Lexmark International was created in 1991 when investment firm Clayton & Dubilier & Rice, Inc. acquired some hardware manufacturing operations from IBM, including printers.
Today Lexmark is a leading manufacturer of printers and printer supplies. The company offers laser and dot matrix printers, color, monochrome, and multi-function printers, and ink cartridges.
The company has R&D facilities in Colorado, Kansas, and India and offices throughout the world in North and South America, Africa, Europe, and Asia.
Lexmark International trades publicly on the New York Stock Exchange under the ticker symbol LXK, is a member of the S&P 500, is #639 in the Fortune 500, has 12,000 employees, and had $3.69 billion in revenue in 2013.
Lexmark InternationalLexmark International was created in 1991 when investment firm Clayton & Dubilier & Rice, Inc. acquired some hardware manufacturing operations from IBM, including printers.
Today Lexmark is a leading manufacturer of printers and printer supplies. The company offers laser and dot matrix printers, color, monochrome, and multi-function printers, and ink cartridges.
The company has R&D facilities in Colorado, Kansas, and India and offices throughout the world in North and South America, Africa, Europe, and Asia.
History
Lexmark International trades publicly on the New York Stock Exchange under the ticker symbol LXK, is a member of the S&P 500, is #639 in the Fortune 500, has 12,000 employees, and had $3.69 billion in revenue in 2013.
My present Lexmark Copier / Printer was purchased back about 2 years ago; and have been having problems since then – mostly with support within the International Market. I don’t have the luxury of being in the states (this government office is located in Puerto Rico) where my first language is English.
My problem is that the machine that I have is lemon and for the most part I am not a IT Technician and support service is terrible; I understand that most IT Equipment is plug and play and tells you the errors it has. The problem is that I have done everything on my end to gather reports for your tech support service people but it won’t work for me and the same people will not budge and send someone to help me with this part.
Next purchase will not be a Lexmark…I’ve spent many government work hours on trying to get these requested reports and nothing / and your service people will not move.
I’ve received 3 to 4 messages of missed communications and I told the service person that I would be out of the office from the beginning. Now the assistance has been cancelled; I replied back on the last communique for support and nothing as of yet.
I’ve always purchased other brands and have support – just a phone call – within minutes.
Customer service is primarily the barrier in trying to get someone to even look at this machine; I am the user – not a technician.
Lexmark was a stellar company when I bought my first Lexmark Printer in 2010. The reason being twofold: Very good products and Excellent tech support service with Asian sounding voices.
Today I called 7 times & I waited for 3 hours to eventually hear an Indian sounding support asking me for $150 support renewal before finding what was the problem, never mind apologizing for a wasted afternoon.
I am not going to bother with Lexmark anymore. When that machines becomes useless I will buy another with a better customer service that the one afforded by the present day Lexmark.