bebe was founded in 1976 by Manny Mashouf. The first bebe store was located in San Francisco, California. The brand was focused on providing trendy clothing to younger female shoppers.
By 1994, the company had grow to 38 store nationwide.
In 1998, the company goes public.
By 1999, there were 100 bebe stores.
In 2003, the company launched bebeSport. This line focuses on activewear for women. bebeSport stores were converted to PH8 brand stores in 2009.
In 2012, the company launched a bridal wear line available in select markets.
Today, the company operates over 300 stores in the US, Canada and Puerto Rico. Mashouf still owns over 50% of the company.
bebe
bebe was founded in 1976 by Manny Mashouf. The first bebe store was located in San Francisco, California. The brand was focused on providing trendy clothing to younger female shoppers.
By 1994, the company had grow to 38 store nationwide.
In 1998, the company goes public.
History
By 1999, there were 100 bebe stores.
In 2003, the company launched bebeSport. This line focuses on activewear for women. bebeSport stores were converted to PH8 brand stores in 2009.
In 2012, the company launched a bridal wear line available in select markets.
Today, the company operates over 300 stores in the US, Canada and Puerto Rico. Mashouf still owns over 50% of the company.
I received a $50 gift card from Bebe’s for my Birthday. The terms and conditions do not state anywhere that the funds would be depleted, but they were. I have tried calling numerous times and was told I would get a return call and 8 months later…no call. There are many lawyers in California that would be interested to know that you deplete funds after a certain period of time. That is against the law!
Please email me before I take it to the next level.
EXTREMELY UPSET
I ordered two purses online August 28, 2019, for two-day shipping. After not receiving the purses I was told it was a problem with the warehouse and I would be refunded the two-day shipping that I paid. I have called back almost every four days to track my order and it is always the same lame-ass excuse about the warehouse. Today is Sept 25th and I still do not have my order nor can I get a refund. Not only that, the terms state that refunds are only given 21 days after the order was placed, well if that is the terms then my refund should have been processed although I still have not received the merchandise. Customer service is horrid and this I am researching ways to sue this company!!!!
Hi, I ordered a jacket on 8/1/2019, today is 8/9/2019 and my order is still shows as “unfulfilled”. I keep writing messages on the status of my order and nobody can give me a coherent answer other than that Bebe is still in the process of making transitions with a new Distribution Center that is why the delivery takes longer than the usual and request was forwarded to appropriate channels. However, my order is not marked as shipped, so there is nothing to “take longer than usual”. I am an Elite client and used to get my order in this time frame. Now it’s been 8 days and the order is not even shipped. What is happening to a customer service? To be honest, I am shopping less and less with Bebe. It’s just not the same any longer.
I have a BeBe gift card that has been deactivated due to the length of time I have had it and not used it. “Breakage” as it’s called. Well, I have called BeBe on three occasions over the past 2 1/2 months to have the money put back on to my card and I was told I would receive an e mail with an electronic number within 12-14 days (first call I was told 3 days). 2 1/2 months later still no email. Third call today and now I am being told that their “Gift Card” department was notified but has not responded. When I asked to speak with a supervisor, the supervisor told me “they are experiencing technical difficulties”. When I questioned “technical difficulties” lasting over 2 1/2 months she told me “yes, that long”. Un believable and frankly not believable. I work in the Gift Card industry for a competitive brand and this would never NEVER happen. Now I am told nothing additional can be done. By law gift cards do not expire and non-redeemed gift cards that are de-valued have to be reactivated upon a consumers request. Really Bebe. This is unacceptable and the absolute worst display of customer service.
I will NEVER order from BEBE again. This company and it’s corrupt return policy is disgusting. I ordered a dress from them last The end of Feb. I got the dress and it didn’t fit and returned right away. When printing a return label, they charged me $7 and then from the $41.98 I paid, was only refunding me $27.89. This is yet to show up in my account after writing them numerous times. I can not tell you how angry I am. I am going to write the BBB and complain. I have had it s**t companies that steal your money and all you want is a simple return!
