Alamo Rent a Car was founded in 1974 in Tampa, Florida. The company began by offering unlimited mileage, something that was out of the ordinary at the time. By 1982, the company had so many clients, they constructed a state of the art customer service center to speed up processing.
Today, Alamo Rent a Car is owned by Enterprise Holdings, the largest car rental company in America. The company launched the first online reservation and check-in system in 2005. Alamo offers airport service or has shuttles from all major airports to their offices. The company rates car sizes differently than other companies, calling many compact vehicles mid-size.
In and of itself, the company is the third largest car rental company in the United States with a fleet of more than 150,000 cars servicing 15 million travelers annually. Currently, the company has 148 locations in the United States and Canada and 275 international locations in Belgium, the Czech Republic, Germany, Greece, Ireland, Malta, Mexico, the Netherlands, Portugal, Slovakia, Switzerland, and the United Kingdom
The company has been criticized for not only “renaming” car sizes, but also for renting cars that had outstanding recalls on them. Alamo is now offering hybrids, SUV’s, and vehicles designed for handicapped persons.
Robert Blaha says
Pamela M. Nicholson, CEO
Alamo Rent a Car, Inc
600 Corporate Park Drive
St. Louis, Missouri 63105
Dear Ms. Nicholson,
Just want to let you know that your employees in Honolulu, Hawaii did a fantastic job.
My wife and I were on Oahu for about a month on vacation. We rented a small car for 2+ weeks and then on April 25, 2022 we exchanged this car for a larger vehicle which could also accommodate our daughter and two teenage grandsons flying in from Seattle.
At first the person checking in the small car did not understand why we were returning the car and renting another, but we quickly explained.
Then Marlei who was manning the desk in the return area said she could check us in and get us setup with the new vehicle, instead of us having to go to the rental desk upstairs which would be crowded. She not only handled all of the paperwork right there in the check-in area, but moved the car to where our new vehicle, a full-size SUV, was located. And then she helped us transfer our luggage, food, etc from the car to the SUV. She was very efficient and made our transfer painless.
Olivier and other Alamo employees helped us with things like figuring out how to lock the SUV.
It was a very pleasant experience and my wife and I thought you should know. Sorry that it has taken me so long to let you know about the wonderful staff you have in Honolulu.
Bob & Kay Blaha
Sharon Alsbrooks says
Claim # 770172943
Rented a car in April 2022.. for three days , returned car and keys. At ATL international airport in Atlanta. the tech asked me to exit the car and leave the keys on dash board. and I did as he opened the door. I received my receipt stating I owed $0.00 dollars, and left. 3 hours later tiffany called saying i will be charged 500.00 plus fees if I don’t return the keys and hung up in my face. I tried calling the number back 470-447-5579 and no one would answer. I’ve been calling and writing ever since and I’m not going to stop
Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have noted your rental agreement with the details here. For your records the id number is 39092714.
Respectfully, Carol H.
Alastair McGregor says
I have been dealing with your company (Alamo) since 8 August trying to obtain a refund. This has finally been received however there is a failure to acknowledge the stress, inconvenience and amount of time taken getting this refund, where you were blaming another third party incorrectly. Over 20 hours wasted, including costs of calls to the US, and the other third party.
There is a distinct lack of ownership from Alamo regarding this and I have requested over and over the UK directors names so they can review my complaint or to be provided with the CEOs name and email so they can review instead.
Alastair McGregor, I apologize for any inconvenience. We’d like the chance to address this with you directly. Please email care@ alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.
Daniel Zighelboim says
COMPLAINT – ALAMO CHARGED MY CREDIT CARD AND DID NOT CONFIRM THE RESERVATION!!! I tried to make a reservation online on the Alamo website on April 7, April 26 to May 24 – Los Angeles Airport location. First reservation attempt, chose prepayment option with credit card details submission (from laptop). Unsuccessful – no reservation confirmation – the “processing circle” on the screen kept on rolling. Second attempt, same problem. Third attempt, used cellular app instead, chose option to pay at premises (did not submit credit card details) instead of using prepayment option. The 3rd attempt did give me a reservation confirmation.
Since the first two attempts didn’t go through, I shouldn’t see any charges on my credit card. However, I noticed that there is a charge of $1007.41 on by credit card but I did not get a reservation confirmation nor a receipt for this payment.
I spent over an hour on the phone with several reservation clerks, reservation manager and 2 credit card clerks.
