Robert Morgan and Anthony A. Martino founded AAMCO in 1963 in Philadelphia, Pennsylvania. The name comes from the initials of Martino’s name plus Co for company. Martino liked this as, not only did it use his initials, but it also placed his business higher in the yellow page rankings of its day, since those were done alphabetically. The original name of the company was AAMCO Auto and Truck Repair. Quickly realizing the complexity and failure rate of automatic transmissions of the times, Martino quickly decided to drop the “Auto and Truck Repair”, and focus solely on transmissions, where the company would stay focused until 2007. 
After 2007, the company again realized that, with the modern transmissions of today being more reliable, they should include more car care options. The name of the company is now AAMCO Transmissions and Total Car Care.
AAMCO is a transmission-repair company that operates as a franchise, with the first franchise opening in New Jersey in 1963.
Morgan and Martino also founded MAACO, an auto body shop franchise. Martino eventually ended his affiliation with AAMCO to manage MAACO.
Morgan was the first CEO of the company and was succeeded by his son, Keith Morgan.
In 2006, American Capital, Ltd. bought AAMCO Transmissions. 
In January 2017, American Driveline Systems, the franchiser of the AAMCO and Cottman Transmission & Total Auto Care brands, was acquired by Transom Capital Group.
AAMCO ranked near the top in the Entrepreneur site of the top 500 Franchises in America in 2023.
In September 2022, a former black executive of AAMCO filed a discrimination lawsuit.
The company now has more than 500 franchises across the United States, Canada, and Puerto Rico, 5,000 employees, and $450 million in revenue in 2022. 
Robert Morgan and Anthony A. Martino founded AAMCO in 1963 in Philadelphia, Pennsylvania. The name comes from the initials of Martino’s name plus Co for company. Martino liked this as, not only did it use his initials, but it also placed his business higher in the yellow page rankings of its day, since those were done alphabetically. The original name of the company was AAMCO Auto and Truck Repair. Quickly realizing the complexity and failure rate of automatic transmissions of the times, Martino quickly decided to drop the “Auto and Truck Repair”, and focus solely on transmissions, where the company would stay focused until 2007.
After 2007, the company again realized that, with the modern transmissions of today being more reliable, they should include more car care options. The name of the company is now AAMCO Transmissions and Total Car Care.
History
AAMCO is a transmission-repair company that operates as a franchise, with the first franchise opening in New Jersey in 1963.
Morgan and Martino also founded MAACO, an auto body shop franchise. Martino eventually ended his affiliation with AAMCO to manage MAACO.
Morgan was the first CEO of the company and was succeeded by his son, Keith Morgan.
In 2006, American Capital, Ltd. bought AAMCO Transmissions.
In January 2017, American Driveline Systems, the franchiser of the AAMCO and Cottman Transmission & Total Auto Care brands, was acquired by Transom Capital Group.
AAMCO ranked near the top in the Entrepreneur site of the top 500 Franchises in America in 2023.
In September 2022, a former black executive of AAMCO filed a discrimination lawsuit.
The company now has more than 500 franchises across the United States, Canada, and Puerto Rico, 5,000 employees, and $450 million in revenue in 2022.
FYI…
In a nutshell, The AAMCO Franchise in Columbus, GA. 1400 52nd St., in my opinion, negatively represents The AAMCO Name.
Judge for yourself:
They gave me a 6 month/6,000 mile warranty on my transmission.
Unfortunately, they refused to honor the warranty when the transmission went out unless I paid an additional $300.00.
My daughter’s call has been there for 3 weeks waiting on her transmission to be fixed. No one will let us know when it will be done, we were told 7 to 10 days. They won’t return calls, the corp office won’t follow up on complaints and I’ve had to rent a car for 3 weeks. We have heard all excuses from can’t get a part to the tech was out of the shop to now the tech (only one with the skills to work on this type of transmission) is no longer employed there. They are refusing to give me the manager’s name and phone number Address: 2490 S Meridian Ave, Wichita, KS 67217
Having the exact same problem. They gave mine back and 2 weeks later it was back. Now they have had it 2 weeks. I’m 4 weeks in a rental out of pocket. Just doesnt seem right.
Just had a rebuilt transmission put in recently and they istalled it wrong without the pump shift shaft and wondered why it would’nt shift into gear … The transmission itself had no shaft to begin with and should have visibly seen already installed before they put the tourque convertor on….Now they want to charge me labor costs to fix the problem. They did atempt to install the old shaft which should have a been new one through the pump side when there’s a 50% chance if it works or not and now it has to be brought back to my rebuilder to be rebuilt again, it has no gears at all. Did shift at first but had a flareing problem which got worse. I asked the Manager Scott to warranty my vehical for wrongfull fix and it was not done! I would just like a Refund for the un -professional labor done for installing the tranny which came to be about $ 1,409.00… I hope all the other repairs hold up such as rear main seal, water pump, brake adjustment and 100 dollars in taxes. Total of $1760.46…Don’t think I would chose an Aamaco again when the mechanic made an obviously critical mistake before installing.
My name is Carrie and I went to Aamco on wall Ave. in Ogden Utah. I took my motorhome in for transmission repair and they told me done in three days. The quote was $7500 and I and my ex husband got financed through snap and American first finance. I called when they said it would be done and they said there was another issue preventing the fix from being completed. It would cost another $1800 and another 3 weeks. At this point it has been a week and a half business days. I flew home and asked for them to do a conversion since they couldn’t locate the parking brake needed. They said okay. I waited two more weeks and on the day they said it was all finished, a new transmission and parking brake installed I paid $1685 and went to pick it up. The business was closed for the weekend and they had it in the lot. I went to start it and my month old battery was dead. So I paid for a tow truck to come give me a jump as it was too dead for a free jump. Once I released the parking brake and went to back out I see the parking brake light is still on! So it didn’t get fixed at all. I put it in gear and drove the 5 blocks home to my kids apartment. I reached down because I felt some heat at my legs and the whole floor was burning up. I opened the door and was blasted with heat coming from the engine. I checked the temp gauge and it is now not working. The parking brake light is still on and the idle drops so low and revs high and starts to chug. I shut it off for fear of overheating. I look at the paperwork they gave me and it says NOTHING about the transmission being replaced or the cost of $7500 I financed for it. It only mentions the parking brake and clearly it wasn’t fixed. The manager told me he took it for a test drive and it drives beautifully and the engine was great and had no other issues. What the hell is going on???? What did I just pay $9,000 for? Nothing is fixed and I see no receipt for the entire payment. I’m livid. I’m filing a complaint with the BBB and the consumer protection agency. I’m also calling an attorney in the morning and the finance companies to stop all payments and file a suit. This is the worst experience and theft I’ve ever had. You need to contact me back and resolve this issue.
R u? Your the one that got sued and had to pay another shop to fix my car. The person that didn’t know how to fix my car must have been on meth. Check yourself!
Look at all these complaints. You have a F with the BBB
AAMCO CORPORATE
Hello my name is Amber Broide, I have a problem I really hope you can help me with. If you will just hear me out, I know this will be long but it is a very complex case. I drive an Audi and bought an extended warranty because I know how expensive Audi’s are to fix. My warranty has put in over 15.000 dollars to fix my car in several aspect I planned to make as much use of this warranty as I could and I did. When I bought it the car only had 50.000 miles on it. I am sure I have been ripped off my in my life by several shops and been sold things I didn’t need, but this time I have the proof that I have been ripped off. I undoubtedly have to trust these people with my car because I know nothing of cars and I am sure they knew this. I went to Audi and they said I had an oil consumption issue that was known for the make and model of my car and in fact it had been recalled. unfortunately, I was past the allotted time /years to get it repaired for free. So, I was on my own what was happening was my car was consuming oil and my oil light would keep coming on.
Audi said it was the piston rings that causes the problem and the remedy is just to replace the entire engine due to there being so many moving parts and variables that could make things go wrong by taking the whole engine apart. They wanted 12000 dollars for the new engine and I knew my warranty company would not pay out that much. So, I started to shop around preferably a company closer to my location because Audi is in SLC. Three places I called said they do not work on Audi engines and then I got to AAMCo I went to their website and it said they did all work (total care care) and that they represent quality, value and integrity. I called them up and the first question I asked was “do you work on Audis”, and are you familiar with the oil consumption issue” they said “oh yea we are aware and we work on them all the time” So I brought my car in for the oil consumption issue and for a new engine which was much cheaper than Audi because Audi charges 200 an hour. They confirmed after doing the oil consumption test, that was in fact the issue.
I would need to talk to you about this in person because there is so much to this story, but here is the just of things: they had my car for three months, I got an estimate that I would later find out it was way larger than we agreed. I took my car there in April the first week of and I didn’t get my first invoice until May 29th 2020 at this time I contested the price because it was not what we agreed on. They made a small adjustment but it was still not what we agreed on. Before this happened, I drove by to see what was going on with my car because I had spent several hundreds of dollars on car rentals already at this point. I missed five days of work. I show up and my car is parked in the back-parking lot with pieces of my car in the passenger leather seat of my car and it had looked like someone had went through my car. I asked them to please lock my car if they are going to leave my car out there. Then I call the warranty company to ask what the holdup is because I have dealt with them before and it only takes them 72 hours to come out to approve fix. They informed me and sent me the time line and said they came out the 14th of April and only the spark plugs had been removed even though AAMCO knew the engine had to be torn down because for the company to approve the work the warranty company had to see something tangible as to damage to the piston rings, They did not do that they spent all that time just taking out the spark plugs. so, the warranty company told them to do it right and they would be back. AAMCo purposely called the warranty company and told the warranty company not to come back out until like the 29th. They came out at that point and approved repairs and the bigger and hassle wait was on. I would call and call about my car because it was taking so long then they started flagging my number which I have phone records to prove because I had to push *67 for them to answer my calls.
I even told the manger they were doing it he said he wouldn’t let them to that but it continued. They released my car to me three times in that three months within a few daisy’s the check engine light was coming on and the first time I was driving down the freeway about 45 minutes from home and the under carriage or something they didn’t properly bolt on was dragging. I had to pull over and tape it up and get a room until a friend could two it back home. This was only two hours after I picked it up. It started to pull my bumper away which did damage to my bumbler on the sides. The shop was at this point closed for the weekend because this was a Friday and they were closed all weekend. Shop was closed all weekend this was a Friday. They never gave me documentation anytime I took my car back in, which was three times because I didn’t understand how can I have a check engine light on when I just got a new engine. So I documented it through fakebook it was the only way I could date stamp it showing the millage etc.,, I also took video of me Infront of the shop returning my car over and over.
The very last time I took my car in after spending hundreds and going without a car for three months. They released it to me with a check engine light oink that was never there ever and a guy that said he was the one that looked at my car handed me a paper and said oh it’s the o2 sensors that’s what keeps triggering the check engine light. He also informed me that it was an emissions problem not theirs. I said “wait a minute!” it never had that problem before I left it in your care. So, I get the first appointment with Audi and paid for a 2-hour diagnostic which cost me 400 dollars and they did a full video and wrote a through description of the damage. Considering they did just see my car right before I took it to AAMCO. I have documentation proving Audi seen it late March and even beginning of April. I took it directly to AAMCO right after I seen them. I would have stuck with Audi if I could have afforded 12000 dollars. I have a long history with them an keep my car very maintained and have records to prove it. The damage was intense. Even on AAMCOs invoice they gave me 2 months after they got my car it said OEM parts kit. That means Original equipment from manufacture aka AUDI PARTS. I was missing hardware (nuts and bolts) my check engine light was on because my car was running lean due to leaking valve which was part of the engine and crank shaft was not put in right or it was after market Audi wrote it all down for me an confirmed the damage. Audi also verified I had aftermarket products in my car. As if they pulled an old engine out of a backyard or something who knows. My crank case carrier which has to be moved to work on the engine and to compress piston rods was completely destroyed. It is so destroyed that it is squished into my engine and my radiator hose is resting on it. I have called corporate several times with no response. I filled a complaint with the consumer protection company so they can never do this to anyone else and the BBB.
It states on their website that any AAMCO has to honor their own warranty. I paid 6200 dollars for nothing! I don’t have a fixed car, new engine or even an engine that works and no one will honor the warranty from AAMCO for 12.000 miles or 12.000 months. I mean no location! One guy said he didn’t even know what to honor because the job wasnt even done. This fact of any AAMCO will honor their warranty is all over their site advertised with pride, but it is a lie and false advertisement. I have even went to two different states just trying to get one of their stores to do what they flash on their site none of them will honor it and they haven’t even looked at the damage but one of them did check it out and he said this kind of work wouldn’t come out of his shop and that he was so sorry and he wrote me a statement. I have enough proof to burry this company, plus I have 20 names of people that gave this company really bad reviews that left that shop in the same situation if not worse than me in a span of several years I only have 20 names but there are tons. as me and just so happens I went to school with one of them and I don’t mind tracking them down there are pages and pages of bad reviews of this shop and their unethical practices. I would never let that shop touch my car again I gave them three chances to make it right and it came out worse every time then when I returned. They won’t let any other store to know what a crap and backyard job they did, and that is why even as promised on their site I have no warranty because no one will honor their own promise, like is advertised on their site. I have only gone 1700 miles since I picked up my car for the last time in July 1st Like I said I knew it was in bad shape and something wasn’t right. Audi said the dude at AAMCO is full of it, because nothing is wrong with my 02 sensors, he said those don’t go out in these cars until at least 100.000 miles which my car wasn’t close to. At this point my car shouldn’t even be driven because of the crank case carrier and the radiator just sitting on it one pump I lose my radiator hose which is more damage because of their unethical workmanship. The oil light is back on as if I need a oil change, well its too soon for that so they didn’t even fix the original issue such as the oil consumption issue on top of doing more damage, So I went to four others they refer me back to Ogden so pretty much I have no warranty. My car is in worst shape then it was before and no one will help me these people can just get away with ripping off consumers hardworking people who have to trust them its sad and bad business. I don’t think they even have anyone there certified to work on AUDIs. They are just liars and they don’t know me I will not stop until they fix this and their ways of working people and their pocket. Just because we as the public don’t know about cars, they took advantage of me because I am a single mother and if not for me dropping 400.00 dollars to Audi to tell me what they had done they would have created another victim. It stops with me! Or I am going to have to go public and cause a big scene that I am sure AAMCO doesn’t want. Someone needs to stick up for these people like grandparents, daughters, single women and even men that lack the know hoe to check the work without paying someone to double check. We shouldn’t have to. I paid 6200 dollars for nothing absolutely nothing but more damage to done and they had my car for three months and I had thousands and thousands of new AUDI parts my warranty paid to be put in and I will be getting a bomber to bumper to make sure they didn’t strip my car for parts, they have proven they can not be trusted.
Audi states in the description this job would have only taken them three days even with the delay of shipping due to covid. I have another AAMCO saying it wouldn’t have taken them more than a week max and that’s giving the other store the benefit of the doubt but that his shop hasn’t taken that long ever even with delay in shipping which has only been a few days if that. And that is with the delay and that the delay in shipping of parts has only delayed it by a few days. One of the times I blocked my number they said it was taking so long because they were waiting for someone from AUDi to update system, then on AUDIS invoice they state the update had never been done so again they lied to me, To top it off AAMCO give my third party a invoice with a different amount on it then they did me. It’s all shady and I won’t stop until they are accountable, it is insane what they did to me. took them to small claims because my warranty made me sign a release that because AAMCO was providing the workmanship and engine and the warranty that the warranty company had already paid and they are out of it, and the judge didn’t understand the lingo on the paper from the warranty paper said I can’t hold my warranty people or their product or the people they chose to have do it accountable well AAMCO is not included in that because I chose AAMCO because they were expected to do their job as stated and honor their warranty due to their poor workmanship which states in their warranty. Plus, I have contacted two former customers who have been left screwed by this shop like me and are willing to testify and this time it will all be out there. so, this time the judge will be clear and now I am going for all my losses no more missises nice guy my car has been broke for months because of this shop. I Want MY CAR FIXED and my losses including the time without my car and all the car rentals and job loss days. I took them to small claims and because I only brought all my proof for the judge because that’s who I had to prove my case to he didn’t like that I was supposed to bring copies of everything even for the company that screwed me. I thought I only had to prove to judge not this liar that had no proof just lies. I have everything proving what they did including video from Audi and because he was a mechanic “the guy who represents the shop” he acted as if he knows more than me and the judge when he took three months to work on a car he didn’t even fix and that he made worse and didn’t nor did he fix the original problem. my 7-year-old knows more than him but like they do these shady shops they take advantage and manipulate people with words we don’t understand to sound smart. He lied the entire time but now I have an AUDi certified tech that will knock him back to size and school him on cars instead of this jerk trying to explain mumbo jumbo to a person you just ripped off a judge who knows nothing about the car process. and the job and I were not which in my opinion was the problem they are just taking advantage of those who leave and trust strangers with their cars to have integrity. The shop had no evidence all he was doing was running his mouth and bringing up stuff that was irrelevant, so we engaged in banter because I swear everything he said was a lie or had nothing to do with what he did to my car because I called him in his lies because I had proof and facts of everything and all he had is his mouth running.
The case was dismissed due to me not bringing evidence to go around and because of the banter between this so called mechanic that didn’t even fix my car and made it worse, I paid the judge my fees for him to listen to my case and the next judge will hear from witness, a lawyer and a tech he will see this is happening everywhere to anyone’s grandparents, wife’s, daughters and whoever else who doesn’t know anything about cars they had my car for three months they could have stripped it for all I know and I won’t know until I pay thousands for a bumper to bumper evaluation which cost thousands I am already out of thousands and left with a broken car.
I just want back the oil consumption issue and my money I paid, time without car, missed work, rental fees. Plus, every time I would call them or go there because they flagged my number, they would make me feel like a bar fly they were rude disrespectful and trust me I didn’t want to see them anymore than they wanted to see me. I just wanted my car. It had been too long and they made me feel like I was bugging them, like are you serious! I just paid you 6.200 dollars for an engine and it’s too much to keep me updated when I am paying hundreds in rentals. I have never heard of a shop keeping someone’s car for three months. I hated going there, there were times I just rather eat the extreme cost and loss because dealing with them was so uncomfortable but my warranty would not pay for another engine, they already did pay for one. The one AAMCO “said they put in, so I would latterly leave with a broken car like I did. They made me feel that like this every time the proof is them blocking my number which I have proof if. But that’s probably how they get rid of anyone they screwed over, by treating them poorly and blocking their calls when they call to inquire about their cars. Sorry not this chick I am going to fight until I get my results and until this business is fined or shut down. What they are doing is wrong. So, I have appealed the small claims court, with all my added evidence; I mean I already had a lot but with all of my evidence we going to big boy court. I am ready for it because. I wasted too much time dealing with this company named out too much money.
Are you on meth?
No but your mom is and so are your workers. That is why you got sued and had to pay for another AAMCO to fix her car, we happened to be that shop located I’m Washington. We had to fix your error which we spotted right away. You refused to honor your warranty so we made sure that corporate billed you for us to do the job right. You guys have a F with the BBB and now your attacking a customer you screwed and then you screwed us because we had to fix your sh*t job. Dude check yourself before we report you again. Learn your craft buddy! Don’t take advantage of women or the elderly, you are a scam, no integrity. DON’t ever go to this place are shop had to fix their very big mistake that they tried to blame on customer. Oh you know what shop we are because you got the bill for us honoring a warranty that you didn’t, I would love to have a talk with you because we had to wait two months to get paid from corporate because you all so broke! Ripping people off!
Reply
Good Afternoon:
My name is Richard Antoine and I need some support on one of my cars. My Wife BMW X3 was having some problems with her Transmission and we decided to use your Company Base on the information I notice on TV Advertisements. We called AAA and had the car drop off over to one of your locations in Moreno Valley CA. AAMCO Transmissions begin to work on the Transmission and it was done in a week. I was informed by the sale person (Kevin) that we could not test drive the car until the car was paid in full and that the store was about to close and he (Kevin) didn’t have time to wait for my wife to test drive the car. So if something was not right with the car that we would have to bring the car back to the store tomorrow. As soon as my wife left the store, the Transmissions were having a hard time shifting and she had to drive the car home. My wife took the car back that Monday and she were told to leave the car and the owner will work on trying to fix the problem. The Owner work on fixing the problem but the problem is still happening. The Owner informed my wife to drive the car for 30 days and if it continues to bring the car back and only speak to him on the matter. When she called the owner the salesperson keep saying he is not there and she has to call back. I would like for someone to call the Owner Neil and speak with him on this matter and please make sure that someone gets in contact with my wife so she can get her car repaired asap. Thanks.
No but your mom is and so are your workers. That is why you got sued and had to pay for another AAMCO to fix her car, we happened to be that shop located I’m Washington. We had to fix your error which we spotted right away. You refused to honor your warranty so we made sure that corporate billed you for us to do the job right. You guys have a F with the BBB and now your attacking a customer you screwed and then you screwed us because we had to fix your sh*t job. Dude check yourself before we report you again. Learn your craft buddy! Don’t take advantage of women or the elderly, you are a scam, no integrity. DON’t ever go to this place are shop had to fix their very big mistake that they tried to blame on customer. Oh you know what shop we are because you got the bill for us honoring a warranty that you didn’t, I would love to have a talk with you because we had to wait two months to get paid from corporate because you all so broke! Ripping people off!
Not a hapy customer. Mechanic told me it may be the torque converter that was causing my problems with my 92 Ford Van. So without further information, I went to the local Aamco in Tampa and they took the van in and quoted me 750 for a new torque converter. Got a call they went through my transmission and replaced some parts and called me that it will be another 1000 a total of 1736.00 After much back and forth conversation, I was informed it was an engine problem. My regular mechanic delve into the problem and fixed it and the transmission had nothing to do with my problem. So as far as I am concerned AAMCO just ripped me for a lot of repair that was not needed and without knowing, they may not have done what they said they did for the 1736.00. A bit disturbed with the customer satisfaction here. I’ve been ripped before by a national brand company and should have known better.
I brought my 2009 Honda Fit into Aamco on November 18, 2019. The transmission had been acting up and I was referred to go to Aamco to have them look at it. When I brought it in, I was told that the rest of my car was in tip-top shape and that the transmission needed to be rebuilt and they estimated $2300. They estimated that it would be done in two days. It was there for a total of 10 days.
I was never called to be informed that my car needed to be there longer. I brought it in at 9 AM on Monday the 18th. I called them on Friday before 5 PM and was told it would be done either Saturday or Monday. I did not receive a call on Saturday, so I called before 5 PM on Monday and was told it would be done Tuesday by 5pm. I called mid day on Tuesday to check progress, and he said it would be done on Wednesday by noon. I did not receive a call on Wednesday so I called 20 minutes after noon on Wednesday and he said it would be another hour. The job cost $500 more than estimated.
When I picked it up that afternoon, The check engine light was on. They kept it for another two hours to diagnose that problem. They said it was the oxygen sensor. I had just passed an emissions test the week before. When I picked it up after the two hours, the front right headlight was out, and when I brought it to their attention they said they never turned the lights on and it wasn’t their fault. It seemed very sketchy, and I was nervous to drive it, so I left it in my garage for three days. When I attempted to turn it on that Sunday it was completely dead and when I turned the key the dash flickered and clicked. I had to jumpstart it. After I jumpstarted it it drove fine and I drove it for 30 minutes and turned it off. When I tried to start it again it was the same thing. I had to jumpstart it again, each time. In between I drove for 50 minutes to recharge the battery (which had worked perfectly up to this point). I called again that Monday and demanded to bring it in and for them to make sure they didn’t pinch any wires or mess up my electrical system somehow. They told me I had a dead battery and they would replace it but I had to pay for it. Meanwhile I had discovered that not only was my right headlight out but my left break light was out too. None of these things were wrong when I brought the car in. I decided to have them fix the battery because I needed it to be done. At this point I believe they were screening my calls, as I called once with no answer, and again and left a message, and then immediately called from a different number and he picked up after the second ring. I am so dissatisfied with the customer service and the lack of communication of Aamco. My car was in great condition (save for the transmission – as stated by the Aamco representative) and returned to me with the check engine light on, two lights out and a dead battery.
What type of compensation is there for this?
I took my Dodge Ram 3500 to your shop in Gainesville FL because they told me it would take approx 4 days to rebuild my transmission. It has been 1 month and 4 days still no truck. I was told told the truck was ready for pick up today 11/27/19 so I had my wife and son go to pick it up as I’m at work and when they got there it wasn’t ready the transfer case they put in my truck is no good. Now I have to wait for a call regarding the cost of a new one. The beginning price I was told was going to be around $1900 it is now at $4400 and rising. Now I’m being told the alternator is not charging and they want to fix it when it has nothing to do with the transmission. I call this “MILK MONEY”. Not to mention this put my wife and son out of doing what they had planned for the day. I also had to rent a truck back on 11/1/19 to get back and forth to work and to pull my equipment trailer. I could have waited 4 to 5 days but over a month! MO MONEY MO MONEY the transmission work is going to be worth more than the truck. Someone in Corporate needs to take time off from the high life and make sure their business is run proper and management gets in line. This by far is the worst service I have ever had to deal with. HELP I NEED MY TRUCK!
Same stuff as above. Got run around from Curtiss in Orlando and Melanie at corporate. I am out $3,500. Got 30,000 miles out of my transmission. I went back with problems while still under warranty. They blew me off. I am now 5 months out of warranty and AAMCO wants to rebuild again and charge me.
Shame on AAMCO
Hi, I wish you would change your ADs, specially the ones with people imitating the noises they hear. Frankly, I find them annoying. I mute or change channels to avoid your ads.
Thanks for your consideration!
Good evening.
I need to file a complaint about one of your locations in South NJ.
This is the address, 4790 Black Horse Pike Turnersville, NJ 08012. They have had our car now for 38 days. Main problem with our Mazda CX7 was that it would not go into reverse and it would not shift into 3rd and 4th gears. Claimed they rebuild the transmission from the $1900 they got from our warranty company. I wondering if they truly tested the TCM. I read many fixes and issues where the TCM was the problem and not the transmission. So the rebuilt transmission is installed now. They called us 3 different times claiming that they are done and the car is fixed but all of a sudden something else is wrong, so they claim, which they have charged us for. They charged us for a new or wait rebuilt TCM with out testing the existing one. I truly got a feeling that nothing was wrong with the existing TCM and they over charged us about $1100 for a refurbished TCM and to reprogram it. I have done my homework and got in contact with other mechanics and have to come to the conclusion that something is definitely wrong with the service here. Now they can’t seem to program the TCM or they don’t know how to get the car working. We are back to ground zero for the reason why we where told to bring the car to AAmaco from our warranty company. The told us the car still doesn’t go in reverse. They told us the car will be ready on, 9/18/2020. We told them we had to prepare for my fathers-in-laws funeral on 9/19/2020 and we will pick up the car today, 9/20/2020. Guess what the care is still not done. I see many, many, many complaints on-line about your shop at this location and it’s manager so I’m not even going to deal with him, I want to deal with whoever his manager is on the regional and corporate level because nothing is going to get done if I talk to the location manager. Something needs to be done. We are not paying any more to this shop. It appears that they are experimenting and they don’t know what they are doing. I have heard several time for staff in there, “well I don’t know and this is new to me.” Please get in contact with me ASAP. My wife needs her car to get back to work. We just buried her father on 9/19/2020 and now we got to deal with this. This shop is just adding unnecessary stress to my wife’s life and to mine.
We truly need a price reduction due to this long delay and I got the feeling we are being given the run around at this location. ALL issues should have been found during the warranty claim process and stage. Some one needs to check them from your headquarters. Who is reviewing the quality control and the complaints on social media? This is not good. Do you listen to your customers?
This is also be forward to the BBS. I see many complaints in there too.
Can some please get in contact with me ASAP so we can deal with this and come to some closure with getting our vehicle back with no additional charge and refund of at least the cost of the TCM and the programing of the TCM!
Thank you!
William Martin
martinwillb@ comcast.net
609-790-XXXX
I purchased a transmission for my Hummer 2 truck in December, 2018. I am on my fourth transmission as of 09/2019. I called AMMCO HQS with no results or rental car request. The owner was unfriendly and showed no care of my customer loyalty to AMMCO. I purchased a $4300 transmission and my new total cost is around $7000. I reported them to Prince Country consumer branch and they asked me to work with AMMCO HQS branch. This has been 10 months of hell. Please in Jesus name NO ONE should feel this pain with a family truck.
AMMCO location: Manassas VA
This complaint needs to go to Mr. Brett Ponton and Mr. John Erickson, with regard to your Aamco Delran, New Jersey site.
This is a follow up to my complaint regarding the Aamco-Delran, New Jersey.
It was impressive that I was able to get my QX4 back within 48 hours of sending my first complaint to the Aamco Corporate office. I’m happy to report that the Remote Auto Start is now working properly. I am also pleased that the front and back seats were wiped clean; however, the trunk space was not detailed, although Cameron stated that he took the QX4 all the way to Pennsauken to get it detailed. In my opinion, he should get his money back from that place and should never use them again considering my personal items were thrown haphazardly in the back along with bits of sand and dirt left on the plastic covers I lay over the padding in an effort to keep the my car clean.
Before leaving with my QX4, I asked Cameron about the mileage on my car to which he stated that the QX4 was only driven about 54 miles which was during the transmission test. I must admit that 54 miles sounds like a lot for a transmission test, but I’m no expert on how many miles it would take to successfully complete a transmission test during the, approximately, five/six weeks Aamco-Delran had my QX4; so, I figured he knew what he was talking about. Eager to get as far away from Aamco-Delran as I possibly could and to put this all behind me, I left, deciding I would check the mileage on the car odometer against the original repair paperwork once I got home. This would be the repair paperwork I received when I originally picked up the QX4 after they had completed the transmission work. No paperwork was given to me when I picked up the QX4 after the Remote Auto Start work was completed.
Upon returning home, I checked the QX4’s glove compartment for the original repair paperwork but found nothing. After I have work done on my vehicles, it’s always been my routine to leave the repair paperwork in the glove compartment for about a month or so just in case something goes wrong and I have to take the vehicle back.
The next day, I called Aamco-Delran and requested a copy of the repair paperwork from the new office manager. The following day, I went to pick up the repair paperwork. However, due to my busy schedule, it wasn’t until two days later that I actually checked the mileage on the QX4 against the mileage on the paperwork. The Aamco paperwork showed the mileage at 133,554. My odometer showed 134,292. This is a difference of 738 miles! Mind you, I hadn’t driven my car since I brought it home.
Now minus the 15 miles I put on the QX4 when picking it up after the transmission work was complete, bringing it back when the Remote Auto Start wasn’t working, then picking it up after it was replaced, there is still 723 miles unaccounted for. And as it turns out my QX4 was actually at Aamco-Delran for over two months off and on from March 22, 2019 to August 6, 2019.
At this point, I’m concerned that my QX4 may have parking tickets in any one of the neighboring states. I have no idea where Scott took my car nor what he may have been doing while he had it. I’m concerned that if I drive into PA or DE or NY (or NJ, for that matter) that the Parking Violation Units might boot or tow my QX4. Or worse, arrest me due to any unpaid tickets he may have accrued. You and I both know those units don’t care who got the tickets. And, God forbid if he did anything worse than just accrue tickets while using my QX4.
The fact that Scott no longer works at Aamco-Delran does not mean this issue is going away. I hold Aamco-Delran responsible for their employee’s actions in this situation. For over two months, I had no idea where my vehicle was or who else (besides Scott) had been driving/riding in it for those 723 miles. What I do know is that I was continuously lied to by Scott about the status of my QX4. I was being told that my QX4 was sitting on the lot at Aamco-Delran awaiting repair by various technology specialists/experts when, in fact, it was being driven around by that same employee with the owner’s claim of having no knowledge my vehicle was even on the lot. My rep, Steffon, at the Infiniti dealership in Brooklyn, NY was being lied to as well when Scott said the situation was under control when, in fact, it wasn’t even being taken care of.
The rental cost (per Hertz) for a midsize SUV is $2,785 for two months (unlimited mileage), with $1,069 for full insurance coverage for two months, for a grand total of $3,854. Since my QX4 was used by Scott as his personal vehicle (and God knows who else, for that matter) racking up 723 miles during his employment at Aamco-Delran, I expect compensation.
If you have any questions, please feel free to contact me at (917) 971-XXXX.
Do you ever get any call backs or acknowledgement from them?
My father used the Louisville , KY aamco for a loss of power and the transmission making noise. They up sold him a Catalytic converter and front exhaust pipe ($389.99 and $289.00 respectively) when the fix for the noise was simply add some fluid to the transfer case ($37.98) WTF!! It does need a transfer case bearing but I will be installing that for him.
He is on a limited income and lives on about $800.00 a month. Do your techs instantly assume the most expensive procedure first? You should really be ashamed of yourselves as a business. My sister was with him but she knows very little about mechanical issues also. I told her to tell them ” no DO NOT REPLACE/ FIX CATALYTIC CONVERTER AND EXHAUST” but she said they had it all torn apart. I absolutely believe that they have been “fleeced” into paying for a product and install that was not the reason for the issue. I can purchase the parts for less than half of your charge and ZERO labor.
So, because he was in a situation that needed addressed, he was taken advantage of. How many others have you “beat” on similar repairs? Adding the transfer case fluid would have gotten him back on the road for less than $100.00 and I would have done the rest for him. I was reading a lot of the complaints on here, are these even addressed/ handled? I hope to get some resolve on this, if not my voice will get louder (social media).
My mission in the military was/ is to stand up for people that cannot do it for themselves, my mission continues. GET THIS FIXED!
FYI, I have a huge problem with being ignored. Time is not your friend.
Thomas Colvin,
I have been having problems with a AAmco site too. Has anyone got back to you yet? I’m curious because if I have to take this up another level with our complaint I will.
Thanks,
Will
NO, they’ve still not contacted me or addressed this. It’s places like this that give good garages a bad rap.
This complaint needs to go to Mr. Brett Ponton and Mr. John Erickson, with regard to your Aamco Delran, New Jersey site.
On April of this year, I took my 2003 Infiniti QX4 to the Delran location for a transmission issue. My car was there for approximately one month while they waited for parts to do the repairs. Shortly after getting my car back, I noticed the remote auto start did not work. I called the site and spoke with Scott, who assured me that he would speak with the person who worked on my car to see if he had noticed anything. When I did not receive a call back from Scott after a few days, I called him and was informed that the service person was not in; however, he (Scott) would check with him upon his return.
After another few days of waiting for a response, I took my QX4 back to the Delran shop. Scott stated that his service person was out for a few days due to a family emergency, and that he (Scott) would call me when the guy was back, which, he said, would probably be the next week.
At that point, I suggested I leave the QX4 so that when the service person did return, my car would be there ready for him to work on it. I waited until Wednesday of the following week and called back. Scott stated that the technician could not find anything wrong, although the remote auto start was still not working properly. Scott also stated that he planned to have another tech look at the problem and would get back to me.
A week later, Scott called to say that my remote start was not a factory install. and asked when I had gotten it installed. I informed him that I purchased the QX4 with all features intact including the remote auto start. Scott then said he was going to have yet another specialist from somewhere else come in and work on the problem.
By this time, it was June 13th. I went on vacation and returned on June 18th. The next day, I believe I called the Coney Island Infiniti Dealership in Brooklyn, New York where I originally purchased the QX4, and explained the situation to their Service Manager, Steffon. Steffon immediately explained that there is a black box under the QX4 that holds a key to unlock the remote auto start and if Aamco were still having issues, he would be happy to walk them through the process. I immediately called Scott and relayed Steffon’s information.
