Armstrong Zoom is part of The Armstrong Group of Companies, which provides internet, broadband, and communication services to both business and residential companies. The company was founded in 1946 by Jay Sedwick. Originally named Armstrong County Line Construction, the company has diversified over the years, providing security systems, office space, property management, and electronic manufacturing services in addition to their telecommunications and internet service.
The company is perhaps best known in the states of Pennsylvania, Maryland, Ohio, New York, Kentucky, West Virginia, Maryland, and Ohio for their high speed internet service. Armstrong Zoom also offers cable television and land line phone service to their customers, as well as personal video recorders, pay-per-view services, video on demand, and high definition digital programming.
Armstrong Zoom is still a family owned company that employs more than 2,300 persons.
Armstrong ZoomArmstrong Zoom is part of The Armstrong Group of Companies, which provides internet, broadband, and communication services to both business and residential companies. The company was founded in 1946 by Jay Sedwick. Originally named Armstrong County Line Construction, the company has diversified over the years, providing security systems, office space, property management, and electronic manufacturing services in addition to their telecommunications and internet service.
The company is perhaps best known in the states of Pennsylvania, Maryland, Ohio, New York, Kentucky, West Virginia, Maryland, and Ohio for their high speed internet service. Armstrong Zoom also offers cable television and land line phone service to their customers, as well as personal video recorders, pay-per-view services, video on demand, and high definition digital programming.
Armstrong Zoom is still a family owned company that employs more than 2,300 persons.
My son, 21 year old owned a business that due to COVID has had to close. As he begun his business at 20 years of age he needed a router, and as we have been customers of Armstrong for more than 15 years, and $36,000, he trusted the Armstrong company, unknowingly signing a 36 month agreement. His business suffered and ultimately needed to close, and now is faced with a $99 a month bill due to this “agreement”. The options are pay for something he cannot use or we can absorb it and have it transferred to our home, which is what we will do and cancel our over $245 a month utilities in phone / cable / and internet. It seems absolutely ludicrous that this is the option that will satisfy the agreement. Over the next two years Armstrong would rather lose $3500 than to sever the agreement with my son’s business. No wonder everyone is going to internet based television streaming. RIDICULOUS
Korie Enscoe
724-333-XXXX
They are refusing me service due to the last person who lived at this address owed a past due bill they seem to think i should pay 2,000 dollars to pay someone elses debt how is this right i have provided a lease agreement proof of other utilities in my name at this address here basically jumped through hoops to prove i live at this address all for them to tell me i have to pay someone elses back bill how is that even legal or right any ways i have contacted an attorney and he said i should have a good law suit here i dont even want that i just want internet for my kids schooling
Can’t believe you would raise rates during a pandemic! I understand more people are using internet, but I’m not working from home I don’t have kids doing school work. I don’t think mine should be raised.
We have been Armstrong clients for over 15 years. So let’s do the math 15 years times 12 months in each year. This equals about $27,000 we have given to your company over the years. Twenty Seven THOUSAND dollars. Okay so fast forward to January 2017, you raised the rate without tell us. We continued to pay the amount that we were quoted, you continued to take the payment. The payment was on auto pay from our bank. So from January to May we had no idea we were paying the wrong amount. No one called or emailed, or sent a letter. So late fees and balances came in the mix. I’m not even sure how I realized we were under paying. So anyhow I called as soon as I realized we had been shorting and wanted fix the issue. So your representatives supposedly broke the payment in half and gave me very specific times and amounts to pay. At this point we still had internet and cable. We wanted internet and cable. We called again. Your “sales” department was less than knowledge about the services that you provide, we felt like we were buying a used car and not in a good way. We had questions, the guy read from a script, we were confused he read more from a script. Do you train your staff by using social stories? We were told that we couldn’t have a promotional rate because we weren’t new clients. How does that even make sense? We have paid you $27,000 over the last 15 yeas. I mean that’s the price of a car or a college education. Okay fine we couldn’t come to an agreement on the cable, resulting in us just canceling the service all together, no one even offered to make us feel valuable buy working out some kinda of deal. So I’d imagine we will be watching TV for an other 40 years let’s do the math again, that’s $100 a month for 40 year so you were will to forgo nearly $50,000 of payments from us because there wasn’t a promotion for long term clients. So that’s what happened you came and took the cable out and no one blinked an eye. No apology not sorry nothing. We were able to come to an agreement that kept our internet business with you. We were told that we would own $57.95 a month for internet. On August 17th I spoke with Amanda on the phone at your call center. She advised me we still owed $70 on the account. I paid the arbitrary amount she was asking for just so we could move on from the situation. Several times during the conversation she mentioned errors on our account. She apologized for the clerical errors on the behalf of the company. She told me and I quote ” your account now has a 0 balance, your account is up to date” and “you will own $57.95 somewhere around oct 4th”.
