In 2006 the Cendant Hospitality division was spun-off into the new company Wyndham Worldwide.
Wyndham Hotel Group owns and operates 7,400 franchised hotels in 66 countries under 15 brands including Days Inn, Howard Johnson, Ramada, and Super 8.
The company has a rentals and vacation exchange segment with relationships with 100,000 properties in 100 countries.
Wyndham’s revenues come from franchise and hotel management fees, timeshare sales, and membership dues.
Wyndham Worldwide trades publicly on the New York Stock Exchange under the ticker symbol WYN, is a member of the S&P 500, is #494 in the Fortune 500, has 32,800 employees, and had $5.24 billion in revenue in 2013.
Wyndham WorldwideIn 2006 the Cendant Hospitality division was spun-off into the new company Wyndham Worldwide.
Wyndham Hotel Group owns and operates 7,400 franchised hotels in 66 countries under 15 brands including Days Inn, Howard Johnson, Ramada, and Super 8.
The company has a rentals and vacation exchange segment with relationships with 100,000 properties in 100 countries.
History
Wyndham’s revenues come from franchise and hotel management fees, timeshare sales, and membership dues.
Wyndham Worldwide trades publicly on the New York Stock Exchange under the ticker symbol WYN, is a member of the S&P 500, is #494 in the Fortune 500, has 32,800 employees, and had $5.24 billion in revenue in 2013.
We all need to band together and file a class action lawsuit. I have a couple horror stories for Wyndham. I’m a platinum member. Of all the motel chains I randomly chose this one to become my regular group and to get loyalty points. Come to find out they give you absolutely nothing. It’s a complete sham
Good Afternoon,
My family recently had a Family Reunion at your Sharonville, Ohio location. Once we arrived on Friday September 2nd, we checked into the three rooms we reserved under my fiancé’s name. We had a debit card on file under his name as well. On Sunday while we were in our rooms getting ready for our event My fiancé received a cell phone call from Courtney at the front desk saying she wanted to speak with (his mom who reserved a room under his name) because she is going to have her escorted out of the hotel because she did not pay. At this point we were furious because we felt there was a debit card already on file for all three rooms reserved and proper customer service skills could have solved the issue in a smoother manner. So I went downstairs to pay for the room but I needed to inform her that there is a better way to speak with the customers especially if there was a debit card on file which could have been charged or she could have informed us that the bill is now due and asked if we could come and make a payment. She began to get out of control and yell about her professional skills. She ended up calling the police and attempted to get me thrown off of the property all because she threatened to have a 73 year old senior citizen put out of the hotel during the family reunion. I later found out that she went to his mom’s room and told her friend that she was going to have my mother-in-law put out of the hotel.
The family experienced bad service even prior to this matter with Cortney. She gave one of our senior citizens an attitude because there were not carts to transport his luggage so he asked her to help him carry his or his wife’s luggage and he would give her a tip. During our checkout another one of our family members found out that her debit card was charged twice and she only had one room reserved. Some requested their rooms to be cleaned in the morning prior to leaving for events and when we returned the rooms were not cleaned. There were housekeepers arguing and fighting in the hallway as well. Needless to say our whole experience with this hotel stay was ruined. Not to mention the crunchy dirty rag that was placed on the hand rag as if it was clean. We are considering not selecting one of the Wyndham hotels for our future stays but I decided to reach out to inform someone of this experience because I wouldn’t want anyone else to experience what we had and I would like for some changes to be made.
Good morning!
We stayed at the Super 8 by Wyndom in Gilman, Illinois on July 19-20, 2022. It was not a pleasant experience, I went to wash in the shower and the wash cloth had disgusting yellow stains on it as did a few of the towels. When I presented the cloth to the woman at the front desk she seemed as though she didn’t believe me and only asked if I wanted another one. The dresser had holes in the top as though someone used a drill and randomly made holes. The floor and carpets were sticky as was the shower, the tv card in the room had more channels listed than what was actually on tv. The freezer in the fridge was so iced over that the little door would not close, the air conditioner did not have vents and the air could not be redirected. We went to get coffee at 5:30 a.m. and their wasn’t any nor did anyone make more when we went back at 6:00 a.m. The key cards barely worked as well. We paid $74.99 plus $25 for each dog for a total paid of $132 with tax. We will be staying at the LaQuinta Inn by Wyndom on July 20-21, 2022 in Lincoln, Nebraska. I hope the experience is much better and we are paying $65 per night with $10 for each dog a lot less than at the Super 8. I would like a partial refund for our stay at the Super 8.
