All-Clad was founded in 1967 by metallurgist John Ulam in Pennsylvania. The company is a metal works, which helped to mint US coins in the past, but today mainly deals with cookware. This shift to cookware occurred by accident when Ulam was making a pan for his own kitchen and discovered that his pan worked better than any other item he had purchased. Bloomingdale’s picked up the brand and began selling it in 1973.
Today, All-Clad is one of the most sought after names in cookware and kitchen items. The company is unique in that it uses a technology called “roll bonding” to make its pots and pans. The company sells their items in specialty stores and department stores in the US, as well as in Canada, Germany, Australia, and the UK.
All-Clad cookware hold several US Patents for their items, as well as meeting rigid standards for stainless steel used in cookware.
All-CladAll-Clad was founded in 1967 by metallurgist John Ulam in Pennsylvania. The company is a metal works, which helped to mint US coins in the past, but today mainly deals with cookware. This shift to cookware occurred by accident when Ulam was making a pan for his own kitchen and discovered that his pan worked better than any other item he had purchased. Bloomingdale’s picked up the brand and began selling it in 1973.
Today, All-Clad is one of the most sought after names in cookware and kitchen items. The company is unique in that it uses a technology called “roll bonding” to make its pots and pans. The company sells their items in specialty stores and department stores in the US, as well as in Canada, Germany, Australia, and the UK.
All-Clad cookware hold several US Patents for their items, as well as meeting rigid standards for stainless steel used in cookware.
I purchased an All Clad non stick omelette pan and the coating has worn off. I sent a picture as requested and this is what I got:
We have reviewed the digital images of your cookware and reveals that there are no defects in material, construction or workmanship.
The overall condition of the cookware indicates a use and care issue. The cookware has been overheated, causing the pan to discolor and stick.
In most instances, when the non-stick coating has lost its non-stick properties, it is due to overheating of the pan. One indication that your pan has been overheated is that your non-stick has turned a brown or rusty color. Overheating of the non-stick coating will cause the non-stick properties to break down. As a result, you will find that foods are sticking to the cookware. Overheating voids the warranty.
We regret that we are not able to replace the cookware for you under the terms of our lifetime warranty, as this pan does not have a manufacturing defect.
???????
I have NEVER overheated my pan. I am the only one who uses this pan (I do not even let my husband use it). If this is how All Clad is going to stand by its products, it will be the LAST item I ever purchase another pan from them.
Fellow Customers and AllClad headquarters,
I wish I had read these comments before I sent my 3 quart saucier LTD pan back to all-clad as a construction defect. I discovered the following:
-All-clad customer service is defensive about the warranty products, and rude. I worked with Maritza, supervisor, and three different phone reps.
-All-clads warranty replacement policy is draconian and useless to the customer. I have been, notice past tense, buying all-clad for over 30 years, but no more will me or my family do so.
-I was given 2 choices; pick a replacement pan online or have a credit for $185
-Then I was told if I did select an on-sale item my $185 is reduced to $90
-When I selected my replacement pan, which was on sale for $179, I was advised that I could only select the full retail price so I could not use that pan as a replacement, AND I could not pay the difference. What kind of business model is this???
-I was told to go online to select a replacement and they will tell me if it is available for warranty. I asked for a list and was told based on warranty pan inventory they had no list they could send me. I asked, “why do I go online and then have to check with you, this is ridiculous.”
My thoughts…all-clad once was an amazing product and company, however since being bought out by Groupe SEB something has gone awry. Their literature on warranty, that includes construction defects, is poor at best on alerting the customers to their insane process. For instance, I said I will take my pan back and was told it was already destroyed. Customer service is poor and rude. I assume this to be the case as the reps have no control over the draconian policies. After being a customer for 30 years I am done and plan to send this same information to the CEO of all-clad and Williams-Sonoma.
The ceramic insert for my All Clad slow cooker, model #SD700550/ALA, cracked thus needed to be replaced. I contacted ALL CLAD only to find out that this particular white insert had been replaced with a black insert and I was given “smallappliance.com “as the online source they recommended for the black replacement insert. I mistakenly assumed that the email receipt I received was from the online business where I had placed my order until I focused in on the Chinese characters and SD next to the charges. This discovery combined with the negative online reviews of the black insert “not fitting properly” compelled me to contact smallappliance.com. with the toll free number provided on their website. When inquiring about the details of the receipt, I was told by a very surly, unprofessional representative that she was unable to look up the order I had placed with them and that she could not provide any assistance…..I surmise she thought it was not within her job description. Her complete indifference was trumped only by the fact that she hung up on me; the 1 star online rating seems to be well deserved. I cannot comprehend why All Clad would undermine their own credibility by making a referral to a website with such questionable business practices. Although, after reading some of the other comments on this page, perhaps I am incorrect in my assessment of All Clad being a reputable company.