Two days later, I called Scott to check on how things were going. He reported that they could not find the black box. Disappointed, I called Steffon and was told that he would call Scott. A follow-up call from Steffon revealed that he had called Scott and had given him all the details of what to do, but that Scott had stated he had it under control.
By the third week of July, I stopped by the site and spoke with Scott who informed me that they were still working with outside sources to get my remote auto start back in working condition. Scott kept stating that the system was outdated and they could not find the parts; however, he could have just contacted the dealership for a list of companies that could have assisted with the issue of finding parts.
By July 31th, Steffon called Scott with a list of companies in Delran and South Jersey that could possibly solve the issue.
On Friday, August 1st, I called Scott, but he was not available and I found myself speaking with the owner, Cameron. I explained the situation to him and informed him that I really wanted to get my QX4 back and that it was approximately two months since I last saw my car. Cameron stated that he did not know my car was even in the shop and knew nothing about the issue I was complaining about and went on to say that he would look into the matter.
On August 3, as I was riding down Route 130 heading home, I noticed a QX4 that was the same color as mine with the same protective grill on the front. Amused, I said to the other occupants in the car that I’d finally seen another QX4 like mine with the same grill on the front. As the car moved in front of the car ahead of me, I noticed that it also had a back protective grill with a rusty dent; just like my QX4. Then I noticed it had my license plate.
It was my QX4! Imagine that?!?
As safely as I could, I pull behind my QX4 and began taking pictures. I followed the driver as he made a jug-handle turn, and then a quick right through McDonald’s and cut across the parking lot to a side street. A quick right turn and he was in the parking lot behind Giant’s Fitness gym. Blocking my QX4 with my Kia, I watched with disgust as the driver threw a cigarette out the window. I do not smoke nor do I allow anyone to smoke or eat in my cars. I went to the driver’s side and began taking pictures of Scott, of all people.
Scott’s first words to me were, “I was wondering who was taking pictures of me.” I asked, “Why are you driving my car?” Scott claimed that he was taking the car to his house because it would be easier for him to drop it off on Monday at the company near his home that was going to repair the remote auto start. I repeated, “Why are you driving my car? And smoking and eating in my car?” He just looked at me. I stated that he was wearing workout clothes for gym. He responded that he was going to work out, then he was going home. He also stated that he had a car, so he did not want me to think he was using my car.
At this point, I believe my car has been used for Aamco’s staff’s personal use. I feel this way because Scott appeared very comfortable in my car, and when I told him I do not allow smoking or eating in my car, he joked that he had only eaten a pickle in the car.
After this experience, I have determined I will never do business with Aamco in Delran again. I have no positive comments about this location except a warning to other car owners that they may want to look elsewhere for transmission service. I will tell anyone who will listen about my experience with this location and why I do not recommend using their services. The fact that I don’t know where my QX4 has been; whether it was used in criminal activities, involved in an accident, driven hundreds of miles without my knowledge, etc., etc… nothing is too farfetched at this point. All I know is it was not parked in Aamco’s lot on August 3rd and 4th. And probably wasn’t in the lot for the entirety of the months I’ve been without my car, according to Cameron (the owner).
At this point, I want the remote auto start fixed or replaced within the next week, my car detailed to get the smell of smoke, body sweat, food/crumbs, etc. cleaned out, and all my possessions put back in the trunk where they belong (which I took pictures of before I left the QX4). I expect compensation for this ordeal I’ve been taken through.
The QX4 came to Aamco with a full tank of gas and a recorded mileage. I will be checking with the dealership to see if there is any way the Aamco staff could possibly mess with the odometer to change the mileage reading as I do not trust the people at this location.
In addition, if I cannot get any satisfaction from Aamco, you will be hearing from my attorney, the Attorney General, the BBB, the media, and any other agency that frowns upon this kind of shabby, disrespectful, criminal customer treatment.
Great service at AAMICO TRANSMISSION IN MANASSAS VA. CRESTWOOD,DR, Guys great service and oil change and also they reset my oil notice .Great fast service! I will be back another oil change . thank you ed glaze 8293 community dr. Manassas va. 20109
lccherub (lccherub@ aol.com)
To:you (Bcc) + 1 more Details
TO:
CEO: Brett Ponton
CFO: John R. Erickson
COO: Robert Rajkowski
Customer Service Mgr: Mike S
Customer Service Rep: Melanie
I’m writing this because of the problem I had with one of you franchiser of AAMCO – Esplanade Transmission & RV Service at 531 Ventura Blvd, Oxnard, Ca. 93036 (805) 983-8100 But now they closed their doors and No longer open for business. The employee at this franchise improperly rebuilt my transmission. So this is the only way I can get my point across. Please read the comments below hoping you would consider the issue & my situation.
Called Aamco Customer Service on May 6 had to leave name & number was told would call back within 24 hrs. May 7 Melanie called left message to call her back at 1-800-523-0401 ext 317 when I called her back at 8:30 am went to her voice mail, Not able to leave her a message then I tried calling again same thing happen, finally after doing this at least 4 times. Approx around 1:30 pm I called then I pressed ext 221 for Supervisor Mike S, he transfer me to Melanie and at that time she mention would call Anna about the situation Never got a response back from Melanie. Called Anna at Aamco approx 2:00 pm she said that Melanie hadn’t called her she had told me no. I called and left message at 9:00 am on May 8th went through ext 221 supervisor, Talked to Melanie again on May 8th approx 1:25 pm she told me there is nothing she can do since the warranty has expired and she did tell me she did talk to Anna at that time I asked her to transfer me to her supervisor, she told me she leave him a message and then told me he was gonna tell me the same thing she did and hung up with out saying good bye. As of today May 24th still no return call from Mike S. at Customer Service.
I understand about my warranty is out dated ( since it said 18 mos /18,000 miles ) But my concern is the mileage: I Only got 2,458 miles during the time it was repaired on Aug 25, 2016 to present May 6, 2019 took it back into different Aamco shop and it is costing me another 1900.00 to get rebuilt again.
*** However, if a rebuilt unit is paid more attention and care in terms of small, regular maintenance jobs, this ‘like new’ unit could conceivably last as long as any new unit – around 150,000 to 200,000 miles on average.*** This is posted off your website.
I took our 1974 Ford Ranchero (Classic) that we have owned since 1985 to Esplanade Transmission & RV Service at 531 Ventura Blvd, Oxnard, Ca. 93036 with a transmission problem.
When they rebuilt my FMX transmission, which took 2 weeks to receive our car back, and cost me $2.263.96.00
Now two half years later, my classic car only has first gear and has only be driven for 2,458 Miles on this rebuilt transmission that was supposedly repaired.
It was Taken in on Aug. 25, 2016 Po # 147271
This makes AAMCO Transmission Franchises looks bad, the corporate office need to check into this, and at least have concentration and some way to help pay for the transmission to be rebuilt again.
May 6, 2019 towed our Ranchero to this franchise and NOW Our Cost is $1,900.00 Po# 151065 at AAMCO- Etanoral Corp 429 N. Oxnard Blvd., Oxnard, Ca 93030 finally got our Ranchero back on May 24th, 2019 it has taken 19 days to finally drive it home.
I would sure appreciate if I could get my $1,900.00 back for the problem am going through. As you can see we are returned customers
I would appreciate if you would reply, comment or respond to me ASAP and let me know you receive this email or give Us a call our numbers are below.
Thank you for your time
Mike & Lawana Claunch
Oxnard, Ca 93036
Mike cell # 805-890-XXXX
Lawana cell # 805-890-XXXX
***AAMCO is an American transmission-repair franchise founded by Robert Morgan and Anthony … Parent, American Driveline Systems, Inc. … Systems, the franchiser of the AAMCO and Cottman Transmission & Total Auto Care brands, … and car repair shops, operating over 600 franchise stores in the United States, Canada.****
Also would like Thank the Owners Jeff & Anna at the Etanoral Corp 429 N. Oxnard Blvd., Oxnard, Ca 93030 for rebuilding our transmission
AAMCO Sandy Utah is also on this list of crooked stores. Do not go there. We went in for a diagnosis due to a code for a faulty shift solenoid. Jax coerced a 19 year old into a “verbal agreement” to spend $3900 on a REBUILT transmission for a 07 Mazda with almost 200,000 miles on it without initially telling him the price. This was 2 days after we clearly explained that if the repair was going to be $3000- $4000 then we weren’t interested. We paid $4000 for the car and would not pay another $4000 for a rebuilt transmission. Jax disregarded our refusal, and called and convinced my son that the repairs were needed and worth it because it’s a great car, and convinced him that they had great zero interest financing. When we called to cancel the service within 1 hour of the verbal agreement, we were told that the parts were ordered, non refundable and we were legally obligated for the work. I have made 5 attempts to stop the service, we have tried picking the car up and weren’t able to, and they continue to work on the vehicle with no regards to my requests to stop. I have made a complaint with BBB and consumer protection agency. The verbal agreement alone has at least 5 violations (at a $2500 fine for each violation) and they still won’t give me my car back, with my original transmission like I have requested. Oh, and don’t ask about their financing because they will submit applications without authorization and claim “you asked for it”. This company has lied to BBB. They have lied to law enforcement.
We have not seen the parts that needed replacing. We have not signed a binding contract for this rebuilt transmission. They have not provided actual documentation of parts with part numbers. They provided a “invoice” that had random parts listed, and the price next to it are marked up 300% of any auto store and dealership part. They did not specify if parts were used, new or rebuilt. They did not advise the price while getting verbal authorization. They did not have us sign anything saying their service could not be cancelled.
This AAMCO store is the worst business I have ever come in contact with. They do not value customers, they only value themselves and making money off of lies and deceit. I would have gladly paid for service if they were honest and willing to work with us. Now we will be fighting a company for a while.
Took a 2008 Dodge Durango in for muffler. sign advertising $189.00 installed.
Mine cost over $450.00. I was in a pinch had to get it fixed.
Talk about bait an switch.
Then while showing me, parts guy asked if that included install, Mgr said yes caused it was easy install. What a bunch of BS.
Guess he felt I was overcharged enough
WTF
I took my truck in to have the transmission fixed and they said I had to have it rebuilt. So they rebuilt it and the day I drove it home it was having problems so I had it towed back in and they fixed the part. Then about 2 weeks later I started having problems again and had it towed in and they said that they couldn’t find anything wrong so I brought it back home and it still had problems. So I had it towed back in and had to go there and show them what was wrong and what it was doing so they had my truck there for a week and had to rebuild the transmission again and now it’s been about three to four weeks and now I am having the same problem with it so don’t ever take your vehicle to the Ammco in Baltimore on Harford Road I don’t it anyone there knows how to fix a transmission I think you would be better off taking it somewhere else and now I have to try to tow it back in to probably have the transmission rebuilt for the second time and while I have to pay for a rental again for a week
DO NOT GO TO “KNUCKLE BUSTERS AUTO” THAT GOES BY THE NAME AAMCO KNOXVILLE,TN!!!!!!!! THEY BROKE MY PART TRYING TO FIX SOMETHING ELSE AND GLUED IT BACK TOGETHER!!!!!!! NOW MY CAR DONT WORK AT ALL!!!!! AND THEY CUSSED ME OUT AND TOLD ME TO COME TO THE SHOP AND DEAL WITH HIM IF I HAVE A PROBLEM WITH HIM NOT PAYING FOR IT!!!!! WHILE I WAS THERE WAITING ON MY CAR AN ELDERLY MAN AND LADY CAME IN ABOUT THERE TRANSMISSION GOING OUT AFTER 3 MONTHS AND WHEN THEY HE TALK BAD ABOUT THEM AND SAID HE NOT GO FIX IT!!!!!!
Don’t call Aamco! Find someone else..my daughter paid 4,600.00 back in July since then it has gone out twice! Last time was January 24th had it towed back she called left message 4 business days later SHE had to call them! Fed her a line of crap..I called a few days later they said that their scanner wasn’t reading her car and were waiting on a download for their scanner..it took 2 weeks to get a download..BS I called another repair shop they told me when their scanner needs an update they connect to to the computer and over night it downloads and the next morning its ready to go..s I guess they worked on cars for 2 weeks with an outdated program….these people just wanted to keep her car as long as they could she they could make more money..still would most likely sitting there if I hadn’t started calling..it took 4 weeks…Chattanooga Tn Lee Hwy store
I just paid 3000 dollars to have my chevy impalas transmission rebuilt it took three weeks i get the car back it starts making a noise right away the car breaks down coming home from work i call them and they say they came and got the car the next morning the car was still sitting there i called and flipped out well they call me and say the flywheel broke and i have to pay another 800 when they didnt put it in right. And saying its not covered under the warranty i would have been better off doing it myself or a backyard machanic no joke worse place ever
aamco in Turnersville the worst horrible con artist
I wish I had read this before I took my car there for a transmission almost a month ago. I’m Still waiting and hoping that I have a better out come than many of these reviews but it’s not starting out well. I think maybe the Better Business Bureu should get involved.
Got car today after I posted earlier. It took longer than I had hoped and there was some communication issues but I have the car back now and keeping my fingers crossed for a better outcome than some of the other posts so it will have been worth the wait.
DO NOT GO TO FREMONT, CA AAMCO !!
dropped 3k on a transmission. took it back 3 times soon to be 4 if my warranty hasn’t died out because the first time they “fixed” it (took them 2 weeks!!!!??!!), i ended up on the side of a freeway (which turned into 2x broken down on freeway). Took it in again..4 days later same problem. I ended up getting written up at my work because the car they apparently fixed was never even fixed thus me ending up on side of freeway. Took to another shop BESIDES AAMCO and it took him a matter of seconds to say, they didn’t fix your transmission.Wrote nasty email on yelp, owner had called me asked me to take it down while also implying he would discount me like he’s doing ME a favor. NO! said I would take down once car is fixed, so i did 2 weeks after getting car back..well now here I am. Considering all the horrible horrible reviews below on AAMCO nationwide it looks like overall this place doesn’t give two hoots about their business especially customers and how they look to the public. I will continue to smear AAMCO’s name anywhere and everywhere. IF YOU CARE ABOUT YOUR LOVED ONES, FRIENDS AND WALLET; DO NOT GO TO ANY AAMCO!!! Better off at some mom and pop place. Sad thing is, this was the first place i thought of when i had issues because i grew up watching their commercials. WHAT.A.JOKE
I’m writing this because of the problem I had with one of you franchiser , but after reading the comments below you probably won’t do anything about this problem, but I do have to let you know my situation anyway.
I took my 2008 Chevrolet Uplander to Cosby Investment Inc. 2228 N Washington Ave Sarasota Fla. 34234 941-366-6715, MV# 95505, where I was visiting, with a transmission problem.
I live in Fort Myers Fl, I should have known something was bad when the name had Investment Inc. in it.
Well they put in a shelf transmission, which took 6 days, and cost me almost $3,500.00 the next day after I got home, I had to take my car to Aamco Total Car Care Experts in Ft. Myers, the gear shift came completely undone, Total Car Care Experts took good care of me.
Now two weeks later, my car started leaking transmission fluid, another trip to Total Car Care Experts, the pan that covers the transmission was put on wrong, there were not enough screws in it. After 2 hrs. later I got my car back
This makes Aamco Transmission looks bad, the corporate office need to check into this , because by the time I get through sharing this on Facebook It’s going give you guys a bad name.
Thank you Joseph at the Total Car Care Experts Fowler Street Ft Myers Fla.
To anyone reading this, they are the nicest and best group of professional car Experts.
Thank you guys, you are the best
Beryl Mosdley
This is being resubitted with the corrections for the date of services. It was in 2019 not in 2018.
I called an AAMCO located at 5120 NJ-38 Pennsauken Township, NJ 08109 on 1/12/2019 to inquire about getting services done on my car due to transmission issues. I stated that I was going to have my car towed to this location. The rep stated that he had a driver that could pick up my vehicle for me for free and perform a check on my car for free. I stated that was fine. My car was towed to the AAMCO site in Pennsauken on 1/12/2019. On 1/14/2019 I received a call from a rep stating that a diagnostic test would need to be done on my car. I was hesitant to have it done because I thought the “free” performance check was the diagnostic check. I told the rep I needed to think about it and I would call back. Shortly after the call ended I received a call from a store manager or regional manager named Luke. Luke convinced me to get the diagnostic test and told me the fee for that. I agreed to have the diagnostic test completed. Luke called me again around 4:00 pm to tell me that the test was completed and gave me an option to get a certified pre-owned transmission for the cost of $3500.00. I stated to Luke that Nissan quoted me at a lower rate for transmission services. I told Luke I would prefer to go with Nissan. Luke stated that he wanted my business and offered to fix my vehicle for 2900. I stated to Luke that at this point my uncle is insisting that I take my car to Nissan for the repairs. I drove to the AAMCO location in Pennsauken to pick up my car. I received a final call from Luke and at that time I told him that I would be taking my car to Nissan for the service. Luke asked if I would be willing to get my transmission repair done at his location for $2000.00 however I declined and told Luke it was best for me to take my car to Nissan. I get inside the AAMCO in Pennsauken and the front desk rep tells me that I have some charges. He states that the charges are for $148.00 for a towing fee and the fee for the diagnostic test. I explained to the front desk rep that I was never told about a $148.00 towing fee. The front desk rep informed me that he could not release my car to me unless I paid the towing fee. I contact Luke to try to resolve the problem however Luke told me there is nothing he can do because there is a fee for the towing. I explained to Luke that I was never advised of a towing fee. I explained my exact conversation I had with the AAMCO Pennsauken rep on 1/12/2018 when he offered to tow my car for free. I explained to Luke that I have a Premier AAA membership and I didn’t need AAMCO to tow my car. I explained to Luke if I was told there was a towing fee if I did not get my car serviced by AAMCO then I would have continued to use my AAA membership like I intended. Again, Luke advised that there was nothing he could do. I was left defenseless and unheard and without my car. I had no choice but to reach out to the local police. Another AAMCO Pennsauken rep, possibly store manager came to the location. When the officer arrived I explained the events that occurred and the officer spoke with the AAMCO Pennsauken reps and advised them that they could not keep my car. The officer advised the AAMCO reps to release my car and bill me later if they needed to. I paid for the diagnostic test however the store manager would not give me the keys to my car unless I signed a document for the remaining balanced for the tow. I was not in agreement because I was never advised of a towing fee and I was never advised that if I did not get my car serviced by AAMCO that I would have to pay for the towing fee. I had to contact the police again and the officer advised me to sign the document so I can get my car and advised the office manager to release my keys. I did sign the document but also wrote on the document the date and time. I wrote I never was told to pay a towing fee. I wrote I was not in agreement with the tow charge. I initialed what I wrote then signed the document just to get my key back. I had to wait for the reps to pop the lock on the office door because they had mistakenly locked my car key in the office. I was given my key then contacted AAA to get my car towed to Nissan.
I lost third gear in Calumet OK while traveling/towing. My truck was towed to an AAMCO in Yukon, OK. It was supposed to take 4 days. One week, and $4,000 later I finally got it back, Within 20 miles it blew again. That was over a month ago. Still no word from anyone and I have a truck with no third gear, My brand new radiator is leaking and my gear shift lever has fallen off 5 times.
The CHECK ENGINE LIGHT to my Jeep had come on, I went to AAMCO as they were Advertising Free Diagnostic Tests, David Moore with AAMCO gave me the test results, He said it was a BAD SOLENOID he gave me a Quote of $2,500.00 I DIDN’T AUTHORIZE THE WORK, they went ahead and fixed it without my authorization, they threatened me that if I didnt pay they wouldn’t release the jeep to me and in addition charge me storage fees.
Based on the threats I was forced to pay.
I Wonder how many people they have done this to . I’M DISPUTING THIS , HELP
Good luck Alicia – I have yet to receive a response from corporate or a resolution with the independent owner at the AAMCO location that did the work. I’m having to file legal action and pay to have my “warranty” transmission work done by another vendor – Totally disgusted that AAMCO CEO allow this to happen. Worse company ever
I had a very similar situation happen to me on Monday 1/14/2018. I had to get the police involved to get my car back.
I keep typing 2018. I meant to type I had a similar situation on 1/14/2019.
I too wish I had read these complaints about AAMCO before I used them to do my transmission work. But you figured they are a reputable name so they would do reputable work. NOT!! I had my transmission replaced in 2016 at the location in Chantilly VA which was at that time owned by Terry Bradley. The initial problem was the overdrive light that stayed on they said I needed another transmission which was replaced but 3 days later I had to return it because the transmission fluid was running out. He stated he would pay the rental car cost for my inconvenience, which they didn’t. 1 month later I took it back due to 3rd gear shifting problems and major vibrations coming from area of transmission. They made adjustment (so they said) but the problem still existed, I took it back repeatly over the last two years which and they did scans and other :adjustments” but problem still there. They stated it wasn’t the transmission and was front end. I have had independent auto mechanics as well as transmission shops diagnose the problem as the transmission and recommend warranty replacement. Being my vehicle is 2003 Mustang and its a remanufactured transmission anything could be wrong with the replacement. Fast forward 2 years later, problems gotten worse, and finally the new owners of the shop admitted there is a problem and recommend replacement. AAMCO Corporate was contacted as they need to authorize and reimburse the new owners the cost of the replacement. This is where Part II of this nightmare begins. I have been in dialog with AAMCO Corporate in PA for almost one year with no resolution in sight. They never return phone calls or emails. I assume they are hoping the warranty expire and I just go away. I have filed complaints with Office of Attorney General in VA and PA, BBB, Consumer Protection, put them on blast on FB and Pissed Off. I would recommend everyone stay away from AAMCO. Shotty work, worthless customer service.
I had my transmission rebuilt at the Hemet California location three weeks after having it done I brought it back to them and told them it was having issues going up hills the RPMs would just drop wouldn’t downshift into the lower gear and when it finally did it would slam into gear brought it back to him told him what was going on he drove it around the block didn’t bring it up a hill and told me there was no issue a month later brought it back again it was having issues he didn’t even drive it anywhere told me that it was fine now that I’m over the mileage limit but still under the 18 month Limit my transmission went bad again and he refuses to warrantee it because I’m over the mileage even though I brought it back to him three times while still under warranty AAMCO should be ashamed of themselves
How I wish I had read these reviews before bringing my car to the Harrisonburg, VA location. Told I needed a rebuilt transmission, which they did at a cost of $3400. Half way home, about 15 miles, started doing the exact same thing as before I brought it in. That, after they had it 10 working days when I was told it would be 4. Had to have it towed back, and was told it would be 4 days to repair because they put in a broken part. Today, the 5th day, I called and it will be another 3 days. God knows what I’ll be told then.
Who do I talk to in reguards to the Aurora Colorado, East Colfax store having car for almost 2 years? Brandon has had every excuse in the book and the GM/Owner, when asked to just get my $ back flat out said no to take him to court. Are you kidding me with this. I would hope you all would not tolerate this type of representation. It’s sickining. I would like to speak to Kim Robinson or Brett himself.
My daughter and son-in-law are having problems with this same location. The paid over $4000, still not fixed. They’ve taken it back twice, gotten charged another $2000 and it’s still not fixed. It’s absolutely ridiculous.
Morristown NJ AAMCO,Took my 2003 BMW on dashboards reading was a code trans fail safe program. The shop could not diagnose the code Mark is the manager. My car has been at this shop since Tues July 3rd 2018 and still there now. Total nightmare renting a car from Enteprse $269 week. I plan on joining the class action lawsuit on this dealer as well.
They diagnose the car is needing a new water pump and the hoses around the power transmissions tank. Done cost $528 took the car out after a month there on Saturda August 4th 2018 and the the antifreeze starting draining out car had return on the same day left car called shop. Car still there was told it was now upper hose fixed about go get car.
I took car to another shop on Saturday diagnosed as speed sensor needs to be replaced because the code still showed on speedometer and check engine light was on the car.
In addition I paid to have the driver side window and door handle fixed as charge $391 and the door handle came apart oncce the window regulator was fixed by Roger mechanic the other 3 windows would not come down using the key lock or doors would not open . Brought car back Anthony the mechanic fixed the car he is the only competent mechanic in the shop.
Mark and the staff are very friendly and nice. However, to take someone’s car and keep it a month without properly diagnosing the car is unacceptable. I am going to get my Car today take it to another repair location to fix what should have been fixed through there shop the speed sensor. I spent $1000 on the car over 1 month time and my car is still running with the chech engine light on and the car is still reading trans fail safe program. DO NIT USE AAMCO IIN MORRISTOWN NJ. I am not finished here I plan join class action lawsuit to recoup my many and I am going to contact my bank to dispute the charges on my credit card and possibly go small claims court recoup money for the rent a car and expenses incurred while my car was being held hostage by an incompetent repair shop. Very sad the previous Zoe era Vince would resolve and take care of issues worked with them in past the new manager Mark is about taking in cars without being able to repair them in timely manner. Towards that end, I am about goi to consumer affairs file a complaint and even web site or social media to let customers know to stay away from the AAMCO IN MORRISTOWN NJ
Hi,
My wife’s car, 2012 Chevy Equinox has been in the Ammco shop in Manchester NH from July 5th and is still in there today. As far as I can tell from the DAILY phone calls my wife has made to the shop is that the car needed a new computer in order to clear the codes and turn off the service engine soon light… She was told on Friday July 27th that a new computer was being ordered from OHIO and that it would be there on Monday July 29th. My wife called every day from Monday July 29th to Friday August 3rd to inquire as to if the part had come in and when the car would be ready. She was told each day that it had not come in but it would be in the next day. The part finally come in on Friday August 3rd. She called at 1:25 on August 3rd and was told that they were waiting for one part that they had ordered to be delivered from a LOCAL parts distributor and that it should be there by 5 when they close. When she asked if she could pick it up at 5, she was told that they didn’t know if the part would definitely be there by then but they would call by 4:45 to let her know. They called my phone at 4:55 and told my wife that the part did not arrive and that the part SHOULD be there by Monday August 6th and the car may be ready on Monday August 6th because the just have to “plug in the piece” and it will be all set. My wife was again told that they would let her know. Through this entire month We have received only 2 calls from the shop in order to determine the progress of the car. My wife has initiated all other calls. On Monday August 6th my wife just called at 1:15pm and they said that they are still waiting on a relay plug that would be in the next day according to Quirk Auto Parts Dept. My wife offered to find the part locally, pick it up and deliver it to AAMCO. The manager at the Manchester AAMCO agreed. My wife arrived at 3:15pm with the part and was told that they had to put in the part and retest then the car should be all set. I told Terri that I would wait so that I could take my car home that night. I was told that during this whole month, they still had not fixed the problem of the service engine soon light being on, due to a drive train (quoted by another shop), aside from AAMCO Manchester, NH, replacing two solenoids at $113 each and a CPU which was covered by the warranty. When she asked to talk to the mechanic who was working on my car, he said that the car needed a new engine and recommended this. My wife talked to the owner Dave who said that they would be talking to the warranty company and get the information and be in touch the next day.
The manager of the Manchester, NH AAMCO called me and said it would be $585 out of pocket because the warranty company would not pay for the entire engine I agreed for them to do the work on the car. My wife called the warranty company on 8/8/18 and spoke to Grady who said that AAMCO called yesterday 8/7/18 quoted the new engine as being $2750 parts, $1320.50 labor with a total of $4070.50. The warranty company was going to pay for $3983 leaving a balance of $87.50 which would be our out of pocket expense. When my wife called Manchester AAMCO on 8/8/18 and spoke to the manager who could not give her the breakdown of the $585 but stated that this is the number that Dave came up with. My wife asked for a copy of the quote/estimate. The manager (Terre) said he could not email it but could print out a copy which my wife agreed to pick up at 2:30pm on 8/8/18. My wife then called Dave, the owner of the Manchester, NH AAMCO, who said that the cost was “for fluids, and other things that aren’t covered by the warranty”. When my wife asked for a breakdown, Dave said he could get it after the bill was submitted to the warranty company. When my wife asked for it before he hung up on her 2x; following my wife trying to get information again.
My wife the warranty company to get clarification and to determine costs and who in fact gave the quote, and was told that AAMCO had given Route 66 the quote and that we should not be responsible for anything other than the $87.50 for the engine. Dan, the Route 66 representative stated that Route 66 had also authorized a CPU at a cost of $266 ($114.07 parts, $152 labor) which should not be added into the out of pocket cost for the engine. My wife was told that we could tell AAMCO that if they are not willing to give me the breakdown and work with me on my concerns, than I have the right to move the car to another shop after paying the cost of the previously installed solenoids ($226).
My wife immediately called that Manchester office and asked if her car was still in the parking lot untouched, not worked on. Terre affirmed that it was. My wife told Terre that under no cirXXXXstances were they bring the car into the garage or touch the car until she called back. Terre agreed to this.
My wife called Dave, the owner, to relay this information about the warranty to which Dave asked for our email address. My wife gave it to him (atlyvi@ live.com) to presumably send the quote/estimate. My wife reiterated that she did not want to car to be touched or worked on until she ok’d it to which Dave responded, “they already have the engine halfway out”. My wife questioned him in regards to her previous conversation with Terre to which Dave hung up on her.
My wife IMMEDIATELY called Terre and Manchester to affirm the car was still in the parking lot which he said it was. She again said that it was not to be touched.
Shortly after, I received a call from Terre and he said that, “Your wife is going to say that I am lying but the car is in the shop and they already are taking the engine out.” Terre stated that he didn’t know this was happening because the mechanic Shawn ep did it on their own when they did not have anything else to do on another vehicle they were previously working on and thought they would get jump on my car especially since the engine would be there by Friday 8/10/18 (time frame quoted by Terre to me per a phone call on 8/7/18.
I immediately called my wife and told her what had transpired. My wife called Terre at the Manchester, NH AAMCO who affirmed that the car was in the shop, engine half removed, and that he did not know. My wife asked to talk to the mechanic who corroborated the story. My wife told him not to touch the car. Shawn asked what he should do then. My wife said that she was not paying for the labor for him to put the parts back in and to wait on EVERYTING until she called back. Shawn said ok.
I want to know where we stand. I do not trust this company. I do not want the work to be done by this company. I have received the run around for over a month now. I need guidance and assistance as to what our next step should be.
I had shopped around for a while to get my transmission replaced. Trying to find out the best pricing that I can afford. I went to three different Aamco places. Not telling them I went to the other ones I got three different price quotes for the same car 2015 Nissan Sentra automatic trans. First guy I went to in North Scottsdale Arizona was $4,662. Went to one in Phoenix Arizona he said he could do it for a $4,127.22.. I went to one in South Scottsdale Arizona. He quoted me $3,968 and also beat the dealers cost by 10% to have the work done at his shop. Would Aamco please explain their mechanics are working on the same car in the same state with the same rates why so many different price quotes it should only fluctuate a little bit by taxes because every city has a little bit different tax rate . Anyway he got the job because I was in a financial crunch. And I needed to be done a little cheaper he said you would do it right all this good stuff. A day before the car is done he said how much it was going to cost and about financing and if I would like to do that. Well I told him I had the money that he initially quoted me on and I was just going to pay for it upfront. He said well the bill is now $5,200 + from what he originally quoted me on. 2015 Nissan Sentra is barely worth $5,200 at 3 years old with 68,000 miles on it. Since the car was already taken apart I was already felt trapped in doing the service anyway because for them to put back the parts and everything it would cost me probably just as much. So I felt trapped uninformed shop manager never called and said anything I thought everything was going to be okay for the price that he quoted me on. I am a former mechanic myself from a dealership and and a few local shops that are not corporate ran. $5,200 is a totally outrageous price for a CVT new transmission plus fluid and labor. Since since I had got a quote from a transmission shop in Tempe Arizona for $3,150 just to rebuild it with a 18-month warranty I didn’t go to them because they were 20 miles in the opposite direction for my job. So looks like I should have drove the extra 20 miles to get my transmission serviced at a better rate. They didn’t do diagnostics because I already told him about just replacing the transmission no matter what. They did also charge me for the diagnostic fee which I did not ask for. I am highly unsatisfied as a Aamco customer I will never be returning to Aamco in the future for anything not even for a flat tire.
Will Aamco ever try to contact me in any way shape or form probably not about the different prices each shop in the same area. Will my warranty hold up without a XXXXX ton of extra charges so they can make money next time I bring it in for there proclaimed best warranty according to the shop manager. My warranty probably will not hold up. Some how I feel I will get the blame on why my transmission failed.
On 3/26/2018 I towed my car to 1406 Milwaukee in Libreville, Aamco transmission. William shop mgr called me with and estimate of 3873.00, i had broke something and did not know what it was. He said i need to rebuild transmission, 2 axles, 4 mounts one pressure switch,torque converter. I thought he was being truthful, I later found out that all the stuff he said had nothing to do with what broke. I went and asked another transmission shop if i needed all that done, he said no, only the axle that broke. got the car back on 03/29/2018 Thursday, did not drive on Friday, Saturday i drove the car (uber driver full time) after a few hours I notice that the car was not right, so i called William at the shop, he said come by Monday the 04/02/2018, he looked at it maybe 5mins, and said he does not have time right now bring it back Thursday 04/05/2018 by this time they already got paid 3873.00. I bring it back, and leave it. By this time I am calling customer support at Aamco.He told me the it need a valve replaced in the transmission and it would take 2 days, He gave me an option to bring it back on Monday 04/09/2018 or leave it til Tuesday 04/10/2018. I picked it up , I take it back on Monday 04/09/2018, to do the work under warranty, 2 day later on 04/10/2018 picked up car, and its was worse now then when i bought it on Monday 01/09/2018, by this time I am talking to Mike Pekula at Aamco at corp. He said to drop off the car ASAP, so i did on 04/12/2018, on 04/13/2018 i called about my car and William said he does not know when it will be ready. They are still working on it, If thy knew what was wrong it would be fixed by now. I have lost earning because of what they did, Do not have to do anything but fix the axle. I am a full time Uber driver that’s how I make money to pay bills. Doped off my car on 04/12/08 today is 04/18/18 and i still dont have my car, left messages but no call back. Talk to Mike Pekula and he said he tried calling did not get call back. On 04/19/2018 got call from William that car is ready, went to pickup up, still the same and he replaced 2 mount and was charging me for the, now they changed the mounts 4 total i have invoice that i paid for them already. he said come back in 3hrs to get out of his shop so in other words he through me out,he going to take the mounts off. Mike at Aamco said leave them on they will pay for them.They keep changing parts to find what they did wrong. picked up car, still vibrating like before, finally William felt what i been talking about from day one, he could not find anything. He said take it to Acura but dont tell them anything.So i took it to Acura dealership to have it looked at Mike Pekuls from Aamco said he would pay. Guy at Acura said that they did something wrong and that the car should not be vibrating like it is. He said its not normal, but William said it was. drop of car at Acura on 04/19/2018. On Friday 04/20/2018 Mike Pekula authorized 350.00 worth of testing on my car from Acura to find out what the people at aamco shop did to my car, still waiting here is is 04/21/2018 on thursday it will be one mouth with out my car that i paid to get fixed they got their money on 03/27/2018. Picked up car from Acura dealer on 04/25/2018 they had the car from 04/19/2018 to 04/25/2018, they said without going in to transmission they cant do anything (would void warranty), still the same, called Mike Pekula to tell him, and that i want to go to another aamco. He said ok, on 04/26/2018 took the car to aamco of Arlington heights, 400 W Northwest Hwy, Arlington Heights, IL 60004 847) 666-5794 – 1847-577-0707 talk to Charlie Gardner he already new i was coming ,and gave him the run down on what they did so far. well they still have the car, its been a week today drooped it off on 04/26/2018, called Mike Pecula on May 2 2018, no calls, no information on when. it been over a month . Today is 05/04/2018 and still no car, been at the shop in Arlington heights for over a week, and they say they are still looking at it, dont know when it will be done. today is May 8 2018 and still no car, Charlie said they are still looking at it. Dont know when its going to be done. 2 1/2 and still looking at it?