Thank you,
Erik Hangeland
XXX Webb Street
Aberdeen, Md 21001
Claim #04606240
To whom it may concern
Reservations made at front desk. Sign says if third party reservations a $50 increase will be charged but we didn’t. Still on check out was charged $50. Called customer care (and I use that term lightly as they were rude and even hung up on us twice) and was told money would be back in 48 hours. 96 hours later called again and was told it was our bank holding it up (not) and would be a week. Over a month later and still no return of funds. Said it was our bank then said here’s 3000 points. NO We want our overcharged funds returned and we should be given as curtesy 15000 points. The hotel was still being renovated ( and we were told it was completed). No carpet just cement. No phone, no coffee, mirror was broken in bathroom. No blankets. And each time we called we got rude treatment from the money is on its way to our bank account and they sent an email regard this. Then we will give you 3000 points instead of refund. Hung up on twice and told there is no one higher to speak to but them. No supervisor’s or upper management is there, that they were the top. Would not even give us a corporate number to call but again hung up. You can’t say this is the room rate then the next day an additional $50 is deducted. And total hang ups are now 3. We never were rude or raised our voice, never used inappropriate language, just adamant about return of funds. I hope you can resolve this.
Sincerely James Walker
Sent from my iPhone. Kim R. Walker
I had booked a one night stay @Ramada Wyndham/Canton/Hall of fame on July 9 ,2021… upon arrival as we pulled up to the destination we noticed 20 or more individuals standing in their hotel doorways having a seem to be celebration down the entire hall !! Drinking half dressed!!! We became very uncomfortable so we decided to drive around hotel parking lot to further check this location out. We turned down parking lot to run into 10 or more people standing in a crowd around customers vehicles drinking partying and from the odor thru car window appeared to be smoking marijuana!!! So we pulled back around to unloading area, I went in to front desk to express our concern with all the loitering and it making us uncomfortable!! She started yelling at me told me these were hotel employees and no one was doing drugs and I was racist to leave the property I was OR’d and I would be charged !! So as I was walking out to the car she came running out behind me screaming leave the property right now as she was charging toward my car I didn’t even have time to get my seatbelt on or let my husband know what had occurred .. So we contacted Booking.com to explain what had just occurred they contacted lady at front desk who lied to booking.com said I was ask to leave because I was irate and was cursing other customers, when only contact I made in hotel was with her alone. Booking .com advised call police in which we did they advised a civil matter but they get complaints on the staff from that hotel daily and advised us to call corporate Monday … we were still charged $151 on our credit card … we stay at hotels ever weekend never had this issue
we booked a room at the days in by wyndham in luray virginia, DONT GO THERE. when we booked we asked what they had for breakfast and was told waffles, yogurt things like that , what we got was eggos and loaf of bread , yogurt. nothing like all the places we stay at . now at the beginning ,when we got our key cards we went to the room and got in ,went down to get rest luggage and key card didn’t work wife let me in and tried hers didn’t work , went to desk she said she reprogramed them still didn’t work and was told a maintenance person would look at it in the morning ? so now one of us was stuck in the room , had to put a towel over lock to get back in while getting rest of luggage , went to get ice and all the ice machines were unplugged . that point we should of asked for a refund and drove alittle more to Winchester va , they have very nice hotels and most any restaurants.
I signed a contract with Wyndham for a timeshare last Saturday. When I got home, I realized I had NO documentation, just the stuff they give you in a bag. I was told I would have documentation that I signed emailed to me. I was told I would get the email in three to four days. It will be a week tomorrow. I will have to get a lawyer to get out of it. DO NOT SIGN ANYTHING WITH THEM. They are nice but after you sign and leave the building, forget it.
We just got home from a two-night promotional package at the Wyndham Oceanside Pier (Oceanside, CA). It was a terrible experience! First of all we didn’t get ANY SLEEP for two nights because the property is directly adjacent to the train tracks (honking all day and night). Then we got warned about the high pressure presentation by the first three guests that we encountered on the elevator. When we decided we would rather forfeit the $150 Amex than get harassed, we were told that we would incur huge additional room charges. So, I spend most of the second day on the phone with Orlando (terrible service) and the front desk. Fortunately, Kelsey (on site Guest Services Mgr.) got the room fee straightened out and she was great. I then decided to attend the presentation just out of curiosity and it was really a shifty deal… no one would give us any written literature for consideration, nor would they provide a business card. I’m SO GLAD to stay as far away from Wyndham as possible and will tell everyone that I can to stay away.
