Acme Markets was founded in 1891 by Samuel Robinson and Robert Crawford in Philadelphia, Pennsylvania. The company operates a chain of grocery stores. In 2011, Acme Markets was the second-largest retailer in Philadelphia.
The company currently has more than 179 locations in the states of Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania and employs approximately 20,000 persons. Currently, the company operates as a subsidiary of Albertson’s. Customers can place orders online and pick them up at the store of their choosing. Home delivery was discontinued in 2009.
Most locations have Sav-On Pharmacies inside the stores, as well as a bakery, deli, and salad bars. The online site offers recipes, coupons, and tips for healthy living. Many locations are being remodeled at this time.
In May 2022, Axios reported that Acme was Philadelphia’s favorite supermarket.
Company headquarters are located in Malvern, Pennsylvania.
Acme Markets was founded in 1891 by Samuel Robinson and Robert Crawford in Philadelphia, Pennsylvania. The company operates a chain of grocery stores. In 2011, Acme Markets was the second-largest retailer in Philadelphia.
History
The company currently has more than 179 locations in the states of Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania and employs approximately 20,000 persons. Currently, the company operates as a subsidiary of Albertson’s. Customers can place orders online and pick them up at the store of their choosing. Home delivery was discontinued in 2009.
Most locations have Sav-On Pharmacies inside the stores, as well as a bakery, deli, and salad bars. The online site offers recipes, coupons, and tips for healthy living. Many locations are being remodeled at this time.
In May 2022, Axios reported that Acme was Philadelphia’s favorite supermarket.
Company headquarters are located in Malvern, Pennsylvania.
I have been an acme customer for many many years and for the first time had a very bad experience at the Bensalem store deli department. As I waited for my number to be called I could see the female employee named Trish was extremely agitated. She was slamming things down and complaining to her co worker that the manager and health inspector ( I later found out who they were) were rude. The other older woman helped me with my order and when I ordered cheese she handed me a package of presliced cheese. I started to walk away and realized the cheese was not freshly sliced. I went back to the counter and asked if the woman that helped me was still there. With an attitude Trish said she would be back and asked what my problem is. I said I wanted freshly sliced cheese. She asked what is wrong with the cheese you have. I said if I wanted presliced lunch meat I would of taken it out of the refrigerator where they keep it. I handed her the package and she slammed it on the counter. The woman who helped me came back and asked if I forgot something. I explained the situation to her and she said ok I understand that. She went behind the counter and said something to Trish who rolled her eyes and said with attitude she wants fresh. I then asked for a manager. The older woman told me she was out sick. I said then call another manager over. She pointed in the direction of 2 women walking around with a clip board. I explained my situation and she apologized and agreed I should not have been treated that way. I went to customer service and asked for the employees name and was told it was Trish. I an not one that normally complains but this was unacceptable. Management does not need employees like this Trish to represent Acme
Which store was that? I had a similar experience
Your Fort Lee New Jersey store. It is evident how much money you spend to have good products and a beautifully renovated store. thank you for that However I will probably not shop there any more because your manager ruins the experience all too often. During the pandemic they had one way signs everywhere but at the end of the aisles he let the vendors place so many special stands that literally everyone was in a grid lock. I pointed it out it was absurd. The signage more than once was very confusing. I even took a photo right under the orchids was a sign with one price around the corner was another price very annoying. I pointed both issues out to him. Also during the pandemic there were no plastic baskets but we had shopping carts with plastic handles. He said it was the town’s fault. Today they charged $1.39 for a bag. If you want to go bagless, how about a sign warning us that starting next month you will be bagless and charging 1.39 for each bag I would have applauded that. Its just poorly managed. Your manager has no common sense and doesnt reflect upon you well. There are a lot of wealthy towns around here and we can shop at Stop and Shop in Tenafly or Shop Rite in Englewood. I dont think I will shop there anymore. So I know I am probably only $5000 a year but you might have offended 1000 others equally. I hope you save more than 5 million on your bags. But seriously. Without being really rude if you have had the same manger there for the last few years, than he is literally your biggest problem In my 69 years of life I have never seen so many issues created by one manager. And this is my first comment. I think you deserve better as do your customers. Actually I think if I remember correctly there was yet another poor pricing sign on the outside plants more than once. Good luck
