Bob Evans was founded in 1948 in in Rio Grande, Ohio. Bob originally began making sausage for his 12 stool diner. Customers told him that he had the best sausage ever. However, demand was greater than he could supply. Bob made a deal with his cousin Tim Evans, who ran a packing plant, to follow his recipe, then pack and ship the sausage.
Evans began selling his sausage all across Ohio, mainly to grocery stores. Restaurants weren’t interested, telling Evans that customers didn’t care for and wouldn’t pay for high-quality sausage. Evans didn’t agree and opened his own restaurant. 
In 1963, the company went public as Bob Evans Farms. In 1964, a Michigan restaurant was opened, the first location outside Ohio.
In 1971, Bob’s cousin Dan Evans becomes President and CEO.
In 1983, the 100th restaurant is opened.
In 1987, the company acquired Owens Country Sausage.
In 2000, Dan Evans retires. 
In 2002, the company opens its 500th restaurant.
Bob Evans dies of pneumonia in 2007.
In September of 2017, Bob Evans restaurants were acquired by Post Holdings for $1.5 billion. The sale was completed in January of 2018, thus removing Bob Evans from the NASDAQ. The CEO firmly stated that no restaurant locations would close because of the sale.
Bob Evans currently operates more than 600 locations in 24 states. Annual revenue in 2012 was $1.669 billion. The company employs more than 46,000 persons. Headquarters are still located in New Albany, Ohio.
Bob Evans
Bob Evans was founded in 1948 in in Rio Grande, Ohio. Bob originally began making sausage for his 12 stool diner. Customers told him that he had the best sausage ever. However, demand was greater than he could supply. Bob made a deal with his cousin Tim Evans, who ran a packing plant, to follow his recipe, then pack and ship the sausage.
History
Evans began selling his sausage all across Ohio, mainly to grocery stores. Restaurants weren’t interested, telling Evans that customers didn’t care for and wouldn’t pay for high-quality sausage. Evans didn’t agree and opened his own restaurant.
In 1963, the company went public as Bob Evans Farms. In 1964, a Michigan restaurant was opened, the first location outside Ohio.
In 1971, Bob’s cousin Dan Evans becomes President and CEO.
In 1983, the 100th restaurant is opened.
In 1987, the company acquired Owens Country Sausage.
In 2000, Dan Evans retires.
In 2002, the company opens its 500th restaurant.
Bob Evans dies of pneumonia in 2007.
In September of 2017, Bob Evans restaurants were acquired by Post Holdings for $1.5 billion. The sale was completed in January of 2018, thus removing Bob Evans from the NASDAQ. The CEO firmly stated that no restaurant locations would close because of the sale.
Bob Evans currently operates more than 600 locations in 24 states. Annual revenue in 2012 was $1.669 billion. The company employs more than 46,000 persons. Headquarters are still located in New Albany, Ohio.
I’ve been to other locations and was very pleased with my visits however, this morning myself and 3 friends went to the Chantilly VA Bob Evans location…..huge mistake!!! The wait time to be seated was fine, waitress came to take our order in good timing. After that it just down hill fast!!! An hour later we were still waiting on our food!! We noticed that MANY people were getting up and leaving before they got their food!! Finally when we asked our waitress when we would be getting our food, she smiled and shyly apologized letting us know that our ticket or was STILL waiting to be made and there were 7 tickets in front of ours!! After an hour??? Really?? We had to ask if we could get something like some biscuits to hold us over which she did bring to us!! You could hear other customers complaining about the same thing!! Finally our food came, we ate even though we never got the biscuits that were supposed to come with our meals because they were apparently “not out of the oven yet”! Once we get up to pay there are others customer’s waiting in line to pay but nobody attending the registers to take our payments!! I had to ask if anyone was going to come take our payments! They call over their income for someone to come help and a young girl comes out and takes the payments! No apologies given! I asked a waitress who was the manager and she points to the young girl taking payments! Wouldn’t you think she would introduce herself as the manager and apologize for everything? I had to ask what her name was! She replied “Kimberly”! She didn’t ask how our visit was either! I told her as the manger she should have maybe be coming out to the customers and apologizing for the wait times not hiding in the back and letting the waitresses take the heat! Her answer was “well I’m helping i the back”! I said “well that’s all fine but you should take a few minutes to come out to the customers who are here for service and paying for it! It only takes a few mins to come out”! Isn’t that part of being a manager??? Customers would appreciate hearing from the manager and may be more patient with the waitresses! I won’t be going to this location again!!!
Bob Evans Durham NC 11/26/20, I called first to make sure my Thanksgiving meal that I ordered 4 days earlier and told to have ready for that time, was ready for pickup and giving my name. I was told that it was and drove 15 minutes to the store. When I got there, there were more than 30 customers waiting in cars, inside in line and around the store and upon calling in they said my meal was not ready. Watching from outside, almost no food was leaving the building though I could see bags of food on the counters. Every time I called in I got a different person and they said they would bring the food out. This went on for 50 minutes and they finally came out and only then told me that they were still cooking my pot pie and didn’t know how much longer it would take. I told them to substitute another turkey dinner and they did. The Turkey dinners were all missing cranberry sauce and one was missing pie. They were cold for having sat on the counter that long with no one bringing them out. Apparently, though the food was ready and paid for, they were having trouble checking people out and it seemed like a management problem as several of the people I spoke with said they were not allowed to carry my food out to me. Absolutely a fail for curbside service. All I can say positive is that the turkey, though cold and an hour late, was not bad and the employees did wear masks and were polite. The hour wait was ridiculous and the lack of communication about what was really going on was worse.
We went to the Bob Evans at 3400 Lesh Street NE, Canton Ohio last night Friday , Feb 7th at 5:45pm, sat down and 15 mins. later was asked if anyone had helped us yet, they took our drink order (coffee and water) and our ordered for food. Nothing…another 15 mins. and our drinks, salad and bread came, she walked away and then brought our dinners right back, we didn’t even have anytime to eat our salads or enjoy our coffee. I ordered the turkey dinner and my white meat was more discolored looked like brown meat. The service was awful..the food was awful… We are done going to Bob Evans
We went to bob Evan’s in durham,n.c. to eat. The manager was Amanda. The server brought us our ice water and did not return at all. So after 10 to 15 minutes. We got up and left. But not before tell Amanda we were leaving and I personally pointed my finger at her and told her I was pissed. She was standing up at the register talking to someone instead of seeing if the floor was covered. Amanda had the nerve to call my husbands cell phone to apologize and he told her he had nothing to say to her and I yelled and told her I had nothing to say. We eat there 4 to 6 days a week. We will not go back. This restaurant does not need our money.
Oh no they’ll never recover without yOuR mOnEy
Our experience with Bob Evens at 4115 14th St. W. Bradenton Fl. 34206 was a total nightmare, my family and I arrived about 10 to 6 pm on Wed Nov.27 /19 were seated almost immediately few minutes latter the waitress approached our table took our drink order we needed a few more minutes to look over the menu when she returned we ordered time maybe around 10 after 6 pm after 25 minutes I started wondering when our meal would be served, finally asked the waitress what was taking so long her answer was, I was wondering the same thing and walked away, waited another 25 minutes ” NO MEAL” it is now 7:00pm. My patience ran out I got from the table and went to the front and asked to see the manager he was busy with I said I needed to talk to you his response was give me a few minutes I waited up front another 10 minutes I said I need to talk to now I have a problem he finally came away to talk to me I explained my problem he keep saying I’m sorry after bantering back and forth and when I told him we would never return to this establishment again he finally offered a gift card, I told him we were from Port Charlotte Fl. and would not likely be this way again,and I would accept a gift card but not to his establish.We drove off into the night hungry and had dinner at home, at about 9:00Pm. Makes me wonder if we will ever return to Bob Evens.
Art Chomiak
XXXX Lakeview Blvd.
Port Charlotte Fl.
33948
On 10/22 I placed an online catering order for 50 people to be delivered on 10/31 @ 9:15 AM. I spoke with the store manager on 10/23 and was assured everything was in order.
Yesterday. 10/31 @ 9:30 we received a phone call from the store manager asking if we were coming to pick up our order. Your delivery partner never came to pick up the food. The store manager contacted the delivery partner and ~ 10:30, the breakfast was delivered. Over an hour late. At that point, many company employees were not able to take advantage of breakfast because of the significant delay.
At minimum, I expect a refund on the delivery fee and the tip. I spoke with the store manager and was directed to Door Dash. Door Dash does not own the charge transaction and can not issue a refund. Apparently, guest relations is closed today. Or not staffed appropriately. Or maybe doesn’t exist at all???
Please take this opportunity to make this horrible customer experience right by appropriately crediting me for a job POORLY done.
FOLLOWING ARE EMAILS EXCHANGES RELATING TO AN EXPERIENCE I HAD AT BOB EVANS. I FELT MOVED TO REPORTING IT IMMEDIATELY.. I GOT A RESPONSE THAT WAS PUNCTUAL. THE DIRECTOR OF OPERATIONS INDICATED APPRECIATING CONTACT AND THAT A GIFT CARD WAS FORTHCOMING. THAT WAS NICE. I HAVE SENT MY ADDRESS TWICE AS REQUESTED BUT HAVE HEARD NOTHING FURTHER FROM BOB EVANS RESTAURANTS, SIMPLY I WOULD LIKE FOLLOW UP ON WHAT I WAS TOLD ABOUT A GIFT CARD-PARTICULARLY SINCE I HAD NOT REQUESTED ANY KIND OF GRATUITY’
Melvin T. Harris
, ..
Hello, Melvin
I got a message about your experience in my South High location. I wanted to thank you for sharing your experience with me so that we can improve. This shouldn’t have happened and I’m terribly sorry that you experienced it. We really care about our food and hospitality. We will make sure that we continue to coach and teach that every day. We have been working hard to make sure our food and service is top notch, I understand that we did not hit that mark for you this day and we will work hard to make sure we improve. We should always make sure your meal is perfect. I’m very sorry that we failed on that promise. I won’t make an excuse for our mistakes that day. Only a promise that I’ll review everything to make sure we get it right moving forward.
I’m going to send out a gift card to you. I would love for you to take another chance and come back in- I’d just rather pay for it so that you don’t have to. If you wouldn’t mind sharing your mailing address, I’ll get this in the mail right away.
Thanks again for sharing! I’m grateful.
Tedd Hill, Director of Operations
Bob Evans Restaurants
937-520-1059
*****Hi Melvin,
This is just a quick reply to let you know we received the message you sent us from our website form. We’re looking forward to serving you, and we’ll be in touch soon!
***
Theodore;
Thank you for your speedy response to my concern. As said, my previous experiences with Bob Evans have been quite good and respectful. Also, it is good to know that concerns such as this are noted and given consideration.
Thank you
Melvin T. Harris
Columbus, Ohio 43
Trent Burroughs
Burroughs & Company, LLC
209 N. Lewis Street
Tabor City, NC 28463
Phone: 910-653-2928
Email: trent@ burroughsandco.us
Very disappointed that you still are using condiments with High Fructose Corn Syrup, the pennies you save are hurting so many people with this poison. The long term exposure is only leading to class action lawsuits soon to come!!! Your ketchup and Smuckers jelly offerings are just 2 products I noticed this visit at the Medina, Ohio restaurant.
We have had some very disappointing meals and service at several Bob Evans.
From Florida to Michigan. We have always liked eating at Bob Evans until now.The food was lukewarm, the wait time was entirely too long, and the service not good. Our last meal was a breakfast. The sausage was overcooked and the toast was hard. My pancakes were raw in the middle. Some of our friends have commented that they have had some unpleasant experiences, also. It is a shame that a restaraunt that was one of our favorites has gone down hill. Not sure we will go back anymore.
We went to ur Bob Evan’s on 4000 us 27 in Coldspring ky my wife order meatloaf we looked at that an called the waiter over told her to take it off the bill .looked like the can food we feed our dog. Also the air conditioning vents look like black mold growing from them .hate to see what’s growing in the itching. We won’t do that anymore afraid of getting sick
I was at a Bob Evans in Boardman, Ohio today. The waitress took at least 10 mins to come to the table then put our water on the table and was gone. An assistant manager had to tell her to wait on us after another 10 mins. She showed up with more water and said that she had forgot that she brought water before. I ordered a burger with no onions but it showed up warm with onions. When I was checking out, the couple ahead of me waited so long they just dropped money on the counter and left because the girl at the register was on the phone. The assistant manager came over and took over the duties but thought that the money was mine. I could have left but that is not what we do. The girl finally got off of the phone and was shocked that I said that the service was very bad. I now know where not to stop for lunch,
Went to the Bob Evans in Marion Ohio. I was excited for the chicken salad fruit plate. It is usually very good. When it came there was a lot of fruit and a scoop of chicken salad. The scoop of chicken salad was actually a lot of grapes with a few tablespoons of chicken salad mixed in. I was really disappointed. Also the fruit that surrounds the chicken salad was half grapes. Will not be ordering it again.
Bob Evans caters to an “older” crowd. Every time I hold open their non-compliant double doors with one foot while hauling hubby’s wheelchair thru the first set of double doors, i think about how much moolah Bib got from people like us. If hubby didn’t have me with him, he would not be able to enter. ACA guidelines say:
“There must be at least 18 inches of clear wall space when an individual must pull on the door to enter or exit the restaurant or a room within it. Moreover, an individual ought to be able to open or close a door with a closed fist.”
I had a sirloin dinner at bob evens in gallopolis never saw such a piece of meat, it wa boiled chunky and put on grill and few grill marks, taste was terrible. my daughter ate in Athens and had same food experience. please either get your name off resturants or bring the food up to standards that Bob had
Who came up with the idea to get rid of the sweet Italian dressing?
Bad idea, regular Italian you are using is not near as good…………
When checking out at the cashier’s office, the cashier never gives the receipt that has the money off coupon, they only give the regular credit card receipt. Why?
We were at Bob Evans #377on 4-10-19 at 9:00 am. At leasst 2 or 3 wait staff had called off , and the hostess called off too! It was busy and filling up fast. I noticed there is a new manager , Jessica Strazinsky , there ,and she was hustling everywhere trying to get the food out. Oh, there was only one cook, too. Despite the crush of orders we only waited 20 minutes for our food to arrive ! And it was NOT thrown together, and was very good as usual. while paying our tab , I told the new Manager what a fantastic job and her few associates were doing. I would also like to recognize the tiny, thin young black lady who was the only cook there that morning.! so victory was snatched from defeat and all us old coots got fed. (I was a district manager for four different chains of retail music and video rental stores when I was working.) stores
I have to say I was at the bobevans next to the courtyard by Marriott in Holland Ohio at 6:45 in the morning sat at the counter should’ve got up and left when I saw him filthy and dirty everything was in the kitchen area I was here last year for business and it was not like that Needless to say I don’t think I will be visiting your establishment again you may want to go there and do a spot check clearly nobody is cleaning the kitchen area at the end of the night
Not really a comment or complaint, but didn’t know this comment board existed. There was a manager in Fredericksburg, VA named Ken / Kennith Hood but seems to no longer be there and the employees won’t give me information. I am his oldest son and I’m just trying to get in contact to let him know he’s gonna be a grandfather, so if anyone can pass that on to him or his daughter or younger son that would be greatly appreciated
was at the Marion Ohio store Friday for dinner when the pepsi incident happened , we all ordered our food … when she brought drinks the first time , gave me a mt dew instead of pepsi , when the pepsi was brought it tasted funny like dr pepper or cherry pepsi , brought again same issue … said they were going to switch out the pepsi canister … when she brought another pepsi still tasted like cherry pepsi and not pepsi … so I couldn’t get a drink with my dinner had to take it home … at no time did a manager step in and try to help or fix the problem as a manager should … maybe they need a manager or definitely need a new manager , there is no excuse for something like this to happen in a professional business and I had to pay for a drink I never received lol PATHETIC
3/20: Placed an online order with Bob Evans, 1 consumer center dr., Chillicothe, Ohio. My order was due to be ready at 11:47 a.m. Got there at 11:32, paid, gave the hostess a $2 tip. Order was not ready at 11:47; one guy checked and said that looks like it, but didn’t give it to me. Got in line and asked and the lady asked Jodie if she had put it in. No, it wasn’t. Ordered banana bread, got blueberry instead. No one apologized after I had to wait 1/2 for my order. If I every do this again, I will not pay until I receive my order. How rude these employees were.
I just had the worst experience at Bob Evans in Orange , OH. And even after having to get out of my seat several times to get things we needed and telling the Assistant Manager Joe it still continued to be terrible. The service was the worst, the employees were playing around in the front .Anoth we waitress came around to he table with a pot of coffee and didnt bother with our 4 empty cups. The server seemed upset she had tables to wait on. My bill was $80 .. Next time ill go to Dennys.
I tried to call and speak to someone but was put on hold twice for over 5minutes and was disconnected without speaking with a manager. My mother passed away last month of cancer. She so my father were twice a week regular customers at the Bob Evans on pineisland rd. I’m cape coral Florida. I l ive in Alabama. I came down to see my father this past weekend. He wanted to go to Bob Evans so I took him. There was a wait at the door which I expected.. No problem. What I did have a problem with us the hostess mari. She was rude. My father is in a wheelchair. He wanted to sit where he and mother always sat. By the window. This hostess was visibly upset with us because we didn’t I to sit at the tiny table that she told us to. We didn’t mind the wait, but the way she kept saying things under her breath about us being spoiled fringes did. We love Bob Evans. Never in the whole time have we been coming here have anyone ever act like that. I am still angry about this but I do not want free food. I have owned my own business for thirty years so I knew how some people will act for free stuff . I hope when I go bar next Saturday that she has learned how to be a nice person. God bless.
I’m sorry for all of my typos. I meant to say spoiled gringos in cape coral.
This is the second time in a year that this has happened at the Bob Evans on gratiot in Roseville mi. My wife and I were taken to a table by the hostess. Sat down and waited 15 to 20 minutes with no waitress. Then when we were ready to leave one finally comes over . My wife orders her stuff I say I’m sorry but I don’t want to stay . The waitress gets an attitude. And walks off . On the way out we speak to the manager and tell him this is the second time this has happened and if it happens again we will never come back. He says well that’s your choice. Very non caring attitude.said next time you come in I’ll make sure your taken care of. I know saying something here will go nowhere. Very disappointed in customer service these days
To whom it may concern, I just had the worst breakfast I have ever had yesterday 3 -7-19 at Bob Evans 10119 Horace Ave, Tampa, FL. 33619. I had scrambled eggs, sausage patties, pancakes and side order of biscuits & gravy. The scrambled eggs were flat, thin and tasteless, sausage was black around the outside edges, the biscuits were rock hard on the outside edges and bottom. The pancakes were the only thing that were eatable. The manager did take seven dollars off my bill of twenty seven dollars. My wife had the turkey and mashed potatoes and said it was good. As for my breakfast, absolutely terrible. It will be awhile before I return to a Bob Evans.
Went Sunday 3/3 – Jackson, Michigan (west side)…2pm. Sat at counter. Got beverage quickly then it went downhill. Let me add, I have seen it much busier so I was not giving that as an excuse. Sister ordered bowl of soup, Dad – turkey bacon melt, me – chicken pecan salad. At 2:16 salad was placed up top of heater lights. Then it was taken and put in to-go container and taken from sight. The chaos was so excessive – they truly should have asked us to sit at a table and close the counter. Servers not knowing how to tell an over hard egg vs a over easy? Food sitting up there for a long time. And our server got her table numbers so confused that she didn’t even know which order was ours. A manager tried to help – but – so my sister got her soup, then after a few minutes my dad got his sandwich. I waited for my salad and after all of the confusion, our server went and got the salad out of the take out bag and was going to put in a bowl for me…..it was now 2:30. We weren’t given the bread part of our meal – had to ask for it and then just put in box to go. Perhaps when this restaurant feels it too busy – a person working just to expedite meals would be great so they aren’t sitting under those lights. I was compensated with soup and bread – but we were not apologized to for being in s position that the placement of our seats allowed us to see all of the bad, and none of the good.
My family were at the restaurant in Hagerstown. The manager there was very indecent, scratching his gentials while amongst his staff. I also heard him back of the bus to a employee of color. I proceeded to dine in but soon became infuriated when he addressed the same employee as a little browm girl. I am a man of color i did not find that delightful amusing or appropriate. I asked the host for a non smoking area because the manager was vaping. She said the restaurant is non smoking which confused me.
All of these complaints are a horrible reflection on this restaurant chain. I am old and have eaten at several stores over the past 40 plus years. I USED to go very frequently, now I rarely go. I can so identify with some of the complaints mentioned here…reduced portion sizes, increased prices, lowered food quality, and poor service. We USED to have a great staff at my local store, but ALL of them are now gone. Can’t say as I blame them. At least I have never been treated rudely, but they are not very good at remembering to bring all of the items ordered. My biggest complaint is that they are always taking good things off of the menu. I have complained about this to corporate many, many times over the years and suggested that they go back 30-35 years and reintroduce some of the old recipes that were so great, and leave the $2.00 institution quality food off of the menu. Another pet peeve is that they change the menu every few months, print new ones, and that cannot be cheap! Leave the darn menus alone and keep your prices low!! And that ”prime rib” photo is so extremely poor quality that it’s shameful to even have it on the menu. It looks more like HAM, and I can guarantee I’ll never order it, although good prime rib is one of my all time favorites. Your steak is lousy…looks and tastes like the ”kangaroo meat” served in a buffet restaurant for a couple bucks. I’m pretty sure that Bob Evans and family are rolling over in their graves for what you have done to this chain! And, in response to C. Leisten, no, the problems didn’t start when the chain was sold last year. They began years ago, at least a decade ago. Complaining to corporate is like talking to the wall. Get it straightened out, you people at the top, or your ratings will drop below 2!
5 of us went to the Upper Sandusky, Ohio restaurant two days ago. We waited as did all other customers , and waited for a waitress, there were on,y a few customers! The wait staff talked to others while we sat there waiting. When we were seated, we ask for a booster seat for the two year old. She finally came to ask for our order , again we ask for a booster seat. We got our drinks and while the little girl got ob her knees for her drink, she spilled her daddy’s drink. Waitress saw it, ever made a move to help us clean it up. Never even acknowledge it. Food finally arrived, mine was burned potatoes and eggs with no seasoning. The potatoes were almost black. I said nothing but thought that the waitress would acknowledge it, ask again for booster seat. Never answered us, we spent $51. Plus a $10 tip that night, we tip because we always do! . We were upset about the cooking and the service, also the biscuits were not edible! What has happened to ob Evans? Will not return again. We deserve a refund for that meal! Sure makes you establishment look bad! We were not the only ones having issues that night and like I said , it was not a busy night. Not even half full.
I have a complaint, too, which I will get to momentarily but I noticed that the ones listed above are dated 2018. DID ANYONE NOTICE THAT BOB EVANS WAS SOLD IN 2017 AND THE NEW COMPANY TOOK OVER IN JANUARY 2018? Maybe this has something to do with the downfall in customer care and food quality. Bob Evans would be so disappointed that the wonderful “down home cooking” and friendly service he was so proud of has turned into another run-of-the-mill, over-priced, poor food quality eating establishment riding on the coattails of a once popular, well cared for institution. AND NOW FOR MY STORY: On 12/21/2018 at 7:28 p.m. we ate at the Bob Evans #391 on Hinkleville Rd, Paducah, KY. My husband ordered his all time favorite meat loaf with the standard mashed potatoes and green beans. He has been ordering this since he was a young man working for the State of Illinois and traveling all over Illinois and surrounding states. He loved the meatloaf because it was tender, juicy, flavorful, and best of all tasted like his grandmother used to make. Well, now it looks like pre-processed overcooked mystery meat, sliced out of a cardboard container with some kind of wildfire sauce (gravy) clumped on the top. Not only does it have a terrible flavor but is disgusting to look at. The picture on your menu looks nothing like what was “plopped’ on the plate…meatloaf should be soft with a little crisp on top served with a brown gravy. I wouldn’t serve this stuff to animals at the shelter. I, on the other hand, ordered my stand by – chicken fried steak with mashed potatoes/gravy and green beans. I was not disappointed with meat but the potatoes were runny, the green beans cold, and the biscuits were dry. Not only that, but our server looked like she was exhausted, stood with her hands in pockets, spoke at such a low decibel we needed to ask her to repeat her sentences. Granted it was later in the evening on a Friday so maybe she was tired or not feeling well. In that case, she should have been sent home. We will try one more time with our local restaurant in Jacksonville, FL, but if it is a repeat of this experience, then, in my opinion, Mr. Evans’ should have closed the doors to his restaurant before he passed on so that his descendants couldn’t sell his legacy, make a fortune, and let it become a mockery of home cooking.
Rosalyn “Roz” Wallace a Server at the Kanawha City Store in Charleston W.V. Is always Very Friendly and Very Helpful!!! Roz always builds a Good Rapport with each and every one of the Customers!!! She is one of the Very Best Servers I have met and observed in my 35+ years in Food Service Experience!!! Keep up the Great Work!!! Cub
I am a customer of your restaurant at Route 306, in Mentor, Ohio. I’m a senior citizen and usually use your coupons. On 12-14-18, I took two friends and myself out to lunch at your restaurant. The total bill was $41.00. I paid the bill with my credit card and I forgot to give the coupon for a $5. discount. I went back the next day, talked to the manager. H refused to give me the $5. because he said I used a credit card. I’m really disappointed as I am (or was) a loyal customer. There are many restaurants in Mentor, so I don’t need to use yours. I just can’t believe the way the manager treated me. Thank you for your time. Rosella Schrum 440-951-XXXX rose121970@ hotmail.com
My wife and I on Nov. 25, at about 1:10 PM, went to bob evans in Adrian, Mi. We waited close to 10 minutes for a table, when we were seated, we noticed close to six empty tables near where we sat, why the wait? By the way my wife is in her mid 60’s, I am in my late 60’s. The hostess said our server would be right over. We waited, another party of three was seated near us, their drink order was taken, and my wife and I waited. The other table got their food and was eating, my wife and I waited. We saw other servers behind the counter talking, but none came to see if we were served. Nor could I get anyone’s attention. After 20 to 25minutes of waiting, we put on our coats and went to the counter. The cashier began to ask how everything was, I told her we sat for 20 to 25 minutes and no one came by to even ask what we wanted to drink. Then she asked where we were sitting, I pointed to our table, still with the menus on the table. Then pointed to the table next to ours where the people, who came in AFTER, us were eating. Your cashier’s remark was a dumb a**, “Oh”. We went across the street to Applebee’s and had an excellent lunch. I called your customer service line at 1-866-616-6464 I told the person who answered of this incident, as well as, my family, of 15, always got together for Sunday breakfast at this “hole”, but not this past Sunday, and was told that someone would call back, no one has. Your motto, “we treat you like family”, suggests that bob evan was an only child, has very small family gatherings.
I thought breakfast was your thing. Apparently not. I believe if you can’t get breakfast right, good lunch with lunch and dinner. I’ve given you plenty of chances. You never disappoint me with how you mess it up. Egg’s I thing over cooked no flavor added salt and pepper couldn’t eat them. Hash brown’s not hot wouldn’t melt butter! Sausage over cooked and dry. Toast was good! After reading reviews it a wonder your still in business. I think because in some towns Bob Evans is all they got for a sit down breakfest. I was in Marion Ohio for a funeral with family and wanted to sit down for breakfast before everyone headed home. I will never go back and no one in my family as well. I would think in Ohio where Bob Evans started It would be better, but not! I
I’m sad for you company.
Hello. I was hired by Illa Smith your GM for Bob Evans in Ocala Florida.
Nov 8th 2018 I was hired as a hostess by Illa Smith at 10.00 per hour as Hostess and a hand shake on that that day. I agreed to “Cross Train” as a server. Then Illa Smith, told to come in the 9th in” complete uniform” and begin training as a hostess. For which I did. I was not able to clock in as I “was not in the system. Yet, (against my better judgement) Chris the assistant told me to continue to train which of course caused me to be concerned. This continued on for the next for 4 scheduled shifts. I was reassured by Juan/Illa/Ralph three management members of Bob Evans.
This day I received my pay to find that I Did not get paid for the total 11/09 -11/21 that I worked.
scheduled an worked I worked 25 hours and was paid for 12.46 hours. 25 worked hours was due. I have all the register receipts except for the 24th which I was able to clock in yet I needed mgmt to clock me in as I clocked in 7:23 which was 7 min per my scheduled time. Ralph made me wait over 30 mins as he was entering an injury report which was more important over my clocking in.
I no longer am employed by Bob Evans by my choice. Would would be?
I an Restaurant Owner, previous. You need to check this mgmt team an their professional behavior. I am expecting the pay is due to me and I will go further than this… I expect to be contacted.
This letter is copied an will go further.
11/09/2018 3-7 Hostess training with Kristen not in system Worked schedule
11/13/2018 9-1 Hostess Training with Ashley Not in the system Worked schedule
11/14/2018 9-1 Hostess training with Lesette Not in the system Worked Schedule
11/15/32018 4-8 Server training with Toni Not in the system no tips made for me
11/16/2018 4-8 Server training with Morgan I believe that I was in the system on this day.
11/17/2018 4-8 Server training with
11/19/2018 9 am I was requested to come in to assisted with Prep for Thanksgiving was there an hour and was sent home by Ralph.
11/22/2018 2:15 -7:55 Server tips made Thanksgiving first day on the floor
11/24/2018 8:30-3:45 Server tips made
11/27/2018 8:30-3:45 I took another job very disappointed
11/27/2018 I contacted the payroll department (Abby) I was told that the “amount due to me would be on next payroll chk.”
Its best that this gets done. On this date I am contacting you.
Do you work for free? I do not!
Jackie Murphy
We ordered the Premium Farmstead Meal for Thanksgiving from the store on Far Hills Avenue In Centerville Ohio. We used this service last year while we were in the middle of moving and were amazed by the value and quality.
Since we had moved we used the Far Hills restaurant as it is closer to our new house. We ordered 2 weeks ago so there would be no problem with them running out and closing their orders. They suggested between 3 and 4 today for pickup..
Well, we waited 50 minutes for them to get the order today and then had to have them go back and add the items they had left out. While we were waiting the poor people who had eaten in the restaurant had to wait in line with those of us who were picking up our order.
I have never seen such disorganization in my life and it was not the workers, management were no better. They were the ones filling the orders and — getting them wrong. No one apologized, although one of the workers finally convinced the manager to open the register close to the door for those poor customers who just wanted to pay their bills. Another customer who had the same problem said, Oh thats nice at least they gave you a free loaf of bread. I said no they didnt, they just got it for us because they had left it out of our order.
Am a lifelong customer who is thoroughly disgusted with this whole situation.
Went to eat dinner with some friends at the Brannon Crossing location in Nicholasville, KY. When we got there, we had to wait for 10 minutes just to get a table. Turns out once we finally went back to a table, there were very few people even seated or had left that would have caused us to wait as long as we did. Then the server came. I ordered a water because I am pregnant. The water tasted like flowers. I ended up having to order a caffeinated beverage, which was below the minimum allowable levels of caffeine that I am allowed, but I never should have had to resort to this in the first place. Once our food came out, they did not bring any butter or syrup for my son’s pancakes. When I asked them for this, they kind of got an attitude with me. Then the flatbread that came with the Everything Breakfast Dinner ($9.99) was terrible. I politely told the waitress this and she attempted to justify why the bread tasted so awful, insinuating that this was somehow my fault. The manager was also rude as well to our table. And so for the first time in 20+ years (as I myself have worked for tips in my life), I did not tip anyone there. They did not deserve any more of an money than I had already given them. Furthermore, it was so awful that I will never go back to a Bob Evans ever again and if you all treat too many people like this, I don’t see how your company can stay in business for any extended length of time. I could say things a lot worse than I am saying on here and this is me being polite and nice. That is how bad we were treated. Again, I will never go back to a Bob Evens ever again.
Its a shame racial discrimination still exist in 2018, non the less at a restaurant that boast a family welcome to its customers. I guess that only stand for non blacks. We went to a Bob Evans in Hummelstown PA, and it was more then clear we were not welcome. Discriminatory behavior from staff is the only wat to put it. The service was horrible from host to server and both managers who did nothing to rectify the problem but offer excuses and $5 girt card. Called Corporate office and was contacted by the Regional Manager who sent a $50 gift card and said go to the location in Harrisburg PA that’s where blacks go.