Diana Chesterfield
NORDSTROM
Corporate HR Director (Ret.)
To whom it may concern
I recently booked two day stay at Super 8 Motel in College Station Texas (9/27-9/29 2019). We was in town for the funeral of my big sister on that Saturday morning. We meaning my husband and I checked in our room 131. Dropped our things off and returned later that night. Attempting to unwind we turned on the television, we could only get one channel HBO so walked to the front desk Micheal whom worked the overnight shift. Did everything possible to help out exchanging tv remotes and tv still same situation No Other Channels ??♀️. He stated he would add this problem to his paperwork. Next day we attended my sisters services returned to the still same problem. To add when had breakfast it wasn’t a variety to choices example only one dairy milk products and substitute sugar the eggs were not good. The key card kept sticking no iron or ironing in room. We checked out early on the 29th. We was done with the whole stay at Super 8 I mentioned to the staff that morning how unhappy I was she appeared unconcerned. I ask her for corporate office she directed me to the numbers on the counter. The next day I call and the same younglady that checked us answer the phone. Appeared to know whom I was and contact the hotel regarding. Unfortunately the GM Aruna Delma and Assistant GM Alexis Gutierrez wasn’t in she failed to get my contacts info. in order for either parties to contact regarding my visit at Super 8. Lastly I have a medical condition that causes me to sleep with a mask on my face nightly. My mask had a mildew smell on it that I didn’t dictate until arriving home! Unfortunately Our stay HORRIBLE!
Regards
Pamela Rodgers
Reward Member 193774529J
I had the misfortune of staying at the Wyndham Laquinta Hotel at Tillmans Corner in Mobile Alabama on Saturday September 7, 2019. This hotel is the most pathetic, run down, poorly managed hotel I have ever stayed in over 60 years of constant travel in the United States of America ! I was greeted in the elevator by a 200 pound dog that growled and tried to bite me. The room was infested with pet dander and odor. The shower/bath drain would not stay open so I propped a bar of soap under it to allow water to drain. The lock on the door had been broken & only semi-repaired ( painted over ). I could not wait to check out early the following morning ! I voiced my complaints to the desk agent at checkout and was further humiliated by her arrogant, indifferent uncaring attitude. Upon return to Washington DC I instructed my 74 employees to never stay at a Wyndham Hotel for any reason if they want to be reimbursed for their travel in the future. The Wyndham operation is a pathetic disgrace !
My experience with Wyndham is bad at best.
I joined Wyndham as a plus member and all my existing discovery points are locked up in Wyndham vacation PRISON!!
I was a discovery member and upon paying to “upgrade” to plus all mt discovery points were jailed! now I must wait to use them at your convenience. I am contacting my lawyer to cancel this program because of breach of contract on Club Wyndham’s part
We have been Club Wyndham members for many years since they took over from Fairfield Resorts. It is a virtual pain as many times we go to book the resort and there are no dates available. I am on line now and want to book to Wyndham Sedona for Feb 26-March 1 and there is a 2 bedroom suite available. However, I don’t have enough points. When I called I was told “you can only borrow points from the upcoming year 3 months before the reservation.” All the years, there was never a problem borrowing points or converting to RCI. This is BS as this resort is busy that week with the film festival and I am sure nothing will be available in November. I am asking for an “exception” or “waiver” to this rule. I would like someone from corporate to contact me as this is very upsetting. I don’t quite understand as I am committed and you know that my membership will still be valid in 2020.
I recently stayed at your WINGATE BY WINDHAM in Lancaster, Pa. By the time I arrived home I realized I had forgotten my shoes in the room. l called immediately and knew exactly where they were, however, the person who cleans that room #305 never turned them in. Sure they were expensive SAS shoes which were new. Be careful of booking in Lancaster, they have a thief amoung their workers. I know it is my word against hers, but I’ll leave it up to you. Be careful.
I recently stayed at the Days Inn by Wyndham in Myrtle Beach (July 7-9th). I provided the hotel with my Wyndham Membership Number but I didn’t have my card on me, so I had to contact a Wyndham Representative directly.
The Rep was nice enough to provide me with my number so I could give it to the hotel. I asked Rep if he could mail me another card and he stated he needed to transfer me to another agent that could help me with my request.
