Ingram Micro was formed when Ingram Computer and Micro D merged in 1989.
Ingram Computer has its origin in the 1982 founding of Software Distribution Services in New York. Ingram Distribution Group acquired them in 1985 and renamed the company Ingram Software. Their name was changed to Ingram Computer in 1988.
Husband and wife team Geza Czige and Lorraine Mecca founded Micro D as an information technology distributor in 1979. They went public in 1983.
In 1986 Ingram became a majority stockholder in Micro D. They acquired all of the remaining shares in 1989 and named the combined private company Ingram Micro D.
In 1996 the company went public on the New York Stock Exchange under the ticker IM.
Throughout the 1990s Ingram Micro expanded globally through strategic acquisitions. They became the world’s largest distributor in 1998.
Today Ingram Micro is the world’s largest wholesale technology distributor and a leader in IT supply-chain, mobile device lifecycle services, and logistic solutions. They are a link in the technology value chain, creating sales and profit opportunities for vendors and resellers. Ingram Micro does business in 37 countries and has over 15,000 employees worldwide. Their revenue for 2012 was $35.6 billion.
Ingram Micro, Inc.
Ingram Micro was formed when Ingram Computer and Micro D merged in 1989.
Ingram Computer has its origin in the 1982 founding of Software Distribution Services in New York. Ingram Distribution Group acquired them in 1985 and renamed the company Ingram Software. Their name was changed to Ingram Computer in 1988.
Husband and wife team Geza Czige and Lorraine Mecca founded Micro D as an information technology distributor in 1979. They went public in 1983.
History
In 1986 Ingram became a majority stockholder in Micro D. They acquired all of the remaining shares in 1989 and named the combined private company Ingram Micro D.
In 1996 the company went public on the New York Stock Exchange under the ticker IM.
Throughout the 1990s Ingram Micro expanded globally through strategic acquisitions. They became the world’s largest distributor in 1998.
Today Ingram Micro is the world’s largest wholesale technology distributor and a leader in IT supply-chain, mobile device lifecycle services, and logistic solutions. They are a link in the technology value chain, creating sales and profit opportunities for vendors and resellers. Ingram Micro does business in 37 countries and has over 15,000 employees worldwide. Their revenue for 2012 was $35.6 billion.
We have been a client of Ingram Micro since 2001. Over the years we have a had solid relationship with Ingram, that is until today. My company purchased a HP LaserJet Pro 400 Printer for one of our clients. The printer was having printing issues straight out of the box. It would not print cleanly and would smudge all over the page. We contacted HP in the hopes that we could simply get a new cartridge to appease the client. Instead we were told to go back to our distributor(Ingram). We called Ingram’s Customer Service to return the printer(it was now only two days old) and to have them reship us a replacement. The response we got completely surprised us. We were told we had to go through HP in order to get the printer returned. We of course explained that we had already done that and gave the person our case number. Oh no we were told you need a special RMA number. So we called back to HP and explained what was requested by Ingram’s Customer Service. The person at HP had no clue what we were talking about. By the way we had called the number that Ingram’s Customer service had given us. This printer only cost us $256.00 plus the shipping and handling. By now my Technician had spent way over 5 hours dealing with both HP and Ingram. That is now an additional cost of $750.00 it was now costing me since this person was now not billing for that time on the phone.
It is now 1.5 weeks since the printer was installed at the client site. Now I got involved because I found it incredulous that I could not simply get a replacement for a defective piece of equipment. What happened to Ingram watching my back???? I now called my Account Rep(Jack Bauman) and got a lecture on how this was policy and that we would now need to send a letter to HP to get the RMA number. I said that was ridiculous and that we have done everything we could at this point. He finally agreed that maybe he could put in for an exception,. I said great. I would be happy to wait the 4 days if it meant we would get the printer replaced. He then told me oh no that can’t be guaranteed the exception just meant that the HP buyer would review the situation and decide if we were really entitled to a replacement. I asked and what should I tell my client? After all he relied on me to provide him with quality equipment. Jack had no response except to tell me he could not give me a guarantee.
Well the client called today. He demanded that I remove this piece of garbage from his office and to replace it pronto. There was no way I could tell him oh sir, please wait 4 more days so that I can find out if I can return the printer or not.
What I did because I believe in standing behind what I sell my clients, was to go over there get the printer. I then ordered another one from Synnex which will be here tomorrow. I then instructed my accounting manager not to pay the invoice for the printer from Ingram and to let Accounts Receivable know that their printer was sitting pretty in my work room and they could come and get it any time they wanted it.
It will most likely be a long time before we use Ingram again. I cannot trust them to stand behind the products they sell.
Best Regards,
Marc Schkurman
Acct# 14-124981