We took our truck to AAMCO because they are such a big company and will not just disappear over night and they offered a warranty on their work. We brought our truck in thinking the rear differential was leaking and needed repairs (you could visibility see fluid on the right side and on the tire) they told us to diagnose takes 2-4 hours, it took them 2 days. STEVE told us on 3 separate occasions that the rear differential “looked great” it was not leaking nor were there any issues found with the rear differential that it was in fact the transmission and it needed to be rebuilt. After approving the work they told us it would be 2-3 days to complete, not only did it take a full week of sitting at the shop when we had stopped by to check on things they were closing up shop by 4 pm. When we were finally able to pick up the vehicle they had left our vehicles windows rolled down and keys inside the vehicle, they are lucky it wasn’t stolen! They also broke the intake cover and a heat shield under the truck. So after them having the vehicle a full week and $3000 in repairs, and them breaking things, not even driven 10 miles from the shop we feel/hear the same issue we brought it in for, now worse than it was when we brought it in. When we called back to discuss the issue STEVE hung up on us. We took it to another repair shop and asked them to look at the rear differential, the mechanics touched the bottom and showed us his hand with fluid on it and said he would definitely take it back to where the work was done. They also recommend having the transmission looked into to verify if anything had actually even been done to it. So we contacted the Corona location (after the way both my husband and myself were treated at this location we were not comfortable bringing it back to Temecula) set up an appointment to bring it in and see what was going on. After contacting the Corona location I was contacted by the owner Gordon who insured me he would correct the issue. Apologized for the issues we experienced and said we would be taken care of. It took them a week to figure out the issue. We were then told that it was the rear differential and that they could not repair it, we would need to pick up the truck and take it to a shop that specializes in lifted vehicles. We then picked up the vehicle and brought it into another transmission shop, within 4-5 hours we received a call that it is a bearing in the rear differential and it’s a very common issue. Had ANYONE actually looked at the rear differential when we brought it to the Temecula location and told us “I’m sorry we can’t fix it, you need to take it to a specialty shop” we would have done that to start. Instead they guessed at what the cause of the noise was and charged us for work that DID NOT NEED TO BE DONE in hopes that it would fix the sound they were hearing! Now the owner that was supposed to call me back no later than today is not returning my calls, we are out almost $3000 for work we did not need nor do I even trust was done correctly but we have to pay someone else even more to fix the original issue! On top of trying to get our money back and being out a vehicle we use for work for another week while it’s repaired correctly. Run, as fast and as far as you can from this company. After the issues we had and looking them up I wish I would have read all these other peoples horrible experiences and gone somewhere else to start. Save yourself the time and money and stay far away from here!
I was very upset when I picked my car up a second time from aamco. I bought the car home and left it parked because I was working late that week. That Saturday I went to clean the car out and I discovered that there was dog hair all in my back seat and it reaped of dog. So I started to look for other damages and there was scratches from the dog on the drivers side, and the antenna base was broken off and bumper was scratched. Some employee there used my car for their personal use and owner does not want to own up to its careless workers. I took my car in for transmission not for a taxi for any person or animal. Mangers should hold there employees liable for there unprofessionalism and not get attitudes when things are bought to their attention or show another side of their personality once they have got your money. If I have to take my care back, it will not be this location.
I took my 2002 ford explorer with a flashing O/D light and minor rough shift 2-3 and part-reverse. Code was for pc solenoid c performance or stuck off which I had already known as when the light went on I took it into AutoZone to get codes read.
Since it was transmission I took to the AAMCO down the street from me on Val Vista Rd in Gilbert, Arizona. What happened next is as follows in a copy/paste from my email reply to their quote after unauthorized tear down of my transmission:
I requested that the fluid be drained and the pan be dropped for inspection prior to any further work. This email and work estimate comes after the fact that my vehicle was transported to your Country Club location where the transmission was removed and torn down. I did not agree to this service as part of the initial diagnostic.
A:
Condition of the vehicle when I brought it in:
1. O/D Light Flashing, codes: pc solenoid c performance or stuck off
2. Slight bump going fro 2-3
3. No slippage from 1-2 or 3-4
4. moderate rough change from park to reverse
B:
With these symptoms, which I had already self diagnosed, the likely cause was discussed and agreed that the solenoid c was stuck due to debris in the system (i.e. your tech and myself had come to the same conclusion).
The next step in diagnostic prior to full tear down, per my instruction, was:
1. Drain the fluid
2. Remove the pan
3. check for any debris/metal parts in the pan and/or filter
C:
After which, I would decide what to do from there with the following possible courses of action:
1. Replace solenoid or solenoid pack & possibly filter and put in new fluid as well. Or,
2. Tear down and rebuild the transmission. Or,’
3. Purchase a factory rebuilt transmission and have it installed.
I am and was fully aware of the risk/reward of replacing the solenoid and was prepared to make that assessment after review of Diagnostics outlined in ‘B’ herein. This would have been my call after weighing your tech’s recommendations and my own experience as a consumer and backyard home mechanic. I brought the vehicle to your shop for two reasons:
1. lack of the tools and desire to get under my car to drain the fluid and remove the pan for self-inspection
2. to get a professional opinion after diagnostic step ‘B’
What your team did:
1. sent my vehicle to your Country Club facility without my knowledge,
2. Instructed your transmission team to perform a tear down and diagnostic
3. call me to tell me that the transmission needed a full rebuild without telling me the tear down had been performed
What I did at this point was:
1. ask to see the vehicle and speak with the technician performing the diagnostic (which i thought was what i asked for in ‘B’)
2. It was at this point i was told teh vehicle had been sent to CoutryClub
3. I drove to CountryClub to meet with the tech expecting to view the contents of the pan and condition of the filter
What happend when I arrived was a shock to my senses:
1. My transmission was fully disassembled and sitting in a service cart
2. The fluid was dark as to be expected from a transmission with 140k miles
3. minor grains of metal clinging to the magnet (Pictures attached)
4. absolutely no metal found in the filter and no metal chunks or shards in the pan, on the magnet or in the filter
What should have happened per my request and possible likely action:
1. Fluid drained
2. Pan dropped for inspection
Action:
1. discuss with tech option of
A. Replacing solenoid pack/filter/fluid and cost
B. Teardown/rebuild ptential costs
C. Factory rebuilt purchase for installation and costs
After reviewing the condition of the filter and contents of the pan alone, I would have likely made the choice to roll the dice and replace the Solenoid pack/filter/fluid on this 15yr old 140k vehicle to streach another possible 10-20k miles at my risk due to the fact there was no major debris in the pan or filter and that I personally felt no slippage in 1-2 or 3-4 and the fact that the rough shift between 2-3 was minor and reverse was also minor and indicative of the sticking solenoid and not major mechanical parts breakup but, rather expected normal wear at 140k miles. The cost of a new Solenoid pack being about $400 plus the cost of diagnistic and install labor anticipated at a total of 4 hrs for another $400 and total of $800.
When the transmission did finally fully fail, I would have come back to AAMCO to have the re-build or install of a factory re-build completed at that time.
Instead, this choice was taken off the table by the actions of the AAMCO Team on Val Vista and Williamsfield in Gilbert where I originally brought the vehicle. I now am in the position of having a fully disabled vehicle and am forced into a re-build. This is placing me in a very difficult situation.
I have spoken with ‘Mitchell’ who I am told is the regional manager for AAMCO in my area. We have come to an impass on how to proceed to make thi ssistuation right.
1. Prices for the parts for re-build open market are about $1,100 for basic (not upgraded) kit and other components listed on the attached invoice provided after the fact of tear down.
2. Cost of parts for AAMCO would expectedly be 15-20% less than what I could buy taking this down to about $900
3. Offer from Mitchel was originally rebuild with premium parts at $2,400 all inclusive of taxes refused by me
4. I offered to pay $1,400 all inclusive for basic parts and installation includinbg the initial tear down costs refused by Mitchel
5. Mitchel offered $1,800 basic parts all inclusive and NO warrantee of work which I refused
6. I offered $1,600 all inclusive which was refused by Mitchel
My final offer is for $1,600 plus a 90-day warrantee on parts and workmanship
The status of my vehicle in currently Disabled with the transmission dis-assembled and on-site at Country Club and the vehicle without transmission at the Val vista & Warner facility.
I request a Corporate contact to discuss next steps and resolution to this impasse between myself and your Regional manager. They gave me a wrong number for corporate contact and I had to get it from another shop.
I am awaiting a reply from corporate regarding my situation.
I have been doing service with the Aamco location in Hatteisburg, MS on Mauflower Road for about 5 years. I have had thousands of dollars of work on my vehicle. Last week I needed an alternator replaced and they gave me a price of around $800.00. I called around and the highest price I was given for parts and labor was $425.00. I contacted AAmco corporate office and they contacted the dealership, I then was contacted by that location to come pick up my car they are not going to work on it.
I do not know if anyone understands the meaning of “customer service” but apparently it is not understood with AAmco. Word of mouth will cost AAmco and the Hattiesburg location way more than $400.00 that they tried to overcharge me.
I will never use AAmco again nor will I ever tell anyone to do service with AAmco, a company that takes advantage of customers due to their remote location and then in addition tells me to pick up my car because I called Corporate.
In addition, I will go on every social media sight to share my experience with this company and also call the local media in Hattiesburg telling them how the company is taking advantage of of customers in a remote location.
I entered the San Jose 151 Tully rd on Oct 11 appx 12 pm. I asked about a transmission diagnostic prices what it included etc. Mike was very nice and I felt comfortable talking to him and the owner/manager Albert Tsai seemed very informative and I was willing to use the service until I expressed that I just wanted to make sure that the price he was quoting me was the total price because my husband had had some issues prior. Rather than seeing the big picture AL became hyper focused on trying to prove I was wrong and became extremely aggressive to the point where I was fearful for my safety. He pulled the original files to prove wrong and would not acknowledge or clarify any questions. When I took MY invoice to look at the handwriting (change in $amount over computer printed) and see if I could understand what might have been a misunderstanding he snatched it out of my hand and told me aggressively one foot from my face and said that i could not look at them they were not mine. Fearful for my safety I told him “To bring it down a notch” and he told me “you don’t tell me what the f**k to do you stupid XXXXXX get the f**k out of my store right now you stupid dumb a** XXXXXX. Get the f**k out now.” I really couldn’t believe what I was hearing and asked him if he was kidding and he stated,”Do I look like I am kidding you stupid a** XXXXXX. Get the f**k out or I am calling the police, you stupid a** XXXXXX” and “come have my husband see him” (as in he was threatening a fight between my husband). The problem is that I was assaulted for no reason, discriminated against by gender (stupid XXXXXX etc) and that there seems to be no recourse because he is an owner. He has fraudently used the BBB logo on his website (trademark infringement) as if he is a member which he is not and I was told by the BBB that I can not place a complaint because there is foul language and he is the owner he can do what he wants. there are numerous complaints of illegalities, judgements, and fraudulent behaviors on yelp and other sites and I will be continuing litigation on my end. The only recourse seems to be to not renew ownership and If you choose to renew his franchise ownership, I believe that you will be doing yourself a serious disservice and potential damages because of this Al Tsai.
I own a 1998 Subaru Impreza that needed transmission repair. Since this type of repair is known to be complicated and very expensive, I decided to take my car to a recognized shop that specializes in transmission repair, instead of taking it to just a regular mechanic. Automatically, I thought of AAMCO since you advertise your expertise in transmission repair on TV and have many locations throughout the nation. I was expecting professional service, friendly treatment, and quality workmanship from AAMCO and its employees. What a big disappointment that turned out to be!!! The following paragraphs offer a detailed description and exact timeline of my experience in dealing with AAMCO. Yes, it is a very long narrative because unfortunately my car was in the AAMCO repair shop for almost 2 months!!!
I dropped off my car at the AAMCO location on 5527 West Colonial Dr Orlando FL 32808, MV # 51822 after hours, because I work out of town and the shop is closed by the time I get off work. I called the store the next day and talked to the Store Manager, Stan. Right from the start of our conversation, I asked Stan if his employees are trained to work on Subaru cars. I know that Subaru engines are unfamiliar to many mechanics. Stan responded that his shop has repaired everything from Subaru, to BMW, to Cadillacs. He said he had already done a quick diagnostic of my car and based on his findings, I had two options: (1) get a used transmission at a cost of $2,500; or (2) get my original transmission rebuilt. The manager emphasized that he could not tell me exactly how much a rebuilt transmission would cost me. Based on his experience, he estimated it would be between $2,100 and $3,000. So right away, Stan started to sell me the benefits of going with the rebuilt transmission.
After covering the Pros and Cons of each option, Stan introduced another offer in the negotiation: he said he would absorb the difference if the transmission rebuilt ended up costing more than $3,000. After hearing this, I agreed to get my transmission rebuilt. The next step was a complete transmission inspection for $750 to let me know exactly how much the final cost would be (since he could only provide a range between $2,100 and $3,000). He guaranteed that the car will be ready by the coming weekend.
A few days later (I believe it was the next Wednesday), Stan called me to let me know that my only option was to get a used transmission. Rebuilding my original transmission would cost over $5,000 and that he was not going to absorb that much of a loss. I was upset and very disturbed by this news! First of all, how can a transmission expert be so off in estimating a transmission repair cost? And secondly, we had a verbal agreement that Stan himself had presented to me that he would absorb the cost above $3,000. Now I was left with only one offer on the table; otherwise, (if I decided to take my car elsewhere at this point) I owed him $750 for the transmission inspection. I feel like this was a scheme from the get-go and his method of luring a customer into an expensive inspection. When I called him out on it, his defense was that in the telephone conversation he had stated “if it is a few dollars more” he was going to absorb the cost, since it was more, he was allowed to dishonor his contractual commitment to his verbal offer. From what I recall he never said this phrase when he introduced his offer. Given that he had his excuse and defense so readily available makes me believe he had many cases in which he gave the same explanation for breaking a contract.
I expressed to him my anger and dissatisfaction of his commitment change. I told him that since he is the transmission specialist, he should have had a better understanding of the costs involved of a Subaru transmission repair. I restated that he should stick to his commitment to our original agreement. After all, I had made my decision to get my car repaired at this AAMCO location based on his advice, his expertise, and the offer he had presented to me.
Left without any other option and already $750 into the project, I felt forced to accept the transmission replacement for a used one for $2,500. I told Stan that I needed the car back within the promised time, because I was going to be out of the country for two weeks. He guaranteed it would be ready before I left. It was NOT ready. As usual Stan gave a number of explanations why it was not ready and guaranteed that it would be ready when I came back in two weeks. And believe it or not, the job was STILL NOT DONE when I got back after two weeks. The AAMCO transmission shop had my car for over FOUR WEEKS and the car was NOT repaired!!! It took another 2 weeks for them to “work” on the car.
By the way, during those weeks my car was in the AAMCO shop, I routinely called Stan for updates and status of the repairs, he answered the calls by stating that he will call me back in 15 minutes or by the end of the day to give me updates on my car repair. He never returned my calls. Other days, he put me on hold and just never picked up the phone again. What kind of customer services is this for a $3,397.35 price tag.
Eventually after weeks of playing phone tag, Stan finally took my call and told me that my transmission was repaired, but that the car was making a strange noise during the test drive. Then, following another inspection, Stan concluded that there was an electrical short which reportedly had caused the main computer system to burn out which this in turn, he believed, was the cause that broke the transmission.
I had no choice, but to tell him to go ahead and fix the short, and to replace the computer part. It took them another week to complete the additional repair and by now the total bill was $3,397.35 . Stan said that I need to return the car back to the shop in 10 day for a quick transmission check. This diagnostic check was to make sure the repairs are working properly and he guaranteed it was only going to take a few hours.
As requested I took my car back to AAMCO 10 days later. I mentioned to Stan that the right break light was no longer working and neither was the front left dim light. I was confused why the lights were not working correctly after the electrical issue was supposedly fixed. Stan told me to leave the car at the shop again he was going to have it re-checked. The next day, Stan told me on the phone that this additional electric short issue will cost me $130 to fix the lights. He claimed this was a new separate electric issue. In addition, he noticed that the car has an oil leak and he would fix it for any additional $300 (replace the oil pan gasket). I was shocked about all these new issues and additional charges. In my opinion, the lights should have been included in the original repair when they fixed the electric system. I told him to just fix the electrical short.
I told Stan that I needed my car fixed as soon as possible since he already kept the car for a month a half for the transmission repair. His promised, “You will have it by tomorrow”. After almost two weeks and many more ignored phone calls from me, I simply told Stan that I need my car back NOW. Surprisingly, he called me back and said everything was fixed and working properly. The next day I rushed to the AAMCO shop right after work. Stan was at the office by himself, stated again that everything was working fine, and that he had just tested the lights with his technician. I asked for my car keys, so I can check the lights myself before leaving. He seemed to have no interest in coming with me and instead just watched through the window. I walked to my car by myself and turned on the headlights. I walked around to the front of the car and to my surprise the left dim light, that Stan had just ensured me was working properly, did not come on. I opened the hood just to verify that the lightbulb was in place. The bulb was there, it just did not work. Then, I checked the brake lights and they did not work either. I went back to the office from where Stan was watching me doing my light inspection. I asked him what was going on, the lights were still not working although he had just told me that he himself had inspected them and they were fixed. His following explanation was a literal insult! He told me that I had just caused a shortage when I opened the hood. He went on to accuse me of tampering with the electric wires. What? That does not make sense at all. Why would I sabotage the repairs when I am spending all this money to get my car working? I am sure what actually happened was that nobody had even looked at my car or at the light issue and Stan was hoping I would just pay and drive off with it still broken.
I am disappointed about the treatment that I received from Stan after I spent $3,397.35 at his AAMCO shop! I am very upset about all the time wasted and that the car was still not fixed. I took it to another mechanic who found and repaired the light issue within a day. He also confirmed that the car does not have any oil leak. I am now questioning the transmission work that AAMCO provided. Can I trust the workmanship on the transmission when EVERYTHING else was done so unprofessionally and handled so very poorly? After this experience I will never recommend to any of my friends or family to bring their vehicles to AAMCO.
In summary I can honestly say that I received the worst car-related service at AAMCO I ever received in my whole life! I was kept waiting for weeks, I was lied to, and I was even accused to sabotaging my own car! I expect an apology and a refund for the wasted time, the inconvenience, and this bad treatment from your company’s agent who is representing your AAMCO brand!
I took my car to Aamco on 806 Northside Dr in Atlanta, Ga back in February, they stated I needed a new transmission and kept my car over a month and charged me over $5k. A few weeks after I finally retrieved my car, I was traveling to another state when my car completely broke down on me. I had it towed back to the shop and they told me that they had to replace the transmission again. Once again they kept my car for another whole month. Mind you this is my only transportation that I have and I have been inconvenienced on both times. Now, my check engine light came back on and come to find out there were cords unplugged near my engine. I have been back and forth with this shop since the beginning of the year and here it is the middle of the year and I’m still having issues with my car. Aamco seems really careless and is willing to tell me anything just not admit that they have done something wrong. This has really affected my livelihood and has caused much turmoil. Something has to be done about this situation because it’s really getting out of hand. They have taken all my money and I’m still having issues with my car. Can someone please help me in this situation?
On August 2, 2017, I picked up my SUV from Aamaco in Bear, Delaware and they charged me $1651.00 for repairs..I knew I was ripped off so I paid it and left..after getting about 10 mins down the road, the engine light was on again..I called them and because it was closing time, they told me to come back the next day which was August 3rd..I arrived there at 9 am…they took the truck in and after about 20 to 25 mins, they told me that I would have to pay for another diagnosis fee and pay for more repairs…I became very upset , and I basically told them that they ripped me off and that God was gonna make them pay…….four guys were ganging up on me, and Two of the guys name Joe and and Jerry stared laughing at me trying to make a mockery out of me…so i became even more upset and I told them that God was gonna make them loose everything for treating me wrong, and I walked out of the door to leave. ..as I walked out of the door, the owner, Lane Carey, came busting out the door behind me calling me all kinds of black bi**hes, ni**er XXXXXXes, and offered to kick my behind…Then he grabbed his private area and told me to suck it…I was so hurt and humiliated that I started crying and I called the Delaware police. When he police came, which was three of them, I tried to explain what happened and two of them went inside to talk to the parties involved, and they all lied and Sid that I threaten them….Naturally, the police believed them and threatened to lock me up…So I told them why would I call the police on myself if I threaten someone? and the still took the other people side..and my I add that I was still crying and going through a lot of anxiety… may I also add that I also called the Corporate office I Horsham, PA and spoke to the Director of customer relations me Mike…and to make a long story short about Mike, he called Aamaco in Bear, DE, and basically took their side as well…..it is about 6 an on August 4,. 2017, and I have been crying off and on, and upset since this incident happened to me around 19am yesterday morning…I can’t sleep, I can barely eat, and I’m so depressed and stressed out….I am a disabled veteran, who served my country for many years, and I live on a fixed income….I don’t have money like that for people to rip me off and then treat me like an animal… I have never in all of my years, been treated and talked to like that…I have been praying for God to deal with those people in his way. because revenge is mine says the Lord…..I already suffer from PTSD and depression and anxiety, so God knows I don’t need anyone to add to it like the people at Aamaco did to me…I pray that no human being g ever have to go through this….and I will also pray that those people involved, and you know who you are, will someday treat people like they want to be treated,no matter what your nationally is..And this is to Lane Carey, the owner, how would you like it if someone sad all of those vulgar things to your wife, daughter, granddaughter, grand mother, sister, are your female relatives or friends, that you said to me.. I an also someone’s mother, grand mother, sister, aunt, relative and friend. . Also Lane Carey, would you have came after me and said those horrible things to me if I was a man? Probably not!!!! It will take me years to pay off my card with that 1651.00 that you ripped me off with, but it only takes a minute for God to get his revenge on all parties involved that mistreated me and took the side of the people that done me wrong… Let your conscious be your guide.
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7/2017 Engine check light on. Went to Aamco at 311 W. Madison, Oak Park, Il., Les said I need a tune up told him I had changed the spark plugs but not the wire and I already had an oil change. Took my car back that Monday, when I got it back the whole car was shaking, there was the smell of something burning (wasted some kind of oil all over my engine) and the check engine light came back on. When I first took my car in I ask for a printout of what was wrong, he only wrote it on a piece of paper. I don’t know what was done to my car but it’s not the same (it’s noisey). Les wrote out on a pad that I needed spark plug wires, coil, etc. plus labor costs which total 328 dollars. When I got the bill it was 685! What in the world did they do to my car to cost this much. I am on a fixed income. I want a refund because I was cheated. Will file a complaint with the bbb. Never go there.
IF I HAD ONLY READ THESE COMPLAINTS!
PETALUMA, CA IF YOU EVER GO TO CA BUREAU OF AUTO REPAIR WITH A COMPLAINT KEEP AT THEM. HE SPOKE WITH I PERSON AT AAMCO WHO CONVINCED HIM THERE WAS NOTHING WRONG , SO HE DROPPED THE CASE, NOW I START ALL OVER AGAIN.
MY AUTO BLEW A ROD, TOOK IT TO AAMCO, AS IT WAS RECOMMENDED).
WHAT A FIASCO!
KEPT MY CAR FOR 10 DAYS BEFORE IT WAS EVEN CHECKED AS MANAGER WAS OUT SICK?
ORDERED ENGINE TO THE TUNE OF $8,000. WAITED ANOTHER WEEK FOR IT TO COME IN. THEN MANAGER GOT SICK AGAIN AND CLOSED SHOP FOR A WEEK.
THIS WENT ON FOR 5 WEEKS.
FINALLY HAD ENGINE INSTALLED AND IMMEDIATELY HAD ENGINE LIGHT PROBLEMS. THEY KEPT CLEARING IT, BUT NO REPAIR. ORIGINAL MPG WAS 24-27. NOW ITS 13-15. THEY CANT EXPLAIN WHY.
HAD OIL CHANGED RECENTLY, WAS TOLD THEY PUT OLD OIL PAN IN AND THAT WAS WHAT LEAKING ALL OVER MY DRIVEWAY. THEY DENIED. SAID IMPOSSIBLE.
TOOK IT FOR A DIAGNOSTIC, ($100.) FOUND OUT FRONT CRANK SHAFT SEAL LEAKS TO THE TUNE OF $375.
SO NOW I START AGAIN !!! STAY AWAY FROM AAMCO
April 10, 2017 take auto in for repair
April 14, 2017 pick auto up after valve assembly repair – first rental $233.98
April 17, 2017 they drive it and keep it a couple days – tells me nothing wrong – I keep telling coming back and arguing with them that it is slipping – this continues until they finally pull the transmission and actually look –
April 19, 2017 after telling me nothing wrong then they see there actually is something wrong and a further repair of the transmission is necessary – now I have to rent an auto a second time – rental cost $238.27
April 28, 2017 11 days later, auto is supposedly repaired (this is a Friday)
April 29, 2017 (next day Saturday) I’m driving the auto at approximately 10 MPH and there is a major “CLUNK” and the transmission slips horribly bad. Also the “check engine light” comes on. I thought I would have to get a tow but managed to go back to the office about 45 miles away.
May 1, 2017 (Monday) I take the auto back in a describe the above – they keep the auto a couple of days and tell me nothing is wrong – I thoroughly disagree because of the situation that occurred on April 29th. I told them we just did this same drill back on April 17th when they said nothing was wrong, but when they actually looked there was something wrong – and that they should look now instead of just driving the car around and telling me “nothing is wrong”. Ted’s response was something on the order of, “We’ll look at it but we can’t get to it for 10 day.” Well that shut me up because I would be stuck with another longer rental that I presently have for the 3rd time. This after I just finished shelling out over $3,500. – Now I’m into this 3rd rental here May 5, 2017 $72.58
So I took the auto and left with those final sour words in my ears “We’ll look at it but we can’t get to it for 10 day.” after dishing out over $3,500.
May 31, 2017 Now today about 4 weeks later with “majorly overhauled transmission” for $3,500 I’m driving the auto at approximately 75 MPH on the freeway and there is a major “CLUNK” and the transmission slips horribly bad – and smoke comes out the back of the auto. The “check engine light comes on again. When I get off the freeway I had described the transmission as slipping extremely bad, Ted tells me it’s not slipping (so I’m wrong), it is not going into first gear. There is also transmission fluid when he looks at the engine (there is something all over my back window as well). I just left the auto with AAMCO and am now on my 4th rental in as many weeks.
I BELIEVE WE HAVE EXCEEDED THE POINT OF ABSURDITY. IT’S TIME TO HIT THE SOCIAL MEDIA TRAIL.
Go to a different transmission place get estimate of what wrong? Go back tell Ted fix it or law suit? Better business burea and state attorney consumer complaint. The word Fraud!! work. Also, contact ammco corpt office tallk to a ceo name Jim Gregory 201 gibraltar rd suit 150 horsham pa 19044 phone 610-668-2900. if he wont answer ask for linda supervisor for franchis ammaco. Tell them fraud work by one of their licensed franchee sites. If you have to sue on small claims court sue jim gregory ceo of american drive line system along with shop you got work down. Ammaco franchise go after both legal business. Jim Gregory is your starting point. good luck.
Thank you, I will follow your advice. The information, who to sue, was very important to me. I will most likely have to sue all of them in small claims court to recover some, or all of my out-of-pocket expenses. My “second opinion” statement from a GM dealership before I eventually dropped my car off with this repair shop will serve as evidence that FRAUD was intended.
I have a situation very identical to this one. I am not waiting to hear any more excuses or continue to run up my rental car bill. I no longer believe anyone (particularly the owner) of this repair shop. I no longer have the time, money, nor patience to deal with this absurdity and I am removing my car from this repair shop and having it towed to a GM dealership to complete the repair immediately without being sold any other services and parts that I don’t need. I’m glad I got a ‘second opinion’ before I left my car with them. That’s how I know they are lying to me. It’s over and I’ll probably have to sue them to recover some of my wasted expenses. I was also told that he would not warranty the transmission rebuild if I did not replace the radiator. My “second opinion” from the dealership tells me it is not the radiator but a trans cooler hose. This repair shop is trying to sell me a job I don’t need! Yelp, Facebook and the BBB will also have comments from me regarding this repair shop in Aiken, SC 29801 and my comments won’t be good!
Most unprofessional experience in my 54 years of life and im a motorhead harley davidson freak. Dishonest statements false diagnosis breaking stereo and frying battery leaving door open in rain during tranny job excessive hours to misdiagnose replace broken radio they admittidly broke and couldnt power up after free swap out install.had to go elswhere to wire radio back.im a lawyer who needs bluetooth i advised.they said they ordered radio and had to return cause box was crushed . more delay radio to be in last wednesday they gave appointment. I showed up the manager lied that they just called my law office to cancel. Radio in this past thursday sat 1 to 530 they gave me car after taking money with new radio that wouldnt power up. Went home depressed and mad. Dissappointed in human race of mechanics.manager then sends aggressive texts after hours claiming i stole radio yesterday after paying 4500 for work and accepting a replacement radio they now claim i stole. They have old radio and claim after i paid and took back car problem was in electronics and my old rafio worked. New place 60 minute wired radio in 30 minutes at cost of 112 and states nothing wrong with car aamco didnt wire radio right to ignition thats why no power.Incompetent rude manager jonathan sherman wants me to return to take back old radio they said they broke and replaced. Refused to go back they were paid and released my car. Lost work sleep and had 2 rental cars. They need to be shut down.
CLEARLY DOESN’T MAKE A F-ING BIT OF DIFFERENCE TO COMPLAIN TO CORPORATE, SO I’M CONTACTING THE BBB, JUDGING FROM ALL THE OTHER POOR FOLKS HERE… BUT WTF. READERS BEWARE. LEARN FROM OUR MISTAKES…. DO NOT GO TO AAMCO. DO YOUR RESEARCH, I KNOW YOU MIGHT TRUST THIS NAME, BC IT WOULD SEEM THAT YOU COULD…BUT TAKE 15 MINUTES AND FIND A REPUTABLE SHOP WITH GREAT REVIEWS, LIKE I HAD TO …BC 50K MILES AFTER AAMCO PUT THREE DIFFERENT CLUTCH ASSEMBLY KITS INTO MY 07 SUBARU OUTBACK…THE F-ING THING BROKE. TRANS-MEDIC IN WINDHAM NH REPLACED THE AFTERMARKET CRAP FOR THE SAME MONEY WITH …GET THIS–A F-ING SUBARU CLUTCH KIT! WHO KNEW?? …IT WORKS LIKE NEW!!! PAID A VISIT TO AAMCO, WITH THE BROKEN PARTS, GOT THE BULLS**T RUN-AROUND FROM PAUL…”NO ONE KNOWS HOW MANY MILES ANY CLUTCH SHOULD GO”…”SEE THIS? THIS IS WEAR” HE SAID, HOLDING UP THE ONE WITH 50K MILES…NO S**T IT’S WEAR…I HAD TO WORK THE PIECE OF S**T CLUTCH WAY TOO HARD FOR ALL OF THOSE 50K MILES…WEAR…YEAH…I’VE BEEN DRIVING A STICK FOR 30 YEARS. THANKS FOR THE LESSON. $1000 I didn’t have to spare.
!!!!!!!!!!!!!! DO NOT TRUST AAMCO. !!!!!!!!!!!!!!
I wish I had read your comment before I decided to drop my car off with AAMCO. Very poor decision and I too, have spent $1000 I didn’t have to spare. Removing my car from them and towing the car to a reputable GM Dealership was the best, fastest, hassle-free, and competent repair I could think of after two weeks of excuses and my car just sitting in their shop. I will not believe any other word spoken by them (AIKEN, SC 29831) ever again. DON”T GO TO AAMCO!
These people have no skills. Had transmission work done. Still leaked after letting them attempt to fix it five times within 9 months at three different locations. Then charged me for work and parts that was under warranty. Finally stopped leaking after $2,200 later. Do not spend your money there. Wrote corporate and sent my receipts and they could care less. Ammco sucks. Still have issues with other parts and I could care less about warranty . Take your car or truck someplace else.
took my 93 Dodge Truck in Oct to have a torque converter replaced – they claimed it need a complete rebuild – 7 weeks later i got the vehicle back after numerous calls to corporate. on the 13 day after getting it back it went back to the shop – the rubber hoses they installed were leaking – was told to replace the rubber hoses (they installed) with copper ones – 2 months later the transmission goes out – they claim it was because of the leak – even though the fluid was full and there were no leaks – had it taken to another transmission place – found out that they never flushed the lines, left cables off, installed rubber lines when they were originally steel and they did not fix it correctly, big surprise – and they would not honor the warranty
We took our 2002 Chevy Venture van in because it was miss firing and making a noise when turning. Was told it coils and hub bearings. We fixed the coils along with oil change which as almost $500 and then paid another over $500 for hub bearings. We were notified when they were doing the bearings and it was on the lift that they saw coolant leaking. Keep in mind this is an engine THEY put in just a few months back when the original engine blew a head gasket really bad. We left the van there because they had to call the company the warranty on the engine was through and that company had to send an inspector out to check it before anything could be done. The company said well if she needs the vehicle then she can still drive it…. KEEP in mind that if it overheated then that would void the warranty. The inspector didn’t even come until Monday (van sat at Aamco from Thursday) and then it was several days after they looked at it before they even began working on the van. I was told they had to work on it around things that were already there in the shop. Keep in mind this was not something we caused and was on an engine they had put in. I was told the van would be done by Friday (its the only vehicle we have and we have 5 kids). I called later that Friday (now they have had the car for a week) and still not done. Called on Saturday and it still wasn’t done. I went back up there Monday to see what was going on with it and was told it was almost done. I still didn’t get a call by 4:15 (they close at 5) so I called and was told it would be another 20 to 30 minutes before done. I picked up the car at 5 pm. It has been making noises and sputtering ever since getting it back. I was told several times that it just has to work itself out. Well now my check engine light has come back on. My family is a single income very limited funds family and I can not keep dropping all this into something they aren’t going to do right. I cant go another week with no vehicle or way to get around. I have young children that have medical issues that require me being able to get them where they need to be. I am going back up to local Aamco in St. Marys, GA again tomorrow. They will fix this and make it right or else I need a complete refund of everything that has been done on this vehicle and I will go elsewhere
YEAH THIS IS IN ALL CAPS DAM RIGHT, , AAMCO YOU ALL ARE A BUNCH OF RIP OFF AHOLES, YOUR CEO’S ARE A BUNCH OF PU$$IES THAT STEAL MILLIONS FROM PEOPLE, ON MARCH 2ND,OR THERE ABOUTS WE TOOK OUR CAR TO AAMCO ON FENNER RD ROCKY MOUNT, NC. WE HAD TO DEAL WITH A SMART MOUTH AHOLE NAMED ADAM,,OUR DODGE WOULDN’T SHIFT OUT OF 1ST GEAR WHEN CAR WAS WARMED UP, SO, AHOLE ADAM SAID, HE PUT OUR 2010 DODGE AVENGER ON THE MACHINE FOR DIAGNOSTIC AND CODE CAME BACK THAT IT WAS A SHIFT SOLENOID, THEN SAID ITS NOT INTERNAL SOLENOID BUT EXTERNAL, AND IT WAS THE SOLENOID BLOCK, HE DID SAY IT MAY BE ELECTRICAL IF THE BLOCK DIDN’T FIX THE PROBLEM SO WE AGREED TO BRING HIM 260.00 TO FIX OUR CAR, NEXT DAY HE CALLS US BACK FRIDAY AT 5PM, SAYS THE CAR IS STILL DOING THE SAME THING, SO WE SAID WELL DO ANOTHER TEST, YOUR A TRANSMISSION SHOP FIND THE PROBLEM AND FIX IT, HE SAYS, ITS NOT THE BLOCK ITS ELECTRICAL AND WE DONT DO THAT HERE, HE HANGS UP, WE GO TO GET OUR CAR AND STILL HAVE TO PAY TAX OF 13.00 SO TOTAL WAS 273.00 ITS NOT JUST THE 273, YES MOST PAY WAY MORE SO WHY COMPLAIN,, BECAUSE ITS THE PRINCIPLE, THE ATTITUDE AND THE SCREWED UP JOB THEY DID, WHY DOES IT HAVE TO BE THOUSANDS FOR PEOPLE TO FEEL THEY GOT RIPPED OFF? ANYWAY, WE GET THERE AND THE FRIGGIN SHOP GOT OUR CAR BEHIND THE FENCE ALL LOCKED UP EVERYONE GONE, SO NOW THE CAR CANT GO TO ANOTHER SHOP BECAUSE IT’S SITTING IN THE YARD UNTIL MONDAY,, MONDAY WE GO GET OUR CAR PAY THE REST OF THE BILL AND ASK FOR THE OLD PART BUT ITS GONE, IF WE WANT IT HE WAS GOING TO CHARGE US A 45.00 CORE CHARGE, I TELL MY HUSBAND TO CALL THE POLICE, BUT HE SAID WE WILL DEAL WITH HIM THROUGH THE COURTS, SO WE TAKE OUR CAR TO A DODGE DEALERSHIP, THE MECHANIC PUTS IT ON MACHINE FOR DIAGNOSTIC AND IT COMES BACK SAYING ITS AN INTERNAL SOLENOID NOT EXTERNAL AND WOULD COST OVER 800.00 TO FIX, YET AAMCO IS A TRANSMISSION SHOP AND CANT FIND OUT WHAT THE PROBLEM WAS TO BEGIN WITH?, AND THAT IT WAS INTERNAL??? COME ON MAN!!!!!!!!!!!!!!!! BUNCH OF BULL, NOW OUR CAR SITS IN OUR DRIVEWAY UN-DRIVEABLE BECAUSE OF AAMCO.. AND OUT 273.00, WE COULD OF PUT TOWARDS THE 800+.. AMMCO YOU AINT HEARD THE LAST OF US. GIVE ME MY MONEY BACK.!!!!!!!!!!!!!!!!!!!!!!! OH BECAUSE OF THEM, WE HAD NO CHOICE BUT TO BUY ANOTHER CAR….. THIS ISN’T OVER!!!!!!!!!!!
