Founded in 1962, Big O Tires was originally a part of OK Tires. Big O Tires is the second-largest franchiser of retail tire stores in North America. The company has more than 400 locations in 19 states.
The company was acquired by TBC Retail Group in 1996. TBC Retail Group was then acquired by Sumitomo Corporation of America in 2005. Sumitomo is one of the world’s largest producers of consumer goods, including tires.
Big O Tires was part of a landmark decision in a lawsuit against GoodYear Tires over their use of the word “BigFoot Tires.” Goodyear lost the decision and Big O Tires was originally awarded $19.6 million, although this amount was later reduced in an appeal decision.
Big O Tires had annual revenue in 2014 of $1.6 billion.
In February 2023, Big O Tires took the #1 spot on the Entrepreneur’s Top 500 Franchise list.
Big O Tires maintains a corporate office in Palm Beach Gardens, Florida.
Founded in 1962, Big O Tires was originally a part of OK Tires. Big O Tires is the second-largest franchiser of retail tire stores in North America. The company has more than 400 locations in 19 states.
History
The company was acquired by TBC Retail Group in 1996. TBC Retail Group was then acquired by Sumitomo Corporation of America in 2005. Sumitomo is one of the world’s largest producers of consumer goods, including tires.
Big O Tires was part of a landmark decision in a lawsuit against GoodYear Tires over their use of the word “BigFoot Tires.” Goodyear lost the decision and Big O Tires was originally awarded $19.6 million, although this amount was later reduced in an appeal decision.
Big O Tires had annual revenue in 2014 of $1.6 billion.
In February 2023, Big O Tires took the #1 spot on the Entrepreneur’s Top 500 Franchise list.
Big O Tires maintains a corporate office in Palm Beach Gardens, Florida.
I’m completely blown away by the complete disregard of integrity . I have never seen such thieves and terrible work in all my life . Paid nearly $2000 to have the compressor, condenser blower motor and resistor changed in my daughters car . When I received the car back the new compressor is leaking fluid , all the bolts that hold the front nose of the car on we’re missing , the 2 bolts that hold the hood latch on we’re missing so the hood latch was loose , the radiator was completely loose and banging around . I found the brand new resistor I was charged for in a box under the front seat . The hood latch cable inside the car was never re connected so it was left hanging . The mechanic thought it would be a good idea to use Sheetrock wall anchors plastic ones to hold the skid plate on the car . I took a video and spoke to the manager . They said the mechanic would work on it in the morning , car sat for 2 days untouched . I took the car , will be hiring a lawyer and posting the Video I took of all the damage and parts that were left in very dangerous condition . The last time I took my oldest daughters car in for noise coming from the rear . They told me I needed a wheel bearing, they changed it and damaged the rear axle in the process , had to change that as well . $1500 later , noise is still there . That car took them 3 days to complete . Florence AZ location . These people are some of the most incompetent , snake oil salesmen out there . I plan on finding others for a class action law suit and plastering everything I can about this on the internet
I have used Big O for many years, not to save money, but because ease of use, it is close to home. Recently, purchased two tires and an alignment which totaled over $500. Within three weeks those tires were showing cord. Took back to Big O on Peoria, gentleman stated they would make it right and to come back. Went back, they stated they will not fix due to front end issues on my car. Previously, they refused to align my last set of tires as they said I had issues, which I went and had fixed elsewhere. This time, they were more concerned about making money rather than telling me of the front end issues that have completely ruined my new tires. No way my front end just went bad in 3 weeks, which tells me there was deception on Big O’s side. I am appalled that they are not willing to take some responsibility here. Now, I am just out $500
Anyone out there who want to start a class action law suit against Big O? Make a comment on this forum and simply state yes. I’ll let you know how we can move forward.
Me
Me, brakes!!! Unbelievable what I have gone through!
Absolutely
Yes
Took my son’s Dodge Ram 1500 to Big 0 at Mckellips and Power in Mesa. The cooling system had a leak. Manager Trevor Barrett said they were a full vehicle service and could handle the leak issue. They would do a diagnostic and fix the problem. Went next day to get truck. Bill was $1002.87! They replaced: water pump, fan clutch, thermostat, temperature sensor, and coolant reservor. Paid and took truck. Next day son was driving and temperature spiked and lost power steering. Towed to Big O. Trevor noted the serpentine belt failed. Never said why. New belt. Got truck. Next day overheated when my son drove truck. Back to Big O and Trevor noted the system had a “big ‘ole air bubble” in the system. If you don’t “bleed” the 4.7L engine it will overheat. He said the technician was not aware of this. Bled system. The first $1002.87 visit should have had the proper bleeding of the system. Up to this point there was no mention of engine damage either seen or diagnosed. But Big O failure to fix the cooling system subjected the engine to three over heat events. Got the truck back. Next day son on freeway and temperature spikes. He exits to a school parking lot and the entire contents of the cooling system blast out of the engine bay. Towed back to Big O. Big O and Trevor not happy to see truck again. They then said that the problem was pre existing and was warped heads and head gasket leaks. But this was not mentioned or seen before. They did not want to work on the truck again and offered to refund my $1002.87. They moved the truck off thier business address to a nearby Home Depot parking lot where it still sits. When I explained that I would have to seek legal recourse as the engine work will be more that the $1002.87, the district manager Mike Williams said “good luck with that” and “no, Big O will not refund your money. My contention in court will be that Big O failure to fix the cooling issue led to the final overheat and engine failure. As a retired veteran I will pass this along to the Veteran’s social media system to let them all know that Big O is dishonest, inept, and simply not a place to do business.
If I had the option to pick zero stars, it would be a big fat zero. The store does not even deserve one star. Don’t go! Groupon or not! Worst place to go. Horrible customer service Manager Ray was rude and no regards to what happen to me at the store. “ responded with sorry is that all you have attitude” .02/22/2023 went in for a oil change full synthetic. Well here’s a list of everything that is wrong with your car but we aren’t rotating the tires….. leaking Oil gasket, leaking strut, a needs a alignment, but not rotating tires…. Ok, now it’s 03/20/23 had a flat so had bought 2 tires so took them up there to get mounted. Opted into the alignment since it was already needing to be done and with new tires why not. Took almost 2 hours. Now, my Strut is fully blown not leaking after a month not leaking “needs replacement”… said no not at this time.