Noe of the customer service reps could help stating they didn’t find the payment on the system.
One of the Credit Card clerks asked for the credit card # used for the payment on the website. After reviewing several systems, he stated he had found the payment and that reservation # xxx was associated to that payment. Since I still couldn’t retrieve that reservation from my laptop or cellular, he referred me back to customer service. No help.
I have been from one representative to another for 2 days and none have been able to provide any information or solution.
I would like to ask for a refund of the amount on my credit card as soon as possible! After all this hassle I really don’t feel I should go further trying to get my reservation processed.
Daniel Zighelboim, we’re happy to look into this for you. Please email Care@ Alamo.com with the details above along with your email address, and telphone number. Thank you! – Carol
Albert Talker says
Alamo Corporate Office – Legal Dept
600 Corporate Park Dr.
St. Louis, MO 63105
(Served in CA)
Notice of Intent to File Lawsuit
This Letter (sent via email) shall serve as formal notice of my Intent to file a lawsuit against the defendant(s) as noted above, for the following:
1. Violation of civ. Code §1750, et seq.
2. Fraud California civil code (cc) section 1572.
3. Intentional misrepresentation of fact. (see civ. Code, § 1710(1).
4. Unfair business practices in violation of bus. & prof. Code § 17200, et seq.
5. Unlawful business practices in violation of bus. & prof. Code § 17200, et seq.
6. Breach of contract
7. False advertisement
8. Violation of civ. Code §1723
Preliminary Statement of Facts
1. I rented a car for a week on Dec27, 2020 with signed original contract for $341.43. RA# 765909306
2. I called Alamo in Aventura FL to notify them of issues with the rented car. Their phone did not work the whole Christmas week. I called Alamo Customer Support to notify them that I need a replacement car as the high beam did not work and the windshield were covered with oil which made it impossible to drive in the dark. I called them several times and I never got a support call back. I have phone logs for contact with Alamo.
3. I called Alamo to notify them that I will be dropping off the car at FLL airport as no one in Aventura is responding. Aventura is about 6 miles away from FLL. Alamo customer support approved dropping off the car at FLL
4. At the airport I was provide with charges of $949.05 for the week ($610.00 over contract rate)
5. After several calls to Alamo there was no change in charges submitted using my Bank of The West Credit Card.
6. I opened a charge dispute with Bank of The West MC credit card. After initial documents request, the Bank just added the charge back without notifying me or sending any document on the resolution process.
7. The Bank aided a fraud to propagate with sloppy dispute investigation which easily accepted fraudulent charge.
I provide this notice pursuant to the provisions of the Court to notify you that unless the above issues are addressed within the next 15 days, I will initiate legal action. I notify you that all documents and records including phone records should be held and not destroyed or removed. Subpoena duces tecum will be submitted in the next several weeks.
Juli K says
This is a formal complaint letter against the Alamo Rental Car Company at 131 Kekuanaoa St. Hilo, Hawaii 96720. On Friday, January 24, 2020, at approximately 10:30 am, my parents attempted to rent a vehicle at this location. The reservation was scheduled for 12pm, but when I attempted to change the reservation a few days prior, I was told on the phone that an hour and a half earlier would be fine and was assured a vehicle would be available. When my father approached the Alamo counter, an extremely rude (Caucasian female) employee told my father that a car was not available and that he would have to wait until 12pm. He tried to explain what I mentioned above (he also asked to speak to the manager), and she abruptly stopped my father from speaking and yelled “Do you see all these people that I need to help?!” He asked for her name, in which she responded, “I don’t have time for that.” My mother asked her why she was being so mean, and she was ignored. My father got out of line and called me for assistance. During this time, the rude employee proceeded to help the next customer, a Caucasian male, with his car rental. He explained to the employee that he arrived early and wanted to see if he could get a car early than his scheduled time. Her answer to him was “let me see what vehicles are available.” As you can see, my parents were CLEARLY discriminated against.
My parents have never been humiliated, belittled, and discriminated against until last Friday by your employee. I am appalled not only because my parents were treated with such hate and disrespect, but also because you are employing a person in your organization that displays this type of awful behavior. I am sure this is not the level of customer service Alamo strives for, and as a matter fact, corporate office would be mortified that a customer was treated with such degradation.
I will be sending this official complaint letter to the Hilo location as well as to Alamo Car Rental Corporate Office Headquarters. I am hoping to resolve this issue so that no one else will have to deal with this type of mistreatment by one of your employees. I am sure you wish the same.
