Lane Bryant was founded in 1901 by Lena Bryant, a dressmaker who was widowed when she was very young. Knowing she needed to support herself and her infant son, she borrowed $300 from her brother-in-law and opened a small shop on 5th Avenue in New York. A banker who handled her account misspelled her name as Lane and Lena left the name as it was.
Lena Bryant made the first ever maternity dress and thus began a career of making clothing for pregnant women and larger, plus sized women. By 1910, the company was making $50,000 a year.
Today, Lane Bryant has more than 800 locations in 46 states. The company also sells online and via mail order catalogs. The company specializes in larger women’s sizes from 14 to 28. Lane Bryant topped $1 billion in sales in 2014.
Lane BryantLane Bryant was founded in 1901 by Lena Bryant, a dressmaker who was widowed when she was very young. Knowing she needed to support herself and her infant son, she borrowed $300 from her brother-in-law and opened a small shop on 5th Avenue in New York. A banker who handled her account misspelled her name as Lane and Lena left the name as it was.
Lena Bryant made the first ever maternity dress and thus began a career of making clothing for pregnant women and larger, plus sized women. By 1910, the company was making $50,000 a year.
Today, Lane Bryant has more than 800 locations in 46 states. The company also sells online and via mail order catalogs. The company specializes in larger women’s sizes from 14 to 28. Lane Bryant topped $1 billion in sales in 2014.
In comparison to all the negative comments shown here below, my young adult daughter and I had exceptional service at the Manchester, NH store today Monday July 29, 2019. Belinda greeted us directly and superbly cheerfully. We only had about 15 minutes before we had to be at the Apple store for our repair appointment. She was able to have my daughter try on several pairs of slacks to get a good fit and sizing, before we had to leave. We came back after our repair was complete and Belinda was able to help her pick out several other slacks and tops that were mostly on clearance to fit the ‘broke college student’ budget.
She was just so wonderful
My personal experience with Lane Bryant doesn’t care about their customers who keep them in business especially if you are a long term customer and use their credit card. When you do use it they want to charge you $27 for late fees when realistically I was not late paying. It’s ridiculous. It’s a scam just to get more money out of their customers. Because of some BS time zone. That’s ridiculous it really really is.That right there, needs to CHANGE immediately, it shouldn’t matter what time zone you’re in if you paid your bill on the day it’s due it shouldn’t matter. No other company or credit card company that I use has that, it’s dumb.Now because of the time zone you lost a customer and probably many more I’m no longer affiliated with this company. I believe it’s another scam just to get more money out of people. This happened to me more than one and yet the customer service you call the customer service, don’t care at all. Don’t even try to help. Because of this it happening to me more than once I am canceling my card. ASAP. Guarantee you like lost many new customers because of terrible service I’ve dealt with. I won’t referral absolutely no one to this company. HORRIBLE!!!!!
Tonight my mom and myself went into the Burlington center store around 7pm. When we into the store there was no customers in there. We went to the shoe area and tried on a few pairs.. none really fit. We needed another size. A employee was hanging up some shoes right next to us NEVER once greeted us, asked how we were doing or anything.. never even offered to get us a different size in the shoe!!! She was very rude. She started to count the registers and the store wasn’t closed for another hour!!! M mother decidesd to not buy anything due to the LACK of customer service!!! Very upset that the MANAGER was the one who NEVER once spoke to us. We were in there for almost 30 mins!!!! She needs to retrain in customer service.
This is the second year in a row that I visited the Peabody, MA location and wanted to purchase gift cards and they had NONE. I understand that they may not have Christmas gift cards but to have none is crazy. You would think that if they didn’t have any last year that they would make sure that they would have ordered enough to have some for this year. People give gift cards for other occasions besides Christmas. I am sure that the person who orders supplies etc is aware that there is overnight and three day express mail. It is apparent that the store doesn’t care about making sales. I will never return to this store again.