I’m in a wheelchair and count on those baskets for my lap. I got no help with that. I wound up ordering a basket from Amazon
To who it may concern;
This morning I went to Acme market at 93 Quaker Ridge, New Rochelle, NY 10804 at 7:30 am to buy a few things I needed. However, my experience was extremely unpleasant to say the least. The cashier named Robert, was arrogant, rude, and most unpleasant!!!! Only because I asked him how the store APP worked. He bit my head off, like I was bothering him. I could not believe how unhappy he was and felt entitled to dump it on me. When I got home, I decided to call and speak to the store manager, Dacqui Archer, thinking that he would cared. To my surprise, he went out of his way to find excuses for him, and saying he was one of his “BEST”. Wow! If he is, you guys are in trouble! He also offered me a 10% off the next time I come to the store. I wasn’t looking for a break. I’m the head of Human Resources of a fortune five hundred company and couldn’t believe how both the cashier and manager handle this situation. It’s accurate to say, they were definitely not properly trained. I usually have a very nice experience but after today I will share my experience with my friends and will never shop at Acme again. PS – Check it out Yelp Reviews, it’s not just me. It has been 5 years that this store is managing to keep a bad review, I just didn’t know about it. It’s really sad.
I was in the Newark, Delaware store at the Acme and Suburban Plaza earlier tonight and a lady named Jessica who is the “security guard” I guess. At least she acts like it. She followed me around the store and I was drinking a Red Bull which I always do while shopping and I always PAY for it afterwards. Well I sat it down for literally 30 seconds to look at what waters I was going to purchase and here she comes down the aisle, picks up my Red Bull and hands it to me and says “you need to pay for that”. Like what?! It threw me off guard so much and I was so confused. First of all she must have been watching my every move which is really weird and creepy. Especially since she had NO reason to. I was really offended that she would insinuate that I wasn’t going to pay for it. I have been doing this same thing for years so why all of a sudden is it a problem? She needs to be fired because she obviously has no respect for anyone if she is going to act like that! I will be making a formal complaint and will never be back in your stores again. At least not that one!
Suggestion – stop letting people in your stores. Only workers are allowed in. Shoppers can call in or order online no more than 10 items at a time. The workers will pull the items from the shelves if available. Package them up and schedule a pick up time. There will be two pick up tents outside each store. They should be labeled tent one or tent two. Have traffic only going in one direction for each tent. Workers will bring out orders in a timely fashion. No workers or shoppers will be exposed. Everyone gets what they need or what is available.
I was in your store this morning at 4720 Limestone Rd Wilmington, DE 19808
There was no organization of any kind. None. It was a mad house. This store was supposed to be safe and accommodate senior citizens in an organized fashion. It was a disaster and totally unsafe. We have tried so hard to stay safe and trusted you to do as you said and make a safe place for us to get our essentials. We have blown or chance to stay healthy by coming to your store.
I have shopped there for years and go several times a week but I will tell you that this is a store I will never go to again. No Acme ever again. If I am lucky enough to survive this outing I will never go to another Acme. You lied and put my life at risk. We came into the store expecting orderly shopping and limited people and by the time we were finished it was overcrowed with people with boxes in the aisles and people going in all sorts of directions. No one to keep the store and its users at a social distance. Appalling!!
Sonja Carassai-Haus July 5, 2017 at 3:00 pm
This is not a complaint at all!!
Our family only purchases meat from Acme- Lancaster Brand Beef or Perdue Chicken. I wanted to know what state the Lancaster Brand company is located and where are the cattle raised? Are they free range? Grass fed? Again, we do not purchase our beef or chicken from other supermarkets.
Thank you!
Acme can you please answer this question?
