American Signature Furniture Company was founded in 1948 in Columbus, Ohio, by Ephraim.L. Schottenstein. Schottenstein already had a successful clothing store, so he applied the same principles to his furniture store. Beginning by selling furniture out of the basement of his department store, Schottenstein realized that he would need a larger location. The original name of the company was Value City Furniture, the name was changed to American Signature in 2002.
In 1950, Ephraim’s son Jerome begins buying upholstery and bedding manufacturing sites.
In the early 1970’s, Jerome’s son Jay purchases a distribution center which has more than 20,000 square feet of space. 
The company is a no longer a subsidiary of Schottenstein stores, although the Schottenstein stores carry the American Signature brand of furniture. Currently, there are 126 furniture locations, mainly in the Midwest, East Coast and Southeastern parts of the US. The company announced the launch of the American Signature Furniture brand in 2003. Value City Furniture stores also carry the American Signature brand.
In 2017, the company announced that it was going to focus on “made to mix” furniture pieces that work well with one another, rather than focus on matching sets of furniture.
American Signature Furniture is still owned by the Schottenstein family, with headquarters and 3 manufacturing plants based in Columbus, Ohio. In addition to their retail locations, the company has an active eCommerce store, where items can be purchased. The company employs more than 4,000 persons.
American Signature Furniture Company was founded in 1948 in Columbus, Ohio, by Ephraim.L. Schottenstein. Schottenstein already had a successful clothing store, so he applied the same principles to his furniture store. Beginning by selling furniture out of the basement of his department store, Schottenstein realized that he would need a larger location. The original name of the company was Value City Furniture, the name was changed to American Signature in 2002.
History
In 1950, Ephraim’s son Jerome begins buying upholstery and bedding manufacturing sites.
In the early 1970’s, Jerome’s son Jay purchases a distribution center which has more than 20,000 square feet of space.
The company is a no longer a subsidiary of Schottenstein stores, although the Schottenstein stores carry the American Signature brand of furniture. Currently, there are 126 furniture locations, mainly in the Midwest, East Coast and Southeastern parts of the US. The company announced the launch of the American Signature Furniture brand in 2003. Value City Furniture stores also carry the American Signature brand.
In 2017, the company announced that it was going to focus on “made to mix” furniture pieces that work well with one another, rather than focus on matching sets of furniture.
American Signature Furniture is still owned by the Schottenstein family, with headquarters and 3 manufacturing plants based in Columbus, Ohio. In addition to their retail locations, the company has an active eCommerce store, where items can be purchased. The company employs more than 4,000 persons.
DO NOT BUY FROM AMERICAN SIGNATURE. The furniture is CHEAP and super EXPENSIVE. I am HIGHLY upset and very disappointed in American Signature. I need to speak with the CEO or a manager above the store in Miami, FL. The manager Maria there is very unhelpful and I’m sick and tired of the issues with my furniture. I spent over $3500 on a living room set that has had to be reselected one time, replaced and repaired 3 times now. I have had enough. Before I take this to the media and post all over social media I am going to give you one more chance to make this right. I did not buy used furniture therefore after 2 repair attempts I am not willing to do any more repairs.
We placed an order on line for a Dining Room set at American Signature. They set a delivery date for Wednesday, July 27. We received a called to confirm the delivery, and we were so excited. Delivery date came and they showed up with only 2 chairs, the driver said the remaining items will be delivered the next day. When my husband called the store, the table and the other two chairs will not be available for 3 more months. I think, the least they could have done is to inform us of the partial delivery and let us decide, ahead of time, if we still wanted the Dining Room set. We were charged for delivery, tax and restocking fee. We called the Corporate office and the restocking fee was waived but we still got charged for an incomplete delivery. We returned the chairs to the store but will not buy from them again, nor recommend them to anyone. It has not been a nice experience at all.
This company, and some it’s C level executives is disgusting in their public opinions regarding the sexuality and sexualization of children, of children. Look at the postings by Alejandro Alvarez Correa
Chief Marketing Officer (CMO) at American Signature Inc.
Google it, or look on Linkedn. I would never do business with them, or their many brands after reading what that man wrote.
The worst company and customer service ever. Ordered bedroom set back in June and was told that it will not be delivered till september. End of August I called to find out delivery date and was told order was cancelled without any prior notification.
Now they say I have to wait till Janurary to get my furniture because of their negliance. Racist piece of sh*ts. They probably look at your name and decide they want to screw up your order. No one ever contacted me prior to cancelling the order and the people on the phone don’t give a sh*t about your order. Will never order from American Signature ever again.