I leave and my car is pulling to the right so bad I had to hold the wheel straight, the tires have white seal all over the rims and sidewalls left them filthy black hand prints all over my car and steering wheel, my oil pressure is at 90%, spare was thrown in not assembled or put up in the car. I call them the blamed the strut for the pull. Scared not wanting to go back to this shop also not wanting to pay more. Took it across town to a different shop alignment was not done, I had full synthetic oil in my vehicle. They only set it for 3000 miles should be a least 7000 still did not tell me why they were pressure was off. My struts do not need to be replaced. They are not blown moral of the story is do not go to big O tires they will not do what you ask them to do and they will make you think that your vehicles is falling apart and needs a bunch of work done so they can make money and then not do the work.. I will stick to discount tires from now on. Never had my car returned so filthy in my life. Big O tires has done damaged my vehicle then fixing it. That is ridiculous. Don’t go stay away..
Big O Tires IN MADISON.
1st trip for break inspection needs calivers roders and pads on back breaks. Also asked for an oil change. Price over 800 Pluss pads on front breaks. Two days later rubbing again. Took back 2nd time for continued rubbingr over 500 they said front calicer locked needed new caliber roders on them. Should have been checked the first time. I also asked pacificly about the hoses going to breaks in which I was informed were fine. After I went home I check my oil come to find out the oil never was changed so I called & had to make a third trip to get oil changed. Very next day breaks are rubbing again! And drums are red hot! I was told to bring it back. This was Saturday they were getting ready to close. I have to wait till Monday leaving van parked!!! So again just to go back and have something fixed that should have been taken care of on the 1st inspection. 4 trips with my van, not to mention I paid over 1300. I priced all the parts with auto zone and come to find out big o tires really ripped me a new one. Seriously 4 trips to take care of breaks with certified macanics.
We have several doctor appointments this week. They have to get it fixed.
Monday went up to get the breaks fixed it was the biggest Fiasco I’ve ever seen.
So after being out all that money to get my brakes fixed. I had to leave and visit another macanic He will do the work and he will do it right. A man you can trust.
I took my car in to big o tires in Springfield mo on north glenstone in feb of 2022 to have my cv axles replaced. When I got my car back it drove worse than it did when I took it in. It is now march of 2023 and my car has randomly made clunking noises off and on thru out the year but now they are 24/7 and bad loud noises. My front end feels like it is gonna fall apart. I took it back up to big o tires last Thursday and told them I noticed my cv axles we’re not flush with my transmission housing on either side and when I picked it up the next day they said they checked them and they were fine. Since o picked it up it has only gotten worse. I checked the cv axles again and not only are they still not flush I don’t know how the passenger side axle hasn’t failed me. U can actually see the rod going into the housing.!!! My car has started shuddering on acceleration and has no power. I’ll be lucky if my driveshaft or differential won’t be in need of repair now!! Not to mention the fact of my safety not even being considered!! I am not letting this slide. They will have continuous issues from me if they don’t fix their wrong!!!!
I tried doing business with your office on
Power Rd , In Queen Creek Az !! Louie answered the phone, I said I’m looking for chrome wheels, he told me to go to the website and get the part numbers so I did. I called him back left a message with someone else and gave him the part numbers said he would call back and he NEVER CALLED BACK, I tried one Last time and Louie said he would call back Again and NEVER DID, I will NEVER EVER DO BUSINESS WITH YOUR COMPANY
HORRIBLE CUSTOMER SERVICE
YOUR EMPLOYEES ARE TERRIBLE
I feel like when I was employed and I got into a civil matter and couldn’t show up for a few days I told them what happened and said to me that to call them as soon as I was finished and to come back to work but then they gave me my last and final check instead totally unfair I want to dispute this and return to work please
Friday evening my wife advised me to mark my tires , was taking my truck into Big O Tires for tire rotation along with oil change.
They did a good job on the oil change but the technician decided not to rotate my new tires or check my brakes as requested.
I contacted the store manager when I came to pick up my truck, Josh made excuses for his team why they don’t always rotate tires, even when the client asks for it.
I demanded @ 5:30pm (when I came back to pick up my truck) that they rotate my tires and check my brakes.
Upon checking my brakes , front disc brakes are worn out and rotors look to be warping. The brakes need to be replaced along with the rotors.
Monday I called the corporate office for Big O Tires and they didn’t seem to care, they haven’t even replied to my call into customer service.
Disappointed that Big O Tires don’t care for their customers safety or our purchases.
Tires are not cheap, they are to be taken care of which includes rotating them every time we change our oil.
What if my brakes failed towing our travel trailer , we go up to the mountains which are over 7000 feet above sea level.
#BigOTires
I went to big o tires in Gilbert Az on williamsfield Road to check and see way is all my warning lights on dealing with my brakes, I was they need to do a diagnostic test I said if it’s symptoms just like my fuses just let me know so this took about 9hrs, , I get there there is one warning light still on then he tells me we just change the fuses I was charged this cost me $172 then the one warning light that was on it was dealing with the sensor on the pressure on my tires. He tells me we can’t go any farther because it gonna cost more money for us to follow the wiring. He must really think I’m stupid. I’m going back up there tomorrow and I better get my money back because there’s nothing to do with wiring and I told him if it just fuses let me know it’s not right just not right
I went to big o tires in kansas city Kansas they damaged my car played with my mirror cam giving it the finger and stole a tool from my car after rummaging through the car decided that tool a breakover bar for my wheels would be a goog collection for there tool box thieves I called corporate and have not received compensation dont go there they are the worst ever scamming destructive thieves and if you know noth looping about cars set you up for more repairs get you to one back they need prosecuted and shut down ref # given to me with no reply 523702
Hi my name is Jacoy Nolden and I recently visited The Big O’s in Colorado Springs, CO. I drove in Friday night at 10ish, heading to my hotel hitting a pot hole on the highway causing me to get two flat tires on the diver side. I made it to my hotel and waited till morning to call a tow truck and Big O’s. Called the closest Big O’s to the Hotel and it was the 5820 Omaha Blvd Colorado Springs, CO 80915. Waited till 8 o’clock to call and spoke to Gary Doan. I explained what had happened and he then stated that they were the only location closing early today, I then asked what time is early? He states 10am and I said but you just opened @8am. So okay I will be there before then. I then got there @9am and asked where the tow truck can unload my car. He then proceeded that they can not help me because they were closing early. I then stated that I understand that you are closing @ 10 but its only 9am and I just need my tires changed. He then said cant help you sorry we cant help you today. I stated to him but you have plenty of employees here to work on the two cars you have here. He still declined to help me. I then proceed to call another location to see if they could help me. As we drove off, I saw like 6-8 workers there standing in the back of the building my the dumpsters joking and laughing doing nothing. They were very rude and not even willing to help a customer.