I am terribly disappointed in how material wise on some items have fallen apart, in particular the non leather material. i have spent so much through out the years. now i have repaired some pieces I’ve really liked but others I have to toss. This is so upsetting to me. i would like some reimbursement. would be nice. Over the years, bebe was better quality, but this was long ago, i ask myself, why did I continue shopping from bebe?? Now that its all online I no longer shop plus impossible to return all these pieces. wish there was something that can be done.
i.k.50.fashion@ gmail.com. I had a wonderful time working there and my clients loved me a lot and like wise miss them
I have sadly watched Bebe go from being an awesome company to one that goes out of their way to scam their most loyal clients out of refunds. Like others who have posted here, I had purchased a blouse, received it, tried it on for all of one minute, saw that it was way too large, repackaged it and returned it, following all the rules. Two weeks went by, and I didn’t receive any communication saying that my refund was being processed, although I knew the package had been received by their return center. I contacted Bebe to see what was going on and was told, sorry, we can’t process your refund because the item has a stain!!! This was a flat-out lie. I went back and forth with customer service, with ZERO satisfaction; they’re sticking to their pack of lies that the item was damaged and there’s nothing they can do about it. I googled “Bebe complaints” and found story after story after story of clients who are also being told their items are stained, have a scent, or are damaged in some other way. This has to be stopped. They are defrauding paying customers!!! Buyer, beware. If you patronize Bebe, t’s only a matter of time before they pull this scam on you!!
I was a very loyal BeBe customer till yesterday. I got extremely disappointed in your customer service and as a result in your brand in general. I returned a dress more than 3 weeks ago and never got any emails. I contacted your customer service yesterday,August 16 and was told that the return was received on August,11 and that the dress had a stain on it. Ok this is REDICULOUS! First of all,if the returned dress was damaged why didn’t you send me any emails for 5 days and told me about it only after I contacted you? Second,I’m 100% positive the dress has no stains or flaws because it was out of package for less than 5 minutes, I took it out,tried it on,didn’t like it and put it back. That’s it. I had no time to put a stain on it. So if you are insisting this dress has a stain it means that you sent me a damaged product which puts you in a very bad light. But what’s more disappointing is that you customer service “professionals”‘instead of apologizing for the delayed notice about receiving the return and processing the refund, the chose to accuse me,your customer, in something I did not do. And made me look and feel stupid while making your company look oh so sweet and despite of the stain,accept my return. That is disgusting. I will be telling all people I know how cheap and trashy you customer service is!
I ordered online clothes from Bebe on June 1st, and when I got my package and I realized I had to return something. When I went to return stuff to the store in Staten Island Mall, I saw that the store is not there. So, the following weekend, I went to Manhattan and there also wasn’t a store. Then, I called Bebe to request return label and they put me on hold for a long time. I was at work, so I had to hang up. I called the next day, they told me Bebe stores do not exist anymore and people can only shop online… I explained to them everything that happened and the guy from Customers Service said that he was sorry and they would take the clothes back, even though 21 days passed. He told me he was gonna send me a label, so I can return it and put me on hold again. Then, he returned and asked me if I’m a Bebe Club Member and I told him I’m not sure because my daughter ordered, and he checked and told me I’m not a Bebe Club Member and put me on hold again, and returned and said they can’t take the clothes. After, I requested to speak to the Supervisor with the name of Anya T and told her that if they closed the stores, when they ship clients the clothes they should leave a notice that they closed all their stores. I used to always return clothes before through the store. I asked for at least store credit and she said she can’t do anything. My conversation with Customer Service was recorded and I asked her to listen to the conversation where at first I was offered a full rude. She started to be rude and nasty, saying she won’t do it. When I asked to speak to her manager, she said she didn’t have one and she was the highest person in charge there. I asked her for her full name and she didn’t want to leave her last name, so she just gave me her last initial T. Basically, they rob clients money because they don’t announce when they ship clothes that all the stores are closed and there is only one way to return the clothes.
To whom it may concern,
I would greatly appreciate if someone other than the rude sales reps to contact me. This is by far the worst company I have dealt with in my life time. Ive been lied to by one of your managers in the head office. If I do not hear from anyone by the end of this week I will unfortunately take legal action against BEBE. I will be contacting my lawyer and proceeding with my issue to small claims court.
please contact me .
To whom it may concern,
I would like to inform you that im very interested to take the franchise of Bebe in order to open It in Romania. can I know about how much must we pay for It.
you reply is highly appreciated.
