ProFlowers was founded by Jared Polis in 1998. Polis wanted to eliminate the long chain of suppliers when it came to the typical flower delivery services by having flower orders shipped directly to growers. In addition to flowers, the company now also offers chocolate covered fruits, stuffed animals, balloons, wine gifts, fruit and snack baskets, as well as boxed chocolates and living plants.
The company was purchased in February of 2006 for $477 million by Provide Commerce, Inc., which is headquartered in San Diego, California. After being sued several times by the company’s largest competitor, Florists Transworld Delivery (FTD), ProFlowers and its sister companies were purchased by FTD for $430 million. The sale was completed at the end of 2014.
ProFlowers is known for their frequent online discounts, coupons, and free delivery services for sales totaling certain dollar amount.
In June 2019, the company abruptly shut down the San Diego office after the parent company, FTD, filed for bankruptcy.
In March 2020, the company received the highest customer satisfaction award from J.D. Powers.
ProFlowers was founded by Jared Polis in 1998. Polis wanted to eliminate the long chain of suppliers when it came to the typical flower delivery services by having flower orders shipped directly to growers. In addition to flowers, the company now also offers chocolate covered fruits, stuffed animals, balloons, wine gifts, fruit and snack baskets, as well as boxed chocolates and living plants.
History
The company was purchased in February of 2006 for $477 million by Provide Commerce, Inc., which is headquartered in San Diego, California. After being sued several times by the company’s largest competitor, Florists Transworld Delivery (FTD), ProFlowers and its sister companies were purchased by FTD for $430 million. The sale was completed at the end of 2014.
ProFlowers is known for their frequent online discounts, coupons, and free delivery services for sales totaling certain dollar amount.
In June 2019, the company abruptly shut down the San Diego office after the parent company, FTD, filed for bankruptcy.
In March 2020, the company received the highest customer satisfaction award from J.D. Powers.
Yesterday was my wife’s birthday and I used Pro Flowers to send her a bouquet at work to celebrate. By 4:30 the flowers had not been delivered, but I was told they were out for delivery. Since my wife’s office closes at 5 this was a concern. By the time I left work at 5 they had not been delivered so on my way home I stopped and bought her some flowers from a retail shop. At 5:40 I got an email that they had been delivered. I call customer service and requested a refund. I was told the flowers were delivered to the front desk at 4:30. Well my wife works at the front desk and they clearly had not been delivered as she was there until 5. The flowers were left outside the office overnight. Clearly your local florist lied to you about when they were delivered. I did get my refund but was told that they were going to go pick up the flowers. I hope they do as now everyone who works in this small office (20 people or so) will see how Pro Flowers does business and will take that into consideration the next time they make a flower purchase.
Absolutely disgusted by Pro Flowers second rate customer service. Second time in a row that my delivery date was changed to deliver flowers after the occasion they were ordered for! What good is it to have flowers delivered afterwards??
Customer service outsourced to a place where they don’t speak english and you wind up repeating yourself 5 times before they understand what you are saying.
Typical corporate strategy to entice you with their supposed low price and high customer service ranking only to take your money, deliver a poor product and when you try and get your situation resolved your told basically, kiss my a**. I will tell everyone I know do not use this poor excuse for flower delivery. Truly the worst experience I have ever had!!
My card number was stolen and among the dozens of charges made, 4 were made through ProFlowers totaling over $400. All of the other businesses have been helpful and canceled or refunded the false charges. I have called and spoke to someone several times about this and have been told it’s in “loss prevention” and they will email me. I have not received any update whatsoever. Someone please take care of this issue and at the very least email me with an update.
I ordered flowers/plants last week- 5/6/20. My one order was delivered,the other now is not available!! Please refund my money for the flower basket. I will NEVER order from this company again!
Poor management all the way around. Your toll free number is a joke. I waited more than 5 minutes several different tries. Not happy at all.
Wow I wish I would have read all of the horrible reviews from this company before I placed an order.
ProFlowers has the worst customer service. I received an email stating that my order was delivered and they never were. An Over $80 Purchase. And once I finally had a representative on the phone they were no more help. They could not give me a day or time as to when my order would be received. Never ever ordering from this company again.
Order #991266451836 The Sweet Surprises Bouquet
Ordered these for an 80th Birthday and was so disappointed. Flowers did not resemble the bouquet you show online. The bouquet was smaller and flowers were not fresh, looked old; the petals ready to fall off. I was embarrassed that I sent them. Waste of money. You just lost a customer.
I have been on the phone 4 tijmes trying to find out where my order is and am on the phone now with China? My order number is 990924245266, I paid over $80 including a $15 delivery fee. I was in the florist business and know how this is supposed to be.
It was promised to me yesterday by a Supervisor in China – Rain is her name that she would have it delivered this morning and it is not delivered.
I am very upset, furious, this was to be a very special surprise to my daughter.