Juli K., we appreciate your comments and assure you we understand the importance of getting you on the road in a timely fashion. Our locations do their very best to take care of all customers in a timely fashion. We would be happy to discuss your concerns further with your parents or primary renters. To do so, please email care@ alamo.com include the reservation & rental agreement numbers, primary renters full name, contact telephone number, exact rental location, and any additional details regarding this experience. Thank you. – Carol H.
I rented a car in July 2019 I had it for a couple of days, but on the day I was going to return it from Arizona, a deer jumped in front of the car and smashed the front of it making it undriveable 7pm. Luckily I purchased collision insurance because I needed a replacement. When I called customer service, they told me I needed to wait till the following day for a replacement because they closed at 5po on a Sunday. I couldn’t wait because I had 4 kids with me and 1 was special needs I had to pay for towing and a hotel in the middle of nowhere. I haven’t been able to resolve this issue for refund for the tow and hotel because I keep getting the runaround. Nobody call back after numerous calls and message. Horrible customer service!
Lissy, we’re happy to review this for you and help out. Please email care@ alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.
Sheryl Luongo says
Saturday Jan 18 at 11am I went to swap out my rented Alamo Camry for a AWD/4wd vehicle because it was going to snow & being from San Diego, I wanted something safe to drive in the snow. When the Rep, Brian walked me out to the GMC, I asked “how do I put it in AWD…” Brian commented that he didn’t know, but he could hook up the Iphone. By the time I left White Plains airport in the GMC, it had begun dumping snow. Shortly thereafter the GMC tire begun to spin & slide backwards into oncoming intersection traffic. The car then got stuck in the snow. I tried calling Alamo in White Plains at appx. 2:40pm Jan 18 several times,but nobody answered the phone, so was not able to reach them! I called the Alamo 800 # spoke to a rep Jimmy in Kentucy who told me he dispatched a tow & I would have to ride with the tow to Elmonte Long Island (appx 4 hours from where I was stuck in good weather, in the snow probably 8hours…) I asked for his supervisor, got Robin who for whatever reason cancelled & re-dispated the tow…I’ll spare you most of these horrific details however have them writen in a communication log & posted to FB! I contacted Carol at Coorpoate who dispatched or confirmed the tow. I have now been stuck in the snow in an ALAMO vehicle for appx 4 hours in 19 degree weather! At appx 6;45 Sheila from ALAMO ROADSIDE calls to tell me there are no tow trucks available now & no tow would be coming due to inclement weather. Sheila reassured me that she will contact Brian first thing in the morning, to get a hotel & taxi etc. The next day, Sheila never called. I tried calling location in White Plains, Coorporate was closed, I called Roadside & I got nowhere. The Police / snow plows somehow managed to move the car out of the road & moved it to where it has been sitting completely dead blocking a driveway which prevented the long driveway from having the snow plowed for 2 days! ~ To memorialize the most horrific experience I have ever had with a rental company, the stupid AWD car never had AWD by the way & I have been stuck with this car & NO other rental because ALAMO stated can not rent me another vehicle until this one is returned. ALAMO has failed to pick up this car, come try & start the car, provide me another car now for 3 days. I have been a stuck without transportation for 3 days. I have not been able to work nor was I able to make the trip to Delaware to see my father who is very ill as I planned. This morning about 7:30a, Monday Jan 20, (two days AFTER the GMC got stuck) I spoke to BRIAN at the White Plains location, who was going to “take care of this, he was off….apparently – I have tried to call corporate, the call center & roadside…. it is chasing 2pm & NOBODY HAS GOTTEN BACK TO ME… NOW 3 DAYS AFTER THE CAR WAS STUCK & 2 DAYS SINCE IT HAS BEEN BLOCKING DRIVEWAYS! I have contacted my insurance company to move the vehicle as it is preventing anyone from entering/exiting the location!
Sheryl Luongo, we appreciate it when customers tell us about their experiences and we’d like the chance to address this with you directly. To speak with us further, please email care@ alamo.com with the details above include your contact telephone number, email address, rental office location, and rental agreement or reservation numbers. Thank you. –Carol H.