Big O Tires replace my engine and put a broken air line for the filter to th e engine back on. Not once did they tell it was broken. It was cracked at the top and a piece of tape was put over it. It was also rip almost in half closer to the air filter..
My problem is they never me it was a part needing to be replaced just shoved in there. So for over a year I got bad gas mileage. Because the engine was not running right it ruin my transmisson. I cost me 82.00 dollars for the part and 2000 dollars to have the transmisson replaced.
The engine never run right since the gas to air ratio was never right. I am pi**ed and will never take my cars to Big O ever again. The engine replacement took almost 3 months as thex1st one would not st as rt. They sat the car outside with the battery disconnect. No alarm system since no power. Right before they replaced the eng O ne they car was broken into and 1300 in tools was taken. They stated it was my problem but they also stated it would only take 3 weeks to be done.
So I am out 3400 dollars for the complete lack of any concern on there part of the problem. I have pictures of the part they put on the car when the transmisson went bad.
Also the problem with the replacement transmission went away once the air flow piece was replaced. Thanks but no thanks for the lack of doing anything right. Shaddy this store is.
06/05/2021
A proud owner on a Ram 1 ton,
A noise when driving, coming from right front side, waiting for inspection, watched into bay, first tech checks with long handle steel bar against bottom of tire for any movement of tire, stated ball joint little loose, I told him it cannot be that since they replaced this same side ball joint two yrs ago, this tech then walked away with no other inspection of any other components on right front..
Another tech was on drivers left side stating inside, outer wear abnormal on pads, stating I needed new rotors, brakes on the front. Telling me this would fix this noise. Tires put back on and had brakes done over weekend. Assistant mgr. joe called me it was ready for delivery, I asked him if the noise was fixed, he stated the test drive no noise. I paid and started truck turning wheels, noise remains!
Immediately went across way to see whom I paid to joe, in vehicle only to see same tech whom diagnosed originally the brakes, showing both these guys the noise when pulling up stopping and turning wheels, noise remains, same tech visual checks under front end while I turned wheels left to right and back, goes to retrieve a tool, gets back under front end, tells me to start turning wheels again, now this second visual inspection was now a bad steering damper, and his tool of choice was a stethoscope saying he almost went deaf due to me tuning wheels while he was listening with his stethoscope.
More money for another part they said I needed. I got a second opinion shop telling them that after these new brakes and supposedly a new damper needed would be the fix, they inspected vehicle,
Now it’s diagnosed as a front axle u joint dry making the noise as the final culprit!
This independent big o tires shop mis-diagnosed twice by two different techs both in my opinion lacked experience versus second shop on the one biggest culprit, a u-joint dry. I arrived later back to big o after second opinion and asked for the mgr. this guy was told everything I tried explaining to and was told to come back another day when it was convenient for him, this guy told me I was not going to get any comps, tires, and feeling under pressure from this guy all ready, not comfortable at all in his presence.
The second shop said to me, it is hard to find a shop that you can trust for you’re vehicle. He’s correct! I will never again trust this big o shop for any more work ever again! What ever happened to my own training that you’re supposed to listen to the customer, and that no matter what the customer is always right!
Great call out for Adam Littleton in Centennial CO., store # 006126. I had a rotate & balance performed at my local Big O, in Frisco Colorado, Store # 6279 and the backing plate was not reinstalled incorrectly. When I noticed that my brakes were squeaking, I pulled into to Adam’s shop, in Denver, told him the issue I had, he walked outside, listen to the squeak, pulled my car into the service bay, repaired the backing plate, wrote up the issue and sent me on my way, at no charge. Now that is customer service.
Short story, I took my car back to Big O in Frisco, CO, showed them the paperwork Adam wrote up and requested that they replace my rotors and brakes, as their work had created the wearing issues. I have been back in the Frisco Big O 6 more times trying to get my brakes to stop squeaking. I was told by Trish, Frisco manager to take my car to the Jeep dealership and have them perform the work. Still squeaking so I called Trish back and asked her what was next option and she told me that it was not Big O’s problem because I took my Jeep into the dealership. I requested to speak with the region mgr. and still no call back. (Magali I think)
I finally called Adam and asked for his advice. Adam told me to bring the Jeep back to him and he would correct the issues. Issue is fixed, thank you Adam and your Team for taking such good care of me.
I will be writing another comment regarding Big O, in Frisco CO.
This comment was to call out a Great Job by Adam Littleton and the Centennial Big O. Thanks again !
Big O Ties Prescott Valkey, az
My alignment was wonky after only 114 miles. The technician said my front end wouldn’t hold alignment as it was shot and most of it needed replaced. In 100 miles? No issues were stated when they took my money so he was negligent in his work. Sent me out with an unsafe vehicle. Never go there for work.
Big O TIRES is a tire store. They sell tires RIGHT? Well I had a flat this morning. I inflated my tire and took over to them to fix it. No cost fix. Well, after waiting quite a long time, I asked the representative, how bout my Tire. He said, My ticket was coming up. I did notice, they weren’t selling any tires while I was there. They were doing heavy front end work, shocks and struts, front end suspension work. No tires that I saw. So, what are they, a tire store or a heavy maintenance repair shop. I will never go back there. How long should a flat tire repair take? 1 hour…two hours, three hours?
Next time I will buy tires elsewhere.