I am a previous employee for this company. I have worked in retail for over 5 years. Never have I been treated so poorly or worked for a more disrespectful manager than at the Grove City Outlets. The store manager, Lynda Shaffer, is rude, disrespectful, self centered, & does not care about her staff, let alone her customers that come in every day. She has made several people cry & quit. She has turned away so many customers & does not care if they leave upset or unsatisfied. It is a shame because there is such an amazing group of staff who care & try their very best. Her personal disregard for coworkers & customers involving her continuing flatulence throughout the store has created a very uncomfortable working atmosphere. I have previously reported this to the DM Mindy of region 60, area 12 & still to this date nothing has been resolved. Yesterday October 28th, was just terrible & was more than I could handle. Prior to my starting time I was informed by my coworker that Lynda was in one of her moods, she discussed store issues in front of customers which made me uncomfortable & was very disrespecting. Store items or store issues should be discussed in a closed setting away from customers or other associates. I have attempted to have this resolved with the DM which could have eliminated corporate’s involvement but I feel that nothing has been handled. She has shown to the staff that after staff members have terminated their employment with the company, she will leave them on the schedule under “not available” to make it appear that we are fully staffed when in reality she is simply not wanting to do her job title & rehire. I truly hope corporate looks into this & resolves these issues, it is simply not fair to the rest of the staff, the company, or the customers who have to deal with the repercussions of Lynda’s actions.
Very disappointed with customer service. I have always liked Lane Bryant clothes. I purchased a Kiyonna Luna Lace dress on October 26, 2016 for my daughters wedding which is this year November 11, 2017. I was so excited that I purchased the “perfect ” dress. I ordered the dress online and picked it up at the store. The dress cost $158.00. When I got home I took it out of the package and placed it in a hanger and put it in the closet. This past Saturday I decided I better try that dress on since the wedding is just around the corner. I put the dress on and my daughter says to me, mom it’s really cute and looks good on you except for the holes. ? I said WHAT?!? Sure enough there are two holes in the sleeve which is lace. Can’t wear that dress to the wedding. I immediately call Lane Bryant customer service. She takes down my information and tells me to go on the computer and email them and upload a photo of the dress. I uploaded two pictures. One to show the tags are still attached and one to show the two holes. Well I get a reply back that since it was purchased 10 months ago the best they can do if give me 25% off my next order. Are you kidding me?!? I feel I need to be given an in-store credit. If Lane Bryant doesn’t do the right thing. I will never purchase anything from them again. I will close my credit card. This type of customer service is why companies go out of business. Hoping they do the right thing.
Lane Bryant Facebook page has blocked me due to me sharing my experience.
A friend recommended Lane Bryant to me for large size bras. I got on the website and measured myself according to Lane Bryant’s instructions. I ordered 4 bra’s, over $100 in merchandise. They came and they were pretty, but not a single one fit correctly. All way too small. So I called Customer Service who told me I could ship the items back, but I would have to pay for the shipping OR I could return them in store. I drove 4 hours to the Lansing, Michigan store in Eastwood Towne Center. As I walked in I was greeted by Jaquelyn, I explained to the associate who immediately started to tell me I purchased the items from some semi-annual sale, etc. etc. and they’re non-refundable. Which I did NOT, I ordered them online for whatever price they were. Then she said they couldn’t give me the refund because I had purchased online and used PayPal. Ok, fine, she said they would ship them back for me and in a week or so I would get my refund. Since I was in the store, I decided why not get a fitting and buy the correct size bra. As I’m in the fitting room, the associate yells to me that they will return my items as a “courtesy”, because it has been over 30 days since the purchase. It hadn’t even been a week actually! I told her she was wrong, she said she may have looked at the wrong date. A little bit later she comes back to tell me that next time I can just send the items back myself with the return shipping label. I explained to her that I talked to customer service in the first place and they told me to take it to the store. I would NOT voluntarily drive 4 hours to return an online order! They then blamed their customer service department, saying that no one knows what they’re doing. Just nonsense. In the end I bought a bra in the store for $50 or so, I get home, the bra still doesn’t fit correctly! Now a couple days later, I get my refund to Paypal and they gave only a partial refund?!? I have opened a dispute, because there was no agreement or reason why I wouldn’t receive my full refund. The whole experience was terrible. My advice – go get fitted and find out your bra size. Then go on Ebay and buy them for a fraction of the price. The same bra’s with tags are on there. Don’t waste your time and money like I did!