We was racially discriminated at Bob Evans in Hummelstown Pa, was sent $50 gift card and told to go to one Harrisburg, called corporate office, attorney called me, did nothing , very uncaring people , poorly ran, we all need to stop going to place, called news, called NAACP, letting people know on social media, got support from a large church, and other organizations, Bob Evans would be disappointed to what his restaurants have become , I am not letting it go, I am going to keep fighting , a competitor heard about my visit and offered me a decent meal, I said no, Bob Evans need to make this right , I am handicapped and have health problems , I am working hard on this , it was wrong , I am not letting these people get away with this
Location: Store#342, date: 9/22/2018 6318 Glenway Ave Cinti., OH 45211
My complaint: As a customer for many years, we basically frequent this location at least twice to three time weekly. I order biscuits and gravy always. For the past 2 or 3 months, I have notices a decrease in the portion size of the gravy. The bowl has a blue line and in the past, the servers have always served it filled to or slightly past the blue line on the bowl. Now, however, the servers are not permitted to portion out the gravy, it is done in the kitchen by the cooks now and, the gravy does not come up to the blue line and not enough gravy to cover the two biscuits that come with the order. We have complained to the manager and he said to call the main office to lodge my complaint. But usually, the manager of the store will add more gravy to the bowl which was satisfactory, all though it shouldn’t be necessary to have to BEG for the portion that has always in the past been up to / or past the blue line on the bowl. On this particular visit, I placed my usual order and again was shorted the portion and when we asked the new manager to add more to the bowl, it was refused. I cancelled my order although my wife had already received her order and was eating it, but I did not eat. I told the server that I would pay for the biscuits and gravy but that I would NOT eat it, nor would I come back to Bob Evans until this issue is resolved and the normal portion of food is again established. If Bob Evans cannot continue with the way things were done to satisfy the customers as Bob Evans intended back in the 1940’s, then you do not need my business. I placed a call to the corporate office and lodged my complaint verbally. They did return my call and said that they would look into the matter, although I don’t see any thing will result in it. As I read other comments listed on this site, I see that we are not the only ones dissatisfied with your new implementation of smaller portions and the quality of your food. In today’s competitive world, I don’t see how Bob Evans can afford to neglect their clients just to gain the bottom line, higher profits. Soon you will be out of business if this continues. I can be contacted through my email address, jefcsf@ fuse.net or fergie1@ fuse.net. John & Charlotte Ferguson. Cincinnati, OH
John, have you ever heard of inflation? Have you ever worked in the restaurant business? “Probably not”, next question was the Food good? Apparently it is good if you eat there 2 or 3 times a week. If you know ahead of time your not going to get a soup bowl of gravy go ahead when you order your biscuits and gravy ask for an extra side of gravy, yes they may charge you a couple of dollars more. it’s called inflation! With that said do you know how much your server makes? Probably not! $2.13 an hour plus tips, so most servers depends on their tips to pay bills and rent/mortgages, how well do you tip? 10% is the 70’s, if you get great service 20% is the way to go. With all of this said my Grand father and grandmother were best friends with Bob Evans and Jewel, and if you think we had it made NO WE WERE Dairy farmers, but we were good friends with the Evans family back then and still now, my Grandfather was Bob’s best friend. I know I am going deep into history but if Bob was still around he wouldn’t cut in any corners of his business with the inflation that it is now. You pay for the product, if it is the same quality as it was 20 or 30 years ago you pay more. That’s all I have to say!!
We went to Bob Evans Restaurant in South Charleston, WV (#24). Arrived at 11:00 am and was seated. Table was very sticky and had to have it cleaned. Waitress came at 11:15 and took our drink and food order. We did not get our food until 11:50. It was warm but not hot. The waitress never offered to bring more hot coffee or refill my husband’s drink. When checking out, the lady never asked if everything was ok and after taking the money for the check, never said “thank you”, “come again”, etc. We eat out at least 6 times each week and are finding it more prevalent all the time that the customer is not the primary focus anymore. Very sad and disappointing.
To Whom It May Concern:
I know this is late but I think I should let you know my opinion of your restaurant. The location was Mt. Laurel, NJ. I purchased a coffee in the morning. We left your restaurant and maybe shortly after that the top came off and burned by stomach. We often stop there in June before going to go to Longwood gardens. We did this on June 25, 2017. Now I have to go to the store there to buy a new shirt ($29.99) because not only is my stomach burned but my attire was messed up and I could not go to the luncheon looking like a mess. Instead I looked like a bum in a tee shirt.
When we went back to the restaurant on our way back we stopped there and told the waitress what happened. She stared at me like I had two heads. Did not say she was sorry or even call the manager over to talk to me. I was very disappointed in your staff.
I have pictures of all and wanted to attach but it does not let me.
I know this is a year later but it has been on my mind and I needed to say my piece.
Linda McGovern, Valued Customer
Old Bridge, NJ 08857
—
Linda “Mac” McGovern
We visited Bob Evans in Marion, OH on 8/30/18. We have been customers of theirs for more than 20 years. Most of the waiters/waitresses know us and we have a couple of waitresses that we regularly ask for. For the last 6 months to a year the food has increasingly gotten worse! This morning the sausage links were TERRIBLE (this is the 2nd time this has happened and they had to return them to the kitchen) They did give us credit on the bill, but that’s not what we went there for – we went there for a relaxing breakfast! They have also taken away the sausage gravy for the waitresses to fix – it is now done in the kitchen and the customer is given less. Do you think for one minute the customer doesn’t realize this, or do they take us all for idiots? You barely have enough gravy over your biscuits. That should NEVER happen. As far as the links go, they ARE different that in the past and they have a spoiled flavor, absolutely TERRIBLE. I think we will be looking for someplace else to go to breakfast in the future. The servers are wonderful there but the food has deteriorated a great deal. So for whomever bought Bob Evans thinks they are saving money, in the long run, they will not – they will lose customers one by one until they close the place for lack of a profitable enterprise. Not only will the investors lose, but so will the employees. Those employees depend on their tips as well as their pay checks so they will not only cheat themselves, but their employees and the customers will just go somewhere else! We can only hope for a Cracker Barrel! They know how to serve up a good meal.
crackerbarrelsammy@ yahoo.com
Agreeded. Who bought out Bob Evans? I have seen a dramatic down grade in food quality and higher prices for this terrible food. Where the hell are the senior managers? Why aren’t they checking theses restaurants out for the bad food! Are the cooks not paying attention to the food in refrig? I know how they are cooking the sausage links,they are deep fat frying them. You can tell the difference in taste apposed to a grill one. I have notice bob Evans have been doing this a lot and they never used to!!
This morning my wife and I drove two hours to see our grandson, to ask him about his first week of college, and to take him to lunch. He chose Bob Evans, normally a family favorite.
What a surprise! He ordered an omelet with mushrooms, swiss, and spinach. When it came, there was no spinach in it. His father took the plate and went to check on the problem. He was told they were out of spinach. No one had bothered to tell our waitress.
After eating we went to the one terminal that was open to pay our check. The girl who was on it told us we would have to go to the other terminal. We got into line behind a couple who were trying to pay their bill. There was some sort of problem with the terminal, and we waited several minutes. Still waiting. Meanwhile, another girl had opened the terminal where we were in the first place and had waited on four people who had arrived after us.
The manager continued to fiddle with his terminal, trying to get a receipt for the couple ahead of us. I cracked that we had time for dessert, and the fellow with the manager offered us free water. This gentleman finally got us to the head of the line for the terminal where we had started, and we were able to pay and leave. The process took more than ten minutes total. The manager never said a word, never offered an apology, never offered compensation. He was still fiddling with his terminal when we left.
I will go to Bob Evans again – but never that one as long as that bozo is working there. He has some good people on the crew. Our waitress Sherry was outstanding. But this guy couldn’t manage his way out of a paper bag, and his people skills are in the negative range.
This to me? Was unacceptable.. stopped to have sunda dinner with my sister. First: girl brings my unsweetened ice tea, I wanted NO!!! Lemon big wedge of lemon….. was going to put splenda in and saw something BLACK in my drink about the size of a pea, girl took back. Ordered the smaller portion of turkey dinner which means…….turkey, dressing and mashed pototaers.( no carrots) . Oh ordered a cup of cheesy potato extra. When it came on my plate was 2 dressing balls, 2 SLICES OF DELI MEAT tukey….the kind you get from the deli at grocery store? That’s it….. cup of soup , I said to her wait a minute, I got smaller portion still comes with mashed potatoes, JUST NO CARROTS, she stood looking at me, I said WELL give me my mashed potatoes, she turned to go as I took one bite of DELI SLICED TURKEY I said excuse me ?? Wait…. bring me a to go container, my MEAL , TURKEY, DRESSING BALLS and my order of cup of soup WAS COLD COLD COLD, ALLLLL. COLD. So 15 min later? She brings mashed potatoes, FREAKIN COLD COLD COLD, I said to her these are cold EVERYTHING WAS COLD. Would YOU want to eat COLD cheesy pot soup YECH ???. She said um, do you want me to hat it? I said NO DONT WANT SPIT IN IT. , do you want to see a manager? I said WHAT GOOD would that do? My WHOLE MEAL is cold I’ll take it home My meal and taste was ruined, NOW,! I’m a diabetic, I couldn’t eat anything. In a few min I was feeling REALLLLLY sick, then 15 min later a manager “ appeared at my table, hi folks with FAKE smile on hus face, apparently girl sent him…. he ASKEDhiw was your meal.? I said IT SUCKED BIG TIME, oh I’m sorry …why? told him what I just told you he never offered to take half off he did say he’d warm it up I said no thanks, I not having someone spiypt in my food. He just walked away I DID NOT WANT THE MEAL FOR FREEbut he could have comped 1/2 of it ,girl flies past I said to her exscuseme? My sister get what she ordered but ate it anyhow, did want to cause a prob, isad just give me my check, spit was sooo mad I paid it $15.05. Telling person who took money? I will NEVER EVER NEVER BE BACK and my daughters family and I would go 2-3 times a month., check out person didn’t care, THEN when I got home? I noticed the STUPID, YES STUPID waitress charged me for the mashed pot. WHICH CAME WITH THE MEAL, I wabnted to go back out but they were closed by then? AND RAISE ROYAL HELL. Maybe you think my complaint is foolish? I don’t NONE of my family will be back, and as by rights? You should reimburse me my $15.00 For the slop I was served. Thanks for nothing
I recently stopped at the Bob Evans on Maple Avenue in Zanesville. I was on my lunch hour, which as you know you get very little time for. I ordered from the pick 2 menu which consisted of a sandwich, and small salad. I waited for nearly 30 minutes. That is ridiculous ! I overheard the manager, I am assuming that’s what she was, she was in dress clothes, tell one of the waitresses that had asked me if I was still waiting on my order, that I would have to wait. placed my order at the carry out counter because people do that when they are short on time and don’t time to sit in the dining room. I thought it would be quicker. I was wrong. I heard them talk that all orders are on a first come first serve basis along with the dining room. Evidently my order followed however many orders that were being turned in from the dining room. I don’t work in that industry, but it would make more sense to have people working on the carry out window orders and people working on dining room orders. That way you don’t have customers standing there wasting their lunch hour waiting on their orders !
my son and me stop at bob evans in midland michigan was a big mistake. we were seated but no one wa ited on us. we sat for 15 minutes still no one waited on us. 10 staff
help up front just talking. manager shooting the breeze with staff . he didnt care. went to leave after setting there for 20 minutes waitess said they can eat dirt as far as i care. i would like to see bob evans close in midland michigan . no one cares. they dress in black jeans and green color shirt. all the staff are like young and school starts for them and they dont care they will be leaving soon. come on people you pay for service . you should get good service. to me bob evans is going down the hill. dont eat at bob evans. maybe if a few close the big guys who dont care would say hey we arent making money something wrong here.
i
i care
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We used to eat at Bob Evans all the time until 6 months ago because the food & service was so bad. Well we went back this evening. My husband got the pot roast that comes with mashed potatoes and carrots. It was cold complained and they took it back and heated it the microwave I guess. Well it dried the roast beef out and potatoes were too hot to eat. It burned your tongue. He only ate the carrots. We ordered rolls never got them and never came to refill my empty drink. The Manager was in the back and never came out. When I went to the register to pay, I complained to the guy at the cash register and the waiter. The waiter said he was sorry but did nothing The cashier just starred at me. The General Manager Patrick Garfield never came out and the cashier just gave me his business card. The meal was $26.66 what a waste of money. I work hard for my money. The service was very bad and so was the food. That taught me a lesson never to go back there again because I have given them many chances. They need to close the Bob Evans in Dover, DE on N. DuPont Hwy. I have complained before, but, the complaints must mean nothing because they are not improving and getting worse. Bob Evans you owe me my money back…. Robin Royston
I purchased two loaves of banana nut bread on 7/4. I sliced today 7/5 to be used as part of a fund raiser for my two great grandsons little league all star team and it was very dry and it had no flavor. My address is Janis Price Hamilton OH 45013 and my email is delbertprice885@ aol.com.
I’m from Joliet, Illinois, where I visited your restaurant in the mornings before work. Now I live in the Hudson Valley Dutchess County area, New York and noticed that you are not located in the area. Dutchess County has numerous high traffic locations that would be ideal for business. I would like to propose that you consider, 2345 South Rd. Poughkeepsie, New York, formally know as Golden Corral as your next location.
Thank you for taking the time to read and consider this idea. Hope to see you soon!
This is a complaint letter about your restaurant in Coldwater, Michigan.
For over a year, we have been treating ourselves to Sunday morning breakfast at your restaurant. We can count on a good meal with pleasant wait staff.
This morning, we arrived about 8:00 a.m. for our much-anticipated breakfast on a very hot day in Michigan. Upon arrival there were less than “normal” vehicles in the parking lot and we were wondering why? Entering the restaurant there were 8 people sitting on the benches and 5 people standing, waiting to be seated. The hostess was nowhere to be seen. After about 8-10 minutes the hostess, Robyn, came out of the kitchen, but NEVER addressed anyone waiting. Robyn kept her back to the entrance as much as possible and then returned through the kitchen door. The lovely lady in the group of 5 said, “We will tell Miss Personality that you only have two to be seated when she returns.” After another 8-10 minutes, Robyn did return, again not acknowledging anyone. The woman in the group of 5 tried to get Robyn’s attention and mentioned that we only had two to be seated. Without turning around, Robyn clearly and quite nastily said, “No one will be seated because we don’t have any wait staff” and returned to the kitchen.
At that point, we looked at each other and ALL of us walked out of the restaurant (the group of 8, the group of 5 and ourselves.) Upon exiting the building, we informed prospective customers heading to eat that the hostess was not seating anyone because of staffing issues. They ALL left, too.
It appears to me that there was a much better way to have handled this situation. Robyn is normally pleasant when seating customers. We are unsure of why she had such a surly attitude so early in the morning? If I had the opportunity to be hostess on such a morning, I believe that I would have put a smile on my face; greeted the customers; explained that staffing was “short” and offered to seat them if they were willing to be patient; getting their drink order upon seating and leaving one of the coffee pots IF they were drinking coffee, etc.
A restaurant that treats its customers in such a cavalier attitude is destined to NOT be a restaurant for very much longer. Perhaps that is the goal?
In the future, I am not sure where we will go for our Sunday morning breakfast but will have to re-think our usual trip to Bob Evans. In Coldwater, there are few choices for breakfast and it will be a shame IF/WHEN Bob Evans closes????
Very disappointed and unhappy customers
My mom and I were finished running errands today and decided to stop at Bob Evans, in Jackson, MI, for lunch before heading home. We both asked about the chicken salad and were told it was no longer on the menu. That was disappointing to us. I ordered the new turkey deli sandwich and the darn thing fell apart half way through…and the turkey was in big clumps. To top it off the service was poor. Seems like there was plenty of staff and the manager looked busy doing things the staff probably should have been taking care of. I noticed one staff person drinking something and another staff person eating something behind the counter. One staff person was carrying a cloth around that she used on tables as she was seating patrons. There were very noticeable food crumbs on the floor. I believe there would be citations if state inspectors walked in…..and this is just what I saw while I was seated. I will not be going back. I think the menu needs some major updating, too.
You know what, after looking at all these previous comments——
WHY BOTHER,,,,LOOKS LIKE NOBODY CARES ANYWAY. THIS COMPANY HAS GONE TO THE DOGS. NOTHING WILL BE DONE, WHY WASTE MY TIME. THEY ARE CRAPPY EVERYWHERE, IN VA ANYWAY.
I think you are right,,, THEY DONT CARE
I think you are right,,, THEY DONT CARE … THIS is why I’m only going to eat& park anymore never have a problem with them
I ordered takeout over the phone from Bob Evans on Southport Rd on May 15 for my sons birthday.. When I arrived home I realized that I did not have my complete order although I had paid for it. I called right back and said I would come in the next day to get the rest since it was a 20 minute Dr. The next day the manager was hateful and refused to give me the rest of the order. He said we don’t just give away food. I am 77 years old and do not think that I look homeless. He humiliated me by talking loudly and letting everyone standing around hear what he said. I had been pleasant up to that point. I was so embarrassed that I said I would never be back and he said in a hateful tone, “okay.”
Please do not patronize this Bob Evans. We need to let businesses know that customer service is not dead. My son later called him and he said he would send us a $10 gift certificate. Guess what! It never came. A $10 gift certificate would not have changed how humiliated I was. anyway.
Bob Evans went down hill after Bob Evans died and they sold the company
I have been eating at Bob Evans all my life. I can’t tell you how disappointed I am that you have removed your bean soup from the menu. It was the only signatures soup you had that was delicious. Your other soups taste just like every other restaurants. I will not be going to your restaurant anymore the bean soup is why I went. So did a lot of people I know an they are extremely disappointed as well. This will be the down fall of bob Evans mark my words. Please notify me if you plan to bring it back. Jharper1110@ gmail.com. it will be sad to watch your corporation crumble.
Sincerely Jill Harper
After giving this location (Woodhaven Michigan) yet another chance, i can say we will not be returning. In the last couple of years this restaurant has declined at a rapid pace, from cleanliness or lack there of, to not having any of their signature breads, having to wait for a soup order in a very empty restaurant for over 40 minutes just to be told the rest of our order is ready just not the soup ???? Tonight was the last straw, coffee was warm not hot, eggs were under done the whites were not totally done, the sausage gravy was very thick and barely luke warm. To me there is NO excuse for cold food, especially when people were standing around doing nothing. My husband saw when the food came up and yes it was delivered promptly so why was it cold ???? The management in this location is poor at best i would grade it D- maybe even F. It is not just us that feel this way people in our area are saying the same thing. Once upon a time this place was GREAT, consistently great food, always hot even when busy. I don’t know what the heck happened, but it makes me second guess going to ANY Bob Evans in the future. Something needs to be done at this location starting with firing ALL of the managers at this location and bringing in someone that actually gives a damn because they sure as hell don’t. Thank you for listening, i hope my words don’t fall by the way side……might i also add that it seems impossible to leave negative comments on your customer service site because as soon as i hit submit it does absolutely nothing, will you also do absolutely nothing ? Only time will tell ?
I worked as a waitress for Bob Evans in Bel Air MD last year. I had to quit because the management was horrible. I asked about my last pay check 2 weeks after I quit and I was told that I did not have another one owed to me. I got a check on Tuesday that was dated June 2017 . It was never mailed to me until this week and of course it says void after 180 days. I have called the payroll department to issue me a new one & of course all I get is voicemail. I have left 3 messages and no one is calling back. Apparently Bob Evans Payroll dept is as poorly managed as the restaurants. Someone needs to get back to me and issue me a new check..
Tonight I placed a order about 8:15 and I paid for it online, It told me to be there at 9:02 to pick the order up, When I got there the doors was locked and so I had to call and get someone to let me in, Then my order wasn’t even ready yet and had to wait another 10 mins, Then I get home and find they forgot one of my meals and the sides to the soup, I called and some lady answered the phone and I told her what happen and she ask me who’s name the order was under, I told her and 10 mins later she still can’t find it, Then she puts me on hold for another 5 mins and comes back to tell me she finally found it but they are closed and there is nothing they can do about it now, By this time I am really upset and told her that is not right and I want my whole order refunded. She tells me that I shouldn’t be upset and then hangs up on me, I call back and a guy answers and tells me to hold on and never comes back on the phone, I will be making a call to the corporate office and the District manager tomorrow, I have never in my life seen such poor customer service in my life.
3/24
Went to your Dorothy Lane for dinner with my husband ordered chicken mashed potatoes and coleslaw
Food temp no good medium heat on food
cold mashed potatoes lukewarm green beans
Will never go back
Server was great?
3/26
Centerville location at 1120
Ordered braised chicken it’s not going to be ready for 30 to 45 minutes
Got the order eventually without fries
Then Received fries my mother in law did not care for the crepes
Menus handed out with food particles on them I told the server
Looking at the comments already filed especially by elderly patrons with no noted action taken by Corporate Office to resolve their complaints, I wonder if I’m just wasting my time to file this complaint? This involves your restaurant #292, Ft Wright, KY which we visited on 2/17/18 around 5:30 PM. My wife and I, both elderly patrons ordered two Rise & Shine breakfasts with home fries. When we received our meals, the home fries were cold and we told the waitress. She told the manager who was talking to patrons behind us that there was a problem with the home fries. He came over and burst out loud “Oh the Complainers”! Other patrons looked in our direction. My wife explained to him that the home fries on both of our plates were cold, so he asked what we would like instead of the home fries and we both went with the hash browns. Yes, the hash browns were hot and over grilled to the point that the hash browns were crunchy, which is typical of this restaurant. The dinner cooking staff do not know how to cook breakfast. It can be overcooked, under cooked or just lukewarm to cold. As far as complaining, in one sense the Manager is correct, we have complain on several occasions that comes down to a simple fact that the evening cooking staff do not know how to cook the breakfast menu items, and getting the food deliver hot. If action by this manager to fix the problem when the first complaint is heard, than we or anyone else would not have anything to complain about on future visits to the restaurant. The evening manager doesn’t take any of our complaints seriously, if he did, he would get additional training for the evening cooking staff on how to cook breakfast. Since we were so terribly treated by this manager, we have not visited a Bob Evans Restaurant since, nor do we intend to in the future. There are several other restaurants to buy breakfast and I notice one thing, if you have a complaint it is resolved to your satisfaction with a smile a far cry from what we have put up at the Ft Wright Bob Evans. Also, keep up the good work of mistreating your paying customers, especially the complaining elderly and we’ll see how long you stay in business. You don’t need to bother updating me on resolution of this complaint as we are no longer patrons of Bob Evans, so it makes no difference to us if you do anything to fix the problems that you have at the Ft Wright, KY restaurant.
Ft Wright, KY: I agree with you. We elderly folks are the only ones with enough gumption to lodge complaints. The younger crowd just accept what comes their way which is not how to cope with problems. Our money comes hard to get and we don’t want to waste it with terrible, high priced items, be it food or whatever. We are fed up with the Glenway Ave, Cinti. OH location and Northbend rd location! Signed, another Complainer!!
We knew something was wrong when we visited our neighborhood Bob Evans in Sebring, FL in early March and were told that because of the new menu and computer software we could not order what we had always ordered before. Those items were no longer available. Also, prices had increased considerably. There was a general sense of confusion and disarray amongst the employees, as well. All of this prompted me to Google Bob Evans to see what was going on. Sure enough, a group of whiz kids with fancy college degrees and foreign names bought Bob Evans and finalized the deal on January 12, 2018. Golden Gate Capital out of San Francisco now owns the restaurants and Post Holdings out of St. Louis owns the potato and meat side of the business. Bottom line, nobody knows a darn thing about how to run the iconic restaurant chain. Consequently, they boogered up the menu and made the POS ordering software inoperable for the employees. Case in point. I had always been able to order the Earlybird breakfast and get one egg, two strips of bacon and a pancake for $4.99, just the right amount of food and at a decent price for this senior citizen. I can no longer order that. Instead, I have to order each item ala carte with a total price of $8.74, according to the folks in Sebring. What’s wrong with this picture, particularly when I can order the Classic breakfast for $6.99? But, I don’t want two eggs, three strips of bacon and three pancakes, so why should I have to pay either $6.99 or $8.74? Truth is, I won’t. There are 20 other restaurants in town that will let me order exactly what I want at a much lower price. Good bye, Bob Evans. I hope you whiz kids are happy.
i love bob evans my be that why i work for theme over 8 yo. i just hope that thy will come too kennett mo 63857
Hello my husband and I dined at store # 286 on Sunday February 11, 2018.
We have always been fans of Bob Evans and have dined at this particular one many times in the past. However on Sunday I ordered the roast beef meal and I was served a pile of mashed potatoes with, at best, roast beef gravy. Our server was busy so what I believe was a shift manager actually brought out our meals and she even looked at my plate with pity but set it down anyway.
My husband ordered the fried chicken strip meal and was served a side salad and biscuits before our food arrived… then his hot meal was delivered. His two course meal turned out to be less expensive than the bowl of potatoes and gravy that I received.
The most disappointing part, when I got home went straight to the kitchen for something to add to my lunch as I was still hungry after having nothing but potatoes and gravy for lunch.
Not a great experience and your leader knew it and let it happen….dissapointing
Gosh darn it! who’s’ fault was it to remove the Old Fashioned Bean Soup! …..”Kick Their Can! ”
I was looking forward to a carryout, ordering Bean Soup today.
Stay out of your corporate…Think Tank!
Please bring the Bean Soup back. Remove your starchy yucky Potato Soup…. I will forgive you!
On November 16 2017 I called in a carry out order at the Florence Kentucky Bob Evans at about 7:45am. I thought I would surprise my wife with scrambled eggs biscuit and gravy along with two sausage patties; also I order me a side of biscuits and gravy. Well I headed to the Florence ky location at 8020 us 42. After arriving at Bob Evans I approached the counter I was not greeted what so ever, the women behind the counter was totally stone faced, that made me uncomfortable but I ignored that. Then I politlely asked for some strawberry jam, she the James her hand down into the BobEvans shopping bag where the food was located and pulled a condiment from the bag, she then reach under the counter and grabbed the strawberry I ask for, then she placed the jam in the bag, and told me there was also honey in the bag. She replied that the total would be 22.50, I then told her Thank You! Have a nice day. After arriving home my wife and began eating our meals, After the first bite of my biscuits and gravy I thought what the heck!! I’ve never know Bobevans grave to taste as bad As the serving that I just purchased, I kept my though to myself then my wife made the comment that her biscuit and gravy was Nasty and that she wasn’t going to finish eating, It was confirmed that it wasn’t just me but we had been served a bad Item. I called and ask if BobEvans ha change their recipe and for the Biscuits and Gravy the woman on the phone ask me to hold, she then replied that the recipe had not been changed and that no one else has complained about the gravy, I politely Thanked her she replied have a nice day. This is a perfect example of a unresolved customer complaint!!!!! I order food from BobEvans all of the time I love the food and the atmosphere. What went wrong here?? I hope I can over come my feelings about the customer service I recieved because right know I not feeling like I should not return, that 22.50 took me two hours of my life to earn!! Maybe I’ll find a more respectfull place to spend my hard earned money!!!!
I have been a regular customer of bob evans in indiana and whereever i am traveling.
this weeki stopped for breakfastat the bob evans ongrape road in mishawaka. i sat at the counter ,which is usually the fastest way to be served. wasi ever fooled. after listening to
a couple of waitresses gab and gab for about ten minutes,i asked them if the place was open,,,,,, they ignored me.. i was ready to leave..then, finally, a different employee apporached me and asked me if i was waited on. i said no..about 5 minutes later Gema brought me a menue..i ordered the rise and shine. i guess i was being punished, as my wait for my rise and shine was 15 minutes.the meal was good as always, but i did noy appreciate the lousy service. WOULD YOU RETURN TO BOB EVANS?? bob falcone
To whom it may concern.
We are regular customers when we travel and at home in Fort Myers. So I am well acquainted with your service and places. I have to say On last Sunday with guests that
I told how great your restaurant was, we were totally embarrassed by not just on thing but by many. First off cracked cup not too bad that happens after it was refilled and my husband drank half he found something in the cup. ok again it can happen. we usually wait not long for meal well sunday we waited at 35 min, when the food finally came nothinng was right ,
my steak was well done sent it back came back raw by that time my eggs were cold because the muffin I ordered was not toasted so that went back. My husband ordered
med eggs they came running, My husband never got his bacon finally we flaged down the
manager and she brought some of couse by that time he was done with his meal.
to say the pancakes were not cooked is an understatement I would have sent them back but by this time the other couple just ate them and said they not coming back.
Now I do not want anything from this note, they
did give us $4 off for the steak, I think
they should have given us both free meals and maybe coupons to come back a differant time. Maybe because we did not cause a scene or make a hugh deal out of it they thought it was ok. Well let me tell you it was not…From seeing whatever crap was in my husband cup to the terrible food you should be ashamed .
Again I not looking for anything just wanted to let you know we will think twice about going back and never take anyone with us.
I hope this was just a very bad day and the help was short but still no excuse for any of it
especailly on a Sunday when you know you will be so busy in Season.
A very unhappy customer
Nina Heether
Not a good place to work..period! I was terminated over the phone because of certain “attendance” issues..even with doctors notes when my daughter was in the hospital..their GM is not qualified for the position he is in..as is the Assistant GM..the general manager of the restaurant is openly “homosexual” and would make sexual comments regarding him “getting screwed over” (taking it in the a**, without vaseline) the more skill and AVAILABILITY you have definitely qualified you as one of their favorites..didnt matter if you had a family that needed you too or not..you work shorthanded on a daily basis..ive even seen employees take “tones” with this man over money, hours, and the jobs he required itself..thus the general manager handing out raises to employees who threatened to leave (quit) but to let me go over “attendance issues”..i think this man played favorites..gave other employees opportunity over others because of the basis in which he felt personable about yourself in paticular..he used crude metaphors and treated certain employees unfairly..i do believe i was wrongfully terminated..and the way itself as well..id also tell people to look for a different place to work if said about their desire to work there as well..not a good place to work..not a good “first job” for teenagers just getting out into the workplace either..the stress..the sexual comments..the DRUG USE by certain employees doesn’t make it so..find somewhere else to work..
Chris,
I would very much like to talk to you!!!!!!!!!!
Smithton3@ yahoo.com
Who are you Lynne u want to know about New Stanton pa Bob Evans talk to me I’ll tell you about everything and everyone there I have tried to get ahold of coroporate they don’t answer
Hello, I am a former employee and I’ve tried calling multiple times to get information on how to get my 401k. I’ve been told people will get back with me and I have not heard anything. I’ve even left voice messages. I just want information on my 401k I had with Bob Evans please!
thank you
Hello wanted to say we love your restaurant. The one close to us is in Greensburg,Pa. over 20 miles. We live in Latrobe and we have several restaurants but would love to see your place built here as well. Thank you for your consideration on this. Robert Taylor
Wow, this has been one of the worst ones I have ever been to. Lets start out by saying We went there for Sunday Breakfast on 9/17/17. We waited at the hostess stand for about 5 min without anyone showing up to take us to our seats. we was then seated at 11:55am. Our waitress showed up a few moments later and took our order. Ok, they was busy so this we understand. She brought our orange juice and then we did not see her again until 11:28, back to that in a moment.after she left we took a drink of our Juice and it was like watered down Tang. we waited and waited to send it back and finally grabbed another waitress and she took the juice back and brought us another 5 min later. Again it was really watered down. Hold on, it gets better. we waited for our waitress to show back up to send it back a second time but she never showed up. We seen another waitress walking to another table with a pot of coffee. we stopped her and asked her to fill the cup that was on the table for us, she did very happily and went back and brought us creamer. (None was on our table like the other tables). continuing on, we seen the manager and told her about the orange juice and she said the machine must be out and took our glasses. At this time,11:28, our server showed up with our food. ALL OF THE FOOD WAS COLD! looked like a 1/2 serving of scrambled eggs, sausage patties was burnt (See pic attached to this review) she did not bring my grits, she did not bring my wife’s Blueberry’s. This was beyond unacceptable. (Remember the Manager who took our OJ 5 MIN ago? she never showed back up) We got up from the table and went to the cashier area to pay for the coffee we snagged from the other waitress. The manager was ringing out some kids, then we told her this is ridiculous. and wanted to pay for the coffee and leave. THE MANAGER GAVE US A HARD TIME because “They was busy” and she was the only manager on duty. Anyway I give this place a 1 star only because I can’t give Zero. It does look like a nice place to visit being the Original Bob Evens Farms Farm, but we was hungry so we went on our way, from a restaurant HUNGRY, First time I have ever done that.
Note: We noticed plenty of servers and bus people so it was not like they was short staffed. at one time there was 5 servers at the kitchen window waiting on there orders
The store in Beavercreek on Col Glenn should be closed. People are rude. They can’t seem to get your order correct. To top it off the manager doesn’t care either.
Good morning,
I just read an article on social media about how Bob Evans does not pay their Waitress Staff there tips at the end of their shift if it’s put on someone Debit card. It goes as far to say they keep the tip to make more off it. What the article says is if you eat at Bob Evans to only leave cash tips. I have a hard time believing this is happening , but could you please respond to this. Thank you
Hello Mark,
My name Benjamin Quintanilla and I would be glad to answer your question. As hard as it is to believe sadly I as a worker of Bob Evans can say that this indeed a fact. Servers along with carry out specialist do not receive any credit tips that are given until a week later on paychecks and it is taxed. It is indeed much better to leave cash tips as this is the case.
Sincerely, Benjamin Quintanilla
I work at bob evans and we don’t get our credit card tips at the end of the night….we get them on our check at the end of the week
I absolutely agree. I currently have been working at Bob Evans in Indiana and we don’t get our credit card tips at the end of the night either. We get them on our weekly paychecks. We have an app that we use to check our paychecks each week. There is an “other” dollar amount that is taken out each week on our paychecks and I am really unsure of why this is happening. I’ve done the calculations and the “other” amount is subtracted from your total tips (claimed tips you made for the work week added with your credit cards for the work week). Does anyone know if this is legal to do and why this is happening?
I was in the Spring Hill, FL restaurant this morning (2/3/2018) and overheard a waitress ask a customer to pay by cash and not on his card. She said “we only get our tips every two weeks and 40% is taken out of it for management) . After hearing that I scrounged around in my purse and could only come up with $2.00. I would have left $5.00 on the card. If this is true, this is not only sad but may be illegal.