KIMBERLY ROLLE says
iPad mini left in vehicle KD324398
Reference Number: 10288603
Wayne Butler says
Alamo Rental Car
I recently rented a car from Alamo car rental. When I went to pick up the car (6:30-7pm), it hadn’t been cleaned/washed — that wasn’t a huge problem because I was in a hurry to make a scheduled appointment. The nice service lady offered to have the car wash though. We walked around the car to inspect it. It was a black ford fusion. It was dark inside the garage where you pick up the cars, but I didn’t see anything the clearly stood out. When it was light outside and I had a chance to clean the car, I did notice a couple of scratches near the trunk, which I took pictures of. The duration of my car rental was uneventful. Prior to returning the car I checked the inside to make sure I wasn’t leaving anything in the car — then checked to outside to make sure there was no damage. Upon turning in the car, the young man checked the inside (while I was there) and did a walk-round the outside — he said, “you’re good to go Mr. Butler”, I said: “ok everything checks out” (as I do/say every time I rent a car)…he said: “yup, you’re good to go”. So I left the airport (Norfolk International Airport) & went home. A few days ago I receive a letter from Alamo Recovery Unit stating that I damaged the rental car and for me to contact my insurance agency. I immediately called the recovery unit to inquire if there was some sort of mistake because I & the rental car return intake person both checked the car upon me returning it and there was no damage. I informed the Damage Recovery Unit person of what happened when I returned the car (we both checked it out) and they suggested that I can challenge the damage claim.
Because I rented the car from the airport, and they have cameras virtually everywhere, I’m wondering if they can view/see on a camera the area where I returned the car. Check to see how the damage happened after I returned the car. I DO NOT wish to pay for something I am not responsible for. So I’m hoping they can check surveillance cameras to see how that car was damaged after I returned it.
Kathy M says
I booked a Van with Alamo six (6) weeks prior to needing it from the Norfolk, Virginia Airport location. I prepaid using my “On The Go/Orbitz” reward points. During the 6 weeks I called Alamo customer service several times to insure that they had my reservation setup and that there would be no issues when I picked up the Van. I also asked what documents would be needed. I was told by Alamo that I would need my drivers license. I asked if I would need a major Credit Card and they responded that “I did not” as I had already prepaid. I asked this same question three different times to three different Alamo customer service reps and was told the same thing. Well…the morning I arrived at 5:30 am at the Norfolk airport to pick up the Van the Alamo counter was not open (even though it was to be open at 5:30 am). There was a sign to go to the National counter. I went to the National counter and was asked for a Major Credit Card for the $200 deposit. I informed the Rep that I was told by 3 different Alamo Reps that I did not need one. I asked if I could use my bank Visa debit card and she replied that only if I have a plane, train or cruise ticket. Say what!!! I did not have any of these as I was renting the Van to drive out of state to my Niece’s wedding as my car was in a repair shop. Had I been informed prior to the rental day I would have paid down my credit card and would have had one to use. Needless to say, I was unable to rent the Van. I left the counter and returned later to ask when the Alamo counter would be open. The Rep said at 7:00 am..which is the time that it was. I glanced over at the Alamo counter and saw a young man there…so I ran over to the counter. Before I opened my mouth the Alamo Rep said with a tone, “I am not open”. I asked, “When will you be open since you were to be open at 5:30 am and it is now 7:00 am”? The Rep replied, “It will be later”. I then told the Rep that I needed a few minutes of his time and proceeded to tell him the issue. He then replied that I would need a credit card. I asked him to call his Corporate Customer Service so they could tell him what they told me…that I did not need a credit card. The Rep said, “I am not calling anyone”. I asked him what his name was and he replied, “You don’t need to know my name”. Of course saying this with major attitude and tone. After 2 1/2 hours trying to rent the Van…I left with no vehicle to drive to the out of state wedding. I once again called Alamo Corporate Customer Service to file a complaint and demand a call back that day from a Supervisor and the area District Manager. I was told the issue/complaint would be escalated. As of today, 10 days later…I have not received a call or had any correspondence from Alamo. I was and still am very disgusted with Alamo. The extremely poor attitude shown to me and my husband by the Alamo counter Rep was unexcusable and he should be fired. I will never rent from Alamo again..!
I am currently dealing with a similar situation with Alamo and was curious what the end result was in regards to your experience. Did they ever get in contact with you? Did they make things right with you? And if so, what were the steps you took to motivate them?