I’m replying to myself its over a month and I haven’t gotten an answer to my question. I called your corporate headquarters which is in Arizona and the woman who answered knew nothing of your Lancaster Brand meats. Looks like I’ll never be buying Lancaster Brand meat again. No one can answer the questions and the company Lancaster Brand Meats is nowhere to be found so who knows what they feed their cows. Thanks a lot Acme
I visited your store at 3121 E Main Street in Mohegan Lake, New York 10547, today to purchase two bottles of wine. I waited on line at the self-check out and once it was my turn I walked up to the scanner and scanned the 1st bottle, and then a message appeared “please wait for attendant”. At that point the supervisor Carrington came over and told me I could not check out there and would have to wait on line. I offered to show her my ID (though being 55) and she pointed at the registers and told me I would have to “go get on line”. Later while waiting in line at customer service, which is next to self-check out I saw Ms. Carrington check out a man who was purchasing beer. Then she also checked out a women minutes later.
Once it was my turn at the customer service desk, I mentioned this all to the manager and she said she should have checked me out, and agreed she was a “a bit rude” but said there was nothing she could do about her. I continue to regularly shop at Acme because the cashiers and department staff are friendly; and I do not mind paying for better service, even though a new Mega Shop Rite was just build across the street. As we waited on line for check out I said to my wife that I had made up my mind that I was going to go to Shop Rite, but then had an extremely nice cashier who was welcoming and friendly (GINA). This softened me a bit, and I may still may give Shop Rite a try, but will most likely return to ACME, but it would be great to see you reward people like Gina with more senior positions, and have Ms. Carrington moved to a position suited to her disposition such as cleaning out the bottle recycling bins?
Cannot believe all the money the store makes that they have to charge $.10 for a paper bag unbelievable you just lost my business I’ll now go to Redners that’s good old Philadelphia for you
I went to Acme Market on Sunday October 27 2019 store #2998 I purchase blue sea swai frozen fish. My mother baked the fish on Monday October 28 2019.
After she cooked the fish & consumed a piece of fish she realized it was expired . The Expiration date that was on the Frozen fish read was May 25, 2019. I called the store & told the young lady that answered the phone that fish was expired.
She asked me to bring my receipt & the fish package in . I went to the store & I realized all the swai fished was removed. Then we realized it didn’t read expired it read production date of 5/24/19 on the package. I asked young lady who was there helping me why did she remove all the Swai fish that was in the case. I wanted to
replace the fish but I couldn’t because all the fish was removed.
I also noticed all the fish in the case was the Blue Sea brand and none of fish had Expiration date on them or Best is used by or production date on any of the fish for example, tilapia, Salmon, etc there was about 6 different fish in the case.
I want to know why Acme would allow a vendor to bring in meats without an expiration date ?
What is the protocol when meat is being delivered to your grocery store?
Very upset consumer
Thank you
I don’t know what is going on, your stores stopped using the rewards card some time ago & started using “Just For U – Digital Coupon”. There are certain items in the weekly circular that are STRICTLY Digital Coupon items. I am a 73 year old Senior Citizen, do not have a smart phone. If I did have one, I would be very skeptical of doing these Digital Coupon things with all of the scams and cyber attacks that happen. I don’t want my information going to just anyone, so I loose out on the discounts that are only available to those with the smart phone. Can someone tell me where this is fair to the elderly ?
While visiting the Newtown square Acme located at 3590 west Chester pike 9/21/19 between 9-9:30am. I headed back to the seafood counter there was a guy placing fish in the display case. Saw me standing there never addressed me so I asked him was he working the counter or did I need to find another associate. He eventually says the counter is not open yet. Which was really confusing I work overnight in the area & I normally make it to that store around the same time & was served by a lady that’s normally there several times before 10am. I mentioned that to him which was pointless and walked up to the customer service desk to ask for a manager because it didn’t make sense. The lady behind the counter proceeds to ask another employee what time does the seafood counter open. She says 10am. Why does your store open at 7am & NOBODY, NOT ONE SINGLE ASSOCIATE IN YOUR STORE CAN HELP A CUSTOMER AT THE SEAFOOD COUNTER? OVERALL THIS WAS A HUGE CUSTOMER SERVICE FAIL!!!!!!