1st my flowers were a day late. 2nd several roses were broken when delivered 3rd they had the wrong address, delivered first to a trailer park 4th your customer service # is terrible, can’t understand a word at your Philippine call center 5th Tried to call corporate office during working hours rang and rang then hung up on me. What is going on with this company? I need a contact to email back ASAP. tracking order # was 1Z6A838A1300010103.
I placed an order on 12-9-19 for them to be delivered on 12-13 for my moms birthday and the tracking kept saying “out for delivery” all day. I tried to call and call and finally got ahold of someone I DID NOT understand. The lady will not tell me why I didn’t get it and it was rescheduled for 12-17. I’m frustrated and never had this horrible customer service. Been on the phone waiting to talk to a manger for over 15 minutes now. I will never order from this company again.
My very 1st order, #991147650313, placed yesterday and delivered today. Horrible experience. Paid $ 87.73 for flowers which look like they were a $25.00-$30.00 arrangement at best. Very, very disappointed. Also, was told I would NOT pay the delivery charge or any service charge, which you charged me anyway. I was shocked when I saw how cheap this arrangement looked and how cheaply made. Also, am embarrassed by it. Corporate needs to do something about this as this is very bad business. If nothing is done, I will be warning all those I know not to ever use your service.
#992044373722
I have sent 3 emails to 2 or 3 representatives that clearly don’t read their emails. This was what I sent in the first email—-subsequently I have received two emails from two different people that have not read my first request clearly because they keep asking me the same questions:
These flowers were delivered on Thursday and they look awful. The most of the blooms were already open, the smaller flowers were bending over, the iris’ look burnt like they are withered and they haven’t opened yet….this is the 2nd time in 2yrs I have had to report a bouquet that wasn’t up to the normal quality that I have come to expect from ProFlowers.
This is so unfortunate for a special occasion like today for a special person like my Mom.
I’d like a replacement bouquet to be sent to her either the Full of Joy or Sweet Spring bouquet I believe they are of equivalent prices as the one I originally ordered please. My Mom is leaving town tomorrow morning and will not be back until late Friday night so a Friday delivery would be better.
If you would like to contact me please do so at 916.425.XXXX. Thank you
All I can tell you is I am irate. I met my birth mother after 46 years in October 2018 and wanted to send her something special for our first Mothers Day knowing each other. I chose this beautiful yellow rose plant in a nice pot. When I placed the order the promo was free shipping, and when I received the invoice they charged for the shipping. I called them and they claimed to have removed the shipping and processed a credit. The flowers were supposed to be delivered on May 9 or 10 before Mothers day. On the 10th I still had not received a shipping notification so I called and I was told it would arrive before the end of the day. The next day on the 11th I called to make sure they had arrived and was told that they were not even sent. The lady on the phone told me she would credit me and send the flowers out on the Tuesday the 14th of May. I received the order again via email and it was not the same product, so then I called again. This time I got a man who told me that he would send the order on Tuesday May 14th, and then the correct product would be mailed on the 21st of May. Again no notification email so I called and sure enough now I am told it will be delivered on the 17th; I am furious, not to mention embarrassing! The gentleman kept repeating himself and I asked him to forward me to a supervisor and he put me on hold for 45 minutes waiting for a manager and this is the point when I hung up and realized this is a game. They probably would rather you hang up and never use them again then having to provide the right service. HORRIBLE!!! NEVER AGAIN!!! I will post the word all over; I am that upset!
My wife ordered flowers to send to our daughter but after reconsidering the high cost (hidden fees that didn’t show up until the order processed) she called back immediately after placing the order and canceled. My wife told the customer service rep she wanted to cancel and full refund. The person she was speaking to initially told her she could not cancel but would give a 20.00 discount. Finally she relented and said they would cancel the order. My wife asked for a confirmation e-mail. The rep told her it wasn’t necessary and she guaranteed it would be canceled. My wife kept her on the line until the e-mail came through confirming the cancellation and refund. The next day we received a confirmation that our order had been shipped. My wife called back to ensure that we were going to get our refund. This started a comic series of 8 calls with 8 different people who were simply unintelligible. They asked the same questions repeatedly, kept putting her on hold and either denied that there was any manager on duty or simply refused to put one on the phone. We tried calling corporate headquarters but couldn’t reach anyone even though it was only a little after 4:00 pm in California. The recording said that their mailbox was full, which is mentioned in a post on this site from years earlier. The service is absolutely abysmal and this company should be considered a bad choice with which to do business. Their phone message claims they won the JD Power award for service. Hard to believe as this was unquestionably the worst customer service I have witnessed. They make Sears look like world beaters.
My husband order an arrangement that was supposed to be delivered today and instead of being delivered to me they were delivered to an address in GA. I don’t know where proflowers pulled this GA address from as we have never lived, nor have we visited there. We received a call from the person who received our delivery which means this stranger now has my name, address and cellphone number. We’ve ordered many arrangements in the past and this order will definitely be the last one we ever place.
My husband ordered flowers two days ahead of time, he was told flowers would arrive by noon to my place of work on Valentine’s Day!!! 20 East Greenway Plaza Ste. 830 Houston, TX 77046.