Never take your car here. Had an extremely horrible experience at big o tires on smokyhill rd in aurora colorado. The manager casey lynn was of no help. I ordered 2 rear tires and a wheel alignment online and they were sent to bigotires. I get there for my appointment and i park the car by the gas station across from the shop. As im waiting in the waiting area, i decided to go get something to eat across the street. When i saw my car in the bay, they had it improperly jacked up on both sides with jack stands! They had the engine hood open! There was a huge puddle under the car! From where the car was parked they had to drive it around the shop to get it into the bay. There were no leaks. All of a sudden theres a huge puddle inder my car and its not even jacked up right. The air box and a few other pieces are laying on the ground. I still have pictures if you want to see them. I came in to get two tires replaced and a wheel alignment. So now im asking them what they are doing and they start to got hostile and confront me! So not only do they damage my car, they blame me for it! I called customer relations and was on the phone with them while one of the guys is putting the airbox back in and he drops a tool in the engine! Customer relations gets ahold of the store and they decide to fix the hydraulic pump they intentionally broke and didnt tell me about but i have to wait for the part to get in. After scratching my rims and putting the new tires on then they proceed to tell me im all set. I asked them if they were going to do the wheel alignment and they get an attitude. So after they do the wheel alignment i come back and get the hydraulic pump done. Now the wheel alignment is off a week later. I never get a call back from customer relations so i call them. They said we figured you were taken care of, so we didnt call. So they have the store manager casey lynn call me and hes asking why i never said anything earlier as if i dont work too! So i told him i was waiting to hear back from customer relations which i was told would be 72 hours. And that turned into 2 months. I told him i would like my alignment fixed by another store or a refund because i dont want to come back to that hostile store. He tells me to come back and they will redo the alignment. I was able to make it in recently and begin to request to get my wheel alignment redone, and before i finished talking, the guy at the counter refused to work on my car. He said we dont work on porsches. So i asked for a refund because my alignment was done incorrectly and they threatened to kick me out the store and call the police. Big o tires will hire anybody. No background check, no drug test, but worst of all, NO EXPERIENCE. I dont care if you drive a porsche or a 1991 ford escort. Dont take your car here EVER. These criminals and thugs will sabotage your vehicle just to get more money, then if you complain they will blame you! Customer relations told me they cant do anything because they have no control over the independently owned franchises. Im curious if the CEO knows about this or even cares.
Hello my name is Bobby
I recently used the big o tires in Louisville ky and it been a nightmare since the day I walked into the door. I have a somerset tandem boat trailer. that needed tire and a spare I took the tire and wheel in there to the gentleman and told him I like to purchase this same tire to match my other 3 and let the gentleman know that I could not go any taller or bigger due to the clearance and let him know several times I can’t go any bigger it will rub my fiberglass fender so around 3:30 I get a phone call saying he can’t get those tires this was on 8-22-2019 he had to replace it with a set of nancos well then i had to just go up there and see if my tires was ready the next day in the evening hours .
so when i do get up there and ask for them and pick them up they wasnt even ready so they had to go look for tires then get someone tchange them out then i ask where is the extra rim that i bought for $25 they new nothing about it so after hour later they get me out the door .on my way on the way out the door they inform me i now have a rim with new tire and a tube inside of it ..ugh
so they said we will get you another one and will call you .so i get home started to install rim and tire on my trailer and went to set the jack down and why going down it busted my fiberglass fender bracket spider webbed my fender and a nice crack so now im pissed i call doug at big o and he said no way i told doug this is very uncalled for i have to leave in about 2hrs with trailer so what do we do so he said bring up here and we will fix tires and dont worry about fender we will take care of it. so i get back up there and they install a car tire on my rim and said this will get you to where your going and i will order the tires to match others on trailer i ask why didnt you do this in the beginning i told him money wasnt a promblem but he replied i cant find them hmmm. well after tearing up my fiberglass fender he now finds the right tires so i ask him what about my trailer you now have toreup how we going to fix it .he said i will send a guy over to put new tires on trailer house call and take a look at the fenders i then take photo of fender and send to him and he tell the guy let him know i will have his fender repaired and painted i sent message back to him and let him know he not painting my white original fenders the is a factory white and this is setting on a aluminum trailer factory fenders that has a somerset boat setting on trailer .so he dosent know anything about boats or cost .he then said he would stop by the house take a look at it himself well i get message from him he gotta go to meeting so it might be late then he tells me its church nite so he might not make it .well it now is 9-26-2019 and nothing is done about it so now im coming to you guys can someone help and figure this out .or this is going to my lawyer my number is 502 836-XXXX thanks Bobby
took my car in fo ffrounnt end workn
drove ok going theirr drove it home could not keep it on road call the a** holesan they blamed me i will never ever have them do any thing for me again i give them a score of belo ten zeros
John B. Adams, CEO
Big O Tires, LLC
4280 Professional Center Dr., Ste. 400
Palm Beach Gardens, FL 33410
Re: Big O Tires #005077, 1020 No. State Street, Ukiah, CA 95482
Owner: Victor Vigil
Dear Mr. Adams:
I am writing to let you know of my dissatisfaction with your franchise located in Ukiah, California. I own a 2005 Lexus SUV and I live 87 miles from the nearest Lexus dealership. It is not convenient for me to make a 174 mile round trip for routine maintenance.
In December, 2016, I went to Big O to have my windshield wiper blades replaced. On March 1, 2017, when I returned for a routine oil change, I pointed out to Big O that the wipers installed in December were the wrong size; the blades did not cover the entire windshield. The blades were replaced.
On March 3, 2017, I purchased new tires for my vehicle. At that time I was told that I needed to replace 5 tires, at $215.99 each, for rotation purposes. Plus I was sold a tire protection plan for $75.00.
On July 14, 2017, after another routine oil change, they had failed to reset the vehicle’s service reminder. I returned on December 12, 2017 for a brake adjustment, at which time the service reminder was reset.
On April 7, 2018, I returned to Big O as my ‘check engine’ light came on, which it frequently did after being serviced. I was told that the light came on because the gas cap was not seated properly. The gas cap was replaced, along with both front and rear oxygen sensors and the cabin air filter. I was also told that my driver side mirror was loose and would need to be replaced. After this visit I called the Lexus dealer regarding the sensors and filter and was told that I did not neet to have them replaced.
On April 18, 2018, I returned to Big O for a routine oil change and tire rotation. At that time I was told that I only needed to rotate the 4 tires and the 5th tire would not be part of the rotation and could serve as my spare.
On June 25, 2018, I took my vehicle in to Big O for headlight restoration as the light covers were cloudy. I called ahead for an estimate and was told it would be $60 for both headlights. I confirmed that cost on the morning of my appointment. When presented with the bill after the work was completed, I was charged $80 for one headlamp and $60 for the other. When I questioned these charges, I was given a credit for the $80 charge. I was also again told that I needed to replace my side mirror.
John B. Adams, CEO
Big O tires, LLC -2- February 23, 2019
On July 18, 2018, I had to return to Big O to have my vehicle’s service reminder reset, again after being serviced.