I purchased a Lenox table in November from the American Signature located at 150 SR434 suite 1080, Altamonte Springs FL 32714, there was no damage to the glass but discoloration on the wood stand. I am a long time customer and today as I sat in my living room I heard a loud noise and to my surprise the table glass suddenly shattered, there was only fruit on the table. I immediately contacted the store and was informed by manager Cyd, who refused to give her less name and was less than courteous,nothing could have been done due to no warranty. The bigger issue is the table was defective and someone in my home could have seriously been hurt. She did not assist in anyway I only had the table for 8 months and has barely sat at the table but I do believe I should be compensated due to the table being defective and my chairs were also damaged by shards of glass in them. I used to think American Signature was an upstanding company with great customer service that valued their customers and was family oriented. This manager did try to assist in any way and lacked customer service. Please assist me in this matter and also could someone else check to insure there is no other reported issues with this table . Thank you for your time.
We bought furniture early Dec, delivery on the 21st. Table was delivered with scrapes. Sectional had various imprints on it, the corner piece was 1.5 inches taller than the rest. The cover to the buttons was missing. On the 30th, a tech came out to examine. A few days later, we got an exchange approved. New table to arrive Jan 14th. On the 4th of January, we go to see if another sectional suits us. Nothing compares. So we reorder the same one. On January 12th, I get a call that it is no longer available. Great, still dealing with that. Today, instead of the table being delivered, a single piece of the sectional arrives that no one asked for. Mind you, I confirmed the delivery for the table twice. It has been the worst shopping experience, 6 weeks later, we still have the same damaged furniture and may have to return it all and go somewhere else because theres nothing comparable at the store. 3 separate times (so far) from taking time from our days to wait for deliveries that are damaged or wrong. No one examined the sectional before it shipped out.
I absolutely regret shopping with ASF. They have not been nice on the phone and so far haven’t done much to fix the situation. No matter what confirmation I get, it ends up going wrong.
I don’t know if anything is available now. Do not know how much the discount is if we keep the defective furniture since we cannot find a suitable replacement. Do not know if we will have furniture if they come to pick it up and we cannot find anything else at a different store.
Absolutely awful experience.
I purchased a 2 piece sectional from American Furniture in Smyrna, Georgia in 2017. I need you to come & pick it up for free. The furniture has been paid in full. This furniture is causing red marks on my Family. You can have the furniture back. It is still in the same condition as when you delivered it.
mi llamo reyna diaz es para decirle que no estoy a gusto de volver a comprar en su tienda por lo mal que me han tratado en la tienda que esta ubicado en la 40 st bird road en Miami fl primero por que yopague mi Seguro Para mis mumbles y no me lo repararon tambien a mi hijo lo trataron muy mal yo compre en muebles $2700 mas mi hijo tambien compro $1000 los muebles estan muy malos por eso yo pago seguro muy mal atencion tienen con lo clientes 786 302XXXX 305 613XXXX 305 785XXXX nuestros telefonos gracias espero mejoren la atencion con el publico
I bought an leather sectional in Florida a few years back and purchased the 7 year warranty with it! When there is an issue and that is often i call and they say we will send tech out ( which is same one as always )and he determined their were some broken parts and would order them. ^ months later still no parts in and only the runaround at the Orlando store about where the parts are. So finally after the problem getting worse they decide to replace it thank god. So doesn’t end there a few months go by and the same issues come up so i call again and they send the tech out to see it. He determines its from my dogs ( what a joke )!! The couch when pushing the button to recline looks like its shifting gears in a car and leaning sideways and the wear spots ALL OVER THE COUCH even in the creases should not be there!! And is not from my dogs and should be happening when you spend over $3,0000 on one piece of furniture!! So lastly they tell me they cannot do anything for me and its my dogs fault but yet i have the warranty and should be cover from defects which they clearly are! I was told to call corporate and see what they will do! So disappointed in the couch quality and the staff so i just wanted another couch of equal value and move on from this nightmare!! Still no new updates from them and might be calling my lawyer soon if not rectified to just prove a point that they should have better customer care and stronger product’s for the price they sell them at!!!
