Previous to 2010, Bluestem Brands was named Fingerhut Companies, Inc.
Fingerhut Companies, Inc. was founded in 1948 by William Fingerhut and his brother, Manny Fingerhut. At first, the company produced and sold automobile seat covers.
In 1952 the brothers reorganized their company as a mail-order company.
Fingerhut Companies went public in 1969.
In 1995 Fingerhut launched two e-commerce sites: fingerhut.com and AndysGarage.com.
The company was acquired several times in its history, with the most recent being by Bain Capital, the current owner of the company.
Since the acquisition of the company by Bain Capital the company has shown tremendous growth. Previous to 2004, the year of the first investment by Bain, Fingerhut had only $135 million annually in sales. In 2012 the company has $700 million in sales.
Fingerhut was rebranded as Bluestem Brands in 2010.
Today Bluestem Brands offers private-label and name-brand merchandise, including apparel, appliances, electronics, furniture, health and beauty products, jewelry, kitchenware, luggage, sporting goods, toys, and tools through its two e-commerce sites: fingerhut.com and Gettington.com. The company also owns and operates Paycheck Direct, an employee purchase plan whereby employees can buy big ticket items through interest-free payroll deductions.
Bluestem Brands, Inc.Previous to 2010, Bluestem Brands was named Fingerhut Companies, Inc.
Fingerhut Companies, Inc. was founded in 1948 by William Fingerhut and his brother, Manny Fingerhut. At first, the company produced and sold automobile seat covers.
In 1952 the brothers reorganized their company as a mail-order company.
History
Fingerhut Companies went public in 1969.
In 1995 Fingerhut launched two e-commerce sites: fingerhut.com and AndysGarage.com.
The company was acquired several times in its history, with the most recent being by Bain Capital, the current owner of the company.
Since the acquisition of the company by Bain Capital the company has shown tremendous growth. Previous to 2004, the year of the first investment by Bain, Fingerhut had only $135 million annually in sales. In 2012 the company has $700 million in sales.
Fingerhut was rebranded as Bluestem Brands in 2010.
Today Bluestem Brands offers private-label and name-brand merchandise, including apparel, appliances, electronics, furniture, health and beauty products, jewelry, kitchenware, luggage, sporting goods, toys, and tools through its two e-commerce sites: fingerhut.com and Gettington.com. The company also owns and operates Paycheck Direct, an employee purchase plan whereby employees can buy big ticket items through interest-free payroll deductions.
PLEASE DO NOT REFER ME TO FINGERHUT AS THEY CANNOT DO ANYTHING.
I RETURNED AN ORDER TO FINGERHUT AND WHEN IT WAS RETURNED BACK TO ME IT WAS DAMAGED IN SHIPPING. UPS CAME AND PICKED UP THE ITEM AND THE DAMAGE CLAIM WAS FILED. I COULD NOT FIND OUT THE STATUS OF THIS DAMAGE CLAIM UNTIL YESTERDAY. THIS IS THE CORRESPONDENCE I RECEIVED FROM UPS.
customerrelations@ ups.com
To m_1brown@ yahoo.com
Dec 5 at 2:23 PM
Hi Monica,
Sorry I missed your call. In regards to contacting Bluestem Brands, unfortunately we would not be able to contact them on your behalf. We have a contract with them when it deals with claims. Once a claim is paid out, we close our claim.
I did a Google search on this shipper and found their web site info. Towards the bottom left of the page are some contact email information there. There might be some contact phone numbers on the site as well. If you do happen to reach them, let them know UPS has paid a claim and you’re looking at being reimbursed. I hope this helps you out.
Best regards,
Ron Rodriquez
UPS Corporate Customer Relations
CustomerRelations@ ups.com
+1-404-828-4900
I HAVE NOT BEEN COMPENSATED IN ANY WAY FROM THIS DAMAGE CLAIM AND STILL OWE THE ORIGINAL BALANCE ON THE ITEM AT FINGERHUT. UPS SAYS THE CLAIM WAS PAID. I EXPECT THIS COMPENSATION TO BE PASSED ALONG TO ME. PLEASE LET ME KNOW WHAT IS THE STATUS OF THIS PAYMENT. THIS WAS FOR A DAMAGED AIR FRYER XL.
THANK YOU
MONICA BROWN
BOISE, ID 83705
208 344 XXXX
What a horrible excuse for customer service I found by calling the Blair company line. It seems that your company can automatically sign up customers for their VIP program when the customer clicks on “get a code for a15% discount on you next order”. What is not clear is that Blair’s website will then automatically charge the credit card $1.99 and $14.99 every month for this “discount”.