Sincerly yours,
Fadi Hadad
To whom it may concern,
I felt it was very necessary to share my unprofessional and inconsiderate experience that I have had with your customer service department in hopes that this letter reaches the appropriate person to care enough to make a change. On April 1 I purchased a black dress from your store in Roseville, CA. The dress was slightly loose and I thought I would have time to alter it before my event that night. After discovering I did not have time I figured I would just return it since it was unworn, had the tags attached, and within the 21 day period which has been the store policy ever since I can remember. When I went in the next weekend the woman informed me that it was final sale because you guys are going out of business. She also reassured me that I could possibly work something out with customer service, which failed miserably. The employee I originally spoke with on the phone was rude and had no interest in helping me. When I asked to speak to a supervisor, she just repeated the same thing over and over saying that the sale was final. She also preached how there were signs at the register (which there was not) and I know for a fact there wasn’t because I stood at the register for 10 minutes waiting to be checked out. Considering April 1 was the first day that this policy went into to effect, and the same day that I made this purchase, I am assuming that the signs had not been put out yet. I have been shopping at Bebe for YEARS and have spent close to thousands of dollars in your store. I understand that this was the policy “at the time” even though not a single employee in the store notified me of this after I spent over 100 dollars in their store giving them the commission that they needed for their sales quota. All I wanted was a refund or even a STORE CREDIT so I could at least buy something that fits me and that I would get use of, but that was just too much to ask. I thought a man that owns a 3.5 millions dollar business, could spare the 120 dollar dress I purchased. This experience explains a lot to why you are going out of business, this was horrible customer service and a horrible experience. I am sad to say I will no longer be spending a single dollar with the new online Bebe ever again. I know I will not get a response to this letter, but I thought it should be known what type of people work for your company.
Thanks,
Amanda Tombaugh
To whom it may concern: I purchased a dress last Friday, September 3rd at The Store in The Gardens Mall (which is also my place of business) and wore the dress that night. The dress was $179 and the cashier out of nowhere gave me 15% off the dress, for no reason. After wearing the dress for ONE night, it can never be worn again. The bottom looked like an animal had clawed it with its fingers (the fabric stretched) and the bottom hem was completely shredded. There was also a hold in the back of the dress that appeared after wearing the dress ONE night. I brought the dress into the store that Monday morning and asked for a refund. I was told I could only get store credit because the dress was worn. I understand policies and procedures as I work for the mall management office and we have all of our own that the retailers need to abide by, however the dress can NEVER be worn again due to the condition it was in. It makes me wonder if the cashier new the dress was not made with good quality and that is why she gave me a surprise 15% off. However the lady would not give me my money back but a store credit. I do not shop at this store regularyly and I should NOT be penalized and forced to shop in the store again because the dress was made poorly and out of a cheap fabric. I am now out $161 with NO dress and a store credit to a store i will never shop in again. what a shame and poor customer service and quality in clothing.
First of all, I would like to say, the manager at the Towson store in MD was extremely nice and helpful. She made shopping fun. They didn’t have the dress I needed in proper condition to sell so she helped me find the dress at a different location. I found the dress in a different location so I did the order over the phone. The person doing my phone order at the Pentagon store in Arlington was INCOMPETENT. He charged me 4 times, had to get my credit card number four times because he could not write the card number down correctly. I was on the phone for over an hour, he kept putting me on hold and I had to say after being on hold for the hour to not put me on hold again. How hard is it? AFter being on the phone for that long, he still got my order wrong and mischarged me! After calling to dispute the charge, they told me I was wrong. They were rude and obviously have a lack of brain cells. I WILL NEVER SHOP HERE AGAIN!!!!!!!!!
Promoting Theft: Action Required
I am in need of some direction from Bebe regarding a fraudulent charge. You may wonder why I am reaching out –
Well my banking institution requested information but to no avail. I have tried to contact the Bebe store #243 and they said the stores do not get involved and won’t help me.
I have contacted Bebe customer service and they would not help me and informed me to contact the credit dept. And when I asked for that information they wouldn’t answer. Then when I asked to speak to a manager – they put me on permanent hold and never came back on the line. Is this really how Bebe does business?
The purchase in question was made on December 15, 2016 @ Bebe store # 243 @ 12:39pm in the amount of $384.28 on card ending in #1689 ( I can submit the banking info – just not on here) . When I discovered the charge in December, I notified my bank and closed the card. My bank has been requesting information. And Wednesday 3/1/17 sent me a letter to communicate that no one will respond.
