The Brink’s Company was founded in 1859 by Perry Brink as an armored transportation service.
The company is known popularly for its bullet-resistant armored trucks which are used to carry money. Brink’s also provides security services to governments, retailers, jewelers, banks, and mints.
Core services are cash-in-transit and ATM replenishment. High value services are supply chain management of cash, payment and guarding services and secure long-distance transportation of valuables. The company serves customers in over 100 countries through 1,000 facilities with 12,700 vehicles.
Brink’s trades publicly on the New York Stock Exchange under the ticker symbol BCO, is a member of the S&P 600, is #596 in the Fortune 1000, is a member of the Russell 2000, has 73,750 employees, and had $3.942 billion in revenue in 2013.
Brink’s maintains a corporate office in Richmond, Virginia.
The Brink’s Company was founded in 1859 by Perry Brink as an armored transportation service.
The company is known popularly for its bullet-resistant armored trucks which are used to carry money. Brink’s also provides security services to governments, retailers, jewelers, banks, and mints.
History
Core services are cash-in-transit and ATM replenishment. High value services are supply chain management of cash, payment and guarding services and secure long-distance transportation of valuables. The company serves customers in over 100 countries through 1,000 facilities with 12,700 vehicles.
Brink’s trades publicly on the New York Stock Exchange under the ticker symbol BCO, is a member of the S&P 600, is #596 in the Fortune 1000, is a member of the Russell 2000, has 73,750 employees, and had $3.942 billion in revenue in 2013.
Brink’s maintains a corporate office in Richmond, Virginia.
I was totally lied to when getting Brink’s security system the sales guy lied knowing we were having a house built told us brink’s moved with us for free and then we speak to the customer service agents and they are as bad as the sales guy they took 3 weeks to tell me I had to pay for them to come out but the first issue was they had no technician to come out to service my area I will be contacting who I need to go get this resolved I will not pay you another penny I can’t believe how horrible this company can be but it is one of the worst
Sent from my iPhone
Dear Brink’s Corporate Office,
I’m a retired Brink’s employee, on a Pension. The “wall” which has been BCBSNC created, by this Corporate entity, has truly alienated your employees who were part of the Brink’s family, in my case, for 17 years. Elly Peterson, was always available, to help connect former employees, to keep assist them with the desire to keep in touch. Surely, she’s retired, but it’s become impossible to even call individual branches, to chat with past fellow employees, who may still be working, or who moved, or in many cases, have died. I tried to reach out to Joe Gribbon, over the years, but Brink’s Atlanta, Chicago, etc. could not be reached, and I happen to find an obituary, online, to a chance to chat, wasted. These walls, distancing, and impersonal policies, has truly changed the “face” of Brink’s. for the worse. I also have a collection of mementos from three generations of family members, employed by Brink’s, as far back as 1930s, and wanted to send items to some friends, who are current employees, but the walls are high and strong, so no help at all. Give it some thought, privacy is one thing, but taking an email or phone number, and padding it along on behalf of a pensioned employee, would not break anyones trust.
Totally discouraged,
Respectfully,
Randy Johnson – hylletofta@ gmail.com
I Want my Brinks Home Service YESTERDAY. This is the WORST Home Alarm System Ever.
I been trying to cancel my service in the last 4 months. I have the recordings in which the Customers Service which is the Worst in any Company they told me that I AM NOT GOING ANYWHERE. THAT I told them that I WANTED MY SERVICE EXTENDED. In which I have been trying to cancel for the last year. And once the year of the contract was done with they decided by themselves to SAY that I given permission to extend the Service. In which they LUED, BECAUSE I DO NOT WANT TO BE WITH THIS SERVICE ANYMORE. Since they bought MNI, and we got transferred to BRINKS, we have been trying to get out. PAYMENT KEEP INCREASING EVEY MONTH. THEY CANNOT SENT ME WRITEN PROOF IN WHICH THEY SAID THAT I EXTENDED THE SERVICE. I AM GOING TO THE BETTER BUSINESS BUREAU (BBB) to Filed a Complaint and I want my service CANCELLED YESTERDAY. This company does not have any professionalism in customer support of care. WOW! whatever happened to honesty and decency? Have the Retention Department show me a Written Proof in which they Claimed that I extended my contract.