Yes it is true! They hold the credit tips for 2 weeks and collect the interest and tax the waitress.
Smithton3@ yahoo.com
We use to eat 3-4 times a week at Bob Evans but no more ,The service is terrible and long waits, I tried take out tonight for dinner and it was terrible.I got the slow roasted pot roast dinner and it was cold and the vegetables were hard as rocks I have never been so displeased with a dinner ever.I will never go back there again or order anything again.
On Saturday, September 2, 2017 my family got off the road for a quick bite at your store #293, 1721 Dual Hwy, Hagerstown, MD….around the 8:00p hour.
My family of four was greeted and seated (table 26/1)by the hostess (Stepahine) who let us know our server ANGELINA would be over to take our order.
After sitting for some time, and listening to our server ANGELINA be so friendly with the family to our back left, telling them all about her new pup and his nibbling habit WE JUST KNEW SHE WAS COMING TO AT LEAST ASK WHAT WE WOULD LIKE TO DRINK……..NO, NEVER HAPPENED. At this point I went to the front asked if anyone would be taking our order and the hostess Stepahnie apologized and came right over to take our complete food and drink order.
During the wait time for our order we observed ANGELINA and her ever so friendly demeanor with yet another table not too far from us, explaining how she ran a trail got lost and a farmer had to help her by allowing her to call her mom so she could pick her up then she assisted the said couple with directions.
I am not one to make everything RACIAL but how is it our server ANGELINA in her own assigned area NEVER HAD A FRIENDLY HELLO BETTER YET WHY DIDN’T SHE DO HER JOB AND ASSIST OUR TABLE??? IT WAS IN HER AREA.
NO ONE IN THE ENTIRE RESTAURANT ACKNOWLEDGED US BESIDES STEPAHNIE AND THE OLDER LADY WHO OFFERED MY FAMILY A COUPON SHE DIDN’T WANT TO WASTE…….YEAH ONE OF ANGELINA’s table customers.
My family and I were very offended by such treatment. We didn’t leave because we wanted to show BOB EVANS ESTABLISHMENT HOW WE FOLK OF THE AFRICAN AMERICAN CULTURE SHOW BROTHERLY LOVE INSPITE OF HOW OTHERS FEEL TOWARDS US.
We cashed out with Stepahnie as well and made sure our waitress knew WE APPRECIATED HER UNBIAS CUSTOMER SERVICE via our healthy tip.
BOB EVANS CORP, ARE BLACKS WELCOMED AT YOUR #293 STORE OR DID WE MISUNDERSTAND OUR TREATMENT OR THE LACK THEREOF?
My daughter (minor) worked for their Ft Mitchell, KY one she quit due to issues personal with the team and management over 3 wks ago. Manager was very snotty when she went in to get her last two checks and said they mailed them. She has yet to receive we have called Corporate twice and have yet to receive a response.
I would very much like to speak with you!!!!
Smithton3@ yahoo.com
We received takeout from the Bridgeport WV store. The order was incorrect. We called. I called again earlier today to resolve the issue and was told manager was too busy to take the call via another employee. Well yes it was lunchtime, the time we order our lunch. Pending notification from a corporate employee, I will reserve further comment only to say, make it right which is the managers job.
There is a store in Huntington West Virginia manager was threatening waitress jobs and harassing them . Also talking about his personal body parts calling them by foul names . Also he’s always talking on his cell phone and doesn’t help during busy times even has his waitress handle problems that he’s supposed to handle … Annonomous Joe Bob
I would very much so like to talk to you!!!!! Smithton3@ yahoo.com
Well I didn’t want to go this route but since I did not receive a response from the director of operation named Stephen today, here is my story. I took my grandchildren to the Bob Evans in Bensalem Pa on Friday July 28th. We sat down received our drinks while looking at the menu my grandson says Pop Pop whats this and low and behold crawling out of the sugar packet container was a roach. We immediately got up to leave our waitress asked what happened explained what happened and she was mortified. We spoke to the manager her response was I guess I better call an exterminator. Ya think. When I got home I sent an email and called the next day and was informed that I would hear from Stephen today the 31st of July not a word.
I will never step foot in another Bob Evans again and I will be notifying the Board of Health. Any restaurant that has visible roaches on their tables needs to be shut down.
My mom purchased a Bob Evans gift card in February as a thank you for one of her friends who has taken her to her doctor’s appointments (mom no longer drives). It was mailed on March 10. As of today, it has not been delivered. I have filed 2 claims with the post office and have been informed they are suspending searching for it. As a result, I have contacted Bob Evans corporate offices and asked if they would please replace the card. It is only $25.00, which is a drop in the bucket to them, but it might as well be $2500.00 to my 91 year old mom. They will not replace it because I do not have the number on the back of the card so they can see if it has been used. How many people write down the gift card number before giving it??? No where on the card does it say “not replaced if lost or stolen” nor does it say to write down the number. I have pleaded with Bob Evans to replace it to show good customer relations, but they have stopped replying to my emails. Mom and I eat there at least once a week, but we will be finding a new favorite place!
On July 7. 2017 My daughter, son and I visited the Bob Evans in Bridgeport, WV for good evening dinner just to fins out the the potatoes received by my daughter looked like pieces of coal laying on the plate. They know how to charge for items; but are falling back to a quality product. These people that cooked this and served this would never work for me. Bob Evans during some days go around to ask how your meal is but after 5:00 —who cares, sure not them or they would never put this type of product out there. But maybe it is like they say” when the cat is away, the mice will play” so they just do anything. Like everyone else, this business is falling down hill and something better be done or they are done–No more visits from us either and others should beware
I ate at the Ohio Route 18 store in Fairlawn, Ohio on June 30, 2017 It is obvious that the private equity firm that bought the restaurants are well entrenched in their cost cutting so they can pay themselves obscene payouts on the back of the paying consumer. I ordered a turkey dinner. The two turkey slices that came with the dinner were paper thin and about 5 inches in length. The manager said it was 3 oz. You used to receive three slices of a 1/4 inch thick and 8 to 9 inches of breast meat. It is about 1/4 as much as I remember in year’s past and sliced so thin you could see through it. The restaurant even gave me second portion after I complained and it must have broken the store’s budget because it was two more paper thin turkey slices of 3 1/2 inches long. It was pathetic for a $12.79 dinner meal. Are the New York private equity overlords think that we are that stupid in the Midwest we do not recognize a ruse? All food is measured to the ounce now at Bob Evans with exact portion control. Frankly, I think they short the customer on portion size and it is obvious all about saving money, not providing value. Instead of turkey, they fill the plate with carrots and over steamed broccoli. The cole slaw now comes in a smaller side dish. It obvious you have Sear’s store style owners who are only interested in sucking the money out of the restaurants until they get their money out and throw the Bob Evan’s franchise carcass to the curb. The stores are tired looking and obviously will go the way of Friendly’s. It is a shame because it used to be a great place to eat with tasty high quality food with good portions. It is now a corporate cash machine for the New York private equity owners. I used to have family from Toronto that would look forward to eating at Bob Evans when they visited me in Ohio. In the last several years, they noticed the decline of quality, portions, and cost cutting and quit asking to go. Don’t waste your money on overpriced small portions to line the pockets of the private equity owners. Go somewhere else that will appreciate your dollar and give you value.
I would very much so like to speak with you!!!! Smithton3@ yahoo.com
My husband and grandson have been to the new Bob Evans Restaurant in Ann Arbor off of Ann Arbor Saline Road three times. Tonight we ordered the dinner salad of Chicken Cob. The price for this salad was over $8 and my husband had approximately 1 chicken strip cut up on his salad as well as I did. It came in a small bowl. We talked to the manager and the staff to which all was offered was an additional roll or bread item. I will most likely not recommend or return to Bob Evans again. This used to be a fine restaurant however, paying this type of money should entail at least a 1/2 breast of chicken on each salad. I am a nurse at the University of Michigan and will not recommend to my patients as well. One very dissatisfied customer!
6-22-17
My husband and I eat at Bob Evans in Washington Missouri many times. Today the server was fine, but we waited 40 minutes for our food. When we received our food it was cold and we were very disappointed. We told the cashier this and she called the manager, she talked to the people ahead of us because they had a complaint also.. When she got to us, she just said I’m sorry. I ask her did she want to hear our complaint, so I told. Her excuse was I am cooking today, and we are also short handed. My comment was you need to get more help.She again said I’m sorry and we walked off. We were not charged for our order, but the GM in this area needs to check out the problem soon. Your reputation is at stake. Thank you.
And yes I would like to receive feedback.
The weekend I had the opportunity to eat at two of your restaurants. One of the restaurants was in Coshocton Ohio and I was very pleased with the service that I received. The treatment at this restaurant was awesome. The waitress and I’m very sorry that I did not get her name just went out of the way to make sure we were pleased with her service. I was then pleased when I stopped along with my family to the Bob Evans in Austintown Ohio also an awesome experience service food excellent. Whatever training you put your waitresses and greeters through I wish a lot of other restaurants would do the same. Customer service I would rape both of those stores 10 Stars. I would recommend everyone I know to eat at Bob Evans.
I live in Elkins WV.
Last year my husband and I totally loved the healthy option of the chicken salad fruit plate. Yes it was 10 bucks but loaded with blueberries, strawberries, bananas, cantaloupe, pineapple and lots of red grapes.
Yesterday for Fathers Day for the second time in 2 weeks I ordered two of them to carry out. We have been so disappointed with the scoop of chicken salad and only a little cantaloupe, a little pineapple and many red grapes. The few pieces of pineapple had 3 chunks of core that could not be ate.
I spoke with my daughter who said she got the same thing at a near by BE and hers was loaded with fruit. I think someone needs to take a look at this establishment and the quality they produce. It has gone do downhill in the past couple years. Oh I also choose banana bread and got 4 tiny slices of bread, 2 of which were heels.
Thank you for your time,
Very disappointed.
Sue Strong.
Saturday June 10, 2017.
We experienced terrible service from a server named Mike. He took our order brought us our food and then never returned, although he walked by four times, he never once glanced at our table. So I decided to ask Mike a question. “Mike how long of you been working here? And Mike answered one and a half years. I said great would you like some free advice that would make you a better server?” Mike just looked at me and was like OK with a different tone and I said it would just be nice when you walked by your tables if you could maybe glance at them, that way you would know if they might need a refill or whatever… He said I have been looking at your table… I said evidently not because we didn’t get this part of the meal we ordered and we need refills. Instead of apologizing and fixing the problem, Mike decided he needed to argue with me… He said if you need anything all you have to do is ask, and then said that’s how it works. Hmmm, I said I’m not quite sure that’s how it works since I am the customer and you are the server… however would you prefer a $50 tip or a dollar tip, which one would you prefer? He then slammed down the bill on my table and said all you had to do was ask.
So what I decided to do was I took the placemat and turned it upside down and I put four one dollar bills in a square and in the middle of the square I wrote Mike this could’ve been a $50 tip but because of your attitude you only got a four dollar tip and you’ll never go any further than you are today until you change your attitude Mike. I then had other servers looking at me like I was the bad guy; you see how fast a bad attitude can travel? On the way out I had to have a quick little meeting with the manager and he agreed that Mike didn’t handle things properly and he was willing to take care of my bill, but I said that’s not why I’m sharing this info. Mike needs to learn a lesson… He’ll either learn it now or later, but it could be too late. I paid in full and I left, but for all the Mike’s out there until you change your attitude and are willing to take advice from people who know what they’re doing and know how to be successful and know how to treat a customer you’ll never go any further than where you’re at today.
Being a business owner, Mike needs more than reprimanded, Mike needs fired! He spreads negativity throughout his work environment.
You’re never too good to take advice and you’re never too smart to learn from someone else.
I understand that the store in Oregon ohio has recently fired the gm and a new one is on board trying to get things straighten out. I personally believe that a person from higher up with this company should be a this location to witness some of the things going on. We were there tonight for dinner and we witnessed waitress yelling across the dining room to cash out their dinner tickets so others could go home. I witnessed one kick a roll on the floor in the area behind the counter so she didnt have to pick it up. Then one of the older waitresses that has been there was trying to tell the new ones what had to be done they smiled rolled their eyes at her and walked away. I truly have been blown away the last few times i have been in this store. I can not for the life of me figure why this store is in the disarray that it is, so unprofessional are the employees and obviously the management is no better especially the one that was there tonight. I have worked in the restraint business thirty years, opened a number of restraunts and waited table most of my life. Never have i ever seen such a screwed up mess and disrespect for customers. I challenge someone from your corporate office to be my guest one night at this establishment and not say where they are from to see what I have witnessed the past few times.. One more thing this store needs to have new carpet, fresh paint and cleaned up somewhat it is way out of shape and looks old. I believe every person on wait staff should have to check out with a manager before leaving from their shift to make sure things are done. The arguing in front of guest should never happen on the floor and yelling across the dining room should absolutely never happen ever. I hope truly you will take this serious and I get a respond back from someone. Thank you in advance for your time.
I would so like to talk to you!!!! Smithton3@ yahoo.com
May 27, 2017
I will not be back at Bob Evans. My granddaughter and I sat in restaurant in Parkersburg W. Va for about 2o min in a section that was empty. We never was ask about what we wanted to drink even, nor seen hardly any waitresses. We left and won’t be back.
I am very disgusted with the Jackson Ohio stores service, this morning 5.31.2017 we waited over 30 min on half our food, my wife’s waffles were cold, I had to wait on my French toast while the cooks looked at their nasty dirty cell phones and not washing their hand’s. I felt like calling the health department right then and there.
Went there for breakfast this morning. Ordered 2 coffees. Waitress came with the coffee & took our order. Asked her for utensils & she said be right back. Ten minutes later my husband asked her for utensils so we can stir our coffee. Her reply was that they are being washed. Fifteen minutes after that still no utensils. Coffee was cold & we waited 25 minutes & never got our utensils. Told the waitress to cancel our order & left.
I ordered our dinner online around 5:30 pm and got a call from manager 5:35pm that they were out of pot roast, then I preceded to order chicken noodle soup and was told it would take additional18 minutes. they apologize and said it was from distribution center..i don’t understand how a major franchise could be out of food at 6pm.
Bob evans is a joke, managers and corporate are con-men. In all the years ive worked for Bob Evans and been getting vacation pay, ive always got it on time on the second week in May. But not this year, this year Bob Evans screwed me and my co-workers on our vacation pay we all have worked so hard for, now they’re telling us we have to wait another 8 weeks before we see our money, even worse they waited until the day(today) they were supposed to pay us.. no such luck suckers.. Corporate is doing all they can to not pay us what we all have worked so hard for. crooked a** thief’s…….
I would so like to talk to you. Smithton3@ yahoo.com
I worked at 297 New Stanton for over 18 years got a big headed gm Mel hensel fired me for not working on my day off I collected unemployment for a year what a freaking joke Bob Evans would be rolling over in his grave to see how his company is going down hill and yes I spoke with Steve he did get rid of Mel but I was still screwed for no reason and The area director for 297 doesn’t do crap
4-28-2017. Me and my husband went to Bob Evans today in Lima Ohio ordered the chicken our salad soup came out was good so far then waitress came and said they didn’t have and white meat only had dark how would you be out of white meat when they don’t start serving the chicken til 4 we got there at 355 finally so we waited for them a to make some our meal came out my husbands was hot mine was cold waitress took it back brought me a fresh plate said thank you I took a bite of the potatoes and there was a piece of plastic in it. It wasn’t a small piece either it was about 2″ by 1″ I spoke to manager he said sorry he comped the meal and gave us a loaf of bread that I like my complaint is this should not happen because of this I did not eat I had to go somewhere else to eat dinner.
I was at the Lancaster Ohio store on April 22,2017. My husband and I had to stand in line about 15 minutes. Not bad. 6 other parties were there also waiting.Finally our name Lee was called,the young Hostess took us to be seated. We walked to a table back in the store,to our surprise there were all sizes and booth open.6 waiters each having 5 tables (I ask the waitress for this information) I said to Hostess,in a surprised tone,why a line waiting when there’s all these tables? She said,I cannt seat them,I will get yelled at!! REALLY,by who? She said the serves!! They yell at her all the time not to sit their tables?? They were Catching Up!! That really got to me. I said I will help U sit them and dare the servers to say something!! If they can not handle their 5 tables! My qualification don’t show them of being qualified for a Bob Evans Wait Staff!! They R weak. 3 tables get set one after one,training,U get # of water on tray and egnoliage each table,explain U will be right with them U have two tables ahead of them,start with last table set and work up to first table, the training is so necessary!! That’s what sets Bob Evans appart from all other Resturants,tips will be better and the atmosphere lighter!! Servers should NEVER say anything to Hostess.If said it should be from Manager who should be helping,(witch I did hear the hostess talk with him hiding behind register,no one at register,or Management should be helping set up tables!!). It wasnt so much that could not be handled!! It would be so greatly helpful to train Bob Evans Servers the old way 20 years ago!! This is part and a great start to put RESPECT back in public. Need to start somewhere!! I was trained under Fred Mazzerine.And very proud of that training!! U can say, I’ve waited on tables for 15 years,that still doesn’t make a great Bob Evans Employee!! Please train,follow,and respect the knowledge left for U!! Know matter the job!! That’s what makes dining a pleasure!! God Bless. Sincerely B.J.Lee 4/24/17
I would very much like to speak to you!!! Smithton3@ yahoo.com
I recently dined in at the Bob Evans in Bridgeport, Oh. I would first like to say that it started out as a wonderful experience, our server, Shay was very nice, she was very knowledgeable of the menu and also offered us some really good suggestions off the menu as we was having trouble choosing from the great selection. The food came out pretty fast and everything was wonderful. About half way through our meal we heard arguing from the back of the kitchen area, and a crew member came out of the doors and walked to one of the computers then walked back toward the back of the kitchen on his way through from what I observed it looked as if he accidentally knocked something off of a cart sitting in the middle of the walk area. And another server, a young girl with blonde hair and glasses started to yell at the young man, she called him a F-ing retard, and the young man came back out of the doors, our server, quickly defused the situation by telling the young man not to cause a scene in the front the restaurant. He said something to the young blonde serve very low to where we could not hear him, and walked in the back. She followed him yelled and cussing. A few minutes later our server, Shay, came to our table and politely apologized for the scene we had witnessed. She asked if we needed anything, brought us our refills we requested and again apologized. When she walked back up behind the counter she was called to the back, after her being back there for a few minutes we could her a little arguing, mostly from the young blond server, she came from the back of the store saying “f- you ” to someone we only assume it was our server. I was very upset by this. Mainly because no manager was there to defuse the situation, our server took charge and tried to stop the situation from getting out of control. Only to be treated with a tremendous amount of disrespect from this young blonde server. I felt that this girl was very unprofessional in so many different ways, I myself work as a manager in a resturant and I would NEVER allow my staff to treat eachother with this type of disrespect, and I feel that if Bob was alive today, he would NEVER allow this girl to treat her fellow co-workers in that manner. And I think that the manager on duty that day should be talked to. Because we never seen him/or her one time, the only person who ever came to us to offer us an apology for this incident was our server, and she was the only one who took charge to diffuse the situation before it really got out of control. I feel at the least she at least deserves recognition for standing up and taking charge. I would be proud and honored to have an employee like her work for me. She made our experience great at Bob Evans even with the incident that happened during our visit she still made the meal enjoyable and I would just like to find a way to tell her thank you and to keep up the good work. I only hope one day it pays off for her. She was a pleasant person, and we would return to Bob Evans because of the service she provided us during this trip. Thank you, Shay. You were wonderful.
I am going to post this as many places as I can. As I am very upset about this and I think that this needs to be addressed by the store’s general manager or owner.
Were you ever contacted by anyone? Smithton3@ yahoo.com
Always a bad experience in restaurant 418.they had the 5$soup deal going on which i use to get often well today 03/08/17 when i went to the restaurant and ask the employee for it he explained oh that promotion ended 2weeks ago so i called over the manager and asked y if there is a mat on the counter and a brochure that states the promotion is still available then why cant i have it.she said unfortunately thatd not how it works.terrible customer relations.so i called corporate and a women name stacey agreed thats there policy and they cant overide it now ive been a msnager for 25 years and never heard of not having an overide button.i will never go there again and i will advise everyone i know not to either
I love the Bob Enans that we frequently to in Pittsburgh West Mifflin. The food is always good.
The waitress and waiter are doing everything waiting on customers, cleaning of tables and baking. They should have bus persons to clean of tables when they are extremely busy. They work very hard and deserve a lot more money. One compliant I have is sometimes the food is not hot.
Has anyone responded to you as to why? Smithton3@ yahoo.com
Service at 4414 Dixie hwy 40216 location is horrible. It used to be good. In last few months it is so bad we walked out. Looked for way to complain on line. It is so hard to use the Contact Us portal we gave up. A good way to get no complaints is to make it impossible to file one. Please someone who cares about your business fix this location.
Has anyone ever responded to you? Smithton3@ yahoo.com
we would like to see a bob evans in smyrna tn . all that we have here is a cracker barrel at the interstate 24. there is about 6 hotel around it. we travel to ohio several times a year and eat at bob evans in centerville on willington pike. just put in one like that one not like a cracker barrel. it would do alot better. their alot of northern people here. thank you.
Hi, My wife & i stopped at Bob Evans Restaurant at 489 Orphanage Rd. Fort Wright,Ky. on 9-24-2016 @ 9:40 a.m. waited 10 minutes to be seated & Server ( Rosie ) took or drink order & we also told her what we wanted to eat. She returned with our drinks & said food would be out shortly. At 10:35 a.m. i stopped another server & asked her if she could find out what was the problem & why we haven’t gotten out food. At that time Rosie stopped & said our food was in the window & she would bring it right out. At 11:00 a.m. i told my wife i have had enough & we walked out. Rosie needs to find another Occupation !!!!! We wasted One Hour & Ten Minutes of our Time & never received any Food & No Manager ever came around to try & Fix the Problem !!!!! This is the Worse Service ( No Non Service ) i have ever received at any Bob Evans. Really Upset with the Lack of Management at this Store. Thanks. Ronnie
Whoever came up with the DUMB STUPID idea to use Mason Jars for drinks?? Have that person drink out of one not using a straw and see how they like it!!!! No wonder Bob Evans has to close some restaurants (like the one in Washington, Pa. on Chestnut Street).
Location:
Bob Evans-Stafford, VA
Stafford Market Place
This morning My fiancee, soon to be step daughter, her mother and step daughter and their daughter were out to breakfast.. Gigi was absolutely incredible!!! She was wonderful with the children, made us all laugh, she went out of her way. We all felt like we were at home at our grandmas house. Gigi was very personable and kind. Little did she know she just made our day. My fiancee just lost his brother this past week in a tragic accident and we had the funeral yesterday. Our family had been grieving and I didnt think Beau (my fiancee) would ever laugh again. Gigi made him laugh the entire time, she was a hoot! We of course all left her a nice tip (which was well deserved). Gigi also gave us refills for the road and wrote something about us all on our cups. Something she remembered from a conversation we had with our time there. Shes truly an angel from God and our family couldnt have had a better day, after the day we had before. Thats not it! On the way out I said bye to Gigi waving and she walked up to me and hugged me so tight. Felt like I knew her forever! Gigi is just a kind hearted and loving person. I really cant praise her enough. We will be back and we will only be seeing Gigi now. 🙂 Shes now family! We love Gigi!!
I had to write, I think everyone at Bob Evans should know you have a gem. Shes someone I wish everyone had the pleasure of meeting.
step father*
I have worked for the Evansville Indiana west side Bob Evans since June of 2015 as a dish tanker. I have given 100% of my abilities to improve the cleaning standards if our store only to have my efforts undone by other tankers who leave the tank inefficiently cleaned and sometimes bad enuf to pray that steritech wouldn’t show up and see it. After repeatedly showing management pictures if what they do and even seeing it themselves, nothing has been done to improve their job performance. There is even a list of Tank shift requirements on the wall and they still leave it incomplete and sometimes down right nasty for me to clean up. After a year of dealing with this I finally cracked and posted pics if the mess and vented my frustration with coworkers who don’t care and I got suspended. But none of the people who have pushed me to this point have been suspended for their disrespect to management or the continuous insubordinate behavior. Please understand I take pride in my work and love my job but I feel I’m being treated unfairly. Thank you for your time
This is Nikki Masters I posted the unfair treatment complaint on Aug 8, 2016. I typed my email incorrectly… It’s snickers 76 at gmail.com Thank you
Apparently my stress level has caused me to forget my current email address because I use 3 of them. Please contact me at snickers1976 at gmail.com. Or find my phone number in employee record. I was terminated on August 11 and believe it was unwarranted and unfair and that the general manager seems to feel that the image of her store was more important than properly handling complaints of employees who show proof that other employees are violating Steritech sanitation standards because those employees were not suspended or made to improve their work performance before I posted my frustrations on Facebook. She claims that she and all her management staff take their jobs seriously yet none of my prior poor sanitation complaints for the past year to any member of management produced any results except for agreeing with me at the time i spoke to them. The people who were unable to perform their required posted job duties are still employed there and had no consequences for their negligence. They are disrespecting management by not doing their jobs and walking all over them. And they are not made to be held responsible for their negligence. But my post finally got management’s attention and I was terminated instead of getting my concerns for the health/sanitation issues addressed. I know that I violated policy by posting those pictures and deserved a consequence for it but I was pushed to limit of tolerance for being the only person who seemed to want the problem solved and I was suspended for 4 days for finally reaching my breaking point and speaking out after my pleas for help seemed to fall upon deaf ears. And I feel that my proficient job performance, dedication, dependability and genuine concern for the sanitation standards of my work place should have allowed that suspension to be punishment enough
Hello, I would very much like to chat with you!!!! Smithton3@ yahoo.com
Hi I am a employee of Bob Evans ….Guess what corp is stopping at our place tomorrow 266 The reason I know is because everything has to be cleaned to perfection……Which is cool ,but when you come maybe taking a couple of employees to the side …and getting there views of what needs to change or make it easier to do what we do ….WOULD be smart …Not to be mean ….But you can ‘t read a book by it’s cover ..I’ve worked in every position in the resturant ….So sometimes the quiet one see’s the most
35 and still love it
I would very much like to speak to you! Smithton3@ yahoo.com
Tammy Burton
Yesterday at 8:14am ·
To all my friends and family I am asking for a complete boycott of Bob Evans…Athens Ohio location. My aunt who has worked there 27 years was mistreated by a young manager who chose to cause a scene in the front of the Resturant instead of taking it to the office. Because she wanted to finish taking care of guests instead of immediately taking a break she was let go and escorted out by police….Becky has always been a role model and I couldn’t be more proud of the women she is. Under no cirXXXXstance will I ever give Bob Evans another penny! I am sure that there are many customer that will feel the same way….
Jackie Bennett-Hanning shared Tammy Burton’s post.
2 hrs ·
Sharing and supporting my childhood friend Becky Varner Bailey. Becky, your departure from Bob Evans could very well be the best thing to happen to you. A better job awaits and your loyal customers will follow. Sarah B. Varner?
I would very much like to speak to you!!! Smithton3@ yahoo.com
Today, June 12, I and my adult daughter went to the Athens, Ohio location. It was not very busy at that time. No one was ahead of us to be seated, but we had to wait for someone to acknowledge us and take us to a table. I asked not to be seated under an air conditioning vent due to my sinus. The girl acted upset because I requested this. Server finally came to table. We ordered drinks of iced tea. Then had quite a wait before he came to take order. I ordered the chicken salad sandwich, which comes on sourdough bread (I am not familiar with sourdough bread), and it was listed on menu as also having tomato on sandwich. French fries also came with sandwich. Daughter placed her order. We again waited and waited for food to arrive. When it came, the bread was very cold. I don’t know whether it had been in cooler or not, but besides it being cold, it was very hard, I was going to put salt and pepper on tomato, but there was no tomato. The crust of the bread was uneatable so I took the chicken salad off the bread and put it on my plate. Also, my French fries were barely warm, We had to ask for refills on our tea. When we went to pay, the girl at register asked how everything was. I just proceeded to tell her about the bread and she turned away to pay attention to something else. Why ask if no one is going to pay attention? I didn’t expect a free meal or anything, I just thought that it was something that needed to be looked into. My daughter said that her food was also not up to par. French fries were not hot.
Why not put chicken salad on croissant? I really wanted the chicken salad plate but it has become too high priced. Why not offer it on the senior menu in a smaller size?
Today (6-2-16) I ordered take out for my daughter and I for lunch (2 salads) to be ready for 12:00 and pick up 12:05. I placed the order at 10:50 AM. Needless to say when I arrived at the Bob Evans in Ashland, Ohio, the girl behind the counter told me she had to get them ready but needed to sit a foursome that came in after me first. I waited and eventually an older woman came through and asked if I had a pick up. I told her yes and it was suppose to be ready by 12:00 so she said she would put it together. I waited until 12:20 before I was presented with my food. My daughter and I both work and and I waited almost my entire lunch just for the food. NEVER AGAIN! Ordering for a pick up is a joke….you might as well go to the restaurant and wait in line with everyone else! I will never visit Bob Evans again!!!!
Can’t tell you how disappointed I and many of my friends are that Bob Evans has closed in Palm Bay/Melbourne, Florida area. I loved Bob Evans here and it is the only place one can get a good meal at a decent price without paying high prices. I hope you are going to open a new store perhaps at the new shopping center being built on Palm Bay Road?? However the store you closed was also on Palm Bay Road and any time I went or drove by it was busy. Why did it close?????
today i ordered the senior turkey meal . the stuffing was hard and cold. the gravy was cold. last week they didn’t put my soup in the bag. a few weeks ago the fish was hard and the manager [who did not give his name] said he would give us a free meal the next time. Never saw him again . We go to bob evans once a week but lately i see things getting worse. sorry to complain. thanks
I recently left as a grill cook at the Blue Springs, MO location, and I was a really good cook. I never had to say it because the customers, wait staff, and managers always said it for me. There’s some people there that actually care about your food and service. However, there’s a really good chance your food will be made by a kid that hates every minute that he has to be there and hates your order because it requires him to work when he could be neglecting the stuff that goes into your meal and the equipment it’s prepared with. There’s a chance that your server will be cursed out because you found his food unacceptable. There’s a good chance that your server has already made up their mind about how much of a tip they can expect from you before you even sit down. And they’re often unsupervised, so they can determine how long your food has to sit in the window before bringing it to you. There’s a good chance that they’re understaffed in either the quantity or quality of employees to handle even an average day of business. There’s a really good chance that the management present really don’t care about any of it. The management not present often know and definitely don’t care. The whole chain gets embarrassing complaints and they’ve announced the closing of quite a few “underperforming” stores.
The overwhelming attitude of the store is “we don’t want to be there, we don’t want to know, and we don’t care.” They offer bottom dollar wages. I don’t know why they expect anything but disappointment, failure, and frustration. Go somewhere better, that’s what I’m doing.
Jesse Price… Did u get suspended or fired for posting ur complaint before u quit?
It’s not just you guys, or your locations… It’s all Bob Evans stores and managment doesn’t give a sh*t. They only care about their bonuses. I’ve been waiting over 8 months for a $1 raise ive been promised twice now 8 months ago and ts always an excuse, not to mention newer hires that have no clue what they are doing are making $2-3 more than me and even more than the raise ive been waiting 8 months for. They are a joke anymore.
I use to work for bob Evan unit #46 for 16 yrs. Some managers only care about is the themselves. What was running late one day an the manger told some servers to tell me when i got there to get my black a** on the grill line now mind you that I’m a server but I would help in any position when we was short. Then there was an incident when handed my checks one of em was open when ask y the area manger tell my GM don’t talk to me about it that he will talk to me
it seems to be like this at all bob evans…….while us employees get treated like s**t but the management and higher up think their s**t don’t stink and only out for themselves and money NOT their employees or even their customers!!!!! the bob evans are falling apart and its sad!!
I would like to talk to you!! Smithton3@ yahoo.com
I would very much so like to talk to you!! Smithton3@ yahoo.com
March 19, 2016
Today we went to the Bob Evans in Clarksville , In., and was very displeased with the service and the way that the manager handed the situation. It was a very long wait and then when we were sitted, our our server didn’t and wait on us or the customers that was sitting behind us. Then when she finally came and took our order she advised us that she could only take our drinks orders because she had to go to another table first. Not once did she tell us that she was sorry our wait time. And then when she did come back after a long period of time and then took our order, she never once came back to check on us, and we never received our food. We then went and tried to talk to the manager, he didn’t know where she was or even what had happen to her. When a customer tells you that something is wrong he should do whatever he can to assist the customer. We even went to the Bob evans on preston highway in Louisville , Ky. and once we got into the door, the waiter said that there would be a hold on the orders, because the were down to just onecook and couldn’t get any more help, so e left. This has been one of our most favorite places to have breakfast but now the service has really gone down. We will not be going to this resturant any more due to this situation.. Maybe it will get better if more customers start walking out!” Concerned!”
I recently worked at the Bob Evans in Blue Springs, MO as a grill cook. I’ve cooked in restaurants for over 10 years, and I haven’t received so little pay since I first began cooking. Nevertheless, I needed a job, and I signed up for it. I still performed to the best of my ability. I never had to say that my performance was exemplary, because my co-workers, customers, and managers said it for me.