I can prove I was at work when this transaction took place. All other vendors that fraudulent charges appeared on my card within the date/times have been credited back to me with the exception of Bebe.
I am appalled that no one from Bebe will help with this matter and promotes theft. I will submit any information required. I am a single mom and that fraudulent charge requires attention. I would like someone to address this asap. I appreciate your assistance.
Thank you,
Crystal Heinrich
I was on the phone for a complete hour ordering a product at 7.56 p.m. it became hilarious and I just needed to see how far this would go. Canis and Maggie supervisor could not speak nor barely understand English. They continued to say the system was so slow and worked very poor. One gave me a discount the other one took it away for bad information regarding a sale. It was crazy I still ordered 371 worth of items and I never got an email saying order processed. I called corp the very next morning today at 9.30 am and haven’t gotten a call back from management up north and it is 8.44 pm. All the money I have spent I feel that I am being rejected. Poor customer service on line, poor supervisor skills, and corporate still haven’t called back. smh
On January 5, 2015 at seven pm, I went into your St Louis West County Center location. I had purchased a sweater on December 27th, while putting the sweater on I snagged the sweater with my fingernail. Since I only had the sweater for a short time and it got a hole just by putting it on, I took the sweater back. I informed the manger what had happened and requested a refund. She told me that I had worn the sweater and could not return it. I said I had but only for a short time and the hole was just caused by my fingernail. She said that there policy is no returns if the item had been worn. I said that I have not even owned the sweater a week and it was snagged by a fingernail. It is reasonable to take an item back to a store if the item is defective for a refund, especially since the item was not even purchased a week ago. She told me that I must have been really rough with the sweater to cause the hole. Again, I said, I snagged the sweater on my fingernail. I don’t understand why Bebe will not stand behind the quality of their products, that does not make me want to shop at a store that does that. I told that manager that if she would not refund the money, that I would take store credit. She told me she would not do that. I then said, well then I guess you lost a customer I hope that you are happy about the, her exact words were “I am”.
This whole experience is shocking and probably the poorest customer service I have ever experienced. First the only reason a store would refuse to take back a damage item within this short period of time is that the company knows that they sell poor quality product. Second, to accuse a customer of lying when the sweater was in perfect condition other than the flaw that I brought it in for. Third to tell a customer that their business is not important, is just shocking. If that is how Bebe feels about their customers, I will make sure to tell people and post things on social media to let them know. Customers are the reason this store is in business, I will happily take my business to a store that sells a quality product and treats their customers with respect.
I hope that you address this issue with this manager at this store so you don’t continue to lose business.
Dear Barbara Wambach:
I would like to express, as well as, notify your corporate office of the inconsistency and burden I (a frequent shopper of BEBE) endured by one of your sales representatives. On Saturday Nov 22nd 2014 @ 8pm at the Woodbridge Mall of New Jersey I went to the store to return an item that did not fit me to my liking, hence me taking it back. Upon my return, sales clerk Etina was looking at the item very suspiciously. I in turn asked if there was a problem, in which, she expressed that she could not return the item to me for it had stains. I explained to this young lady that I bought the dress like that from the Quarkerbridge Mall the night before, in which, I expressed the same concern to the sales clerk at the time. I continued to say that I trusted the clerk and just bought the almost 200.00 alfit without question. I expressed that was not my issue for the mishap of the previous clerk and I would like my money back; Etina denied giving me my money back.
Differently, I was extremely bewildered that I was subjected to this kind of service and being penalized for something was not my fault. In turn, I asked that Etina contact the Quakerbridge Mall BEBE store so that she can speak to the sales rep and/or manager for they would have remembered me from the night before; she did not and went to call her Manager Jose, who seemed to not be on site when I was there. I question what type of service is this, and need be should relate this kind of information to Consumer Report.
I then contacted the Quakerbridge Mall BEBE store myself while in the Woodbridge store, and spoke to the Manager Mia, who was way more helpful and informative and PROFESSIONAL, and asked that I come to her store for the sales representative was not following protocol. I was livid because I was very much inconvenienced. I would like something to be done; re-training at the Woodbridge Mall BEBE store. For Manager Mia of Quakerbridge Mall was unsure as to what the sales rep Etina saw for there were no stains on the item per Mia.