Thomasina howe says
I had a horrendous experience with Alamo in Orlando. I had booked and paid in advance for catch hire , a mini van . Upon arrival I was told to pick a van, I choose an 8 seater mini van but unbeknown to me that was in fact an upgrade and was not told this at the desk . I noticed when we got to the villa the receipt showed upgrade and emailed straight away as felt I was duped into signing for something I firstly didn’t want or actually was informed about. I changed back to a 7 seater two days later but was charged for the 3 days eveb thou I did not knowingly agree to upgrade . I did not sign any new contract at all and fast forward to the end of my vacation I was hit with a bill for over $500 dollars (baring in mind it was prepaid !!! ) apparently I had included the extra insurance – eh no I didn’t !!! I was only charged 11 days , so upon swapping it the kind lady added extra stuff without telling me or me signing it !!!! Upon querying it I was just about told I was a liar and all would’ve been explained !!! I have wine written an email to complain and yet had no response , my next move is and email to the CEO to highlight the underhand practices of this company .
DO NOT RENT FROM ALAMO, they are scamming customers. Time for a class action law suit.
Rented a car from Alamo in Tucson, it was damaged on the outside. When I mentioned it to the kid that gave me the car, he wrote it on the receipt and said he would doXXXXent it. He wrote it on the receipt but did not doXXXXent it in the computer. I did take pictures of the car all around. I got an email from Alamo, which stated I damaged the car. I called and told them it was damaged on pickup, I had doXXXXentation and pictures. I asked them to send a picture of the damage they claim I did, they did not. I just opened a letter stating they want my insurance number for damages. Tried calling the damage center today, they are closed. I will contact my insurance company and my attorney in the morning, since the damage center is closed today. I WILL NOT be blamed for something I did not do and will not be scammed. DO NOT RENT FROM ALAMO!
Ingrid cartwright says
I had the same experience.
We had the same thing happen to us in Bozeman Mt. as Karen and Ingrid. They do not have a return attendant . You are expected to just leave the car in a parking lot and go to the counter inside the terminal. There we requested that someone come out to the car and inspect it in our presence as we knew there was no damage. They refused. 2 weeks later we got a letter saying the car was damaged. It was documented that it was 1/2 hour before they looked at the car. That damage occurred in that parking lot for sure. If we had damaged the car would we have requested that someone come and look at the car? I think not. I would have been very happy to drop the keys and go. We will fight this because we didn’t damage the car and they can’t prove it really. This is very wrong and messed up!!!
LaRosa Harris says
Do to a corrupt situation explained to the clerk on June 21th at around 6:30 -7:15 she said she would send a code for a free Rental to my email address, which she asked me for. I spelled it back to her she said I should receive it shortly. I never got that code so didn’t worry I waited and checked. Called about it and got treated like a nobody or someone looking for a freebie. How do you trust and believe any thing told to you at anytime by the same company who lies to you just to get you off the phone. By all means possible please listen to the conversation on the date and time above. THANKS
You can’t find my cell phone because your employee has it that’s why! This Office is f-ing terrible !!! Play games with me almost made me miss my flight knowing he had my phone ! And I know he has my phone when I got home I check the location which was there and he cut it off and hour after !!!!!! I’ve since upgraded my phone but I’m writing a nice letter to corporate about the incompetent people who all of a sudden don’t know where nobody is or handle a situation when I needed assistant ! F**k y’all !!! Who steals phones in 2018.I live in and Michigan and they took my phone in the Atl ave me the damn run around and been giving me the tub around for months ! Than quoted me one rare and charge me something else ! I’m beyoud pissed with this company ! Just because you have the rule of not having to pay shouldn’t make you employees not care about the situation! And I still haven’t heard from a soul
Tami Karst says
I rented a car out of Clearwater, FL – airport. I had reserved my rental in advance. When I arrived to the airport with 2 young kids in tow, I handed the lady at the Alamo desk my drivers license. She then gave it back to me and very rudely said “we cant rent to you!” I asked her why, and she commented on how I owe a lot of money for totaling a previous rental car. Mind you, I have NEVER EVER gotten in ANY accident with ANY rental car. I asked to speak to a manager, in which she told me that I would have to come back once the line of people behind me went down. She treated me like I was a low life criminal. I then went to the other rental car desks in the airport, to find out that no one had rentals available, as it was spring break. I went back up to the Alamo desk and asked to speak to a manager. The manager informed me that I should have gotten letters in the mail sent to me about what I owe. I tried explaining to her that this was all a misunderstanding, as I have never gotten in an accident with any rental car. She seemed annoyed, but agreed to look into her system when I informed her that I wanted more information on this bogus claim. She then apologized and said that someone who totaled a rental car has the same DL#, but with a different name and from a different state….that this happens from time to time. 2 hours later, I was finally in a rental car with my kids.
