Earthlink was founded in 1994 by Sky Dayton in Pasadena, California. After trying to configure his own computer so that it could access the internet, Dayton decided to start his own dial up internet service. Within a one year period, Earthlink was offering dial up internet service to 95 cities. Earthlink was the first internet provider to allow unlimited access for one flat monthly fee. The company began offering internet service for businesses in 1996.
The company went public on the NASDAQ in 1997 under the ticker symbol: ELNK. In 1999, Earthlink was the first ISP to offer high speed DSL service.
Earthlink has made numerous acquisitions over the years, the most recent being CenterBeam, Inc. in 2013. The company has more than 2,100 employees and annual revenue in 2013 of $1.2 billion.
Earthlink
Earthlink was founded in 1994 by Sky Dayton in Pasadena, California. After trying to configure his own computer so that it could access the internet, Dayton decided to start his own dial up internet service. Within a one year period, Earthlink was offering dial up internet service to 95 cities. Earthlink was the first internet provider to allow unlimited access for one flat monthly fee. The company began offering internet service for businesses in 1996.
The company went public on the NASDAQ in 1997 under the ticker symbol: ELNK. In 1999, Earthlink was the first ISP to offer high speed DSL service.
Earthlink has made numerous acquisitions over the years, the most recent being CenterBeam, Inc. in 2013. The company has more than 2,100 employees and annual revenue in 2013 of $1.2 billion.
History
I have been using EarthLink Wireless Home Internet (WHI) for a little over a week, and I am thoroughly disgusted by the way they handle customer service for WHI. Their support is only available from 9 a.m. to 9 p.m. ET. They already know from the name of the service that their customers use this service in their homes. Those of us who are on the West Coast are just returning home around 6 p.m. If we have a problem with our WHI, we won’t even discover it until after 6:00 p.m. PT, which coincidentally is when their customer support ends. That leads to immense frustration and an inability to problem solve until the next day. They are not providing adequate support for us.
Moreover, they offer a live chat for other customers 24/7, but not for WHI customers. Their agents are polite about it, but they will not offer any assistance, not even with navigating the website. Are we such a small percentage of their business that they can afford to lose our patronage and good will and not suffer repercussions? I expect better treatment from companies I do business with.
Let me share an analogy. I lived in China for 3 years. People back home in the States would ask me how I felt about living in a country where I knew I was being monitored and watched by the government. I pointed out that our government was probably doing the same thing, but wasn’t forthright about it. At least the Chinese government was honest and open about how they treated their citizens and foreign residents. EarthLink treats their WHI customers with obvious disdain; if they didn’t, we would also have access to 24/7 support. However, they present a façade of caring about their WHI customers and offering customer support. I’d rather return to Comcast/Xfinity where I already know I will be treated like dog excrement than to be with a company that pretends to value me, only to treat me like dog excrement.
EarthLink could make an immediate change by simply staffing their existing customer support an additional 3 hours/day. Research shows that unhappy customers are more likely to talk about their experiences with a given company than happy and satisfied customers are. Unless I see evidence that EarthLink provides equitable service to Wireless Home Internet customers, I will never recommend them to anyone, and will likely share my complaints with anyone who asks. How many more unhappy customers do they have? How many more can they afford to have?
It would also be a wise move if they offered a customer service email address so that I could address this problem to them directly instead of having to travel around the Internet posting reviews in the hope that someone from EarthLink will see them. Then this complaint wouldn’t have had to be made publicly.
After I call for installation , the appointment day was cancelled by him the technician and gave me the next day 12-5 pm do I lost two working days , on top of that his cables he installed and a the equipment was used , I had the worse experience on Custumer service, I lost two weeks no connections , due to I changed credit card , since I forgot the last four numbers they said they will call me back to verified me and they never did daily I call for 10 days they never call me . I couldn’t paid my bill since they won’t verified me . It’s ridiculous . I call back and they hang up phone on me as soon I scream at this Female to not hang up phone , the other person answer won’t not let me speak to supervisor o managers , I was not capable to used their chain of command to solve this issue . Finally I got a friend of mine let me used his cell phone I call in and the lady could not link me since that phone is a register custumer to, and I git the manager on the phone I explained what they did to me , my service restored and he credit that month free , for the harassment , he did find out who was answering those day my calls , he said , ti be honest , he said they will get fired company policies they violated.
They lied and said they call me and come to my house today for my appointment to set Wi-Fi up they didn’t I call and demand them come out because no one showed up or even called me even tho the tech told them he did I am home all day im a stay at home mom I was up at 7 no one came or called me and all they told me was we can reschedule you for the 9th cause no tech are available for today I ask to speak with a supervisor they made up some dumb list that they had to put me on to speak with one and one will call me I yelled and caused them out I didn’t care I was pissed my husband messaged them on Facebook we are hopefully getting a refund and we are going through a different company all the guy over the phone said is I’m sorry for the inconvenience and I believe you when you said you didn’t get a call but they said they called and come by this is a stupid company I’m gonna make sure my friends and family h*ll even strangers don’t go through them it’s a waste of time and money
I need an address to return equipment for my 80 year old mom. All runaround on the phone. Robinrnteach@ gmail.com
Need refund from earthlink of 462.70
On 8/20/19 switched cable – earthlink was to be internet. Was in my apartment for 5 minutes when I found out I did not have to change internet services. Therefore Earthlink was never installed..