On August 10, 2018, I took my vehicle to Big O for a routine oil change. At that time my dashboard cover was being reinstalled and that is when I discovered that my dashboard had been sliced. At this visit the technician glued my driver side mirror and told me I needed to replace my visor.
On August 13, 2018, I returned to Big O for a wheel alignment. I also complained that after service my vehicle frequently had greasy handprints in the cabin. The invoice for that visit included a $25 charge for an ESC reset. I checked with Les Schwab and was told they do not charge for ESC resets with alignment service. I returned to Big O about this overcharge and was given a $25 credit.
I believe that because I have had to repeatedly return to have oversights fixed, complained about greasy hand prints left in my SUV cab, and requested refunds for overcharges, I was targeted and my dashboard was sliced. I was given an estimate of $1,913.76 for replacing the sliced dashboard and I would like Big O to pay for this replacement.
All of this makes me wonder if these are Big O’s standard operating procedures or if this unprofessional behavior is because I am an elderly woman whom they feel is vulnerable. In any event, I am not sure what recourse there is for my wasted time and the charges for unneeded tires, etc.
Me Adams
You really seriously need to pay attention to what your customers are saying about your Santa Rosa 4th street store especially dishonest and supremely corrupt is your site manager Jason T. He thinks I’m stupid and he really is disillusioned to think I’m not smart to catch on when a dishonest manager pads the bill and adds two hundred more on a quote . What he did was bait and switch . He’s dirty worse then corrupt lawyers and worse then sleazy car salesman. I want believe how terrible i was treated Jason T isn’t in the army no more and he’s all bad to continue as your manager with how bad he mistreats
your loyal customers , now I will never again frequent our 4th street Santa Rosa store ..I’ll go to other big o tires but never 4th street .. I WAS SWINDLED BY YOUR STORE MANAGER 204 DOLLARS ..
I went to Big O Tires in Silver City, NM for an auto repair. They gave me a quote. I than brought my car in for them to repair. They said to bring the car in on Wednesday at 9 AM which I did. For 3 days they did not look at the car. On Friday I needed the car for the weekend. I talked to them and they said it would be OK to take the car and I would call them on Monday. A half hour after I returned home that Friday they called and told me to take the car somewhere else. They would not do the repair. A week later I went to them to get a quote on a tire. They asked my name and I said “all I wanted is the price of the tire”. The clerk refused to give me the quote without giving him my name. He said he would not do business unless I gave him my name. He said he wanted to save the quote. What does that have to do with the price? Could it be there is different pricing for different people? There is something fishy about how they do business. I never came across any company where I had to give me name to them before they would quote me a price on a product or service first. Needless to said I will not be doing business with this company now or in the future. Maybe it is only the Big O in Silver City, NM that does business like this! You be the judge.
I WOULD LIKE A COTACT BACK, NOT FROM A SERVICE REP, BUT FROM A SUPERVISOR. I CONTACTED YOUR COMPANY AGAIN ABOUT THE ONGOING PROBLEMS THAT YOUR FRANCHISE IN ELIZABETH COLORADO HAS CAUSED. AFTER BEING IN A SHOP FOR SIX MONTHS, DUE TO THE DAMAGE THAT ELIZABETH BIG O CAUSED. THE BRAND NEW TIRES THAT I BOUGHT FROM YOUR COMANY NOW HAVE DRY ROT. THIS I KNOW FROM A ALIGNMENT SERVICE COMANY SAID THEY COULD NOT ALINE THE TRUCK DUE TO THE DRY ROT ON TIRES,THEY THEN WENT TO YOUR STORE IN CASTLE ROCK AND YOUR MANAGER MIKE SAID HE WOULD NOT DEAL MY TIRES.. IF YOU WOULD CHECK WITH THE BIG O IN ELIZABETH YOU WILL FIND THIS WS A PURCHASE I MADE RIGHT BEFORE THEY DAMAGED MY TRUCK.
DAVID FRISBY 303-960-XXXX
I HAD MY VEHICLE AT THE ELIZBETH STORE IN COLORADO. I CAN NOT EXPRESS HOW HORRIBLE OF A EXPERIENCE THIS HAS BEEN. THEY DESTROYED MY ENGINE, SOLD ME TIRES THAT ARE NOW DRY ROTTED. ACT LIKE IT IS EVERYONES FAULT BUT THERES.
So I guess every Big O Tire location is a franchise and if you have any issues with the big old credit card don’t you dare call corporate. They have nothing to do with the credit card. And yet my husband called the phone number on the big O Tire account statements and spoke to a supervisor and they said they have nothing to do with the policy is they cannot change anything that’s on the statement even though we were told that we were going to get special financing from our location and they put it underneath a regular purchase. We were told we had to spend our time going back to the location and basically refund in the service and re-bringing it up underneath six-month no interest. Even though this is something that we asked for when my husband and I paid for our service. Then the supervisor told us that we had to talk to big O Tire corporate because there’s nothing else they can do, because because it’s all big O tires policies. The location that I’m dealing with has called Citibank for different times within a week and they still not have called that manager of my location back. Because big O tire is giving not only the consumer the runaround but also that location, you are now going to lose another person Way to go big O tire. Your customer service sucks all the way around. I can see why the southern states I’m very annoyed with you. So we’ve decided we’re going to pay off our bill and we’re never coming back. And this location was in Minnesota. Thank you big O tire for screen over another NTB customer that loves the location and the customer service there just because of your stupid credit card and your third-party billing crap.
In the past 30 days, I’ve had TWO bad experiences at Big O tires located at 10127 W Charleston Blvd, Las Vegas, NV 89135. (Both with the same person…an Asian man who works at the front desk) He is RUDE and INCOMPETENT. Horrible customer service. Took my car in this morning because I picked up a nail in one of my tires. The Asian guy at the front desk couldn’t have been any ruder. No smile…didn’t greet me. There is nobody else in the shop and he told me it would be an approximate 2-3 hour wait to check my tire. (Are you understaffed?) Tried to tip him $20 because it seemed he was having a bad day and he gave me a dirty look and walked away. I left the store and drove to Tire Works on Sahara and Buffalo and they took me right away. Very friendly staff and no charge for the repair. I told them manager about my experience at Big O and he gave me his card and invited me back. My second poor experience at Big O happened two weeks ago (same location) I took my daughters car in for service and after we left, the Asian guy called me and asked if we found any keys in the car. Apparently, he lost another customers keys. I checked my daughters car and there were no keys. Called him back and told him. Over the next 48 hours, this guy kept calling my voicemail and leaving messages asking me if I “found the keys.” He left SEVEN voicemails. I had to call him back again and ask him to stop leaving me voice messages. This guy is rude, incompetent and has ZERO customer service skills. He needs to be fired. I will NEVER return to this store if he is there.