My reward for all of my hard work, sincere helpfulness, staying late, working my days off, and professionalism never amounted to more than verbal appreciation. It didn’t take long before I was paired with the store’s worst cook. As far I could tell, the only effort he put forth was to find excuses to escape his responsibilities and manipulating me into doing his work for him. He actually delighted in my frustration and leaving me with unrealistic workloads. I told management again and again about my issues, and they assured me it would be resolved. It never did, and it took me being so fed up with it, that I walked out on my shift. Confusingly, the GM told me that he totally understood. He knew that he was putting me into an environment that that would be a likely outcome. I ended up having to sacrifice some of my hours so that I wouldn’t have to be scheduled to work with him anymore.
After that, we hired a new grill cook. I’m not a licensed professional, but he regularly displayed all of the symptoms of oppositional defiant disorder (ODD). He became the new cook that I spent most of my days with. I had all of the same issues with him that I had with the previous cook. In addition, he frequently ridiculed or cussed out nearly every employee, and sometimes management. Management has had months to resolve the issue, and the problem persists to this day. Imagine how demoralizing it is to work with someone that cusses you out for asking him to fix his own mistakes and he confidently flashes you a smug smile because he knows you can’t do anything about it and he knows that management is ultimately tolerant of it?
Continuing on the subject of management, under-staffing is a norm for our restaurant. The first time it happened to me, two managers that were leaving for the day told me it was a scheduling mistake that no one had noticed until that day. I was told that they couldn’t find anyone to help me (despite the fact that I had stayed late, worked my days off when they asked, and had maintained perfect attendance. There was no apology. Instead, they tried to plead and guilt trip me into filling in for another scheduling mistake that week. Finally, before wrapping up the conversation, I was informed that the manager working that night wouldn’t help me. She spent the entire shift at a table away from the customers and employees on a laptop, blissfully unaware of anything happening in the store. I was left with a very difficult night, struggling to keep good ticket times and keep my line reasonably stocked. Remaining unwatched, the wait staff stood around, talking and playing on their phones in full view of the customers. No one would run my food or time out my tickets. Kitchen prep abandoned his station for most of the night, so I was left to run around looking for stock that wasn’t there and my orders had to be held up while I had to go find him and ask him to get it ready.
The real kicker was a week ago, and I’ll close on this. I came into find out that I hadn’t been scheduled any help again. I would come to find out later that management knew about the scheduling mistake and simply decided not to do anything about it. My manager for the morning was, apparently, left out of the loop. The General Manager just told him to call everyone, which consisted of a guy that also goes to school and has one day off, the only manager proficient in every role who is still in the hospital with his wife after giving birth, and the guy that I said I never wanted to work with again (and it’s also his only day off). I ended up getting the guy I said I wouldn’t work with and I didn’t get a choice. These are lengths that management go to because they insist on getting their day off because they don’t want to be there, they don’t want to know about the problems that need to be fixed, they don’t want to hold themselves accountable for the place where we work. From the other complaints I’ve read and the fact that you’re closing quite a few under-performing stores, it does seem to suggest that this a product of a corporate strategy. “We don’t want to be there and we don’t want to know.” Good work, fellas. That’s why you make the big bucks.
I just recently worked as a server at an Ohio location. After 2.5 days of “training”, I was told I was doing so well that I was comin coming out of training and would start serving that night. Mind you I was in training for a total of 12.5 hours. I was excited none the less.
My first day was ok…my second day there was one other server on a Saturday and the host decided to seat me 6 tables within 9 minutes. This is not good service and I had 2 tables walk out. I could not get to the tables on time, there was no help and I asked not to be seated anymore and was seated again!! You cannot give good service when you have that many tables. The correct thing would have been to have the guests sit for a small wait so we could give good service. In every Restaraunt I have ever worked in you never get more than a 4 table section and that is an experienced server…6 tables is crazy and in that short time is horrible service. I would have walked out too. Now the kicker, I was 12.5 hours of min
wage pay and was only paid for 7.5. I was never given a payroll card so it has been 2 weeks and 2 and I still have no money and now I have to wait till Monday to call Hr.
I would like to talk to you!! Smithton3@ yahoo.com
I would like to talk to you!!!! Smithton3@ yahoo.com
Have always enjoyed eating at Bob Evans Restaurants. Food has always been good. Today we visited store #0478. Was a very long wait. Others who came in after us were served. Asked what happened to our order, waitress blamed kitchen.. This isn’t the first time this has happened. Few weeks ago we had a very long wait and were told order didn’t register on the kitchen computer. Is this a manager problem or possibly they need more employees. Sounds like this is not a local problem. Hope you can resolve these problems. Agree with previous comment – Bob Evans would be very disappointed.
i was at your restaurant in western hills on 2/26/16 store number 0342 i got the potato crusted flounder i had it before and really liked it well last night it didnt seem crusted dont know what it was they had on it for breading and it was very greasy we had been coming there less and less due to your menu changes and some really bad service well last night put a nail in it not too excited to ever go back which is quite sad because once i really liked going there you were very easy to get to
Last night I was at the location at Exit 169 on I 71 in Ohio
Very disappointed you no longer serve meatloaf
I had the deep dish chicken dinner
It was terrible
A soup bowl with a biscut, mashed potatoes, and noddles coverd with soup brooth but no chicken, You should re name it a deep starch bowl.
Really ?
My wife and I eat at one of your bob evens stores that we ate several times, and we ordered and my wife wanted to substitute the mash potatoes for fruit, and was told that they could not substitute anything because corporate told them they couldn’t do it, I would like to now why all of a sudden we can not substitute for other things please let me know, and your manager was not a very nice person, by just saying this and leaving not letting us speak to him.
At the huber heights location on Brandt like my server Tyler was obviously on drugs nodding out taking my order and then saw him throw up by the grill line. You guys need to drug test him or get rid of him
We arrived at the Maysville Bob Evans shortly after 11. We placed our order with our server about 10 minutes after we arrived. It took over an hour to get our food. 12:37 to be exact. We got our food in 2 sections about 6 minutes apart. No longer serve smiley face fries which is fine except for the fact that our server did not tell us when we ordered. We asked for a bread basket because our food was taking so long. We recieved 4 dinner rolls and have 8 people in our party. My husband asked for powdered creamer because the liquid was cooling his coffee down and he likes his coffee hot. No powdered creamer. Fine except for the fact that he ran out of coffee three times and NEVER got a warmer. The manager came out and spoke to us after my husband went up front to request one. She spoke to us and explained that the hold up on the coffee was because they ran out and had to brew more. Fine but how long does it actually take to make coffee? And what does that have to do with us running out 3 times?!
It’s my sisters birthday. Bob Evans is her favorite. She chose this place. The server knew this. Never said happy birthday to my sister. The manager did but not our server. Instead our server decided to talk to another server about how terrible we were as customers. Which my sister over heard and it hurt her feelings terribly. This has been the most awful dining experience yet. I mean why ask if we want hash browns or home fries if you’re going to bring out hash browns anyway? My husband made it clear he wanted home fries and when brought to her attention we got a sigh and an eye roll. She did manage to mumble an I’m sorry as she walked away. An apology should be done eye to eye not as you’re walking away with your back to the people you’re apologizing to. Our bill is $79.98. We (my sister and I) ordered the build your own omelette. We were told it was .50 extra for extra meat and cheese. I get the bill and see .50 next to EVERY item in my omelette.
TBL#84 PTY#8 SERVER NAME: Josephin H.
Bob Evans #457
It would be best to contact me by phone
606-541-XXXXX
We are leaving the restraunt now.
Had a Christmas Party At Franklin, In restaurant the food was so so. but out of 15 meals , four came out wrong, baked potato looked like it was baked the day before, took forever to get another, wasn’t much better. Food wasn’t hot. The server forgot what people ordered but after having meals wrong not sure whether it was her fault or kitchen. It took a long time to get food some were almost finished before others got their.This restaurant continues to go down hill. This is not the first time that i have had poor service and food and manager doesnt seem to care. It is sad that this restaurant isnt better as the choices of this type food is very limited.
Clean your dirty stores up, dirty glasses and plates are so gross
BRING BACK THE BREADED MUSHROOMS. WHAT WERE YOU THINKING TAKING THEM OFF THE MENU.
My wife and I have eaten at Bob Evens for many years, and loved every bite of each meal. The service was always great, and the staff always did everything they could do to make your dinning stop pleasant. We were glad to see the stores being upgraded, but the restructuring they did with the staff from the top down was at best, very very poor. Why fix something that is not broke. We made our last stop at Bob Evens tonight. We were at Birch Run store #279, but it doesn’t matter weather it is there or Bay City, or Saginaw, or anywhere else, the attention the customer receives is the same corporate wide. Someone at the top of the corporate chain needs to address this or let themselves out the door. Bring back the friendly service and common sense service. The food is still very good, if you ever get it. I know losing my dollar won’t break the company, but enough people like us will hurt. Dan Seney
Just left eating at upper Sandusky location .4 of us ate and definitely won’t go back. The waitress was kind but I had cold potatoes and cold broccoli. My son in law burnt toast. She was going to take back the food and get new and kitchen help came out and said it was perfectly fine .no kitchen returns because cook was to busy. Whatever so we dealt with was what we got .worst was when leaving used restroom and they were filthy. To all over floor and toilet was disgusting. Told cashier checking us out and she was rude about 16 or 17 year old she got a young man and told him and he said she crazy I just cleaned them. I just ate last meal at Bob Evans. Never saw such a staff of young people to run restaurant without adult supervision.
Went to store # 0254 last night with my red hats group. I ordered the Cranberry Pecan CHICKEN Salad, which I have ordered MANY times. I received my salad after a long wait. All that was in my salad was lettuce, pecans, & cranberries. (his tag was partially covered & couldn’t see his last name) As Paul L came near our table my friend who was closer to him told him My salad didn’t have any chicken or Bleu cheese. He said bleu cheese & chicken didn’t come in the Cranberry Pecan Chicken Salad. She showed him the menu & he was very rude still saying it didn’t come with the salad, she told him if the Cranberry Pecan Chicken Salad didn’t come with this then it shouldn’t state it on the menu. A waitress came back with the cheese & he brought the chicken. She came back & apologized for him stating that he made the salad she didn’t. He never did apologize for his rudeness. I will not be eating at Bob Evans again. As this is NOT the first time I, a family member, or friend has had problems at this store.
SAGINAW, MI., THOMAS TWP LOCATION ON GRATIOT ROAD 48609
Absolutely terrible management going on for over two years. Understaffed always a help wanted notice! Takes 45 minutes for breakfast on a slow week day at 11:oo a.m. People leaving all the time because they cannot get waited on!!! Great location too bad it’s so poorly managed!!!
I for the $19.99 family Turkey dinner we had it before but this time there was very little Turkey not enough to feed 4 I was upset and mad I had people to feed not enough Turkey. Thanks. Mrs Stanchina
On 11/20/15, we went to the Bob Evans restaurant on 71st and Marsh rd in indianapolis.
The restaurant was not busy, yet we were left standing for more than 5min. The staff looked at us but made no effort to greet or seat us. Eventually someone came from the kitchen (covered in food) and seated us. Menus were not offered. Another person came and took a drink order. After the drinks were brought, another person came, looked right at the drinks and asked if THEY could take the drink order. We pointedly looked at our existing drinks and declined, but did request menus.
I didn’t see my “usual” on the menu and inquired about it. I was told it was no longer being offered. We gave our order and that was the last time we had any contact with staff prior to leaving.
Notice that there has been no mention of how our meal was?? That’s because we were never brought any food.
After waiting for our food for more than 20+min (remember, empty restaurant) we approached the cashier for our check for the drinks. The cashier blamed the kitchen staff, and told us that there was no charge for the two sodas.
Side note: restrooms were filthy, no toilet paper or paper towels in either restroom.
I opened store #3 in Columbus OH in 1969 and other locations in the Columbus OH area. It is my belief the menu, as it now stands, is too large and not manageable. Think big and keep it simple. Back then a lot of the managers were good ole country boys that knew how to talk to people. I hope you can turn this downward trend around, Bob is turning over in his grave.
I’ve worked at Bob Evans for31 years. It is disturbing to see all the bad customer reviews. I know the company has gone downhill. Some of this is caused by sanctions of Obamacre. A lot of this is going on in many restaurants. I fear for my job.
Called in an order for a Cob Salad. Julianna M. at the Bob Evans 3660 Burbank Rd., Wooster Ohio took my order. Said I wanted a regular Cob Salad small size. She then said
it comes with blue cheese. Do you want it in the salad or on the side? I told her in the salad. She then asked how many pieces of chicken I wanted on it. Never been asked this before and my reply was I just want a regular cob salad. I had to tell her I wanted Honey Mustard dressing cause she never asked. Also had to tell her my name for the pick up cause she never asked. Got it home and there was no chicken or blue cheese on the salad. Call and talked to the manager he was very nice and offered coupons or bring it back and he would replace it. It was a rainy and cold night so I declined either offer. Just told him maybe she should know the menu better and have it down before taking orders. Very disappointed cause I love your Cob Salad’s Maybe in the future new people should be trained better.
My wife and her family went to your store in Owosso, Michigan, I always eat MUSH, I got 3 pieces of the worst looking mush in my life, (74 years). If you want pictures of some of the mush, let me know where I can send them, they were not 1/4 inch thick or over 2 inches long. Manager said they have a tool to measure how thick to cut and she was not very helpful, I have couple pieces here with me so I can send pictures. Worst pices of mush I have ever gotten at one of your stores, no one in right mind would slice that thin let alone SERVE it to you. Everyone got a good laugh What a joke , send me a phone number or something and I will send pictures, you might get a good laugh also
Please send me pictures of the mush please i want to laugh really hard!
Today after visiting your restaurant for breakfast with friends that suggested we eat there, I decided to write and share my feelings about the condition of that place. It is absolutely filthy. The window were so nasty with food and grease and the blinds were horrible . (dirty) I have never seen seats so dirty (booths) The location is Livonia , Michigan. Middlebelt rd. and 96 freeway. I will be writing the manager of that store and the health department in Livonia, Michigan.
You,ve changed your chicken pot pies, and they are awful’. The inside is like thin soup, not thick like they use to be.
If you don,t change it back to a nice thick inside I will go to KFC to get my pot pies.
We went to your location in Jeffersonville Ohio across from the outlet malls. It was the worst experience I have ever had. It took 20 mins to get drinks. The waitress spilled butter all over me. I ordered a half sandwich and soup. The sandwich was the size of a quarter and the soup was frozen. So she brought me another soup that was terrible. So I walked out pissed off and didn’t leave a tip. You are going down hill. I used to love bob evens now I will prob never go back.
Me and my wife went to enjoy lunch together today at the bob evans in Hummelstown pa. I was grossed-out by watching waitresses buss tables and go from dish cleaning area right over to pick-up customers food and serve it to them. I feel a quality restaurant would have buss-boys clearing tables and waitresses serving food only . I told manager and she told me that’s how they do it, she said the waitresses wash their hands in between each time they clear a table. I really believe that one!!!! . So if you don’t mind eating some person’s leftovers, I say enjoy yourself at bob evans personally I think it is gross.
We ate at the Bob Evan’s (#0246) in Winchester, VA last night and not sure we will EVER go back again. We live here and have frequented this restaurant often, with no complaint. Last night was a disaster. The manager was condescending; the restaurant was clearly understaffed (our server had been there 11 hours at this point); the food was cold when FINALLY served; the hostess was working two positions (seating AND checking people out — needless to say, a long line in both places). THEN, the manager was on the phone taking a carryout order which meant no one could pay and leave because, for whatever reason, this phone call tied up the only computer for checking out. We saw this delay as an opportunity for the hostess to at the very least seat those who were impatiently waiting in line to be seated. That did not happen. Clearly management had lost control, and yet when spoken to, blamed it all on what staff he had. What a shame!
I worked kp in the Wilmington, Ohio store. Management was poor and biased. If you weren’t in her group of favorites you were either pretty much ignored and she was short. Myself and another employee were not being paid the hourly rate we were hired in at. This woman had been waiting six months for her back pay and I’ve never gotten mine. I no longer work there but still expect the money I’m owed. I hope I make better progress with corporate tomorrow. I liked the job but they refused to properly staff the kitchen when needed. I have alot to tell corporate.
To the District Manager of Blue Springs Bob Evans…the manager at this location is extremely rude, unhelpful, and due to her attitude I will not return to this l9cation..even the employees admit she is this way…Very Poor Choice of Management and No Customer Service skills what so ever…Do not visit this location…is my recommendation!
October 3, 2015 – We tried Bob Evans in Bridgeville, PA again tonight after having had a bad experience about a month ago. Tonight we waited over 10 minutes at the hostess desk to be acknowledged. A line began to form behind me. Finally, I yelled out “is their a hostess on duty?” It took someone another 5 minutes before they came over and took all our names. We were finally seated. The waitress was quick and pleasant. The food was good, and served quickly. When I went to pay the bill, I had to wait another 10 minutes before anyone came over to take my money. I was beginning to think our meals were free.
Now, everyone was very busy, it was obvious the restaurant was understaffed. This Bob Evans has been having problems for over a year. Is there anything that can be done? It is a clean restaurant, close to home, and we would frequent it more often if things were the way they use to be. Please take me seriously and fix this location.
Went to Bob Evans to eat today. We walked in and no one came to seat us so we just did it ourselves. Then I realized that we needed menus and had to get them myself. The manager on duty seemed very disturbed by the site and came to our assistance which showed great leadership on his part. Also came back to check on us and make sure we were taken care of and happy. Therefore I thought this was definitely turning around. We received our food which was wonderful. Upon leaving I guess the first managers shift was over another guy was there. I paid and left. But was thinking about how high my bill was. Went back and had them pull the bill back up. The new manager was very rude acting never even apologized once for over charging me. Then just walked off. There when I paid my bill I only paid for my meal and took the tip back. Obviously the manager didn’t care about this customer therefore why should I about his employee… You give her a tip.
It wasn’t the servers fault you moron! I hated customers like you when I waitressed. Do you really think you “got back” at the manager by taking the tip back? Managers could care less about that because they get paid very well on salary. Doing that only made you look like an ass and believe me…servers remember people like you! You just never know when your path might be crossed again. Perhaps the server was in nursing school and your life depended on her when you were rushed to the ER. You never know so I’d be a little smarter the next time.
I loved this reply. Mostly because I am a server at Bob Evans and just finished nursing school with my preceptorship/capstone in the Emergency Department.
newport center bob evans,
I’ve never seen a bob Evans run like this, service is bad empty seats people leaving slow service, with 7 empty tables 12 customers left others waited 20-30 min to be seated. Tables dirty and employees that aren’t trained to handle Saturday morn rush! 14 employees running around and manager has no clue. Never had a bob Evans experience like this it stinks!
I am very disappointed that I sent a customer complaint weeks ago and have never been responded to! No wonder the service we received the last time we went to the Toledo, Ohio Glendale location was so bad! This resteraunt has truly gone down hill! My family and I will take out business to Cracker Barrel from now on. As you really don’t seem to care!
My wife and I told her mother out to eat at the bob evans in livonia michigan at middlebelt and 96. We were seated in a corner and waited 15 min for a waitress then a waitress was called to our table and started arguing with another waitress about who was going to get stuck with us. Then we ordered. My wife and I had a salad with our meal and mom had a soup with hers. 35 min goes by and no salads and no soup. We asked another waitress about our Salads and soup. They finally brought our Salads but said the soup wasn’t ready. Really how long does soup take to make? Anyway I went and complained to a manager 15 min later. So it had been 50 min still no soup. Then our waitress comes to our table and says I’m going on break so someone else will bring us our food. So now we have no waitress. A couple mins later we get our food. Still no soup. We ask again and a couple mins later they finally bring mom her soup. An hour and then mins roughly it took to get soup seriously??? Then we complained to management again and took 5 dollars off the bill. That’s it seriously. Oh and I forgot I never received my biscuits with my meal either and 5 dollars was the best we can do?? WE WILL NEVER AGAIN GO TO BOB EVANS.
My wife and I eat at Bob Evans Rest. every sunday morning at your Medina Rd. location in Montrose O.
I am disturb that your new credit machines on the counter charge not only on our breakfast , but on the tax as well . I am a 50 yr. retail person and we have never
chg. tip on tax . We love your rest. , but Please …No tip on the Tax …it”s not right .
Small thing , but I am sure you want to be honest as you always have . Great Food , Great Service , Bad Credit machine .
We have
I am very disappointed with the bob evens in ocala , fl on college road. I watched the manager, Carla, reprimand a hostess is the front lobby. This is ridiculous that a manager does not have the tact and decency to use the old adage of praise in public and punish in private. It makes for such an awkward moment when someone who works for this establishment in that position cares so little for the guests comfort.
The restaurant in Ocala is great but the bathroom’s are in dire need. Makes you wonder about their kitchens. Is it safe to eat in a restaurant that has such a dirty, filthy bathroom. Looks like they have never been cleaned. I used the handicapped bathroom and it was atrocious. Toilet paper on the floor. Feet stuck to the floor wen you walked, urine on the floor etc. complained about it and was told that the servers take turns cleaning it up. Why don’t you have a cleaning service come in. They say, if you want to know about the kitchens just look at the bathrooms.
I hope not! Located at 95th circle. 11300 SW 95th circle.
I am extremely unhappy with the Bob Evans in Barboursville, West Virginia next to the Huntington mall. This evening I was there with my parents hoping to enjoy an evening meal. After we were seated, we waited for at least 15 minutes. These two waitresses that were coving our area only waited on the other people before us. We were looked at by those two and ignored at least three times. After those three tes , my parents and I got up and left our table and left. This has been one of my favorite places to eat at, and I have come here for as long as I can remember. The place looked messy because there were many tables still with plates from customers before, and the manager didn’t even look like a manager. It’s sad that a public place like this can turn from a wonderful pace for a family gathering, to becoming a restaurant that doesn’t stay up i n shape like it used too. So, if you want any of my busoliness back at this restaurant, I suggest that you get your restaurant back in order, and hire more workers, or I will never step foot back in this restaurant, or maybe another Bob Evans in America. Just remember this, THE CUSTOMER IS ALWAYS RIGHT!!!!! If you don’t like the way the person looks, or acts at your area, suck it up because you are always going to see and meet people you don’t like. It’s called life!
My wife and I have eaten Sunday breakfast At the 1st St. Store in Springfield OH for the past 15 years. We eat, read the paper and enjoy the company of employees and patrons. Our last three visits have been anything but pleasant. We’ve had extremely long waits for tables and our meals. There also seems to be an overall “don’t care” attitude with staff. This morning I spoke to the GM about my dissatisfaction and got a quick “sorry about that” with no discussion at all. I hope this store resolves whatever issues are behind this decline. When people quit a restaurant they usually quit forever and become a negative voice against them.
We have always went to Bob Evans in Blue Springs, MO and have always received good service and good food. The last few times we have ate there the service has been poor and the booths where you eat has a bad smell like maybe mold? Although the food was still good everything else about this restaurant has went downhill. Hate to see this because this restaurant has always exceeded in all services. When we left to pay we had a coupon and the waiter could not get the coupon to work a after about 5 minutes he went to get the manager and then they proceeded to argue whose fault it was. Let’s just correct the situation. Do not have waiters name but if I was that manager I would have taken him to the back and would have straighten him out. Although, I do not know both sides, there is clearly some issues. Hope this restaurant is reinstated to what it once was.
Today, as with most Sunday mornings, we went to store #489 in Kansas City, KS. We arrived at 8 am. We were promptly waited on by our server Terri. She took our order. Approximately 10-15 minutes later, she came with my partner’s breakfast, but informed me that there were NO biscuits. I had ordered my normal biscuits and gravy and side of fruit. I got the fruit but no biscuits and gravy. I then had to place an order for another item. While this was going on, my partner ate his breakfast. I am extremely disappointed that there no biscuits at 8 am. How can you not have an important item of your menu, not available so early in the morning. When we got the bill, the portion that allows you to to take a survey had been torn off. We were informed that the manager had torn it off. I guess he thought that I wouldn’t let you know of his miscue.
We visited the BE in wentzville mo. on Sunday August 23 2015. It was horrible. We were seated at 625pm and walked out at 650pm and still didn’t have our drinks. I spoke with the manager and he said he was sorry for the wait but did nothing to say hey please stay let me get your drinks and make this right. Very poor management skills and unable to lead his group. The people next to us had been waiting on their food since before we came and the other people next to us walked out also after talking with the manager. There were tons of tables but all of them needed to be bussed so the host had a hard time seating us. There was tons of food getting cold in the window. You would hear the cook yellingthe food was ready. It was extremely pathetic. Someone needs to go there and help that store before it loses more business.
We visited the St Charles MO location and were heartbroken to learn that the Pot roast hash and eggs are no longer available. This has been a family tradition of ours for years. It is the only menu item that stands you apart from Denny’s or any other breakfast chain. We were told that you are consolidating your menu. This makes no sense seeing as how you still offer pot roast on lunch and dinner menus. We also did not see any familiar faces. I guess our server that has worked there for 20 years was part of your consolidation. We waited 20 minutes to sit and were hungry so we decided to opt for other items. The food was okay at best and the biscuits and gravy don’t hold a candle to Hardee’s. Our senior friends also informed us that you don’t serve meatloaf either!? They are very upset. Needless to say we have no reason to return for such mediocre food and service. Give a huge thanks to your new inexperienced corporate clowns that know nothing of tradition only the bottom line.
I’m very unhappy that you did away with the best item you had on your menu . the county fair cheese bites ( real name Wisconsin cheese curds ) . that is the main reason I keep coming to your restaurants . I guess I will have start going to A& W restaurants to get my cheese . the cheese swirls are not as good 🙁
I have been a weekly customer of the Bob Evans Restaurant in Fort Myers (Cypress Lake Dr._for the past three years. The quality and portion size of the food, as well as the service rendered by servers and management has always exceeded my expectations.
However on August 18th, 2015 at approx. 12:30 p.m. I dined at this location with my lady friend. Our server, Shelly R, apparently had a bad day, since her service was way below what I normally receive from her. The salad that I ordered was short of the main ingredient
“chicken,” and it took two or more requests to the Ass’t Manager, Valerie, to correct the salad error made by the individual who prepared it.
Overall, my dining experience was not good. And chances are that I will not dine here again, although it bothers me that the restaurant can operate in this manner.
Hi,
I was just at Bob Evans, in Lyman Dr, Hilliard, Ohio . I was there to buy 8 banana nut bread. The restaurant was not busy at this time, there was no customer I saw. These 2 guys, with beards and heavy set, I think one was the manager, coz he was giving instructions to the other guy, another female employee was also listening to them. I came in to get the bread, seems like they did not see anybody coming in, the guy on glasses wa even facing my side! No greetings!!! No assistance!!!! I waited for a few mins in the counter, waiting if anybody would help me with my purchase, I did not get any assistance. Not even, a word, that pls wait, or whatever!!! I am an Asian guy with brown skin, I feel that these guys are judging me with my skin color! I could not believe racism exists in this classy restaurant that I admire. I would still be buying and dining at Bob Evans, but definitely not on this location anymore! I hope you tell your crew, Asians also eat at Bob Evans!
My husband and I went to Bob Evans in Bedford, IN and our bill was $32.40, much to our surprise my bank account was charged $324.00 !!!!!! I have called the local office, I have called the corp office twice and left msg’s…so now I am unable to shop for groceries and pay some bills that are due…..I am getting now where with this and I am getting very frustrated !!!!!
At least let your credit card know they can take it off your credit card and talk with BE.
WE USUALLY ENJOY GOING TO BOB EVANS,BUT WE HAD A BAD EXPERIENCE LAST THREE TIMES,SO FELT YOU SHOULD BE AWARE OF PROBLEM.STORE IS BOB EVANS #456,WENT IN ON AUGUST 11,SERVICE WAS DELPRABLE,WE DID NOT GET WAITED ON FOR 35 MINUTES,THEY WERE NOT BUSY AT THAT TIME,BUT THE LONGER WE STAYED THERE,THEY BECAME BUSY.IT TOOK ANOTHER 30 MINUTES TO GET FOOD. FOOD WAS COLD.IT TOOK ANOTHER 20 MINUTES TO GET OUR FOOD,WE LOOKED AROUND AND MANY PEOPLE WERE MAD ABOUT SERVICE.WE ASKED FOR MANAGER AT DESK,MANAGER SAID HE WAS TOO BUSY,PLEASE LOOK INTO THIS STORE,IT HAS PROBLEMS,MANAGER SHOULD HAVE TALKED TO US. WE NORMALLY GO THERE 3 DAYS A WEEK,WE WILL NOT BE GOING BACK AND WILL TELL OTHER ALSO.
My husband went to Bob Evans Store 254, #431664 to get two pot pies to bring home. They had only one pot pie left and the pot pie which was nothing but dried dough and no vegetables. Since only having one pot pie, he also ordered a salad and the chicken tasted burnt and cooked on a dirty grill. VERY UPSETTING.
Very disappointed that all your salads are all iceberg lettuce now and not mixed greens. Your salads used to be really good. Cutting corners will only lose customers. Go back to serving good food.
I am currently an employee of Bob Evans and I would like to point out that the restaurant business isn’t as easy, simple and perfect as everyone expects and demands. Customers consistently fail to point out any positives, people only want to complain. What do you think that does for employees and managers? Constantly feeling like each person that walks through the door is going to find something to complain about, dreading to come to work because a grouchy person is going to whine their iced tea only has 7 ice cubes in it instead of 10 or the person that wants you to cut up their salad while you have 15 other tables- people are impossible to please nowadays. Complaining about everything only drags people down, it makes them lose motivation to try and sets them up for failure. No company is perfect, employees aren’t robots and if you expect perfection, please stay at home. My family has had successful restaurants and businesses for years, but that doesn’t come without many weeks, months or years of hardships, under staffing and mistakes. When people try to make it up to you, be polite- because more likely than not, the person you are yelling it, its not their fault. And DO NOT punish your server for the kitchen’s or something/someone else’s mistake. The day you don’t make mistakes at work, at home or wherever is the day you can expect the same from others. But regardless of your job or position, you make mistakes, you have bad days, good days, and have experienced just plain awful interactions with others. So why be the person that is going to ruin someone else’s day by being rude, abrupt and impatient. BE NICE PEOPLE. Restaurants are run by HUMANS who have feelings, experience bad days, get tired and want and deserve to be treated as your equal. You yelling in a restaurant or making an employee feel like crap only makes you look pathetic. So the next time you have a bad experience in a restaurant, remember that there may be more to why your steak is under cooked than just the plain assumption that the cook is an idiot. Maybe he or she wasn’t paying as much attention because a family member passed that day, or maybe your server forgot your refill because she’s been up for 2 days straight studying for college exams or maybe the manager never stopped at your table because they got a call from their babysitter saying their child got hurt. And why did these people who clearly have other issues going on still come to work? Because they care about their job, they care about customers’ experience and they care enough about their coworkers to not screw everyone by creating an understaffed schedule. Working in customer service has made me lose all faith in humanity and I find that absolutely terrible. Customers talk to employees like they are dirt, no one has any manners anymore and people could care less about you. I am a hardworking server, college student, caregiver for my 88 year old grandmother and I am a volunteer at a nursing home, rape crisis center and local food bank. I deserve a please and thank you, as does every other employee out there. What ever happened to the saying “treat people as you would want to be treated”? I hope people improve their habits in the restaurant setting because I am sick and tired of the entitlement, rudeness and impatience of customers. If you are a man, act like a gentleman and if you are a woman act like a lady. JUST BE KIND TO YOUR FELLOW HUMAN BEINGS.
Teri:
I wish you worked at rest#522. We never have the same staff from week to week. I got to BE at least 2x a month andalmost always on Tues. For the kids night. I have only ever had the same waitress once. Last night we sat for 10 min before anyone acknowledged our presence. If you are busy as a server, do a drive by of the table and let us know you will be back in a minute or two. We as the customers have the right to courtesy as well. 32 minutes after being seated and the bread just arrives for our three course dinner. Then you bring the salad within 1 minute of the food. There are certain things that the server can control. As a Firefighter/EMT/Nurse if I make mistakes at work, people die. My bread and salad isn’t that important…but I was almsot late to work because of the delays in my meal. Good luck in your endeavors. Bob Evans 522 in Clayton, OH please get your act together so we can come back.
On Saturday I went into the Independence Bob Evans Location and the hostess who was African American asked how many and I responded just one, she responded I’ll call you shortly. .Waiting around me was an African American couple who was signed in before me, while we waited to be seated the hostess seated two more African American people and then an African American couple walked in and the hosted said how many? And they responded with Two, and she stated “Right this way” I spoke with a manager at my seat and explained that I hope that hostess was not practicing reverse discrimination and the mother and Daughter sitting next to me stated that that happened to them just a little bit ago. .The manager stated that does not happen at Bob Evans how however, that hostess was replaced by the manager and he started seating ppl…I’m quite sure I will never go back to that Bob Evans and shame on you for not knowing or allowing REVERSE DECRIMINATION to happen. ..