I put in a formal complaint with Alamo, and received a phone call from the Clearwater Alamo on March 27th @ 9:20am (looked up on my call log). I cannot remember who the guy was that I spoke with (Manager) that morning, but he informed me that he would give me a $30 credit for future rentals.
I called today to see how I can find & use my credit. Alamo has no record of a credit. So, I called the phone# back 727-507-0306 that I had received a call from on March 27th, 2018. I spoke to a guy named Andy who was equally as rude, telling me that “I did not pick up the car from Clearwater, and that I must not know where I travel to.” I informed him multiple times that I picked up the rental in Clearwater (from the # that I called him on) and that I returned it in Daytona Beach the same day – 24th. He said that “no one would have called me from his location to give me a credit.” I asked to speak to a manager and he said “A manager will call me if they have time.”
Alamo Cares says
Tami Karst, if we can help out, please email ehiescalationscc@ mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.
Steve Noble says
Hello…wow i see a lot of negative comments here! Maybe some are warranted but i have a complement / comment…earlier this month i rented an SUV out of the ontario airport (california) branch and a very Awkward/Bad Situation was handled with the greatest respect and professionalism (which you don’t see very often anymore) you see…during the rental my wife and grand daughter found some disturbing articles in the vehicle that should have been found and cleaned out prior to me picking it up! with everyone pretty upset at the time i contacted the branch manager (VICTOR AMADOR VIA RAUL-ASSOCIATE) and what was a bad situation these two gentlemen did EVERYTHING they could to make it RIGHT!!!! So like i said earlier theres not a lot of great customer service out there…However i was very pleased with how this situation was handled….please let Victor and Raul know!! Thank you so much!
martha keenan says
I am furious with your position on boycotting NRA – I am a costumer of yours in the past but I will NOT be now – How dare you judge MY RIGHTS and make me feel like a bad guy for excising my 2nd Amendment rights – I am a women who NEEDS to have my life protected and no one is going to do it but ME – YOU SHOULD NOT JUMP INTO POLITICS MY FRIENDS – CAUSE YOU WILL LOOSE A LOT OF GOOD PEOPLE –
Goodbye and you lost me and all my family
Alpha Stephens says
My husband and I are NRA members. We are disappointed that you chose to punish law abiding citizens. We have used our NRA discount in the past. We have used our NRA discount in the past. We will encourage our family and friends to take their business elsewhere since you do not want us.
You are “punishing our members who are doctors, farmers, law enforcement officers, fire fighters, nurses, shop owners and school teachers that live in every American community. We are men and women who represent every American ethnic group, every one of the world’s religions and every form of political commitment.” -NRA
Deborah Mielke says
My car was damaged on Sept 5, 2017 by someone renting an Alamo vehicle, he stayed at the scene and gave me all information and proceeded to call the rental company and admitted the accident and gave all his information. I was told to get two estimates which I did and submitted all requested information and still have not received and reimbursement for damages. The claim adjuster Nicole King has not been very helpful and I am made to feel as if I did something wrong. I just want reimbursement for the damages. I am still in contact with the gentleman that hit my car and he has written a letter to no avail. He lives in another country but Alamo has all his information and he said no one has reached out to him. Who is going to take responsibility for this unfortunate accident? My car is still damaged…
Alamo Cares says
Deborah Mielke, we appreciate it when customers tell us about their experiences. I assure you that it’s never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@ mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.
J. Jansen says
I made a rental by rentalcars.com and they gave me a minivan of Alamo. I had made all my payments before my vacation. By picking up the car they charged me again and after asking why, they told me after 3 months that its because I deliver the car 48 min late. But in the first instance they can’t told me why they charge me $218. But I have already paid $208 for that minivan. Can someone told me why Alamo is not returning me my money back?
Enterprise Cares says
J. Jansen, providing great customer service is our primary goal and we’d like to address this with you directly. Please reach out to us at care@ alamo.com at your earliest convenience with the details above, your rental agreement number, rental office location, and your contact information. Thank you. – Carol H
john ayala says
By the comments, I guess this is normal for how your company operates.