Send a letter to CEO, certified. You’ll get a response quickly. Good luck.
My husband cooks breakfast for me most mornings. SO, I bought an All-Clad non-stick pan for him. We have had for just about a year, and I no longer have the receipt. The problem is that the non-stick coating is coming off. We have both been very careful not to use metal utensils and to place felt between pans to prevent damage. I had been buying the $7.99 – $19.99 pans from Walmart. It was my hope that these expensive pans would last longer. I figured, in the long run, it would be better to pay for a higher quality, as is the reputation of All-Clad. Is there a way to get a replacement pan?? (PS. I have a few of the metal only pans, and I love the even distribution of heat for cooking with them. But some things, like eggs, need non-stick surfaces.
Looking forward to your response.
Yes you are able to get a replacement. Just contact all clad customers services. Tell them the issues. All all clad cookware is covered with a lifetime guarantee. The nonstick should not be coming off. And in this case is definitely covered under the warrantee.
Hello. I can’t seem to get a reply from the company when I email, but in dealing with this company I have returned my cookware set, WEEKS AGO (UPS tracking number 1zx641w59071355258), but I still have not received my replacement Stainless Steel 3-ply Bonded Cookware 10 piece Set. My entire experience with this company has been terrible!
Dear Mr. Michaels…I hate to bring a matter such as this to your attention, but can’t seem to get any satisfaction from your customer service organization..other than reciting corporate policy. Let me first provide you with my reference number which is as follows…00785813.
The issue is regarding a slow cooker which my wife bought for me as a Father’s Day gift an year ago June from Williams Sonoma…we attempted to use it this past Sunday for a family get together with children and grandchildren..the thing stopped. It honestly has not been used a half dozen times. We went to Williams Sonoma and were told they do not keep records so thus We have a $300.00 slow cooker with no receipt that does not work. Furthermore it is out of warranty..in fact nearly four years old..as I mentioned we have owned it less than two year..but who knows how log it was in your system or on the shelf at the store. I’ve sent it to your recommended service supplier at a cost of $14.00 plus I’m guessing a service cost of probably over $100.00..darn high priced slow cooker..I’m burning just thinking about it..minimally I would think it appropriate that All-Clad pick up the repair cost..which given the circumstances would be reasonable. Thanks form your attention and understanding.
Peter Karas
Hello Peter,
Thank you for sharing your experience with your slow cooker! I am having a similar experience with an All-Clad slow cooker that I purchased from Williams Sonoma this past August. I am very dissatisfied with not only the product, but also the customer service that I have received from All-Clad. Prior to purchasing the All-Clad Gourmet 7-quart slow cooker this past August we owned (and were very pleased with) All-Clad cookware and the 2 qt. slow cooker. When we noticed a sale at William Sonoma of the bigger slow cooker, we decided to replace our 10 yr old crock pot that was working fine. We thought that by spending almost 8 times what we had paid for our 10yr old crock pot that we were buying a superior quality product that would be backed by superior customer service but we were so wrong. We did not even start using this slow cooker until almost 3 weeks ago, at which time it did not work straight from the box. The unit does not even get warm on the low slow setting for slow cooking. We attempted to use this product on only 2 occasions, leaving it on slow cook for 5+ hours to only find cold content. When we notified William Sonoma, they informed us that the 30-day return policy had been exceeded and recommended that we reach out to All-Clad for customer service directly. I have spoken to 4 to 5 representatives via their customer service number and some of them have been very rude. I requested a call back from a manager that took forever to get returned. When I explained that the only situation that would satisfy me was a replacement of the defective product, she even refused to email explaining that was not an option and was only willing for me to send the product in for servicing that could take 3 to 4 weeks. She also explained that they would not be responsible for damage that may result when the product was returned to them. So, this very expensive slow cooker could be totally lost if they claim damage in shipment. For the extremely elevated price I paid for this product I do not think it is unreasonable to ask for a replacement, especially when the product has never worked properly. I feel I paid a premium for that piece of mind. This will be the very last piece of All-clad I own and I will do everything in my power to prevent my friends, family and dinner party participants from making the mistake I have made by putting my faith in this company.
Sincerely,
Mark Bush
Bottom line, I sent AllClad in some products for warrenty repair and they sent me back a wrong product. They did not believe me and told me there was nothing that could be done. The strilng is below
Pierre,
Regardless of whatever the pan is coated with, although most likely the same model pan it is not the item I sent to you . Until you can concede that something could have happened at AllClad that you cannot account for that caused a switch to the property that was sent to you don’t insult my intelligence by continuing to tell me that this is my property.