1. Acknowledge your customer & ask if they need help explain new hours & changes if any were made.
2.This store needs to roll out some new customer service manuals for their employees including management.
3.Teach them that it’s ok to be helpful to a customer in any area of the store rather they work in that area or not.
I have always shopped at Acme stores no matter what area I’m in. I expect to be treated as anyone would want their own family members treated while shopping in these stores. I will shop elsewhere from now on!
Hi I am a faithful shopper of the Acme in Flourtown pa. Located at 1640 Bethlehem pike….The employees and the service there are awsome.They are always willing to help me. I am disabled and a cancer survivor and depend on the handicapped scooters in the store to do my shopping…….They need new ones asap….after a few isles ,I have to look for a plug to charge them ,there are only two still working.. I complained a number of times but I was told they are maintained and are fine…noooooo. they are charged night he charge does not hold………May I suggest a employee ride them as if they were shopping a nd see how far they get. I may have to stop shopping there and go to a store where that won’t happen….I’m not the only one complaining…….Thank you for your time…. Consider a bonus for your employees at this acme,they go beyond helping me and others…….
Hi you have an employee named Joann Moran she works in Denville store as your book keeper. I was her boyfriend we lived together I moved out due to her behavior . Joann unfortunately will not allow me to pickup my clothes or furniture. Am sure Acme doesn’t Condon this behavior. I will file a complaint about her if this is not resolved ASAP am sure Acme doesn’t want bad publicity do to one of there employees poor judgment in not doing the right thing
Didnt put down what state ..Denville new Jersey..
In my recent post, I omitted that the store I shop is in Easton, Maryland.
First, I would like to say that Acme is my favorite store to shop. In the last several months, I have seen a change in the store. Up until now, I have dealt with it without complaint. I recently spent about 50 minutes to get a pound of cooked ham. I drive about 45 minutes to get to Acme. If it hadn’t been for the drive, I would have left without the ham and the rest of my shopping. There were others not as patient, they left. One lady decided to do her other shopping and come back to the deli. I was still standing there when she had finished her shopping. I feel like the management needs spend more time to see where the needs are. I do not wish to get anyone in trouble, but I can see the store going down hill. Also, I do not want to see the others working in the deli getting in trouble for one person. The date I shopped was 5/24/19. Also, in the past there have been very long lines at the checkouts. Sometimes one or two cashiers with lines backed up and the self checkouts with back up lines at the same time. I sure hope this matter can be corrected to make my shopping trip more pleasurable. Thank you for your time.
Hi i’d like to make a complaint about a manager named Nadia that works in the Acme at Fort Lee, NJ. I was buying coffee and i noticed that there was a bunch Eight O’ Clock coffees all stacked together with the price $4.49 under them. I picked 2 and went to the cash register. They both rang up as $7 and i told the cashier that the sign on the bottom said $4.49. She called the manager Nadia and she told her about the coffee. Nadia replied “that’s impossible” and i told her that there as a bunch of Columbian Fresh Roast Eight O’ Clock coffees stacked together so that’s what the price says. She returns a few minutes later with the tag and says with a really bad attitude “What does this say” ” This doesn’t say Eight O’ Clock coffee and it doesn’t say Columbian Coffee. I told her then why was the sign under a stack of Columbian Eight O’Clock coffees? I can understand if there was one or two, but there was at least 8 under the sign. She rudely said well i’m not going to give it to you for that price. Even the customers behind us said that she was very rude. I have worked for a customer service company for five years and I’ve ran into situations like i have today and i always made the customer happy regardless of what the sign said to keep in good faith with the customer. Even when i walked them to where the item was and i saw it myself i always gave them what they wanted. Nadia did none of that and she was the most rudest manager I’ve ever met. In fact i left all of my groceries and left. I will not be going back there ever again as i’d rather go to Shop Rite now. It’s very sad especially since this Acme is around the corner from my apartment.
You are my store of choice.Please stop using plastic bags. If you offer them people without thinking will use them. Shoppers can bring their own bags for veggies and transportation from store to car. You must know that other stores have already begun to change this archaic dependency. It’s past the time to step up and make a difference.