I have been a loyal customer for a couple years now, I absolutely love shopping here and have faithfully paid my bill on time each month as I did this month. UNFORTUNATELY a week after paying my bill in cash in the amount of 50$ I received a text to call them. So I did and was told that I was late on my payment, I told the guy that’s impossible I always pay my bill on time,. So I went to the store where I paid the bill and asked the ladies if she remembered me from being in there last week paying my bill and she did, and even said her dra were was even 50 $ bucks over and they couldn’t figure out how. So she calls their corporate office to straighten this out and was even told that there’s no proof of this. That she must have rung it up incorrect, but was then told that this has happened before, that’s crazy. I’m so upset that I’m thinking of calling my attorney. To this big company I’m nothing but 50$ bucks is a huge deal and this could affect my credit, which in the long run hurts my family. Does anyone know how I can reach corporate office.
Please email me back on my complaint that was put into your office yesterday.
the corporate office information is above the comments
Today i visited my local store, which I frequent several times a month.
Last week I entered the store with my children intending on using a gift card I rently recieved as a birthday gift. However, my youngest child started became difficult and we left the store. While i was in the store I carrird my gift card in my hand, and when I got home I realized I did not have it with me. I immediately called the store to see if anyone had turned it in, but did not get an answer.
Today (at about 4:30 pm), I went back to the store to once again check out the new arrivals, and see if anyone had turned in the gift card. I knew it was a far chance that it happened, however there are good people in the world, and it was still a possibility.
While in the store my mother and I asked if anyone had turned in a lost gift card. The 2 employees behind the registers, were extremely rude. First of all we were in the store about 10 minutes, and they did not approach us to see if we needed assistance with anything. Secondly, they were having a personal conversation, and had an extremely bad attitude when we apporached them. Then before we could even finish our question they were already cutting us off, and saying no one turned anything in. They didnt even stop what they were doing ( looking in some kind of binder or book) to even look at us in our face, or to even attempt to look and see of anything was found or turned in. The immediately started their conversation back up.
I’m extremely appalled at the customer service we received today, especially since I am a frequent customer at this store. I will rethink of patronizing this store again.
Whitehall Mall
1233 Whitehall Mall, Whitehall, Pa, 18052
FIRST OF ALL I’M VERY DISAPPOINTED IN YOUR COMPANY! SECOND IF IT’S NOT RESOLVED I WILL NOT BE BUYING ANOTHER ITEM FROM LANE BRYANT AGAIN! I RECEIVED A $ 25 OFF CARD THAT WOULD NOT WORK AND IT WAS NOT EXPIRED AT THE TIME I TRIED TO USE IT FOR AN ONLINE PURCHASE. LAST NIGHT I CHATTED VIA ONLINE TO GET SIZING HELP FINISHED MY SHOPPING AND TRIED TO CHECK OUT USING THE $25 OFF OFFER , A RED WARNING SAID IT WAS EXPIRED HOWEVER THE CARD SAID IT EXPIRED 8/39 AT 11:5pm pt, AT THIS TIME IT WAS ONLY 7:26pm pt. I TRIED TO CALL YOUR CUSTOMER SERVICE WHICH WAS CLOSED BECAUSE YOU CLOSE BEFORE THE COUPON EXPIRED, BECAUSE YOU CLOSE ON ET AND GUESS WHAT I LIVE ON CT. TODAY I CALLED AND WAS OFFERED ONLY 25%. THIS WAS AN ORDER FOR MYSELF TO MYSELF FOR MY JUST PASSED BIRTHDAY ON AUGUST 27. A REP ASKED HOW LONG I HAD THE OFFER, DOES IT MATTER IT WAS NOT EXPIRED. I WANT MY ORIGINAL OFFER $25 OFF OR I WILL NO LONGER PATRONIZE LANE BRYANT AND I WILL REQUEST MY FRIENDS AND FAMILY TO DO LIKEWISE!!! I JUST WISH YOUR COMPANY WILL DO THE RIGHT THING MY GOD WHAT IS $25 TO A PROFITING CORPORATION!!! YOU CAN MAIL OR EMAIL ME ANOTHER OFFER, THANK YOU. AND PLEASE MAKE SURE YOUR MARKETING DEPT OFFER TIMES COINCIDE WITH YOUR CUSTOMER SERVICE TIME JUST IN CASE A CUSTOMER NEEDS ASSISTANCE!