On Saturday July 18 I made my first and last visit to any Bob Evans. We were in Rogers Arkansas and stopped in for Breakfast before going home. We waited 15 min to be seated no big deal but we place our order around 10:15 and waited and waited and waited. The server offered to bring cookies or something we said no we would wait so we could eat what we did order and we still waited. The manager came over around 11 or so and offered to bring the same we told her no we wanted to be able to eat our food she then said well I was just offering which was not the point. When my sister asked what seemed to be the problem she told us she was short staffed in the kitchen which is not our problem and here is a idea for her in the future why dpnt you go in to the kitchen and help. When we did get our food the cheese hashbrowns were not fit to eat my husband never got his sausage and she never offered to give us a discount on the ticket for the hour wait for eggs toast and sausage. Not to mention my other sister got rye toast and it was not toasted at all. How do you screw up BREAKFAST!!!!. I have always been told that they food is terrible and now I agree. On a good side the waiter was great! Not enough to ever make me go back
Why are carafes of coffee no longer available on dining tables? The wait staff and managers are running around carrying the small carafes and have to refill the carafes after two tables, when they could concentrate on providing better service when patrons order or when food is served.
I just had my second visit to the local Bob Evans restaurant in Madison, Indiana after moving here two months ago. The first visit was poor service, but I decided to give them another chance, today, July 10, 2015 at around 11:30 am. I ordered Lunch, my husband ordered breakfast. My wildfire bbq chicken salad looked OK except there was hardly any wildfire bbq on the chicken. I ordered rolls with it that didn’t arrive after being assured they were on their way when the salad was brought out. So, I’m 3/4 of the way through the salad when the waiter, Kenny, asks if everything is alright and I tell him I didn’t get my roll and could I just have some banana bread to go? I really missed the bread with my salad and was quite hungry after fasting for medical tests. Then, the banana bread was brought to me and it was so raw it was like eating dough. My husband showed me a big lump of hard stuff the size of a knife handle in his grits. At the register I told the girl checking us out ” four strikes and you’re out”, after she asked how everything was. What was wrong, she says. Then I listed the four things that were misrepresented in the meals we received as compared to what was offered on the menu. They couldn’t find cooked banana bread to replace what I showed them was obviously undercooked and a salmonella hazard because of the egg in it. Then they offered me to choose anything I saw in front of the register, I said “NO, Thanks”, handed them back the raw banana bread and walked out. Needless to say, my shadow shall never darken that doorway again and I’ll tell my story as often as opportunity presents itself. That whole restaurant needs an enema. Fire all the staff and start over. And, if that bread is corporate’s fault, well, Bob Evans, your restauranting days are numbered. I did pay for my meal and left a $2 tip. The entire cost of the meal was $25 and not worth a dime of it.
How long does it take to get a hot meal at Bob Evans??
Answer: never, it comes back stone cold twice.
pay for food you can’t eat
Then you just go to Denny’s!!
Took 3 hours from start to finish
Score:
Denny’s 2
Bob Evans 0
I have complaint about your store and Harrisonburg how your store managers and general mangers let a employee come to work drunk and not taking proper bath to cook for the guess the worker you have Andrew habwe was hire with no paper work and hed s a illegal immigrants I feel something is not done I will report your company to immigration and heath department
My wife and i visit Bob Evans on Maysville Rd. Ft. Wayne In. quite frequently and last Sun. morning and our service was very poor. This evening ,Sat. June 27 we went back, your restaurant was half
full, after we were seated we waited 10 min. no one wanted to wait on us so we left. We told the hostess when we left and she told us to have a good evening. It will be a long time before we come back.
Having worked for Bob Evans for 10 yrs, I have seen a lot. My suggestion is go back to secret shoppers. You will get honesty. The store will not be warned, like it is now. My opion is, if you know inspection is coming, you will pass. So your stores pass 2 times a year. Have you wondered how it truly is run from day to day? I was told its the numbers you care about. Bottom line….. Thankyou.
We used to dine regularly at the restaurant on Stadium Drive in Kalamazoo, Michigan. In fact, we came to know several of the excellent employees quite well.
Imagine our surprise to discover that, with no warning, the Stadium Drive restaurant closed its doors! We will no longer dine at Bob Evans.
I find it ridiculous that I come in order my foodto go and I have customers come in after me order their food to go get theirs I still wait and when I get home with the food that I order to go my bread is all crumbles and I get no silverware to eat their food this ridiculous that that the way they treat their customers
I took my son to Bob Evans in Ashtabula, Ohio, for his birthday. I was very slow there. It was Sunday June 8, 2015. Between 7-8 p.m. First it took awhile to be seated. After that we had no waitress. The women checking people in and out took our order, She said, I’m not your waitress but I’ll wait on you. She took our order. We received our food before the other table that was there before us. Then when we got our food. Food was great but, my son had to go up to the register to ask the worker for things we need twice. At the end the manager came and ask how was are food and waitress was. My son never complains but this time he told them. Sir, we never had a waitress. We had to get up and ask for anything we needed. Manager said, well were busy, my son and I both said no your not. Not at all. We both ordered the dinner country fried steak, salad ,rolls, sundae. We told the manager we never got our sundae when we were paying for pour food. he took my name and phone number on the back of a piece of paper you couldn’t read. I’m very unhappy about this dinner for my son.
I am sitting in the Ashtabula OH location, amidst no fewer than 7 un-bussed tables at last count. Place is only about 1/4 full, if that, and plenty of people “working”.
Has taken about 10 minutes and being walked by about 20 times just to order a cup of coffee.
Manager is wandering around aimlessly and has a completely lost look on her face, aside from being poorly dressed.
Saving grace, the food did come out in a reasonable amount of time.
Bad experience at Bob Evans at the highlands in Tridelphia was not asked for refills for coffee and the lady at the counter and seats people was very rude.
My husband and I dine often at Bob Evans in Oakton, Virginia. In past two years once or twice a week; however, of late not as often as it is always very cold inside …….complained often along with other customers …almost all regular customers have learned to wear or bring a sweater and one customer’s husband two weeks ago actually went to their car for a throw for his wife as she was freezing……. Not a pleasant experience trying to have a relaxing meal and cold! In the past years it was a pleasure to dine here. Essa makes a great hamburger we enjoy once a week but the cod fish ( in summer no less) is no longer on the menu and the best meal ever on BE menu of beef tips and noodles taken off menu ages agora well as the spaghetti? Last but not least people in Virginia enjoy Chili year around…why only offered in winter?
Sorry to say The service in this restaurant location has deteriorated in past two years ……..customers constantly kept waiting to be seated even when only two or three tables are occupied…no Manager in site most of the time and two or three servers just look at you and
do not offer to seat customers. We have personally experienced this often and swear we are never going back but there are a couple of servers that are friendly and immediately come to seat us when they see us enter the restaurant……….unfortunately neither of them were there this past Monday about 5 pm. My husband and I walked in Oakton BE , stood there waiting to be seated…two servers were standing behind the counter area…not busy…..no hello and no offer to seat us….we took our menus seated ourselves and still
neither server offered to serve us? There were three tables/ booth occupied……….we
passed up four tables that were free of dishes,etc but the tables had not been wiped clean
before we seated ourselves? After no one seemed interested in serving us…for the first
time ever we got up and walked out leaving our menus on the table. This was the last straw
and we will not to be returning to this BE………There is a major problem with either the
training of servers and/or Managers here…….laid back attitude does not make money or
bring back regular customers. There are two or three very nice and efficient servers
working at this BE but the turnover of servers has been like musical chairs in past two plus years…..several very friendly and efficient servers have left? Why?
We will miss Essa’s great burgers and other dishes we enjoy but enough is enough ! Not sure this email will get headquarters attention but customers are not being treated like Bob
Evans family ? We are retired, eat out daily and all we expect is good service, comfortable
temperature for enjoying a nice meal , and not kept waiting to be seated when no server is
busy or manager present! Hope this will help improve service for other BE customers
and especially retired regular customers. Also trust you will rethink the discontinued
dishes I mentioned as we were not the only regular customers that enjoyed them year
around. Thank you for reading my email. Now Former Weekly BE Customers! Too bad as in past it was a pleasure to dine here…..
Former BE weekly customers!
Just stopped at Bob’s for a meal and a good cup of coffee. Unfortunately, good coffee no longer exists at Bob’s. All they serve now is coffee with cocoa and nut flavors. Wake up marketing people….not everyone in the world likes flavored coffee! At least keep the option of regular coffee available. It’s pretty bad when McDonalds has better coffee!
Saturday, May 16, 2015 at 7:45 pm I entered the restaurant on Cemetery Rd. in Hilliard, Oh. After waiting for 5 minutes to be seated in a practically empty restaurant, I seated myself at the empty counter.
After another 15 minutes of observing three servers and a manager standing and shooting the breeze with each other, I just got up and left.
Nobody ever looked my way as I exited. You would at least think that maybe I didn’t pay my bill!
The evening crew is referred to as “the children’s shift” really needs some positive examples of customer care, including the management.
Just have some of your folks just walk in and watch the circus!
The Steubenville, OH location is filthy. They need an industrial cleaning company to come in and clean it.
We were at the Bob Evens in Middleburg Heights, Ohio for breakfast. The Manager was very rude. The food was good. But my sister’s food was taking a while. We were all finished & getting ready to leave. We asked the Manager to take off my sisters meal bc it was taking to long and we HAD to leave. We never got a no problem or sorry for the wait. Just a mean mug and probably an eye roll and she walked away. I’ve worked in the restaurant business. I know what it’s like but have some grace. This needs to be worked on. Managers are managers for a reason.
My husband and I used to go to your restaurant at 1001 Cherry Valley Rd. Newark, OH , but in the last year the service has increasely gotten bad. I noticed a big difference when a head manager named Crissey started to work there. She has ran off several of the best cooks and waitresses. I guess you don’t want experience so you don’t have to pay insurance.
I realize this store days may be numbered due to recent road reconstruction, but after today, I will not be back. Fork dirty, wait time uncalled for. Food size portions so much smaller then your New Albney store.
We just left the Eaton, Ohio Bob Evans very upset with the service and the store manager.
Our waiter was ok, it was not his fault at all. But our food sat for at least 10 minutes or longer before it was served to us. It was up in the window all that time. The area we sat in had filled up shortly after we got there and all the others were served their meals way before ours. No excuse for it to sit that long, then the manager said it had only set for 2 minutes after my husband sat and watched the clock all the time the food had been setting there. We Will Not Eat at the Eaton , Ohio Bob Evans ever Again.
My wife and I were at the Bob Evans in Milford Ohio at lunch time on Friday April 17th when the manager Jessie came out from the back an marched down behind the counter beating a tambourine and telling everyone a waitress just received a $30.00 tip. This really made my $4.00 tip seem worthless. We visit this restrauant several times a week and have seen this manager yelling at the employees in front of customers. If this is the future of this location we won’t be eating there much longer.
TJ
One of the reasons why I enjoy Bob Evans almost weekly is the coffee pot on the table, especially for breakfast. I am upset that this practice is no longer being used. Now My cup sits empty while my waitress is taking orders/serving others. Bring back the coffee pot on the table!
My hubby & I enjoy the Bob Evans Restaurant in New Stanton, PA, for breakfast, lunch & dinner. As retirees, we appreciate the money- saving coupons that are frequently available & are excited to hear about the “rewards” card that may be coming to this area.
We were disappointed to not have the coffee carafe available at the table any longer. It seems that the waitresses would be able to serve more customers better if they weren’t so busy keeping our coffee cups warm & full. We can do that very well ourselves!
I hope this policy changes soon!
Still waiting for a reply – & still waiting for coffee pot at the table!
Ordered your new sirloin steak tonight and it was not much thicker than a piece of paper and was so tough I thought it was a piece of shoe leather. The green beans (cold) were from a can (mushy) and the cheddar hash browns were spicy hot. First time I have had spicy cheddar hash browns. Too bad I can’t eat spicy food. Would have been nice to know that. Told the waitress and she said she would find out, well if she did she never told me. Bad food, bad experience.
Got seated within a reasonable amount of time waitress took quite a few minutes to take our drink orders – then it went all downhill from there got orders then My husband was given someone else’s food – it was corrected but after that we were non existent – it that took forever to get attention again she had six other tables all the with complaints similar to ours – people waiting on drink orders food orders many wrong order were served at tables then asked her for our check and a box 15 minutes passed by so I had to get a manager – Who ended up also being very rude as well- asked copy of my receipt acted like that was a big deal we usually have no issues but probably won’t go back!!
Just went to dinner at Bob Evans in Lebanon ohio and it was bad, poor service, poor food, the chicken was over cooked on the outside & under cooked on the inside & a siide of mash potatoes w/ gravy a roll & 1 scoop of ice cream & all the young waiters & waitress all standing around talking to their friends coming in & out! BAD, BAD SERVICE & FOOD!!! I dont think we will eat at Bob Evans anymore! Thank goodness there is a Country kitchen 5 mins up the road!! Good Luck Bob Evans!!! JWAyers
My husband and I went to the Bob Evens 3/10 / 2015. WE WAITED TO GET A SEAT once we got one we waited forever for someone to take our order, my husband finally went to the manager for us to get our order, we waited a long time to get it the order was all wrong, I ordered the turkey dish it had 3 small pieces of turkey and enough dressing to feed a family of 2, the turkey was cold and dry. Why can you at least make it look a little like the picture. I do not think I will be going back again. This was the next to last thing to bring me back again time before I had syrup splattered on me !, You need to tell your managers to take better care of the customer without us no business.
I have had problem after problem with the General manager at the local Westminster Maryland Bob Evans location so folks my suggestion is send your complaints to the BBB (Better Business Bureau) cause the corporate offices of Bob Evans they just do not seem to get the customer concept and concerns and when the complaint goes to the BBB if affects the Bob Evans business rating with the BBB
I agree
Kent Beaver, the manager at the location in Maryland (14 Bel Air S. Parkway, Bel Air, MD 21015) said that customers can complain all they want but the corporate will not do anything about it and there is certainly not a damn thing he can do about it. His rudeness and nastiness is an absolute disgrace that just tops Bob Evan’s poor service of long wait and ignorance. As long as he is the manager at that location, customers will continue to walk out due to his nasty attitude. His rudeness infuriates customers more on top of the long wait of no drinks or food, sitting endlessly at the table, waiting for the server who never came around. Absolute horror of restaurant nightmare.
We decided to go get a meal after working all day on Wednesday, April 1. When we arrived at the restaurant in Vero Beach, FL (6070 20th St) , there were three or four sets of people waiting. After taking our name, I asked the hostess how long the wait might be, and she replied that it would be 5 to 10 minutes. That was obviously not believable, but we were hopeful. When new groups came in, they gave the same amount of time. I looked at a woman sitting across from us, laughing, and asked how long they’d been waiting. She said “several rotations of 10 minutes.” They took a single man, who they addressed by name, and who had come in after us, and seated him into a booth by himself. Then other people who were there before us got seated, and we knew that we were next in line. By this time, 25 minutes had passed. The hostess showed up again, and called a family of three that had come in 10 minutes after we did. I stood up and protested, and she said she’d “take us in a second.” Well, she didn’t get the chance, because we were out of there! I’ve been there several times, and the service was ok, but this really put me off. I’ll never set foot in this place again. If you want to earn customers’ business and trust, you don’t lie to them about the wait time, and you don’t take others in front of them, when you’ve written down everyone’s names on a list. So, after waiting that long, we had to find another place to eat. I guess that was the April Fools’ joke on us!
We have been eating at Bob Evans on Rt 79 in Heath Ohio for many years at least once a week, sometimes more for breakfast. We always enjoy the food and the service. In the last month we, along with usually 5 to 8 parties have had to wait for over 15 minutes to be seated , when there are 15 and more empty tables available. Many people walk out. Since the staff are usually so good I can only think this is due to a corporate policy of fewer servers. Not a good move!
A party of 20 visited Bob Evans #561 in Louisville KY to celebrate family birthdays. We were there for over 3 hours with much of that time sitting at the table with no beverages or food. Once beverages arrived, it took another 35 minutes before Orders were taken. We asked the guy bussing tables to remove some cups from the table in order to accommodate our food and he came over and said “reach”. In other words, reach over and hand me the cups (which ironically I had already stacked and placed on the edge of the table). From there, he persisted to make insensitive, smarty pants type remarks as if he were a comedian. No one was laughing because at that point we had been there for over 2 hours and found offense to our situation being mocked. Several of our family members got really upset. When we complained to the manager, he was very condescending about our experience and basically concluded with saying Sunday is their busiest day and that we did have a party of 20. In other words, he saw nothing wrong with service or his bus boy’s attitude. I almost felt as if he thought we had an agenda for complaining which could not be further from the truth. Needless, to say we ate our cold food and got out of there as fast as possible, vowing to never go back to that location.
We visit the Bob Evans on Rockside rd. It never fails we stand at the front desk waiting and waiting to be sat. We see empty tables,but their is no hostess the managers are oblivious of the line at the door. The servers are freindly and the food is good so we return preparing to wait
Tracy
Zanesville Ohio, Maple street Bob Evans restaurant seated us then did not wait in us. Folks who came after us were waited on. We left after 15 minutes of watching others served who came in after. Not even offered drink order
3/2 I placed an order to go at your Bob Evans at 36/37 and 71 in Delaware, Oh. I actually placed the order at the counter for two salads (both full size-wild fire chicken and Cobb salad). First it took 40 minutes for this order. 2nd they gave me 2 packets of salad dressing, neither of which was wildfire ranch, 3rd I ordered to full salads and got one large salad snd one small salad.
Restaurant #
0286
order# 700968
I’m beyond angry.
Thank you for ruining dinner!
I have enjoyed your mashed potato from Publix and Kroger. The one from Kroger was heated just as we always have, per the instructions. It was runny, thin and had a bad smell about it. Like a raw potato might smell. It were boiling when removed from the microwave. it is big and powerful so the microwave can be removed from the problem.
No one gets it right every time, I then bought the next one from Publix. the same results. Someone has changed your product from what was consistently a great product. We cannot be the only people who experienced this.
This cannot be a complicated issue, either it is the same old recipe but now with cheaper or inferior ingredients or a change in a formerly great product.
It’ time to fire someone, fix the problem and communicate this to your customers.
I buy a number of your products. That is stopped until I hear from a person in a responsible position.
The courtesy of a reply would be appreciated.
On Sunday February 22nd 2014, I went for brunch at store #0377. II slipped on your wet floor with my crutches and fell to the floor hard. The manager asked what he could do and my friend who is a doctor told him we could use some ice and a chair. He got the ice (in a scrap bag that leaked all over my cast while eating) & a waitress got the chair and my friend dragged me on the chair to the carpeted area where I wouldn’t slip again. Within minutes the manager came to our table with it a $5 off discount coupon turned it over to the back side and said could you “write your name address phone number and your version of what happened on here please” so I did provide him with the information he requested. He saw that I was done came over and took it. Throughout the entire meal every time I looked over his way there he was staring at me along with one of the waitresses. When we were ready to leave he walked me to the front door me being extremely careful where to put my crutches. He told me to “Please be careful” as I was going out the doors. Then he waited until I got into my friends car and we were backing out of the parking lot to go back inside.
I realize the floors were slick because there was snow on the ground outside and people were tracking it in. It’s different when you can balance yourself with your other leg with your crutches then when you cannot put your foot down being totally non weight bearing on crutches. You should put rugs down over most of the bare floor areas to prevent this from happening to someone who may not have as much protection as a cast like me. I really hurt myself badly when I fell. Injuring both my knees and the part of my foot I just had surgery on. It was embarrassing to fall and very painful to have fallen but your manager was very rude to me and my friend who is a doctor. He was very very rude. I got no apology from him for anything we got you know nothing except the evil eye from him like we were going to run straight to a lawyer and sue.that we had set this up.
I don’t know about you but it was humiliating. It was the most humiliating injury I have ever received and your manager only persisted in salting the wounds for me by being as bitter as he was. I do not appreciate this and I am going to spread the word and never eat at that particular restaurant again.
Sincerely
My family stopped at Bob Evans on Hilliard Rome Road in Columbus, Ohio after a long road trip. While dining, my purse fell out of the larger bag I had carried it in and fell under the table. I didn’t notice it was missing until the next day. Thinking it might be in my car or house, I waited until after work to call Bob Evans. The manager was very nice over the phone and told me it was there and said he would put it back in the safe until I came for it that evening. I was so very grateful to have everything back, untouched! It is good to know there are still honest people in the world! Thank you so very much.
My Mother and handicapp brother was at your store at 4915 N. Big Hollow Road,Peoria,Il 61615. They had just sat down and order their food. The waitstaff gave them,their salad. And my Mother told the waitress there was water coming from the ceiling. She walked away,and the ceiling and water came down on both of them. The sprinkler system had BROKE. NO! ONE came to help them from the Manager on down. They all stayed away. The Fire dept.came and shut the system down. And made a report,a little later. A woman from the Health dept. came in the store. NO! MANGER’S or Night MANGER’S came to check on them. She was wet from head to toe,other people came and helped her off the floor. The water came down so hard it knocked her out of her chair she was sitting.The Manger NEVER came to check on them. WHAT? Kind of people do you have running these store’s. I have contacted a Lawyer to see,WHAT? can be done. Thank you.
on feb. 14 1 pm I was at the Willoughby ohio store and went to the mens room . the floor was very slippery and wet .I I have aamputation of the left leg and right foot so I have to be carefu. I was very careful and I still fell. Two men in the room helped me upand were going to call 911 but I told them I would be ok. I told the maneger by the name of Morgan that the bathroom floor was pooling water and that itshould be mopped.did not get a reaction from him not are you o k or anything I then told a waitress and sehe told me to tell the manager I said I did but got no reaction she said that was par for the course with him. She told me to write the head office maybe they could help .All I would have liked wasfor him to have someone mop the floor and ask if I was ok and not act like I was talking to the wall.
Just left the Bob Evans restaurant in Sebring, Fl. And after sitting at the front waiting for someone to come over and take my order for ten minutes, finally left. No one even bothered to offer me anything to drink or nothing. Waitress after wire waitress consistently walked by without so much as an acknowledgment. You would think after 10 minutes, someone would at least ask if you want something to eat.
On February 7 2015 my wife and I ate lunch at the Bob Evans in Lancaster Pa. We told the waitress we were in a little bit of a hurry. There was less than 20 people in the restaurant while we were in there. We both ordered meals off of the pick 3 signature side which came with dessert. My wife side with her meal was not what she ordered. The waitress did fix that. My mashed potatoes and gravey was cold. She never attempted to fix that when she was told. I asked for a refill of my sweet tea 3 times which still never came. Also we waited for 20 minutes after we finished our meal just to get the Ice cream we ordered at the beginning. Our waitress was to busy texting to check on us. There was only two tables of people in her assigned area. We were not happy at all.
9 times out of 10 it’s not the waitresses fault for a long wait. And there are no assigned sections they take tables by rotation.
Maybe don’t go to a sit-down restaurant when you’re “in a little bit of hurry”. If you’re so perfect maybe you should’ve prepared you’re “I’m-in-a-hurry-meal” at home
My husband and I went to breakfast at the Bob Evans in Delaware, OH on US 23. When we got there we were told we would have a five minute wait but we had a thirty minute wait. The hostess did not even say good morning or hello didn’t even offer water or coffee nor did our waitress. We waited 15 minutes to even see the waitress who took our order. The food came a half hour later with out the blue berries and had to wait another ten minutes so the food was getting cold later with out the blue berries and had to wait another ten minutes so the food was getting cold because we also had to ask for silverware to eat with. When I cut into my waffle it was not all the way cooked nor was my sausage. The waitress said she could order me another one I said no because I was already upset with the service and the wait. She took the waffle off our bill. The waitress brought my husband the wrong kind of pop and all she said was oh didn’t offer to get him what he ordered. Then when we went to pay the manager asked what was wrong with the waffle my husband told him and he said I cooked it and now I know for next time. No I’m SORRY! ! The floor was filthy and lots of opened tables with a lobby full of customers to be seated. When we got there people were saying good luck. The hostess was running register and kept walking back and forth in the kitchen when people were trying to leave. A guy there put his money and his bill on the counter because she totally could not do her job or be a nice to people. The cook was sitting people and had no clue when we were waiting in the lobby. This is the second time we have been to this Bob Evans and both times a total disaster. The first time I thought the staff were going to fight and we had a child with us and had to leave because they were yelling and screaming swear words at each other. I am very DISAPPOINTED IN THE SERVICE AND FOOD. I’m hoping to receive a reply back because this is totally a poor way to treat customers.
We have been a long time customer of Bob Evans. When we come to your Nicholasville KY Brannon Crossing location we always request for a specific server/s since they know what we want. We have been going to BOB Evans for quite long time and enjoyed our breakfast 90%+ of the time, Today was different, i was really upset and dissatisfied. You all have new management members. I understand you have to continuously train people to be a manager. The only concern i have today that this person, (BOBBY) he is the general manager, doesn’t have any clue what is Customer Satisfaction. To be a good leader you have to be a good listener and good problem solver. This guy helped serve our food and when I asked him where our banana bread that we ordered in replacement of the potatoes, he quickly responded that we should not be able to substitute because the system will not let your team do that. I then rebuttaled stating that we have always asked to substitute the pototatoes and always get it then once again he stated that we could not do that and then left the table. First of all that was very rude. I was SO UPSET that I did not even finish my food. I am now debating if I need to go back to your restaurant just because of incompetent employee.
I hope you will answer my complaint.
The Friendlys Restaurant closed recently in Hornell NY. This is an excellent location and would be great for a Bob Evans Restaurant. The closest one we have now is an hour away in Corning NY.
We just left the Bob evens in Ocala Florida silver springs location, I always fight to go there cause iv always liked it but today was bad . I got a vanilla coffee and half way threw drinking it there was something hard in it so I pulled it out of my mouth . the waitress came by and I told her she took the piece with her to the manager .she then came back and said “sometime it gets hard in the pump so nothing to worry about ” . I’m sorry but that’s nasty I didn’t say anything else .we were still charged for it and when we paid the lady said how was everything we didn’t even answer still nothing was said it was like oh well . we were also going to place a Togo we never did and was never asked about it and we told the waitress when we got there , we probably won’t be back especially knowing things are dirty there and the manager just says don’t worry about it!
The vanilla flavoring is almost pure sugar. It crystallizes in no time, not dirty, just science.
My wife and I ate at a Bob Evans, at a Fairfield location yesterday. Actually, my wife ate, and I could not, because after two lengthy attempts the staff was unable to prepare a blackened fish entree for me that wasn’t at least half raw. The waitress offered to bring a steak to me, but I didn’t want a steak, that’s why I ordered fish. The manager took the price of my meal off of the bill, then ignored us. As we left, we were asked by a vapid teenage cashier how our meal was. He must have thought our recounting of the experience was amusing, because he smirked at us the whole time. I’m not sure that I would ever visit one of your restaurants again, because the proper training of your employees, from greeter to management, is obviously not a priority.
My wife and I have been thoroughly enjoying your mashed potato product for some time.
However, our most recent purchase leads me to ask if you have changed something. At supper this evening we both commented on the quality of the potatoes – they had a “runny” that did not seem normal. In fact my wife said she has reheated them twice to try to get the right consistency.
If this is a purposeful change we will need to say ‘goodbye’ to Bob Evans. If not, please let us know when it is corrected.
I just left Bob Evans location just off I64 cross lanes exit and I must say me experience was very bad. We were promptly seated by a red headed hostess with a dingy white shirt and our drinks were brought to us. The waiter took our order and an hour later our fiord arrived cold and incorrect. My daughter visited the bathroom and the red headed hostess was heard snorting something in the stall this is not the bBob Evans I have come to know and love. Defiantly not what I was expecting this evening. We left this location and placed a pick up order at a Bob Evans at the i64 hurricane exit and the food at this location was good as expected. I will continue to eat at Bob Evans but not at Cross Lanes location.
I ate the Bob Evans on 48 an 70 in Dayton it was knat heaven my wife an I an all of our friends will never go back to that one. We told the manager an all she said was”yes we know we have a knat problem an walked away. ” we could not finish our meal because of all the knats they we not busy an maybe that’s why
Thank you so much for building a bob Evans in our city Chardon,Ohio. Grand opening will be on January 26,2015.We will be there. welcome to the neighborhood. Sincerely yours,Robert Mihelich
I had a very experience at the Sebring Florida Bob Evans and filled out a online survey. After filling out the survey I did get a call back and I felt they did care and wanted to make things right. The manger I spoke with made a few comments back and a promise to refund the money I feel I wasted that day. He said that he will have a gift card in the mail for a free dinner and that he was sorry for my experience. Been two months and still no card . guess they DON’T really care if their customers are happy. The call back must have been for show or to make them feel better.
I’m looking for management training opportunity in Xenia Ohio please I’m looking for a great career with your company
Franklin T. Monahan III
* Dayton Street; Xenia, Ohio 45385 /// Contact Phone: 937-671-**** /// ****@gmail.com
You can’t copy or paste.
Objective: Seeking a cook position within your organization that will allow me to fully utilize my culinary, hospitality, and problem solving skills.
Highlights:
More than 15 years’ experience in the restaurant industry
Remarkable skills in cooking and preparing a variety of foods
Strong knowledge of food preparation, presentation of food, & quality standards
Operated fryer, grill, steamer, meat slicer, buffalo chopper, & mixer
Great knowledge of quality & inventory control
Experience in recording & order control
Prepared promotional & marketing materials
Managed all duties & trained new employees
Organized constant cleaning of the kitchen & safety of the floors
Work History:
Willies Bar & Grill; Cook 07/2013—12/2013 Xenia, Ohio
Tumbleweed Connection; Cook 07/2012—05/2013 Dayton, Ohio
Red Lobster; Cook 11/2010—04/2011 Melbourne, Florida
Chili’s; Cook 09/2009—05/2010 Tampa, Florida
Cellular Express Plus AT&T; Store Manager 01/2008—06/2009 Merritt Island, Florida
Education: Keiser University; (Culinary Arts) 07/2010—04/2011 Melbourne, Florida
Went to the Bob Evans in Louisville, KY.Dixie Hwy ..we waited about 15 mins to be seated..after another 10 mins.she asked what we wanted to drink and we ordered coffee..another 10 mins b4 coffee came..after another long wait the waitress took order..the onlt thing available was turkey or ham..we ordered chicken and waited another 20 mins only to recieve lukewarm food..the waitress 4got my salad ..had to ask again 4 it..the stuffing was bland and tasteless..the turkey appeared to be the frozen slices u can buy in the frozen food section of ur local store..again it was bland unseasoned..the so-called glazed baby carrots had no glaze..we had to wait another 10 mins or so after finishing our meal in order to get the check..there were not enough staff to cover things in a timely manner..we will DEFINITELY NOT eat at any Bob Evans resturant in the future.
My daughter and I went to Bob Evans #0479 tonight. We sat at the counter figuring we would get faster service. WRONG! We waited about 10 minutes for someone to take our drink order. Then she came back to get our food order, a chicken salad sandwich platter and a chicken tender platter. It took about 20 minutes for it to come up in the window. As our waitress was taking it from the window the cook told her to wait a minute as there were too many fries on the chicken tender platter. She then took a couple of fries off with an UNGLOVED hand. Her fingrrs were all over the fries. This is very unsanitary! The chicken salad sandwich I ordered could have been eaten with a spoon it was soooo runny? It was nothing like the menu said it was supposed to be like.
Also while we were sitting there, the manager was standing in the middle of the section that the waitress do their prep for order (talking with a few servers about nothing work related) so that they had to keep squeezing passed to get any work done.
We will not be back!
Visited Bob Evans Newark / Cherry Valley Lodge
And it was the worst experience ever. The staff was not organized. They messed up on our order, the food was cold and I have never in my 30 years have ever had a negative experience at any Bob Evans in Ohio until this past Friday November 14th.
Sat for over an hour for a take out order and all that the manager (Samuel) could say was that he was sorry while we took cold food and a messed up order home to eat. We were treated like we didn’t matter as patrons and I will not eat there again and I will let everyone I know how the company treated us. I always thought Bob Evans cared about their customers but I guess not, then when you want to complain about it they want to charge you another $25. What a crock of you know what
Ate a a Bob Evans in Bluefield Va and was served with a coffee cup that had dried food on it. Discussing
Went to have breakfast with my wife this morning, Ordered Steak & Eggs I got my food or a half of a steak & Eggs I told the waitress that is not a Steak she stated it was. I ask for the MANAGR her name was miss Debbie. I explained to her about the steak she stated that was the size. I told her that I did not want the steak the MANAGER snatched the plate from the table. then the waitress if I would like to order something else I said yes I ordered country fried steak & eggs the MANAGER MISS DEBBIE slammed the plate on the table and she left. My wife and I will never go back again. Bob Evens in Panama City Florida at 1000 E. 23rd ST RESTAURANT # 0566
I visited Bob Evans for dinner on November 4. I was beyond disgusted an will never return to that location. One of the waitresses picked her nose an whipped it on her pants. DISGUSTING!!!! It was brought to the managers attention (Nick) he did Nothing about that horrible situation. THEN not to make the situation any better the “booger picker” sat at the front counter eating a salad while rolling OUR SILVEWARE! That so unsanitary. I can not believe what I witnessed in the Xenia Bob Evans , and you surely lost me as a customer. Cooperate needs to go in and clean up that store.. it was ridiculous!
Sat down at 1:30…we are still waiting for our food. When we sat down and we waited for 15 min to get a drink order only to lose our waitress for another 15 min. The manager came over and asked if we had been served yet–uh kinda!! Then we got a new waitress who moved slower than a corpse on crack. We have yet to recieve and food and are thinking about ordering Domino’ss delivery and see what arrives first. We may not return and that’s a shame as the food shouldn’t be punished for poor service! This happens frequently and am very disappointed in my hometown Bob Evans! We were offered nothing for such an extreme wait!