I was sexually harassed by a tall store manager at voorhees acme in new jersey. He was very scary. He was balding, fat and about 6 footish. I was scared so I left. He asked if I would give him a blowjob in his car for $500. If this is not taken care of I will be going to the police.
Water bottle cases for purchase are still sitting outside in the sun and heat at the Acme in Paoli Pa
I emailed Acme about 2 weeks ago
Don’t buy it! …it’s a health problem
make some business
I was at acme on 2nd and girard I’m a black man and was eating grapes ? out of a bag of grapes I was paying for my son was paying for my food in line I was trying to send money to my Philippines friends in the Philippines ?? threw money gram like I always do the lady that made a problem out of the situation is a lady that take care of me and see me all the time white woman told another white customer in front of me hold on I have to handle something called a manager on me and they made a issue out of a hand full of grapes ? that I paid for as I always do, if something isn’t done about this I will call channel 10 news fox 29 6 3 the NAACP any body I can to let them know that you acme people have racist workers working in your stores I do not like the way I was treated tonight I always spend money in that store and white customers be eating from their grape ? bags all the time I will bring a law suit against the store my mother and father is pastors and bishops of a church and know big people all I want is the situation delt with asap I will tell others about how I was treated tonight if something isn’t done about that worker and the manager name is Danny and he treated me with a bad attitude I didn’t like that also I don’t know what type of buissness you people are running but I’m very upset about what happen to me tonight and won’t stand for it I need someone to messege me as soon as possible thank you
It’s the acme on 2nd and girard you all have racist workers in that store and I’m very upset on how o was treated by one of you all white worker and demand something be done ?
It’s in Philadelphia PA racist workers 2nd and girard acme I’m pissed ?
I was at the acme on RedLionRoad in Philadelphia tonight. I ran in after work to grab a couple of things to bring to my mother, as I went to checkout there was only one cashier working who seemed to be new. She had to have the woman from customer service come over three different times to help her with just one customer transaction. There were over 15 people in line so I decided to move down to self checkout where there were about twenty five people in line but it was moving faster. As I was scanning and bagging my things I noticed that each time an error came up the young man would just scan his card and put his code in, I personally watched numerous people just throwing stuff into bags without scanning as I paid for my $88 worth of groceries. This was hands down my worry’s experience in a grocery store in over 50 years!
Every time I shop at the Acme in saddle brook New Jersey I see Acme employees doing questionable things. Every since I saw the store manager Eugene Pate making out with a deli clerk, Tanya, outside on the side of the store, it rubbed me the wrong way. He is married with kids and the company allows this and hasn’t taken action. I am not the first person to report this but nothing has changed.. And how you have the “store manager,” Eugene Pate conducts himself with other associates. He is everything you don’t want as a store manager, taking advantage of his position in the store. You need to send in personal between 8:30 am to 11:00am when both these individuals are working and you will see it first hand. Disgusting and ruining the reputation of a great company. So sad to this in a professional
environment.
Rosalie in Customer Service in your Paoli, PA store is a total asset to you company. She is friendly, courteous, knowledgeable and goes out of her way to help all customers. I have been shopping at this store for years and she is one of the reasons that I do. There should be more employees/people like her.