Initially brought my vehicle in due to an Oil, and Gray White Smoke blowing from the exhaust and burning smell inside of the car. Took my 2007 S40 Vovlo in Saturday 6Jan2018, and did not get my car back until 12Jan2018, I was also initially quoted 1355, and then price change to 2500+ after they were made aware of how much I was approved for SNAP Credit. I picked my Volvo up on the Friday 12JAN2018. They assured me that the cost fixed all my repairs, but included “Might Be Other Issue” on my invoice. My wife drove Volvo next day Saturday to her appointment in Phoenix and Volvo died shortly after getting off the “Thunderbird RD” exit in Front of the QT gas station, I had to drive to pick my wife up and Volvo remained at that location for three days until Promise Towing was able to deliver my back to Big O, Big O stated they would cover the cost for the tow. I received another call from Derek stating that now I need a new engine, which I was told should have been able to figure that out before any repairs from the diagnostics. I had my car towed to another mechanic and showed them copy of my Big O invoice and they stated that several charges were elevated in the amount equaling $1200.00, they also went on to say what I had done on the invoice should have been only $1300.00. My final bill should have been around $1300.00, not 2536.27. I would like a refund of 1200.00 so I can put towards needed repairs to get my car running again.
Location: Big O Tire Location:44500 W Edison RD, Maricopa, AZ 85138
I was so optimistic going to Big ol tires. Everyone was so polite and it seemed like I would be very well taken care off. Let me start by saying my car has never had any trouble, ever. So when we’re heading out to vacation it was on a Sunday and I realize I needed an oil change before the drive so I had to take it too Walmart to get the oil which I never take it there. After they did the oil change I was smelling burning so I took it back to Walmart and there was oil splattered everywhere all in my car and they said they couldn’t find the leak and the technicians couldn’t go deep enough because basically it’s Walmart and thats not what they do there so I had to take it elsewhere. So I go to Big Ol tires and had to get my valve cover replaced which cost me $300. It wasn’t broken before that oil change so maybe one of them broke it because that’s an interesting coincidence. So big ol tires offer a full check of your vehicle for free when they fix something AND everything on my vehicle checked out and they replace the valve cover and I was on my way. Very next day while I’m driving my car is sputtering on the highway and anytime I took it over 2 RPMs the check engine light was flashing so I took it back to big ole tires and they were saying that even though it wasn’t their fault they feel bad so they won’t charge me labor but the part itself, the ignition coil is $300 and then he went and called someone and said the best he can do is 230 and thank God I’m not a complete idiot cuz I called O’Reilly’s while he did that and they have it for $100 out the door so he came back to talk to me and I was like is it not cheaper anywhere else and he said you have to be careful where you buy it because the China Brands you have to replace every 10,000 miles and even though the one at O’Reilly’s is 100 it has a lifetime warranty so I told them that I’m going to buy the part and bring it back in the am. Now I’m currently on my way home from the mechanic after they put my car back together and I didn’t even make it home because my car is sputtering and jerking so badly that I had to park,,,which is was NOWHERE NEAR THAT BAD before I took it back to big ol tires. I am just so frustrated and angry that I can barely think straight and I’m stranded and my wonderful car that never had an issue is giving up on me completely before having no previous issues in the entire time ive had it. Not to mention the extra $400 before Christmas that was my kids christmas fund. Im heartbroken, im feeling conned and cheated and just very upset.
I went to Big O to have my oil changed in Tucson Arizona on kolb and Golf links , Oil change went well or at least that’s what I thought. When I got home I noticed a small oil drip, when I got up the next morning all on my oil was on my carport! They did not put the Oil plug in correctly or they didn’t tighten it because the oil plug was barely hanging on and all the oil in my car had come out onto the carport. I had to get under there myself put the plug back in and put oil in my car, by the way it took 4 quarts of oil that’s how much was on my carport. Thank you for your time.
On August 24, 2017 I had my oil changed. I had a coupon for $19.99 for synthetic blend. When I paid I was charged a $1.00 than it should be. I understand a $3.00 disposal fee but I was charged and extra dollar. It doesn’t seem much, but when I called the manager Timothy Uher I was told that was standard practice that its in the computer that way. So they have charged 1000’s of people an extra dollar everytime. I asked for the corporate office number, he told me that he couldn’t give it to me as it was against company rules. This is total BS. So I looked up the corporate office number myself, I spoke to the customer service department over 2 weeks ago and no reply. This is store # 28900 at 7145 So Rainbow Blvd Las Vegas NV 89119
My next cal is to the news statio here as they just love to go after auto scammers. Total jerks. t will be my mission to let people know what thieves they really are.
NEGATIVE STAR
BIG O TIRE LYERS
Their warranty is BIG O CRAP
When you follow up with there warranty, They know to tell you a BIG O LYE, they will weasel out of and blame it on the franchises and there Coporate number is a Joke too!
Please go to a well known tire company that may be an independent and read the reviews!
Some time the little companies appresiate and welcome your return business!
I bought two new tires in March. One tire went flat, not once but three times. I paid for a warranty but still paid for a tow & paid for cab rides, which cost me a fortune. AFTER MY TIRE WENT FLAT 4 THE 3RD TIME I was informed that my RIM WAS CRACKED. My tires needed to be replaced from simple wear. My car is a 2015 Mustang GT Convertible that I bought new in 2016. My car was undamaged until I took it to Big O in Maricopa. They told me that they could order my rim and pay them a whole price, which I flatly refused. One rim costs 946.00! I’ve been driving on my spare with a new tire attached to a broken rim because I cannot afford $946. I am single and a disabled vet. They told me that they would give me my money back for the warranty and then they refuse to give me my money back! Ive called the corporate office numerous times & have not received any assistance at all. I have started working on my packet to file in small claims because they REFUSE TO ACCEPT RESPONSIBILITY for damaging my car! BUYER BEWARE, THIS COMPANY IS SHADY & DISHONEST IN MY OPINION. PS. Always LONG & unreasonable wait times even with appointment!