I heard that Bob Evans is open until 8 p.m. on Thanksgiving this year and I just wanted to know why? Are employees being compensated more for having to give up Thanksgiving dinner with their families to work on a day that they shouldn’t be working anyways? Will your corporate employees who made this ridiculous decision be working alongside your hourly employees or will they be at home spending time with their loved ones? I will tell everybody that I know not to visit a Bob Evans as long as they value profits over their employees! Starting today, I will never set foot in a Bob Evans again! So much for treating people like familiy, it’s more like treating them like slaves! You should be ashamed of yourselves!
me and several employees worked 2-3 days straight thru thabksgiving without going home…..I ended up quitting the company after being forced to work double shifts while pregnant with no break and told if I diddnt like it quit….needless to say my baby died and I no longer work their.
We just walkes out of the Bob Evans in Lake City Florida!
We have always enjoyed stopping ar
the Bob Evans in Lake City. However
It has changed and NOT for thr better!
The last time we were there about a month
ago the service was terrible but
We thought it was just a fluke.
WRONG! It must be the normal now!
We waited for over 15 minutes to be
Seated, than after another 15 minute
of waiting to be served we left!
It was NOT even very busy! Lots of
Empty tables! 2 other couples walked out
Right after we did they didnt want to continue
To wait either!! Think Corp office needs to get
Out of the in the world and check out what is
Happening if they want to keep their business!
Donna Bruns
I would first like to say I am from OHIO and I have always been a Bob Evans fan.
However, I moved to Lakeland Florida and your business at 6425 S. Florida Ave. Lakeland, FL 33813 has gone downhill in the last 6 months.
My mom and I ate at least one meal a day there everyday. All of sudden you came in and changed the restaurant around and things have gone down hill ever since.
All the waitress have quit and you can’t keep a cook. I was there this past week and I waited 1 hour to get eggs, beacon and biscuits.
From the reviews above I think your trying to go out of business.
What is wrong? I am from Ohio and if Bob was a live all the CEO would get fired.
So can you explain yourselves?
ordered take-out as we always do once a wk. .esp on the weekend. Normally I’d go to the Glen Eagle location but we move a mile away from the Rte 40 Newark Delaware location. .ordered Steak & Eggs over easy with a substitute of Mashed Potatoes with brown gravy instead of homefries…and the Sausage Gravy w homefries & biscuits. ..we had no silverware for starters. ,no butter etc. My husband Steak and Eggs were thrown together with the potatoes and gravy all in a big mess! The eggs were overcooked as well. My potatoes were barely there…the manager Robin seemed to have an attitude problem. .the girl behind the counter was handing her the platter when Robin threw it on the counter like nothing was in it…as I got home and called the girl answering the phone points the blame to the kitchen staff..I really didn’t care WHO did what. .it’s called accountability! She then offered for me to speak to the SAME manager that gave me the issues in the 1st place. .no thanks. .we definitely won’t be returning here!
We have visited several Bob Evans restaurant in our local area with mixed reviews. Jackson Oh. Slow service . Athens Oh. Small portions and mediocre service. Logan Oh. Mediocre service. chillocothe Oh. Poor service food not preped correctly . No chicken in chicken and noodles . Now on that note the Rio Grande store has had good friendly and prompt service plus good portion sizes.
I’m not one to complain much about service especially when a business is busy but I would not call them busy when there’s plenty of empty tables. Thank you for reading this hope it helps correct some problem areas.
I have been going to Bob Evans restaurants for over 30 years. I particularly enjoy going there for breakfast. I have been for the last six years going to the Bridgeport West Virginia Bob Evans. In the last few years I have been very disappointed in both the quality of food and the service. I also often go there to order a take-out order for the quart of coleslaw. I enjoy the coleslaw esspecially the flavor of the juice which I usually request as much juice as I can get. Too often I either get less than a full quart of coleslaw and/or not much juice, to which I then request that more juice may be added. When I request either more juice or more coleslaw I often get a curt response as if I was bothering the person.
Also, too often when I order breakfast and then have to point out that the eggs are not done right or the toast is not buttered as requested I get another look as if I was asking too much or being too picky. All too often when ordering soup, it comes out either lukewarm or out right cold. Again when I request it be warmed up I get the feeling that I’m bothering the waitress.
I now avoid the Bridgeport West Virginia Bob Evans.
My wife and I over the last 15 years have always enjoyed eating at your resturant it has always been the go to place , service and food was always tops , consistent and excellent value. I’m referring to the Elizabethtown Ky
Things have drastically changed within the last year staff has change servers have g changed and the quality of food and service has change.
Service is always slow or wrong have to always ask for the bread as it comes with our meal.
Last week we waited 50 minutes for our food open face omelette , when it was finally brought out the server said sorry but we had to share the sour dough bread as the other two slices weren’t ready yet! Never did see the other slices . This is just one example out of many many time we ate at this resturant. We are dumb founded at the reasons why this has taken a drastic change for the worse, Bob Evans isn’t hitting the mark at all any longer and its a shame. I have always bragged to people on how great the device and food was and the vaule of the food for the money. I can’t say anything good any more .
Went to Bob Evans in Cross Lanes WV. Overseated guest in one section and the waiter, John, had a hard time keeping up while another waitress, Samantha, was doing nothing. She forgot to wait on two of her tables (she only had three) so John got them. We waited over an hour for salads and finally got up and left. Samantha thought that was funny and laughed right in our face as we were leaving. I spoke with a manager before leaving but I don’t think she was concerned. We eat at Bob Evans one to two times a week and this kind of service is very unacceptable. I worked in the food business over 20 years and your customers are your job security. I really felt sorry for John the waiter for being treated like that. He was running his tail off and was very friendly. The manager was no where to be seen and there were several tables complaining and several people waiting to be seated. Thinking hard about weather we will return.
I wanted to go to Perkins in Palm Harbor, FL this evening but my wife wanted to go somewhere else. Down the street was your Bob Evans restaurant and in the past, I’ve had pretty good meals. This evening, I ordered the “Slow Roasted Turkey with dressing, mashed potatoes and cranberries. My wife ordered the potato crusted fish. I must say that my meal was unfit to eat. The turkey was dry, fatty and had no flavor…I took three bites trying to get it down. I don’t know how old the cranberries had been sitting out but they were served on a piece of bitter lettuce. The dressing was uneatable. My wife tasted a half spoonful of the dressing because she didn’t believe me. She almost gagged and wanted to spit it out. The only redeeming factor was the gravy but after the taste of all the rest of the garbage that was served on my plate, I couldn’t even eat that on a biscuit. My wife had fish which was about 3 oz of fish…for $10.99 with barely cooked, plain (no butter or seasoning) broccoli and carrots of which she didn’t eat. My daughter had a hamburger and said she liked it. I asked the server to take my $6.99 meal off the bill, which he did. Your server, Marco, was the best thing at the restaurant and I suggested to him that he was good enough to get a job at a better restaurant that served better food. With the food we had this evening…we’ll never be back and I’m certainly going to tell all my friends to beware of the garbage that you folks are serving at your restaurant. I am just sick over the whole ordeal this evening. To go out and spend $32.99 with my family and get garbage like this is a shame to your restaurant and I hope you change your food more often or have a quality control person to oversee that the meals are fresh, taste good and see if they’d eat the garbage themselves.
We go to the Bob Evans in Jackson Michigan and there are always dirty tables because the wait staff have to bus tables ..so after picking up dirty dishes they then wait tables bringing food silverware napkins with the same hands!!! THIS WOULD BE A GREAT RESTURANT IF SOMEONE WOULD FIX THIS!
I forgot to mention that Allen Rd is in Peoria,IL
My husband and I were at the Allen Rd. Bob Evans today and the service was fine, our appetizers and main meal were very good. The problem I had was, I ordered dessert, a cinnamon blossom thing that the ad said had sliced apples and cinnamon inside this pastry thing. Well, when I got it, it looked very good, but when I started eating it there was 1,yes I said ONE,apple slice it looked nothing like the picture. I believe if your paying good money for something, it should at least resemble the picture.
I worked for Bob Evans 2 years.
I love the place i loved my job and i got pregnant so i gave the manager my 1 month notice before my maternity leave and ask her if i needed to sign any paper, so she said no, she said that when i was ready i had my job back .
Im sure she loved me the way i did its just Bob Evans is not an easy place to work as a manager and she was maybe overwelmed.
The thing is when i wanted to go back after my three month maternity leave , she was moved to another place , none of my old managers were there .
The new manager told me i was terminated because i was in the sistem as i quit without notice them .
I have witnesses and they all love me because im a hard worker .
So the ladies who had more than 15 years working there told me to call corp to letting them know about this situation.
I did , i left tones of messeges and nobody answer me .
My baby is 14 months old now and i really need my job back .
What should i do , i love my job and i cant find anything else close as Bobs is to my house .
Please if anybody can help me .
I just want my job back i have good references from my managers and co workers. I used to be a server .
Thank you for reading this .
My 5 year daughter and husband went to Bob Evans in Sarasota Florida for dinner. They were looking forward to having pasta only to discover noodles had been removed from the menu for corporate reasons. My daughter loved your spaghetti and my husband loved your beef tip n noodles. Why would you take this off the menu????
The quality of food has gone down hill at Bob Evans 1285 Woodman Dr. Dayton, OH
Salads are not as stated on the menu when you recv them.
Steak greasy. Broasted chicken over cooked and dry.
I don’t think i will dine there anymore. The service has gone down also.
I’m not doing this for a free meal I just thought I should make it known how our breakfast went this morning. My wife asked that we go to Bob Evens for breakfast this morning so we did. We arrived about 9:05 and was promptly waited on. Started waiting on our order at 9:10.I asked that our pancakes be cooked a little longer because the last three times they were undercooked. After waiting over 30 minutes we received our meal. Pancakes were typically undercooked!!!! (mush in the middle) Coffee cup was dirty and couldn’t be used. We couldn’t finish our meal and left at 10:02 paid for the meal and left $3 tip to the waitress who was very courteous and helpful. As we left we saw another couple walking out who had been setting a long time without getting their meal. My wife loves Bob Evens (me not so much) but I think even she has had enough. Thanks for allowing me a place to vent.
Always visit the site in Mishawaka, Indiana on Grape Rd. for breakfast and have great service and a good experience but went last night on Sunday 9/28 and had the worst experience ever. Waited 10 min. to be seated and they were not busy then finally seated and waited 22 min. and no one ever came to the table or acknowledged we were even there. The employees were talking and standing around some waitresses were cleaning tables so there was no reason we should not have been waited on in a timely manner. I would say there were only about 10 tables in the restaurant that had people at them so there was not a reason someone could not have came to our table. We got up to leave and as we were walking out the gentleman at the register said to us are you going to pay your bill and my husband told him it would have been nice if we could have gotten waited on so we could have a bill and told him no we are leaving and his response was very rude good leave then I don’t care. We were very nice about it all because we both have worked in retail and know a rude customer is not a good scene in a business. We will probably never go back to that location even for breakfast again only because there are a lot more restaurants in that area to patronize that will appreciate our business and have a good dining experience. I hope that this site is looked into from that shift and someone is reprimanded for this experience.
What in the world is going on at your store by Colerain mall in Colerain ohio? About 3 weeks ago we went with friends. By accident I ordered the classic breakfast instead of the rise and shine. I did not know the names for your breakfast combinations back then. When my breakfast came I explained to the server that I ordered the wrong breakfast and to please bring me hash browns and change my check to whichever breakfast has the hash browns. She added the full price for the hash browns. When I got to the register I asked the manager to please fix my check to the correct total. He informed me that bob evans does not have a breakfast that comes with 2 eggs, hash browns, meat and biscuits. He said he doesn’t know what bob evans is thinking. When I got home I looked up your menu and of course found the rise and shine breakfast. What I want to know is what is bob evans thinking hiring a manager who doesn’t know the menu? 2 weeks ago- 4 of us ordered. Food was being placed down on table and we are all realizing that are food is not correct and this can’t be are order Food all picked up and delivered to another table after it had been at our table. Today- counter was full when we arrived. Two people got up and my husband and myself sat at counter and shoved dishes forward. About 7 minutes went by and the people next to us at counter got up and left and a server quickly cleaned that area up even though no one was sitting there. We asked her to please clean our area as she continued to talk to another server about some tv show instead of being polite after we complained and at least making some talk with us. We watched our food sit on a tray in the window. Served to us after about 5 minutes. I ordered oatmeal which looked like wallpaper paste. We had to ask for silverware. I told the server I needed additional milk because the oatmeal was way to thick. She said she noticed it didn’t look good. Then why did she serve it to me? The managers never look out in dining room. Everyone just stares at the computer, traded food sits in window way to long and constant food coming back on trays with the servers saying thats the wrong table. May I suggest —-you need to get someone in there that knows how a restaurant should run. Look in the dining room at your customers. You really can tell if people are happy or not!!!!! We are crossing this location off our list. Please let me know when you get someone in there that knows what they are doing. A very disappointed customer. No point in complaining to anyone there. I might as well be speaking another language. Thank you for listening to my rant
My husband and I was Bob Evans on this past Wednesday and as usual we do our Wednesday breakfast. The service has been declining the past few weeks, but never have we had a waitor be so rude. He came to take our order and so we ordered 2 cups of coffee. The coffee was usually strong and we asked for a fresh cup of coffee. He preceded to tell us in a not so tone “that was a fresh cup of coffee and he knows what he’s talking about. He again stated that maybe he could get us another cup. My husband did not appreciate his attitude and so we moved to a different section. It took this waitress 10 minutes to wait on us. We explained that we moved from another section, but our food had been ordered. She left to go check and served our food (of course it was cold). When asked if everything was alright, my husband explained to the manager and he agreed to take off part of the bill, but never did he apoloize for anything. He turned and walked away. This has happened on several different occassions and as far as I’m concern, we are through.
We have been customers of Bob Evens in Port Richey, FL for years, and in the past year or two the food has dramatically decreased in quality. We went there tonight for dinner and I ordered salmon with broccoli and carrots and my husband ordered steak rare. When the salmon arrived it was half cooked, the carrots were over cooked and mush. The steak my husband ordered rare came well done, and the worst part is the meat was so old there wasn’t any taste. He ended up bringing it home to the dog. Your restaurants has deteriorated at an alarming rate, the food is terrible and there hardly anyone goes there. This is something that needs to be immediately addressed, the quality of the food. should be raised, the help should be better trained. After 20 or more years of enjoying the restaurant I will NEVER eat there again. Regional management needs to step in and visit the restaurants and see the food being ordered from the distributors and how the food is prepared. If something isn’t done to correct this problem immediately you will be forced into closing many more stores.
Went with family to Bob’s on Maysville Pike in Zanesville, oh. It was a little before 6 pm and not many in the restaurant on a Friday night. We stood and waited 5 minutes before greeted and asked how many, we had a party of 5 adults and 2 children. After waiting for almost 20 minutes I approached the cashier which was the person that greeted us to ask how much longer. He said it would be a few more minutes they didn’t have a anything for a party this large. I let him know they already lost 2 customers and he was becoming defensive. Our party left after this and will not be returning. While there I witnessed 3 parties leave besides my party. Very sad to see this type of service. Will not be back to that Bob Evans.
I am disappointed that I have not received any calls back concerning a complaint I called about 2 days ago to the complaint hot line (for my daughter who is only 16) She is a minor & works at your store at 4415 Dixie Hwy Louisville Ky She has been repeatedly bullied & harassed by her manager Something needs to be done about this I feel she should not be made to feel like she should quit because of this woman’s issues. I will not go into detail here & now but my phone # is 502-415-XXXXx If you cannot reach me here you may try 502-299-XXXXx Your complaint # states that someone would contact me within 10-20 min which was not true! Please contact me in some way regarding this.Thank you Amanda Hickerson
Hello. We dine at your restaurants regularly and generally enjoy it. There is one aspect of our dining experience that consistently grosses us out. That is the wiping down of the tables and seats with what appears to be a much used wet rag. Not only does the “cleaning” leave everything wet and the menus stuck to the tables, I am sure the procedure really doesn’t clean but it only serves to smear crud from other tables.
It would be great if you focused more on this aspect of your customers experience.
Regards
My wife and I went to the Bob Evans at Tuttle rd. store no.313 order was taken at 7:53pm and it took them over 25 min. to get it ready. All we ordered was the family pot roast dinner and it seemed that out if three workers there they didn’t know how to ring it up and we had to wait for mashed potatoes and beef gravy a staple in your kind of business. This kind of service is why we quit going to Bob Evans this happens at every one we have been to. Buy the way it was not busy in the store at all.
I just seen your ad on tv on Abc6/fox28 for the Apple cinnamon hotcakes and still would like to let you focks know that your Marysville, Ohio Store will not honor your ad on tv one person saying their out and another saying they chanded the minue.
While we enjoy Bob Evans food we have yet to have decent service at any of the Springfield Ohio stores. For example. Today 8/31 at 2:50 we entered the Leffel Lane store no one to greet us and when they did come the host said two? No welcome to Bob Evans. Where did that go because it seems it’s the same at every location. Then after waiting for 11 minutes a food server finally came to the table and said can I get your order and bring you some drinks? What happened to getting the drink order and then asking if we are ready to order? It almost seemed like she new we had been waiting. I am not accustomed to sending in complaints since I have worked my entire life in the service industry with 15 years in the grocery industry, 6 years in the restaurant industry and 25 in the dairy industry and I realize through my experience all that goes on. But this is the third time in 8 days that very similar experiences have happened. The servers seem to be more concerned with side work and what they did last night and what to do tonight than taking care of their guests.
PS; I do not want any kind of compensation, only to feel welcome and served with some kind of concern.
PSS; the restaurant was very slow and it still took 23 minutes to get two wildfire chicken salads. Come on! Not even 20 people in restaurant and 7 servers?? Where is the mgr?
Myself and my family love Bob Evans pre-packaged original flavor mashed potatoes but recently we have found them to be inedible. I have gone back to the local store here in RI and checked to see if maybe something. Actually happened to the shipment. I don’t know if the recipe gas changed but if so..we won’t be buying them again. We just tried a fourth batch and still awful. Anyone else having this issue?
My mom & I ate dinner at one of the local restaurants near us the gravey was very salty need to be toned down like no salt. Please check in on this and get back to me
We go,to Bob Evans in Silver Springs fl. About three times a week. This is the best one ever. The manager Catherine Rhode is very friendly,what strikes me the most is how she is willing to wait tables to help out her waitresses and waters,she just jumps in and does anything she can to help She is a lovely person.
bob evans numbers keep falling……concerned stock holder and former employee……what i seen in the bob evans unit 60 this week would have caused bob to roll over in his grave……sexual harrasment,discrimination harrasment and a whole lot more……which was by a area director named lisa ackerman……the way she treated her gm in front of a whole dining room this week was so unprofesional…….if nothing is done about this issue i will be in new albany during the stock holder meeting to make sure heads fall….very dissaqpointed in bob evans conduct and i will surely let people know what happens there including channel 6 news..
I was disappointed today to see the poor hygiene practices for carry-out food at the Bob Evans in Athens, Ohio. The same person alternates between carrying open containers of food, handling money (including cash), putting lids on the open food containers, typing on the computer, and answering the phone. She told me this is standard practice at ALL Bob Evans restaurants; her supervisor told me the same thing, and suggested that I would have to complain to the corporate office for anything to change. I love Bob Evans food, but this disturbs me enough to make me not want to eat there! Even fast food burger places have a clear distinction between people who handle money, computers, phones, etc. and people who handle food. Why does Bob Evans not follow this very basic food hygiene practice?
We were in town for black expo in Indianapolis, IN and stopped at Bob Evans right off of 465 and Rockville Rd. The service there was terrible and a waitress by the name of Michelle made up for it. Just when we thought we had seen it all, the manager had one of the cooks clean the restroom. You know the person that prepares food. The servers were walking in all kinds of food and debris behind the counter on the floor. One waitress dropped a plate and kicked it under the counter instead of cleaning it up. The restrooms were extremely filthy and it was the worst out of town restaurant experience ever. We will not be going back.
Horrible experience in Delaware Ohio. We waiting in line for about half an hour to find that we had been skipped over on the list. Not sure why. Because we were a table of three and they seated other parties of 2 or 3 before us. When we asked how that could happen we were just given some untrue response. No comment cards available. It was so cold in the restaurant that the papers on our table were moving in the breeze. We could not wait to get out because it was freezing. I understand many restaurants up the air to get people to eat faster and not stay but it was truly rediculous. I feel bad for the older people who like Bob Evans I know they would never be able to tolerate it that cold
I agree with all of the above. Horrible experience in Delaware Ohio. Poor, slow service. Seating wait me too long. Too long to get food served. Too many tables that have not been cleared from previous guests. Short-staffed. Just a bad experience. No comment cards in restaurant. Manager is new and is trying, but not much luck. Too cold in restaurant too. Wanted to email corporate office, but when clicking on email address, am directed back to home page, with no contact us option. Will never patronize Bob Evans again. Wonder what Bob would think about this place, or Dan for that matter. What a shame!
My family and I recently dined at the Bob Evans in Middletown, DE on 7/26/14. When we were seated the table was covered and smeared with sticky syrup.I had to go and ask someone to come and wipe the table before we could sit down. The waitress finally came and took our drink order, returned with the drinks at which time we asked for cream that we never got. It was a pretty long wait for food.when we got the food we were missing an order of toast and the blueberry pancakes had no whipped cream on them. We wete told she would retu with the toast and she never did until we finally stopped her and asked for it at which this point the person was finished with their breakfast.when we went to pay for the meal and were asked how everything was we proceeded to explain our complaints but then were blown off and ignored by the manager..I guess we will be looking for a new place to dine that actually cares about its customers…..
While on vacation on 7/19/14 we stopped at Bob Evans for supper. While eating my salad I bit down on a large piece of glass, which a piece stuck in my tooth, called the waiter over and he took it to the manager. She came over and said she didn’t know how it could have happened since their salads come per packaged. She gave me only $5.00 off my bill. I hate to think what could have happened if I would have swallowed it! Or even cut my mouth!
My husband and I use to eat at Bob Evans two or three times a week in Washington court house ohio , but it seems like after they remodeled they also got rid of there old employees. The service use to be really great but now they will forget half your order if you can get someone to take your order the service is really bad. They has plenty of help but know one wanted to take your order they messed up everyone’s order around us it is pretty bad, someone really needs to fix this place cause it use to be very enjoyable we keep trying it about every three or four months but it still isn’t getting any better think we are gonna have to find a new place to eat this is sad that they haven’t done anything to make the service better
I am writing to you about our visit at the oxford Ohio store yesterday afternoon. We took our grandchildren and daughter to eat and were excited to be informed that kids would eat free. Upon check out the cashier could not get the items off the check because they were ordered ala carte. We had three children. They ordered a chicken strip meal with fries and the other two ordered a bowl of corneach. Our order number was 135232. We asked her to take it off and she even asked the manager and she said we can’t get it off because it wasn’t the kids meal. This wasn’t expressed by our waitress. She never even checked back until we flagged her down for the check. They were not busy. Three or four tables. We also never saw the manager until at the checkout. Not sure if she was a manager because we didn’t see a name tag. We go to the new one in Harrison Ohio and the restaurant in Cincinnati Ohio continually and have never had an experience like we did yesterday. We order water to drink always and even the water was not tasting good. It actually smelled like sulfer. The waitress was pleasant. Just not around.
We had dinner Sunday evening at the Bob Evans Restaurant in Xenia, Ohio…I am writing this with great concern for your restaurant in Xenia..lot’s of employees working, therefore no excuse for the dirty restaurant..food, pcs. Of napkins on the floor food under chairs and booth’s.. The carpet going from the tile floor crossing to the beverage location was so dirty it would have to be replaced….also, the carpet in the other part from where we were sitting was so dirty I don’t know how you can pass health inspection….there were lots of employees standing around that pic up and clean the area around and under the chairs and tables..I highly suggest you send a supervisor to inspect this restaurant…my husband always liked the turkey dinner..this and the last time he had it…the dressing looked like wet cat food slopped on the plate..what is happening to the family service you use to have….this is not wher I want to take my family to eat…please come and clean this place up and hire a manager who knows how to run a restaurant…
We just “ate” at the Bob Evans in Michigan City Indiana. Counts as the single worst restaurant experience any of us in the groupgroup
I have been eating bob evans sausage as long as I can remember. I have always been able to purchase your sausage in any local grocery store. As of late I have not been able to find it. I live in Ocean City, Md. There is only one store in my area that sells it and its really expensive. Can you tell me why I cant find it anywhere?
I am a former employee from Michigan city indiana’s Bob Evans… I have been trying to get ahold of someone to talk to from the Bob Evans Corporate Headquarters for well over a year now so i can get my W2 or a copy of my W2 form. No one has called or messaged me back.. This is getting Ridiculous. I just left you guys another voice message on your 614-491-2225 number. Because no one has sent me my W2 form from 2013 I have to pay alot of money to remend my taxes this year. Atleast go through your messages and get ahold of me. This is sad that i have to leave a comment on your corporate web page in last hopes to get my damn W2 copy. -Daniel
On 7-4-14 we went to the Circleville, Ohio Bob Evans for an early dinner.We eat at BE at least 1x week, sometimes more often.
We have gotten to know many of the servers and always tip at least 20%. We have been regulars for years.
I often order the $9.99 three course meal (RECENTLY THE PRICE HAS GONE UP A $1 or more.) I don’t care for cookies or ice cream and ask to subsitute coleslaw. This has been done for nearly a year and a half.
I might add BE in Lancaster, London, Chillicohe, and Columbus have gladly sub the coleslaw without question. On July 4th a male waiter said he had to ask permission. He came back with the slaw and said by the way I added a exrtra dollar to your bill. I got up a spoke to the (RUDE) manager and he explained the slaw cost more than the desert.
I went back to the table and told my friend we were leaving. The waiter made more angry by taking a $1 from his pocket and said he would pay for it. I felt humiliated and belittled. The manager said this time he would let it slide but in the future I would need to pay for the food I ate . We walked out and drove 7 miles to the next BE and the manager took our order.
I asked about trading the coleslaw for the desert and she said, “No problem.”
After being treated so poorly at the Circleville Bob Evans I have no plans to return to any of them to give you my business. There are too many other places to eat where I am not humiliated and treated with respect.
Bob Evans has lost a loyal valued customer over 3 tablespoons of slaw and I am not being shy about sharing this story with family, friends, and neighbors. I now know all the hype about being a family friendly is artifical and you folks are ready to throw a loyal customer to the curb over 3 lousy spoons full of coleslaw…….
My husband and I visited the Bob evans restaurant for breakfast in Fredericksburg, va Sunday morning July 20, 2014. I ordered pancakes, hard scrambled eggs and bacon, the pancakes were not cooked all the way and the bacon to me was old. I think the cook needs to take more time to make sure the food is cook correctly and also fresh. Also, I didn’t feel welcome in that restaurant at all. I will not visit that restaurant whenever I visit Fredericksburg again.
Unfortunately I stop by your Bowie, Maryland Bob Evans and was very displeased. We were able to be seated in right away; but as for the service it was terrible. We placed our orders for soup and then for entrées there were no utensils on the table the soup came but we had no utensils to eat with we had to ask a waiter that was waiting on another table to contact our waiter so that we can get utensils. When the main course arrived one of us order to meatloaf and one of us ordered the salmon the food was so bland that we asked for the manager to come over but the waiter explained to us that they do not season the food it’s to be seasoned once it arrives at the table I explained to him that you are not supposed to season food once it is cool. When the manager came over and said the same thing is not season by the customers we asked him to take back both orders and I explained to him that my vegetables were cold I had melted butter thinking that it would melt over the vegetables and it was sitting on top he took that particular plate and apparently put it in the microwave but when he brought it back it was short one of my vegetables the waiter had the other manager (female) and I asked her to take back that order she expressed her apologies and said she would take the orders off of our bill. I have never been so displeased with going out to eat . EVER, EVER, EVER,
I took my 2 year old daughter and wife took Bob Evans in Bowie MD took and must say wife extremely disappointed in the experience! First thing, upon our arrival we stood stood an empty station listening to and watching 5 different employees going back and forth with an unsatisfied customer over a coupon for 12 minutes before being acknowledged and seated. Then we were walked by 4 clean table booths in front and seated in the back across from the dirtiest table and floor ive ever seen in a restaurant. It stayed that way for an hour. It was disgusting! Wish we could have ignored it like your employees. Lastly our orders were wrong when delivered to table and no silverware provided until 7 minutes after the food! UNBELIEVABLE
My husband and I had dinner at your Marysville, Ohio Bob Evans 07/14/2014. We sat at the counter. The condition of the restaurant and service level were poor. The entire time we were trying to enjoy our dinner we had to listen to your staff (Ci Ci mainly) complain about wrapping silverware and if it did or didn’t count during dinner rush. Waiters and waitresses complaining about being tired, wanting to go home, who was on break and how long they had been sitting in their car…etc etc…..We had to repeatedly ask for drink refills and my husbands entire dinner was cold. Probably won’t be visiting Bob Evans again. Seems like the last couple times we have eaten at your restaurant, this type of thing has happened.
Bob Evans is suppose to a great experience but how ever it was one the worst…..I take it really serious. ..and I didn’t have good experience their the had wait for one!!! And I do understand but it took long time for food the wairtress was very sorry however I don’t hold that against her… their GM SUCKS!!! She don’t kno how to talk to ppl I was just very upset they need to really train those GM before thy give them the title of GM…ITS SHAME this is suppose to be a professional place.and Those manger are supposed to be professional and she wasn’t at all if I had to rate Bob Evans of Lake wales I would give them a 3
Good day sir, I’m so sorry you had a bad experience at Bob Evans however I know firsthand beyond a reasonable doubt that they have already taken the steps and put them in place by placing one of their # 1General Managers,who I know personally!
She was asked to go or move actually, to Lakewales restaurant to straighten out any and all complaints that have taking place there.
I assure you sir, they have been surprise inspected since the arrival of this general manager who works there right now as we speak and was given the gold star award plaque! That particular restaurant has never received a gold award.
I assure you sir, that if you go back to the Bob Evans in Lake wales , you will get impeccable service and excellent food guaranteed.
Thanks R. L. Burkhead owner
RNR ROOF AND PRESSURE CLEANING INC.
I just want to say… I from belize I came down for Vacation with family and can in t o eat their waitress sevrices was nice and very helpful but thier was no manger on the floor to come check on their guest….then when one finally come she was not a ppl person abd she eude I asked who she was she said Gm. She needs to retire she not ppl person.great food great service but bad GM !!!! SHE SUCKS……LAKE WALES FLA 33859
Wow # worst bob evans experience ever…
Store 994 Store Manager K Gillison displayed serious antagonism verging on posturing like he was ready to fight.
He also told me this was his first store manager job.
Suffice to say his attitude suggests that the level of service from the kitchen when transitioning from breakfast to lunch met his expectations otherwise when I explained that I had a problem with the service, he said he would come talk to me and my family to which I replied, he did’t really need to he could just fix the service level and get my food out.
Facts: the meal was slow, the food made it to the table, the hash browns were undercooked.
All floor staff were behind the counter to watch k gillisons confrontation with me after he snapped at my wife, like someone on the verge of a breakdown or like someone was trying to steal something from him.
I paid cash for the meal and tried to give tip money from the change for the waitress (this problem was not her fault) and k gillison pushed the change back at me and said we don’t want your money. My hope is the Bob Evans on Hamilton rd had not had a serious incident and this treatment was a exception, however I wonder since… No apologies for poor service, anger and intimidation to try to get paid, what a crazy lunch…no question worst Bob evans experience ever.bb
Today 7/10/14 2pm to 3pm. My friend and I ordered lunch at aprox. 2:15pm and never received our meals by 3pm. We each had a glass of water and I had a cup of regular coffee that was so strong I was not able to drink it. Our server never came back to our table. Since we waited an hour we decided to leave. I spoke with our server who was at the counter to inform her we were leaving. Upon asking what the problem was she said there was not a manager available, only one cook and three servers. A manager appeared out of no where and in speaking with him about our problem on no service. He began making excuses…The manager Mark said he was in his office dealing with a new hires paper work, and that a manager was on military duty. That is not my problem since I’m the customer I expected I would be served. I am so very sad to see this trend in other Bob Evans Restaurants. What is happening to one of my favorite places to eat in the past over many years? There is so much competition among the restaurants now I would think Bob Evans would come up with a plan to be more efficient. Please don’t let your restaurants be just a memory of the past. Kathy
I am currently an employee at Bob Evans in Lakeland Fl , (Rest.# 0525 ) This is my first job and I Love It , Except for it is an unorganized establishment. Ive been there for 4 months and ive walked out at the end of my shifts several times bawling my eyes out because the managers unprofessional speeking with me and other situations like when customers come in and have not been seen by their server for minutes and the customer gets upset with me and speaks loudly upon me and I get scolded for being upset about the situation. Its not my job to serve but if the servers are busy I help out. Not to metion when the district manager Steve comes around all their attitudes change. Managers never says anything about us wearing our buttons until hes there . So much goes on in this store its crazy. Also today at the end of my shift I was asked to be seen in the office Wanda doXXXXented me for serving a table the night before. Sorry for trying to help ! I asked for the district managers number and they refused to give it to me. Ive had several compliments about my hospitality. I just dont understand..