In May of this year, I placed an order with American Signature at Pinellas Park, Florida, for two wall flutes for $288.88. On the receipt it has a pickup of 7/30/18, which was fine because I would be out of town for an exteneded period. I received a call on 7/30/18 from your store saying my flutes are in and ready for pickup. I went over on August 1st to pick up. It is a 30 minute drive one way. When I get there, I was told that it was not ordered and that it will now be August 20th for next arrival. Not only did they call me for an order to pick up that wasn’t even ordered, I wasted gas and time for a round trip. They then offered me the floor sample of which they only had one at the store. Your pick up supervisor called other stores and found another one. At this point I went ahead and accepted the floor models, because I did not want to take a chance of something going wrong with another order. I drove back, again, today to pick up.
All in all, I have wasted time and gas because of a phone call from your company saying my flutes are in and again was never ordered. If this is the way your company does business, then you will no longer have mine.
Diane Sutton
I just purchased a sectional but it hasn’t been delivered yet. I am rather nervous now because every website I have seen has had nothing but negative remarks either about the employees, the delivery drivers, and the quality of the furniture. I am going to assume I have a 2 year milestone on the furniture of either make or break that my “warranty” may not cover. I really want to cancel my order and go to my first choice of Macy’s. The fact that it is 2018 and no one from this company seems to respond or have integrity to at least let the same people they were thirsty for their business as soon as they come in the door get some form of compensation. American Signature/Value City…can you at least ACT like you care?!!!!! Please do better. You can easily take my money but give me your AZZ to kiss later…undecided
Question how do I rate this company
ZERO!Will never go back or refer anyone to this company.Greedy,consumer suffers,loss wages waiting for a delivery, change dates,etc….this is why the big companies make their money, little people who keep them in business suffer.bad values with this whole process,lack of communication, no verbal communications,e-mails, voice mails,no one listens ,couldn’t care less. Pathetic!!!!!!!and big box stores closing down day by day,you wonder why,bankruptcy last resort.
Hello
I read your success story.sounds wonderful, but for the consumer once again we suffer. As a first time buyer I’m a difficult time in receiving my furniture.I have never seen or been through such hell.I am almost at the point in bringing my local news company into this mess.My purchase was successful,everything is in stock,confirm delivery date, a week later I receive a phone call,only 2 items are going to be delivered, time off from work,loss a days pay,another week later, a delivery date changed again and again, pushing me into April 14,how in the world do you promote sales? lure people in,bait and switch in a week,the warehouse, the truck coming in from Georgia, from what i was told never showed up for drop off,therefore my order pushed and broken up,unacceptable, someone needs to be retrained, or maybe you need a better marketing plan.I should have stopped my PURCHASE when the customer next to me made an comment to the sales manager,make sure all my furniture is delivered together on date ,red flag,but I didn’t purchase from here before, never will!other people may find this acceptable and move on,as for me,I’ll be calling my local news people, social media is free.You might as well just push this email along to HR department, hopefully they can explain why your company advertiser’s merchandise that isn’t even in state to sell have the consumer believe it’s all in stock,being told it’s in stock and then get phone call after phone call of changed delivery dates,time off from work,loss wages etc. Corporate greed,you got your money and the consumer suffers.bad way to do business.I would like a good explanation for this one.will be waiting to hear back, if your a professional business you’ll have someone anyone reply.lack of communication will sink the shop much faster.
This is still happening in 2021!!! I ordered a bedroom set in September, 2020. Originally told it would be delivered in Nov, then Dec, then Jan, then Feb! Today, 2/25/2021 was my delivery date but they only delivered the footboard, rails and a mirror!!! I was NEVER told I’d receive partial order and the remainder in April!! So, from Sept to April, I’m supposed to wait!! No way, I’m cancelling this order and going to purchase a bed today from another company that has it in stock! CUSTOMER SERVICE SUCKS!! They blame everything on Covid but why aren’t other companies having the same issue?? I have relatives who have purchased furniture elsewhere during Covid and receiving their furniture in a timely manner. From September to February, they could walk the furniture to my house by that time!!