Where to begin because my experience with 2 Acme stores has been persistently way BELOW acceptable and I say this as a understanding, tolerant senior. I have used the 5927 Ridge location as it’s within walking distance. Some items I truly want are almost NEVER in stock even though I’m told deliveries come in several times weekly. Then I’m told to call before I come in as if this is routine for a major market!! What??? This store at least in the evening hours has mostly college age kids as staff. I’ve yet to see anyone over 30. In both this store and the one on South St, certain items were past expiration and there was no one —ZERO—at customer service. Finally a person who looked no older than 16 was pulled from bagger to go to customer service to talk to me and she was literally clueless. The Ridge location looks, feels and yes smells dingy. Could I add anything more one could reasonably ask?? The answer is YES. On December 12, I was confronted by an outside vendor security person who blocked my entrance, banned me for “life” and gave me no reason or proof for such outrageous action and public humiliation. There was no one in authority for me to complain at that time but I called the manager and he did reply, promising an “investigation”. Was I reassured? NO. The reason is not personal because I never met him. It has to do with how this company presents and acts with its community customers-its lifeblood. A company that is SO OBVIOUSLY apathetic to appearance and reliability of product access and careless as to quality and impact of who to bring on as outside vendors doesn’t have my confidence they will maturely address my traumatic interaction of a few days ago. But I’m NOT letting it slide and meekly go elsewhere. I will be following up as OFTEN UNTIL I’M SATISFIED with the local store director with copy to company CEO and my attorney. In conclusion, to whomever is reading, Acme is expensive in comparison to many local competitors except WF. But the company is run at corporate and local levels shows an glaring lack of interest/awareness, much less investment, in the fundamentals of CUSTOMER EXPERIENCE. I can’t imagine REAL improvement. Unless you are apathetic as well to a sample of my personal experiences just do the rational
Sorry I cut off my prior comment by mistake.
It should end: TAKE THE ONLY MATURE COURSE OF ACTION: Communicate to and EDUCATE your fellow customers as I did here. AND take yourself and YOUR hard earn dollars to a BETTER place. You BOTH deserve it!!!
Acme at university plaza Newark Delaware. Numerous products out of date!! I personally took a cartful of yogurt and cheese 3 months or more out of date to the manager. I was told there was a new employee and he would take care of it. Next week bought ham and cheese that was pre cut at the deli. Ham was darker than beef bologna and cheese was stiff on the edges. Both out of date! Sunday purchased bag of rolls and brooklyn bread pizza crust. Opened pkg and had mold on rolls and the pizza crust !!! They are going to kill someone!! Please anyone stupid enough to shop there please, please check the dates!! I have been to the manager numerous, numerous times. There is now no section in that store i will purchase from. Shop Rite will now get my business!! I am tired of wasting time and gas running back to return products continually!!
I just left your acme store in Bala Cynwyd on city line av at 830pm 11/20/2017
The employee was good but ur register was broke items were being scanned but on the computer itvwad a glintch and things were just moving at a face pace. When we were finished i paid $182 n some change but i never recieved an reciept and they told me they cant print me one out till tomorrow. Im pretty sure some items where scanned more than once and im pretty sure its going to be a dispute about this and in positive i wont be going here again because things where handled wrong
I was shopping today at acme richboro pa 18954 and encountered a grocery manager short fellow named Ed terribly yelling and screaming at a young lady. While i was in the aisle this food rep approached ed and asked how he was doing. He ignored her and walked away. She apparently inquired if she could put up a display of some sort so I assume she wasn’t an acme employee but an outside rep. Several shoppers were appalled at his attitude and treatment. He called her a stupid girl and dressed her down. She just stared at him in disbelief. It appeared they were discussing an ad in your circular. I tried to find the store manager but he was either unavailable, in a meeting, or not in yet. I just left my cart there and went instead to another market. I am contemplating putting this on social media. Look forward to your reply and his apology
Al brody
Richboro pa
Your store at 146 Fox Run Drive in Bear,De never has enough cashiers. Usually only 2 maybe 3 lines are opened. We were no. 15 in line yesterday and only 2 lines opened. Several in line were complaining, but it did no good. This is not the first time this has happened. Hire more workers please! Also you have some of the rudest people who work in the deli. I’m looking for another grocery store.
This is not a complaint at all!!
Our family only purchases meat from Acme- Lancaster Brand Beef or Perdue Chicken. I wanted to know what state the Lancaster Brand company is located and where are the cattle raised? Are they free range? Grass fed? Again, we do not purchase our beef or chicken from other supermarkets.
Thank you!
On behalf of the red bank Ymca in my capacity as a volunteer
I would like to meet with your local Management of the red bank New Jersey territory
And share some on going Community Activities that reaches a large portions of your
Customer base.
Thank you for taking the time to respond
Regards Daniel levine. Phone #. Home 732-747- XXXXX. cell 732 539 -XXXXX