On Friday, August 25th, I was in the Belmar, Lakewood location around noon. I was greeted by a very nice employee, she was extremely helpful. I found two shirts and i waited to be checked out. While waiting the very cheerful employee helped two other customers. I waited my turn, the cashier helping the other guests called for assistance at least 3 times,. When the other cashier came to assist. The very helpful and cheerful cashier said, “can you please check her out she has been patiently waiting. ” the second cashier, i believe her name is Holly, stated, “well, the young lady i was with was patiently transferring from another location”. Now, i work on the Risk Dept, and i work along side with our person who handles guest incidents, i say this to say, Holly’s response should have been, since she felt the need to give one at all, thank you for waiting. Not that a person who apparently already works for Lane Bryant was patiently transferring. As i let her know and now you, i will not be shopping in that store again. My experience because of the b interaction with her was not pleasant.
Thank you,
Audra Hickman
I stupidly opened a charge account with Lane Bryant which was the worse mistake of my life. I ordered online and purchased a few things at my local store but since they do not carry my size 9 for pants/skirts etc I only purchased tops. When it came down to putting the outfits together for a vacation trip in March 2017 I didn’t like any of it so I returned everything within in weeks of purchasing them, even returned items while on vacation. As of 8/17 I’m still fighting the credit card and lane bryant customer care to removed all the charges since the stores didn’t do their jobs. I’m now begin bounced between lane bryant customer service and credit card company on who is suppose to fix the problem. I do not have any items of lane bryant in my closet but yet I continue to be charged and NO ONE will take ownership of the call nor with customer service talk to credit card to each other.
Best advice I give ladies is RUN AWAY from this company there are horrible horrible company.
I am a first time Lane Bryant card holder and I have to say your customer service over the phone is disgusting you get called a liar if you don’t have notes in front of you they don’t do what they say and put blame on customer MR.Omar floor supervisor admitted to eaves dropping in a private phone call that he was not made a party to I find this to be out right harassment I am a 30 year old man an I am scared of this stalker Omar spying listening or harassing me I guess now I know how women feel when they get creeped out
I was returning a few thing i ordered online the didnt fit right i had all the tags on and the reciepts. I walked in store #06710 and instead of being greeted a worker by the name of Kimberly thought she would be funny and crack a joke by saing we dont do returns on tuesday while her manager was standing next to her. Then proceeeded to interrogate me on why i was returning i explained that they didnt fit properly. She kept drilling me on why i was returning then when it came to the bra she asked what size do you where i told her. She gave me a look and said you look much bigger than that. I never felt so insulted in a plus size store in my life. To make matters worseshe didnt do the exchange properly and i had to come back and fix it. It was the worst experience and I will never shop at Lane Bryant again!
I visited the Lane Bryant in Fredericksburg, VA recently and let me just say if I could Rate this place; it would be a -10 .This was Absolutely positively the worst and I do mean the WORST Customer service I have ever experienced in my life! Staff? Rude. Manager? Extremely Unprofessional and downright snobby. However on this particular day; I walked in and was never greeted, no ‘hello’ or ‘ how can I help you’…completely ignored while browsing. The only time I was offered help was 20 min later!! After I was carrying an armful of things to try on. The employees never offered help or a dressing room or even came to make sure I found everything I needed, I might as well have been invisible. When I finally finished browsing and was ready to check out both employees were at the register and completely ignored me for a good 5 min while I stood there waiting. They didn’t even glance up!! Once the employee finally aknowledged my presence, she was very blunt and rude almost as if she didn’t really wanna talk to me … Very unwelcoming and unfriendly. Having this experience I will never ever want to shop at Lane Bryant again…especially the one in Central Park. Fix the management and fix the staff and maybe I wouldn’t have to put such a low review out, saddens me because this used to be one of my favorite stores but, for now I’ll just go elsewhere.