!!!!MUST READ!!!! SCOTTSDALE AZ. AMCCO TRANSMISSION ON 2727 N. SCOTTSDALE RD, SCOTTSDALE, AZ. I took my 2001 Toyota Sienna to this store to have my transmission checked because it was slipping from 2ond to 3rd gear only once and in the morning when cold. ALSO TOLD HIM THAT I HAD A CRITTER EAT THRU THE WIRES ON MY BUICK. Here is the time line:
1. Left my car overnight on 1/16 so they could check it in the morning when it was cool. Got a call from David telling me that they checked all the areas externally that could cause this problem and found nothing wrong. The next step was to check the internal functions of the tranny. A $400 – $500 non refundable fee.
2. Dropped my car off on Sunday night, 1/20/17, for the internal check up. Previously I was told by David If I dropped my car off on Monday morning I would have it back by Tuesday, Wednesday at the latest. They never even looked at my car till Tuesday (should have known right then) and told me the following: Brown and burnt oil; bad seals; wire harness ate thru by critters.etc. and the tranny needs to be rebuilt. Not knowing about trannys I was at the mercy of believing David so I told him to go ahead with the rebuilt. Talked to my brother the next day and he said something does not sound right. I should mention that on the 14th of January I had the transmission oil changed and a cleaner and sealer put in the tranny to see if that would work. The work was done by Friendly Auto Service, Main St, Mesa, AZ a 4.5 star rated facility with 58 reviews. I went on line and paid a fee to ask a mechanic. Told him the story and Ivan said that THERE IS NO WAY THE OIL SHOULD HAVE BEEN BROWN OR BURNT IN THAT LENGTH OF TIME. HE ALSO SAID THAT THE WIRE HARNESS SHOULD HAVE BEEN CHECKED IN THE PRELIMINARY INSPECTION BECAUSE A BROKEN WIRE COULD/WOULD MAKE THE TRANSMISSION SHIFT POORLY ESPECIALLY FROM 2ond to 3rd gear. Called David and he said that they put the harness on and checked it again. Me being naive I accepted that answer. Should have the car done by Thursday or Friday the 25th at the latest.
3. Get a call on Friday or Saturday telling my the new torque converter was bad and they had to order it in and it will be delivered on Tuesday the 29th and if they get it in the morning it will be done that day. They did offer me a rental car which I had no need for, use the van in my business so a compact car would not help. I get a call on Feb 2 telling me that they finished the van and there was a leak in the main seal. They needed an additional 2 days to replace the seal.
Summary: Got the car back on Feb 7th. The 2 -3 day job took 18 days. It dawned on me that there is no way that they checked the tranny after they found the wire harness ate thru because the tranny was torn apart. Beside that I would have thought they would call me to advise me on the problem, the cost of the repair and then a report afterward on the result of that repair. They never kept one time line and never called to tell me they were not going to have it done in projected time line. The burnt oil was suspicious at the least.
I CALLED THE STORE AT 8525 E. BUTHERUS DR., SCOTTSDALE AND TALKED TO THE GENERAL MANAGER OF THE STORE THAT DID MY REPAIRS. HE TOOK MY NAME AND NUMBER AND SAID HE WOULD LOOK INTO IT AND CALL ME BACK, HE DIDN’T. THAT MUST MEAN THAT WHAT HAPPENED TO ME, THE LIES, LACK OF COMMUNICATION, AND NOT KEEPING A TIME LINE IS AN ACCEPTABLE WAY TO DO BUSINESS. SO CONSIDER THIS REVIEW BEFORE TAKING YOUR CAR THERE OF TO ANY OTHER AMCCO OWNED BY THIS FRANCHISOR OR RUN BY THIS GENERAL MANAGER.
I am now considering a law suit against Amcco Transmission and there Franchisor that owns the store.
Delete review
Please be aware. NEVER take your vehicle to this location to be for repairs located at (12307 S Halsted St, Chicago, IL 60628). Aamco is such a ripoff and very dishonest. A family member of mine took their vehicle to this location for transmission repairs. It cost my family member approximately $2800 for repairs. The car was returned to my family. And approximately 5-days later the cars was yet again back in the shop for transmission problems that was to be fix the first time. The vehicle has been back in the shop for over two-months without an ETA. The Meantime to repair is known. The manager has made NO attempts to rectify the problem. What a BIG inconvenience this has caused my family. I may also add that this location has changed Management like 2-3 times within in the 2-months. Please stay away. I wish we had read the consumer reports before conducting business with this location and franchise.
Wednesday, 30 November, 2016 I’m wirting this letter in regards to my complaint about the AAMCO Dealship at 4440 Reading Road . Today, 11/29/16 i just recieved my car back after having it for almost a month Below you will find the incidences that led up to me recieving my car back inoperatable. On Thurday nov. 10 I recieved a call from William (Bill)Long asking me was i still going to bring the car in. i explained to him that i had to find someone to tow the car there and he responded that he would have his tow driver pick up the car, i said ok he then stated i would get a free estimate and no charge for the tow. WE agreed on Friday nov. 10. The tow truck driver,Floyd’s Hardy arrive at my residence at 8:42 am and i went out side to me him. AS i walk up to the tow truck driver (Floyd’s Hardy) ask if my car was 4 wheel drive, i said yes then start the car up so he could here it running. he said it sound very nice. then we took the car to the AAmco Dealship at 4440 Reading Road. (15 min ride) Upon arriving at the AMMCO Dealship i went inside and ask to speak to Bill, he was not there ,so i Spoke with Mark Zurlinden in the office and told him that i have spoke with bill a couple of day ago, he look suprise i did’nt think nothing of this, I went outside to wait for my ride that was on the way, that when i walk over to the car and try to start it, it did’nt start. so i went back into the shop and told mark the car would not start,he said maybe it a jump are charging i said i just started the car 15 minute before come here, he said nothing then Mark ask for the key to the car and i gave him the key. I went outside to wait for my ride that was on the way. i left and then called the shop at about 4:30pm same day,asking did they check out my car yet. I talked to mark and he stated they could not get it stated said they would charge the battery and let me know ,i said ok. No one call me until Monday the 13 at about 5:30 and that was Bill. He ask was the car running and i stated yes ask your tow truck driver because i started it for him when he came to pick it. then on the 14 a Tuesday Bill call me to confrim that his (Floyd’s Hardy tow truck driver told him that the car was running the day he pick it up)Bill said sound like bad connetion and he wood check it and get back with me. Nevr hear from him Again . So i called on Nov 19 Friday and and Mark Zurlinden answer the phone and i stated this was Daryl and i was calling to see what going on with my car and Mark talk to me so nasty and told me that they was not working on my car and i need to come get it because it in there way( his words and other choice word he had to say then hung up on me). I did not call back and though this is how they going to act after having my car for almost two week. Monday 22 comes and Bill call me and said they are going to send my car to Mercedes Benz later that day that never happen Because i call Bill Tuesday 23 and he told me he did’nt get a chance to do that,so he would sent it today and that did’nt happen either he sent iton Wednesday 24 at 8 or 9 something in the monning. Then i get a call from Bill at about 3:30 or 4 saying that my battery was dead asking me to buy a new battery and i “replied” that my battery was good i had no problem with it he nothing, then said good by. Did’nt here from him anymore from that Wednesday 24 .So on Monday November 28, I called Mercedes Benz to see what going on with my car,ask for Service Center and jus so happen the gentlemen that answer the phone was the guy who was i guest working on my car and he told me that my car had a broke drive shaft whitch i new that because that why my car went to AMMCO Dealership to fix. everything else on my car was fine ,(then he tell me i have a Broke Starter,Broke Front Differential and a bad battery ). I ask how he stated the car came to him this way. 2500 Dollar to fix, 800 for starter,1600 for front Differential,100 Dollar for battery.I call Bill and ask them what happen to my car he said he would get me a used starter and tow my car to me never telling me what happen to my car. Then when we were talking about what happen to my car he stated that he did’nt no nothing about my car ,that i know more about my car then they do . He said he did’nt even Know Mercedes had 4whell drive and then made a joke that( his words “i guess u need it in the snow”).So i ask what are you going to do about my car ,he said tow it to you and you can keep the battery Mercedes put in your car ,and then stated when your car get to you call me so i can bring you the used starter i got. SO Today November 29 2016 I got my car back (on a flat tire,Ignition Key Broke and i have to put a brick under the wheel to keep it from rolling down the parking lot.
Mike, the manager at the Gresham, OR location, said they offer free towing up to 5 miles. Since I decided to go a different route on repairing my car, they are now holding my car until I pay the towing. When he said it was free towing, he didn’t say it was free if I have them repair my car, he only said it was free up to 5 miles. Where my car was to be towed from, it was just over 5 miles, but under 6, and he said it was close enough.
Not once did he say that the free towing was contingent upon anything.
I then find out that he wasn’t even supposed to offer the free towing to anyone. Could it be the towing isn’t free and he’s working it into the cost of repairs?
I would never have them work on my car, based on how he has acted and the fact that they are making me pay for a “free” service that they offered. I don’t trust him and I don’t think he understands the definition of “free”.
A friend in the legal field suggested I take legal action.
I know this is a small thing, but it really is the principle of it.
Thanks Mike. I hope you guys enjoy paying the legal fees. Was it worth it?
I have 2011
sion SEL that was slipping and surging on the transmission this vehicle only had thirty-three Thousand Miles and I took it to the Aamco store on Martin Luther King Junior Boulevard in Clearwater Florida this car has been in that shop for different times for the same problem it was never fixed. today it is supposed to be and this is the 30th of January .this car is been to that shop since November or December 1st like I said this is the fourth time .these people have not gone beyond what needed to be done. they kept telling me that it was fixed.it I took the manager bill out for rides showed him what it was doing he agreed they kept blaming it on a software update I paid a total of over $2,900 for a total rebuild of this transmission needless to say of all the discomfort all of the cost in my time and taxi rides to and from that shop I feel I need to complain very sternly and what I would like to see what corporate office would have to say to me on the type of service that I am getting in Clearwater Florida my name is Robert Maxey Maxie. email is Robert Maxie at verizon.net. it is the 30th of January at 11:30 a.m. I look forward to your response thanks
GOT RIPPED OFF BY JOSEPH SZUPELLO LOCATED AT 861 Bevins in Lakeport Ca. 95453 for $3098.12 Plus $95.00 for diagnoses and a brake and power steering job that went from bad to worse. I took my 2003 Audi to this guy and he damaged the brakes to were the vehicle almost caught on fire because the brakes locked up and the rack and pinion he installed did not fix the power steering noise i had taken the car in for. when i took the vehicle from his shop he told me the car was ready to go so i paid and left the shop. on the way home the brakes locked up and would not go until i turned off the car and waited for five min and proceed again till i got home and also noted the power steering was still making noise. After a second attempt for this shop to fix the car and avoiding an accident because the car would not stop “Joe” said if i took it to another shop cause he did not know what was wrong with it he would make it right. when the vehicle was fix by a second shop “JOE” reneged on his promise and refused to pay for the bill that was less than the over priced job and parts he had charged 1,779.47. the B.A.R.R. was contacted by me and presented them with the case and “JOE” was advised to pay for services not provided. He refuses to pay to this day and we are now forced to take legal actions against this man and Co.. BUYER BEWARE!
Well, let’s start with I have a Ford F350 which the transmission went out. And for once, I wasn’t trying to go cheap. I first started by getting a quote from the Ford dealership they offered a three-year 36,000 mile warranty, I was thinking I could probably do a little better, so at that point, I talked with AAMCO, Oh, and if I haven’t mentioned it’s the Olympia Wash one, the owner and manager seem incredibly nice. He said I would have a 10 year unlimited warranty, yet, he said that he would go one step further and promised if I would bring the vehicle in every year for each inspection. He would personally guarantee it as long as I own the vehicle. I personally was happy with the 10 year unlimited warranty. They had a mechanic in house who rebuilt the transmission and really seem to know what he was talking about and totally built me fantastic transmission cost $3,598.81, brought it in for its first year inspection cost me $241.41,brought it in for a second year inspection this time. I find out there’s a new owner which I also have them do the oil change that weekend. I drove the vehicle several hundred miles and when I parked vehicle I noticed a puddle of oil. I just assumed it was from a previous vehicle.When I returned home I noticed I had another puddle of oil, I looked underneath the vehicle and noticed they had not tighten the oil pan plug ,it was finger tight? they were incredibly lucky that it didn’t cost them a new motor, cost $140.35 for my second service I went in, so, that brings us to August 2016 well that fantastic transmission blew up and the first thing I thought was for once I made the right choice by choosing AAMCO what a f——mistake their warranty reflex the toilet paper that I wipe my ass with? , unfortunately the previous owner never completed the paperwork completely. OOops… my bad! I’m responsible for his paperwork after talking to corporate which is a joke.The shop prorated my transmission cost $1,080.63, had I had gone to Ford it would have been free, so I picked up my truck after the transmission was repaired that very next day connected to my boat and my buddy with me and headed on our fishing trip that we do every year we were approximately 150 Miles from home it was in the high 90s and the first mountain pass we came to with no shoulders and transmission torque converter which I had to call the State patrol and block A Lane of traffic and had to wait for six hours for a total truck in 90° weather starting our vacation miserably, since then they have rebuild it again and this transmission feels as if it is doomed for failure it already feels as if it’s slipping, I didn’t want to write anything negative about AAmco. I would’ve liked to have said if they had my back all the way , but after talking with corporate several times they’re not there to back you up at all, in fact the first thing they tell you privately owned and operated,.So, buyer beware as far as their warrantee. Because mine got flushed it down the toilet by this company.
Bad experience with AAMCO in Santa Clara, CA. as they miss diagnosed the problem. I had taken my car in for a leak that was a clear color around the engine. This would occur every 3 or 4 days. They quickly assessed it was an oil pan gasket leak. Paid $671 to have it repaired and several days later it leaked exactly as it did before. When I returned to have this correctly diagnosed, they told me that it was a different problem, which it was not. The manager and owner felt no obligation to correct the problem or adjust the bill. These guys ripped me off! I had the leak repaired by someone else who took the time to analyse the problem and it turned out to be a thermostat gasket leak that was less than $100 to repair.
DONT EVER TAKE YOUR CAR TO SCAMCO WORST FAKE A** MECHANICS THEY DONT KNOW SH*T ABOUT CARS OR TRANSMISSION RIP OFF CAUSING ME ALL TYPE OF F-KING PROBLEMS I HATE THIS F-ING PLACE THIS GOES TO ALL SCAMCO S F@*K YOU AND YOUR MECHANICS !!!!!!!!!!!
If you are even thinking of having your car serviced in New Rochelle, NY, don’t. If you don’t heed the warning be prepared to receive second class service as from my personal experience incompetence and dishonesty is what you will likely experience. Do your self a big favor and find another shop even if you have to have it towed. There are plenty of reputable shops in the Bronx that will treat you with respect and not try to rip you off.
I went to the shop located downtown Sliver Spring. The Manager there was rude and unprofessional. The type of work that was performed on my car was less than professional. IT’s been over two weeks now and I am still dealing with the same problem that my car came in for the first time. Not only the shop didn’t do the work that was need to fix the problem.
My car was taking for a joy ride and kept over a week without any work do on it.
I took the car in before my warranty had expired. When I went to pick up the car after a week, over 200 miles was add to my car making the warranty expired, so that I was not able to use it. The internal of my rooftop of the vehicle was damaged because the sunroof was not opened properly. Which they had no business opening it or using it. When I brought this to the manager’s attention he gave me excuses an said he had no idea what I was talking about. There was footprints on the back seat of the car and the car was given back dirty and damaged. The manager bereaved me with money and so I can go clean the car. What kind of busy is this that think it’s of for a manager to offer money and get away with it. This is an outrage.
Take a pill – quit crying – you’ll get over it!
Angelo must be AAMCO PRESIDENT.
We had the unfortunate need for a new transmission on our trip from Florida to Massachusetts. We went to Aamco owned by David Dunn in Rocky Mount, North Carolina. We found him and his employees to be polite, curtious, helpful, excellent workers and they made our experience much more pleasant. We recommend them to everyone who needs work to be done on their vehicle.
My van is in the shop AGAIN doing the same thing it did when I took it in the shop to begin with and now I’m sitting here with no van and a trip to San Diego that I may not be able to go on because AAMCO had to tow my van back to them. I’m pissed that as much money as they got from me ($5000) that they can’t give me a rental for the time that they have my van for their mistake! Thanks AAMCO for ruining our family surprise trip to San Diego!
My son’s Trail Blazer is sitting at the Aamco in Spring, TX and there is where it will remain. We called to see about getting it fixed the manager never said anything about giving him 1400.00 up front or we would not have taken there. He needs that truck to get back and forth to work and I need to have my vehicle (which he is using). He would have to quit paying his bills and stop putting food on the table in order to get this type of money together and it would take at least three to four months of not paying bills or eating. He works at a retail chain and earns less than 1000.00 a month. Aamco use to be a great place to have work done now it sucks. You may end up with a Trail Blazer at this rate.
I’m having same crappy service from SCAMCO…. Is there anyone at the top who gives a sh*t about these places ripping people off and treating customers like sh*t???
Sad to see company’s treat people like this. This is the first company where I had a person actually call me names and cuss/yell in my face. Ridiculous. I am spreading the word everywhere about how bad this company really is!!!! Social media here I come.
My location is Bear, DE on the off chance someone cares the way the Aamco name is being slaughtered!
We are all wasting our time listing complaints either about the local service location or especially to the Corporate Office. The task seems to be to drag things along to try to wear the irate customers down. Going to the BBB is a good option and we all should do that. Other than that finding a good attorney is the last/best resort. If enough of us that have lost $3k and still do not have functioning cars fought them in the local courts for that money and whatever the Attorney’s fees would be it would convince them to actually follow through with what they say/claim.
Another serious idea for everyone – ASK FOR ALL THE PARTS THAT WERE REPLACED – REGARDLESS OF THE SIZE OR CONDITION. Two things I have found out during my inquiries – service techs are paid a commission on the parts they say need replaced, and many of the parts listed as replaced with new ones are actually not replaced at all or refurbished.
The internet is a great tool. Maybe we should search and find the actual email addresses for the corporate execs and see if direct emails to them would light a fire under someone’s rear end.
Google search MERRITT vs. AAMCO
You can use Twitter account #AAMCO to post your comment about how AAMCO does business also FaceBook is a good tool.
I sued them and I won!!! Do you have any paperwork?
I’m sure you will find HELP there @ my site you can also sign my petition to have the Department of Justice investigate pursuit to 18 U.S. Code § 1968 – Civil investigative into AAMCO Transmission Inc. STOP CRYING & DO SOMETHING!!!
May God Bless you with your fight!!!
I recently purchased a 2001 VW Cabrio. I knew getting into the car that it had transmission work that needed to be done. The previous owner of the car was very upfront with the issue. So naturally I went to AAMCO to get an estimation on a replacement transmission. The representative that test drove it on 02/27/16 said there was “nothing wrong with it.” I offered them my business and they turned it down. Approx. 2 weeks later the transmission blew. I was anticipating it but still shocked. I was honestly going to take my business elsewhere, and now I wish I would have.
The only reason I choose AAMCO is because they told me they would take $2000 dollar down payment for parts and finance the remaining $1000 for labor.
The only reason at all I choose you. You were the most expensive and had the longest wait time, but I agreed because of the promise to pay a little extra later.
My car was in the shop from 02/29/16 and they finally told me it was done today 04/19/2016.
They originally told me it was going to be 2.5 weeks. Every week, I would have to call him, wondering if there was any progress at all. every week, Danny, the representative, told me “maybe next Wednesday.”
I was still patient. I can be reasonable.
Now today after it is done, Danny tells me “Its done but no will finance you. So you have to pay another $2158 before we release the car. If you dont pick it up in 3 days, we will charge you $45.00 everyday the car is here for storage.”
I am being taken advantage of because I am a women. I know that job did not cost $4158.
I never agreed to any of this. I am being completely scammed!!!
I need to be contacted back IMMEDIATELY!
0n 3/20/16 i took my truck to aamco in lawrencville on west pike street them i told the manager that my truck was jerking and hesitating when i accelerate.he then told me the diagnostic was 92.16 i gave him permission to do it after keep the car two days he said the car was engine computer oe ford key total 911.62 then the next day after picking the truck up it continued to do the same thing then he said it might be converter or tune up he said he will have to put it back on the machine to look at it again. i took my car to ford the diagnotic revealed that it was a transmission. i feel i was ripped off i live in hlwd fla and came to lawrenceville ga i called the police they adviced me to file a civil suit and corporate need to send me a refund this is bad business.
Petitioning Attorney General Loretta E. Lynch THE UNITED STATES DEPARTMENT OF JUSTICE
RICO investigation into #AAMCO Transmissions, Inc. Bait and Switch and NO written estimate giving before working on my automobile google search MERRITT vs. AAMCO and go to my web-page and click on Change.org to sign the petition. This is how you get justice!!! Fight for your Rights!!!
Took my dodge to get the transmission rebuild. Cost me $3000, I was supposed to finance for 12 months interest free. Oscar the “owner” ended up charging me $6000 6 months interest free. Tried calling several times supervisor said he would call back and never did. Now I’m just waiting for some sort of answer either from corporate or the BBB. No one seems to be able to help me. If anyone knows a good lawyer let me know I think that would be the next best thing.
google search MERRITT vs. AAMCO
I sued them and I won!!! Do you have any paperwork?
I’m sure you will find HELP there @ my site.
May God Bless you with your fight!!!
aamco replaced my transmission 4 times. They had the car for over 6 months. The last time, I got it back, it had a parking ticket for 2 towns away from the shop on the windshield and 300+ miles on the odometer. They promised to pay the ticked and never did. Finally the state was going to revoke my drivers license due to non-payment of the ticket so I paid it. Months later I received a check for $5 with the following on the back:
“By the endorsement hereof Mr. Henry H*** hereby remises, releases and forever discharges AAMCO Transmissions, and its franchisees of and from all actions, claims, debts, demands whatsoever which against the AAMCO Transmissions, and its franchisees he may have for any reason from the beginning of the world to the date of these presents.”
Yes that is exactly as they wrote it. Bad grammar and all! From the beginning of the world? I did NOT cash the check. Sealed it in Lucite and keep it on my desk as a reminder!
I took my car to Aamco my car got impounded off there property with there service ticket still in the windshield and refuse to compensate me the $350 it cost to get my car back it’s the first time I ever witnessing low budgetness at it’s best…. Aamco and the Owner of that store should ashamed of the way they handled that situation.
2-20-16
I changed my truck transmission filter & fluids today; I found a piece of metal at the bottom of the transmission oil pan. Im not sure what it is.
2-26-16
I took the truck to AAMCO and showed David the metal piece that I found in the transmission oil pan. David told me that it is a part of an overdrive snap ring & that he will repair & replace internal parts for $1200.00.
2-29-16
I dropped my truck off at Aamco at 8 am to get my transmission worked on. I then went to Enterprise and rented a truck.
3-4-16
I returned the rental truck & picked up my truck at Aamco. It cost me 2,516 in repairs.
3-5-16
I backed my truck out of the driveway and noticed a large oil spot on the driveway. I got out and seen it was a reddish color, I took a picture of it. It was transmission fluid. I took my truck back to Aamco and showed David the picture of the spot. David told me to come back on Monday because the shop was only open till 12pm (Half Day On Saturday). I started to complain about driving all that way and then he asked one of his employees to get under the truck and tighten the transmission pan bolts. David told me to come back Monday if it starts leaking again.
3-8-16
My truck is still leaking trans fluid. I took it back to Aamco to get it fixed (3rd Time).
3-9-16
I picked up my truck again.
3-10-16
There is more trans fluid on the driveway this morning. THE LEAK WAS NOT FIXED!!!
I am so sick and tired of this company!!!!!
I need to take it back for the 4th time
UPDATE!!
3-18-16
I took my truck back to Aamco Transmission in Signal Hill Ca. for the (4th Time) to get my transmission leak fixed. David put my truck up on a lift again and found out that the rubber seal around the dip stick tube was leaking. David showed me where it was leaking. It states in the estimate that all the seals would be replaced. I’m not sure if Aamco considers that a seal or not, or if the mechanics at Aamco just missed replacing it, ether way David had the seal replaced and that stopped the leak. I am now a satisfied customer of Aamco. (Not A Happy Customer Just Satisfied).
Robert.
Went to Aamco on 73 and troost for auto repair. I was told they had financing for my car. They never pre approved me. They never gave me a estimated cost on repairs. I went in for breaks and a new blinkers handle. They did more work than was needed and when I went to get my car they tell me I’m not approve for their financing. I’m a single mom with 2 kids. The manager then ask me for a check to hold till my payday but when . I had my mom brings a check in and then the manager wouldn’t come out his office and his staff said they could not verify the check. The staff was rude. And would not talk to me any longer. They pulled my car off. I’m frustrated now and have no car. I do believe I’m not the only person. They had several other cars on there lot! Please help!
google search MERRITT vs. AAMCO
I’m sure you will find HELP there @ my site.
May God Bless you with your fight!!!
Mother of five & three small grandchildren . Place my car in the shop for noise & diagnostic tests and the shop quote high 700.00 ask me to apply for credit i had to get a cosigner was approved. All of sudden price max the credit limit. Car was released weeks later .As i drove home engine light came on i called reported it. Notice oil leaks that i never had . Return call next morning explained to phillip he then scolded mechanics inform me that he would handle it. Another week car released start nothing more leaks huge leaks. I couldnt afford any more charges.
So took it in again look over the car shown me the damage, immediately
Said they are not responsible. it would cost me 1200.00. No ! There was no damage until i came here sodo replied well we will fix the car no labor charges. you buy materials . You take and bring back so other time. Reported .now my car began stalling on me . Called AAA representatives ask me why is there a oversize truck battery that was exploding, acid was every where . Did i have my car in the shop i replied yes Aamco. Call aamco tell them you want your battery file a complaint against them. Reported the problem sodo said bring it in. I replied I can not. Battery is dead. Now i had to purchase a new battery for 139.00 . Aamco was closed On the way back from aamco engine ligjt came on car stalled i purchase oil check oil and added bgan to drive car mafe a noise and stop. Called AAA representatives told me to have aamco pick my car up to many calls sodo vame pick the car up check oil and added more oil drove to shop. Called next few days said they were not responsible. Now im walkimg eithout a car
My mom had her trans rebuilt on her dodge….and it’s worse than before she had rebuilt. When you go to put it into gear very sloppy and when you actually get into gear it revs like its in neutral and then slams into gear if you hit a speed bump sometimes it slips out of gear… I drove it after it was fixed and told my mom that there was something wrong with the transmission so I took it down there and talk to the guy he said they would look at it they looked at it and said they didnt feel or see anything that I was talking. Its a bunch of bs… I have basic knowledge of vehicles and know when somethings not right… and a certified transmission tech cant figure it out…pretty sad…. how did you get a job there. These guys suck and ripped my mom off thousands of dollars. I wouldn’t recommend these guys to anybody. What happened to the days where people use to do good work honorable work honest work clearly those days are long gone and it’s clear that money is what you’re after not customer satisfaction.
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage by Google Searching Case Number 15G07337 Tyrone Merritt VS. AAMCO
If unable to click on link below you can copy and paste the web-address in your web browser
www (dot)tyronemerritt (dot) webstarts (dot) com/aamco.htm
I went to court yesterday; it went very well I will post court decision when I receive it by mail in or about ten days I will post on. www (dot)tyronemerritt (dot) webstarts (dot) com/aamco.htm
You Must Stand Up For Your Money And Your Rights !!!
AAMCO admitted in open court when ask by the judge if he had giving to me a written estimate before working on my Jaguar they answered “NO” thereby violating the law.
Bennett v. Hayes , 53 Cal.App.3d 700
not giving to me a written estimate before working on my Jaguar. I ask for prunity damages of $3,500.00 plus what money I had paid to them and all my expenses that equally $4,121.20 for a total of $7,621.20
”ATTENTION”
NOTICE OF ENTRY OF JUDGMENT AGAINST AAMCO TOTAL CARE TRANSMISSION
1444 E Colorado St, Glendale, CA 91205
“GOOGLE” MERRITT vs. AAMCO
To visit my site and read the judgment. Free information on “Consumers Protection Laws” here in the United States. You Must Stand Up For Your Money and Your Rights!!!
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
If you have any information on this business to assist me in this case Please write and send directly to the court you must use the case number.
.As a matter of fact you can contact me through my webpage
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
To: All This May Concern, I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage
My webpage address was taken down Google dynamite1 aamco this will take you to my webpage OK.
Thanks for all your support
Good Morning Tyrone.
I am reaching out to you because I saw your comment you left and I am currently in a legal battle myself with an AAMCO center in Arizona. If you don’t mind me asking what the end result was with your case and if you have any advice for me during my legal battle?
Thank you.
ATTENTION
Anyone in Missouri / illinois that has had their car repaired at either the Wentzville, Maryland Heights or Brentwood AAMCO centers beware that the franchese owner Tim Montileone is being investigated for fraud. I recently had my car repaired at the brentwood missouri location at 8500 manchester road and service manager JERRY GERVAIS sold me a used transmission out of the junk yard and passed it off as rebuilt and charged me nearly $3000. I have spoken to technicians at the maryland heights location and apparently it has been engaging in fraud as well. I met with a former technician for the company that came forth and said that managers Jerry Gervais and Gary Amelong have had a history of doing this to customers and he pulled out a box full of 54 customers names and addresses and receipts from salvage yards that proved that AAMCO TRANSMISSIONS was buying used/salvage transmissions and passing them off to people like myself as “rebuilt”. This noble man who called me did me the greatest good by meeting with me and directing my complaints to Joe Riccardi, Corporate investigator for AAMCO who not only got my money back but also got me a new transmission from GPS. If you have done business with these particular franchises contact Joe Riccardi at 856 630 XXXXX or by email m. I also hired an attorney. My wife is 79 years old and these sharks ate her like a seal. The Midland Maryland heights location across from dennys restauraunt did the same thing to my brother and his car still is not driveable. Shame on you Jerry, Gary and owner Tim Montileone
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number. To contact me Google search( dynamite1 aamco ) this will take you to my webpage OK.
Stand Up For Your Money!
Thank you for all your support!!!
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact the only way you can contact me is through my webpage by Google Searching Case Number 15G07337 Tyrone Merritt VS. AAMCO
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
To: All This May Concern, I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage
To: All This May Concern,
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in this case Please write and send or show up to support me @ the address above
These are the facts on November 25th 2014 – Repair Order was initiated for a Transmission Rebuilt by front of the store employee Robert at AAMCO Glendale. Verbally quoted to repair the transmission $2,500.00 December 4th 2014 – We arrived at AAMCO to pick up the Jaguar XK8. We were provided a printout of the Repair Order with a price breakdown at this point. $3,500.00 was paid that day. Robert mentioned to bring the car back if there is any issues such as check engine lights. After approximately 20 minutes of driving, the check engine light comes on. I immediately call AAMCO and returned the vehicle back to AAMCO. On December 8th, 2014 – Check Engine light was still on. Vehicle was brought to AAMCO. On December 16th, 2014 – Vehicle was brought to AAMCO to get Oxygen Sensor replaced. On December 22, 2014 – Vehicle brought back to AAMCO after check engine light appeared. December 30, 2014, There they replaced one of the Oxygen Sensor. On January 06, 2015 – The vehicle was brought back to AAMCO for repair of the oxygen sensor and transmission repair. January 20th, 2015 – Vehicle was brought to AAMCO for further inspection of oxygen sensors and transmission delays. On February 25th, 2015 – The Jaguar XK8 was brought to Rusnak Jaguar Pasadena for a transmission diagnostic as well as the oxygen sensors. Rusnak Jaguar Pasadena released the car back to me the same day. The Repair Order stated that there was a transmission internal failure and the transmission does not want to shift into 1st and 2nd gear along with a transmission error code (P1731 Inconsistent Gear Ratio) and the transmission is leaking oil. The oxygen sensors according to the dealership had been stretched out of position most likely when transmission was removed. On March 17th, 2015 I did contact the Bureau of Automotive Repair and I spoke with a Mr. Donald T. Pace who informed me that under no cirXXXXstances should I leave a car with any repair shop without a written estimate. On March 18th, 2015 – The vehicle was brought back to AAMCO along with contradicting paperwork from Rusnak Jaguar Pasadena. Enrique Hernandez personally dealt with this issue and agreed to replace the oxygen sensors and take another look at the transmission. On April 10th, 2015 – Vehicle was brought to Rusnak Jaguar Pasadena for a transmission diagnostic to ensure that everything was running well. Rusnak replaced 2 by pass hoses and did note diagnostic revealed that several transmission ERROR CODES (P1799 CAN Transmission Control Module, to engine Control Malfunction. On August 29th, 2015 – My Jaguar transmission fault occurred and had to be towed from my job to my residence. August 31st, 2015 – Vehicle is towed from my residence to Rusnak Jaguar of Pasadena for further diagnostic. The diagnostic revealed that several transmission error codes (P1799 CAN Transmission Control Module, P1779 Load Control Malfunction, P1731 Inconsistent Gear Ratio, and P1722) I Filled a lawsuit in Small Claims Court on 10-16-15 against AAMCO, His Automotive Repair Inc. Mr. Enrique Hernandez , Ms. Norma Montes AKA Ms. Norma Hernandez. This is what happen to me!!!