I know this doesn’t address your issue of responsibility, but driving without a spare is not great either. Why not try a local junk yard or a wheel it will be a fraction of the cost and maybe cheaper than having a shop that fixes wheels repair yours. Hope this helps a bit.
OOPs… forgot to add the$2.26 for shop supplies.
My name is Diana. I had my oil changed at Big O Tires this morning at store #4171 in Mesa, Arizona. I used a coupon that I received in the mail announcing a basic oil change and filter for $14.95. I was informed by the manager “Doug” that they have always treated those types of coupons as $20 off their basic oil service (or your preferred oil service) which would bring it to $14.97 + $2.68 (oil filter) + $3.00 (wasted disposal) = $23.31 So they have been charging every customer who uses the coupon a minimum of $2.70 too much. $2.70 may not seem to be very much to some folks but to me that’s a gallon of gas or a gallon of milk, loaf of bread….that’s why I use coupons. The owner of this particular franchise is making bank by over charging it’s customers. I will never go to Big O again. The coupon stated “welcome” Fletcher’s customers…I didn’t feel welcome when they argued the price with me.
This is from the tracy CA store.
After getting my check engine light looked into they said “advised all new catalytic converter and all new O2 sensors” at the price of $2400.00 which I thought was alot.. but got it done for smog. The next day the jeep had a terrible sound and I took it back. With less thank 50 miles on it from when I picked it up. After they looked at it now they say it has a cracked exhaust manifold!
And at the price of $1450.00 they can fix it. I told them it did not have this sound when we took it in and you worked on the exhaust! If it was cracked before then how did you miss that on the inspection of the exhaust system. For $2400.00 You would think they would make sure it was good… now I wonder if it really needed all the work I paid for, it could have just been one of the 02 sensors?? I feel like I was ripped off!! And they tried to rip me off even worse again! The worst part was the attitude I got, basically so what! No trying to help or work with me,, just too bad! I will never use them or any Big O ever again! I had been a ling time customer as I had my family use them as well… never again will any of us use the place again!! I wish I had read the review’s, I will be sending this to all the yelp & all the agencies I can
my name is Barbara and Big O are a bunch of rip offs,, i took my car in for an O2 sensor and $1656. later and still did not fix the O2 sensor
This is in reference to the “warranty” offered. I bought new tires last year around Feb, they were for my 2013 Toyota Sienna. I specifically went to big o tires because of the warranty. I went in last month because my husband said the wear bar was showing on the drivers side, so I took it in to find out what was happening. At this point they wanted to check my alignment, which came back fine. The tires had about 20,000 miles on them. So they rotated my tires from driver side to passenger side and said my tires looked ok. My rear tires look brand new. They did mention ok n that I didn’t keep up on the rotations and that was why it was wearing so badly. But they sent me on my way. Well today I got my oil changed and the recognition told me to get my front right tire replaced as soon as possible to to the wear bar showing and it was severely bald. So from there I drove straight to big o, were the manager said it was probably an alignment issue, so he wanted to run the test again. Well once again the alignment came back normal, so I asked ok what can we do now? How does the warranty play into this, the manager said the warranty is not applicAble because I failed to rotate every 5000 miles. He said I needed to buy two new tires all over again. This is a summarized version of how it all played out, but I am so very upset with big of tires! First they rotated my tires wrong, second he allowed me to drive away the first time knowing my tires were bald (I drive with my kids), and then third making me do another alignment only to find that, that wasn’t the issue, and lastly denying me my warrant, it has only been a year and now they want another 350$ for tires that should have lasted at least 30,000 more miles! I am so disappointed in big o tires! They have lost me as a customer and I will be sure to let all my family and friends know that the warranty is a gimmick and they have zero truth to replacing tires that are junk!
These horrible stories are all true,i was mislead,taken advantage of baically had patched my own tire in their parking lot while waiting to get service,a female 2017 in this day and age shouldn’t be taken advantage of like this. Now as far as filing a complaint with the corp., was left on deaf ears,never recieved any word back from them,3 1/2 hour wait,fixed my own tire repair they should have taken care of PLEASE NEVER USE this corp., mng.’s in Bentonville ,AR, don’t even know how to type up a ticket some people,right?
Was in your Peoria street store in Denver and you need to either shut it down or let Javier be the store manager. I was very miserable waiting in your store for over 3 hours. What I saw and experienceed is so patheric, ya’ll need to send help right away. Your store manager is worthless Breck ,Brent something to that affect. Sam is really more of an insult to your customers having him there. He doesn’t finish anything he started. Put it all off on someone else. Talked in circled actually lied to me and other customers. The tires I purchased were not the ones I said I wanted. He had way to many issues filling out forms. Didn’t complete them and passed them off. Paid for alignment but they couldn’t do it and Javier had to deal with this very unhappy lady who drove from small town CO to Denver 2 1/2 hour drive to end up waiting so long because of the pure cluster $/$^×^× that is going on in that store. I am a pretty loyal Big O customer. Big Mike in Colorado Springs on Nevada has always been efficient friendly ,communication is good. Runs they way it should then I went to Peoria store in Denver. No one but Javier would answer phone. Everyone just about stood around doing nothing or being stupid. It was a sad example of your manage. I am so disappointed that you all would let the future Big O ture franchise owner deal with some of the worst conditions possible. It took everything I had not to jump 9n and start answering phones and tell people to get there buts to work. I wasn’t paying 1000 for them to pick their burst and talk . If it wasn’t for Javier my situation would have ended very very ugly. I am so glad he has the fortitude to work so hard amongst people who slack all day. They are 3 people short and no one would do any more than the minimum possible. Take care of Javier before he leaves and Peoria street will have to close cause everyone will riot over they treatment they received.
I went to your store in Eagle Vail Colorado to get a price on brake work. The quote given me was a total of $490.42 for pads, rotors, labor, etc.
You need to know, I went ACROSS THE STREET and had the work done for $231.30. They told me the rotors didn’t need to be replaced. They laughed at your quote. The difference to me was that I saved $259.12.
To begin, I question the competency of your staff. Why did they say I needed new rotors when it was obvious I didn’t? But I also question your business practices. I strongly feel as though your company lied to me in order to nearly double its quote in hopes that I would bite and WAY overpay.