Have you received a response from Brinks? We were a previous AT&at Security customer that was switched to Brinks when AT&T decided to leave the home security business. We too have been having issues – service is awful, can’t get through to anyone, technicians do not keep appointments, etc. I’ve been told we are under contract and cannot cancel our service but we never signed a contract.
We are a small business and had been a Brinks customer for years. They provided cash/checks deposits to deliver to the bank. In November, we got a call from our bank that no deposits had been made for a week. Over a half a million dollars throughout a whole week had been picked up by Brinks and never delivered to the bank. We were in a panic, because we could have gone bankrupt. Bills had already been paid with the money we thought had been delivered. We sent emails to the Brinks cash office, none of which were returned. In a panic, we contacted Brinks customer care. We were charged 50 dollars for the phone call and they were unable to locate the money. After a week of missing money, we finally got through to their cash office and our money was sitting there, never delivered to the bank. Needless to say, we no longer use Brinks, and we are being sent to collections over the 50 dollar research fee they charged us. How does this company survive? Unwarranted service fees? Why do they charge for speaking with a customer service representative when it’s an emergent situation? Honestly, this has been one of the most ridiculous and frustrating events that we’ve dealt with.
I’m a new homeowner and took over the brinks system which was already installed when I moved in. I want the keypad system moved to another location closer to the door however, when I call brinks to have a tech com out here, they say the tech fee if $50 ( a little surprise since I’m a new Custoemr and the system was already installed, therefore I had no say on where the system went) so I asked to speak to the manager, and unbeknownst to be, I WAS SPEAKING THE MANAGER, but his tone didn’t convey manager material. I called a second time to actually schedule the appt, I get transferred around from department to department and it’s quite frustrating because each and everyone of them asks for the same personal info and then they do a cold transfer to the next rep, so you can repeat your self to him/ her and be transferred again and repeat the cycle a couple more times. I was placed on hold the second time I called and wasn’t advised why I was being placed on hold was told no reason why and after 10 mins still the rep had not checking in with me. Horrible customer service. Had to call a third time to schedule the appt and was then asked the same questions, transferred as per usual and then advised the tech fee would be starting at $65 an hour. This people pick and choose their fees? I’m amazed and quite done with this company after only being a member for less then one month
Warren in Customer Loyalty was rude and had no clue as to what I was saying, He kept ignoring what I was saying and then claimed he was a manager. He was useless and rude. I asked his name a second time and he told me” That is the last time i will tell you my name”. What?? Brinks needs to fire this guy ASAP! He then transferred me to customer service blindly and of course did not note the account because he was rude and clueless. The customer service rep was helpful and new exactly what I was talking about. Warren needs to be fired! The fact that I took the time to write this about him speaks volumes. Brinks do the right thing and fire him because this can’t be the first time he has been so rude and clueless.
WORST customer experience I have ever had…can NEVER reach anyone…sending letter below
October 28th, 2021
To: Brinks
From: Kristin
We have been Brinks Home Security customers for many years. We moved earlier this year and in preparation called Brinks (as well as all of our utilities and other home-related services) a couple of weeks ahead to place a date on our disconnection and in most cases also setting up the service at our new house. Additionally, I called Brinks again after closing on the house sale to ensure it was scheduled to be disconnected and even asked about the equipment as I wasn’t sure whether we needed to return but was told “we owned it” so no need.
Now 5 months later you are still billing us monthly for the service at the old house where we don’t live. I have spent over 50 hours on hold trying to get a hold of someone who can resolve this problem. I try at least 3 days per week and sit on hold mostly for over an hour before finally giving up and hanging up. I actually did that just this morning, finally got a hold of someone after 45 minutes who then transferred me to another hold that never picked up. I then tried again before leaving on my errands, kept the phone in my pocket thru 2 stores and a bank errand before returning home and hanging up after 1.25 hours.
I got a collection notice so called that number. Additionally, I have called the accounting/payments department. I have been told by 3 different people in those departments that they can see in my account history notes that I called to cancel the service and disconnect…however it apparently never happened. OH…but they couldn’t handle this…again I had to try to “get a hold of someone in customer service” to which I explained that I have tried at least 100 times in the last 5 months but am unable to reach anyone.