On Saturday September 2nd at 9:30 am at your Melbourne Florida office I encountered one of your rudest representatives any company should hire. We rented a vehicle for our 45th wedding anniversary only to wake up that next morning to a flat tire. I returned the car, after spending my vacation time changing it with a spare. When I explained to the person that represents your company, ( He had no nametag and looked as though he just woke up from a bad hang over). He proceeded to get angry with us for being angry. Just to let you know that we both work for a very large company that has a contract with your company…or should I say had, because on our next board meeting I am going to suggest we cancel that contract and instead go with a repeatable company, with good customer service as well as quality rental. And as for us we will never again be doing business with your company again.
Mr. and Mrs. John Ayala
Alamo Cares says
john ayala, providing great customer service is our primary goal and we’d like to address this with you directly. Please reach out to us at care at alamo.com at your earliest convenience with the details above, your rental agreement number, rental office location, and your contact information. Thank you. – Carol H.
LESLIE LOVETT says
This whole experience was the worse that I have ever had. My daughter made the reservations in her name but when she got to the Dayton international Airport to pick the Truck up they told her that she had to be 25, that wasn’t told to her when she made the reservations so she had to drive all the way back home (which was almost midnight because the car wasn’t ready until then) to pick me up so that I could put it in my name. They never explained anything to us about the truck, had trouble trying to figure out how turn it on without a key, had scratches on it that they never checked, was suppose to send
on the final bill, never did that so I had to call. My bill was supposed to be $118 but when I called they
said my credit card was billed $252! They stated that I had the car for two days when I only had it for one day. We drove the truck to Virginia in 10 hours but when we got to Norfolk airport the office was closed so we dropped the key in the drop box the same day!
Alamo Cares says
Thank you for your feedback. I see that my colleague, Tameka, refunded your charges. If there is anything further that we can help you, please email the full details to care at alamo.com.
abderrahim lahsoussi says
claim # 10942970 IT’S been two month now i’m trying to explain to your team that I didn’t cause any damage to the car I rented from you on june 5 2017 . AT the pickup facility in Philadelphia international airport ,I didn’t check the car nor take picture of it to make sure the car doesn’t have previous damages because I believe Alamo will treat me with honesty and they won’t charge me for something I didn’t cause..I pickup the car at 10;15 pm june 5 2017 and drove home and the car was set overnight in an apartment complex parking lot without any issues, the following day june 6 at 2 pm I start my trip to dulles international airport arrived to my destination on time without any issues ,my ride was fine and easy and at around 6;40pm I dropped the car at Alamo facility in dulles international airport without noticing or been aware of any damage . After a week or so agent from your company contact me via email claiming that I damage the car I rented and I’m liable for it, at first time I was thinking this is a scam and then they keep contacting me about this issue, I come to realise this allegation are serious and I start contacting them explaining what happened and repeating my story many times stating that I’m not responsible for your car damage and you should investigate this matter to see who is really responsible for this damage. I still can’t believe this problem wasn’t resolved and I’m still responsible for payment of damages I did;nt cause by any mean and threatening to send this case to collector for a balance of 877$.i would like to see this matter resolved and clear my name of this claim because I did nothing wrong to your car . thankyou for your understanding
Alamo Cares says
Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Damage Recovery management and our team at our PHL location. I have asked that they review your concern and contact you directly. As this may take several days, your patience is appreciated.
Reference Number #170914-002582
Chantay Latimer says
So yesterday we had to rent a car from #Alamo car rental..I’ve rented at least 3 cars from this company with no issues. I go in and present my online check in papers and credit card and drivers license the clerk scans the card with my husbands name on it..oops it gets declined…stuff happens. So then my husband goes into his wallet and pulls out a diffent credit card then the clerk says oh we can’t use the card because it has his name on it…I’m an authorized user on it as well. I do have my own card but didn’t have it in my possession. So I tell the clerk this is the only card I’ve ever used, the clerk gets his supervisor who educates me on the policy and that the name on the credit card has to match. Which I again explained how many times I’ve rented a car with that same credit card..he says to me YOU’VE BEEN GETTING AWAY WITH IT!! I asked him what do you mean? I’m confused and for the people that know me…I absolutely gave the supervisor the business and walk out.
So we wait an hour to get picked up to go all the way home to get the card that has my name on it and come back. Upon our return I see the original clerk behind the counter and he sees us too..then proceeded to walk away from the counter. I go to the line entrance and wait to get called. Mind you the supervisor that I spoke to the first time I was there never acknowledged us plus did I mention there was no one in line…oh ok and there was another clerk there sitting next to him, he didn’t acknowledge us either until he was good and ready. We are finally called I presented my doXXXXentation again. I didnt get an how can I help you or welcome to #Alamo.