I soo agree with you they are not fit for the job….if u have people thier working as a teanm doi g thier job…….but no good wen u have Gm..AGm…M..Am that don’t have your back that sucks at the wnd of the day….the need more training
I go to the bobevans in mount dora fl. And I love it there. Food is always good. Servers are super nice there. Managers comes to our table to make sure food is good and if they can get us stuff. They make us feel like we are family there. They. Know our names. Even our kids like going there. They rather go there then McDonald’s.there is a couple servers we always ask for. Vicky Mellissa or Darlene. My kids love them. And I tell everyone to go there.
I recently went to your Sandusky Ohio location while on vacation expecting good quality. First my family and I had to wait 15 minutes to receive a seat and when we sat down there was a section that was completely empty. Next my husbands coffee was lukewarm and there were chunks of something in the creamer. Next I ordered pancakes and they were so small I could of went to McDonalds and got larger ones. I also ordered the sausage patties they were dry and burnt. Our waitress only checked on us once and when she did we were done eating and still we had to wait for the check and my husband had to stop her to get it.I am still very frustrated with the quality of service and food it was not a good way to start my vacation.
Elizabeth Miller June 24, 2014 at 11:41 am
My boyfriend and I eat at the Bob Evans restaurant (#0076), located at 5413 Youngstown-Warren Road in Niles, Ohio. We enjoy not only eating at this restaurant, but also mingling with the servers; I swear, some of the servers must sleep there because we always see the same ones no matter what time of day we go. My “favorite” server (I believe her name is “Emily”) is the one with the short dark hair that seems to stand up on end; she has personality plus! The cheddar/broccoli soup was out of this world with goodness on June 22nd. The person that made my steak cooked it just perfectly! (This was around 8:00P.M., so the management would know who to give the at least, $3.00 an hour raise to). I also like the way the manager comes to the table, stoopping at our eye level, and explains any questions or concerns a customer might have…..for instance, he explained the kind of fish I would be eating, had I ordered it. This restaurant should be recognized for the great food quality as well as the friendliness of the servers….this also goes for the hostess! This is why I eat at this Bob Evans restaurant about once a week.
My boyfriend and I eat at the Bob Evans restaurant (#0076), located at 5413 Youngstown-Warren Road in Niles, Ohio. We enjoy not only eating at this restaurant, but also mingling with the servers; I swear, some of the servers must sleep there because we always see the same ones no matter what time of day we go. My “favorite” server is the one with the short dark hair that seems to stand up on end; she has personality plus! The cheddar/broccoli soup was out of this world with goodness on June 22nd. The person that made my steak cooked it just perfectly! (This was around 8:00P.M., so the management would know who to give the at least, $3.00 an hour raise to). I also like the way the manager comes to the table, stoopping at our eye level, and explains any questions or concerns a customer might have…..for instance, he explained the kind of fish I would be eating, had I ordered it. This restaurant should be recognized for the great food quality as well as the friendliness of the servers….this also goes for the hostess! 🙂 This is why I eat at this Bob Evans restaurant about once a week.
They scheduled my client down to 4 hours in one week. Who can live off of that? She had 40 hours written on her application and was hired in on 30. Other Kps have 45 hours. She has god children to think of. So when they made comments about her weight and took away her hours she found a better job. A manager named Felicia told her she was screwing people over and yelled at her over the phone. This store is located in van wert ohio 45891. Something better be done. Or lawyers are showing up quickly.
i went to put a application in at bob eveans at 3250 hodges blvd. i got called in for a interview never once was asked about convictions, i then came back again and was filling out tax papers for w2 and i said then cause would found out sooner or later was honest and my convictions are 5 or more years ago mgr bruce after filling out papers for w2 and etc… he gave me uniform and i went to work almost an hour later comes and says i need talk to you, so i said yes sir he(bruce ) said he has let me go cause of felonies after i said ahead of time while filling out papers was still put to work. i beleive something needs be done not only am i homeless as well but i was trying better my self and get a job as a dishwasher so wasnt like i interact with public. if i was any one i would never eat here.
Five of us went to the medina oh location on North Court st this past Friday . Two ordered the smokehouse chicken. This was about 5 pm, DINNER HOUR and were told they were out and it was in the oven and it would be 45 minutes before available.. There are placards on every table, special menus emails advertising this product. I mentioned to a neighbor that we were going there and told me to rethink that, but we went anyway. We had eaten breakfast there several times and things were ok. Someone missed the boat that night I guess. We normally go to the brunswick oh location and are more than happy. Guess I should have listened to my neighbor.
I am royal customer at Bob Evans Seffner Florida exit 10 interstate 4 I just have to say they are building a new Bob Evans and I gotta say they are building it backwards there are no windows facing the highway I’m very disappointed very bad planning, somebody made a big mistake
My husband and I eat at bobs in belair md 21014, great service and employes,good food,great mgrs, one problem the ladies bathroom is terrible ,toilets need cleaning inside and out, this has been for some time. I have always been told that you can judge how clean the kitchen is by how clean the restrooms are, I hope this isn’t true. The rest of the restaurant appears to be clean. The bobs in aberdeen md 21001, has improved, 100 percent, employees also. Chris has been there since they opened, she is great. We eat at bobs often and love the coupons, what a great idea!
Hi. We eat dinner at Bob Evans about every other week. I just want to say that we have been really disappointed in the rolls at the Joliet, IL restaurant. They used to seem to care and had really good rolls. For about the past month they have sucked! One week the were like a hockey puck, just flat like a hockey puck, then we were just there tonight and the rolls were overcooked and dark on the outside and dry on the inside. If they are going to brag on their bakery items then they should take pride in good rolls. The best ones are when they are very light brown and soft and squishy. Sadly, we have not seen that for quite awhile !! Please take more pride in your restaurant and pay attention to your rolls again.
Thanks!
My husband and I stopped for breakfast it took 15 minutes to get our drinks, them we ordered he ordered the sunrise breakfast over easy home fries. I ordered sausage patties, wheat toast and home fries. When our order came the waitress said that she ordered me eggs anyways because it cost the same.. If I wanted eggs I would have ordered them! Needless to say the home fries were under cooked and the eggs were over cooked my husband tried mine cuz I didn’t want eggs! And my sausage was hard n dry. So I will not recommend this Bob Evans to anyone and It will be a while before I try eating at any Bob Evans.
I writing to let you know that I recently visited one of your stores in Muskegon, Mi. on Apple street and was very dissatisfied with the quality of my food and also how the manager Jeffrey handled my situation. I placed a to go order on yesterday and when I made it home and checked my order both orders or my home fries were burnt. I couldn’t believe they sent my order out like that. I called and spoke with a manger and he seemed to be very unconcerned with how his employees sent out food. I go to this store all the time and there is one worker by the name of Liz who always make sure my order is correct and it’s really sad that there is an employee who is not a manager making sure to give excellent customer service. I did go back and their was another manager by the name of Lisa who really sincerely apologized on behalf of the store. I am very disappointed with how this manager handled the situation as to if it was my fault my fries were burnt. I really think he should learn some things from his employee Liz and the other manager Lisa as to how to customer service.
Writing to let you know that one of your recent nationwide corporate hirings for a level B3 trainer, Nicole Bauer from the Jamestown New York 14701 store has been engaged in a sexual relationship with one of the store managers (Matt) as well as possibly with the regional manager (Darren). The already had to send another manager (stacy) to another store for having an innappropriate work relationship. This Jamestown NY store is a disaster and something needs to change. This is how Nicole was able to she got such amazing reviews and her promotion to go with it. She is also currently involved in a sexual relationship with at least 3 other employees at our store (Chris, James, and myself) Over the last several months we have been getting drunk and high in the parking lot during our breaks and engaging in sexual activity. Give her a drug test tomorrow and she would fail. I dont think this is the type of person you want to be promoting in a family oriented company like Bob Evans. Please feel free to share this email with everyone else at Bob Evans corporate…as I will be doing the same.
Dear Sirs,
My husband & I have gone to your Turnersville NJ location many times & have always gotten great service. Walking in the hostess was friendly & never seats me too far seeing I walk with a cane (you’d be surprised how many restaurants don’t realize the far table or stairs isn’t the best thing when someone can’t walk). the waiters and waitresses were so pleasant & helpful . Being vegetarian they tweaked my orders without complaints & even gave me awesome suggestions. Even the manager would ask how service & the food was. I’m extremely sad to hear today that it’s shut down?! Do you expect them opening back up or another one close by other than the mount laurel NJ location? (unfortunately that one smelled like a dirty rag when we tried it).
Dear Sirs,
I would also like to add that, overall, I love the food and atmosphere at Bob Evans Resturaunts. Sorry about the repeated messages. (Typo problems.).
Dear Sirs,
The Bob Evans Resturaunt, on Route 20, in Perrysburg, Ohio, did a poor job of handling the take out orders. Four of were standing In line (one man claimed for nearly fifteen minutes), the cashiers and manager seemed confused, orders got mixed up, one customer a heavy set woman) seemed to be getting all the attention, candy being nocked on the floor of the counter and subsequently being placed back into the counter candy box, an aire of indifference by the staff at the carry out area, and geneal poor treatment. Although I like Bob Evans Resturaunts, I will not go back to that one.
The last 2 visits to the Bob Evans in Silver Springs Fl have been very unpleasant. Each visit we arrived at 8:30 and because the store closes at 9:00 we are treated extremely rude and made to wait 10 to 15 minutes for our order to be taken. If you don’ t want to serve people past 8:30 then close at 8:30, oh but then they won’t want to serve anyone after 8. Hmmm These are the same workers that were announcing they wanted 15.00 an hour or they were going on strike. Bye see ya!!
on 05-14-2014 at 09:54 am.
My wife, my son and daughter and I walked into the Bob Evans in Bloomington, Indiana.
After waiting for a few minutes we were seated and after waiting for 10 minutes and no one coming to take the order I went looking for the manager. I told him that we have a doctors appointment in 45 minutes and if was possible for someone to take our order and if we can get our food before that time, he told me no problem.
A lady server came to our table to take our order and she told us that she was busy, she was rude, she took our order and left, we got 4 glasses of water, not what we ordered to drink.
At 10:34 am we left without eating, no food.
Not the manager or the lady server came to the table to tell us how the order was progressing or anything.
I believe that this was my last time at Bob Evans, we were regulars, going there at least once a week.
Bob Evans your service sucks!!!
The location at montgomery Road and 1-71 was a disappointment yesterday when I was welcomed by an employee sitting 10 feet from the entrance on bench smoking a cigarette and the smoke came toward me and an elderly couple entering the restaurant.
The manager was defensive about it, saying he smoked too, and I reminded him of Ohio’s no smoke law. Please educate him about it and consider non-smoking employees first for promotion. There are regulations and fines for violations that close to buildings and I would think Bob Evans would be especially considerate since most guests are elderly and should not be exposed to an employee’s smoke.
Dear Sirs,
Thought that Bob Evans was a family type
restaurant. One of my family members works at your restaurant.
She planning to get married in two months. Tells her manager this and he tells her that she can’t have off and wants to see the marriage license and wants her to show prepaid receipt on where they’re going for the honeymoon. I don’t know who this manager thinks he is and what an a**hole! This isn’t the first time I had problems at this same BE one of the female managers made a comment on where men should always keep there mouths closed when she checked on how the food. Just want to know if this just your GM’s doings or your corporate rules. I think that I may turn this over to the media; also we are checking with the Ohio labor board for suggestions. Being a big corporation you most likely don’t care on how your employees are treated by your management.
Our family frequents Bob Evans on Greenriver Rd. in Evansville Indiana often. We sometimes dine in and often carry out. Today we called a carry out order in and it was sitting there as usual ready to be picked up. There was a woman in front of me ordering meal after meal. She had the menu open, kept asking about different foods/drinks, and couldn’t seem to make up her mind. I waited for at least 10 min. and asked the cashier if there was any way someone else could ring me up on the other register because i was ill. ( I have been sick for a week and very tired). The cashier ” Morgan ” said ” No cause i’m the only one up here.” This was so NOT true. I saw at least 4 different employees who stood by the other cash register lookin as if they needed somethin to do. I barely made it home before i vomited. Morgan and the customer in front of me r very lucky i didn’t throw up all over them! What happened to good customer service. As i stood there waiting and the customer finally completed her order ” Morgan” asked her ” Do you want me to repeat your order back to you?” As she looked at me, smirked, and as to say to bad ur gonna have to wait even longer. I’m appauled by this service and it will be a very long time if any before i visit Bob Evans again. By the time i got home our food was nice and cold. Poor poor service.
Like the es employee above I left BE the last week of March and have yet to receive my final two pay checks. Also you guys paid me short .50/hr since the beginning of the new year. My manager said she was working on it but it never got corrected. Could someone pleased e-mail me and let me know you are looking into it. I worked at the Jamestown NY location. It’s been 5 weeks since I worked there I should have been paid by now.
I left a voice mail earlier today.
Greg Cordosi
I work hard for every penny I make for my family like most but I will not waist my money again at your restaurant again. 12475 U.S 60, Ashland, KY. I spent $37 dollars that I wish I would have walked out!!! The service was the worst. My youngest had to share his drink with his brother, poor service……I asked for coffee cream and never received it and the cod tasted like the grease was a week or two old. I told the manager on the way out and he said nothing in response. Maybe one day we will try your restaurant again but not for a long time there are way better places to take my family.
We arrived at the Mentor, Ohio Reynolds Rd location with our two small children at 10:30am. We were seated promptly, but it took 10 minutes to have our drink order taken and then she disappeared. We had to track her down to get our son’s apple juice. When she came to take our order I was somewhat chastised for asking for fruit instead of meat with my sons kids meal. The order was not written down and she walked to other tables before entering our order. The order then came out wrong and took so long my son was crying for his pancakes. We got the food at 11:15. Everything she gave us was dropped with an “okay, here it is”. Just a bad experience at a place we usually enjoy.
Dear Corporate Sirs! #1 complaint was always seniority ! But now , just getting a schedule
Always getting locked out! Could we please fix this! I know it could not be my fault!
I do not get locked out on any other sites! Please check into this And fix iti!
It was our first visit to Bob Evans.. and our last.. The one we visited was the one on Music Valley Drive, in Nashville, Tn… We walked in and the first thing you noticed was that the floor was so sticky that if you stood still too long you would have had to stay there, cause you were fast to the floor…. They sat us at a dirty table… the service from there was non existent.. the girl came and took our order and we never saw her again.. the people around us who had come in after us got their food and we didn’t even get a cup of coffee..we sat there longer than we should have and we left… Sorry.. first impression??? Last visit…
Does anyone do anything about these comments???
My family and I just visited your St. Petersburg location (Tyrone & 66th street) and left very disappointed with our experience. I ordered the rise and shine – OM eggs, sausage patties and home fries. pretty much a staple breakfast order for the restaurant. The eggs came out very OE, the sausage was only cooked on one side and the home fries were barely warm. Come to think of it I can’t remember the last time I actually was served Om eggs (why do they even ask me how I want my eggs?) (Do the cooks actually know what a OM egg looks like?). Come think of it my sausage patties always come out under cooked ( I wonder if anyone ever gets sick). Come to think of it my home fries have never come out actually cooked to something that resembles the picture in the menu. Are they always supposed to have some yellow goo pasted all over them or is that the butter that’s supposed to be cooked off before serving them? The rest of my family of 6 all had complaints about there food as well.
One complaint my family always has lately is where did all the food go? Is it my imagination or did your portions shrink. It’s breakfast people! When people leave your establishment and look for more food when they get home then there’s something wrong. There are mom and pop places out there serving breakfast for much less and much greater portions. These places have been around for decades so I’m sure they’re making a profit aren’t you?
It seems as if getting the order right is no longer a priority. It seems that if the grill cook can’t get it right, the managers putting the orders together for the servers misses it and the server refuses to acknowledges it then what’s the point of complaining. Who really cares? Bob Evans is all about breakfast and some how they have lost sight of that.
I don’t think I can ever go back. No one really seems to care.
Went to Bob Evans store 186 on 4/26/14. Once we were seated, we were forgotten about. At one point, the hostess came over and asked us if our waitress had come by to take our drink order and since no one came by, she graciously took our drink order. And we sat, and sat, and sat for a good 20 minutes before someone came by. She asked us if our waitress came by to take our order and when we informed her No, she told us she was not our waitress but would take our order. We sat at that table a good 30 minutes before anyone took our order.
When our food did arrive, we were extremely disappointed at the small portions. It was like they just slapped something on our plates quickly because we had waited so long. We came for breakfast. Really, how much does cooking breakfast really cost? It’s the most inexpensive meal to make. It cost us over $26 and we left there still hungry.
Needless to say, we were EXTREMELY disappointed in Bob Evans and will most likely never return. We’d rather go to the mom & pop restaurants where you get good service, delicious food and a good portion.
Sorry Bob Evans, you lost some good customers.
my name is judy pierson, my family goes to bob evans in ashland,ky approx. 3 to 4 times a week. never no problems there. today we went to bob evans in new boston with my sons family. both families had coupons. my family had the coupon that you buy one breakfast and get one free with 2 drinks. the cashier said the cash register would not accept. this coupon was suppose to be good till april 30th. today is saturday, she said sorry about that. my sons family bought their meals and they also had a coupon good till april 30th, told them the same thing wouldn’t accept coupon. i don’t understant this. we should of ask for the manager but didn’t think about it till we left. this was embarrasing and the cashier was very short with us. i think this is not a good policy to get these coupons off the computer and they say sorry aboutthat thought you should know
I took my daughters to Bob Evans this past Monday. I ordered Eggs Benedict with hash browns. What I got was two barely toasted English muffin halves. On top of one half was an egg with a tiny bit of sauce drizzled on top and a few tiny pieces of cubed ham. On the other half was no egg. Only a drizzle of sauce and a couple tiny diced ham pieces. It was pitiful. The hash browns were one clump. I could have used it as a frisbee it was so hard. I complained to the waitress and said just bring me home fries. These came and were burnt and flavorless. Did I mention all of my food was cold?
My one daughter was given a very sorry excuse for a baked potato, and my other daughter got a cheeseburger with the inside of the bun burnt black.
I complained to the 20 year old looking manager who offered me a new order of potatoes. I told him I was done with their potatoes.
Oh, and my daughter ordered potato cheese soup that tasted like a bowl of heated up cheese whiz with a few frozen potatoes thrown in.
This was the worst dining experience I have had in a long time. What a waste of time and money. We will never be eating there again.
Wewent to a Bob Evans in Fairfield Ohio on Pleasant avenue. They advertised Broasted Chicken. Ordered it with the waitress. She came back 10 minutes later said they didnt have any, and it would take 30 minutes. We said fine. Fourty five minutes later we received four small dried up pieces. The manager said thats how it always looked. I suggest that someone from Corp. check this out. After one hour we left with our food on the table and never to return. It was so dissappointing
I just wanted to know why you don’t have corn bread with the meals because cornbread is down on the farm.
My husband, myself and son went to store #172 for dinner tonight. This was our second experience with this location . The first time everything was great. Tonight our server was Kelly M. She told us that they had had a party of eleven and the kitchen was backed up because of it. OTHER tables seemed to be getting food. Our food finally arrived after at least a 30minute wait. When I said the food was wrong she took it and started to yell at the kitchen staff for it being wrong. Turns out she grabbed the wrong plates. She then brings our correct plates, mixed our food up and never offered us ketchup or steak sauce or rolls. My son grabbed a bottle of ketchup from another table so he could eat before his fries got cold. She kept saying”this isn’t my day”. We had to ask again for steak sauce and rolls . She asked if I’d like more iced tea and took the orders for ice cream. She brought over the ice cream and totally forgot my tea. We then had to ask her for our check twice. Not once did anyone check with us to make sure everything was okay. We also had to wait in a line after 5 other people to pay the check. Hopefully this was just a bad night for them I know next time if we go again we will definitely not sit in her section.
Me and my 82 year old father had been dining at the Bob Evans on 66th and Tyrone in St. Pete for 2 weeks straight, as my Mom is in the hospital. We got to know the manager Roy and the different waitresses. (my dad is always smiling and joking) However the service was the biggest joke of all, unfortunately,
1-always waited for a drink order.
2-always waited for our drinks.
We eventually started ordering our drink and meal at one time to try to lessen our aggravation.
3-My dad asked our server how our order was coming.
She grunted that the ordr was coming and she had 6 tables. Who says such a thing to a guest?
4-On our last and final visit, a lightly grilled chicken breast (had one before that was rock hard) and no cheese please.The food came with cheese. I told her i would just pick it off. When i did the chicken was burnt. I called Roy over, explained the problem as well as sitting there with ab empty ice tea glass.He asked me if i wanted some tea. Itolad them to just take everything away as my dad was nearly done. I told Roy the service was always poor. He had nothing to say.
It’s a shame, my dad really like the variety.
It would be better If there were some way comments could be made anomalously as they occur. (other than by computer)
Sincerely
My grandmother and I had came to bob Evans on Montgomery Rd in Cincinnati ohio we had a horrible experience. First I didn’t know people could bring their pets to lunch with them the guy sitting behind us had a dog in the booth with him and the dog kept jumping on my grandmothers back. How disgusting so when questioning the waitress about it she tried to have the man put the dog on the floor she tried her best but the man said it was an assistant dog, I’ve seen a lot of assistant dogs but none ever at restaurants jumping all over the place the guy was clearly lying, and it is unsanitary for someone’s dogs to be jumping while we are trying to eat I was highly disappointed in this, I will not be returning anytime soon.
Today my family and I had the worst experience ever while dinning at the Bob Evans in Adrian Michigan and Lori was the manager on duty. My family were frequent dinners at this location, we usually are only upset with certain waitstaff not tonight I think I was mad at everyone that worked tonight. I have so many complaints.
1 when we walked in the door and there was a wait I had expected them to take our names and they didn’t untill five or more minutes later. The poor family before us finally had been asked for a name she responded Yolanda and the waitress said no a first name, that was a first name.
2 when we were seated our waitress asked with a whisper what to drink I had my two kids with me one gets the kid cup and the older daughter gets a glass and my daughter was brought a kid cup so I gave my coke to her and the drink brought was a root beer, yuck.
3 my husband ordered water and got water but in a completely cracked and chipped glass .
4 we always get a plate for the little one to eat ketchup off of and when we finally got it, it looked like it had a boogie on it.
5 we neede refills on our drinks and it took forever.
6 we ordered a while ago my kids both got something that gets syrup and didn’t get the syrup till five minutes later and my husband ordered a large salad an like the syrup there was no dressing for a period of time I never got my food. All of my family had finished there food while I still had nothing and we then met the manager Lori that told me she could send my food home with me and ill say at first that’s what I wanted but the it was still taking a long time so I just got mad I didn’t want the damn pot pie anymore and my family will not be eating at this Bob Evans ever again I am not an angel I screamed at her and told her that we didn’t want the pot pie and didn’t want it on the bill she said our bill was taken care of and she kept asking me if we wanted it to go, I then told her if she was smart she would stop trying to get this food to me because I will throw it across the room if she brought it out.
1) Today i ordered bob evans online to get the 20% off ,in doing this i was not able to order extra single sides ,so i had to wait to get to restaurant to add onto my order and i pointed out to the cashier that was why i was ordering them now and she just replied” oh”
2) MY ORDER WAS SAID TO BE DONE BY 3:00 AND I WAS STILL WAITING AT 3:20 NOT BECAUSE OF MY ADD ONS BUT WAITING ON MY BEAN SOUP ! ????
3) IT WAS NOT BUSY TODINAY ,BUT THERE WERE STAFF STANDING CHIT CHATTING THE LADY AHEAD OF ME WAS ALSO NOT HAPPY WITH STAFF.
5) EVERY TIME I HAVE ORDERED A CHICKEN KNIFE AND FORK IT NEVER HAS THE SCALLIONS ON IT AS IT SAYS IN THE DESCRIPTION -WHICH I ENJOY !
3)MANY TIMES I HAVE COUPONS BUT IT SAYS FOR DINE IN ONLY – I HAVE ASKED THE MANAGER IF HE WOULD HONOR FOR TAKE OUT CAUSE MY HUSBAND IS DISABLED HIS REPLY WAS”NO”.
I SERIOUSLY AM THINKING ABOUT TAKING MY BUSINESS ELSEWHERE WHICH IS A SHAME BECAUSE ITS NOT EVEN 5 MIN. FROM MY HOME ?
THE STORE I AM TALKING ABOUT IS THE PERRYSBURG BRANCH @LEVIS COMMONS PERRYSBURG ,OHIO 43551
The lunch that you provided at the IX Center, Cleveland Ohio for Muscular Dystrophy Muscle Walk was very nice. Thank you.
On 3/29/14 at about 7-7:30 pm i Visited your location in Chillicothe, Ohio on Bridge St….nasty!!!!! I had visited about a month ago and said I would never go back. On that visit it took 20 minutes for someone to realize we were even there….ordered our food, got our food before we even got anything to drink. I had ordered the dinner with the soup, steak and a dessert. I ordered my steak to be cooked medium, it was burnt with raw onions and cheese slices on it!!! I sent it back and ordered another one…this time the waitress brings me a hamburger pattie with raw onions and cheese. It was descusting to even look at. Needless to say I asked for the manager….he compinsaited my bill and I left with no dinner….my granddaughter likes to eat there so, decided to give it another try last night. BIG mistake…..I again ordered the steak, again it was burnt up but the onions were cooked…..to the point that they were black!!!!! Along with the mushrooms that were on the top of the steak…..then 2 slices of cheese that was placed on top of the burnt onions and mushrooms to hide them would be my guess!!! It was so descusting …our server said he would take it off our bill. He only took off $6.30. No way was I even paying one cent for that so called meal!!! Told the cashier that I wasn’t paying for any of it and she took the rest of it off….the manager didn’t even show his face to us…he stood around the corner and didn’t even apologize for the nasty meal I was served. I will NEVER return to that restaurant again. So unprofessional and they definitely don’t know how to cook. They need new management for sure and a crew who cares what the food looks like when it is being served. NASTY !!!!!
UNHAPPY EMPLOYEE March 25, 2014 at 6:24 pm
PLEASE READ!!!!!
TO:
CEO: Steven Davis
CFO: Paul DeSantis
COO: Joe Gillen
A current store of Elmer Ware!!!!!
Bob Evans in the Charleston, WV area. We just had a our store renovated…well the front of the store. Behind the kitchen door was untouched. Instead employees were paid normal wages for scrubbing, some of them till they bled. Toasters that don’t work, fryers that don’t work, microwaves don’t work. Since the renovation the Ansel system has went off 2-3 times because of equipment failure. So employees were told this renovation cost $250,000.00 and was done for us. But we bought and paid for our new uniforms out of pocket, which was mandatory, and the employees are still working with the same broken down equipment. The only renovations that were done were in the front that the customer sees. Plus, more menu or “bakery” items added to the menu with no more help hired. As a common sense person that knows what labor and things cost, there was no $250,000.00 spent. I take this as a tax right off for a store that is losing money due to poorly trained employees. I am very unhappy with conditions. You have a great morning crew that cleans and treats customers with respect and very little on night shift as a fellow manager makes jokes in front of customers. As I have been in food service for over 10 years and have held every title in the business this time could be spent on training or trying to help employees. The GM has not been at this store long but is a veteran of Bob Evans and will help any one with any problem they have, she’s not afraid to roll up her sleeves and get dirty which is how you are supposed to lead-by example! If the rest of her management team had this attitude it might make it. You have to remember that Bob Evans employees are peoples children and grandchildren, and I’m sure parents and guardians want good leadership skills set for them. I do not see this at the Bob Evans I work at. This store has major training issues in customer service, and correcting things when they are wrong. Also you have inexperienced servers ringing up tickets wrong losing the company money. I’m no math whiz but if $20 a day was missed in the ring up process, that’s $7,300 a year missed in sales alone, and as I work at this store I know on some days more than $20 is missed.
So I challenge you to change things and current working conditions, you have more than a handful of unhappy employees, then you have those that don’t care, well sirs, I care, and when I talk to people about where I work and they complain it’s not my spot to apologize, I actually get embarrassed, you are losing money at this store because of poorly trained servers and cooks. You only have 2 good cooks at this store and your running them in the ground, also 2 good KP, which are getting ran into the ground, you might have 3 servers that know the menu well and can ring items up correctly. TIME FOR CHANGE!!!!
I’m sure you know the store I am referring to as you have received the bills for the Ansel system refills, and hopefully you do your homework. It’s a shame your letting this happen as I knew Mr. Evans personally as a family friend, I even attended his funeral with my family, he would roll over in his grave if he knew what you were making his employees suffer. Shame on corporate. Make those pockets get deeper and make the people helping make that money suffer. If no response within ONE WEEK, we will seek it elsewhere. I have many pictures/ videos taken of this store, filthy, disgusting, unfit for eating….over 200+, that is the kitchen alone and some walk-in pictures. Do something!!!! Don’t make this store an embarrassment to the community as it has been, as Mr. Ware IS WELL AWARE OF.
It isn’t hard to figure out who wrote this, and if any repercussions come from writing my opinion then so be it, I am telling the truth, and something tells me, you know it.
This shound a lot like the way store 2070 is run I just quit in there this week and the nightshift manager is not being very professional First I quit cause of all the drama I felt like I was in 6th grade every time I walked in the door the managers are always talking behind the employees backs I myself feel this is very unprofessional And she should be reprimanded for this
Yes I enjoyed the food at your restraints.
I worked for bobevens on gilcrest rd, in Akron Ohio, I started in November, of 2013, quit on Feb, I have never worked in such a disorganized rest. In my life. The employees were mean rude, would not show me what to do, the managers just made excuses for them instead of salving the problem, I worked 6, 7, 8, hours with no break whatsoever, I have not got my last paycheck, the first two weeks in November they held my paycheck, and I have not seen it, please look into this matter, I will not go back to Bob evens again,
The last time I ate at the Marion Indiana Bob Evans Restaurant, I could not believe just how rude and unprofessional the manager was towards an employee while he was bussing tables, I believe the manager’s name was Melissa. Anyway the manager told the employee in a very rude and unprofessional manner that if he wants to keep his job he better learn how to move faster than he was going. Since he was the only busser that day, I personally thought he was doing a fine job, and he was also very friendly and warm to all of the guest, considering it was rather busy that particular day. To be frank with you, if this is how the managers treat their workers, I can reassure you that I will never eat at another Bob Evans Restaurant or buy you products again!
PLEASE READ!!!!!
TO:
CEO: Steven Davis
CFO: Paul DeSantis
COO: Joe Gillen
A current store of Elmer Ware!!!!!
Bob Evans in the Charleston, WV area. We just had a our store renovated…well the front of the store. Behind the kitchen door was untouched. Instead employees were paid normal wages for scrubbing, some of them till they bled. Toasters that don’t work, fryers that don’t work, microwaves don’t work. Since the renovation the Ansel system has went off 2-3 times because of equipment failure. So employees were told this renovation cost $250,000.00 and was done for us. But we bought and paid for our new uniforms out of pocket, which was mandatory, and the employees are still working with the same broken down equipment. The only renovations that were done were in the front that the customer sees. Plus, more menu or “bakery” items added to the menu with no more help hired. As a common sense person that knows what labor and things cost, there was no $250,000.00 spent. I take this as a tax right off for a store that is losing money due to poorly trained employees. I am very unhappy with conditions. You have a great morning crew that cleans and treats customers with respect and very little on night shift as a fellow manager makes jokes in front of customers. As I have been in food service for over 10 years and have held every title in the business this time could be spent on training or trying to help employees. The GM has not been at this store long but is a veteran of Bob Evans and will help any one with any problem they have, she’s not afraid to roll up her sleeves and get dirty which is how you are supposed to lead-by example! If the rest of her management team had this attitude it might make it. You have to remember that Bob Evans employees are peoples children and grandchildren, and I’m sure parents and guardians want good leadership skills set for them. I do not see this at the Bob Evans I work at. This store has major training issues in customer service, and correcting things when they are wrong. Also you have inexperienced servers ringing up tickets wrong losing the company money. I’m no math whiz but if $20 a day was missed in the ring up process, that’s $7,300 a year missed in sales alone, and as I work at this store I know on some days more than $20 is missed.
So I challenge you to change things and current working conditions, you have more than a handful of unhappy employees, then you have those that don’t care, well sirs, I care, and when I talk to people about where I work and they complain it’s not my spot to apologize, I actually get embarrassed, you are losing money at this store because of poorly trained servers and cooks. You only have 2 good cooks at this store and your running them in the ground, also 2 good KP, which are getting ran into the ground, you might have 3 servers that know the menu well and can ring items up correctly. TIME FOR CHANGE!!!!
I’m sure you know the store I am referring to as you have received the bills for the Ansel system refills, and hopefully you do your homework. It’s a shame your letting this happen as I knew Mr. Evans personally as a family friend, I even attended his funeral with my family, he would roll over in his grave if he knew what you were making his employees suffer. Shame on corporate. Make those pockets get deeper and make the people helping make that money suffer. If no response within ONE WEEK, we will seek it elsewhere. I have many pictures/ videos taken of this store, filthy, disgusting, unfit for eating….over 200+, that is the kitchen alone and some walk-in pictures. Do something!!!! Don’t make this store an embarrassment to the community as it has been, as Mr. Ware IS WELL AWARE OF.
It isn’t hard to figure out who wrote this, and if any repercussions come from writing my opinion then so be it, I am telling the truth, and something tells me, you know it.