I am so frustrated and flabbergasted by this complete debacle and wondering how and why I would ever use Brinks again let alone how you have any customers as they have to sit on the same hold I have been.
I am begging someone to resolve this situation!! I don’t know how or who to contact but I hope this can reach someone that can actually make it happen! Please cancel my account AND stop the billing and collections and make that go away!!
You all have the worst customer service I have ever had to deal with! I stayed on the phone for 1hour and thrity five minutes waiting, can’t wait for my contract to be up!
Stayed on the phone for over and hour and couldn’t even get help. I asked for a supervisor and she told me she was the manager, but she was the first person I talked to. Then I asked how to spell her name and she wouldn’t even spell it. SO I called a different area and they were reading the notes and mentioned I spoke with someone else that wasn’t even the name she gave me. I doubt very seriously these conversations are recored. they just lie about it. This company is the worse and I will be very loud about it.
One of the most uncaring uncooperative company I have ever dealt with. Have been trying to get my service disconnected for days. Have done everything they have requested, then was told that my service would not be disconnected until the first of January. Another way to get another payment out of me. I didn’t choose them in the first place since they bought out the company I was with to begin with. I DO NOT RECOMMEND BRINKS SECURITY. Besides that, if you do have them and have to call about something be prepared to wait on the phone FOREVER.
Why have a security system when it doesnt work and you can never get it fixed!?!? We never set our alarm because it gies off if the wind blows, our cameras will not record ,, I have two thefts from my truck with no recorded video…, contract extension without permission when they had to come out to put in a new doorbell camera, poor cutomer service with numerous transfers and promises not kept. And they charge $65 everytime they come out to fix THEIR system. Nov orf 2018 all alarms went off, they contacted us and asked if we wanted police to go by …yes because we were out of town… they sent their own person then charged us 100!!!! What a scam!!!! Will never use or recommend!!
The company is the Brink’s Home Security out of TX.
This is the worse company ever
Left a message from the COO, Cindy Nash on a Friday to discuss poor customer service by those she supervises and why I wanted to move on to another company. Told she would call back on Monday. Guess what? 9 days and counting. I see where her emp’ees get it from.
Travis,
We’re getting the royal run around as well. Were tired of dropped calls from our landline or being hung up on, longer than usual wait times and a hangup. Most of all, they are not allowing us to get out of the extended contract I had no idea I signed up for at the time of our move to a new home (with our same equipment).
Brinks renewed my Mom’s contract after we told them no. She is elderly and they are taking advantage of an elderly person. I have called to ask for a copy of the recording and they would not give me one. They said they listen to it and my Mom agreed, but when they said her name it was wrong. I am sick at the customer service Brinks provide and how they continue to charge people when it was cancelled. Now they are saying we have to pay over 400 to get out of the contract. Not really because I will just close out they account.
Ridiculous they can’t even provide proof of the renewal. I will go to the news and the lawyers.
I don’t understand how you can stay in business your customer service is the worse your agents lie to get your business and when I called into get a issue resolved the laughed at me and told me to call another company to fix YOUR FRACKING ISSUE. I had to call your customer service back as the 3rd party company they told me to call wanted to charge me to just come out to look at it and YOUR issue When I called your company back the agent started laughing at me and put me on hold for 45 minutes and NEVER took care of the issue. I pray you go out of business and I will let everyone I know and all social media know just how you treat your customers
To whom it may concern,
I have send numerous emails and have spent hours on the phone. Someone needs to contact me ASAP.
We used to have Monitronics since 2008. We got rid of our home phone and wanted to get our system hooked back up since we already have a GE system.
We called Brinks since you bought them out and have had nothing but trouble trying to get our system working the same way is was when we had a land line.
We live at XXXXX W. Radcliff Ave Morrison, CO 80465
We have a 2 story house with a detached garage.
We have a GE systems with Simon XT panels in both the house and in the detached garage. A technician came out and installed a cellular card in our home our panel in the detached garage isn’t hooked up as we were told we would have to have a 2nd cellular card hooked up. We then had an appt for 12-29-18 with North American Alarm. Mike the owner called me back stating he called Brinks Technical as he remember coming out to my house back in 2013. Mike said we would need to call Brinks and have them set up another ticket to get a 2nd cellular unit installed and would need to talk Brinks about the monthly charge.