I tried 3 times last night (7/25) to place an order for your sale. 3 times the order would not go through. I order ALL THE TIME on line so I know what I’m doing. I’m also a previous Lane Bryant customer. This was the most frustrating experience I have ever had on line. I gave up after an hour. I called customer service this morning to try and place the order and of course, the items I wanted to buy are no longer available (they were last night). I am a Chrome user and I was also told by the agent that I needed to go into Mozilla to your site, and refresh and re-enter all my customer info because you had changed web companies!
SERIOUSLY????? You make it extremely hard to buy anything on line. I will not be buying from you on line again! Waaaaaaaaay to exasperating of an experience!
When I went into your store on Rivers Ave North Charleston SC, I was extremely unsatisfied with the customer service. No one greeted me when I came in. I was in the store for about 20 mins before trying a shirt on and no one spoke to me. I was the only customer in the store and the associates were too busy talking among themselves. I was thinking about buying the shirt but I was so disgusted at that point that I walked out and went to Target to buy some clothes.
Hello,
I am Bob Gower service manager for Cavanaugh Electrical in Wilkes Barre Pa. I was inquiring to see if we could get on your electrical maintenance service provider list or how I can get on your list. Please contact me via phone or email.
I love Lane Bryant. I have shopped there for many years and lately I have been more pleased with the variety of clothes they now offer. However, I run into issues with sizing. I have a condition called Lipedema, which makes my legs much larger than the average person. So I wear a 16 on top but anywhere from an 18 to a 22 on bottom. Because of this issue, my waist is small so by the time I find something like capri pants that fit my calves, the waist is huge. I have 21 inch calves so most pants or capris I wear have to be a wider leg. Shopping in a plus size store like Lane Bryant can be a challenge because all of your jeans including denim capris and regular capri pants do not fit me. This year you offered a wide Leg Capri but it’s made of linen which wrinkles horribly. Not every plus-size woman has small legs but based off of the variety of clothing you offer that is what you are insinuating. The dress pants typically fit the way they should but anything denim does not. I want to be able to dress casually in denim and not have such a struggle.
I would greatly appreciate this information be forwarded to
the party overseeing customer service. This should not go unaddressed.
THE POST OFFICE WAS UNABLE TO DELIVER THE UPS SUREPOST PACKAGE AND RETURNED IT TO THE SENDER.
This action was taken because the address on the package was incorrect and undeliverable. It was not an address supplied by me.
The first representative I spoke to in customer service was less than helpful. In fact, I don’t think they were aware of shipping procedures, return policies, or the refund process. They obviously had not received the training needed to support your customers. They were very uninformed and were unable to provide a solution to resolve my problem.
For example, when I didn’t receive my order I tracked my purchase by using the tracking number I was supplied with.
Your representative seemed very surprised I was able to track my own order. She did not know how to locate the tracking number in her system and asked me to supply her with the number. After several attempts to enter the correct tracking number in her own system, her computer shut down. This required a lengthy wait on my part as her system needed to be recovered. Once she was back up and running she explained to me when a package is undeliverable the post office should hold the package for 10 to 14 days and I should pick it up from them. I know this to be unrealistic and untrue. I requested she give me the location of the post office the package would be held at as we have many, she could only tell me the local one. This made no sense what so ever. To humor your representative I contacted the post office only to get the same information listed on the tracking number. Item was returned to the sender.
Now I had to call back and speak to another representative in customer service. Which was as frustrating as my first attempt to resolve this matter.