My Jaguar has been disabled since 8-29-15 Thanks
AAMCO Transmissions & Total Car Care
1444 E Colorado St
Glendale, CA 91205
I’ll see them in court!!!
I took my 2007 Pontiac G to AAmco Transmission 6737 S Western, in Chicago, IL. That was one of the worst things I could have ever done. My engine light was on and it drove a little slow. They claimed to replace a control module, but they replace it with Ford engine module, claimed it was a type-o. My engine light came back on 6 days later. They claimed to replace new spark plugs, which i had a tune up done 3 months before. After reading this contract that had been commercialized on TV; about paying monthly to get your car fixed. They claimed I owned them 761.00 with 12 months of finance charges of $1,400. My pay off within 90 days would only be $837.13. I called to try to get my car back in to see what was going on, but the customer service person got rude over the phone claimed he’s busy and he’s working from home. When I did take my car in; Mr. Oimpio was not in so I had to speak to a worker that i didn’t understand because of his broken English. I am out of over $800.00 plus because I wanted to get rid of the nightmare, there finance company Monterey Finance Company continued to take more money out of my checking account after I paid in full. I had to Stop payment that cost more money. Never deal with them !!!! Bad News !!
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number. To contact me Google search( dynamite1 aamco ) this will take you to my webpage OK.
Stand Up For Your Money!
Thank you for all your support!!!
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
To: All This May Concern, I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage
I had a 2003 Infiniti qx4 serviced at an Aamco in Centereach NY and 55 miles later the rear main seal started leaking like a faucet and the shop claims they did nothing wrong and now crankshaft bearings no good due to no oil pressure and motor no good now…but shop not taking responsibility..but there not at fault..this is a bullXXXXX company that only takes your money and give you XXXXX work repairs in return..just keep reading all these comments people are writing across the country..
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number. To contact me Google search( dynamite1 aamco ) this will take you to my webpage OK.
Stand Up For Your Money!
Thank you for all your support!!!
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
To: All This May Concern, I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage
I have been trying to get corporate to contact me regarding service performed by their Metairie, Louisiana AAMCO. It appear they are playing games.
This location charged for services not performed, possible caused damages to our vehicle by not sealing the trans pan causing leak. Shop is hiding and not responding to take care of this problem.
See my YELP review…BUYER BEWARE!!
I just got my 04 dodge ram diesel back from aamco after being ripped off of $5100.00 and is leaking tranny fluid from bell housing. Transmission also has bad vibration when doing 70mph. The aamco shop in Columbus ga did the work only because I was stranded there and couldn’t get a tow back to canton ga. So far in just one year I have $7800.00 in transmission work with aamco. Just had it rebuilt last year for $2700.00. Will never go back to aamco ever and will Facebook my experience with aamco to the end of time unless they make good on their screw up.
That’s how they get you. We had to find a shop and they were the closest. A class action suit needs to be filed against AAMCO, Corporate.
I sent one final emal to corporate today…seeking legal advice.
Go on their FB page and post about your experience below one of their post…it will get their attention when customers start seeing how they handle business and GO SOMEWHERE ELSE!
Posting on their page!
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
To: All This May Concern, I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage
I had a engine put into my 2006 Chrysler 300 touring. I didn’t have all the funds to get it out. So I was paying storage fees plus the cost of the repair work. So when I finally get it out. The license plate socket and bulb was damaged. They claim it came in that way. When in fact it did not. I was pretty much told to fix it myself. I spend thousands and you can own up to the fact that someone stole it off my car and your telling me you are not going to fix it.
Class action law suit.
Go on their FB page and post about your experience below one of their post…it will get their attention when customers start seeing how they handle business and GO SOMEWHERE ELSE!
Posting on their page!
My husband is currently in the military and stationed in Norfolk, Va. His vehicle has been in the AAMCO Fredricksburg, Va location for nearly 6weeks now. He was told that his vehicle would be ready today. So he had a friend give him a ride from base to the AAMCO in Fredricksburg. ..to find out that his vehicle isn’t no where near finished. Poor customer service from the location for not having the odessy to call in advance to inform him. As a military member, he solely relies on his vehicle for transportation around base and to come up north on the weekends.
The Matairie, LA location did the same thing to a customer — held vehicle for 20 months forcing customer to purchase another vehicle. This is how they operate.
Seek legal action.
Here’s the link — AAMCO has been sued and will continue to be sued for the way they handle or cheat their customers.
Go on their FB page and post about your experience below one of their post…it will get their attention when customers start seeing how they handle business and GO SOMEWHERE ELSE!
Posting on their page!
I took my car to the aamco on Lancaster ave. In Reading, Pa. No work was done to my car because they lost my keys ( so they say) they waited until the end of the work day to tell me. Here it is a week later they claim they still can’t find them. I have never had keys lost by any repair shop ever, except by aamco. This is the first an last time I take my vehicle to them
They are careless and will lie!!! I am seeking legal action against the location in Metairie for failure to perform work charged and collected.
Go on their FB page and post about your experience below one of their post…it will get their attention when customers start seeing how they handle business and GO SOMEWHERE ELSE!
Posting on their page!
I recently had my transmission repaired by aamco and when I went to pick up my vehicle it was still having same problem went back within 5 minutes of picking up my vehicle told them it was still driving the same way I was told that the shift gear is broke and that I would have to pay to get fix it wasn’t broke before I took my vehicle to aamco so it shouldn’t been that way when I picked it up I see there’s a a lot of complaints with aamco about the same problem someone really needs to look into this If we pay for services to be repaired then we should get that not another problem that we didn’t have so they can get more money
Go on their FB page and post about your experience below one of their post…it will get their attention when customers start seeing how they handle business and GO SOMEWHERE ELSE!
Posting on their page!
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number. To contact me Google search( dynamite1 aamco ) this will take you to my webpage OK.
Stand Up For Your Money!
Thank you for all your support!!!
I have posted a negative feedback already on Yelp and on Better Business Bureau for:
AAMCO of Lakewood WA
12006 Pacific HWY SW
Lakewood, WA 98499
253-581-2725
I purchased a Groupon that would cover either front or rare brake pads replacement, resurfacing the rotors and the labor for both. Before taking my car in (which I might add has to be left with them all day long for this service) I had both the Toyota dealership and Les Schwab inspect my brakes and both confirmed that the front pads were in good shape and that the rear pads were getting thin, 3mm, and would advise having them replaced soon. So, I new that was all that was needed done and that my Groupon should cover the work in full. I dropped my car off on 9/25/2015 at 8:30am and got a ride back home. After a few hours I get a call and the lady says that the tech found that I had no pads left on my rear brakes and I was metal on metal which had damaged my rotors and scored them so they could not be resurfaced and would need replacement. She also said my calipers were sticking and they also needed to be replaced as well. All this additional work and labor would cost over $400 additional dollars to perform. I told her I don’t believe you and that she was lying as the brakes were just inspected at both the Toyota dealership and Les Schwab and they said the pads were getting low around 3mm and no other problems. I told them not to touch the car and I would not pay them a penny and will be down to pick it up and take it back to Les Schwab. After getting another ride down there I got the car and took it back to Les Schwab and had the rear pads replaced and the rotors were resurfaced and that no scoring was present as the pads still had 2mm left on them. The calipers were also fine and not sticking as AAMCO claimed. I paid with tax $194 for this work. I called Groupon and complained about AAMCO’s unfair business practice and how I would not be able to use this Groupon as they were not honoring it as it was advertised and intended. They refunded my money in Groupon bucks. I was unable to leave a feedback on the Groupon site which is unfortunate as I don’t wish any others to have to go through this experience. I noticed that many others have had the same kind of experience as me when trying to use this Groupon as evident from all the negative feedback on Yelp with very similar stories. Do not give this company any work or believe anything they tell you without confirming it with a reputable repair shop first!!!
I also posted a very detailed review on YELP about AAMCO, Metairie, Louisiana.
This entire franchise is a MESS and needs to be shut down!
Took the car in for rebuilt transmission. They were rude, never returned calls. Damaged bumper and lost rearview mirror. The transmission does not work properly, it jumps out of gear while your driving. Took it back with no success. I have filed a dispute with AAMCO credit. The owner of the shop said we had to give the transmission back but, when we offered to do that he declined. I paid $2009. for a defective transmission. There are always dissatisfied customers in the shop.
I have left 3 messages with the corporate office, still no response.
I have also reported to BBB.
AAMCO TEMECULA CA . Steve AND Vince are either fools or outright THIEVES . They took 2 weeks and an additional $450 to rebuild my trans. MYSTERIOUSLY the drive shaft no longer fit . WTF . LEAKS and enormous vibration. Took it back . “DUH , WE CAN’T SEE ANYTHING ..” Took it to INTEGRITY AUTOMOTIVE . Took Tony about 7 minutes to see my NEW YOLK WAS HIT WITH A HAMMER IN 2 LOCATIONS . I stopped the payment through WELLS FARGO FRAUD PREVENTION . More powerful than a team of lawyers . I wish I could post a video to show how blatantly they lied .
Metairie, LA shop also quoted me one price then just before scheduled return of vehicle, the price increased for additional services.
When the trans started leaking within 5 days of getting the car back, another trans shop took the trans down and said NO VALVE BODY WORK WAS DONE. They supposedly increased the final price cause they did valve body work.
Seeking legal advice.
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
To: All This May Concern, I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2.
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number.
As a matter of fact you can contact me through my webpage
Janet, Nothing you claimed they did was illegal therefore what they actually did ,according to you, is on the “OK” side of the law. This shop ,as I understand it , has a super honest owner and customer service manager. I highly recommend that you erase this experience from your thoughts and move on with your life.
Lol this is BS… What they did to her is not acceptable whatsoever. I myself have had really bad experiences. Sure the worker there telling me to “f*** off and go to a dealer you f****ing idiot.” Isn’t illegal, but it sure as hell ain’t ethical
adding from yesterday. . .
OK. . the next morning (today), I noticed the heating gauge start to rise so I pulled over and let the car run .. and guess what, the fan is NOT working at all. When they said the car was ready to pick up yesterday. I asked if the fan, electrical and everything was working properly .. the owner/mgr said “yes”. I was happy about “that” news. However after trying to leave the shop (backing up) and having my car stall and how I was treated, I was exhausted, belittled and abused .. now today, knowing that they straight out LIED to me. The fan was NOT working. He just wanted me to pay the bill and leave with MORE problems. I don’t know if they “did something” to my car to cause the idle issue–mainly because I’ve never had that problem before and it WAS working fine. . but they owed me a call when the mechanic noticed and experienced this new idle problem too. And to top it off, the fan was never fixed. They lied. They are also the first mechanic shop that didn’t show me the work done. . just insults, not answering legitimate questions and incompetent work. The mechanic changed a hose and added coolant. . that’s it. $195.12. This is criminal. How would HE feel if he had the same experience to his car? Of course, he refused to answer that simple question. I want justice.
Google — “lawsuit against aamco metairie, la”
Here’s the link — AAMCO has been sued and will continue to be sued for the way they handle or cheat their customers.
“ATTENTION LEGAL NOTICE”
AAMCO Transmissions & Total Car Care 1444 E Colorado St Glendale, CA 91205
I’m the Plaintiff: Merritt, in this Case Number 15G07337 Merritt VS. AAMCO date set for trial 2-29-16 @ 8:15 AM. Alhambra Courthouse 150 West Commonwealth Alhambra, CA 91801 Department NE2. If you have any information on this business to assist in my case Please write and send directly to the court you must use the case number. To contact me Google search( dynamite1 aamco ) this will take you to my webpage OK.
Stand Up For Your Money!
Thank you for all your support!!!
My car overheated so I stopped driving it and made an appt and towed my car to Aamco in lake forest, ca; DBA: Cal Kidd Inc. He did explain the they needed to replace the hose and then they could do the diagnostic test (run the codes) afterwards. OK, cool. I verbally approved that. I got the call that it was just the hose and the electrical and fan were fine–no replacement of those parts needed and my car was ready to be picked up. Yeah, right? but when I tried to drive the car out (BTW: it was parked in the same spot the entire time).. it died. I went back in and finally met the mechanic and he said when he test drove it, he experienced “idol problems” too. I asked WHY I WASN’T I CALLED re/this issue? The manager and mechanic didn’t want to discuss it. I asked wouldn’t this show up on the diagnostic test (running the codes)? He then said he didn’t have authorization by me to do that–only the overheating aspect of the car.
I have never experienced that before. Other mechanics have simply run the codes to check for everything and IF there was something they found, I would receive A CALL to enligten me and see how I wanted to proceed. This did not happen AND I was treated rudely (like a bad child) repeatedly. He wouldn’t answer questions–only repeat the same thing over and over again. I asked him sincerely, “how would you FEEL if your car didn’t work after if was “fixed?” He refused to answer any “personal” questions. I only asked to see how HE would respond, react and do. Nada. When I asked about running the codes (diagnostic test), he said, he could do it on Monday (today is Friday) and he would ONLY check for those codes pertaining to this ONE issue. Again, I have never experienced this response/treatment before. Mechanics want to check everything–it’s in their best interest AND the car owner’s as well. Find everything upfront, right? When I asked how long running this diagnostic test for this ONE thing would take, he said 4 hours. I said, look I understand that you need the car for “4 hours” because you have other cars, that’s fine I guess–but the ACTUAL time it takes is what? He would ONLY repeat the same thing over and over like a pissed off parent talking to their stupid “not getting it” bad child. Look, if someone had made a mistake and offered to check it out on the spot and apologize for at least not calling me. . I would have appreciated that and been cool with it. I don’t expect any one person to be perfect. stuff happens. . but it is HOW it’s handled after the fact whether a mistake was made or even if he “feels” (he does not feel) no mistake was made. You “make good” right? I’ve seen the diagnostic codes run before and it literally takes minutes. He could have run them all right there and eased my mind and I would have appreciated that and felt heard and valued. Instead I was belittled, my concerns and legitimate questions were ignored and insulted to boot. BTW, for replacing A HOSE & adding coolant, it cost $ 195.12 (parts & “labor–$57 hose, $35 coolant & $95 labor). . even my out of state mechanic brother in law said this was ridiculous–over priced. It should have at least come with kindness, concern and care for the client and car.
Took my 04 Ford ranger to Ammco in Wheeling for a leak paid for a rebuild.Had to take it back 2 days later for another leak.Month after that shifting hard, another leak. My truck started pausing going in reverse, took it to the Robinson Pa store.now my overdrive is flashing it was up at Robinson for 2 weeks with the conclusion its not the transition problem. Was advised to take it to a dealer, so I did and transition problem. Back up at Robinson for the sixth time. Picked it up this evening and of course still flashing. My truck has been down for the past 4 weeks, thanks to the skills of the incompetent mechanics that they hire. The customer service is a joke who never returns any calls. Even wrote letters to the CEO MALON WILKUS and the CFO and the COO and of course nothing back. Great company u don’t even care about your shops ripping people off and doing XXXXXty work. Well Aamco u will hear from me again because I am getting a lawyer in the morning and you can give me a full refund. I will be more than happy to take my vehicle to someone who knows what they are doing
There are two sides to every story. Give the dealer a chance to explain his side.
I took my mazda to Aamco in Mcdonna Ga the Manger agreed to finance the repairs (lied) after me calling him for 4 weeks he told ne i needes 2300 to gwt my car fixed …. when u ask him well what about rhe financing he claimed the company doesn’t do it any mor and now wont give my dam car back saying i own them 800 for tearing my car apart…… i filed bankruptcy and he’s still refusing to give me my XXXXX and no on from there fake cooperation will call me back im filing a law suit this week
My car @ Aamco they are not giving my Car lback either
Get off this board you low life!!! Go back to your hole.
I took y bmw to aamco they had my car for six months they damaged my interior and property was missing when I paid 3700 the manager gave me 24 months or 24,000 miles but the owner said he was only going to give me12 months to me that means he is not confident in his own work I would not recommended aamco to anyone
I had a judgement against one of aamco transmission franchisee in Columbus Georgia. He fails to appear in court due to fraudulent act. He was able to explore 2400 from my credit card account without providing any car service to me. I want to know how I can be help to further go ahead with my case.
There is an attorney in New Orleans, LA that just litigated a case against Metairie, LA AAMCO.
I am calling him to see if a class action can filed against AAMCO — they do not perform services charged,
I left my car in AAMCO Miami, FL for a $2200 transmission repair.
AAMCO fixed the transmission, but the first day I drove it I noticed that the steering was way off! and every time I passed by a bump the car sounded like it was going to break!
I took it back and they told me that that they where going to check it.
Surprise a piece broke and they told me it would be another reapair.
After I told them that the car WAS NOT that way when I left it they said that the piece broke due to normal wear and tear and that the sterring was like that already.
That it was their word against mine. That I had no evidence and in other words I HAD TO EAT IT.
What do I do? I call customer service in HQ and all I get is voice mails and they never get back to me.
What ever happened to listening to the customer. Reasoning and accepting that my car was not like that before it was sent to AAMCO?
Please help.
I have been trying to get HQ to call me back for days now….they keep emailing me their phone number and extension but no one calls back.
I gave them one last chance to call me. If no response, I will seek legal advice from the same attorney that successfully sued them earlier this year for keeping a customer’s car 20 months forcing them to purchase another vehicle.
THEY ARE A MESS!
I’d like to get in touch with you Lorraine
Took my sons infiniti to have transmission rebuilt they said it be ready in 3 days after back and forth finally got the car back after 15 days took it home 2 days later doing the same thing as when i took it in shifting hard and this is a rebuilt transmission and i thought this was reputable company but i see theres no pride and this why i paid 2300 dollars
Had my transmission rebuilt by aamco in Riverside ca , cost me over 4000.00 dollars .
Got my truck back after about a week in their shop . Got my truck back , and it was shifting hard , then the seal started leaking , so Intook it back , I told them of the hard shifting , and what I was told , is that all dodge trucks shift hard.
Before I took my truck in , it shifted smoothly , never shifted hard . To this day it still shifts very hard , and they only gave me 12 month 12000 mile warranty . Needless to say , I am very unhappy . I’m trying to get a hold of someone in corporate , so I can file a complaint . Can anybody help me ?
The Aamco at Kamloops charged me almost double the price of OEM parts that I can get from the market. Please look into this matter as I gave Aamco my complete trust and they ripped me off royally for a job that would have actually almost half of what they actually ended up charging me. Furthermore, they also called me at the last moment to notify me of additional parts and services. Very unprofessional attitude and would like to have my faith in Aamco restored.
I took my 2005 Ford Freestyle to the Butler, NJ AAMCO in mid April. I was told a transmission installed from a junk car would be $3,000. Once he got the car, then the quote it went up to $4,000. He did fix some stuff like replacing one caliper and Rotor, spraying the altimeter (it was stuck). so now the bill is $5,000.
I got the car back on 5/4/15. It had a 30day warranty. On 5/11/15 the problem returned. AAMCO towed it and says he’s been trying to fix it. It is 7/29/15. They called to tell us to pick up the car because they are closing!!!! What will AAMCO do to back this?
I also had my 2007 Equinox fixed by the Butler Transmission back in April 2015. Jamie told me he can’t guarantee the fix because its an old car. (huh?) In July I was smelling transmission fluid. I took it to another Transmission place and they told me I have 2 quarts EXTRA fluid!!! The trans is otherwise fine. AAMCO in Butler is a total scam.
Still need my Ford Freestyle fixed!
Oh, and may i add with the Freestyle I got a printout go the codes. There are 7 Transmission codes being thrown, but none on the engine.
I took my 96 ford ranger in to the Gresham office and I was quoted over the phone that the tow was free if I had the work done there I was told the first time I took my truck in that it would be done on 3 or 4 days and of took there 2.5 weeks the first time my transmission went out 2 days later and they came again to pick up my truck and told me was being charged for the tow a second time I played for recondioned tranmisson and it broke down in 2 days told ( Steve ) that I was not going to wait another 2 weeks for my truck and it has been 3 weeks since I took it in and stl have not heard from business and I am now going to start court proceedings against Gresham Oregon
Not a happy customer
On 6/12/2015, I authorized AAMCO on Camp Bowie to repair the transmission on my 2008 Toyota Tacoma. It was returned to me on 6/15/2015. AAMCO informed me that repair was complete and warranted for 12 months. From the day I accepted I, there was obviously something not right and it became worse. I took the truck back to AAMCO on 6/22/2015 because a transmission related engine malfunction code. It was returned to three days later and AAMCO said everything was good. The very next day, I took my truck back because the transmission was still not repaired correctly. After many excuses and lies, and a payment over $3900, I am still waiting for my truck to be repaired and returned.
Frank you got hosed! They got your $3,900 you got ripped off. You should’ve gone to the Toyota dealer.
We are writing this letter to address the misleading, nearly fraudulent dealings with your company AAMCO Transmissions on this first and only visit. Approximately 11:00am on June 17th of 2015 we came into the establishment after speaking with your manager HECTOR over the phone early on Wednesday morning. Hector said that they weren’t overly busy this day, so if we could bring in the vehicle immediately because a bay is open and it could be looked at. What our 2012 Dodge caravan needed was an air conditioning fix. It was not completely broken hence the driver side vents blew out cold air. Upon arriving at AAMCO located at 8225 East Butherus Drive the manager there Hector said that after a detailed diagnostics he would be able to properly access what the problem was with the cooling system. Hector explained that in about 45 minutes they would have more info on it.
Initially Hector was very friendly and extremely accommodating in his explanation of what was to be expected in figuring out exactly the issue. Since we were from out-of-town, this seemed great. The caravan into AAMCO transmissions with the air condition working and blowing cool air into the cabin interior. The issue was that it was only blowing out of the driver side vents and not the passenger side vents in the cabin. The passenger side vents blew out heat while the driver side blew out cool air, simultaneously.
The major problem was that no mechanic is able to work on a car before advising the customer of the cost associated with the repair, parts or labor required to fix the problem. In this particular cooling problem, no single part was replaced or ordered. An inspection of the problem did not lead to any part being purchased or added. The final invoice paid stated $189.98 cents. On the invoice that amount was charged under “parts” $0 dollars in labor. Total cost paid via Visa Card was $232.07 after tax, a price lower than what Hector initially requested from us to release the car. He requested an unreasonable amount of money approximately $350. I do not recall the exact price over three hundred dollars, but anything above no cost is dishonest claim.
Credit Card Transaction INFO: Invoice: 0000004 – Merchant ID 8000822885
Service Invoice INFO: No. 106831 #19740 Jamcon LLC 8225 E.Butherus Dr., Ste 1 Scottsdale, AZ 85260
I do not know why this happen this way, I suppose it was because we are from out of town and would not be returning often, but after this experience we do not intend to return here for repeat business or to get rear brakes done or any other service here at Jamcon LLC/AAMCO Transmissions.
We are writing this letter requesting a refund in the amount of $214.98 of the $232.07. Minus the Shop supplies cost of topping off the Freon or whatever else a No-Cost Multi-Point Inspection in tells.
Return correspondence via FAX
Thank you for your attention in this matter
Problem: I took my 2004 Lincoln Ls V8 to AAmco 746 Chester Pike, Prospect Park, PA 19076 the beginning of May with high hopes of getting my transmission fixed. The Manger there (Dale) told me that they have to run a diagnostic test to find out what damages are done. After the test Dale gave me a list of problems that they found. I asked (DALE) him will they be able to fix my car or should I just get a new car and his response was “yes they could fix my car” totaling $2500 with a $800 deposit and it will take about 2 weeks. I paid AAmco $2500 cash a day later hoping my car would be ready to go in two weeks as promised. Two weeks with No Car pass and I didn’t hear anything so I called Dale for any updates on my car. He told me that they were not done with my car they found more problems and would need an additional $1100 to fix my car still assuring me that they were in fact able to resolve the issue. So I paid an Additional $1100 dollars to get my car fixed. Another 2 weeks pass and I still didn’t receive any updates so My Father and I visited the Franchise and they asked us for an additional $900 because they found another problem with the computer system on the car. For the past two months I have been renting cars from enterprise ( totaling $1500) which has put me in a bad financial situation right now. Which they did not contribute to this expense. I still have not received my vehicle after spending over $3500.
Desired Resolution / Outcome
Desired Resolution: Refund
Desired Outcome: I want a full refund for my car and rental car expenses. It is Now the end of June beginning of July and my car is still not fixed I have been without a car for 2months now. The mechanics at AAmco may have known that my car was unfixable and I feel they took full advantage of me by continuing to increase the cost on the problems they said they found on my car. Currently I have been renting cars from enterprise to get back and forth to work and school which has become a bit of an inconvenience from my everyday life, and I am suffering financially paying for my car to get fixed by AAMco, purchasing rental cars to get back and forth to work/school and paying out of pocket for my Graduate college courses. Your assistance would be greatly appreciated.
On May 15th 2015 I bought my car into your location at 2016 Keller Springs Rd Carrollton, Tx. My transmission was kicking extremely hard. I was told I needed to have my transmission rebuild. this cost me 2200.00. I pick up my car May 19th. I told them the transmission was doing the same thing. I was told to drive it for a few days. After 1 week I bought it back, there tech say he drove it and it was fine. I continue to tell them it was not fine it was jerking and kicking. On today 6/25, the transmission stopped and left me stranded. I had to leave the car and walk to work. I expected to get better service thru AAMCO, and needing AAMCO to provide me with transportation while this car is being repaired.
I know we are very disappointed in the service we have received from AAMCO. We brought our truck in 2013, had to have the transmission rebuilt. Had to take out a loan to do so. Within one year, the torque converter went bad. Had to replace that. 1500 miles later, the transmission is shot again, no warranty. Another 4300 dollars… this place is one of the worst we’ve dealt with. It’s time we need to junk the truck since the tranny is going to cost us more than the the truck is worth… so sorry we ever went to them in 2013. Worst customer service, they don’t stand behind their work or their customers… Won’t ever be back there again.
where do i begin well i brought my car a 2008 Toyota Avalon to AAMCO TRANSMISSIONS in FORTMYERS FLORIDA
keep in mind that i did go Toyota which is where i purchased the car and they asked me for way too much money since my warranty on the vehicle expired i couldn’t afford the price that was given to me so with that being said Toyota said said hey your car is practically new the only is issue is this transmission i said OK i did my homework and found aamco big mistake i went with the rebuilt transmission deal long story short they had my car still have my car for a month every-time i get the car back i can never keep it for a whole week the car wont reverse the car would over heat the car wouldn’t even drive i paid over 2000 dollars for this service and instead of apologizing for the inconvenience guess what the ass hole that work there by the name of mike tells me i owe him 400 dollars why u ask well he says its because my car needs a part that has nothing to do with the transmission so there fore it needs to come out of my pocket i refuse to pay for it had he did his job right the first time we wouldn’t be in this situation what makes me angry is the how bad the communication is with his customers if you tell a customer their vehicle will be done on a certain date and it isn’t its only right u pick up the phone and say other wise after all the customer did pay for service to be done a phone call wouldn’t hurt he would tell me my car would be ready on Tuesday and Tuesday would come and go and here the funny part every weekend he seems to be out of town yeah right i wouldn’t recommend anyone go to this shop when i told my friends and family about it they all said one thing about this place they are horrible and they will find any and every reason to charge you for something i am 8 months pregnant and due in august i have two toddlers and i work in a whole different city about 1 hour away from home can you imagine i want to sue them for sure
where do i begin will i broought my my car a 2008 toyota avalon to AAMCO TRANSMISSONS
AAMCO 2973 S. Federal Hwy.
Stuart, FL 34994
**AN INDEPENDENTLY OWNED AND OPERATED AAMCO CENTER**
No issues with staff. Friendly, willing to explain and answer all questions, markup is high.
The owner however is unprofessional, rude, foul mouthed, arrogant and full of himself. I spent $2,450.00 to repair at 2005 Hyundai Tiburon that is in excellent condition except for the transmission issues I began to have on May 29, 2015. I agreed to the terms to repair the vehicle and made arrangements to get a rental car for one week ($140.00) because I was told it would take that long. No issues with the time frame. After one week I began to get excuses; my guy fell and hurt his back, we are having issues with fixing the transmission, we need to order new sensors now (charge more money), it’s first come first serve, I don’t have enough people to work, we only work until 12:00 on Saturdays…blah, blah, blah. On June 9, 2915 I call the shop around 10:00 AM. The owner answers. He immediately starts with the excuses again. I begin to get frustrated with him. I don’t raise my voice but do tell him that I’m not happy. He states he will give me a $100 credit for the problems I had to deal with. I tell him that it’s unacceptable and that I feel $140 credit (additional one week car rental) was acceptable. He says “Hey, I’m throwing you a bone here and you want to argue about it”. I tell him just because he doesn’t like what I have to say doesn’t mean I am arguing. As I continue to talk he repeatedly talks over me and then accuses me of being loud to him. When I tell him that I am not being loud he says, “Well then the volume of my phone must be turned all the way up”. Now I’m really not happy. I voice my concerns about not having the car. His response was this, “Why don’t you stop your XXXXXXING”. Needless to say I was shocked. I asked him if he knew how his supervisor would react if I were to tell him/her what he just said to me. He said, “I don’t have a supervisor. I own this place”. I said, “No wonder you feel like you can talk to your customers like that”. I am disgusted by his attitude and self righteousness. I will never do business with any AAMCO again nor will I recommend their services to anyone. I am also writing a letter regarding this incident to the corporate office of AAMCO. Let’s see if someone there will tell me to “stop XXXXXXing” or actually show some professionalism.
AWH…where do I start…. On or about April 2 or 3, we took our 2003 Lincoln LS to the Aamco Transmission located in Maryland Heights, MO to have our transmission diagnostic. We were told by the desk clerk (as he has no knowledge of cars) that it would cost 498.00 to drop the transmission to determine why the car was hard shifting. After 1 day at the shop, Mark called to say “yes” it was our transmission and the cost would be around 2300. We agreed to have the car repaired. After about 1 week of send the transmission to their Wentzville, Mo location where all transmissions are rebuilt, the car was returned to the Maryland Heights location for us to pick up. This was around 4:30 pm, just before the shop closing at 5pm. My husband driving the supposedly repaired Lincoln proceeded to put the car in reverse, which was extremely hard and heard as I was driving away in our other vehicle, while Mark the office clerk was driving off. Needless to say after driving the car for a day, we returned it to the shop to explain the car was exactly the same as when it was brought in. They assured us they would look into the repair, and said it takes all the parts to loosen-up (whatever) that means. After keeping the car for another week, the car was picked up and again, nothing changed. At this point, we are asking ourselves are the employees even test driving the vehicle before returning it. Well, again we take the car back (3rd) time now and 3 weeks later. I contacted the area supervisor Jerry and explained my frustrations and that our car needed to be repaired as we paid for a working transmission for this car. Jerry drove the car along with my husband and immediately saw that the car was not operating properly and stated he knew what the problem could be. After several days of no contact from anyone, we called and was told that Mark thought I (wife) was upset and did not want to talk to him…Jerry assumed that Mark had contacted my husband to tell him it was determined the computer brain of the car was bad and they would have to research to find a good one as this vehicle is no longer being manufactured. wow… is right. Jerry asked that we give him a few days to find a computer brain for this car. Again, another week passes by, and we finally called and was told a computer was found somewhere in a eastern state and was being shipped. Once it was received, we were called to provide a second key for the car so that it could be programmed. After having to pay for a key (our own fault) the key & car was taken to the dealership to have programed. Needles to say, the car had both the old and new computer in the vehicle, which, who knows which was programmed. As of today, 5/19/2015, we still do not have our car and everyone seems to be scratching their heads as to what to do. We have already spent a total of 3,000 for a vehicle that is in the same condition as when it was delivered to the AAMCO shop in Maryland Heights for a rebuilt transmission. Oh, on top of that we were told on one occasion that one of their employees (who had worked) on our car was fired suspected of drinking on the job. Not good. We are still waiting for our car to be repaired. The next step is to dispute payment on our credit card, which I’m glad that’s how it was paid. Needless to say, never ever would I recommend anyone to any AAMCO shops. Being a nationwide company, my husband felt very confident on their name and service. He’s feeling really bad as this was not my choice to have the car repaired at. Bad news and reputation for this company.
Live with it ,quit crying. Have a stiff drink and move on. They will survive without your future business.
john winkowski why dont you take your car to AAMCO then?
AAMCO @ 8709 1/2 Liberty Rd, Randallstown, MD 21133
Crooks and idiots! The markup these guys charge is ridiculous! I ended up going with an upgraded clutch instead of the OEM they had initially ordered. When I went to sell the OEM clutch they “didn’t want to bother trying to return”, I found out it’s not even a Ford kit ($500 retail), it’s a SACHS kit which goes for ~$200 (slave cylinder included). They charged me $552 for the initial kit, PLUS $122 for the slave cylinder. They wanted to sell me a used transmission with 100k+ miles on it for over $2,000 and complained when we had to wait for one with 80k I found for less than a fourth of their price. Then when they went to put the transmission back together they suddenly realized my flywheel had a huge crack in it. Another potential $650. That’s when we ended up waiting a second week for my new clutch kit to get there (which I could’ve ordered from day 1 had they “noticed” the flywheel when they did the initial tear down) (would’ve been there a day earlier had someone not declined the delivery the first time, and then they had the audacity to call ME asking where it was!).
On to the idiocy section, they:
– Broke the fuse for my amplifier (I’m assuming they did this when they took the battery out), so I had to buy a new one
– Didn’t connect my reverse light switch (I had to rip my engine bay apart after them to do so. I shouldn’t have to go behind guys to finish the job I overpaid for them to do!)
– Lost a bolt to the transmission mount bracket, had to buy a new one (That’s pretty essential, guys!)
– Parked my car up on a curb, in gear, without setting the parking brake (The transmission “experts” can’t park a car with a manual transmission? It’s a parking brake, not an emergency brake)
NEVER AGAIN will I be going to this place of business, NEVER will I recommend them to anybody, and if I had a choice to do it all over again I would pay extra to have my car towed to a reputable shop who would get the job done right without complaining about it and charging me 400% markup for less-than-brand-name equipment.
Get on top of your franchises or your company’s name is going to end up in the toilet. What if this were someone’s car who didn’t think to check behind them? What if the bracket failed because of the missing bolt? Someone would be crawling back to you for another transmission because the one you put in broke. Is that how you guys operate your business? Sabotage? For shame.
I brought my car in to the New Rochelle Office for new brakes and when my car was returned to me there was a dent on the back lift gate. After bringing it to Chris attention he told me that he would speak with the staff and call me back within an hour. As of yet I haven’t heard from Chris. His customer service (if you can call it that) was horrible. I think that he should have had the decency to at least give me the courtesy of calling me back whatever the outcome. I would not recommend him to anyone nor do I have anything good to say about what he did or how I was treated.