Again we have no problem having this done however our agreement was to have our system hooked back up the way it was and this hasn’t been done. If you read all of the notes you will see what I am talking about. I found a $28.00 monthly rate and this is what I expect to pay. If we have 2 cellular units we need to be charged $14.00 for each bill as this is a single residence.
I have spent over 7 hours getting transferred around day after day and no one seems to be able to take ownership of getting this resolved.. If Brinks is unable to get our system working properly I will consider the contract null and void.
I would appreciate it if someone could please contact me at 303-912-XXXX. Failure to reach out by Monday 12-10-18 at 5pm MST I will request to have our system cancelled and we will go to a different company.
Example:
If my cell phone is dead and I’m in my detached garage with the door shut and someone broke into my house I wouldn’t be able to hear the alarm and if the Sheriff showed up with guns drawn this would be a serious problem. This is why I need the 2nd cellular unit hooked up.
Please escalate this to someone that can help. The only good customer service rep is Tyler at X70264. He is only able to do so much.
Thank You,
Stephen Garcia
We have been with Moni since 1993. My husband and I also signed my mother in law up at the same time. My mother-in-law passed away 2012, my husband passed away 2014, but I have kept their services. In July of 2018 I sent letters to both accounts that I was unable to keep these accounts any longer. Sending the notice in writing is what Moni required. But apparently Brinks has different rules, as I received the bills again for the month of August.
I spoke with a girl by the name of Marie, which told me she would send an email for each account asking them to be closed, and it would be closed within 30 days. She also said it
might take a couple of days. I received 1 and sent it to them on Aug. 9th. I thought I would get the other one in a couple of days, but it slipped my mind until Aug. 15th. I spoke with a Mark, which was very rude and nasty. I asked to speak to a manager and he refused to transfer me, so I hung up and called again. I spoke to Shandon, which said I would not receive any more bills. He gave me a hard time as well, trying to offer me deals instead of listening to me, that I could not afford the bills any longer, but finally did tell me that I would not receive any more bills. Then today I go to the mail box and there in the mail was Brinks invoices. I opened the first one, which shows a balance due of $16.56, so when I opened the other one, it showed $21.92 in my frustration, I failed to see that that was a $-21.92, so that one apparently has been resolved. The other one is still showing a balance because apparently Shandon did not do what he said he did. I have been trying to get these 2 accounts closed for now 3 months. They will not take no as answer. I spoke to James today, which helped some, but transferred me back to someone else that tried again to get me to continue service, even offered me 2 months free and knock the payment down. I told him after all I have been through trying to get these two accounts closed, NO, I do not want to stay with them and I want this remaining account closed. He then started telling me that they need my husband’s death certificate., if that was the case, why didn’t they say that from the beginning. This account should have been closed with the other one. I have given all information on each account at the same time. I am very upset with Brinks. Please let me know what I need to do to get this account closed.
I am JOINING In on the Fight against MONI/BRINKS. I have spent COUNTLESS HOURS with Acct Managers,Supervisors, on the phone ,
written your CEO @ Corporate.. No resolve for a month!
SHAME ON BRINKS!.. SHAME ON MONITRONICS Scam Artists. The NYS ATTY GENERALS Office has been called, and I am in NYC and seeing them personally. I am also showing all the negative replys here. EVERYONE, BUYER BEWARE.. GO TO ADT OR SLOMANS.. BRINKS/MONI I WANT MY ACCOUNT CANCELLED, AND TO BE REIMBURSED. HORRIBLE HORRIBLE SERVICE!!
I would like my service cancelled immediately…DO NOT CHARGE MY CREDIT CARD!!! My service contract expired after 3 years and I was duped into renewing at a price of 29.95 including taxes and fees (according to a representative in a 3rd world country). I received a notice of 34.95 a month NOT including taxes or fees,
I DID NOT AGREE TO THIS, In addition, I was charged a $50 trip fee.
What is that? No one from Jamaica came to my home. What is the trip fee?I am really disappointed and frustrated with Brinks. No one seem to be honest. I would never tell my family or friends to use Brinks. I will spread the word like wildfire to stay away from a company who doesn’t respect, listen or communicate with consumers.
I will be contacting the BBB and your CEO. Lets hear what Tom has to say about the Brinks Family ethics,
Its obvious no one at Brinks have any morals or any decent respect for the consumer.