My original order was paid for, it was shipped to an undeliverable address, the tracking information clearly indicated it was returned to the sender. Your representative suggested I cancel the order and reorder. However, she would not be able to issue a refund until your warehouse received the original order back. I requested she explain that process to me including how she would know when the returned items were received. Her answer was that I would be required to call every 10 to 14 days to see for myself if it had been returned in the system. if it had, a refund could be processed at that time. Your representative could not convince me she actually knew how this process worked. By this time I am frustrated beyond frustrated. My only desire was to cancel my order and have my money refunded. Apparently this was not possible. Again because the items had not been returned. I have now spent over an hour on the phone, while at work and had made zero progress. I asked to speak to a manager but was told I would be given the same information. UNACCEPTABLE!
To make matters worse your representative indicated to refund the money it would have to go back on the card the items were purchased on.These items were a birthday gift for which I paid extra for. Her suggestion was to call the individual that gave me the gift and a credit could be issued on the card she bought them on and the difference would be refunded to me. I again requested I speak to a manger. I was on hold so long the representative came back on the phone 4 times to make sure I was still waiting. On the fifth time she said we will issue you a partial credit on my credit card and a partial credit in the form of an emailed gift card. According to the customer service representative the sales tax I paid could not be refunded. I didn’t even want to attempt to dispute this issue. A conversation with a manger never happened.
To bring this issue to a close, I will never do business with Lane Bryant again.
The associates working in the 2 stores I visited provided me with the best customer service I have ever received. They were professional, knew their products, catered to my every need, were interactive and a pure joy to work with. I raved about my experience with them. Its a shame They are associated with a customer service department that changed my experience in every way.
I hope you address the customer service issues. My experience was not only frustrating but changed my desire to ever do business with Lane Bryant in the future.
Had a interview at colerain Ohio with Cassie. Interview went extremely well. Said she would pass me onto her district manager on Monday that I would meet w her at rookwood commons store later that week. Tried calling but can not get any response . I have over 18 years experience in retail management an was looking forward to working w this company. Would just like a follow up call. Thank you
I am writing about the lack of professionalism and customer service at the Lane Bryant store in Union City California. I was going to let this go but after thinking about it for a while I deserve to be treated with respect. this incident took place on May 8th at approximately 3:30pm. I was asked to step forward to make my purchases. My cashier was still carrying on a conversation with the previous customer while ringing up my purchases. They were discussing some type of health issue. I had a question about one of my purchases so I ask to cashier to check the prices because I selected some items for a 30% off rack. Instead of doing my price check I turn around and she is back in deep conversation with that same previous customer. I watch her for about 5 minutes and she finally realizes I’m watching her. I had to point to the rack to get her attention. It may seem petty but my time is valuable and I wish to be treated like a valued customer. I know good help is hard to find these days but this is why brick and mortar stores are going away and online shopping is taking over. I just thought someone should know what the public has to deal with.
I really hope someone from corporate takes the time to reads the message as they take my money when I make a purchase from the store. Today I went to the store located in Capital Heights,MD, to pick up a package I had ship there. I get there and the store isn’t open. No big deal it’s Easter Sunday maybe their on a holiday schedule. I waited from 11:30-1:00. I called customer service to see if they would have any suggestions or answers as to why the store isn’t open. The lady said according to the website it should have opened at 10:00am. Of course the rep.helping me did not know why, and called the location just as did. When she didn’t have an answer she wanted to say because it’s Easter Sunday. P.S. Easter Sunday isn’t a federal holiday and why is LB the only store closed in the shopping complex. I shop here because it’s closer to my home and I love the clothes. When I pick up my packages I will no longer shop at this location. Someone needs to be held accountable for their actions in this situation. I’ve noticed on a couple occasion the store isn’t open when it supposed to be according to the website. Change the time on the website or hire responsible people to open your store on time. Here is the address to the location: 1723 Ritchie Station CT. Space 1723 Capitol Heights, MD 20743. I also have a reference number I was given by custom service to provide when I make the complaint.
