 5-6 minutes later, I got another call, pretty sure it was the girl who accused us in the first place, asking if we could come back to the store to speak to the cops, I told her that we would but we were about 45 mins to an hr away. She said it was okay and to see us then.. We under the impression that he was going to be filing charges against us somehow.
We drove all the way back to the store, not really knowing what was going to happen and obviously pretty upset at this point. We were both extremely embarrassed and pissed off. The manager was at the front, looked like he was on his way out, though he escorted us to the back. He proceeded to say everything he said on the phone, he just wanted the missing merchandise. We showed him our bags, the same one we had before.. He didn’t seem to care much at all. I told him he was basically harassing me considering he called my phone 2 hrs after we had already left with my purchases, accusing us of stealing. He said, “You can call it whatever you want..” We asked what it was they found that they were accusing us of taking, he said they found more sensor pieces, we asked to see them. He told us no, that we couldn’t see them until the cops were there. We asked what merchandise he was missing and he couldn’t answer us. We then asked where the cops were since we were under the impression they would be there.. he said they would be there any minute. We asked for the officers names. He said he left the card on his desk and had to go get it. Once he came back, he then called the officer telling him we were there without any merchandise, assuming what he was supposedly looking for. The entire time he acted like it was some big joke that we were so upset for being accused. Once the cop showed up, the manager left, leaving the associate with us and the police. We tried to talk to the police but he cut us off saying he wasn’t there to take our side of the story only to give us a Criminal Trespassing Order, not being charged with anything. Basically if we ever went back to that location we would be arrested on spot, not like we would ever go back to begin with after all of this.
I’m extremely appalled with how they handled the situation and further more beyond embarrassed about it all. Never in my life have I ever been accused of anything like this. We’ve taken it to corporate and truly hope something comes of it. This is just all so ridiculous. I would’ve wiped my hands clean of it had it not been taken so far. It seemed as though they were profiling and just looking for someone to blame for their theft problems at that location.
To Whom It May Concern,
I live in Lafayette, Indiana and on Friday, May the 9th around 7:00PM I was in your Buckle store shopping with my fiance. My fiance and I were greeted promptly and helped the entire time we were in the store as we always are. We checked out and made our way back to the front of the store when I saw a pair of shoes that I really liked and walked over to try them on. Just as I was putting the shoes back a fine lady by the name of “Brooke Storms” (who later informed me that she was a manager of the Lafayette, Indiana Buckle store) approached my fiance and I and asked to look inside our bag. Without resistance my fiance handed Brooke the bag. As Brooke was looking in the bag she showed the two of us two black censors that she claimed to have found in the dressing room where my fiance was trying on his clothes. She asked him if he took these off and he replied, telling Brooke Storms that there was one in each pocket of a pair of shorts that he had tried on. With that she replied on how weird it was that the they were not in the room before he had been in there. After looking through the bag she tossed the clothes back into the bag and started to walk away (without thanking my fiance for letting her search the bag, that clearly had no stolen clothing inside of it). She then stopped, turned back around and kept claiming how this was to weird and that he had to have taken them off of the clothing. I looked at Brooke, pulled my fiances shirt up so that she and everyone else in the store could see under his $180.00 pair of buckle jeans that he already had on, to prove that nothing was stolen. She still insisted that we were stealing and starting raising her voice in the store with all the customers around. I asked Brooke if she wanted him to take off his pants so that she could see that he was not stealing anything. Brooke storms replied with no, but it does not make sense that the dressing room he was in had censors in them and they were not before he was in there. At this point, I stated that I did not know what she wanted us to do, we did not steal anything from the store and we had proven this.
We left the store and continued with our shopping elsewhere. I gave myself time to think because the situation was rather heated. Before we left the mall, I stopped back into the store to get the ladies name that was completely unprofessional regardless of her status at this store. She told me her name and asked what I planned to do with it and I told her that I was going to contact corporate because the way that she handle the situation was obsurb, embarassing, and unprofessional. She stated that she did not care. I started to walk out after getting Brooke’s name to hear to ask, “Where is your boyfriend and his bag if he did not steal anything”. I turned around and said that her accusations needed to stop and how she searched the bag and found nothing. I turned back around and Brooke continued to be unprofessional by telling me to never come back into her store, and also to tell my “boyfriend” to never come back in her store again.
With all of this being said, I know what it means to be a professional and work in a professional setting because I do it everyday. I understand at times it can be difficult, but Brooke Storms crossed the line. I understand her position as a manager to make sure that nothing is stolen from the store, but she would not stop. After searching our bag and me lifting us my fiance shirts in the middle of the store for everyone to see- the women should have thanked us and apologized for the embarasement for having to search the bags. I get that she had to because she found the censors, but when do you stop. If we did not steal anything, then we did not steal anything.
After searching through the bag, Brooke never thanked my fiance nor myself for letting her look through the bag. She tossed the clothes back in and continued with accusing us of stealing. Her accusations continued for at least 5 minutes before she finally walked away. Not only did she not know when to stop, she raised her voice in the mist of all this going on.
I do not know how the employee (managers) are trained in dealing with the possibilities of theft, but I feel that your employee Brooke Storms needs a refreshment on this, along with respect for the customers. Who is this women to tell me not to come back into her store and to also tell my fiance not to come back into her store.
I wanted to let someone know because this attitude is absolutely unacceptable in any setting, and I would never let someone work for me that treated paying customers with this amount of respect.
If there are any questions about this situation you can contact me at Nisha.SwiXXXXX@franciscanalliance.org
Thank you,
Nisha Swindle
I ordered some jeans and they did not work out, so I went to your store in Hanes Mall -Winston-Salem -NC. I am not young I am 58 and I am getting over lung cancer. This wonderful lady decided we were going to find me some jeans either in the store or online. I wish I could remember her name-she had colors in her hair it was fabulous. We looked and looked I would find some and they would be sold out in my size. She worked with me intensely for about and hour at least. Patient, kind and so nice. It was important I needed these to go with me to a lung cancer summit out of state this coming week. I think we do not compliment people enough we always tend to complain. This lady would go far in your company she greeted other people and answered questions while helping me but I felt like I was the only one in the store. Great experience and I will go back and I will tell everyone “Buckle” still offers excellent customer service!
Hello! My name is Sandy Woodall. I hope you can help me! My mother who is 74 was released from the hospital today after a two week stay. Her name is Carolyn J Knight. We live in Joplin, MO. While in the hospital, somebody stole her credit card and when I called card services, they stated that someone had tried to make an online purchase with your company on 7/8/13. But, you rejected their purchase!! Thank you so much! However, I am trying to narrow down who this person was. Their first attempted purchase was for $109.06. That didn’t go thru so they tried again for 1 cent, I’m assuming as a test, since the frst one didn’t go thru. My question is: could you please help me with any informaton you may have? Possibly a name, phone # or a ship to address? We would truely appreciate any information you can give us! I don’t know her full acct # but I do know that the last 4 digits on the card is 4327. Please feel free to contact me on my cell phone 417-483-9431. Thank you!!