That agent (didn’t get her name) was nice enough to help me and stated that I should receive my card in 4-6 weeks. She also asked if I would be willing to listen to some Wyndham Vacation offers and said it wouldn’t take much time. I agreed and she transferred me to
Michael a Wyndham vacations Representative down in Orlando Florida. Michael stated that just for listening to the great offers, I would receive 500 points. I listened and I loved what I heard and didn’t know Wyndham has such great vacation offers and the many different locations.
Michael made me a wonderful offer of 4days,3nights stay that I would have up to a year to use at various locations (like Myrtle Beach) for $199 but unfortunately I was not in position to make the kind of financial obligation. Michael also stated that the package was $199 and I would receive
A $200 spending money (via card) or I could choose to take it in points. And again, this sounded ideal but I couldn’t commit to that offer, especially while I was already on my mini vacation.
Michael assured me that I could call back at any time as Wyndham has lots of vacation offers. He also assured me that I would still receive the 500 points for just taking the time to listen to his offers and double check, with me, my Wyndham Members number so he was sure to credit the correct
Account with the points but when I check my account, it does not show the 500 points promised.
I called yesterday (7/11/19) and spoke with a nice woman named Jasmine. I asked her about my points from my stay at the Days Inn Wyndham and how come I wasn’t seeing those points for my time and she informed me that it takes about 5 days to post to my account.
When I asked her about the 500 points I was promised by Michael, she stated that although he stated the conversation was going to recorded for training purpose, she was not seeing the conversation, or where he credited my account with the 500 points and provided me with this email address
And suggested I send an email about my concerns.
My account is currently only showing the 3000 Points I have left over from last year and is only showing my stay from last year.
If anyone could contact me via the below phone numbers or this email or my personal email (I just updated that information) that would be great.
I just like to know why was I promised 500 points but never received them? Or does that take 5 days as well?
My Membership number is – 166795985E
Date of email May 18, 2019
Dear Sir/Madam:
I currently own 62 sh of WYND & 62 sh of WH. I, however, am lacking all of the cost basis info for all of these shares. I desperately need your help in providing me with this missing info. Below is the history of when & how I arrived at owning these shares which were previously named Wyndham Worldwide Corp. & prior to that were spun-off from the company Cendant Corp.
For days, I did attempt to research this issue via online websites but got no where. So you are my last resort. PLEASE HELP ME!
I have two original stock certificates that show the following info:
ITEM DESCRIPTION: CUC International Inc. / CU
BOUGHT: 200
UNIT PRICE: 28 7/8
EXECUTED DATE: 9/15/97
SETTLEMENT DATE: 9/18/97
PRINCIPAL AMOUNT: 5,775
SCHWAB COMMISSION: 84.70
TOTAL AMOUNT: 5,859.70
The 2nd stock certificate info is below:
ITEM DESCRIPTION: Cendant Corp /CD
BOUGHT: 100
UNIT PRICE: 20 3/4
EXECUTED DATE: 7/02/99
SETTLEMENT DATE: 7/08/99
PRINCIPAL AMOUNT: 2,075
SCHWAB COMMISSION: 29.95
TOTAL AMOUNT: 2,104.95
During my research for the cost basis info I did learn that all of my 300 shares of Cendant stock were spun-off into at least 4 separate companies but am not certain of the date of the break-up. Please provide! I also need to learn what the cost basis price per share for my original 62 shares of ONLY Wyndham Worldwide Corp were on the date my stock was spun-off from Cendant. Please provide!
On what date did my original 62 shares of Wyndham Worldwide Corp. get split into the two new companies which I currently have: WYND with 62 shares & WH with 62 shares? Please provide!
Also, on the date of this last split what was the cost basis per share of my WYND & cost basis per share of my WH stock? Please provide.
I would appreciate any & all help & assistance your company will provide to uncover & forward to my email address all documentation possible as attachments as evidence of the past cost basis history for my files.
Sincerely,
Cristina Colon
I have stayed in many Wyndham Hotels in the US. The most recent was this past weekend, from December 13, 2019 to December 15, 2019. We had a huge family wedding and decided to stay at the Wingate by Wyndham on Hwy 306, to be near the wedding venue in Gruene, Texas. We had two rooms for family of the bride. When we arrived for check in at 3 pm on December 13th, we thought all was well, until we returned from dinner about 10 pm. Our Air conditioner was not working, so I promptly went to the front desk to report it. All they did is say, well we are full so all we can do is give you a fan. This is not acceptable! That was just the beginning of our stay. I went to the room to take a bath, but all we had was cold water (really cold). Not fun at all! So, the next morning, I went again to the front desk to tell them that their was no hot water. They replied to me with, well our water heaters need replacing and we have a plumber here to fix it. With a completely booked hotel, six adults to take a shower before the wedding at 4 pm. we finally had hot water around 2. This entire hotel stay was a disaster and I, nor my family will ever stay at a Wyndham Hotel again!! I thought the hotel manager might refund part or all of our stay, due to the total situation, but said that she couldn’t do anything. I am very disappointed in our stay and the lack of the hotel staff to remedy the situation!