I was an employee for aamco at corpus Christi Texas as an assistant manager. Whenever a vehicle would get a basic service..oil change, alignment etc.. the service would come with a free MPI. 9 times out of 10 They always find a reason to charge the. customer more money. A simple oil change would Automatically change into a need to rebuilt the transmission wether the car needed or not. I have seen numerous people get ripped off at this place…and other asst mngr, shawn, would treat everyon like XXXXX. Yelling. condescending, arrogant.. its been over a year since I work there, & I still haven’t gotten paid. I would not bring Nor would i recommend any vehicle to this place. Unless you want to pay thousands of dollars unnecessarily. Take the vehicle elsewhere.
Re: AAMCO Complete Car Care, 796 Hampton Rd., McDonough, GA 30253-6512.
Back in January, I had my vehicle towed by AAMCO for replacing my transmission. I was originally quoted an estimate of $2100 for a rebuilt transmission, After a few months trying to get financing and refusing to use his title loan company. I decided that I could not afford that and wanted to have my car towed back home. I contacted AAMCO and spoke with the receptionist to find out what I owed so I could have my vehicle towed back home and she said I had to speak with Shane. After a few days of not getting a call back I called and finally reached him and explained that I could not afford the price for a rebuilt transmission and need to just get my car back. Shane said he could do a used transmission for about $1400 but not more than $1500. I agreed. It took about two weeks or more for the completion after several calls and being told day in and day out that my car would be ready and no calls, I would call the next day and be told a few hours and the car would be ready, no call. This went on for about a week. On Thursday April 2, 2015 I was told the car was finally ready. I went to pick up the vehicle on Friday April 3, 2015 around 11 am. Within 20 minutes of driving the vehicle home I realized the steering was off and the steering wheel was side-ways and the car was veering off side to side. I immediately called AAMCO and asked for Shane and was told he stepped away and she would have him call me back. After not receiving a call concerning my issues I decided that I would go ahead and get an alignment assuming that was the problem. On Saturday morning April 4th I went to an auto shop around 10:30am to get an alignment and once they put the car on the lift I noticed there was something wrapped in the rim of the back tire and the only way to remove it was from underneath the vehicle, only to find out it was a curtain. As they started to inspect the vehicle they noticed the back lateral bar was bent and would not be able to do the alignment until that was repaired. As they were lowering my vehicle I immediately called at 10:52am and left a message with the answering service and stressed that I needed to get a call back ASAP regarding the damage to my vehicle. As I waited to get a call I took my vehicle to another Auto shop for a second opinion. Only telling them I needed an alignment, they lifted my car and did a complete inspection all around and not only noticed the back later bar was bent, the two front tie rods were broke and the axle was broke the manager of that place said I had to get all those repairs done before I can get an alignment. I went home, parked the car waiting for a return call, no call was ever received. On Sunday April 5th I went ahead to get the repairs done because I was told this was dangerous and I was blessed that my wheels hadn’t popped of while I was driving. He said the only way that axle could have broken like that was by impact. At 1:09pm, I knew AAMCO was closed but I called anyway and and spoke with the answering service stressing I needed a call back and that I had already left several messages and continued to be told they would have him call back. Thinking they would show some concern and call back on Monday April 6th, I waited a few hours to see if I would get a call being that I had left three urgent messages. After not receiving a call, I decided to call at 11:02am and was able to speak with Shane regarding the damages to my vehicle. His response was to tell me how old my car was and how many mileage I had, which has not barrier on the damage that was done. I deem it to be fair to compensate me for the damages done. I have contacted all the mechanics that had contact with my vehicle prior to the towing and one of the first questions asked was if my car had been towed and I said yes, AAMCO towed my vehicle. Mr. Brown, the mechanic that was last to have contact with the car stated he knows there were no issues with my vehicle because he drove it before he suggested to me that I possibly needed another transmission or have a sensor replaced in the transmission. The car drove perfectly fine and the steering was not sideways. I have pictures of the steering wheel prior to the repairs, as well as statements from mechanics that has worked on my vehicle, and pictures of the damage to my vehicle. I deem it fair to be compensated for the damages done. I am trying peacefully to handle this matter outside of the court.
Every encounter I have had with the Wentzville, MO manager Jerry Gervais has left me mad! He talks over me, interrupts me, and has a smartass answer for the questions I ask. After being misled by one manager, Jerry called me to ask when I was picking up my 07 Mustang, he could sense my frustration with the previous encounter he told me the problem has been rectified…by firing the first manager. I asked him hoe that rectifies my problem, he didn’t have much to say and hurried me off the phone. When I got my car back the radio won’t work. I brought it back and they won’t help because the transmission doesn’t affect the radio, yet it worked when I brought it in! Then, he calls me and says the coupon I used was invalid and the employee who accepted it would have to pay the 150 bux back so I have to sign a paper saying that I was given a discount!
Like an ass, I decided to call them about checking fluid levels in my Explorer. Jerry said if I do that I may as well just have the transmission serviced. I asked him what that meant and he got mad and told me I just don’t get it! What an ass! I would avoid this asshat at all costs!!!
I live in Lexington, SC I took my 98 Lincoln Navigator into a aamco shop on North Lake Drive in Lexington, SC. The manager there by the name of Andy was the rudest person ever, cursed me out like I was a piece of garbage. I recommend that no one go there. Very bad service and I give that shop a big F- all the way…….I will be calling corporate headquarters on this guy and his shop…..
The AAMCO in Hazel Dell, Washington is another AAMCO rip off. My boyfriend and I have dumped close to $5,000 into the transmission that they were supposed to fix. We paid all of the money and yet the transmission is doing the same thing as when we first took it to them to fix. It was $3,000 for the transmission to be done alone. Now when we take it back, they are rude and don’t seem to care that they are too stupid to do the work right, just like to bill people and hope that they don’t realize that they are being ripped off. Now this is gonna go to court because the services that we paid for have not been fixed at all. I would NEVER take anything to AAMCO EVER!!!!!!!! They just rip people off and it seems that it doesn’t matter what branch it is.
my warranty paid about $7000 for a new transmission on my 08 BMW 550i. Besides that, the local manager knew the warranty did not cover fluids or diagnostic. After knowing this he started bringing up charges for more diagnostic time, overpriced tranny fluid almost another $500 and just trying to squeeze the most money out of me and the warranty company. The had initialy told me car had oil leaks then said it was the tranny. They replaced the tranny, a week later brought it back cuz it was leaking and they said it was the previous leaks that they never addressed or brought back up after they got approval for tranny. They billed again diagnostic fees even dough I had paid those the first time they inspected and saw them but only worked on the tranny and yet got another $1300 paid. Now 4 Months later the transmission pan is leaking and they are neglecting their work and do not want to honor their warranty they gave me of 1yr 12,000 miles. besides that tranny doesn’t shift smoothly. Should of gone to the dealer, would of paid the same amount in the end and they gave 24/month 24,000 mile warranty. Called a different branch and said the warranty they offered should cover the whole tranny even leaks. Hope that it was Just the Taylorsville, UT branch that is dishonest and run by a thief at this point I would say and not all your branches or AAMCO themselves. Taking it to a different branch see if I get better treatment and honesty if not so me and the warranty company that paid them can pursue them in court for this. Especially after paying almost $9,000 in repairs for so called quality parts and labor.
Mr. Esteban Paredes,
We are sorry to hear that you were not satisfied with the service you received at AAMCO of Taylorsville on your recently purchased used BMW 550i from a local used car dealership.
As with many used cars on the market, they come with their own deferred repairs/maintenance issues and concerns. This is the case with your vehicle.
For this exact purpose, many consumers purchase an extended warranty/service contract. The good thing is you had this coverage, however, these organizations dictate what is or is not covered and at what dollar amount (based on your specific contract) and what repairs can be completed or not and when. Almost without exception, most extended warranty/service contract providers do NOT cover all items associated with the needed repairs on the vehicle. This was the case in your situation.
When your vehicle arrived to our location, it had the following symptoms:
Transmission fluid: Low, burnt and varnished.
Error codes: Error codes related to transmission failure where present
Performance: Limp home/fail safe mode (only had 3rd gear – missing 1, 2, 4, 5, gears)
Motor oil leaks (from many locations of the motor – majority front and rear of motor)
Power steering leaks
Actual costs that were paid (by you or your warranty company) for your Transmission (less sales tax and the other repairs/services you authorized) were: $6385.68.
Comparison estimate: BMW of Murray Dealership estimate (less sales tax – dated 3/25/15): $7,882.34
Additional repairs:
You did have additional repairs (unrelated to your transmission) completed at AAMCO Taylorsville on a separate occasion. These repairs were all related to the excessive motor oil leaks and power steering leaks from various locations very common on this vehicle year, make and model.
As you know, due to the excessive nature of your motor oil leaks from the various locations throughout, we recommended to you that the remaining leak repairs (unrelated to the repairs we competed) would need to be completed by a BMW dealership.
All of our repair work is warrantied and guaranteed. Please accept my personal apology for any misunderstanding or miscommunication that may have occurred in this regard. You are ALWAYS welcome to contact me directly with any concerns.
We take our customers’ experience very seriously and appreciate you taking the time to provide us your feedback on your experience. I am available at any time to discuss your experience personally and would appreciate the opportunity to inspect your vehicle free of charge and make any and all corrections that may be necessary as a direct result of the repairs we performed.
Best of regards,
Rod Waller
AAMCO Taylorsville
Funny how you are the professional service we bring it to, but cant seem to fix it, I have the a problem with a las vegas dealer and all they want to do is charge me mre money to fix what I brought my car into be fix, AAmco customer service you need to control your franchise’s and stand behind your name, I paid to have a tranny fixed took it to 2 other shops after the local shop did the work and they found problems with the tranny we took it in for; the over drive light flashing, the manager now gone didn’t write it down, and to top it off I had to take it some where else and pay for it to prove they didn’t do the work right, today I am still fighting to get what I paid for corrected, and I will not top until AAmco. gets this handled. lets see if any one responds to me, the corp, office seems to side with the local company…
after paying over $3,000.00 for a transmision repair the work was not up to par with in one week the drive shaft came undone and put my life in danger , i am very upset .
Bob Scott
On 11-20-14, I had my 1997 XK8 towed into AAMCO at 1444 E. Colorado St. Glendale CA. Mr. Robert Bakhtiari me quoted $2,500.00 to repair it. When I came to pick up the car on 11-25-14 the price changed to 3,500.00. I drove off and had to return back within an hour because my check engine light came on. After returning informed Mr. Robert Bakhtiari, I was told they would repair the problem and to come back on Saturday, the 11-28-14 which I did. I have taken my car back there over four times for them to repair the oxygen sensors that was damage when the mechanic drop the transmission before he disconnected the wiring, But instead he pulled the sensor pins out of place damaging the pins in the connector. I dropped off my car on 01-15-15 and was told they were going to repair sensor and to check why transmission delay in Drive. My last visit to the AAMCO was on 01-20-15. I went to pick it up my car on 01-19-15 Robert Bakhtiari, told me a bold face lie, that I have on tape, that my car was at RUSNAK Jaguar being repaired. I contacted RUSNAK and was informed by Mr. Vasquez and Mr. Lopez that what I played on tape is not true, that my Jag had not been there since I brought it in myself. The mechanic did something to cause the check engine light to go out for a day then it was right back on again. On 02-25-15 I took my Jag to RUSNAK Jaguar to get the truth once and for all and was informed by a certified Jaguar mechanic in writing that the sensor was stretched out of position and my newly built transmission does not want to shift into 1st and 2nd gear that the gear ratio is in consistent, that it has transmission internal failure and my 3,500.00 transmission job is leaking fluid. I do not want to go back to that shop for more lies; I just want what I paid for the repair of what they damage by their negligence of not unhooking the wiring before letting the transmission drop out there by causing the damages to the sensors.
Absolutely horrible. We took our Audi to the AAMCO in Cottman Ave in Philadelphia on February 5th after my husband purchased a Groupon deal with 3 oil changes, etc. When he got there he explaied some of the issues we were having with the car and a gentleman named Mitch informed him that what he was describing was minor in nature and would take a day–two MAXIMUM to complete the work. We were quoted $179 for parts and $150 for labor and was prepared to pay that. After THREE weeks, we still do not have our car back and when my husband called (mind you we called daily to see what’s going on with the car and repeatedly asked how much it would cost) he was told that it would cost well over $3,000 but will get a $400 discount. Are you serious? We need our car back. We are willing to initiate and join any class action lawsuit against these sorry excuse of mechanics and businessman. Anyone interested please feel free to email me at Am****@gmail.com. This is ridiculous. I will be visiting their corporate offices this week. When I do go to retrieve my vehicle, it will be with the police and a mechanic accompanying me.
Please email me ASAP. I am looking at filing a class action lawsuit. 612437**** plac***@gmail.com
Porsha,
May I ask if you filed a class action law suit? If so, please contact me, similar story on our hands as well. Thank you.
We had a similar situation at the one here in Saint Louis at both the Maryland Heights location and the Brentwood location. They had no authorization from us to disassemble our car then when they said the transmission would cost $2300 to repair (mind you they (AAMCO) just dropped a new transmission in this same car in Nov 2012 after I’d just purchased it in August 2011 and it’s only a 2010 Sebring). And when Gary told us on the back end after taking our car apart in a million pieces (so he says) that for us to chose no repairs, it would cost us $800 to reassemble the car! I am outraged! Please contact me at jme.******35@gmail.com for the class action law suit!
Re: Aamco Winchest cv. Memphis,TN
Re:AAMCO Winchest Cv, Memphis,TN I took my 2002 VW Jetta to them for Transmission as it wasn’t shifting at all. Got a quote for $2000. I told them go ahead. For 6-weeks, kept getting run-around. Excuse after excuse. Wouldn’t return phone calls. Finally got car back Nov. 2014. Had and isssue with shifting and not even going into 3rd gear. Took it back after finally getting them on phone to discuss warranty. Took it in. Bad mistake on my part!!!! They have had it now for 8-weeks. First telling me they had to order a valve body. That went on for 3 weeks. Finally get valve body with solenoids week 5. Then it wouldn’t shift at all. After another 2 weeks, they found badly shorted transmission Control Module!!! Tried blaming me. after another 2 weeks of them saying that UPS can’t find the package, it finally came in. (Mind you, I go down there a least 2-3 times a week complaining about the time they have had it.) They put the replacement TCM and check. Said it was shifting and getting ready to test drive. Then smoke came out from under fender where TCM is mounted. May have fried the replacement module now. I told them they need to check the wiring, modules and valve body solenoids. Not sure how much longer they will have it NOW. Trying to figure out re-course of action. Needless to say “DON’T GO TO AAMCO”!!!! I will never use them again!!!!!! Probably wont here from this corporate bunch either. BEEEWWWAAAARRREEE!!!!!!!!
I greatly appreciate your time in reading this email. AACMO, Covina CA
The Transmission went out on my car Dec 19, I had it towed to Aamco in Covina after speaking to Jordan the Sales Manager. They were closing so kept the car there overnight. The next day Jordan advised $980 would be the total for: assessment of problem, labor, taxes and fees. He said the parts would be an additional $1520.00 to rebuild. TOTAL 2500.00 and that I would have the car back to me in 7 -11 days at the latest. I advised Jordan on several occasions that I was moving out the the state and needed the car by January 9th. Until then I got a rental car.
When I called on the 27th, car was not done-Jordan blamed it on the holidays (yet employees were there working just not on my car) and was going to take another 7 days to get (that means after January 1st). But he would help me by crediting my bill 37.50 for the rental car I had now had for 8 days. ($200.00).
Called on the 3rd of January and now Jordan was blaming the delay on the transmission delivery stating he could not force them the get there any faster and had NO idea when they would be there to install and EVEN had the nerve to tell me that if he gave me the number I should call and try to expedite the delivery. And this was going to take another days (rental car is now up to $375.00)
But wait on January 6th Jordan called to tell me that a rebuilt transmission would not be safe and he ordered a brand new one from the company and the cost of the all this was going to exceed $3500.00! well since I had already secured a loan for the $2500.00 Jordan was out of luck and needed to repair it for the original cost.
Jordan called my financial group and asked them to increase the loan amount so he could finish the work on the car! That was so illegal and I did not find out until after he had done it. My finance company thankfully called me and I advised that was not permitted. I called Jordan who at that point was still blaming the holidays for the delay even though now we are a week past any and all holidays.
On January 9th my moving day the car was still not fixed and the ever unhelpful Jordan was not rude, belligerent and vague about all repairs to my car. I left the car to relocate out of state with my company– Before I left Jordan asked if he could have the finance check for the loan I secured. The ONLY was to guarantee that the car would be done was to hold the check hostage and advise that the check would be NO GOOD in 30 days.
1 day before the check was set to expire Jordan called to tell me the car was finally fixed. So lets recap: On 4 separate calls Jordan promised to have the car ready on a certain date when that day came and went he always extended the new date 5-7 days,
Costs:
$525.00 (rental cal fees),
$2698.00 transmission repair (45 DAYS TO REPAIR),
$15,000 (for a used car since when I moved I had no transportation),
$122.00 (for insurance while it sat in his lot),
$220.00 for a new car battery (since he left the old one out for 45 days and never charged it)
That is a total of $18,565 for a transmission rebuild.
The best part Jordan called me on Feb 3rd and ask me for another $450.00 in fees!! I laughed and hung up!
I am paying a loan on the transmission for a car I DO NOT EVEN HAVE! Jordan violated several lemon laws. Jordan represents your companies name as it is my consumer duty and right to report these types of salacious practices. This type of scamming and slamming consumers is something that everyone who even thinks about using this location will know. Please feel free to contact me, though I have attempted several times to contact headquarters at AACMO and fully understand these are independent owned locations–it is still YOUR company name and something that you should take pride in I am not looking for any deals. Just someone to know that customer service actually does go a long way and Jordan and this AAMCO have none.
I took my car (Mitsubishi 3000gt) to AAMCO in San Marcos off Hwy 123 around September 2014. I got a quote for a re manufactured transmission with full warranty for such and such miles. They eagerly gave me a quote of $4000 parts and labor for the transmission and some front axle work. The worked with me generously taking payments. I got the car back and around the beginning of Dec it was stuck in low gear. I took it back and they’ve had the car every since. When I call the place the receptionist tells me that the mechanic is looking at it and they’ll call me later that day with an explanation. I’ve yet to hear anything as to the status of the vehicle and it’s been 3 months. The car just sits in the back lot. I’m near the point of seeking legal assistance to atone for a refund of services, the value of the car, and the severe inconvenience of not having transportation for months.
Have a great commercial property that will be available soon near freeways lots of parking no close shops around .across from new DMV VERY ESTABLISHED SHOP
I spent close to $5000 at AAMCO last week. My car was left at the shop for approxiamtely two weeks to allow time to order parts and work on my transmission. The shop attempted to call me on Monday (the day before the blizzard 1/16- NY) to have me pick up my car. I was unable to go due to employment obligations on that day. I returned on Wednesday once storm had subsided. I was told that I had to shovel my car out. It was completed covered in snow! The employee offered me his shovel but did not offer to help me. Is this supposed to be customer service? The car is in their lot it is their responsibility. What if I had fallen and hurt myself in anyway? AAMCO would have had a nice lawsuit on their hands. I was appalled that no one in that location saw fit to do their job and ensure that my car not be buried in snow. After spending that much money, (all cash) I thought they would have been more helpful. Needless to say, I am extremely unhappy with the occurrences at AAMCO. I will never patronize your establishments again, nor will I send friends or family there.
• AAMCO made me believe they were going to get my car fixed, “We REPAIR not rebuild,” was what I was told over the phone after the gentleman refused to give me a ball park range without a diagnostic.
•So I went in
After the diagnostic and wasting my morning, AAMCO proceeded to tell me, “we can only rebuild not repair.” That seems contradicting.
• AAMCO then proceeded to rip me off on the pricing to rebuild my transmission. (I didn’t buy in)
• AAMCO proceeded to waste my time even longer just to call me back and inform me they were going to continue to rip me off. THANKS
•During my wait to pay for my diagnostic the, “professional” Tom behind the counter (more accurately described as a fancy speaking sales person, for less then automotive savy people) proceeded to confuze a poor customer on a relatively simple water pump, or radiator leak repair, and transmission flush and servicing. He quoted her a cost of twice as much than if you were to go to anybody else and made it sound like she was about to make a series of great decisions. (Poor girl, more dollars than sense is what my dad would say)
• THEN I handed the help my cash to pay for my diagnostic and he COMPLAINED, “this money is soaking wet.”
All in all, AAMCO is the worst experience I have ever had witha automotive service. I will be leaving a bad review and contracting a corporate office. AND I will be giving negative feedback to all my friends at, Jenkins automotive, shiffletts automotive, monroe muffler, Sears automotive, j&d automotive, all my friends and family that have, and will have car needs in the future not to mention the hundreds of customers I visit monthly in the Harrisonburg, Winchester, waynesboro, Staunton, and Charlottsville area
AAMCO In harrisonburg Va.
This is regarding the AAMCO on No Waterman Ave, San Bernardino, CA. I took my ’92 Toyota truck in for a diagnostic since KFI radio advertises that if you mention them, the diagnostic is free. I was charged $89.95 and told that the free diagnostic is only if you have the work done there. I was quoted a labor charge of $595 by John. I had to make arrangements for transportation before I could leave the truck even though I was being pressured to leave it right then for a rebuild. The day after I dropped it at AAMCO, I got the opportunity to buy a whole parts truck so told AAMCO to stop immediately. I was never given an estimate and when I went in to close out the bill, I was being pressured by Andre the Manager to let them do the rebuild even though it could cost up to $4700. I had in my hand KBB quotes that my truck is only worth $1900 to $2300. Andre kept pressuring me. When I told him just close out the bill, he charged me all the labor and refused to adjust it for only labor done. All they did was remove, detach the transfer case, and put the parts in the back of my truck so I can have it towed. I asked by email for a partial refund as the labor contracted for had not been done. The owner Craig never responded. Andre insisted on talking on the phone. Told me that I was charged full labor because I had changed my mind and he refused to put his answer in writing. After reading these complaints, I’m very blessed that I got out of there for only $700, but will be sharing my experience with everyone. I will never use any AAMCO anywhere, ever. Turns out, they had never started the labor other than removing the trans. All the engine crud is clearly there with not a single sign around either seal that it was touched. Single women BEWARE. I’m also sending all my emails asking for written contact plus pics of the untouched trans to Corporate. Like they care. BEWARE!!!
AAMCO, Market Street, Riverside, CA – WORST SERVICE AND CAR NOT FIXED AFTER 3 WEEKS AND $3000!!!!!
Based on the advertisement of “diagnosis, service and maintenance of transmissions”, I called AAMCO on Market Street in Riverside CA, because I was having transmission problems. Andy said that the majority of the times it is not the transmission and only requires minor repairs. So I took my car there. After 3 days, Andy said it was the engine and would cost $500. I picked up my car after being in their shop for 1 week and it was not fixed. I called Andy and he said they never tested the repairs and released the car to me because I was in a hurry to get it back. So I took my car back to repair what I originally paid for. After being there another 3 days, Andy called said it was the transmission (but also needed the engine repairs that cost $500) and would cost another $1000. So I agreed to the repairs. After another 2 days, Andy called and said the transmission was worse than they thought and would cost $3000 to repair. After 4 weeks and $3500, my car is NOT fixed. I will NEVER go to AAMCO on Market Street in Riverside, CA or any AAMCO.
Erica,
Riverside, CA
January 2015
I live in Jacksonville Florida. I called the Aamco (on Biscayne Blvd) based upon online reviews and the fact, Dave, who answered the phone quoted me a flat fee tow of $55 and a “Free” Diagnostic, which he charged me $90 for. The total estimate was $1201+. He kept assuring me that he was helping. When I told him I didn’t have the money he suggested I fiance through them at 20+% Absolutely every place I called was significantly cheaper, including the Nissan Dealership, who Dave, made damaging statements about, insisting they would be more expensive. They were infact, $500 dollars cheaper than the estimate Dave had given me. Nisian actually they suggested calling my insurance company to cover the tow fee. I paid Dave $65 which was $10 dollars more than had quoted me on the phone and I’m sure he never suggested that as an option because he does business with the tow company. When I suggested on the phone that Dave’s Aamco was ripping me off he said he was only trying to help and that he would call around to see if there were any cheaper auto parts dealers, but he didn’t. He questioned me about who I had contacted and what their price quotes were and he immediately suggested he could “discount” stating his boss would kill him. Too late, He’d already lost my trust. I told Dave that he knew he was in the wrong at that point and again, he started with the whole “Oh I’m just trying to help”. When I went to pay the balance of $165.85, he gave me a very hard time about returning the key, he kept claiming in case of a fire they’d have to be able to move the vehicle. I informed it would would be moved, that very Day! I am disgusted and furious at how he felt he could grossly take advantage of me and I personally feel like it is because I am a single woman. This guy in my opinion very dishonest. Don’t EVER take your car there.
I have contacted the Better Business Bureau, put an ad on Craigslist and my work’s internal classifieds (the Mayo Clinic) and emailed Ken Amaro with First Coast News.
Stephanie Motley Jacksonville, FL
I took my 2000 Isuzu Rodeo To you shop on Backlick Road in Alexandria, VA. In fairfax county. I had coupon for a free check. The transmission was slipping i told them. This on on 1/2/2014. I call to check on the car on 1/3/2014 at 1110 am. I was told by the service rep that the transmission was low on fluid and it was brown. The person i tlalk to on the phone was Eric and the price to just drop my transmission would be $895.00. The person that look at it was Javier. I pick up my car and i took it to a service station near my home to have them look at it. They put it on a lift and told me it was missing a freeze plug and that is why it was low on fluid. They replace the freeze plug and change the transmission fluid and the car runs great now. That cost me $ 212.00 now how did your service person Javier miss that freeze plug missing and the transmission fluid all over the underside of the car. I would not take my car to the AAMCO service center on backlick road in alexandria VA. if you live anyone near them go some place else.
I have a toyota sequoia in austin texas in your stassney and s.first location and mark has been telling me that is going to be ready and is going to be ready for the last 3 weeks I need someone to do something about it because my wife is about to loose her job do to we don’t have the car so please help us and do something about it we need the car fix and fast and if someone from this corporate office would like to contact me with mark at the aamco stassney and south first location you can find my I have a toyota sequoia in austin texas in your stassney and s.first location and mark has been telling me that is going to be ready and is going to be ready for the last 3 weeks I need someone to do something about it because my wife is about to loose her job do to we don’t have the car so please help us and do something about it we need the car fix and fast and if someone from this corporate office would like to contact me with mark at the aamco stassney and south first location you can find my number
However, you may be surprised that you may
be able to obtain financing without having to give up a significant portion of your business to a third party.
You determine when you want to work and for how long.
” This make it work regardless attitude is what propels all successful people forward.
I took my daughter 2007 Pontiac G6 to Aamco in Miami Gardens, FL., because engine light was on and the car was jerking and transmission not down shifting. I was told it was a computer problem and to open transmission to find out it would be $500 and that piece should only cost about $45 to replace. so i said ok no problem then i was called and told once transmission was opened it was so bad inside that other parts need to be replaced and he would be easy and only charge $1649. Im like wow i dont have that kind of money right now. ok now i have a choice of them putting transmission back together and not fix for $600 or let them fix it and pay $1600. i dont have money to throw away so i let them fix it. i explained i dont have all the money and if i can pay 3 payments until paid and get car out. I was told yes but it had to be in cash only. I agreed. 2weeks later i got car from Aamco the very next day enging light back on and transmission jerking again so i took back now they tried saying it was spark plugs but i already had all the spark plugs changed. I took to autozone before i got their and they told me it was computer and dirty transmission fluid so i advised aamco of their findings. i was then told he was going to put some transmission cleaner and put another computer and he was doing this for free. Im wondering free i just paid $1640 and it still not fix. Ok they claim to put computer, the next day same problem i took back. Now they telling me its the coil pack and that need to be change another $175.19 cash since he only charging for part not labor. Ok they claimed to fix that. Next day pick up car later on same problem so im frustrated now and took to another mechanic he says the computer for transmission is the problem. almost $1800 later how is that possible when aamco claims to have put a new one and the best part is he claims he threw it in for free. So my question is if it was free what i paid $1640 for and why it dont work.
I also looked up the business name and as of 8/20/2014 the business was Voluntary Dissolution. But they are still up and running taking customers money. Aamco obviously dont know or dont care who is doing business under their name as long as they are getting paid. This is not fair to the consumers who are paying their hard earned money. I took my car back today 12/30/2014 and was told owner on vacation. I guess so after my $1800 cash but if my car not fixed by this friday i suing sombody.
Just wanted to let you guys know that you have a gem in Doug, the manager at your Renton, Washington location. He bends over backwards to help in any way he can to get the work done. Not only that, but he does it with real concern for the customer. You just can’t fake that. I cannot do a lot of work I used to on my own vehicles any longer. For the projects I cannot do, I go to this AAMCO location only because I will get an honest bid from him on any job, and an honest job done. Kudos to Doug… he deserves recognition. Merry Christmas to all.
I took my ’97 SAAB 9000 Aero Turbo in to the AAMCO,owned by Gouping Li DBA AAMCO Transmission on 187 W. Alameda Ave.Denver,Co.80223 (303) 462.2626.It took 29 Days to get my Car Back ( after being told on more than 7 separate occasions that it would be ready in 3 Days,2 Days,1 Day etc).Now,after taking this Company to Court on 4 occasions ( 3 Continuos) where I finally won a Judgement from Gouping Li DBA AAMCO Transmission Go Transmission for the amount of $3,461.66 Court Case # 14S00750.He has been Sued a Plethora of times refer to these cases in Denver Small Claims Court1.)Jeff Capra vs Gouping Li DBA AAMCO Transmission Case # 14S01087.2.)Keith W. Johnson vs Gouping Li DBA AAMCO Transmission Go Transmission Court Case # 14S01039.3.) Tyler Tuck & Todd Harbert vs Gouping Li DBA AAMCO Transmission Go Transmission Court Case # 14S00958.My Case is in Appeals as of 12/16/’14,meanwhile my Car was fixed properly by Gouping Li ( Independant Expert Mechanic)and now I will not be able to get my car out,because these Appeals go from 4 Months up to 4 Years.With that said I may have to forfeit my Car.”CONSUMER BE AWARE”! ! Monty.
does anyone even read these issues? my SUV went in for a transmission build and it is still there I was told 3 days MAX!!!!. NOW nearly 14 days there. when I call they do not call back. and I do not get answers of why my car is not ready!!!! I will NEVER trust AAMCO again. still working on trying to talk with someone with this issue. DISGUSTING!!!!!
Brought my 94 z28 camaro to aamco in Wentzville missouri for a trans rebuild. They did not diagnose the reason but when i got it back the car wouldn’t shift basically how it was before i brought it in. I later returned the car one week later.this time it them roughly 2 days and the determination was i had a pcm. So they said I have to pay for a new pcm which I believe they shorted it out but now im out on a 2k because of there mistakes. .note they said they have pics of my trans parts that were bad clutches bands etx but he deleted them lol yhea right.
My complaint is against the Aamco dealer on Garden of Gods Rd. In Colorado Springs, Co.
My transmission went out the week of Thanksgiving while visiting in North Carolina, I had a new reman put in from Cottman there, when I got back home here in the Springs, I noticed 2 bolts sticking out by the transmission about an inch below the started area that was not screwed back in, I tried to tighten but they wouldn’t budge. I pulled in the Springs Aamco dealer to ask about them and he wouldn’t even take 2 minutes to walk 30′ to look down from the open hood to see them. He said that I could leave it and he would run a diagnostic check later today or tomorrow. I ask for the owner and he said he was the owner and he said that if I wanted it looked at I would have to make an appointment. All I wanted was for him to tell me if it was something critical where I need to make an appointment to get it fixed. He was about as rude as a person that I’ve ever met for being in business . I will never go back to him, will drive to Pueblo or Denver if I need any transmission problems.
This complaint may never get read or anything done about it, but at least I tried and got it off my chest.
I took my car in to the for one thing and they found over things so they say because I had extended warranty.They kelp it for one month and two days .they put a engine in it which I don’t think I needed they broke my front motor mount. And didn’t tell me l carry it back because it was loose.they still didn’t tell me they had broke the motor mount. Two week later my car started to leak transmission fluid.i carry it back that’s when they told me the mount was broken. I had had the back mount put on at the same shop under Paul management and was told that I didn’t need the front one. Not only that l had a high pressure power hose put on that was put on right way. I ended up taking it to Buick to get all the problem fixed costing me another 900.00 dollar.i am not pleased at all .I have left my name and number on the phone.
Other not over.
I wish to submit a severe complaint against AAMCO in Redlands ca. their address is 1267 W Redlands Blvd
Redlands CA 92373 their phone # (909)7937261
I had my transmission rebuilt 3 times from the period of Oct 2013 and June 2014. All under warranty and all 3 rebuilds failed.
I paid with a credit card the amount of 3291.60.
When the transmission started to fail again for the fourth time I decided to take it to another shop and it was discovered.
An internal part of the transmission fractured and there was metal debris in the transmission oil so another
Rebuild was recommended and performed. I have a receipt that’s states these recommendations.
I sent a letter to Mr. Larry Adams who is the owner of the AAMCO shop Located in Redlands CA demanding a refund of my money that I paid since his shop never performed a satisfactory result
He denied the refund so I submitted my case to small claims court and strangely enough despite all the evidence I submitted,
Receipts, pictures even physical evidence , the judge still ruled in their favor.
I ask for my case be considered for any action against the AAMCO franchise thank you
Jesus Flores
1585 W Redlands Blvd
Redlands CA 92373
(909)892-****
E mail address d**@sbcglobal.net
they’re trying to charge me $2700 for fixing my truck an I have not gave them the authorization to fix it. there should be a law against that wanted me to go to a finance company and the finance company did not help me. I told him to wait let me see what the finance company was going to do but they went on an fix it anyway. i just don’t understand why they do that to . people that’s not right. the one in Temple Hills Maryland
11/12/2014
I, Steven Anthony Quiroga as of 6pm cst 11/11/2014 am voluntarily resigning my Management position with AAMCO. Center location 5960 NW Loop 410 San Antonio,Tx 78238. Please contact me at 210-833-**** for further details.
Sincerely,
Steven Anthony Quiroga
I took my van to the Salem Oregon AAMCO to have them check out my idle. My van ran good but the it was idling high and then low. They googled the possible problems (this is what the guy said) and came up with it being a valve. They tried to different valves and then a reading came up saying that our computer was bad. They said this would for sure fix the problem so I agreed to replace it with a new one. We got the van back and it was doing the weird idle again. The guy said it was another bad computer (the computer was new how could it be bad?). Took it back in and they replaced the same valve as they had previously tried, and that was the problem. In my opinion, it seems to me that we were taken advantage of, maybe he wanted to make a fast buck off of us. So we never needed a computer. We got stuck paying for a brand new computer which cost me 1100.00, and this is not including labor. My computer was obviously not bad, it was the valve. I had a huge feeling that it was not my computer. I have also emailed and called the headquarters several time and no response. Due to this poor customer service and their cheating ways of trying to make a quick buck off of me, I will be writing reviews everywhere, and see if I could report this company to a Bureau. What they had done to me is not right at all!
I dont even know where I’m gonna start with Aamco.
Back in 2013 our Chevy Malibu 2008 all of the sudden stop moving. We took the car to Aamco and they told us that the transmission was completely out and we needed a new one. We paid over 4,000 to get out car fixed. We picked the car up and everything seem fine until about 2 weeks when the car started leaking power steering fluid. We took the car back to Aamco and they said that by mistake the place one of transmission cables on the wrong side and it had burned down. The manager had an attitude just because they had to fix it at no cost. They fixed it but in less than a year after I get another engine light took it to AutoZone for a diagnosis and they said the code it’s giving its for a transmission failure. I couldn’t believe that after paying over 4,000 to get my transmission fixed I’m still having problem with it when I contacted Aamco and all they could say was how my warranty its up and I can drop my car off but I’ll have to pay for the repairs. This place is a SCAM and I can believe they are still in business. I think a lawsuits its in order at this point.