Something needs to be rectified for better services for loyal customers like myself and community.
On Aug. 5, 2014 I placed an online order on bebe.com . Bebe sent me an order confirmation the same day saying to expect my item “Aug 8-10. I left for vacation and came back a week later. Aug. 11, I checked the status of my order and it stated “pending”. So I called bebe customer service… of course they have calls outsourced to another country.. they had no idea what was going on with my order. She said there was an issue with my “merchandise credit card” ( i returned something at bebe and they issued me a merchandise credit card) i told her to look at the balance of my card, i never used it and $111.46 should be om there !The lady told me she will look into the issue and contact me personally within 3 business days.. I took her word for it. 5 days pass… 4 bus days later.. nothing! So I called again, spoke to another rep, obviously I was frustrated but kept my composure.. (it wasn’t HER fault) I asked her what is the status of my order. She says it will be sent out shortly. . I asked her” so everything is ok with my card?” She puts me on hold. She says” Unfortunately your card is showing as a zero balance” I was so pissed. I knew for a fact it had money on it because when I placed my online order and typed in the card info it showed the balance of $111.46!! Otherwise my order wouldn’t go through…. right?!?!? Anyway, she expressed her apologies and told me she needed to contact corporate so they can ” investigate” I basically told her what the hell does she have to investigate when the website accepted my order.. even confirmed the funds on my card! She said she will personally contact me within 3 bus days. … doesn’t that sound familiar.. 6 days roll by. Nothing. I call back and demanded a refund.. I said I was done with it and I just want my money back. Again, they have to send to corporate to “approve” my refund. WTF?! It’s my damn money!! So here I am… pissed off.. out $111. A multi million dollar company is bulls**thing me out of my money.
Bebe at Sherman oaks mall- district manager Lori Sherpard and store manager Chanelle Arguello … They train their staff to lie to customers. I was an employee at Bebe too. & I think everyone should know that this store is the worst store you can possibly shop at … They’ll come up with excuses for you not to return your items. They use a lot of racial profiling & judge you by your looks very unfair management & Lori will never ever support any employee having a problem with management she doesn’t even contact you back … I’m sorry to hear about the accident you had & it sounds exactly like the manager I had, for her not even let you have store credit..
I have a complaint about the BEBE Store at 4400 Ashford Dunwoody Rd., Atlanta, GA 30346, (770) 668-9277. The Manager there name Scott, ordered a of boots for me that were on sales due to they were out of my size from another store. He did not tell me what stored he ordered the boots from. However, he failed to ask me what address I want the boots to be shipped out. However, he selected an old address within the directory which I do not live there anymore. I am upset because, it appears no one cares about my merchandise. UPS contact me this morning about the boots and I found out that they were shipped to my old address. Hence, I do not live there anymore. Now, have been waiting on Scott to call me back about the next step. Perhaps, he have not called me as of yet. This has been since 30 minutes, I want my boots. I feel that it is unfair how I am treated, I have a BEBE membership# 14556XXXXX, and I did not receive an incentive for my birthday. Please escalate this message to a VP or Executive, I am requesting for a refund. I do not know where my merchandise is located at this moment. UPS states the package was delivered to my old address: XXXXX Club Lakes Parkway, Lawrenceville, GA 30044. I do not live there. Please be advise of the UPS tracking number 1ZE1Y939039717XXXXX. Thank you Sheryl Walker, I can be reach at 678-607-XXXXX.
hello,i m from mauritius island ,and i m interested to open a shop for BEBE as we dont have the brand here.
My email address is mirvathachemXXXX@yahoo.com
thanks for sending me email to answer my message.
regards
Store: lehigh valley mall pa. I recently purchased a dress for New Years and was in a horrible car accident breaking my neck nose and arm. I went into the store with a neck brace cast and swollen nose so they could clearly see I was not joking…with the receipt and tags stil attached and because I paid half cash and half on a visa gift card I no longer had (who keeps used gift cards with no money on them) they would not give me my money back and I couldn’t get store credit I HAD to buy somethin in the store equalling the cost of the dress. I wil NEVER buy anything from this store again and will tell everyone about how they treat customers, they were very unfriendly and just want you money!! No customer service at all! I will never go back!!! I don’t even give them 1 star because that is how horrible they are!