How stupid do you think your VIP customers are? Maybe the question is how much do your companies think they should rip-off people foolish enough to buy from you in the first place? Unless your customer spends $100.00 per month, every month on their clothing you are not even breaking even with no discount.
Now let’s tell the rest of the outrageous attitude of Bluestem! When you figure out that the site just automatically stole your money and you call “Customer Service” they claim that you cannot be withdrawn from the program now! They say you have to call back sometime up to a week later to stop future (at that time) charges only.
So, Bluestem, just how do you think this is going to give you customer loyalty? It ought to give you a class action because them you will wake up.
Attn: Steve Nave On June 27th 2017 i order a recliner from Gettington which turned out to be a very frustrating experience so that if i ever wanted to order another large item i would have to think twice because it took over one month to receive my recliner. The original order arrived in Oakland, Ca where i reside on July 5th 2017 and was to be delivered shortly after it was never delivered so 7-18-2017 i called Gettington customer service they assured me they would place the order again the next delivery date was scheduled for 7-24-2017 or on 7-25-2017 i waited all day at home no delivery so i then called UPS all they would tell me was that the recliner was sitting in one of the warehouses and would not give a reason why. I called Gettington again to let them know what UPS had told me i asked the agent if there was someone else i could speak to to voice my concerns i was told no which made thing even more frustrating. Well on 7-27-2017 at 9:34AM a UPS truck pulled as i watched the UPS man he tried to pull the recliner off the truck he could not get it off the truck that way so he got in his truck an shoved it off the truck onto the street the started rolling over and over to my drive way he never used a dolly. I then opened my door and asked him if that parcel was for me he replied yes i am glad to get this off my truck after looking at the box i asked him if there could be damage he said if it called UPS. The box had large holes on it that were taped over and over again so even if i wanted to send it back there was no way the box was so damaged. When we opened it there were small fragment of wood and six scratches on the material. I called Gettington to let them about UPS handling of the recliner and the wood fragment and the scratches the agent said she could offer me a twenty dollar coupon for a future purchase. It’s not like this recliner was cheap it’s costing me seven hundred dollars for it to be treated the way it was and the frustration i had to go though. Your company should look into contracting a new delivery system because UPS will cost your company’s large parcel sales. I would like a response to my e-mail so i know my concerns have been met. THANK YOU VERY MUCH.
I’ve been a customer since 2011. I don’t foresee ordering again any time soon. I received a flag on my credit report, saying that my Fingerhut credit limit was decreased. It was not decreased below the amount I owed, I have almost always paid on time, so this was obviously punishment for not using the “new credit limit” I was offered. I called about it, and basically confirmed this is what happened, followed with silence. And today, I get another catalog saying how impressed they are with the way I handle my account, and I have more available credit?? My wife will also not be ordering in the foreseeable future, as well as my kids, who recently started ordering. “Thank you”.
I ordered a gaming computer on dec 12th for my grandson. Showed him the picture..a lime green one because lime green is his color. I was thrilled as well to give a nice gift under the tree for him. they were sending it with a welcome surprise gift….so we waited..and waited..and it finally came…the surprise gift was an alarm for your key ring and that was it! Nothing else..I was devastated…I called and of coarse got a foreign country who told me it was on back order until January 9th…no one gave me this information when I ordered it so now it’s to late to go to a plan B…I have tried to get ahold of someone in this country but that’s locked up tighter then a mafia tomb….I really don’t want to tell my grandson that he is not only not getting a computer but being as I put my funds on other obligations he will be getting nothing 🙁 this is wrong on so many levels…and no one will help me
To Whom It May Concern,
I ordered and then received a Captain’s twin trundle bed through your Fingerhut brand’s website https://www.fingerhut.com, Order# ORD0072889645, Customer# 3639454964, without the instructions manual to be able to put the product together and I am still waiting for resolution. It’s been at least 2 weeks since I received the incomplete package in the mail.
Now I have it all unboxed and in my living room sitting against my walls since before Thanksgiving without a way to put it together and no way to be able to send it back without putting a lot of tape on the destroyed boxes that the bed originally came in. This is very inconvenient and frustrating because this is not only a gift, but it is in my living room taking up space and I am hosting Christmas this year.
I am needing the instruction manual sent to me either by email, fax, or overnighted to my home (at Fingerhut’s expense) so that I may put it together before the holiday. OR I want a complete new bed with instructions manual hopefully inside the box…overnighted to me with a paid return label and new boxes so that I can send it back to Fingerhut.
Now…this is my grandson’s Christmas present which needs to be put together before the holiday comes and we are sitting on a product which we still can’t put together and I have been unsuccessful thus far, at getting resolution with Fingerhut. I want immediate resolution or I will be forced to go to corporate with this and file a suit against Fingerhut.