I am an employee at the Bridgeport, WV location and I would like to point out that even if i remind my managers I have been working for eight hours without a break, I still never get one. usually I remind them halfway into my eight hour shift. I know we get busy, but it is also not legal to work someone that long without at least 5 minutes of rest!!!!!!!!!! please do something about this location because it makes us all quite irritable.
On Saturday, March 15, 2014, my husband and I ate in the Sun City Center, Bob Evans. It took about 8 minutes before anyone came to our table. We ordered drinks. About ten minutes later, we got the drinks. We ordered breakfast and about twenty minutes later the waiter told us they were cooking our breakfast. About ten minutes later, the manager came to our table and told us that they lost our order, but was now cooking our breakfast. She asked if we wanted some fruit or something while we waited. Ten minutes later we received our breakfast. We got no money off our bill and besides offering us some “fruit or something” we got nothing except a very insincere “sorry.” That is no way to run a restaurant.
We ordered breakfast for 100 people again today as we have done 6 other times in the last 3 months. The service provided by your Springfield location was once again EXCELLENT!! Your manager MIKE has been a awesome representative for your company and has provided an exellent experience every time. Great food, always hot and on time, Awesome service. THANK YOU MIKE! We will definately continue to see you again and again! .
I always go to Bob Evans for their famous Biscuits and sausage gravy. But just yesterday, I experienced the worst sausage gravy – no taste at all, a different color, as if it were changed by adding more flour or thickener or something, and with hardly any sausage. I was shocked. After eating, I had no taste of anything in my mouth, as a person would after eating a good meal. I am an extremely disappointed in your Restaurant.
the sausage gravy is not made at the restaurant anymore they buy it at gordon’s
Get rid of the a**hole boss jim u have a Bob Evans Plainfield il! Dudes a stright up d*** I can’t stand working for his a**! Cause at this point if he’s not gone were all quitting on the same day let’s see how well u guys run then!
We went to Bob Evans in Bellefontaine , Ohio.
We are regular customers( once a week).
Apparently they do not need our business!
Our waitress was to busy talking to someone ! Then before taking our order she sit down with that person. After we talk to management , she finally took our order. 30 minutes later ( we had a 2 year old) no food. Complain to a different manager that thought it was our fault.
Our rolls had a piece of paper stuck to it! Maybe you do not care about satisfied customers!
Is sad that after a business becomes successful, they do not care anymore!
That is customer abuse! If people do not want to work, why do they keep them?
Worst service ever!!!!!!
Esperanza Shoe
Also customers need to be more respectful to their servers. Customers these days are NEVER right. Thank you!
My family and I visited your store in Clarksville Indiana as we do frequently but I must say since about mid October of 2013 it has def changed do to what we believe is because of the new Assistant Manager Tricia Harvey , we were there for dinner today with our children and we seen her treat these employees beneath her horribly using profanity like noone exsisted in the restaraunt , and very disrespectful to others sadly enough we keep going back to the restaraunt in hopes that things will change as this was such a wonderful family atmosphere enviroment where we could always enjoy wonderful service from the waitresses and great home cooked like meal from the kitchen area … I made a call to the restaraunt tonight and Ms.Harvey ofcourse tries to blame anyone but herself which my family and I saw exactly where the problem has been stemming from and it is Ms Harvey herself she has not got the proper management, professionalism or etiquette qualities to hold a position such as she does in your restaraunt . Not only for your customers as for myself and my small children having to hear nonsense and her saying “the seats we had were like theater seats we get to see everything that happens ” that is not absolutely not acceptable in any way , as I pity the employees you have in this location because she treats them as they are beneath her and shows them no appreciation what so ever , and I must say all of the waitresses and cooks are wonderful there and she is the overall problem ! Thank You for Your Time and I can only hope you will address the issue accordingly .
My family and I visited this same store Clarksville just last night. We went in and was seated real quick. From then it when down hill. We were told by our waitress that she would be back with our drinks and rolls. 5 minutes later we got our drinks. She then took our order and brought back a salad and told us that our rolls would be here soon they was making fresh. 10 minutes later we got our rolls. My sister in law was already completely finished with her salad and we was still sitting with no food. A table came in 10-15 minutes after we did and was served drinks, rolls and there food, and we still had no food. My husband then went up to the counter and was watching to see if our food was in the window, he over heard the waitress telling the manager that he was going to be the one who would have to go talk to the man, cause he don’t want no spinach in his omelette. My husband spoke up and said he don’t have to I am right here. The manager then came out of the kitchen and said sir we are fixing your food right now. My husband told him we had been waiting for 30 minutes and others that came in after us was almost done with there meal. So we got up and went to leave. I ask one of the store employees if they had a business card so that I could contact the general manager and it is said to report that they whispered to us when they handed me the card, “It wont do no good he is good friends with the manager and nothing will be done” They told us it would be better to contact corporate office. I honestly took this as if they was asking for our help to get something done that they like there job but the management team was not very good. We then went to go to our car and another couple was walking in and ask us how the service was. Funny they should ask after my experience. When I told them they both said it has been going down hill for a few months now. Note I am not local to that area, but the couple that ask me are.
Had breakfast today at Bob Evans and had the sausage patties.. We all hated the taste. Can’t believe you changed the recipe. We won’t be going back to Bob Evans..
Good. That means one less complaint. Stay home and cook. Or did you forget how to?
Washington Court House, OH, Store #2002- February 7, 2014, 6:15pm – my party of five including my 4-old grandson,( who was not offered a kid’s menu or booster seat)- were seated in the back, left corner- waited 15-20 minutes for drinks-I approached a waitress at the service area to ask for a kid’s menu who asked if our drink orders had been taken- she appeared to be upset about the fact that she did not know we were there -another customer had approached her ahead of me and was wondering when someone would be taking their order- same waitress came and apologized for the long wait and explained she was unaware that we were there and she had been assigned to our table as well as the one two tables away from us (her actual station was on the other side!)-then took total order (drinks and food)- drinks finally came about 5-10 minutes later, meal took another 40-45 minutes- manager checked on us when we were practically finished- husband told her how long we waited and were not pleased with the quality of service but stressed that he felt it was a communication problem- manager then offered free dessert or cookies, both came with our three-course meal anyway,- wasn’t very efficient with abating our dissatisfaction- didn’t offer to deduct anything from our check-PATHETIC!!! WILL DEFINITELY NOT RETURN TO THAT BOB EVANS AND LIKELY NOT ANY OTHERS! We deserve more for our time and money from such a restaraunt as Bob Evans.
Stop complaining and stay home and cook. If it’s not right. Look at yourself in the mirror and b**** to yourself. STAY HOME
so rude! that’s not what we want to see in our restaurants! -A Bob Evans Employee
You all are a bunch of complainers. I bet that your boy would have enjoyed the fat farmer boys breakfast — it’s the Bob Evan’s breakfast version of the Olive Garden’s tour of de wallet.
Anyone ever post positive experiences? No – not really. I enjoy Bobby when I go. I appreciate the niche of the market in which it is situated… it is not a fancy establishment and service is generally good. However, at times, I’ll get someone having an off day or just a complete loser of a person — kind of like the folks hoping on here to complain about an experience — off days turn around and losers quit or are fired. But overall, it is a good experience. It’s decent foot at a very good price. If you no like, there’s a double big mac, supersized, waiting to grow your ass bigger.
Just stay away from the silver-backed glass because it’s reflects nothing but cold, stark reality.
I work at Bob Evans and I have worked over 8 hours in a day and they will not give me a break. Thats illegal.
Yes! It is!
I have been going and enjoying Bob Evans foods in Merrillville, IN 46342 for many years. Its been so many years that I am very familiar with the working staff. Carrie Trueblood has been a General Manager from that particular Bob Evans locations for several years. I stopped going to eat there because I was shocked to see her attitudes towards her “dark skin employees”, she yell at them and treat them like slaves, no respect to them. Another reason why I don’t visit that Bob Evans anymore its because the environment in this location change and some of her “new employees” were high at work and were working smelling like weed and acting weird. After seeing this for a long time I decided not to go anymore. I don’t wish anything bad to anybody but she shouldn’t be a manager. This restaurant is so “open” that employees and GM get to talk about their “problems” in front of everybody. Screaming and fights is what describes this location environment. Racism problems are very mark in this location. The reason why I write comment its because we are in 2014 and “skin color” shouldn’t make a difference anymore. Carrie Ring Trueblood, treat your employees in a fair way, do not pay more to your “light skin” employees just because they fit your likes. I believe that everybody have skills including black, white, yellow and any other race. Just because you were born differently from Carrie Ring Trueblood “likes” you should not be treated differently. Thank you and I hope that “CORPORATE” do something about these employees situations. Worry about the little people that makes your company bigger, because without your hard working “hourly” employees, Bob Evans wouldn’t exist.
I ordered carry out from the Bob Evans on Oak Spring Rd in Washington Pa, and they were very unorganized. The lady had my bag on the counter for 20 minutes before I was even in the front of the line to pay, so my food was cold and I ordered the “country fried steak family meal” and we didn’t get and GRAVY!
This morning we ordered carryout from the breakfast menu. The gentleman that took my order was kind and patient, so no complaints there. When I came inside to pick up my order is when the poor service started. When I ordered over the phone, they told us our order would be ready in 15 minutes,since I had ordered from there before, I know better than that ,so I ran an errand and showed up 30 minutes after I ordered for pick up. When I enter there was about 6 people standing in the carryout area,and I asked them all if they were just waiting or if they had been helped, after they said they had been helped, I proceeded to the cash register, The waitress looked me up and down and said “whats the name?” I looked at er the same way she looked at me and said “Heather” she said “Oh, your orders down there,(pointing to under the counter), rolled her eyes and yelled “Pierce” I said really? I marched back out to my car, called the store and got a clueless teenager that should have said “Hi Im stupid and I wont listen to what you tell me so you may have to repeat yourself” ,after I repeated myself 3 times he finally gave me to the manager and I told him that I wasn’t sure who the twat he had working at carryout was, but she was rude and had poor customer service, and I didn’t appreciate her looking me up and down and rolling her eyes,or deliberately calling someone else in front of me like she did not see me standing there. I said “Im going to try this one more time, Im going to come in , and you are going to check me out , and I want the name of that *@#$% that looked me up and down so I can report her to corporate”. The manager apologized when I got in the store and had my order ready for check out, I suggested possibly re training for her and a customer service class as well , but she looked trashy and was pregnant ,so Im not sure it would help.. So this is how were starting the year off? We used to go her all the time, thinking otherwise now! # Wow I know Bob Evans can do better than that #
This was at the Westerville Ohio location and the girls name was Stacy, per Mike the manager
Sounds to me that you should just stay home and cook(that is if you even know how) and stop putting people down when you go out. Stay home cook it yourself and if it’s not right then b**** to yourself in the mirror. Sorry anymore these days the customer is never right. Always in bad moods when they go out and eat and are mean and disrespectful to the workers. Shut up lady!!!!
why are you just sitting here being so rude to the people voicing their opinions on how to improve our service and quality? jeez they are just trying to help!
This Bobevans #537 the food was really bad the French toast was burnt and the English muffin was burnt !southpoint and Fredericksburg VA
Stay home and cook. If you know how
Jake stop being a f***ing douche and suck a c*** if ur a waiter suck it up b**** it’s ur job to deal with customers! You like waiters are the only people that get treated like crap! And insted of telling people to stay home and cook serve the food and shut ur mouth cause without those mean people coming in for the nasty food ur a** would be out of a job
we eat at bob evans every sunday. we went to eat brunch on jan 1st, it did not
look that busy, but several people waiting, after 50 minuetes we were finally
seated, very under staffed, one section of restaurant not even being used,
managers clearing off tables, wait staff looking tired and stressed… after about 20 minuetes got service, took another 15 to get drinks and order… not blameing
waitress she was working as fast as she could, food finally came, eggs hard and somewhat warm, and pancakes hard, overcooked, by this time we had spent over
2 hrs in bob evans, so just ate and left, people were getting up and leaving
i guess just tired of waiting. anyway very bad experience, and i blame the
management for not staffing enough people.
Mold on macraroni ,expiration 12/27’2013 the sides today date 12/23/2013
Judy wheat
3328 Indian lake. Drive
Louisville, ky
Family size
Thanks, buy these all the time never had mold
I want to tell you about the wonderful meal we had from Adam Reilly, Manager at the Bob Evans on Hamilton and Morse Road.
I had a Holiday Party for our Collingwood Pointe Community and had the Farmers Feast for 28 residents. The compliments were great, everyone loved it. Also the packaging was easy to handle for carry-out. I called Adam , thanking him and his staff. I wouldn’t hesitate to use Bob Evans again.
Great job!!!
Please return Christmas Trees to your restaurants….GJr the past years there have been no trees, and little decorations to indicate the Holiday even exists. Our Great Country- that my father, husband, and uncle fougt for- and was wounded, did not expect private businesses to completely ignore the Judeo-Christian foundation. Please return Christmas trees…let the season be Merry….we’ve seen beautiful ones in past years, but rarely see even a Small one now. Thank You
I purchased a roll of Bob Evans sausage (original) when opening the roll there was a long black hair. Bob Evans is my favorite sausage. Now I don’t know is they wear hair nets but this was a long black that made me sick and a wasted roll of sausage.
With the price of sausage I hope you do something about this.
est 952 use before Dec 19, 2013 3306
Sincerely,
Edith Merced
Where can we buy the frozen Bob Evans dinner rolls? The link on the website gives no information. We live in the 63123 zip code.
Evidently the frozen rolls aren’t available. No answer, as usual.
Yup
To whom it may concern:
At 9:00pm on Nov.14 I called in an carryout order which consisted of a slice of French Silk pie& a slice of double crust cherry pie. I am sending a photo of the slice of pie I was given.When I approached the counter the clerk was overly friendly. I questioned why the, I thought to myself there must be a manager on duty he is trying to impress. I briefly looked @ both slices to make sure they were what i ordered. I thought the cherry pie fell over because it appeared to be half a slice in the box. It probably fell apart especially since the French Silk pie slice was intact. I assumed the bottom crust was buried beneath. To my dismay it was not, it can be deduced by the half of a slice i was given at this location Macorkle Ave. South Charleston,Wv , clearly they ran out of pie& i received the scraps of double crust cherry I left thought this piece looks shabby should i say something no because they will absolutely sabotage your next slice slice. Oh well Mom’s French Silk looks good decent slice &1shabby slice . The cherry pie cant be that bad. It was definitely that bad . I would liketo inform you all of what is occurring in your restaurants. Patrons pay their had earned money for food to receive scraps. My mother & i frequent this location often& never encountered such a problem. However being served bad food or leftover scrapes is never okay. As I stated earlier the other slice purchased was pleasing. However i am dismayed as to the complications of the cherry pie slice. At any rate i dont appreciate paying for a slice of pie & receiving a half of a slice.
Thank you a once happy Bob Evans patron. Yes I would like to be contacted by a representative. I will be following this email with a photo..
You’ll get over it. It’s only pie. Life is too short to b**** all the time about little things
Today 11/14/2013 I stopped in one of your stores at about 1:30pm on broad street in Columbus, Ohio to order take out. While standing at a register looking at the menu waiting for a young lady to finish paying, when the transaction was over I looked at the young lady at the register and said I’ll have, and was cut off by ” I’m on break the guy back there will take care of you” to which I turned around to see she had pointed at a young fellow at a register behind me. I turned and said “so you’ll take my order” at which time a young lady walked in the door and he looked at me and said” after I take care of her. Maybe I’m wrong, but standing inside a store for over five minutes and getting side stepped really cut through me. I told the young man not to bother himself and drove to your Gahanna store on Hamilton road where as usual I received five star customer service, and completed my mission to get my wife her lunch! I really would appreciate the first store learning to take customers more serious and I’m sure the first young lady could have spared two minutes to put my order through or at least said something while I was standing in line? Thank you for lending an ear to a retired Navy veteran who’s Scottish wife is addicted to your food.
got very sick after eating at the Lake Wales, Fl., restaurant, lost our meals from both ends
for 4 days, could not eat nothing, tried soup, but no avail, ice and crackers, sprite helped and they want to send us coupons ? Told them wanted a ticket refund and told had to contact corporate first, we intend to get our refund returned, cause we may never go back unless they honor this,I will follow up on this issue, we had food poising there, this was on Nov 4, we are recovering slightly. But be aware of this if you go out ! Will post on Facebook and more if this is not settled very soon !!
Blah blah blah. Stay home and cook next time
cont: The date of service was Oct 27,2013. Sunday morning during peak time for customers. Location of store is Hwy K, O’Fallon,MO. This store is just off I-70 and I can say we’ve been customers at many Bob Evan’s stores and have always found them to be top notch in service and food quality. So sorry there are more negative comments than positive ones. Having been in a profession that received little thanks I know something positive usually made my day. It’s easy to say thanks and remember good times too. Again WE ALL SAY THANKS AND WE’LL RETURN.
store#0359 GM John Hucks Oct.29,2013 was my 76th bday. Most of my immediate family joined us for breakfast during a very busy time. Our servers,Tori M& Rita were wonderful,polite, and efficient. John served my entire family cinnamon rolls in colorful containers and greeted me with a Happy Birthday. This made me very happy. My husband and I find Bob Evans a great place to eat any meal, any time of the day. The newly updated store design is good too. Better flow for workers and patrons. I have intentions of ordering” meals to go” for the holidays this year. Will make so much less stress on this well deserving Mom. And more enjoyment of my large family which I love.
To whom It may concern:
My husband and I ate at two different Bob Evans in Cincinnati the last two weeks. Food was not hot and service was not very good. Food looked like it was portion out and very small helpings. I always liked Bob Evans but we will not be going back
Stay home and cook next time. Duh!!!
I have been at several locations here in Indiana as I am a traveling salesmen. I enjoy the Food at Bob Evans but I’m very dissapointed at the supposedly free WiFi. At every location I have been to I’m unable to connect with my laptop and its very frustrating. I also conduct meetings with customers at Bob Evan where I like to show things on the computer and it never works. I’m ready to go to a different restaurant if this is not attended to.
Martin
Hahaha what a freaking joke
Go then. Lol
From the looks of things it seems like you have quite a few complaints. Well I have one to add to the rest.
Went for lunch today and decided to get a glazed doughnut . Really a bad choice, it was dry seemed like a day old and there was no glaze on it. Told the manager on duty and she said they were made that morning. Well I will never get one again, nor will my husband. The soup we had was very salty. The only really good thing was the ice tea. Your brand of hot tea sucks. I usually have to bring my own. We are frequent patrons, and really agree that your do not give the service you used to. Perkins is a much better restaurant to go to.
Then stop b****ing and go to Perkins. You idiot
THE MGR JUSTIN IN ASHLAND KY IS THE MOST
WITHDRAWN RESTAURANT MGR I HAVE EVER SEEN.
HE NEVER SPEAKS NEVER CHECKS TO SEE HOW THE
SERVICE OR FOOD WAS.BAD EXPERIENCE ON WED.OF THIS
WEEK BREAKFAST FOOD COLD .I HAD THE WAITRESS
TAKE IT BACK.MGR DID NOT CHARGE ME NEITHER
DID HE OFFER AN APOLOGY.HE WAS STANDING AT
THE CASH REGISTER WHEN I LEFT. I AM THERE 7 DAYS
A WEEK ALONG WITH 5 TO 7 FRIENDS. DO AS YOU WISH I HOP
IS 5 MINUTES AWAY.
I SPENT 37 YEARS AS A BANK MGR.WE WOULD
NEVER HAD SURVIVED WITH HIS COLD ATTITUDE.
THANK YOI
Then goto IHOP and stop b****ing. Or stay home and do the world a favor
This regarding the columbus ohio south high street location. The resturant directly next to the corporate headquarters, so i doubt this post sees the message board at all. I won’t go inside this location anymore due to the customers and the way the poor staff treats the poor customers. Ordered pickup on a Sunday, went in and paid for it, a server disrespected my wife, I go back in, manager is a male with no backbone so he gets the trashy “gm” who has no argument for what I said and was unwilling to do anything about her rude disgusting staff. When I saw a former addict could be a “gm” at bob Evans my opinion on everything changed. I will never return to Bob Evans and there racist supporting joke of management. I rarely hope businesses go under, but please shut these clowns down. What a waste of money and time. I’ll be sharing my story with everyone I know, I’ve never been so disrespected at a resturant.
I work at bob evans kissimmee florida I have never and I stress never worked for such a screwed up location with screwed up managers I was just suspended and rightfully so because I was in the wrong but all because a gossipy coworker who likes to cause controversy among all staff she was cursing in front of guests threatened to kick my ass off the clock in the parking lot etc… she does nothing at work but talk and text on her phone while others are continuosly working the favoritism is unreal and this controversial co worker is a lazy specialist with all the hiurs she is horrible! Where I come from hours are performence based and she has none! While I work my butt off! The arguement which incurred was because 7 coworkers told me to watch my back she trash talked me as she does everyone I have never called in I have never been late I work late I come in early and on mmydays off but number one I believe in guest satisfaction I work hard she works hard at texting gossiping and talking on her phone or sitting with managers dounng nothing I don’t mind taking punishment when I’m in the wrong but whywhile she is st
While she is in the wrong also I am the one suspended! Managers seem to turn a blind eye to this and it is unfair if you look at history the night shift is inconsistant and kim peoples is at the root of all this I have been a manager went to college for it and instead if going through 20 employees why not address the issue? Its her! Seniority means nothing! Job performance is everytging I am angry!!!!!!
Went to our local BE in Alliance,Ohio. We waited over 5min. To just get seated. After finally getting seated waited awhile before we received our drinks. We did get our salads quickly, but after eating them waitress did not come back for awhile. Finally got our food and after drinking our tea and eating our food, we just sat there while other waitress walked past us without seeing ours. Finally after about 20 min. She finally came back and said she was sorry she did not feel well and was in back room. I surely did not want to know the girl that waited on us was ill. Not happy!! We used to go to BE a lot, and after this experience we will not be going again anytime soon. Just needed to let you know that anyone I’ll should let mgt. know and most certainly not be serving food.
Good stay home then
My family came down from Indiana to visit me in Florida. I worked at #164 Bob Evans in Davenport. They were somewhat busy but we were seated right away. We set there for 20 minutes before anyone acknowledged we were there. We finally got our order in, and we waited for an hour and a half for our food. I even had to get one of the other servers to get us refills on our drinks. At on point we walked out. Upon leaving, I told the manager to just forget the food, I would just pay for the drinks and leave. Helen said that they had lost my ticket and that our food would be right up if we wanted to stay. We sat back down and waited another 10 minutes. When the food finally came, it was barely warm. The manager that delivered our food was Jeremy and we asked what happened and his reply was “we got busy”. We only seen the server 1 time(Sylvia). I spent 2and a half hours waiting for food, plus I ended up paying over $35.
Yeah you are not the only table in that restaurant You need to learn more patience and don’t b**** so much
Had dinner this evening at BE, Leesburg VA, Ordered a pot-roast sandwich which I have had before, and asked to have the always excessive ‘juice of some sort’ drained from the meat so it won’t be dripping all over the plate and sometimes the table surface as well. The waiter said he would ask the kitchen help to do that, adding that he has that complaint himself.. I have had that waiter a number of times and his is always helpful when asked.. The sandwich arrived and it was the usual dripping mess. I mentioned it to the waiter when the bill came and asked to see the manager. I was told he was in the back office, was then summonded and would be out very shortly.. He NEVER showed his face in the next TWENTY minutes. I intentionally waited but then I left after being CERTAIN his absence was intentional.
I eat there with a group of about 15-20 people every month.. I am going to make the case that we should move our monthly breakfast experience to IHOP in Leesburg VA. ENOUGH IS ENOUGH.. the original Bob Evans must be rolling over in his grave after seeing what a bunch of lightweights have done to his ONCE PROUD company…
Go to IHOP and b**** to them. Or just stop b****ing
Fair warning! Avoid the Olentangy River Road near OSU. My mother and I stopped in after an appointment and that will not happen again. Worst food, worst service, the had visible food and grease on it, and the restroom was awful!
Dear Mr. Davis,
My husband and I had a very good breakfast last week at the Bob Evans located on IAA Drive in Bloomington IL. Unfortunately, it was very disturbing to see that the ceiling fan blades were heavily encrusted with dust. The amount of dust that was visible would indicate that they hadn’t been cleaned for months. There is large wooden design suspended from the ceiling that is located over eating areas that also needs cleaning.
We have since opted not to eat at that restaurant and would hope that you, as CEO, would pursue this matter and implement a cleaning schedule for all your eateries to follow to assure that this isn’t common practice.
If you would like to contact me for more information, feel free to email me at catrockem123@hotmail.com
Sincerely,
Cathy
I was a regular to your Gahanna store for years, hamilton morrison road location, The wait time to get your food is25 to 30 minutes then when it does finally get there it looks like crap on a plate.Your managment team there is new and they are the worst that Ive come across in 20 years, they are rude,and condesending, I dont know what kind of trainning you put your managers through but I think those two need to be reevaluated. On my last visit to that establishment I asked to speak to managment about the long wait time for our food An Asian women came to our table and was rude and not very helpful in resolving our complaint, I asked to speak to another manager and a man named Clint came to our table and only offered some bananna bread as compensation for waiting 30 minutes for our food,In the 20 years ive been comming to bob evans I have never been more dissatified with a meal or mangers in my life The two managers i talked to that day need to be retrained or let go they have no people skills with customers and surely should not be in a managerial position.Im sure Bob would not have wanted managers like that running his store it really is a shame because we really liked Bob Evans,but I can tell you this I will never step foot in your establishment again and I will be sure to tell everyone I know to do the same..
But how rude were you to the staff. These days the customer is rarely right
NO WALNUT BREAD AT VAWERT OHIO ASK FOR THINGS NEVER GOT IT SHE SAID OH WELL WE DONT HAVE THE BREAD GAVE ME VERY DRY STRAWBERRY DREAD NEVER STOP THERE AGAIN AND YOU NEED TO UP DATE THISPLACE VANWERT,OHIO
I live across Corridor G from restaurant #0307. The service has steadily gotten worse over the past two years. Tonight (7/31/2013) me, my wife and mother arrived about 7:55 pm. We placed our order and they were out of potato soup. My mother and I ordered broccoli cheddar soup. When they brought the order they only had a half a bowl of the broccoli cheddar, so I ordered chicken noodle, it was so hot from seasoning that I had to drink two glasses of water and the burning in my mouth did not leave for thirty minutes. We didn’t get our drinks until we ask for them 12 minutes after the food was brought to us. The manager did adjust the bill and I was thankful.
This is the fifth time in the past 6 months that we have been to this facility and they don’t have something we want. Whom ever is ordering the food for this facility needs to be replaced because when you don’t have any mashed potatoes at 5:00 pm on a weekday something is wrong!!! It upset me one time and I didn’t even eat anything and I have Type One diabetes. So I already known nothing will change because I have complained before and nothing has changed, so therefore, I will complain no more….. I will not return to any of your restaurants! Order #: 179951; Date: 7/31/2013; Time: 8:39:07 PM; Server: Jenn T
Thank you for not complaining anymore. Thanks
We went south on vacation last spring and had cinnamon blossoms with our lunch, fantastic! When we got home we went to our local Bob Evans and they hadn’t heard of them. Recently we got a flier for the local store and they now have cinnamon blossoms. We stopped in and ordered some and they were not very good. You guys are known for cosistancy but really dropped the ball here. I won’t waste any money on these in the future.
James Brooks
6713 Evergreen St.
Portage, MI. 49024
Then don’t spend your money. Thanks for complaining
We just ate at a BE in Celina, Ohio and received a BE rewards card which told me to go on line to register it. I did and can’t find a place on your websited to do it. Help.
On Thursday June 27, I took two of my grandchildren to brunch. The waitress missed the table and spilled some sausage gravy on on my granddaughter’s leg. She had on shorts. The waitress was very apologetic and helped her wipe off the gravy. She called the manager and she gave her some burn spray. The spot was red and burned for a while, but eventually went away. There was no blistering. We used all the napkins for the spill and asked for more twice. Finally received two napkins. We were asked for her info and my info in case we needed medical attention. We didn’t. Still has to go up to counter and ask for a to go box. I feel they could have offered to comp her meal. Nothing! This occurred at BE on Route 40 and Tuttle Road in Springfield, Ohio. I doubt I will return.
The manager was much less interested in her well being than the waitress.
My husband and I are working in Richmond VA and wanted to get some dinner. We are both from Columbus Ohio so thought we would have BE. We went into the store and 1/2 of it was closed down, the waitress started to take us to a table but they were all dirty. There was about 5 tables eating. The place was a mess. Food all over the floor, dishes (dirty) on the tables. So we stood waiting for her to clean a table, which consisted of her pushing all the table scraps on the floor and us walking thru it. We were seated and ask us for our drink order, I ordered tea and my husband ordered coffee. We waited for our drinks, when they came, my husbands coffee was cold. We did not stay for dinner. The place was dirty and service was below standard. We travel a lot and eat at BE often, but if this is how the front of the house looks, I am afraid to eat out of the kitchen. We were so disappointed in this location . I know you can do better.
Saturday 5/11/2013 –11:15 Am . Name on ticket , Ariel H. My wife and i put in a pick-up order . We ordered a B.L.T. on wheat, with extra bacon with lettuce only . Home fries , Two SLC French Toast w/ extra Strawberry topping . While i was standing there waiting i saw they were in ” TOTAL CHAOS ” ! Dropped food on the floor as i watched , hopefully they threw that away and made fresh ! We go there a lot and we got to know most of the folks working there ! Most of these people looked new to me and ” CONFUSED ” ! Anyway when i got home with our food i saw that they didn’t give me the extra bacon , there was just a ” little home fries ” ! My wifes food was almost cold ! This is the South High Store i am talking about ! I must say that at this store the waitresses aren’t the best ! The best ones are the blonde twin sisters , One of them is named Alex ! You get great service from them , and by the way you need to give them a raise because they are great ! They should be rewarded for their work ! I know you will look into this because this is the kind of company you are ! Best regards , Gary .
If I was handling your food after you b****ed at me and it fell on the floor. I’d pick it up put it in a bag and say enjoy. Stop complaining
I took my family to the bob evans in exton pa . the service was not good at all asked the waitress for to go boxes had waited 20 mins i went to the front of the restruant and asked for them while the waitress was standing around doing nothing. then went to pay the bill and the manager rang me up and said that it would be $75.75 for 3 adults and 2 kids that were to be free meals. then when i said the kids meals were suppose to be free. then he look at me like i was lieing to him so he took them off and my bill was still not right . then the manager replie was when i told him that still was wrong was i can give cookies or bread. so i told him i dont want anything he just kept pushing the issue. so i just paid and walked out. i would never eat there again nor would i send anyone there. i wouldnt even send my dog there.
Good stay home and play with your d*** dog lol
4/28/13. Just ate at #0002 in Chillicothe and one of the worst meals we have ever had at.
a bone. Ribs tasted like they were spoiled. We couldn’t.eat them. Had to get something else. Went to ladies room and it was filthy and nasty. Will definitely not be going back to this one.
Good
Also someone probably got a raise for the Customer satisfaction survey. I tried that
three times Could not make any kind of statement without a nine digit number. As I said no doubt the number of complaints has gone down drastically. I’m sure the person who came up with that probably got some type of credit for customer satisfaction. LOL I phoned unit #186 and asked for the nine digit number. The female put me on hold. The manager answered. When I asked for the nine digit number on the back of the receipt he told me he was in his office ad didn’t know it. I advised that there should be many next to the register. He replied, they were all in the garbage and they were not digging through it. How considerate. The conversation occurred at 8PM on 4-3-13
I was in law enforcement for 33yrs. 13yrs as a supervisor with 15 or more subordinates. I took every complaint, and congenial to every citizen regardless of the type of complaint. Whoever approved the new design at #186 should not only talk to the patrons, but the employees.
Respectfully
Zbigniew Puza……… Good luck with your Peter Principles problem
Dear Gentlemen, I’ve been a customer at Bob Evans Restaurant, Unit #186 for over 10 years. Today 4-3-13 @6:45 PM I went to the Grand Re-Opening.. We my son and I were seated in a booth (where all the patrons waiting to be seated) watched my son and I). I thought who could have designed this? While being there a long line developed next to our booth. The line was of patrons trying to pay their bill. Even a waitress with food had trouble getting through (and even stated it was terrible) There was never a flow problem prior to this. The remodeling didn’t increase the flow (much worse). The patrons being seated now had to navigate around the line. The architect who designed this is a classic example of the ” Peter Principle “. Also the management who OK-ed and paid for the remodeling.
Respectfully submitted.
Zbigniew Puza
I’m sending another page.
We were at BE on 7/22/13 – 3049 Medina Rd., Medina, OH-44256. We go to BE often. Never have we had an experience like we had today. We were there between 4:00 – 5:00 pm.
The waitress (Lynn S) brought us our bill. After she left, I looked at the check. I said to my friend, “We didn’t have this to eat. She brought us the wrong check.”
While we were there, another person had an issue with his bill from another waitress.
I went to pay my bill, and I mentioned to the cashier that the waitresses should be more careful to check the bill before handing it to the customer.
Instead of the cashier saying, “Oh, I’m so sorry!” She said, “Oh! That happens sometimes.”
I think the waitresses & cashiers need to be re-trained on how to deal with the public.
I’ve noticed that in the past year, the service has not been as good. Also, your portions of food have been made smaller; and, the price has been increased. Your food and service has declined tremendously; not top notch like you use to be.
Vincent Russo