It is such a shame that after a great customer service experience from AllClad that it had to end up in this way. Please send me a return label so I can ship you back your pan.
Sincerely,
Dave Streeter
From: Consumer Service All-Clad
Sent: Tuesday, May 14, 2019 4:13 PM
To: davestreeter@ gmail.com
Subject: All-Clad Reference #00536788 [ ref:_00Db0Hsol._5000X1hubSH:ref ]
Dear Mr Streeter,
Thank you for your email via all-clad.com and for the images.
Based on the images provided, it the item depicted is a Master Chef product and not a hard anodized product. The tone and color of the outside of the sauce pan is a result of the oxidation of the aluminum exterior which can happen over time but can be accelerated via the use of harsh agents or by washing the product in a dishwasher.
Based on the information available it does appear that we did return to you the product that we originally received from you at the outset of this matter. As we had discussed the specific item was somewhat of a rare item and it would not be likely that we would have two of the same product at the time of your evaluation. As a result there unfortunately is no further action that we can take at this time.
If you have any additional questions, please call 1-800-255-2523 and provide the consumer service agent with reference number 00536788. Representatives are available from Monday to Friday 8:30 am to 6:00 pm EST.
Sincerely,
Pierre
All-Clad Consumer Service
ref:_00Db0Hsol._5000X1hubSH:ref
word for this one pot might be a good customer relations decision.
Thanks,
Dave
On May 14, 2019, 3:36 PM -0500, Consumer Service All-Clad , wrote:
Here you go Pierre.
Here are the photos.
All said, to my way of thinking, for a customer who has a house full of All-Clad pot, pans, utensils etc. Taking their word for this one pot might be a good customer relations decision.
Thanks,
DaveDear Mr Streeter,
Thank you for your email via all-clad.com. We regret to hear that you have experienced difficulties with your All-Clad cookware.
From the date of purchase, All-Clad guarantees to repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions. This excludes any damage resulting from improper use and care. Minor imperfections and slight color variations are normal.
Please reply to this e-mail with attached images of the issue you are having with your cookware. When submitting the images, please include a picture of the interior and exterior of each pan you wish us to evaluate. A detailed description of each pan is also necessary, including the size and capacity of each piece.
Once the evaluation is completed you will be advised of the results by e-mail.
If you have any additional questions, please call 1-800-255-2523 and provide the consumer service agent with reference number 00536788. Representatives are available from Monday to Friday 8:30 am to 6:00 pm EST.
Sincerely,
Pierre
All-Clad Consumer Service
On 11/5/2018 a decision was made to have the All-Clad Copper Core Saute Pan ref: 6405 SS shipped to my home because we were given a $300. in-house warranty. Ref: 181020-000297. The representative who took the order at the All-Clad company was very short with me in her tone. She said we should receive it within 6-14 days. Then on 11/13/2018 a call was made to all-clad 1-800-255-2523 again to follow-up on shipping date and a tracking number. My wife and I was told they don’t provide tracking numbers; and the pan has never been shipped since we ordered on 11/5/2018. We are concerned about tracking number etc. because we have package thieves in our area of CA. we want to be sure we are at home or neighbors can pick up for us. The supervisor of that department called 11/14/2018 and was not of any help either. He said he didn’t know when it could be shipped nor whether he could give tracking number, but would “try” to provide a number whenever shipped. Customer relations department cannot do anything or give any info. Amazon and Weather Tech were able to send this info the date items were ordered. What is wrong with your customer relations department. Please help!!!
Hello- I am the inventor of Klean Kanteen the stainless water bottle. I have sold all interest in the company and am now sourcing an American manufactured line named AmeriKanteen. This will eventually high volume requiring stamping or deep draw ,polishing etc. Is this something you could do given the right tooling, if so let’s talk, Robert Seals.
Received an expensive crock pot for a housewarming gift…will be 2 years in Sept. not my problem that the insert cracked while cooking…not heating element is not working…gift givers do not have receipt…
it was not a cheap crock pot..I feel like a criminal with all the incriminating questions….just want this replaced….these crockpots are not cheap!!!
I received a few dozen years ago for a gift at all Lodge All-Clad roasting pan nonstick with a roasting racks that’s the all nonstick has one off is there anything I can do please help
I have a large All-Clad roasting pan with a rack sets the nonstick has one off and I didn’t know what to do is there any help out there
I really love All Clad cookware, however…I have various types of your pots and pans but I want to tell you that when a sauce pan is full of food it’s really hard to balance it and almost impossible to dump something ouf of the pan. The pan wants t spin in your hand. If you ever do a new updated line oyu need to give them wider and sturdier handles.
Thanks!
Reached out about defective product….no help and unwillingness to assist.