I’ve contacted Fingerhut customer service more than three times since receiving the package to resolve this matter and I must say it is the most pathetic display of customer service that I have received to date from any company that claims to be helpful. In fact, I have not been truly helped by anyone as of yet…only given the run-around. I also want credit added to my account for the many times I have called and been lied to about going to be either called back or sent an instruction manual via the not so nice customer representatives. It has been one long hassle.
Lastly, because of the way I have been treated and due to the incomplete item I feel it is only fair now that I get some sort of credit towards my account on the purchase of this product. If no resolution has been received within the next 7 days, I will contact my lawyer and have your company in small claims court to pay for damages and both lawyer/court costs.
Thank you and I expect to hear from you promptly regarding this matter.
Regards,
Mr. Robert Eagles
I ordered a TV from Gettington today. I use a coupon code for free shipping. When I arrived home this evening and printed out my receipt, I saw I was charged shipping. I called they said my item didn’t qualify…of course it didn’t say that when I entered the code. I asked to cancel my order and was told it was too late. However, I had already done a check on my order and the recording said it would ship in 3 to 5 days. I fail to understand why the order can’t be cancelled. The order # is ORD0072927757. I do not want this TV and no one would take the responsibility of trying to get it cancelled. I feel sure this will fall on deaf ears also. I am a very, very unhappy customer. If you so desire, I can be contacted at my cell number of 903-815-****.
In December 2014, i opened a Fingerhut account and was very eager to begin doing business with the company. However, with my first order, I have had a VERY BAD experience with Fingerhut….from shipping to customer service..
On December 28th, I ordered a Nabi for my son ‘s birthday on January 7th; thus, I went with express shipping. On December 29th I called back to have a new customer code applied for a free gift….this item was shipped as standard delivery.. I received the stanndard delivery item on January 2nd BEFORE the express delivery item late evening of January 5th. When I called Fingerhut to express my concerns of paying for express shipping and getting standard shipping item first, the agent credited my accoun for the express delivery charges. Unfortunately that was not the end of the issues. Upon opening the Nabi box, i discovered that the box had been opened/tampered with……it was smashed, the tape to seal it had been torn off, there was no manual, there was no charger, and there were pictures & videos of other people already saved in the gallery of the Nabi. It was clearly obvious that I received a used/pre owned Nabi instead of a new one. On January 5th, i filled out the packaging slip so I could get an EXCHANGE; did not want a return, just exchange the used Nabi without charger for a new Nabi. I sent the package back on January 5th. On January 14th, I called to see how much longer before I receive the exchange/new Nabi. The agent tracked the item I shipped back, said it was still in route to warehouse, and as soon as it was received the new item would be sent out. In hearing about the troubles with shipping & my son not having his birthday present (Jan 7th) she compensated me by taking off shipping charges and discounting the price of Nabi….bringing the total down from $280 something to $193.98. I asked if this was going to apply to the item being sent back or the new one being sent out. She assured me it would apply to the new one being sent out. As she explained, since not a return, the price/discounted charge will not be taken off account, just a new item sent out. On January 17th, I received an email notifying me that the item I shipped back had been received as a return and my account had been credited. As you can understand, I was confused by this since I had marked & written EXCHANGE on he packing slip sent with item. This morning, January 19th, I called to speak to an agent. Unfortunately, I could not understand the first agent, because she was not fluent in English; thus I asked to be transferred to a different agent…..she transferred me to an agent with a different company, not Fingerhut. Thus, I hung up and called Fingerhut back, getting a different agent. This agent said she needed to place me on hold “for a minute or two” to look into my concerns…..she had me in hold for 30 MINUTES then came back on the phone to hang up on me. For a third time, I called back and the gentleman on the line could not answer my question about why the item was processed as a return instead of an exchange. He said I could order another Nabi, but it would be at the regular price listed, not the discounted price the agent on the 14th had given me….”that was credited back when the item was returned”. I explained, again, that it should not have been processed as a return…..I had marked & written EXCHANGE on the packing slip. Processing it as a return was an error on their part, not mine; thus, I should be able to get a new Nabi at the discounted price. The agent had no answers for me. Just kept saying the $193.98 had been credited back and I could order another Nabi at the regular price listed. I told him nevermind, I would do business elsewhere. Unfortunately , my 4 year old is now in tears since we had to send his Nabi back and he is not going to get another one back, as I had told him when I sent the first one back for an exchange.
As stated at the beginning, I was very eager to do business with Fingerhut, but after this experience I may just cut the card in half, never order from there again, and encourage others not to order from here as well… which is a shame because there were some pot/pans and a laptop I was going to order. Plus, I was going to order some things for my classroom/students as well. However, being new to Fingerhut, I only ordered one item to see how things went. If good, would have ordered more stuff. However, this experience has been anything but good.