170416-000263
I need to vent to someone so you are it. I was hoping you could direct this to someone that just might care. Thank you a head of time. I know I have the back ground to perform the position I had applied for. I am from a Big box store as well as being a owner of my own small company. I am a straight forward very honest person. I was offered a position in Mesa AZ. When I said ” Does it matter I do not have a High school Diploma or GED? Oh no your kidding with me ? You have all your Corporate back ground and you never needed it?
I really enjoyed what I did and felt SNUBBED. If you want the BEST Customer service, your outlook on someones Education should be a sledding scale. I was worth your time. Janet Matos
I would love to speak with someone from your corp office inference shopping at store 06497. I honestly felt trapped n annoyed in this store at 1129am today all four employees felt the need to consistancly ask me if I need help so I did with one employee to help me find a bra then go on to c more merchandise n asked every where I went in store I felt like I should be b shopping at ur store I am a premier card holder n I see that I will not shop at thais particular store so annoying in fact at the time I was the only customer in the store at the time
My situation is as follows. I made an in store purchase of clothing last month. I purchased my normal size 14/16. However, most of the clothes didn’t fit properly. All three shirt where defective in the construction. The body fit okay, but the arms and or bust area is very tight and constricting. Turns out, most of the shirts were final sale and the store managers wouldn’t give a refund or store credit. They are selling defective items as final sell and I am stuck with clothes I cannot do anything with. The managers where not interested in hearing me out or resolving the problem. I spend a lot of money in your stores and online. There should be an exception to their final sale policy. And be more helpful in resolving and helping your dedicated customers returns.
Good afternoon,
My name is Donna Muncy; I am currently a Lane Bryant customer with a Lane Bryant credit card. I order frequently and enjoy the quality of the clothing. I placed an order on February 5, 2017 and took advantage of the sale on Super Bowl day. (Order #41771470)
Today, I received the order, but instead of MY order, I received an order that belongs to Patricia French order # 41771402. I immediately called customer service and explained to them the issue, and that I had received the order. The customer service rep then told me that Ms. French had called in as well, she had every reason to be upset, and my order totaled 189.34 and her order totals 621.08.
Instead of this being an easy fix, the customer service informed me that I would not receive my order until all of the merchandise was showing returned, and my Lane Bryant card was showing the credit. I THEN would have to call AGAIN and get my order RESENT to me. Now the issue is this, someone in your warehouse put Ms. French’s label on my box and my label on her. That is NOT Ms. French’s fault NOR MINE.
Why should I have to wait another 2 weeks to receive my order, which includes ANOTHER call to the rude customer service agents who act as if they are my holy than thou? Which gives you the impression of they are only sitting in that chair for a paycheck.
My frustration:
1. 1 I do not have my order
2. 2 I had to call Customer service who put me through to a supervisor who did NOT care one ounce of my issue and instructed me to hang up and call the bank who was waiting on my call, which turned out to be a lie; they had no idea why I was calling.
3. The bank turned me back to Lane Bryant who transferred me to a bank supervisor who then transferred me to a Lane Bryant customer service rep. (He was nice) but still did not help me get my order.
4. 4 I ended up talking with 7 (SEVEN) people and I still do NOT have an order replacement on the way.
Do you honestly think I am going to keep this $600 order when it was I MYSELF who called in the mistake? I have been a loyal customer to Lane Bryant and I expect this problem to be fixed, If I do not hear from you and a solution in the next couple of days, I will absolutely close my accounts. Both Lane Bryant and the Card.
I feel like I was not important to anyone I talked with today and I am very disappointed in the lack of the ability for a company to fix a problem that THEY THEMSELVES made.