Don’t tell me one price and try to charge another. CANCEL MY SERVICE IMMEDIATTELY.
Hi… I have been a customer of Moni which is now Brinks for a little over a year and I have been having issues from day one with the skybell and doorbell. Now that Brinks have acquired the business the services are on you. I am so dissatisfied now with Brinks. I have been having issues with the skybell and the door bell from day one(6/20/2017). Moni/Capital connect sent people out and when they get to my home the end results is still nonworking products. NOW, I have been reaching out to Brinks. On 7/12/18 we(my husband and I) spoke with Brian in customer service who transferred us to Tracy one of the account manager who said that he would like to help us out but after reviewing, the not actually the truth notes said that my husband sent the technician away on 7/06 for the repair of the door bell. The tech said the transformer in the skybell does not work with the transformer to the doorbell, this is the third doorbell that we have purchased.The tech also said that he would go back and order the better doorbell and the skybell that we have is no longer available but will get the newer model , we just want something that works, my husband says.So the conversation with Tracy went on and we said we would give Brinks a chance to make the repairs to the doorbell and skybell. Tracy say he’ll call me back Friday because his shift was coming to an end and this day,the 12th, was Thursday. Friday came and Tracy DID NOT call. I have am so frustrated with this whole situation. I spoke of cancelling Brinks service but Tracy say, I would like to work this out for you guys, what happened to that attitude. He didn’t even call back. I waited some days to get a call back but never got one so July19th I called back and spoke with Anna,Tianna and then Jasmine another account manager who I thought was really going to help us Veterans and valuable paying customers out. Jasmine say,”the skybell has to be approved by the supervisor,in which she say he did approve it”, but needed to put it in the system and he didn’t..HUH? I have never heard of such crap. So I asked her if I cancel whats the total for cancellation she quoted me $1838.72 because she saw that we were given one month at no charge for the inconvenience and she’ll send me my contract as I requested and the cancellation letter. I got both and still willing to work it out with Brinks. However , I called back July 26 to check the status of the work order and spoke with Karena, who gave me another song and dance, so I asked to speak to Jasmine the account manager again and got Tracy again. He was VERY RUDE and I refreshed his memory of who I was and our last conversation and how he did not give me a call back and his reply to me was, OH WE GONE GO THERE!!!!!! Excuse me, how dare you and asked for his supervisor . He got one, Alex.We briefly told Alex our story and ask for the total for cancellation again and he gave me a new price of $1843.94 a little higher than what Jasmine gave me a few days ago. Today is August 2,2018 and I still haven’t heard from no one. I believe Moni/ Brinks are a sham of a company and after reading all the other reviews of how Brinks service is now, I will join the band wagon and fight for my rights as well. Why keep paying for bad service, If the equipment is not working? We want out. You promised service and I’m not getting any. What am I paying you for? I will share this to the world and the Better Business Bureau.
Report tgem to the Better Biz Bureau, and YOUR State Atty Generals Office!!. Show them these posts..MONITRONICS IS A SCAM!!!