I want to first start off by saying that I loved this company until… today!!! On Feb 24, I purchased a 5-piece bedroom set for our 10-year-old son which was schedule to arrive on 3/17/18(tomorrow) however; when I did not receive a reconfirmation of delivery email I decided to call the local store where I purchase the furniture (Madison TN). Once my invoice (401-185304) was pulled up, the nice young ladies quickly stated that…Oh this is the vendor we were having issue with and transfer me to our sales person who sold us the bedroom set. Morgan Hardy who was very empathic and kept apologizing that I never received a call from customer care advised me to call the nationwide 1-888-751-8553 number. The first Ladies I spoke to was also very nice and accommodating and gave me two options for compensation. I went with option number one which was going online and look for a compatible furniture set as well as receive a 15% discount off for not receiving a call back due to product damage they were experiencing with this vendor. I thanked the young lady and advise that I will call back once I find a set like what was originally purchased. I located Sku# 1895958 which was close to the color and designed so I called back and that’s…. when things went downhill. Of course, I get another young lady who was dry and just seem to be an operator with no feeling pretty much like a zombie!!!! I just had to finally asked for her supervisor because I felt that this was not heading in the right direction, but boy was a I wrong! I got the person who wanted a tile of a supervisor but lack the necessary skills …such as customer service! That little girl was so unprofessional that at one point, she talked over me and started laughing when I advise that she was not very well trained in the art of providing out standing customer service.
I am going to go off track and give her boss a helpful tool for training. In the luxury hotel brand, and as a corporate hotel trainer, we always teach our team member the” LEARN” model which is Listen, Empathize, Apologize, React and Notify and she truly missed all those opportunities!!! That little girl behavior was so bad I had to ask for another supervisor which I was denied speaking with since she stated she was the only person handling these cases. I finally called back to the locate store in Madison Tn and asked for the store manager. Delan Thigten (Store manager) was a true professional by taking the time to understand my concerns and determine to find the best possible solution to make THINGS RIGHT AGAIN!!! Delan even setup an appointment for me and my husband to meet with our nice Sales person Morgan for tomorrow (3/17/18) so we can find the right bedroom set for our son. Now that’s customer service and what I always expect from a big company such as ASF!
Thankyou Delan and Moragn for showing that we are not just a number but valued as a true customer!
Morgan I will make sure all our friends and customers know your name and do business at this location.
There has just been one issue after another. Buying the furniture was a breeze … they sell things like hotcakes. The problem comes when:
1. They fail to give correct delivery dates or even tell the customer that something is on backorder.
2. They don’t call the customer that at least one piece of a furniture set won’t be delivered for over 3 MONTHS two days before the delivery date was given … after the customer had already gotten rid of the old furniture in preparation of the delivery.
3. When customer threatens to cancel whole order they then say, looks like the furniture will arrive on the truck after all.
4. Truck arrives and only one piece arrives. Back to the three months away delivery date.
5. Find a floor model to replace furniture that won’t be delivered on time and it matches.
6. To be delivered on Sunday. They never schedule a time so when we don’t answer the gate at 8 am they simply leave a hang tag to call them … with no contact number to call.
7. Finally reach someone about the missed delivery and they don’t speak English, at all.
8. Reach manager who arranges for the furniture to be delivered same day.
This is insanity! How can a company operate like this?
I agree,just posted that problem, something not right with all this.
AND YALL NEED TO FIRE SHIRLEY OR WHATEVER HER NAME IS OVER AT THE DALE MAYBR LOCATION. SHE WAS RUDE WHEN I CALLED TO REPORT THE ISSUES WITH MY MATTRESS. WHEN SHE SAW THAT THIS WAS MY SECOND TIME CALLING BOUT THE SAME ISSUES WITH MY MATTRESS SHE MADE THE COMMENT YOU GET WHAT YOU PAY FOR AND MY RESPOND TO HER WAS WELL I GET WHAT I CAN PAY FOR! THE NERVES OF HER OLD RUDE A**.. I WILL BE TELLING EVERYBODY ABOUT THIS HORRIBLE A** EXPERIENCE I HAVE HAD WITH AMERICAN SIGNATURE THE PAST YEAR!!
I WILL NEVER DO BUSINESS WITH AMERICAN SIGNATURE AGAIN! I BROUGHT A LIVING ROOM SET AND THREE BED ROOM SETS LAST YEAR SEPTEMBER. I HAD TO GET MY MATTRESS AND BOX SPRING REPLACED DEC BECAUSE A DIP HAD DONE FORMED IN THE MIDDLE OF THE BED. OK SO SAME PROBLEM WITH NEW MATTER PLUS BOX SPRING NOT EVEN A YEAR LATER A TECH CAME OUT TODAY TOOK PICTURES SO SOME LADY FROM CUSTOMER SERVICE CALL ME AND SAY BE AUSE ITS STAINS ON THE MATTRESS THAT VOIDS THE WARRANTY! BULLS**T BECAUSE MY LAST MATTRESS HAD A FEE JUICE STAINS . AND MIGHT I ADD THE SOFA THAT I HAVE GOT A RIP THAT I NEVER REPORTED! IM CONVINCED THAT AMERICAN SIGNATURE SELL POOR QUY FURNITURE PERIOD!!