I look forward to hearing from you as soon as possible
Donna Muncy
I recently purchased n returned next day a bra that didn’t fit n a blouse that I wasn’t comfortable in I had my original receipt paid for with a DEBIT gift card that clearly says on it non reload able I’m told I have to wait 14 days for money to be put back on card when it is noneeloadable ! On back of my receipt it says returns with original receipt paid by debit is supposed to be refunded cash! I have received nothing but grief please respond asap 207-650-XXXXX thank you
I’ve had the worse experience. I went to Lane Bryant in Santee California to use a coupon I had received for $15 of $15 purchase or $25 off $75 purchase. I was told by the associate I could not use the coupon because they were having a flash sale and everything was on sales that day. I asked if there was anything in the store I would be able to use the coupon on and was told no. I told her the coupon expired that day and I didn’t understand why Lane Bryant would send a coupon I couldn’t use for anything. She apologize and said she didn’t understand it either. I just called and spoke with someone in your customer service department for complaints. I basically felt no real sympathy from the associate. She could only tell me they don’t know when the sale happens and the associate was correct. I told her as a customer unless they list black out dates I’m not going to know what days I can use the coupon. She just repeated what she told me previously. I’m very disappointed in Lane Bryant and thinking I might make the decision to stop doing business with your company. I think the least your associate could have done was send me another coupon I can use at a later date. I feel it was a waste of a phone call.
I decided to call you.you guys because I’ve been dealing with Lane Bryant for 20 years I have been a great customer and I’ve never complained I returned him a pair jeans that crossing over $70 they found him then they didn’t find them in the warehouse they were supposed to earn credit my debit card my visa back and never did then OK I’ve been dealing with this for two weeks and about I don’t know 1011 different people I had promises that it would be back on my card 3 to 5 days then when I called back there was no note of it and I told him I’m gonna call the Better Business Bureau but before I did that you know what most of the people of always been good to me and I would like a reply tomorrow as soon as possible please so we can take care of this my phone number is 518450XXXXX
I would like to stop by store first thing that I really enjoy shopping at Lane Bryant and I have been shopping at Lane Bryant for many many years my name is Cynthia as you can see that but my complaint is Lane Bryant has awesome beautiful clothes for large women and every year every season they get beautiful beautiful skirt the problem is they are too short please bring back longer flooring lady dresses and skirts. I’m 5-10 would like longer beautiful shirts and dress I’m very disappointed and Lane Bryant after 20 years or 30 years of shopping with them
I am very disappointed in the bras I have purchased from Lane Bryant! Every bra has the underwire coming out of one side. These bras are way to expensive for this to be happening!!! I would love some type of reimbursement for them. I have submitted a picture to customer service of 5 that are missing the underwire. Some of the bras I had not worn for over 1 month before the underwire started to come out!! VERY ANGRY!!
Dear LB, I have been a guest for year’s and a card holder and I am very angry that every time I shop in the Fort Wayne, IN. store they have one or less of the basic blk high leg underwear that I buy and if one more employee asks if we can order them I get mad why do you have a store if you are pushing orders on basic merchandise. I walked out to many times without a purchase because I am mad almost cut my credit card up last time.. The basic merchandise should be sticked always I understand specialty merchandise running out but the basic being gone all of the time is not good fix it please or I quit shopping with you also the bra quality has gone down and the wires pop out all of the time reinforce stich in might help. Sincerely Melissa C Hart
I’d like to know the contact information for the district/regional office manager in San Antonio, TX because my wife is an employee, and we have a few complaints we’d like to take up with them. I’ve tried searching but nothing comes up, and I think that the corporate office should be open or at least be able to receive messages on the weekends. I get immediately hung up on before I can press any option on my phone. I don’t know what else to say, and I’m flabbergasted about how this company runs their business.
I would like to know where I can make a complaint about your store at 54 west 225th street, Bronx, NY 10463 . The ladies there are lovely and the store has a nice selection.
What you do not have is Air Conditioning . I have been there earlier this summer, no AC and no Fans. Today I went there to pick up something I ordered and I was planning to shop . It was 95 degrees outside and it was hotter in the store . Your employees graciously apologized and I said that they should not have to work in these conditions . The heat made me sick, so I left without buying anything . Please let me know how this can be fixed . Thank you for your response .
I went to LB today in Indianapolis to purchase a sweater duster I saw in the catalogue. It was not in the store! The employee was very helpful and called all LB stores in the area. No duster any wear! ! She checked on line also, no duster.i have this duster in olive green but. Wanted the blue! It’s no where to be found!! Please do not advertise merchandise that you don’t stock!