According to my statements the following were charged
Posted date reference Amount
8/30/19 9441 73.45
9/26/149 6902 59.75
10/28/19 6635 59.75
11/26/19 7027 59.75
12/26/19 4629 210.00
Credit card number xxxx-xxxx-xxxx-7286
Margaret Steffens
(920) 860-XXXX
Copied from dispute issued to credit card company
I also called the corporate office last year to complain when I went a week without any internet. But all I got when I called was the runaround. And also got treated badly by a car in India. Also sent a letter to the CEO but no one in his office cared to respond. Bad very bad. No customer service period
I agree, there is NOP customer service at EarthLink and no number in the US to call. They just don’t care, I wish I could screw my customers the way they do and still remain in business. They just SUCK!
The corporate office phone number in our listing works. Give it a try.
Have been without internet since last Friday and still have no internet. I have called 3 times and been on the phone for over 3 hours. I was lied to today by a Janet that said at&t would be at my home today but it’s now almost 7:30pm and no one from at&t ever came.
EarthLink is the worst internet service I have ever had!
Allow me to explain!
We moved to a new area where Comcast was not available. We needed internet, as I am a college student who requires the internet for classes and assignments. We originally set up internet in July, a month later still no internet, and they charged us for the internet! Got that all figured out since we were told we could only get earthlink in our area. We later found out that we could get other service after they set up the internet because guess who hooked up our internet, none other than AT&T! Go a few months into our contract and we are on the phone with a customer representative a couple times a week for the internet not working. Finally, I have figured out that we are only able to get 12mbps and realize that they have been overcharging us when AT&T told us this when it was set up. It was in the file that we could not receive the full 18mbps, and yet they charged us for 18, not the 12. While that is only a 5 dollar difference it is still 5 dollars a month that they were overcharging us. Now by this time we are getting to the end of our contract, and we request that it get fixed and we can go on our way. Oh no, that would be the happy ending. When I tell them to fix the overcharging, they took it upon themselves to lock us into another contract without our consent. Now, a year later, we are tying to disconnect. ITs been almost 3 weeks since we attempted to disconnect, which they are refusing to do. And to top it off, charge us the 100.00 for canceling our contract! Yes, you are seeing that correctly. So they are trying to charge us the 100.00 while refusing to cancel our service.
The customer service is so horrible that I would never want anyone to use them. We have been told if we make a complaint that they are going to charge us more than if we keep quiet, to put the modem in the trash, to shut up and just deal with it, and my favorite telling me that this stuff takes time, and i need to understand that.
Calling headquarters myself and will get this fixed or I will hand deliver the modem to ATT as it does say ATT on them.
Side note, ATT will not do anything about this either.
WORST CUSTOMER SERVICE EVER! WORST INTERNET SERVICE EVER! DO NOT USE THEM!
Earthlink webmail cannot receive emails from Apple computers. This causes huge problems communicating with clients and others. I am told this is a KNOWN problem and I have to live with it – hello? After all of these years, can’t it be fixed? You can see I am a long time customer since I still have a mindspring email address….
I had to do a early termination on contract 4 months October 16,2017 would have been February 2,2018…I paid the $100.00 early termation fee and $45. total of 145.00, on November 28,2017 took modem to Att/UPS return to company that has been 2 months ago .. I have called and asked from October 16,2017 to today December 16,2017 exactly 2 months since deactivation THEY HAVE NOT RELEASED THE LINE, NOR RELEASED OUR ADDRESS, WE ARE DISABLED AND ELDERLY CANNOT AFFORD THE PRICE ANYMORE ELECTRIC BILL WENT UP AND HAD TO DOWNSIZE WITH INTERNET SORRY, THIS HAS BEEN A PROBLEM AND CAUSED US STRESS ME AND HUSBAND YOU LOOK AT NOTES aDA jOHNS, 850736XXXXX, PLEASE DISCONNECT LINE WE CANNOT USE IT… PLEASE DISCONNECT I OWE NOTHING JUST DISCONNECT ….ELDERLY CUSTOMERS THANKS
Mary Andersen July 7, 2017 at 5:20 pm
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Please help…
HISTORY When I bought my Dell Computer, I was provider with Earthink email it was free and perhaps a promotion of some sort. When I moved across town I had to pay for the Earthlink email as Time Warner, our cable company, indicated we were in a different district.
TODAY Now, I pay 62.95 for Earthlink on my Spectrum bill. I was told the reason it is on the Spectrum bill is that Spectrum did the billing for Earthlink.
TODAY (yes, it was a long day) I used the Text Chat and I asked who was my ISP and was told Spectrum. Please keep in mind, Spectrum indicated Earthlink was my ISP.
Furthermore, I was given the phone for Earthlink Care Dept 888 327 8454 during the Text Chat .
I called the Care Dept to ask who is my ISP and this you have to hear … please dial 888 327 8454 so you can appreciate the irony and my exasperation. Earthlink says one thing Spectrum says the direct opposite. All I want to know is who is my ISP? Please do not tell me both, I could not bear it. And why do I pay f62.00 a month for Earthlink when it was provided with my Dell Computer.
Regards,
Mary Andersen
andersonmary at earthlink.net