I bought $7000 worth of furniture from Value City in 6/2017 the living room set was back ordered the furniture has come in 3 separate shipments minus the XXXXtail table upon delivery of the sofa I was told on arrival the table was cracked it needed to be sent back to Indiana to obtain a new one which would take about a week no one ever reached out to say anything it’s been over 3 weeks I called the store to ask for the status for them to tell me it’s back ordered until 12/21/17 this is totally unacceptable it’s ok for me to spend my money but be jerked around about receiving my furniture every time I call the store or corporate I get the same excuses and I’m very unsatisfied with how I’m being treated myself family friends coworkers etc have spent thousands of dollars in the vcf chain and this is how you appreciate loyal customers I will NEVER SHOP at VCF again will be canceling my credit card and telling everyone else I know to never shop there again ?
They read all the complaints here,I giving it three days,then I go above and beyond to the next level, unacceptable.
Hello: I’m very unhappy. My wife and i were ready to purchase a $3,000 sectional sofa, i was going to even buy the 5 year warranty, all I asked was for a “complimentary” Area Rug and the sales person refused without even talking to a manager first. The sales person’s name is Jose and the store is located at 150 S SR 434, #1080, Altamonte Springs, FL
I’m in sales myself and I would never lose a $3,000 sale over a $100 -$150 area rug. We were also thinking on purchasing a Bedroom Set later this year but Ashley Furniture is always an option.
Thank you so much for your time.
Sincerely,
Ozzie Martinez
I’m a very unhappy customer thinking that I would be sleeping on mattress that would help my bad back. My name is William Green I’m a retired manager from Macys Furniture Operation. I was so happy to see one of the delivery associate that work for Macys when I ran the Four Wall Operation.
The only thing I needed was to have your team move a sofa, love seat and recliner one level down so that the new pieces could fit in the room. The assocates that I knew said he had no problem but he wanted me to meet his boss. When he came into my house he said he wanted to look at where the mattress and box spring was going, he move the mattress and replace it with new mattress and spring. I told him the recliner had to go into the room and the old one need to go to the living which was one level down. He said he could not do that because he was running late and was going to fine $100.00 for being late. I ask him please to move the pieces because I’m 69 years old and I have a bad back. I called Customer Care and was put on hold for 10 mins and I tried to explain to the associate and I did used the S word when I told her that they would take the furniture out of my house. She told me that the company policy to not move furniture around.
So now you have loss a new customer that was going to come back to get dinning room set, end tables and child bed room set. At Macys we used the phased “Customer is First”. Helping out senior citizens that he need help and willing to spend their money is a very bad policy
I’m a very unhappy customer thinking that I would be sleeping on mattress that would help my bad back. My name is William Green I’m a retired manager from Macys Furniture Operation. I was so happy to see one of the delivery associate that work for Macys when I ran the Four Wall Operation.
The only thing I needed was to have your team move a sofa, love seat and recliner one level down so that the new pieces could fit in the room. The assocates that I knew said he had no problem but he wanted me to meet his boss. When he came into my house he said he wanted to look at where the mattress and box spring was going, he move the mattress and replace it with new mattress and spring. I told him the recliner had to go into the room and the old one need to go to the living which was one level down. He said he could not do that because he was running late and was going to fine $100.00 for being late. I ask him please to move the pieces because I’m 69 years old and I have a bad back. I called Customer Care and was put on hold for 10 mins and I tried to explain to the associate and I did used the S word when I told her that they would take the furniture out of my house. She told me that the company policy to not move furniture around.
So now you have loss a new customer that was going to come back to get dinning room set, end tables and child bed room set. At Macys we used the phased “Customer is First”. Helping out senior citizens that he need help and willing to spend their money is a very bad policy.
I be been on the phone for over a half hr and still nobody answer at store 412
I’ve bought thousand of dollars worth the furniture from them I need a couch repaired
I sent pictures and waited for a call for over a month now its difficult to reach anybody it’s terrible the customers have to go through that
Debra Invoice 411-157849
Salesperson has absolutely no control over freebies. Remember, this is a corporate controlled store and neither the Mgr nor anyone else can give anything away. On a $3000 sale I’m sure you received some sort of discount.