Needless to say roses never arrived, he was informed later in the evening package would be delivered around 2pm due to the plane was delayed this was at 11:10 02/14/2018. Around 4:00pm delivery still hadn’t arrived.
I called pro flowers around 6pm 02/14/18 to complain to the representative, she tells me she could offer me two options, which were, they could either send me a 20% off coupon that’s good for one year or I could request a refund however she could not confirm we would receive the entire amount ($116.00) and it would take 7-10 business days. I refused her offer, she provided a third option which was
Pro-flowers could send me another arrangement (one of their choosing not equal to the amount we paid) within 2-3 days but of course I wouldn’t receive my money back.
ProFlowers does not stand by their product, delivery, or customer satisfaction. I stayed on the phone with pro-flower representative for over an hour only to be told “oh I’m sorry, I understand your concern.” She wouldn’t even let me speak to a supervisor. I was told “my supervisor will give you the same options I mentioned to you.”
I received my supposed to be “Fresh Multicolored Roses” on 02/15/18 upon opening the long stem box I became even more frustrated! some of the stems or shorter than the others, the vase is NOT the one my husband ordered, roses are very fragile if you touch one it falls apart, there were a few dead roses, missing leaves etc. not to mention one of the Teddy Bears eye is cracked! It was stuffed in a plastic bag looks like it came from a used second hand store! My husband paid $116.00 for this crap!!! I took pictures.
Mr. Joyner, I’m very disappointed with ProFlowers, my Valentine’s Day was ruined!!!!!
This is the worst service I’ve ever…… WE WILL NOT USE THEM EVER AGAIN!!! Their customer service is horrible, product is not worth buying, what they show you on their site is totally different.
Respectfully,
Broken Heart (Tara Jacobis)
I ordered flowers to be delivered to my dear Uncle’s funeral. I was asked by his wife to get flowers. When I arrived & saw NO flowers were delivered it was beyond upsetting. Called the number on my receipt & dealt with someone who was less that able to do much. Turns out he was in training. He called the florist who didn’t answer & had no voice mail. Told me they could still come but it was already shortly before the service. Wasted total of 30 mins when I should have been with my family members. Beware if choosing this company. FTD bought them & they are not the same anymore…….. sad. Their customer service could use major improvement!!!
In addition, they asked me at the time, I could cancel the order for a full refund or keep the order in case they still showed up & they would just give a discount. I said just cancel it & refund, since I had no faith it would arrive & anyway it would be too late for the service. They ended up only refunding part of the order. Called customer service today & discovered that. They will refund the whole amount but now will wait another, said 3-5 days to get the 2nd half of the amount due. One screw up after another. Not the way to run a successful company.
I ordered flowers from your company to be delivered 5/12/17 ( I even paid extra) and when delivered to my party they were wilted and some were dead. This morning 5/13/17 when she woke up they were almost all DEAD!!! Needless to say I was completely speechless when my recipient called me and totally embarrassed.
I called the 800 number this morning and the woman I spoke to refused to give me a supervisor or someone higher than her to resolve my problem. I requested that flowers be redelivered to her today, as they were supposed to be for Mother’s day. She refused and said they would be redelivered or Monday which is unacceptable. I then asked for a refund and she refused that. Now my mother was left with no flowers that I took the time to order in advance.
After spending 45 minutes on the phone with a customer service person who refused to help me or give me a supervisor I was let exhausted! Needless to say I am totally infuriated by this company’s lack of concern of the quality of product they put out and the lack of good customer support I received.
Of note: I tried calling the corporate office to complain about my experience and there must be a lot of unhappy people because their mailbox is FULL!!!!! That’s says a lot right there!
I will make sure and let anyone I know (and I work in the community) that they know the lack of care your company has for it’s products and it’s customers. I am truly disappointed in this company. Since the call center refused to give me a supervisor I am now writing here to voice my concern and to let future buyers to beware! Go to another company and give them your money not this one!
You have lost a very good customer in the future and I will make sure to tell people my experience from this company.
I’m Extremely upset on what flowers that were delivered, a box of green leafs with a couple of pink flowers, NOT WHAT I ORDERED. Spent $88.33 for a plant in a box, could of went to Wal-Mart save around $80.00 . Ordered Pink roses with a vase, person I talked to I could not understand anything she was saying, learned a lesson why not to but again from pro flowers.
To whom it may concern,
I’m Extremely upset on the quality of flowers you sell, promise and advertise online, not only that your customer service is outsource to the Philippines that was hard to understand. I called twice on how poor the flowers are and today Kim and Herwin where extremely rude and wanted to charge me again for a new set of flowers. If i would of known the flowers where poor quality I could of gone to Down town Los Angeles gotten the better roses for $14.99 and delivered them to my mother.
I wonder how your mothers would feel on the bad quality of flowers.
You cannot understand, anyone, at 800 580 2913!! Call me: 914374XXXXX.