So you can imagine my surprise when I opened my bill and saw that it was 3 times what I was quoted. After talking to my husband and reviewing the details of the notes I took during the conversation we decided to call and let you know the bill was wrong. I called today and asked for Amanda since she knows the account. I thought it would be an easy call, like hey my bills not what you said it was going to be….. oh sorry mrs sotlar we will fix it is right away….. BUT NO that’s not what happened. She said I see there are some errors and weird things on your account but the bill is right. Right according to who? It’s not correct. It doesn’t match what I was quoted in August, it doesn’t match what I would told at the start of the conversation. In sum she told me it was wrong but couldn’t fix it. I asked to speak to Ashlee who was extremely condescending and rude. She was unwilling to try and fix the situation. I’m happy to pay the 57.95. I’m happy to try and work through this, but your staff talks in circles. They have no evidence to support there numbers. Do you have some kind of bingo game or other random number generator and you just pull a few and that’s how you come out with the totals you have been telling me? Would you go to a restaurant and pay for food you didn’t order or a bill that was wrong? Would you go to the grocery store and pay for 10 items you weren’t getting OF COURSE not! So what I am trying to say is I am more worried than frustrated with this entire issue. Furthermore it’s not money issue I have plenty of money to pay for service that I owe for. I refuse to pay for things we haven’t used. It would be in everyone’s best interest if you could fix the error that you told me you made so we can move on. I will pay the $57 we owe that. The rest no way. I would love the opportunity to speak with someone other than the local condescending supervisor. My number is 330277XXXXX
Your company sucks. I needed just a couple days to pay my bill, let me repeat that “a couple days.” Everyone in our home is disabled, two of us have muscular dystrophy and one of us has cancer, and some of the services are NECESSARY! Not a luxury. A NECESSITY! Your representative coerced me into giving my payment information or lose my services. Now I will be subjected to an overdraft fee which will dip into my medications for next month. But I had no choice because your representatives wouldn’t help. So I had to make a choice of putting all of us at a health risk or just me. Funny how I was able to make the decision easily and rationally that only one of us should have our health at risk instead of all of us. And your company said screw your health we’re only in it for the money.
I have never been so mistreated by a company & their customer service until now. It seems as though not even management would care about the way their reps speak to their customers. I wish I had better things to say about this company. It’s a shame that not even management or supervisors care about their customers being mistreated.
Dear: Armstrong Cable
Below is an email I sent to you local office in Rising Sun MD. After Multiple attempts and several Technicians Problem remains. I am prepared to take this as far as I need to including legal action and media as I’m am not getting the services I am paying for.
that is the reason I disconnected my TV service with your company. You could not fix that either. I would like to be contacted within the next 24 hrs or I will proceed as necessary,
INTERNET SPEED AND BANDWITH ISSUE. PLEASE CONTACT ME.
To: msunderland at agoc.com Cc: Matthew Beling
Hello Matt,
As you’re aware I’ve had a lot of issues at my home with the Internet I’m currently subscribed to the Zoom pro two or zoom pro three package.
I have been running speed test and I have video capture all of the test results both wireless and wired test I have two modems in my house labeled hiltron one and hiltron two . I’m only getting roughly between 11 and 30 Mb download my uploads are always consistent between 15 and 16 Mb on both modems however the download is the issue in the latency is also the issue.
For wired speed test I’m getting between 30 and 90 Mb per second which I was told should be higher because I believe I am on a platform where I should be getting a lot more than that closer to 200mb per customer service and tech-support!
I’ have verify that all of the connections are secure on the back of the modems and that the fittings are correct coming from the wall into the modem there seems to be an issue. I believe it may be a plant issue because it seems like when it rains my speeds dissipate completely even when it is dry it’s a little better.
But I’m really getting sick and tired of the speed issues and having technicians come out to the house and the issue is still not been resolved. I’ve been in contact with customer support multiple times the only thing they can do is reset the modem’s and then schedule a service call which requires me to miss a day of work which I’m tired of doing and refuse to do at this point I need you guys to take a look into what is going on plant wise and to the outside up to the omni box to see what is going on. You guys have ran all new cable into my attic to run to the hiltron two which is in my master bedroom and all new RG-6 was ran through my drop ceiling in the basement up into my dining room for the hiltron 1 modem . these speeds are ridiculous I’m unable to watch Netflix VuDu or any type of video service as they will timeout after buffering for several minutes. YouTube is also the same way.
As I said I’ve been doing speed test and I’ve been video capturing them on my cell I can prove to you exactly what they are.
this needs to be resolved immediately I’m getting sick and tired of having poor Internet speeds at my home when I’m paying premium money for your services.
If you could please contact me in the morning I would greatly appreciate it telephone number 443-910-XXXXX again that is 443-910-XXXXX I do not want to have to escalate this to corporate but I will if we cannot get the problem resolved. I will take it as far as I need too till we get the issue resolved!!!
Several months ago we also had the lines in the yard coming from the pedestal replaced to the Omni box on the side of the house they ran two lines of RG 11 which should give me plenty of bandwidth speed but like I said when it rains it’s even worse and when it’s actually dry in nice weather outside there are still problems but it’s not as bad as when it rains I’m not sure if one of the taps are collecting water or if there is a mainline buried on my street that is collecting water just as it was the last time when provisioning had to be involved 3-4 years ago and found that problem after multiple service calls. if provisioning needs to come out or engineering or construction feel free to send them out but this problem does need to be resolved before i escalated it!!!
Regards
Jerry Eid
443.910.XXXXX