Well….lets see. In the spring we took our 1993 Dodge Spirit in for poor heat issues and oil leak. Aamco replaced the thermostat, hoses, radiator, timing belt, water pump, and valve cover gaskets. In less than 2 weeks it was leaking antifreeze and oil..again. Called them and of course got the “bring it back and we will take a look”. It was “now” the head gasket, which they wanted to charge an additional arm and leg for, which we “negotiated” a much lower yet still WAY to high amount..got it “fixed”. Fast forward a couple of months and the car is acting up again… By this time we realize that Aamco is unreliable and we take it for a diagnostic somewhere else. The results we got were HORRIBLE. They are: Cylinder head gaskets leaking, intake manifold gasket leaking, valve cover gaskets leaking and multiple codes. I am unsure why…after a few THOUSAND dollars, our car is now a complete POS that is unreliable and is leaking crap everywhere. It will cost MORE to fix the crap that AAMCO “fixed” than what the car is worth. I do believe a lawsuit may just be in order. This company should be ashamed of themselves. You put my family at risk and essentially stole our money as they work was faulty. P.S. This shop is located in Bellevue, Nebraska and Steve is the Manager.
Working out of town in Ohio. Needed my truck fixed. I was quoted 1900 for the work needed. When i revived the bill it was 2800. Called owner, nothing. I felt uneeded work was done and over priced. I am letting everone know never to use a aamco for service. Poor public relations. It’s aamco on Arlington road in Akron Ohio.
I took my 2009 Honda Pilot into the Aamco shop in Scottsdale AZ on Butherus. September 22, 2014 They replaced my transmission for $2000 and had the car for 5 days. My wife and had to rent a car so that we had transportation to work etc. One week after picking up the car the transmission fluid leaked out all over our garage floor and the transmission was slipping again. I took the car in again on a Saturday, on Monday I called to find out what caused the issue and to find out how long it would take them to fix it? I asked if they would reimburse for a rental car and was told that Aamco does not do that for any reason. I was told that a seal was bad in the transmission after one week of driving it? Again they had the car for 2 days and I had to rent a car. I have had the car back two weeks this time and the transmission is leaking all over my garage again, I called Aamco and they refuse to pay for a rental car and stated that we just need to bring the car in again for them to look at and figure out why this keeps happening? My car is in worse shape now than it was before I took it there with the transmission slipping. I am so disappointed in the way they handle there customers and would appreciate a response from corporate. Bad comments travel much faster than good. I hope your corporate office is customer service oriented because your service station in Scottsdale, AZ sure isn’t.
To whom it may concern,
In the late summer of 1966 the AMMCO transmission shop in Saginaw, MI had my 1956 red & white 4-door Chevrolet in for it’s transmission repaired. I had just graduated from college and was working a summer job. I was told the cost of the repairs and decided foolishly, to decline to have the work done. I was told that there would still be charges to put it back together, did I say foolishly, I went for the offer they presented to me to sign over my (1st) car over to them. They did allow me take off my new tires. Over the years I have often thought of my car that I driven from AR wishing I had not been “Jack & Bean Stalk”.
If you maintain records that far back of the employee’s, management in particular, I’d would like to try & find my 1st car. I’m not saying that anything illegal was done to me, a young, nieve lad with less money than know how, made a mistake. If you can help me to rectify it, I would be most appreciative.
Thanking you advance
Ernest L Tolbert
AMACO TRANSMISSION REPAIR IN BRENTWOOD MO COULDNT REPAIR A TRANSMISSION ON A MITSUBITSI TRUCK IN3 TRIES WHERE DID THEIR MECHANIC GO TO SCHOOL?
having the same problem with company. they got paid and i still have problems with my car, after taking it to them 3 times. the manager keeps telling me they had to fix something else, but my clutch always sounded the same from day one. now i don’t hear the clutch squeaking but my service engine soon light is on and my car runs choppy when i turn on the heat. can’t complain to their corporate office. just leave a message and they will get back with you. NOTHING LIKE THE COMMERCIALS!!!!!!!! JUST A BIG RIP-OFF!!!!!!!
Your AAMCO store at 603 Wise Rd. in Schaumburg IL is run/managed by an incompetent staff. They charge you for parts and labor and the work wasn’t even done, I thought my first visit was just a bad day for them but after this last visit it’s not a bad day but a bad establishment I will NOT be coming back here. On top of that I believe they over charged me for repairs. Who do I need to call to rectify this situation? because the manager on duty Marcos seemed to NOT care that we had been back and fourth to the shop 3 times to pick up the car and it still wasn’t right!
Hello:
On August 22nd, I had my 2002 Toyota 4Runner towed to Aamco located at 2525 Fowler Street Fort Myers, FL 33901 for what was thought to be a transmission problem. Within 2 hours I received a call from the shop stating it was nothing but the 4WD transfer case being in neutral. They were still going to give it a test drive to be sure. I was told there was going to be no charge for their time (nice gesture.) After about 2 hours I called the shop to find out how the test drive went. I was told it was running poorly and they were looking into it. It seemed to be misfiring. It was first thought to be the fuel pump, but it wasn’t. Then they thought it was timing belt, but after replacing it learned it wasn’t (they also replaced the water pump at this time.) Then they thought it was the throttle body, but it wasn’t. Although we were provided a rental car for two days, my wife and kids needed to get rides to school and work during the full week Aamco had the vehicle. After the throttle body replacement did not correct the problem, the shop manager (Mike, I believe) stated I did not owe any money since they did not fix the problem. They now felt it was a bad head and offered to do replace it for about $1000. At this point I decided to offer $250 to cover half the cost of the parts and take the truck home. The following week, I took the vehicle to my local repair shop and learned that the timing belt had been re-installed incorrectly. My local shop charged me $273 for their labor since the belt was new.
I’d like to request that I be refunded my $250 (transaction date of 8/29/14.) I believe the shop over committed to something they were not familiar with and caused my family significant inconvenience. It has been a month and the vehicle has been running fine.
Thank you for your attention to this matter.
Regards, Joe.
Early May 2014, my clutch pedal on my 2004 Nissan Xterra wasn’t engaging until I pushed the pedal over half way, and most of the time I needed to go all the way to the floor to make it work so that I would be able to shift gears. I took it to Aamco. They told me the slave cylinder was bad and needed to be replaced, so I had that done. It cost me $323.57.
Early September 2014, I barely would touch my clutch pedal and it would slam itself to the floor, a very similar issue to before. I took it back to Aamco. They told me that it’s the master cylinder this time, and needed to be replaced. The manager acted surprised that they didn’t replace it last time the car was in when they fixed the slave cylinder and stated they normally replace the slave and master at the same time. I had them fix the master cylinder which cost me $286.02. I asked if they would do it for free or a discount due to the fact that he just stated they should have done it the first time. He laughed at me. When picking it up from the shop they told me the clutch is going bad and needs to be replaced (grinding shifting into gears). I told them I’ll try and drive it because I can’t afford to spend any more money at this time. Turns out, it was grinding badly going into 2nd gear, upshifting and downshifting. I took it back to Aamco a few days later. The only reason I took it back to them is because they said they would give me a $100.00 discount on the work. They told me that replacing the clutch will fix the grinding issue that I am having. Replacing the clutch cost me $1,214.70. When they tell me its fixed I pick it up and that same day I was still having issues downshifting into 2nd and often grinding upshifting to 2nd. I called Aamco and they told me that I am just shifting to quickly and need to slow down. I tried for about a week and it never made a difference as to when I shifted. I also had my wife and my sister in law test drive it and they experienced the same grinding problem I was having. At this time I decided to go back to the shop and talk with a manager and explain that I am still having issues with it grinding into 2nd gear. The manager tells me that it sounds like my syncro is going bad. I tell him that, this is the same problem I had before they replaced the clutch, he tells me no, he argues with me saying that the problem then was that it was grinding all the time into every gear. I tell him that I drove it for several days between the two repairs and the only problem I had was 2nd gear which is why I had them replace the clutch in the first place. Now he is telling me that its a very different problem. He also told me that he didn’t have time to look at it and to come back later. I am extremely disappointed in the way I have been treated and taken advantage of. I have filed my complaint with the BBB. I demand a refund for the clutch work as it didn’t fix the problem.
I took my Durango to the se14 store in desmoines iowa I’ve never had a problem there till I paid 6000.00 for a engine that wasn’t put in right with no gasket kit redone I waited almost a month with 500.00 in rental car fees it was the worst car experience I’ve had they didnt even have the engine full of oil pathetic they just wanted my money then when a gasket went out that should be warrantied they said only the block was warrantied cowards don’t stand behind there product should be in court
I was about to Let Park Place Mercedes-Benz repair my 2003 500E until I called John at the Camp Bowie store in Fort Worth,Texas John assured me that he would treat me better than Park Place Mercedes Benz. at a much lower price and the diagnosis was no charge.now he has told me the price of labor is $800.00 more than Park Place but it would not exceed $3500 so I told him that I would be there soon to get my car and now he is telling me its $900 for the diagnosis.who do I need to speak with to get my car back? Gbro****@yahoo.com
I arrived at the Aamco establishment located at 2609 N Church St East Point, GA 30344 early Monday morning on September 8, 2014 at 7:30am with my 2004 Acura TL based on the website stated that was the time they opened however the door stated 8:00 am. I waited until someone arrived and advised “Stacy” of the issue I noticed which was the hesitation when I tried to accelerate and told him the transmission fluid smelled burnt. So I left my car there and was told I would receive a call to let me know what was the outcome of the inspection/test drive on my car. Needless to say, I never received a call so I went back around 3:30 pm and was told my transmission fluid was burnt and the mechanic stated that he drove the car and felt the hesitation I was referring to and the transmission needed to be replaced and he wished he had better news for me .The replacement would be $2800.00 and they would have the transmission in tomorrow September 9, 20014 and have the work completed by Wednesday or Thursday and you know that didn’t happen. I called on 9/10 at 8:27 to verify if the transmission was even there since I had not heard anything. I received a call Wednesday at 12:52pm stating all four of my motor mounts were damaged and should they replace them for around $524.00. I declined when I called them back at 1:17pm because that just didn’t sound correct because I never had an issue with my motor shifting or moving when I drive. I drive my car every day for 35 miles one way to work and my car was never jerking nor was the motor jumping under the hood. So after I called every day to get the progress of the car, I finally get a call Friday at 1:08pm that it was ready. So I left work early Friday at 4pm to pick up my car and before I got there “Stacy” the guy at the desk goes “how long has your engine lighting been on ?” Excuse me but it was never on and oh now I am being told the motor mounts are broken. If you test drove it in the beginning as “Andy” the mechanic stated then why is that you never mentioned the check engine light was on nor the motor was jumping around since they stated I had broken motor mounts? I did not drive the car off the lot until Saturday September 13, 2014and when I got in my car to crank it, it rattled badly and it was not like that before nor was it knocking. Now I’m not sure of how stupid they think I am but none of this was going on with my car. Something has to be done because from my research and speaking to other dealer mechanics, it’s almost impossible for me not to know my motor mounts are broken because the motor would be moving and jerking around. And this didn’t happen until they pulled the transmission out and did God knows what to my car. Also regarding the check engine light, I took it to Auto Zone and I have the printout and their system stated it was a failure in connection to the Oxygen Sensor. REALLY. So that means something is still loose in my car. It’s ironic that the same thing happened to Frankie Smith who is my boyfriend father and Aamco had to replace his motor mounts after they broke them and I actually decided to bring my car to this establishment based on the good work outside of that is the reason I took it there. Do you also know that “Stacy” at the desk goes why do I need the corporate number and what good is it going to do? I was the one trying to remain calm but after his smart mouth, I feel this is very poor customer service and it’s funny how he kept saying he is not a mechanic and he does not work on the cars so how can you say the mechanic did not break them. I contacted customer relations on September 15, 2014 at 10:51am and still no return call back yet. Someone has to fix these issues and I do not want to leave my car longer than 1 hour with them, I would refer to take it to another location and or if I get these things corrected, I want to be reimbursed.
I took my car to AAMCO with high hopes and was greatly disappointed. I went in 1st thing Friday morning because my AC was blowing hot air. Before noon i was told the hoses were leaking and that the compressor was working fine. I was quoted $400 and told my car would be ready by the end of the day. I was then called around 2pm and told they couldn’t remove one of the hoses because it was fused together and would need to completely replace piece and quoted me $700. I was called 10 minutes until close and was told my compressor was not working and I would need to replace the compressor and condenser because they couldn’t tell me what exactly was wrong. Now I was quoted $1500 but that they would look into pricing until Saturday morning and call me. I never received a call Saturday my husband had to call at 10am even though they open at 8am. I was then told the price would be $1600. I was very upset that my AC was checked and I was quoted $400 and that jumped to $1,600. I was told point blank my compressor was working fine when my car was initially checked. I felt as though they were just guessing as to what was wrong. I decided to go in and pay for what had been done and take it elsewhere. When I arrived I was told my car was not put together which I didn’t understand because they didn’t have the parts to repair it and they were telling me it wasn’t cooling. Turned out it was fine for me to leave with. I explained i was very upset and would be calling corporate. Mark didn’t understand why I was upset but wanted to make it right. He said he was sorry i felt the car was mis-diagnosed but never admitted to the fact. He was able to drop the price to $900 but was unable to have car ready until Monday. Over all my experience was very stressful. I believe my car was mis-diagnosed and if not mis-diagnosed they were not truthful as to what was needing to be done. I appreciate the fact they tried to remedy the problem but whole experience was very stressful and unprofessional. ~ Austin TX
I took my truck to aamco in Santa Ana on McFadden last year almost exactly and had my transmission rebuilt, at least that’s what I thought would happen. A year exactly 4 days AFTER my one year warranty expires my transmission breaks down in the exact same way it shouldn’t have, but did. I was ripped of by the AAMCO name. I spent $2000 having my transmission rebuilt only for it to break down in the exact same way just 1 year and 4 days later. That snot nosed kid Chris ripped me off and now I need to pull out another $2000 to have it rebuilt AGAIN. People go to aamco because they trust the aamco name not to go there to be ripped off by a snot nosed kid. My lawyer will have the next conversation with that brat.
I am writing this hoping to have things corrected on many levels. This is not only for me, but also for your future customers as well as those that do their research and make their choices to trust the workmanship, service, and respect that should be delivered when a customer walks through your door. In March of 2013, I put my trust into the AAMCO – located on North Florida Avenue in Tampa, Florida. This has played out to be a very bad choice that has set me back additional money on top of what I paid for only a mere 18 months ago for my rebuilt transmission. From my understanding, AAMCO prides itself on transmissions being their specialty and to help their customers solve the transmission issues they need help; with professional, accurate, and precise workmanship. This did not happen in the case of the final product that I received. Last Sunday (08/17/2014), my transmission seal at the motor end started to leak. I was hoping to get help from AAMCO, but I felt they were not doing their part and understanding about the lack of expert workmanship they gave me back in March of 2013.
I did take my vehicle to a different shop for resolution. They showed me the parts that were installed by AAMCO, one of them being a rebuilt Torque converter (for what was charged it should have been a new one). That pointed out seals as well as the inner and outer ring of the torque converter that were not properly installed, which caused the leak to happen.
Yes, it is true my warranty did expire on the work they did. I made my choice to come to the transmission experts…AAMCO…, which things should have been a lot better than this.
HORRIBLE EXPERIENCE!! BAD CUSTOMER SERVICES IN Lake Park, FL. I dropped my VW off on a Thursday and the store manager indicated that there was something wrong with my shifter and to bring it back the following Monday, so I did. That Monday I dropped my VW off at 8:15AMorris and the store manager was nowhere in site. He was at minimum 30 minutes late opening the shop so I left my vehicle with one of the technicians who suggested that I write down my information because he was unsure where the store manager was. After waiting for 48 hours for a diagnosis on my VW I finally called the store manager who informed me that the technician was gone for the day and that he took my VW home for the night. I NEVER fave AAMCO consent to take my VW home, nor did they call and ask for permission. The store manager gave me attitude and informed me that I consented in a test drive which included taking my VW home. I have never heard of this concept in my life and I will never return here again!!! After waiting 48 hrs they found nothing wrong with my vehicle so what was the purpose of not communicating this with me? I could have picked my car up after 24 hrs!!!!!
My in-laws and I co-own a 1994 Ford Thunderbird we purchased approximately a year ago from a reliable private seller. The Thunderbird had approximately 44,000 miles on it as it was a one owner car that was rarely driven. My in-laws, an elderly couple, were experiencing what they thought was a minor issue and wanted the transmission serviced and took the Thunderbird into the Aamco at 51st Ave and Glendale in Glendale, Arizona for diagnosis and repair. Initially the estimate was $1,200. Once the vehicle was in the shop the estimate grew to $2,200 a service technician named Sean, indicated the repairs were more extensive than they initially thought. My father-in-law went ahead with the repairs, and paid the $2,200 when he dropped it off on March 11, 2014. Once the vehicle was brought home the transmission was worse than before, the car would not stay in gear and had added problems. The odometer was no longer working and interior lights would randomly come on and go off. These issues did not exist prior. My father-in-law pointed this out to an Aamco worker when he picked the car up and was told that it was an electrical problem and it would cost him an additional $200 to fix it. My father-in-law refused to pay any more money and asked that they repair the vehicle and over the next few months took the car in three more times. On the third visit they asked my father-in-law to come in alone (without my mother-in-law) and stay for the several hours it would take them to work on the car, which my father-in-law was unable and unwilling to do. On one of these occasions my 80 year old mother-in-law overhead them as they taunted her and my father-in-law, purposely making derogatory remarks about them within her earshot. I live in Flagstaff, AZ and was unable to be there for any of these visits, but after I was made aware of these issues I personally called to complain and became involved in this process at the beginning of August. Ultimately the car went back into the Aamco shop a total of five more times, and every time the transmission was actually worse than it was when it initially went in for repairs on March 11th and none of the issues that occurred AFTER the initial visit to the Aamco were repaired.The odometer is still not working and both myself and my father-in-law were told they could not fix it, even though it was working fine before it went into their repair shop. AS of this date, while driving at speeds higher than 50 MPH the car violently slips out of gear hard enough for the glove box to pop open, the lights continued to malfunction and the odometer is still not functioning, my in-laws did not feel safe driving the car so I went to take possession of it and I made the drive to Phoenix and personally returned the car to Aamco for the last time, Saturday, August 9th at which time I requested the repair of the transmission and the malfunctioning lights and odometer. I was told by the manager, Matt, that they would make the repairs. I spoke with Matt or Sean twice the following week and was told they were having their best mechanics work on the car. Matt called me Friday, August 15th and said they could not fix the transmission and would only continue working on the car unless we paid for it. I declined as they had not been able to repair the car up to this point and had a friend of mine pick up the car on Saturday, August 16th. When I requested at least a partial refund I was told that was not going to happen. No reparations of any kind were offered by Matt or Sean, I was simply told that the problem was either fuel related or the engine was not relaying messages correctly to the transmission. We had NONE of these issues prior to taking the car to Aamco, it was a simple and slight slippage of gears. At this point I am left with a vehicle I can not drive and I can not sell and have paid $2,200 in repairs that were not done. On a personal level I feel that they endangered my in-laws by giving a car back to them that should not have been on the road. Additional I’m upset as my 80 year old mother-in-law overheard the people at the shop taunting her and my father-in-law within ear shot. I’ve considered filing a civil suit against Aamco but have been told that it’s unlikely I will be successful in winning a case against them. I am hoping that the Attorney General’s office can help us find a solution.
Called the aamco in San Antonio tx when my transmission went out and had them send a towtruck to get my truck and they told me its free towing if I let them rebuild it. So $3000 later it was done and I picked it up less than 800 miles later the tranny went out again and guess what being its under warranty and they have to redo it free now they want the tow to be on me its gonna cost 600 to get it towed to nearest aamco. I do not feel I should have to pay a dime more for their incompetent employees mess up.I would not recommend this shop to anyone ever.
DO NOT USE THIS SHOP. Springfield Va. Aamco shop We had our transmission totally rebuilt at a cost of $4000. in 10/12. 22 months and 14,000 miles later in 8/14 our transmission went out again. Wife was out of town with car. The shop in Pa. was great and wanted to help us, this shop would not even return calls to me or the shop in Pa. Did not expect them to fix for free but should have at the very least offered to help. Owner said out of warranty will not do anything. I paid top dollar to get quality work, Only last for 14,000 miles. My car is in great shape except this. STAY away from this shop, there are many Transmission shops that will do quality work. Do not get stuck like I did The shop in Pa. told me he has done this for years and years and has NEVER had a $4000.00 rebuild. Said he would have done something for us had he done the original work. Original cost for work was way higher then it should have been. No pride in their work, will not stand behind it.
I would like to say the Modesto Aamco is a shady place. I took my 99 VW gulf in to have the transmission checked out and they pulled codes and So i signed a $450 agreement to have it pulled to see what was wrong with it. When i DROVE the car in it would not go into 3ed or Drive. and i told them that. So after they pulled the transmission, the day shift guy called me and said that it would cost me $4,000 to fix. and i told him that was not in my budget. He then said that it was not rebuild-able and that i had to get new or rebuilt one. So i asked how much was that and he said $3500 and i said no its too much. I ask him to just put mine back to together and I’ll pay the $450 and just drive it home. He then said ” its junk! and that i should tow it to a just yard. and asked if i was going to put one in myself. i said now but i can’t afford to have it fixed. and in the beginning the morning guy, said if i didn’t want it fixed to just pay the $450 and they would just put it back together and that was it. so after telling them to just put it back together a second time they asked if i wanted to finance it and i said no. they call me back the next day and said they had one in stock and would let me have it for $2700 and i said no thank you and to go ahead and put mine back in and I’ll take it home. So they call me back and said that it fell apart and can’t be put back together. and they would box it up and i can come two it away and just pay them $250. I told them i drove the car they and all i wanted to just have it put back in so i can drive it home. So now I’m e-mailing you. and all I’m asking is to just have them put my transmission together as it was and I’ll pay the $450 and it’s a done deal.
I took my wife’s 2004 Nissan Quest to AAMCO in Pembroke Pines Fl, 9880 Pines BLVD 33024 last August for repair. After waiting a day for a diagnosis and estimate my wife kept getting the run around from the front desk (Mike) who was rude and showed poor customer service. My wife was not happy and expressed her displeasure with another guy named Mike who claimed to be the owner. Finally, we paid over $700.00 to have the alternator and battery replaced. When I picked up the vehicle, a man approached me to tell me what was wrong with the vehicle and what he had fixed. Once we were away from Mike, the man told me he was the owner and that he wanted to apologize for Mikes behavior and that he was going to “let him go”. This guys name was Tony and he said to call him directly if I ever had any problems.
Well, Less than a year later (yesterday), my wife’s van died again, We took it to a shop we trust and they said the problem is a bad alternator and battery. I immediately called AAMCO that originally did the work to ensure it’s under warranty and that it would be fixed at no cost. Mike, answered the phone and would not give me a straight answer as to if it was under warranty. I asked to speak with the owner who he stated “was in and out all day long and didn’t know when he would be back”. I asked him to have the owner call me. A short time later, I got a call from Tony, the head mechanic who said they would have to look at the vehicle first. He was also condescending and rude. I told him I was expecting a call from the owner and he stated “she is out of town”. I couldn’t believe the lies and deceit of these two individuals. To top it off, when I arrived at the shop, Mike went to get Tony. When Tony came out, I realized he was the guy that told me he owned the place less than a year earlier. As I was talking with him about the warranty, He stated that he was just the head mechanic. Once again, I was blown away by the con job these guys were pulling. As we talked further about the warranty, battery and labor, a woman came in who was extremely upset about an issue she was having and wanted to know who the owner is so her lawyer could get in touch with him or her directly. They would not give up any information.
My car is still there. I was reluctant to leave it but I do not have another $700.00 to pay to have the same thing done again. This establishment is ruining AAMCO’s name and trust me, I will let everyone know of my experience with this place.
the same exact thing is happening with me now so we go another mechanic to get a second opinion and it turns out all I needed was new fluid in my bwn 325i transmission and the mechanic (Mike) couldn’t even look my mechanic in the eye and tell us what he originally told me on the phone
My husband took our van in on a Saturday. The diagnostic tech had a family emergency and had to leave. Our car sat over the weekend until Monday. Monday we get the call that it is the transmission and it will be $3000. My husband says there is no way we can afford that. David White made some adjustments and got us a total of $2050. We took an advance from our boss and a company vehicle and told him to go ahead with the service. Wednesday we get a call that the car is finished. We work in Upland so we get an after hours pick up at the Garden Grove CA location. My husband starts the car we get around the corner, same symptoms and the check engine light pops on. We call David he says bring it in. My husband meets with their tech, he confirms that something is still not right, wants us to leave it another night to troubleshoot. We don’t have another vehicle at our disposal so we had to wait to the weekend. My husband took it in Saturday, store is supposed to open @ 8am, it never did. So today is Monday the 21st, this all started on Saturday the 12th. They had my car for 5 days and didn’t fix the problem. Now on his 1st day of vacation my husband is waiting for a new diagnostic on our car. I myself am not willing to pay for anymore repairs and will not ever take it to an AAMCO once this ordeal is over.
Are you located in Florida??
On 7/15/14 I took my son’s car in to be have a Transmission Input Speed Control Sensor replaced. I was charged for 2 hours of labor and Aamco only had my car for 25 minutes. When I spoke with Bob, he told me that the tools the mechanics used are very expensive and that is why it was done so quickly. This is irrelevant to my money. I want a refund for one hour of labor. That is dishonest and poor customer service. This leads me to never want to take any of my vehicles to Aamco in the future.
Transmission was jumping into gear on a 2002 VW Cabrio. Drop off at AAmco dealer in conway SC. Foe 1,000.00 they replaced a pump and said it was fine. My daughter drove it to work and then it would drive at end of shift. towed back to AAmco and they have had it ever since. Always waitng for a part or now a new transmission car is only worth 3,000.00 its a disgrace.
RE: BAD WORKMANSHIP Causing additional Damage to FORD VAN Martinsburg Aamco 1554 Winchester Av
Martinsburg, WV 25405 – (304)262-0990 Store 14850
Marjorie Stafford
DEAR Aamco Corporate Office
On 5/16/14 Our van was taken into the Martinsburg AAMCO shop as the check engine light was on and the transmission running rugged. Upon their checking the transmission an Older gentlemen who worked on rebuilding transmissions (Mr. Kelly?) stated the snap ring was broken and needed replacement and that the check engine light was #4 or #5 cylinder not firing and it was wet. The van was ok to drive. They would order in the snap ring on Monday the 19th and when they put it on the 20th (Tuesday) they would assess it and let us know if there was any further damage at the drop of the transmission to see if there were any shavings – they called the next day, Tuesday, 5/20/14 to say there was no shavings and that the only thing needed was the snap ring.
We proceeded to let them do the job and they wanted to confirm the additional job to also perform a standard tune up. Costing an additional $547.34. We approved the tune up addition. The next day (Tuesday) 5/20/14 we went to pick up the vehicle at approx 4:30pm. Drove the Van home and then took it to work the next day. Upon filling the tank up with gas – driving it to Frederick MD and Doing one job – the van began to run terrible couldn‘t gain speed -engine lights blinking on and staying on – engine clearly had an issue. So after paying $221.95 to diagnose the van and the $1322.84 to supposedly repair the van – it was now worse off than before. I also had filled the gas tank up (32 gallons of gas) and ALL the gas had virtually left the vehicle after Driving only at most 100 miles. This was not an issue prior to bringing the van in for service. Clearly something was additionally wrong after they worked on our vehicle.
We promptly drove the van back to the AAMCO Martinsburg WV approx. 11:30am 5/21/14 (Wednesday) and they took it for a test drive and they said that the apparent problem now was that the Torque converter came apart. Having paid $1322.84 to properly diagnose the issue, now the transmission was worse than it was before. They said give them 2 days to repair the problem and that it would be no additional charge. So we gave them until Friday the May 23. We called them at approx 8:30 am on Friday morning and they said they were ‘waiting on parts’ and they should begin working on the van around 10am. (no discussion on what parts they were) At 3:30pm we called to see about the progress and they then said the van was finished and out for a test drive. We said we would be on our way to get the van. ON THE WAY THERE Aamco called again and told us that the van still had something wrong, Ms. Stafford said she didn‘t want to keep the van any longer and for us to take the van to Hagerstown Ford as they had been speaking with them on the issue. When we arrived there the engine light was now off but they wanted us to pay to have the van towed to the Ford Dealer. We didn’t feel comfortable with their advice and took it to the NEAREST Ford dealer, Parsons Ford of WV. As of 5:00pm Friday, May 23, the vehicle was at Parsons Ford awaiting for assessment of what is wrong.
Tuesday 5/27/14 – we received a call from Parsons Ford that the Van now needed a catalytic converter replacement – just to start which would be
Approx $3200.00. We asked what were the codes that came up regarding the vehicles computer system check up – Ford said that the memory of the codes on our vehicle had been completely erased. Now we have owned that vehicle for 5 years to erase our computer board to reflect no codes what so ever was in our eyes to cover up the damage done to the vehicle within the period AAMCO Martinsburg had the car in their possession. As the computer holds the last 30 days of vehicle malfunction code information.
At this point we feel AAMCO Martinsburg did significant damage to our vehicle which still remains to be assessed once the initial damaged catalytic converter is replaced. Our feeling is that the tune up was done incorrectly causing the additional damage to the transmission, which upon returning the car on the 21st to Aamco they attempted to repair, but the additional damage to the catalytic converter which was also a result of mistakes done in the faulty tune -up was not a cost they were willing to own up to, thus they just wanted our van off their property.
Since on original drop of the Transmission to replace just the snap ring produced no shavings but after the tune up and snap ring replacement the transmission was damaged further with shavings and a damaged torque converter Per Mr. Kelly. As well as now a completely clogged Catalytic Converter.
Another concern is that Ford stated there were no codes on the computer as the computer was erased 3 days prior. That assessment was on the morning of the 27th. Three days prior the car was at Aamco.
Further research on how to erase every code from our vehicle – would require someone to remove the negative connection to the battery a certain amount of times to deliberately erase the codes on the computer system of our vehicle. That could only be done deliberately.
We are asking Aamco Corporate to intervene as the additional damage done to our vehicle by Aamco Martinsburg WV. Per Mr. Kelly’s (older gentlemen Of Aamco Martinsburg) initial assessment and his doXXXXented ticket the only issue evident was a snap ring replacement but clearly after they worked on the van we had significant additional damage that still is in process of being diagnosed. We now are taking to a repairman we trust and are having it towed there tomorrow 5/28/14 to have the catalytic converter replaced.
If this were your vehicle – you would want to be treated fairly. We certainly
Didn’t expect to have our vehicle come out worse than when we brought it – and paid $1544.79 to repair our van. We feel it is only right that if your Aamco’s staff worked on the vehicle and damaged it further they should be responsible for the additional damage they caused in faulty workmanship.
It isn’t fair to us to have to be liable for another’s mistakes in workmanship.
Please get back with us concerning this matter as time is of the essence.
Sincerely
Edwin Haynes
Keedysville, MD
240 626-XXXXX
May 29, 2014
RE: BAD WORKMANSHIP Causing additional Damage to FORD VAN Martinsburg Aamco 1554 Winchester Av
Martinsburg, WV 25405 – (304)262-0990 Store 14850
Marjorie Stafford
Dear Mr. Gregory Daise,
Per our conversation on 5/28/14 10:24am. We spoke of our vehicle now being towed to Terry’s Auto Center in Boonsboro, MD after having our vehicle initially assessed by Ford who told us our Catalytic Converter needed replacement at initial assessment.
(Letter Faxed to you on 5/28/14 to Aamco Corporate 9:28am)
Mr. Terry’s findings upon replacing the Catalytic converter are doXXXXented and included with this letter. Along with Ford’s initial diagnostic test.
Mr. Terry concluded based on viewing the vehicle that the Spark plugs were never replaced for the supposed tune up. After changing the Catalytic Converter and taking the van for it’s first test drive from picking up the vehicle from Ford. He found a fault code of a ‘Misfire’ on the 4th Cylinder. Now if the system Tune up was done correctly – there should be no ‘misfire’ but clearly after Mr. Terry’s viewing the console where the access to the spark plugs were located – clearly the Tune up was never performed properly. As all spark plugs appeared to be OLD were still in place. Mr. Terry also located a $20.00 that had lodged itself in the center console area where access to the spark plugs is located. Anyone opening that panel would have found the money. We feel the negligence of the AAMCO Martinsburg station to perform the job as they outlined they would do – warrants our refund. Further more Mr. Kelly – during his proposed snap ring change also replaced a ‘band’ which if not installed correctly would have done direct damage to the torque converter as well to the catalytic converter. We feel that based on the evidence Terry’s Auto Center revealed – Aamco Martinsburg’s negligence caused what initially was a snap ring replacement and a normal tune up, to become an additional $2071.07 worth of damage resulting in Catalytic Converter replacement. We would appreciate all efforts now at this point to receive fairness as to the damage they caused. Their work was negligent. Erasing the codes on our system – negligent, Not performing the actual Tune Up as billed for – Negligent – Botching the replacement of the snap ring and band on the transmission – Negligent.
I am sure if you had paid $1544.79 you would expect to have the work performed correctly and professionally. Not to have the work Not done – and what was done to your vehicle, done incorrectly resulting in further damage to your vehicle. That is not fair to us.
We are hoping that you will provide a fair solution to this issue. As I am sure Aamco wants to present itself as a Reputable Company that treats it’s customers with fairness and honesty. Sadly we have not experienced that thru the Martinsburg Location and we are hoping the Corporate office will step in to make things right on Aamco’s behalf.
We look forward to hearing from you as time is of the essence.
Thank You in Advance for your Assistance in this matter.
Edwin Haynes
Keedysville MD
240 626-XXXXX
Well, after reading all these complaints about Aamco I don’t feel like I am the only victim. Apparently, nobody has anything good to say about Aamco anymore. I remember when they would guarantee the trans for as long as you owned your car and provided free annual check-ups. So I trusted Aamco again recently when I took my Dodge Stratus to have it checked. I wasn’t really having a problem with it, only when shifting from reverse to drive would it ‘clunk’ into gear. Other than that, no problem. So then Aamco tells me I need a new transmission and they charge me $2200 to rebuild mine. “It will be like having a brand new transmission,” they told me. Two days later my car won’t start, it lurches forward when I turn the key. The only way to get it going is to put it in neutral and start it. When I get going and it changes gears from 1st to 2nd, it starts sputtering and stuttering and wants to stall. I take it back and now I need a camshaft (or crankshaft?) position sensor for an extra $200. Wow! I should have just kept driving it the way it was and saved myself $2400! I was driving it around with that ‘clunk’ for over a year! Boy, you guys at Aamco sure aren’t what you used to be. I believe your days are numbered if you keep treating people like this.
AAMCO bilked me out of over $2000.00 for a repair job to my 1999 Ford Ranger pick up. it’s been since July 2013 and they have had it back several times and have NOT fixed it. It’s awful! I’ve tried everything I can think of so far. I’ve spoken to the Regional Manager, someone named Mike and he said he’d get back to me after he spoke to the Owner of the shop in Winter Haven, Chris but neither has contacted me yet. That was several weeks ago. Looks like it’s gonna cost them a bundle because I’m getting ready to hire and attorney and THEY will have to pay my cost AND fix the transmission. You just can’t do people wrong like this and get away with it nowadays.