I have always been reluctant to use Big O tires. Historically you’ve had a poor reputation. That said, after this experience with your store I will NEVER step foot in a Big O store ever again. I have also posted my experience on social media. People need to know that your company is technically lacking and your business model is to try to screw customers as much as possible.
My money and time is valuable to me. Your company business model discounted both of my needs. I won’t forget and I will make sure my friends and family understand my experience.
Andy Newhouse
Vail, CO
I live in Vail Colorado. I have been using Big O tires for over 20 years for my 2 Land Rovers, Audi Quattro and a Porsche Carerra. Last week I brought my Porsche in to fix a rear tire that had a screw in it in your Eagle Vail location. There were only two cars in the lot and it took them 3 hours to fix it, the reason is they ruined all four locking lugs and never told me until the end, the car is mint and when they brought it out to me it was filthy with grease, etc. I can sen you a photo. The rim is also severely scratched as well. To add salt in the wound, no one has ever called me back regarding the lugs, pretty pathetic! When I called and asked for the manager, I am on hold forever. I would like the 4 new locks installed and a new rim. Please advise, it’s a small community and someone is liable. Thanks
i took my 2000 nisan truck into our local store to keep my business local. it was running,but was running slugish. i was told that they could fix it .after 10 days and numerous visits they could not fix it.they kept saying i needed this part then this part. after a bill of 936.91 plus a new battery,i brought it home when they called and said it was ready to go.well it wont start.j i will go the extra miles for my vehicles next time.
Put my 2002 Chevy Silverado truck in the shop at Big O’s in Hollister, MO. 65672. I had purchased bad fuel at a neighboring XXXX and Go gas station, so I took it to Big O’s for an estimate. The estimate included 25.00 replacement fuel since they were going to have to drain fuel tank and replace fuel pump. The whole total would be 1175.00. Upon picking up truck I asked the cashier Russel if Big O’s put the 25.00 worth of fuel back in the truck as I was getting charged for the replacement fuel…was told over and over that yes there was. I asked for a receipt showing that the fuel had been put in and was told Big O’s does not keep those receipts, and again reassured there was 25.00 worth of fuel put back in…got into the fuel meter read on E put off lot and my fuel light went on. I called Big O’s and told Russel that he was dishonest with me…He proceeded to tell me that, “that he was not a dishonest person and that he personally put 2 5.00 dollar cans of gas in my truck which does not add up to 25.00 dollars that I was charged.. And when I told him that doesn’t add up to 25.00 dollars worth of gas he said, ” we are in the business to make A PROFIT.” wow WILL SHARE THIS WITH EVERYONE WHO ASKS HOW Big O’s did about fixing my truck. They do have a bad reputation around Branson, MO and I had been told they are a ripoff…. truck was in shop on 7-12-16/8-01-16 – they also broke a part changing out a spark plug which was an additional 111.00 that I had to fax to insurance claim which is why my truck was at Big O’s so long. Big O’s also said that moving my truck in and out nightly used all the fuel as well. I tried to give them the original amount of 1064.01 till the insurance department could send the additional 111.01 but Big O’s said no they need payment in whole. Cris Rasmussen 8-03-16
Big O at 2284 E. Fort Union Blvd
Cottonwood Heights, Utah 84121
Contact: Taylor
Nature of complaint: They claimed that my vehicle a 2013 Hyundai Santa Fe Sport needed new front disc pads and rotors, but since there were no aftermarket parts available on this model that it would take one week or more to procure the above from Hyundai. I located the pads at a local dealer (Murdock Hyundai of Murray) and had to UBER there to pick up the pads myself. I paid approximately $135.00 for these parts and Big-O installed them for a cost of $103.00 plus tax. Furthermore, I have since found aftermarket brake parts for this 2013 Hyundai at both Napa and Pep Boys for only $40.00.
I believe Big-O only checked with one smaller Hyundai dealer ( Riverton Hyundai ) and failed to do their due diligence to locate me the appropriate parts for my vehicle. They seemed indifferent to getting my problem resolved in a timely manner. I had to find the parts myself and retrieve and deliver to them so I could get the install done the same day. I am disappointed that I have obviously overpaid for new brake pads and with labor + UBER fees these charges exceed $250.00. Big-O originally quoted me $169.00 for new brake pads including turning the rotors which was not completed. I have also had two separate inspections of the rotor in question (right) and although slightly grooved from wear the opinion is that a refinishing (turning) would suffice. It seems that Big-O deceived me about the availability of parts for my vehicle and deliberately mislead me about the extent of work needed to fix my brakes. Ralph Simmons 801-913-XXXXX
We filed a complaint with BBB about 9 months ago. The file number is 10744765. Our BBB contact, Marie Garcia told us their automotive committee met and felt we deserved $2395. She told us that Big O tires wanted to give $1200. We then told her we were willing to meet halfway at $1800, because we incurred costs and headaches outside just the parts and tires but didn’t want to drag the issue on, unless we absolutely had to. We hadn’t heard back from Big O’s since then (3-4 months ago). This issue/complaint has dragged on for 11 months now and we hate to have to take the next legal step. I know Big O tires has to constantly deal with legal matters and waits and fights as long it can to protect the company. We aren’t money hungry people and only want what is reasonably fair. Thanks for your consideration.
I’m completely blown away by the complete disregard of integrity . I have never seen such thieves and terrible work in all my life . Paid nearly $2000 to have the compressor, condenser blower motor and resistor changed in my daughters car . When I received the car back the new compressor is leaking fluid , all the bolts that hold the front nose of the car on we’re missing , the 2 bolts that hold the hood latch on we’re missing so the hood latch was loose , the radiator was completely loose and banging around . I found the brand new resistor I was charged for in a box under the front seat . The hood latch cable inside the car was never re connected so it was left hanging . The mechanic thought it would be a good idea to use Sheetrock wall anchors plastic ones to hold the skid plate on the car . I took a video and spoke to the manager . They said the mechanic would work on it in the morning , car sat for 2 days untouched . I took the car , will be hiring a lawyer and posting the Video I took of all the damage and parts that were left in very dangerous condition . The last time I took my oldest daughters car in for noise coming from the rear . They told me I needed a wheel bearing, they changed it and damaged the rear axle in the process , had to change that as well . $1500 later , noise is still there . That car took them 3 days to complete . Florence AZ location . These people are some of the most incompetent , snake oil salesmen out there . I plan on finding others for a class action law suit and plastering everything I can about this on the internet