I’m not sure how/ if you can help me with my concerns, but I would appreciate your insight/thoughts on the matter.
Dear Blueatem Brands / Fingerhut
I have enjoyed my two years’ experience with Fingerhut greatly. The purpose of my correspondence is to see if you would be willing to make “goodwill” adjustments on the reporting of this account to the 3 credit agencies.
My monthly payments to Fingerhut are due on the 18th of the month. In 2013 I made my Fingerhut payment but instead of paying for one month like I usually do I paid enough to cover five months payments I assumed the payment would be applied to pay the current month’s bill and the next four month’s bills. The payment was only applied to the current month’s bill and I was given a 30, 60, 90 and 120 day late pays on my credit report.
I am in the process of applying for a loan to buy a home. I have been renting a house for the past 10 years and the owner/landlord has told me they want to update the home and put it on the market and I have to move.
I started looking for another place to rent and in the last 10 years rent in Portland has gone sky high and is now $1,000 – $1,400 a month for a small house or apartment. I am on SS disability and receive $1,600 a month. If I am approved for a mortgage loan my payment would be $600.00 a month which is affordable for me.
After reviewing my credit report I was told by my bank because the late pay notices on my credit report from Fingerhut was so recent (Within the last year) it was holding me back from getting my mortgage loan. I cannot afford to rent and desperately need to be approved for this house loan or I am afraid I might end up living on the streets.
Because of my exceptional payment history over the last two years and considering my good intentions in making my payments I beg you to consider removing the negative payments from my credit reports. I say that not to justify why the payments were late, but rather to show that the late payments are not a good indicator of my actual credit worthiness.
Your kind consideration in this matter is greatly appreciated.
Best Regards,
Jonathan Gates
ATTN. Steve Nave,
I recently ordered a pool and filter cartridges from your company. I was notified buy my park association that I am not allowed to have a pool in my yard and I canceled my order at least 24 hours before it was shipped and your company shipped it anyway. I returned the product and was credited for the product but was charged for the shipping. I dont feel I should be charged for your companies failure to check for cancelations. 24 hours should be ample notice I sent an email asking to be credited and was told its company policy that the customer pays shipping on returned items. If I had not canceled my order I would have been happy to pay shipping but I will not pay for an error on your part. I hope you can rectify this problem. I would like to continue doing business with your company but if I am not credited for the shipping I will no longer be purchasing products from your company.
Thank you, sincerely Thomas Tuberville
I have an account with Fingerhut and was going to be placing an order. I had ordered in the past and found some items that I really found useful and at a great price so when it came time to place an order last week, I submitted a request to update my home and billing address as we moved. This apparently is a very BIG deal whereas I am not sure why. I sent a request online and was asked to call. I did so only to be met with resistance and the person consistently asking me what relationship I am to the account holder. I was extremely offended and stated I AM THE ACCOUNT holder. I am a transgender individual and I find it very inappropriate that I am questioned to the nth degree each and every time I call. I do not appreciate this. I was told that my address would be updated and when I went to place the order a couple of days later the address was still the same. I submitted yet another request via email and was met with the cursory response in order to serve you better please call customer service, which I was very frustrated by but I did comply. AGAIN was met with nothing but rudeness and quite the interrogation. After that telephone call I assumed we were all set. Only to find out I was called BACK by a customer service representative and asked to call back again. When I did so, I was met with the same interrogation services of the previous two individuals.
I was THEN asked another set of interrogative questions and was extremely appalled! Was assured the address change would become effective within 48 hours. It has now been over 72 and as many requests as I send to the customer service email specifically stating DO NOT SEND ME your auto reply of contact customer service, I expected an elicited detailed response. I would be more than happy to send you a complete copy of all of the automatic formulated responses, however, I assume you can see them clearly on your end.
I have now visited the site again this morning and am completely irate. Not only has my address not been updated, but the additional 40% offer of clearance items is now gone and that is what I was aiming to purchase.
I have been treated quite unfairly by your company and ask that you make this right. If you must notate my account to show that I am transgender so that when I call and my voice does not meet their expectations of what a Christopher should sound like, then it will be easily identifiable. However, that is completely against any companies bio to not discriminate, which I have been discriminated upon.
I expect my account to be completely updated by the end of business today or I will take this issue to the channels I must to assure that people know how much Fingerhut discriminates and does not wish to have the business of all people fairly.
Thank you.
Christopher Regan
6276-4551-0123-XXXXX account number
New address XXXXXX 201st Avenue Big Lake MN 55309
763-248-XXXXX
My email will reflect as dbenson5 as I have gone through quite a change in my life and this is the title I have for business purposes. You are free to doXXXXent that as well although this clearly is none of your business.