I am sadly dealing with the exact same situation. 🙁 The car was at their shop for a full month, never left their grounds once except when the mechanic took it for a test drive as needed, and $2200 in, I am now taking it back once more. We have been at this for 6 weeks now and we literally went seven times to pick it up because they had told me it was done, and once I finally got it home, in ten days, we have put (including the 15 mile drive home) just 50 miles put on it and it’s leaking….. Brought it back to the store I got it done at and they are CLOSED for business permanently!!!!!!! Took it to another Aamco, got here about ten till 5pm, and there is just nobody to be found, despite hours listed till 5pm… SO I have to leave it for them to check out and hope and pray for the best… :(:(:( I am almost out of both when it comes to Aamco at this point and will just NEVER recommend anyone ever.
I am in the same situation. I have a 2004 Volvo XC90 and my truck has been in AAMCO shop for a total of 2 months. The first time I picked up my vehicle I drove it for a total of 2 days and my transmission URGENT light came back on. I took my truck back and they told me I have to drive it slow and for 10days. I did exactly that and it was getting worse. I took my truck back again on the 10th day and they kept it for another month. I am still waiting on my vehicle to be fixed. They never calls me, I have to call them for an update, and all they have to say is ‘your volvo is difficult and take time’ my response is ‘dont take on a job you cant handle’. I live in a suburban area with my family and it’s really hard to get to and from work. Also to go about my everyday life without my vehicle.. I am ready to get a lawyer!!
ok so first i go to aamco to get a clutch done in my jeep… then it begins to grind when shifting, the people there tell me that the rear drive shaft is not flexing correctly and placing too much pressure on the tail shaft, i already have the 5.3 so i asked could they change it to the 4l60e transmission, we settle on a price and i deliver it to them this was Christmas 2013 they are still messing with it.. i called and confirmed that it would be ready and they said yes, tonight when i went to get it.. the shifter boot (that i bought) was not installed NO shifter boot was installed. the transmission ran like crap, not shifting or shifting in the 4000rpm line, no off the line, the thing damn near died reaching 50mph, just all in all a heap. i am extremely dissatisfied and disappointed in “the transmission experts” job since december i have ridden my motorcycle in the rain and cold to and from work and this whole process has been one gigantic disappointment.
Problem
Hi have a 98 Ford F-150 That needs a new transmission my husband took the truck to Hollywood 1631 North State Road 7 Hollywood, FL 33021 based on good reviews he read online. The General Manger Ricky Gonzalez told my husband that he could install a re-build transmission or bring his own. My husband contacted a parts company who had the new transmission delivered to AAmco in my husbands name with the warranty description inside the package. Non the less the transmission was installed not according to the warranty directions which defaulted our warranty essentially. Ricky told my husband and I, after first cursing out my husband that he would re install it according to the warranty although it would cost us an additional $200 on top of the $450 we had already paid AAMCO. Weeks CONTINUE TO GO BY AS i WAIT FOR Ricky TO CALL US.I called Friday 5/9/2014 at 9:00am , Ricky answered the phone with out greeting me and said John I will call you back. I said I am not John I’m his wife I need to know whats going on with my truck, he said I will call you back and hung up the phone.At 11;30 I went to his shop on 441, he asked me to give him a minute as he was on hold with a supplier. The supplier came on the line and politely asked Ricky what he could do for him. Ricky told the representative wait a moment.The rep did not hear him because Ricky had him on speaker phone. When the rep asked him for the order number again Ricky violently exploded with several expletives.The rep asked him to relax a bit and Ricky demanded to speak with a supervisor. While on hold he turned to me and told me that my transmission was done. I asked him once again where is the doXXXXents or pictures stating this so that my husband and I can full fill the 30 day warranty on the part. Ricky stated he didn’t have that information yet and would email me. He wrote my email on a little piece of paper, I asked him to put my information into his computer system so he wouldn’t lose it. He told me he didn’t have that type of access. Its Tuesday 5/13/2014 I have made several attempts between today and yesterday to contact the franchise. No one returns my calls or answers the phone. My truck as been at the shop for over a month paid in full. They once lost my key and informed me they couldn’t complete the job because the key was missing, they cussed out my husband in front of me and other customers, and they have consistently screened our phone calls. My husband is a United States Disabled Veteran who relies on his truck to make a living for the family. Please help resolve this situation.
Proposed Resolution
I want my truck back, if the transmission is defaulted I need a report stating the transmission was installed according to warranty so that the parts dealer will pay for a new part and the cost of service. The part had a 30 day warranty for a 100% payment since we are past the 30 days due to AAMCO’s negligence the supplier will only pay 80% of the cost. I want AAMCO to pay the difference.
Tuesday, April 29, 2014
Michelle Garza
XXXXX Highway 3 Apt. 1316
Webster, TX 77598
Michael J. Reed
M J Reed & Co, Inc.
Aka: Aamco
18420 Highway 3 South
Webster, TX 77598
Re: Unnecessary repairs to my 2005 GMC Sierra on April 21, 2014.
Dear Mr. Reed
On April 18, 2014, I gave verbal permission to your Aamco auto shop located at 18420 Hwy 3 South Webster, TX 77598, to give a free diagnoses of a problem that was occurring on my 2005 GMC Sierra. It was noted that the vehicle had excessive vibration, a noise, and a small leak in which could only be seen by getting under the vehicle. (Note: There was no shifting problems described nor noted for repairs.) The 2005 GMC Sierra was driven to the Aamco auto shop. As I returned to the Aamco auto shop on April 21, 2014, I learned the mechanics had taken apart parts of my 2005 GMC Sierra in which I was being charged to reassemble at a cost of $1,195.00. I had also learned that the repairs needed, according to Aamco auto shop will total $6,125.38 and that I would be required to pay the total amount due of $6,125.38 in order to get my vehicle back in operation. I refused to pay the $6,125.38 for repairs and $1,195.00 for reassembly on April 22, 2014. In result, I was obligated to remove my vehicle in pieces, by tow truck from the Aamco auto shop and forced to take my vehicle to another repair shop in order to get my vehicle back in working order. I had to hire another company to repair the damages that were caused due to the mechanics at the Aamco auto shop performing services which were not needed. Enclosed is a copy of the receipt for the expenses I incurred to correct your mistake of taking my transmission apart for unneeded repairs. I have also enclosed a copy of the amount it would have cost me to repair and resolve the auto problem with an explanation of the bad parts in which was causing the vibration, leak and noise in my vehicle. The statement also shows that my 2005 GMC Sierra vehicle had no transmission problems (only U-joints & transfer case adapter). I am requesting reimbursement in the amount of $1,874.95.
$2,534.39 The amount that I paid to correct the mistake of disassembly.
– $659.44 The amount that I would have paid for the correct repairs.
$1,874.95 The amount that M J Reed & Co, Inc. aka: Aamco owes for performing services which are not needed. Contact me if you have any questions.
If I do not hear from you within 30 days from receipt of this letter, I will file a petition with the Justice of the Peace Small Claims court in Harris County.
I look forward to working with you toward a resolution of this matter.
Very truly,
Michelle Garza
Under the Texas law, it is illegal to:
1. Knowingly make a false or misleading statement about the need for parts, replacement or repair service.
2. Performing services which are not needed.
3. Misrepresenting that certain services are free.
4. Misrepresenting the condition of the transmission fluid or the presence of excessive particulate matter.
We were vacationing in Florida when we experienced transmission trouble while pulling our travel trailer. We contacted Aamco on Memorial Blvd. in Lakeland for assistance. From tow truck to rental car, we were back on the road in no time. Thanks so much to Ian and employees for their hard work!
To take apart & diagnose the problem was free but when the company called me back, they told me the bill would be $1195 to reassemble it back together. The company took apart the transmission, transfer case & the drive line. There were no problems with the transmission and the company did not have my written authorization agreeing to the charges. Now, in order to fix the transmission back the way it was before I brought it in for a simple repair, I will have to pay another auto mechanic over $2500 because Aamco tore up all the seals in the transmission during the dis-assembly.
It was reported to them that the transfer case was leaking & u-joints were bad because it was vibrating. The transmission was perfectly fine with a golden color and held the correct amount of fluid that was required.
The company is located at 18420 Texas 3, Webster, TX 77598.
I have already filed a complaint with the Texas Attorney General’s Office and left a review on google & called the police for me to retrieve my vehicle. I will also be calling the BBB, making signs and filing a case with the small claims court tomorrow to retrieve the $ it will take to get my transmission back in the same condition it was before I brought it to this shop. I’ve only begun exercising my rights to not allow this company to scam or use extortion on any other customers. I didn’t get my pre-law degree for nothing and now I will make sure that everyone knows how this company really does business!
4-22-14
I SOLD A TRANSMISSION TO AAMCO TRANSMISSION STORE AT 2519 MEMORIAL PKWY. S.
HUNTSVILLE, AL. 35801 PHONE 256-539-5458 ON 1-3-14 WITH THE AGREEMENT THAT THEY
PAY A DEPOSIT OF $200.00 AND REMAINING BAL. OF $320.00 WHEN THEY RECIEVED IT.
THEY RECIEVED IT, NO DOUBT INSTALLED IT FOR A CUSTOMER WHO PAID THEM FOR IT
BUT REFUSE TO PAY ME IGNORING MY CALLS & CERTIFIED LETTER OF DEMAND FOR PMT.
IF THEY TREAT THEIR BUSINESS ASSOCIATES THIS WAY HOW ARE THEY TREATING THEIR
CUSTOMERS? THIS REFLECTS BADLY ON THE AAMCO FRANCHISE.
SINCERELY,
AUDREY FOSSETT
SOUTHSIDE PARTS
XXXXX S. MAIN ST.
ELLIJAY,GA.30540
706-889-XXXXX CELL
Your franchise located at 8866 Rosecrans Avenue Downey, CA 90242 where ANGELO GARRUBA is the DBA is nothing more than A DEN OF BANDITS and criminals. when my son Received his disability check on April 1, he withdrew all his money, went to aamco transmissions Downey, CA paid OWNER ANGELO GARRUBA and his SIDE KICK another BANDIT LOU PALOMINO, $1,150.00 IN CASH, my son was very happy for his “Rebuilt Transmission” and his 6 MONTH 3000 mile WRITTEN WARRANTY, Since he needed his car very much to drive to his medical treatments, 6 days and 60 miles later my son’s car completely stopped running and stop moving when put into Reverse or Drive, some Bandits robbed people using guns, ANGELO GARRUBA AND LOU PALOMINO, ROBBED my son with a smile and an INVOICE, you have very big men buying franchises, ROBBING customers with DISABLILITIES taking their Disability Check and GIVING THEM BACK THE SAME TRANSMISSION that WAS WORTHLESS.
I had my car towed to Aamco for a diagnostic some time around February 20th. I was told that it was being towed to the location in Miami Gardens, Florida but for some unknown reason it ended up at the Hollywood, Florida location which I was unaware of until March 20. I called continuously and spoke to the manager Ricky to find out the diagnosis. He kept telling me that they had not looked at my car yet and that he would get back to me with the diagnosis. On March 4th I received a call from Ricky stating that my transmission could not be rebuilt due to missing parts and I needed to install a used one. He stated that he had found one that cost $1495 and the labor would be about $600. He told me that if I wanted the work done he would need a deposit to cover the part and the balance of $600 once the work was done. He told me once the part arrived it would take about two days to repair. I called him two days later and he stated that the part was defective and he had to order another one. I called him a few more times and kept hearing the same story about defective parts. On March 21st I received a call from Ricky stating that he had bad and good news. The bad news was that the car would not start because of electrical problems and the good news was that the transmission was installed and to get my car I needed to pay the balance. I said okay I will take the 600 to the shop to pay the balance. He told me that I did not owe $600 but $1600. I was shocked because I had not agreed on that price. Also, Initially I had my car towed to Aamco because he assured me that he would beat the quote of 2995 to do the job that I received from the previous shop that diagnosed my car. In addition the estimate was never presented to me in writing. When I paid the remaining 600 plus an additional 90 in error he stated that until I paid the remaining balance of 995 I could not get my car. Now today I receive a letter of lien against my car in the amount of $4995.00. What a rip off. How dishonest and malicious. I thought that Aamco was a reputable company. What happened to ethics and morally correct ways of doing business?
I have had so much trouble with the bunch at the Margate / Hollywood location, only to find out today the Margate location is closed for business!! Also, Rick is gone gone gone. Sorry for your troubles. 🙁
Nothing is being done. I need to speak to someone in Corp. 20 days later car still not fixed! Took my car to 3rd ave ave vanburen in Phoenix, Arizona
3-25-14 Took Car to AAMCO for check engine light with code P0765 p0700
3-26-14 Went down to AMMCO Spoke with Andrew to give auth to work on car. Was told car in limp mode needs soft rebuild and should only cost me 1929. Set up financing for 1500 to get the work started.
3-27-14 Was told the trans will be broken down price may go up if any hardware issues but since the car was moving did not for see price going up.
3-28-14 Was told once the receive the correct torque converter that the car should be ready by Monday or Tuesday
3-31-14 Price jumped up to 2800 then told me he would knock it down to 2570.30. Still waiting on the part to be rebuilt they sent the wrong part over to him. Had to complete a second financing for 800
4-1-14 Still trying to get a hold of someone to send the correct part. He contacted regional manager and still not getting the part sent for my car.
4-2-14 Still waiting for correct part lots of apologies and said he had 3 parts sent over trying to get the correct one so the trans can be put back in my car.
4-3-14 Lots of apologies and states that they will pay 30 a day for a rental and deduct that from the price I have to pay. Explained I cannot rent a car. I have been paying people for rides. I have spent over 500 in the last 2 weeks to get to work and having people take me around.
4-4-14 Said car was fixed. Took it on test drive no issues. Had no ride to pick it up.
4-5-14 Went to get car drove less than a mile and check engine light came back and car still in limp mode and will not go past second gear. Called Andrew and took car back to the shop. He said he will call the owner over the weekend and get me rental on Monday. Called enterprise and all cars booked up. I explained to him I cannot rent from Enterprise.
Called the owners office 6029442246 to reach Scott and he was not avail left message for him and was never contacted.
I hear nothing over the weekend
4-7-14 Call Scott 602-944-2246 the owner says he cannot rent a car for me but he can pay for it. So I have to put deposit down. Called Enterprise they state they need reservation id from AAMCO but I cannot rent from them
Called 602-340-1142 to see if they had another company they go through. Robin stated they go through Hertz and gave me number 602-997-0578. Chris states they cannot rent to me without 200 plus cost of rental. Then AAMCO will pay for it. Explained to Robin I have given you my last money. She states she will call me back .
Robin calls back and states their hands are tied they cannot put their name on rental it is illegal and they found out what was wrong with the car. The computer needs to be replaced. They noticed it before. I asked then why wasn’t it replaced to begin with. They will not get it for two to 3 days. So now I have to still pay people to give rides. I asked so your company is not going to do anything for me for this. I have to come out of more money and deposits and you still get paid. Nothing but an apology.
I have to pay 400 worth of payments every 5th of the month. One financing plan is 285 the other is 140. Andrew did not explain that to me until I went to pick the car up. I asked if the payments were going to be high. He stated since the loan was so low they should not be.
Yesterday 4/8/14 around 12 pm we went to Aamco on north cavecreek to speak with the owner Scott about the issues with my car.
As soon as I started explaining my side of things I was called a liar by Scott. I was trying to explain I have been paying for rides and up to 500 to get back and forth to work and taken places. He Told me if I needed to get to work that bad I should get on the bus.
I tried to explain how far my job was and hours but he kept saying I was lying. The job I was currently working was on Alma School and University. I live on 19th ave in between baseline and southern. My hours was 4am to 1pm. No buses run that early. Only cabs. 17 miles one way. 34 miles round trip. He offered a rental.
There is no way after giving them my last money on a car that was not fixed right the 1st time. Paying everyone to drive me around I couldn’t afford someone holding 250 or more of my money. If you are paying for it why do I have to come out of more money?
If you didn’t do anything wrong why did you offer to pay for a rental. Did not get loud with him at all until he kept calling me a liar and discriminated against me. He said if I had good credit and a better paying job I would not be in this situation with having to get his high interest financing. They never explained how much the payments would be until after the fact.
What does that have to do with you not fixing my car correctly to begin with. While we were discussing my issues another customer came right back in after picking up their car and it wasn’t shifting. Then we expressed that we wanted the 500 I spent back and my car fixed today. He said he is not giving me anything but the car will be fixed today. They are going to put in the new computer and program it.
He acted like he was doing me a favor by fixing the broken computer that they never fixed the first time. Said he give me 500 but I had to pay 450 for the computer he was putting in. Why would I have to pay for something covered under your warranty.
An issue unsolved by you. I was never contacted and still do not have my car. He said he doesn’t work on transmissions and Andrew is his trainee. So how could he know the issues are being resolved on my vehicle.
4-9-14 11:22am Andrew called me informed me he was out sick. The computer that they received for my car was the incorrect one. They have to have one overnighted from the Midwest. Should be here tomorrow and will contact me once the car is ready
4-11-14 8:31 am called spoke with Andrew. Says they are still waiting on the computer for my car. Should have it by this afternoon. Has an appointment with the programmer this afternoon. Once that is complete I should have my car today. Asked if it would be completed by 3pm. Says it should be mid Afternoon.
.
4-11-14 Andrew called me at 4:24 pm telling me he still had not received the part. He has been calling over and over can not reach anyone at the part supplier. He has been calling supervisors with no luck. Apologized and states this is ridiculous. Will send one of his guys to Gilbert to pick up the part. Since the supplier should be closed over the weekend.
I put my trust in this place from two so called professional. One was the owner Ed Merchant at 2629 Valley Avenue in Winchester Virginia. The other was Terry Kanatus also at 2629 Valley Avenue in Winchester Virginia. I was lied to from the start and taking advantage of. I was to get a transmission replaced with a new one. A 4l80e transmission is supposed to one off the best out there and this reman transmission I paid over $3600.00 for didn’t last 5 months. Three times they attempted to fix it and three times they failed. I asked for a refund and got laughed at. Needless to say I got a lemon from Terry Kanatus and Ed Merchant. And Ed Merchant and his AAMCO on 2629 Valley Avenue in Winchester Virginia stole/ripped me off of $3600.00. Please pass this on and if you need any work done to your vehicle don’t make the same mistake I did and 11 other’s by going here. There are many other honest shops to go to in Winchester and Leesburg Virginia. I am sorry for the two mechanics that have to deal with this.
On April 1, 2014, my son cashed his disablility check and spent every dollar to pay for a “rebult transmission” to ANGELO GARRUBA DBA AMMCO TRANSMISSIONS located at 8866 Rosecrans Avenue Downey, CA 90242 (562) 531-9090, my son was very glad to receive a 6 month 6,000 mile warranty in writing, since he needs transportation to his medical appointments, On Monday April 7, 2014 on his way to a surgery appointment at Kaiser in Downey, the car came apart, we have been told that the car needs a transmission, and that it will never run again. AAMCO Transmissions Warranty of 6 months 6000 miles lasted 6 days. ARE ALL Independent Owners of AAMCO Transmissions Shops CRIMINALS AND THIEVES or is it only ANGELO GARRUBA?
I called AAMCO in Lake Worth, FL on 3/19/14 to have them tow my car to check to see why my car wasn’t changing gears. On 3/20/14 Alex called me back and said that I need a new transmission and it would cost me $1500. He said the job would be complete tuesday 3/24/14. I gave him a verbal permission to start working on my car. Alex told me that since it was a big job, he would need a deposit of $600. On saturday morning i brought him the deposit and he reassured me again that my car would be complete on tuesday. On tuesday afternoon, I called Alex to make sure my car was done and he said no and that they were waiting on one part. He assured me that my car would be complete Wednesday afternoon. I called again Wednesday and he said that my transmission was rebuilt and all they had to do was a test drive and that he would give me a call. Since i didn’t hear from him thursday morning, i had my boyfriend call him. He said that he got a speed sensor error code and that he ordered the part and he would have my car on friday. Alex called me friday morning and said that my car is ready to be picked up. When the tow truck picked up my car, the only issue it had was the transmission. When i went to pick up my car, my motor making noise as if a hammer is hitting it, my car turns off when i put in park and Alex refuses to listen to me that they just made a bigger problem on my car. I refused to pay for a car that’s in worse shape then when i brought it in. I called Alex this morning 3/31/14 to ask for corporate’s number, Alex told me “if I contact corporate then the owners will delay fixing my vehicle”. I asked him for the owner’s name and he refused to give me that information. We are on day number 12 and I still DON’T have my car.
In 2012 I had my water pump replaced, the next year in 2013 my water pump went bad again! it is now 2014 and once again my water pump has broke. I think this place is a scam, They put two bad water pumps on my car, and now I’m expected to pay for another one! I’m no mechanic but I know that I should be replacing my water pump for a third time! I don’t know where they are getting their parts form but this is unacceptable. And the manager of this establishment was very arrogant and condescending. his customer service skill were atrocious. Rob, at AAMCO in Cleveland Heights, Ohio, Is not someone that has the concept of right and wrong. Obviously you guys keep putting on bad water pumps, its not like I choose to hand over 600 every 6-7 months for a water pump. They don’t value their customers at all, because if they did I wouldn’t be having this issue right now. Had they done it correct the first time I wouldn’t be having an issue. This is unacceptable!
Took our 2002 Century Buick into Aamco in Martinsburg, WV on Feb. 14th because the car would not switch from 1st to 2nd. Said that it needed a new transmission. Approved for the work to be done on Feb. 19th. We did not get the vehicle back until Feb. 28th and it still was doing the same thing. My husband made a mechanic go with him to test drive the car. I don’t think it was test drove to begin with, but they said they would have to call in Aamco techs to see what was wrong. We didn’t get the car back until March 24th and as of the 25th it is still doing the same thing. Would not recommend them to anyone.
I brought my 2000 dodge Durango to aamci in corpus Christi Tx, Robert told me I would need a new transmission which would cost me $2900.00. Robert told me if I came in that Saturday and paid they could have my truck ready by Tuesday. Needless to say it wasn’t ready. By that Friday I had enough I went up to the shop and got fed more bull****. I told them I was going to the grocery store and I’d be back in 45 minutes. When I returned the shop doors were closed and when I walked in the office I smelled a strong odor of marijuana. I’ve finally got my truck back but it isn’t fixed. I’m not sure what my next step is but I think they all need drug testing.
I also think the whole shope should be drug tested. I also smelled drugs.
To whom it may concern,
I brought my 2002 V.W. Jetta into your Mandeville, LA (2021 Tamvest Court) location for an overheating problem. I was told it had a bad water pump and would cost between $600.00-$700.00, went in to pick up my car the bill was over $900.00. 45 days later it starts overheating again, I bring it back and I am told nothing is wrong (they added water) 45 days later it starts overheating again, I bring it back again but this time I am told the water pump is bad (again) They would put another pump on at no cost but they did find a bad thermostat housing that would need to be replaced for for $50.00, I go to pick up the car 4 days later to find out the thermostat housing was now $180.00 and the water pump was not changed out because it was only a leaking pipe.
I brought my vehicle to AAMCO so I would not get screwed by an independent mechanic, I am now wondering if I ever had a bad water pump, I get the shop telling me one price over the phone and another when I show up. I paid the bill just to get my car back but will protest payment with Visa and considering legal action as I now believe the pump was never changed out.
Respectfully
James Royer
jrXXXXX@uno.edu
985-276-XXXXX
I know exactly what you are talking about. That is the exact same thing they told me. They said the transmission was on its way almost two weeks before the storm. And after the storm that is what they said. “Stuck in Georgia because of ice”. The sad thing is I was told that two days after the ice. They are so full of it. I lost my job because i couldn’t get to work because of that storm. It was our only 4×4 and I told them that a month and a half before hand. Thats how long it took them.
I bought a transmission from AAMCO in Winchester Virginia last may. The transmission went out I took it to AAMCO for them to fix it it took them a month and a half to fix it and still not right. They have tried to fix the transmission 3 times now and its still not right. I spent alot of money on the transmission and put my trust on your name (AAMCO). January 29, 2014 alot has happened because of this company in Winchester, Virginia. (1) Terry Kanatus runs this AAMCO on 2629 Valley Avenue Winchester, Virginia 22601 and was telling me how bad the company where he got the transmission is but yet puts a second one in from them. Terry Kanatus had originally told me the transmission is coming from a company called Transtar. Which it did not it came from another. Three times they attempted to fix it. (2) I had lost my job because I couldn’t make it without the four wheel drive. Terry Kanatus knew that when I brought it back. (3) while my truck sat at AAMCO someone stole a monitor out of my truck. By now I have had enough of it. I told him I did not want the transmission to take it out and I would like to have my money back. Terry Kanatus laughed in my face and said “That’s not go to happen”. So I left and contacted Ed Merchant the owner of this AAMCO had explained what’s going on and what happened. His suggestion was to bring it back so they can fix it. I told Ed Merchant they tried 3 times already and that I don’t want it and to take it out and would like my money back and I’d go elsewhere. Thats it. Ed Merchant then in a raised arguing tone said “I don’t think so and if you (George Hunter) want to take me to court that’s fine. I haven’t lost yet in court”. Then he started laughing and hung up on me. This sure isn’t very professional and I’ve been very patient with Ed Merchant and Terry Kanatus even though I got fired because of this. PLEASE if you could help me I would definitely appreciate it. All the money I spent for the transmission and only drove it for six months. It is not right or fair for anyone to have to go through this. It took me a long time to get the money to have this done. Not to be taken for a ride, laughed at, hung up on, or lose my job over. THANK YOU FOR ALL YOUR TIME.
I just recently took my truck to get fixed at the Aamco here in Phoenix, Az, store number #19694. Store owner is named, Scott. Be very careful when taking your vehicle to him. I just paid him 1,970.30 to fix the issues with my truck. Does anyone know who I could call or get a hold of (if any) to help get my truck fixed RIGHT. This is ridiculous to take your truck to a major brand like AAMCO and get taken like this. He changed things around and did not inform me. He is telling me he’s going to have to charge me for the things I’ve paid for to begin with. If anyone knows who I can contact it would be greatly appreciated. If anyone from corporate Aamco reads this I would love a response because this is just not right. I am a very DISSATISFIED customer.
I had the most unpleasant experience at the AAMCO in Danbury CT, on Tuesday, March 4, 2014. I had brought my 1996 Jeep there, with a coupon that I had printed out from their website for a transmission flush. I needed to make an appointment to have this done. The manager, Jim was boorish and extremely unhelpful. He was condescending and insulting. He told me that the diagnostic/repair would take 2 hours. He then proceeded tp tell me that the transmission flush would not correct the problem, that it was either a catalytic converter or something as simple as a tuneup. I decided to have them do the tuneup and was charged $216.00, which did not fix the problem. The invoice stated that the mechanic had replaced the spark plugs and wires. I called my father and told him what Jim said. He told me that he would check it out when he got home. We discovered that the wires were never replaced! There was a thick coating of grease, grime and dust all over them and there was no way that could have happened on my drive home which is under 10 miles! I took HD pictures of the wires to show their condition. I immediately called my credit card company to file a disputed claim.My father called Jim and told him that he was displeased and that he was coming there first thing in the morning to speak to Jim. When we got there, I saw the man that had done the work. I wanted to ask him about the spark plug wires, but Jim quickly said “Don’t say anything Pablo!” When my father asked to see the spark plug wires that were supposedly removed from my car, Jim began rummaging through a garbage can and pulled out a few wires. My father asked if he could look at them. Jim, made a face and said “I don’t trust you!” Then went on to ask “Where are you from?”, followed by “This is America, not Russia!” “Everyone thinks that they are so entitled!” My father said that I should be refunded the $216.00. Jim refused. My father told him that he was filing a complaint with the Better Business Bureau, the commissioner of the Department of Motor Vehicles, as well as contacting headquarters and also filing a grievance with the commissioner of Human Rights and Opportunities! If, it had not been for the coupon, I would not have come to AAMCO in the first place. Jim does not represent your franchise with the type of exemplary service that you advertise. He is a poor example of what a manager should represent! I would not recommend your service to anyone! I feel that I should be compensated for the dehumanizing treatment and for the poor service.
Respectfully,
Hannah Shoushani
Well, let me tell you my story of dissatisfaction. We took our 2001 Chevy Silverado in on 1/23/14 knowing there was transmission problems, expecting to be told there was problems. After taking a week to determine we needed a new transmission, we said okay fix it. (Oh by the way we had to rent a car starting on 1/23 and then had to rent it another week because it took them a whole week to determine we needed a new transmission. Then the reason for the second week was the transmission was coming from Atlanta, GA, which was under a total shut down due to ice storms. So we were okay with this, can’t help mother nature.. So we paid Aamco $5700.00 to fix the transmission, by taking out a loan in order to pay for it. We had the truck only 15 days, when the transmission went out again. Now its been 2 more weeks that they have had the truck, 2 more weeks of car rentals which now have total over $1000.00 and the car has to be back by 4:00 pm today 3/5 and its now 3:06 pm. We have no more money for car rentals, and still no word if it fixed or not. I will never use Aamco again and will be sure to pass the word in any means possible of their service
This shop is in Bear, DE
Definitely. This place is scam. They over charge on every thing.
If we came fir a little repair they guess on all possible things just to charge More and more
I came for a little transmission pan leak. On other places charge no more than $100.
Ammco say 89.99 + tax i said ok
But surprise. Aamco say a total of $475. + tax.
The worker don’t even work on the truck is leaking on the same spot no marks of work at all
The manager is so aggressive. He doesn’t validate the 90 day guarantee.
Now all days they are so busy To work on my truck i don’t know watt to do.
This place Is located. On. 2001 s cicero ave cicero il 60804
This. Scam. Please. Help.
I took my Camry 2011 to AAMCO @ 7247 SW 40th St manager is Lazaro Borrego . Mr Lazaro on Monday 17th took a look at my car and told me that it was the Fuel pump and that was going to cost me only $269.00 and that it would be ready the next day early in the morning,when I went to pick up my car Mr. Lazaro said that it was not the fuel pump , that now he had to order rebuilt injectors and that was going to be an additional $600.00 and labor of $356.00. also that it would take 2 to 3 days. on Wednesday I show up at 9am and he tells me that my car was ready? and that the bill would be $1,451.00 also adding a blower of $132.00. I was in total shock of how can someone just take your hard working money just because.Then he calls me and tells me that the car was not ready until today Thursday. So again I go to pick up my car @8:20 and and the hood of my car was up and they tell me that they had to re- order the injectors because they were no good, so I left I came back 15 mins later to see exactly what they were going to do and to my surprise they tell me my car was ready???????? how did they manage to reorder the injectors in 15 mins and place them in my car???? at that point I ask Lazaro to call the owner of this AAMCO by the name of Michael Szafranski and we did a three way call. At that point Mr. Szafranski just told me that if I did not pay ” he would call the police tomorrow and have my car taken and place a Lien” This AAMCO is a fraud , they never did anything to my car, they just changed the Fuel pump and stole my money $1,451.99
I am michael szafranski and i assure you that while i do own AAMCO franchises, I am not the owner nor have I ever been the owner of the AAMCO at 7247 SW 40 St.
I am currently having an issue with an AAMCO owned by Michael Szafranski in Hollywood, FL (State Rd. 7). How did you get this issue resolved? I have yet to see if they will resolve the matter ethically/honestly, however I have a bad feeling about them. Time will tell, and I will post again afterwards.
Today I received a call from Aamco that my car was ready. I was a bit skeptical that any work had been completed since it was given to me two days early. However, when I arrived the car was back out in the parking lot and two technicians were looking it over. Before they had released the car to me they had noticed a new problem. 10 min later the manager told me they would have to order a new part – but it would be free of charge because it was not included in the initial agreed upon price. This made me less suspicious of them and somewhat pleased that they took a final once over, however I will let the performance of my car be the final answer. I will continue to keep you posted. I chose to leave my car with them until the new part arrived and can be installed.
I took my 2003 Acura MDX to the AAMCO in my town Hightstown NJ 08520 to get it checked out because it wasn’t shifting into the proper gears. When they took a look at it they told me that it was my transmission and that I would need to get a new one or have it rebuilt that was back in June 2013 it is now Jan 2014 eight months later and my car is still doing the exact same thing I took it in for back in June. I took my car back at least 4 times to get my car fixed and to this day it is not fixed I also had them fix my radiator that they said needed to be fixed and that also is not working properly I have spent well over 3,000 on this car that this AAMCO said they fixed. I will not be going back to them since they do not know what they are doing. I want to take this to my lawyer to get a full refund. I am not happy and every time I take my car back they give me some bulls*** excuse I would like to personally speak with someone about my problem. If you could please contact me at the number I have provided so I have resolve this problem
My 2003 Rav4 is hard shifting I took it to AAMCO at 950-954 Somerset St. New Brunswick, NJ 08901. They conduct a complete diagnosis of my vehicle before, and recommend transmission repair that will cost almost $3941.47. when the repair was completed, I was told that it will still hard shift, and eventually break in, During picked I test drove my Rav4 and realize that it was still hard shifting as he said, but the problem was too identical from before, not satisfied with AAMCO competence so I took it back they did another test and they told me that I need a computer that will cost an additional $1600 more to repair. I believe if AAMCO had done a complete diagnostic at when they first receive the vehicle the real issue would have been identified and cost more than the value of the car, now their competence level is in question am convince that my car was misdiagnosed.
My car transmission on our 2005 Ford Taurus was repaired by AAMCO transmissions in Cincinnati Ohio – Car was sent to a Erlanger Kentucky facility we found out later and when we got the car back the front and rear bumpers were beat up very badly we ask the owner Fred Ebbert what was going to be done? — He denied the damage !!! We had an estimate completed for over $1,100.00, What is going to happen with this? Fred has been an absolute Jerk about this and we have been trying to get resolution for over 3 weeks, If we do not get any satisfaction on this, we feel the only recourse will become a legal one. Someone from corporate please call me at 513-305-XXXXX ask for Tim.
I had Aamco in North Attleboro, Massachusetts rebuild the transmission for $3,387.
The warrantee for this work is a 1 year warrantee. The transmission broke again and Aamco Transmissions has denoted that even though it’s only been 6 months that they are not going to cover it under warrantee. I am being told that it will take at least another $2,200 out of my pocket (that was the minimum price)for it to be fixed again.
Aamco told me that I drove 13,400 miles in 6 months and the warrantee was for 1 year/12,000 miles. I am appalled that a large conglomerate business like Aamco Transmissions will not help their customer towards the cost to re-rebuild the transmission.
I am financially unable to pay anything towards another bill. I would guess that the initial transmission rebuild job was inadequate for it to only last 6 months.
Can you please help me?
Keith Magnan
508-641-XXXXX
I had my 2004 Pontiac Grand Prix transmission rebuilt which cost me $3.115.91 on 9/4/12. When I went back to the AAMCO that did the work I discovered that the shop had closed it’s doors without notifying anyone. I called the office number provided and was informed that the owner closed it’s doors and left no forwarding information.
This office was located at: AAMCO, R.J. FAMILY ENTERPRISES, LLC; 177 S. Delsea
Drive< Vineland, NJ 08360.
I am now beginning to feel the same problems that I felt in my transmission when I bought it in. What should or can be done about this problem. The work was guaranteed
by AAMCO and I feel ripped off that the company just locked it's doors to its customers and employers with no solution.
What is your recommendation to this problem?