The clerk completed my paper work then I see a change in the car I reserved. His tone was unpleasant and disrespectful again the supervisor was sitting there and said nothing. I turned from the counter and proceeded to have a conversation with my husband. Then the clerk decided he would get in our conversation….now again those who know me I shut him down telling him I wasn’t talking to him. The clerk asked me if I wanted to get insurance I declined, he asked me who are you insured with
I shared my my insurance carrier, the clerk said you know what they say about that company and rental cars. I told him that’s his problem.
Got my paper work and left.
The moral of this story #Alamo car rental at the St. Louis Airport does not have any customer service from the Supervisors to the clerks.
Having a career in Customer Service myself for over 25 years when I have to share policies with a customer its all about your choice in words.
I will never rent from #ALAMO CAR RENTAL AGAIN!!! I encourage all my friends and family to do the same.
Alamo Cares says
Thank you for your feedback. We always appreciate it when our customers share their experiences with us. I see my colleague, Stacy, has previously responded to your post on Facebook and we have contacted our upper management at the St. Louis location. Please feel free to email us at care at alamo.com with any additional questions or concerns.
JoAnne Casey says
My husband rented a car on June 28th from the Baltimore Airport. RA#442698564 He told the agent 3 times he didn’t want the additional insurance. I worked in property casualty claims for 27 years and we know that our own insurance covers any damages, so we ALWAYS decline coverage. (You can research to see the many previous rentals we’ve had with you to see that this is true). The agent charged my husband for this anyway, to the tune of $279.90. My husband looked at the bill when he got to the airport and saw the charge, so he immediately called your 800# and they gave him Ref#27555645 and said it would be taken care of. It has not been taken care of. My husband called your 800# again this morning and they said he would have to call the local office and speak to the manager. He’s tried that several times and no answer. Can someone please get this taken care of? Thanks very much.
Alamo Cares says
Thank you for your feedback. I see that my colleague, Christopher, refunded your charges. If there is anything further that we can help you, please email the full details to care at alamo.com.
Louis Garcia says
My wife and I rented a car from Alamo (TPA) as part of a United Airlines package. The attendant who served (using the term loosely) us was quite rude to my wife and obnoxious overall and totally not customer-focused at all. He apparently thinks his job is beneath him, given his overall demeanor. He also insisted we rent a larger car, even though I told him twice I was fine with a mid-size.
His name is Bipin and he works at the Alamo counter Tampa International Airport. I would suggest Alamo provide him with some training on how to treat customers.
Alamo Cares says
Louis Garcia, we’d like to address this with you directly. Please reach out to us at care at alamo.com at your earliest convenience with the details above, your rental agreement number, rental office location, and your contact information. Thank you. – Carol H.
Peter Brezinski says
I returned a car to the location at the Raleigh Durham Airport. It wasn’t until I was in the airport at my departure gate that I realized I had left my windbreaker style jacket in the back seat. In spite of numerous emails and phone calls, nothing has happened. I am on the verge of complaining to the attorneys general of all states involved in this mstter. Obviously, customer service is not an important feature for Alamo.
Alamo Cares says
Hello, Peter Brezinski!
Thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found report and see a list of items found using the link provided here. tp://bit.ly/29BwB8l
Or send us a detailed description of your misplaced stroller, your rental agreement number, your contact telephone number and email address to ehiescalationscc at mailca.custhelp.com and we will pass this onto our RDU management team. – Carol
Sonya Walker says
I left my child’s stroller in the trunk of the rental car. I returned the car on Tuesday night. I called Wednesday morning to report the list stroller. I got the run about how to report the list stroller. Called numerous numbers, but was not successful in reaching anyone. I finally spoke to someone and initiated a claim. I also went back to the airport. Still waiting on a callback from a manager. Better process is needed when a customer leaves an item behind. I was told car was already rented again, but no one checked the trunk prior to renting it. I lost a $300 stroller which was way more than the cost of the rental.
Alamo Cares says
Hello, Sonya Walker!
Thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found report and see a list of items found using the link provided here. ht*tp://bit.ly/29BwB8l
Or send us a detailed description of your misplaced stroller, your rental agreement number, your contact telephone number and email address to ehiescalationscc at mailca.custhelp.com and we will pass this onto our management team. – Carol