Your company just acquired a home security monitoring service by the name of MONI, smart security. Congratulations on your success, however, I served a three-year term with this company and then asked for my account and services to be discontinued. I submitted my request in writing back in November 2017. MONI, continued to bill me for the service even though they acknowledged receiving my written request to cancel. I was canceling mainly because of my dissatisfaction with the quality of service I was receiving. Situations I had addressed several times. I was reminded early on at the beginning of my contract that the contract was for a three-year term so I reluctantly continued my payments until the end of my obligation at which time I asked that MONI, discontinue my autopay and monitoring services. They did discontinue my auto pay, however, continued to bill me for services they were no longer providing. It is now June 2018 and I am still being billed for services that I am not receiving and a bill totaling $483.40 has acXXXXulated as a result. I contacted Brinks Home Security at the 800 number listed on my most recent bill and was told that because I had not followed the cancellation process…i.e. spoken with one of your loyalty representatives that I can not cancel my service until then. This procedure they claimed was emailed to me twice, I have not seen such email as of today and upon doing a search I have not been able to locate said correspondence. I was told that a third email would be sent out today June 01, 2018 and I had 7 days to respond or I would continue to incur charges until such time as they receive my cancelation in the proper order. My email address is mhunter15@ gmail.com however when I was asked I gave them my second address mhunter15@ live.com which is also correct. My live address is not as cluttered as my gmail account so I thought this address would work better, however, I still have not received their mail. As I have stated over the phone with Rejuva and her Supervisor today June 01, 2018 this practice Is wrong and highly unethical. For a company, the size of Brinks to manipulate this technicality to collect unearned income is beyond me. I simply can’t understand this behavior. To force me to pay for a service under a canceled agreement base on some clause that I have to cancel pursuant to an internal rule; even though you have received my written request to discontinue my service is mind-boggling. I didn’t give you the chance to pitch to me by speaking to one of your loyalty representatives and because of that I am prosecuted and forced to pay you even though I am a disgruntled client. Both my wife and I are war veterans, and I find it hard to believe that this is what our children have to look forward to. Companies that will bend to these kinds of tactics as to manipulate verbiage in order to force the public to accept whatever rude, misleading and unethical practices that they present and the consumers have no say in the matter. Yeah, like I was told that it is in the fine print on page 4…WOW! whatever happened to honesty and decency? “honest work for honest pay” gone with the wind. I do intend to fight this ruling no matter the outcome, my purpose is to bring this situation and other questionable tactics to the light and hopefully get some legislation to change these predatory practices. I know you disagree but I have to say it, I don’t need as much protection from the outside as much as I need protection from companies like this. Today Corporate American has no need to break into homes or rob banks much easier to rob poor common folk, they can only whisper.
Incident with one of your trucks…
10-12-17 Interstate 84 North in Lexington, NC at 3:10 PM exit #96
Ms. Gallo.
At approximately 3:15 PM i was traveling North on I-85 near the Exit 96 off ramp. I was traveling in the far right lane with traffic to my left and with people and your truck in the emergency lane to my right. Evidently, some component off your Truck was laying in the middle of the right lane. I could not avoid the object. I stopped about a 1/4 mile from the object and since I had a sales manager from a company I work for with me, Kurt Evans, I continued on knowing I had at least exhaust damage (I could see the damage and could hear a distinct difference in tone. I got to a shop in Burlington, NC and decided to stop to see the damage. It was much worse than I had expected. I took photos and a video which are time stamped.. since I drove about 40 miles following the incident, the time stamp will be within an hour of the incident.
I would like to see if Brinks will work with me on the damage costs. I have not had an insurance adjuster look at it as that would cause me to have to file a claim. I have an immediate “guesstimate” of over $3000.00 just to the exhaust and transmission pan. The front facia is also damaged and I’m guessing that will be over $1000.00 to replace and paint/labor. If I file a claim, I will have to pay my $1000.00 deductible and then have to face paying for 3 insurance points for three years estimated at $700.00/year x 3 = $2100.00 my insurance: State Farm
To verify the incident… There is a NC Highway Patrol report # 171012105EA. I am not some person just trying to take advantage of a “Wealth Corporation.” Othewise, I would have immediately stopped and been defensive. I thought at worst it was exhaust damage and I would just fix it when I got home. I contacted the officer, Jared Raper and identified myself. Since I have to be in the county to file a report, I have not filed a report as of yet. It occurred about 1-1/2 hours from my home and I had to rent a car to get the rest of the way home (I was advised not to drive it in the condition it is in). I can send you a link to my dropbox account where the pictures/video are posted. You can easily see the damage was done from running over something.
Please contact me at your earliest convenience.
My car: 2015 Chevrolet SS
My cell: 919.349XXXXX
Email: scott@ mcgaheysales.com
Poor delivery service. Missed deliveries without a call or explanation. Thank you Anthony Turner you are in my opinion the best thing going for Detroit Brinks Armored Services. Without him we not have gotten the delivery that was supposed to come to us the day before.
We were pushed back for delivery time then the so called manager John Nichols left the shipment again poor Anthony had to do a special delivery to us,
Is there any way to get the building safer at the Austin Texas Branch? The building seems unsafe for fires. No drills happen. No ventilation. Also worried about carbon monoxide poisoning from trucks. No AC or ventilation in trucks during Texas heat advisory. No AC in building either.
Wage/salary section of application keeps kicking back not a valid currency? How is that to be entered in the wage and salary area? Thank you
Call ASAP