I had an horrible stay! The sheets had stains and the towels had hair on them. I went to Ocean Shores to have a good time and this is what I encountered. The person there called me after my stay and just said sorry, after admitting to all of my complaints. He said he would talk to housekeeping and it wouldn’t happen again, so please consider staying with Days Inn at Ocean Shores again. I was expecting a full refund, but all he gave was a sad apology. I expect to here from you as soon as possible regarding this terrible experience.
Valisia Simpson
Our GM is never at the property. The supervisors are running the show, but can’t discipline employees. GM is too leinant and won’t write up or fire people when needed. Integrity is slipping away, promises constantly forgotten, orders supplies so late, never around to help lessen the burden. This is what she gets paid the big money to do! Lq0458
yes i havent recieved my first check and ive been trying to change my adress and it wont let me change anything.
Had a horrible experience. Arrived at the hotel and they couldn’t find the room they had assigned me because the computers were updating. They tried to find me a different room and after waiting over a half hour (extremely tired from our trip) they couldn’t find a room for us (even though we had paid for it and made reservations). We had to go and find another hotel and pay more money. Not to mention that the room they did try to put us in at first was a complete wreck. No sheets on the bed, vomit on the mattress and the room torn apart.
Wyndham are partners with Halcyon Development Group in their French Spa and Resort. As a fractional chateau owner, I haven’t been paid in over 2 years, inquiries are not answered and it is illegal, I would appreciate if Wyndham could look into this.
John Nolte
My wife and I have been Club Wyndham owners for more than 10 years and until this year (2018) we were very pleased with Wyndham. However, they wanted to sell more points to us in 2018, which is understandable, since they are in business to make money. But in September, 2018 they outright lied to us in coercing us to buy more points. I will make a long story short, but since Wyndham sold us additional points, by tricking us into believing we could offset maintenance fees by selling unused points back to Wyndham each year, we can no longer handle our financial obligations. We have talked to people throughout Wyndham who have admitted we were lied to, so now we must find a way out of the phony deal they made with us. They have flat out said Wyndham does not buy back unused points from anyone and admitted we were lied to. Now we must find a way to get out of this falsely represented sale. I have already contacted and filed a complaint over this transaction with our state attorney general’s office, and will shortly engage legal counsel over this situation. In the meantime, I advise everyone to be very leary of committing themselves to any deals with Wyndham. They are nothing but a bunch of liars out to take your hard earned money any way they can, even if they have to lie to do so!!!
I had the same issue, contact FTC.org.
Please email me.. I’m going to do a class action.. my email address purplefairy1965 @yahoo.com
I had a miserable overnight stay at the Wingate by Wyndham Zanesville on Aug 11, 2018. Our bed squeaked loudly all night long with every turn. When we booked our reservation, this room was the last one available……..so we very well had no choice but to stick it out that night. I am a nurse and I travel alot. Not a good thing with no sleep. In the morning , I told the manager about the bed. She flat out ignored me. Nothing was done about my unpleasant stay , except another lady placed a work order. I paid the bill, as I was rushed through. I didn’t want to make a big scene in front of other customers. I sent a letter and email back to this location, and to Corporate on Aug 18, 2018 and explained my situation. No one even attempted to write or call me back. I would like a complete Refund $142.93
We made reservations with Days Inn Eastland for 1 room with queens beds
arrival 6/15/2018 departure 6/17/2018
AND
1 room with king bed for arrival on 6/16/2018 departure 6/17/2018
checked in room with 2 beds on afternoon 6/15/2018
AND canceled room king bed today, I receive card statement was charged as NO SHOW
I want Days Inn to refund my money the refuse.
To Whom It May Concern,
I would like to have a contact name and address where I can write regarding our miserable stay in Northwest Florida. My wife and I had a very unpleasant experience, the worst in our close to 25 years plus with your company or its predecessor company (Abbott Resorts).
I would appreciate names and numbers where I can share our experience, while making sure my comments make it to the top management levels within the organization.
Thank you,
David Carlisle
Customer #322816
205-873-XXXXX